I purchased tickets to Zambia through ITN. When I got to Johannesburg I discovered the airline they had booked me with (to get from Jo'burg to Lusaka) had gone under. ITN had between November 1st and December 29th to let me know and they didn't. While I know ITN was not responsible for the demise of Zambezi Airlines, I feel it was their responsibility to inform me. When I bought the ticket they told me I could not purchase insurance for this flight. When I let them know what had happened, their level of concern was zero. Never again!
Consumer Complaints & Reviews
I have purchased a refundable ticket from this travel agent, but they are refusing to give me my refund, after they told me it was a refundable ticket, plus penalties.They are now requesting me to first pay a $350 penalty, then they will now issue my refund. Why can't they just deduct the funds from the $1,489 that I already paid fort he ticket? I cancelled the ticket because the trip was too long, and has several stops. I am now unable to travel to Africa to go see my dying father.
