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Intercontinental Hotels

Terry of Victorville CA (09/01/06)
1) $9.95 per night for a DSL connection (at the Intercontinental Hotel, Miami)? Did I mention this was a business trip? We have never been gouged like this at any of the Company approved hotels (Marriott, Sheraton, etc). Usually there is not a charge associated with DSL.

2) Coffee packs were provided the first 2 nights of my 4 night stay, then they ceased to be delivered with room cleanup. I do enjoy coffee day or night.

3) I received a voicemail message from Intercontinental Hotel on my cell phone when I returned to California. I called back and was on hold over 10 minutes while the message told me how important I was to them. Sure, I felt very important while I continued to wait and watched my cellular long distant minutes build up. The clerk told me that there was going to be a charge added to my bill for missing items from the refrigerator. Now out of the 3 complaints I have, this one annoys me the most.

Upon check-in, I was asked if I wanted the key to the bar. I declined, was not given a key, and the bar was locked. If anything was missing, it was not me and I deeply resent being called a liar! Maybe they should look at their staff. It sounds to me like one or more of their employees has a drinking problem as well as honesty issues and keys to the bar! I share my recommendations for hotels, airlines, restaurants, etc, with others as well as warn them against doing business with problematic companies that I have had misfortunes with.

William of Winterville NC (11/21/05)
Called and changed reservations at least 2 weeks before arriving (at the Houston Intercontinental) in order to make the reservations start one day earlier and end one day earlier. They then charged me a $186 no-show fee for the night I cancelled. They refused to credit my account for this no-show fee even though I had changed the reservations prior to arriving at the hotel.

$186 comes out of my personal funds, even though I was traveling for my place of employment.

Al of West Vancouver, Canada (10/30/05)
I made a GUARANTEED reservation with them for the Crowne Plaza in Beijing commencing 10/20/05. When my taxi arrived at the building, we found it shuttered up, and I had to scramble to find another hotel at 10.30pm in a strange city, laden with luggage. Written complaints to their Guest Relations did not even get a reply.

My wife had wanted to stay at the Wangfujing area in Beijing, which is why we selected that particular hotel and made a reservation months in advance. Because we arrived late at night, we could not get another hotel in the same area. Our whole trip was ruined because of their ineptitude.

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