Insel Air has only gotten worse. The schedules are meaningless. You are best to add an extra day stay over in any direction flying with Insel. You will be lucky to have a 2 to 3-hour delay. As for your luggage, it will arrive after you. On a 2-week trip to Bonaire, the trip to Bonaire via Insel Air was a disaster. The return trip home was another disaster with numerous delays. With these memories, it negates the vacation to Bonaire.
Consumer Complaints & Reviews
To those who intend to travel with Insel Air, here is the reality. This company doesn't care with their customers! I and my wife was traveling this January by Curacao and Aruba. We planned this trip for two years, and at the end of this trip, we would visit Caracas. When we were in Aruba, taking a flight back to Curacao and then a connection to Caracas, the Insel Air flight delayed a lot. It was remarked to 20:30. The original time was 18:30. We had a connection by Dutch Airlines to Caracas at 20:00. With this delay, more than two hours, we would loose our connection in Curacao because of Insel Air's delay.
When we were making the check in, we informed the attendant about our predicament, asking for a solution--if we could get to a new flight in Curacao to Caracas or a one day stay in Curacao. They told us that the responsibility of Insel Air is to deliver people and that the company is not responsible for delays. If you delay one hour or ten hours, it is the same. And if the customer has another connections and financial losses, you don't care.
After this, we did the check in and we went to talk with Insel Air's manager in Aruba's airport. She was extremely impolite. She said that nothing could be done. She didn't give us any option. She said that the responsibility of their company is about the flight, delays are normal and she couldn't do anything about it.
When we arrived to Curacao, I went to Dutch Airlines to see if there would be another flight that night to Caracas. The attendant said that they didn't have one. He came with me to Insel Air office and we discovered that Insel Air company had a flight to Caracas at 22:00. We had to buy another ticket. It was the worst experience ever.
In Aruba, your local manager never informed us that there would be a flight of Insel Air at 22:00 to Caracas. We travel around the world and we were never treated with lack of respect and consideration. This situation happened with other companies in other countries, and the treatment was very different.
I checked my luggage in at the counter and the agent put a tie wrap on pulls. When I arrived in Bonaire and went to open my luggage, I found the tie wrap not there. When I opened the bag, my point and shoot camera that was tucked inside and in the middle of clothes was nowhere. The camera bag fell out and it had been ripped apart with no camera inside. They also took the battery charger that was attached to the plug in cord. I would suspect that the guys who did the x-ray on the bags must have seen the camera and decided to steal the camera. The airline won't cover the loss. They should monitor the people who handle your luggage. It's just a license to steal whatever they want, it must be a pretty lucrative job for those handling baggage at Miami International.
I was inquiring information about luggage since my mother had to flight with Insel-Air on Dec-08-2009 from Miami-FL to Valencia-Venezuela(Miami International Airport). When I called to get information(press 3 after the number for luggage) they is a message saying that all passengers are allowed to 1 carry on(10 kilos-22lbs) and 2 pieces of luggage of 88 lbs each. If there is any overweight the rate is 50 $ for up to 10 kl or 22 lbs(this is what the number tells you).
We packed and sent some other articles with a cargo company based on that information and when I got to the counter the rates were totally different:
passengers are allowed to 1 piece of 10 kilos or 22 lbs and 2 pieces of 20 kilos or 44 Lbs each, which makes a difference of 88 pound in in my case 100$ (to start)for being over the weight limit.
Mr. F, Their representative in Miami(called himself the Manager) was very unwilling to talk it out and help with the problem.
The message on their answering machine is been recorded and transaction receipt kept as proof of deceptive advertising or information.
Insel Air is A company probably operated by
