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james of ranchos de taos, NM October 23, 2009 Initialy agreed over the phone to pay 800.00 for a vacation package taken out as monthly payments. After paying in full things kept changing. Black out dates, different fees quoted for port fees, additional fees per person. Finally culminating in company wanting extension fee to use vacation because two months prior to expiration date there are no dates available. Economic loss of 800.00. Refuse to refund any of my money as the 30 day initial window is way past due. Russa of Tijeras, NM September 24, 2009 Received invitation for a week in Florida @ a minimal cost. They described the package and stated it was a promotion and would be only 249.00 per person: a cruise to the Bahamas, rental car, meals and hotels included for the week. I paid them 498.00 and then an additional 118. for port fees for two people, total amount 616.00. This amount was paid on 09/08 and I was given a year to use, then extended to 2010. I called the customer service on 09/22/09 to request a refund, (no reservations have been made to travel) and was hung up on, kept on hold forever, and talked to no fewer than 4 people, all very rude! I was rudely told that the package was NOT refundable after the 3 day period. I am unable to use and would like my 616.00 back. I do not believe that this is entirely legal and surely a way to extort . Ivana of Edmonton, AB September 16, 2009 I signed up for a free vacation draw in the summer of 2007. In December 2007, Imperial Majesty cruise lines called and said that I had won. I thought I won a free vacation, but that wasn't the case. They said that I had to pay a deposit for the vacation, a cruise and bonus Las Vegas trip. I just needed to find my way down to Florida, and they will take care of the rest. It sounded very fishy at first, but these people were very aggressive. They said that they did not have a call back number and that if I hang up, I will no longer be eligible for the discount. I was very apprehensive, but I managed to get them to decrease the amount of deposit I needed to pay, about 150 USD and said that I have 2 years from that date to take the vacation. After paying, I talked to friends and family and realized that some of their tactics were scam-like and decided to just bear the cost and ignore them. Two years after, they call me and tell me that my vacation is expired and that I owe them 800 USD. I asked how this can be, because I don't remember it. They threaten me by saying that they have all this on tape. So I ask them if they can review the audio, since I don't think I agreed to it. Then they said that the tape was destroyed 90 days after the initial conversation. They kept on tacking on more and more freebies into my original package stating that I need to pay 800 now. I was not able to phone my credit card company or anyone else. They said that if I hang up the phone, they are going to send it for collection. This has been the worse experience I have ever encountered. phyllis of jacksonville, FL June 16, 2009 i paid over 1,500.00 for a travel package, the first trip was on june 12-14 2009.we stayed at the ramada maingate west, the first room they put us in was 2047 it was flooded from the front door to the kids room, it had a mildew smell(very loud), the furniture was swollen like it had been in a flood, the ceiling had spots like of mildew like it was raining in ,we cut the water on and sand was coming out of the pipes like the pipes were old,the place was nasty. they put us in another room (3127) everythinh was the same except it was not flooded! Stephen of New Port Richey, FL May 30, 2009 My Wife and I took the 2-night Bahama cruise on the Regal Empress with Imperial Majesty. We paid 99.00 total (no fees or scams, as most of these other posters claim). We were offered to "upgrade" to a better room, but declined. The room itself was not very good (no air conditioning, hot water didn't work until the 2nd day, and a couple of bugs in the bathroom) but the food and entertainment were fine! The day in the Bahama's was also nice (try a horse and buggy tour and eat at Seńor Frogs!) If you want a luxurious cruise on a modern ship I suggest you try one of the big name lines (Carnival, Norwegian, and Royal Caribbean). If you just want to get away for a couple days the Regal Empress with Imperial Majesty is not that bad. Donna of Melbourne, FL March 24, 2009 Donna of Melbourne FL (03/24/09) Sheila of Cabery, IL March 11, 2009 Sheila of Cabery IL (03/11/09) Lynn of Fort Lauderdale, FL March 9, 2009 Report Your Experience
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