Imperial Majesty

I purchased this "vacation" package for a total of $799.00. I made monthly payments until it was paid in full. I called the company several times to book the vacation and each time was advised that these dates were "black out" dates. I then requested (by mail), a refund as every date I presented to them was not convenient for them. I received a response (by mail) indicating that my "vacation" package had expired and it was past the time limit to get my money.

Every time I called their offices, I got the runaround. Also, I would definitely consider this is a scam based on the fact they send you beautiful brochures showing the ship, entertainment, food, etc. and although I never got to use this cruise package, just from reading everybody's complaints I realize the actual ship and vacation is nothing like it is advertised. It has been a couple years since I pursued this, however, seeing how many complaints there are, you would think we could somehow "legally" get our money back. I wished I would have read up on this prior to purchasing. I guess it's a lesson learned.

I'm writing to complain about the terrible experience my wife and I had while on one of your so-called vacation cruise packages. To start, we did not get the date we requested even after the dates were approved by your booking agent. The date was changed without notification, the change was disappointing because I would have liked to celebrate my birthday on board the ship, still we flew 7 hrs in good spirits in anticipation of a wonderful vacation experience, our first cruise.

My vacation package was to include:1) A 7-day car rental. The car offered was a subcompact, which was not big enough to accommodate our luggage. We had to pay $105.00 to upgrade to a midsize car, which we did; however, this was not okay.

2) The package included 3 days at Ramada Inn in Ft. Lauderdale, FL. We requested a king bed, with a smoking room. I even called the day before to verify the accommodations and was told everything was fine. When we went to check in we were told there were no smoking rooms, or king beds available, that was a problem. I complained to the welcome center agent and they moved us to the Sheraton. We drove to the Sheraton hotel and went to check in again no smoking rooms, but the desk clerk said we may smoke out on the balcony, we accepted this, again not okay. Although the Sheraton did accept our meal coupons, they did not cover the full cost of our meals we had to pay between $15-30 per meal, Not okay.

3) The Welcome Center did not have our cruise vouchers, and they informed us we must attend a timeshare presentation before ticket would be released, please note we had already signed up for a travel program and this was supposed to be a thank you for buying into that, (not okay). We had to drive 25 minutes to the presentation site, and sat though 4 hrs of a high pressure sales pitch, with a sales company who had a don't take no for an answer mind set before they finally released our tickets.

4) The next day we drove about 50 miles to the port and when we tried to check in our luggage we were informed that we are not on the ships manifest, a big "not okay". We arrived at the port at 1 o'clock, they sent us to a waiting area where we spent the next 4 hrs watching everyone on the ship having a great time while we had no food, no water, and finally about 5:30 pm we were allowed to board ship. We missed the first day's activities and received no safety briefing. To make matters worse, our assigned cabin is best described as closet with a bathroom: no place for our luggage, no TV, no radio and not enough room to turn around, a very, very big "not okay".

My wife and I slept on the top deck our first night. We could not bear to sleep in that miserable cabin. We had even paid an upgrade fee of $200 for an outside state room when we booked the cruise. When we landed on the Bahamas, for people who did not want to take an expensive land tour or just wanted to relax on the beach, the taxi ride to town cost $27 one-way, not round trip. While in town, we tried to walk to the beach and we were stopped by hotel security and were told that unless we were staying at the hotel we had to walk around the property to the beach. Once there, it would have cost $10 just to sit in a chair (not okay). There was nothing to do except gamble at the small casino or check out all the overpriced shops.

5) Back aboard ship we complain to any of the ship's officials who would listen about our quarters and were finally offered an upgrade at the cost of $97 since many people had disembarked to stay at the hotel. We refused the cost of the upgrade stating we should be entitled to a upgrade, all things considered that was 8 pm. At around 9 pm they did give us a upgrade at no cost to a room at least w/ TV. This is with less than 12 hrs to go on our "wonderful" cruise.

6) After leaving the ship, we drove over 100 miles to Kissimmee, FL. We checked into the Welcome Center where we received our hotel voucher and meal coupons. We were also supposed to receive passes to Universal Studio Theme Park, part of our package. We did not receive our passes; instead we were again informed that we must attend yet another timeshare seminar to receive theme park passes, plus a $68 per ticket co-pay. Oh, hell no! Not okay! Again, we complained to the agent at the Welcome Center, who argued with me until he finally checked something on his computer and when he returned he offered us free theme park tickets or $100. We accepted the money because by this time my wife was so upset by all the ordeals and all the hassle we've been put through all we wanted to do was go home. We spent the rest of our so-called vacation in our room. So yes or no? Do you think we have anything to complain about?

I purchased a cruise, which when I tried to book they told me is expired and I have to pay more money to reinstate it. My credit card statements show it was within the 18 months allotted period. Now doing my research I have found a significant amount of the same complaints against this company. I would love my money back but I want to make sure nobody else is ripped off by this scam. Consequence: $585 in initial debt and $143 in credit card interest-- a significant amount to a single mother who just got off welfare.

Thank you so much to all the people who took the time to write about Imperial Majesty Cruise Lines. I received a similar offer for a free cruise via e-mail and decided to check out this website to get feedback. Wow, was I blown away by the awful experiences others have had with these people. I was recently laid off and thought a short cruise might be relaxing, but I can't imagine what I would have done if I had to suffer through some of the emotional and financial hardships people have been describing. I've e-mailed all my friends to stay away from offers from Imperial Majesty Cruise Lines and to alert all their friends as well. Some good has come from your horrible experiences and I thank you.

We got this trip and paid half the money Aug 20, 2008. It was an extended until Aug. 2010. I ask for my money back in 2008 and they wouldn't refund out money. We just saw this on WYFF4 new and people are getting there money back and we won't our as well. I do have the confirmation number. I still have the package of everything on the trip. BBB gave them a real bad rate. They owe me 399.00 plus interest paid on credit card. Lost 399.00 and a lot of concern and worry for not getting the money back two years ago.

My wife and I were were offered a cruise package for $790, it was supposed to be all inclusive package- the only thing that was not supposed to be covered in the $790.00 were port charges of $100.00 , and the air flight to get there. We were given a window of 18 months to schedule the cruise but were unable to take it due to work.

After the package expired the cruise company called me over and over and over again. I finally asked a manager over the phone as to why they keep calling me after the cruise package had expired, and they stated that my wife and I only paid for half of the cruise package and that we have a past due balance of $898.00. I stated that we did not recieve any services or goods from their company, and were not able to take the cruise, and the expired dept manager told me that I am responsible to pay the $898.00.

They stated that because we paid them the $790.00 that we entered into a verbal contract to pay the full charges whether or not we take the cruise. They stated that if I didn't pay they would take action up to and including talking it from our Visa account without our permission. They said that becauise they are a 'billion dollar' company they have the connections with Visa and will take the money from us.

I told them this is not valid, or ethical or legal and the manager explained that one way or the other they will get our money. They fraudelently obtained $790.00 from us by not telling us the real price of the cruise. They threatened to take our money without our permission. They caused us undue stress and called us every three days for months!

Initialy agreed over the phone to pay $800.00 for a vacation package taken out as monthly payments. After paying in full things kept changing. Black out dates, different fees quoted for port fees, additional fees per person. Finally culminating in company wanting extension fee to use vacation because two months prior to expiration date there are no dates available. Economic loss of $800.00. Refuse to refund any of my money as the 30 day initial window is way past due.

I do not believe that this is entirely legal and surely a way to extort $.

I signed up for a free vacation draw in the summer of 2007. In December 2007, Imperial Majesty cruise lines called and said that I had won. I thought I won a free vacation, but that wasn't the case. They said that I had to pay a deposit for the vacation, a cruise and bonus Las Vegas trip. I just needed to find my way down to Florida, and they will take care of the rest.

It sounded very fishy at first, but these people were very aggressive. They said that they did not have a call back number and that if I hang up, I will no longer be eligible for the discount. I was very apprehensive, but I managed to get them to decrease the amount of deposit I needed to pay, about $150 USD and said that I have 2 years from that date to take the vacation.

After paying, I talked to friends and family and realized that some of their tactics were scam-like and decided to just bear the cost and ignore them. Two years after, they call me and tell me that my vacation is expired and that I owe them $800 USD. I asked how this can be, because I don't remember it. They threaten me by saying that they have all this on tape. So I ask them if they can review the audio, since I don't think I agreed to it. Then they said that the tape was destroyed 90 days after the initial conversation.

They kept on tacking on more and more freebies into my original package stating that I need to pay $800 now. I was not able to phone my credit card company or anyone else. They said that if I hang up the phone, they are going to send it for collection. This has been the worse experience I have ever encountered.

I paid over $1,500 for a travel package. The first trip was on June 12-14, 2009. We stayed at the Ramada Main Gate West. The first room they put us in was 2047. It was flooded from the front door to the kid's room. It had a mildew smell (very loud). The furniture was swollen like it had been in a flood. The ceiling had spots like of mildew like it was raining in. We cut the water on and sand was coming out of the pipes like the pipes were old. The place was nasty. They put us in another room, 3127, and everything was the same except it was not flooded!

The day in the Bahama's was also nice (try a horse and buggy tour and eat at Seor Frogs!) If you want a luxurious cruise on a modern ship I suggest you try one of the big name lines (Carnival, Norwegian, and Royal Caribbean). If you just want to get away for a couple days the Regal Empress with Imperial Majesty is not that bad.

Responded to a believable sales voucher we received in the mail promising a $1,300 cruise for two. For $449 pp we would get approximately 10 additional trips with 2 years to use them. Sounded wonderful. Gave them our MC number. The amount was charged to our account the next day - $898. Never sent info as promised. Were told we had 7-10 days to cancel after reviewing the information including a DVD that they were sending us.

Tried to cancel. Was told they were backed up but promised we would receive a letter including an additional year to use vacation package and a letter in writing guaranteeing our money back if not completely satisfied with the cruise. Not feeling right about this, tried to cancel again a few days later and was told we could not get our money back it was already given out to vendors to secure these freebies. At this point, we had not even booked a time to travel.

I deliberated over the phone more than a half hour with several different persons to no avail. Then filed a dispute with my credit card cardholder services and now must wait. I currently am employed only 14 hours a week due to the economy and we need to recover this money.

On 10/11/08 we were offered a free cruise with Imperial magesty Cruise Lines with no strings attatched in which we accepted for $118.00 Port taxes etc. When we went on the cruise 03/04/09 we were told to go to Ramada Inn at Fortlouderdale FL. To pick up our boarding pass and when we got there we were told we had to pay $40.00 cash which would be refunded after the cruise when we attended a presentation of a time share sales pitch. We said we did not want anything to do with that and was told if we did not do this we would not be allowed on the cruise and would loose our $118.00.

So against our will we paid the $40.00 and proceeded to the ship the Regal Empress which was the worst ship we were ever on and almost every one on there was scamed the same way. We sufered through the cruise and after we got off the ship on 03/06/09 we were forced to drive 30 miles to Weston FL. for the presentation which we were told would be 1 hour . We told them (time share people) we did not want to be there and had to come to get our $40.00 back and they told us that if we did not stay we would not get our money back and that they were paying the cruise line $700.00 for us to come there. They Held us there for FOUR AND ONE HALF HOURS.

As for the economic value it cost us $300.00 . Also 4 and 1/2 hrs of our time we were held hostage.

DON'T TAKE THE 3 NIGHT CRUISE TO NASSAU! Being a Florida resident I've been a big fan of this little cruise/itinerary for years and have taken the Regal Empress to Nassau on several occasions with family & friends. I was delighted to see that they were featuring a Nassau 3 night option. I spoke with their booking agent who went over the itinerary. I made plans for 2 days in Nassau to celebrate my father's birthday and invited other family members who traveled at great expense/distance to share in the experience.

I was shocked and outraged to learn upon check in that we didn't have 2 days in Nassau, simply 1, the very same as the 2 night cruise, only we are spending an entire day traveling at sea rather than traveling the passage at night. Imagine my disappointment - I felt totally ripped off! At the time, their website didn't publish the 3 night itinerary at all. I wouldn't have booked the trip had I known we only had one day in Nassau, several excursions in Nassau were subsequently cancelled.

My entire family was looking forward to our itinerary and were very disappointed - we were completely mislead into booking this cruise. To top that off...I've made numerous attempts at contacting Imperial Majesty, no one has ever contacted me back - NO CUSTOMER SERVICE!

I purchased a cruise from Imperial Majesty, and tried to cancel the trip and they said I couldn't. I said I just got a new job after being laid off for three months and I couldn't get the time. I was told very rudely that I couldn't get my money back, that I would have to consider it a loss or sell to someone else. I told them I shouldn't have to take it as a loss, that was money I don't have. So, I thought I had no choice to take the trip. So, I asked if they could just cancel the hotel part of it, because I don't need that, I was just going to drive down, they told me I can't get a refund on anything. Just take it as a loss or just stay at the stupid hotel.

I couldn't believe how rude and nasty these people were, so I asked to speak with a supervisor after being on hold for 25minutes(yes I waited), A even ruder person got on the phone and said I am not getting a refund at all so take the trip or don't, stay at the hotel or don't my choice, but I am not getting NO MONEY BACK. I went around and around with him for 30min, and then he hung up on me.

I just thought I would just go ahead and take the trip, so I called back and asked to change the name of the person going on the cruise(which mind you, I was told that I had to 3-5-09 to change the name of the passenger with no charge), so I called on 3-5-09 to change the name and I was told there was a $35.00 charge, and I told the young lady that I don't have to pay because today was the the 5th and I had to today to make the changes, so she put me on hold for 20min. came back and told me her supervisor said it's $35.00, I asked to speak to her supervisor, again put on hold this time for 30 min. and she came back and told me it will be $35.00 and that was that. I said I need to speak to a supervisor and she hung up on me. I called back several times before someone would speak to me and the final outcome was that I couldn't change the name without being charged, I couldn't cancel(and really wanted to after how I was treated), and no one would help me. I just wanted my money back. And I just know that this has to be against the law. I want help.

After reading all the horror stories I will not take that trip, If I can get half of what I paid I would be happy. I'm going to be out $614.00 that I can't afford, and a trip I DON'T WANT.

After receiving a letter in the mail stating information about a diseny world vacation myself and husband inquired about the vacaction packet which included 3days/2 nights in Ft. Lauderdale, FL and 3days/2 nights in Orlando, FL. Many other bonuses were offered with the packet. After payment was made we tried to book a vacation in which we did get the telephone hang ups and when we finally did contact someone we were told that we owed and addtional $400.

At this time we asked to speak to a supervisor in which we were given another 800 number in which no one answered and the telephone just rang without and answer. We have continue to reach someone in order to get our money refunded but and continuely told that we will not get the money back and transfered to other numbers in which know one answers.

Economic and physical damages are that we wanted to take our 3 kids on a vacation in which now the money is gone. It has saddened me that we have worked so hard in the finanical crisis and we wanted to just enjoy a few days with our kids and now this company has our money and we can not get it back.

After receiving a letter in the mail stating information about a diseny world vacation myself and husband inquired about the vacaction packet which included 3days/2 nights in Ft. Lauderdale, FL and 3days/2 nights in Orlando, FL. Many other bonuses were offered with the packet.

After payment was made we tried to book a vacation in which we did get the telephone hang ups and when we finally did contact someone we were told that we owed and addtional $400. At this time we asked to speak to a supervisor in which we were given another 800 number in which no one answered and the telephone just rang without and answer. We have continue to reach someone in order to get our money refunded but and continuely told that we will not get the money back and transfered to other numbers in which know one answers.

Economic and physical damages are that we wanted to take our 3 kids on a vacation in which now the money is gone. It has saddened me that we have worked so hard in the finanical crisis and we wanted to just enjoy a few days with our kids and now this company has our money and we can not get it back.

My father and his wife who are in there 80's received a call indicating that they had won a trip to Ft. Lauderdale, a cruise and then to Orlando. For 4 people so my husband and my son decided that we should travel with them as of there age. It was the worst experince that I have ever had. At first they told us that one package would be enough as our son was 12 and that they could fit him in. The when we called to book they told us that we would need another package as 5 people could not travel on the package (each package costing approimately $1,000.00 when all was said and done so we thought)

We were to have a car incuded in each package which we were told we could up grade to fit the 5 of us, When he went to pick the vehicle at Alamo at the Ft Lauderdale/Hollywood Airport they had a PT cruiser booked when I had reserved a van. Then we had to call the welcome centre and get a new contract which cost us an additional $1300.00. It just worse from this point on we were told that no taxes and insurance were paid and that we would have to pay them as we went on. It is an approximately $3,000.00 additional costs for the 2 weeks that we booked.

The hotels that they had us in should have been condemed as they were just disgusting. The toilets were plugged and could not be unplugged, the birds lived in side the air conditioners and I can go on for ever. The packages that we purchased were through 2 different companies but thye were the same place the other was the Ramada Plaza Resorts. We had trouble with the bookings we had talked to a number of different people but never got what we realy wanted. For the amount of this holiday I could have gone on one that was nice and I wouldn't have to live in a dive. If we cnaceled out we would have lost all our money this is why we stayed.

I would like to see these 2 company looked into and something done as they are just a rip off and should not be allowed to do business anymore.

Aside from the business seeming exceptionally shady from the beginning, they lied about nearly every aspect of their package deal.

In addition, both my father and I were scammed into purchasing vacations for $998 each. I purposefully purchased this vacation on a card that had not been used in nearly a year. Next thing I know my father received a phone call to confirm a charge on his VISA card for airline tickets for a Brendan McCue from El Paso to Ft Lauderdale. Obviously, this charge was fraudulent. Upon hearing this information, he found 3 other charges that needed to be eliminated.

When I heard that this charge involved Ft. Lauderdale, I knew it was this company. I called my card company... I hadn't used the card other than this purchase, and not to my surprise, I had SEVERAL charges on my card in TX and FL.

feb 11 2009 sold a luxury vacation package deposit on gm visa 798.00 us for 1,116.90 alerted card company and followed up feb 22 2009 as well.

vacation package severly misrepresented..... I see consumer affairs is VERY well aware of many complaints.... I asked how old was the ship? I was told it is maintained every 2 days.... Again asked how old and I was told of renovations, THEN i was told the ship was 6 years IT IS OVER 50 years... I also have found documentation of substandered maintaince..reported by passagers.. no flushing toliets..sewer smell mildew odour... the list goes on...

this package was represented as the ramada main gate..... infact... it is ramada plaza resort witch the internet prices at 29.00 per night! the hasssels of car rental ect ect ect overwhelm the poor consumer reports.... I will be demanding a refund based on misreprestation.... we and our children have sailed both disney and roayl caribean .. they know what luxury is..... one star rating is not lluxery... disney is maintaing every 2 minuets not every 2 days. i am not waiting untill 30 fays for the credit card company to launch its fraud investigation... I am reporting it and pursing to refund my deposit.

Received this in the mail, Kinda knew it had to be a scam, checked it out, sure is. These business's should be stopped and put out of business...if they are a legitimate business. are they registered in Fla? Then what is Fla doing about this?

we cojntracted for a cruise with Imperial from 12/12-12/14 2nites. We were just contacted and advised that we need to pay an add'l $99.00 per cabin becuase they changed the cruise to 3 nites. We contracted for 2 nites and do not want 3 nites. WE paid $217.00 for each cabin and are requesting a full refund. They offered a credit for a 2 nite weekday cruise which would require our son missing school.

This is a very deceptive business practice a kind of bait and switch. WE did not want a 3 nite cruise nor a 2 nite cruise during the week. We are out 217.00 per cabin or $434.00. If we were to take a credit my son would lose school time. We also are not being given what we contracted for.

I like many others here on this sight got that fantastic call, You have been pick for a vacation for four to Orlando, Ft. Lauderdale,Vegas bla bla bla. I wanted to tell the person on the other end shut up, No but some how he had a way in reeling me in. I was promissed all these wonderful ammenedies to a great vacation and got [nothing good]. I told the man in the begining that I did not have the $500. he wanted me to pay so he said I could go on a PAYMENT PLAN to hold the package. I agreed and like an idiot cave him my CC# He took out the $500. the same day and my bank called.

I talked to the bank and found out I was being charged not only for that but for bank fees now too. I was angry. I got the information in the mail and opened to my suprise was nothing like I was told. The (free) rent a car fine print stayted that I would still have to pay $100. a day to rent. Well if I didn't want the car I could take the Universal Studio tickets. But I told the man I wanted Disney Tickets (Oh you can redeem them at front desk of your resort) That was a lie, I called and they don't do that. The (free) meal vouchers where for two adults only.(when I talked to the man he told me I the tickets don't have to be used only on adults) that was a lie.

In all I made calls to the resorts and the company at their 800 number and demanded a refund. I was denied. So I decided if they can record me I will record them, I called back I told them that I spoke with the Resort and the Alamo people and the Universal Studios and was told lies by sales personel. I also found in the Traveler's Document booklet a Customers Right To Cancel page including full refund of the price paid. Look for that Please if you ever get this far (hope you don't) and demand your money back. I got my money back.

I was told that a had won a free cruise to the bahammas for 2. After i had been told what the whole package detailed, they then threw a figure at me. I was asked to give them my checking card number, which i did, then they put me through to someone who would record the conversation so that it would be official. When we got to the point that they needed my permission to take funds from my account i had decided to decline, they then switched me back over to the woman that i had previously talked to. She asked what the problem was, and i told her, the amount you are trying to withdraw from my account is going to make my account overdraw. She then put on one of her supervisors and he assured me that if my bank would allow me to take out $400+ , then it wouldnt be an overdraw. He said they wouldnt allow it if i didnt have the available funds.

So i then was convinced to try, they put me back on the telephone with the women which i was being recorded with, i started giving her information and half way through hung up. I did not complete their process, so i figured that they could not proceed. I immediatly called my bank and was told that my checking account had been overdrawn. They had withdrawn around $450. I went to the bank and asked them what could be done. They were no help. However they did tell me that imperial majestry hand even tried to draw an additional 500 out of my account as well.

I called imperial majestry and talked to a CSR (customer cervice rep.), he told me that it wasnt really taken out of my account, they were just checking to see if i had the available funds, and that it would be back in 72hrs. That was earlier today, so we will see what happens. Although it appears that many people have problems such as this with the same company and continue to get the run around. SOMEONE NEEDS TO PUT AN END TO THIS!

my bank account was +260 Now has been turned around to -200+. I have many bills to pay, and i get paid on friday, i have a direct deposit into my bank account. My check will immediatly be taken from me. I will be without the money i need to live my life.

Just wanted to thank you for this web site. I got this mailing for the discounted vacation to the Bahamas, so your web site saved me money and heartache. Thanks for being.

I purchased 3 vacation cruise tickets $50 each. I then booked the cruise paying an additional $118 per ticket for port charges. The company than called me to tell me the cruise was cancelled and I needed to reschedule for the middle of winter. When I requested a refund I was put on hold and received the run around all 4 times I called.

Ultimately, I was told I could not have a refund. The cruise was non refundable. I am out $504.00. I am going to attempt to recover the $354.00 I charged through my credit card, from my credit card company.

Imperial Majesty Cruise Line Vacations is a scam. Universal Orlando and Ramada Plaza Resorts chips in to put together a timeshare. This whole vacation is focused around a timeshare. The first thing you have to do to start off this amazing free trip? is to participate in a conference about a timeshare.

The 2nd page starts off pack your bags! Youve been identified to receive a FREE two night Caribbean cruise for two adults!.... Please call toll free.in the next 72 hours to claim your FREE fam trip? cruise. No purchase necessary, no strings attached!? SCAM!

They make it seem like you are getting a good deal, by adding in a $1,300 travel voucher, $3,500 coupon book, $1,000 internet spree, up to $100 in gas reimbursement, and $50 matchplay at the casino on the cruise. What they leave out are all the fees that they will charge you later on.

Do not participate in this! It is a complete scam. I called Ramada Plaza Resorts, and they say people take these type of trips all the time. But what they do not tell you is all the extra? charges that go along with it, and the fact that you have to participate in the conference about timeshares.

Thats all I got out of the representative.

Once, your card is charged and you change your mind about the trip, DO NOT CONTACT THIS COMPANY TO CANCEL! They will do everything they can to keep the charge on there, and that includes contact the company that you use for the credit card you gave them. I called American Express about the charge. Once the charged had pended through, I disputed the whole charge, in its entireties, and they didnt argue, they didnt ask why, nothing. They didnt give me a hassle about it.

We booked the most expensive room the Admirals Suite ($1200.00) but since it had issues with AC the cruise staff moved us into a smaller room with even more issues. The (Purser's Desk) cruise staff promised we would get a refund of the difference. We reported all the issues to the pursers? office on the ship. The cruise represnetainve gave us a small slip of paper with the home office information and said that we would have to contact the cruise office once we got off of the cruise ship.

We contacted the office several times via telephone, letter and fax. The cruise office told us they would investigate and give us a call back within 24-72 hours. We have yet to hear from them. We called them several times and they just put us on hold or tell us to put our complaint in writing.

Major Issues. Elevator had blue tarp walls. Elevator not functional all the time. Air was not cold in our room Thermostat didnt work. We had to open the duck to get luke warm air from the ac. It was like the vent had mildew on filter. It was so hot that the cruise line had to provide oscillating fans for our room. Cruise booking representative told us we were getting big picture windows over ocean. We did not receive this. The windows were covered with metal. Cruise representive told us to look on website to view cabin. Cabin was not like picture on website nor what she described before we boarded cruise ship. Our toilets didnt flush. 1 overflowed. Cruise Staff let us use disembarked passengers room. Sewer smell from bathroom. water faucet leaked. shower was luke warm. We noticed Termites on cruise ships. We reported this and cruise staff described them as Bugs and used bug spray to treat problem. The door knobs were loose with missing screws on the room cabins. We were told it was recently refurbished.

4 months later we recieved a letter from Customer Relations stating they had completed their investigations. The Customer Relations stated that we did not report any issues to the Purser's Desk therefore they can not help us. This is a ball face lie. We had 13 people in our party. They all witnessed the issues and three of us reported these issues to the Purser's Desk. How can they charge me $1200.00 for a cabin and I have to use a standard cabin of lesser value?

This was my first and last cruise on this ship. I paid for the best room and got a standard room. I am due a refund.

I just sat through my half hour, high pressure sales phone call with Robert. When I had finally had enough I asked them not to call me anymore since I have been getting the phone call every few days for about a year now.

This man has been repeatedly calling my house for an hour now, calling, getting my machine, hanging up, and calling again. Not very professional if you ask me. As a matter of fact, I would call that harassment.

No damage done. I didnt let them get that far. But I have asked them to quit calling and they do continue to call.

I recieved one of those free cruise deals in the mail. I called the number during their business hours and spoke with some chick. She rattled off about 20 minutes worth of information, meanwhile in the background I heard yelling and just an overall noise that put up a red flag. While she was talking, I took a few minutes to check out this website and read the reviews. The same thing that happened to the other happened to me, I declined the lady and the manager came on. He was MUCH more high sales, telling me he could set up payment plans and give me great offers including a trip to where i already live, discounts, etc.

Anyway, I kept telling him I was not able or willing to put down money today and he asked me why when they have this great payment plan. I told him, basically because it looks fishy to me, I recieved this letter with fake signatures and fake highlighting, he proceeded to question why I thought it was fake, I mean it has a confirmation number! what's more legit then that, right? I then told him I had read some things online and he asked if I wanted him to walk me through the website. yeah, no. I told him that I'd really like to view it on my own and call him back. he then told me they don't do call backs. I told him that that was another thing I found fishy. He then told me how they take so many calls a day, and if they allowed callbacks, that they would end up taking twice as many calls.

Anyway, after a brief pause, I told him simply that I was not interested in puting down any money and what do you know? he hung up on me. thank you so much to everyone who posted a review on here. I knew exactly what was going to happen, so I knew what to say.

I was recently suckered into one of these vacation deals, and while I'm not saying that I wasn't incredibly naive by giving out my credit card info over the phone, this company does practice some questionable sales techniques. For instance, they got my contact information from a contest that I entered at a Ribfest (innocently enough), and when they called me, they said I had been selected to receive a fabulous and luxurious vacation package to Florida and the Bahamas (valued at $2500). Now, the package was nowhere near worth that (after I later did some research).

Plus, there are many hidden fees that wouldn't be aware of until you actually go on the vacation. When I agreed to pay the heavily-discounted promotional fee of $299U.S./pp, I had no idea that this would be non-refundable and that the company had a no vacation cancellation policy. According to Florida Law, a consumer is entitled to a full refund within 30 days of purchase. However, every time I called Imperial's customer service, they refused to cancel the package, offering to extend the period that I could use the vacation, or a 100% money back guarantee (after you go through with the trip), or to upgrade your package. They told me that they could not refund the 149$U.S. security deposit that I supposedly agreed to. And that if I cancelled, I would lose all my money.

Know your rights. Contact your credit card company's dispute department, and they'll advise you on how to return Imperial's package (through registered mail) and with an official letter of cancellation. Or better yet, complain to the Florida Better Business Bureau (Canadians can send a complaint through our local BBB), and complain to the Florida Department of Agriculture and Consumer Services. I did, and got my full refund within one week (August 22, 2008) of falling for this luxury vacation package. Now I just hope there aren't any weird or unauthorized transactions on my credit card statement. The irony is that Imperial Majesty keeps calling my house, and asking to speak to my parents. They seem to be aggressively targeting Canadians now. They are incredibly persuasive!

This is a low-budget cruise line. The ship is old, small, and dirty. The reservation/customer service reps falsified information, failed to disclose important information regarding fees..etc. They charge you for everything you do on the cruise, although they tell u that all fees are upfront. There are no activities on the cruise, the cabins are small, and dirty. This was the worst vacation ever. Everything about it is a lie.

The CSR try and make you purchase additional upgrades and package deals which are worthless. Just remember the name Imperial Majesty and when they send you a free cruise offer - avoid it like the plague......and remember NOTHING IN LIFE IS FREE. Trust me you will pay for this if you accept any of their offers.

They stole money from me. Items were stolen from my cabin by staff members, they added fradulent charges to my credit card...etc.

My fiance booked a package with these clowns. When she told my best man, he even said that she should have checked with me first since I am in the call center industry myself. She thought she was doing a good thing, which she was because her heart was in it. When she had asked the sales rep if the deposit was refundable she avoided the question and told my fiance to just "wait for her package in the mail and read over everything."

When our "package" came, it was the right address but the wrong name on the package. She called them right away to correct the issue and they had her personal and financial info in their system with this other person's name. The excuse they offered was that "perhaps someone on your street has that name" which we know to be false. We cancelled right away and they said that we would be refunded all but $87 of the $349 deposit she had paid.

A few weeks go by and my fiance calls back today. They are giving her a runaround so she asks to speak with someone higher up. After being on hold for forever, she gets through to someone. This so-called "higher-up" person frustrates and aggravates her so I get on the phone. His name was Charles Imperial Majesty employee ID #1080 (was all of the info he would give me about him). He stated that he knows for a fact that EVERY client is told that the deposit is non-refundable. I asked him if he personally heard the phone conversation between my fiance and their rep and he began to raise his voice to me. I raised my voice back and informed Charles that I also work in the call center industry and know that he cannot be raising his voice at customers. I asked to speak with his supervisor and he basically refused by stating that he did not have a supervisor that he reported to other than the president of their company (Dan L. he went on to tell me but when I asked him he had to search for the name). Charles did not know the company address either when I asked him. He had to look that up as well. What an idiot!

I am rather disturbed by the fact that they put my personal and financial info in an account with somebody else's name. I filed a complaint with the FL. State Attorney's office and the BBB. Did they mention anything about your money being non-refundable? With this many complaints against them and all of this money lost, why don't we file a class action or some sort of lawsuit against Imperial Majesty? And for those like Ramada Girl that defend Imperial Majesty's deceptive tactics, your opinions are biased! I am very concerned about my identity being stolen and my credit being destroyed. If they had informed me in the beginning that they were not going to refund my full amount, I would have NEVER given them my account information.

This scam operator often said they needed my commitment to buy immediately or that the offer won't be available much longer. They typically brushed aside my questions or concerns with vague answers or assurances. This company agreed to send me written confirmation of [the] deal. However, it bore little resemblance to the offer I accepted over the phone. The written materials disclosed additional terms, conditions and costs.

$1298.00 of charges for services not rendered.

May 19, 2008 my fiance' and myself purchased what we were told was an all inclusive vacation to florida and nassau bahamas. We were told all was included, rental car and flight. We purchased the package and later received our vacation package on the 17th of june. We found out it wasn't all inclusive and that we were responsible for flight costs.

We called on July 9, 2008 to cancel and were told I'm sorry but we can not honor your request to cancel as it has been past recision Documents state that we have 30 days from date of receiving the package to cancel. Apparently they count from the day you purchase as you have the package in your hands. We tried for almost 45 minutes to cancel our package and just get our money back. With no luck we are stuck with a trip that we beleived was something else.

This company is rude and has no integrity for doing business and will not return a companies money if they are not happy. We were well within 30 days of receiving the package to cancel and they would not honor our simple request.. Can you imagine if you went to return something to wal-mart with you rreceipt and they flat out told you no! What kind of company is this?

1) There was a $20.00/person mandatory tip on the Regal Empress we were not told about up front
2) There was a $30.00/person fuel surcharge on the Regal Empress we were not told about up front

3) We were promised buffets with steak and seafood. We did not have any buffets on the entire trip except on the boat and there was no steak or seafood

7) The food vouchers state 15% gratuity, we were charged 18% per meal

10) We were told when purchasing the vacation that there was not a sales presentation. We could not get our last night of free motel without going to a presentation which lasted for 4 hours.

I called in to claim my free trip to Ft Lauderdale and the Bahamas and as most businesses do they try to get you to buy additional merchandise or in this case vacation packages. I originally declined but then a manager proceeded to get on the phone and talked me into getting the package.

Well later on I was informed that I was being laid off the following month. Now mind you I was told that I had 30 days to cancel the vacation and I did and they tried to talk me into keeping it. I told them I that I didn't need the extra expense being that I was going to get laid off. I was told by Katrina that she would credit my acct $374 and only charge me $124 for the total trips so I agreed.

But when I called back twice about a question I was told that I had a balance of $374. So I had to tell the story twice as to what happened. Well this time I talked to an acct mgr named Talisha and she told me she couldn't cancel the package because I agreed to give them $124 to hold vacation (in which I wasn't informed of that) and that she was sorry that Katrina told me wrong but there was nothing she could do. THat was very upsetting because I was lied to and mislead. I could have canceled the package in the beginning and received a full refund and would have been done with this whole thing had I been informed of the real truth in the first place.

I have lost out on $124 dollars because of this. I am currently unemployed and that loss that I endured has affected me emotionally and financially.

On the internet they tell you if you fill out a survey you will receive a 2 day 2 night cruise to the Bahamas. They state that there is no obligation to buy anything. A representative calls you after a few days & tells you you can extend your stay in Florida for only $600. When I declined they did not send me a voucher for a 2 day cruise to the Bahamas. I feel this is false adversement as I was told I would receive a free 2 day & 2 night cruise with no obligation to buy anything.

When I called to tell them I did not receive confirmation for my 2 day cruise they told me I have to send money for port charges first. I told them I would want to get something showing me I will receive a 2 day cruise before I pay $59.00 per person for port charges. I have not received anything from Imperial Majesty showing I get what they promised.

I feel this is NOT good enough, as I DID NOT USE ANY of their travel services or products. They told me I can sell it or give it away as a gift. No! I just want a credit put back on my credit card for the FULL amount and I will be happy. I will never make the mistake of EVER dealing with this company again for my future travel plans, as I am not happy at the result of only getting half of my well earned money back! My family needs it more than they do! I would really like my money back!

Financially, it has been a burden and I really would like to have a credit put back on my credit card in the full amount of $396.

we got mail addressed to me. Benifits of record confirmation # 390486269 1 Free Cruise For 2 Adults, 2 Travel Voucher in the amount of $1300.00. Appoved and sighed by Marketing director. No purchase necessary. Now this company say to my wife that we now after 30 minuts of trying to get another 698 hundred out of her to pay for the trip and say that the voucher is open for 18 months from now. thank you and good luck. p.s. i have the voucher. What can i do about this? thank you

I am 18 years old and fresh out of high school, and of course full of curiosity and naivety. I received in the mail from Imperial Majesty Cruise Line Vacations voucher/tickets-like documents that was printed to appear as if someone personally highlighted, stamped, and marked the documents. They "promoted" a two night Caribbean cruise for two to the Nassau's Paradise Island. The extended stay package included the "prestige" and "award-winning" "Gold-Key" Ramada Plaza Resort. Transportation by Alamo Rent-A-Car and bonus trips to Las Vegas and Puerto Vallarta, Mexico.

Sounds so good, doesn't it? I called and they provided a good amount of detail, and when asked for payment, I wasn't ready to pay at that moment because I wanted to think about it first. They insisted that I give them my payment information at that moment, and they didn't even want the hassle of actually receiving the check! They just wanted the electronic numbers and the check number. The people were so nice...but insisting.

I called my mom about it and told her about the whole deal and she sounded extremely doubtful about the whole thing. I of course became angry about her attitude. I then read this site and the complaints and felt horrified to my guts just how stupid I was. My belief in their integrity was totally destroyed.

So I called back to their customer service line and it took awhile to get a hold of somebody (so typical), who transferred me to someone else. This woman was extremely rude. She was highly accusatory and asked many questions about why I don't want it anymore. She said that since I put in a "digital receipt" with my voice, I can't cancel it. So the only way that my credit card won't be charged (most important thing) would be to not go on the trip so that it'll be void. And I clarified with her that charges from them will no longer be on my credit card, and the initial $66.50 will not be charged either. Thank God I read this site.

I'm tired of seeing complaints about this vacation, those complaining obviously wanted a fabulous vacation for free! I paid $538.oo for 3/2 in orlando, 3/2 in ft.lauderdale, and a cruise with Imperial Majesty. Retail this vacation would have cost me hundreds more! I didn't EXPECT lavish accomadations or a lavish cruise at this price! I got what I paid for and it was great!

I recently bought a vacation package thru something that I got in the mail (I know big mistake) but I did, I was told that I would receive something within 21 days in the mail explaining everything. I never received anything!

I call them about a week or 2 after the 21 days and tell them I think this is a scam and to give me my money back and they told me they couldnt because it was past 30 days, I asked how would I know I had 30 days they never told me that and she told me it would have came in the package. And I dont understand how I would know what time I had if I never received anything she was being very rude and wouldnt let me talk.

im 800 dollars out

I received a free cruise offer from a company I dealt with for credit repair. I only had to pay taxes and port charges. When I called to reserve my cruise vacation I was offered a cruise for two persons at $118.00 per cabin and also was offered an additional cabin for $118.00 for another family member to travel with us. At the time the gentleman selling me the cruise asked if anyone in our party was physically impaired, I advised him that my mother cannot walk and he told me at that time that he would notate our file so proper arrangements would be made for my mother upon arrival at the cruise terminal.

Once I received my tickets in the mail I was to call and make a reservation for the cruise date I wanted. I called and gave the reservation agent my dates and her first response was, "oh no that's not happening." I asked what she meant and she advised that the dates I requested would not be available to me. I told her that my dates were very flexible and to go over with me what dates she could offer me. I decided on a date close to my original dates and began to make the reservation. The second ticket was suppose to arrive in my mother's name per my original conversation with the first agent. However it was sent in my name as well and I was told that I would have to send in a form to place the reservation in my mother's name which at that point I agreed to do.

Then the agent asked about the physical impairment which I again told her of my mother's condition and at that time I was told there are no accommodations to get my mother on the ship as there is no gangway for wheelchairs, even though I was informed prior to paying for the cruise that there were accommodations available. I want a refund for the money I paid for both cruises as I was lied to and because in this day and age I feel that no cruise line, or other service provider should be allowed to operate without offering accommodations for impaired parties.

My mother is unable to travel with us as planned because of this company's misleading and uncaring attitude to the physically impaired. They told me whatever was necessary to get my card information and now that they have my money I am supposed to be just out of luck. And to add insult to injury they refuse to refund my money after they recorded our conversation which confirmed that they were aware of my mother's impairment.

This company has been calling me on average 4-5 times a day, if not more, for about 6 months now. I am not sure how they got my home phone # as I live in Canada...but they have an automated dialers calling my home, and I normally don't pick up. When I do they TRY to sell and say I won vacation packages...cruise to here and there.... Then I had my phone # disconnected and # changed because of this company--after asking several times to be put on the "do not CALL list" and to remove me from their data base! They never did, of course not...and they have had another company call me...to say I won a trip! How does one prevent this company from calling me in Canada? I am clearly not interested, and from what I read online, several consumers have complaints about this company.

Unsolicited calls on a daily basis, spam mail, junk mail--mailed to me. I changed my phone #. If they had my home #, they would call 15 times a day if they wanted to. It's now become a burden and pain that they continue to waster paper, trees and don't abide by consumers wanting to be removed off all their mailing and phone lists...and do not CALL list. How can they do this if I don't even live in the USA?

I was talked into a vacation package and called back immediately to cancel, and they had already taken the money out of my account.

I recently went on this vacation, and it was a joke. I researched it after the fact, and the further I went the worse it got. A company like this shouldn't be in business. I also paid for an upgrade; the cost of the upgrade is almost the whole cost of the cruise if I would have bought the thing straight up. The free travel voucher said it was worth $1300; it wasn't worth $130. I'm sure they have all their bases covered so they can get away with this type of deception, and the old saying of "buyer beware" comes into my mind. I just hope I might save someone else the disappointment that I had.

I received a coupon for a Free Cruise for two on Imperial Majesty. In order for me to claim my cruise, I had to call a number, and speak to a rep, which was no big deal. I gave all the information--and in order to close the deal, I had to speak to a manager who would provide me with the finer details, and get more information. As he provided the details, it was evident that I wouldn't be able to take advantage of the cruise--not on the part of the cruise-line or those that hosted the offer--but my own circumstances. This guy wouldn't let me off the phone, so I finally had to hang up on the dude. A few seconds later, this guy calls me--on the phone I used to claim my cruise, and berated me for hanging up on him! Yes, I called them to claim my cruise, and because I couldn't travel (and this dude didn't listen as to why I couldn't travel), he called me back and told me how rude I was to hang up on him! It was either that, or get fired for not showing up at work on time. Sorry.

it costs me minutes on my cell phone and they call during my work hours.

I refused to give him my credit card number but I know he has all the other information as to name address and phone number. Just let people know to read the fine print. Free isn't always free.

These two individous talk a good line of crap, what started out as a free cruise ended up costing $800.00 for nothing! I told them both I could not afford the $399.00 down so George tells me oh I'll give you 36 months to pay the $800.00 with $99.00 down. well I let him have my credit card #for a pre authorization for the $99.00 within 2 mins I told them to forget the whole deal> too late they already hit my card that fast...not for $99.00 but for 800.00. I am not a rich woman that was my bill money. If this isn't a case of theft I don't know what is...If this is how Ramada and Imperial Majesty do business. I can see how they can afford to open their 1,000th hotel...steal the money!!!

I first spoke with a man named Dave who congradulated me on recieving 1. free cruise for 2 adults and 2. Travel Voucer in the amount of $1,300. I recieved this in the mail and followed the directions to call within the next 72 hours to claim my FREE FAM-Trip Cruise. The voucher also said, No purchase necessary, no strings attached! However, when I declined to give them my credit card info to purchase right then and there, Dave put me on hold and someone named William Howell came to the phone.

He explained again the package that they were offering, and said that if I was worried about the finances that he could take half of the amount required, $349.00 at that time and I could do a payment plan for the other half. I truly apprecieated the offer but explained that I could not commit to anything during that phone call, my husband at work and with the only credit card in his wallet.

William then proceeded to offer an extra two night in St. Petersburg and two nights i Daytona, plus he offered me $1000.00 gift certificate to spend at the rpr online store. When again I explained to him that I would love to take advantage of the opportunity being afforded me, but literally my hands were tied... due to the fact that there was no way to contact my husband... whatever. He implied that if I really wanted it I would make it happen and that nothing would stop me. ???? I challenged him saying I'm sorry, that's not true.

He was abrupt with me and asked me why I had kept them on the phone for 45 minutes, he very rudely apologized for wasting my time, and said I would be taken off their mailing list... before he could finish I interjected my Thank-you and hung up.

I feel mislead and taken for a ride. I have a rule that I never give someone my credit card information over the phone, especially when they are demanding it in order to reserve something that they are supposedly giving my for free and with a 3 year time period in which to avail of their offer. How stupid do they think I am? It was a waste of my time.

During a very cold winter as Canadian winters tend to be, I trudged to the mail box one cold, snowy day. I was awarded with a travel voucher for a free cruise trip for 2 adults and a travel voucher for $1300.00. Now I am usually skeptical of all that comes without a cost, but I bit on this one.

So I called the 1-800 number, and initially had a what started out to be a pleasant conversation with a young man from Minnesota..we concurred on cold winters, how nice a trip south would be...and then it got UGLY. This young man turned into a loud, aggressive ignoramous. He tried everything but holding a gun to my head to get me to accept this ridiculous offer.

He dropped names like Ramada Hotel, which along with Universal Orlando is posted front and central on the award winning voucher. I really don't have the time or inclination to deal with parasites of society who try to rip off people in order to make a buck...I figure the will eventually get their own, but this fella was one of the most ignorant people I have ever had the misfourtune to deal with. I do plan on taking this further, and will be contacting Ramada, Universal and Imperial. However, rest assured, I will never stay at a Ramada property again, and we travel about 6 moths of the year....

Since i called on my cell phone, I am sure it will be quite a charge. I havent got the bill yet. But the main issue for me is that, even 3 weeks later as I write this, I am so infuriated at the way this guy tried to coerse me into buying into this. He was so rude and ignorant, and if this is the calibre of people that Imperial wants working for them, I will never burden myself with anything they have to offer.