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Imperial Majesty

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james of ranchos de taos, NM October 23, 2009

Initialy agreed over the phone to pay 800.00 for a vacation package taken out as monthly payments. After paying in full things kept changing. Black out dates, different fees quoted for port fees, additional fees per person. Finally culminating in company wanting extension fee to use vacation because two months prior to expiration date there are no dates available. Economic loss of 800.00. Refuse to refund any of my money as the 30 day initial window is way past due.

Russa of Tijeras, NM September 24, 2009

Received invitation for a week in Florida @ a minimal cost. They described the package and stated it was a promotion and would be only 249.00 per person: a cruise to the Bahamas, rental car, meals and hotels included for the week. I paid them 498.00 and then an additional 118. for port fees for two people, total amount 616.00. This amount was paid on 09/08 and I was given a year to use, then extended to 2010. I called the customer service on 09/22/09 to request a refund, (no reservations have been made to travel) and was hung up on, kept on hold forever, and talked to no fewer than 4 people, all very rude! I was rudely told that the package was NOT refundable after the 3 day period. I am unable to use and would like my 616.00 back. I do not believe that this is entirely legal and surely a way to extort .

Ivana of Edmonton, AB September 16, 2009

I signed up for a free vacation draw in the summer of 2007. In December 2007, Imperial Majesty cruise lines called and said that I had won. I thought I won a free vacation, but that wasn't the case. They said that I had to pay a deposit for the vacation, a cruise and bonus Las Vegas trip. I just needed to find my way down to Florida, and they will take care of the rest.

It sounded very fishy at first, but these people were very aggressive. They said that they did not have a call back number and that if I hang up, I will no longer be eligible for the discount. I was very apprehensive, but I managed to get them to decrease the amount of deposit I needed to pay, about 150 USD and said that I have 2 years from that date to take the vacation.

After paying, I talked to friends and family and realized that some of their tactics were scam-like and decided to just bear the cost and ignore them. Two years after, they call me and tell me that my vacation is expired and that I owe them 800 USD. I asked how this can be, because I don't remember it. They threaten me by saying that they have all this on tape. So I ask them if they can review the audio, since I don't think I agreed to it. Then they said that the tape was destroyed 90 days after the initial conversation.

They kept on tacking on more and more freebies into my original package stating that I need to pay 800 now. I was not able to phone my credit card company or anyone else. They said that if I hang up the phone, they are going to send it for collection. This has been the worse experience I have ever encountered.

phyllis of jacksonville, FL June 16, 2009

i paid over 1,500.00 for a travel package, the first trip was on june 12-14 2009.we stayed at the ramada maingate west, the first room they put us in was 2047 it was flooded from the front door to the kids room, it had a mildew smell(very loud), the furniture was swollen like it had been in a flood, the ceiling had spots like of mildew like it was raining in ,we cut the water on and sand was coming out of the pipes like the pipes were old,the place was nasty. they put us in another room (3127) everythinh was the same except it was not flooded!

Stephen of New Port Richey, FL May 30, 2009

My Wife and I took the 2-night Bahama cruise on the Regal Empress with Imperial Majesty. We paid 99.00 total (no fees or scams, as most of these other posters claim). We were offered to "upgrade" to a better room, but declined. The room itself was not very good (no air conditioning, hot water didn't work until the 2nd day, and a couple of bugs in the bathroom) but the food and entertainment were fine!

The day in the Bahama's was also nice (try a horse and buggy tour and eat at Seńor Frogs!) If you want a luxurious cruise on a modern ship I suggest you try one of the big name lines (Carnival, Norwegian, and Royal Caribbean). If you just want to get away for a couple days the Regal Empress with Imperial Majesty is not that bad.

Donna of Melbourne, FL March 24, 2009

Donna of Melbourne FL (03/24/09)
Responded to a believable sales voucher we received in the mail promising a 1,300 cruise for two. For 449 pp we would get approximately 10 additional trips with 2 years to use them. Sounded wonderful. Gave them our MC number. The amount was charged to our account the next day - 898. Never sent info as promised. Were told we had 7-10 days to cancel after reviewing the information including a DVD that they were sending us.

Tried to cancel. Was told they were backed up but promised we would receive a letter including an additional year to use vacation package and a letter in writing guaranteeing our money back if not completely satisfied with the cruise. Not feeling right about this, tried to cancel again a few days later and was told we could not get our money back it was already given out to vendors to secure these freebies. At this point, we had not even booked a time to travel.

I deliberated over the phone more than a half hour with several different persons to no avail. Then filed a dispute with my credit card cardholder services and now must wait. I currently am employed only 14 hours a week due to the economy and we need to recover this money.

Sheila of Cabery, IL March 11, 2009

Sheila of Cabery IL (03/11/09)
On 10/11/08 we were offered a free cruise with Imperial magesty Cruise Lines with no strings attatched in which we accepted for 118.00 Port taxes etc. When we went on the cruise 03/04/09 we were told to go to Ramada Inn at Fortlouderdale FL. To pick up our boarding pass and when we got there we were told we had to pay 40.00 cash which would be refunded after the cruise when we attended a presentation of a time share sales pitch. We said we did not want anything to do with that and was told if we did not do this we would not be allowed on the cruise and would loose our 118.00.

So against our will we paid the 40.00 and proceeded to the ship the Regal Empress which was the worst ship we were ever on and almost every one on there was scamed the same way. We sufered through the cruise and after we got off the ship on 03/06/09 we were forced to drive 30 miles to Weston FL. for the presentation which we were told would be 1 hour . We told them (time share people) we did not want to be there and had to come to get our 40.00 back and they told us that if we did not stay we would not get our money back and that they were paying the cruise line 700.00 for us to come there. They Held us there for FOUR AND ONE HALF HOURS.

As for the economic value it cost us 300.00 . Also 4 and 1/2 hrs of our time we were held hostage.

Lynn of Fort Lauderdale, FL March 9, 2009

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