Hyatt Hotels

Our stay at the Hyatt Regency San Antonio went as we expected from a Hotel with such high standards for customer care, up until our check out date. On the morning of December 21, 2011, around 8:15 am, my roommate and I were finished packing and proceeded to leave our room, which is room number 470, to knock on the door of our traveling partners in room number 462. We were knocking on their door gently to ask if they were ready to meet us in the lobby for check out but out of nowhere the room attendant working on that floor snapped at us and told us, "You need to be quiet! There is no one in there so stop standing here!" complete and utterly shocking, this woman's reaction was absolutely inappropriate, overly exaggerated, and condescending. For guests staying at your hotel, this was not how I wanted to be treated.

On the morning, I am about to check out. We asked for her name and she proceeded to grab her name tag from her shirt and joust it in a forward projecting movement while saying her name "SYLVIA" in a garish and begrudging manner. Unbelievable that someone with this kind of attitude would be left to interact with hotel guests coming and leaving that floor. So anyways, we proceeded to meet our friends in the lobby to check out and move on from that annoying but miniscule situation. After checking out, I walked back to my group of friends who were then standing with two gentlemen from security saying they have been called to confront us because the floor attendant had complained about our confrontation with her. These two security personnel did not make matters any better.

We thought they would be coming to give us some reassurance about the situation but instead they came onto us rather aggressively and one sided. This situation blew up into something much larger than what had started it and the embarrassment of being confronted by 2 aggressive security personnel for false accusations made by a bitter maid was absolutely inappropriate on the part of your hotel. Without listening to both sides of the story, they sided with the floor attendant and made us feel as though we were not even taken seriously as guests of your hotel. Not only did they confront us about the situation in the hallway, they then proceeded to escort us to the front door! We just stayed there for the night, checked out, and now we're being thrown out? For what? Under what terms? with what evidence?

This was completely ridiculous and absolutely wrong on the part of the hotel which is supposed to be a haven of customer care. This trip was supposed to be part of a dream vacation around the United States with my guests from Asia. This is their first time visiting Texas, but what a nightmare that whole Hyatt experience gave us, a headache that dampened the mood for the rest of our time in San Antonio. I could tell that the entire group was affected mentally and emotionally throughout the rest of the day and that is something that cannot be compensated for. I wanted to treat them to a luxurious experience on the River Walk which it definitely started out as when we got there but after dining at your restaurant, drinking at your lounge, sleeping on your bed, we were escorted out the next morning as if we were people from the street. How utterly embarrassing for my guests to be treated like this! I am completely outraged!

First, GPS will not direct you to the property and Hyatt knows this. They will or did not inform me of this when I called and spoke prior to arrival via car that day. I requested a late check-out as I arrived after midnight. Housekeeping could not read the "Do not disturb" knob hanger provided by the hotel. Three times before 11 am, they attempted to enter thus, interrupted my sleep.

Upon check out the management addressed me as "dude" and would not introduce themselves, remaining completely unprofessional. Aaron ** is noted as the manager and was the employee who had to be pressed and was argumentative about giving me a receipt for my stay. That was a horrid experience. Avoid Hyatt at all costs. They do not care.

I stayed at the Trinidad Hyatt hotel for a weekend in august 2009, parked my car with the hotel valet parking service

My car got stolen from the Valet Parking and Hyatt has not accepted responsibility for the theft.

Hyatt has not responded to my phone calls or emails with any helpful information with regards to solving this situation and they have kept quiet while the car rental company harrasses me and withdraws money from my credit card (so far the rental company has withdrawn up to $6000 american dollars).

Got an offer to stay in this hotel for 2 night using my Hyatt Gold Awards, also got 2 emails from Hyatt, signed by M. Hickey General Manager, confirming this offer.

During check/out, I was informed that this offer wasn't valid anymore and got charged a random rate.

Staff and Management weren't responsible and/or helpful with this situation. Took no responsibility

bad bad service. under great renovation. if u love caution tape, orange cones tarp & heavy duty equipment this is the hotel for you. no water pressure, no drainage, takes foever to run a bath. you will stand in 3-5 inches of water while showering no pool, but when you call & ask specifically about pools- they will say the hotel has3. "all day dining" ends at 10 p.m. if you order any meal close to closing time they will eiter put you on hold until after they are closed or tell you how mad your order will make the kitchen. makes you wonder about your food.

the maintenance man almost caught our room on fire replacing one of the two broken lamps in our room. at the same time he ruined my phone charger that was plugged in that he did not unplug. i was told to go buy another one and let them know how much it was. unacceptable. the so-called concierge gave us incorrect directions to the beach and we ended up on a closed road that i had to try and back out of. reccomended a horrible resturant that was overpriced. parking lot unlit & across the street. all the parking spaces in the lot where u stay are consumed by the renovation equipment. very far walk with small children.scary at night. not family friendly. no pool. awaken each morning by either chain saws or drills or men yelling at one another. patios are not lit unuseable at night.

our view was the constuction and the staff had the nerve to say that we had a bay view. ha! had to call for towels everyday, maid has to make a special call to house manager if you want big towels. two days we were left no wash cloths, no hand towels. no coffee pot in room. carpet and patio stained and filthy. the staff makes no excuses & will do nothing to make better.

Flight was cancelled out of Nashville on Friday, I called Priceline and they told me to contact the Hotel, I did but when my family and I arrived Saturday we had no rooms. The grand Hyatt did not try to find us another room elsewhere and would not even call us a cab. My family and I were on our own lugging our suitcases up 46th ave. in search of another hotel.

conference, which is now unrefundable.

They want me to register at a hotel 5 blocks away and ride a shuttle bus. This was what I was avoiding by confirming a room at the conference center prior to registering. So a guarantee at the Hyatt Regency Dallas means nothing if they want to cancel your reservation with no consideration for how much money
you spent to get there. This how
law enforcement public servants are treated, we only matter when someone is

in trouble.

My husband and I had reservations in New Orleans for 9/1 through 9/5. Well of course, Hurricane Katrina changed everything. It was our anniversary so we were still wanting to do something. On 8/28 I made reservations OVER THE PHONE at the St. Louis Hyatt Regency after looking up the phone number on the internet. I called the very next day to cancel because we decided to not to go. I was told on the phone that I would be charged a $50 cancellation fee. After 5 months and many arguments with the people at the hotel, I am being charged $156 because even though I cancelled on 8/29 for a reservation on 9/1, I wasn't within the 72 cancellation window so they charged me for a night's stay. They told me since I made the reservation over the internet I should know that! ???????????

I did NOT make the reservation over the internet but the man making my reservation put it down that I did because I told him that I got the phone number off the internet. By putting that down, I was supposed to get some special deal. You have GOT to be kidding me!! $160 a night is NOT a freakin' deal! Especially when they are charging me for a night that I didn't even spend there! I have no proof that the man told me that there would be a $50 fee and he probably doesn't even work there anymore anyway. And they didn't seem to care whether I stayed or not!

IVE BEEN HERE SINCE NOV 9 TH PAYING DAY BY DAY CASH, AND ON NOV 11 I WAS TOLD THEY WERE ALL BOOKED OUT BUT I CAN STAY IF I PAY 300 DOLLARS THAT IS SO RUDE AND TOTALLY IN CONSERDIRATE TO ME AS A GUEST NOW TODAY IS NOV 12 AND THEY SAID THEY WERE ALL BOOKED UP THIS MORNING BUT THEN THEY CALLED ME BACK AND TOLD ME I CAN STAY IF I PAY 300 AGAIN!

I recently frequented the Hyatt Regency to meet some friends and enjoy an evening in one of the restaraunts and bars located in the facility. On this particular evening, the consumption of alcohol was excessive. According to a third party not involved with anything that went on that night, I had had too much to drink and was taken to a room where I became combative with security. At some point, I ended up in the local emergency room. I do not recall most of the incident but do recall at some point mentioning that the I knew the general manager because he had made purchases from me in the past at my work.

I want to give you feedback about your hotel in Rochester. I'm a frequent traveler with Platinum status at Starwood, and Gold status at both Marriott and Hilton. I decided to try your hotel with the idea of establishing a more frequent relationship.

I was greeted at the front desk with the factoid that the mattresses and rooms had not been changed in 13 years but that - good news - the hotel would be changing everything in the future. I'm not sure how that helps current travelers. To put it charitably, the room was tired. The non-smoking room smelled of stale smoke and deodorizer - probably from the fact it has not been upgraded for years. The curtains are frayed with holes in it. The furniture looks beat up. The bed was flat with the springs coming through. The bedspread was dirty as was the blanket which is cheap and stained. I was up half the night trying to get comfortable. The shower is grimy and dated. If the owners intent is to squeeze every nickel out of the place they succeeded. The experience was awful. You should be ashamed.

These observations were conveyed to the manager who was obviously embarrassed. He did send an amenity which was appreciated. I will never stay at this hotel again. In fact I will make it a point not to stay at a Hyatt again unless I absolutely have too. I will also convey the experience to my business associates. Obviously you have forgotten the maxim that the experience of the stay is remembered long after the event that brought the person to the hotel.