Hotwire.com

Hotwire.com gave us a hotel well-known for its bedbug population. We're now apparently locked into paying nearly $400 for 4 nights at a Kill Devil Hills, NC hotel that we will not sleep in. We're having to cancel our entire vacation now which was to have been my wife's Mother's Day gift. Thanks, Hotwire.com!

We called Hotwire.com. Hotwire.com called the hotel. The hotel said, "We don't have bedbugs," but they have multiple complaints about bedbug infestation at bedbugregistry.com. Hotwire says bedbugregistry.com is a public site and anyone can post anything there.

It was the first time that I booked with Hotwire.com. I've heard radio advertisements of the great deals that people receive on rooms so when I saw their "Hot Deals" offer for a 3 Star room at a great savings off of the rack rate, I figured it was ok to let them pick the hotel. After all, it will be a 3 Star place at a hot deal room rate.

Of course, I was very disappointed after my credit card info was provided and I accepted their terms (non refundable) and the hotel selected for me was the Holiday Inn. Especially because I could have booked directly with Holiday Inn.com for a $10 per night lower room rate and also would have my priority points posted for my 3 night stay. It is my opinion that Hotwire.com is defrauding consumers with deceptive Hot Deals advertising. Also, their Star rating system seems to rate hotels higher than many other rating systems and the consumers' expectations. Keep in mind that if you book with Hotwire, your reward points/miles posted by hotels, airlines, rental cars, etc. may/not be posted.

I booked the Hot Rate hotel which marked "University of Minnesota" area on the face. So I booked it step by step. And then, they sent me the hotel information which indicates that the hotel is nowhere near UMN, and there is no bus that can take me from UMN to that hotel. I called up the customer service, and they said it was completely my fault not to do further research on the map coverage. And it was also my fault that I chose to get the cheap hotel. The lady has a really bad attitude and made me realize that that's how they usually trick customers--trick the ones who do not know about the area, trick them with lower price, and say "It's completely your fault"!

I made reservations for a hotel out of state to attend a competition. I was bumped from the roster before the competition so I had to cancel. I assumed incorrectly that the $8 travel insurance that I purchased was in case I had to change plans and couldn't travel. My fault. I should have read into the deal. I'm out US$86 for the room, and $8 that I paid to Hotwire's affiliate, Allianz Criminal Global Thiefdom. It is my position that they created the menu in Hotwire so when people like me who are in a hurry are booking, they unknowingly purchase the $8 policy and are trapped into the deal. Shame on me for not being on guard.

The sort of consuming I usually do involves receiving the item you see in the headline of the menu or advertisement. In the rare instance (for me) that I get anything other than what I think I'm buying, I look for places like this to warn others and strike back at deceptive people that took my money (thieves). Perhaps it is my inexperience with travel insurance that bit me, but the step-by-step booking process at Hotwire sure as heck didn't help me avoid this. I like Hotwire but they deceived me on a car rental two years ago and now this. I only lost $94 on this. I could easily have unknowingly been wrapped into a week's worth of hotel bills plus a flight, so I'll move on and be satisfied. I received an education for $94.

On Saturday, February 24th, I booked a vacation package as advertised by Hotwire. This vacation package was supposed to include roundtrip flight, car and hotel. Since this is a special sale package, the hotel, car and flight information is not disclosed until after the package is booked. In addition, it was clear to me that I will not get a refund or be allowed to make any changes once booked. However, after paying my money I noticed that the package booked did not include my roundtrip flight. So, I called Hotwire to ask if I can add a roundtrip flight to my package considering that there was a miscommunication in their advertisement that led me to believe that this was a full package. Unfortunately, I am not being accommodated and being told that I have to book my flight separately, which will cost me close to or about the same as what I would be paying if I had the full package that include hotel and car.

At this point, I feel that Hotwire could have given me a courtesy considering that I just purchased the ticket this morning and called back immediately after purchase for assistance. It is not like I called days later or am trying to cancel out. They are not losing anything but gaining more money if I am provided the opportunity to add my flight into the package. I think this is a lousy way to treat consumers; furthermore, booking a hotel and car without flight does not seem to make any sense to me. Please let me know if you can assist me at all. Thank you in advance.

Hotwire provides misleading and deceptive information at its website regarding hotel rating. It sold me a low-star hotel for a high-star price based on "their own review data". Its price was actually higher than it was listed at Expedia.com (which shows as a low star hotel!). Even in their own rating guidance, the chain hotel was listed as low start. I called customer service. I was told for this specific hotel of the chain, it is worth high star. Such a deceptive and misleading practice should be warned, given consumers can not access to or understand what Hotwire Review Data is. They can claim whatever the hotel rating is without following the practices of other websites. I will never use Hotwire!

Rented SUV through Hotwire for 01/30/2012 until 02/14/2012. $791.85 comes out of my account. My employer changed my work dates to 02/02/2012 - 02/15/2012. I called both Hotwire and Budget and was not allowed any credit on the car even for the 13 days I had already paid for on 02/02/2012. I would have paid for the extra day 15th. It was beyond my control that my schedule was changed and I was three days late getting to my job in CA from TX. I rent an SUV 17 days a month and now I rent from Hertz.

I purchased an airline ticket from hotwire.com because they guarantee confirmed seats for every ticket sale. I received a standby ticket at my time of check-in. I was bumped to the next flight and not allowed to board my flight and had to wait almost 7 hours in the Atlanta Airport. I contacted the company about this and did not receive any help, so I filed a BBB complaint. The company refused to refund my ticket cost. I disputed the charge with Discover card, and unfortunately Discover says all sales are final with Hotwire. They can not be allowed to blatantly lie to the public like this. This company is out of control and a simple review of this site shows numerous complaints against Hotwire for their business practices. Please help the consumers!

I booked a trip (for $15,000) and tried several times to get customer service to please do one simple task for me, change my seating arrangement (I have Parkinson's disease and need to be on an aisle seat with my husband to my left or right, depending on which side of the plane I am on). I asked customer service at Hotwire to please put me in an aisle seat and to please upgrade me to the seats where a person had the extra inches of legroom (and I knew I had to pay for it as I had paid for it before). This was an overseas non-stop flight and I have always gotten the extra legroom before. The lady at customer service told me there was no such thing as extra leg room and I would have to talk to the airline.

I called the airline (British Airways) and was told I would have to call the agency about the extra legroom, as they only could promise me a seat on the aisle, then proceeded to give me one. I again called Hotwire and again customer service told me there was no such thing as extra room for an additional price on airlines. Then I called BA again and they told me I could so I called Hotwire again and they told me no again.

Why doesn't anyone want my money?! Am I being discriminated against because I am disabled? The BA lady told me the thing to ask for at customer service was World Traveler Plus but they told me there was no way I could upgrade to it. Sorry is all the gal said, there is no way.

They have the worst customer service ever. I rented a car through Hotwire for a family vacation. I put the car under my husband's name. When we got to the counter to pick up the car, my husband had forgotten his driver's license. The Budget agent said that I would have to contact Hotwire since we were making a change to the contract. Hotwire told me that "I should have read the fine print and it was my own fault that we were out the $189 bucks". However, if I wanted to rent another car from them, they would be happy to help. I asked to speak with another supervisor. I was told, "Sorry, they will tell you the same thing."

I am writing to complain about the above reference booking. I made the booking approximately 15 minutes before arriving at the hotel. When I arrived at the hotel, I was told by the guest clerk that no reservation for me was found. When I told him that I had booked the room through Hotwire, he told me that it usually took about an hour and a half for them to receive a confirmation from Hotwire. I told him that I had the confirmation on my computer and offered to show him the confirmation. He said that wouldn't do any good and that he had to have the confirmation directly from you.

I asked if I could check in and check back when he received the confirmation, and he said that wouldn't work since I might have to pay for the room twice if he never received the confirmation. He suggested that I call you to get the confirmation sent sooner. I then called your customer service line. I was on hold waiting for a live customer service representative for at least 15 minutes. When I was finally connected to your representative, I explained my problem.

Your representative explained that she could fax the reservation to the hotel after speaking to the desk clerk. I asked for some monetary compensation for my trouble. I explained that I did not believe the hotel was anywhere near a 2.5 star hotel (you sold it to me as a 2.5 star hotel) and that I thought this was a lousy value (I bought the room for 64 plus tax). She said that she was taking care of my complaint by getting me into the room as soon as possible and that was all she could do.

I asked to speak to a manager, and she said it wouldn't do any good and repeated that she was handling my complaint and basically refused to connect me to a manager. I then did get checked into the hotel. I think I should receive a full refund for my room for several reasons. 1). In this age of computers, there is no reason for not being able to get a confirmation to the hotel as soon as the hotel is made.

A delay of an hour and a half to get the confirmation to the hotel is untenable and there should have been no need for me to contact customer service to straighten this out, and taking 15 minutes or more to reach a customer service representative is not an acceptable option. 2). The room was sold to me as a 2.5 star hotel. This is frankly unbelievable. Kayak, Expedia, and your own website list the hotel as a 2 star. In your explanation of ratings on your website, America's Best Value Inns are listed as example of a chain with 1 star rating.

Priceline lists the hotel as 1 star, and the hotel isn't even listed for sale by Hotels.com. The hotel was very old and dirty. Near my room, there was a hole in the wall with an extension cord running into the hotel from the outside. The beds were saggy and very old. I could give many other reasons that the hotel is not a 2.5 star (you list Holiday Inn Express, La Quinta, and Hampton Inns as examples of 2.5 star chains).

TripAdvisor lists the hotel as 25th of 29 hotels in Killeen. 3). The booking was not a good value. It was not worth $64 (which is what I paid for the room excluding taxes). Your website's regular listing gives the price of the room as $65 (1 over your Hot Rates). Expedia lists the hotel at $62.10, which means that I can book the hotel through a regular reservation site for less than your Hot Rate. Again, I would request that you give me a full refund. I will be awaiting your prompt response.

I called to modify a return trip and was told that the regular Customer Service could not assist. I was informed that there is a special group that manages air flight changes due to an emergency surgery for my daughter. I was told that there was no direct number to contact them. Additionally, I was told that I would be contacted within 2-3 days from the initial point of contact. Also, I was not asked nor given a specific time that they would contact me.

I received a call from the special group. However, I was not available and was told that they could not be reached but would return the call the next day at no specific time. They left a message that they had found me a flight for an additional $150. I returned the call within an hour to the initial customer support area and was told again that they could not assist me and that they could not refer me to the special area. I raised immediate concern that this was not good customer service and that I was now concerned about the follow-up to no avail.

At that time, the initial customer support asked if there was a specific time since I had raised so much concern about the missed contact. I stated that before noon the next day would be convenient. I did receive the subsequent fall but was informed that the cost was now $285. When challenged that I was now being punished with the additional cost because their customer support system failed to provide direct support.

They made no effort in understanding or addressing my appeal that there is a significant difference in $150 and $285! Economically, I was not prepared for that much of a cost difference in the flight change and that based on the circumstances it really posed a hardship.

I booked a hotel stay with Hotwire and within 24 hrs upon returning to work being a newly promoted supervisor, I was informed the weekend (Oct.2009) had been taken from until December. I called Hotwire, informed them of the issue and was even willing to receive half of the payment if they could not book the hotel for me in Dec.2009. Hotwire stated they could not do either, so I went to Rushcard to assist with the issue and they sided with Hotwire.

I feel in this time when money is hard and seeing that I was willing to take half of my money, Rushcard could have backed their customer. Even if they have stated that if this took place again, they would have to side with the vendor even if it was not Hotwire but another company. One thing Hotwire has lost is a customer and I'm not happy with Rushcard.

For over a year now, either I can't make outgoing calls or people get busy signals when calling me or both. I call them an average of once a week. It will be okay for a week or so.

On my family's vacation to Orlando, I purchased transportation for airport to hotel roundtrip. Upon arrival to Orlando airport, I tried to use the travel vouchers I purchased in my Hotwire package. The Mears transportation people told me that the vouchers are from Disney to hotel only. I purchased from airport to hotel because the hotel I was staying at was a Disney hotel and it provided transportation to all the Disney parks for free. So I paid a taxi of $55.00 to hotel and $55.00 from hotel to airport. So now, I have paid for transportation twice. Upon getting home, I contacted Hotwire to see about refund and they would not honor my voucher refund.

I booked a rental car on line with Hotwire on 16 June 10 using my MasterCard for $742.63 that morning. That same afternoon on 16 June 10, I tried to use my MasterCard to purchase some item for $42.00. The sale was denied due to account being over the limit. I called my bank and was told that there were two Hotwire charges for $742.63. There should have been only one charge. So I called Hotwire and was told that there was a problem with their system and that customers were being double charged and that they should soon have it corrected. I sent Hotwire a email 6/17/10 and advised them to credit my account, the 742.63. I did not get a response.

I called Hotwire today 6/18/10, talked to a female rep that stated they could not credit my account for the $742.63 unless I send them my full account number. I did not feel comfortable sending them my account number. She was very rude and kept repeating that she could not credit my account. Asked to speak to supervisor, this man name Mike came on the phone about 20 minutes later to tell me the same thing. He first asked for the number to my bank so that he could try to call them. I told him that they would be closed because it was 8pm /830pm. He tried anyway. They were closed. He said to call Hotwire back tomorrow. I told him that, at this time I was very upset and that I wanted to speak to his supervisor because at this time I just wanted to cancel the rental car and get a refund. He would not let me speak to anyone and said that he was going to hang up the phone. He hung up the phone on me. I just want a refund of both charges now and I wish to cancel the rental car. Caused my bank account to be over the limit for pending Hotwire charges.

I attempted to book a vacation package on hotwire.com and was told many different things by many different people. Initially, I tried to book using two credit cards and the operator could not get the address correct after spelling it multiple times. So, the card was denied due to the multiple requests. I then attempted to pay for it using my debit card, but it did not go through. I increased my maximum daily purchase amount, but again it didn't go through.

I received multiple authorizations to my bank account which tied up the money I had to pay for my vacation. I have been on the phone several times for about an hour to two hours at a time trying to get the authorization reversed. I have been told that Hotwire does not take debit cards, after I attempted to purchase using a debit card, which the operator knew about at the time. I have approximately $3000 tied up in authorizations from Hotwire and have not been able to successfully resolve the problem.

I made reservations on 6/14 at 4:02 pm and this morning 6/15, I needed to cancel my flight and car reservations within a 24hr period. I was told it was valid contract and they could not give me a refund. I asked to speak with a supervisor and basically had to give a compelling reason for the cancellations even though it was within 24 hrs. The supervisor put me on hold and came back to tell me that they would refund the airline tickets and when canceling the car rental, he told me that he could not complete it without further documentation. I said there was a death in the family. Now I found out that you can cancel the car at any time unless it is that day.

I booked a room on Hotwire for a 4-star hotel. I got a 3-star room in a location that was not on my itinerary and it was almost two miles from the location as promised on my confirmation itinerary. I booked two rooms, one for me and my wife and another for my in-laws. We took a taxi to the location only to discover that we were not checking in at that location.

The Westin Hotel points the finger at Hotwire. I feel that this was a fraud on both parties and both are responsible. Hotwire have more fault since they are the booking party. This was not what we signed up for and the hotel we were forced to stay in was not even in the same city. It's a bad business.

I had my in-laws with me. My mother in-law has a disability and the emotional stress and excess walking was horrible for her and us as well. We then had to change our transportation plans for that evening and the next day for our transfer to the Port of Everglades. We had no food services in the hotel which they forced us into. There was no 4-star service at the hotel and we were so hungry with our late arrival.

I moved to this condo Dec 1, 2009. I had HotWire hook up my internet and cable TV service at that time. They are the only choice I have for internet and cable TV here. When the technician was showing me how to use the cable box, I noticed that I was receiving channels that I wasn't in the package that I ordered, so I told him. He mad a phone call and they took them off immediately. Well, later I noticed that I wasn't getting 2 HD channels that I should be getting (one of them my most watched channel).

I also noticed that every channel was having bad pixelation problems at differen times. I called Hotwire and told them. They send a technician out about 5 days later and he checked things and said that he couldn't do anything to fix the problems. He said that they would have to do something at the headquarters. I waited several days and called again (always having to wait long periods of time). They said they would have to send another technician out in about a week. He came out ( the same guy) and spent an hour or so checking everything. He said that nothing was wrong with the boxes or the connections, so he said he would escalate the problem to an engineer and he would call me the next day.

I didn't receive a call and called again 3 days later. They said they were working on the problem. I asked to speak to a supervisor. They said that I would be called the next day. Four days later I called back and talked to a different person. She said that she would have a supervisor call me within an hour. No one has called and I can't get an answer as to if or when they will fix the problem.

This is the worst company I have ever experienced. I don't enjoy watching TV anymore because of the breaking up of the picture and sound. I have a nice new HD TV and can't even watch my favorite channel in HD. I've spent hours on the phone, sometimes being hungup on.

We had a trip to southern California planned; now my husbands health is an issue. But the hotel we booked through Hotwire can't be transferred to someone else, and I have a chance to get rid of the whole package and get some of my money back; but for this issue with the hotel...maybe I did get a decent rate but with policies like this, I won't be using them or recommending them to anyone. This trip was planned since March 2009; and even if I had bought the trip insurance, I'm sure these companies just make money off those deals and rarely do you get you money refunded unless someone dies!!! Typical, but they've lost a customer and word of mouth travels fast and lousy customer policies travel faster. You would think in these tough economic times exceptions to the rules would be better than a lousy review of your company!!!

Hotwire website offers a fixed price for a hotel, but you don't learn the name of the hotel until you have paid with your credit card. I took an offer of $66 for a 4.5-star hotel west of Las Vegas. As soon as I paid for the hotel, I was told the name of the hotel - Red Rock Resort. The message was "congratulations. You've saved 32%" Then it says there will be a $25 per night "resort fee" to be paid to the hotel upon arrival. I would NEVER have booked a hotel way out of the city for $66 if I'd known I would be hit with an extra $25 in charges.

This was a fraudulent, bait and switch tactic. I didn't "save" 32%, I was hit with an extra 40% charge. When I complained to Hotwire, they said their disclaimer says there MAY be charges for parking, and other fees, so suck it up. I didn't use parking, and the only benefit I got for this "resort fee" was a shuttle from the airport - except that it stopped at 8 p.m., and my flight arrived at 8.10 p.m.

Called the hotel to ask if they could have the shuttle wait, and was told NO. So the trip cost me $56 in a taxi. This was a very bad deal, and Hotwire needs a class action suit for this fraudulent bait and switch tactic. Hotwire KNEW that Red Rock Resort would add an extra $25 and SHOULD have disclosed this instead of hiding it until my credit card was charged, and I couldn't cancel. I think Hotwire colludes with various hotels to get them additional fees on top of what the customer has agreed to pay.

I have called 3 times and emailed them, but the old low rates are still advertised on their website. Any recourse they promise is not done. This is false advertising. Orbitz, Expedia, and Priceline also do this but I did not contact them. I want the lowest rate I can find and flights that are actually available. The websites are useless if the info on them is not correct.

A confirmation email was received on 7/05/09 for a car rental in San Juan, Puerto Rico at Dollar car rental at $26.49 a day for four days from 7/11/09 to 7/15/09. Upon arrival on 7/11/09 at San Juan Dollar rental office, the rate was changed to $26.49 a day for the first two days and $32.99 a day for the third and fourth days. The Hotwire representative Laurie and the Dollar rental representative Madeline stated they were unable to change the terms even if I had in my possession a confirmation email with the $26.49 a day price, which was presented to the Dollar car rental representative Laurie.

Hotwire violated their own ranking policy and rated a hotel a 3-star based on the hotel ranking of itself. Priceline, Yahoo, and Expedia all ranked lower than a 3. The policy is to take an average, but when most rankings are 2s and the highest is 3, the average cannot be 3. Customer service after 45 minutes told me that they had cancelled the reservation. But 3 days later, the credit card had not been refunded. A second call resulted in an admission that the reservation had been cancelled, but they would have to refer it for research before refunding money from a cancellation. I understand the no refund policy, which is fine as long as the quality of hotel is what is advertised. This is a bait and switch scam. The chain itself is listed by Hotwire as an example of a typical 2-star property. Although not all chain hotels earn the same rating, this is clearly not a 3-star in terms of facilities, safety and location, which was only on the fringe of the advertised area.

I booked a hotel through hotwire.com. The hotel was listed as a 3 star hotel. When we arrived at the hotel to check in, my mother, my son and myself were registered as guests. They put us in the old hotel location which is not even a 2 star hotel. They put 3 adults in a room with a single bed. The TV was so dark that we could not even see the picture. No one in the hotel would do anything because of the contract they have with Hotwire.

The contract from Hotwire states that no changes would be made at all. So we are stuck in this old, dirty hotel for 3 days with a single bed and an old lumpy roll away bed and no TV that we can see. If you book through hotwire.com, I recommend that you inquire as to the specific details before agreeing to any booking.

There were 3 adults crammed into one room, no one was able to sleep comfortably, we could not watch TV.

I reserved a car with Hotwire.com on 4/9/2009 for use from 4/17 to 4/20. On 4/11 we decided we would not take this trip and I called Hotwire to cancel. I was advised they had a no cancellation policy. I was told this policy was on the agreement, which I later found, AFTER I had entered all information on the web-site, including my card number. This is a totally deceptive situation. No one should have to pay for something they cancel at least 24 hours before the reservation day, unless it is a special made product. What ever happened to fairness?

I was charged $136.48 for a rental car that I called to cancel 5 days prior to the rental date. The damage is $136.48 and the emotional damage is unlimited. I thought we lived in the USA where fairness and consumer rights were respected. To be told it says no cancellation in the fine print is hardly fair and abusive of consumer rights. I understand there is no legal remedy for this. I guess the CEO's rule all our lives and take anything they can from the rest of us.

A reservation was made through, 'Hotwire' for a rental for Sunday March 8, 2009 through Sunday March 15, 2009 for my sister. Upon arriving to Atlanta, Georgia from California, AVIS said that they would need an additional $200.00 on the card in addition to the total cost of $235.93 already paid. I am unsatisfied with this! The purpose of using Hotwire was to obtain the car in full with no other requirements.

My sister Quella went to Atlanta to work. The cost of the plane and car were paid on her debit card. She has not other money. In speaking with AVIS (Atlanta International Airport location), the Manager Eddie, informed me that this is a common problem with Hotwire reservations and that only Hotwire could resolve the situation.

I have a problem with the fact that this is a consistent issue with [Hotwire] and AVIS (according to the Manager) and yet it is not resolved and nothing is being done to alleviate customers that are caught in the middle. In speaking with the Hotwire Customer Service line, they informed me that the only thing that they could do was cancel the reservation and give Hotwire Dollars for future purchase. That would NOT alleviate the situation in any way, shape or form. To give Hotwire Dollars does not give Quella a car to drive to get to work. It is after midnight in Atlanta, Georgia right now, and Quella still does not have the transportation that she paid for.

I would like her debit card, credited back the full amount of $235.93 immediately or provide her the compensation of the vehicle for the week that she is there with no additional fee//cost besides the amount she has already paid. Quella was left with no car to drive and therefore no transportation to work and did not recieve her money back.

We used Hotwire to book our car rental through Dollar Rental in Orlando, FL. We were to pick the car up at their Universal Blvd location the evening of 02/11/2009. We were told while booking they would hold the car for 24 hours. We called to let them know our flight was late and we would not be able to pick it up in the morning. We were told there would be an additional $300 charge for the car. We were told that the 24 hour hold was through Hotwire only and not honored by Dollar. Had we been told this up front we would never have booked with either company. An additional $300 was not in our budget and we would up cancelling the reservation.

We wound up spending more than we had planned on another car rental and cabs. This really put a damper on our vacation. I don't see how waiting to pick a car up by 8 hours would increase the price by $300. Both Hotwire and Dollar were unapologetic and offered no help at all. I feel since we were told we had 24 hours to pick up the car we should have had 24 hours whether with Dollar or another company or been reimbursed the difference. I will never use either again and plan on giving a bad referral to everyone I know.

Excess money spent, stress incurred, vacation ruined

I booked a hotel with Hotwire. After they disclosed where the reservation was, I went to Orbitz and found the same hotel at a cheaper rate. I called Hotwire- they have a low price guarantee. Hotwire stated that because they listed the hotel rate lower than Orbitz and then add fee's and taxes after- the guarantee did not apply! Orbitz with the room rate, taxes, and fee's was lower. AND the hotel I booked on Hotwire is 15 miles away from the city listed.

I travel a good bit. I will never use Hotwire again. They customer service/supervisor had no compassion for the fact that they mislead the consumer.

Booked a hotel that is said in Pike Market Area. Although Hotwire does not disclose the exact address of the hotel, if the area was said to be Pike Market (Seattle), I would expect it is not too far from the area,e.g., in the area. Though the hotel booked by Hotwire was far from Pike Market, not walking distance, out of no where, no where close to Pike Market. Though they refuse to alter or refund the reservation on their false information, saying the hotel is in colored area(which they described as Pike Market). I believe I was given false information and offered no support nor refund. Which I believe just the matter of ripping off people to pack someone into out of nowhere hotel. I will not recommend their service.

I bought a hotel room in Madison, Wisconsin hotline.com after choosing a category that was described as close to the capitol and University of Wisconsin. When the Web site revealed the name and location of the hotel, it was not even in Madison, but an adjoining suburb, and it was miles from the university. When I tried to tell the customer service people that I did not want the room, they refused to let me cancel and get my money back.

The company now has $145.50 of my money for a room that I could not use.

I booked a room in Silver Springs MD. for Aug. back in 3/08. I was assured I could change the reservation with no fees. Our plans changed and I attemtped to modify my reservation on line but was unable to do so. The drop down menu only gave me 2005 and 2006 as options and would not let me modify my dates.

I called customer service and they told me their system was down and they could not change it today....they suggested I call back on Friday (4 days later) I asked that it be changed and the difference be credited to my account today and they told me that it takes 30 days for a refund and they could not do it when their system was down. I told them of the dates problem on their website and they said they had no control over the system problem. I called back today again to modify my reservationa nd they told me they were having trouble contacting the hotel.

At that point I cancelled the entire reservation and asked when I would see the refund. She said on my next bill within 30 days. I am skeptical of these arrangements and now have to try and find a hotel room in D.C. area on less than a month's notice. I cut my losses and cancelled but expect it to take a long battle to see my refund. When I checked on this company in March '08 I found not consumer complaints but now have seen them blossom in the last 2 months.

I have to find another hotel room during college move-in week. I must pay for a much more expensive room and stay much farther away from the school. I have to fight with my credit card company to prove the fraud I encountered in this transaction.

I was suppose to arrive in Philadelphia @ 11:17.or so. After quite a bit of hassling, I finally managed, to get back on flight #789, but my luggage with my personal ID (licensees), etc didn't arrive until about 2 or 3 pm. Meanwhile I could not rent the car , I had reserved, nor would they allow me to switch or add my husband to rental agreement, as stated by HOTWIRE. Meanwhile, We ended up @ the airport, until about 6 pm(trying to rent a car), too late to attend the event, that I went there for.

On the return trip, I was unable to confirm my reservation by phone, because I was continually put on hold, , right up to the time I arrived @ the airport. My Itinerary stated 8:14 PM, as my departure time, upon reaching the airport, it was confirmed that flight #331 was to depart @ 8 PM not 8:14 as shown on my schedule I was also told, that if my flight was leaving @ 8:14, I would have been on time. Flight #331 has been departing @ 8 pm for several months now, and that it was Hotwire's duty & responsible to inform me of any changes, especially since those changes had taken place many months ago.

Upon calling HOTWIRE I was informed by Michael (supervisor) that there was nothing they could do for my Senior husband & me. And we had to get home on our own (purchasing more tickets). We remained at the airport until about 11 p.m. trying to get out that night, to no avail. We rented a hotel room for $117.00, stayed online all night, trying to find a reasonable last minute, one way flight, back to Houston, in time for work on 6/25/08, to say nothing of the fact that we didn't get back until 6/25/08 @ about 8 pm.

I think HOTWIRE is unconscionable, never gave us any consideration or options, showed no compassion nor took any responsibility for their actions or mistakes in this matter. I did lose about $800.00.No one has responded to my letter as of yet.

I went on line to rent a car for a manadatory conference that must attend to stay a teacher they decline the purchase on 6/21 so they told me to try again 6/22 but they refuse to send the bank the information stating that the transaction was deline so it can be reverse on my card

if I don't have my money i can make other arrangements or pay my hotel for not showing up and lastly I will be fired for not showing up to a manadatory meeting

My daughter booked a flight with Hotwire from Philadelphia to Chicago to visit a college roommate. Her friend called 72 hours prior to the flight due to an unexpected business trip to China. We contacted Hotwire not for a refund but a change for a later date. We were both told if the ticket is not used the full fair would be lost. I feel that this is an excessive penality for situations beyond our control. I further contacted Northwest Airlines and offered to pay the penality for a different date but they told me to take the problem back to Hotwire.

At this point I feel that companies of this nature should be removed from doing business on the internet. I will also be contacting my Senator and Congressman in Washington to try and have a them introduce some type of bill to stop these charges and protect the consumers from being riped off! Further complaints will also be placed with the Better Business Bureau and JD Powers. I will also be placing Blogs about Hotwire so that consumers are alerted of their business practices and to proceed with caution when doing business with this company. Prior to the internet I would only be reaching a few friends and family now I can reach thousands of people and possibly save them the problems my daughter and I have experienced. Loss of entire price of an airline ticket.

Hotwire offered a 3 star hotel in Pismo on Shell beach. When I entered my details after I booked my trip, I received a 2.5 star hotel at Groover beach in the Pismo area. I confronted them with the difference in star rating and location, but their customer service does not want to refund or book me a room in a 3 star hotel in the right location. I feel cheated, it looks like hotwire is a scam. I would not recommend them.

There was a drop in the price from the time that I booked my flight. I called Hotwire to see what could be done with that. The rep informed me that there is nothing that could be done but that they RECOMMEND that customers book there flight NO MORE than 3 to 4 weeks prior to completing the trips for the lowest price. I found that to be interesting because the website states shows the lowest price or fare disclaimer. I think they are misrepresenting what they are trying to advertise.

I was truly misled with the website information versus what the representative told me over the phone. I booked my trip four months in advance in search of the best deal but the representative trying to defend the change informs me otherwise.

I made a reservation through hotwire.com for a rentel car. I did it on online with my credit card. I received the bill and after I paid it something came up that I had to call to change the rental date. The supervisor said it couldn't be done because it say's 'no changing dates and no refunds'.

With other rentel cars you show your credit card when you pick up your car, then when you get home you pay your bill. Now I'm stuck with a car that I paid for and can't use.

I am from the Toledo OH area. Family members will arrive the end of June for a visit. Because of space constraints I booked a hotel room in Toledo OH for 5 nights for 2 persons using Hotwire. The internet site noted Westgate. There was referral to a small map showing area where hotels could be. Westgate is convenient to where I live. However, when hotel name was revealed it was the Seagate Hotel in downtown Toledo. This hotel has been in the throes of bancruptcy for several years and is extremely undesireable. User reviews are almost all negative citing poor repair, dirty rooms and lack of service.

I contacted Hotwire and was told that this hotel was in the map area even though it is miles from Westgate. Westgate is not even within the Toledo city limits. I also questioned th star rating and was told it had been reviewed this past May and the stars were appropriate. I don't know who reviews the Hotwire hotels but if the two and a half stars given to this hotel are any indication of their standards i would certainly ignore this. I guess it is 'let the buyer beware', but i will never book with hotwire again.

Because of the location of the condition of this hotel we will probably not use the booked rooms. There is a $9.00 parking fee associated with the stay making this not such a great deal. We are 'out' $200.+ We feel the internet location citing Westgate is very misleading and should be eliminated from the description.

Booked and paid for the reservation on the special website (entertainment.com), used to get a $30 rebate. Filed the rebate form upon completion of the trip. They say didn't meet all of the terms of the rebate in an E-mail. I sent a note to their customer service, and they said I had to write a letter to their corporate office, as they couldn't help me. I have since written two letters, with no response! The trip took place in June, and the rebate form said they would rebate the money back within 6-8 weeks!

I booked my hotel on Hotwire.com. I requested a three star hotel, the highest star quality they had, and a certain location. When are reservation came up it was for a Holiday Inn in a area that I did NOT request. Holiday Inn to me is not a three star hotel. Our room was a nightmare. Two full beds instead of a king that we booked. The room smelled of mold, and smoke. The carpet was not stretched and no towels in bathroom. We complained and were moved to another room. We called and asked for extra pillows which we NEVER received. When I contacted Hotwire there was no remorse or no offer to make it right.

With Hotwire you don't know what you get until you book or in our case get to hotel. I searched for a hotel for a trip to Universal Studios California. I searched Hollywood then chose Burbank/Universal City as my choice knowing Universal City is what the area directly around the theme park is called. I got my confirmation email it described the hotel as the Hilton Burbank/Convention center. I called Hotwire they said that the area was so close that it would be at Universal Studios. We arrive at Midnight and saw the Hilton from the interstate at Universal Studios finding we were at the wrong Hilton (our fault we just followed the Hilton sign knowing we were booked at the Hilton Burbank/Universal City)

We find we are 5 miles away at a different Hilton that acknowledged they would NOT be considered Universal City furthermore a supervisor named Judy would not tell us who we could talk with to help us and 4 times said she could help us and continually used a device to beep into the phone when we asked what the noise was she would stop then when we started talking again the beeping would start, finally when we asked Judy if she was going to help us she hung up on us.

It was not disclosed that I would not have a choice in the time the flights were leaving. I booked 1500.00 worth of tickets and it only saidyour flight times will be given to you after purchase. To me I thought that meant that I would be given options after I had given them my credit card. I have purchased tickets online alot before and I have never not been given an option as to when I wanted to fly.

I booked a flight through Hotwire and the website failed to add the second passenger. I called into the Customer Care center to have the second customer manually added. After much pleading they agreed to add my companion (they make an additional $600 because of it). Unbenouced to me, they incorrectly entered his first name. When I noticed this error (3 weeks before the departure date) I requested that they make the appropriate correction to the passengers first name. The adamantly refused.

I paid $1200 US for this trip, and my companion will not be allowed to board the flight due to the error in the ticketing information. I am not looking for an itinerary change, just a correction in the passengers first name. I am appalled at this companies treatment of it's customers especially when dealing with such large transaction amounts!!

I was checking prices as I always do, and suddenly they charge me for airlines tickets, when I just need some more info, about the airlines schedules. I called them, and they claimed I press the agreement buy now tickets.And quite frankly it's a set up on the worse case.

As a result, I haven't slept for nights now, because They told me,they can careless if I'm going to travel or not...But I have to pay for the tickets($234,00),which mistakenly they claimed I purchased.