Holiday Inn

I had to cancel a reservation to this hotel because of a family emergency. The policy stated a 30-day cancellation time-frame; but when I called about my emergency, it was 5 days after deadline. There was still 25 days before my reservation date! I called the hotel and spoke to the president. I pleaded with him to compromise and only penalize me for one night, but instead he was very rude and refused. He stuck me with a $2,800 bill knowing I could not make the trip. It's the worst experience I've ever had dealing with a hotel and staff. They had no compassion for my emergency or my plight to compromise with partial penalty.

On the evening of 3/22/12, I ordered a burger without cheese well done as I informed the barmaid/server and waited forty minutes but still I was never served the burger. I then questioned the barmaid of when my burger would be ready and then she said the cook accidentally put cheese on the burger, as I know the server should be writing down no cheese on the slip as I'm ordering the food. A second burger was served me ten minutes later and was cooked medium rare instead of well done.

I told the Seaside Lounge manager I should pay for undercooked food and was offered no rectification of the misconduct on behalf of both the server and the cook. I requested speaking to the main hotel manager who also denied me rectification of a coupon or nonpayment of a dinner/lunch or a complimentary free appetizer. Instead, the main hotel manager threatened to call security on me over complaining about a potential health hazard being served undercooked ground beef that is potentially contaminated with ecoli bacteria food poisoning. Also, the server still to this day owes me another draft beer as I paid her for two beers and she'd only served me one and I never was served the second already being paid for.

Cleanliness and function - The bed was slept in and the sheets were not changed. The ice maker across the hall did not work. The television remote did not work. The consequences? We will avoid Holiday Inns and we're inconvenienced tonight.

What are the rules governing refrigerators/microwaves in rooms? I feel after paying $1900.00 for a room and $210.00 for parking that I still have to pay for the above appliance. So why would I have to pay this price? Please contact me with a sensible answer.

I prepaid for my room prior to my arrival date of 8/31/11. I was asked for my credit card for a $50.00 incidental charge. I received my credit card statement and found that I had been charged $561.66 on top of the room fees that were prepaid. I have tried for several days to contact someone from the hotel, but with no results. My messages always go to voicemail.

I booked a room through Priceline and I got the ** room available in the hotel despite the fact that the hotel is empty. I booked a one-day rental through Priceline for Holiday Inn Resort in Galveston, Texas. When I arrived at the hotel, I asked for a room with an ocean view (as it was right near the ocean) and was told that all rooms have ocean view. I was then given room 205.

** room available in the hotel.

Then, I went to the front desk to ask for a switch to a better room. I was told that they did not have any rooms available right now (1:00 p.m.). I was told to wait until 4:00 p.m. before they could give me another room on the same second floor adjacent to room 205. So, if you book a room through Priceline and through the Internet, you will end up getting the worst room, which the hotel cannot rent? Hotel renters through the Internet, please beware.

I made a reservation to check-in on August 19 and to check-out on August 21 because I was visiting my child at Coffee Creek Correctional. I was told that breakfast buffet is included to the given price. However, I found out that this company advertises in state-owned correctional facilities (including Coffee Creek) for only $79.00 a night. I was quoted $131.00 per night. When I went to another Holiday Inn hotel, they charged me for breakfast buffet. Is it legal to advertise on state property and not give the rate? The hotel staff were rude, my room was like the size of a postage stamp and I also found molds in the tub. I will never go back to a Holiday Inn hotel.

I reserved a room for 2 nights, on the internet, on 6/21 for 8/17 & 8/18. I was charged $133.99 plus taxes per night under AAA discount.

I tried to cancel the room on 8/15 at 7:50 AM and was told I could only cancel 8/18, but to call the front desk manager and see if they would cancel. I did so and they said no. They said they could change to another date, but I won't be going up to Chico.

I was going to take my granddaughter up to Chico State to start school, but our plans changed. I feel that 48 hours+ is sufficient notice and I should not be charged. This is not a special rate and I could walk-in, or call direct to get this rate.

I won't book with The Holiday Inn again!

I spoke with your employees, Jen and Alex, regarding a reservation I had on the 6th of August. I was unable to stay at the hotel on that date because of a flight cancellation in Ft. Lauderdale at 2am and I called the hotel to tell them I wouldn't be staying the following day because they removed me from my trip that day.

According to your manager at the front desk, because I had two "no-shows" they would not refund the charge. When I asked Alex to talk to the general manager, he explained that he was the manager and that I had to be charged. That to me means that he's either lying about asking you or you were there and wouldn't take the call when I requested to speak with the GM.

your records to see that I am accurate and truthful. This last time, I called at 2:11am and explained I wouldn't need the hotel the following day. I also could have sworn that it was a female that I spoke to, but according to Alex, "that wasn't possible because I only have men working those hours." The reason for the cancellation is because I was removed from my trip because of FAA duty restrictions, which, I didn't explain to them.

When I called today and spoke with Jen, initially she told me that because I didn't cancel by 6pm I had to be charged anyway, then she transferred me to a voicemail box of someone in sales and marketing. I then hung up and called back and spoke with Alex. He didn't mention anything about what Jen said, instead told me that because I've had two "no-shows" so I would be charged. Again, I have never had any no-shows.

When I told him that I was under the impression that we had a good relationship with your hotel and I've done what I was supposed to do, he then said that "we", flight attendants, do this all the time. That is so unprofessional, I couldn't believe that he said that to me.This whole situation is beyond me because there was a lack of communication and a lack of professionalism. I would hope that you will contact me to resolve this. I have contacted the corporate offices and they are also sending you a request to resolve this situation and for you to contact me. I am available today, Tuesday and Thursday until 4pm. Other than that, I am flying and won't be able to be in contact this week.

In the end, I feel that I did what I was supposed to, I stay in hotels frequently and we are required to cancel our rooms if we don't stay, why would this be any different? I know that 2am might not have been the ideal time to call, however it was out of my control and I hope that you would understand that, because you are coming from the same industry which is the travel and tourism. Things happen and sometimes we have to think outside the box and tweak some things in our life. I look forward to your call.

A large group of us had booked rooms at the Holiday Inn N. Denver Coliseum for a celebration. We were having a great time in the hotel's bar called "Teddy's." As it started to get late, a very bad crowd started to gather in the bar and we were obviously not welcome. The security guards assaulted one of our group members. By the end of the incident, he had two black eyes. Two of our group members went to jail for trespassing when we all clearly paid for rooms. Three were hauled off to Denver Detox. More than one of our group members were propositioned by prostitutes that very openly were working inside the bar.

I got the impression that drugs were readily available if you wanted them. This is supposed to be a family establishment. We always stayed at this location for Bronco games, Stock Show or any time we were in Denver. I will never go back. I was personally scared for my safety just walking to my car that night. I had women yelling obscenities at me, men honking and whistling at me and my friends. This is not what a holiday should represent. I was highly disappointed and disturbed. The Denver police, Teddy's bar and Holiday Inn should all be ashamed.

I went to visit the hotel on December 19 to see exactly what type of rooms they offered for my son's 8th birthday party. The hotel lady showed me a 1bedroom townhouse suite that was beautiful and would accommodate my needs. She told me that if I was to pay and reserve the room right then and there, I would save $30 for an advance purchase. My fiance agreed and swiped his credit card. The day of the party, December 29, yes 10 days later, they gave me a room in which I have never seen, nor agreed to purchase. It was not upstairs and downstairs, just one big room. All the front desk said to me was that the person who did the reservation must have put in the wrong codes. Needless to say, we ended up staying in and paying for something I didn't want. According to the manager, the townhouse suite was sold out 2 weeks prior! I am very appalled and if we didn't have invited guests show up, I would have taken my business elsewhere.

This is regarding Holiday Inn Reference Number ****. This is my third attempt to send this correspondence. I don't know if you are receiving it. Please call or send e-mail to confirm receipt. Thank you.

I stayed at the Holiday Inn, Peabody, Mass on August 23, 2010 to celebrate my first wedding anniversary. Having heard many bed bug horror stories recently, we called the hotel to ask if they were experiencing any problems. "Manny" from the front desk advised us that they were not. Feeling safe, we arrived at the hotel after a nice day in Salem and a nice dinner. When we arrived at our room, we saw a commercial grade "air blowing" machine on the floor. Since we also heard that smelling deodorizers and cleaners was a hotel attempted "cover up" for bed bugs, we called the front desk. "Manny" answered the phone and we asked what the machine was for. He advised us that he did not know.

I went to my primary physician who said the bites could be bed bugs but he could not positively confirm nor deny bed bugs. I immediately called an exterminator who used bed bug sniffing dogs. The exterminator came and confirmed our worst fear. We had bed bugs. We were advised by the exterminator that the total cost would be about $1500. We were then advised by the exterminator that all of the clothing in our 3 bedrooms needed to be removed and run through the dryer on high heat.

All of our other belongings in the rooms had to be moved as well (not to mention all open food in the kitchen). Since we were leaving for a family member's destination wedding in two days, this task was tremendous. Not having nearly enough time to run everything through the dryer, we were forced to put most of our clothing in garbage bags in the garage and basement.

I called the Holiday Inn, Peabody on Saturday, November 12, 2010. I spoke to the Hotel Manager (I believe his name was Ryan) who advised me that my complaint was being taken seriously and I would absolutely receive a call back from him by the close of business on Monday, November 14 after he spoke to his supervisor. I am still waiting for his call back.

After one week of no reply (Nov 22, 2010), I decided to call the Holiday Inn Corporate Headquarters which is the Intercontinental Hotels Group. I was forwarded to an individual who I was told, would "help" me. I described my situation and also advised them that at this point I now had to throw out my mattress, solid wood bed, and cancel what would have been our first family Thanksgiving in our new house. I was advised by the individual assisting me that an investigator would contact me within 48 hours but it was Thanksgiving week so I should be patient. I advised her that I understood. It must be a long holiday weekend because I am still waiting for their call back as well!

On December 2, 2010, I decided to call again as I figured I gave them sufficient time to respond. I advised the operator of my situation and also told her that their customer service is lacking. I advised her that I believed my situation was not being taken seriously and I wanted a call back from a supervisor. I was told that I would receive a call from a supervisor. Today is December 7, 2010 and I still have not received a call from anyone related to the Holiday Inn.

Upon arrival at the Holiday Inn Sunspree in Montego Bay Jamaica on November 12th 2010, we realized we might have made a big mistake on coming to this resort. But we figured we would give it a chance. First off, there is a huge communication issue with the front desk and all housekeepers as they have no clue what room is occupied or not. We went with another couple and the confusion started on the first few hours of our visit.

First, they told us that our friends' room was ready. Then when we went up to it, housekeeping was still working on the room. Then, we realized that our room was ready and theirs was not. We finally got settled and our friends' room had issues with the air conditioning. So, they called the front desk only to have a maintenance person show up to repair the safe. The safe was not the issue. After several phone calls, the maintenance person showed up but couldn't repair so they installed a new one. Then, when the power kept going out, the AC didn't work properly for the remainder of the stay.

1st issue, 2nd issue, is that the Italian rest? They ran out of eggplant parm. And the waiter had to run out and ask if we could have Italian dressing on our salad. Isn't that an Italian food? They also ran out of tomatoes. You were not allowed to take any food back to your room. Thank God as the food wasn't worth hoarding back to snack on later in your room. You were not allowed to have orange juice, only during breakfast. What is this? The nightly entertainment was a disgrace. Thank God our friends took UNO with us to occupy our time at night. We went to use the Hobie Cat and got an awesome 10 minute ride.

The resort had more power outages than I care to remind you of. We ate by candle light one night and not by choice. It's pretty sad when the entire hotel needs candles to use to walk around with. Then, if that wasn't enough, this power outage issue kept happening for the duration of our stay. The only decent meal of the buffet was the last day of our vacation at lunch time when we were leaving for the airport. Last but not least, why were the pools only 3.5 feet deep? We couldn't even swim in the pools. What a huge disappointment this was!

The beach also was a huge disappointment to us as well. The ocean in front of the resort was so unclean and filled with debris. It made it almost impossible to swim or snorkel. Hot water was another issue. We never had hot water. We had cold to lukewarm all the time. I just can't believe that I gave up 6 days at the RIU for a disgusting visit to the Holiday Inn Sunspree. We ran into so many other vacationers that this was their first time in Jamaica and they said they would never return.

We assured them that this is not the true Jamaica and please return to another resort. We have been to Jamaica 8 times and never once did we want our vacation to end. We could not wait to take the bus back to the airport to fly home. What do you plan on doing about our issue? I feel like we spent $1500.00 for an absolutely disgusting stay at the Holiday Inn Sunspree. Don't get me wrong, I am not by any means looking for compensation as I would never, ever return to your so called 3 star resort. I am only briefing you and your staff so that you can correct these inexcusable issues for the next poor vacationers. Thank you in advance for your time and I certainly look forward to hearing from you real soon.

Several months back we were attending an event with the American Bar Association when on the third day we returned to find our door wedged open. The front desk was instantly contacted and we were escorted by a hotel employee to the door. The door was opened but no one was there. We did find instead a new iPad was missing along with the charger which was unplugged from the wall. The hotel was apologetic for the situation and the door which had electronic locks was read and decoded.

The hotel staff informed us that according to the door the only person to have entered the room after we left was housekeeping. Now at that time I was informed that the hotel had a good record and their insurance would surely take care of this incident. A police report was filed and the investigation did not turn up any leads; but the officer said the only way the door could have been held in such a manner was from the inside. Remember, the lock showed housekeeping as last entry. Days turn into weeks and finally the notice came. The hotel said they would not take any responsibility for this and would pay nothing. Meaning, your goods are not safe in a hotel that you stay as they feel they are protected by the Innkeeper law. Even though the California Statue says they are only responsible for a certain amount unless there is fault of the hotel.

I called for five weeks! Not everyday, sometimes just once or twice a week, on a Monday and Friday. Each time I was polite, despite my aggravation. I made sure to be polite because this was the only place on the beach that was not booked for the day we wanted our wedding that could hold the amount of people we wanted to invite. So, I did not want to get nasty with the woman because I was hoping to work with her on my event! Well, after the fifth week, I called a friend who knew some higher-ups there and asked if she still worked there, maybe I was leaving messages for an empty position.

He got back to me and said yes, she did. That information made me even more annoyed. So I called the assistant general manager and told him my problem. He said he would follow up that afternoon or next day morning. I never heard from him. Two days after that, I called again, this time asking to speak with a general manager. The nice front desk lady, who knew me by voice by this time, told me that the manager was in meetings but told me the event coordinator was at her desk if I wanted to speak to her.

Although I felt she should swallow her pride by now and call me, in the end I could care less. All I cared about was booking my wedding. This lady could think whatever she wanted of me. So I was transferred to her. She immediately knew who I was and was very rude! I started out introducing myself and saying, "I was interested in having my wedding re—" And before I could say "reception," she interrupted me and said, "We don't have weddings here, only receptions!" Very nasty!

So I responded calmly, "Yes, and if you would have let me finish I would have gone on to say wedding reception." Then she told me that the room I wanted did not host events. Although I was just there a month ago at a convention in the room! Needless to say I ended up getting off the phone with her abruptly. Yes, I hung up on her because I wasn't going to be talked to like that. And then the assistant general manager, who never followed up with me or did his job in any way, called me and said I was beginning to cause problems there and the Holiday Inn no longer wants me to even have my wedding reception there.

I flipped out! How could I, who has been calling patiently for five weeks, now be the villain? I called corporate and they put in a request for the owners of that Holiday Inn to call me within 24 hours. It's been 4 days and still no word! I called back and the corporate number told me that they have no control whether or not the owners company calls me back. However, they let me know that the people I had the problem with already called in to downplay the incident and of course make me out to be the villain.

When I just called patiently for five weeks and then was told no and we don't want you here. I think it was because I am half Jewish and half Native American. Any good lawyers out there want to take my case? I waited 5 weeks to book a very popular date for my reception and now I have to start all over and settle for what is not booked already.

I made my online reservation the week prior to my stay. I booked it at a rate of $129 for 5 nights. When I arrived, I noticed that it had been extracted for payment the day of arrival, for the total amount, including taxes for $754.65. This did surprise me but I had heard that this is often the case with certain hotels. As it turned out, my customer decided to not need our assistance after two days. As I did not need to stay in town, I decided to leave and check out.

Upon check out, I was told that no reimbursement for the remaining three days would occur, as I had checked a box with small writing indicating that no refund would be allowed. This situation was further compounded by the fact that my counterpart did the same and he too would receive no reimbursement and did not realize that this was how Holiday Inn has chosen to conduct business. Buyer beware! I have told my company to announce this to all that travel and we will no longer be making reservations or staying with any Holiday Inn.

My 86-year-old father in a wheel chair stayed at your Alton, Illinois motel in the handicap room 135. Upon check in at 11:00 on 10-22, he found his toilet would not flush. Calling the front desk, first my father was told that the maintenance crew would be in the next morning to correct the toilet issues. Then after my father complained about waiting, the clerk asked if he could bring a plunger to un-stop his toilet. My father agreed this would help. The clerk showed up at the door of room 135, with rubber gloves on, holding a bucket with a plunger in it and held it out to my dad saying when you are done, put this plunger in the hallway and I will pick it up.

An 86-year-old man in a wheel chair had to spend the next 45 minutes plunging the toilet to get it to flush! He now has shoulder pain from having to unplug a toilet in a handicap room before he could use the toilet. Holiday Inn offered him $49.00 off his $120 bill for the trouble. This is the worst motel and customer service!

I checked into The Holiday Inn Hotel & Suite on Oct. 2, 2010 along with my granddaughter and two of her friends who resides in Charlotte, NC. We all turned in to rest around 10:30 p.m. only to be awaken around 3:30 p.m. from bed bug bites. The bugs were crawling all over the bed, and myself, my granddaughter and one of her friends were severely bitten. We contacted the front desk and had the attending manager come to our room to see for himself. I took several pictures of those horrifying creatures trying to escape.

We all ended up in the emergency room and are still seeking medical treatment for the itch. The hotel manager has refused to pay any of our medical expenses to date. I did contact the Health Department in Little River, SC and really hope that they condemn this particular hotel for health hazards. Please let this be an eye-opener to anyone planning a trip to Myrtle Beach or anywhere else in the country: "Be sure to check your mattresses before hopping into bed." I have to admit that the hotel seemed very clean but we must never judge a book by its cover.

I am a member of Holiday Inn Elite Club. I visited hotel Holiday Inn on the 9th of August 2010, along with my wife, 2 kids, sister-in-law and her daughter. My sister-in-law is American national. I went there for hi- tea, which I gave in honor of my sister-in-law, and this honor was ruined. We ate seekh kebabs there and they were rotten. Bad smell of rotten meat was emitting from them. We stopped eating and called their officials. Mr. Hamid and the chef said that the kebabs were okay. After some time, the smell became worst and they hid the kebabs from the table. They said their generators were not working that's why the meat became rotten. The manager didn't came there although we called him. We went to him. He refused to take our written complaint.

We wrote a complaint, Mr. Hamid signed it and said "keep this with you, I can't take it". That signed complaint is in my record. This is the condition of Holiday Inn in Pakistan. They are selling substandard food and making people ill.

I rented a room, got there and signed in and got my key to go to room We decided to go to my aunt's house first then to Foxwoods and then go back to hotel after. Left Foxwoods Casino at 2am. Went to room. Once we opened the door, there were two people asleep in our beds. We then closed the door and went to admin desk. Told the guy who was working there what happened and he said, "Oh, well these things happen." It didn't bother him at all he then gave up the right key to our room. Not only that but we parked our car in the back of the hotel and the back door wasn't even locked. We were able to walk in without our keys. So much for security. I can see how people are robbed in your hotel. I think you guys better wake up before someone sues you but good. I'll never stay there again nor will I ever recommend your hotel to anyone.

I made reservations for two nights via Priceline. $192.02 were charged to my account on June 29th, 2010. On July 4th, I checked into the hotel after viewing my room and location. I advised the front desk that I checked out due to quality of the hotel room and location. I was offered another room; however, the location also caused a problem because it was 10 miles away from where I intended to be. I was advised that I would be credited back for both nights and checked out with that expectation. When I checked my bill, I was only credited $96.01 for one night. At that time I called the front desk to advice that I did not get the credit because I was supposedly a "no-show".

However, I have proof of check-in on letterhead with the address and even an alternate account number that was added to the account for "incidentals" since I had made reservations otherwise. I contacted my credit card company and Priceline directly have made innumerable attempts to speak to managers, who then advised that we needed to speak to Jerry who seemed to evade every call. We have never had the opportunity to speak with him directly. I would like to fax or scan you the check in document that I received at from the front desk and have my other $96.01 credited back to my initial account.

Brown Mackie College of Hopkinsville, KY has a few classes at the Holiday Inn a few days a week. On the day of class, after all of the students commuted to Hopkinsville, the students were notified that class would be cancelled. The Holiday Inn did not give any notice to the students or faculty ahead of time and many drove an hour or two to get to class while others had already payed for day care services for the day for their children. If the school pays for the rooms, then while were they being rented out for other events?

Many students are on a very tight budget and gas money does not come easy. Students had to make-up the missed day the following week on a day that normally would be an off day. So once again students had to pay for gas and day care services. I am sure that others had to take off work and miss a days pay to make up for missed class.

I booked a room direct with the hotel and then canceled the same day as I found a better rate with Priceline that included breakfast. I noticed that I was charged by Priceline and the hotel. I called the hotel the day before my visit and Nina at the desk said she would speak with the manager and call me right back. She did not call. I arrived at the hotel the next day and Nina was at the desk. She stated that I could not cancel my reservation as it was an advanced purchase and was done at a big savings. I advised Nina I canceled the direct reservation as Priceline was cheaper. Nina did not honor the Priceline free breakfast then later threw one (was supposed to be two) breakfast coupons at me. I asked for a manager and the sales manager came out. She said she went home sick the previous day.

I said okay but Nina who promised to call back could have called and let me know that. The manager then got nasty and stated that Nina told me the previous day I could not cancel my reservation. I advised the manager that Nina told me nothing other then a manager would get back with me. The sales manager then rolls her eyes and walks away. I contacted the corporate office and am told that they have a new pricing policy and you cannot cancel advanced reservations as they are done at a deep discount. I was not advised at time of purchase.

Again, Priceline was cheaper and I called the hotel and could have gotten even cheaper rate had I just walked in that day without a reservation. So I was called a liar by the employees and treated with disrespect. I had been at this hotel three times in that month and had much better service prior which is why I was back. I was able to call a friend who was staying and give her the room I was forced to pay for. This is a sham and I believe I was taken advantage of by Holiday Inn. I am a priority club member and have always chosen Holiday Inn. But to be lied to and treated as garbage is unacceptable.

I booked a reservation with this hotel, less than a week before my arrival. The website informed me that a deposit would be charge for half the reservation. I called 48 hours in advance to cancel the reservation and was told that because it is a "special week" (i.e. race week), it's their policy to charge the whole amount for the room and will not refund any of the cost of the room. I was told by the front desk person that normally, I would have to call a week in advance to cancel the reservation which is ridiculous since I didn't book a week in advance.

They can easily book this room on this week. It's impossible to find hotel space on a race weekend. Their policy is deceptive and predatory. Why should they be able legally to double charge for a room?

My girlfriend and I stayed at the Holiday Inn because we thought it would be a safe place. We awoke the next morning to find that someone had come in the middle of the night and smashed my window out of my car, and stole a few things out of it. I would think a place with some class would have cameras in their parking lot. How are we supposed to feel safe leaving our vehicles parked out there?

I am also surprised that there are no security guards walking around the hotel grounds. I paid top dollar to stay here expecting a secure environment and more professionalism. I could have stayed at many different places, but I chose this inn. This caused me to miss a day's pay from work which I am not happy about, not to mention a new window. This will make me never want to stay at a Holiday Inn ever again.

The service was excellent and the rooms were perfectly clean, the beds were excellent, and we had quick delivery for food late at night and a nice breakfast. The only thing that I think that should be noted is that the owner, does not have any cameras on the premises, which is a feeding ground for criminals. The atmosphere there is very nice and seems like a very safe place, but, one can never be too cautious in today's world.

I had no problems. I did not want to go out to my car when I found this out. I did it reluctantly without any problems. But it was an uncomfortable moment. What about safety inside the hotel. I think this is not acceptable and holiday inn should do something about this.

I was a guest at the Holiday Inn, in Oxford, Alabama, from July 08-11, 2010. I was billed for two rooms. I notified the manager on July 16, 2010 of this error. She was very rude and disrespectful. She told me that my account would be adjusted. I hoped this conversation was recorded so you could have a better understanding of my concerns. The Management received F/0 very poor customer service, and the hotel on the 2nd and 3rd door spelled smoke, which was bad for my health.

After I booked my three-star upscale hotel in Atlanta, information was made available to me that the "Downtown" Holliday Inn charged $18.00 parking. There was no free breakfast bar and no fridge or microwave in rooms. You could rent them for $15.00 a day. It's very deceptive advertising. I will never use them again. Thanks.

We had to come here from Florida due to a surgery that my son had to have at the UNC. We needed three rooms so that some of the family could be here for him. First of all, the AC was so bad and it was so hot in all three rooms. I had two and my daughter-in-law and her family had one. We have been here so far for four days, and it is awful. There are ants in my room now, twice I had to complain that my grand-daughter has asthma. She doesn't do well in the heat; they switched the room once but it is the same as all rooms, hot!

We have always stayed at the Holiday Inns and never have we had such a bad stay. Sometimes, the keys work and sometimes they don't. What a real mess. We would stay longer because my son is still in real bad shape at the hospital but hopefully, we can find another hotel that can keep us cool and ant and bug free! We were just so stressed over the heat in the rooms. It's really a shame that we had to stay like this especially when we had to come for my son's surgery. It's just awful.

I am so ** that I didn't read about this! I made a reservation at Holiday Inn Bloomsbury Hotel for 11-17 Aug 2010. I didn't notice they put very small and light letter "Advance Purchase Entire Stay Nonrefundable". The total cost is 965.59 USD for 6 nights. They didn't allow me to cancel in advance one month. I believe Agoda is guilty of deceptive trade practices and false advertising. They should make it very big letters on their website about cancellation policy. I will file the complaint at Thailand Consumer Protection Department here in Thailand. Let's see how it works out.

This hotel was used as my stay for the National Convention of the IWLA with over 250 persons attending. The hotel windows were leaking rain water in and ceiling in parts of hotel were leaking as well. Flies (insects) were all over the hotel, including the dining area. They have a very slow diner staff in both revenues. I was very disappointed with the quality of total hotel (it looked like an old Red Roof Inn), not one that charged me $183.00 per night. I talked to other conventioneers during the week and they also had bad reviews of this hotel. It was very poorly maintained, front desk help were pleasant, but mostly every one else seemed to want to be somewhere else. I just would like you to be informed so it may be corrected.

My sister booked her entire family which consisted of eight rooms for the weekend of July 16 and 17. Occasion: to celebrate her husband's 80th birthday and at the same to get away for a day or two. She is fighting cancer. Upon our arrival, we discovered the rooms were not ready. Excuse: "We are short handed." Okay, we understood but my sister needed a room to rest. She stayed in the lobby for two hours, others waited longer. Check in time is 3:00. Check out time 12:00. One room wasn't ready until 7pm. The a/c units were not working. Rooms were hot. Repairs like drainage were never fixed. We are not picky people but this was really bad. I know nothing will be done about this but I want everyone to know we had a bad experience and in the future I will stick with Motel 8. I've had better service there.

We stayed there for the weekend of Friday, June 25 to Sunday June 27, 2010. The room was 90% filthy. It had the worst smell and the carpet was extremely dirty. During my stay, I was not given any towels. I asked several times, and each time, I was told that the towels were in the dryer. After listening to other's complaints on the 1st floor, we decided that this floor was the color people floor. I am a very dissatisfied customer. With this, I don't think I would recommend this hotel to anyone.

I stayed at the Holiday Inn in Marquette, Michigan from 6/1/10 through 6/5/10. I was with my bi-racial, 14-year old grandson, which may have contributed to our subsequent problems. (Most of the citizens in Marquette, and entire staff at the Holiday Inn in Marquette, are not black or part black.) When we checked in, I told the three people at the front desk (two young women and a young man) that I would be paying cash. My sister was with me at the time and made the same request, and they later billed her credit card anyway, but she chose not to complain. I was told paying cash was fine, I could pay the morning I checked out. I had made the reservation using a USAA Mastercard some months earlier. We had been driving cross country and I had been using my USAA card to secure some of our stays but in some cases was paying cash with no problems.

On June 3rd, the Holiday Inn staff (the same three as mentioned above) locked my grandson out of our room. I had tried knocking on our door because my key card was suddenly not working and I thought he'd put the chain on the door. I got no response so I was getting angry at him because I thought he was deliberately not letting me in. I finally called him on his cell phone, and he told me he had been wandering around the hotel looking for me because they had locked him out of our room, telling him, "There's a problem with your grandmother's credit card." He had been looking for me on the 3rd floor, where I'd been doing laundry, and I had missed him as I went upstairs to our 5th floor room.

I then went downstairs to speak to the three people at the desk to find out what the problem was. I was told my credit card would not cover the full amount of my stay and that is why we had been locked out of our room. I explained again that I was intending to pay cash and had told by them that I could pay the morning we checked out. They told me that since my card would not cover the full amount (4 full nights), I had to give them cash up front right away. I question why they choose to check my credit card before the 5th when I checked out. Furthermore, they never bothered to ask before locking us out of our room, whether I could pay my bill or not; for instance using my debit card or another credit card both of which I had with me. I immediately gave them $300 in cash and told them I would pay the rest when I checked out on the 5th of June.

By the time I got back upstairs to explain to my grandson what had happened, I was furious. Angry as I was, I never screamed or shouted or confronted them in front of other staff or patrons. But, when I went back downstairs, I told the three of them they had handled the situation poorly. I told them that first, it had been illegal to divulge my credit information to my minor grandson. Doing so got him extremely upset and lead him to believe I couldn't pay, and that we were getting kicked out of our room. Secondly, we were illegally locked out of the room before the front desk staff had determined whether if I could pay or not. My grandson and I were locked out on the assumption that I couldn't pay my bill, and they had humiliated both me and my grandson by treating us like criminals. I told them that had they followed the simple, basic, and correct procedure instead of treating us badly, this issue would have been resolved on the spot.

I should also mention that two of my other siblings and two other friends were staying in the same hotel, at the time, so it was obvious we were part of a group. Since this incident happened two full days before we were due to check out, my family and friends have asked me if I thought we had been "profiled" by the staff because my grandson is of color and that they consequently made the assumption that I must not be able to pay my bill. The final insult was when these same three billed my credit card for the balance of my stay anyway! After causing all that drama and causing so many problems about my credit card and locked us out because of it, they billed my credit card anyway!

When I went downstairs to complain and have the charge reversed, the third interaction with them about this bill, the man who'd been there all three times finally said, "I'm sorry. This has been a fiasco." That was the first time any of them had bothered to apologize for handling the situation so badly. That was the third time I had to go to the desk about the bill and I told them they had all handled the situation badly, and that they had broken the law. In these encounters, I never once lost my temper or yelled at any of them. One of the young women at the counter said, "We only locked your door so we could talk to you." I told her that was not a good response because locking us out without being able to first, prove I could not pay the bill was illegal. She then said quite snidely, "Then call the manager." I told her she could be sure I would and that it wouldn't end there. The next time I am in Marquette, I will not go to the Holiday Inn. I found out there are many other places to choose and they probably cost less too.

I arrived on June 26 at 2200, and the clerk, Amber **, was the angel in the night for us. We missed our flight to VA by 5 minutes because of our flight waiting on the runway. The airlines sent us to a flea bag hotel, where my son was afraid to take his shoes off while in the bed. We left and arrived at the aforementioned Holiday Inn Express at 2200. The clerk was so friendly and gave us the complimentary sundry items. She made us aware of another place that was nearby, Wal-Mart, to purchase other necessities.

We had no luggage. We were hungry, tired, and frustrated, and then on top of all things, the soda machines were both broke and ate our money. The only thing that was lost was $5.00 in change from the soda machines nearest the ice machine on the main floor. Overall, our stay was wonderful!

I had a three-day holiday in Amsterdam staying at Holiday Inn via a British Airways hotel package deal. I used my debit card for a hotel guarantee, which is perfectly normal. At our final day checking out, they told us we needed to pay for the hotel bill. At the end of the day because it was 4:30 in the morning and we needed to catch our flight, we used my wife's credit card to pay the bill and we would take this up with British Airways. All is fine. We got our bill refunded.

However, a month passed, my debit card was used online to purchase goods in America for approximately 580 UK pounds. This went through. So I called the bank and they told me they stopped another online transaction for 187 UK pounds for Toys R Us in America. When I had spoken to the bank's fraud dept, we went through all transactions or any use of the debit card regardless if the transaction did not take place and we found that Holiday Inn had checked on a payment of 0.0136 pence on the day of arrival and the next day 387 UK pounds. This is not normal as the maximum a company would have tried to check the card is valid is 5 UK pounds. The crux of this story is don't use your debit card. Always use a credit card as it is easier to claim back should any purchases is in question.

We had a reservation to stay at The Holiday Inn Express in Pasadena, checking in May 22nd and leaving May 23rd. The evening of the 21st (at approx 9pm), our Jack Russell Terrier broke his leg. I called Holiday Inn Express to cancel our reservation and request a refund and was told to call back in the morning and speak to Annee. I called and Annee was not in. I called back after lunch and spoke with her. She said she would have to check and came back and said there would be no refund as we didn't cancel within the 24 hour cancellation time. I said there are extenuating circumstances that I am sure Holiday Inn Express would be understanding of and that we could supply all Vet Care documentation. She said no. The next day, I called and spoke with Sara at Guest Relations who noted the complaint, gave me a case # and said the hotel would call me within 24 hours. To date, I have had no call, no attempt to resolve this. We expect a full refund from the hotel at this point. Due to a circumstance out of our hands, we are paying for a hotel room that we did not use.

I left my laptop in my room. I informed them to ship it to my hole in New York and gave them credit card info for the cost. Laptop arrived cracked as they shipped it in a manila envelope. They told me after I complained that the laptop was found in between the box spring and mattress. After months of phone calls I gave up. Holiday Inn basically will just keep passing you from one person to the nest in the hope you relent. I'm extremely disappointed in their response/explanations. I will never stay in a Holiday Inn ever again. I travel with my 4 children to sports tournaments in the eastern US most of June and all of July. I will make it my mission to avoid Holiday Inns in the future and will advise all my team members/parents to do the same.

I was a customer at the Lunchbag on Main, which is the bar-restaurant that is operated by the Holiday Inn of Lynchburg, Virginia. I picked up the menu and ordered the 1/2 lb chicken sandwich (chicken pannini). I was very hungry because of circumstances. What was served was a sandwich with very thin sliced chicken strips less than the size of McDonald's French Fries and approximately weighing less than 1/5th of a pound (lb).

Based on my complaint at the spot, Chris was so shocked and jumped in to the kitchen to address my concern because I have shown him everything. He came back and tried to hold, trash and/or seize my receipt after I paid the charge. But I took it anyway and left the hotel very angry. I do believe that there was discriminatory act and too much disrespect by creed. I took my receipt because it is my property. My second witness, Tonya, was wearing her uniform properly. Chris was in a casual orange t-shirt. I believed and I paid.

I stayed at the Holiday Inn Hotel in February. It was the worst experience. The driver was never on time to work in the morning so I had to pay for a cab. I ended up extending my stay there because I had 5 bags and did not want to deal with changing hotels plus all hotels were booked in the area. I went to the front desk to extend my stay and the night clerk was making very inappropriate comments to me and invited himself up to my room and suggested I call maintenance and say there was an issue with my room so he could have an hour with me. I was very uncomfortable and didn't know what to do so I kept telling him how exhausted I was to expedite the process.

When he finally finished the transaction he said, "I can make a key, I will see you in a few." I immediately went upstairs and called down to speak to a manager and the other gentleman who answered the phone said there was no one in charge. I explained to him I did not feel safe and he said I can leave a message for a manager to call me the next day. I insisted he call a manager at home to deal with this. This took so long I called the police to make a report on my cell. While I was doing that, the general manager Trish finally called me on the hotel phone so I had her wait while I finished with the police.

Trish told me this guy was sent home and I explained to Trish that I was leaving to stay with my friend who is a police officer that next night and I was concerned about my safety coming back on Saturday. She assured me he would be indefinitely suspended through the weekend at least while they investigate. She said she would call me first thing in the morning after she spoke to human resources. She never called me and this employee was back on Sunday. There is no way an investigation can be done that quick if it is done thoroughly in such a serious matter. It has been a mess ever since the whole company has not taken this seriously and has done nothing but place the blame on me.

Trish actually said that the police would not make a report because they have dealt with me in the past. I don't even live there, I live in California! How could the police have dealt with me in the past?! And besides my friend that I stayed with is a police officer and made sure a neutral party made the incident report. Clearly this is an unsafe place to stay. This guy is still working there and I am not the only one this has happened to. I have the information of the other female who was there with her husband if this goes to court. It is ridiculous how they handled this and completely negligent. If you are a woman, do not stay there! It's very unsafe!

Mira ** (who works in the Philippines for Holiday Inn) identified herself as the manager. She offered 2,000 points for a mistake that has been occurring for about 7 years. Over that time period, I advised Holiday Inn Priority Club of my new address on at least 3-4 occasions. When I stayed at their hotel chain, I would learn my address was still reflecting my old address and had not been changed after all.

They (front office staff) agreed to make the changes in their local computer and send Priority Club an e-mail so they could follow up. I witnessed them enter my info into their computer and then reassured me they were sending Priority Club an e-mail as I completed my paperwork. Also, I mentioned they needed to make sure my earned points were being credited to my Priority Club Rewards, and not to American Airlines. I was always told everything would be taken care of and not to worry.

Tonight, I learned nothing had been changed or updated. Once again, they gave another apology. Mira apologized on behalf of Holiday Inn but advised there was nothing else she could do on our behalf for any lost Priority Club points. When asked for the corporate address, telephone, and fax number, she refused to provide. She advised she is only able to give the customer service address in Utah and didn't have a phone or fax number.

The following information is being shared at the time of the incident and the following complaint was emailed to the Holiday Inn customer relations this evening (email response said it may take 8-10 business days to respond).

My 84-yr old mother and I traveled from S. FL and stayed at the Fayetteville Holiday Inn. Requested first floor, non-smoking and received room number1023. Upon entering room, we noticed a faint odor of stale cigarette smoke lingering in the room. After traveling many miles my handicapped mother did not have the energy/strength to contemplate another room. So we settled in. After my shower the dampness from the bathroom caused the stale cigarette smoke to become very intense and strong.

I immediately spoke with the manager on duty, Mitchell M., who followed me back to my room and witnessed the odor. He said he smells the smoke and also said that the three surrounding rooms are smoking rooms and the smoke can seep into our room. We walked back to the front desk where he offered to compensate us with free breakfast. I was shocked. I informed him that we paid $100 to relax for the night and we are not getting what we paid for; he then spoke with the night general manager Annette C who offered a $10 discount which I consider an insult.

A decent compensation of 25% to 50% should have been appropriate. For us to endure the poor quality of a room is robbery. Please understand our circumstances: first, we do not smoke; second, my mother is handicapped and did not have the capacity to move to another room; and third, every 6-months we travel to/from VA/FL and we are loyal to Holiday Inn (almost always staying at the Express hotels) and have never experienced such poor service and quality of a room. This is not a ploy to gain a free night (the manager witnessed the cigarette smell) but a request now to be totally compensated. The cigarette odor is making us sick and our sinuses are clogged, and of course I am sure we will be smelling cigarette smoke on our clothes tomorrow morning as we drive back to Virginia.

I had a three day booking at the Holiday Inn Rome East and I was about to check in when my bag was stolen from the reception desk. Giorgia ** was the employee on duty. The bag contained the passports of my wife and I, my computer, iPod, my mobile phone, three noise cancelling headphones, Ray Ban glasses, my reading glasses and money. The staff told me that they did not have any security in the hotel, refused to look for my bag or help me.

The manager Federica ** and employee on duty Giorgia ** were rude and unprofessional and unhelpful. The standard response was to report the incident to the police. The next day, my wife's bag was stolen from the restaurant where we were having breakfast. This time we lost our credit cards, cash, a camera, mobile phone and other personal things.

It is surprising that a hotel such as the Holiday Inn would have no security personnel. It is almost an invitation to thieves who are in cahoots with the hotel and probably well aware that they can proceed with impunity. The hotel manager informed me that they had a security camera which could only be checked by the police. How could any hotel especially in Rome which is notorious for crime function without a security department.The hotel proudly displays a plaque on the wall for its excellence in customer service and certainly does not deserve it. The hotel has absolved all responsibility and there has been no compensation for our loss.

My daughter and I turned in our rental car the evening before flying home, because there was a terrible snow storm and we did not want to chance drive in the early morning hours. We had reserved a room at Holiday Inn Express located 1 mile from the airport, because they had a shuttle. We were directed to call after the car was turned in, and their shuttle would pick us up within 10 minutes. We called. 15 minutes later, no shuttle.

We called again, assured the shuttle would be there in a second. 15 minutes later, we called again. The manager said he would try to locate the driver. 35 minutes after we called, the shuttle arrived. The driver pulled up and sat there while we attempted to open the ice covered double doors on the van and struggled to lift our bags 3-1/2 feet up and into the van. I could not get my suitcase up that high. I told the driver he needed to get out and help me, which he did.

The van reeked with cigarette smoke. I asked the driver where he had been, and he said he was coming to pick us up, a 1-mile trip. We asked if smoking was allowed in the van, he said no. We said smoke smell was very strong. He said it was just lingering in his clothes from when he had smoked earlier. Our clothes reeked with smoke when we went to our room.

When we arrived at the hotel, a trip that took 7 minutes, and that is in snow and ice, he asked if we needed any help getting out. I said yes and that I believe that it's a part of his job description. We entered the hotel where the driver went behind the desk and proceeded to check us in. He was later joined by the supervisor in charge. Both were boys, much too young to handle the responsibilities of managing and protecting the safety of a hotel filled with people.

We met 3 other people who complained about the shuttle. 2 had waited equally as long as we had, and 1 finally took a taxi, because the driver never showed up. What a rinky-dink way to run a business. I would be horrified if my employees behaved so rudely and unconcerned to my customers. Holiday Inn is off my travel list forever. Cheaply run and managed.

My family and I arrived at the Hotel on Wednesday, November 25, 2009 for a two night stay. Once checked in we left the hotel to go and meet with our daughter, where we remained until near midnight. We returned to the hotel and when I entered the bathroom I discovered bugs in on the floor and walls and there seemed to be mole on the ceiling.

Upon our arrival back to the room, again around midnight we immediately noticed that the room had not been cleaned. The beds were unmade and untouched. Towels were still on the floor, we had not clean towels, garbage was still in the trash can; in short housekeeping didn't clean the room earlier in the day.
I contacted the front desk and was advised that there was no one present from maintenance and she only had two or three face towels that she could give to me, to use for the night. I inquired about a change of room and was advised that there were no rooms available for use.

I asked to speak with a manager and was advised that because it was a Holiday the manager was not at the hotel and the desk worker further advised that she could not come to inspect anything because she was the only person working the shift.

At that point I became a bit irate and demanded that I speak with a manager. The desk worker then asked me, "What do you want me to do; I don't have anyway to help you?" I then told her that she had better contact someone because I have spent my money this garbage dump and I want relief. At that point she said that she would contact a manager and get back with me. After waiting approximately 20 minutes my wife phoned the desk where we were advised that a manager was sending someone from maintenance to relocate us to a different room. Another 40 minutes passed and my wife and son went down to the front desk where they were issued keys to a different room.

While they were away I photographed the room, the bugs in the bathroom and the mold on the ceiling and will post them to YouTube in an attempt to share a very unpleasant experience at the most filthy hotel I have ever had the misfortune of spending the night in.

I would have thought that they would have at least suspended the cost of night stay, but there was no offer.

When I arrived at the front desk to check-out and gave my name I was greeted with, "oh, you're the one!" I once again asked to speak with the manager but I was informed that he was on site; however he was NOT available because he was in a meeting. I asked for the manager's name and was informed that his name was Ronny, General Manager. I than paid for my stay and we departed the hotel because I too angry and afraid that if I remained there any longer they would have arrested me.

I would hate to yell racism but I can't see these people treating very many people the way my family and me were treated because there would be no way for them to remain in business.

My original room number was 296 and we were moved to room 262; where the accommodations were less and the beds were smaller.

Please be advised that I will share this story with my entire email group and as many talk shows as will respond to my writings because I would hate to have anyone else fall pray to the irresponsibleness of this hotel.

I was never offered any type of evaluation sheet or remedy for my situation and seemed to have been shunned because I voiced a complaint.

I have made reservations dozens of times using their online reservation system. The system uses a credit card to charge in the event that I do not show up for check in. This most recent occasion I needed to make a change to my reservation to accommodate my stay, I changed the reservation and next thing I know today I'm being charged $457 2 WEEKS before I stay there. I have never been charged prior to a stay, and at some point I was changed into an advance purchase deal that I never agreed to.

I cancelled the reservation and they refused to return my money. The national call center told me to call the hotel, the hotel then told me I had to call the national line, who then told me I had to call the hotel. Either way I was unfairly charged and no one was willing to do anything to help me. The money isn't even used as a credit, they just basically took $457 from me. I could understand if I received a good or service from them, but I didn't.

I have stay at other Holiday inn without a problem but someone really needs to find out what going on at detroit downtown location. My car mats in my new car only 2month old are gone but I had valet, no one cared to help me with incident report so i checked out unhappy

He sent to us an assistant Simon who even did not apologised about

Holiday Inn East Taipei Taiwan 9 Sep 2009, from Sep 7 at 22:48 to Sep 8 23:06 sixteen email (reported) and more than 24 hours to book a room in spite of the priority club
the morning of 10 Sep

Sheila in the Executive Lounge stopped us from get inside for checking mail at the Internet point, and when we ask for a simple glass of water she answered " you are not supposed to stay here "

Holiday Inn golden mile Hong Kong 3 Oct 2009. we have been ignored since we step in the Executive Lounge till we checked out

The next morning Holiday Inn charged us with 87.18 dollar! No matter what I said, I had to pay. Also the international customer service did not do anything with our complaints. This is the tenth year in the USA, we never had an experience like this. We feel we are trapped and that does not feel good at all!

Can anybody tell me if there is any organization in the USA that can do something about the problem I encountered (for the wellbeing of future quests)? We never going to stay at any Holiday Inn hotel again until it is solved. This is the answer I received after I mailed the Holiday Inn my complaints.

"Thank you for contacting Guest Relations regarding your experience with the Holiday Inn Express Rawlins. We greatly appreciate you taking the time to bring this matter to our attention. I apologise for the problems you encountered with regard to being charged incorrectly. Your experience is definitely not representative of the usual high standards of service and quality our hotels pride themselves on.

I have forwarded your comments to the Management of this hotel who will be in touch within 48 hours. I know they share our vision of providing the best guest experience possible, and am confident they will take the necessary steps to continue to improve their services...."

And I did not hear anything anymore, so I mailed again and got the next answer. "Further to your recent email sent to Guest Relations regarding the Holiday Inn Express Rawlins. Please accept my apologies that you have not received a response from the hotel. We have received correspondence from the General Manager, Doreen C., stating that the telephone number called on the receipt was confirmed with you on check out of the hotel. Please allow me to advise that the telephone charges are displayed in the guest room so that guest is fully informed of the charges for this facility. Therefore if you wish to avail yourself of this facility you will incur this charge. We regret any misunderstanding, however, based upon the above we are unfortunately not able to meet with your request for remuneration.

Mr H., please rest assured that we value you as our customer and look forward to being of service to you in the future.

I mailed as answer: "First of all: I don't speak and write English well (I'm Dutch), so excuse for that. But I am very disappointed with your reaction below (unbelievable and unacceptable for me), because of: 1. I got the reaction only after reminding you about my mails and your promises about responding within a certain time (which you did not do). 2. Indeed the telephone number was confirmed with me on the check out. I did NOT agree with the charge: 87.14 dollar for 09:04 minutes for a phone call to Holland.

"3. The telephone charges (about 10 dollars pro minute to Holland) where NOT displayed on the hotel room. That is what mailed you already (see below: 'we saw no phone call information about prices in our room'). Can you tell me what the charges to Holland (Europe) where/are? 4. I still absolutely do NOT agree with the charge (bill) and I want a part of the paid money back. 5. What about you writing in the mail below: 'Your experience is definitely not representative of the usual high standards of service and quality our hotels pride themselves on'? Because off this line I expected to be paid a part of the bill back. I hope you will contact your manager / the direction about this."

And then I received the next mail. "Thank you for your most recent email regarding your telephone charges. Our Guest Relations Department has, once again, reviewed the situation. We feel that your concerns were fully addressed and that a sincere effort was made to resolve the situation. We understand that you are not satisfied with the telephone charges, however, the charge still stands. We truly hope to be able to welcome you back to rectify any negative perception you may have of our hotels.

No more Holiday Inn

We checked in on September 10, 2009, my wife, 4 year old and 1 year old daughters and myself. After checking in, found out that there was a warning about the water. Sure enough, the water was brown. We were told it would be fixed in the morning. We were in Manhattan all day on September 11. When we came back, my wife put the kids in the bath, but as the tub filled, we discovered the water was just as brown as the night before.

My wife went down to the front desk and the staff was less than willing to help. My wife wanted them to give us bottled water so that we could at the very least brush our teeth and wash out our baby's bottles. They told her to buy it herself. She returned to our room frustrated. The manager then called and offered to refund us the $2 for the bottle of water. However, there was a sign in the bathroom that clearly stated that we would not have to pay for any part of our trip that was not satisfactory. I took a video of the bath water and the toilet water. I even flushed the toilet in the video to show the brown water returning.

I took the video and the sign to the front desk and showed the staff. They said there was nothing they could do and it wasn't their fault.

I returned to the room and the manager called. He said that he wanted to refund us our entire stay. I thought that was too generous. I was correct. He continued, "we would like to refund you your entire stay, however, we ask you to vacate your room and leave the hotel". I explained that we had a 1 year old and a 4 year old and that would put an undue hardship on us. He told me that it was in the hotel's best interest since his employees told him that I was making a scene in the lobby in front of all the guests. There was only one other guest in the lobby when I showed the video. I asked the manager what he expected us to do and he hung up on me.

I returned to the front desk to ask why they accused me of making a scene. They said that I was showing the video to everyone in the lobby. I only showed the video to the two women employees on a 3" screen that you could only see if you were within 3 feet of the video. I asked where the manager was and that I wanted to speak to him face to face. They said that he was home and that I could not see him. I returned to our room, we packed up our luggage and our kids and went to JFK airport where we spent the night. The hotel did refund us our entire stay.

My wife did contact guest relations for Holiday Inn Express Corporate. They told us that if the manager accused us of making a scene, then we were making a scene and they stand by the manager in kicking us out. However, the manager made an accusation based on a false report by two employees. Spent the night with a 1 year old and a 4 year old at a noisy airport terminal. I felt totally betrayed by Holiday Inn.

My daughter stayed at the Holiday Inn Express in Schaumburg, Illinois, as she was in that area for her job. On Tuesday August 18, 2009, as she was returning to the hotel about 9pm, she was robbed at gun point! Her purse was stolen, which contained credit cards, debit card, cash, car keys, house keys, digital camera and assorted other items. The Schaumburg Police were quickly on the scene and a report was filed. At this point, none of her possessions have been recovered.

The police felt certain the thieves were experienced and chose that particular hotel BECAUSE THERE ARE NO SECRUITY CAMERAS! I spoke to one of the managers and the general manager about my concerns that these armed criminals KNEW there were no security cameras, thus, the Holiday Inn Express should be liable for the expenses incurred due to the theft.

Security cameras are installed for a reason; to discourage illegal activities and to protect the innocent. I'm convinced this armed robbery would NEVER have happened if security cameras were in place. I asked that they reimburse the cost for the locksmith and they said NO. Please review this complaint and respond as to whether or not we should move forward with a more aggressive strategy.

i had a reservation @ the hotel and in the meantime they changed the name and didn't e-mail anyone to let them know and there website shutdown.we were going for a family reuion and people who were late making there reservations went to other hotels because they thought it closed you should have @ least e-mailed us it's a curtiosy.

Was it race or poor customer service skills?

My family was excited about our trip to L.A,CA. and booked with the Holiday INN in Woodland Hills, CA.They had a 4.8 approval rating out 5. I also spent a lot of time visiting the hotel as a child. We stayed one night,but would have stayed four days if we were not uncomfortable with the way we were treated.

When we arrived and walked through the door the male clerk just stared at us as he continued to sit on a table or some structure. I stood at the desk and finally said we have a reservation.

He came to the desk and said,"Name" I gave my name and he went through the motions of having me sign and handed me the keys. He answered questions with yes, or no.

He was not pleasant and he did not pretend to welcome my family. His stare was blank, and the only emotion I felt was one of disdain.

I did not say anything to my son and sent him to help his dad bring in our belongings. When my husband came in he said our son told him that the clerk was rude. My husband said when he tried to get eye contact the guy turned away from him. When my son's quest came to pick him up the guy said nothing to him. When my older son came to visit us, same thing,the clerk said nothing to him.

I called the desk in the evening because my son desired to play with his Xbox, and the clerk said someone would come to my room in two hours. I call again in three hours and the same clerk said,"Oh the maintenance man did not show up. My husband thought why did he not call and tell us this info. The clerk said he would be there in the morning and send the maintenance man to our room.

The next morning my husband went down to the desk and learned no one was notified about sending a maintenance person to our room. You know why? The clerk did not leave info for anyone.

We questioned if the clerk was racist because usually when a black person hasn't done anything to hurt someone and that person acts with so much distain in tone and action;it is may be a race issue.

My husband spoke to the manager and she said she would look into the issue. I asked for the owners name and never got it. I believe the manager knows this person is rude and does not have skills at least with black folk to be at the front desk. I could even tell the the other workers may have been offended by this person.

I wanted the organization to know about our experience, especially if there is a chance that the Holiday Inn knows of problems with race.

If it was not our race that caused this person to treat us with disregard, and he has customer service issues; then I hope he can be helped, and improve a necessary skill if he is greeting quest.

I have an unemployed son who would love the opportunity to work. He has great people skills.

My family left the next day and moved to the Best Western a two star hotel. We were so thankful to receive great customer service. I cannot even express how happy we were to feel welcomed.

My debit card was charged twice for over $1,000 and should not have been charged at all !!! I paid cash upon check out & have the receipt to prove it.

I chose this hotel because of my earned Priority Club Rewards Nights. The confirmation printout stated the nights were free and when I checked in, they asked for my credit card but it would not be charged unless I ordered something extra while I was at the hotel. I checked my bank account the next day and was shocked to see a charge of $443.34 for my 2 nights stay that was supposed to be free. I contacted the management immediately and they said I would be refunded. That still has occurred 3 days later. This caused an overdraft on this particular card and made my weekend that was supposed to be relaxing, a very bad experience.

I received 10 coupons valued at 10 dollars each from Holiday Inn for a problem at one of their properties in 2007. I recently attempted to redeem them when I saw they expired on Dec. 31, 2008. So I called to see if I could still use them. I was told that it was too long past the expiration date and that I had sufficient time to use them. When I explained that I was unable to use because of a family accident that occurred in 2008, the customer service rep told me it wasn't an extenuating circumstance and it was too long past the expiration date. I asked to speak with someone higher up the chain and they finally called me back three days later to state the same thing to me again. No dice.

I take full responsibility for not seeing the tiny expiration on these coupons, which to me shouldn't even have a date on them. After all, it was their fault in the first place that I was issued them to use. The funny thing to me is that I wanted to use these for a stay in Baltimore that would have had me paying at least $40-$50 out of pocket minus the coupons. So Holiday Inn would still be making money on the deal. The hotel still refused even after I told them I would no longer stay at their properties. In these tough times, you would think hotels would be smarter not to lose a customer when there is so much competition. Oh well, so long, Holiday Inns. I won't be back.

I'm a Chief Engineer in Holiday Hotel in Frisco. I like to report safety violations and dangerous conditions in the hotel. There are no grounds on pumps, swimming pool open and broken electrical outlets in common areas. No certified technician taking care of the swimming pool. There is also a problem with boilers several months ago. One boiler exploded. There are falling parts of the roof and drains in the kitchen are not working.

I don't see any inspectors in the hotel! If they don't respond, I will call to OSHA and building department in Frisco. As Chief Engineer, I'm responsible for this situation and I don't like anybody, especially guests, get hurt. I was reporting about the situation to the general manager ** but he told me that I will be fired if I will not stop talking about problems. On the last days, he cut my hours to 16 hours a week. This is a 217-room hotel with swimming pool, hot tubs, conference rooms, restaurant and kitchen. It is impossible to run Holiday Inn with 2 maintenance working up to 28 hours per week! This hotel have many problems and before was 6 maintenance people when Lodgian Corporation was own hotel!

On or about 6/29/2009, I checked in to the Holiday Inn, 100 Nott Terrace, Schenectady, NY, 12308, to attend a NTT Training Class Industrial Electricity: Basics and Troubleshooting from 08:00 AM to 4:30 PM, from June 30 to July 02, 2009. I was given room 346 which was not a smoking room. I asked for a smoking room, and was then given room 142, a smoking room.

In the morning of 6/30/2009, I awoken on or about 06:15 AM, I fell asleep in the chair watching TV that night, and never made it to bed. I then walked over to the night stand, and turned on the light above the night stand. I sat on the bed, minutes passed by while watching the news, from the corner of my eyes. I then see a clear insect bug crawling on the edge of the left side of the sheets. I tried to pick up the insect with two fingers, but it dropped on the floor, and couldn't find it or determine what it was. I then took a shower. Before going to class, I went to the front desk, and told the clerk on or about 07:25 AM, that I had some kind of clear looking insect crawling on the sheets this morning, she replied "I will have someone look into the matter", documenting what was told to her.

At 4:40 PM, I went back to the front desk after the class was over, and ask if everything was okay with the room. Another clerk brought up the room number on the computer, and replied that the room had been sprayed, and clean sheets was put on the bed, everything has been taking care of, and its safe to return back to my room. Saying thank you, I left the front desk and return back to the room.

On or about 06:00 AM, on 7/01/2009, I awoken, turn on the TV, and turned on the night stand light, and behold, there was blood stains, and lines of blood trails, on the pillow, and spots of blood on the sheets, I immediately rush into the bathroom thinking I had a nose bleed, but there was no sign of blood coming out of my nose, but notice and could see large red welts on my face, neck, arms, legs, ankles, near my genital area, with blood spots on each one of them. I went back to the bed, and started looking over and over at the bed, but didn't see anything that could have did this. I took a shower, got dressed, by then it's on or about 07:40 AM, then I removed the top pillow and behold, there was a red looking insect lying between the two pillows. I got my cell phone and took pictures of it, the pillow case, and sheets, then I retrieved two clear plastic hotel cups and guided the insect into the 1st cup, and place the second cup inside of the 1st one.

I carried the insect to the front desk and showed the desk clerk. I said this is what bit me. She looked at my face, and said wow, and then at the insect, and said can I keep this it to show to the Hotel Manager (Bruce). I said I want to give it to him myself, then she replied, he will not be in until 12:30 PM or so. I said thanks and left the front desk with the insect still in the plastic cups. I went back to the room, and place the insect on the dresser, and then went on to class, with the embarrassment and humiliation, I was asked by class members what happened to me. I told them I was bitten by some type of bug(s), and the Hotel Manager won't be in until 12:30 PM.

After checking with the front desk several times after 12:30 PM, I finally caught him at the front desk on or about 1:30 PM. I gave the insect to him, and said what type of insect could have cause all these type of bites, and look what this has done to my face, and body. I told him of the itching, and burning feeling. He, the Hotel Manager, looked at the appearance of my face, neck, and arms and said could I keep it to give to our exterminator to see what type of insect this is, I told him yes. He said he would get back to me, he then told the front desk clerk to move me to another room in which I was then given room 145. After my class that afternoon, I went to CVS Pharmacy Drug Store, and brought over the counter Benadryl Allergy capsules and Hydrocortisone Cream for the allergic reaction from the bug saliva I was feeling. That night, I was so terrified to sleep in the bed, because of the itching, welts, pain, and inflammation of my skin from being bitten the night before, with over 75 or more insect bites I encounter from room 142. I slept in the chair in room 145 that night.

On or about on 7/02/2009, I repeatedly came back and asked for the Hotel Manager at the front desk through out the morning, and into the afternoon to see what was his findings of this insect. He was nowhere to be found. Front desk answered that he was in a meeting. On or about 2:35 PM, I saw him in the hallway, he acted like he had nothing to say to me, but I stopped him, then I asked him what was that, but before I could say bit me he walked to one side of the hallway, due to the passing by of hotel guests coming and going. He said the exterminator said it was a bed bug I gave him, exterminator found more and the room had to be fogged. Now, I'm really feeling nasty and dirty aside from the pain, itching and finding out that bed bugs was crawling all over my skin as I slept in a Holiday Inn bed. He then went on to say that he was bitten by bed bugs in Las Vegas before, like that was going to make my pain and suffering, physical pain and mental anguish, embarrassment and humiliation, physical scarring, emotional distress go away. Neither he nor any of the Holiday Inn workers said I'm sorry this happened to you.

On 7/02/2009, I called the 1-800-HOLIDAY on or about 7:14 PM and was transferred over to talk with Tom, a supervisor, with the Guest Relation Department. I told him what had happen, he then asked me for a good phone number where I could be contacted, I gave him a cell phone number, and a land line where I was staying until 7/25/2009. He then gave me case number ** as mentioned above, and said someone from the Schenectady Holiday Inn will be contacting me within 48 hours. As of July 7, 2009, no one has phoned me or apologized to me for what has happened to me.

I canceled my 4th of July outing with my family and friends because of my appearance, embarrassment and humiliation from the bed bugs' bites I encounter staying in room 142 at the Holiday Inn. I've thrown out my suitcase, and the clothes that were in the hotel room. I'm still having sleepless nights. I went to work on Monday, July 6, 2009 and got looks from everyone, what happened to you, and I told what had happened to me. I work around customers, and with co-workers, I couldn't take being there, and feeling like trash, and dirty because I gotten bitten by bed bugs.

I did seek medical attention because of the itching, burning, welts, and inflammation of the skin causing rashes. Was seen by a doctor at the hospital, and was given medication from the pharmacy; Permethrin Cream, Methylprednisolone 4mg tablets, and Hydroxyzine HCL 25mg tablets. These bites have caused me emotional distress and anxiety, physical pain and mental anguish. There will be signs of physical permanent scarring left on me for the rest of my life.

Also, the Holiday Inn Schenectady, should be held for negligence, recklessness, fraud, intentional infliction of emotional distress, front desk told me the room had been sprayed, and clean sheets was put on the bed, then telling me it was safe to return back to room 142 which turned out to be infested with bed bugs. They failed their duty to provide me as a guest with a habitable lodging and the means of keeping it pest free. The property and or rooms were uninhabitable and unsafe.

I would think the hotel guests should expect a clean, pest-free environment, and it's the hotels responsibility to train its employees to look for signs of bed bugs or any other parasites. It is also the hotel's responsibility to hire and make reasonable compensation to a professional pest control company to manage their pest control program before anyone gets bitten by bed bugs. Well, this Holiday Inn didn't make any of my stay satisfactory, or made it right. I didn't see any signs in the lobby, or in the room at the Holiday Inn Schenectady. Sleep here at your own risk. I will never again enter or stay in or at a Holiday Inn as long as I live. I will always have that fear to other Hotel or Motel in the future. I am seeking punitive and compensatory damages, physical pain and mental anguish, embarrassment and humiliation, physical scarring, emotional distress.

July 7, 2009, on this date, I called the Guest Relation Department again and talked with Brieann on or about 5:32 PM, she asked for my case number, and I read it off to her. I told her that no one has called me about what happened to me, and she ask me to hold on, and she would make the call to the Schenectady Holiday Inn, she got back to me, and said that Crystal is the manager and she will be calling me within 10 minutes. I asked her if she have the cell phone number, and she reply yes, I told her not to use the 518 number, please use the 321-403-6389 number. She then asked me to please hold, so she could call back the Schenectady Holiday Inn, to make sure the Hotel Manager Crystal use that number. She returned and said I've talked with Crystal again, and Crystal said she will be calling you in 10 minutes.

Well 35 minutes passed by, I then call the 1-800-621-0555 Guest Relation Department again, and got John at 6:10 PM, giving him my case number, I told him how I was being treated, and no one had called me within the 48 hours that I was told on July 02, 2009, and again today, with no phone call from the Schenectady Holiday Inn, he said he would forward this to the Executive Office, and I should hear something within 21 days. He asked for my address which I told him, and I said thank you, and ended the phone conversation. What is happening to me is totally wrong. I hope this has nothing to do with the color of my skin as to why I'm being push under the carpet.

I've not made any telephone calls to the New York State Health Department or the Center for Disease Control and Prevention CDC, which I have a right to do. I have not written any reviews with the Trip Advisory for reviews, which I have a right to do. I've stayed in Hotel/Motel across the United States, and overseas and never encounter anything like this in my entire life.

When we went up to the rooms, my friend's card keys were not activated and since he had his bags and wanted to leave them, I switched room keys with him and let him have my room (204). I went back to the front desk to get the card keys to room 210 activated. My friend came back downstairs and we left.

I had a change of heart and decided I was not going to stay in Tyler, and that I was going to cancel my reservation. I called on my way back to hotel and spoke with Greg (night manager) about 5:20pm. I advised him that I would be cancelling the reservation for my room and that I was on my way back to bring the keys to room 210.

I made it back to the hotel and learned from Casey that Greg had cancelled both rooms 204 and 210. I advised that my friend was staying in 204 and that they needed to keep his room. She assured me that they still had his card information and that it was okay but that he would need to stop back by the frontdesk to get his keys re-activated. I was assured by Greg and Casey that my room was cancelled.

I looked at my checking account today and see a charge for $135.09 from Holiday Inn. I called the hotel and spoke with Jasmine and was informed that the money will be held for 7-14 days. She said it should have been explained to me. I advised her that it was not explained, that even though I cancelled by the required time of 6pm that my card would still be charged for the room plus a $30 incidentals fee. I could not speak with any manager regarding this matter because they are all supposedly in meetings and so is the accounting department.

Greg will not return to work until 6/23/09. Basically, I've been charged for a room that I did not even enter and no one seems to be willing to help. The damage is that my account was charged $135.09 for a room that I did not stay in and cancelled by the required time of 6pm.

In the time period from 8-16-08 to 12-21-08, I stayed at the Holiday Inn in Elk City, Oklahoma for a total of 64 days. I was already a priority club member and I was signed up for "Stay two nights, Get one free." However, I never received my points which should be in the 90,000 range. I talked to eight people for a total of four hours and the result was they told me they gave the points to the wrong customer and he won't give them back. The customer claimed he already spent them. I don't think this is my problem or fault. My credit card was always good at a rate of over $100 per night. I used their restaurant nightly and they never complained about my money. However, when it comes to my points, they won't give them to me! Very disappointing and hard to believe. If I was a rich guy, I am sure a lawyer would take care of this no problem and then some. However, they are just blowing me off. Holiday Inn sure aren't the company they claim to be. Frustrating!

I reserved a room at Holiday Inn Express for our state bowling tournament and found that we could get a better deal at another motel chain. I have tried to cancel this bill twice and was told that it was going back into my credit card, but it has never happened. I have been getting phone calls stating that the interest is building.

While posing for bridesmaid pictures inside the lobby of the Holiday Inn Express in Florida City, $3,000 of property was stolen from my car. My car was parked less than 300 feet from the hotel entrance and it was 4 in the afternoon. The stolen property was in my car for just 10 minutes, signalling that my car was not picked randomly. Rather, the burglars watched us load my car and waited until we entered the lobby to rummage through, making what was ours theirs. We are 24 years old. Two of us are just beginning our careers. The other is months away from a grad school degree.

This is what was ours: $2,000 digital camera (used for at-home business), a $600 iPhone, several credit cards, one purse (packed with the usual wallet, cell phone, makeup, etc.) and a luggage bag full of clothing.

We noticed the theft happened minutes before the ceremony, giving us enough time to cancel cards and suspend cell phone services. And barely enough time to switch our thoughts from our losses to our soon-to-be-wed childhood friend's gains. After smiling for standard, post-ceremony photo ops, we rushed back to our hotel. We called the police and while we waited, we told the front clerk about our inconvenience. She told us she could do nothing and that the General Manager would not be in until the following morning. He does not come in on weekends. He would not even speak to us on the phone. And so, after relaying the bad news, the front desk clerk retreated to the back, leaving both the quiet front desk and the angry customers unattended.

We filed our police report. We asked the officer if the surveillance tapes would help them find the burglars. Sure they would, but we'd have to get them from the hotel. Can you override the hotel, since the general manager won't come open the safe? We begged. She could not. And so, with that, I decided to give the hotel one more shot to do things right. I asked the front desk clerk if she could offer me a free night's stay so that I would not have to drive home at night (through the area where people rob cars in daylight) without a cell phone or a credit card. No, she could not.

Not confident that anything would be resolved on the local level; I found a contact form online for Holiday Inn Express' Customer Service. I recapped the day's events and pressed send. The next evening, I received a standard response, thanking me for my concerns and notifying me that the General Manager would receive my email and would contact me shortly. Two days after the incident and with no phone call from the General Manager, I called during my lunch break. I received a demeaning and insensitive response, furthering my disgust with my stay and further degrading my opinion of Holiday Inn's appreciation for its visitors' safety and concerns.

I told him that $3,000 worth of belongings were stolen from my car outside of his lobby in daylight this weekend, to which he responded, I am sorry about that, but there's really nothing I can do. I told him that someone could have helped us get the surveillance tapes for the police. He responded, Those tapes don't show the area where your car was, so they wouldn't do any good anyway. I told him, they may not have showed my car but they could have shown people in the area carrying a bright pink luggage bag and two purses. He told me that the people never came in the building. This analysis was not made after watching the tapes, rather, it was a judgment made about a situation that he could not be bothered to deal with this weekend. I told him I was disgusted that no one would even allow me to have a free night's stay. He responded that that is not the Holiday Inn's policy. I told him I would find someone else to speak with since it was obvious he was not willing to help me resolve the issue and that at this point, I will never stay at a Holiday Inn Express again. He replied, Go ahead, call corporate. Tell them you spoke with me. What do you want me to do? Find the person who stole your stuff? Would that make you happy?

Why I will not stay at a Holiday Inn Express again: What I care about is being treated like a human and not being mocked by the General Manager of one of their mid-grade hotels. Not being told, in a condescending tone to feel free to contact corporate, delivering the message. They will care less about your problems than I do. Not having insult added to monetary injury. Holiday Inn and Holiday Inn Express are the in-betweens in the hotel world. But, just because they offer average rooms for average prices, does not mean they have to treat their customers as such. But when your car is broken into, you are told that it is a courtesy to park in their lots. They are not responsible. What matters most, is not the things. It's the treatment. It's being treated like a human, with understanding and maybe even a little compassion. And maybe it takes a few more dollars to get that. Maybe instead of the mid-grade, you have to fill up with the premium. I'm not entirely certain on that point. But, what I am certain about is that my friends and I deserve apologies for the treatment we received.

I check hotel mattress and pillows for bugs. In checking the linen on the bed I noticed stains on the sheets.Water spots were on the mirror in the bathroom. It was obvious that the room hadn't been cleaned. I called the front desk to report the situation, the clerk says ok, and someone shows up at the door and stick the linen in my hand. When I go to check out I informed the clerk at the desk and it was as though it wasn't a big deal.

In this day and time it is unsanitary and a health hazard to sleep on linen that is unclean.

we rented a room on a walk in ( no reservation ) we were quoted by the front desk $95.00 plus tax for a smoking room with a king size bed for one night for two adults. we set up room service for breakfast for two that cost $22.32 tax included. we used our debit card when we checked in saturday night. we went to the desk sunday morning and received a paid receipt for the room, food and tax totaling $129.67. showing paid in full with our master card debit card.

we then left for a return trip to fort worth tx. holiday in select charged our debit card for $310.00 a $180.00 over charge! we used our debit card on the way home for gas, food. we were horrified to find our bank account in the red because of he over charge. we called and they said that they could not do anything till monday. we called all day monday to the accounting dept. and got voicemail. no calls were returned monday. tuesday afternoon someone called and said they didnt know why this happened. our money was finally returned on tuesday afternoon. no explaination or appology was givin. do not stay at holiday inn and if so dont used a credit or debit card you will regret it!

we went through three days of anguish not knowing who or why. we were told to call our bank that it was them. we were put on ice via voice mail for three day while they tied up our money with no explanation, only excuses. when it was all said and done they offered no explanation why they did this no aplogy no nothing. we wasted 8-10 hours of our time fixing their mistake. then we find out itsw no mistake but a common practice. there are several people online who have the same complaint. they are big corporation who dont care about the people they make their money from. we will never give them another dime.

I booked several rooms via the online reservation (eight) and I called the hotel for additional rooms (five). We arrived 2/20/09 and checked out 2/21/09 in the area four our annual Founder's Day (AME Church) observance. My concern is if in fact I had reservations for 13 rooms then I should have been given the keys for ALL 13 rooms and received a BILL for 13 rooms upon checkout. I received bill/receipts for 12 rooms and after we returned home and checked the church's account found we had been charged for 13 rooms. Eight of those rooms had been prepaid because of the policy with booking online but the other five were added through the hotel's group representative and she told me she would give me the online rate. I did not receive the confirmation number for 13 rooms, I had confirmation numbers for 12 rooms and I verified this upon arrival. IF I was going to be charged for 13 rooms I should have been given the opportunity to have that room for the night. We could have made use of it by allowing someone in our group to use it.

The economic damage to me is minimal but the overall confidence I have with this particular hotel certainly has been lowered.

I recently rented 2 rooms at the above mentioned facility for 4 days to attend a wedding. The American Flag flying over the motel is tattered and a disgrace. I mentioned it to the desk clerk who said she had told the owner who said he would get one several weeks previous; so far, no new flag. He needs to be instructed that in America we revere our flag & if he will not purchase a new one, at least he could remove the tattered one. I have tried to call the VFW in Jasper but no one answered the phone. Please instruct franchiser to do the proper thing with the American Flag. I have no complaint about the service I received. Everything was excellent & the staff was very accomadating.

Important to note this is the second time this has happened at the same holiday inn with the same women. I complained the first time with nothing done. I had a very long day on the road, visiting a few facilities for work only to find out I had to travel to Lexington NE. I arrive at about 2:00 and stopped at the holiday inn express to ensure I had a room after I got done with work at 10:00 at night. I am a priority club member. She set me up i requested again a room with a microwave and fridge, she would not allow me to check in because the room was not ready even though I was not leaving any bags at the time, I just did not want to have to check in again at 10:00 at night after work, I was tired at the time and knew I would be exhausted that evening. She still refused.

That night I checked in the male clerk at the front desk was on the phone hardly even looked at me asked me for my last name as he chatted with a friend then tossed my keys at me. When I arrived in my room for the second time no microwave and fridge so there was no way to microwave the dinner I had bought earlier or keep cold the stuff I had bought. I was so tired from the last few days I didn't even bother to complain because the last time I did, they acted like I never requested the microwave and fridge like it was my fault.

I did not eat, I was treated like @#%, and I will not stay at another holiday inn express until they do something to fix there service.

We checked in friday eve the 23rd of Jan. Our room was very dusty and the floors looked like they hadn't been vacuumed. The bathroom sink was clogged. We went to eat in the dining room and while we were eating a mouse ran around the dining room. Our waiter tried to catch it and just made a big joke out of it. It wasn't a joke to us.

The second day the 24th of Jan we went to the water park in the morning and when we returned to our room it hadn't been cleaned. I went to the front desk and they assured me it would be done. It was never cleaned. We called down to the desk and told them our room hadn't been cleaned and we needed fresh towels.Later when we came back to our room the dirty towels were still laying on the floor of the bathroom and the clean towels were thrown on our unmade beds with no washcloths. We were also out of kleenx which we asked to be refilled which was never done. We took our whole family there for a fun weekend and didn't need the extra hassel of having to worry about our room. They were always courteous to us at the desk but never followed through on our requests.

I just thought you would like an input on the Hotel.We had a fun time with our family and the water park was great but The rooms were a big disappointment. We have stayed in other Holiday Inns and were very happy with them. I hope this makes someone elses stay less stressful.

The hotel was under renovation. I was given a room on the second floor where paint fumes were strong. I thought I would be OK since the panting was done in the hall and not in the room. After about one hour I found the odor overwhelming and went down to the front desk to make personell aware that especially since I have ony one lung (the other was removed on 8/1/08 due to a lung cancer diagnosis) perhaps I could be moved. I was told that every floor smelled the same way so moving was senseless. I was afraid for the effects (if any) that paint fumes would have on my one remaining lung but rationalized that perhaps one night wouldn't harm me.

During the night I awoke to find that my eyes felt teary and my nose burned a little. I got up and out of curiosity checked two of the other three floors in the hotel. Neither smelled at all out of the ordinary. I confronted the manager the next morning as I was leaving and his attitude was that it was only my opinion that there was no odor on the other floors and that he had no proof that I had only one lung.

I don't know of any physical damage that might result as yet. I hope there is none. I feel that this man is in the wrong position if he felt the need to handle a client in the manner that he did. My purpose in logging this complaint is that the Holiday Inn Corporate Offices be aware of how I was treated at this particular Holiday Inn. It was an outrage and could have been easily remedied by a room change.

Also it was insulting and disrespectful for the manager to intimate that I would lie about thorasic surgery and that I could not tell the difference between paint fumes and clean, fresh air. I thought the job of a manager was to satisfy a consumer if possible and not to make the situation worse with insults. This man is obviously in the wrong job.

My mother was sent to Wierton for medical classes by her employer, Sistersville General Hospital (SGH). Her room was paid for in advance for a total of 10 days. Upon arriving, mom was told the phone in her room was not working properly and she may have to be moved (that was according to Sue the night auditor). That was fine by mom and she asked if she would be able to make a call out to let her family know she arrived o.k. Sue said yes and told mom that she would dial the number and then transfer it to mom's room.

When mom got to the room, the phone was not ringing, the red light on it was flashing. Mom picked up the receiver and sure enough, her call had been transferred through. Had she not seen the light, she would have missed it. Mom spoke with her sister to whom the call was placed for approximately 20 minutes. The next day after mom returned from her classes, she stopped at the front desk and asked if the phone had been fixed in her room. Sue, the person who told her there was a problem with the phone in the first place, rudely told mom there was nothing wrong with the phone.

Sue then proceeded to tell mom that she needed to pay the phone bill of $52.87 before she would be allowed back into her room. Mind you the room was already paid for and most hotels ask for additional payments at the end of the stay. Mom paid in full and requested a receipt after which she was told by Sue and I quote You won't be making any more phone calls home.

Sue then reactivated the room lock so mom could get in. The receipt given to mom has a section in which the hours, minutes and seconds of the phone call were to be tallied. All three say zero. Yet the total for $49.88 was listed as was the long distance phone call tax for $2.99. Mom does not deny making the call nor for talking for approximately 20 minutes. She does dispute the fact that no charges were warned of before the call was made and that she was under the impression it was a courtesy as her room phone was not working. I should also mention that despite later denying any phone problems, Sue previously confirmed that the phone was routing calls directly to voice mail, not to the room.

Upon checking into the motel just after midnight on 12-25-08, the night shift clerk informed me that I could smoke in the room but there would be a SMALL fee for cleaning (this is standard with most motels at $15). After just falling asleep at 2:30am, the night clerk woke me up banging on the door to drop off my bill (which stated the room charge was $124.03). I was very upset about being woken and could not get back to sleep until 5am. Upon checking out, I tried to complain, but was ignored.

Days later I checked my bank account and there was an additional charge of $150 on top of the room bill. When I called the night clerk, he stated that was for smoking in the room and was very hateful to me. He claims I signed a paper agreeing to pay $150 to smoke, but refused to provide the document. I called the next day to complain to the manager, but the manager would not take my call. I called the 1800 complaint line for the motel. They stated they would have the manager contact me within 48hrs or the motel would be fined more money than the amount in question.

This did not happen, and the manager still ignored my calls even after leaving a voicemail with my complaint. Two days later I called the 1800 complaint line back and they said I had to allow 24 more hours because of the holiday. After another 24hrs, I called the complaint line again stating the manager refused to call me and they said too bad that it was not their place to do anything and for me to call my credit card company. This is very poor practice and they refused to help get me a copy of this supposed statement they say I signed. I have contacted my credit card company to file a dispute, but while I wait my $150 is tied up and is causing me financial grief. If nothing is done I plan to sue the motel for mismanagement.

Almost bounced checks, have $150 tied up that I need for my medicines.

My husband & I checked in on 12/20/08. We had reservations for 2 days. The door card keys did not work so we were unable to have a key to the door for the entire 24 hr. stay we remained there. Everytim we wanted to enter the room we had to have someone let us in as did every other guest. I did not leave with a very good feeling about Holiday Inn.

I could see very clearly a big male yelling at a young girl in housekeeping uniform and swearing at her. something about his girl lisa. the girl was in tears. now I will let you know I will NEVER STAY AT THIS HOTEL AGAIN.This man even told her to lets take it outside at 3:00.

Scared me can't emagine what was going on inside the girl.what kind of work place is this for the girls in your company?

My husband and I were staying there Sunday 10/19/2008. We were in bed when two gentlemen came into our room becuase they were given the same room as we were. We in a compromising position and it was the most embarrasing situation I have ever encountered. we did not know if we were being robbed, rapped or going to be beaten.

the hotel gave us the room for free that night, but they were very rude and angry with us as if we were in the wrong room which is the room they gave us and the keys too earlier that day. I have never been so embarrassed in my life. It was so humiliating and I was scared for my safety.

I am now scared to continue to go to a hotel, I am fearful, this was completely humiliating and damagaing to me and my husband.

In July when using the Holiday Inn web site to make a reservation at the Irving property in September I find out a month later that my credit card had been charged for a stay at the time I made the reservation on the internet. I did not receive a confirmation for a reservation in July, as I did for the September stay, and so was charged for a no show.

Now, try to get Mr. P at the Holiday Inn in Irving to communicate with me is impossible. No return of any phone call and when I went to stay in September, there was no Mr. P and no message for me. I am told there is no recourse, I was a no show? I did not even know I had a reservation. I realize the hotel has no show policies, but when you don't know you have a reservation how can you cancel? Mr. P refuses to talk to me and I would warn everyone that uses the Holiday Inn web site to be suspicious of any reservations they make on the internet with them. I for one will never use there web site to make a reservation again.

Evacuees from Gustav were denied entry to motel room of their friends and denied entry to the snack bar and pool. Told they did not have a plastic bracelet, then watched other people go into the places without a bracelet. They were just visiting their friends and told they could not go any further and remove their car from premises. They were all friends from New Orleans.

We will not be suggesting that our friends who stay here with us or any of their friends go to any Holiday Inn. This took place on September 2 at about 3:00 P.M. We were so embarassed that they would treat evacuees from Gustav that way. We just want them to be able to visit their friends and find out what is going on with their homes.

I was to participate in a Trucking competition which was being held in Columbus, OH near the OSU campus. Room reservations were made for those of us competing for our company through one main source. Unfortunately I was unable to attend and only found out the day before I was to sign in at the Holiday Inn. The company I worked for knew I would not be there and as far as I knew that would be that.

I later find that the Holiday Inn went ahead and charged my room to the charge card I had on file from the previous year without my permission or consent. I questioned the legality of this with Holiday Inn and they stated they have the right to do that. I cannot believe this is legal, if so what is the point of a check in time?

Due to the company not cancelling the reservation and my not knowing that they failed to do so, the Holiday Inn used a previous charge card of mine on file and charged me $109.75 for a room I never stayed in.

My daughter recently surprised us with a 2 nights stay at Riverport facility to celebrate our 44th wedding anniversary. It didnt take us long after our arrival to discover that there was a girls softball tournament going on in St. Louis and some of them were staying at motel as there were kids playing catch in the halls, chanting cheers and yelling to each other down the hallways. We hoped that they would quiet down but that didnt happen until late at night and started up before 6 oclock the next morning.

The next day my husband inquired if there might be a quieter area for us to stay but was informed that reservations had placed some of them on all 6 floors instead of segregating them from the other guests. He was also told that they were supposed to quiet down by 9:30 but instead the noise continued along with the kids knocking on our door several times then running away before we could answer.

We stay in [Holiday Inn] every time we travel and have always been very satisfied with accommodations, but this time we returned home exhausted. [Their] management needs to be trained to plan ahead when they are booking a large group and keep some floors open so they dont place individuals in the middle of these large groups.

I booked a room on the advance purchase program on 5/11/08, and I was sure I wouldn't need to cancel for any reason. I fully agreed to the pre-pay policy. Well, my brother died on 5/18 and I knew I would not be able to keep the reservation there on 5/25 in order to attend a graduation party; so I contacted all parties involved to cancel the reservation.

$92.00 charged to my credit card. The hotel chain that I grew up with, and most recently booked an entire baseball game trip with; would neither refund my money or grant me a credit at this location - that I could possibly visit again because there is no place to stay in nearby Coldwater, OH where our best friends reside.

I had made a reservation for 4 days at the hotel for a business trip (5/5/08). When I went to pay my credit card did not work so I said I would pay for the first night in cash so I thought I would be paying around $109 but then they said the room would be $140 because of a $20 deposit for paying in cash. At that point I wanted to find another hotel but could not because the policy says a one day charge would be charged for late cancelation. If I did not happen to have that much cash on hand I would have spent the night on the street.

The hotel did not have a contental breakfat they advertized and I had no access to TV options. When I went to check out I mentioned that I did not think it was right that I should get charged an additional $20 just because I paid in cash, the lack of breakfast and the overall poor quality of a $140 room and the clerk started triing to justify the extra charge which then escelated into an argument at which point he called the police on me and said he would not refund my deposit until the police arived. So I quitely waited for the police to arrive which made me slightly late for work. When the police arived I explained the situation and asked if it was illegal to register a customer service complaint in Colorado, they said no and that was the end of that.

I was late for work and If I had not got my credit card working I would have been on the street. I was locked into staying one night when I could have gone to a cheaper hotel where my money could have gone further in case I did not get my card working

unauthorized charges to credit card. company will not issue a credit, investigating situation. I have never stayed at the Holiday Inn express in Scaramento. I have stayed in other locations, but not Sacramento, California. Friends have stayed at this location, but they have stated that they paid by cash. They do not have access to my credit cards.

a charge of 363.62 to credit card, plus and overlimit fee of 39.00 due to this charge.

I have never written a complaint before about any business but felt compelled to say something about the experience we had at The Chesapeake Crab House/Grill on 6-18-08. When our orders were taken we were told first that the restaurant was out of Crab, And there were only two filet mignon steaks left. We ordered from the menu and then sat and waited for over two hours for the food to arrive. When the food arrived it was not as ordered, and most of the guests left without eating at all. The host of the group was very polite and did not want to cause an incident. But all of the guests were aware of the stress that it caused.

The host by the way did not eat at all because the food was not what was listed on the menu. Even the guests who ordered water did not get water without asking several times for it. I personally ordered coffee, and did not get coffee at all during the two and a half hours that I sat at the table waiting for my food. I ordered Filet Mignon (Medium) and when it arrived it was cold and burned black. Everyone at the table felt uneasy for the host because he had attempted to provide an excellent meal for the entire group. There is no doubt that he paid the charges without complaint and probably included a generous gratuity although I cannot say this for certain. I have nothing to gain or lose from writing this, however I feel that Holiday Inn has a lot to lose if it continues to accept this type of performance from its associates.

A four star hotel without: switches in the bathroom, shower cup, shampoo, a hair drier without any power, bad service in the restaurant with a really poor and bad buffet. Also, they put a bottle of water in the side table and they ask for 3,50 euros as if you took it from the mini bar. Noise from the staff and closing doors since 7 AM is unbearable. It is the worst four star hotel I have ever been

At approximently 9:30 pm, May 2nd, 2008, my husband and I arrived at the Holiday Inn on Commonwealth Ave, Jacksonville, FL. Upon check in, my husband told the night clerk that we had parked our pickup truck pulling a 6x12 v-nose enclosed trailer in the front of the office, next to an SUV pulling an enclosed trailer with Harley Davidson stickers on it. He asked the night clerk if it was alright to leave the truck and trailer parked there, and the night clerk told him that he might want to pull it around back, where our room was, so that we could keep an eye on it. How are we going to keep an eye on it when we are asleep?

We had been traveling all day, we were tired and we did not know the area. We pulled the truck with the trailer to the back, and parked under a street light, pulling in perpendicular across parking spaces next to the curb on the edge of the parking lot. There was a pad lock on the trailer hitch, and on all the doors to the trailer. We retired for the night at 11:30 pm. We thought that we had done every thing we could to protect ourselves and our belongings.

Even the police officer investigating the theft said that we did everything right. When we awoke the next morning at 5:30 a.m., our trailer, motorcycle, and suitcase with all our belongings were gone. The pad lock on the trailer hitch had been cut. The tongue weight of the trailer would have been quite high given that the motorcycle had a dry weight of around 750 pounds, and it was pulled all the way into the front of the trailer and the back tire was just over the axle strappped down. This would have required several people to uncouple the trailer from the truck.

The trailer jack on the front of the trailer would not crank all the way to the ground to uncouple because I had the jack wheel inside the trailer. There was a gouge in the asphalt where the trailer was dropped after being uncoupled and pushed back about 3 feet so it could be hooked up to another vehicle. Of course Holiday Inn says they take no responsiblity for items lost or stolen from their property. They have no security cameras in the parking lot, and a night security guard that did not see anything.

They have a security camera in the lobby for the protection of their employees, and the interest of Holiday Inn, but NOTHING for the protection of their guests. Florida statute 509.111 in a nutshell states the hotel/motel operators must provide a safe and secure environment for their guests. This was not the case for us. We had insurance on the motorcycle, and the belongings in the suitcase are covered by insurance, but the trailer belonged to my brother in law, and was not insured.

We tried to get Holiday Inn to cover the loss of the trailer, and they said that upon investigation, that they found no negligence on their part. Oh yeah, the Harley Davidson trailer was still there the next morning, parked in the front of the office! The economic damage is that the trailer is not covered by insurance, and that Holiday Inn says they do not have any responsibility in this!

We have loss of our clothes that we took, which was alot, along with jewelry, which was in the suitcase. The insurance company for the Holiday Inn, Warsaw, said the motel is not liable, and that they provided security. There were no warning signs visible for us to see stating that the motel was not responsible for items lost or stolen from their premisis, and had the gall to say that we were accusing one of the employees of having something to do with it. We never made an accusation like that to anybody.

I made reservation to stay in Holiday Inn, Denver I 70 East from April 7, 2008 to April 18, 2008. I had to change the travel plan due to business need. I changed my arrival date from April 7, 2008 to April 21, 2008 on March 14, 2008 which is way ahead of Holiday Inns cancellation period. However, I was charged the first nights fee of $143.77.

After I saw the charge to my credit card, I called their 1-800 number and they confirmed that I did cancelled the reservation in time. However, they told me that in order to get the refund, I have to contact the local office. Ive made numerous attempts on different days and times to contact the local office in order to get the refund. When the lady who worked in the billing department finally called me back, she said that she cannot give me the refund. I would greatly appreciate it if you can help me to resolve this issue. Thank you.

I am seeking a credit of $143.77 back to my credit card.

I made a reservation on 4/4/08 for 1 night, May 16, 2008. A week or so later I discovered that I would not be able to make the trip because of conflict of plans/scheduling. I called 4/22 or 4/23 to cancel my reservation well in advance of my arrival date and was told that my credit card had already been charged $160.00 and would not be refunded if I canceled my reservation. I have never heard of this practice unless you wait until the last minute or day of a reservation to cancel, but this is almost a month in advance that I wanted to cancel.

It was my understanding that they needed a credit card number just to hold the room for me. I think that maybe they did offer to transfer the reservation, but I was going on this particular day/evening for a certain event. I have traveled all over the eastern portion of the United States and have never in my travels heard of such crap as this.

An unexpected charge on my credit card.

I recently stayed in a Holiday Inn in Dover, Pa. a nice hotel, service was excellent the room was nice. My suggestion is, in the bathroom there was not a vent fan, the floor can get slippery and I noticed what looked like rust in several areas. This would probably be eliminated if there were an exhaust fan in the ceiling. I don't believe I have been in any hotel that did not have an exhaust fan in the bathroom. This could possibly be the beginning of mold spores accumulating on the walls and ceilings, I am not an expert, but this is just my thought. There was no perpetrator!

I left my digital camera on the desk in the room. I called less than an hour after I checked out to tell them and they said it was not found. They gave me the run around for 5 days. Then Tim the gen. manager left me a voice mail saying sorry about the camera; but it is your word against ours, and we can't be held liable. They use a staffing company to clean their rooms. I even tipped the house keeper, and the thanks I get is them stealing my property.

I had pictures of my son's first play and pictures of my kids those are irreplaceable.

I work for the Holiday Inn Express. I'm a housekeeper and breakfast person. I only make $7.50 an hour, and they will not pay over time. If we go over our 80 hours for two weeks, they will take the remaining hours and put them towards our next pay period. That's not how you treat your employees.

I purchased two nights' reservations recently for business travel. I had stayed there previously. When I checked in and got to my room, there was no internet service working which I needed to complete reports that evening. I was told by the desk clerk that this would not be rectified until the next afternoon. At that point I told her this was unsatisfactory, and while I would stay there the one night I wouldn't use the second night and would expect my receipt to show that. She agreed. The next morning I spoke with the Manager while trying to get receipt, and she told me the internet was working the previous night. Livid, I asked why the employee had not informed me, and I had had to go to a coffee shop and do my reports. She had nothing to say.

Well, my attempts to have Priceline do anything about the $175.00 I had prepaid for this fiasco have garnered nothing but cryptic emails from people in India. They are not responsible, and according to them the Holiday Inn Manager blamed the weather and took no responsibility for her employee's poor customer service. These people are going to be reported to every consumer group, government consumer office, and I will probably have T shirts made to warn others away from Priceline and Holiday Inn. And, to top it off, I have done close to $10.000.00 business with Priceline in the last year, and they are losing THAT income stream, all over $175.00. That, friends, is the Idiot Business Model.

I lost $175.00 prepaid to Priceline, paid another $100.00 to stay in a different hotel, and had to spend money to gain internet access.

I have been a Priority Club member for nearly 10 years. During that time I have preferably stayed at a Holiday Inn Express. Over the years I have used my points for free nights. Typically each night uses 10000 points. My complaint is that after saving my points over the last year, I was ready to redeem them only to find out that the value of my points had diminished to nearly a third. Without notice it now costs at least 25000 points for a stay in the same locations I had stayed before. I feel as if I was robbed because of my blind loyalty.

We arrived at the hotel on the 21st of December at 11am. It was too early for check-in. They took our luggage, stored the bags, and told us we could check-in at 3pm. We left the hotel and returned at 5pm, checked in, got the room key and had our luggage delivered to our room. We unpacked our things, including our computer. That evening we went out at 7pm and returned at 11pm. When we arrived back in the room, our computer and camera had been stolen. I immediately called downstairs. The agent (Jose) told me it was their policy to contact the manager. I waited a few moments, then decided to go downstairs. He told me there was a company Christmas party going on that night and that he could not get in touch with the manager. He also told me he called the police on his cell phone, and said they could not come to the hotel, however I could go to the precinct on 54th street. He said a manager would be on duty the next morning at 7am. I was exhausted at this time. I went to my room and tried to sleep!

At 7am I went downstairs to speak to an assistant manager. She did not know of the situation. She read something from a logbook. I informed her of what happened. She told me that the lock could be checked to see who had gone into the room between 7pm and 11pm. Later we were told that the machine that checks the locks was not working properly and the maintenance company would not be available until Monday the 24th. We later spoke with another manager (Anthony Luciano) that assured us they would investigate the incident and had already checked with their insurance company, and that he would keep us informed. He gave us his direct line and email. He said he would contact us.

We checked out on the 23rd at 10:30am. I've tried calling and I have left several messages. I've sent two emails. I've had no response what so ever. I don't understand how any business could treat a customer in this way. My husband and I are well traveled and have stayed in a wide range of hotels. I've never had to deal with this type of situation. We feel completely lost and foolish! We, at the very least, would like to know what their policies are. We are not detectives, however it seems obvious that someone with access to the keys went into the room when they saw us leave. There is only one way in and out of this hotel. We need some communication about this incident, We did contact the NYC police the next day. After telling them of the incident, they said it is their policy to go to the crime scene and that they had not received a call from the hotel. I did ask the assistant manager about this, however obviously there was not an answer for us. If there is an employee committing these crimes it should be a priority to investigate everything and get to the bottom of this!

We had a Dell computered purchased a month ago for $1552.00 and a 3 year old camera valued at $200.00 stolen.

On an extended stay at the Holiday Inn Express, 620 E. Wetmore, Tucson, AZ. I went for my continental breakfast on a Sunday morning only to discover I had been LOOCKED OUT of the breakfast room. While looking in at a room full of people dining I turned to the desk clerk and asked why the doors (2 sets of french doors-I tried them all), were locked and told, It's 10:10 A.M. and breakfast is over, but it was obviously not over for those dining inside and enjoying their 'complimentary meal'. I was told to knock on the door and see if they would answer or let me in, which would have been even more embarrassing had they decided not to and everyone continued staring at me from inside. After all, I was standing in my house dress/robe, and winter BOOTS, (because the waiter had told me the previous day I could not wear my house shoes to the breakfast room). Could I have made it 10 minutes earlier? Yes, but the time had slipped by. I had been awake in my room and working since 2 AM, and the clock setting was 30 minutes off, (I discovered when I returned to my room to check the time).

I walked away and then heard the desk clerk calling, 'ma'am, ma'am, don't you want in?'. I thought, let's add to the embarrassment, now half the hotel or at least the crowd present, has seen this incident and thinks, "that lady in the robe and boots is demanding to have entry to the dining hall." I replied to the desk clerk who was now yelling at me down the hallway, as I approached my room, no thanks, I'll find another hotel. An extreme reaction? Perhaps to some, but I have never been locked out of a dining hall or seen a dining room locked with people inside, even if it were slightly past (10 minutes) a time period. Isn't that a fire code violation too, locking people inside a room? So now I must hurry and dress for a work day and spot another place for a light meal, then find another hotel for my remaining business stay in Tucson. Next time I won't suggest a Holiday Inn or H. Express Inn and let our travel agent continue booking my hotels for future stays at alternate resorts. Bad, bad hospitality.

Economic loss will be theirs. I won't stay at a Holiday Inn again!

Booked room #224 on line for 9-21-07. Requested non-smoking room. Room was for myself and fiance who had a post-stroke appointment with her neuro-surgeon at a local hospital on 9-22-07. I noticed a piece of plastic covering the smoke detector that evening. I thought that perhaps they had painted and forgot to take it down. Made a mental note to inform hotel at checkout the following morning but forgot because we were so busy with the hospital visit. A $100.00 charge was added to my bill, and I called Marshall the general manager to ask why. He informed me that the charge was for smoking in the room. I informed him that no one smoked in the room during our stay. I have never smoked in my life, my fiance absolutely did not smoke in the room.

There is no way she could have put a piece of plastic on the ceiling! I have a rotator cuff injury that makes it painful to left my right arm above my head. Bottom line we did not put the piece of plastic on the detector nor did either of us smoke in the room. Marshall informed me that house keeping said it was not there when they cleaned the room and it was there when we left. I asked if this was a case of housekeeping's word against mine, and he would not give me a yes or no. I asked if they found an ash tray, cigarette butt, ashes, burn holes etc. and was told No. He asked that I not do anything until the following day and he would call me and I agreed. I have never heard from him again. I had to initiate every call in this matter. Every time I left a message no one called back.

I filed an online complaint (9-28-07) with Holiday Inn Express. They claim a management team will review all complaints and reply in no more than 7 working days. No reply as of this date. Called customer relations (800-621-0555) on 11-28-07 and talked to Dixie. No reply as of this date. I disputed the charge on my credit card, and they took the charge off but reinstated it after Holiday Inn Express responded with the copy of their registration form showing the liability charge for smoking. It seems absurd that you can be fined for something and have no recourse. Our word against theirs. Even the fact that plastic was on the detector does not prove that anyone smoked. I plan to pursue this in every arena possible. I hope they kept that piece of plastic because I would be very curious to see whose fingerprints are on it.

Economic damage is $100.00 and countless hours trying to talk to someone who it seems has no intention of calling you back.

When I travel on business, Internet access is mandatory. It allows me to maintain customer contact, schedule my staff, and print work orders remotely. Our first stay at this facility (westbank, OT), we found out that they used wireless. We asked for a direct connection and they gave us a wireless adapter-interesting! The use a wireless provider where you must actually provide a password to log on - prevents me from using a IP telephone.

We tried a second stay and the wireless service was intermittent. Did a speed test and got 78k. Only solution was to bring computer to lobby and try to do work there. If is very difficult to work when there is a party atmosphere in the adjoining restaurant and partiers whooping it up outside. I talked with desk staff the first night and they showed me a list of complaints already noted, and also stated that the owner had no intention of correcting the access problem.

Other that loss of communications mid typing, frustration, and heartache, I will have to play catch-up when I return to the office.

Holiday Inn Express charged me one night room and taxes not accepting a smoking room.

The room was filthy and full of butts and burnt marks on the carpets and furniture.

The room was booked for NS and I was told tough ... that is all they had available.

I left want to a Mariott and was stunned that I was still charged.

Been calling, was waiting could not monitor my blood pressure, had stress and wastage of time.

This hotel put a charge on my debit card in the amount of $128.52. Upon discovering the charge i called the hotel and they apologized for the mistake and said they would credit my account right away. I explained to them that by them charging my account I was now bouncing checks all over the place. As of this writing I have not recieved my refund and my bank has charged me almost $200 in NSF and overdraft fees. The hotel refuses to do anything and says they are not responsible for my bank fees even though I got a printout from my bank proving that had they not mistakenly charged my account I would not have had any overdrafts at all.

I have have benn physically ill from nerves since this has happened. My account is still overdrawn and I do not have any money at all to fix it. We are weeks from Christmas and i dont know what to do which is causing me further stress and illness.

purchased an off lease 2003 pilot on august 31st 2006. stipulation of purchase was for them to do 60,000 mile service they too 4 days to get my car to me when i got it home there was a missmatched set of tires one on the rear passenger side had a four inch bulge in the tire wall. when i called the dealership they told me that they had only made a $100 off the deal and it was my problem, they reembursed me after many phone calls. Three days later a pressure valve in the transmission went out they finally addmitted they owed me my 60,000 mile service and now one and a half months into ownership yet another valve has failed and after speaking to the general manager of the dealer ship and he assured me he would do what's right and get you in another car all he did was try to lease me another Pilot at over $200 more a month than I'm already paying! Don't but from them they don't care about customer service or ther consumers.

I booked two hotel rooms online. The service (in Overland Park, KS) was horrible. They only had one person working at the desk. I had to wait for a very long time just to check in. They gave us someone elses room and I had to stand in line again. Our room had no heat or hot water all weekend. The coffee maker and refrigirator did not work. The room smelled bad. The hot tub was not hot at all. The games in the game area were all broke. There was never a manager on duty. And when we switch rooms the same problems occured. I could not cancel and go somewhere else because it was adavance only purchase. No cancellations or refunds. This place sucked. It was the worst hotel I have ever stayed at. They did give us a discount but I want all my money back.

We wish to raise the utmost concern about the scams, ripoffs and poor service at the Holiday Inn in Chicago City Centre. We stayed there twice - before Christmas for 5 days and after Christmas for 3 days. Our main concerns are as follows:

• Reservations & Room Rates -- the reservation for our second visit was cancelled for no reason at all, we only discovered this after arriving late from a traumatic flight from Lexington, KY; during our first stay management increased our room rate from the agreed $108 to $161 without notice due to a ball game in town and were very reluctant to refund the difference when challenged about this.
• Room Facilities -- during our second stay the nonsmoking room 1412 smelt so badly of stale tobacco that we requested a complete change of sheets and underlay, which cured the problem but why did the previous sheets smell so badly? The overlay blanket had a huge tear in it and what looked like cigarette burns.
• Tea-bags were not available from Housekeeping - we had to continually request these from the Front Desk because Housekeeping couldn't (wouldn't?) provide tea bags. We were told if we wanted tea then we had to order it from Room Service (at cost). Only two coffee sachets were provided per night - one reg. coffee, one decaf. Only ONE very small shampoo bottle was provided for two people in a twin-bed room. The television system did not have any British news channels - VERY important to us since the U.S. newspapers had even less U.K. news.
• During our second stay the phones in 1412 had to be reprogrammed so that the 'Room Service' and 'Housekeeping' buttons etc., would work -- local calls were charged at 1.50 each. No-one could tell us (would tell us?) what the Hotel charges were for interstate and international phone calls to the UK would be
• Front Desk -- when we left after our first stay we were told that the Hotel's car to O'Hare Airport would be the same price as the Airport Shuttle but we were charged $40 to go to O'Hare, the Shuttle only charges $32; when this was pointed out to the Concierge staff when we left after our second stay all we got was sarcastic comments from them about not wanting to use the car service instead of the Shuttle - the Shuttle driver told us that this was not the first time that she had received complaints about this.
• No loyalty programme membership discount tokens for meals were offered when we checked in for our second stay
• Spa/Fitness Club -- the spa/sauna facilities for women was VERY small and cramped - this was not mentioned in the hotel description
• Restaurant (300 East, American Cafe) -- when we had fried Lake Perch and chips all we wanted to go with this were vinegar and brown sauce, however it took four visits by the waitress (who could hardly speak English), a visit by another waiter (who was then rude to the waitress within our hearing), and then a visit by the Chef, to obtain Heinz malt vinegar and Lea and Perrins Worcestershire sauce - by which time we had nearly finished our meal which was steadily getting cold. We declined to leave a tip. -- the plates were invariably cold, making the food cold and unappetizing.

I took my kids to the HoliDome, Livonia, MI, for a birthday party and stayed one night. I was charged for 2 nights. I let them know and they gave me a full credit THE NEXT DAY and said they assured me that they would then take the CORRECT amount. So I made sure I had the amount (plus a little more) to cover the charge that was going to be taken from my account (I am on a budget) To my surprise the charge was taken for 2 days ONCE AGAIN and I did not have enough to cover it so my bank then charged me a NSF fee also.

I called them and told them the situation and they were very polite and said they would credit my account the amount that was over charged plus the NSF fee right away, it has been 2 WEEKS and I have still not gotten my money back and no one is returning my calls or emails, not even the corporate office. When I did get someone on the phone they said a credit was made (a week ago) and that my bank must be holding it. My bank says there is no record of a credit being made and said why would we hold it?? They admitted they made a mistake but will not refund my money.

On a recent visit to the Holiday Inn Sunspree, Virginia Beach VA, over July 4 weekend I left my cell phone and a trash bag filled with dirty laundry and wet swimming suits. When I called back they said they do not see anything there. I did not settle for that so I kept calling back every weekend and finally I spoke to this woman that said she used to be from Allentown and she said she would check and call me back.

It only took her 10 minutes and I got a phone call saying she found all items and even had me verify the serial number of my cell phone. She said she would air the items out and then send it COD. I thanked her immensely. Now 2 months later I still do not have my items. I called and left a message on Mr. Reyes' answering machine and also sent him a letter and still got no reply. Can you help me find out what happened to these items. My husband died 15 months ago and this was my first trip since then.

We booked a stay at the Holiday Inn Sunspree, Lake Buena Vista FL, is resort through HRN (internet hotel discount site) from June 6th through June 17th. Upon entering this hotel we realized this was not a RESORT but a dumpy motel that we could have stayed at elsewhere for much less money. The room we were in was not clean. The front desk clerk was not friendly. When we went to our room the maids were down the sidewalk with a boom box blaring and ranting and raving about something. The area around the pool was not clean. That night we could not sleep for the noise everywhere.

We had breakfast (if you care to call it that) the next morning and left most of it. We did not want the buffet but wanted 2 eggs, hashbrowns, and bacon. The person seating us acted like it was the last thing we wanted to do and the waitress who waited on us had an argument with the manager. When they brought the food out we almost barfed. The bacon was burned and the hash browns tasted weird like something had been put in them besides the usual. After taking a bite of that we just left. I am surprised my husband didn't complain but he was afraid to say anything for fear he would lose control and throw the whole plate on the floor and maybe end up in trouble.

I went to inquire about tickets, etc to Walt Disney World and some fat man behind the counter started giving me a sales talk about discounted tickets but we would have to go see a resort and listen to a short presentation. We decided to pack up and go to Clearwater and then maybe come back. Well the Clearwater hotel we stayed at was so nice we never came back. As a matter of fact I am sending the keys back today.

We lost a great deal of money because this reservation had been paid in full.

My family and I planned a reunion at the Holiday Inn of Gatlinburg, TN, for July of this year. I was the first to arrive. While waiting for my family, I decided to go to one of the pools. In a while, my daughter arrived and came to get me.

Upon going back to my room I learned that they had given a key to my room to one of my brothers, telling him it was their room. So when my brother opened the door, not knowing my things were there, he immediately went to tell them the room was occupied. They didn't have a clue! So they start going through my things! When they pulled out a pill bottle with my name on it, Jerry knew it was mine. They finally put him in the next room.

I had also paid for the room for my daughter. The front desk didn't have this noted, so I paid $101.00 for their room that day. After going to my brother's room, when I came back my key would not work. I went back to the from desk, had a new one made and it worked. Later that night after dinner, the key would not work again. I hiked back to the from lobby, (about a block or so walk,) raised h-- -- -- and had another key made. The next day this key did not work and we were stranded in the hall for over 20 minutes.

Upon leaving, I went to the front desk again to get my check-out slips. They did not give me one for my daughters room, and the one they gave for my room had my name on it with someone else's address. I called them when I got home, talked with Kim at the front desk, and she promised to send me the correct one. That never came. The night manager, James Grote, promised to send me a coupon for a free night in their hotel. That never came either. I spent over $400.00 with these people, and I would like to be reimbursed.

Back in July of 2000 I had brought my daughter and some of her friends to the Holiday Inn (Holidome), Algonquin, Rolling Meadows, IL for her birthday. I got two rooms for two nights which equals out to a nice sum of money (about $700.00). The reason I did this is because I was 7 months pregnant at the time and couldn't do much of anything else not to mention that when the baby comes around money would be tight so this was a special birthday party for her.

In the middle of the afternoon on the second day there, my brother (who is 9) went into the room to get a towel and on his way in as he was opening the door it came back on his foot and cut his big toe open. It bled for an hour or so before I had to take him to the emergency room for stitches. It ends up that he cut a vein and that's why the bleeding wouldn't stop.

I would like to mention that these doors have an automatic shut mechanism on them and they are exceptionally heavy doors. When I was getting all of our things into the room I propped the door open with a chair and the chair slid across the door opening. Why, at a Holidome where there are children, they would make these doors so dangerous I don't know.

Holiday Inn claims that this particular holiday inn doesn't have insurance and that they have no intentions on paying the $600.00 bill from the hospital. After what I spent there, it really upsets me. I can't afford it either so it is going up for collections and will affect my credit report. I am a single Mom and really don't need this extra stress.

.....I have pictures....blood EVERYWHERE!!!!

Michele should talk with an attorney whose practice includes Personal Injury.

I reserved a room at the Holiday Inn, 7333 Parvin Lane, Kansas City, MO, on the internet and was given the rate of $79 a night. The website advertised GOV/AAA discount. At check-in, I inquired about the GOV/AAA discount since I was on leave and was told that it would be $85. This did not make sense to me. Why the difference in price? This is not a discount.

After depositing our luggage in the room, we left for downstairs to have dinner. We sat down at the table only to find crusted food on the table. I requested to have the table cleaned and the waitress responded with, "It must be from breakfast and it's dark in here". We ordered 2 drinks and were told that they were on the house since it was happy hour.

We ordered our meals and an appetizer. It took 45 mins to get our appetizer (we were one of two couples in the place). We received our meals in an additional 30 minutes after the appetizers and they were cold. We sent them back and they came back microwaved. My husband could tell this since the inside of his instant potatoes were cold and the canned gravy on top was hot. His beef brisket was cold as well while the bottled BBQ sauce on top was hot. My porter house steak was burnt. They tortured this cut of meat and charged $16.95! The waitress again apologized and said that the cook was on the edge of having a nervous breakdown and gave us 2 free breakfast tickets for all the trouble we were having. The whole meal itself cost $54 and this included the 2 drinks we were told were free in the beginning. After choking down what we could, we left for the room.

I lifted the commode lid only to find that it had not been cleaned. My husband called down, showed the on-duty manager and we were moved to another room. The new room had one wall of windows overlooking the amusement park and we had to crank the heat up to 90 degrees to get some sort of heat in the room. The Manager tried to give us breakfast tickets and we turned them down since we had already received tickets for our dinner. She called up later and told us she would give us $20 off the room.

The next morning, the Housekeeping Manager came to the room (I had left my bag in the other room) and she wanted me to show her where the mess was. I obliged. Needless to say, what was on the commode was not there when I got there. We left to experience the $8.25 breakfast buffet. The food on the buffet was by no means warm. Cold grits aren't the easiest to eat. My husband did manage to get some hot food when he asked for an omelet they made on the spot.

Our whole experience at this hotel was a disaster and my husband had had enough and spoke with the on-duty manager. In the end, we did not have to pay for the meal or the room. I will never stay at this Holiday Inn again nor will I ever recommend it!

We had driven 7 hours from Minneapolis, MN and wanted an restful night since we were going to drive 7 hours again the next day. Our night was not as peaceful and restful as it should have been. This is our first time staying at a Holiday Inn and I doubt if we ever will again.

n Aug 7 1999 at 02:15am I entered the Holiday Inn 4110 Dixie Hwy, Louisville, KY. I approached the desk clerk and he informed me that there were no rooms available.

I asked if there were anymore Holiday Inns within the Louisville area close by, he told me there were five, I then asked for the phone number to contact the other Holiday Inns to check for vacancies instead of driving to them.

He informed me in a very unprofessional manner that I could find the phone numbers in the phonebook. I then asked him if the Holiday had an 800 number and again in a very non-caring way he gave me the number.

I walked over to the public phone area to contact the Holiday in Reservation & Information desk. The gentleman informed me that there were vacancies (at the cost of $52 with a military discount) and he provided with a confirmation number at the location that I was calling from.

Immediately, I informed the desk clerk that I had just received a confirmation number for vacancies at this location. He responded with there are no vacancies.

After returning to the phone I informed Reservations that the clerk said that there wasn't any vacancies.

The Reservations clerk asks to speak to the desk clerk. I asked the desk clerk to come to the phone because the Reservations clerk would like to speak to him about the matter.

After several requests, he finally came to the phone. I heard him tell the Reservations clerk that he didn't have any rooms. When I returned to the phone the Reservations clerk transferred me to Guest and Relations.

At this time I spoke to an Ms Carol and she informed me that the Reservations clerk had made a mistake and book me for Aug 7, 2000, instead of Aug 7, 1999.

She then informed me that she would make reservation at another Holiday Inn using the same confirmation number, which she did. After arriving at the other Holiday Inn (1325 Hurstbourne Ln) I checked in with the desk clerk and gave her the confirmation number and I was given a price of $92.00, which was a significant difference.

I informed the desk clerk that I had already been booked with that same confirmation number at another Holiday Inn but there where no vacancies. I asked her should I be entitled to receive the same rate as the first reservation, she told me no.

I asked her if they had any discount such as military, AAA. The desk clerk told me no and said that their Holiday Inn wasn't connected to the other Holiday Inn.

Upon checking out the next morning the desk clerk was totaling up my bill and I asked him about the military discount and he gave it to me ($77.00).

After returning to my home in Frederick, Md, I called the 800 number and a couple more Holiday Inns to ask about being booked for the year 2000.

They informed me that they couldn't do it because they can only book up until 52 weeks out.

I really do think I was not given the room because of my color.(Black). Because I could clear hear the Reservations clerk saying that they had a lot of rooms open.

I felt as if I had gone back to the 1960's, not being able to get a room because of my color

My 10-yr-old daughter was left out in the car for about 45 minutes as this all took place.