Small Claims Guide Class Actions Lemon Laws FAQ Newsletters
|
|
NEWS
RECALLS
COMPLAINT FORM
SCAM ALERTS
RESOURCES
Small Claims Guide Class Actions Lemon Laws FAQ Newsletters |
Share |
| Automotive Education Employment Electronics Family Finance Health Homeowners Insurance Pets Shopping Travel |
 Print This  Email This
|
|
|
Hilton Hotels |
|||||||||||
|
Helen of La Crosse, WI November 17, 2009 Compared to other complaints mine is fairly insignificant, but I'll never stay at a Hilton again. The room was so cold that I couldn't sleep all night and finally got up at 3:30. I turned up the thermostat, but only cold air came out. In addition the lights in the bathroom were so dim that I don't know how a man could shave. All the little bathroom amenities were on a coffee height table. There was a make-up mirror with no electric outlet. Even if there had been was I supposed to sit on the floor? Hilton spent millions on decor, but not much on comfort. The only reason I stayed there was for an educational forum. I hope they select a different hotel next year, and I'll certainly suggest it. Leslie of Theodore, AL October 5, 2009 Valet drove my car and messed up air bag sensors. Were in a room where refridgerator didn't work but was changed. Than air didn't work, sent someone to fix & siad they did but didn't. Sent another repairman still didn't fix. Then said they left message to change rooms; no message on room phone and didn't bother to call my cell phone. Have emailed numerous times. They tell me valet is contracted out, & they watched cameras and no one was near my car however, my husband and myself went to the car twice. So, they lied about that. Then they emailed me problems had been resolved. I emailed back that nothing had been resolved and now they refuse to respond at all. Car needs sensor replaced. Paid 450.00 for room that was unbearable william of scottsdale, AZ August 19, 2009 I am writing to request your assistance in a matter pertaining to an ongoing problematic situation I have with the Hilton Corporation. Over ten years ago, my wife and I were given Lifetime Diamond VIP cards. This card allowed us maximum privileges in the Hilton Honors program. In October 2007 Hilton Corporation sent us an unsolicited Gold VIP card, which offers considerably less privileges than the lifetime diamond card. At the same time, we were told the seniors program was being discontinued and it would not be possible for us to maintain the Lifetime Diamond VIP cards. Additionally, if the diamond card was linked to the senior program, I was never made aware of the fact and, in my mind, it is a discriminatory decision. In desperation, we wrote Joe Ducey, an investigative reporter of ABC in Phoenix, AZ and he kindly aired our perplexing situation. He, too, has never received a reply from Hilton. I do not understand, nor does it make sense, that a lifetime membership can be revoked. To me, lifetime should by very definition be lifetime, unless they have a policy to discontinue giving cards to all seniors. We have phoned and written repeatedly to all corporate entities and we do not even receive a response. It would be much appreciated if you could intercede on our behalf and request they reinstate our Lifetime Diamond VIP cards. Thank your for your attention to this matter. Noel of St. Petersburg, FL August 6, 2009 I was sponsoring my family reunion and wanted to reserve rooms for them and have a meet and greet in one of the small conference rooms on sight at the hotel. Myself and Debra had discussed options, and I made it clear we didn't have alot of money. She seemed to have contradicted her conversation agreements with me and a witness verses what the contract said. That's were I got confused. The contract was long and alittle confusing. I just wanted to reserve rooms and have small gathering on Friday night. I initially went back to Debra wanting to change the number of rooms I reserve to a lower number at which point she made me aware that I already signed the contract. In the end my family utilized 5 of the 15 obligated rooms, and I paid 576.00 for the use of their Harborview Room for 4 hours. Crystal of Middletown, DE July 16, 2009 Message e-mailed to Hilton Hotel on July 12, 2009. To date they have not acknowledged receipt or replied that matter is being investigated: Prolonging this correspondence was prudent in conveying my disposition objectively. But, this by far, is the most loutish experience I've ever encountered at a prominent hotel. On the morning of July 21, 2009, while showering, the sparsely non-skid surface of the shower become equivalent to a sheet of ice. The unexpected fall left me momentarily bemused and concerned that I may have sustained serious injury. To advance the point. Select parts of my body were bruised, my left elbow/lower arm slammed bluntly on the rim of the tub, and second toe (rt foot) adjacent to the largest, painfully motionless and began to swell quickly. I thank God it wasn't worse. As expeditiously as possible, I contacted Guest Services. I received an impersonal apology and the young lady advised the Manager would be notified. Thirty minuets to an hour evolved, no return call, no consideration given to my plight. At checkout, again, I requested the attention of the hotel manager. The staff at the desk looked on in bewilderment, then summoned Don Dillard. I sat in the lobby for another 30 minuets waiting to be acknowledged. Donn Dillard emerged, cosmetically apologetic and detached. His inquisition of facts was equivocally egocentric. Callously, he gazed at my foot, offered an ice pack, summoned hotel security to provide an accident report, and immediately excused himself to making a call. During this time I took several photo of my foot. Another 20 minuets lapsed before the security representative surfacing with an ice pack and accident report form. To add insult to injury. I overheard Donn Dillard in an external conversation make a direct accusation that I may have sustained the injury elsewhere, or may have been intoxicated. I had not been drinking and found this blasphemous accusation highly defamatory. After completing the report Donn Dillard re-emerged directing me to drive myself to a local emergency room. Liability of the cost of medical treatment was the last statement vaguely disclosed. At this point I was so disgusted by his insolent treatment, I declined and advised him I only wanted to leave the premise. I return to the desk to ensure they'd completely discharged me from the room. There was no delay in charging my account. He then offered to load my suitcase. He did so, abruptly slammed the trunk of my auto and hastily walked away. Within an hour I contacted Hilton's centralized Guest Service to file a grievance. Again, liability was skirted and deflected to the independent owner. Informed that this Hilton was independently insured. My call was documented and I would be contacted, the next day. I work in the Judicial field and this is the most blatant violation of civil belligerency. My personal physician confirmed the toe was not broken, but badly traumatized. The bruises have subsided, but not my recollect of this preventable accident. To date, the Hilton McLean, Tysons Corner has made no apology. Such indignation is unwarranted and will not be recipient of my future patronage of Hilton Hotel or affiliates. Christine of Hammond, IN March 26, 2009 Christine of Hammond IN (03/26/09) Doris of San Leandro, CA November 10, 2008 Doris of San Leandro CA (11/10/08) Hortencia of West Sacramento, CA August 28, 2008 My cousin Natalia had booked a room reservation through a month in advanced. The reservation was placed under her name because she used her credit card. When we arrived at the hotel, and checked in, they had placed us in a room with one queen bed. We had requested two beds because there were four guests staying in the room. We were given a different room and were provided with roll away beds(25). We left our stuff in the hotel and went out into the city for dinner, we didn't return till about 10pm, where we changed and were about to check out the night life. We received a call from security saying that they had received a noise complaint. We told them that we would keep it down and were about to leave. Within a few seconds we received another phone call staying the same thing. We told them that we had just received another call and that we were just heading out the door. We left and didn't return till 2:30am. Two of us went right to sleep. About thirty minutes later, our two other guest came in and were sitting at our table eating some late night food, when we received a pound at our door. The two other guests opened the door and the security told them that they need to leave the hotel. They were shocked and didn't understand why they were being asked to leave. The security told them, that only registered guests could stay in the room. They woke up the one person the reservation was registered under. She spoke with security and told them that she was the only registered guest because the reservation was put under her name. Security yelled for everyone else to leave. The registered guest asked to speak with their manager to try to fix the situation. One security officer escorted her downstairs to the lobby where she could speak with the manager. The other two security officers waited in our doorway with the door open. After about five minutes, the yelled for the three of us to pack our things and get out. We aked if we could wait for the registered guest to speak with their manager before they kicked us out. They refused and came into the room and kept yelling for us to get out. I had no time to even change out of my pajamas. The two security escorted us down. And we spoke with the manager about writing a complaint. She informed us that she had no complaint forms to give us but that we could leave her our email address and she would contact us. A week has passed and we have received no reply from her. Caesar of Bell, CA September 13, 2007 Hilton Hotel has charged my Credit Card for TWO rooms when I did not place the order. I have called the Hilton Hotel that charged my Credit Card a lot of times and all I get is the run around from there finance department. This has been going on for more than 5 months. My credit card states that I have to pay for it because it was a reservation that was done, I have told them that it wasn't me but they still argue with me that when a reservation on a credit card is done the card holder is responsible for it and I must contact the hotel. I even told them it was fraud but they don't help me. PLEASE HELP!!! Bruce of Salem, SC September 7, 2007 In August 1996 I paid a fee (275) to join as a LIFETIME member the Hilton Senior Honors program. There were several benefits offered including, 50% off rates, 20% dining discounts, bonus HHonors points and upgrades. I was issued a membership card with the word LIFE appearing over the Expiration Date. After a short time I realized the discounts were of little advantage to me however, the upgrades and bonus points were of value. I increased my patronage and in fact eventually EARNED Diamond level in the HHonors Program. Recently I received an email stating the Senior Honors Program was to be discontinued. I sent an email to the writer (Mr Burke) and did not receive an answer. I called Customer Service and was given an indication they were receiving a number of complaints similar to mine. A person called me back and was of no help, except to say the LIFETIME really meant, LIFE OF THE PROGRAM. I then sent a letter to the CEO, Mr Bollenbach and have not received a reply. Advertisement
| ||||||||||
