Hertz

I went online to rent a car and settled on Hertz in the city of Sunnyvale, CA. I was offered what I believed to have been insurance for Hertz so I purchased and when I went to get the car, we discussed the rates and they were $165.00 online and I went with the $135.00 after I was explained the difference. I was told that the monies would be withdrawn when I bring the car back, so ok. Then I checked my account and that's when I realized Priceline was the provider of the insurance which makes no sense to me.

I have never rented a car and had never done this online; I thought I was making this deal through Priceline but for Hertz. Now, I find out this is not the case. I took the car back just knowing everything would be voided out. Priceline representative on 1-800-774-2354 as well as supervisors refused to satisfy me by refunding or just cancelling the transaction.

I was told today that this is usual practice for Priceline, and Hertz can't help my bank and refused to do what I feel they should do. I need help to get my monies back. What can I do within the law? I am on disability and my car is not running so I needed a car until I get it fixed which is why I was renting one. I will contact an attorney if need be.

I rented a car from Hertz while my car was being repaired due to an accident. The attendant at Hertz asked for my credit card to be on file although insurance was picking up the tab for the rental. A month goes by and a credit card fee is on my bill for Hertz. I am still waiting for them to reimburse me for the error.

Back in October 2011, I was in an accident which resulted in my car being totaled. I was given a max amount to spend per day by my insurance company, and foolishly decided to go with Hertz, over my usual Enterprise. The only reason for this was I was guaranteed a better car for the same amount by a rep over the phone. However, once I arrived at the Gainesville location, I was told this was not the case, and I would be given something in the Economy class. When I protested slightly, the (only) person working there at the time begrudgingly obliged.

Lack of communication warning #1. After this, I was told I needed to leave a card on file, which would not be charged, and that my Insurance company would pay for the rental through November 25th. A month rolls by, and I drop the car off after hours on November 22nd, three days early. I did this, only because I was having major surgery the next day, and would be unable to do so after that date.

A month rolls by, and I notice a charge for $79.99 on my credit card. I call the Gainesville location, and the same girl who rented me the car answers. She claims to have no idea why I was charged, and told me to contact the main Billing Department. After speaking with main Billing, they told me the car was not processed by the Gainesville location until the 26th. I told them this could not be, and again called Gainesville. The same girl answered and said they indeed processed the car on the 23rd, and that her manager would have to give me the refund.

Two weeks pass with no word. Why should I have to track someone down for a mistake that they made? I called again, and the same girl said the manager was out, and she would call later. Still there was no call another week later. On 1/26/12, I called and was delighted to hear from the manager! Finally, I could get this settled! Much to my surprise, he had no idea what I was calling about, and according to him it was the first time he'd heard of my issue. He claimed I would have to wait until girl rep came back in, and she would not be until Friday (the next day).

"So when will I hear from her? " I asked. "Oh, probably Saturday. " Really? You know I've had an issue for three weeks, and you, as a manager, said I won't get a call for two days? It's absolutely disgusting. What made it worse is that I didn't get even a hint at an apology. I never got that Saturday call by the way. Monday, 1/30/12 rolls around, I call and get the manager again. In so many words, he tells me that my reservation was in the last fiscal year, and they could no longer look up my reservation. Instead I would have to settle for a Hertz voucher. I clearly refused such an option, as it was that location's fault that I was charged incorrectly.

Too bad for me, as it was my word against the girl rep's as to when the car was dropped. I was also told, that if I called corporate, they would just send me back to the manager at that location, and he could not or would not give me a refund. I call corporate, and not ten minutes later, I was told the $79.99 would be refunded to my card. Not only that, but the rental I had was rented to another person the very next day after I dropped it off on 11/23/11! Obviously, this completed validated what I had been saying the whole time.

For some people, $80 could make or break their budgets. I am not going to name names of the two representatives, as I've already taken it up with corporate. However, I can say that I've never been treated with such disrespect and indifference by these two incompetent people. I hope this review deters anyone from ever renting with them. I can only hope this was not some scheme by the two people there, and they didn't charge my card and take money from the location. I have cancelled my card for fear that my numbers may have been copied.

I have been a gold member for many years and over these years have rented many vehicles from Hertz. After my last experience, I will not rent from Hertz again but I will share my experience on every website, blogs and travel sites and everywhere else I can.

Our vehicle broke down and we were left stranded on the side of the road. The emergency help line was very rude and not very helpful and when I complained to the customer service person (named April) at the Santa Rosa rental facility, I was promised she would make things right. Of course, I have never heard back from her.

I understand how Hertz feels about their customers and I will share this with as many people and in as many ways as I possibly can. You may have screwed me over but I will do everything possible to make sure that it is known to as many people as possible so that they do not suffer the same fate as I did.

I rented a car from Hertz in Namibia in the fall of 2011. It is now the end of January 2011. Hertz has still not charged my credit card for the original rental; however, they did charge me for a ruined tire I had while using the car. I have insurance as a benefit of my credit card for this type of accident, but only if the car rental was charged to this card. So, I am stuck for paying nearly $200 for a tire. My benefits won't kick in because Hertz has not processed the original charge, and my credit card company tells me that Hertz can still charge me for the original rental anytime they want to in the future. Unfortunately, by the time Hertz puts the original charge through, I could be ineligible to file a claim for the tire. Hertz in South Africa will not answer emails and telephone inquiries about this situation.

I rented a car at PHL on January 16th, 2012 and returned it on January 19th, 2012. I drove 135 miles in total. Before returning the car, I refueled it in Blue Bell, PA as I usually do, and drove 20.26 miles to return the car at the PHL Hertz location to catch a flight to DFW. When I arrived at the Hertz return location, my fuel gauge for my Chevy Cruze was in between the "full" tack and the next tack below it, but closer to the full one and touching part of it (I have a picture of this) which I am happy to share.

I was then informed that I was being charged $18.12 refueling charge at $9.29/gallon. I immediately requested to speak with a supervisor because, even if the refueling charges were appropriate (and I argue they were not given that I had just refueled 20 highway miles earlier and over-filled the tank), the charge should have been for less than 1/16th of the tank capacity (15.6 gallons) or 0.975 gallons. Multiplied by the absurd cost of $9.29/gallon, this equals to a charge of $9.05 vs. the $18.12 charged.

Besides the obvious overcharge of 100% of the "fair" amount of gasoline missing, Mr. Scott ** was extremely rude, and at one point smirked, walked away and shook his head instead of dealing with an (justly, I think) irate customer. I have to add that I am a "President Club" member with Hertz and I have rented from this location every other week for a year and a half and always returned my car with a full tank (I have the records to prove it).

Besides the incorrect calculation of the gas quantity, the absurdity of charging customers $9.29/gallon for refueling is staggering! It is an unfair business practice that generated $43.7 M revenues for Hertz according to their February 25, 2010 10K filing. It should be addressed at the national level and made illegal to gouge consumers. It is highly unlikely that the costs these companies are sustaining to store and dispense fuel are 100% of the retail fuel cost. At a minimum, I expect an apology for Scott's behavior. As a frequent business traveler, this was one of the most dismal customer service experiences I have ever had.

I rented a car on a weekly rate. Every 7-10 days, I would call Hertz or they call me to take a deposit on my debit card. I rented the car in Sacramento, CA Natomas branch and returned the car at Oakland, CA Airport on Nov 17, 2011 approx 5:30-6pm. I did not get a receipt due to no one was there to greet me. As a result on Dec 23, 2011, I get a bill for $2,200 saying I turned the car in on Dec 22, 2011.

I rented a car from Hertz to travel to Massachusetts to see my grandmother. I was told there was an E-Z Pass on board and ready to use for a fee if I needed to. I ended up using it three times in NJ and Delaware. I started receiving $30 ATS fees (2) and three tickets, each for $54 from NJ. I have spent hours on the phone trying to get Hertz to even freaking reply. My $400 rental has turned into a $650 rental and Hertz has been rude and unresponsive. I am without a job and this is no little matter to me. I have no recourse and have told everyone I know, even corporations I have worked with, to dump Hertz. It is quite frustrating to fight a major corporation over what is peanuts to them and everything to you.

I had exactly the same experience as Darlene (1/5/12). A frequent renter from Hertz for years and a President's Circle member as a result, I was turned away in Toronto on Dec. 30 when I went to pick up a reserved car. The local agency, which has always treated me well, could not understand why I was blacklisted and could not do anything about it. A week later, I received a letter from Hertz Back Office Services confirming that I have been permanently suspended because of repeated excessive mileage. There was no explanation of what they mean by "excessive mileage."

All of my many rentals over many years were happily accepted by Hertz. Almost all included "unlimited mileage." I feel insulted as well as being inconvenienced. Why would any company apply such an arbitrary punishment, with no notice or attempt to communicate, to someone who had always been one of their best and most-favored customers? I can understand that they may want to adjust their mileage policies to maximize their profit but it doesn't make sense to anger their best customers by doing it retroactively.

Like Darlene, this action has cost me many hundred of dollars worth of award points. I am aware of one other Hertz customer in Canada who has received the same treatment; I assume that there are many more in Canada and the US. This forum is a useful means of sharing this kind of experience. I have emailed Hertz in protest but have received no reply. My local corporate agency is trying to learn about this new policy, without luck so far. I still expect Hertz to realize how stupid this action was and to apologize to everyone who was unfairly accused and convicted of doing anything that was a violation of Hertz's published policies.

My son was home from Afghanistan for his mid-tour visit in October 2011. He rented a car in Murfreesboro, TN and signed a one way contract to return the car on 10/28/2011 in Aiken, SC. He picked up the car on 10/25/2011 around 5:30 pm, drove to Aiken, SC on 10/26/2011 and returned the car at the Aiken Airport drop off at 5:45 on 10/26/2011, two days early. Hertz charged $353.41 for a car he used for one day! At first, Hertz refused to refund the two day charge because they thought he kept the car for the entire time. However, after Aiken Airport personnel verified that the car was returned on 10/26, Hertz reluctantly refunded one day of $117 and called it a "courtesy refund!" Hertz refuses to refund the other $117 and had many excuses as to why. Calls to customer service were futile and the representative extremely rude.

I am what Hertz refers to as a high volume renter because I rent 40+ cars a year which boosted me to the "President's Club". I rented so many because of my work and we have a corporate account where we got a certain rate and unlimited mileage.

I received a letter in the mail on January 3,2012 telling me that my renting privileges as well as my membership in gold service club have been permanently suspended because of repeated excessive miles driven. I am wondering what Hertz thinks the term unlimited means? When you are part of their gold program, points are given according to the end cost of the rental.

Well, I had over 2,500 points which I could use for a full week free rental, but when they suspended my privileges, they wiped out my balance of points that I had already earned. When I called, I was given an email address to write to and have my account reviewed, but I never got an answer. Now what? This company has given bad service before but this takes the cake.

On our recent trip to Ontario, I, with my wife and two children, rented a car from Hertz at Toronto Airport to be dropped in Montreal four days later. Snowstorms were expected and sure enough, they hit us around Bancroft. We discovered the car had almost bald front summer tires. After some terrifying experiences we parked it and rode with my brother who had rented a compact car with decent all-weather tires from National. (I grew up driving in Eastern Ontario snow). We limped into Ottawa and switched the car for one with good tires for the rest of the trip. The Hertz' clerk in Ottawa attempted unsuccessfully for 45 minutes to call the Toronto Agent before giving up and opening a new contract for the replacement vehicle.

I have now learned that there is absolutely no way to complain to Hertz. They don't answer their telephones and the web-based email feedback forms simply reject any input. By the way, they were charging almost $1000 for four days rental of the compact car with high mileage and a loud front bearing hum. They simply don't seem to care.

I got great distress and danger for myself and my family as we limped over 250 km of snowy roads.

I returned the rental car and encountered "Frankie" who refused to give me a ride home. It was below freezing, I was not dressed for the cold, and I was in an unfamiliar town with several bags of heavy groceries. I was shocked and asked if he could call a cab. He refused and said, "!@#$% you, I don't care what you do. I don't even work in this office and I am giving my notice anyway". He was obviously angry at his employer, but chose to take it out on me. All I did was show up first thing Saturday morning to return the car.

I called Hertz's main number and was told that they don't guarantee rides home. I checked their website, which states that Hertz will pick you up and drive you back. I then spoke to a supervisor who said that she would contact Frankie's boss. I waited a long time in freezing conditions while I tried to find some way to return to the house I was staying at. I waited quite a while for a cab as I was in the middle of nowhere. It has been 26 hours and still no return phone call. My $30 one day rental ended up costing a considerable amount more due to cab fare etc. and I injured my hip falling on the ice when I had to walk to find a place to wait for a cab.

I would not even give them one star. It was the worst customer service I have ever received, starting with the unbalanced Hertz employee, Frankie, and ending with a corporate office that chose to leave me stranded in the middle of nowhere.

When I went to pick up my Hotwire/Priceline rental vehicle, I was told the car I'd ordered was too small and that I needed a larger one. However, I would have done better in Kent's Villages with the one I'd ordered. For this totally unnecessary "upgrade" at a considerable fee, I would have done better to walk over to Enterprise and cut a better deal with them. But Hertz's "Contact Us" policy means the two-finger salute because this all happened at Heathrow. I don't find it funny to be both jet-lagged and forced to sign any agreement under duress. Hertz probably encourages its desk staff to perpetrate this tired old bait-and-switch routine.

Seeing how every other person has similar complaints just like my own, I am going to continue this thread about my experience. I just hope Hertz is ready for a law suit. On December 18, 2011, I prepaid a rental from Hertz from my iPhone. That rental was for 2 days, at a $19.95 rate. Thus, equating to $39.18. When I arrived at the LAX airport, I immediately made my way to the Hertz office, to pick up the vehicle. Upon entering the doors and talking to the representative, I forgot about the insurance, the taxes, and fees. As a result, I allowed the charge to go through, equaling a sum of $15.00 per day. ($15 x 2 days = $30.00 + fees = $54.30). When it came to me paying for the bill, it reflected that my credit card would be authorized for $254.00 ($200 deposit included).

As I drove it off the lot at 12:30AM, everything turned out fine, up until the very next day when my brother informed me that the gas switch doesn't work. We even tried to manually open it, as that too didn't work. Because of this, I called Hertz Roadside Assistance to let them know of the discrepancy, and demanded how I should not be charged for not filling the tank up. The representative agreed, and was a lot more understanding than any representative I know. He even gave me his name, his rep ID, his call center, and the length of my call followed by entering my issue in the notes.

However, because of family issues dealing with holidays, pick ups and drop offs, and etc., I called them back again asking if I can rent the car for another day. The representative said yes, as my charge would differ, in the sense that it would equal $42.00 (insurance included again), that would result with my final bill on top of my previous charge ($54.30), equating to $96.30. Remember this total for it includes the charge for the first three days.

It is now December 19, 2011. I looked in my account to see a prepaid charge of $39.18, and another charge for $96.02. Seeing how I am puzzled at this for the representative told me I should be charged for a total of $96.02, I thought it was rather odd that there were two separate charges reflecting in my account. Hence, the $96.02 involved day 1, 2, and 3. The only charge in in my account it should be the $39.18 and a charge for $56.84 for the additional day and not $96.02. So, I then decided to call them to inquire, and what do I get? A rude belligerent country girl, trying to tell me how I don't know how to calculate in a nutshell. To include, tell me $96.02 wasn't my total charge, but $134.09 is. Now, seeing how this is a bit of an increase, versus it being $96.02 reflecting on my receipt, I thought of one thing that could possibly make it $134.09. Guess what? They charged me for gas, yet I rectified the issue regarding their tank as stated above. Because of this mull muffin, my account is way overdrawn.

Now, I don't know about you guys and gals out there, but I already know our economy is **. I say we should all file a class action lawsuit against Hertz. Just saying there are enough reports of similar nature to mine and yours all over the web, even on people's personal blogspots. I plan on filing a lawsuit, for I know alot of lawyers out here in the LA area. But yes, do not rent from them.

Rented a car to be picked up in Rio de Janeiro for three weeks in my wife's name and was quoted a price of R$1700.00. When we landed, we were told that my wife could not be the driver because her name was not on the card (even though she is a registered user on the account). We then put the car in my name and had to list her as a second driver at a ridiculous cost. We had a reservation for a car without air conditioning. They said they did not have any cars left and was given one with air conditioning. They told us that we had to have a certain kind of insurance that was not an option. After it was all said and done they charged us R$2600.

I complained after we got back that we were given a car that we did not ask for and was charged extra for services we did not ask for. Hertz told us that we agreed to optional charges so therefore we were out of luck. I complained to the Better Business Bureau and Hertz lied to them and said again that we were given an up grade and we agreed to the options. We were not given an up grade. They did not have the car we reserved so they had to give us the other car because that is all they had. We were told by the attendant that the extra charges and insurance we mandatory and that we could take it or leave it. I know that they us the fact that you are 10 hours and 5000 miles away from home and have no where else to go to force you to pay extra. Hertz has shown that they do not care about their customers and they are only concerned about the all mighty dollar. They offered me some coupons to try and shut me up but I told them that do not do business with dishonest people and when they showed up in my mail box and I wrote return to sender on them.

On November 13th 2011, I reserved a rental from Hertz through Hotwire.com. My car was in the shop. The pricing was $178 for a midsize SUV for seven days.

When I arrived at the airport, I was told that I couldn't get that particular vehicle due to the fact that I didn't have a round trip ticket. I was offered a compact car for the same pricing. My car wasn't ready at the seven day marking so I called customer service to extend the contract. A recording announces that if you'd like to extend for one or two days, there is no need to call. Being that I needed it for another week, I called and talked to customer service. I was quoted that from November 20th to 27th 2011, it would be $220 due to me going through Hotwire.com but for a daily extension, it would be $39 daily. I wouldn't get it for the same pricing.

Long story short, I returned the car on November 29th and I was charged $355 on top of the $178. $533 for a total of sixteen days. I was quoted one thing but charged for nine days at $39 daily rate. I went to complain but I was directed to speak to a manager.

When I talked to the manager, he gave me a $50 credit for a future rental which was ok. It's the principal of the matter. Half way home, I realized that I left my work badge and an air freshener in the vehicle. Immediately, I called all the local numbers I could find but with no answer. I then put in a lost and found complaint within an hour but I've received nothing. I put in two (2) requests both with vehicle numbers requested.

I called the customer service number on December 5th and I spoke with Erwin, who assured me that I would receive a call back that day. It is now December 9th but no call. I called the customer service again today, only for the representative to tell me that she'd forward this to Erwin with high importance and nothing yet.

The identification left was my police badge. It is off high importance that I retrieve this item. It has my picture on it, along with my full name. It should have been as easy as me returning the very next day to retrieve these items; it is now ten days later. I'm not completely understanding why it has complicated as it turned out to be. I need this matter resolved as quickly as possible please.

On Oct. 11, 2011, I rented a vehicle from Hertz due to my vehicle being repaired from an auto accident. I was given a dirty, banged up smelly car. On Oct. 14, 2011, I returned the car and was given a replacement. I was issued the same type of vehicle but a year's difference and different license plate. The first vehicle had Conn. plates and the vehicle that was swapped on Oct. 14 had NY plates. I returned the vehicle when my vehicle was completed on Oct. 19. Well on Dec. 5, I received a violation notice for $90.00 stating that I ran a red light with the second vehicle that was issued to me on Oct. 14, 2011.

Needless to say, the violation was issued on Oct. 13, 2011 to the vehicle with NY plates that was not even in my possession on that day. Somehow or another they are insisting that they issued me a Toyota Rav 4. The people at my local facility do not know what they are doing. Nobody there can give you an answer to anything that you ask. It has been nothing but aggravation to me from day one and now it's going to be a nightmare. I have rented from other companies in the past and have never had any problems. This was my first and last experience with Hertz. I would not recommend them to my worst enemy, let alone recommend them to anyone.

I'm a long-time Hertz client, usually very happy. This time I returned a vehicle at Miami Airport after a very pleasant rental experience, up until couple weeks later when I got a letter advising me that I was charged $58+ for not full tank of gas. I have refueled full tank a mile away from the drop off location and it's good thing I kept the receipt. The return record also shows returned full. I called customer service to dispute and to complain and was advised that there were similar complains for that location and the charges will be reversed. I will lose about 6% of the charge as a result of the charge and reversal on my CAD credit card. No apology, no compensation. I was told there is nothing else they can do about it. Beware of this location and always keep your fuel receipt to avoid this kind of a scam. Not a good customer service experience for such a reputable rental company.

I flew from Chicago to San Francisco and my luggage was lost. I was on a business trip and suddenly needed a rental car to get alternative clothing prior to arriving at my customer meetings. I arrived at the San Francisco Hertz desk on the fourth level of the rental building. Two male representatives were sitting there doing nothing, talking to each other. It took a minute to get their attention. I said I didn't have a reservation, was a gold member and needed a car. They hurriedly said to go down to the first level to the gold office. I repeated that I didn't have a reservation and they said again to go there. It wasn't easy to find but when I got there, I was told there were no cars available. No assistance was offered. I had to go back where I started.

I walked by the two gentlemen, who were still sitting there talking to each other and told them as a courtesy that they should have told me they had no cars available. They made no effort to apologize or assist me in any way and were rude when I asked for an apology for being sent on a wild goose chase. The Hertz staff attitude was rude and they provided no customer service whatsoever, I am a gold club member. When I went out to the Hertz site to log a complaint, there was no obvious place to file a complaint. I called customer service and was told it would be 15-22 minutes to speak to a representative. Their service did call me back. When I got someone on the phone, I was told that no complaints could be filed unless their was a rental record, which of course, I didn't have since I never was offered a car. I was told to go back to their website. I was better served by Budget down the counter and I am not even a frequent renter of theirs.

I had a car accident, a hit & run, so I went to rent a car .I had State Farm Insurance which was 80/20; they covered 80 & I covered the 20. I had to have a credit card; they held $300 and said the difference I would get back. That was July. Now I keep calling them; they tell me to call cooperate office. This was in July. Now, this is Dec. I'm really not happy with their service but yet again I went back. I had another accident. Well, now they are telling me Geico is backed up; they can't close out the claim. So shame on me. I'm now out $500. Who can I call for help with this issue?

I rented a car from Hertz in Park City Utah and was overcharged by $130. The manager, Brian, kept assuring me that he would get the $130 credited back to my card. When he didn't do what he promised, I started calling him once a week and he would tell me he was out of the office but would call me back when he got back in. Of course he wouldn't call back, so I would call him. This has now gone on for over 6 weeks. The money has never been put back on my card and I'm now attempting to go through their billing office but waiting on hold for over thirty minutes.

Every time I rent from Hertz and use the express return, I am charged for a full tank of gas, even though I write down on their express return form that I refueled. They have just done this to me again. Every time I do this, I have to actively look at my credit card bill, find the receipt, and call and complain that they charged me for a full tank of gas. Then, they require me to fax the gas receipt. How many millions of dollars are they fleecing people who refuel, and then the people don't notice the extra charge on their final bill? This is crazy. That is 40-50 dollars of bogus charges on every express return rental.

Reserved a rental car from Atlanta Hartsfield, GA. Hertz offered special discount pricing on Thanksgiving day. Arrived to find over a 100 people waiting for an available car. Told the wait was 35 minutes. The wait time kept increasing. People standing and waiting around with no options. They overbooked to make a profit.

I reserved a car for this week, went to pick up the car. Nobody was at the office. I called the number on the door. Jeff said she had just left 15 seconds ago. I waited 30 more minutes. A guy and his daughter came to get a car. She came and didn't ask who was there first, ask me to step outside, while she takes care of the guy that came in after me then after she took care of him. She said she didn't have my reservation. I hadn't even gave her the number, gave her the number and she found me, but said it was for next month. I said I talked to Sara. She said, "I'm Sara." Than when she realized she made mistake, then she's not the only Sara. Needles to say, I didn't get a car. She said she would try to find one but doesn't look good. My son talked to Jeff two times. First time, he was good. Second time, he was upset and tired of the ***. All I wanted to do was rent an SUV to go spend time with my grandkids. They wanted to go to the Macy's Praid in NYC. I don't like the way I was treated. It seemed like it was because I am black. I hope to hear from you soon. I'm going to Rev. Al *** website, see what he thinks about how I was treated. Thank you for your time.

Hertz wrongly charged my bank account $280.00 for something I did not do. They claimed that I brought the rental car back with a tiny chip on the windshield. Yes, I did take the car back with the chip on the windshield, however, the chip was already there on the windshield. My two boys pointed out to me when I brought the car home for our trip plus I am only two miles away from the car rental. When the agent and I inspected the exterior of the car before I took it home, neither he or I really inspected the front windshield, the focus was mostly on the body of the car. I will not rent another car from Hertz again.

I was on a business trip to LA from 11/14-11/17 and reserved a car for the trip. Rate was about $34 per day. When I picked up the car, the Hertz associate asked if I needed anything bigger and I said "I'm traveling with 3 people" and he said "let me see what I can do".

He put me in a larger car, can't even remember the make, but he never discussed price difference. I was expecting him to say "For X dollars more per day I can put you in this." He never said anything like that and just said, "I'm putting you in this." Stupid me, I assumed it was a courtesy upgrade, of which I occasionally get. When I returned the car, I just happened to check the rate and was shocked to find it was a $30 per day extra fee for the larger car, nearly double the rate I reserved it for.

I complained to the sales associate that I felt I was deceived but of course, I did sign the initial rental contract. My fault. I had never expected such sales techniques from a large company such as Hertz. I could not justify an extra $30 per day to my company so I had to fork out my own cash ($90) to pay down the bill. Again, my fault for not checking before I signed.

My company of course will continue to insist I rent from Hertz, but you can be sure I never will again when on personal travel. This experience left a very bad taste in my mouth.

I was directed to Hertz by my CA AAA representative. My car was to go in the shop for repairs and Hertz was to give me a replacement car. Hertz took my reservation, gave me a confirmation number, and directed me to the local office. However, the local office had no cars. This is a very user-surely company. My suggestion: Never use Hertz.

I rented a jeep from the Cancun Airport. The car was returned within 10 days and I was charged for 30 days. When I asked Hertz for the copy of the final contract with the signed return date, they lost the copy. I was asked to sign a black bank slip when I rented the car. And the amount was filled in later with forged amount of the final bill. I have received no recourse.

Hertz does not have one copy of a contract with my name on it and the check slip they submitted was not even dated. I have copies of all the unsigned paperwork. Chase Bank billed me 3,000 dollars. I opened a case with them where I was returned 481 dollars. They told me that I needed to fax them the papers as proof, which I did. But they refused to return my money and said I needed to file a claim with Hertz. They refuse to answer me. I lost 2,000 dollars due to overcharges.

I reserved a rental car only to be notified that it was not going to be at the original location since another car was illegally parked in the Hertz owned parking spot on the street. I was told the car was now located on the other side of town in a parking garage. After inquiring why Hertz would not take any action, I was informed that it takes too much time and effort for Hertz to rectify these situations and it would up to the member to notify the parking authority or police! So, I needed to take a cab to the new location only to find that the car was not there.

I found another Hertz rental car (same model; different color) and connected Hertz customer service to see if I could rent that car. Each time I tried to contacted Hertz customer service, I had to wait approx. 30 minutes per phone call which was completely unacceptable. I was finally connected only to be told that I could not rent that car since it was not logged into their system. While on the phone, I was told that someone had moved my reserved car from the garage back to the original location uptown which was not communicated or made known to anyone. At that point, I was very late for my appointment and I cancelled my reservation after over an hour of frustration, non communication and mismanagement by Hertz.

My car was in for repairs Progressive insurance rented a car for me from hertz on Randal Rd Elgin Il. Dealt with Phil and was told had no subcompact. I had to upgrade and pay $5. First of all, why was the reservation accepted if there was no subcompact car? So I agreed to $5 a day. Received my bank statement and I was charged $40.23 from Phil on Sept 19,2011. I called and spoke with Seth on 11/7/2011. He stated I was charged for not returning the car till 9/14/2011. When I stated I return the car on Tues the 13th at McGrath per instructed by Phil, he then said it was for gas. He eventually told me he was not sure. I needed to speak to Phil.

Phil called back and was saying also it was because I did not return the car until the 14, which was incorrect. I called and spoke to Phil at Hertz on 13th after 5:00pm to tell him that I left the key with girl at desk0. So on the 14 when he went to get the car, he knew where the keys were. He then asked that I call him in the morning to remind him. I did that also. I can provide a copy of my cell bill if need be. Now, he's saying I am only disputing $5 charge. This is wrong. I am disputing $35.23 of the $40.23. He made the mistake and now he is attempting to fraudulently bill my account.

I tried to rent a truck for our non-profit organization. It was 10 mins to 12:00. The manager at the Hertz in Hemet, California told me that he would rent us a truck but they closed at noon. I was coming from a city 20 minutes away. I asked if he would stay open for us since we were on our way. He said yes. The tone in his voice made me suspicious that he might have me drive all the way there and then not rent the truck to me. I asked if he was going to close the door on me after I got there. He just said that I had better hurry. I got there at 12:15. He was in the office and refused to rent to me and our organization.

We are a non-profit organization and we do a lot for people here in the states. We also build orphanages in Mexico, and have built several women's shelters both in Mexico and here in the USA. I cannot believe that this man treated us this way. I understand closing at noon; he just should have said, "No" "we close at noon and I won't wait."

We will never do business with Hertz. Our organization will never do business with Hertz again and we will tell all we can about their poor customer service especially the one in Hemet.

At or about 10:47:37am, Oct 3, 2011, I filled up the tank at the Chevron Station at 4680 Lincoln blvd, Marina del Rey, CA 90292, located about 4.5 mile from the Hertz rental office near the airport (9000 Airport Blvd., Los Angeles, CA 90045). When I returned the car 11 minutes later at 10:57am, the female technician verified that the tank was full and I owe nothing whatsoever. She then inspected the car, reassuring me that there is zero charges.

Needless to say, Today, Oct 31, I was shocked when I check my credit card statement, discovering that Hertz charged me a whopping $68.56 for fuel used on Oct 13. Fortunately, they got all the data wrong. Their alleged return date alone shows a 10 day differential from the actual date.

I returned the car at around 10:57am on Oct 3, 2011, not Oct 13 as claimed by Hertz. Moreover, as their alleged return date is 10 days later than the actual return date, there is simply zero credibility whatsoever about the rest of Hertz's claim. If they can't even get the car return date correctly, what make you think they could get anything else right?

And I have copies of the following receipts to prove my narratives. Either Hertz confuses the car I was driving with another car, another driver on another date, or they purposefully build this kind of error (but always in Hertz's favor) into their system as part of an ongoing scam to fleece unsuspecting customers who may not check their credit card monthly statements carefully. A very casual review of the following Consumer Complaints site against Hertz reveals a substantively persistent pattern of similar fuel charge scam. It's free money, free profit for a corporation that has long since forsaken any sense of ethics.

Another causal check on Yelp site, I found another multiple similar complaints in less than a minute. I am sure there are thousands of similar instances perpetrated by Hertz. They know they could always claim careless clerical mistake by technician or computer error when they get caught. Oh, and what a miracle, somehow the clerical errors, or whatever they claim, always err in Hertz's favor. And they make billions of ill-gained, illegal profit if they don't get caught.

I rented a car in Hertz Portugal to be delivered in Guarulhos airport, San Paulo, Brazil on the 4th of October 2011.** The agent was 1100515818, and I had a full credit voucher. When getting the car, I was requested to provide my credit card number "just as a guarantee," inspite of having a full credit voucher. Then I returned the car on the 9th of October with no problem.

3 days after, I realized that Hertz (Guarulhos, Brazil) did debit my credit card in the amount of 541.13 with a total 551.28, including bank taxes! I'm claiming the immediate reimbursement of this illegal and abusive debt since 2 weeks ago, without success via Hertz Portugal, my Bank, my travel agency, and others.

I was emailed by Hertz asking me to update my arrival information. I logged into my account to do so, but when I did, I noticed that they increased my rental rate by $30.00. There was no change to my rental. In fact, it was for 30 minutes less than I had initially entered. There is no notice that this will happen. This is a very sneaky and deceptive practice. I guess you get to be number one by being dishonest. When I called for assistance, I basically got a "too bad!" This is probably the third time I have had an issue with Hertz. I did not change my arrival time so I avoided the charge.

I made reservations for a rental at the ATL airport and was sent the following details via email:

When I arrived at the Hertz counter in ATL, the rep asked if I wanted the insurance (which stated above, had been part of the package). When I answered in the affirmative, he asked if I also wanted GPS. I said, yes. He handed me a bill in the amount of $970+. I was stunned. I told him to take off the insurance and GPS. The bill dropped to $524.59. Because I had rented from Hertz three times in the last six months, I assumed that this amount included a holding deposit that would be returned when I returned the vehicle.

However, in the end, Hertz charged me the full $524.59 ($167.47 more than the $357.12 estimate). I called the Customer Support line and explained all of this. The rep explained to me that they charged me for insurance. I asked her why I had paid $72 for insurance yet they charged me this total? She said nothing and then put me on hold. The line then went dead.

They make you pick at least one star, but I also vote zero. Do not rent from Hertz Rent-A-Car. I guarantee it will be a horrible experience, from the high-pressured tack-on services tactics to returning the car.

I rented a car from them on February 11, 2011. During the course of normal driving, the wheel cover popped off. No damage was incurred, no flat tire. It wouldn't surprise me if the nasty representative went down and loosened it since I wouldn't sign up for the $50 additional fees. He made it clear he was upset - they must get kickbacks. In this instance, I had to leave the car after renting until I could get a ride back. After grabbing the keys, I passed him heading that way. Not to mention, he gave me the wrong information about the car, so after attempting to find it, I had to ask yet another attendant. He was aware I had to leave it.

When I checked in the car, I was given an amount of $15 for replacement, relieved I was willing to pay it. The check-in attendants told me to file a claim since it was nothing I did. I figured if not, I will pay $15 just to be done with it, although I maintain it was not my issue, and they should assume the risk of faulty wheel covers.

About three to four months later, I get a response to the claim coded "weak material retention" and a bill for $61. My thought was, how is that my problem? I never removed the wheel cover, I did not hit anything. It was a flaw of design, and they should assume the responsibility in renting out flawed designs on cars with wheel covers. How or why would I be expected to get out and double check for weak material on a Rent-A-Car? I argued this through email since Hertz makes it impossible to contact anyone. I was told, "Sorry, you owe $61," not the $15 I was originally told. I appealed again by email to a claims manager. There was no response, and months later, I started getting calls from a collection agency.

If Hertz is willing to lose yet another customer over $61, then I will pay it. But I promise them I will never use Hertz again; I promise to make sure that everyone I know, including posting on Facebook, not to use them or risk the worst experience possible renting from Hertz. The competition blows them away and there are many with much better quality of service. Hertz is a desperate, greedy, worst customer service rental agency there is.

I rented a car for 4 days with Hertz using my Gold Points. With the 4-day rental, the itemized total given to me was $70.00. This was the charge I agreed to underneath the submit icon online. Subsequently, a $650 "hold" was placed on my account, which is the cost of the daily rental plus a $200.00 security fee. Hertz stated that in the terms and conditions they describe this. However, nowhere in the T&Cs is that charge itemized, despite the fact that the institution is well aware of what the charge is at the time of rental.

I rented a car from the 09/19/11 to 10/02/11 at Oxnard Ventura, CA. There was a terrible smell of smoke in the car. I called to change the car, but they just cleaned and washed it, and the smell was still there. I had to drive far and no one could sit in the car, and I had to keep the windows open all the time while driving. I rented from Hertz more often as I have an AAA card.

I had to put 1 star in order to submit this complaint but actually they do not only get "zero" stars, they are (negative) -10 stars.

I rented a car from Hertz for 3 weeks in September while in another state. I showed up at the airport and signed the paperwork. I was given the keys and was told where the vehicle was parked. I asked, "Aren't we going to do an inspection of the vehicle together?". I was simply told "No". I drove the vehicle 3 weeks, filled the gas tank and returned the vehicle to the same location. Upon giving the keys back and telling him where I parked the vehicle, I asked again if someone was going to inspect the vehicle with me. I was told no. I flew home and got a letter in the mail a day later, saying I returned the vehicle damaged. I called 4 different managers and no one would explain to me how this is legal. I told them there was absolutely no damage done to that vehicle while in possession. I treated it like a baby but I was told to call their claims office. What a scam! I got a letter a few days later from their claims office saying I owe $3,300.00 due to hail damage. Hail? I wouldn't care if the bill was $100.

This can't be legal. They will not go over the vehicle's condition with you before or after. This way, you are gone and they will try to extort money from you. Do not use this company.

My daughter rented a car from Hertz to drive to Texas for her husband's grandmother's funeral. On the way back, they had a flat tire on the interstate and bent the rim. Hertz at the Waco airport refused to trade them cars because the one they got it from was not a franchise store. They were told that they could go and get a new tire and rim and Hertz would reimburse them.

On Sunday, in Waco, TX, there is nothing open that would have both. They had to spend a night in Waco, pay for a hotel, lose a day of work each and a day of school for my grandson. They were also told that night that they could turn in their rental car and rent one from that facility. It would only cost $253 plus $200 deposit because it was one way back to Arkansas.

As of Sunday night late, they were told that their rate of $49 would be honored but they would still have to have a $200 deposit. Upon arrival on Monday morning at the Hertz in the Airport, their kids were told that their credit score was not high enough to rent a car from them.

When I returned the rental car, I was told to exit with my car through another exit. My car did not fit and it blew out the tires. The manager told me that the girl was new and was not aware that I could not exit where she told me to exit. They refused to help me with another rental because my car was unable to be driven. Because of what happened, I have got flat tires, damaged rims, and no transportation for work.

I rented a vehicle from Hertz of Canada, and I had an accident. Doing the right thing, I took full responsibility. I provided Hertz my credit card number and other details on their credit card authorization form (sent by fax only). I gave them the exact date to charge my credit card, as the large amount needed to be cleared first.

The claims supervisor in Oklahoma City waited for eight days past my exact date to process the transaction. They tried to process in US funds, when all the damages were in CDN funds. My credit card company blocked the charges (thank goodness), as they were now over my limit, but the story is not over. A few minutes after the last failed attempt, an online purchase for over $4000 was attempted (again blocked). No one other than a Hertz employee via that fax had my information about that card. Hertz has no fraud department to deal with this. They suggested I contact the Oklahoma City police. I'm 2000 miles away in another country.

I recently rented a car at the Ft Lauderdale airport for 10 days. I was charged for one week at the weekly rate and 3 days at the daily rate. The problem is that the weekly rate they charged me was 10 times the daily rate. I told them they made a mistake but they refused to change the amount charged to my credit card.

My husband is a gold member with Hertz and recently three members of my family was due to come to Miami for ten days. I prebooked a midsized car for them and was given a rate of $438.87 with GPS and tax included for the ten days. I also called two days before their arrival to reconfirm the booking was told everything was in order. When my family arrived in Miami and came to Hertz office to pay and collect the car, the price went up. They were told they had to pay over a thousand dollars. This was very disappointing and will be seeking legal recourse for the inconvenience it has caused.

Before returning my rental vehicle I refueled at the nearest gas station to ensure it had a full fuel tank. On 8/29/11, the serviceman verified the tank to be full upon return to Hertz Rent A Car at 24890 E 78th Ave., Denver CO, 80249.

I was checking my credit card account on 9/17/11 and I found an unauthorized charge from Hertz for the amount of $95.69 charged on 9/13/11. On 9/19/11, I received a letter from Hertz stating when the car was serviced 10.3 gallons of fuel were needed to fill up the tank. I am shocked Hertz would do such a thing to its customers. I now see the company more clearly. It is a company willing to take advantage of its customers for its own logistical problems. It is a company ready to commit fraud at the expense of its customers.

We rented a car from Hertz in LAX. On September 6, 2011 as we were driving to return the car, I placed our passports on the passenger side visor to hold. I made a mental note not to forget it but when we got there I had already forgotten. I just remembered when I was home. It was 5pm when two of us got on the phones trying to get somebody live but it was impossible. We called corporate and all they made us do is fill out a lost and found report. Two days later, the manager called back and told us there was nothing there. I'm sorry but those passports do not have legs to just walk away. I called the US Department of State and they agreed to report them as stolen from that location. It was so sad how the manager didn't show any type of concern at all.

I rented from Hertz through Hotwire and the price came up to $39.57, and I had to pick it up at Tulsa airport and drop it off at Fort Smith airport. When I went to drop it off, the lady at the airport said that I had to drop it off at Tulsa airport but it wasn't going to have any extra charges and that she was going to take care of it.

Today, I received my bill and it came up to $366.45. I have already called 7 numbers and they keep giving me different phone numbers to call and nobody does anything. Then on my last call, I talked to Shanice at Hertz, and she said that I shouldn't take the lady's word for it (the one from the airport). Whose word should I take if not from a person that works at Hertz? We are talking about business here. Anyway, I asked to talk to the supervisor and he was not available at that time. They said that he will give me a call but they don't know when? What is this? A joke? Is that how you treat your customers? Can anybody help me?

When we arrived from LAX to ORD on 06 July 2011, they had no car for us, in spite of our reservation from April (confirmation #: ** / 13 days / 13 Jul - 25 Jul / $337.71). They did not give us any compensation, nor helped us in getting another car.

I returned a rented car to the airport and was charged $23.23 for gasoline. I had just filled it to the nozzle at the Airport Chevron and the tank was full. When I called to complain, they removed the charge without hesitation. It seems a bit suspicious. We were required to stay an extra day for business and were charged the same amount for one day as for the preceding four.

On the other hand, when we arrived at the airport for our return flight, a very nice employee noticed that one of our group was on crutches and said, "Stay in the car, I will deliver you to the airline counter." It was too bad that this person works for Hertz. Business tactics are a bit sleazy at best, if not down right thoughtless and, as I said, suspicious. Short-term, bean-counter thinking and another possibly loyal customer who flies as a part of his business will choose another car rental agency. I bet that I will never hear a word from Hertz.

I got a rental car on agreement number **, dated 05/26/2010. The representative asked for my debit card for deducting security money amounting to $520. He pledged that it will be returned once I return the car and pay my rental bill. After using the rental car for 3 days, I returned it. I paid $328.82 cash to the representative at the counter for my rent fare charges. Once I asked him to return my security money, he took my debit card. After some time, he returned it. He told me that my money will be returned to my bank account in 24 hours. One and a half years have passed. Not a penny has been returned to me.

When I returned the car at the front desk, the lady took the key and said that I am all set and good to go. I then went out of the door and then came back to ask her if she don't need to check the car and the gas and she said again, no and that I am all set and good to go. So I just left because I know there was no damage to the car and I checked the gas and made sure it's at 3/4. But when I received the bill, they charged me $45.99 for the gas.

I called back and was told that the gas was at below half but when I returned, I read the gas was at 3/4 position.

Additionally, I only drove 242 miles on that three days rental. I filled the tank with eight gallons of gas on the second day and I did not drive on the third day because I stayed in the hotel the whole day when there was Typhoon Irene. I have the record of the gas filling; it was $3.66/gallon. I spent $29.32 for that eight gallons of gas at the Sunoco 0012459406 station at 493 Salem Street, Wakefield, MA.

The worse thing was when I called back to dispute with the location. She was very rude and unfriendly.

I then called Hertz customer service and the lady at the customer service is nice and friendly. Although she offered to refund the charges for gas, but the agency had hurt me a lot.

We called Hertz on the phone and made reservation for one way from Niagara Falls to my home in New Jersey. Because trains were cancelled due to approaching hurricane, we were hard pressed to reach home as soon as possible with alternate arrangements. Despite having Hertz rental at Middletown, New Jersey that is a mile away from home, Hertz refused to give that address as return location; instead, they wanted me to return the car at the Newark Airport which is 40 miles away. Even after repeated requests on the phone and personal requests from their office, they refused to give me a car to return to Hertz near my home.

I had to stop over at Newark Airport that night during the storm because I was afraid that I will be penalized if I did not return the car next day (the hurricane was going to hit the next day). So, I planned to take a taxi going home that night but the cab driver refused after hearing about the travel ban. I went back to Hertz but I had to rent another car to drive home costing me another $200 for a one way trip. Still, they did not tell me about the Middletown location; they really wanted me to return the car at Newark Airport in the stormy weather. I had to plead with the manager at Middletown to take the car back because there were no running trains for my ride back home from Newark.

This car rental company is not weighing in options to help customer. They are only helping themselves in taking advantage of the situation. So, next time, no Hertz. I will propagate this message all over the Internet, even abroad.

First, let me start by saying that my husband, Bentley ** and the company he's with often use rental vehicles. And believe me, in the rental business and in any business, it is very important to us. Plus, it is much nicer and easier to do business with a company that cares about their customers than those that care only about the sale.

Now, my father-in-law Richard **, a retired service man and a part-time greeter for Walmart, (on a fixed income) rented a vehicle after a hit and run accident. Understandably, he was shook-up and unsure of how to handle the hit and run. After talking to his insurance company (State Farm), he was assured that his rental and the fixing of his car would be taken care of.

He went to the Hertz office on I-10 in Katy, TX and Tori ** (the store manager) took care of him. He had all his insurance information and gave it to her. However, Ms. Tori ** felt that he needed more insurance so she sold him more. After being assured by State Farm earlier that day that they would pay for everything, he signed the paper, not thinking that $436.79 would be debited from his account. Had he known, he would not have signed the paper because he is on a fixed income.

When I called Ms. ** about this matter, she said that they ask everyone to purchase insurance, and he understood what was happening. It is interesting how someone who is handing over insurance papers and obviously shook-up would knowingly buy insurance that he could not pay for. And more importantly, buy something he obviously already had and she knew it. What is this world coming to when we take advantage of our seniors, in this way, just for the sake of a needless sale?

When I dropped off my Hertz rental car at Salt Lake City Airport, I left my iPad in the front passenger seat floor. It took me ten minutes to realize that I forgot it and when I immediately came back to Hertz car rental, they told me that they did not see any iPad in my rental car.

I am so disappointed in Hertz for lying to me and stealing my iPad because I know I left the iPad on the floor of the car after using it to get directions to the airport. There were three men who drove and cleaned the car but neither of them confessed to taking my iPad. Somebody is lying.

It's so pathetic and I'm so disappointed in them for their lack of integrity. Hertz was not very sympathetic with my issue. Don't ever leave anything at the Salt Lake City Airport Hertz rental car!

Hertz Rental Car-Reserved full size last July Impala or similar was advertised. When picking up, was brought to Malibu, considered by GM as intermediate, not full. I sent a complaint to customer (no) service. Nice form letter, no satisfactory explanation except their opinion that Malibu is full size. Bait and switch still lives.

My wife made a prepaid reservation for the week of 8/14/2011 through 8/20/2011. She called Hertz on 8/13 to see if we could pick up the car on 8/15 and was told that it would be no problem.

When we arrived at SFO to pick up the car, there was no reservation and they will not give us a refund.

This complaint is about Hertz customer service.

I have a simple question and would like to speak to a Hertz representative.

Complaint 1:

They have contact phone numbers on their webpage, but they "hide" them because they don't want you to call them if you have a problem or question.

Complaint 2:

I spent 45 minutes listening to a labyrinth of recordings; none were of help. I went back to the website, back to the hidden customer support window, and clicked on "Live Help." I did get immediate response in Chat Format.

The first thing the chat representative greeted me with was "if you have a billing question or need to contact customer service, please call 1-800-654-4173. How can I help you navigate hertz.com?" This is the pseudo 800 number I dialed in the first place. I explained to the online chat representative that I can't reach anyone who can help me. At the same time, I'm calling the 800 number, and randomly pushing option numbers in the hope that I miraculously reach a representative who will speak with me.

Somehow I got a recording that tells me to leave my name and phone number, and a representative will return my call ASAP--finally.

She advised me to listen through all the recordings, and "hold" until someone answers at which time I should ask to speak to the manager.

I hung up and called the "location" phone number. I followed the newest instructions exactly, so I could finally talk to the manager. Instead, I got a recording that asked me to leave my name and phone number so that someone could call me back in 10 to 17 minutes. I went back to my online Hertz chat friend and blasted the poor girl, who by now is the only friend I have at Hertz. She apologized for my inconvenience.

I asked for a Hertz name to file a complaint, and before we "hung up", she gave me Mark Frissora, who she said is the CEO. It's been an hour since I disconnected with the "live assistance" representative, and still I have not received a call from Hertz.

By the way, booking the Hertz rental car online was easy. Paying the fees for the privilege of having the Hertz #1 Club Gold was easy too.

I cannot even rate Hertz for it's in the negative.

I will never ever work with Hertz again!

They would not accept my business credit card, and they took my personal card. I told them I was on business, and my personal credit card was not funds available. They put a hold (on my card) when she told me (the Hertz staff), she wouldn't and cause an overdraft.

Now ten days later, I'm still told a different story of how or what they are going to do. Still nothing has been done yet! I'm told lies after lies each time I talk to a customer care representative.

I think I need to go to my attorney!

Was made to wait while waiting for insurance clearance for 20 minutes, supervisor refused to take a 3 day authorization from my local insurance agent. I was advised that they can do this, but still refeused. I then went 1 Block down the road and rented a vehicle without a wait with enterprise.

I made a car rental reservation on 06/23/2011 with a coupon of $10.00/day applied for a total cost of $84.61. At the time of pick up on 07/02/2011 at the Milwaukee General Michell International Airport, I was told that the coupon was expired and cannot be used. I have to either pay the non-discounted price (an extra $40+) or have no rental car. I refused to pay the extra $40.00 and walked away. I am stuck at the airport with no car, and helpless. All other car rental companies may have been booked or are even much more expensive than the non-discounted price from Hertz, by now. Unsatisfied and with no other options, I returned and demanded to speak to a manager.

Fortunately, I printed the e-mail confirmation which has no statement anywhere indicating that the coupon was expired. My argument was that I made the reservation before the coupon had expired and that Hertz failed to notify me, on the day the coupon expired (the end of June), that my rate will increase as the coupon has expired and cannot be used on the day of pick-up (7/02/11). The argument went on for 30 more minutes and the manager finally admitted that it was due to a computer issue, and that a note was posted for them not to honor the coupon. She mentioned that several customers that same morning had the same issue and they ended up paying the non-discounted price.

This is a scam systematically set up by Hertz -- a false advertisement. You're tricked with a lower price, to lock your choice with them. Once your choice is locked or your hands are tied, they increase the price and you can't do much about it. Had I not had that e-mail printed, I would have been forced to pay the non-discounted price like many others, as admitted by the manager who talked to me. So, I won the argument because I can produce the appropriate supporting documents. The contract was signed with a total cost of $88.53 for the rental. I was offered to buy gas from Hertz and declined but I filled it to a full tank as instructed upon return of the rental car. However, I was charged $78.50 for fuel service. I am still in dispute with Hertz on this. This is, overall, a very bad experience. I travel quite a bit and rent a lot from other companies. Hertz is one to stay away from, at all cost.

Hertz

If you want to be left stranded then use this company!

Had to fly to Missouri for my dad's funeral reserved a car for Kansas City Airport. We had a two hour flight delay in Phoenix, so we called the 800 number to find out if our car would still be available when we got to Kansas Airport.

Customer service assured us that since we already confirmed the rental that there would be somebody meeting us at the Hertz counter at Kansas City Airport when we got in and not to worry.

When we got to the airport no one was there, so i called on their courtesy phone. Customer service told me that the people who work there would not be in until 5 a.m. and that i would have to wait until then to get the car.

I explained that I had already called and was assured by customer service that there would be no problem getting the car when our flight arrived and that i still had a 3 hour drive to get to my father's funeral and that I couldn't wait until 5 to get a car.

Customer service told me that I had been lied to and I could still get my car but not until 5 a.m. and that there was nothing they could do for me could do until then. I told them I already had a hotel room booked 3 hours away and couldn't afford to pay for one there also and wait until 5 a.m. to get the car. She told me there was nothing I could do but wait.

I hung up the phone and walked over to Avis, where they got me a car right away and gave me a discount on the rental too.

Hertz has lost this customer.

I have received a charge of $12.5 in my credit card, dated July 6th, for a service I never used. In fact, I rented a car from Hertz starting June19th and that ended on June 29th. I never opened the box behind the mirror; and I paid all tolls with cash. This is a mistake of your system. I cannot say which dates the bill shows the service has been used, but I returned the car on the 29th of June.

I left a new iPad 2 in the glove compartment of a rental vehicle. I contacted the rental company within two hours of returning the vehicle. I have filed a police report concerning the theft, and have receipts to prove the purchase of the iPad less than two weeks prior to the incident. Hertz states that they have no liability for items left in their vehicles. It is my contention that a Hertz employee stole the iPad; and Hertz will not do anything to have the iPad returned or replaced.

Scott at the Aurora branch of Hertz forgot to pick our car up from the agreed location at the end of our rental. We had threatening letters back in the UK from Hertz. They apologized and advised that the car had now been collected, and we wouldn't be charged. We were relieved after much stress, worry, and inconvenience. Guess what? They have stolen $1500 from our credit card; and no one wants to take responsibility.

They charged me with fuel charge which when I got the car, it was on empty to begin with. I have papers to prove it and they caused an overdraft in my checking account. They took more than the allotted amount and it's been very hard to get any response on my situation.

i made a reservation thru aaa with hertz. i had a very hard time to make the reservation, once done i called several times during the day to confirm and make sure i had everything i needed for the rental process, asked about any special process or anything that cld catch me of guard. i have them pick me up and once i get there at 5:45pm they process my request and then deny it because of my credit. i understand that a policy but why not notify me the first 3 times i spoke to them...

I rented a car from Hertz. When we picked up the car the back of the car was filthy, but I did not notice this until I was loading the car to leave, but it seemed strange that they would let the car go out of the garage like that, that filthy. It looked like someone was carrying plants in the car, or rusty pipes.. The Hertz rental place was about 60 large strides from where I live. While we were on the road we noticed a light on on the dash. We consulted the manual and at first wrongly diagnosed the problem, later we discovered that the light meant that one of the tires were low.

I must inform "all" that the car we rented to go to a wedding in, was a Prius, and this was the first time I had driven in an an electric/gas car. So, when I got the car home, did I check the tires, no, unfortunately I did not, I figured "they" did. Bad idea. But I did look under the hood and checked out the engine and the battery, etc., very interesting. To make a long story short, the tire was low, it had a slow leak, but it had a slow leak when they rented it to us. I drove from NY to Michigan and back in a weekend making a stop in Philly, I filled up the tire in Philly and when I woke up the next day, about 3 hours after I parked the car, I noticed the tire was completely flat.

When I went to the manager of Hertz, a guy named Frank, (around the corner from my apartment) he told me, and I quote, "my story did not add up and there was no way that the car would have went the garage with a slow leak." I told "Frank", that we had diagonosed the car wrong, and thought the light on the dashboard meant something else, having discovered the tire almost flat in Philly, filled it up in Philly, drove 108 miles to NYC, and in the early a.m., the tire was flat. Frank pretty much said I was a liar, and accused me of lying about the tire being "low".

I told him that the information was really for him, if he wished to disregard my "tale" that was up to him, but I was telling him the truth and he denied that any car could leave "his" lot with a slow leak. WRONG! I didn't notice the tire was low, because I was really facinated with the idea and workings of an electric car, in fact, I turned the car on and off several times and had no idea the car was running. I asked Frank about the fact that the back trunk area was filthy and he said again that I was lying. Yes, I was furuious with FRANK, at this point, and told him I was happy to drive the car around the corner on the rim and he could check the car out himself for any use of inflateable tire "gue", which I had suspected must have been used to slow the leak. At this point he said I must have ran over a nail, and I told him, "That somebody ran over something, but it wasn't me.

According to the Prius' computer, I left the lot on a low tire. The things is this fellow consumers, and this is what angers me most. In that car were my wife, myself, my daughter and my son. My children are in the prime of their life, 17 and 21, and I have had some good years, at 49. Hertz rented me a car with slow leak, knowing that there was a slow leak, or neglecting to discover it. I ask you honestly, isn't it the least they can do, is to send a car out of a garage that has four working tires? Isn't this the very least one could ask of a rent a car company? Isn't this the one thing anyone might take for granted? In closing, I drove almost 1400 miles that weekend, I drove through 4 separate terrential downpours, if you wish to check the time with the amout of percipatation, the time would have been between 12 and 2 in the morning on 80 West, outside of Debois PA on the date of 6/16, coming home through Ohio and PA I drove through more rain on 76, through PA, if you have ever been on this road 76, you are aware of it's twists and turns.

I guess for Hertz four good tires is really too much to ask for, as for the Prius, it performed beautifully, almost 50 mpg! As for Frank, Frank has missed a golden opportunity to understand the actual truth about his operation. After screaming at Frank, I realized how lucky I had been, and that my family and I are blessed that we did not blow out a tire on 76 or 80 in the rain or during the favorable weather. I ask you honestly, is it too much to ask to expect that a rental car company such as Hertz puts four good tires on a car or at least checks all the working tires?

I was critically injured in a Hertz rental the day I rented it and it was completely totaled and I was in the hospital for 2 weeks. Had the optional insurance and they billed me 3,873.00 after the (so called) insurance paid. They told me I had to pay for 17 days rental at 69.99 because they couldn't get the car from impound until then, a damage waiver of 475.83, fuel and service for 107.88, concession fee recovery 164.15, energy surcharge 1.05, demand letter mailing fee, towing 1585.oo, tax 267.02. I was told I had to pay all this, after having the optional insurance they offered!

I had an accident and the insurance company rented me a car for a week. I picked it up yesterday. I was asked for my driver's license and debit card. I was told that the insurance covered all monies and cost and I signed for no money! I was told by Matthew that no charges were made to my account. I imagine my surprise to discover that while telling me that there had been $375 taken out of my checking account by them! I called this morning. I was told by another worker that this same guy has done this BEFORE and it never got fixed! Well, this one gets fixed!

It was a debit card and it should show as soon as it is recredited to my account and it still has not occurred. I called back this afternoon and was told it had been voided. I asked for the transaction number and was told by Matthew that they don't use those! All banking actions have one! I called my bank. There has been nothing come through from Hertz, nothing even pending. I called back and surprise, they hung up! I called again and the phone had been transferred to another branch. They claim to not know a thing about it. I called my insurance company and they are upset because there was no need for hertz to ask for my debit card at all!

I rented a small car for me to pick up in the airport. It stated online that they were going to check my credit, but I was going to be able to pay with a debit card. I called them and asked them if this could be possible. They said it was no problem. When I arrived at the airport, they noticed I had no credit at all. They denied me, making me sit in the airport from 3 pm to 11 pm that day. Every other car rental place was booked. It's very disappointing.

When I arrived back to Florida from my husband's army graduation in South Carolina,I noticed they had charged my account for a car I never rented. Not only that. I called them for a refund and they wanted to charge me $25 for not picking the car up. Days went by. When I logged in again into my bank account, they had charged me $50.00. I called the Hertz corporate office. They claimed that they were going to deposit my money back. It's been more than 1 week and I got nothing yet. It's amazing how unprofessional this company is. Well, it's too bad for them. I rented from Enterprise and paid almost 300 dollars for 2-day service. It's your loss Hertz.

I hired a car and all the payments came in and out of my account as planned but the next month they deposited funds in my account without my knowledge and I spent the funds in my account unaware. It was not my money and then a couple of days later they took the money back and left me in $207 debt. I did not sign any type of authorization on any of those transactions and feel very open and violated that they can access my account whenever they want and I am left in debt that I did not acknowledge. This has been a real strain on my finances this week.

I rented a car from Hertz. I was told at the time I returned the car that the amount I owed was $511 and I was told that to buy gas at Hertz would be cheaper at $2.90 when I returned the car. They charged me $9.29 a gal. Then, they billed my checking account $634.86, a difference of $123 and by not telling me, the bank charged an additional $37 for overdraft fees. Also, this overdraft that they caused cost me a small loan I was to get from the bank to help cover the cost of a service dog to assist me to continue to live an independent life.

If Hertz had told me the total bill was $634, I would have made sure those funds were available and would have avoided the overdraft. Even though Hertz told me they would reimburse me $107, it still does not cover the lost from the overdraft or the service dog I would have had within four weeks.

I was charged for extra insurance I clearly did not want. I insisted several times that I did not want extra insurance of any kind, spent about 15 minutes telling "Jesus I did not want any insurance on the rental, not even liability." When he mentioned paying about $26 for them filling the car up with gas upon return, I agreed to that. He pointed to several places for me to initial, saying this is saying you are waiving all insurance, but you do want to pay for the gas so you don't have to have it full when you return it. Well, I should have read more carefully, because when I returned the car 4 days later I learned I had been charged over $100 for liability insurance. Of course Jesus was not there.

And my initials were next to "liability insurance" but what I thought I was saying yes to was the gasoline. Jesus had cleverly covered up the words with his fingers and I was just stupidly taking his word for it. Also, our rental car was held up for about 30 minutes to allow these shady sales people who were inside the Hertz office to try to sell us on visiting their resort 30 miles away. They were very insistent, and even followed us outside when we left to wait for the car. I've never waited on a car so long!

On pick up, I went through the procedure of checking over the car for damage. There was none that I could see. The company had pointed out small scratches on both front doors, but they were hardly noticeable. All in all, it was a tidy car (Nissan Colt) and a smooth pick up.

I drove up to Hull and back (around 460 miles) to visit family. The trip was uneventful. The drop off at Stansted Airport was equally smooth. I parked up, handed over the keys to the man, and caught my flight.

I have now received my bill. What should have been GBP 62 came to over GBP 550. The company claims the car was damaged. At this point in time, I have no details of what kind of damage it was except that I know I returned the car in exactly the same condition as when I picked it up! Where do I stand? I handed over the car to a Hertz representative in good faith. At no point did he want to check the car. He just wanted the keys. Should I have insisted on him giving it a clean bill of health?

I now have a period of my-word-against-theirs argumentation ahead. At the moment, my card is charged the standard collision waiver fee.

This is a detailed letter about my experience with Hertz: I am taking the time to write this letter because I feel as though it is important to inform you of the horrendous treatment I have received on behalf of Hertz. On Thursday, April 14, 2011 I rented a vehicle from your Riverhead New York location. At first I was extremely disappointed in the fact that I requested from your company a Nissan Sentra or Toyota Corolla, yet I was given a Nissan Versa, a hatchback no less. In no way, shape or form is a hatchback similar to a Sentra or Corolla. However, I accepted the vehicle because I had no other options and the only response I received from your representative at Hertz Riverhead was a shrug and "This is what I have". I was then informed that there would be unbeknownst to me a $140 additional charge on my account on top of the $110 for the vehicle rental, something that you should inform potential renters prior to their picking up their vehicles. Nonetheless, unhappy and without another option I rented the Versa from your Riverhead location. In the fifteen minutes that I had your vehicle I began to hear noise coming from the vehicle when I would step on the break. Once I stopped the vehicle in a parking lot, no less than five miles from your Riverhead location, I got out and checked the Versa.

Upon my inspection I found a large piece of metal, what looked to me like an undercarriage panel daggling from under the Versa. The large piece of metal was daggling in front of the driver's side tire because it was affixed with duct tape. The screws on the piece of metal were stripped and the only thing keeping this piece of metal in place was duct tape. This is completely unacceptable. Not only did your company put my safety at risk but also the potential safety of other drivers on the road. This duct taped large piece of metal could have come off of this vehicle at any time and could have risked my safety, the safety of my passenger or another motorist on the road. I immediately contacted Hertz, I was unable to contact the Riverhead location because the location was closed. I was first told that a replacement car would be driven to my location and the unsafe Versa would be taken away.

This then turned to "we will pick up the unsafe vehicle and tow it away and you can pick up a replacement vehicle from the Islip MacArthur Airport location". I am unsure how Hertz thought I would be able to travel from Riverhead to Islip without a vehicle. Again not a concern of Hertz, the tow truck driver said he was told to pick up the car because in his own words "I did not want to drive it", which was not the case, the vehicle was unsafe therefore no one should drive it at any time. However the tow truck driver from AAA was able and kind enough to drop me off at the Hotel Indigo, the site of your Riverhead Hertz location where I was able to obtain a ride to Islip to get a replacement vehicle for the unsafe Versa Riverhead felt was acceptable to rent to me regardless of my personal safety.

I arrive at Islip, it is now 10pm, five hours after I rented the vehicle from your Riverhead location because of the phone calls to Hertz, the towing of the vehicle, the procuring a ride to Islip and the transfer of my luggage and travel time to Islip Hertz. I arrive at your Islip Hertz location and inform them that I am there to pick up my replacement vehicle. The representative at this location is completely unaware of my situation and tells me that she has no vehicles and that even if I wanted a vehicle from this location the only vehicles this location has are dirty. So to replace the unsafe vehicle that your Riverhead location rented to me your Islip location wants to rent me a dirty vehicle. The representative in response to my question about the so called dirty vehicles then recants and tells me, "Well they are not dirty but they haven't been cleaned because they have just been returned".

So again I am to assume that this is yet another vehicle that has not been checked for its safety because it has just been returned and in the exact words of your representative "dirty". I tell the representative I would like to look at the vehicle, your representative then informs me that she will check what she has and of course the only vehicle she has available to me is a Nissan Versa, the same model that I did not want in Riverhead. I check the vehicle and it seems decent, I am not satisfied that this is the vehicle that I have to rent and that it is not clean. The representative and I walk back inside where she informs me that she needs my confirmation number that Hertz gave me for the rental return and exchange. I inform her at no time was I given a number and after several inquiries with the phone representative into needing anything for my exchange I was told no I do not need but to go to Islip and make the exchange. This is of course not the case and that I need the number. I don't have the number so your representative has to call and receive the number so that I can make the exchange. I am finally able to rent new Versa from the Hertz in Islip at around 11pm.

I was to leave for my trip at 6pm. This pushes my travel back five hours. Once in the car I attempt to register my own EZ Pass to this vehicle as I have with other rental vehicles only to find that this car is already registered to another EZ Pass. I could not resolve this issue with EZ Pass because they closed at 7pm. I call Hertz and the representative that I spoke with said that he didn't know what I was talking about and that I needed to contact EZ Pass which is not the case. What needed to happen is for the last renter of the vehicle to remove the vehicle from their EZ Pass account. Hertz said they could not help me. I am completely frustrated at this point, behind in my travel five hours and decide that I will handle this with EZ Pass in the morning because again, Hertz is incapable and their representatives are incompetent. Therefore I need to make an additional stop before I leave for my trip to visit an ATM to get cash and then make change from that cash so that I can pay the tolls that I would have preferred and expected to use my EZ Pass for.

In the morning I contact EZ Pass and inform them of my dilemma they in turn tell me exactly what I already knew that the Hertz vehicle needed to be removed from the other renter's account. I again make a call to Hertz and this time I am told they haven't a clue what I am talking about and that in your representatives own words "Should just pay the tolls with cash because I don't know how to help you". This is customer service? I then contact EZ Pass and inform them of the situation and they tell me they will make a note on my account and that I can use my EZ Pass so that if and when I receive a violation (one that you incur for using an EZ Pass to an unregistered vehicle) I can contact them and have it resolved. Your representatives should take lessons from the customer service representatives at EZ Pass because each of the Hertz representatives I have spoken to were neither effective nor efficient.

On Monday April 18, 2011 I arrive at your Riverhead location to return the vehicle I have rented. I am met on my way in by the same representative I rented the first vehicle from. He asks if I am returning, I tell him yes but that I want to speak to the manager. He tells me he is the manager. I tell him all of the above mentioned information and that I am deeply troubled by the lack of concern for the renters of Hertz vehicles and that the vehicles don't seem to be inspected properly. He informs me that the vehicles are only checked for fluids upon return and that otherwise they are serviced every 15,000 miles. Therefore these vehicles could have incurred numerous safety or mechanical issues in this time, yet your company only sees fit to check them every 15,000 miles. This is completely unacceptable. I advise him that I would like for something to be done about this situation, that I would like to send a complaint in regards to this situation.

I am told that he will leave my account open and that they will review my complaint and adjust my bill. Granted I do feel that I should have my bill adjusted, that was not my intent, my intent was that I wanted my valid concern and complaint to be heard and fed to the appropriate channel, whether the district manager or higher. This was brushed aside and the only response from your representative, the supposed manager was that he would take my number and that I would receive a call in regards to this matter. In addition I was also informed that my account with Hertz would stay open and that I would not be billed until I received my phone call and my bill was adjusted. I agreed to this because I felt that possibly this would turn out well and that my concerns would be heard and that I would receive from Hertz a valid apology and an adjusted bill. I wait the rest of the day and into the next before I call the Riverhead location again around 3pm on Tuesday. I speak again with the same representative and he then informs me that they have reviewed my concerns and that the tow truck driver (or mechanic, I am still unclear as to who) has informed them that my original vehicle was fine to drive and there was no safety concern. I am appalled and outraged at this information.

That vehicle was not safe, it is not safe for a large piece of metal only secured by duct tape to be daggling and hitting the front left tire. I advise him that I am not happy and ask when they had planned to contact me on this matter. He informs me that I was going to be called later that day, which I do not believe to be the case. I ask him what is going to be done in regards to this matter because this vehicle was unsafe and that it was unacceptable for Hertz to rent this vehicle to me. And in regards to the tow truck driver or mechanic telling them this vehicle was safe, what did they suppose I was to do with the vehicle buy some more duct tape and drive this vehicle that way? It is reprehensible that Hertz would even for a second consider this vehicle to be appropriate and safe for rental. His response is that he can have the manager call me back. I am shocked at this moment because yesterday he was the manager and today I am informed that he is the assistant and the actual manager can call me back. I inform him that it is now 4pm and that I want a call back from his manager the minute she walks in the door and that I deserve that call. There is no call. From this point I feel that I can no longer deal with your Riverhead location as they seem not interested in helping me and unconcerned with my safety, my satisfaction with the company, nor my bill that I feel is unjust for the atrocious treatment I have received on behalf of your company.

At this point I contact Hertz customer service. I inform the representative over the phone of the entire above mentioned information. She profusely apologizes, which I must say was relieving to hear because at this point no one from Hertz displayed any concern. She advised me that she will put in my complaint and that I will only be billed for half of my previous bill, around $55. I tell her that I appreciate the outcome of my phone call today because she is the first person at Hertz to handle my concerns appropriately. I also ask that she put in a complaint about the Riverhead location and how the matter was handled at that level. After the phone call I was still upset at the experience with Hertz yet I was pleased with the outcome after my phone call. I should have known better. Keep in mind that it is now Thursday April 21, 2011 and I have yet to receive a phone call from the manager of the Riverhead location.

I did however get a response from Hertz billing, they billed my account $110.76. This was not what I was to be billed via your customer service representative. I did not authorize for $110.76 to be debited from my account due to my dispute with Hertz therefore I was completely livid that Hertz posted this to my account. I now have to call Hertz billing to resolve this issue. I give the representative my information and advise her that in no way was Hertz authorized to bill me $110.76, she said that she can at this point only put in an adjustment (which working at a bank I know can take over 48 hours). I am extremely upset at this point because I was never to be billed this and that I was told from Riverhead and also from the phone representative that my account would be left open and when I was to be billed it would be for the adjusted amount.

Your Hertz billing representative said that is not what happened and that they are not to do that and she doesn't know why they would even tell me that. When I went to ask more questions about my situation and billing, she cut me off and informed me "this is the billing department, not the complaint department and that I can go online if I have a complaint". I could not believe that I again was treated so poorly by Hertz. She advised me that she put the adjustment in, I asked again if I could speak to an actual person, a district manager, and she again told me to go online. This is completely ridiculous. Once off the phone with your rude representative I attempt to locate what she says is a survey and that I would be able to send my compliant directly to a district manager. There is nothing on the Hertz website that has this option.

My reasons for this letter are many. Mainly I am writing this letter because I was so riled by the lack of concern for my safety by Hertz. It is that compiled with everything that I have incurred from Hertz over the past week that drove me to write this all out and send it to you. I have never been treated so poorly by a company and never had a company have so little concern when it comes to the overall satisfaction of its customers. I am sending this letter to you, as well as each person on my email contact list, I will post it also to be read on Facebook, as well as sending a copy to the Better Business Bureau. I feel as though I have no other options because Hertz has pushed me to this point and I do not want anyone else to find themselves in the same situation as me or worse. You have a terrible company, terrible customer service, and terrible safety guidelines and I will be sure that every one that I can reach becomes aware of this. I hope that this letter is read and that because of this letter changes in this company are made. Regardless, I will never use Hertz again nor will I let anyone I care about or anyone I hear considering using Hertz rent from you.

I rented a Hertz car online for my supervisor to use, had a confirmation number and an approximate charge of $111.75. When I was comparing his company credit card statement with his receipt from Hertz, I was astounded to see he was charged $230.43. He admits he was tired when he rented the car and thought he needed LDW (loss damage waiver) insurance, ripped off an additional $56.00. They did not have the category of car I had reserved, a full size Chevy Impala so instead he received a Chevy Traverse. I called the Customer Service line at the number above (800-654-4173) and complained for excessive charges for refueling and LDW insurance, but they did not care especially when I told the agent we would not be using their company in the future. Now after reading all of these complaints I will use a lot more caution in the future when making a reservation online by preparing the actual person renting the car with the needed info to keep the greedy rental agents from more than doubling the cost by "suggesting" the need for all these additional outrageous charges. I at least feel better about complaining even if it was to no avail!

I am demanding and disputing any and all charges to Hertz Rental Car as the defendant driver is responsible for my rental cover for the period of the time my car was at Clarks Auto Body. Hertz Rental Car is still claiming that First Premier Card has never sent the $738.41 or the $524.57 to Hertz Rental Car for the payment of the rental car. See February and January 2011 statements from Hertz.

My name is Karen ***. I was involved in two separate accidents. I went to Hertz Rental Car in Tustin Auto Square and gave the gentleman my credit card. My credit card was authorized for $50.00 because my auto insurance was a direct bill as I was rear ended by an uninsured driver.

I was involved in a subsequent automobile accident. Unitrin Insurance arranged for direct bill to Hertz Rental Car. I picked up a rental from Clarks Auto Body Repair. When the Hertz representative asked me for a credit card I declined because they overcharged my credit card the rental before and I told him that it was a direct bill and that it was unnecessary. I never gave Mission Viejo Hertz Rental Car my credit card nor am I authorizing the use of my First Premier Card for payment to Hertz Rental Car, Mission Viejo. I returned the rental car and a week later my credit card was charged in the amount of $524.57 and $738.41. I was told by First Premier to send a dispute in along with a note and they would have the charges removed. I have now sent in over 28 facsimile to your company, sent in 11 disputes using the back of my credit card statement and at this time I am furious.

I have sent in 11 disputes concerning the two Hertz Rental Car charges. I have made over 60 telephone calls to your company. I have 4 correspondences from Hertz Rental Car that clearly indicate that they are owed $738.41 and $250.00. I am not sure how you can put me into collections when you have never forwarded the money to Hertz Rental Car. I am enclosing a copy of the Collection Letter from Hertz Rental Car indicating that I owe them $738.41, your letter to me dated February 22, 2011, copies of my two recent payments and my payment history wherein I have paid my account in full on time each and every month and my 22 most recent facsimiles.

I do not understand why you still have the charge in the amount of $738.41 on my now closed account. I am hereby demanding copies of all payments made by First Premier Card to Hertz Rental Car, any and all transactions between First Premier Card and Hertz Rental Car, any and all authorizations from First Premier Card and Hertz Rental car, any communication between First Premier Card and Hertz Rental Car and/or to me Karen*****. I further demand that my credit card be reinstated, an apology letter to me be issued, and the derogatory remarks be removed from all three reporting bureaus and that I receive the courtesy of a return telephone call ****.

Be aware that the airport Hertz dealer for the Santa Maria airport is forcing customers to pay additional liability insurance. Initially, I declined as I already have international coverage from American Express. Even after I explained that to them, they refused to allow the rental to proceed. They would not allow me to take any of the paperwork with me to document the extra coverage. As I was confined to their locked compound, I opted to sign the contract with "Signed under duress" next to my name. Karlos, the representative, promptly noticed this, and tore up the contract. If that doesn't stink of a rotten deal, I do not know what does. I'm fighting the extra $36 on my American Express card. Needless to say, Costa Rican car rental establishments are scamming tourists.

Be aware! The extra fees they charge could easily double or triple your bill.

I rented a pickup truck from Hertz in Utah. When I picked up the truck, the young lady at the counter said she couldn't leave the counter to inspect the vehicle with me but if there was anything wrong like dents or something to come back inside. She said there were some scratches on it but they didn't worry about those since "it is a truck after all". I didn't notice much other than scratches during my walk around and headed out. When I returned the vehicle at the after hours drop off, I did my usual walk around and noted a scratch on the front bumper that I didn't remember being there but nothing else. One day after returning the vehicle, I got a call from a Hertz rep regarding damage to the truck and I acknowledged seeing the scratch on the bumper only. They then handed it off to PurCo, their "recovery" company. The front bumper scratch, which was worthy of a $5 bottle of touch up paint, suddenly turned in to a $1200+ claim with parts replaced, scratch repairs the length of the truck, processing fees, loss of use, etc. They essentially are trying to stick me with all of the damage accumulated on the truck up till now. Lesson learned, I will now photograph rental vehicles before leaving the lot (and I won't rent from Hertz in the future. )

We rented a full-size car from Hertz at a satellite office in a tool rental business on South Campbell St. in Springfield, MO. Over the past 10 plus years, we've probably rented 100 cars! Never have we had an experience like this one! In fact, we've never even taken the time for a minor complaint. This experience, however, demands a little time spent to warn potential customers. This same franchisee, Steve, operates the Hertz rental car business at the Springfield-Branson National Airport and the Branson Airport in Branson, MO.

The location at the tool rental business had a small grade-school size desk in the corner of the store with an unprofessional gothic styled employee that seemed rather apathetic. Her computer was similar to a laptot and it took forever to get everything handled. We had completed everything in advance online and this should have been a smooth and quick process. Even when some part of her long process was handled online with this tiny slow computer, she still had to call a supervisor for many aspects of the transaction. We left town over an hour late due to this lengthy ordeal. This employee was told that we realized many of these problems were not her fault personally.

When the car was pulled up, we couldn't believe how filthy it was! We couldn't even report any pre-existing dents etc. due to the mud splashes all over the sides and top of the car. Later, when we were on the phone discussing the condition of the car, we were told that the car was dirty from all the snow/salt on the ground driving it from the airport to the satellite office. We reminded them of 2 things: First, there had been no snow on the ground in Springfield, MO on 1/27/11 when we rented the car. The snow did not come until the evening of 1/31/11. Second, the car was also filthy on the inside. It was dusty everywhere. It had not been vacuumed nor had the surfaces wiped. And it also had a thick cigarette aroma.

We had rented a full-size category car from National the month before. The full-size was said to be a Chevrolet Impala or similar and that's what we received. However, with Hertz, we received a Pontiac G-6 and were told it was in the full-size category. We mentioned that we had a full-size with National the month before and the Impala was far roomier, inside and out, than the Pontiac G-6. Hertz, like National, also listed their full-size as a Chevrolet Impala or similar. Although they used the same example as National did, National delivered and Hertz gave us a much smaller car. We feel that the Pontiac G6 was more like in the standard category. Yet, they claimed it was full-size and wanted to charge us for full-size as well.

We like to rent cars with the gas tank full. With that way, we can bring it back full and not get charged for gas we aren't using. Anything less than full is too difficult to gauge and one ends up spending extra money on gas they didn't use. We didn't have a choice with this franchisee. Naturally, he wanted to make extra money by forcing customers to guesstimate how much they'll actually use. Additionally, we later found they had listed the car as having a gasoline level higher than actual. When we talked to the employee on the phone after finally leaving the town, we went over some of the issues and were promised a 10% discount. That's not much considering they had caused us leave later than planned. The car wasn't big enough for our purposes and we had to wash the car before we even left the town.

A few days later, we called the company back to make arrangements for an extra day. We were told the 10% discount would not be honored unless we apologized to the original employee who half-heartedly assisted us with the transaction. We later spoke to the franchisee, Steve, who was extremely condescending and arrogant. He insisted that the promised discount would not be honored because we had voiced the disgust with our experience to his employee. He had the attitude that he didn't need our business. We don't think he needs anyone's business! There are too many choices out there to put up with this! We want to do business with professional people who care about their customers and provide good experiences for those who do business with them. If you need to rent a car in Springfield or Branson, Missouri, choose anything other than Hertz Rental Car!

On December 15th 2010, Triple A called Montclair office and reserved a vehicle for me. An agent, by the name of Chris, told me that he was giving me a SUV but if I needed the vehicle for longer than Saturday, he needed to switch the vehicle out. I returned the SUV and was given a Versa Nissan. This is where my nightmare started.

In California, we have an enormous amount of rain and my point is that I drove the car home and the next morning the car's tire was flat. I went back to the car rental agency and they sent me to a tire shop. I spent most of the day at a car shop. I'm noting that the manager, named Richard, stated that he would take off for the tow and one day of inconvenience. My holiday season was totally ruin for these reasons. I spoke with Richard on December 31st 2010 and he took the payment of $140 for the rental. In good faith, I told him that due to the holiday, I would go to the airport and make an additional payment and feeling that I would keep my status on a positive note, I did.

When I arrived at the counter on Sunday, January 2nd 2011, I was met by a manager named Sharon. She looked at the note and brought up the issue about the flat tire which did not have anything to do with her taking a payment. I strongly feel that their customer service has put undue stress on me.

stated that they did not accept cash payment. I had to pay $166 in taxi fees to get home.

I'm devastated from this total experience. Nobody wants to close the contract because nobody wants to take responsibility for the error of their ways. They sure didn't meet their mission statement which is to be the most customer focused, cost efficient vehicle and equipment rental/leasing company in every market they serve.

I rented a car from Hertz Manhattan on 9/26/10 to CT. The car had faulty brakes. On 9/28/10, I ended up in the shoulder gravel in CT highway near Bradley airport. I took the car directly to Hertz Bradley airport, which was half a mile away as found on my GPS. The car was not filled with fuel and I asked the agent to give me a car that's half filled so that I can fill the rest of the fuel and get it complete back. Agent (Swee from Malaysia) said that I should either take car back to the fuel station (the same car without brakes) and fill it up or I should pay a premium rate ($8.5 per gallon). She argued with me for 30 minutes and finally gave me a car which was 40,000 miles old and many classes lesser than what I booked. She said she had no other car when actually, it was an airport location with over 100+ cars.

I pay $60 for Hertz gold membership, book cars 2 days every week and I get this service. I contacted Hertz. They said they will contact in 3 months. Nobody did by now. They gave me $50 Hertz coupons as "sorry" for the wait. I want a compensation of $10,000 for bad service and putting my life in danger. I want Hertz to donate $10,000 to a charity for putting people's life in danger by giving me a bad car and arguing that I should use the car on a US highway to get it fueled. If I had taken the car out to fuel again, I would have put my life and people's life in danger. I was on business and the accident and subsequent argument with Swee caused delay to my official work as well.

In Florence, Italy, when I picked up the car I had rented, the Hertz agent asked if I wanted insurance several times. Each time, I said no without any hesitation or discussion. My co-driver, who is not related to me, was a witness to this exchange. The Hertz agent asked me to initial a small computer-sized card (voucher) indicating that I had denied the insurance. I did so. I did not initial the spot where I accepted any insurance nor did he explain that I had. He then asked me to sign the voucher at the bottom, and I did so.

When I turned in the car in Genoa, I was told I owed for this insurance as I had signed the voucher indicating so. I do not have that voucher, so I really do not know exactly what was in the fine print, but it was clearly not what I requested. I rented from Hertz, because I trusted an American company in a foreign country. I signed the voucher, because someone I trusted told me to do so.

My signature on the voucher may well be legally correct and may indicate I inadvertently accepted some form of insurance. Morally, ethically, and as good customer service, this scenario is not good business from any perspective. The company customer service refused to consider a refund. Needless to say, I would not rent from Hertz again.

I rented a car from Glendale Hertz. Upon returning the car, I was told I will not be paying anything. Received a charge from them on my credit card bill last 7/10. I spoke to the manager numerous times, maybe a dozen times. The manager stated he will request for an adjustment or refund. It will be 6 months now, yet I have not received any refund yet.

I called the Hertz customer service, a female staff answered the phone and was nasty. She said I do not have any refund and I am not going to have a refund because I rented a car. I tried explaining to the female staff that I originally rented a $16/day car and 5 days later, my insurance company told me I am entitled for a $50/day car. Hertz did not adjust the price of the first 5 days that I rented a small car for $16, instead they retro charge me a $50/day for a supposedly $16/day car which was even smaller than the Metro car (2 door car).

What is even worst was when I disputed the charges from my credit card, Hertz was able to issue a charge card with the amount of $156 at the 1st page with my signature on another page. When I questioned the manager about how they came up with a charge card with my signature on the other page, the manager said, the first day that I rented the car, they asked me to sign a card. Then they just printed a charge card to incorporate my signature on it to make it look like I signed it on the last day upon return of the car. The manager stated signature is not required upon returning the car. Therefore they can always charge a customer with any amount they want with that kind of practice.

I rented a car in August of 2010. The car had no visible damage when I picked it up and no pre-inspection report was provided. When I returned the car, they showed me a tiny dent in the hatchback, which could only be seen from a certain angle in the dark parking garage. No paint chips at all. I did not sign the damage report, but they still charged 440 Euros to my credit card. Their damage report said "dent on trunk". The pictures they provided could not demonstrate the dent (not visible). I called their offices in the Netherlands and HQ in Ireland numerous times. Each time, they said they'll look into the matter and then sent me a form letter stating that they can't refund the money. No proof of investigation. Nothing. It makes Hertz's mission and values a complete joke.

On October 7th 2010, I rented a car for a couple of days as mine was being inspected for possible head gasket problem. After receiving notice, it was the head gasket. About seven days later, I called on October 15th and asked for a better rate as I was going to need it for a couple of weeks. I have phone records verifying this.

On November 3rd, I received a call from Kathy at about 4pm stating that Hertz had tried to contact me on several occasions and stated that they have already reported the car stolen. She then stated that if I wanted to avoid being pulled over and arrested at gun point for grand theft auto, I needed to bring it back right away! Because I had left two contact phone numbers with them, I asked when they tried contacting me at either number. Kathy stated on October 20th. I looked up my phone bill right away and saw not one call from Hertz for the entire month. I have phone records verifying this. I verified all numbers they would have called me from with the Manager Cullis.

Hertz never tried to contact me until they told me I was reported to the police for grand theft auto. I asked for the charges as I was going to bring them cash and not drive their car as to avoid being pulled out at gunpoint and she stated $1097 ($270 too much). It was from the insurance I had declined and I had a witness who was with me and reiterated the discussion whereas we stated I had full coverage insurance and reminded me I followed up stating Visa also insures the vehicle if using their card renting it, of which I did.

I got the manager on the phone who told me not to worry and that they didn't really report it stolen; just bring it back and we'll work it out. I told him also about the insurance issue and his response was, "Did you read what you were signing." I told him that there was nothing for me to read. She had me signed a small electronic signature screen next to a register and that he should know that. (He was just being mean). We set a time after 9am when he would be there. He stated that he would be there all day and would work with me. I arrived at 9:20 and was met by two ladies. They contacted Mr. ** and notified him that I was there. Over the course of the next two hours, I asked them several times as to his whereabouts and when he would be in to meet me as agreed.

After more than two hours, I was told that he had left the property and went to another location and if I wanted to talk to him, I needed to go to the Emeryville location. Once there, he said that he didn't want to intervene between the employees and myself as they would never be able to handle their own problems if he took care of all of them. I stated that it's not the agreement he and I had and he had left me waiting for over two hours knowing that I was waiting for him and never gave me the respect of even a phone call to let me know that he wasn't going to meet with me as agreed. By this time, it was nearly three and a half hours.

I am a victim of a violent crime, shot in the face in February by a crazy man with a 9mm handgun. The threat of being pulled out at gunpoint terrifies me. I missed five hours of work. The day I was called, I left work two hours early and the next day, I had an appointment with the manager who knew I was there and left me waiting over three hours then I had to drive to another city to catch up to him. After the threat of Grand Theft Auto, I couldn't sleep that night. I was up calling an attorney and Victims Services where I am undergoing trauma recovery therapy for my shooting and searching for help with this emotional stress Hertz put on my shoulders.

First of all the service was great, no problem with the service. We rent from this agent frequently. We rented a car for my wife and kid to travel. At 222 miles into the trip on Florida's turnpike, the car just shut off while traveling at the speed of 70 miles per hour. I can imagine the panic that my wife was going though when that happened. They pulled over and called me, crying because they were stranded. After several minutes of trying to calm them down, I told her to try to start the car again, it started and they made it to the Canoe Creek Plaza, 7 miles from where the car first shut off. Then would not start again after that. We called the Hertz towing which was 40 miles out but took over 2 hours to show up. They replaced the car with another one and they were on their way.

That was a scary moment for me and my family. The Hertz agent where we rented the car from needs to do more or better maintenance on their vehicles to not allow this to happen to anyone else who may be less fortunate. Thank you for you cooperation on this matter.

I reserved a car on January 9, 2010 with hertz in Miami FL when I arrived in Miami on October 23,2010 I was told there was no car available for me except a $1500 rental. The original rental was for a max of $573.23. The manager did not adjust nor did he want to talk to me. I encountered more expense to save my vacation because I had to take an airplane to my final destination.

I have spoken to various Hertz reps and am so disgusted by their actions and lack of care and customer service. I have had a very good relationship with the employees at the Middletown, Delaware location for a couple of years. I have never been a problem or discourteous customer. It's an outright disgrace how this all occurred. I rented a car from Hertz around 10/1/2010 which I have done previously. There were times when I rented for months at a time with no problems.

This particular incident involved the rental and out of contract, which I acknowledged to Hertz that my 24 year old daughter drove the car on 10/2, Sunday. She was highway 95 South and was pulled over by the police because his scanner went off that the car was stolen. There were 2 police cars involved. The officer told my daughter that the car was stolen and Hertz wanted it back. She showed the contact with my name on it. The officer said Hertz would not allow her to remove her belongings, so he removed them. He happened to be nice enough to "drop her off" at a McDonald's for safety sake, until I came to meet her. She felt like a criminal.

The officer overheard me screaming at my daughter because I thought she caused a traffic violation. Upon confirmation with the officer, he stated she did nothing wrong. There were no warnings, citations or even a ticket. He stated he was running tags, this was around 10:00 am Sunday morning and his scanner sounded because the car was reported stolen. He said there is a chip in the tags. When he saw the contract in the car my daughter explained it was in my name, but there was a contract and the car was to be returned the following day (Monday).

My fee was to be $105, plus the fee of approximately $25.00 for my daughter driving off contract. Hertz withdrew $562.48 from my account on10/7, but I was not notified until 10/8. I was charged for towing and impound fees. Prior to being notified that they helped themselves to my money which caused my account to become overdrawn, I went to the local office to discuss the matter.

I was told the manager was on vacation and they never heard of anything like this ever happening before. The rep said the manager would be back on Thursday and to wait for her call. That was when I was notified, and treated rudely after being a repeat customer and rented only 2 weeks prior.

I was not notified until the funds were taken so did not have time to borrow money to cover expenses to be deducted. After speaking to local, and corp reps no one would answer my question, "Why was the car pulled over?" There only response was there was an unauthorized driver, they were right and I was not disputing that fact. When I repeated to each person I spoke with what the officer said about his scanner, they spoke over me and just kept saying there was an unauthorized driver. I asked well there had to be a reason for the car to be pulled over, and only then would the officer discover my daughter was not on the contract. Again, they all talked all over that fact.

I disagree and I think because I am just one individual and they are a large company, they can treat me anyway.

This is terrible and cost me money I did not have. I am unemployed and the caretaker for my paraplegic husband. We are on a fixed income from his disability and SSI. The day I rented the car I was told by Justin (rep), there was 2 car thefts, one on the property and one car was found on a freight car on the way to Africa. My car wasn't stolen and was not due back until the day after the incident. The officer was not even allow to return my actual contract.

On 9/30/10, I reserved a rental via a Hotwire representative on the phone. I received an email confirmation of $21.49/day and had told her I would return the car on 10/5 or 10/6. I asked her what the total charge for each day would be and she said $33. There was never a discussion about the second or third day being a different price nor was it reflected in my email confirmation.

When I arrived at BWI airport at midnight on 10/3 to pick up my car, I was suffering from jet lag and exhausted. The Hertz representative printed out my contract and placed the signature block of the last page of the card 5-page contract on the electronic signature pad without any explanations or clarifications. I signed it assuming it was the same rate that I discussed with the representative on the phone and received an email confirmation for.

Two mistakes were made: Hertz gave me an incorrect rate for the second and third day I had the rental, which was a compact Toyota Yaris and the fact that I was exhausted and didn't double check the contract before signing. I had specifically told the Hotwire representative when making the reservation that I needed the least expensive vehicle and rate since I would be paying $1,600 to pick up my SUV that week.

So, there is no way I would have agreed to renting a compact vehicle for $20.49/day which would then jump to $104.49 for the second and $104.49 for the third day! I understood the first charge Of $172 to my credit card to be a "holding" fee until I returned the car but an additional charge of $70 was made on 10/06 before I returned the car (I had checked my account that morning and printed the charge) and the subsequent $62 was charged after returning the car on 10/6, bringing the total amount to $304.24 (with taxes and other fees).

When I arrived at the Hertz booth, the computers were down so they directed me into the airport terminal Hertz counter. The manager kept pointing out that I signed the contract for the $104.49/second and third day charges but refused to listen to my explanation that the Hertz rep made a mistake and that is not what my email confirmation stated. He also stated that he did not show the reservation being made via Hotwire. At first, he said that if it had been made through Hotwire, I would have to call them since Hertz does not deal with third party reservations.

The manager, whose name I failed to get due to my anger at the time, refused to listen and said he would not give me the daily rate since it was a weekend rate that I made the reservation under. I did not understand this since I made the reservation to pick up the car at midnight on Sunday and return it 2-3 days later on a Wednesday. I finally told him I would be placing a stop payment on all charges until the issue was resolved and I paid the quoted and agreed upon rate, as per my email confirmation via the Hotwire reservation representative.

Hertz is a major car rental and should have the best people representing its customer service. I will never rent from them again and am just glad that their overcharge will not impact my budget for bills. I can only imagine how many people they take advantage of who are tired, jet-lagged and assuming that everyone is doing their job accurately and fairly. Shame on you Hertz because based on all of these complaints, you should be out of business!

As part of a Southwest Airlines vacation package, it also included a car rental. The insurance coverage part of the rental ended up being an additional $511! Scott had started in the high $600 range but then made himself look like the nice guy trying to make my mother and I think "he would see what he could do." Last year in March, we rented a car for a week at the Miami Airport National car rental and don't recall having so much sticker shock.

I needed a car to get to and from work after my car was hit in an accident. I was charged an "LDW" services amount of $195.93, which I never accepted. When I called the next day to have it taken off, I was told I would have to go back to the location and have a new contract drawn up. I did so and was charged $55.98 for 2 days of "LDW" services. I called after I returned the car and was told since I signed the contract, nothing could be done. I was also charged $154.34 (the weekly rate) on both invoices for a total of $466.43 for a 7-day rental! When I called about that, I was told I was charged for taking the car back and having a new contract drawn up. What a racket! I will never use Hertz again! Now, I can't pay my water & cable bill this month.

What is the difference between Traffic Violation, Parking Violation and/or Moving Violation? Evil doers are not welcome in this case.

I'm a customer who was sent to get a loaner car from my car dealer through Hertz Rent-a-Car South Orange Blossom Trail, Orlando, FL. But unfortunately, when the sales person Ms. Noemi explained to me about their Loss Damage Waiver (LDW) costs $19.99 and Partial Damage Waiver (PDW) costs $31.99 policies. She used a misleading and dishonest sales presentation.

(1). False: Noemi tried to mislead and confuse me that I had to accept either waiver above, which means I can't decline both. Truth: Actually, I do have the right to decline both of them. (2) False: Noemi dishonestly lied to me that both waivers above will be only charged when I hit something besides human, such as Door, Tree and Wall etc, which means I don't need to pay any payment unless I hit something.Truth: I ended up being charged LDW $19.99 which I was forced to pick by dishonest presentation. The whole story suddenly changes after I signed the paper when Noemi did mislead me to. (3) False: As a sales representative, Noemi never acknowledged to client that these policies will be charged immediately, therefore it causes me to not realize in time that everything that she explained were all misleading to misunderstanding.Truth: The LDW or PDW will be charged immediately no matter you hit something or not. (4) False: After this happened; there is no Branch Manager to call back for details.

All that has happened is just let Noemi to call me back for another dishonest explanation. Without any apologies and she even threatened me to let me take 3 options: first, to accept $10.00 credit back, second, to accept $25.00 Gift Certificate and third to get nothing. Noemi actually threatened a client for her mistake and let the client shut their mouth up or get lost. This behavior was completely against a business regulation in any type of industries in any countries, especially in a democratic country like United States.Truth: That's a Hertz Rent-a-Car which is big and famous in their business field. But for what their staff did was totally unprofessional and unacceptable. Other clients like me should have rights to know what really happened and deserve a fair justice. Her colleague and somebody else, even you might ask why she would do this. Because she heard my conversation with another client that I came from another foreign country and it is my first time to rent a car. That could be or actually was her original intention which she just wanted to simply take advantage of people like me.

I hope Consumer Affair can help to warn all first time users or the international client to watch out for what they are going to go through.Many thanks for your attention and hope to hear from you soon.

It is about the inadequate disclosure of PlatePass fees and how they work. This allows PlatePass to rip-off $10 in fees for a service that I did not want or ask for. $10 fees to pay $7.5 in tolls is usurious and should not be allowed even with disclosure.

They gave me a car with half tank gas and when I returned it with half tank, they charged me $50 for gas.

I rented a Mercedes utility truck in 2010 as I had a car accident on 7-21-2010. I thought I had $100.00 in rental for 30 days, Allstate, my carrier was checking it out with me as there was a misprint the truck was rented for 24 days. The rental that was paid by Allstate was in the amount of $1,400.00 and there was a balance $900.00. I'm a gold member, my wife and I and enjoy their facility every summer when we send our kids to camp. We rented from the Philadelphia airport and drove them to the mountains for the past 7 years. We also rented their company on claims.

I was dealing with Gary and Roxanne when I asked her for 1 more day to straighten out the situation with Allstate, since they were paperless and had to go back to the previous renewal to verify the coverages, whether it was $50.00 a day or $100. I kindly asked Roxanne if she would provide me until 9-14-2010 by 12 noon to either hear from the Allstate adjuster or simply go to the bank and withdraw the funds in full. She replied that I had long enough of time and could not extend me the half day, and if I was not there today, the 13th, I would be put into collection. My current beacon is $789 and can ill afford to have this on my credit record. When I stated I was a gold member and enjoyed the facility and could not afford to be put on credit report, she stated, "Too bad, pay your debts."

When I called back to speak to her, Gary answered the phone yet to put me on a speaker phone to make a skeptical of my call. I currently own a local insurance agency where we recommend a vast amount of customers to both their Sunny Isles, Miami Beach location. I was humiliated by her actions as well as when I requested her to provide me with her last name, she refused and stated she was the store manager and was under no obligation to provide this to me. I have always held Hertz at the highest esteem, their vehicle fleet where we also have rented at Fort Lauderdale airport and Pennsylvania airport always provide my wife Lara ** and I the most updated fleets of high line cars and made us feel really great when arriving with our name on the board as well as the ground transportation provided by the bus system. Let me further advise that the quality of their drivers and their quickness in lending a hand to help my family on the bus with our luggage has always been topnotch.

It is really a shame there are a few bad eggs in the bunch that have treated the way this office has. It will certainly not keep all of us from being proud to work with all the professionalism that the rest of their staff has shown. Thanks ever so much for listening. Please understand, if the rental does come back for the $50.00 a day in lieu of the $100.00, I will gladly pay the balance to where they will instruct me to do so since Roxanne has made it clear that she did not wish to work with me in any capacity.

Letter sent to Hertz on my return from France the first week of August: (e-mail reply follows).

"I made a reservation to rent a car at Charles de Gaulle airport on March 7, 2010. I paid in full with my VISA card. Your Hertz confirmation number is: E6761361849. Renting Location: Paris Charles de Gaulle Airport Paris, France. Pickup date: Sat, Jul 24, 2010 at 08:00 AM. Return Location: Porte Maillot, Rue St. Ferdinand, Paris, France. Return date: Wednesday, Jul 28, 2010 at 06:00 PM. Car description online: compact, 4-5 door, automatic, air-(F) Ford Focus or similar. 5 passengers, 3 large suitcases, 1 small suitcase, automatic, air conditioning.

I presented myself at the Hertz counter to pick up my car. I expected the car to be available immediately as I had reserved well in advance and had pre-paid the reservation. I was told it would be 10-15 minutes for the agent's colleague to retrieve the car. The other people in front of me in line were handed keys and sent out to pick up their cars. My two companions and I went to the pickup area and waited. When the car was presented it was not the equivalent of the car I had reserved: a Ford Focus size car that would have a trunk large enough to accommodate 3 suitcases as advertised on-line.

The car offered was a hatchback style that could not accommodate even 2 suitcases into the "trunk" of the car. I was told this was the same class car, but it was not the equivalent of a Ford Focus, nor would it hold the three suitcases as advertised. I was told this was all that was available; I could take it or leave it. I replied that this was not acceptable.

I was then told to go inside to the main desk to the express line and someone would be waiting to help me. There was no one there. I asked the agent in the next seat if someone was there to assist me, assuming he would call someone from out back to talk to me. Instead, he then tried to deal with me (and the next client in his line), which was not acceptable to either the man who had been waiting or to me. I finally asked to see the manager and was told that he was waiting for me outside.

There was another gentleman outside who I assume was the manager. He said this car that was presented was the only automatic car available in this class. I explained looking at the car chart that this class of car promised a Ford Focus or equivalent and the car that was assigned to me was not the equivalent. I own a Ford Focus in the United States. It has a very deep trunk and could hold the suitcase that we had with us on the trip. Then they offered us a car that had just been returned: an automatic Mercedes with a trunk.

This was the only other automatic car they said was available at Charles de Gaulle airport. The catch was it was an extra 50 euros per day. This amount was non-negotiable, even though the equivalent car that we had reserved was not available. When that has happened in the States, Hertz and other companies I have used have always upgraded the car. We finally accepted the car because they had us over a barrel. However, it was not cleaned out from the previous renter nor was it washed on the outside and had 7/8 tank of gas, which was credited on the sheet. The car had no operational manual inside and the GPS manual was only in French. No one even bothered to show me where anything was on the car or how to operate any of the systems; they just had me look over the outside and sign a form that the car I accepted had no dents or marks. We had to call the manager back over to show us how to open and operate the GPS. He gave us a cursory explanation and that was it.

The staff at Hertz was not helpful and bordered on being rude. The manager did "apologize" at the end for delaying us (almost 2 hours), but he did nothing to alleviate the situation. I find it hard to believe that my only option was to upgrade to the highest class of car and pay in full for it when the car offered to me was not what was advertised when I booked.

Reply received 8/27/10.

I rented a car from August 12 to the 16. On August 25, my credit card was charged for $10.25 for plate pass. I called the 800 number and explained to the operator I paid every toll. She insisted that we didn't. It was my understanding that we would be charged $2.50 plus the toll charge if we didn't pay the toll, but it was a $0.25 cent toll. Why would I pay it? She then went on to explain that there is $2.50 administration fee and also a $10.00 monthly fee, I had the car less than a week. This company is making a profit off the Florida toll commission. I did pay each and every toll I need my money to be returned to my credit card, and there needs to be stricter regulations on plate pass for rental cars. We should have the choice on whether or not we want it on a car we rent. In other words, each rental car should have a removable plate pass option.

I picked up my car at their dispatch area. Was informed of additional charges in order to pay rent for the building they are in. Was told car was on 2nd level. Walked down stairs and the Hertz employee pointed to the car. 2010 Nissan Altima. The car has keyless ignition, which I knew of only from a friend owning a Toyota Camry. No one explained anything to me. Rented the car for a week. One day into rental the check engine light comes on. Then the change oil light. Then the change oil filter light comes on. Called in and was told you have an additional 500 miles or you can return the vehicle for a swap 2.5 hours away. Very unsatisfied with service and condition of the car. I do not drive my own cars in this condition nor do I want the additional stress of driving a car in need of an oil change while on vacation. Never again will I rent from Hertz.

Add me to the list of unhappy customers! I rented a car from Hertz a few weeks ago. I drove it home and the first thing my boyfriend said was, "The passenger side airbag is on - that could mean the wiring is screwed up and if you get into an accident it might not deploy. Call them." So I did, but they had left for the day (It was 4:00.) So I called their main number and explained and they said they'd send out a tow truck. Which they did. I called the local office the next day to explain and was told I would still be charged for a day. I don't think so. He said he'd look into it and get back to me.

Five days later (after I had called and left a few messages), he called and said "That light is a sensor - it goes on if no one is in the passenger side." I said "My boyfriend was in the passenger side when he noticed it." The guy said, "Well, we still have to charge you." So I filled out a form on the Hertz web site and after a week was told that I still had to pay, because they "couldn't be held responsible for something that might have happened but didn't. "Then the morons said they were sending me a coupon for $25 off my next Hertz rental!

I had an accident, my insurance paid all damages that I cause on the car. They specified which are other damages that I did not cause. Hertz accepted the payment. Never sent me a letter or anything and sent it to a collection agency. After speaking the first time with them, I referred them to my insurance. My insurance ask for detail billing they did not send it. Know then added it to my credit report. And I cannot claim damages that I did not do is pay what Hertz say. There is no way to contradict or show them that I did not do those damages because they never answer. What can I do?

I was involved in an auto accident and needed to rent a car while my car was being repaired. The closest car rental vendor was Hertz Rent-a-Car. I provided the agent with my bank's debit/credit card. I returned the car back to Hertz after the repairs on my car were complete. One month later, I got a $229 charge against my checking account, which causes 10 transactions from my son's birthday events/gift and scheduled bill payments to bounce.

I called the local Hertz office where the car was rented. I was told my car insurance company would not cover a portion of the rental. The Hertz agent was able to contact my car insurance carrier and resolve the issue in a matter of minutes. The agent put a request in to their credit department and there was a partial refund credited to my account. The agent assured me that the balance of the refund would be credited to my account in a few days. I informed the agent that their unauthorized transaction caused my account to be overdrawn. The agent stated that he would put a request in for the overdraft fee.

I called the Hertz agent the next day and was told a request for an additional $40 to assist with overdraft fees. I informed the agent that my bank charges $37 per returned item, totaling $370 in fees. I was told he would contact his manager regarding the fees. I notified my bank. They informed me to have Hertz call them regarding the fees because their transaction caused the overdraft, or file a fraud claim against Hertz for the unauthorized transaction. I presented these options to the Hertz agent. I was told they would only authorize $40 for overdraft fees.

I wanted to give Hertz an opportunity to resolve this before getting the bank involved but they opted not to. I called the bank and started the process for the fraud investigation. I wanted to contact the regional manager to voice my concern. In one week, I have left three messages for Mr. Fran **. I have not received a call back and I have not received the second credit to my bank account as yet. My bank account is grossly overdrawn. Funds from my direct deposits have paid the $370 in overdraft fees, causing an economic hardship in my household.

I rented from this company twice. It wasn't until I checked my credit report that I found out that they had been making credit inquiries that affected my credit report negatively. Nowhere in the rental agreement was it mentioned that they would run a credit inquiry. I only found it mentioned online when I went to make a complaint about this. I contacted Equifax to have this inquiry removed from my report, and they stated that they could not do so. I'm sure that they are doing this to every single customer that is coming in and never mentioning it. Both times I came in, they never told me they were doing a credit inquiry. A credit inquiry is not necessary to rent a car.

I am writing this letter as a formal complaint to Hertz concerning my car pick up on Saturday, July 31st, 2010 at the 126 W 55th Street location. I made my reservation months in advance for a Mercedes Jeep for the period of 3 weeks for the month of August 2010. Upon my arrival, I was told the car was not available and was given a substitute. Not only was I not contacted about the change prior to my arrival but, the replacement car had not been cleaned and was in overall poor hygienic condition.

It's extremely disappointing to see such lack in customer service and in reservation protocol.

While on vacation in Veracruz, Mexico I went to Hertz because to me it is an American company that you can trust. Another reason I chose Hertz is because of its affiliation with Continental Airlines. I arrived at the airport to rent a car and was taken to the lot where Hertz holds the cars. Due to the current weather conditions in Veracruz, which includes lots of flash flood rain, I only wanted to rent a tall vehicle which I would be able to better maneuver in high waters. The employee told me that he had the perfect SUV for me to rent.

Due to the rain I did not have the opportunity to thoroughly check the vehicle before renting the SUV and after renting the SUV I began noticing the poor conditions of the vehicle I just rented. I immediately asked the employee to give me a better deal on the SUV because it was in poor condition and extremely dirty inside. The employee told me that it was the only SUV available and if I didn't want it I would have to pay a half day's rent since the paperwork was already completed on their behalf.

I rented a Dodge Durango. The tires were so worn out that they would never have passed inspection in any state. There were dings, scratches and dents all over the SUV. The engine light and fluids light were on. The windshield had a crack at least 16 inches long. Inside the vehicle, there were missing panels and broken molding. The SUV was also extremely dirty inside including both the seats and the panels. Worst of all they rented the SUV with only enough gas to get it off the lot before the gas light went on. Besides passing the first gas station leaving Hertz, the vehicle was so dirty that I immediately had to take it to be detailed inside. I felt extremely unsafe in the vehicle that it may break down because of the check engine light, check fluids light and the extremely bare tires.

My son was in an accident, the at fault insurance company arranged for the rental, the insurance company was asked if their would be any out of pocket fees, they stated "no". My son was picked up at our residence by Katy, when they arrived at the business, he was told he would have to pay a deposit of 50.00 to get the car. He didn't have the funds, so they asked for my debit card to hold the $50.00. Everything was fine until he was on the way home on 07/26, he was merging into the left hand turn lane and had a blow-out on the front drivers tire. When the tire blew the car swerved and hit the the turn medium, the tire came off the rim and caused the alignment to be off. He pulled over as soon as possible to be out of harm's way and called me (Mom).

then I find out later that since the car was picked up.

Hertz terminated the contract and then proceeded to fill the tank with gas and charge my account $59.50 for the gas. We were not given the opportunity to do this and not told it would be filled, because we thought we would be getting the car back. I didn't feel the need to fill the tank, this caused my account to get 3 overdrafts 2 at $32.00 each and one at $37.00, I called the local company and was told someone would call me back, after an hour I called again, same thing, they would call me back. I waited another hour and spoke with Katy, she stated she gave the message to Scott, but he was now out of the office and she didn't have the authorization to reverse the charge. It seems like at this time, the carpet was rolled up and the doors locked.

They got my money and that's all that counts. No one wanted to speak with me. It is now the next day and I have yet to hear from anyone. If this is how Hertz makes their money, I am ashamed to have done any type of business with your company. I just would like my money returned to me and my overdraft charges paid for. I hope to hear from someone.

I rented a car from Hertz in Rapid City for a family trip to Mt. Rushmore. The rental was from June 22 -26, 2010 in Rapid City, South Dakota. The issues relate to very bald rear tires and subsequent claimed damage to the car. As requested, I am writing this letter to describe the issues.

The Hertz rental department at the Rapid City Airport is very "small town". They give you the keys within the terminal with no further check out. You walk to the vehicle and drive off. While filling out the paper work I was informed I would be liable for any flat tires I had unless I paid an additional fee. I waived that coverage.

Once we got in the car I found the Toyota Camry that we were provided had over 50,000 miles on it. Driving from the airport, I could hear a whine from the rear of the car and commented to my passengers it sounded like the rear wheel bearings were bad. We drove the car to the tourist sites in the Rapid City area, including many miles at 75 miles per hour (mph) which is the speed limit on some South Dakota highways.

On the third day of our stay, I noticed the rear tires looked worn. Upon further inspection, the rear tires were near bald. Once I noticed the tires I did not drive the car more than 60 mph due to fear of a tire failure.

When you return a rental car at the Rapid City Airport you self-park it and walk inside the airport to return the keys. No Hertz employee inspects the car until later. When I returned the car, I told the Hertz attendant at the counter about the bald tires and got a response stating "I am not surprised, that car has over 50,000 miles on it and is done". He refused to discuss the issue further or issue me a credit for what I considered an "unsafe vehicle". His response seemed to indicate that due to the high mileage I would be the last one to rent the car and therefore the tire issue was not important.

Upon return to California I called the South Dakota Highway Patrol who said a tire is considered legal if it has 2/32" of tread on it. Based on the picture, I do not believe anyone would agree it as legal tread. And by the contract Hertz tried to make me liable for any tire failures. Amazing.

In early July, I received a letter in the mail from "PurCo" claiming damage to the vehicle I rented. I almost did not open the letter as there was no reference to Hertz and appeared to be junk mail. PurCo is their claims department. Subsequently I received a package from PurCo claiming $2,267.86 in damages due to hail and front end damages. The claimed damages include 5 days of "loss use" on a vehicle the Hertz attendant made clear was not going to be rented again.

The only precipitation we had on the trip was the night of June 22 while staying at the Best Western in Wall, South Dakota. I subsequently contacted the hotel and they said there were no reports of hail damage to guests or employees vehicles during that rain event. I also called the Deputy in Wall who also said there was rain, but no reports of hail damage.

I was the sole driver of the vehicle and can attest I caused no damage to the front end of the vehicle as claimed by Hertz.

I looked online for a way to contact Hertz about the tire issue (at the time I was not aware of the claimed damages). I emailed Hertz and received a generic email response the same day. On July 1, I received an email from Hertz stating that the Rapid City office is an independent franchise and to contact them. As I indicated in response to Hertz, the rental car had Idaho plates, so regardless of Rapid City being an independent franchise; the car was a corporate Hertz fleet car.

On July 6, Hertz responded to my email basically saying "not our problem and contact Rapid City" (Attachment 8). Nice way to handle a client. On July 6, I phoned the Rapid City office and explained my issue. I was told to deal with the claims company (PurCo). I asked for the manager's email address and was provided an employee's email. She stated she would forward to the manager. I emailed the employee and included pictures of the car and PurCo letter. I have not heard a response from Rapid City.

I have disputed the credit card charge on the rental until the issue is resolved. I have since spoken to a SD Highway Patrol Officer who says the tire was not legal. I have submitted the claim with my insurance. I am prepared to take them to court on the principle of this.

I made a reservation with Hertz on 7/2/10 to pickup a vehicle on 7/22. I arrived at their office twice to pickup a vehicle and was told that they did not have any vehicles available. The second time was 1 1/2 hours before closing. The time I was scheduled to pick up my rental. The gentleman told me that he had no idea when the vehicles would be in and suggested that I drive an hour to the airport in rush hour (making it a 1 to 2 hour drive) to pick up a vehicle. Thus, I left without transportation. As a result, we had to scramble to find transportation at the last minute, resulting in us being late for our hotel reservation and nearly losing our room.

I needed to rent a car due to a small car accident I was in . When I went to rent the car, I had the claim number from where they have to post the bill to. Kelly(Hertz employee) told me that I have to leave a credit or debit card in order to rent the car. When Kelly( Hertz employee) was taking care of me, she was with another customer and talking on the phone at the same time. She said that they would charge me a one time fee of $75 dollars which was going to be reimbursed after I return the car and, also she offered me an insurance for $27 once again. Again she said "it would be a one time charge on your car". I told her that it was fine (I approved it the charge since she said one time charge).

After a few days with the rental car, I check my bank account and I saw, there were 4 pending transaction for $28.00 dollars each. I got very upset and I tried to call their office and I was never able to get through and decided to go to their office. I got there and I asked her why were those charges pending in my account? She said don't worry, the bill has been sent to the Insurance company and they have not approved it yet but once the insurance company would clear the bill, they would take them off of my account . I told her that I thought she said the card was going to be charged once, and she answers, "Don't worry, the insurance company would clear the bill and those charges would go off." I told her that she did not tell me that when I rented the car and she said she was sorry maybe I misunderstood her and she did not say anything else.

Today, July 28 2010, I went to return the car and they told me that my bill was $740. I ask them why, if the Insurance company had already sent them the payment and the they told me that I had bought an Insurance and the charge was $28 per day . I considered that she never explained it to me ,she said it was going to be a one time charge and that is was going to be reimbursed. I also think that she did not give me the best customer services when I rented the car because she on the phone and she was with another customer same time. It is very unfair to pay for something that I didn't get the right information from . She never explained the terms of the product the way she should have. Hertz claim that I had signed and I did thinking that the Insurance company was going to pay the bill of the rental car.

My name is Margarita **. I booked a South West vacation trip to Providence, RI with my child Christina ** and never reserved a rent a car from Hertz. I was expecting my trip to go fine, all I had to do was pay the tax or state fee for the car. But I ended up with no rent a car for that whole week of our trip. I showed the lady at the Hertz and both refused to accept my debit mastecard. She refused to take it, she said they don't take debit cards or cash? This was the same card I booked this trip online with.

No one ever told me that to pay my taxes and fees at Hertz, I would need a manager credit card. I am very upset. You need to work further with your car company to fix that problem! I would like the money back that I paid for the rental car I didn't get on my trip. My reservation number is ** and my child Christina was to go on a trip on Saturday, July 17 and returning on July 25th. My son had to take my where I needed to go on my trip because I was left with no rent a car to travel with for the trip. It was very hard to enjoy my vacation. We are very saddened by this.

I rented a minivan for 3 days estimated around $350 to $400. When I checked my CC, they charged me $500. I chose the option for them to fill up the gas and they charged me a full tank of gas (what a rip off), even when there was 3/4 of gas left. They also charged all of those crazy little fees. Never again will I do business with Hertz. I had to pay $100 plus extra for the rental.

On June 1st 2010, I contracted with Hertz to rent a vehicle to drive cross-country from San Francisco to Neptune Beach, FL and return. At rental time, no car was ready and after an hour or so, I was issued a red 2010 Toyota Camry with no gas in the tank. I inquired about oil changes since this was such a long trip and was assured that the car was serviced and would not require an oil change during my rental period. I departed San Francisco on the 2nd of June and after only 1,000 miles the maintenance required light illuminated. I checked into a La Quinta Inn at Odessa, TX and called Hertz for assistance.

I was informed that my name was not on the rental agreement and the car I was driving was in fact rented to someone else. After an hour on the phone while the person speaking to me had to keep talking to a third-party, I was informed to get an oil change and I would be reimbursed. When the trip was completed, I returned the Camry to Hertz in Daly City, California and was informed that the car I drove cross-country was listed as "Lost In The System" and it took an hour for them to get the problem sorted out while I stood there waiting.

I thought the problem was over until two weeks later, I got a bill for a "Quick Pass" usage for crossing a bridge in a city I've never set foot in. I quickly responded that there must be some mix up since I was in Arizona at the time somebody else must have crossed that bridge. The response I got said in so many words that I was lying and I had to show "time stamped" proof that I was in Arizona and not crossing that bridge in Richmond, CA. They had me driving a car that I never saw and claimed I switched cars to cross that bridge. I know it is not an earth shattering problem but it is a major PIA to have to search for receipts proving that I was not the one who crossed that bridge using their "Quick Pass." Is this a new way to rip people off that they've come up with?

When I tried to contact Hertz to try to resolve this problem, they put me on hold and never return to sort the problem out. It's giving me an ulcer trying to comply unsatisfactorily to their demands of proof that I never crossed that bridge is worth anything. I'd be glad to join a class-action suit against this rip off scheme.

I was given the wrong contract and wrong car. I rented a car on the 6th of July 2010 and returned it on the 10th. Hertz charged my card for over $700 for a rental worth $283. I have been trying endlessly to get them to refund.

On June 24th about 6 pm, I picked up my car that I had rented online. I was told there was no additional fee for another driver - this was also stated on the website. The lady checking out the car tried to sell me additional insurance etc. of which I refused. She gave me a huge invoice which I refused, and then she printed another invoice which had the correct amount. On the receipt for additional drivers, all of us were over 29 years of age, 3 of us have good driving records, insurance, etc., all family members.

We only signed up additional drivers as a precaution that one of us may need to use the car. Upon return of the vehicle, we were charged an additional $104 for additional drivers. On the receipt, it says you may be charged for additional drivers. I was assured by the person at the car rental counter that we would not be charged. We were overcharged by $104 for additional drivers. We would not have added additional drivers at a fee. We did not agree to these charges. I tried to get this resolved. But when I called a supervisor, she was not willing to remove the charges. We were there on a family emergency and this added to the stress and financial burden.

I rented a car in Seattle and returned it fully fueled to the return point at the airport as agreed upon in the contract. I had refueled the vehicle only one mile away, so the tank was full. Now, I realize the car was a Mazda 6 with a small fuel capacity. Hertz billed me for $36.95 for fueling the vehicle. Since the fuel charges were to be less than $3.00 a gallon, I was billed for what I believe was a full tank for the vehicle in question. $36.95 for fuel I had already paid for less than a mile from the airport as the car was full when I returned it. I contacted the company to inquire why I was fraudulently charged for fuel, but I could get nowhere with the billing department concerning why there were charges applied to my credit card.

However, without any question to the validity about my inquiry, I was freely told that they would return the charges to my credit card account. This, however, was also untrue as only a portion of the charges involved were repaid. After my wife discovered the incomplete repayment, I was then forced to contact them again to have the balance of the charges repaid. Obviously, Hertz has one of two issues: one, they have a bad billing system that's relying on bad labor, hardware and software; two, they most likely have these fraudulent charges built into their billing system and they are relying on the costumer not to realize they have been over-charged.

I talked with a team leader from the customer service department who tried to explain the initial charge for the gas stating, "You turned in the car at four pm, which could have caused a mistake." Well, I was there when the attendant entered the information in the digital storage device and I asked her if everything was okay. She responded that everything was okay and we could leave. Then I receive a bill for fuel charges?

I Believe Hertz Corp. needs to address these issues or be held criminally responsible for stealing from the costumers. If my wife had not been so vigilant, we would have been cheated out of $36.95. This is not some clerk making a mistake. The fact that I had to call a second time to get the entire amount repaid is alarming to me as it proves to me beyond a reasonable doubt that the system has major issues or Hertz Corporation is doing it intentionally. From the poor excuses given me by the customer service department, if they are true, The Hertz Corporation is doing these over-charges on a regular basis.

Maybe you can get an explanation for an overcharged to my rental when the attendant who checked the car said everything was OK. Also, maybe you can explain the partial repayment and the readiness of the service personnel repaying the charges with no questions asked. Personally, I lost several hours recovering my money for fuel that I should not have paid for. But what about those customers that were over-billed and did not discover the over charges?

In the grand scheme of things, this is inconsequential. But if you multiply my $46 overcharge by a million rentals, we are all of a sudden talking real money. I reserved and paid $1,000 for a three-week rental two months in advance. I would fly from Seattle and pick up the car in Franfurt, Germany. The Lufthansa flight got in a few minutes early and the passage through passport control and customs took less time than anticipated; I arrived at the Hertz counter 83 minutes earlier than anticipated.

Be aware!

I is sad to see a big corporation practices their business this way, espescially in the Economy like this, they are all out to scam their loyal customers

Corporate requested that I call back to reveiw the charge with them in 24 hours. This vehicle was not cleaned when I picked it up and this manager at this location was extremely un professional and rude. I will never rent from Hertz again. An extra $50.00 charge.

They gave me a qoute for car dameges that I never made. I've got the proof of this.

I purchased this product at our local grocery store. I read all the directions, applied the product to the back of our cat's neck. Within minutes she began acting crazy, running around. She kept trying to scratch and lick it off. I tried to wipe some of it off. Within the hour she began to have a seizure and bolted for the door. It's been a week now and we are sure she died from a reaction to this product! I have now read many blogs on-line from others who have experienced same reactions. This product should not be for sale and needs to be removed immediately! Save your pet: do not buy this product! I feel so guilty! I was trying to do something good for our pet and have now contributed to her death. We are devastated. Due to the use of this product our cat has died and our family is very saddened!

Beware of renting from Hertz in Costa Rica. I booked a car on the Hertz website for a recent trip to Liberia, Costa Rica. On the web, I was quoted about $240 for the week. When I arrived at the Hertz location in Liberia, I was told by the employee that Costa Rica law won't allow the rental of a car without additional coverage. I kept arguing that my own insurance covered me and so did my Amex card but he refused to give the car without me not only paying for the insurance but also signing the insurance subscription paperwork.

The insurance was $140 for the week. I thought this is Hertz after all, a trusted company and they will fix this misunderstanding once I get back in the States. I've included the responses I got from Hertz. The summary is that Hertz won't do anything because I signed the paperwork (against my will). More interestingly, Hertz in Costa Rica is a franchise that operates independently. So any sense of security you might have by renting from a well-known and well-established company is not warranted.

Hertz response #1: This letter is in follow-up to our previous correspondence. Thank you for the opportunity to review your concerns.We have been in contact with the office in Costa Rica. We have been advised the insurance was signed for and accepted and is billed at a daily rate which is noted on the signed rental contract. The vehicle class reserved was not available, therefore, the Costa Rica office provided a two vehicle upgrade without any additional charge. Your rental charges have been reviewed and found to be correct. We appreciate the opportunity of clarifying this matter.

Hertz response #2. This letter is in follow-up to your previous correspondence. Thank you for the opportunity to review your concerns.We regret our last correspondence did not meet with your approval. However, the Costa Rica office is an independently owned franchise. They own their own fleet and process their own rental charges. We regret we are unable to reconstruct a verbal conversation between yourself and the Hertz representative. Therefore, we must base our decision for an adjustment on the signed rental contract. We regret an adjustment is not warranted for the insurance. Thank you for giving us the opportunity to review this matter again. We value your business and hope that we will be able to serve you in the future.

On Friday, April 23, 2010 at 10:30PM, I had rented an SUV - Nissan Murano from Hertz Center. On Saturday morning around 10, the car had a dead battery and I tried for 30 minutes to start. The service center helped me and asked me to try different things, but in vain. So they suggested that they will "cab" me in to the nearest rental center and also jump start my car for free, which I refused. Why should I spend my time taking care of their damaged useless car? So they said that they will send a towing truck and will charge me USD 300 if they find out that the dead battery was due to driver's mistake. I was pretty confident that I was not at fault and agreed to towing truck, picking up the car and sending me a replacement car which they did. On Monday morning at 5AM, when I went to the rental center to return the car, they agreed to refund me one day's battery issues.

On Wednesday, April 28, I followed up with the issue. They said that since "the driver left the dome light on, it was driver's fault in draining the battery out" and they charged me additional USD 300 on top of rental charges. I fought with the manager and told him that when I exited out of the car on Friday night, all the car lights were off and no electrical was on. So I cannot be held responsible that dome light was on. It could have also been on before to my rental, so I cannot be charged for that. If I was also aware the the light was on and drained my battery, I would have accepted the offer of jump start but I did not since I was not at fault in draining the battery. They refused to listen in spite of pleading repeatedly. I also told them that this experience screwed up my entire weekend. But the manager would just not listen. I told them that I will take this to consumer court and he was like okay, do whatever you want.

Hertz rented me a broken car at a premium price. My car decelerated while I was driving on the FWY. I phoned repair and they said to turn car off and on. This kept happening during my rental. I was driving from Buffalo to Montreal. Hertz did not refund this dangerous rental. Fear of dying on Freeway.

I had a claim on my car so Mercury Ins. gave me a rental from Enterprise. The car was a total loss and so enterprise offered a car for $650.00/Month. An employee of mine said she knew a guy by the name Joe B who is manager at Hertz Car Rental West Covina, CA. Mr. Joe offered a Mazda 6 or comparable for $500.00. When I went to pick up the car Mr. Joe said he didn't have anything else but a Toyota Prius. He said in a couple days I could bring it back for the Mazda for the same rate.

I ended up taking the Toyota back 5 days later. I was assisted by an employee. She changed the car, gave me what I thought was just a revised copy with the new car when I came back to Hertz to renew for more time charged my debit card $1598.00 for two months which is $800.00 per month not $500.00 as agreed on the first contract. That first contract was kept when I went back to get into the Mazda and the lady working there not only changed the car but my rate as well. I extended the car rental and was told Mr. Joe would call me to straighten out the problem. He never called.

But at least at this point the guy he renewed my contract wrote it at $598/Mo. When I went back to renew it again the same guy told me it would be $950.00/mo. I said I couldn't afford that I just turn the car in a pay for the 21/2 months I used. He said it would be $1,625.00 that is about $950.00 per month! Not as stated on my contract for $598.00 this time. No matter what I told the guy he put it on my card and said there was nothing he could do. That Joe B had told him to charge me like that.

I will never rent from Hertz again. I am 52, and my sister is 45. We rented a car from Hertz. I was the only designated driver. At the counter, they asked if I want my sister to be a driver, and I said, "Sure, why not." They did not verbally disclose the additional $49.29 that would cost me. The additional charge was not itemized on the contract.

I called to get this charge rescinded, and the saleswoman, Leah, agent number 7861, laughed at me. She could care less. I will never rent from Hertz again. Ever. It's a consumer trust relationship that is irreparably damaged. I don't trust Hertz anymore and will never rent from them again. They did not disclose extra charges either verbally or in writing. So I am done with them.

I booked online, and received a confirmation and quote of $320.00. When I picked up the car, they charged me $548. I didn't have the printout of my online confirmation with me. The Hertz agent suggested that changing my pickup time altered the fee, but this doesn't make sense, as I picked up the car later than my original booking reservation. He wouldn't budge on the price. I needed a car, and no others were available at Enterprise, or the other car rental places, so I went ahead and rented it. I was on a conference with many others, who said they had similar surprises from Hertz. I'm in middle of trying to work this out with Hertz. I will definitely dispute the charge on my credit card, if they do not refund the difference, and I will never ever rent from Hertz again. This company is way overdue for a class action lawsuit. They are a bunch of thieves.

In early March, my son who is in the U.S. Air Force, and assigned to temporary duty in Ottawa, Canada, reserved a mini-van from Hertz at the Will Rogers International Airport, Oklahoma City, OK, for the period March 16-22. The arrangements were made through Hot Wire, and the rental was paid for in advance. For family reasons, our son and his wife wanted to baptize their infant son in OKC. A 7 passenger minivan was thus reserved because it would hold our son, his wife, the infant, his two older children (ages 7 and 2), my wife and I, and our luggage. My wife and I live in Spokane, WA.

Since we had a week in which to use the van, our plans were to travel to Abilene, TX, a 5-6 hour trip from OKC. On March 17, to visit family who had not seen the infant child, and then return to OKC on March 20 for the baptism on March 21. Our problems began when the desk clerk, a young man named Carl, informed us that he had no minivans available due to "spring vacation. " He said he only had a large SUV available. After visiting the lot to check out the SUV, we could see that it was not usable. The luggage would simply not fit in the SUV, and it was difficult for my wife to climb into. The placement of the three children's car seats was also extremely difficult. While looking at the SUV we noticed a Nissan Admiral, which we indicated to Carl would be acceptable. Carl said, he could not rent the Admiral because it had been reserved. Because the van had been rented through Hot Wire, we called them for assistance, and they offered only to give us twenty-five "hot wire" dollars usable with our next Hot Wire Transaction. Hot Wire personnel insisted that they had done what they had agreed to do, and Hertz was at fault for not having the car available.

After three hours of talking to Hertz counter personnel (a supervisor was not available), and unsuccessfully visiting all the other rental agencies in search of a minivan (Enterprise has one that would have cost $500 more than the Hertz contract price), we put Hot Wire on a speaker phone, and when Hertz personnel heard Hot Wire's contentions, a young lady by the name of Amanda decided to help us out. She agreed to provide my son with a large Saturn, at the Hot Wire price, and my wife and me with a compact Chevy Aveo at no cost. Seeing that no van would be provided, we reluctantly accepted Hertz's offer. I must commend Amanda, however, for her initiative in taking over a difficult situation.

The worst part of the deal, however, came to light in Holiday, TX, which is just east of Wichita Falls. While at a rest stop, I noticed that the front tires on the Chevy were bald. It there was any tread at all, it was no more than the width of a dime, and that remnant of a tread was on the outer side of the tire. We decided to drive slowly to Abilene, and see if we could exchange the car at that location. A blowout on the interstate could have been fatal.

In Abilene, I called the Hertz office at the local airport several times, but no one answered. I then visited a Hertz office on Clack Street, and a young man named Mark L. examined the car. He readily agreed that the car had safety issues and immediately arranged for a substitute to be picked up at the local airport. I credit Mr. L. with saving us from a serious accident since a large snow storm hit OKC on March 20-21, and had I been using a car with bald tires, there is no telling what could have happened.

We turned in the cars on schedule, and there appears to have been no problem with my turning in a substitute vehicle. I await my MasterCard bill to see if this is the case. The out of pocket costs were approximately $10 in tolls, plus approximately $40 in gas. The lost time, both at the OKC airport and in Abilene, cannot be replaced. A positive element is that I learned something valuable: Hertz is unreliable when it comes to honoring reservations.

Are you trying to decide what car rental company to use for the upcoming World Cup in South Africa? Before you choose, read this: For our 25th wedding anniversary, my wife and I planned a trip back to South Africa. We made some contacts and arranged a nice route that would include some rather rough driving around Mpumalanga. We decided that, since it was a special occasion, we would rent a big enough and high enough vehicle so we wouldn't have to worry about getting stuck in the mud or spend time every morning figuring out how to stuff ourselves and equipment into a little car. I got on the Hertz website, reserved and prepaid for a Nissan X-Trail at an estimated price of $713 (confirmation number **). So far so good.

On Sunday morning, after a long overnight flight to Johannesburg, we lugged our baggage around to the Hertz franchise (Alisa Car Rental (PTY) Ltd) at Oliver Tambo airport where we were cheerfully informed by an unpleasant woman that we were being upgraded to a Hyundai Tucson. Wondering if on the website the Tucson was really classified as Nissan X-Trail or similar, we signed the forms and lugged our baggage around the parking garage to where we noted that the Hyundai was in fact smaller (our luggage didn't fit), lower, had a smaller motor and no 4-wheel drive.

When I pointed out to the guy (Andre, I think is his name) who appeared to be in charge that I couldn't see how this could possibly be considered equivalent, let alone an upgrade, I was bombarded with a lot of pseudo-technical nonsense (I happen to be a car mechanic). The unpleasant woman informed us that the Hyundai was a class G while the X-Trail was only a class E (or whatever) and since G is further along in the alphabet than E, it only stood to reason that it should be more expensive and anyway, she didn't have any X-Trails, and if I really wanted one, I could call the Hertz franchise at Neilspruit Airport (about 4 hours away) sometime the following week and they would be happy to make the exchange.

Okay, we were very tired and not getting any satisfaction from the Hertz staff so we decided to keep a happy face on our wedding anniversary trip and just go into town and get some sleep. Over the course of the next couple of days, I checked the Hertz website and found out that, as I had suspected, we had been fed a line. I figured when, confronted with the print-out I made, the folks at Hertz would make whatever adjustments were necessary. I planned to get to the airport nice and early on the morning of our departure to make sure we would have plenty of time for discussion which was at least as unsatisfying as my earlier encounter. Happily, the unpleasant woman had been replaced by a very professional one (whether or not it was the same one in a better mood, I can't be sure) who made me fill out a bunch of forms for the chip in the windscreen we got courtesy of a flying rock on the N4, but Andre was still there, and he gave me another long and complicated explanation which sounded like more nonsense (but I am a mechanic, not a car rental agent) so I couldn't be sure.

When confronted with the printout of the website, Andre admitted (without apologizing) that the Hyundai was indeed a lower class and substantially (about 30%) less expensive vehicle than the Nissan, but since they had received the reservation request from Hertz UK, they couldn't change the price or give me a reimbursement for having rented me the cheaper car. I would have to go to "any Hertz agency in the UK and they would sort it out for me." I pointed out that I don't live in the UK; my credit card billing address is in Surrey where I have a mail forwarder to my physical address in Cameroon. He told me to try in the US.

I used to get angry and start shouting when this kind of thing happened to me, but as I have matured, I have learned to keep my blood pressure down. Anyway, I couldn't see how, after spinning this elaborate tail that, even if it was a load of **, he was going to back down. I did, however, insist on getting some kind of paperwork that I could use to make a case and was presented with a new rental form in the amount of R9,702 (same voucher number as before: **), compared to the original amount of R13,656; the difference is equal to US$527.00.

So when I got back home to Cameroon, I logged back on to the Hertz UK website and sent in a complaint, detailing our adventure and insinuating that I did not believe that I could walk into any Hertz rental agency anywhere and get anything except a shout of laughter and that I was planning to be really annoyed if they didn't do something. I needn't have worried. Although it took them over a week to respond, they did something. Following is the text of the message I received from Hertz UK Customer Service: "Thank you for your email. I have investigated your query thoroughly. Please accept my most sincere apologies for the service you received at the Hertz location in South Africa.

Also, please accept my apologies that there was no automatic vehicle available. However, please be assured that the Group "E" and Group "G" vehicles have the same rate. Therefore, there is no refund due for this difference in vehicle groups. However, as an apology for the problems that occurred, I have processed a refund for the amount of 80.00 GBP to be refunded to your credit card account. You will see this on your next statement. I have also issued a Rental Certificate for the amount of $80.00 USD. Please allow two weeks for this to arrive by post. Once again, please accept my apologies. I hope you will give us another chance to serve you again soon. Yours sincerely, Clare **, UK Customer Services Department"

So I went back onto the Hertz website and, sure enough, the Nissan was still more expensive than the Hyundai (I made another printout). These people are incorrigible. I immediately wrote back (4 times) to UK Customer Services, but got no further reply. Yesterday, I received in the mail the voucher so I figure that must be the end of the matter as far as they are concerned.

If you take the $80.00 off the $527 they first denied, then admitted, and now again deny over-charging me, you get about $350. I am still in the red (it should be obvious by now that I am not ever going to use the $80.00 voucher) for absolutely nothing that I did other than book online through the Hertz website. In the meantime, I suspect that they must have shared my letter of complaint with Hertz-JoBurg because a couple of days later, I also got the following: "We refer to the above mentioned claim number and the incident that occurred on 03/05/2008. Finalization on the damages and claim has been administered in its entirety. Please note that your account will be debited with R 6000.

Kindly note that the cover you have elected to take is Super Damage Waiver (SDW). Super Damage and/or Theft (Loss) Waiver does not cover: any damage to window glass; inter alia. The following damages were noted: (cracked windscreen). The amount has been calculated as follows: First amount of liability: R 0.00 Damage Amount: R 6000.00, Assessors Fee: R 0.00, Towing Fee: R 0.00, Claims Admin R 450.00; Total amount debited: R 6000.00. We trust that you find the above in order and should you have any queries in this regard, please do not hesitate to contact me on 021-935 4506. Yours faithfully, Sasha **, Claims Administrator."

Useful phrase: "inter alia". In case you don't know, that amount, R6,000, is $800. Seems a lot for a windshield on a Hyundai especially considering that I took out all of the available insurance on the vehicle. Peculiar insurance that doesn't include getting a crack in the windscreen from a random rock thrown up by a passing vehicle on the highway and charges more for the repair than the R5000 deductible that I would have had to pay if the whole vehicle had been totaled or stolen. I suspect some kind of vengeful motive associated with my complaint. As of now, I am out $1,150, a lot to just give up on, especially when the people who took it from me lied straight to my face several times, and charged me money for their own mistakes. As they say in South Africa: "It's just a pleasure!"

However, without undertaking a legal procedure that would probably cost me more in cash ($1500 out of pocket) and cosmic energy than I can at my age afford. I can only ask my friends and those who sympathize with a fellow human being who is being rudely abused by a big company full of unpleasant people to go with a car-rental agency that tries harder.

I am writing to warn all tourists to Victoria that use Hertz rental car agency at the airport to ensure that when they return their rental car to the airport, they must have the rental agency personally check the vehicle while you are present to prove you caused no damages and to get a written confirmation of this fact. I rented a car in December 2009, returned it, inspected it myself and found no damage. Three months later, I have now received a bill for almost $1000 saying the car was returned damaged. How does one prove their innocence at this stage? I am being sued for the damages that I am unaware of without a chance to prove my innocence or to get proof from them of their claim.

My wife and I rented a car on 2/8/2010 for five days at a rate of $24.99 per day, a total of 5x24.99 = $124.95 plus NJ taxes 124.95 x 1.07 = $133.69 plus surcharge ($5 per day) 133.69 + 25 = $158.69. They decided to charge my credit card an additional $100.32 for a total of $259.01. After calling them several times, they have been saying that they will look into it with no action! An extra charge of $100.32 has been added to my credit card for no reason!

I went to rent a car using my debit card and I was told that I could not rent a car and that they could not use my debit card. At the time, I had over $3,000.00 on my debit card that they refused to even use. I had to ask my business partner to rent and I was put on as a second driver. They accepted my business partner's debit card and charged her twice and she was without funds for the rest of the weekend. She had to borrow money for things she needed that weekend. It was a disaster.

Why did they accept her debit card and not mine? I had much more cash on my card. I feel that my debit card was not accepted because I am a black male. Are some debit cards accepted and not others? I felt humiliated and embarrassed. My debit card is just as good as anyone else's. It was very embarrassing for me to have to ask someone to use their debit card for me. I want to be compensated for this situation

I rented a car from Hertz at Stansted Airport London. I was accused of damages, and couldn't believe when I requested photo evidence, a dot, barely visible on a zoom photo, cost me 555.11. I complained to Expedia, and my card was refunded by 237 euro. I believe this is unethical. Did they fabricate the original estimate? They abused my credit card funds, and the whole situation is below board. I have a complaint under investigation with my credit card company, but feel that as Hertz are so underhanded, I should be refunded the balance. They have been unethical, not me. Hertz have magically changed the estimate 2 weeks over the alleged damages, due to the intervention with Expedia, and that also shows they have not repaired the alleged damage, 2 weeks later.

On January 30th, I had to rent a car at Dulles Airport to drive home as my destination airport was shut down due to snow. When I rented the car, the agent explained the charges: $65/day and a $100 drop-off fee (which is the industry standard). When I made it home at 4 am, I kept the car 1 more day. When I returned the car, I was charged another $100 drop-off fee (as well as the $65 which I knew about). The total for a 2-day fee was $405 for an economy car. The agent at the destination airport (Greensboro) insisted that Hertz charges the drop-off fee every day. If that is indeed Hertz's policy, then that should be told to the renter up front. This policy is dishonest at best. A drop-off fee is a one time event, no other rental agency charges that one-time fee daily. I wrote Hertz Corp., but got no response.

I rented a minivan on 1/29/2010 for one week and one day. My return date was for 2/6/2010, but due to inclement weather I could not return the vehicle on the due date. On Saturday, 2/6/2010, the state has declared a state of emergency and no one was allowed to be on the road. The highway was shut down and everyone was told not to go out.

I called and explain my situation to the company and they said that I will be charged for another day of rental. I feel that due to the state of emergency announcement, I should not have been charged extra fee since it was not my fault. When I returned the van, I was charged for an extra day. I am upset and not pleased with Hertz car rental.

While in a rented car from Hertz in Sunny Isles, Florida, we evidently went through a red light. We honestly don't remember it happening, but it did because the event was captured on a police camera. We will pay the fine, as we should, but we are outraged that Hertz has to assess a $30.00 fee to notify us through ATS Processing Services.

Why couldn't Hertz just notify us by a simple form letter or just let the police notice come to us? We are world travelers, and you can rest assured, we will never rent from Hertz again. The reference ID given by the Hertz Processing Center is **.

Don't waste your time and money on poor service. I made a reservation online, two days ago, and then I've called two hours ahead of the store location and requested a pick up service. Someone who has picked up the phone had told me that they would give me a call before they come to my address. Unfortunately, after 2.20 hours, I still did not have any call from them. So I called that store again and talked to the manager. He told me that they don't have a car for rent.

What a horrible and poor attitude. It was the most horrible service I've ever seen. If they didn't have the car for rent, they should have told me earlier so I don't waste my time more than 2.5 hours! I am wondering why the Hertz online reservation still show that they had many cars for rent. Are they kidding me or had lied to me?

After thoroughly investigating car rentals in Liberia, Guanacaste, Costa Rica in December 2009 I made online arrangements with credit card pre-approval of $404.12 through American Express. I decided on Hertz (or should I say "Hurts") and upon departure the total was $681-plus! I arrived in Liberia at approximately 9:30 pm and was picked up and rushed to the agency. This was my first encounter with Mr. O.L. V. They rushed me so much they actually left one bag on the curb at the airport to which I had to return and get, and thankfully it was still there. He demanded that I pre-sign a blank credit card slip to which I refused. I said I would once I returned the car. He then said I had to leave the lot and he put my bags outside the gate in the dark on the highway. I was in tears. Obviously, I had to consent to his terms as there was nothing nearby let alone telephones to make alternate arrangements.

He asked me about insurance and I said my insurance covers all vehicles that I drive, including international travels, and he said to return the car full of fuel. Besides the fact when I actually left it was 1/2 full, I did fill the tank 10 minutes prior to return of the vehicle and I showed him the receipt. Get this, he thanked me for the gas and refused to take the $59.99 fuel charge off the receipt! Never mind the fact the car was incapable of holding that much fuel, when in fact it was closer to 2 tanks of gas. I had arranged for an economy car as my needs were for local business only, so I received a manual Peugeot that was an absolute wreck. The key did not work on the driver's side, so I had to climb over the passenger side and the gearbox. Throughout the two weeks I had 2 tires that had slow leaks, so I was constantly looking for fuel stations (which is no easy task in Costa Rica ) to fill the tires. It left me incredibly insecure of my safety.

And now Hertz, who asked for 2 weeks to investigate these allegations, in one day denies any liability. "Our records indicate the difference between the approximate total quoted and the amount billed is due to the Third Party Liability and Fuel Purchase Option (FPO)." Basically all they did was thank me for informing them of their inferior vehicles. Oh, yea, they also put an unauthorized possibility of charges for $1500 on my card. I find this so incredibly astounding and I guess typical of Hurts. Oh yea, upon return to Sacramento airport at 11 pm, two weeks later Enterprise gave me a 2009 Ford Escape for $23.99 a day with no hidden charges. For your own safety and economic future, never rent from Hurts.

Stay away from Hertz's British car rental agency, which we booked via American Airlines' Travel department. We're told that Hertz UK advertises its policy as "If your rental car breaks down, we'll bring you another one right away." With us, Hertz violated this policy not once but twice. Hertz ruined three days out of the ten days we entrusted to Hertz's care, and caused us frustration, exhaustion, and untold anguish for the entire ten days of car rental.

We picked up the first rental car at Heathrow at 8:30 am, on 8/25/09. It had 5286 miles on it when we took it out and 5386 miles when it broke down - a total of 100 miles that we drove. The clutch balked each time it was used. When it balked before we even left the Heathrow lot, we should have known it was bad, but we chalked it up to unfamiliarity with this manual-drive car. We drove immediately onto the M4 highway, where the clutch was rarely needed. We got off the highway at about 9:30 am at Swindon to visit the main post office downtown (to exchange currency). Then, with the clutch still balking, we left Swindon heading south. We no sooner got across the M4 when the clutch started burning as well as balking. We got onto a back road, where it quit entirely (at about 10:20 am). That was when we learned that Hertz's "emergency" number, on their car keys, is for their contractee, the British Automobile Association, and that we had been given no Hertz phone number that could help us get a second car.

After a two-hour wait, an Automobile Association mechanic answered our emergency call and towed us and the dead car to the Swindon Volkswagon dealer ("because it's still under warranty", he was told). In his tow truck, since the phone was on speaker mode, we heard the Swindon Hertz Rental manager say she had "one car on the lot", but she wouldn't let that one go to us: she was saving it "in case someone walks in". Due to this Hertz failure to deliver, we sat in the VW lot in the broken-down car while the mechanic attempted all day to find another Hertz dealer who was willing to bring us a replacement car. We asked about another car rental agency and were told then that Hertz is the only car agency whose contract with Automobile Association specifies that only another Hertz car can be substituted.

We tried phoning Hertz but the phone number on the Hertz rent-a-car form "had been changed" and that number got us to someone at the Heathrow Hertz rental desk. He said he was just a rental desk clerk, had no phone that could make calls, and didn't know how he or we could reach anyone higher up who could help us. We then phoned the US to American Airlines Car Rental, through which we made this car rental, and got us another car reservation. Though she promised the car for 9 am the next morning, Swindon Hertz, where evidently the rental reservation was forwarded, did not deliver that car until almost noon on 9/26 despite our pleas with the manager.

*As to this first replacement car, whose left front tire was marked by Hertz on its pre-inspection form as scuffed, and with only 5mm tread. As we drove the car, it kept steering leftward needing constant, vigilant correction for three days. At some point we were forced into a curb, nicking the rim. It then leaked air, but unnoticeably slowly at first, because we were doing very little driving on 8/27 and 8/28. But when we got on the M6 highway on 8/29 on our way from Stratford to Blackpool, the leaking of the tire's air accelerated and it flattened noticeably. We stopped at Exit 15 M6 Service Station at 4:30 pm - and discovered that the car held no spare tire.

By luck, Automobile Association mechanic Dave was in the lot picking up another disabled car. He phoned for help for us. At 7:30 pm another mechanic finally arrived. He phoned around and found that the nearest place where we could get another Hertz car was Manchester airport. He towed the broken-down car and us to the airport, where we arrived at 10:30 pm. We were exhausted (again) from a day of keeping this car's bad steering from causing an accident and then from sitting for hours in a parking lot, missing dinner reservation at a posh resort and a paid-for after-dinner show in Blackpool - which had been contemplated as a big highlight of our trip through England.

At the airport Hertz, we signed all the forms for yet a third car. After an hour and a half of searching, it couldn't be found. At nearly midnight, we got a fourth car. It was there and it was in working order. The rest of the trip, we had no car trouble.

I reserved a mid size car through Hertz directly. When I arrived, they gave me a Toyota Corolla which is economy size or compact at best. When they upgraded me, they charged me an additional $35 per day, because they had no other cars available bigger than a Toyota Corolla. I see there were similar complaints. When I did an online help, the operator would not answer my question whether Corolla is mid size for them or not. Instead, she told me she would have to see what cars are available at that location. So, it seems, based on mix of cars, it could be midsize compared to the fleet.

I rented a vehicle from Hertz last November. I signed a deposit slip for a credit card and returned the vehicle with no problems. Some weeks later, I had a credit card bill for 350 converted from Euros for no reason. I have tried to get it sorted with Hertz getting nowhere. They are useless. I am 350 out of pocket as I have had to pay the credit card. I have contacted credit company and am still awaiting an outcome from them.

Upon renting a vehicle for a couple of days to visit family and friends in northwest Indiana, I continued on to Cincinnati, Ohio. I was told upon returning the vehicle in Cincinnati at the predetermined location that I was going to be charged approximately $150 more on my card than previously agreed upon. When I questioned the validity of this charge with the individual taking receipt of the vehicle, he said that the charge was for another "full day" because the vehicle was three hours late in getting returned.

When I told him I didn't know what he was talking about he said it was to be turned in earlier that afternoon, the same time of day I rented the vehicle. I explained to him that I told the guy from whom I rented the vehicle that when asked when and where I would be returning the vehicle, I said I was going to be returning it to the airport in Cincinnati in the evening on this day. And in fact, I not only returned it on time, but even a little earlier than what I had told the Hertz representative in Indiana. This representative agreed that the charge was excessive, not necessary, and that the individual from whom I rented should have expressed that the vehicle was to be turned in at that particular time. He said if it were him he wouldn't expect a full day's charge and that although he was unable to make that adjustment, I should contact the store from which I rented the vehicle and they could do so.

I have called the store from which I rented the vehicle twice. The first time the individual I spoke to said he understood and that the individual I rented from should have gone over the details of the contract and expressed everything such as the turn in time in order to avoid instances such as these. He said he also agreed that the charge was excessive and that he wouldn't like to be charged a full day for an extra three hours, especially when as a customer he didn't realize the mistake made on the contract. He said he would talk to his manager and get back with me that day concerning the situation. I never heard from him again.

A few days passed and I called back. This time I spoke with a woman who said she could make that adjustment but that she wouldn't because the time was written in the contract. I explained that her representative did not put down the time that I told him and I did not expect to have to go over each detail of the written contract written by her representative given that I expressly stated at the time of rental the time and location of which I was returning the vehicle. I further explained that I was a loyal and repeat customer of Hertz and that in light of her customer service representative putting the incorrect turn in time on the contract and further failing to inform me of the time he placed on the contract for return, I would still meet her halfway and not expect a full refund of that day but agree to a pro-rated charge for the three hours because I didn't read the contract in detail and catch it.

I thought this to be a fair and satisfactory solution for all involved and would satisfy me enough to have the company work with me on this that I would rent from Hertz in the future. Never again. The representative on the phone told me even though she "can do that, I won't" and went on to further slow her speech referring again to the contract as if to speak to me in a childlike manner. I explained to her that I was a grown man and not to be treated like a child and she said then you should stop acting like a child. I asked her how expecting to be treated with fairness and respect after being a loyal and repeat customer was acting like a child. She had no answer to that question.

I asked her to look at it from my perspective and that if she unknowingly returned a vehicle past its due time, would she expect to be charged for a full day given that the vehicle was three hours late? She said of course not. She wouldn't expect or appreciate a charge like that. I thanked her for her honesty and said, "Then why are you doing it to me?" She said, "That's the policy and I can't make an adjustment." I said no, you can make an adjustment but you won't. She then admitted that was true.

Admittedly, I should have looked over the details of the contract much closer. And one can bet in the future I will. However, their representative did not put the correct time on the contract for return, did not return calls they said they would, refused to assist me in coming up with an acceptable solution and further went on to insult me during our last phone conversation. This was completely rude, disrespectful and inappropriate behavior all around for which I will never rent from Hertz again.

I rented a car from Hertz at the Rome-Fiumicino airport in Rome, Italy on October 10, 2009. I returned the car on October 23, 2009 to the Hertz office in Florence, Italy. Although I was erroneously charged a fuel expense even though I had filled the car up to the full limit within a city block of the Hertz office, I disputed the charge at the time but because we were late to board a train to Venice, my wife and I felt we did not have time to debate this issue and left.

Then, this past week, Hertz International sends me notification that they have charged my Visa account for 30 Euros or roughly US$50 (without my authorization) in order to provide my name and address to a municipality in a very small town in Italy, allegedly because of an unpaid parking ticket. One, we never received a parking ticket in our entire trip throughout the Tuscany area. Two, this capricious and arbitrary decision to charge my visa number for their administrative time is blatantly wrong and illegal. Please forward my complaint to Hertz International on my behalf. Thank you.

I went thru Hotwire for my week long rental beginning Christmas evening 2009. I ended up with Hertz for my rental. We arrived at the Disney ride like line at 10:20 PM. People said they had been in line for over 2 hours. When we finally made it to the head of the line they said they had no cars. Then said they were trickling in. After we filled out the paperwork, we went to get the car. Lo and behold, they had well over 25 cars in the garage. I inspected the VW Jetta with 3,500 miles on it. No apparent problems.

After exiting the garage I found out the dash lights and high beams did not work. Upon exiting I-10, I was pulled over for no tail lights. On my way again, at 2:15 AM, I was pulled over one more time. Thankfully I did not receive a ticket in either instance. I have e-mailed the area manager twice, called and left messages twice. I have not heard back from Ellen ** the area manager. I guess this is the way Hertz treats its customer's. You can count me as someone that will never rent from Hertz again.

I selected Mazda 6, or any similar sized vehicle for my trip through Michigan. When I arrived to pick up the vehicle, there were no Mazda 6's available. I was aware that I would receive a similarly equipped and sized car, if the Mazda 6 was not available. I was told that the Toyota Corolla would be the replacement. Knowing a little about cars, I felt that a Mazda 6 is equivalent in size and stature to the Toyota Camry, not the Corolla. Competing vehicles would include a Honda Accord (albeit larger now), Nissan Altima, and Ford Fusion. There was a Ford Fusion on the lot. They told me that the Fusion is an upgrade at a cost of $7 more per day.

Rather than argue this point, I assumed that the Hertz rep really knew what she was talking about. During the trip however, every time I pulled up next to a Mazda 6 in my rented Ford Fusion, I was struck by how similar in size they were. I contacted Mazda of America, and was told that the interior dimensions (including the trunk) of the Mazda 6 and Fusion are identical. I contacted Hertz and asked them how they justified the added cost. The customer service rep explained that the Mazda 6 and Ford Fusion are in different classes, for reasons that Hertz would not clarify. I explained that Mazda targets in the Camry, and similar sized vehicles (like the Fusion) in selling its cars in the US, not the Corolla. How then could they justify charging me more for the same sized car? Hertz would not elaborate or admit any wrong-doing.

I was charged $7 more per day, over the course of a one week rental, totaling $49, plus additional taxes. They did reimburse me the added cost, but did not admit any wrong-doing. I wanted consumers to hear about this, and see if there are other cases in which consumers felt they were cheated, or misled by rental car companies.

Upon return of rental car I, as usual, found a Hertz representative to go over the vehicle with me. It was perfect except for a few smashed bugs. Six weeks later I received a letter from Hertz asking for the accident report. I told them there was no accident and the car had been inspected and received by a Hertz representative. The response was that my insurance should pay the $1400 or the would charge it to my credit card. I sent a Certified return receipt letter to Hertz' CEO explaining that I have been a Gold Member since 1994 and the situation. No response from him. The threatening letters continued from Hertz with their decision to turn it over to a collection agency.

We have never had any problems to get a car even from Hertz in other EU countries(Italy fore example last year) and since Bulgaria is also EU member we do not agree that our driving license is not understandable. We missed our business appointment which was very frustrating, the local employess could not give us any written legislative explanation why they do not accept Bulgarian driving licence.

They hardly managed to print out "useful tips for Hertz customers..." We are much more shocked by the fact that they charged our credit card. We need our money back and official excuse note form Hertz and we will investigate this case in the European commission and ion alla possible way we will sue Hertz for misbehaviour and violation of our civikl rights and taking money without providing any service. We lost money. We lost business. We lost time.

When we turned up to collect the car they refused to let us take it as the card was mine, the staff were rude and refused to help. I therefore assumed that cause they could not accept the card to pay, that no charge could have been taken. But ofcourse the workings of this firm is such a mystery that someone can pay for the car and yet not be allowed to pay for the car at the same time.

I find this practice disgusting, payments should not be accepted if the name is incorrect and if it is legal to still accept the payment it could be checked and hertz, if that's their condition, reject the reservation at that point. But no they deliberately allow the transaction to proceed and just put the condition in their terms and conditions, so they can still take the money. This is a disgusting shameful practice.

So after finding we couldn't have a car on the day we had to run around and find somewhere else to get a last minute car from. They were helpful rushed us through and ofcourse had no problem accepting me to pay and someone else drive. Hertz were plain rude, and showed no interest in helping us and made us miss my aunts funeral.

After finding I'd been charged complaining was an even worse experience. Customer relations are downright rude and even tried to threaten charging us more as a no show fee to cover there costs is more than our rental was. Do not use hertz they have no service standards and will try their best to charge you as much as possible in all circumstances.

Hertz over-charged ourselves by $670, and the staff at Moncton just did not want to hear that we had already paid for the first 14 days.

Then, followed up in my own time, and had to fax the first agreement to the Halifax office, as they could not find this on file.

Sherry Head has fialed to contact me on a number of times, and i have also made a number of complaints to the Customer Service Department, but have not heard anything back.

The monies over-charged will be paid back, but i have out-lined the below.

It has been agreed that i have paid $675 CAN too much, and this will

be paid back within 6 weeks.

But....

listen, and lack of updates as to your mistake is unbelievable.

I had to fax the copies of my agreement for the first 14 days that i
had already paid, as they could not be found on the computer. And was

then told i had not paid enough!!!!

The amount of time, effort and money that i have paid to identify and
correct your mistake will be wanting to be paid. Due to the complete
lack of updates on the part of Sherry Head, i had to ring the helpdesk
on your website, contact the Halifax office, and was put through to

her voicemail account.

Even though i left a VM, i had to contact Sherry again, as no return

e-mail/phone call was received by myself.

approx $53.

company will also be covered by yourselves.

Was also not informed that i would have to pay additional to drop the
car off in Moncton downtown. If i had dropped the car off in Moncton

Airport i would have saved $114.

charges provided by the staff at Moncton over the telephone.

yourself.

Once again, many thanks for your help with this matter.

I had been involved in an accident and needed a car for at least 29 days. The only person who could give me a ride before the next work day was unavaliable until after 10:00pm So I made an online reservation and rented a vehicle for 29 days at around 11:00pm on 05/24/09. I chose the LAX location due to the time I could pick up the car since they are open 24/7. After I got the car home I realized how it had a pungent smoke sell so I went back to Hertz to try to exchange the car but due to the hour the selection they had was limited without having to upgrade on the price. I asked if I returned the vehicle and cancelled the rental what would be the extra charge. The lady at the counter said that because it had passed 12:00 am time frame I would be charged for a whole day of usage even though I only had the car for 2 hours but that I could cancel and everything would be fine. So I canceled and went to Buget car rental and rented a car from them for the same 29 day time frame that I needed. The next month I received my credit card statement and not only had Hertz billed me for the 1 day usage but they also billed me for the full 29 day period when I did not have the car in my possesion. The full amount for 29 days was billed 05/26/09 just 1 day after returned the car.

The mini van I rented wreaked of sour milk and when I called to complain, I was told to drive it back to the rental location for a replacement. Due to the distance from my hotel, I elected to leave the windows cracked rather than waste hours running to Hertz. When I dropped the car off an hour late, I was charged $45.21 (the hourly fee was more than the daily fee for the car)

the vehicle.

Within 24 hours, the battery would
not turn over. When I called for
service, I was initially told I
would be charged $60 for the service
call. After strenuous objection,
the representative came to jump

start the vehicle.

When I returned the vehicle to
the airport drop point, it was
pouring rain. No matter.
I was told:
1) Hertz wcould not provide
transportation to the terminal.
"They were too busy." Hello???
2) I had caused damage to the
vehicle, which I disputed.
3) There was no supervisor
available I could speak with.
4) I would not be given a copy of
the Check-In-Control unless I
signed it first.
Definition of extortion: Hertz
Of course the clock is ticking
and I am concerned about making
my flight. So I wrote across the
Check-In-Control "Customer Does
Not Agree with the Damage

Report" and signed it.

At the terminal I went to the Hertz
counter to lodge a complaint.
Although there were many employees
wearing a Hertz shirt, no one was a
customer service representative and
there were no Customer Complaint

forrms.

Upon return to the US, I found that
my credit card had been charged for
the "damages". I immediately
tried to contact Hertz Corporate
to contest the charge and voice
extreme dissatisfaction with the
Iceland franchise. Lo and behold,
Hertz does not have a Customer
Service phone number. You must
email or snail mail your

complaints.

It took 9 days for Shirley,
Customer Service Administrator, to
respond to my email, with her email
stating:
"At Hertz, we pride ourselves on
the high quality of our customer
service."
Really?
1) Although I included my phone
number in my email, she did
not call me.
2) Worse, I left three messages on
her voice mail which she never
bothered to return.
3) There was no "how can we resolve
this to your satisfaction?"
4) And Hertz does not send an email
survey asking you to rate your
experience.
What does that tell you about Hertz
pride and customer service?
Clearly the lack of interest in
customer service at Hertz begins at
the top.
5) From the many complaints on this
website, my experience with Hertz is
hardly unique. And like the others,
I will never rent from Hertz
again. I have written this as a
warning to others what they can

expect when renting from Hertz location.

I rented a car in Orlando. I drove through tolls which I paid for by cash. Two weeks later I had a $4.00 Charge on my credit card from a third party Platepass, I called them, they said the charges were valid and could not refund them. I called Hertz and told them that I did not authorize them to pass my credit card information along to a third party company. They said that it was part of my rental agreement, which I didn't even sign, since I was a Hertz one club member it was charged that way. They said that it is in the small part of the rental agreement that I agreed to it, by accepting the agreement.

I would have no problem paying the charges if they were valid, and I agreed that Hertz give my information to a third party. If they are collecting $4 from me and they do that to a Million People that's alot of money.

In my opinion, it is a scam to collect money via people's credit cards unknowingly. They should have you accept it specifically on the rental agreement the same way insurance is presented.

I have rented from Hertz twice, and will not do so again. Each time Hertz has failed to provide the quality service they promised. On the 1st rental the firm kept me waiting 1.5 hrs before delivering a car to me. I had prepaid the rental and am a member ofthe Gold Club which promises to provide 10 min check in. Upon arrival, no one was servicing the Gold Counter, and the electronic terminals were not functional.

I had to wait in line with about 30 other customers, since only a single agent was working the counter during ther entire period, why someone else was not added to the counter I cant say. Regardless, when I finally got served, the class of car I had rented, reserved and prepaid for was not available. (I remember the Sienfeld episode regarding the meaning of the term reserved) Hertz insisted upon delivering an SUV which did not serve my needs as elderly family cant climb up into the cabin.

Finally the agent left the counter for several minutes and returned with the keys to a premium auto. I had prepaid for a full-size auto. I found it interesting that when I went to the lot to get the vehicle, there were 4 Camrys next to the volvo I was given. Apparently they were 'reserved' for other arrivals. The volvo had terrible gas milage, averaging 19mpg. Aside from the terrible delay iin gettingthe car and the horrible gas milage this rental was not bad enough to keep me from renting Hertz again. The second rental however, has sworn me off.

The prepay fees I was charged 6 weeks before rental were not credited to my account and it took me 2 months, several phone calls and numerous emails to get the firm to finally issue credit to my account, this after the firm stating there was a billing error the first time ai contacted them about it. Fortunately I am ina position such that I can pay off my CC each month, I sudder to think how much interest I would have paid had I kept an outstanding balance on the card. I am still waiting for the frequent flyer miles, the firm has been completely non-responsive regarding this failure of service, except an automated email stating my account would be credited.

I received that 3 months ago and the the firm has failed to respond to emails and phone calls regarding the points, since then. I can only conclude they have no intention of correcting this problem.

I am following up on a complaint I submitted over a year ago concerning my travel last summer in Spain. I rented a care for three weeks. I picked up in Malaga and returned my car in Seville. I paid a lot of money for my rental. One of my problems started with me not having an automatic like I requested and was promised. I pretty much had to learn how to drive stick in a foreign country.

In my last week while I was in Madrid, my car was vandalized. I called the police but did not get any help there. When I returned my car, I returned my car one day early because I was afraid that people would take the car because the window was broken. The manager there was very rude and unwilling to be flexible. On top of that, I had to pay a fine for turning in my car early. I have been a Hertz custimer for many years. I have rented cars from Hertz in the US and also in Mexico, Holland, and Germany. I have spent thousands of dolars on these renals.

Next summer I am taking a trip to Canada. I will be renting a car for three weeks from Hertz. Thus, I am requesting a discounted rate or a voucher I can use toward the rental of a car. We are a family of four, so I usully rent a large veicle that can accomodate us plus the luggage.

I do not think that I am asking for too much. The economy is doing poorly. I could search for one of [their] competitors but I am a Hertz member. I hope [they] will consider my request and provide me with a voucher to be used with my rental. It would be great to perhaps get an employee discount as car rentals in Canada are extremely pricey.

I have been trying to get Hertz to credit my Airline Frequent Flyer account for mileage that I have accrued by renting cars from Hertz. I tried to use the on-line service to no avail and have written several letters to the Customer service center which deals with these issues, again to no avail. Trying to call "Customer Service" is an exercise if frustration and futility. I am losing money by not getting the frequent flyer points and losing my interest in renting from Hertz again.

Ms Chantal added the paid fuel charges and upon inspecting the vehicle found a chip paint marks I could not remember had it happen and it was not previously marked on the vehicle inspection sheet. therefoe I was charge claim of 470.00 was charge the my credir. One I was to be credited for the over charge of fuel which was 21.00. I spoke with ms Cahntal she mention 7 -10 days for credit back. I waited 14 days mentionthat my refund had not been credited to my card. She now states it takes 30 days for refundss. I persisted ask for the confirmation that the credit had been processed and to my knowledge it was not, thern she it was not her responsiblity it was someone else to credit the account, not trustinf I ask to speak with her manager, she told the same line as Ms Chantal about ther 30 days.\I ask so me something in writng. she couild not and the manamger rouitne tell customer what they fill is approriate the time. Also what upset me the they process the damage claim within 96 hours. I will NEVER use Hertz again and STRONGLY recommend that no other customers do the same. This company has poor customer service and need to be out of business, it focus primary on how they can appropriate money rather assist customers.

Hello; upon flying to Phoeniz, AZ in 4-09 I booked thru Priceline.Com to get a car for 7 days from Hertz. I was required to pay $200 more than displayed on Priceline website at the time. Both Priceline and Hertz refused to refund me the money. The auto was only driven 140 miles and the final charges were more than the round trip flight from GSP, Greenville, SC. When I complained to Priceline, they started posting these hidden charges knowing it was wrong by Hertz and Priceline, but still all refused to refund my $200.00. I advice no one to use Hertz unless no other vehicles available. And, hesitate about trusting Priceline.

On May 27 2009, we rented a car thru Hertz at Vienna airport for 13 days. The car was turned in on June 10 at same airport with a full tank, at 5 AM. The Hertz counter was still closed. Well, weeks later, when I received my Visa bill, there was a charge from Hertz for USD 61.42, no explanation given. Next thing I received a Invoince for EUR19.50 for administration fee, again, no explation given.

I sent several e-mails to Herz asking for details on these charges. Finally, I received copies of a trafic violation (19 kilometers over the speed limit) witch I was not aware of. But in the mean time, I authorized Herz by e-mail to charge my Visa for the administration fee and take care of this matter.

I also asked if the USD 61.42 was taking care of the trafic violation and two weeks later received another copy of Invoice with a notation that the USD 61.42 was a refueling charge. Now, how could that be, since we used at the most, two Gallons from a full tank to get to the airport.

The Personal at Hertz does not respond to my e-mails, nor do they follow thru on my instructions. They just send me more Invoises. This is very desturbing, you would think, as big of a company as Hertz, they place more value on customer service. I feel, Hertz gives very poor customer service and I will never utilize there service again.

Hertz customer care at Oklahoma does not care for any issues . I had billing Problem, they keep putting on a Wrong credit card- I had sent multiple emails still it is not working proper between work and leisure. When you write to them you will complaint to the FTS or any other agency they dont seemed to care. NOw, recently i had an isuse with Hertz Orlando location.

Robert at the counter took more than an hour to find a car for me, I am a President circle, i rent every week. He did not provide proper srevice.
I had tried to reach Manager-they put you on hold 25 minutes and disconnect very rudely.
When you call back in Orlando they dont pick up.

they have advertised that they give E-pass -E-pass did not work, E-pass agency can sue me or put me in Jail.

I tried to reach out Customer care through hertz.com they dont answer either. The lady tells me call me and she does not pick up and tells she is on vacation or contact - we have to keep trying three different numbers and noone cares to respond to resolve it.
It has been ages and we can get hold of them.

When we try to calll them during business hours you will be on hold for hours together i dont have a time to reach during business hours since i am only bread winner in the family

On March 18, 2009 I rented a vehicle from Hertz. When I did so I agreed to pay a $9.00 per day LDW charge, basically because I was told that if ANYTHING at happened to the vehicle from a flat tire to an accident I would be held liable without the LDW in place, but that if I took the LDW and something happened, regardless of fault, all I had to do was turn in the keys and walk away and they would take care of it. I felt it was worth $9.00 to not have to worry about it.

A few days later in speaking to my personal insurance company,they stressed that they would not cover the cost of the LDW as I did not need it because my policy would cover me in the Rental Car. So I called Hertz on March 24,2009 and had the LDW coverage removed.

However, as soon as I removed the LDW I began to feel uncomfortable with making my insurance company responsible for someone else's property. So on April 2,2009 I called Hertz and requested that they re-instate the LDW that day, as I just felt more comfortable having it in place. Their response to me was that they could certainly do that, but I would have to bring the vehicle in to have it inspected first, so they could make sure no damage had already occurred. I agreed to bring the car in first thing the following morning. As soon as I did so, I was told by the representative, "Oh never mind, my manager said you are a repeat customer, so we can trust you and just go ahead and put it back on." I responded, "So you do not need me to bring the car in tomorrow after all, then and I will be covered as of today." To which I was told, "Yes, no problem."

So, in spite of the fact that my insurance company wasn't going to reimburse me for the LDW, I opted to pay the $9.00 per day charge anyway, as I felt it offered me some peace of mind.

On April 15, 2009, I was proceeding through an intersection when another driver ran a red light and hit the rental car. I immediately placed a call to the Hertz office where I had gotten the vehicle. I was assured by the person I spoke with that the LDW was in place, so I would need to call their claims department to get directions regarding what to do.

I called the claims reporting number that Hertz gave me and followed all of the instructions given to me regarding their vehicle.

The next morning, I went to the Hertz office to file the appropriate paperwork on the accident and to pick up another vehicle. I talked to both of the gentlemen at the counter and they both assured me that, "These things happen, that is why we offer the LDW to people. It will be all right, we will take care of it." They gave me another vehicle, assured me that the LDW coverage would remain in place on the second vehicle, and I went on my way.

The following week, an insurace representative from Hertz called me to get information on the accident. I answered all of her questions to the best of my ability. I passed on to her all of the information that I had regaring the other driver who the police cited as being 100% at fault for the accident. She then spent the next 15-20 minutes explaining that the LDW I had with Hertz covered the damage to their vehicle ONLY and that I would need to deal with my own insurance company regarding any claims related to personal damages to me or my passangers.

This was now the fouth Hertz associate that had assured me that I was covered under the LDW.

When I returned the vehicle to Hertz on the morning of May 8, 2009 I was charged $324.00 ($9.00 a day for a total of 36 days from 4/2/09 through 5/7/09. A period covering 2 full weeks before the accident, the day of the accident, and another 3 weeks following the accident.) I expected that to be the end of the matter.

Two months later however, I received a letter from Hertz demanding payment of $4,045.68 for damages to their vehicle. I called the number on the letter and spoke to a "recovery specialist" who informed me that although they could see that I had paid $9.00 a day for coverage, it was not in actual fact, LDW coverage, but rather some sort of personal liability coverage and that therefore, I was responsible for the damage to their car.

I spent 30 minutes on the phone with this gentleman explaining the chain of events...including the conversation that I had with their own insurace representative who made it expressly clear, in no uncertain terms that I definately DID NOT have any personal liability coverage through Hertz.

I also explained to him that noone I had dealt with at Hertz had even discussed personal liability coverage with me, so how could I have agreed to pay for something that I did not even know was an option. Additionally I explained that in spite of the fact that I had not been covered by the LCD for a brief period, I did not believe that I had ever signed a "waiver" of that coverage as the LCD was stopped and re-started by phone.

His resolution to the problem was to suggest that I talk to his supervisor, although, he told me that he felt it would be a waste of time, because his supervisor was going to tell me the same thing he had just told me.

I then spent another 45 minutes on the phone with the supervisor explaining the whole chain of events once AGAIN. He too, kept insisting that according to my paperwork, I had not been paying for the LDW. I told him that if that were indeed the case that someone had made a mistake or worse, had deliberately mislead me.

Eventually, he told me if I could get the representatives at the office where I had rented the car to contact him that a mistake had been made, he would close the matter.

I then called that office and spoke to them. They told me they would look into it. I went in the following morning to see if there was anything they needed from me to pursue resolution of the matter and was told that they were cotacting their city manager to get it resolved and someone would get back to me in a day or so. He again assured me, that there should be no problem as I had paid the LDW.

As of today, August 27, 2009 no one has called me back. However, two days ago I received a second "demand for payment" letter from the "recovery specialist" that was much more strongly worded than the first had been. So it would seem that no one at Hertz has followed up with the matter.

Used the so-called AARP discount for a 4-day Hertz rental car in Las Vegas. Did the prepay option so all charges were shown and paid for. Not so, when we got to counter, another $45 in charges was presented. Argued and got no where. Said we could protest later. Another joke - no way to do that. No one in authority anywhere in sight. Can't reach them by phone. Yes, we agreed because of time restraints - needed to be at show on convention floor. Deceptive and misleading and Hertz will not admit it. When I came home and protested, says charges could be added on even though taxes and fees were all on original prepaid bill.

Hertz just launched what appears to be a very easy way to purchase a car. They let you test drive any car on their list of available cars for 3 days. During that time you can take it to a mechanic, drive it all over, check it out completely by yourself without some sweaty car salesman in it with you. the prices are very reasonable and they are set. There is no dealing up or down. All saleable cars are 2008 or later. I just went through the entire deal and while I DID end up purchasing an extrememly nice 2008 pontiac G6 for 10,200.00, i went through one nightmare after the other.

No one at the rental counter knows what your talking about when you get there to pick up the car that you reserved on line. Once i got someone who knew, they told me I couldnt use a debit card, after the Sales department told me I could. Then they told me i couldnt rent the car because after i fought with them to use my debit card, they ran a credit check and said mine wasnt good enough to rent a car.

I had to call a friend to drive across town in 4 oclock traffic to rent it under their name. I had to reserve 4 cars before i actually got a car, because as fast as you reserve them, Hertz calls you back and tells y ou to go pick another one because the one you reserved is not coming back when you wanted it as expected.

Once i drove the test car around and decided it was ok to buy, i wired $10,700.00 to Hertz's bank in New Jersey. That was over 3 weeks ago. To this day, (August 12th), i still do not have my tags, Bill of Sale, Title, registration, NOTHING. The car still has the Hertz rental tag on it, I had to change my insurance over to the car along with wiring my money up there. so what i have is a new car, insured by me, with my old tag number, but that tage cant go on the car yet. Im driving around just waiting to be stopped by a police officer who runs that tag thus causing my insurance to be cancelled which will snowball to driver license suspension and on and on and on.

I email every day, asking for a status, recieved a date of August 21st and an offer of a gas card for my incovenience yesterday. DO NOT DO THIS. I LEFT OUT ALOT BECAUSE ITS TOO MUCH TO TYPE. DO NOT GO THROUGH THE TORMENT AND AGGRAVATION OF THIS PROGRAM. I THOUGHT CAR DEALERSHIPS WERE BAD... THEY ARE A DREAM COMPARED TO THIS PROGRAM WHICH WAS OBVIOUSLY LAUNCHED PREMATURELY WITH NO FORTHOUGHT FOR THE CUSTOMER. STAY AWAY FROM THE HERTZ RENT2BUY PROGRAM!

Three times this summer reservations were cancelled on me - When I called to reconfirm reservations the agent said I had cancelled which indeed I had not! I had also shown up for a confirmed reservation on another occasion and was told no cars were available. How can a company take reservations weeks in advance fail to deliver! It is very distressing when you have a wedding or business commitment and cannot get there because Hertz randomly cancels reservations.

We picked up the car at Hertz. The guy gave the key and no explaination about the car and its latest damage. I was skeptical but we thought it's Norway..no one cheats here in Norway. During the trip we had one scratch at the parking on the side door. When we returned the car at the drop point. Ofcourse no one is there to check it.

We did inform the company that it's the side door we scratch it. Sometime later, We got 1000euro fine. Hertz claimed that we broke the car and they have to change and fixed the light, and the back panel. I was shock. We scratch the side door but Why shall we pay for things that we did not do. They just send us the bill and ask to us to pay the bill within 7 days.

I would never use Hertz again. And I will recommend the company I work for which has 70,000 employees worldwide not to use them. If they do dirty and unfair business like this. They are not deserve to be in the business. 1000 euro bill from Herzt. I'm looking for the attorney now to solve the case. It's really unfair for consumer.

priceline Req. # 12933770259

I have documents which clearly shows car rental for extra hour

I am a single mother with two children. On 7/09/2009 I called Hertz to put a minivan on hold. They asked for my credit card number to hold the vehicle. They said that if I called back within 24 hours that I will not be charged. Within 15 minutes of putting the car on hold, I called back to cancel the hold. Decided to fly instead.

I thanked her and asked if there was anything else that I had to do or anyone that I had to speak to in order to clarify that my card would not be debited. She said once again no. One week later on 7/15/09 while on vacation they debited $100.00 on my account. I have called and left several messages for them to call back so that I can have this issue resolved. No one has returned my calls. I am running out of options.

I made my reservations online. the rate quoted was $129 with another $40 in estimated taxes and fees. After I waited over an hour inline, another $38 in fees were added. This made their rental cost more than all the other quotes I had researched online. They get your business with with a low quote then charge you nearly $80 in fees (a small portion is taxes).

We had reserved a car and paid in advance for it through a travel agent. when we arrived in Ireland they said they did not have the car rented and gave us another car. They put an extra charge on the paper but we were so tired from traveling we didn't understand. They charged us an additional 700.00 for that rental which we fell is unfair since they did not have the car we already reserved. the travel agent said she has several other people this happened to. we are tring to file a claim but so far have gotten no where since we signed the paper

We rented and prepaid for a Hertz mid-size rental through Priceline.com to be picked up at Calgary International Airport on June 27, 2009 at 1:00 p.m. and returned on July 3, 2009 at noon. When we arrived at the airport on June 27th, Hertz had NO cars available at all and there were 11 people ahead of us with reservations waiting for cars to be returned. Hertz could not promise us that we would get a car that day and made no effort whatsoever to get us a car through any other rental car agency. After about an hour, we were able to rent a vehicle through National Car Rentals.

Priceline cancelled the reservation and refunded the $235.05 that we had prepaid. However, we were still out $185 as the most inexpensive vehicle we were able to obtain through National cost us $420 for the six days. Does Hertz have any obligation to pick up the difference?

On returning from holiday I wrote to the company and they sent me a bill for 106 euro's and some very blurred photo's purporting to be of the damage on the car. It was so small I don't know how the attendant even noticed it. However I thought well even though I'm a Hertz member they will lose my business and I will just pay up, however I find on my bank statement that Hertz have removed 159.31. without reference to me or my agreement A sum half as much again as the account they sent and with no reference to any insurance company. There is something very fishy about this whole thing and am going to take them to court if they don't reimburse the money they have stolen.

Do you know the "SCAM" that Hertz is charging consumer with? It's call PLATEPASS, is a device that you might don't notice glued to the windshield, so when you drive thru a toll on the road this device will be detected and charge you for an unbelieveble amount of fees, I had had two bad experiences already, Hertz doesn't want to be responsible for, and this PLATEPASS located in Arizona State, have the worse customer relations employees, bad attitude, careless about you or me, or anybody else. I was forced to used on my trip from Boston, MA to my children town of Springfield, MA, 100 miles away. Having had a bad prior experience with this device, I choose to pay the toll cash, but to my surprise, the attendant told me that this device had already been activated and charged for, against my will I continued the trip wich would cost me a total of $13.00 round trip, instead they charged my debit card/mastercard $46.20 for the same tolls, I advised this company that if you don't reversed the charges I would pursued a a complaint with comsumer affairs, and to seek support from a media, to alert future dissapointments of customers that just like me will be victims of an SCAM on behalf of Hertz Rental Car and this partner company called PLATEPASS, so I hope you elaborate a public announcement to alert such future dissapoitments of honest people like me.

When returning the car the garage closest to the airport was closed,so I was not able to fill up and return with a full tank.

When the Italian lady clerk (with a very aggressive attitude) said the charge would be 78.80 Euro,I protested.
The British clerk next to her said there were other garages close by open.

Seeing as I had ample time before my flight,I turned around to take the car,but the Hertz driver has already driven off with the car.

I wrote to Hertz on 29 June to complain about 1)the exhorbitant totally unfair cost(I had filled up with diesel during the week,so I know prices!)and 2)the impertinent attitude of the clerk.

Needless to add,I have not received any reply to my complaint.

Renting a car from Hertz in Germany was a total nightmare! Paying extra for a car with navigation, I I was given a supplemental navigation system that worked all of 40 minutes before running out of batteries. (They called it Never Lost. I called it Always Lost.) After finally finding a number that worked, I contacted a Hertz representative in Germany: his advice? Drive to the nearest large city in Germany and find the Hertz office to make sure that it really wasn't working (without a navigation system, address, or map to find the office of course.)

To add insult to injury, upon receiving the final bill at home, I was charged for insurances I didn't request and tagged with a refueling charge when I returned the car full. After emailing several times and being on hold for nearly 45 minutes, I've been told that after researching the matter, the charges will stand. If I can produce a time stamped receipt to prove that I really filled the car up then they will review the matter. Arghhh.

I am done with this company for good. As I told the Hertz rep, I will walk, skip or crawl to my next destination rather than rent another car from Hertz.

I rented a car from the Hertz Car Rental at BWI. I used the E-Z Pass for a $2 pass through the Harbor Tunnel. On the pass it said you will be billed for the E-Z pass cost. When we got the bill there was a charge for $12. I called Hertz and they said there was a $10 additional weekly fee.

We rented in Rapid City, SD. By the time we got to Rapid City, 4 miles away, the light came on for tire being low. We pumped it up assuming lack of maintenance. We proceeded on our trip and pumped the tire every day for 4 days. We finally called Hertz emergency service and they scheduled an appointment for us at a tire dealership they work with. We spent two hours waiting to find out we rented a car with a screw in the tire, causing a slow leak. Bottom line after our two week trip, we got billed for this. I printed the bill, no explanation for the addt'l charge of $36.

I rented a car in Tacoma, WA. Nissan Altima 2009 approx 11,500 miles. I rented for 2wks to drive to California. I notice the air condition was not blowing very cold. I turned on max - nothing. I was in the high desert when I discovered this malfunction. I called Roadside. There solution was that I turn around and go approx 45 mins to the nearests Hertz location. Due to my tight schedule to California this was not a viable option for me. I told the rep I would try to settle this at my destination (L.A.).

Unfortunately I arrived to late to go to a location and I had to get up early the next morning to head to my next stop; again on a tight schedule. I believe it was day 4 or 5 of my vacation that I finally had the time to locate a Hertz location and deal with this problem. This is where the real issue began. Explaining to 2 different reps what the problem was; I had to stand there while they provided customer service to phone calls coming in when I was there first. The female who came and replace the male who WAS helping me was short and rude. I was charged $15 for gas when I feel I should have not had to pay a dime for this inconvenience on my vacation. The female was short and rude. I was then placed in a horrible vehicle - not even comparable to what I had arrived in.

The car was filthy and I had to ask if someone could clean it. She appeared disturbed that I asked and after the "cleaner" finished, he practically shoved the keys in my face with a rude "here". I firmly told the young man behind the counter "You all need to work on your customer service BIG TIME"! He looked at me with a perplexed expression. Angry I walked out to the garage in which the car sat (they didn't even bother to pull the car out and face it toward the exit). Upon getting into the car, I noticed the gas tank was nearly empty and after driving out of the parking lot heading down the street, I realized the GPS (which was free to me in the Altima) was inoperable. Now very angry about everything and near tears, I went to the Airport Hertz location (believing they would assist) and the staff was apologetic however I was placed in another substandard car - very damaged. The security guard suggested I turn around and have them resolve this. They then placed me in a brand new upgrade - SUV Nissan and the rep stated she would give me $50 off.

I was visiting my daughter in NC, Memorial Day weekend. I had pre - arranged for a car at Hertz. They gave me a car that required shifting gears without any imstructions. As a result I nearly got into an automile accident with my daughter and her 3 children. I returned the car and it was exchanged. In addition I notified the manager. She was very rude and said that Hertz could not put instructions on their cars; however the young man that reviewed the mileage upon return admitted that this car was often returned for the same reason.

Also, he admitted that consumers were damaging the cars but his advise went without change, The manager wore a tag from Nevada, I remember that. She needs to be reprimanded and trained to meet and greet the consumer appropriately. If I do hear from you I can give you more detailss. If indeed this is a true follow up for the consumer.

On April 16th I rented at Hertz car rental located at JFK airport using my credit card...Hertz charged approximately $133.17 from my credit card...I didnt receive the car because of extra fees were added to the deal when I got to Hertz personally. So, I cancelled and was told that the hold of credit that Hertz deducted off were to be back on my credit card in 3 business days. However today is 6/5/09 and Hertz have not released my credit back onto my credit card.

On April 16th I rented at Hertz car rental located at JFK airport using my credit card...Hertz charged approximately $133.17 from my credit card...I didnt receive the car because of extra fees were added to the deal when I got to Hertz personally. So, I cancelled and was told that the hold of credit that Hertz deducted off where to be back on my credit card in 3 business days. However today is 6/5/09 and Hertz have not release my credit back onto my credit card.

One quick question to Hertz - Will you leave the customers without charging if they loose your GPS or any other item that is even lesser worth?

I rented a car for a week out of albuquerque to california. On my way home after driving 2500 miles -- some at night through the desert by myself -- I discovered that all the tires on the car were stripping their steel belts off the inside edge. this was not noticable from the outside and one had to crawl under the car to see it all. After terse discussion with Hertz rep, I finally was picked up by a tow truck, taken to the next town (flagstaff) and given another car by a very nice man at Hertz.

When I got to Abq at 6:01, the asst manager tried to convince me that I could have noticed this at the time i picked up the car; then moved to saying that I should understand that they did not see it either because they did not crawl under the car. I explained that they should have crawled under the car, that they are required by law to provide me with a safe car...she did not back off of her contention that they were just ignorant, and gave $50 off my bill which she said was her limit.

I have pictures and now will refuse to pay the entire bill. This experience was unnerving and I would be hard pressed to get a car from them again. While I was returning my replacement car to the Abq office, another potential renter (retired mechanic) checked out all the cars available and refused to rent one stating that the oil had never been changed in the car and the motors were filthy.

We rented a minivan over the weekend traveled on saturday 04/25/09 returned monday 04/27/09. I left my IPOD on the side cubby area of the 3rd row seating. I called Tuesday 04/28/09 and had to leave a message on the recording for their lost & found. The recording says they will only return a call IF they find the missing item. My message told them exactly where to find it. Wednesday 04/29/09 no return call. I called and received same recording I tried pushing 0 for operator or someone live because an IPOD is not cheap and was transferred to another voicemail where again I had to leave a message. Thursday 04/30/09 same recording but finally when I pushed 0 this time someone answered. I explain that I have been calling since the day after returning the van for an IPOD that I had left. He placed me on hold to see if he can get into lost and found to look for the missing item. Five minutes later he comes back & said they found nothing & he even checked with the girl that worked that day in Lost & Found. He pretty much told me theres nothing they can do and the van was probably rented back out already. What upsets me the most is I called the day after I return the van & no one bother to return any calls especially after listening or maybe not to the recording that I left that its not a blanket or book its an IPOD. How do you employ such un-trustworthy employees? I knew exactly where it was but yet they found nothing. Granted my own fault for forgetting it but I cannot believe it took me 3days to speak to someone & yet by that time it's probably long gone.

Made reservations for an SUV Hertz at 3646 Telstar Place with a pickup time of 10:15am. When I got there was told they had no SUV's. Unable to get reservations at any other car rentals due to weekend.

My husband and I rented a vehicle on 04-03-09 to take a short trip to visit his aunt in Wagner, Oklahoma. The manager that conducted the sales transaction was named Andrew. After purchasing extra insurance and other amenities, the quoted price of $162 plumeted to $387 plus change. While the price is not our direct complaint, the fact the Andrew informed us at that time that should any problems arise, flat tire or anything, we could contact the ROADSIDE ASSISTANCE and they would be there for us. THIS WAS A BIG JOKE. Immediately upon arriving in Oklahoma on 04-04-09, we received a warning signal that the tire(s) were not properly inflated. Later, that same evening, we received another warning that the oil needed changing.

On 04-05-09, we called the ROADSIDE ASSISTANCE and spoke with Sam. Sam checked the computer and advised us that the car should have had the oil changed before it was rented out. He further advised us that on Monday 04-06-09, we would be notified by the nearest Hertz Rental, which was in Tulsa, OK, 45 miles away, at 9:00 a.m. and a new vehicle would be brought to us. On 04-06-09, we were notified by Ann/1634. Ann advised that the Hertz in Tulsa were not bring us another vehicle and that we were alright to drive that vehicle. I informed Ann that Sam had advised that the vehicle should have been serviced and that I was not comfortable with the vehicle needing to be serviced and that we had to drive back to St. Louis. Ann stated she would call again and let the Hertz in Tulsa know my feelings. Ann called again and we got the same reply as mentioned before.

After talking to several people in the ROADSIDE ASSISTANCE about this matter in the course of two days, we still got nothing but hurt feelings with no results. We were even told to take the vehicle to a designated place and have the oil changed. I found this not to be acceptable because as I told them, our reason for renting a vehicle in the first place was because we did not want to have our own vehicle serviced. We would have been better off spending the money on our vehicle in the first place, after going through this ordeal.

We even attempted to call the manager, Andrew who rented the vehicle to us and like the coward he was, we kept getting messages that he was in a meeting or with a customer, etc. We left Oklahoma on Wednesday, 04-08-09 with the oil life below 0 and thankfully enough we made it home safely even with the low tire pressure. We returned the vehicle to Hertz on 04-09-09, where we were met by Andrew and asked, How Hertz could make things right? The damage was done, we refused his $50 off for a future rental and advised Andrew that under no circumstances do we intend to ever use the services of HERTZ CAR RENTAL again in life.

This situation and ordeal let me know that people are not of their word and a contract means absolutely nothing. While we received no physical damage (Thank God), the staff at HERTZ were not in the least bit concerned about our safety or the fact that we were paying customers. Once they got the money for services rendered, they backed off from their agreement.

In June 2007, my husband, Stan, rented a car from the Hertz in Spokane Washington. My husband is a Gold member with Hertz and has been for 10 years. He needed the car to drive to Missoula Montana and back to Spokane. His day got carried away and he changed his plans and dropped the car in Missoula and flew instead. As I was doing his expenses, I noticed on the credit card a rental charge for $560.13, a lot of money but that's business. Two and one half month's later, I found the receipt for the rental and the amount was $62.07. I thought Hertz had made a mistake and I contacted Visa and disputed the charge. I had a signed receipt so I won the dispute.

One month ago, 3/09, I received a letter from collections saying that we owed $880. Hertz disagreed with the credit card ruling, never contacted me for nearly 2 years and then sent this to collections. I contacted Hertz and asked why they didn't call and tell us of the error. They say they tried many times to talk to us with no luck. Hertz never contacted us, they are lying. They may have tried our credit card company and maybe that is what they are referring to but I don't answer the phones there and I don't expect my credit card company to be my answering service. Since I complained they have been into our account and canceled our credit information so they seemed to have no trouble finding us for that.

The Spokane office scoffed at me when I called and said that they can charge what they want and we can't stop them. We have signed a form that says that the charge may be different from the estimate. I understand that. My question is, when is the contract closed? I would have thought it would be when you sign a receipt and return the car. In any other business that would be a reasonable assumption. But at Hertz it is at there discretion. That is not acceptable to me.

We are now in collections for $880. and they are threatening to ruin our credit. I guess this is Hertz's way of getting around disputes, your protection with your credit card means nothing, they will just go around it. Obviously, I will never use Hertz again but I think it is more than that, Hertz is committing fraud and getting away with it

I am writing you because I rented a car from this location on 3/23/09 thru my insurance(aaa) and I was told by the associate rudy that the car was 25 dollars a day and if I added hertz full coverage insurance it would average to around 42 dollars a day leaving me to pay an additional 2 dollars a day out of my own pocket when I returned my car on 4/7/09 after 2 weeks and 1 day I'm going to be charged 351.20 which I'm suprised after rudy told me that my insurance would cover it rudy swears up & down in front of the manager.

Carmella that he didn't miss inform me when I know otherwise I wouldn't have agreed to those charges when my credit card already has it's a own ldw insurance I just would like this matter thoroughly investigated as I was very miss informed about the charges and they act like they didn't care that the associate rudy miss informed me about the charges

i sent an email to the branch manager i was in the location no response as of today yet! I called the corporate office and the lady i spoke with told me i can just call my bank and dispute the charges now how would i do that and still owe them right? I told my sister about what happened and she told me she had te same problem with a different company a bout a year ago

Reserved car at Phoenix Airport Mar 7th 2009, when I got to the check-in desk, the line zig-zagged to the lobby. Auto checkin wasn't working, and only two people at the desk. It took 1 hour and 45 minutes to get to the desk. I tried to call in and complain, the wait time was in excess of 25 minutes (Go figure). I emailed them twice and still nothing out of them. All other car rental place's at PHX were ready to do business. Best bet: Don't use Hertz!

On January 14, 2009, I was in my Van Pool on the way to work and was rear ended by a driver that was in a Hertz rental car. Since then I have went to the doctors to make sure everything was okay, and was directed by my doctor to be take of work for a week, due neck and should inflamation. I have since then contact Hertz to see when I would be compensated for time off and pain and suffering and I have not gotten a response regarding this claim. I feel that this is a cut and dry case, and would like for someone to contact about this.

Time of work, use sick leave that would not have otherwise been used, pain and suffering and loss wages.

I made a reservations for a VW Jetta, to be delivered to our hotel in London on 10 March 2009 for 10 a.m. Some days later I changed the delivery location to another hotel, but with the same Hertz location at Marble Arch, for the same day and hour. I had a confirmation number.

On 10 March at 10 a.m. no car. The concierge called, Hertz had no reservation; nothing under my name. At 10:50, after many minutes waiting, the Hertz representative said that they had the reservation for 11 a.m. - yet they couldn't previously find the reservation, making it sound as though the representative was winging it... She asked for my credit card and driver's license and when I said that I'm not giving it to Hertz AGAIN without the car, she said that she had to have the information (even though I had previously given it to them)again. I just cancelled the reservations.

Attempted to rent a car but was served by a person i think had escaped from a mental institution.It took near on 30 min. to do the paperwork while the manager was sitting behind her desk talking on the phone about her weekends activities,instead of getting of her arse and helping this very thick minded blond with no idea.

I was written a car insurance policy after I explicitly said I already had car insurance. I signed the contract without checking the charges and was stuck with a $192.95 bill. This was at the Hertz at the Vancouver International Airport. I tried to complain but the said I signed he contract and I have no recourse.

he lied about milage that would be chaged. he said we would have 200 miles before a charge would be imposed but we later found out it was 150miles. Then on top of all the insults are being charged for an insect size pinhole nic in the wind sheild that was there before we rented it and he never wrote it up, now we were charged $65.00 for something we did not do. and if that's not bad enough, you get to keep our $1,700 deposit for almost a week when it should have been credited to our account as soon as we returned the rotton car. If this is the way you do business, I will NEVER use HERTZ again.

We were left with no credit on our charge card because of his lies and we were charge a fee of $65.00 that we did not concur. Why do you have the right to to tie up our credit? It takes almost a week to get that $1,700 off our charge. that should be removed the minute we return the car.

I rented a mid-size car last weekend at the Tampa airport with a rate just short of $400. When they handed me the keys they said they had assigned me a Toyota Corolla. I questioned them because I understood the Corolla to be an economy car but they refuted me.

I feel that Hertz is a big rip-off and people should understand that they have their own method of grading no matter what know normal grades exist.

secruity National totaled my car. They told me that i can go pick up a rental from hertz so icalled and verified. Michelle told me everything i needed along with a 2oo deposit. so i get there to get the car. now they say they have to do a credit check which i didn't understand y if insurance was paying for the car and they told i would have to put a deposit down. I went to enterprise and got a car with no problem. I felt like i was discriminated and i was embressed. Never mentioned over the phone about a credit check

that caused me a lot of stressed becaues i had to find someone to take me there and got there and left with no car after insurance placed the reservation with them. They did me wrong.

Car that I picked up at the airport from No. 1 Gold area was not cleaned, not prepped. Nobody working outside, only option was to stand in a long line.

Drove to the exit gate and discovered that they also hadn't put a contract in the car, which they're supposed to do for gold members (we pay a yearly fee for this convenience).

Had to wait a long time at exit gate to get the contract. On returning the car, again nobody working there, long line of customers. Had to abandon the car in their returns paddock just to catch my flight on time.

I telephoned Customer Relations and somebody promised that someone would get back to me, but nobody did.

Long delay, didn't get 'gold' service, stuck with a dirty car, delay on return. Also, Hertz put large levies on my American Express card which haven't come off even after one week.

For the people who were impressed by the Hertz's image but never rented cars from them I would also like to share my experience on how Hertz does business. As Hertz broke their promise again (why am I not surprised of that?) and failed to respond to my message posted on their website in the promised 9 business day period I am posting it to share my experience and am wondering how many of you will do business with Hertz. I personally NEVER again!

According to the Reservation (Confirmation Number E2551171607) and Estimates of Charges the Total Expected Charges are respectively 45.21 CAD and 45.66 CAD. Today I noticed that my credit card was charged 65.29 CAD. After calling your customer representative at the local rental location (Union Station, Toronto, ON, Canada) at about 11:30 AM EST he told me that the surcharge is due to extra fuel of $18. As nobody wanted to inspect the car at the drop off location I DECLARE that I dropped the car off with FULL TANK AND NO DAMAGES at this location.

I insist for a refund of the incorrect additional charges and have the following questions: 1. Why when I am returning the car in normal working hours nobody wanted to inspect the car that I am returning? {Their] representative tried to explain me that the reason for this is not enough staff (only one person) but I do not believe that this is the real reason and do not think that I am responsible for any damages, empty tanks or other problems determined in an inspection in my absence. 2. How is possible a Toyota Matrix to use $18 CAD (approximately 25 liters) fuel for 74 kilometers? 3. As I use rental car services for business purposes should I expect to receive better services for me and my business partners?

My first impression from [their] services in Toronto are not as I expected and I will definitely not rent cars from your location at Union Station anymore, but I hope the services at the other locations in Toronto correspond to the business principles and policy of Hertz.

No explanation was given for the extra charge on the statement that Hertz mailed to us two weeks later.

I do not dispute the toll, I am however annoyed both at Hertz and at an administrative fee of 200%.

In Sept. 08 I called Hertz to rent a mini-van from 12/23-1/2/09 I used my AAA card because i am a member. In Oct. I called to confirm with my confirmation # i just like to make sure. I did the same thing in Nov. to make sure. In Dec. i became a Hertz # 1 member because of the extra perks. On Dec 22nd i called the Hyannis office to make sure the minivan would be ready at 5:00 the same time i had arranged three months ago, i was told no problem all the info was in the computer. On 12/23 at 5:00pm i went to the location only to be told that they gave my car away because they had overbooked.

This rental was leaving for Florida at 7:00pm that night it was our xmas present to my family. She told me that she had nothing for me and that there was nothing she could do. I called Hertz and was told by a customer rep that sorry they must have overbooked. I went down the line of other rental co and they had nothing until Budget said they had an SUV at which point i was desperate and needed a vehichle and not a car. The rental cost several hundred dollars more and the gas mileage was certainly going to be a lot less. The car was filthy not having been cleaned since 12/17/08.

I have contacted HertZ but no response yet, i have also contacted AAA hoping that they will stop endorsing Hertz. I have also contacted Channel 5 consumer reporter Susan. This is not acceptable customer service, what good is a reservation with a company. This is the 2nd year in a row i have had a problem so shame on me for going back again it will never happen again. The clincher is someone backed into the rental in a parking lot in Florida and took off and did not leave any info for us. They broke the bottom part of the tail light no dent to the car or anything else, i did contact my insurance company and will still have to pay the deductible when the the claim gets processed. Unfortunate but things happen

On the morning of 12-20-08 i picked up a car that was reserved for me. The car was a nissan sentra, as I traveled towards an apppointment i had in Indianapolis, the car had a sound that sounded as if there may have been a problem and i did not want to chance it so i returned it and got a Cobalt, which was worse.......the cd player did not work, as long as you had the heat on it made a loud rapid clicking noise. Needless to say, i missed my appointment. I returned the Cobalt and was told this was the last time they could change cars for me, as if it was my fault i was renting faulty vehicles. I too, work in customer service so i have a keen sense of quality customer service, which in this case was poor.

I returned a rental car on 12/09/08 with a full tank of gas, having driven only 14 miles after fill up to airport with car high mileage car. Gage registered full. Was asked if I filled car--responded yes. Was handed receipt and ran to bus to catch flight. On plane noticed I was charged for 6 1/2 gallons (half tank) at $4.99 a gallon for $31.81. Local gas price was $1.61 but they did say gas was charged at $4.99 if you did not fill it.Tried to call three different numbers to complain. Each just switched to same operator saying it was a 19 minute wait.Every one was 19 minutes on two different days!! I tried holding on and was cut off after 22 minutes!! Completed survey no response.

Overcharged $31.81 and wasted over two hours already trying to resolve and register a complaint.Would like federal agency number to register this fraud.

I have a been a long time member of the Hertz #1 Gold Club, renting at least work over $7500.00 annually. On December 10, 2008 I discovered that Hertz abrubtly cancelled my Gold club membership and revoked the earned rewards I had. When calling to find out why, I was told that I had been sent notification for a ticket to be paid and I had never paid it. I did receive the notice, but contacted Hertz, and confirmed that I had never rented a car during the days the ticket was issued. I had spoken to rep named John who told me that for parking tickets that had transitioned it to a 3rd party to handle since March of 2008, and it may have been a scam. He indicated he would note the account for me.

Now, Cindy Bogdon, tells me that even though she cant verify that I rented a car during those days, my priveleges were revoked and they wont rent to me anymore.

I've lost over 2 days of free rental days that were due, our corporate account is now in question, over their mistake.

I rented a car at the Manhattan office, 126 W. 55th Street (212) 486-5925 on August 26th. The rental was put on my sister's debit card and I drove to Boston the following day. I was told I had until 8pm to return the car without any extra charges. I arrived at 7:45 pm and found that the Hertz office in Boston was closed. I called the 800 # and was told to lock the car, fill out the paperwork and put the keys in the drop box.

I did all this, and when I called the next day found out that I was being charged an extra $160 for a second whole day. I spoke to manager after manager - both in the Boston office and New York, and no one was willing to do anything about it for me. the money was taken out of my sister's debit account. Her bank gave us provisional credit, but after it investigated the situation, decided we were not due a refund.

I rented a car through Auto Europe from Hertz in Scotland. The car they gave me had a faulty seatbelt, the replacement car had damage to the tire! Three months after the rental they billed me $39 for Pre-paid Rental. I refused to pay and they eventually after a further 3 months agreed to cancel the extra charge. Then they sent me a letter (unsigned) demanding payment and threatening to use a debt collection agency! Amazing! I have tried ever since to contact their customer collections department with no success.

This is very distressing and shows how bad a company that Hertz have become.

I was told that I was reserving a Chevy cobalt, but when I got to the location they gave me a Saturn Aura. I was ok with that, but then I had to get a extension on the rental, and I was told they couldn't call the insurance company, but had to send a e-mail. I got with my adjuster who said she had set-up everything with them, but then I looked on my account, and they have done a withdrawl for $204. I was told I would only have to pay $4 a day for the rental and the rest would be billed directly to my insurance company. It's a big deal because the withdrawl is coming out of my bank account, and right now I'm on a tight budget, not to mention no one told me about the withdrawl.

I talked to the assistant manager today, and he said that it was something the computer automatically did, that there was nothing he could do unless I bring the rental car back, then it would drop off of my account. Shouldn't they have to submit the bill for authorized charges to a persons account, and make sure that their customer is aware that they are going to do a withdrawl from their account. I also had notice when I went to pick up the car that the manager seemed to be getting phone calls that seemed to be personal and not work realated which probably explains why they can't do anything right.

I don't see why the assistant manager couldn't fix the charge. I also don't know why Anton was able to get with my insurance on the phone the day I picked up the car, but then when I needed the extension, I had to get the insurance adjuster to get with them, he said he couldn't call the insurance company. I understand people make mistakes, but when they aren't willing to pick up the phone to fix their mistake it really makes me upset. They could have caused me to overdrawl on my bank acount, since I was un-aware of the charges. I will be spending my weekend at home since I had un-expected charges for the car rental.

We rented a car from Hertz at the Camelback Resort in Scottsdale, Arizona. The Hertz employee we dealt with, David, was an exceptional employee and treated us like family and the long-time customers that we are with Hertz. The return of the rental car to the Phoenix Airport was a completely different story. I left a camera in the center console of the car and we took the bus to the terminal when I realized I didn't have the camera. We called the Hertz drop off point to inform them that the camera was still in the car and he rudely said that the car was at the wash and he had no way of contacting the employees. We asked to speak to a manager and the manager said he would have the car returned ASAP.

We returned to the car rental drop off point just as the car was being returned from being washed. I checked the console but the camera was gone. There isn't a question of whether the camera was in the console or someplace else, it was in the console when the car was dropped off but was missing after it was cleaned, and that means that Hertz has an employee or employees who STOLE the camera. We reported the incident to the Mr. Cruz, Location Manager and to Hertz lost and found. Lost and Found closed at 4 pm on Sept 25th, the day the camera was stolen, per Mr. Cruz.

Shawn, supervisor of the employee who checked the car in checked with Lost and Found the next day and told us to file a police report the following day, which we did, but don't expect to see the camera or the pictures of the trip again. I despise a thief and hate to think that Hertz who we trusted for over 40 years hires employees who steal from their customers.

Moreover, it was disappointing that Shawn, the manager of the employees was not willing to question his employees or the car wash employees on Sept 25th immediately when the incident was reported and refused to question them the next day - instead, he allowed time to pass and then asked us to report the incident to the police.

The value of the camera is $595 and the photos, invaluable.

I rented car from Hertz in Vacouver, CA in July 2007. Everything went fine until upon returning technician found minor (cosmetic, no body damage) scratches on the rear bumper. Technician admitted this is cosmetic and customer representative ensured me it should not be a big deal (ha !). Since I got no previous experience I asked for what is the procedure. Answer: provide your credit card info to be used to cover fix (did!) and within three weeks will receive final statement reflecting the charges.

In three weeks I received final statement with ZERO balance. Called customer service to confirm that it is final and it is official. Confirmed and ensured. Being so comforted by generosity of rental company(cosmetic scratches of the rear bamper after all ), I didnt think of opening the case with the Credit card (Visa benefits). Two month later I received the BILL which contained $300 CAD for the repair? and $180 CAD Administrative fees.

I accurately replied disputing charges based on the above (overpriced repair and more than disputable administrative part). Instead of replying to my letter providing any explanation or even(!) remedy or apology for the mistreatment and fraudulent misinformation they keep sending same bill adding threats to send to a collection, etc.

Keep disputing but this soliciting predatory schema becomes more and more annoying. I'd rather pay, but don't feel it right.

I will never rent from Hertz again! I rented a car for my husband (at the time boyfriend) since I had a credit card and he did not. We both did this in person and explained that he would be driving the rental, I was just paying for it (he was driving the rental back to Florida and I was driving my car to Charleston, SC).

At ten in the evening that night my husband calls while he was driving through Atlanta (I was in Charleston, SC by then) to let me know something was wrong with the car but it is still drivable. He said he called Hertz to trade it in but they wouldn't allow it since they did not see his name in the computer (his name was never entered as the driver). They told him that the only thing to be done was for me to meet him in Atlanta where they had a 24/7 Hertz rental and for me to make the trade myself and then add him to the paperwork.

Now how am I supposed to do that if I'm in Charleston and I have to be to work at my CONTRACT job at 7am the next morning! They also informed him that if he were pulled over the police could impound the car and leave him on the side of the road. I'm sure he even could have been arrested for grand auto theft!

I called and spoke with 4 different supervisors at Hertz and not one of them could change the information. They said I either had to do it in person with him present in Atlanta or wait until the next morning when the Greensboro store we rented it from opened. But by the time they opened the car would be due back! Absolutely no one else could make the changes. How incompetent!

Not once was I offered compensation for my husband to stay in a hotel and for the rental to be extended until everything was straightened out. They made a horrendous error and the only thing they did was send me $50 in coupons. Right! As if I'm ever using them again!

Arrived in L.A. July l7 to pick up car at Residence Inn, Beverly Hills. Was shocked when they brought out the car Chevy PT Cruiser. Was told it was all that was available at this time, and to call. Car has poor visiblity out of windows, swerved to right everytime pressed on brakes. Called twice to see if another car was available and was told, not at this time, and they will get back to me, which no one ever did. Is it because I prepaid in Israel that I got this piece of crap to drive for three weeks? I come to L.A. often and alway rent a car for alost a month. I decided to give Hertz a chance, first and last time.

By returnning my car after a holiday in France to Hertz at Nice Airport on July 12, I was ordered by an employee of Hertz to look for an important document which apprantely was missing in the file. I looked erverywere but couldn't find it. After insisting several times, the employee accepted and told me it was OK for this time(but my attention was not focussed at the content of my car !). In this hurry, I forgot my brandnew videocamera in the car and discovered it at the check-in for the flight.

Immedealety, I went back, but the car was missing and I was not allowed to go and look for it and should stay behind the fence (part of the system ?)...someone from Hertz would do it.... I waited and after 5 minutes he came back, telling me the car wasn't there and asked me to follow him to an office(part of the system ?)... I did and waited for 5-10 minutes looking at the employe who was working at a computer. He could find anything and he shoudl leave.

Leaving the office, we found the or a similar car (part of the system ?) just in front and the employee ordered me to check whether the camera was in that car. The camera wasn't....that was all he could do. I could not fill in a complaint document or a lost object document. I could not get his name : Hertz does not allow it and just give me the name of isabelle with the words call her on monday. This was never seen (part of the system ?)...

I called isabelle on monday who wasn't aware about anything...the only thing she could tell me : your camera is not here. After a few days I have send an e-mail to Hertz in Belgium about this experience to complaint...no reaction, even if the automatique response promised to come back within 3 days. I called the reservation-telephone number and spoke to a lady who was so friendly to give me the e-mail of customer-relations....

I wrote an e-mail about my experience and made once again my complaint. After a week I got an e-mail back saying that there was nothing they could do...they had contact with Hertz in Nice, but nothing was found....they felt sorry...but nothing further...o yes! one thing they promised to send the camera back to me once he was found...but nobody has ever asked me what kind/brand of camera it was... on this remark : no answer. So, at Nice airport, but elsewere as well some people with very limited etics are working at Hertz ... even in the customer relation department...

Loss/Theft of expensive video camera with a lot of memomries on the hard disk... and indredible rude experience with Hertz...cusomers are clearly not important...even not at the customer relation department!!! something to think about when renting a car at Hertz

On August 2nd, 2008 approx 11:30 AM we came in to rent a car and first the lady told us she had no car. We already had a reservation. I proceeded to call the location since my mother was already there renting the car but she told me to hold on and put me on hold. She put me on hold for 5 minutes. My mother was inside the branch and witnessed the whole thing. The female employee deliberately put me on hold and slammed the phone down and said something in spanish to another co-worker making my mother feel very unpleasant inside the branch.

This female Hertz employee then proceeded to walk outside and do nothing as I continuously called the branch. When she finally answered, she said she had no time for me and hung up. My mother then witnessed her say more things in spanish while looking at my mothers direction. She demanded a credit card without looking up or smiling. She threw the contract and a pen at my mother and told her the car is "somewhere" outside and to just sign. No inspection was done. No service was even decent.

The lady at the counter made my mother totally have a bad day and later my mother told me she felt it was a hostile environment. She felt that the lady discriminated her and was acting racist by ignoring my mother's needs, speaking in a different language in front of her, and giving her such an attitude and poor service. This is not the level of service that we expect from a company that prides itself on customer service. Whether the issue was racism, discrimination, or just plain attitude, that lady totally threw away any credibility Hertz had with us out the door.

When my mother came in to extend the contract, she immediately recognized my mother and started giving my mother an attitude right away refusing to help extend the rental car just one day. Finally after my mother was getting angry with her another male counter rep had to step in and help my mother. He was at least very nice. My mother called me crying telling me how horrible the experience was.

I called the location again and asked Selene what is the reason she has to upset my mother so much, I had started with a calm voice. She immediately raised her voice and wouldn't let me speak telling me that she doesn't have to deal with me and that I am a waste of time. It was more of emotional damage. Not only would we never use Hertz Car Rental again, but we were scarred from this experience.

A few days later the Senior Customer Service rep called again and apparently got my complaint, saying she was just trying to tell me how it was. I tried to talk to her about more supportive ways she could talk to customers and again she got nasty, so I just hung up. I filed another customer complaint. The car they gave had a license plate that came off and a speaker not working. Obviously, someone doesn't check the cars.

I dropped the car off, called customer service again and finally got an email from the manager (Tim Peiper) who said he was going to talk to me when I returned the car. He was disingenuous. Not once did he call or email to say he wanted to talk when I returned the car. Hertz customer service rep (Dayna J.) emailed me to tell me she understood Mr. P. was handling my complaint. Then a bill for $1400 showed up on my credit card statement. I could not tell what was for the tow and mechanics report and what was for the car rental. Both Hertz-Rapid City and Hertz Customer Service should be ashamed of themselves.

I have premium rental auto insurance which might cover some or all of the tow costs. At this point I am not sure. I was given an inferior car then what I expected to rent and was not treated well. It resulted in extreme emotional distress, negatively affecting the vacation that costs almost $2000.

Quoted me a price & gave me a confirmation for an 8 day rental. Called to confirm and was told that the staff put it in as a one day rental and that was my price.

Cost me $400 to rent a car for the same period. They had quoted me $164. If I would of not confirmed I would of showed up at their counter and had to pay them over $500 for the 8 day rental.

On June 14th my family and I were about to get on a car at Hertz parking lot at Nice airport. Staff was too busy to show us to the car and give us the basics - e.g. how you start it and open the trunk. Took us 30 seconds to figure that out ... only to discover that my briefcase was missing from the trolley in front of the car! All passports, tickets, creditcards, etc!

Staff was extremely rude - refused to call the police, pretended that their security surveillance cameras were not working, manager would not even give her name! We got the feeling that some of them must be complicit in the crimes on the parking lot! Ruined vacation and a very bitter feeling about Hertz at Nice Airport! Disgusting - can't even keep the criminals out of their company property! Watch out there! Should I take them to court for a professional negligence?

Physical damage - 10 000 Euros - lost! Stress of being stranded in a foreign country with no ID, credit or cash!

No problem. The fuel thing is not true. Hertz charges fairly.

If you take the fuel option in advance, you pay .25 cents less than pump price. The only time you would get charged $6.99 per gallon is if they had to fill it for you. You could always fill it yourself and avoid all fuel charges.

What's all the fuss about? Just stop and put gas in.

I have reserved a car from Hertz through AAA for my travel in France. Pick-up in Bordeaux Airport at April 28th, 2008 and return in Reims at Blvd Joffre location on May 7th, 2008. The clerk at Bordeaux Airport was mostly busy with offering more expensive cars to customers ahead of me and then tried the same tactics on me ignoring his primary duties. He tried to promote a new more expensive vehicle to me saying that it is a brand new and runs on diesel so it would be very economical.

At the end he simply forgot to mention that the car I have reserved also runs on diesel. As a result at a gas station I filled it up with regular gasoline. Fortunately nothing really bad happened to the car as its tank was still half full when I filled it with regular. I did not drive too far before I noticed strange sounds and fumes from exhaust. When I called Hertz service department the person on the phone told me there is nothing he could do at the moment. It happened to be Thursday May 1st, a national holiday, all shops were closed till Monday. Hertz does not have any local mechanics in Albi where I stayed so the vehicle would have be towed to Toulouse (about 50 miles) and I have to come to Toulouse to pick it up not earlier than Monday and on my own because as I was told it is my fault.

I do not see why Hertz employees ignorance to perform his duties providing full information about the car is my fault in the first place and now this terrible service would threaten to ruin four days of my vacation. Thanks only to great local people, the hotel host who helped me with French translation, a tow truck driver, and a local mechanic, who fixed the car on his holiday, in a couple of hours.

The mechanic charged me 126 euros, 60 of which went for the new fuel. Hertz charged me 135 euros for the less than five miles towing and doing nothing else. I have written to Hertz with this explanation and that I have reserved this car from Hertz and expected good services based on their reputation. I consider this as framing and requested full reimbursement for the Hertz extra charges (of 135 euros) and mechanic service (of 126 euros). All I have received from Hertz is a letter insisting that it is all my fault and not their attitude... practically confirming that it is their policy not to help people but trick them into some trouble. Can I dispute these charges with my credit card? Please advice.

Our company has a nationwide contract with Hertz Equipment Rental for both the rental fees and the delivery/pick-up fees associated with the rentals. Time and time again I received invoices for equipment rentals with fees well in excess of our negotiated, contracted rates. The most common is for excessive fees charged on the delivery/pick-up of the equipment. It never ceases to amaze me that a nationwide company like Hertz can repeatedly fail to invoice a contracted customer correctly.

This leads me to believe one of two things. One, is that Hertz is so completely poorly organized that they cannot invoice their customers correctly - but due to the size and volume of business they do I find this difficult to believe. The alternative explanation is that they are aware of the lack of accuracy in their invoicing process in hopes that their beloved customers will not recognize the error and approve and pay them the inflated rates.

The economic impact resulting from Hertz's is quite obvious. Their customer are losing money paying inflated rates and money is lost by continuously having to audit their invoices and make numerous phone calls to have the invoices corrected before being processed and paid.

Had to rent a car to drive 3 states. My grandmother of 100 yrs. old had a heart attack. Ha to run home to take of her. She is fine now. Rented a car in Tuccaslosa, ALA. The guy there was oh so nice. If I would have been in the area he would have picked me up. But we were 70 miles away, so I told him I would be there by 10 a.m. Drove to Lafayette airport to return the car and needless to say they are too small to pick up or drop off. This place has 30 cars and they are too small. So according to the TV ad they do not pick up or drop off. False advertisment. Very disappointed!

I rented our rental car like I always do (usually with Enterprise)on-line. When we arrived at Dallas/Love Field airport we took the shuttle to the Hertz rental area - the person at the counter looked up my name, typed what she had to into the computer and printed out something for me to sign - only saying about 2 words to me (never smiling). I signed the form and left the office - my husband (who always drives) was standing just outside the door watching our bags - no-one else was there but us.

We found the car and loaded up, but when we got to the gate and man there said that Paul's name had to be on the agreement - which made sense to me because he was driving (the person inside never said anything to me - like is your husband driving - we went back to the office and both signed another form (she did not give me another receipt totalling the cost) only the one I originally had which had the total cost at $65.73 that would be charged to my credit card and she never said anything to me about there being an additional charge - granted I would definitely understand the additional charge but she never said 2 words to me or to Paul -

I called Hertz when we got home and made a comment about this incident - the girl who I was speaking to - to put it bluntly - was just not interested at all in my complaint. To end this - you need to train your employees better - they need to smile! and to talk to YOUR customers and make them feel like they care! (Like you show on your TV commercials) The world is a hard place to be right now - with all the negative feelings and unhappy people! Make a bigger effort to have YOUR employees be happy no matter what! To help your customers - we are the ones keeping you in business - tell them that and that there job depends on them being happy!

Our Hertz rental car broke down due to a malfunction - on a highway outside of Rome, Italy on the third day of our four day contract. Their representitives were not fluent in English when we called in our emergency. We are Senior citizens and one is disabled and that was explained to them during the original phone call.WE had the representative repeat the address location that we were in as well as all the contract numbers - so there was no excuse for them not to come. They promised to rescue us in thirty minutes and after two hours it was clear that they weren't coming. Some bystanders pushed our broken down rental car to the side of the road and after the two hours had elapsed other Italians make a call for us and spoke Italian to the Hertz people. Finally after a total of three hours the pick up truck came. We were told that they would supply a replacement car so that we could continue our travels. No alternate car was delivered and we were left stranded on the road at 8 PM. The driver suggested that we take a taxi to our hotel in Rome and that Hertz would pay us back. The next morning we went directly to the Hertz booth at the Termini station to get our taxi refund and also close our contract and adjust our bill. The representative was horrible and nasty and didn't want to be involved as we didn't rent the car from that location. We had informed the airport location that we were returning the car to Termini and it was noted on our contract. We also spoke to some assistant manager representative at the airport location and he agreed that we should not be charged for the rental due to our trauma but he didn't have any authority. We later learned that he put in a false report that stated that he informed us that we were not intitled to any price adjustment. In addition to be in possible danger during our breakdown - we were also upset at not having a resolution while we were still in Italy. We had additional expenses as we didn't have full use of the rental car. Back in the USA we put in complaint to Hertz. The representative was at first not helpful and didn't think that we deserved any consideration or reduction of our bill or return of the taxi fare. All that she offered us was a coupon $100 for a future Hertz rental. After we put in a stop payment order to our credit card company she finally reduced the final amount. However, she did not make this a pleasant experience - which added insult to our injury. All of this was documented by the tow truck company and we did not contribute to the breakdown in any way. Hertz is a large enough company and they should not encourage their representives to be petty.

A Hertz employee by the name of Nick was extremely rude to me when I asked for his assistance. I had a question to ask this gentleman and requested that he approach me because I was traveling alone with a small child, 4 bags of luggage and plus a stroller. This individual informed me that he would not assist me because he believed the way that I waved for him to approach me was how you summoned a dog! To make a long story short, I got his immediate supervisor name Bob Shelby and the general manager name John Cherry and tried to complain. They will not return any phone calls. The issue was never address. I would not recommend this company to anyone!

My local travel agency AAA contacted Hertz on Schiphol Airport. We were told that a vehicle with hand controls would be available. After a week we were informed that they do not have a vehicle with hand controls available for a short term (we needed one for two weeks).

Now we will have to use taxis if we want to go to any of the tourist attractions.

After discussion with the national Hertz Customer Service it was determined that the LDW was overcharged by $4.00 per day for the 2 day rental. A refund for the $8.00 was issued.

My beloved cat suffered open, oozing sores and extreme hair loss after I applied Hertz flea drops purchased from Walmart.

Distress, worry, and regret. The hair does not seem to be growing back. And I have a vet bill for $115. Meleleuca medicine applied at home helped to heal the sores and cost $20.

We had rented a car from Hertz at Tampa airport to return to Orlando -- were advised to return to Orlando Airport. Had previously rented weekly from Hertz for several years as business customer -- boy are things different for average consumer. Returned car to general car rental return at Orlando International Airport, because we could not find the off site Hertz return. We placed several calls to Hertz national office and Hertz Orlando office, and left several urgent messages asking for directions. Nearly missed our flight. Hertz has never returned the calls asking for direction, nor have they returned the MANY messages left. We spoke to Michael at Hertz orlando office, who assured us he would notify us if they could not check the car in, finally, as we were going through airport security on January 29. As of February 6, I started getting calls saying the car had not been returned, and tried to call the Orlando Hertz office to check on the status. On several occassions, the CSR hung up on me, often without even speaking (just picked up the phone and slammed it down). They refused to give me the contract information, or even check into the car. Georgy simply said we don't deal with attitude and hung up before I could explain the situation. Michael recommended we report the car stolen but refused to give me the license number, phone number for Orland Police, or the contract information. On several calls, the Orlando office did not answer, and I was re-rerouted to Emergency Roadside Assistance. They took the information each time, and said they would follow up, but only one woman actually called back to say the car had in fact been collected on January 29 as requested. However, until February 12, I continued to receive several automated calls a day, and Hertz only today (Feb 13) checked in the car that was returned on January 29.

On July 10, 2007 my credit card was charged $809.62 for a rental car that originated in Reno Nevada and traveled to Susanville California. I contacted Hertz by phone on 12/27/2007 and was told that all billing issues are handled by emailing Hertz which I did on 12/28/2007 and again on 01/23/2008. I requested a copy of the rental agreement (specifically to see the signature of the party that rented the car) along with the driver's license number used when renting this car. To date I have never received a reply to my emails. I have never rented a car from Hertz and have never even been to Susanville.

I was erroneously charged $809.62 for a service I did not receive at a time when our finances were not exactly fluid.

I rented car in Palmdale, CA at 10:42am and they charged my card $100.00 . I returned the car at 3:10pm and was told that there would be no charge to my card. It is now Friday evening and the charges are still pending on my card, money I can't use for the pending release by Hertz . My card says that they have had no contact from Hertz.

Now here I sit waiting for it to clear so I can pay back my date the money that I was going to pay for dinner and a fun evening, my first date in years and Hertz ruined it.

I noticed in my Hertz #1 Reward account that they did not have the proper level of service. I am supposed to be Presidents Circle and have a card from Hertz to prove it. I called to inform them that it was wrong on the website and they told me that the Reward Card expiration date meant nothing and that as of Dec 31 my status would be reviewed. They stated I had only rented 12 times this year. I told them that is because I rent monthly, and so I had rented all year round and at sometimes had as many as 3 cars in different areas all rented by me. They told me there is nothing they could do, and I had to call the Gold Desk. I asked to speak with a supervisor, and they told me the same thing. I asked them if they could have the Gold Desk call me, and they stated no, I had to call myself.

I have not been getting the appropriate upgrades for a full year and being overcharged for services.

Of course I was declined due to bad choice in the past.It literally took the CSR about 1 MINUTE to tell me I was declined, how embarrassing. I was extremly upset. All the time spent driving to the airport waiting in line and return back to my parents with out a rental car. All that could of been avoided if Hertz web site would offer the option to check your credit status before you confirmed the reservation. I called Hertz and complain but with no compassion or a simple I'm Sorry. There was nothing they could do.

A credit check when you use a bank card the funds are there.The rental companies started to except Debit card to make renting a car easier. Imagine how many thousand of travelers trips interrupted by this.

I left my car at a dealership to be repaired after a car accident, upon arriving at Hertz, I was told they had no subcompact cars which is the size covered by my car insurance. I was being coerced into up grading when I told them my policy states that if Hertz does not have the subcompact then Hertz must give me a free upgrade, the salesman and manager stated they had never heard of this and could not help me.

I called my insurance adjuster and she called Xan the Hertz manager and he told her I was complaining about their cars! The simple minded manager did not realize I was on the other line and the adjuster was relaying verbatium everything he was saying. Finally he said to both the adjuster and me he would get me into a car for the insurance's allowed amount.

Behold, he found a car that fit the criteria that had been sitting in front on his lot the entire time. The car was filthy but after about three hours I left with a rental car and did not have to pay out if pocket!! When I travel I would not use Hertz if it were free and the only other time I used them the exact same con was tried.

My wife and I rented a car from hertz orlando on 5/20/07 this car was previously paid for thru liberty travel when I booked our honeymoon. We returned the car on 5/24/07 between 3 and 4 pm. and retuned home to Syracuse NY the same day, Both of us returning to work my job takes me out of town, When returning from work on 6/8/07 I checked my bank account online, It had been charged $481.04 by hertz this put my bank account into default because of this charge that should have not come out.

After researching I discovered that Hertxz had charged my account for 6 extra days that we did not have the car. Numerous faxes withcopies of our return home tickets and boarding passes along with copies of my bank statement have been sent.

My work check is direct deposited and was completely non-existent on Fri 6/08/07 because of insufficient funds fees my bank had charged me becuse of hertz's mistake.

I rented a car for a week through Hertz online for a trip to Ireland. I prepaid for the rental in the amount of $99.15 for the weekly rental. Upon arrival at Shannon Airport on 4/15, I was told that I would not be allowed to rent the car unless I paid for the optional insurance totaling 164 Euros, over twice the weekly rental rate. Tired and with two children in tow, I reluctantly agreed to pay for the insurance because I had no other option.

Upon return from my trip, I contacted Hertz and informed them of the situation. They said the insurance was optional and I did not have to purchase it but refused to refund the money paid claiming I had accepted the insurance. This is not an isolated incident as my aunt and uncle had the same experience on 4/16 when they rented a car from Hertz at the Shannon Airport.

This is an unfair and unscrupulous business practice to extort monies from unsuspecting tourists. Additionally, Hertz charged me in USD at a premium. As a courtesy, Hertz gave me a $100 voucher and refunded the conversion premium. In the circumstances, their response was unsatisfactory and other travelers should either be aware of this practice or Hertz should be forced to stop the practice.

I incurred an additional cost of $222 for the unwanted optional insurance. Hertz gave me a $100 voucher as an accomodation which I find unacceptable in the circumstances.

For a pre-paid one month economy car rental for $632.03, on January 16th Hertz rented me a 2007 Blue Chevrolet , Lic#5981AVB in good condition at the Los Cabos airport. I declined to purchase insurance.

Late on the night of January 20th, during a rainstorm, a tire blew out on the vehicle; so, after exchanging the tire with the spare the following morning, on January 21st, I returned the vehicle to the agency at their suggestion and wrote a full report. The agency assured me there would be no problem of any charges.

Upon returning to the airport three weeks later, the manager, Eleazar, informed me that Hertz was demanding payment of $60.00US for damage to the tire. Anxiously on my way to a plane, I agreed to the charges, more for the sake of expediency rather than out of any sense of obligation. Subsequently, my credit card was charged $499.48 for that problem. Ive been assured by Traci of Hertz Customer Relations in Oklahoma City that that is fully in keeping with standard practices of the car rental industry in most countries.

$500.00 seems a wildly unreasonable amount to pay for such a small item. Its difficult to imagine how Hertz arrived at that sum. It might have been reasonable if all four tires had been damaged. I understand that tires are more expensive in Mexico than in the States, but surely they are not the price of a round trip ticket.

Has anyone else had this sort of experience with this company? Are these prices in line with Hertz policies? I guess I was supposed to feel so relieved and grateful that the company had reversed $2,681.24 in fraudulent charges, i wasn't supposed to notice the $500.00 they were charging me for a tire.

I rented a car for two days on 2/24/07 in Lexington, KY and was supposed to be billed $56.26. I was billed $175.78 on my MasterCard bank card on 3/1/07. I spoke with the Manager. He said they had mistakenly charged me for fuel, even though I had filled the tank up before I returned the car. He also said this had happened before. He assured me he would send the information to the main office in Oklahoma City to credit $119.52 to my account. I spoke with him on 3/6/07 and 3/8/07 as the credit was still not on my checking account. He kept assuring me it would show up any day. I kept trying to call the toll free billing inquiry number but it was always busy.

In the meantime, the charge overdrew my checking account and my bank deducted $9.00 from my checking account to transfer money from my savings account to cover the overdraft. As of today, 3/14/07, my checking account has still not been credited by Hertz. I called the billing inquiry number and after being on hold for 12 minutes, I finally got a representative. She told me that she did not have any record of any requests from the Manager about crediting my account. She said she would credit my account $128.52 for the $119.52 overcharge and the $9.00 bank charge, and it should show up on my bank account in 3 - 5 days.

My bank account was overdrawn and I was charged $9.00 by my bank. This also deprived me of $119.52 when I have bills to pay.

Rented a car from the miami airport location on dec.28,2006 and within 24hrs the car got towed for an unknown reason. Hertz charged my card $4046.94 but in the meantime i spoke to an employee by the name of Anna and she said i was going to be receiving a credit of $3032.00 and now i can't get any follow up answers to whats going on.

I rented a car after my car was involved in an accident. Right off the bat I had numerous problems with them charging my wife's credit card that was to be kept on file. After these problems I asked that, that card be removed and was told that it was completely take off file.

As far as the payment, my insurance company was to cover the rental for the first 30 days and my auto body shop the remaining 6 days. Upon return of the rental I called and let the company know that I was on my way and that I was just picking up some gas. I was told by Brent, the manager to not worry about the gas and to bring back the vehicle and he would cover it a $2 a gallon. I arrived, and dropped off the rental, Brent let me know that I was all set.

The next day while trying to use my credit card I was denied. I found out that Hertz made unauthorized charges on my credit card after it was made very clear that the card had been take off file because they made an unauthorized charge on accident early on. When I called I got rude, and unhelpful treatment from the local Hertz office.

After numerous phone calls Brent let me know that my insurance doesn't cover the taxes for the rental. This was not true because I contacted both Geico and my auto body shop and they said that EVERYTHING is covered (minus gas) during the time of the rental. The auto body shop felt bad and sent over a check to Hertz to cover the tax charge of $160 that was supposed to be covered. Brent told us it would take a couple of days for the money to be refunded.

After waiting a week with no refund I called the main office in Oklahoma and they let me know that they haven't received any of the $1700 from Geico or my auto body shop. Still today, I have yet to receive my refund.
They were paid (now double paid), and I want my money back.

If a rental agent offers extras, make sure to get it in writing. I shold have known better, but now I'm stuck with a $102 gas charge.

August 31st, 2006 I rented a car from Hertz. We returned it on Sept 4, 2006, we believe with no damage. The woman from Hertz went out to check the car - came back with mileage and gas levels and we paid and left. I declined the damage insurance etc. A month later. Oct 9, 2006, I recieved a call from PerCo (Shelley) saying that there was damage to the vehicle. Door dings in the fuel cover door. She also said that it looked like I used my visa to pay for the rental and that they usually cover this and I should submit the claim to them. They also informed me initially that I only had 45 days from the date of the incident to resolve and pay the claim. I complained and they moved it to 45 days from notice via phone - not in writing.

I received pictures of the damage at to me it looks as though someone tried to pry open the gas cover. The cover did not look damaged and it looked like more than a door ding.

I have tried to report this to the BBB and suddenly the move it to another BBB and then I contacted the new location and they have no record of it. It seems lost.

I cannot help but feel like this is such a huge scam. The credit card company didn't seem to care much and sent me the paperwork to cover this, but we all pay for it in the end.

The car drop off area at the Kalispell airport has no security and someone could have easily come up after we checked in and tried to pry the cover open. How can I be responsible for this?

The damage estimate for the fuel door was over $600. Plus with fees and loss of use, it come to $1,014.75.

I rented an 06 Chevy Malibu on 9-2-06 from Hertz' Vancouver airport location and returned the vehicle to the same location on 9-4-06. When I got the rental from the branch, it was 12:30am and the branch was nearly closing. The clerk quickly went over the rental agreement with me and showed me the prior damages on the vehicle on a piece of sheet. She then simply told me to self-inspect the car and inform her of any other damages not shown on her diagram.

Common business practice is for the clerk to walk the customer around the car to make sure of the prior damages match those indicated in their records. However, this Hertz clerk only showed them to me on the diagram, negligently skipping the physical walk-around process. As told, I went ahead and inspected the rental myself. Indeed, I found an additional damaged area around the trunk and went inside to tell the clerk.

Without further verification, she immediately circled the area according to my description, and wished me a pleasant trip with the rental. I declined the rental damage waiver.

During my possession of the rental, I traveled strictly within the Vancouver city boundary and of total of only 72 miles. I did not hear or see any suspicious sound or damage. When I returned the vehicle on the 3rd day, the inspector found a minor chip (about 1/2 of an inch) on the windshield and Hertz thereafter has billed me $310.62 for the chip. I disputed the damage at the Vancouver airport location. I argued that due to the inprofessionalism and rushing of the clerk when I took out the rental, I was misguided and misinformed as a consumer.

I received no helpful assistance from Hertz as to where to look for the damages and therefore, failed to thoroughly inspect the vehicle for any minor detailed damage. What's more, the lax treatment of the Hertz clerk that night toward vehicle damages leads me to believe it could very well be that the windshield chip was already there prior to my taking the vehicle off the lot, only that it was missed by both Hertz and myself.

On December 13 I made a reservation with the Frederick (Md.) Hertz office to rent a car to go to New York City and back. Only on the spot I found out that 4-door cars are not available. I complained but was not suggested anything but a more expensive (full size) car. On the way back from NY we got caught by the huge snow storm of December 16-17. It is worth noting that being in NY we had no idea about the exact timing of the storm (the weather forecast was vague). Moreover, in the morning, when we were about to head to Frederick just after we learnt about the snowfall from our friend, I called the Hertz office and informed them about my plan to return the same day.

I got no special instructions what to do in the case of emergency caused by the snow storm. Fortunately, my family and I were able to made it safely to Frederick but had to dig about an hour through the snow to get on the driveway. At this time from the radio announcement it became clear that it was not safe to get on the road anymore.

Many of Fredericks roads, including our Morrow Way got completely blocked by piles of snow. I telephoned the Hertz office the same day to let them know that I'm here and the car got blocked by snow but it was closed. The next morning it turned out that Mr. J. Doll wants me to pay for the extra day and disregards the circumstances. He insisted the car should be delivered on time and was not concerned about safety. My attempts to explain were burried in a fruitless discussion. I am deeply dissatisfied with such a service that I find dishonest and disrespectable to its customers.It is not clear yet how much I am supposed to pay extra since the car is still blocked. Minimally, I am obliged to pay an extra one-day rent, which is ~ $48. It could be up to three times more than that.

A day later I received a call from the local Hertz manager wanting to know where the car was. Finally it was found in the airport pay parking. I told her that the Colorado Springs Hertz folks had been told about the car and given the keys. The manager advised me that the Hertz offices do not talk to each other and that the office in Colorado Springs had simply thrown away the keys and called no one. She said that was standard and that this type of thing sometimes happened.Now, Judy has been charged $860 for the rental car. The charges apparently include an "upgrade" fee of nearly $100 for the change of cars during the contract. They also, I understand, include charges for a locksmith to make new keys for the car, since the Colorado Springs office did not return them or notify the local office. While I am faily sure that the fine print in the contract specifies that these charges may be made, under all the circumstances I feel that Judy has been treated very poorly due to Hertz company policies. This outcome has worked a very serious financial hardship on Judy.

I rented a car in March of this year, returned in April. The contract shows unlimited milage for $24.99 per day. When the invoice was presented to Master Card they Hertz billed it at $108.99 per day or 4+ times the contract. They have not respond to me fax and email nor will they respond to Master Charge.

I booked a car from Hertz on their website. I requested pick-up from their Grand Strand Myrtle Beach location, not the airport. On their website they didn't list any data to state I'd incur additional charges because the Grand Strand location is not a car rental site per se.

The charge had to appear on the contract Stephanie accepted when she rented the car. It's important to read those contracts carefully before driving off.