Hertz

My reservation was for 4pm and its 9:56pm and no car. I arrived at the Silver Spring, MD location at 3:30pm on 5-24-2012 and waited until 4:30pm, until a manager came up with an idea to come home with a small rental car. And that he will bring the SUV for me to my house no later than 7:30pm. I received a call from him at 8:00pm and he said he will be here by 8:45pm. It's now 10:01pm and he just called and said he will be here in 15 to 20 minutes. I'm very angry. I was supposed to be on the road no later than 5pm so we can make it to our destination on time. Now we are over 5 hours behind.

A tree limb fell on a rented Hertz car on 07/16/11. Within the hour, we had notified our insurance company, Hertz and VISA (which was supposed to cover the damage since we had used the VISA card for rental). The car was repaired three weeks later. In spite of calls to Hertz, we next heard from them on 03/01/12, seven months after the accident. Since we had been unable to provide VISA with the paperwork they required within 45 days, VISA refused to honor our claim with them. We ended up paying the deductible not covered by our insurance. It took seven months for Hertz to send us a bill! Is this common for Hertz? We hear that it is, but for what reason we can't imagine.

Earlier today, I was calling around to different car rental places trying to get some prices for a rental SUV for vacation. I always ask about their military discount. In the past, we have been fortunate enough to get a substantial military discount because of Steve's service. Each place I called today offered a discount and a very nice, "Thanks for your family's service," except for one: Hertz on Montgomery Hwy in Hoover, AL. Now, I never feel that we are entitled to a discount in any instance and it is okay if a business doesn't offer one.

But when I inquired at Hertz, I was told by a young woman (who asked her manager about it) that if I wanted to say that we were "military," they would charge a surcharge of an extra $5 a day for the rental so that it would cost us more! I could hear her ask the question and I heard his rudely toned response, so she wasn't making this up. She sounded as confused as I was! I am totally shocked and hurt by this, especially to find out that the truth is that they offer a discount to USAA military families on the USAA website. What a disappointment! Obviously, we didn't rent from this Hertz and never will!

Fine, so why did they still charge my card if I'm not renting the car anymore? I've been told so many different stories. It's 5/23/2012 and they took the funds out of my account on 05/04/2012.

I rented an 11-Altima on 5-13-12 to 5-20-12. I didn't have my Gold Club number (**) so the teller said to call after I return the car and they will credit my account. Well, I called (800-654-4173). They said it's too late to credit the account because the contract is closed. I believe it's fair and good business to either look up my account at the time of return or later while taking information at the time of purchase.

I have rented from Hertz for the last 7 years. I was President's Circle about 5 of those years generating about $20k or more each year for Hertz. Last year, I became Platinum. This April 24th, I was placed on a DNR for an incident that happened on August 17th, 2010, almost 2 years later. I had a misunderstanding with a manager named Cindy at the Ontario Airport. I did not curse at her or threaten her. I did not want a vehicle she tried to give me so I asked for something different. She was rude and said no, and if I didn't want the car they had, then I could leave walking (mind you, I am on crutches for life). I told her that I didn't want to argue; I just did not like the vehicle they gave me and I wanted a different one.

Well, long story short, she went to the back and called the police and told them to make me leave because I didn't want the car she offered me. Wow. I wrote a letter and complained (3 pages of detailed information). I received an apology from the location manager on November 18, 2010, saying she talked to the employees and was sorry. The 20 something of November 2010, there was a request to have me on the DNR. I was DNR on February 7, 2011 for the incident, claiming I made unwarranted comments and threats toward a Hertz employee. I wrote an appeal letter on February 19, 2011.

The DNR was overturned on March 1, 2011. I was fine after that, renting on a monthly basis. Well, now comes April of 2012, I needed a truck and called the Ontario Airport to see if they had one. Sam, a manager, said he would try and locate one. He placed my name on the board stating a Platinum customer, **, needed a truck. Well, Cindy saw the board and flipped, questioning why I was able to rent again and that I should not be able to. So the location manager, Gretchen, called the DNR and had me re-added to the list.

At this time, I had 3 rentals out. One I was driving, my secretary the other, and the wife, the other. I have fought and fought for Hertz to realize I was not in the wrong for the incident. I provided document after document to prove my position. I have gotten nowhere! I tried dealing with the regional manager, nothing! Paul ** at the main office over operations, nothing! My word against their local manager, but mine with supporting evidence. This lady, Cindy, has some kind of vendetta against me and I do not know why, but Hertz is being completely unfair towards me. Not sure what else to do. I do not like having me name tarnished by lies. I am a great person, I volunteer with several non-profit organizations, ex-military and a mentor to many. I just want Hertz to do the right thing.

I first reserved car from Hertz.com, which charged me $65.44 for two days rental. When I returned the car, I ended up paying for another $85.09. When I contacted their customer service, I was told that there was $59.98 for insurance. I told the girl that I have my own insurance when I rented the car. This is ridiculous! The surcharge is 1.3x the price for the reservation. Never rent cars from Hertz!

We recently rented an SUV from Hertz in Richmond, VA for a week. During the pre-rental inspection, my wife noticed several scratches and a dent on the rear passenger door, for which we asked that the rental agent mark on the damage report. When we returned the vehicle, the same rental agent claimed that the very same damage was new and that we were liable for the repair. When he showed us the pre-rental damage check, he had only marked the scratches and not the dent. When my wife tried to explain that he had been shown the damage prior to the rental, he denied it and refused to admit that he may have made a mistake before the rental occurred.

Furthermore, he accused us of causing the damage, and when pressed on the matter, he backtracked by saying, "You may not have caused the damage, but it happened while you had the vehicle." (As though they were two separate concepts.) My wife, who was not there for the return, asked the rental agent if she could come in and look at the damage, since the car was in her name. But, the rental agent said that the car had already been taken to their claims department at a different location. When she asked if she could go to the other location and check it out, he told her that he had already marked that she didn't want to see the damage (something she had never said). During the conversation, she tried to speak to the manager several times, but she was denied each time.

We are going to check out the damage again tomorrow, but I'm certain our insurance will be charged for the damage. The moral of the story: Make sure that you document everything (Write it down, take pictures, double- and triple-check.). Otherwise, Hertz will try and scam you out of your money. Furthermore, they will treat you rudely and like a criminal. Please use other companies if at all possible.

Recently I've rented cars from Hertz at Hilton Head Airport and returned within 24 hours. The last car rented, I asked for the weekend rate and was quoted the daily rate. When questioned the amount, the clerk answered low on inventory and that was the price, "take it or leave it" attitude. When I returned the car and paid for usage, the clerk then asked why I didn't get the weekend rate. I explained the story and her attitude was "nothing I can do, too late". I have never rented from anyone except Hertz but after the last situation, I will. The economy is tight and I don't need a snippy and rude service. I do expect a response and how the situation will be corrected. Today is Saturday, so next week, could someone respond?

You guys put $223.00 on hold, charged me $51.00 for the car and $34.00 for gas. That's $300.00 for a 2-day rental. That's ** and everyone in Atlanta will know this. I am a radio personality in Atlanta.

I had reserved the car in Florida to go to Orlando and Tampa for 5 days. First, they did not have an available mid-size car for me. Then they offered full-size for $80 more and I had to wait 2 hours for the mid-size. Second, when I came back, I was charged $16.75 for using "PlatePass". Nobody explained that I will be charged $2.95 per + all tolls. I did go through tolls and paid them with cash. Who would have thought to get the receipts? What gives them right to impose charges on me and not even explaining that I have to pay for "PlatePass" in the first place? Everyone should be careful of Hertz and ask all questions, do not wait until you get the bill. Lesson learned. Hertz charges you hidden fees. I told my credit card to block Hertz charges.

The company has failed to provide me with an itemized invoice: I made a reservation with Hertz in the US on Travelocity.com. When I checked out, I was told that I would be charged $225.50, which was the price that Travelocity.com had quoted me. When I came back to the US, I noticed in my card statement that I was charged $248.58, 10% more than agreed. I contacted Hertz.

Even though the reservation was done in the US, they were telling me that they can charge me whatever they want and that they do not have to honor the original US reservation. In addition, I will not be getting the reward miles for this reservation. I think this is fraud; they cancel the original reservation, so that they will not have to honor the rewards and so that they can charge whatever they want. I have a couple more reservations at this location which are in the thousands of dollars, and I do not want to have the same problem.

Contract amount is $232.26 and the amount on the check out was $252.99. There was no explanation that was given. I spoke to customer service who said they cannot do anything. I am a Gold customer and it was the first time I took the gas plan. I did 129 miles. When I was convinced to take out the gas plan, I was told that I would only pay for the gas I used. My first car was dirty and the brakes was burning and grabbing. (Contract #**). The price quoted was $174.70.I called 1-800-278-1595 and waited 15 mins.They did not listen to my complaint but instead, try to sell me a product for $3.95. Please help since Hertz is my preferred company. Many thanks

On February 5, 2012, I was hit by someone who failed to stop at a stop sign. He cooperated with giving his insurance information to me eventually and the company (Progressive) picked up the tab for the rental car until my car was fixed. There were several errors on the collision shop and Progressive's part, with ordering the parts, but my car was finally ready to be picked up on April 19, 2012. I picked it up that day, with a full tank. But as of today, I have been charged $731 for what Hertz said is Progressive's failure to pay for the rental after March 20, 2012. I have spoken to Progressive and they showed they paid that bill on April 26th but Hertz refuses to investigate what happened and keeps telling me that I am responsible for charges and that I will have to get Progressive to reimburse me.

Progressive said they are going to contact them to try to clear up this matter and I have spoken to the credit card company and thankfully they are going to refund the charges since this is the second time Hertz has erroneously billed me for something the insurance paid. However, they knew full well that the insurance company was covering this vehicle and if there was an issue with payment they should have contacted the adjuster that they had spoken to and knew already. Heck, even have called/mailed/emailed me prior to charging me to try to clear it up. This entire experience has been an absolute nightmare, from start to finish. I will never use Hertz again.

I prepaid for a car at Miami Airport on 4/17/12 and had to wait one hour for a car. The manager would not speak to me. The agent told me no cars were available and I should sit down and they would call me. I asked to see the manager and was pointed to her office. I knocked on the glass door and she only pointed a finger for just a moment. She was on the phone for a 1/2 hour. When she hung up, she told an assistant to see what I wanted. After an hour and watching people who were behind me get cars, I exploded. I then got a car. Her name was Jennifer **. The agents were not efficient and didn't know her last name. He went in and got her business card and asked her for her name and wrote it down. Next week, I rented a car in Miami from Thrifty and was very satisfied.

I rented a car for three days in Albany and went through Priceline.com and paid $116. When I got there to pick up the car, I was offered a tank of gas at $3.69 a gallon which I agreed on. I was asked if I wanted GPS. I said yes. I was never asked if I wanted to upgrade the vehicle. When I checked my credit card, I was charged an additional $148 and I returned the car on a half tank of gas. I was upset with the additional charges and should have known better than to use them as my boyfriend had problems with them in the past. I will remember not to use them in the future!

I was forced to wait in line at rental counter in Phoenix. I tried to use the kiosk and was told to get in the 45 minute line to use kiosk or agent. I called Hertz reservations that looked up my rez. I asked if I could go straight to the cars or if I had to wait in line. I was told to wait in line due to Hotwire rez. When I got to the front of the line, they asked the two people in front of me if they wanted to go check in where the cars were. It was very frustrating.

I rented a car for 10 days and Hertz charged me $2.95 per day for the PlatePass in the car. I did not ask for this PlatePass nor did I use it. However, Hertz is refusing to refund my money. At this rate, Hertz will start charging for each part in/on each rental.

I had to replace a damaged tire and was assured by Hertz that I would be reimbursed and even given a confirmation code. I never received any cooperation from the agent Rebecca in Ukiah, California. I replaced the tire on May 7, 2011 and have been trying ever since to get help but have received none. I am out $98.48 and Hertz could care less.

I rented a car in San Juan. While trying to pay a toll, the toll collector told me my rental car had an E-ZPass, and I could just go. Then, I found out you get charged for dollars for each rental day plus tolls if you use the E-ZPass! The E-ZPass was not removable! Basically, I get charged an extra $3 a day without being told about this and without a choice! Thank you so much Hertz!

Hertz placed a fraudulent amount on my credit card 2 months after I returned home to UK. They have only refunded part of it, as it was placed on the card with 2 separate amounts hoping that one would not be noticed. They are now ignoring all e-mails to refund the outstanding amount! There is no customer service in South Africa and be very aware that car hire companies, especially Hertz, are well-known for charges after you have returned and that have nothing to do with you! There is little left to do and even the credit card company is not getting a response!

Miami office has a very poor customer service. There was no answer at the number and they are very rude. Their customer service number only has answers for new reservations. I'm very disappointed and will never rent from this company again.

When I booked this reservation, your lines were down. I couldn't book it, so I call Hertz reservations and they booked it. Their lines were down and couldn't give me a rate. I assumed it would be the same as three week prior since I couldn't get a rate price. I didn't know you went up and down with the days and times. I talked to the Manager at Newark Airport and Don with your Customer Service. Neither would or could adjust the rate. If I had known the rate, I would have gotten another car. As it is, I'm stuck with no recourse. Please be advised that I will no longer be using Hertz.

I rented a vehicle from Hertz at the Bradley International Airport. When I returned the vehicle, I immediately took the 5-minute shuttle ride to the airport and checked in. Within 1/2 hour or less, I realized I had left my Sparty Gnome (a 12" high plastic gnome painted with Michigan State University colors) in the back seat. It's a very sentimental item given to me by my nephew to take pictures of all the places I travel so he can see where I go! As soon as I realized I had left it in the car, I called Hertz. The nice lady that answered took ten minutes to go and search the car. When she got back on the line, she said she did not see it. I told her the story of my nephew and how much it meant to me. I asked her if maybe the car cleaner might have thrown it in the trash and could she please go check the trash cans.

Ten more minutes later, she got on the line and said she found it in the trash can right next to the car I had rented, but it was "in pieces". I asked her to bag it up and I would get it when I returned from my trip home to Chicago. When I got back and went to pick up the gnome (I thought maybe the dropped it and it was in a few pieces and I could maybe glue it back together), it was in a hundred pieces in a plastic bag like someone took a hammer and pounded it ten times! I tried to ask the manager for an apology or maybe even to replace it. I told him I understood that they have a policy of not being responsible for items left in the vehicles. I mentioned to him that as a gold member who rents cars almost three hundred days a year, maybe he might put on his customer service hat and help me by replacing the gnome. Instead, he very rudely told me that his employee did not smash the gnome. He said, "Maybe someone 'bumped' into it." Ha! The thick, hard, plastic, 12" gnome was in one hundred pieces! I wish I could attach a picture here to show you the gnome!

I told him it could only have happened while in the Hertz facility. He very adamantly and again rudely told me about five times that his employees did not do this. I could not believe that he couldn't simply provide a little friendly customer service and simply say he was sorry that someone did not at least put it in the lost and found. I will never ever rent from them again and wish there was any recourse for his rudeness if nothing else.

I arrived at the rental location. At the time, I had asked for my car to be ready. I waited 15 minutes only to find out my car was not ready and it was at another location being cleaned. I agreed to come back 2 hours later to pick it up. Upon my arrival, I found out that car was not available and I was getting the one that was just dropped off when I arrived. The person at the counter ran out back and I could hear him vacuuming the car. When I got into the car it was vacuumed, but the windows and other areas of the interior were filthy. I called today to find out about extending my rental by 1 day and was told they were closed on Sundays. I then said I will have it back by 12:19, which was the time I picked it up. He then told me they are closed at noon on Saturdays! No one ever told me, so thank goodness I called! I have tried to reach the complaints department many times and can never get through to a live person. I will never rent through Hertz again.

Insurance company paid all expenses. I filled up the gas before returning the car. I returned the rental car on 2/14/2012. I was charged extra by Hertz on 3/7/2012. I contacted the local office. The place where the car was rented is the Fort Bend Toyota dealership. There's no response yet.

My vehicle was in an accident. The other insured party uses Hertz. I went to pick up the rental after calling 45 minutes earlier to say I would be down there to get it. When I arrived, it was not ready. The manager, Clive, took the vehicle out back and returned in 5 minutes, stating it was ready but then he needed to take it for an oil change. 30 minutes later, he returned with the car. The wash job was pitiful! You could see on the white car where he wiped here but not there. Then when you looked in the car, it looked like someone pissed on the passenger seat! It stuck from cigarette smoke. It was a total pigsty! Do not rent from Hertz!

I was given a Hertz rental, while my dealer check the reason for the sudden acceleration problem with my new Suzuki Kasachi. I turned the car in on March 20 and was given a bill saying I owed a zero balance. Today, when I went to my account online, these morons had placed a $200 hold on my account! When I called and finally got a manager, they told me there had been a "miscommunication" with the dealer. Then weeny of a corporate toady told me there was nothing he could do about it. So now, I will have several checks bounce! Stay away from these thieves and highway robbers!

I made a reservation on 3/19/12 and I was told the car would be available. It is now 3/20/12 at 11:00. I'm sitting in the Hertz office and it is still not ready. I will not use this company again.

On 3/13/2012, I rented a 2012 Dodge Journey from Hertz at Miami International. I was traveling north in the center lane on the Florida turnpike at about 60 mph (about 30 minutes after renting the car and leaving the airport) when I felt like the car was in a hole or something and pulling to the right. I noticed a wheel spiraling through the air and then it bounced up and went high in the air again. I did not brake, I had to hold the steering wheel with both hands and was able to make it to the shoulder as the other cars were whizzing by me. I thought I was going to roll over and surely die as someone would hit me any second. I was lucky.

But when I called Hertz emergency service, the person did not know where the turnpike was and told me he would send someone but that I would be charged $68 to fix the tire. I told him there was no tire or even a wheel left to fix--I saw it flying through the air. Since he did not know my location, he was unfamiliar with the Florida turnpike and I did not know the numerical road name. I did know that I was about ten minutes north of the NW 41st St.Exit as that was the last one I remembered seeing. So he said I would have to call him back with the location whenever I found out where I was.

He then suggested that I call the police and have them locate me via my cell GPS locator. I asked him to do that for me, as I was nearly killed; and I was very upset. He said no. I did call 911, and they dispatched me to the Florida State Troopers who sent me a Road Ranger and a trooper to take the report. They called the Hertz office and finally found someone who understood my problem.

A supervisor named Tammy called me and advised she could have a tow truck there in about 45 minutes. She said she could not bring me another car, but I could ride back to Hertz with the tow truck driver. I advised her that I did not think I could even drive at this point, but these were not good options for me. Then Tammy advised that I could rent a car the next day if I wanted to return to the airport and do that.

Tammy, the supervisor, tried to calm me down and apologized for the staff named Matthew who did not assist me. But Tammy could not have anyone bring me another vehicle. So I gave you back the vehicle, and I sure hope you credit my account for the charge to my American Express and that you refrain from charging me any damages to the vehicle as I did not have a collision. I suffered an incident due to gross negligence or material defect on the car that was rented to me.

The initial customer service was lousy. The rental agent did not discuss tolls or how that would work or if Sunpass was available. Your emergency repair service was so horrible, and I worried how long I had to stay with the car at this dangerous location. I tried to contact other numbers, but I did not get a real voice to talk to and the options were not going to get me any help.

I rented from Hertz as I recognized the name and felt I would get a quality car that would take me back to the keys safely. Instead I was nearly killed and treated horribly. I had to miss a day of work, and i was physically and emotionally ill from the ordeal. I encountered expenses at the hotel for another night and other expenses, as I could not take some important items to my god child who is traveling this week.

I am still shaken up. There's something wrong with that car. What causes things like this to happen is beyond me. This was not right, and your agency should make it right and do its best to make sure it does not happen again, as someone could be killed next time. I did not brake, and I focused on getting to safety, but I cannot sleep and I am still very, very upset. Thank you for listening.

I am a Hertz Gold Card Member and Hertz has been my sole source for car rental for the past several years. I made a reservation for a full size car more than 2 months in advance. The evening before the scheduled pickup, I received a reminder call from Hertz for the 11am pickup. The morning of, I received a second reminder call and confirming my desire for a full size car. Hmm.

When I arrived, I was informed that the car had a flat en route from the Hertz airport lot and they were getting me another. Five hours later, Hertz informed me that they had a car which I believe is one size smaller than I requested and one which I have driven before and do not like. Avis kindly provided me with a new, 500 miles, full size car. So I ask, what is the purpose of being a Gold Card Member and what is the point of making a reservation?

The rental car broke down and the rental car never showed up. The girl said she called Denver Metro cab. 45 minutes later, tow truck showed up. I called back to roadside assistance from Hertz and a different attendant said there was no record of cab being called. I called Denver Metro cab and they had no taxi scheduled to pick me up! Now, I'm riding back to the airport in a tow truck. What horrible customer care!

At 5:30 pm on 3/8/12, I rented a car from Stevens Creek Blvd in San Jose. I drove to San Francisco. I left San Francisco around 9:30 p.m. (south on IH 280 to Hwy 101 and south to Hwy 156 West to CA Hwy 1 south, just west of Castroville). At approximately 11:10 p.m., a huge spider appeared on the inside of the windshield. It's about 1" to 1.5" body with legs of approximately 4" to 5.5". Immediately, I pulled to the side of the road and attempted to photograph, but there is no contrast. So I determined to pull to exit # 414 or # 440. There in the triangular space at exit, I got out and opened all doors and photographed the spider, which is now above the passenger side of car. Photo was taken from outside the car.

At 11:16 p.m., I called Hertz Roadside Assistance. They said they would not send assistance for spider and hung up on driver. The driver called back at 11:18 p.m. and begged for assistance. They would send assistance and charge driver for help. Driver requested for a supervisor. The supervisor would not send assistance. Highway patrol then arrived. Photo of spider was displayed and both patrolmen agreed the spider was extremely large. With their strong flashlights, they were unable to locate spider, which is now hiding somewhere in car. Patrol officers refused to allow the driver to remain on the highway and one of the officers drove vehicle to off highway restaurant where they left driver and car. Approximately 12:30, the driver returned to the car and warily drove the car to home in Carmel Valley. Next morning, there's no sign of the spider. At 2:30 p.m., 3/9/12, the driver warily drove car back to San Jose and reported the spider to the rental office. They were very unconcerned. Driver suggested vehicle be fumigated.

I rented a car from Hertz to drive out of town to buy a used car from a seller. Me, my brother, and my brother-in-law. Before meeting the seller, I counted the money and put it in an unsealed envelope and put it in the center console cabinet of the rental car. I returned home and returned the car to the rental place. I returned home in less than an hour and remembered I left my money in the center console. I called the Hertz office about the situation and what I left and where I left it. When I got there, the supervisor and another employee went to search the car. I asked to go witness or search the car since my belongings of $8400 was in the car. I was told not to go. I was putting my faith in two strangers to search a car for $8400 and not knowing if they took it or not.

The supervisor came back telling me there is nothing there and she searched everywhere. I was not happy. Why would she tell me she searched everywhere when I specifically told her where I left it? I was not a witness of the search, which is useless. She told me she was sorry and there is nothing I can do. She said she does not want to deal with this problem anymore. I was outraged--to be a customer and to be told this especially after what happened to my money.

The car was driven from the rental and returned to the maintenance area. The car was not serviced or rented to a new customer yet because all this happened in less than an hour. The supervisor told me she does not know who drove the car to the maintenance area and returned the keys to them. This tells me already that she was not doing her job. I know for a fact that if I tell them there is $8400 in the car, they would not want me to witness the search. I do not get why an employee can not allow a customer to go when it is a value of over $8000. I do not know who stole my money, but I do know it was stolen by the staff of Hertz. I had witnesses that I left the money there and it was untouched ever since. Poor customer service and rudeness tells me there was a thief among them. I was not told any option such as contact corporate or manager. I had to ask. If I was an employee, I would allow the customer to go and witness the search. This is just madness.

I booked a car online for pickup in Orlando for use for a month in Florida. I am a gold member of 35 years but I booked online for a month rental without any options for about $1200 for the entire month. Since my wife and I are about 60 years old and since we were arriving at midnight from Montreal to Orlando, I called gold service the day of my arrival before I left the Montreal airport and gave them my internet rental number and asked them if the car could be ready in gold service so that we did not have to waste time at the counter. They said no problem. I said good bye and they said good bye and that they were proud to have me as such a good customer. No big deal.

My wife and I picked up the car at the Orlando gold service area, key was in the car and we threw in the luggage, gave the lot attendant our contract so that we could exit the lot. They smiled and we left the lot. At which time, my wife stuffed the rental certificate in the glove box. No big deal. We arrived at 2 am at the Hyatt in Clearwater beach for our one month stay. The car was used daily. But one day before we left, I called Hertz because I wanted to drop off the car without filling it up and wanted them to change my reservation to add this to my internet choices. I was advised they could not change the data unless I updated my profile. I found that this was odd but proceeded to authorize them to update my profile. After this was done, they told me that I was being transferred to customer service.

Customer service asked me for my rental certificate number or the car number and I told them that I had my internet rental confirmation number with me but the car data was in the car. They said they could not access my rental data with that information. I found this odd but told them I would get it later and then call back to get the gas fill up added to the rental. I called back in a few hours and that is when all hell broke loose. I gave them the data on the rental form and that I wanted to drop off the car without filling it up and they said it was not a problem. I then asked about how much that would add onto the rental and they said it would go from $2600. That is when I said, "What, $2,600?"

My internet data says the whole rental is about $1,200. They said that my rental data would show that amount and they told me to look at the data that was left for me when I picked up the car. I looked on this form and at the bottom was $2,600. I told them that they had made a mistake I had my internet printout and it showed about $1,200 for the month rental. They then proceeded to tell me that when I picked up the car at gold service that the agreement went to the default settings on my gold service profile. I told them that I know what I ordered. I ordered on the internet and only asked to be able to pick up the car at the gold service counter. The customer service agent said that he was sorry but I was responsible for paying the $2,600.

I asked for a higher manager and he put me on hold and then in a few minutes had Alan get on the phone and Alan informed me he was at the Orlando rental location and that he could do nothing about the change in fee. He advised me to talk to higher managers the day of my departure or when I arrived. He also advised me that I should have looked at the rental agreement in the car when I picked up the car. I told him, "Why? Why when I know what my agreement is from my printout from the internet? I gave no one authorization to change my agreement from $1,200 to over $2,600." But he just said that probably I would have to pay this bill. I told him I would not pay this and would only pay what I subscribed to on the net. Plain and simple.

I am going to go to drop off my car today and will discuss this with the front desk. However, I arrive for a late flight so if there is no resolution to this matter, I will only pay what is on my internet rental agreement and not what they changed behind my back. I have been a loyal Hertz client for 35 years and this is the first time that I feel like the Hertz system and its employees and its electronic system has no regard to common sense. If the gold service girl did in fact know her request was changing my rate from $1,200 to over $2,600, why was I not advised on the phone of this outrageous increase in cost. Had this happened, I would have stopped this from happening from the start. I was not advised.

I only asked to be able to pickup the car at the gold service area and nothing was said about a default to my profile settings and a total rebooking without my consent. I have been unable to sleep last night and totally amazed at the computer type robotic response to my quandary by the Hertz staff along this journey. Let's see if corporate wants to solve or resolve this and future problems by listening to my story and ensuring that before you leave the lot, they may want to ask me, "Are you aware that you're being charged $2,600 for this rental? Or shall we discuss your original rental of $1,200?"

I booked a car through Priceline like I have done several times in the past. I took my itinerary to the front desk at the Fort Myers airport and showed him my confirmation number, etc. I had the car Sunday 2/12 through 2/16 for $175.98. He then asked me for the additional insurance, etc. which I declined like in the past. I returned the car on 2/16.

After being home a week, I checked my credit card bill and I was billed for the Priceline $175.98 plus $293.04 for the same rental and the days were incorrect. It showed picking up on 2/16 and returning on 2/19, which I was not even in Fort Myers, I was back in New York. I called my credit card and complain. I am disputing the claim but I also called Hertz and they said I would have to pay the $293.04. I said I was not going to and the dates were incorrect. The Hertz employee was very abrupt on the call and insisted that I was going to pay the charges. I told her I was not going to pay for something I didn't have (days of the vehicle), she was again very abrupt and rude.

My credit card Chase said they would handle it but it is in limbo until they have done the investigation. I never had this problem with Enterprise rental. Last year, I had a trip in Key West, reserved through Priceline and was never double billed.

I did the prepay (Hertz Rent-A-Car, $72.35) and was told that would be the total plus the gas I did. Then I returned the car and was told the total is $109.34. When I called to report that I was double-billed I was informed that I wasn't and the whole total came to $181.67. For a car that I was told was $72.35 plus gas, the gas came out to just under 50. Avoid the rip off rental company.

I recently rented a car from Hertz in Peoria, AZ. The car was delivered to me with the key in the ignition and the engine on, so I never examined the key. I was driving my sick 12-year-old home from camp in Arizona. We stopped at a rest stop in Ehrenberg, AZ (border of California and Arizona) to use the restroom. Upon returning to the car, I discovered that the key had broken in half and half the key was in the ignition. I contacted Hertz and they informed me that I would be charged $850 for the tow, and $200 for the key that I broke. I then contacted AAA who tried to help, but couldn't find a locksmith that would go to my location. I ended up waiting 6-1/2 hours for my husband to drive from California to pick us up. I abandoned the car (per Hertz's instructions), but was later charged the $1050 for the tow and the key. The key was clearly faulty (I couldn't break a key in half if I tried), and I don't feel that I should be charged for the tow and key.

Hertz took all but $20.00 of my $200 deposit - This is the second time I have sent you an email. I want something done. I mean now you all are awful and you probably don't give a **. What anyone thinks but I can see keeping some of the deposit when I already paid $198. So I want to hear from you. Always remember you will keep hearing from me until I hear from you and I am not happy with you and getting unhappy with this. So contact me you hear?

Yes, I rented the car on Saturday, brought back Monday evening. Yes, I was late getting home and I can understand being charged maybe extra day out of the $200 deposit but only letting me have only $20 back is not fair at all. I had gas put in it in KY and was only one fourth low. The weather was getting icy and snowing, I wanted to get back as soon as I could but to take $180 out for that was so unfair. Can you correct that please? I am not loaded with money. I was told your company was fair. Well, I sure do disagree with them and you most likely don't really care what I think either. Well, I want you to know how I feel and I want you to email me your response to my complaint.

When my wife rented a car from Hertz in Ferndale, no one brought the car to the curb for her, forcing her to back out of the lot herself. The lot is extremely small with low yellow poles that are hard to see if you're not familiar with the lot. Trying to back out, she hit the front door and mirror at an extremely low rate of speed. The manager came out, raised his voice at her, and then Hertz through a collection company, without contacting us first, tried to charge us for all the other damage to the car which my wife did not cause as well as administrative and loss of use charges. We're about to settle for a more reasonable amount, but what an attempt to cheat us!

I went online to rent a car and settled on Hertz in the city of Sunnyvale, CA. I was offered what I believed to have been insurance for Hertz so I purchased and when I went to get the car, we discussed the rates and they were $165.00 online and I went with the $135.00 after I was explained the difference. I was told that the monies would be withdrawn when I bring the car back, so ok. Then I checked my account and that's when I realized Priceline was the provider of the insurance which makes no sense to me.

I have never rented a car and had never done this online; I thought I was making this deal through Priceline but for Hertz. Now, I find out this is not the case. I took the car back just knowing everything would be voided out. Priceline representative on 1-800-774-2354 as well as supervisors refused to satisfy me by refunding or just cancelling the transaction.

I was told today that this is usual practice for Priceline, and Hertz can't help my bank and refused to do what I feel they should do. I need help to get my monies back. What can I do within the law? I am on disability and my car is not running so I needed a car until I get it fixed which is why I was renting one. I will contact an attorney if need be.

I rented a car from Hertz while my car was being repaired due to an accident. The attendant at Hertz asked for my credit card to be on file although insurance was picking up the tab for the rental. A month goes by and a credit card fee is on my bill for Hertz. I am still waiting for them to reimburse me for the error.

Back in October 2011, I was in an accident which resulted in my car being totaled. I was given a max amount to spend per day by my insurance company, and foolishly decided to go with Hertz, over my usual Enterprise. The only reason for this was I was guaranteed a better car for the same amount by a rep over the phone. However, once I arrived at the Gainesville location, I was told this was not the case, and I would be given something in the Economy class. When I protested slightly, the (only) person working there at the time begrudgingly obliged.

Lack of communication warning #1. After this, I was told I needed to leave a card on file, which would not be charged, and that my Insurance company would pay for the rental through November 25th. A month rolls by, and I drop the car off after hours on November 22nd, three days early. I did this, only because I was having major surgery the next day, and would be unable to do so after that date.

A month rolls by, and I notice a charge for $79.99 on my credit card. I call the Gainesville location, and the same girl who rented me the car answers. She claims to have no idea why I was charged, and told me to contact the main Billing Department. After speaking with main Billing, they told me the car was not processed by the Gainesville location until the 26th. I told them this could not be, and again called Gainesville. The same girl answered and said they indeed processed the car on the 23rd, and that her manager would have to give me the refund.

Two weeks pass with no word. Why should I have to track someone down for a mistake that they made? I called again, and the same girl said the manager was out, and she would call later. Still there was no call another week later. On 1/26/12, I called and was delighted to hear from the manager! Finally, I could get this settled! Much to my surprise, he had no idea what I was calling about, and according to him it was the first time he'd heard of my issue. He claimed I would have to wait until girl rep came back in, and she would not be until Friday (the next day).

"So when will I hear from her? " I asked. "Oh, probably Saturday. " Really? You know I've had an issue for three weeks, and you, as a manager, said I won't get a call for two days? It's absolutely disgusting. What made it worse is that I didn't get even a hint at an apology. I never got that Saturday call by the way. Monday, 1/30/12 rolls around, I call and get the manager again. In so many words, he tells me that my reservation was in the last fiscal year, and they could no longer look up my reservation. Instead I would have to settle for a Hertz voucher. I clearly refused such an option, as it was that location's fault that I was charged incorrectly.

Too bad for me, as it was my word against the girl rep's as to when the car was dropped. I was also told, that if I called corporate, they would just send me back to the manager at that location, and he could not or would not give me a refund. I call corporate, and not ten minutes later, I was told the $79.99 would be refunded to my card. Not only that, but the rental I had was rented to another person the very next day after I dropped it off on 11/23/11! Obviously, this completed validated what I had been saying the whole time.

For some people, $80 could make or break their budgets. I am not going to name names of the two representatives, as I've already taken it up with corporate. However, I can say that I've never been treated with such disrespect and indifference by these two incompetent people. I hope this review deters anyone from ever renting with them. I can only hope this was not some scheme by the two people there, and they didn't charge my card and take money from the location. I have cancelled my card for fear that my numbers may have been copied.

I have been a gold member for many years and over these years have rented many vehicles from Hertz. After my last experience, I will not rent from Hertz again but I will share my experience on every website, blogs and travel sites and everywhere else I can.

Our vehicle broke down and we were left stranded on the side of the road. The emergency help line was very rude and not very helpful and when I complained to the customer service person (named April) at the Santa Rosa rental facility, I was promised she would make things right. Of course, I have never heard back from her.

I understand how Hertz feels about their customers and I will share this with as many people and in as many ways as I possibly can. You may have screwed me over but I will do everything possible to make sure that it is known to as many people as possible so that they do not suffer the same fate as I did.

I rented a car from Hertz in Namibia in the fall of 2011. It is now the end of January 2011. Hertz has still not charged my credit card for the original rental; however, they did charge me for a ruined tire I had while using the car. I have insurance as a benefit of my credit card for this type of accident, but only if the car rental was charged to this card. So, I am stuck for paying nearly $200 for a tire. My benefits won't kick in because Hertz has not processed the original charge, and my credit card company tells me that Hertz can still charge me for the original rental anytime they want to in the future. Unfortunately, by the time Hertz puts the original charge through, I could be ineligible to file a claim for the tire. Hertz in South Africa will not answer emails and telephone inquiries about this situation.

I rented a car at PHL on January 16th, 2012 and returned it on January 19th, 2012. I drove 135 miles in total. Before returning the car, I refueled it in Blue Bell, PA as I usually do, and drove 20.26 miles to return the car at the PHL Hertz location to catch a flight to DFW. When I arrived at the Hertz return location, my fuel gauge for my Chevy Cruze was in between the "full" tack and the next tack below it, but closer to the full one and touching part of it (I have a picture of this) which I am happy to share.

I was then informed that I was being charged $18.12 refueling charge at $9.29/gallon. I immediately requested to speak with a supervisor because, even if the refueling charges were appropriate (and I argue they were not given that I had just refueled 20 highway miles earlier and over-filled the tank), the charge should have been for less than 1/16th of the tank capacity (15.6 gallons) or 0.975 gallons. Multiplied by the absurd cost of $9.29/gallon, this equals to a charge of $9.05 vs. the $18.12 charged.

Besides the obvious overcharge of 100% of the "fair" amount of gasoline missing, Mr. Scott ** was extremely rude, and at one point smirked, walked away and shook his head instead of dealing with an (justly, I think) irate customer. I have to add that I am a "President Club" member with Hertz and I have rented from this location every other week for a year and a half and always returned my car with a full tank (I have the records to prove it).

Besides the incorrect calculation of the gas quantity, the absurdity of charging customers $9.29/gallon for refueling is staggering! It is an unfair business practice that generated $43.7 M revenues for Hertz according to their February 25, 2010 10K filing. It should be addressed at the national level and made illegal to gouge consumers. It is highly unlikely that the costs these companies are sustaining to store and dispense fuel are 100% of the retail fuel cost. At a minimum, I expect an apology for Scott's behavior. As a frequent business traveler, this was one of the most dismal customer service experiences I have ever had.

I rented a car on a weekly rate. Every 7-10 days, I would call Hertz or they call me to take a deposit on my debit card. I rented the car in Sacramento, CA Natomas branch and returned the car at Oakland, CA Airport on Nov 17, 2011 approx 5:30-6pm. I did not get a receipt due to no one was there to greet me. As a result on Dec 23, 2011, I get a bill for $2,200 saying I turned the car in on Dec 22, 2011.

I rented a car from Hertz to travel to Massachusetts to see my grandmother. I was told there was an E-Z Pass on board and ready to use for a fee if I needed to. I ended up using it three times in NJ and Delaware. I started receiving $30 ATS fees (2) and three tickets, each for $54 from NJ. I have spent hours on the phone trying to get Hertz to even freaking reply. My $400 rental has turned into a $650 rental and Hertz has been rude and unresponsive. I am without a job and this is no little matter to me. I have no recourse and have told everyone I know, even corporations I have worked with, to dump Hertz. It is quite frustrating to fight a major corporation over what is peanuts to them and everything to you.

I had exactly the same experience as Darlene (1/5/12). A frequent renter from Hertz for years and a President's Circle member as a result, I was turned away in Toronto on Dec. 30 when I went to pick up a reserved car. The local agency, which has always treated me well, could not understand why I was blacklisted and could not do anything about it. A week later, I received a letter from Hertz Back Office Services confirming that I have been permanently suspended because of repeated excessive mileage. There was no explanation of what they mean by "excessive mileage."

All of my many rentals over many years were happily accepted by Hertz. Almost all included "unlimited mileage." I feel insulted as well as being inconvenienced. Why would any company apply such an arbitrary punishment, with no notice or attempt to communicate, to someone who had always been one of their best and most-favored customers? I can understand that they may want to adjust their mileage policies to maximize their profit but it doesn't make sense to anger their best customers by doing it retroactively.

Like Darlene, this action has cost me many hundred of dollars worth of award points. I am aware of one other Hertz customer in Canada who has received the same treatment; I assume that there are many more in Canada and the US. This forum is a useful means of sharing this kind of experience. I have emailed Hertz in protest but have received no reply. My local corporate agency is trying to learn about this new policy, without luck so far. I still expect Hertz to realize how stupid this action was and to apologize to everyone who was unfairly accused and convicted of doing anything that was a violation of Hertz's published policies.

My son was home from Afghanistan for his mid-tour visit in October 2011. He rented a car in Murfreesboro, TN and signed a one way contract to return the car on 10/28/2011 in Aiken, SC. He picked up the car on 10/25/2011 around 5:30 pm, drove to Aiken, SC on 10/26/2011 and returned the car at the Aiken Airport drop off at 5:45 on 10/26/2011, two days early. Hertz charged $353.41 for a car he used for one day! At first, Hertz refused to refund the two day charge because they thought he kept the car for the entire time. However, after Aiken Airport personnel verified that the car was returned on 10/26, Hertz reluctantly refunded one day of $117 and called it a "courtesy refund!" Hertz refuses to refund the other $117 and had many excuses as to why. Calls to customer service were futile and the representative extremely rude.

I am what Hertz refers to as a high volume renter because I rent 40+ cars a year which boosted me to the "President's Club". I rented so many because of my work and we have a corporate account where we got a certain rate and unlimited mileage.

I received a letter in the mail on January 3,2012 telling me that my renting privileges as well as my membership in gold service club have been permanently suspended because of repeated excessive miles driven. I am wondering what Hertz thinks the term unlimited means? When you are part of their gold program, points are given according to the end cost of the rental.

Well, I had over 2,500 points which I could use for a full week free rental, but when they suspended my privileges, they wiped out my balance of points that I had already earned. When I called, I was given an email address to write to and have my account reviewed, but I never got an answer. Now what? This company has given bad service before but this takes the cake.

On our recent trip to Ontario, I, with my wife and two children, rented a car from Hertz at Toronto Airport to be dropped in Montreal four days later. Snowstorms were expected and sure enough, they hit us around Bancroft. We discovered the car had almost bald front summer tires. After some terrifying experiences we parked it and rode with my brother who had rented a compact car with decent all-weather tires from National. (I grew up driving in Eastern Ontario snow). We limped into Ottawa and switched the car for one with good tires for the rest of the trip. The Hertz' clerk in Ottawa attempted unsuccessfully for 45 minutes to call the Toronto Agent before giving up and opening a new contract for the replacement vehicle.

I have now learned that there is absolutely no way to complain to Hertz. They don't answer their telephones and the web-based email feedback forms simply reject any input. By the way, they were charging almost $1000 for four days rental of the compact car with high mileage and a loud front bearing hum. They simply don't seem to care.

I got great distress and danger for myself and my family as we limped over 250 km of snowy roads.

I returned the rental car and encountered "Frankie" who refused to give me a ride home. It was below freezing, I was not dressed for the cold, and I was in an unfamiliar town with several bags of heavy groceries. I was shocked and asked if he could call a cab. He refused and said, "!@#$% you, I don't care what you do. I don't even work in this office and I am giving my notice anyway". He was obviously angry at his employer, but chose to take it out on me. All I did was show up first thing Saturday morning to return the car.

I called Hertz's main number and was told that they don't guarantee rides home. I checked their website, which states that Hertz will pick you up and drive you back. I then spoke to a supervisor who said that she would contact Frankie's boss. I waited a long time in freezing conditions while I tried to find some way to return to the house I was staying at. I waited quite a while for a cab as I was in the middle of nowhere. It has been 26 hours and still no return phone call. My $30 one day rental ended up costing a considerable amount more due to cab fare etc. and I injured my hip falling on the ice when I had to walk to find a place to wait for a cab.

I would not even give them one star. It was the worst customer service I have ever received, starting with the unbalanced Hertz employee, Frankie, and ending with a corporate office that chose to leave me stranded in the middle of nowhere.

When I went to pick up my Hotwire/Priceline rental vehicle, I was told the car I'd ordered was too small and that I needed a larger one. However, I would have done better in Kent's Villages with the one I'd ordered. For this totally unnecessary "upgrade" at a considerable fee, I would have done better to walk over to Enterprise and cut a better deal with them. But Hertz's "Contact Us" policy means the two-finger salute because this all happened at Heathrow. I don't find it funny to be both jet-lagged and forced to sign any agreement under duress. Hertz probably encourages its desk staff to perpetrate this tired old bait-and-switch routine.

Seeing how every other person has similar complaints just like my own, I am going to continue this thread about my experience. I just hope Hertz is ready for a law suit. On December 18, 2011, I prepaid a rental from Hertz from my iPhone. That rental was for 2 days, at a $19.95 rate. Thus, equating to $39.18. When I arrived at the LAX airport, I immediately made my way to the Hertz office, to pick up the vehicle. Upon entering the doors and talking to the representative, I forgot about the insurance, the taxes, and fees. As a result, I allowed the charge to go through, equaling a sum of $15.00 per day. ($15 x 2 days = $30.00 + fees = $54.30). When it came to me paying for the bill, it reflected that my credit card would be authorized for $254.00 ($200 deposit included).

As I drove it off the lot at 12:30AM, everything turned out fine, up until the very next day when my brother informed me that the gas switch doesn't work. We even tried to manually open it, as that too didn't work. Because of this, I called Hertz Roadside Assistance to let them know of the discrepancy, and demanded how I should not be charged for not filling the tank up. The representative agreed, and was a lot more understanding than any representative I know. He even gave me his name, his rep ID, his call center, and the length of my call followed by entering my issue in the notes.

However, because of family issues dealing with holidays, pick ups and drop offs, and etc., I called them back again asking if I can rent the car for another day. The representative said yes, as my charge would differ, in the sense that it would equal $42.00 (insurance included again), that would result with my final bill on top of my previous charge ($54.30), equating to $96.30. Remember this total for it includes the charge for the first three days.

It is now December 19, 2011. I looked in my account to see a prepaid charge of $39.18, and another charge for $96.02. Seeing how I am puzzled at this for the representative told me I should be charged for a total of $96.02, I thought it was rather odd that there were two separate charges reflecting in my account. Hence, the $96.02 involved day 1, 2, and 3. The only charge in in my account it should be the $39.18 and a charge for $56.84 for the additional day and not $96.02. So, I then decided to call them to inquire, and what do I get? A rude belligerent country girl, trying to tell me how I don't know how to calculate in a nutshell. To include, tell me $96.02 wasn't my total charge, but $134.09 is. Now, seeing how this is a bit of an increase, versus it being $96.02 reflecting on my receipt, I thought of one thing that could possibly make it $134.09. Guess what? They charged me for gas, yet I rectified the issue regarding their tank as stated above. Because of this mull muffin, my account is way overdrawn.

Now, I don't know about you guys and gals out there, but I already know our economy is **. I say we should all file a class action lawsuit against Hertz. Just saying there are enough reports of similar nature to mine and yours all over the web, even on people's personal blogspots. I plan on filing a lawsuit, for I know alot of lawyers out here in the LA area. But yes, do not rent from them.

Rented a car to be picked up in Rio de Janeiro for three weeks in my wife's name and was quoted a price of R$1700.00. When we landed, we were told that my wife could not be the driver because her name was not on the card (even though she is a registered user on the account). We then put the car in my name and had to list her as a second driver at a ridiculous cost. We had a reservation for a car without air conditioning. They said they did not have any cars left and was given one with air conditioning. They told us that we had to have a certain kind of insurance that was not an option. After it was all said and done they charged us R$2600.

I complained after we got back that we were given a car that we did not ask for and was charged extra for services we did not ask for. Hertz told us that we agreed to optional charges so therefore we were out of luck. I complained to the Better Business Bureau and Hertz lied to them and said again that we were given an up grade and we agreed to the options. We were not given an up grade. They did not have the car we reserved so they had to give us the other car because that is all they had. We were told by the attendant that the extra charges and insurance we mandatory and that we could take it or leave it. I know that they us the fact that you are 10 hours and 5000 miles away from home and have no where else to go to force you to pay extra. Hertz has shown that they do not care about their customers and they are only concerned about the all mighty dollar. They offered me some coupons to try and shut me up but I told them that do not do business with dishonest people and when they showed up in my mail box and I wrote return to sender on them.

On November 13th 2011, I reserved a rental from Hertz through Hotwire.com. My car was in the shop. The pricing was $178 for a midsize SUV for seven days.

When I arrived at the airport, I was told that I couldn't get that particular vehicle due to the fact that I didn't have a round trip ticket. I was offered a compact car for the same pricing. My car wasn't ready at the seven day marking so I called customer service to extend the contract. A recording announces that if you'd like to extend for one or two days, there is no need to call. Being that I needed it for another week, I called and talked to customer service. I was quoted that from November 20th to 27th 2011, it would be $220 due to me going through Hotwire.com but for a daily extension, it would be $39 daily. I wouldn't get it for the same pricing.

Long story short, I returned the car on November 29th and I was charged $355 on top of the $178. $533 for a total of sixteen days. I was quoted one thing but charged for nine days at $39 daily rate. I went to complain but I was directed to speak to a manager.

When I talked to the manager, he gave me a $50 credit for a future rental which was ok. It's the principal of the matter. Half way home, I realized that I left my work badge and an air freshener in the vehicle. Immediately, I called all the local numbers I could find but with no answer. I then put in a lost and found complaint within an hour but I've received nothing. I put in two (2) requests both with vehicle numbers requested.

I called the customer service number on December 5th and I spoke with Erwin, who assured me that I would receive a call back that day. It is now December 9th but no call. I called the customer service again today, only for the representative to tell me that she'd forward this to Erwin with high importance and nothing yet.

The identification left was my police badge. It is off high importance that I retrieve this item. It has my picture on it, along with my full name. It should have been as easy as me returning the very next day to retrieve these items; it is now ten days later. I'm not completely understanding why it has complicated as it turned out to be. I need this matter resolved as quickly as possible please.

On Oct. 11, 2011, I rented a vehicle from Hertz due to my vehicle being repaired from an auto accident. I was given a dirty, banged up smelly car. On Oct. 14, 2011, I returned the car and was given a replacement. I was issued the same type of vehicle but a year's difference and different license plate. The first vehicle had Conn. plates and the vehicle that was swapped on Oct. 14 had NY plates. I returned the vehicle when my vehicle was completed on Oct. 19. Well on Dec. 5, I received a violation notice for $90.00 stating that I ran a red light with the second vehicle that was issued to me on Oct. 14, 2011.

Needless to say, the violation was issued on Oct. 13, 2011 to the vehicle with NY plates that was not even in my possession on that day. Somehow or another they are insisting that they issued me a Toyota Rav 4. The people at my local facility do not know what they are doing. Nobody there can give you an answer to anything that you ask. It has been nothing but aggravation to me from day one and now it's going to be a nightmare. I have rented from other companies in the past and have never had any problems. This was my first and last experience with Hertz. I would not recommend them to my worst enemy, let alone recommend them to anyone.

I'm a long-time Hertz client, usually very happy. This time I returned a vehicle at Miami Airport after a very pleasant rental experience, up until couple weeks later when I got a letter advising me that I was charged $58+ for not full tank of gas. I have refueled full tank a mile away from the drop off location and it's good thing I kept the receipt. The return record also shows returned full. I called customer service to dispute and to complain and was advised that there were similar complains for that location and the charges will be reversed. I will lose about 6% of the charge as a result of the charge and reversal on my CAD credit card. No apology, no compensation. I was told there is nothing else they can do about it. Beware of this location and always keep your fuel receipt to avoid this kind of a scam. Not a good customer service experience for such a reputable rental company.

I flew from Chicago to San Francisco and my luggage was lost. I was on a business trip and suddenly needed a rental car to get alternative clothing prior to arriving at my customer meetings. I arrived at the San Francisco Hertz desk on the fourth level of the rental building. Two male representatives were sitting there doing nothing, talking to each other. It took a minute to get their attention. I said I didn't have a reservation, was a gold member and needed a car. They hurriedly said to go down to the first level to the gold office. I repeated that I didn't have a reservation and they said again to go there. It wasn't easy to find but when I got there, I was told there were no cars available. No assistance was offered. I had to go back where I started.

I walked by the two gentlemen, who were still sitting there talking to each other and told them as a courtesy that they should have told me they had no cars available. They made no effort to apologize or assist me in any way and were rude when I asked for an apology for being sent on a wild goose chase. The Hertz staff attitude was rude and they provided no customer service whatsoever, I am a gold club member. When I went out to the Hertz site to log a complaint, there was no obvious place to file a complaint. I called customer service and was told it would be 15-22 minutes to speak to a representative. Their service did call me back. When I got someone on the phone, I was told that no complaints could be filed unless their was a rental record, which of course, I didn't have since I never was offered a car. I was told to go back to their website. I was better served by Budget down the counter and I am not even a frequent renter of theirs.

I had a car accident, a hit & run, so I went to rent a car .I had State Farm Insurance which was 80/20; they covered 80 & I covered the 20. I had to have a credit card; they held $300 and said the difference I would get back. That was July. Now I keep calling them; they tell me to call cooperate office. This was in July. Now, this is Dec. I'm really not happy with their service but yet again I went back. I had another accident. Well, now they are telling me Geico is backed up; they can't close out the claim. So shame on me. I'm now out $500. Who can I call for help with this issue?

I rented a car from Hertz in Park City Utah and was overcharged by $130. The manager, Brian, kept assuring me that he would get the $130 credited back to my card. When he didn't do what he promised, I started calling him once a week and he would tell me he was out of the office but would call me back when he got back in. Of course he wouldn't call back, so I would call him. This has now gone on for over 6 weeks. The money has never been put back on my card and I'm now attempting to go through their billing office but waiting on hold for over thirty minutes.

Every time I rent from Hertz and use the express return, I am charged for a full tank of gas, even though I write down on their express return form that I refueled. They have just done this to me again. Every time I do this, I have to actively look at my credit card bill, find the receipt, and call and complain that they charged me for a full tank of gas. Then, they require me to fax the gas receipt. How many millions of dollars are they fleecing people who refuel, and then the people don't notice the extra charge on their final bill? This is crazy. That is 40-50 dollars of bogus charges on every express return rental.

Reserved a rental car from Atlanta Hartsfield, GA. Hertz offered special discount pricing on Thanksgiving day. Arrived to find over a 100 people waiting for an available car. Told the wait was 35 minutes. The wait time kept increasing. People standing and waiting around with no options. They overbooked to make a profit.

I reserved a car for this week, went to pick up the car. Nobody was at the office. I called the number on the door. Jeff said she had just left 15 seconds ago. I waited 30 more minutes. A guy and his daughter came to get a car. She came and didn't ask who was there first, ask me to step outside, while she takes care of the guy that came in after me then after she took care of him. She said she didn't have my reservation. I hadn't even gave her the number, gave her the number and she found me, but said it was for next month. I said I talked to Sara. She said, "I'm Sara." Than when she realized she made mistake, then she's not the only Sara. Needles to say, I didn't get a car. She said she would try to find one but doesn't look good. My son talked to Jeff two times. First time, he was good. Second time, he was upset and tired of the ***. All I wanted to do was rent an SUV to go spend time with my grandkids. They wanted to go to the Macy's Praid in NYC. I don't like the way I was treated. It seemed like it was because I am black. I hope to hear from you soon. I'm going to Rev. Al *** website, see what he thinks about how I was treated. Thank you for your time.

Hertz wrongly charged my bank account $280.00 for something I did not do. They claimed that I brought the rental car back with a tiny chip on the windshield. Yes, I did take the car back with the chip on the windshield, however, the chip was already there on the windshield. My two boys pointed out to me when I brought the car home for our trip plus I am only two miles away from the car rental. When the agent and I inspected the exterior of the car before I took it home, neither he or I really inspected the front windshield, the focus was mostly on the body of the car. I will not rent another car from Hertz again.

I was on a business trip to LA from 11/14-11/17 and reserved a car for the trip. Rate was about $34 per day. When I picked up the car, the Hertz associate asked if I needed anything bigger and I said "I'm traveling with 3 people" and he said "let me see what I can do".

He put me in a larger car, can't even remember the make, but he never discussed price difference. I was expecting him to say "For X dollars more per day I can put you in this." He never said anything like that and just said, "I'm putting you in this." Stupid me, I assumed it was a courtesy upgrade, of which I occasionally get. When I returned the car, I just happened to check the rate and was shocked to find it was a $30 per day extra fee for the larger car, nearly double the rate I reserved it for.

I complained to the sales associate that I felt I was deceived but of course, I did sign the initial rental contract. My fault. I had never expected such sales techniques from a large company such as Hertz. I could not justify an extra $30 per day to my company so I had to fork out my own cash ($90) to pay down the bill. Again, my fault for not checking before I signed.

My company of course will continue to insist I rent from Hertz, but you can be sure I never will again when on personal travel. This experience left a very bad taste in my mouth.

I was directed to Hertz by my CA AAA representative. My car was to go in the shop for repairs and Hertz was to give me a replacement car. Hertz took my reservation, gave me a confirmation number, and directed me to the local office. However, the local office had no cars. This is a very user-surely company. My suggestion: Never use Hertz.

I rented a jeep from the Cancun Airport. The car was returned within 10 days and I was charged for 30 days. When I asked Hertz for the copy of the final contract with the signed return date, they lost the copy. I was asked to sign a black bank slip when I rented the car. And the amount was filled in later with forged amount of the final bill. I have received no recourse.

Hertz does not have one copy of a contract with my name on it and the check slip they submitted was not even dated. I have copies of all the unsigned paperwork. Chase Bank billed me 3,000 dollars. I opened a case with them where I was returned 481 dollars. They told me that I needed to fax them the papers as proof, which I did. But they refused to return my money and said I needed to file a claim with Hertz. They refuse to answer me. I lost 2,000 dollars due to overcharges.

I reserved a rental car only to be notified that it was not going to be at the original location since another car was illegally parked in the Hertz owned parking spot on the street. I was told the car was now located on the other side of town in a parking garage. After inquiring why Hertz would not take any action, I was informed that it takes too much time and effort for Hertz to rectify these situations and it would up to the member to notify the parking authority or police! So, I needed to take a cab to the new location only to find that the car was not there.

I found another Hertz rental car (same model; different color) and connected Hertz customer service to see if I could rent that car. Each time I tried to contacted Hertz customer service, I had to wait approx. 30 minutes per phone call which was completely unacceptable. I was finally connected only to be told that I could not rent that car since it was not logged into their system. While on the phone, I was told that someone had moved my reserved car from the garage back to the original location uptown which was not communicated or made known to anyone. At that point, I was very late for my appointment and I cancelled my reservation after over an hour of frustration, non communication and mismanagement by Hertz.

My car was in for repairs Progressive insurance rented a car for me from hertz on Randal Rd Elgin Il. Dealt with Phil and was told had no subcompact. I had to upgrade and pay $5. First of all, why was the reservation accepted if there was no subcompact car? So I agreed to $5 a day. Received my bank statement and I was charged $40.23 from Phil on Sept 19,2011. I called and spoke with Seth on 11/7/2011. He stated I was charged for not returning the car till 9/14/2011. When I stated I return the car on Tues the 13th at McGrath per instructed by Phil, he then said it was for gas. He eventually told me he was not sure. I needed to speak to Phil.

Phil called back and was saying also it was because I did not return the car until the 14, which was incorrect. I called and spoke to Phil at Hertz on 13th after 5:00pm to tell him that I left the key with girl at desk0. So on the 14 when he went to get the car, he knew where the keys were. He then asked that I call him in the morning to remind him. I did that also. I can provide a copy of my cell bill if need be. Now, he's saying I am only disputing $5 charge. This is wrong. I am disputing $35.23 of the $40.23. He made the mistake and now he is attempting to fraudulently bill my account.

I tried to rent a truck for our non-profit organization. It was 10 mins to 12:00. The manager at the Hertz in Hemet, California told me that he would rent us a truck but they closed at noon. I was coming from a city 20 minutes away. I asked if he would stay open for us since we were on our way. He said yes. The tone in his voice made me suspicious that he might have me drive all the way there and then not rent the truck to me. I asked if he was going to close the door on me after I got there. He just said that I had better hurry. I got there at 12:15. He was in the office and refused to rent to me and our organization.

We are a non-profit organization and we do a lot for people here in the states. We also build orphanages in Mexico, and have built several women's shelters both in Mexico and here in the USA. I cannot believe that this man treated us this way. I understand closing at noon; he just should have said, "No" "we close at noon and I won't wait."

We will never do business with Hertz. Our organization will never do business with Hertz again and we will tell all we can about their poor customer service especially the one in Hemet.

At or about 10:47:37am, Oct 3, 2011, I filled up the tank at the Chevron Station at 4680 Lincoln blvd, Marina del Rey, CA 90292, located about 4.5 mile from the Hertz rental office near the airport (9000 Airport Blvd., Los Angeles, CA 90045). When I returned the car 11 minutes later at 10:57am, the female technician verified that the tank was full and I owe nothing whatsoever. She then inspected the car, reassuring me that there is zero charges.

Needless to say, Today, Oct 31, I was shocked when I check my credit card statement, discovering that Hertz charged me a whopping $68.56 for fuel used on Oct 13. Fortunately, they got all the data wrong. Their alleged return date alone shows a 10 day differential from the actual date.

I returned the car at around 10:57am on Oct 3, 2011, not Oct 13 as claimed by Hertz. Moreover, as their alleged return date is 10 days later than the actual return date, there is simply zero credibility whatsoever about the rest of Hertz's claim. If they can't even get the car return date correctly, what make you think they could get anything else right?

And I have copies of the following receipts to prove my narratives. Either Hertz confuses the car I was driving with another car, another driver on another date, or they purposefully build this kind of error (but always in Hertz's favor) into their system as part of an ongoing scam to fleece unsuspecting customers who may not check their credit card monthly statements carefully. A very casual review of the following Consumer Complaints site against Hertz reveals a substantively persistent pattern of similar fuel charge scam. It's free money, free profit for a corporation that has long since forsaken any sense of ethics.

Another causal check on Yelp site, I found another multiple similar complaints in less than a minute. I am sure there are thousands of similar instances perpetrated by Hertz. They know they could always claim careless clerical mistake by technician or computer error when they get caught. Oh, and what a miracle, somehow the clerical errors, or whatever they claim, always err in Hertz's favor. And they make billions of ill-gained, illegal profit if they don't get caught.

I rented a car in Hertz Portugal to be delivered in Guarulhos airport, San Paulo, Brazil on the 4th of October 2011.** The agent was 1100515818, and I had a full credit voucher. When getting the car, I was requested to provide my credit card number "just as a guarantee," inspite of having a full credit voucher. Then I returned the car on the 9th of October with no problem.

3 days after, I realized that Hertz (Guarulhos, Brazil) did debit my credit card in the amount of 541.13 with a total 551.28, including bank taxes! I'm claiming the immediate reimbursement of this illegal and abusive debt since 2 weeks ago, without success via Hertz Portugal, my Bank, my travel agency, and others.

I was emailed by Hertz asking me to update my arrival information. I logged into my account to do so, but when I did, I noticed that they increased my rental rate by $30.00. There was no change to my rental. In fact, it was for 30 minutes less than I had initially entered. There is no notice that this will happen. This is a very sneaky and deceptive practice. I guess you get to be number one by being dishonest. When I called for assistance, I basically got a "too bad!" This is probably the third time I have had an issue with Hertz. I did not change my arrival time so I avoided the charge.

I made reservations for a rental at the ATL airport and was sent the following details via email:

When I arrived at the Hertz counter in ATL, the rep asked if I wanted the insurance (which stated above, had been part of the package). When I answered in the affirmative, he asked if I also wanted GPS. I said, yes. He handed me a bill in the amount of $970+. I was stunned. I told him to take off the insurance and GPS. The bill dropped to $524.59. Because I had rented from Hertz three times in the last six months, I assumed that this amount included a holding deposit that would be returned when I returned the vehicle.

However, in the end, Hertz charged me the full $524.59 ($167.47 more than the $357.12 estimate). I called the Customer Support line and explained all of this. The rep explained to me that they charged me for insurance. I asked her why I had paid $72 for insurance yet they charged me this total? She said nothing and then put me on hold. The line then went dead.

They make you pick at least one star, but I also vote zero. Do not rent from Hertz Rent-A-Car. I guarantee it will be a horrible experience, from the high-pressured tack-on services tactics to returning the car.

I rented a car from them on February 11, 2011. During the course of normal driving, the wheel cover popped off. No damage was incurred, no flat tire. It wouldn't surprise me if the nasty representative went down and loosened it since I wouldn't sign up for the $50 additional fees. He made it clear he was upset - they must get kickbacks. In this instance, I had to leave the car after renting until I could get a ride back. After grabbing the keys, I passed him heading that way. Not to mention, he gave me the wrong information about the car, so after attempting to find it, I had to ask yet another attendant. He was aware I had to leave it.

When I checked in the car, I was given an amount of $15 for replacement, relieved I was willing to pay it. The check-in attendants told me to file a claim since it was nothing I did. I figured if not, I will pay $15 just to be done with it, although I maintain it was not my issue, and they should assume the risk of faulty wheel covers.

About three to four months later, I get a response to the claim coded "weak material retention" and a bill for $61. My thought was, how is that my problem? I never removed the wheel cover, I did not hit anything. It was a flaw of design, and they should assume the responsibility in renting out flawed designs on cars with wheel covers. How or why would I be expected to get out and double check for weak material on a Rent-A-Car? I argued this through email since Hertz makes it impossible to contact anyone. I was told, "Sorry, you owe $61," not the $15 I was originally told. I appealed again by email to a claims manager. There was no response, and months later, I started getting calls from a collection agency.

If Hertz is willing to lose yet another customer over $61, then I will pay it. But I promise them I will never use Hertz again; I promise to make sure that everyone I know, including posting on Facebook, not to use them or risk the worst experience possible renting from Hertz. The competition blows them away and there are many with much better quality of service. Hertz is a desperate, greedy, worst customer service rental agency there is.

I rented a car for 4 days with Hertz using my Gold Points. With the 4-day rental, the itemized total given to me was $70.00. This was the charge I agreed to underneath the submit icon online. Subsequently, a $650 "hold" was placed on my account, which is the cost of the daily rental plus a $200.00 security fee. Hertz stated that in the terms and conditions they describe this. However, nowhere in the T&Cs is that charge itemized, despite the fact that the institution is well aware of what the charge is at the time of rental.

I rented a car from the 09/19/11 to 10/02/11 at Oxnard Ventura, CA. There was a terrible smell of smoke in the car. I called to change the car, but they just cleaned and washed it, and the smell was still there. I had to drive far and no one could sit in the car, and I had to keep the windows open all the time while driving. I rented from Hertz more often as I have an AAA card.

I had to put 1 star in order to submit this complaint but actually they do not only get "zero" stars, they are (negative) -10 stars.

I rented a car from Hertz for 3 weeks in September while in another state. I showed up at the airport and signed the paperwork. I was given the keys and was told where the vehicle was parked. I asked, "Aren't we going to do an inspection of the vehicle together?". I was simply told "No". I drove the vehicle 3 weeks, filled the gas tank and returned the vehicle to the same location. Upon giving the keys back and telling him where I parked the vehicle, I asked again if someone was going to inspect the vehicle with me. I was told no. I flew home and got a letter in the mail a day later, saying I returned the vehicle damaged. I called 4 different managers and no one would explain to me how this is legal. I told them there was absolutely no damage done to that vehicle while in possession. I treated it like a baby but I was told to call their claims office. What a scam! I got a letter a few days later from their claims office saying I owe $3,300.00 due to hail damage. Hail? I wouldn't care if the bill was $100.

This can't be legal. They will not go over the vehicle's condition with you before or after. This way, you are gone and they will try to extort money from you. Do not use this company.

My daughter rented a car from Hertz to drive to Texas for her husband's grandmother's funeral. On the way back, they had a flat tire on the interstate and bent the rim. Hertz at the Waco airport refused to trade them cars because the one they got it from was not a franchise store. They were told that they could go and get a new tire and rim and Hertz would reimburse them.

On Sunday, in Waco, TX, there is nothing open that would have both. They had to spend a night in Waco, pay for a hotel, lose a day of work each and a day of school for my grandson. They were also told that night that they could turn in their rental car and rent one from that facility. It would only cost $253 plus $200 deposit because it was one way back to Arkansas.

As of Sunday night late, they were told that their rate of $49 would be honored but they would still have to have a $200 deposit. Upon arrival on Monday morning at the Hertz in the Airport, their kids were told that their credit score was not high enough to rent a car from them.

When I returned the rental car, I was told to exit with my car through another exit. My car did not fit and it blew out the tires. The manager told me that the girl was new and was not aware that I could not exit where she told me to exit. They refused to help me with another rental because my car was unable to be driven. Because of what happened, I have got flat tires, damaged rims, and no transportation for work.

I rented a vehicle from Hertz of Canada, and I had an accident. Doing the right thing, I took full responsibility. I provided Hertz my credit card number and other details on their credit card authorization form (sent by fax only). I gave them the exact date to charge my credit card, as the large amount needed to be cleared first.

The claims supervisor in Oklahoma City waited for eight days past my exact date to process the transaction. They tried to process in US funds, when all the damages were in CDN funds. My credit card company blocked the charges (thank goodness), as they were now over my limit, but the story is not over. A few minutes after the last failed attempt, an online purchase for over $4000 was attempted (again blocked). No one other than a Hertz employee via that fax had my information about that card. Hertz has no fraud department to deal with this. They suggested I contact the Oklahoma City police. I'm 2000 miles away in another country.

I recently rented a car at the Ft Lauderdale airport for 10 days. I was charged for one week at the weekly rate and 3 days at the daily rate. The problem is that the weekly rate they charged me was 10 times the daily rate. I told them they made a mistake but they refused to change the amount charged to my credit card.

My husband is a gold member with Hertz and recently three members of my family was due to come to Miami for ten days. I prebooked a midsized car for them and was given a rate of $438.87 with GPS and tax included for the ten days. I also called two days before their arrival to reconfirm the booking was told everything was in order. When my family arrived in Miami and came to Hertz office to pay and collect the car, the price went up. They were told they had to pay over a thousand dollars. This was very disappointing and will be seeking legal recourse for the inconvenience it has caused.

Before returning my rental vehicle I refueled at the nearest gas station to ensure it had a full fuel tank. On 8/29/11, the serviceman verified the tank to be full upon return to Hertz Rent A Car at 24890 E 78th Ave., Denver CO, 80249.

I was checking my credit card account on 9/17/11 and I found an unauthorized charge from Hertz for the amount of $95.69 charged on 9/13/11. On 9/19/11, I received a letter from Hertz stating when the car was serviced 10.3 gallons of fuel were needed to fill up the tank. I am shocked Hertz would do such a thing to its customers. I now see the company more clearly. It is a company willing to take advantage of its customers for its own logistical problems. It is a company ready to commit fraud at the expense of its customers.

We rented a car from Hertz in LAX. On September 6, 2011 as we were driving to return the car, I placed our passports on the passenger side visor to hold. I made a mental note not to forget it but when we got there I had already forgotten. I just remembered when I was home. It was 5pm when two of us got on the phones trying to get somebody live but it was impossible. We called corporate and all they made us do is fill out a lost and found report. Two days later, the manager called back and told us there was nothing there. I'm sorry but those passports do not have legs to just walk away. I called the US Department of State and they agreed to report them as stolen from that location. It was so sad how the manager didn't show any type of concern at all.

I rented from Hertz through Hotwire and the price came up to $39.57, and I had to pick it up at Tulsa airport and drop it off at Fort Smith airport. When I went to drop it off, the lady at the airport said that I had to drop it off at Tulsa airport but it wasn't going to have any extra charges and that she was going to take care of it.

Today, I received my bill and it came up to $366.45. I have already called 7 numbers and they keep giving me different phone numbers to call and nobody does anything. Then on my last call, I talked to Shanice at Hertz, and she said that I shouldn't take the lady's word for it (the one from the airport). Whose word should I take if not from a person that works at Hertz? We are talking about business here. Anyway, I asked to talk to the supervisor and he was not available at that time. They said that he will give me a call but they don't know when? What is this? A joke? Is that how you treat your customers? Can anybody help me?

When we arrived from LAX to ORD on 06 July 2011, they had no car for us, in spite of our reservation from April (confirmation #: ** / 13 days / 13 Jul - 25 Jul / $337.71). They did not give us any compensation, nor helped us in getting another car.

I returned a rented car to the airport and was charged $23.23 for gasoline. I had just filled it to the nozzle at the Airport Chevron and the tank was full. When I called to complain, they removed the charge without hesitation. It seems a bit suspicious. We were required to stay an extra day for business and were charged the same amount for one day as for the preceding four.

On the other hand, when we arrived at the airport for our return flight, a very nice employee noticed that one of our group was on crutches and said, "Stay in the car, I will deliver you to the airline counter." It was too bad that this person works for Hertz. Business tactics are a bit sleazy at best, if not down right thoughtless and, as I said, suspicious. Short-term, bean-counter thinking and another possibly loyal customer who flies as a part of his business will choose another car rental agency. I bet that I will never hear a word from Hertz.

I got a rental car on agreement number **, dated 05/26/2010. The representative asked for my debit card for deducting security money amounting to $520. He pledged that it will be returned once I return the car and pay my rental bill. After using the rental car for 3 days, I returned it. I paid $328.82 cash to the representative at the counter for my rent fare charges. Once I asked him to return my security money, he took my debit card. After some time, he returned it. He told me that my money will be returned to my bank account in 24 hours. One and a half years have passed. Not a penny has been returned to me.

When I returned the car at the front desk, the lady took the key and said that I am all set and good to go. I then went out of the door and then came back to ask her if she don't need to check the car and the gas and she said again, no and that I am all set and good to go. So I just left because I know there was no damage to the car and I checked the gas and made sure it's at 3/4. But when I received the bill, they charged me $45.99 for the gas.

I called back and was told that the gas was at below half but when I returned, I read the gas was at 3/4 position.

Additionally, I only drove 242 miles on that three days rental. I filled the tank with eight gallons of gas on the second day and I did not drive on the third day because I stayed in the hotel the whole day when there was Typhoon Irene. I have the record of the gas filling; it was $3.66/gallon. I spent $29.32 for that eight gallons of gas at the Sunoco 0012459406 station at 493 Salem Street, Wakefield, MA.

The worse thing was when I called back to dispute with the location. She was very rude and unfriendly.

I then called Hertz customer service and the lady at the customer service is nice and friendly. Although she offered to refund the charges for gas, but the agency had hurt me a lot.

We called Hertz on the phone and made reservation for one way from Niagara Falls to my home in New Jersey. Because trains were cancelled due to approaching hurricane, we were hard pressed to reach home as soon as possible with alternate arrangements. Despite having Hertz rental at Middletown, New Jersey that is a mile away from home, Hertz refused to give that address as return location; instead, they wanted me to return the car at the Newark Airport which is 40 miles away. Even after repeated requests on the phone and personal requests from their office, they refused to give me a car to return to Hertz near my home.

I had to stop over at Newark Airport that night during the storm because I was afraid that I will be penalized if I did not return the car next day (the hurricane was going to hit the next day). So, I planned to take a taxi going home that night but the cab driver refused after hearing about the travel ban. I went back to Hertz but I had to rent another car to drive home costing me another $200 for a one way trip. Still, they did not tell me about the Middletown location; they really wanted me to return the car at Newark Airport in the stormy weather. I had to plead with the manager at Middletown to take the car back because there were no running trains for my ride back home from Newark.

This car rental company is not weighing in options to help customer. They are only helping themselves in taking advantage of the situation. So, next time, no Hertz. I will propagate this message all over the Internet, even abroad.

First, let me start by saying that my husband, Bentley ** and the company he's with often use rental vehicles. And believe me, in the rental business and in any business, it is very important to us. Plus, it is much nicer and easier to do business with a company that cares about their customers than those that care only about the sale.

Now, my father-in-law Richard **, a retired service man and a part-time greeter for Walmart, (on a fixed income) rented a vehicle after a hit and run accident. Understandably, he was shook-up and unsure of how to handle the hit and run. After talking to his insurance company (State Farm), he was assured that his rental and the fixing of his car would be taken care of.

He went to the Hertz office on I-10 in Katy, TX and Tori ** (the store manager) took care of him. He had all his insurance information and gave it to her. However, Ms. Tori ** felt that he needed more insurance so she sold him more. After being assured by State Farm earlier that day that they would pay for everything, he signed the paper, not thinking that $436.79 would be debited from his account. Had he known, he would not have signed the paper because he is on a fixed income.

When I called Ms. ** about this matter, she said that they ask everyone to purchase insurance, and he understood what was happening. It is interesting how someone who is handing over insurance papers and obviously shook-up would knowingly buy insurance that he could not pay for. And more importantly, buy something he obviously already had and she knew it. What is this world coming to when we take advantage of our seniors, in this way, just for the sake of a needless sale?

When I dropped off my Hertz rental car at Salt Lake City Airport, I left my iPad in the front passenger seat floor. It took me ten minutes to realize that I forgot it and when I immediately came back to Hertz car rental, they told me that they did not see any iPad in my rental car.

I am so disappointed in Hertz for lying to me and stealing my iPad because I know I left the iPad on the floor of the car after using it to get directions to the airport. There were three men who drove and cleaned the car but neither of them confessed to taking my iPad. Somebody is lying.

It's so pathetic and I'm so disappointed in them for their lack of integrity. Hertz was not very sympathetic with my issue. Don't ever leave anything at the Salt Lake City Airport Hertz rental car!

Hertz Rental Car-Reserved full size last July Impala or similar was advertised. When picking up, was brought to Malibu, considered by GM as intermediate, not full. I sent a complaint to customer (no) service. Nice form letter, no satisfactory explanation except their opinion that Malibu is full size. Bait and switch still lives.

My wife made a prepaid reservation for the week of 8/14/2011 through 8/20/2011. She called Hertz on 8/13 to see if we could pick up the car on 8/15 and was told that it would be no problem.

When we arrived at SFO to pick up the car, there was no reservation and they will not give us a refund.

This complaint is about Hertz customer service.

I have a simple question and would like to speak to a Hertz representative.

Complaint 1:

They have contact phone numbers on their webpage, but they "hide" them because they don't want you to call them if you have a problem or question.

Complaint 2:

I spent 45 minutes listening to a labyrinth of recordings; none were of help. I went back to the website, back to the hidden customer support window, and clicked on "Live Help." I did get immediate response in Chat Format.

The first thing the chat representative greeted me with was "if you have a billing question or need to contact customer service, please call 1-800-654-4173. How can I help you navigate hertz.com?" This is the pseudo 800 number I dialed in the first place. I explained to the online chat representative that I can't reach anyone who can help me. At the same time, I'm calling the 800 number, and randomly pushing option numbers in the hope that I miraculously reach a representative who will speak with me.

Somehow I got a recording that tells me to leave my name and phone number, and a representative will return my call ASAP--finally.

She advised me to listen through all the recordings, and "hold" until someone answers at which time I should ask to speak to the manager.

I hung up and called the "location" phone number. I followed the newest instructions exactly, so I could finally talk to the manager. Instead, I got a recording that asked me to leave my name and phone number so that someone could call me back in 10 to 17 minutes. I went back to my online Hertz chat friend and blasted the poor girl, who by now is the only friend I have at Hertz. She apologized for my inconvenience.

I asked for a Hertz name to file a complaint, and before we "hung up", she gave me Mark Frissora, who she said is the CEO. It's been an hour since I disconnected with the "live assistance" representative, and still I have not received a call from Hertz.

By the way, booking the Hertz rental car online was easy. Paying the fees for the privilege of having the Hertz #1 Club Gold was easy too.

I cannot even rate Hertz for it's in the negative.

I will never ever work with Hertz again!

They would not accept my business credit card, and they took my personal card. I told them I was on business, and my personal credit card was not funds available. They put a hold (on my card) when she told me (the Hertz staff), she wouldn't and cause an overdraft.

Now ten days later, I'm still told a different story of how or what they are going to do. Still nothing has been done yet! I'm told lies after lies each time I talk to a customer care representative.

I think I need to go to my attorney!

Was made to wait while waiting for insurance clearance for 20 minutes, supervisor refused to take a 3 day authorization from my local insurance agent. I was advised that they can do this, but still refeused. I then went 1 Block down the road and rented a vehicle without a wait with enterprise.

I made a car rental reservation on 06/23/2011 with a coupon of $10.00/day applied for a total cost of $84.61. At the time of pick up on 07/02/2011 at the Milwaukee General Michell International Airport, I was told that the coupon was expired and cannot be used. I have to either pay the non-discounted price (an extra $40+) or have no rental car. I refused to pay the extra $40.00 and walked away. I am stuck at the airport with no car, and helpless. All other car rental companies may have been booked or are even much more expensive than the non-discounted price from Hertz, by now. Unsatisfied and with no other options, I returned and demanded to speak to a manager.

Fortunately, I printed the e-mail confirmation which has no statement anywhere indicating that the coupon was expired. My argument was that I made the reservation before the coupon had expired and that Hertz failed to notify me, on the day the coupon expired (the end of June), that my rate will increase as the coupon has expired and cannot be used on the day of pick-up (7/02/11). The argument went on for 30 more minutes and the manager finally admitted that it was due to a computer issue, and that a note was posted for them not to honor the coupon. She mentioned that several customers that same morning had the same issue and they ended up paying the non-discounted price.

This is a scam systematically set up by Hertz -- a false advertisement. You're tricked with a lower price, to lock your choice with them. Once your choice is locked or your hands are tied, they increase the price and you can't do much about it. Had I not had that e-mail printed, I would have been forced to pay the non-discounted price like many others, as admitted by the manager who talked to me. So, I won the argument because I can produce the appropriate supporting documents. The contract was signed with a total cost of $88.53 for the rental. I was offered to buy gas from Hertz and declined but I filled it to a full tank as instructed upon return of the rental car. However, I was charged $78.50 for fuel service. I am still in dispute with Hertz on this. This is, overall, a very bad experience. I travel quite a bit and rent a lot from other companies. Hertz is one to stay away from, at all cost.

Hertz

If you want to be left stranded then use this company!

Had to fly to Missouri for my dad's funeral reserved a car for Kansas City Airport. We had a two hour flight delay in Phoenix, so we called the 800 number to find out if our car would still be available when we got to Kansas Airport.

Customer service assured us that since we already confirmed the rental that there would be somebody meeting us at the Hertz counter at Kansas City Airport when we got in and not to worry.

When we got to the airport no one was there, so i called on their courtesy phone. Customer service told me that the people who work there would not be in until 5 a.m. and that i would have to wait until then to get the car.

I explained that I had already called and was assured by customer service that there would be no problem getting the car when our flight arrived and that i still had a 3 hour drive to get to my father's funeral and that I couldn't wait until 5 to get a car.

Customer service told me that I had been lied to and I could still get my car but not until 5 a.m. and that there was nothing they could do for me could do until then. I told them I already had a hotel room booked 3 hours away and couldn't afford to pay for one there also and wait until 5 a.m. to get the car. She told me there was nothing I could do but wait.

I hung up the phone and walked over to Avis, where they got me a car right away and gave me a discount on the rental too.

Hertz has lost this customer.

I have received a charge of $12.5 in my credit card, dated July 6th, for a service I never used. In fact, I rented a car from Hertz starting June19th and that ended on June 29th. I never opened the box behind the mirror; and I paid all tolls with cash. This is a mistake of your system. I cannot say which dates the bill shows the service has been used, but I returned the car on the 29th of June.

I left a new iPad 2 in the glove compartment of a rental vehicle. I contacted the rental company within two hours of returning the vehicle. I have filed a police report concerning the theft, and have receipts to prove the purchase of the iPad less than two weeks prior to the incident. Hertz states that they have no liability for items left in their vehicles. It is my contention that a Hertz employee stole the iPad; and Hertz will not do anything to have the iPad returned or replaced.

Scott at the Aurora branch of Hertz forgot to pick our car up from the agreed location at the end of our rental. We had threatening letters back in the UK from Hertz. They apologized and advised that the car had now been collected, and we wouldn't be charged. We were relieved after much stress, worry, and inconvenience. Guess what? They have stolen $1500 from our credit card; and no one wants to take responsibility.

They charged me with fuel charge which when I got the car, it was on empty to begin with. I have papers to prove it and they caused an overdraft in my checking account. They took more than the allotted amount and it has been very hard to get any response on my situation. It caused financial problems.

I made a reservation through AAA with Hertz. I had a very hard time to make the reservation, once done I called several times during the day to confirm and make sure I had everything I needed for the rental process, asked about any special process or anything that could catch me off guard. I have them pick me up and once I get there at 5:45pm, they process my request and then deny it because of my credit. I understand that a policy but why not notify me the first 3 times I spoke to them.

That left me with no car and it was too late to get it else where. I was stranded without a car with 4 children and a job I needed to attend to. All could have been avoided if they were honest from the beginning. Very upsetting, very frustrating. If told in a timely matter I would have gone with a different company whom I had rented from before.

I rented a car from Hertz. When we picked up the car the back of the car was filthy, but I did not notice this until I was loading the car to leave, but it seemed strange that they would let the car go out of the garage like that, that filthy. It looked like someone was carrying plants in the car, or rusty pipes. The Hertz rental place was about 60 large strides from where I live. While we were on the road we noticed a light on the dash. We consulted the manual and at first wrongly diagnosed the problem, later we discovered that the light meant that one of the tires were low.

I must inform "all" that the car we rented to go to a wedding in was a Prius, and this was the first time I had driven in an electric/gas car. So, when I got the car home, did I check the tires, no, unfortunately I did not, I figured "they" did. Bad idea. But I did look under the hood and checked out the engine and the battery, etc., very interesting. To make a long story short, the tire was low, it had a slow leak, but it had a slow leak when they rented it to us. I drove from NY to Michigan and back in a weekend making a stop in Philly, I filled up the tire in Philly and when I woke up the next day, about 3 hours after I parked the car, I noticed the tire was completely flat.

When I went to the manager of Hertz, a guy named Frank, (around the corner from my apartment) he told me, and I quote, "my story did not add up and there was no way that the car would have went the garage with a slow leak." I told "Frank" that we had diagnosed the car wrong, and thought the light on the dashboard meant something else, having discovered the tire almost flat in Philly, filled it up in Philly, drove 108 miles to NYC, and in the early a.m., the tire was flat. Frank pretty much said I was a liar, and accused me of lying about the tire being "low".

I told him that the information was really for him, if he wished to disregard my "tale" that was up to him, but I was telling him the truth and he denied that any car could leave "his" lot with a slow leak. WRONG! I didn't notice the tire was low, because I was really fascinated with the idea and workings of an electric car, in fact, I turned the car on and off several times and had no idea the car was running. I asked Frank about the fact that the back trunk area was filthy and he said again that I was lying. Yes, I was furious with Frank, at this point, and told him I was happy to drive the car around the corner on the rim and he could check the car out himself for any use of inflatable tire "gue", which I had suspected must have been used to slow the leak. At this point he said I must have run over a nail, and I told him, "That somebody ran over something, but it wasn't me.

According to the Prius' computer, I left the lot on a low tire. The things are these fellow consumers, and this is what angers me most. In that car were my wife, myself, my daughter and my son. My children are in the prime of their life, 17 and 21, and I have had some good years, at 49. Hertz rented me a car with slow leak, knowing that there was a slow leak, or neglecting to discover it. I ask you honestly, aren't it the least they can do, is to send a car out of a garage that has four working tires? Isn't this the very least one could ask of a rent a car company? Isn't this the one thing anyone might take for granted? In closing, I drove almost 1400 miles that weekend, I drove through 4 separate torrential downpours, if you wish to check the time with the amount of precipitation, the time would have been between 12 and 2 in the morning on 80 West, outside of Debois PA on the date of 6/16, coming home through Ohio and PA I drove through more rain on 76, through PA, if you have ever been on this road 76, you are aware of its twists and turns.

I guess for Hertz four good tires is really too much to ask for, as for the Prius, it performed beautifully, almost 50 mpg! As for Frank, Frank has missed a golden opportunity to understand the actual truth about his operation. After screaming at Frank, I realized how lucky I had been, and that my family and I are blessed that we did not blow out a tire on 76 or 80 in the rain or during the favorable weather. I ask you honestly, is it too much to ask to expect that a rental car company such as Hertz puts four good tires on a car or at least checks all the working tires?

I was critically injured in a Hertz rental the day I rented it, and it was completely totaled. I was in the hospital for 2 weeks. I had the optional insurance and they billed me $3,873.00 after the (so-called) insurance paid. They told me I had to pay for 17 days rental at $69.99 because they couldn't get the car from impound until then, a damage waiver of $475.83, fuel and service for $107.88, concession fee recovery $164.15, energy surcharge $1.05, demand letter mailing fee, towing $1,585.00, and tax $267.02. I was told I had to pay all this after having the optional insurance they offered!

I had an accident and the insurance company rented me a car for a week. I picked it up yesterday. I was asked for my driver's license and debit card. I was told that the insurance covered all monies and cost and I signed for no money! I was told by Matthew that no charges were made to my account. I imagine my surprise to discover that while telling me that there had been $375 taken out of my checking account by them! I called this morning. I was told by another worker that this same guy has done this BEFORE and it never got fixed! Well, this one gets fixed!

It was a debit card and it should show as soon as it is recredited to my account and it still has not occurred. I called back this afternoon and was told it had been voided. I asked for the transaction number and was told by Matthew that they don't use those! All banking actions have one! I called my bank. There has been nothing come through from Hertz, nothing even pending. I called back and surprise, they hung up! I called again and the phone had been transferred to another branch. They claim to not know a thing about it. I called my insurance company and they are upset because there was no need for hertz to ask for my debit card at all!

I rented a small car for me to pick up in the airport. It stated online that they were going to check my credit, but I was going to be able to pay with a debit card. I called them and asked them if this could be possible. They said it was no problem. When I arrived at the airport, they noticed I had no credit at all. They denied me, making me sit in the airport from 3 pm to 11 pm that day. Every other car rental place was booked. It's very disappointing.

When I arrived back to Florida from my husband's army graduation in South Carolina,I noticed they had charged my account for a car I never rented. Not only that. I called them for a refund and they wanted to charge me $25 for not picking the car up. Days went by. When I logged in again into my bank account, they had charged me $50.00. I called the Hertz corporate office. They claimed that they were going to deposit my money back. It's been more than 1 week and I got nothing yet. It's amazing how unprofessional this company is. Well, it's too bad for them. I rented from Enterprise and paid almost 300 dollars for 2-day service. It's your loss Hertz.

I hired a car and all the payments came in and out of my account as planned but the next month they deposited funds in my account without my knowledge and I spent the funds in my account unaware. It was not my money and then a couple of days later they took the money back and left me in $207 debt. I did not sign any type of authorization on any of those transactions and feel very open and violated that they can access my account whenever they want and I am left in debt that I did not acknowledge. This has been a real strain on my finances this week.

I rented a car from Hertz. I was told at the time I returned the car that the amount I owed was $511 and I was told that to buy gas at Hertz would be cheaper at $2.90 when I returned the car. They charged me $9.29 a gal. Then, they billed my checking account $634.86, a difference of $123 and by not telling me, the bank charged an additional $37 for overdraft fees. Also, this overdraft that they caused cost me a small loan I was to get from the bank to help cover the cost of a service dog to assist me to continue to live an independent life.

If Hertz had told me the total bill was $634, I would have made sure those funds were available and would have avoided the overdraft. Even though Hertz told me they would reimburse me $107, it still does not cover the lost from the overdraft or the service dog I would have had within four weeks.

I was charged for extra insurance I clearly did not want. I insisted several times that I did not want extra insurance of any kind, spent about 15 minutes telling "Jesus I did not want any insurance on the rental, not even liability." When he mentioned paying about $26 for them filling the car up with gas upon return, I agreed to that. He pointed to several places for me to initial, saying this is saying you are waiving all insurance, but you do want to pay for the gas so you don't have to have it full when you return it. Well, I should have read more carefully, because when I returned the car 4 days later I learned I had been charged over $100 for liability insurance. Of course Jesus was not there.

And my initials were next to "liability insurance" but what I thought I was saying yes to was the gasoline. Jesus had cleverly covered up the words with his fingers and I was just stupidly taking his word for it. Also, our rental car was held up for about 30 minutes to allow these shady sales people who were inside the Hertz office to try to sell us on visiting their resort 30 miles away. They were very insistent, and even followed us outside when we left to wait for the car. I've never waited on a car so long!

On pick up, I went through the procedure of checking over the car for damage. There was none that I could see. The company had pointed out small scratches on both front doors, but they were hardly noticeable. All in all, it was a tidy car (Nissan Colt) and a smooth pick up.

I drove up to Hull and back (around 460 miles) to visit family. The trip was uneventful. The drop off at Stansted Airport was equally smooth. I parked up, handed over the keys to the man, and caught my flight.

I have now received my bill. What should have been GBP 62 came to over GBP 550. The company claims the car was damaged. At this point in time, I have no details of what kind of damage it was except that I know I returned the car in exactly the same condition as when I picked it up! Where do I stand? I handed over the car to a Hertz representative in good faith. At no point did he want to check the car. He just wanted the keys. Should I have insisted on him giving it a clean bill of health?

I now have a period of my-word-against-theirs argumentation ahead. At the moment, my card is charged the standard collision waiver fee.

This is a detailed letter about my experience with Hertz: I am taking the time to write this letter because I feel as though it is important to inform you of the horrendous treatment I have received on behalf of Hertz. On Thursday, April 14, 2011 I rented a vehicle from your Riverhead New York location. At first I was extremely disappointed in the fact that I requested from your company a Nissan Sentra or Toyota Corolla, yet I was given a Nissan Versa, a hatchback no less. In no way, shape or form is a hatchback similar to a Sentra or Corolla. However, I accepted the vehicle because I had no other options and the only response I received from your representative at Hertz Riverhead was a shrug and "This is what I have". I was then informed that there would be unbeknownst to me a $140 additional charge on my account on top of the $110 for the vehicle rental, something that you should inform potential renters prior to their picking up their vehicles. Nonetheless, unhappy and without another option I rented the Versa from your Riverhead location. In the fifteen minutes that I had your vehicle I began to hear noise coming from the vehicle when I would step on the break. Once I stopped the vehicle in a parking lot, no less than five miles from your Riverhead location, I got out and checked the Versa.

Upon my inspection I found a large piece of metal, what looked to me like an undercarriage panel daggling from under the Versa. The large piece of metal was daggling in front of the driver's side tire because it was affixed with duct tape. The screws on the piece of metal were stripped and the only thing keeping this piece of metal in place was duct tape. This is completely unacceptable. Not only did your company put my safety at risk but also the potential safety of other drivers on the road. This duct taped large piece of metal could have come off of this vehicle at any time and could have risked my safety, the safety of my passenger or another motorist on the road. I immediately contacted Hertz, I was unable to contact the Riverhead location because the location was closed. I was first told that a replacement car would be driven to my location and the unsafe Versa would be taken away.

This then turned to "we will pick up the unsafe vehicle and tow it away and you can pick up a replacement vehicle from the Islip MacArthur Airport location". I am unsure how Hertz thought I would be able to travel from Riverhead to Islip without a vehicle. Again not a concern of Hertz, the tow truck driver said he was told to pick up the car because in his own words "I did not want to drive it", which was not the case, the vehicle was unsafe therefore no one should drive it at any time. However the tow truck driver from AAA was able and kind enough to drop me off at the Hotel Indigo, the site of your Riverhead Hertz location where I was able to obtain a ride to Islip to get a replacement vehicle for the unsafe Versa Riverhead felt was acceptable to rent to me regardless of my personal safety.

I arrive at Islip, it is now 10pm, five hours after I rented the vehicle from your Riverhead location because of the phone calls to Hertz, the towing of the vehicle, the procuring a ride to Islip and the transfer of my luggage and travel time to Islip Hertz. I arrive at your Islip Hertz location and inform them that I am there to pick up my replacement vehicle. The representative at this location is completely unaware of my situation and tells me that she has no vehicles and that even if I wanted a vehicle from this location the only vehicles this location has are dirty. So to replace the unsafe vehicle that your Riverhead location rented to me your Islip location wants to rent me a dirty vehicle. The representative in response to my question about the so called dirty vehicles then recants and tells me, "Well they are not dirty but they haven't been cleaned because they have just been returned".

So again I am to assume that this is yet another vehicle that has not been checked for its safety because it has just been returned and in the exact words of your representative "dirty". I tell the representative I would like to look at the vehicle, your representative then informs me that she will check what she has and of course the only vehicle she has available to me is a Nissan Versa, the same model that I did not want in Riverhead. I check the vehicle and it seems decent, I am not satisfied that this is the vehicle that I have to rent and that it is not clean. The representative and I walk back inside where she informs me that she needs my confirmation number that Hertz gave me for the rental return and exchange. I inform her at no time was I given a number and after several inquiries with the phone representative into needing anything for my exchange I was told no I do not need but to go to Islip and make the exchange. This is of course not the case and that I need the number. I don't have the number so your representative has to call and receive the number so that I can make the exchange. I am finally able to rent new Versa from the Hertz in Islip at around 11pm.

I was to leave for my trip at 6pm. This pushes my travel back five hours. Once in the car I attempt to register my own EZ Pass to this vehicle as I have with other rental vehicles only to find that this car is already registered to another EZ Pass. I could not resolve this issue with EZ Pass because they closed at 7pm. I call Hertz and the representative that I spoke with said that he didn't know what I was talking about and that I needed to contact EZ Pass which is not the case. What needed to happen is for the last renter of the vehicle to remove the vehicle from their EZ Pass account. Hertz said they could not help me. I am completely frustrated at this point, behind in my travel five hours and decide that I will handle this with EZ Pass in the morning because again, Hertz is incapable and their representatives are incompetent. Therefore I need to make an additional stop before I leave for my trip to visit an ATM to get cash and then make change from that cash so that I can pay the tolls that I would have preferred and expected to use my EZ Pass for.

In the morning I contact EZ Pass and inform them of my dilemma they in turn tell me exactly what I already knew that the Hertz vehicle needed to be removed from the other renter's account. I again make a call to Hertz and this time I am told they haven't a clue what I am talking about and that in your representatives own words "Should just pay the tolls with cash because I don't know how to help you". This is customer service? I then contact EZ Pass and inform them of the situation and they tell me they will make a note on my account and that I can use my EZ Pass so that if and when I receive a violation (one that you incur for using an EZ Pass to an unregistered vehicle) I can contact them and have it resolved. Your representatives should take lessons from the customer service representatives at EZ Pass because each of the Hertz representatives I have spoken to were neither effective nor efficient.

On Monday April 18, 2011 I arrive at your Riverhead location to return the vehicle I have rented. I am met on my way in by the same representative I rented the first vehicle from. He asks if I am returning, I tell him yes but that I want to speak to the manager. He tells me he is the manager. I tell him all of the above mentioned information and that I am deeply troubled by the lack of concern for the renters of Hertz vehicles and that the vehicles don't seem to be inspected properly. He informs me that the vehicles are only checked for fluids upon return and that otherwise they are serviced every 15,000 miles. Therefore these vehicles could have incurred numerous safety or mechanical issues in this time, yet your company only sees fit to check them every 15,000 miles. This is completely unacceptable. I advise him that I would like for something to be done about this situation, that I would like to send a complaint in regards to this situation.

I am told that he will leave my account open and that they will review my complaint and adjust my bill. Granted I do feel that I should have my bill adjusted, that was not my intent, my intent was that I wanted my valid concern and complaint to be heard and fed to the appropriate channel, whether the district manager or higher. This was brushed aside and the only response from your representative, the supposed manager was that he would take my number and that I would receive a call in regards to this matter. In addition I was also informed that my account with Hertz would stay open and that I would not be billed until I received my phone call and my bill was adjusted. I agreed to this because I felt that possibly this would turn out well and that my concerns would be heard and that I would receive from Hertz a valid apology and an adjusted bill. I wait the rest of the day and into the next before I call the Riverhead location again around 3pm on Tuesday. I speak again with the same representative and he then informs me that they have reviewed my concerns and that the tow truck driver (or mechanic, I am still unclear as to who) has informed them that my original vehicle was fine to drive and there was no safety concern. I am appalled and outraged at this information.

That vehicle was not safe, it is not safe for a large piece of metal only secured by duct tape to be daggling and hitting the front left tire. I advise him that I am not happy and ask when they had planned to contact me on this matter. He informs me that I was going to be called later that day, which I do not believe to be the case. I ask him what is going to be done in regards to this matter because this vehicle was unsafe and that it was unacceptable for Hertz to rent this vehicle to me. And in regards to the tow truck driver or mechanic telling them this vehicle was safe, what did they suppose I was to do with the vehicle buy some more duct tape and drive this vehicle that way? It is reprehensible that Hertz would even for a second consider this vehicle to be appropriate and safe for rental. His response is that he can have the manager call me back. I am shocked at this moment because yesterday he was the manager and today I am informed that he is the assistant and the actual manager can call me back. I inform him that it is now 4pm and that I want a call back from his manager the minute she walks in the door and that I deserve that call. There is no call. From this point I feel that I can no longer deal with your Riverhead location as they seem not interested in helping me and unconcerned with my safety, my satisfaction with the company, nor my bill that I feel is unjust for the atrocious treatment I have received on behalf of your company.

At this point I contact Hertz customer service. I inform the representative over the phone of the entire above mentioned information. She profusely apologizes, which I must say was relieving to hear because at this point no one from Hertz displayed any concern. She advised me that she will put in my complaint and that I will only be billed for half of my previous bill, around $55. I tell her that I appreciate the outcome of my phone call today because she is the first person at Hertz to handle my concerns appropriately. I also ask that she put in a complaint about the Riverhead location and how the matter was handled at that level. After the phone call I was still upset at the experience with Hertz yet I was pleased with the outcome after my phone call. I should have known better. Keep in mind that it is now Thursday April 21, 2011 and I have yet to receive a phone call from the manager of the Riverhead location.

I did however get a response from Hertz billing, they billed my account $110.76. This was not what I was to be billed via your customer service representative. I did not authorize for $110.76 to be debited from my account due to my dispute with Hertz therefore I was completely livid that Hertz posted this to my account. I now have to call Hertz billing to resolve this issue. I give the representative my information and advise her that in no way was Hertz authorized to bill me $110.76, she said that she can at this point only put in an adjustment (which working at a bank I know can take over 48 hours). I am extremely upset at this point because I was never to be billed this and that I was told from Riverhead and also from the phone representative that my account would be left open and when I was to be billed it would be for the adjusted amount.

Your Hertz billing representative said that is not what happened and that they are not to do that and she doesn't know why they would even tell me that. When I went to ask more questions about my situation and billing, she cut me off and informed me "this is the billing department, not the complaint department and that I can go online if I have a complaint". I could not believe that I again was treated so poorly by Hertz. She advised me that she put the adjustment in, I asked again if I could speak to an actual person, a district manager, and she again told me to go online. This is completely ridiculous. Once off the phone with your rude representative I attempt to locate what she says is a survey and that I would be able to send my compliant directly to a district manager. There is nothing on the Hertz website that has this option.

My reasons for this letter are many. Mainly I am writing this letter because I was so riled by the lack of concern for my safety by Hertz. It is that compiled with everything that I have incurred from Hertz over the past week that drove me to write this all out and send it to you. I have never been treated so poorly by a company and never had a company have so little concern when it comes to the overall satisfaction of its customers. I am sending this letter to you, as well as each person on my email contact list, I will post it also to be read on Facebook, as well as sending a copy to the Better Business Bureau. I feel as though I have no other options because Hertz has pushed me to this point and I do not want anyone else to find themselves in the same situation as me or worse. You have a terrible company, terrible customer service, and terrible safety guidelines and I will be sure that every one that I can reach becomes aware of this. I hope that this letter is read and that because of this letter changes in this company are made. Regardless, I will never use Hertz again nor will I let anyone I care about or anyone I hear considering using Hertz rent from you.

I rented a Hertz car online for my supervisor to use, had a confirmation number and an approximate charge of $111.75. When I was comparing his company credit card statement with his receipt from Hertz, I was astounded to see he was charged $230.43. He admits he was tired when he rented the car and thought he needed LDW (loss damage waiver) insurance, ripped off an additional $56.00. They did not have the category of car I had reserved, a full size Chevy Impala so instead he received a Chevy Traverse. I called the Customer Service line at the number above (800-654-4173) and complained for excessive charges for refueling and LDW insurance, but they did not care especially when I told the agent we would not be using their company in the future. Now after reading all of these complaints I will use a lot more caution in the future when making a reservation online by preparing the actual person renting the car with the needed info to keep the greedy rental agents from more than doubling the cost by "suggesting" the need for all these additional outrageous charges. I at least feel better about complaining even if it was to no avail!

I am demanding and disputing any and all charges to Hertz Rental Car as the defendant driver is responsible for my rental cover for the period of the time my car was at Clarks Auto Body. Hertz Rental Car is still claiming that First Premier Card has never sent the $738.41 or the $524.57 to Hertz Rental Car for the payment of the rental car. See February and January 2011 statements from Hertz.

My name is Karen ***. I was involved in two separate accidents. I went to Hertz Rental Car in Tustin Auto Square and gave the gentleman my credit card. My credit card was authorized for $50.00 because my auto insurance was a direct bill as I was rear ended by an uninsured driver.

I was involved in a subsequent automobile accident. Unitrin Insurance arranged for direct bill to Hertz Rental Car. I picked up a rental from Clarks Auto Body Repair. When the Hertz representative asked me for a credit card I declined because they overcharged my credit card the rental before and I told him that it was a direct bill and that it was unnecessary. I never gave Mission Viejo Hertz Rental Car my credit card nor am I authorizing the use of my First Premier Card for payment to Hertz Rental Car, Mission Viejo. I returned the rental car and a week later my credit card was charged in the amount of $524.57 and $738.41. I was told by First Premier to send a dispute in along with a note and they would have the charges removed. I have now sent in over 28 facsimile to your company, sent in 11 disputes using the back of my credit card statement and at this time I am furious.

I have sent in 11 disputes concerning the two Hertz Rental Car charges. I have made over 60 telephone calls to your company. I have 4 correspondences from Hertz Rental Car that clearly indicate that they are owed $738.41 and $250.00. I am not sure how you can put me into collections when you have never forwarded the money to Hertz Rental Car. I am enclosing a copy of the Collection Letter from Hertz Rental Car indicating that I owe them $738.41, your letter to me dated February 22, 2011, copies of my two recent payments and my payment history wherein I have paid my account in full on time each and every month and my 22 most recent facsimiles.

I do not understand why you still have the charge in the amount of $738.41 on my now closed account. I am hereby demanding copies of all payments made by First Premier Card to Hertz Rental Car, any and all transactions between First Premier Card and Hertz Rental Car, any and all authorizations from First Premier Card and Hertz Rental car, any communication between First Premier Card and Hertz Rental Car and/or to me Karen*****. I further demand that my credit card be reinstated, an apology letter to me be issued, and the derogatory remarks be removed from all three reporting bureaus and that I receive the courtesy of a return telephone call ****.

Be aware that the airport Hertz dealer for the Santa Maria airport is forcing customers to pay additional liability insurance. Initially, I declined as I already have international coverage from American Express. Even after I explained that to them, they refused to allow the rental to proceed. They would not allow me to take any of the paperwork with me to document the extra coverage. As I was confined to their locked compound, I opted to sign the contract with "Signed under duress" next to my name. Karlos, the representative, promptly noticed this, and tore up the contract. If that doesn't stink of a rotten deal, I do not know what does. I'm fighting the extra $36 on my American Express card. Needless to say, Costa Rican car rental establishments are scamming tourists.

Be aware! The extra fees they charge could easily double or triple your bill.

I rented a pickup truck from Hertz in Utah. When I picked up the truck, the young lady at the counter said she couldn't leave the counter to inspect the vehicle with me but if there was anything wrong like dents or something to come back inside. She said there were some scratches on it but they didn't worry about those since "it is a truck after all". I didn't notice much other than scratches during my walk around and headed out. When I returned the vehicle at the after hours drop off, I did my usual walk around and noted a scratch on the front bumper that I didn't remember being there but nothing else. One day after returning the vehicle, I got a call from a Hertz rep regarding damage to the truck and I acknowledged seeing the scratch on the bumper only. They then handed it off to PurCo, their "recovery" company. The front bumper scratch, which was worthy of a $5 bottle of touch up paint, suddenly turned in to a $1200+ claim with parts replaced, scratch repairs the length of the truck, processing fees, loss of use, etc. They essentially are trying to stick me with all of the damage accumulated on the truck up till now. Lesson learned, I will now photograph rental vehicles before leaving the lot (and I won't rent from Hertz in the future. )

We rented a full-size car from Hertz at a satellite office in a tool rental business on South Campbell St. in Springfield, MO. Over the past 10 plus years, we've probably rented 100 cars! Never have we had an experience like this one! In fact, we've never even taken the time for a minor complaint. This experience, however, demands a little time spent to warn potential customers. This same franchisee, Steve, operates the Hertz rental car business at the Springfield-Branson National Airport and the Branson Airport in Branson, MO.

The location at the tool rental business had a small grade-school size desk in the corner of the store with an unprofessional gothic styled employee that seemed rather apathetic. Her computer was similar to a laptot and it took forever to get everything handled. We had completed everything in advance online and this should have been a smooth and quick process. Even when some part of her long process was handled online with this tiny slow computer, she still had to call a supervisor for many aspects of the transaction. We left town over an hour late due to this lengthy ordeal. This employee was told that we realized many of these problems were not her fault personally.

When the car was pulled up, we couldn't believe how filthy it was! We couldn't even report any pre-existing dents etc. due to the mud splashes all over the sides and top of the car. Later, when we were on the phone discussing the condition of the car, we were told that the car was dirty from all the snow/salt on the ground driving it from the airport to the satellite office. We reminded them of 2 things: First, there had been no snow on the ground in Springfield, MO on 1/27/11 when we rented the car. The snow did not come until the evening of 1/31/11. Second, the car was also filthy on the inside. It was dusty everywhere. It had not been vacuumed nor had the surfaces wiped. And it also had a thick cigarette aroma.

We had rented a full-size category car from National the month before. The full-size was said to be a Chevrolet Impala or similar and that's what we received. However, with Hertz, we received a Pontiac G-6 and were told it was in the full-size category. We mentioned that we had a full-size with National the month before and the Impala was far roomier, inside and out, than the Pontiac G-6. Hertz, like National, also listed their full-size as a Chevrolet Impala or similar. Although they used the same example as National did, National delivered and Hertz gave us a much smaller car. We feel that the Pontiac G6 was more like in the standard category. Yet, they claimed it was full-size and wanted to charge us for full-size as well.

We like to rent cars with the gas tank full. With that way, we can bring it back full and not get charged for gas we aren't using. Anything less than full is too difficult to gauge and one ends up spending extra money on gas they didn't use. We didn't have a choice with this franchisee. Naturally, he wanted to make extra money by forcing customers to guesstimate how much they'll actually use. Additionally, we later found they had listed the car as having a gasoline level higher than actual. When we talked to the employee on the phone after finally leaving the town, we went over some of the issues and were promised a 10% discount. That's not much considering they had caused us leave later than planned. The car wasn't big enough for our purposes and we had to wash the car before we even left the town.

A few days later, we called the company back to make arrangements for an extra day. We were told the 10% discount would not be honored unless we apologized to the original employee who half-heartedly assisted us with the transaction. We later spoke to the franchisee, Steve, who was extremely condescending and arrogant. He insisted that the promised discount would not be honored because we had voiced the disgust with our experience to his employee. He had the attitude that he didn't need our business. We don't think he needs anyone's business! There are too many choices out there to put up with this! We want to do business with professional people who care about their customers and provide good experiences for those who do business with them. If you need to rent a car in Springfield or Branson, Missouri, choose anything other than Hertz Rental Car!

On December 15th 2010, Triple A called Montclair office and reserved a vehicle for me. An agent, by the name of Chris, told me that he was giving me a SUV but if I needed the vehicle for longer than Saturday, he needed to switch the vehicle out. I returned the SUV and was given a Versa Nissan. This is where my nightmare started.

In California, we have an enormous amount of rain and my point is that I drove the car home and the next morning the car's tire was flat. I went back to the car rental agency and they sent me to a tire shop. I spent most of the day at a car shop. I'm noting that the manager, named Richard, stated that he would take off for the tow and one day of inconvenience. My holiday season was totally ruin for these reasons. I spoke with Richard on December 31st 2010 and he took the payment of $140 for the rental. In good faith, I told him that due to the holiday, I would go to the airport and make an additional payment and feeling that I would keep my status on a positive note, I did.

When I arrived at the counter on Sunday, January 2nd 2011, I was met by a manager named Sharon. She looked at the note and brought up the issue about the flat tire which did not have anything to do with her taking a payment. I strongly feel that their customer service has put undue stress on me.

stated that they did not accept cash payment. I had to pay $166 in taxi fees to get home.

I'm devastated from this total experience. Nobody wants to close the contract because nobody wants to take responsibility for the error of their ways. They sure didn't meet their mission statement which is to be the most customer focused, cost efficient vehicle and equipment rental/leasing company in every market they serve.

I rented a car from Hertz Manhattan on 9/26/10 to CT. The car had faulty brakes. On 9/28/10, I ended up in the shoulder gravel in CT highway near Bradley airport. I took the car directly to Hertz Bradley airport, which was half a mile away as found on my GPS. The car was not filled with fuel and I asked the agent to give me a car that's half filled so that I can fill the rest of the fuel and get it complete back. Agent (Swee from Malaysia) said that I should either take car back to the fuel station (the same car without brakes) and fill it up or I should pay a premium rate ($8.5 per gallon). She argued with me for 30 minutes and finally gave me a car which was 40,000 miles old and many classes lesser than what I booked. She said she had no other car when actually, it was an airport location with over 100+ cars.

I pay $60 for Hertz gold membership, book cars 2 days every week and I get this service. I contacted Hertz. They said they will contact in 3 months. Nobody did by now. They gave me $50 Hertz coupons as "sorry" for the wait. I want a compensation of $10,000 for bad service and putting my life in danger. I want Hertz to donate $10,000 to a charity for putting people's life in danger by giving me a bad car and arguing that I should use the car on a US highway to get it fueled. If I had taken the car out to fuel again, I would have put my life and people's life in danger. I was on business and the accident and subsequent argument with Swee caused delay to my official work as well.

In Florence, Italy, when I picked up the car I had rented, the Hertz agent asked if I wanted insurance several times. Each time, I said no without any hesitation or discussion. My co-driver, who is not related to me, was a witness to this exchange. The Hertz agent asked me to initial a small computer-sized card (voucher) indicating that I had denied the insurance. I did so. I did not initial the spot where I accepted any insurance nor did he explain that I had. He then asked me to sign the voucher at the bottom, and I did so.

When I turned in the car in Genoa, I was told I owed for this insurance as I had signed the voucher indicating so. I do not have that voucher, so I really do not know exactly what was in the fine print, but it was clearly not what I requested. I rented from Hertz, because I trusted an American company in a foreign country. I signed the voucher, because someone I trusted told me to do so.

My signature on the voucher may well be legally correct and may indicate I inadvertently accepted some form of insurance. Morally, ethically, and as good customer service, this scenario is not good business from any perspective. The company customer service refused to consider a refund. Needless to say, I would not rent from Hertz again.

I rented a car from Glendale Hertz. Upon returning the car, I was told I will not be paying anything. Received a charge from them on my credit card bill last 7/10. I spoke to the manager numerous times, maybe a dozen times. The manager stated he will request for an adjustment or refund. It will be 6 months now, yet I have not received any refund yet.

I called the Hertz customer service, a female staff answered the phone and was nasty. She said I do not have any refund and I am not going to have a refund because I rented a car. I tried explaining to the female staff that I originally rented a $16/day car and 5 days later, my insurance company told me I am entitled for a $50/day car. Hertz did not adjust the price of the first 5 days that I rented a small car for $16, instead they retro charge me a $50/day for a supposedly $16/day car which was even smaller than the Metro car (2 door car).

What is even worst was when I disputed the charges from my credit card, Hertz was able to issue a charge card with the amount of $156 at the 1st page with my signature on another page. When I questioned the manager about how they came up with a charge card with my signature on the other page, the manager said, the first day that I rented the car, they asked me to sign a card. Then they just printed a charge card to incorporate my signature on it to make it look like I signed it on the last day upon return of the car. The manager stated signature is not required upon returning the car. Therefore they can always charge a customer with any amount they want with that kind of practice.

I rented a car in August of 2010. The car had no visible damage when I picked it up and no pre-inspection report was provided. When I returned the car, they showed me a tiny dent in the hatchback, which could only be seen from a certain angle in the dark parking garage. No paint chips at all. I did not sign the damage report, but they still charged 440 Euros to my credit card. Their damage report said "dent on trunk". The pictures they provided could not demonstrate the dent (not visible). I called their offices in the Netherlands and HQ in Ireland numerous times. Each time, they said they'll look into the matter and then sent me a form letter stating that they can't refund the money. No proof of investigation. Nothing. It makes Hertz's mission and values a complete joke.

On October 7th 2010, I rented a car for a couple of days as mine was being inspected for possible head gasket problem. After receiving notice, it was the head gasket. About seven days later, I called on October 15th and asked for a better rate as I was going to need it for a couple of weeks. I have phone records verifying this.

On November 3rd, I received a call from Kathy at about 4pm stating that Hertz had tried to contact me on several occasions and stated that they have already reported the car stolen. She then stated that if I wanted to avoid being pulled over and arrested at gun point for grand theft auto, I needed to bring it back right away! Because I had left two contact phone numbers with them, I asked when they tried contacting me at either number. Kathy stated on October 20th. I looked up my phone bill right away and saw not one call from Hertz for the entire month. I have phone records verifying this. I verified all numbers they would have called me from with the Manager Cullis.

Hertz never tried to contact me until they told me I was reported to the police for grand theft auto. I asked for the charges as I was going to bring them cash and not drive their car as to avoid being pulled out at gunpoint and she stated $1097 ($270 too much). It was from the insurance I had declined and I had a witness who was with me and reiterated the discussion whereas we stated I had full coverage insurance and reminded me I followed up stating Visa also insures the vehicle if using their card renting it, of which I did.

I got the manager on the phone who told me not to worry and that they didn't really report it stolen; just bring it back and we'll work it out. I told him also about the insurance issue and his response was, "Did you read what you were signing." I told him that there was nothing for me to read. She had me signed a small electronic signature screen next to a register and that he should know that. (He was just being mean). We set a time after 9am when he would be there. He stated that he would be there all day and would work with me. I arrived at 9:20 and was met by two ladies. They contacted Mr. ** and notified him that I was there. Over the course of the next two hours, I asked them several times as to his whereabouts and when he would be in to meet me as agreed.

After more than two hours, I was told that he had left the property and went to another location and if I wanted to talk to him, I needed to go to the Emeryville location. Once there, he said that he didn't want to intervene between the employees and myself as they would never be able to handle their own problems if he took care of all of them. I stated that it's not the agreement he and I had and he had left me waiting for over two hours knowing that I was waiting for him and never gave me the respect of even a phone call to let me know that he wasn't going to meet with me as agreed. By this time, it was nearly three and a half hours.

I am a victim of a violent crime, shot in the face in February by a crazy man with a 9mm handgun. The threat of being pulled out at gunpoint terrifies me. I missed five hours of work. The day I was called, I left work two hours early and the next day, I had an appointment with the manager who knew I was there and left me waiting over three hours then I had to drive to another city to catch up to him. After the threat of Grand Theft Auto, I couldn't sleep that night. I was up calling an attorney and Victims Services where I am undergoing trauma recovery therapy for my shooting and searching for help with this emotional stress Hertz put on my shoulders.

First of all the service was great, no problem with the service. We rent from this agent frequently. We rented a car for my wife and kid to travel. At 222 miles into the trip on Florida's turnpike, the car just shut off while traveling at the speed of 70 miles per hour. I can imagine the panic that my wife was going though when that happened. They pulled over and called me, crying because they were stranded. After several minutes of trying to calm them down, I told her to try to start the car again, it started and they made it to the Canoe Creek Plaza, 7 miles from where the car first shut off. Then would not start again after that. We called the Hertz towing which was 40 miles out but took over 2 hours to show up. They replaced the car with another one and they were on their way.

That was a scary moment for me and my family. The Hertz agent where we rented the car from needs to do more or better maintenance on their vehicles to not allow this to happen to anyone else who may be less fortunate. Thank you for you cooperation on this matter.

I reserved a car on January 9, 2010 with hertz in Miami FL when I arrived in Miami on October 23,2010 I was told there was no car available for me except a $1500 rental. The original rental was for a max of $573.23. The manager did not adjust nor did he want to talk to me. I encountered more expense to save my vacation because I had to take an airplane to my final destination.

I have spoken to various Hertz reps and am so disgusted by their actions and lack of care and customer service. I have had a very good relationship with the employees at the Middletown, Delaware location for a couple of years. I have never been a problem or discourteous customer. It's an outright disgrace how this all occurred. I rented a car from Hertz around 10/1/2010 which I have done previously. There were times when I rented for months at a time with no problems.

This particular incident involved the rental and out of contract, which I acknowledged to Hertz that my 24 year old daughter drove the car on 10/2, Sunday. She was highway 95 South and was pulled over by the police because his scanner went off that the car was stolen. There were 2 police cars involved. The officer told my daughter that the car was stolen and Hertz wanted it back. She showed the contact with my name on it. The officer said Hertz would not allow her to remove her belongings, so he removed them. He happened to be nice enough to "drop her off" at a McDonald's for safety sake, until I came to meet her. She felt like a criminal.

The officer overheard me screaming at my daughter because I thought she caused a traffic violation. Upon confirmation with the officer, he stated she did nothing wrong. There were no warnings, citations or even a ticket. He stated he was running tags, this was around 10:00 am Sunday morning and his scanner sounded because the car was reported stolen. He said there is a chip in the tags. When he saw the contract in the car my daughter explained it was in my name, but there was a contract and the car was to be returned the following day (Monday).

My fee was to be $105, plus the fee of approximately $25.00 for my daughter driving off contract. Hertz withdrew $562.48 from my account on10/7, but I was not notified until 10/8. I was charged for towing and impound fees. Prior to being notified that they helped themselves to my money which caused my account to become overdrawn, I went to the local office to discuss the matter.

I was told the manager was on vacation and they never heard of anything like this ever happening before. The rep said the manager would be back on Thursday and to wait for her call. That was when I was notified, and treated rudely after being a repeat customer and rented only 2 weeks prior.

I was not notified until the funds were taken so did not have time to borrow money to cover expenses to be deducted. After speaking to local, and corp reps no one would answer my question, "Why was the car pulled over?" There only response was there was an unauthorized driver, they were right and I was not disputing that fact. When I repeated to each person I spoke with what the officer said about his scanner, they spoke over me and just kept saying there was an unauthorized driver. I asked well there had to be a reason for the car to be pulled over, and only then would the officer discover my daughter was not on the contract. Again, they all talked all over that fact.

I disagree and I think because I am just one individual and they are a large company, they can treat me anyway.

This is terrible and cost me money I did not have. I am unemployed and the caretaker for my paraplegic husband. We are on a fixed income from his disability and SSI. The day I rented the car I was told by Justin (rep), there was 2 car thefts, one on the property and one car was found on a freight car on the way to Africa. My car wasn't stolen and was not due back until the day after the incident. The officer was not even allow to return my actual contract.

On 9/30/10, I reserved a rental via a Hotwire representative on the phone. I received an email confirmation of $21.49/day and had told her I would return the car on 10/5 or 10/6. I asked her what the total charge for each day would be and she said $33. There was never a discussion about the second or third day being a different price nor was it reflected in my email confirmation.

When I arrived at BWI airport at midnight on 10/3 to pick up my car, I was suffering from jet lag and exhausted. The Hertz representative printed out my contract and placed the signature block of the last page of the card 5-page contract on the electronic signature pad without any explanations or clarifications. I signed it assuming it was the same rate that I discussed with the representative on the phone and received an email confirmation for.

Two mistakes were made: Hertz gave me an incorrect rate for the second and third day I had the rental, which was a compact Toyota Yaris and the fact that I was exhausted and didn't double check the contract before signing. I had specifically told the Hotwire representative when making the reservation that I needed the least expensive vehicle and rate since I would be paying $1,600 to pick up my SUV that week.

So, there is no way I would have agreed to renting a compact vehicle for $20.49/day which would then jump to $104.49 for the second and $104.49 for the third day! I understood the first charge Of $172 to my credit card to be a "holding" fee until I returned the car but an additional charge of $70 was made on 10/06 before I returned the car (I had checked my account that morning and printed the charge) and the subsequent $62 was charged after returning the car on 10/6, bringing the total amount to $304.24 (with taxes and other fees).

When I arrived at the Hertz booth, the computers were down so they directed me into the airport terminal Hertz counter. The manager kept pointing out that I signed the contract for the $104.49/second and third day charges but refused to listen to my explanation that the Hertz rep made a mistake and that is not what my email confirmation stated. He also stated that he did not show the reservation being made via Hotwire. At first, he said that if it had been made through Hotwire, I would have to call them since Hertz does not deal with third party reservations.

The manager, whose name I failed to get due to my anger at the time, refused to listen and said he would not give me the daily rate since it was a weekend rate that I made the reservation under. I did not understand this since I made the reservation to pick up the car at midnight on Sunday and return it 2-3 days later on a Wednesday. I finally told him I would be placing a stop payment on all charges until the issue was resolved and I paid the quoted and agreed upon rate, as per my email confirmation via the Hotwire reservation representative.

Hertz is a major car rental and should have the best people representing its customer service. I will never rent from them again and am just glad that their overcharge will not impact my budget for bills. I can only imagine how many people they take advantage of who are tired, jet-lagged and assuming that everyone is doing their job accurately and fairly. Shame on you Hertz because based on all of these complaints, you should be out of business!

As part of a Southwest Airlines vacation package, it also included a car rental. The insurance coverage part of the rental ended up being an additional $511! Scott had started in the high $600 range but then made himself look like the nice guy trying to make my mother and I think "he would see what he could do." Last year in March, we rented a car for a week at the Miami Airport National car rental and don't recall having so much sticker shock.

I needed a car to get to and from work after my car was hit in an accident. I was charged an "LDW" services amount of $195.93, which I never accepted. When I called the next day to have it taken off, I was told I would have to go back to the location and have a new contract drawn up. I did so and was charged $55.98 for 2 days of "LDW" services. I called after I returned the car and was told since I signed the contract, nothing could be done. I was also charged $154.34 (the weekly rate) on both invoices for a total of $466.43 for a 7-day rental! When I called about that, I was told I was charged for taking the car back and having a new contract drawn up. What a racket! I will never use Hertz again! Now, I can't pay my water & cable bill this month.

What is the difference between Traffic Violation, Parking Violation and/or Moving Violation? Evil doers are not welcome in this case.

I'm a customer who was sent to get a loaner car from my car dealer through Hertz Rent-a-Car South Orange Blossom Trail, Orlando, FL. But unfortunately, when the sales person Ms. Noemi explained to me about their Loss Damage Waiver (LDW) costs $19.99 and Partial Damage Waiver (PDW) costs $31.99 policies. She used a misleading and dishonest sales presentation.

(1). False: Noemi tried to mislead and confuse me that I had to accept either waiver above, which means I can't decline both. Truth: Actually, I do have the right to decline both of them. (2) False: Noemi dishonestly lied to me that both waivers above will be only charged when I hit something besides human, such as Door, Tree and Wall etc, which means I don't need to pay any payment unless I hit something.Truth: I ended up being charged LDW $19.99 which I was forced to pick by dishonest presentation. The whole story suddenly changes after I signed the paper when Noemi did mislead me to. (3) False: As a sales representative, Noemi never acknowledged to client that these policies will be charged immediately, therefore it causes me to not realize in time that everything that she explained were all misleading to misunderstanding.Truth: The LDW or PDW will be charged immediately no matter you hit something or not. (4) False: After this happened; there is no Branch Manager to call back for details.

All that has happened is just let Noemi to call me back for another dishonest explanation. Without any apologies and she even threatened me to let me take 3 options: first, to accept $10.00 credit back, second, to accept $25.00 Gift Certificate and third to get nothing. Noemi actually threatened a client for her mistake and let the client shut their mouth up or get lost. This behavior was completely against a business regulation in any type of industries in any countries, especially in a democratic country like United States.Truth: That's a Hertz Rent-a-Car which is big and famous in their business field. But for what their staff did was totally unprofessional and unacceptable. Other clients like me should have rights to know what really happened and deserve a fair justice. Her colleague and somebody else, even you might ask why she would do this. Because she heard my conversation with another client that I came from another foreign country and it is my first time to rent a car. That could be or actually was her original intention which she just wanted to simply take advantage of people like me.

I hope Consumer Affair can help to warn all first time users or the international client to watch out for what they are going to go through.Many thanks for your attention and hope to hear from you soon.

It is about the inadequate disclosure of PlatePass fees and how they work. This allows PlatePass to rip-off $10 in fees for a service that I did not want or ask for. $10 fees to pay $7.5 in tolls is usurious and should not be allowed even with disclosure.

They gave me a car with half tank gas and when I returned it with half tank, they charged me $50 for gas.

I rented a Mercedes utility truck in 2010 as I had a car accident on 7-21-2010. I thought I had $100.00 in rental for 30 days, Allstate, my carrier was checking it out with me as there was a misprint the truck was rented for 24 days. The rental that was paid by Allstate was in the amount of $1,400.00 and there was a balance $900.00. I'm a gold member, my wife and I and enjoy their facility every summer when we send our kids to camp. We rented from the Philadelphia airport and drove them to the mountains for the past 7 years. We also rented their company on claims.

I was dealing with Gary and Roxanne when I asked her for 1 more day to straighten out the situation with Allstate, since they were paperless and had to go back to the previous renewal to verify the coverages, whether it was $50.00 a day or $100. I kindly asked Roxanne if she would provide me until 9-14-2010 by 12 noon to either hear from the Allstate adjuster or simply go to the bank and withdraw the funds in full. She replied that I had long enough of time and could not extend me the half day, and if I was not there today, the 13th, I would be put into collection. My current beacon is $789 and can ill afford to have this on my credit record. When I stated I was a gold member and enjoyed the facility and could not afford to be put on credit report, she stated, "Too bad, pay your debts."

When I called back to speak to her, Gary answered the phone yet to put me on a speaker phone to make a skeptical of my call. I currently own a local insurance agency where we recommend a vast amount of customers to both their Sunny Isles, Miami Beach location. I was humiliated by her actions as well as when I requested her to provide me with her last name, she refused and stated she was the store manager and was under no obligation to provide this to me. I have always held Hertz at the highest esteem, their vehicle fleet where we also have rented at Fort Lauderdale airport and Pennsylvania airport always provide my wife Lara ** and I the most updated fleets of high line cars and made us feel really great when arriving with our name on the board as well as the ground transportation provided by the bus system. Let me further advise that the quality of their drivers and their quickness in lending a hand to help my family on the bus with our luggage has always been topnotch.

It is really a shame there are a few bad eggs in the bunch that have treated the way this office has. It will certainly not keep all of us from being proud to work with all the professionalism that the rest of their staff has shown. Thanks ever so much for listening. Please understand, if the rental does come back for the $50.00 a day in lieu of the $100.00, I will gladly pay the balance to where they will instruct me to do so since Roxanne has made it clear that she did not wish to work with me in any capacity.

Letter sent to Hertz on my return from France the first week of August: (e-mail reply follows).

"I made a reservation to rent a car at Charles de Gaulle airport on March 7, 2010. I paid in full with my VISA card. Your Hertz confirmation number is: E6761361849. Renting Location: Paris Charles de Gaulle Airport Paris, France. Pickup date: Sat, Jul 24, 2010 at 08:00 AM. Return Location: Porte Maillot, Rue St. Ferdinand, Paris, France. Return date: Wednesday, Jul 28, 2010 at 06:00 PM. Car description online: compact, 4-5 door, automatic, air-(F) Ford Focus or similar. 5 passengers, 3 large suitcases, 1 small suitcase, automatic, air conditioning.

I presented myself at the Hertz counter to pick up my car. I expected the car to be available immediately as I had reserved well in advance and had pre-paid the reservation. I was told it would be 10-15 minutes for the agent's colleague to retrieve the car. The other people in front of me in line were handed keys and sent out to pick up their cars. My two companions and I went to the pickup area and waited. When the car was presented it was not the equivalent of the car I had reserved: a Ford Focus size car that would have a trunk large enough to accommodate 3 suitcases as advertised on-line.

The car offered was a hatchback style that could not accommodate even 2 suitcases into the "trunk" of the car. I was told this was the same class car, but it was not the equivalent of a Ford Focus, nor would it hold the three suitcases as advertised. I was told this was all that was available; I could take it or leave it. I replied that this was not acceptable.

I was then told to go inside to the main desk to the express line and someone would be waiting to help me. There was no one there. I asked the agent in the next seat if someone was there to assist me, assuming he would call someone from out back to talk to me. Instead, he then tried to deal with me (and the next client in his line), which was not acceptable to either the man who had been waiting or to me. I finally asked to see the manager and was told that he was waiting for me outside.

There was another gentleman outside who I assume was the manager. He said this car that was presented was the only automatic car available in this class. I explained looking at the car chart that this class of car promised a Ford Focus or equivalent and the car that was assigned to me was not the equivalent. I own a Ford Focus in the United States. It has a very deep trunk and could hold the suitcase that we had with us on the trip. Then they offered us a car that had just been returned: an automatic Mercedes with a trunk.

This was the only other automatic car they said was available at Charles de Gaulle airport. The catch was it was an extra 50 euros per day. This amount was non-negotiable, even though the equivalent car that we had reserved was not available. When that has happened in the States, Hertz and other companies I have used have always upgraded the car. We finally accepted the car because they had us over a barrel. However, it was not cleaned out from the previous renter nor was it washed on the outside and had 7/8 tank of gas, which was credited on the sheet. The car had no operational manual inside and the GPS manual was only in French. No one even bothered to show me where anything was on the car or how to operate any of the systems; they just had me look over the outside and sign a form that the car I accepted had no dents or marks. We had to call the manager back over to show us how to open and operate the GPS. He gave us a cursory explanation and that was it.

The staff at Hertz was not helpful and bordered on being rude. The manager did "apologize" at the end for delaying us (almost 2 hours), but he did nothing to alleviate the situation. I find it hard to believe that my only option was to upgrade to the highest class of car and pay in full for it when the car offered to me was not what was advertised when I booked.

Reply received 8/27/10.

I rented a car from August 12 to the 16. On August 25, my credit card was charged for $10.25 for plate pass. I called the 800 number and explained to the operator I paid every toll. She insisted that we didn't. It was my understanding that we would be charged $2.50 plus the toll charge if we didn't pay the toll, but it was a $0.25 cent toll. Why would I pay it? She then went on to explain that there is $2.50 administration fee and also a $10.00 monthly fee, I had the car less than a week. This company is making a profit off the Florida toll commission. I did pay each and every toll I need my money to be returned to my credit card, and there needs to be stricter regulations on plate pass for rental cars. We should have the choice on whether or not we want it on a car we rent. In other words, each rental car should have a removable plate pass option.

I picked up my car at their dispatch area. Was informed of additional charges in order to pay rent for the building they are in. Was told car was on 2nd level. Walked down stairs and the Hertz employee pointed to the car. 2010 Nissan Altima. The car has keyless ignition, which I knew of only from a friend owning a Toyota Camry. No one explained anything to me. Rented the car for a week. One day into rental the check engine light comes on. Then the change oil light. Then the change oil filter light comes on. Called in and was told you have an additional 500 miles or you can return the vehicle for a swap 2.5 hours away. Very unsatisfied with service and condition of the car. I do not drive my own cars in this condition nor do I want the additional stress of driving a car in need of an oil change while on vacation. Never again will I rent from Hertz.

Add me to the list of unhappy customers! I rented a car from Hertz a few weeks ago. I drove it home and the first thing my boyfriend said was, "The passenger side airbag is on - that could mean the wiring is screwed up and if you get into an accident it might not deploy. Call them." So I did, but they had left for the day (It was 4:00.) So I called their main number and explained and they said they'd send out a tow truck. Which they did. I called the local office the next day to explain and was told I would still be charged for a day. I don't think so. He said he'd look into it and get back to me.

Five days later (after I had called and left a few messages), he called and said "That light is a sensor - it goes on if no one is in the passenger side." I said "My boyfriend was in the passenger side when he noticed it." The guy said, "Well, we still have to charge you." So I filled out a form on the Hertz web site and after a week was told that I still had to pay, because they "couldn't be held responsible for something that might have happened but didn't. "Then the morons said they were sending me a coupon for $25 off my next Hertz rental!

I had an accident, my insurance paid all damages that I cause on the car. They specified which are other damages that I did not cause. Hertz accepted the payment. Never sent me a letter or anything and sent it to a collection agency. After speaking the first time with them, I referred them to my insurance. My insurance ask for detail billing they did not send it. Know then added it to my credit report. And I cannot claim damages that I did not do is pay what Hertz say. There is no way to contradict or show them that I did not do those damages because they never answer. What can I do?

I was involved in an auto accident and needed to rent a car while my car was being repaired. The closest car rental vendor was Hertz Rent-a-Car. I provided the agent with my bank's debit/credit card. I returned the car back to Hertz after the repairs on my car were complete. One month later, I got a $229 charge against my checking account, which causes 10 transactions from my son's birthday events/gift and scheduled bill payments to bounce.

I called the local Hertz office where the car was rented. I was told my car insurance company would not cover a portion of the rental. The Hertz agent was able to contact my car insurance carrier and resolve the issue in a matter of minutes. The agent put a request in to their credit department and there was a partial refund credited to my account. The agent assured me that the balance of the refund would be credited to my account in a few days. I informed the agent that their unauthorized transaction caused my account to be overdrawn. The agent stated that he would put a request in for the overdraft fee.

I called the Hertz agent the next day and was told a request for an additional $40 to assist with overdraft fees. I informed the agent that my bank charges $37 per returned item, totaling $370 in fees. I was told he would contact his manager regarding the fees. I notified my bank. They informed me to have Hertz call them regarding the fees because their transaction caused the overdraft, or file a fraud claim against Hertz for the unauthorized transaction. I presented these options to the Hertz agent. I was told they would only authorize $40 for overdraft fees.

I wanted to give Hertz an opportunity to resolve this before getting the bank involved but they opted not to. I called the bank and started the process for the fraud investigation. I wanted to contact the regional manager to voice my concern. In one week, I have left three messages for Mr. Fran **. I have not received a call back and I have not received the second credit to my bank account as yet. My bank account is grossly overdrawn. Funds from my direct deposits have paid the $370 in overdraft fees, causing an economic hardship in my household.

I rented from this company twice. It wasn't until I checked my credit report that I found out that they had been making credit inquiries that affected my credit report negatively. Nowhere in the rental agreement was it mentioned that they would run a credit inquiry. I only found it mentioned online when I went to make a complaint about this. I contacted Equifax to have this inquiry removed from my report, and they stated that they could not do so. I'm sure that they are doing this to every single customer that is coming in and never mentioning it. Both times I came in, they never told me they were doing a credit inquiry. A credit inquiry is not necessary to rent a car.

I am writing this letter as a formal complaint to Hertz concerning my car pick up on Saturday, July 31st, 2010 at the 126 W 55th Street location. I made my reservation months in advance for a Mercedes Jeep for the period of 3 weeks for the month of August 2010. Upon my arrival, I was told the car was not available and was given a substitute. Not only was I not contacted about the change prior to my arrival but, the replacement car had not been cleaned and was in overall poor hygienic condition.

It's extremely disappointing to see such lack in customer service and in reservation protocol.

While on vacation in Veracruz, Mexico I went to Hertz because to me it is an American company that you can trust. Another reason I chose Hertz is because of its affiliation with Continental Airlines. I arrived at the airport to rent a car and was taken to the lot where Hertz holds the cars. Due to the current weather conditions in Veracruz, which includes lots of flash flood rain, I only wanted to rent a tall vehicle which I would be able to better maneuver in high waters. The employee told me that he had the perfect SUV for me to rent.

Due to the rain I did not have the opportunity to thoroughly check the vehicle before renting the SUV and after renting the SUV I began noticing the poor conditions of the vehicle I just rented. I immediately asked the employee to give me a better deal on the SUV because it was in poor condition and extremely dirty inside. The employee told me that it was the only SUV available and if I didn't want it I would have to pay a half day's rent since the paperwork was already completed on their behalf.

I rented a Dodge Durango. The tires were so worn out that they would never have passed inspection in any state. There were dings, scratches and dents all over the SUV. The engine light and fluids light were on. The windshield had a crack at least 16 inches long. Inside the vehicle, there were missing panels and broken molding. The SUV was also extremely dirty inside including both the seats and the panels. Worst of all they rented the SUV with only enough gas to get it off the lot before the gas light went on. Besides passing the first gas station leaving Hertz, the vehicle was so dirty that I immediately had to take it to be detailed inside. I felt extremely unsafe in the vehicle that it may break down because of the check engine light, check fluids light and the extremely bare tires.

My son was in an accident, the at fault insurance company arranged for the rental, the insurance company was asked if their would be any out of pocket fees, they stated "no". My son was picked up at our residence by Katy, when they arrived at the business, he was told he would have to pay a deposit of 50.00 to get the car. He didn't have the funds, so they asked for my debit card to hold the $50.00. Everything was fine until he was on the way home on 07/26, he was merging into the left hand turn lane and had a blow-out on the front drivers tire. When the tire blew the car swerved and hit the the turn medium, the tire came off the rim and caused the alignment to be off. He pulled over as soon as possible to be out of harm's way and called me (Mom).

then I find out later that since the car was picked up.

Hertz terminated the contract and then proceeded to fill the tank with gas and charge my account $59.50 for the gas. We were not given the opportunity to do this and not told it would be filled, because we thought we would be getting the car back. I didn't feel the need to fill the tank, this caused my account to get 3 overdrafts 2 at $32.00 each and one at $37.00, I called the local company and was told someone would call me back, after an hour I called again, same thing, they would call me back. I waited another hour and spoke with Katy, she stated she gave the message to Scott, but he was now out of the office and she didn't have the authorization to reverse the charge. It seems like at this time, the carpet was rolled up and the doors locked.

They got my money and that's all that counts. No one wanted to speak with me. It is now the next day and I have yet to hear from anyone. If this is how Hertz makes their money, I am ashamed to have done any type of business with your company. I just would like my money returned to me and my overdraft charges paid for. I hope to hear from someone.

I rented a car from Hertz in Rapid City for a family trip to Mt. Rushmore. The rental was from June 22 -26, 2010 in Rapid City, South Dakota. The issues relate to very bald rear tires and subsequent claimed damage to the car. As requested, I am writing this letter to describe the issues.

The Hertz rental department at the Rapid City Airport is very "small town". They give you the keys within the terminal with no further check out. You walk to the vehicle and drive off. While filling out the paper work I was informed I would be liable for any flat tires I had unless I paid an additional fee. I waived that coverage.

Once we got in the car I found the Toyota Camry that we were provided had over 50,000 miles on it. Driving from the airport, I could hear a whine from the rear of the car and commented to my passengers it sounded like the rear wheel bearings were bad. We drove the car to the tourist sites in the Rapid City area, including many miles at 75 miles per hour (mph) which is the speed limit on some South Dakota highways.

On the third day of our stay, I noticed the rear tires looked worn. Upon further inspection, the rear tires were near bald. Once I noticed the tires I did not drive the car more than 60 mph due to fear of a tire failure.

When you return a rental car at the Rapid City Airport you self-park it and walk inside the airport to return the keys. No Hertz employee inspects the car until later. When I returned the car, I told the Hertz attendant at the counter about the bald tires and got a response stating "I am not surprised, that car has over 50,000 miles on it and is done". He refused to discuss the issue further or issue me a credit for what I considered an "unsafe vehicle". His response seemed to indicate that due to the high mileage I would be the last one to rent the car and therefore the tire issue was not important.

Upon return to California I called the South Dakota Highway Patrol who said a tire is considered legal if it has 2/32" of tread on it. Based on the picture, I do not believe anyone would agree it as legal tread. And by the contract Hertz tried to make me liable for any tire failures. Amazing.

In early July, I received a letter in the mail from "PurCo" claiming damage to the vehicle I rented. I almost did not open the letter as there was no reference to Hertz and appeared to be junk mail. PurCo is their claims department. Subsequently I received a package from PurCo claiming $2,267.86 in damages due to hail and front end damages. The claimed damages include 5 days of "loss use" on a vehicle the Hertz attendant made clear was not going to be rented again.

The only precipitation we had on the trip was the night of June 22 while staying at the Best Western in Wall, South Dakota. I subsequently contacted the hotel and they said there were no reports of hail damage to guests or employees vehicles during that rain event. I also called the Deputy in Wall who also said there was rain, but no reports of hail damage.

I was the sole driver of the vehicle and can attest I caused no damage to the front end of the vehicle as claimed by Hertz.

I looked online for a way to contact Hertz about the tire issue (at the time I was not aware of the claimed damages). I emailed Hertz and received a generic email response the same day. On July 1, I received an email from Hertz stating that the Rapid City office is an independent franchise and to contact them. As I indicated in response to Hertz, the rental car had Idaho plates, so regardless of Rapid City being an independent franchise; the car was a corporate Hertz fleet car.

On July 6, Hertz responded to my email basically saying "not our problem and contact Rapid City" (Attachment 8). Nice way to handle a client. On July 6, I phoned the Rapid City office and explained my issue. I was told to deal with the claims company (PurCo). I asked for the manager's email address and was provided an employee's email. She stated she would forward to the manager. I emailed the employee and included pictures of the car and PurCo letter. I have not heard a response from Rapid City.

I have disputed the credit card charge on the rental until the issue is resolved. I have since spoken to a SD Highway Patrol Officer who says the tire was not legal. I have submitted the claim with my insurance. I am prepared to take them to court on the principle of this.

I made a reservation with Hertz on 7/2/10 to pickup a vehicle on 7/22. I arrived at their office twice to pickup a vehicle and was told that they did not have any vehicles available. The second time was 1 1/2 hours before closing. The time I was scheduled to pick up my rental. The gentleman told me that he had no idea when the vehicles would be in and suggested that I drive an hour to the airport in rush hour (making it a 1 to 2 hour drive) to pick up a vehicle. Thus, I left without transportation. As a result, we had to scramble to find transportation at the last minute, resulting in us being late for our hotel reservation and nearly losing our room.

I needed to rent a car due to a small car accident I was in . When I went to rent the car, I had the claim number from where they have to post the bill to. Kelly(Hertz employee) told me that I have to leave a credit or debit card in order to rent the car. When Kelly( Hertz employee) was taking care of me, she was with another customer and talking on the phone at the same time. She said that they would charge me a one time fee of $75 dollars which was going to be reimbursed after I return the car and, also she offered me an insurance for $27 once again. Again she said "it would be a one time charge on your car". I told her that it was fine (I approved it the charge since she said one time charge).

After a few days with the rental car, I check my bank account and I saw, there were 4 pending transaction for $28.00 dollars each. I got very upset and I tried to call their office and I was never able to get through and decided to go to their office. I got there and I asked her why were those charges pending in my account? She said don't worry, the bill has been sent to the Insurance company and they have not approved it yet but once the insurance company would clear the bill, they would take them off of my account . I told her that I thought she said the card was going to be charged once, and she answers, "Don't worry, the insurance company would clear the bill and those charges would go off." I told her that she did not tell me that when I rented the car and she said she was sorry maybe I misunderstood her and she did not say anything else.

Today, July 28 2010, I went to return the car and they told me that my bill was $740. I ask them why, if the Insurance company had already sent them the payment and the they told me that I had bought an Insurance and the charge was $28 per day . I considered that she never explained it to me ,she said it was going to be a one time charge and that is was going to be reimbursed. I also think that she did not give me the best customer services when I rented the car because she on the phone and she was with another customer same time. It is very unfair to pay for something that I didn't get the right information from . She never explained the terms of the product the way she should have. Hertz claim that I had signed and I did thinking that the Insurance company was going to pay the bill of the rental car.

My name is Margarita **. I booked a South West vacation trip to Providence, RI with my child Christina ** and never reserved a rent a car from Hertz. I was expecting my trip to go fine, all I had to do was pay the tax or state fee for the car. But I ended up with no rent a car for that whole week of our trip. I showed the lady at the Hertz and both refused to accept my debit mastecard. She refused to take it, she said they don't take debit cards or cash? This was the same card I booked this trip online with.

No one ever told me that to pay my taxes and fees at Hertz, I would need a manager credit card. I am very upset. You need to work further with your car company to fix that problem! I would like the money back that I paid for the rental car I didn't get on my trip. My reservation number is ** and my child Christina was to go on a trip on Saturday, July 17 and returning on July 25th. My son had to take my where I needed to go on my trip because I was left with no rent a car to travel with for the trip. It was very hard to enjoy my vacation. We are very saddened by this.

I rented a minivan for 3 days estimated around $350 to $400. When I checked my CC, they charged me $500. I chose the option for them to fill up the gas and they charged me a full tank of gas (what a rip off), even when there was 3/4 of gas left. They also charged all of those crazy little fees. Never again will I do business with Hertz. I had to pay $100 plus extra for the rental.

On June 1st 2010, I contracted with Hertz to rent a vehicle to drive cross-country from San Francisco to Neptune Beach, FL and return. At rental time, no car was ready and after an hour or so, I was issued a red 2010 Toyota Camry with no gas in the tank. I inquired about oil changes since this was such a long trip and was assured that the car was serviced and would not require an oil change during my rental period. I departed San Francisco on the 2nd of June and after only 1,000 miles the maintenance required light illuminated. I checked into a La Quinta Inn at Odessa, TX and called Hertz for assistance.

I was informed that my name was not on the rental agreement and the car I was driving was in fact rented to someone else. After an hour on the phone while the person speaking to me had to keep talking to a third-party, I was informed to get an oil change and I would be reimbursed. When the trip was completed, I returned the Camry to Hertz in Daly City, California and was informed that the car I drove cross-country was listed as "Lost In The System" and it took an hour for them to get the problem sorted out while I stood there waiting.

I thought the problem was over until two weeks later, I got a bill for a "Quick Pass" usage for crossing a bridge in a city I've never set foot in. I quickly responded that there must be some mix up since I was in Arizona at the time somebody else must have crossed that bridge. The response I got said in so many words that I was lying and I had to show "time stamped" proof that I was in Arizona and not crossing that bridge in Richmond, CA. They had me driving a car that I never saw and claimed I switched cars to cross that bridge. I know it is not an earth shattering problem but it is a major PIA to have to search for receipts proving that I was not the one who crossed that bridge using their "Quick Pass." Is this a new way to rip people off that they've come up with?

When I tried to contact Hertz to try to resolve this problem, they put me on hold and never return to sort the problem out. It's giving me an ulcer trying to comply unsatisfactorily to their demands of proof that I never crossed that bridge is worth anything. I'd be glad to join a class-action suit against this rip off scheme.

I was given the wrong contract and wrong car. I rented a car on the 6th of July 2010 and returned it on the 10th. Hertz charged my card for over $700 for a rental worth $283. I have been trying endlessly to get them to refund.

On June 24th about 6 pm, I picked up my car that I had rented online. I was told there was no additional fee for another driver - this was also stated on the website. The lady checking out the car tried to sell me additional insurance etc. of which I refused. She gave me a huge invoice which I refused, and then she printed another invoice which had the correct amount. On the receipt for additional drivers, all of us were over 29 years of age, 3 of us have good driving records, insurance, etc., all family members.

We only signed up additional drivers as a precaution that one of us may need to use the car. Upon return of the vehicle, we were charged an additional $104 for additional drivers. On the receipt, it says you may be charged for additional drivers. I was assured by the person at the car rental counter that we would not be charged. We were overcharged by $104 for additional drivers. We would not have added additional drivers at a fee. We did not agree to these charges. I tried to get this resolved. But when I called a supervisor, she was not willing to remove the charges. We were there on a family emergency and this added to the stress and financial burden.

I rented a car in Seattle and returned it fully fueled to the return point at the airport as agreed upon in the contract. I had refueled the vehicle only one mile away, so the tank was full. Now, I realize the car was a Mazda 6 with a small fuel capacity. Hertz billed me for $36.95 for fueling the vehicle. Since the fuel charges were to be less than $3.00 a gallon, I was billed for what I believe was a full tank for the vehicle in question. $36.95 for fuel I had already paid for less than a mile from the airport as the car was full when I returned it. I contacted the company to inquire why I was fraudulently charged for fuel, but I could get nowhere with the billing department concerning why there were charges applied to my credit card.

However, without any question to the validity about my inquiry, I was freely told that they would return the charges to my credit card account. This, however, was also untrue as only a portion of the charges involved were repaid. After my wife discovered the incomplete repayment, I was then forced to contact them again to have the balance of the charges repaid. Obviously, Hertz has one of two issues: one, they have a bad billing system that's relying on bad labor, hardware and software; two, they most likely have these fraudulent charges built into their billing system and they are relying on the costumer not to realize they have been over-charged.

I talked with a team leader from the customer service department who tried to explain the initial charge for the gas stating, "You turned in the car at four pm, which could have caused a mistake." Well, I was there when the attendant entered the information in the digital storage device and I asked her if everything was okay. She responded that everything was okay and we could leave. Then I receive a bill for fuel charges?

I Believe Hertz Corp. needs to address these issues or be held criminally responsible for stealing from the costumers. If my wife had not been so vigilant, we would have been cheated out of $36.95. This is not some clerk making a mistake. The fact that I had to call a second time to get the entire amount repaid is alarming to me as it proves to me beyond a reasonable doubt that the system has major issues or Hertz Corporation is doing it intentionally. From the poor excuses given me by the customer service department, if they are true, The Hertz Corporation is doing these over-charges on a regular basis.

Maybe you can get an explanation for an overcharged to my rental when the attendant who checked the car said everything was OK. Also, maybe you can explain the partial repayment and the readiness of the service personnel repaying the charges with no questions asked. Personally, I lost several hours recovering my money for fuel that I should not have paid for. But what about those customers that were over-billed and did not discover the over charges?

In the grand scheme of things, this is inconsequential. But if you multiply my $46 overcharge by a million rentals, we are all of a sudden talking real money. I reserved and paid $1,000 for a three-week rental two months in advance. I would fly from Seattle and pick up the car in Frankfurt, Germany. The Lufthansa flight got in a few minutes early and the passage through passport control and customs took less time than anticipated. I arrived at the Hertz counter 83 minutes earlier than anticipated. Even though my reservation was not until noon, the agent handed me keys and sent me to find my car. Three weeks later I returned the car at 11:36 AM, 24 minutes before required. But because the agent had issued the keys early, I was charged an extra day's rental ($46.00). I've asked Hertz if they train their staff to make certain this extra rental potential is part of their revenue plan, but to date I've had no response. Be aware!

On April 4th, 2010, I rented a Hertz car through Priceline. Everything was paid to Priceline. I picked the car up, made sure I declined everything extra that Hertz tried to offer including, LDW. I went home, and I received an extra bill for $117.00 through my American Express. I tried to find out through Priceline. They say it was for LDW charged.

These people try to scam the consumer for extra bucks, and defraud the consumers in anyway they can. I protested the charge through my American Express. So far, I got no help from Priceline. It is sad to see a big corporation practices their business this way, especially in the economy like this. They are all out to scam their loyal customers.

I picked up a rental from Hertz downtown Atlanta location on May 21st and the car smelled like smoke, paraphernalia. There were prior rental customer IDs left in the car, very unclean. I cleaned the vehicle while I was renting it. I dropped off the vehicle on June 7th and Hertz added an extra charge for interior damage stating that there was candy on the seats. I contacted corporate office the same day and they couldn't find my rental because the manager had closed out my account once I made my complaint at this location. Corporate requested that I call back to review the charge with them in 24 hours. This vehicle was not cleaned when I picked it up and this manager at this location was extremely unprofessional and rude. I will never rent from Hertz again. An extra $50.00 charge.

They gave me a quote for car damages that I never made. I've got the proof of this.

I was in Germany on my rest and relaxation. I'm a veteran. My wife and I took vacation in Rammstein De Munich. We rented a hertz In Rammstein Air Force Base. We made an appointment for automatic. I received a standard. I requested a GPS. Two given didn't work. I was forced to buy one. We used a European rail road pass, which entitled me to full coverage for 2, use 1 day of Hertz rental. I was never told that if I return after more than 29minutes, I will be charged a full day. I rented second in Munich Airport, spent hours getting car. I gave them a cc and got car using 2nd voucher. I called to extend for another day. I was granted. I was charged for coverage, when never requested any. I was charged $346.00. for 1 day rental and charged full day cause I was late 29 min or the rep held put in late. The place was busy.

I'm a reporter at KTVH-TV and I'd like to set up a story. Last week, a Hertz employee charged me an additional fee because other car rental agencies at the Helena Regional Airport were all sold out. If anyone else has experienced this and would like to talk to me about it, please e-mail me.

I rented a car via Priceline for 4 days in Denver. It turned out to be Hertz. I used the car for 3 days, but still had paid for 4. I took a wrong turn in returning to the airport and was on a toll road with no way of getting off, turning around, or paying tolls to a person. The car plates were automatically photographed. The toll turned out to be $7.50 which I've paid. However, a "service charge" of $2.50 daily ($10) was added on. Nowhere was I instructed that something like that could happen. I refused to pay it. I wrote "Paid in Full" on my check which they cashed. I think that established a new contract and I'm not liable for the extra $10.

I purchased this product at our local grocery store. I read all the directions, applied the product to the back of our cat's neck. Within minutes she began acting crazy, running around. She kept trying to scratch and lick it off. I tried to wipe some of it off. Within the hour she began to have a seizure and bolted for the door. It's been a week now and we are sure she died from a reaction to this product! I have now read many blogs on-line from others who have experienced same reactions. This product should not be for sale and needs to be removed immediately! Save your pet: do not buy this product! I feel so guilty! I was trying to do something good for our pet and have now contributed to her death. We are devastated. Due to the use of this product our cat has died and our family is very saddened!

Beware of renting from Hertz in Costa Rica. I booked a car on the Hertz website for a recent trip to Liberia, Costa Rica. On the web, I was quoted about $240 for the week. When I arrived at the Hertz location in Liberia, I was told by the employee that Costa Rica law won't allow the rental of a car without additional coverage. I kept arguing that my own insurance covered me and so did my Amex card but he refused to give the car without me not only paying for the insurance but also signing the insurance subscription paperwork.

The insurance was $140 for the week. I thought this is Hertz after all, a trusted company and they will fix this misunderstanding once I get back in the States. I've included the responses I got from Hertz. The summary is that Hertz won't do anything because I signed the paperwork (against my will). More interestingly, Hertz in Costa Rica is a franchise that operates independently. So any sense of security you might have by renting from a well-known and well-established company is not warranted.

Hertz response #1: This letter is in follow-up to our previous correspondence. Thank you for the opportunity to review your concerns.We have been in contact with the office in Costa Rica. We have been advised the insurance was signed for and accepted and is billed at a daily rate which is noted on the signed rental contract. The vehicle class reserved was not available, therefore, the Costa Rica office provided a two vehicle upgrade without any additional charge. Your rental charges have been reviewed and found to be correct. We appreciate the opportunity of clarifying this matter.

Hertz response #2. This letter is in follow-up to your previous correspondence. Thank you for the opportunity to review your concerns.We regret our last correspondence did not meet with your approval. However, the Costa Rica office is an independently owned franchise. They own their own fleet and process their own rental charges. We regret we are unable to reconstruct a verbal conversation between yourself and the Hertz representative. Therefore, we must base our decision for an adjustment on the signed rental contract. We regret an adjustment is not warranted for the insurance. Thank you for giving us the opportunity to review this matter again. We value your business and hope that we will be able to serve you in the future.

On Friday, April 23, 2010 at 10:30PM, I had rented an SUV - Nissan Murano from Hertz Center. On Saturday morning around 10, the car had a dead battery and I tried for 30 minutes to start. The service center helped me and asked me to try different things, but in vain. So they suggested that they will "cab" me in to the nearest rental center and also jump start my car for free, which I refused. Why should I spend my time taking care of their damaged useless car? So they said that they will send a towing truck and will charge me USD 300 if they find out that the dead battery was due to driver's mistake. I was pretty confident that I was not at fault and agreed to towing truck, picking up the car and sending me a replacement car which they did. On Monday morning at 5AM, when I went to the rental center to return the car, they agreed to refund me one day's battery issues.

On Wednesday, April 28, I followed up with the issue. They said that since "the driver left the dome light on, it was driver's fault in draining the battery out" and they charged me additional USD 300 on top of rental charges. I fought with the manager and told him that when I exited out of the car on Friday night, all the car lights were off and no electrical was on. So I cannot be held responsible that dome light was on. It could have also been on before to my rental, so I cannot be charged for that. If I was also aware the the light was on and drained my battery, I would have accepted the offer of jump start but I did not since I was not at fault in draining the battery. They refused to listen in spite of pleading repeatedly. I also told them that this experience screwed up my entire weekend. But the manager would just not listen. I told them that I will take this to consumer court and he was like okay, do whatever you want.

Hertz rented me a broken car at a premium price. My car decelerated while I was driving on the FWY. I phoned repair and they said to turn car off and on. This kept happening during my rental. I was driving from Buffalo to Montreal. Hertz did not refund this dangerous rental. Fear of dying on Freeway.

I had a claim on my car so Mercury Ins. gave me a rental from Enterprise. The car was a total loss and so enterprise offered a car for $650.00/Month. An employee of mine said she knew a guy by the name Joe B who is manager at Hertz Car Rental West Covina, CA. Mr. Joe offered a Mazda 6 or comparable for $500.00. When I went to pick up the car Mr. Joe said he didn't have anything else but a Toyota Prius. He said in a couple days I could bring it back for the Mazda for the same rate.

I ended up taking the Toyota back 5 days later. I was assisted by an employee. She changed the car, gave me what I thought was just a revised copy with the new car when I came back to Hertz to renew for more time charged my debit card $1598.00 for two months which is $800.00 per month not $500.00 as agreed on the first contract. That first contract was kept when I went back to get into the Mazda and the lady working there not only changed the car but my rate as well. I extended the car rental and was told Mr. Joe would call me to straighten out the problem. He never called.

But at least at this point the guy he renewed my contract wrote it at $598/Mo. When I went back to renew it again the same guy told me it would be $950.00/mo. I said I couldn't afford that I just turn the car in a pay for the 21/2 months I used. He said it would be $1,625.00 that is about $950.00 per month! Not as stated on my contract for $598.00 this time. No matter what I told the guy he put it on my card and said there was nothing he could do. That Joe B had told him to charge me like that.

I will never rent from Hertz again. I am 52, and my sister is 45. We rented a car from Hertz. I was the only designated driver. At the counter, they asked if I want my sister to be a driver, and I said, "Sure, why not." They did not verbally disclose the additional $49.29 that would cost me. The additional charge was not itemized on the contract.

I called to get this charge rescinded, and the saleswoman, Leah, agent number 7861, laughed at me. She could care less. I will never rent from Hertz again. Ever. It's a consumer trust relationship that is irreparably damaged. I don't trust Hertz anymore and will never rent from them again. They did not disclose extra charges either verbally or in writing. So I am done with them.

I booked online, and received a confirmation and quote of $320.00. When I picked up the car, they charged me $548. I didn't have the printout of my online confirmation with me. The Hertz agent suggested that changing my pickup time altered the fee, but this doesn't make sense, as I picked up the car later than my original booking reservation. He wouldn't budge on the price. I needed a car, and no others were available at Enterprise, or the other car rental places, so I went ahead and rented it. I was on a conference with many others, who said they had similar surprises from Hertz. I'm in middle of trying to work this out with Hertz. I will definitely dispute the charge on my credit card, if they do not refund the difference, and I will never ever rent from Hertz again. This company is way overdue for a class action lawsuit. They are a bunch of thieves.