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Greyhound - Schedule Foul-Ups

Gertie of Bells TN (8/20/04):
My granddaughter and I arrived via Greyhound in Tacoma, Washington on August 12, 2004. We were scheduled to return to Jackson, Tennessee on August 19. On August 13 I called Greyhound's headquarters to complain because I was told that on the way back to Jackson there would be a five-hour layover in Kentucky. I was told that the bus schedule had changed and that I needed to go to the Tacoma bus station on August 16 and get my tickets changed.

Greyhound • Accidents • Lost Luggage • Lost Freight • Reckless Drivers • Sleepy Drivers • Scheduling Foul-Ups • False Arrest • Fare Disputes • Abandoned • Stranded • Illegal Smoking • Hostile Employees • Individual Sagas

I had the tickets changed and thought I had resolved the situation. However, on August 19 my granddaughter and I were told we could not leave because the tickets had the wrong date on them, and that the bus was already full.

My daughter's husband is in the military and he is getting ready to go back to Iraq, and my daughter and my other grandchildren are in the process of getting ready to move. I have diabetes and must take two pills a day, and as a result of this situation I have run short.

My daughter has wasted her gas and time. The person who was supposed to pick us up on August 22 now has to take time off her job to pick us up on August 23 instead. I have personal business to take care of and am now unable to do so. I already filed a complaint with the Jackson, TN office, but have received no assistance.

Diana of Romeoville IL (6/17/04):
My husband and I arrived at the Greyhound terminal almost an hour prior to the 11:35 scheduled departure time of a bus to Chicago (from there he was to connect to a bus to Indianapolis, IN). The bus station in Joliet is small and offers no inside seating so we were outside in the sweltering heat and humidity.

The bus did not arrive until approximately 12:30; we were provided no explanation for the delay. Once the bus arrived, the driver casually smirked that we would not all be going since his bus was almost full. The driver was African-American and he loaded all the African-American passengers onto his bus leaving approximately five white passengers out.

The driver took no responsibility whatsoever, offered no apology, and if anything seemed to delight in our dilemma. He said there was nothing he could do and his attitude said he could care less. I requested his name which he refused to give. The clerk at the Joliet station stated that she has been attempting to get it automated for some time. I think that until that happens or some equitable system is found for seating on the bus (rather then the color-based one that was used), the Joliet station should be closed.

My husband had to be in Indianapolis for a job interview. We had to drag our exhausted, sweating selves from Joliet to our home to locate the nearest train station to get us to the Chicago bus station and hopefully on a bus to Indianapolis sometime that day.

If anyone had offered any apology, assumed any responsibility or showed any concern at all, we would have chalked it all up to bad luck and gone wearily on our way. Well, we went on our way, but I am continuing the attempt at contacting Greyhound. I am demanding some sort of recognition from them that this is not the way to treat their customers, since I am certain our experience was not unique and that somehow, they think this is an acceptable way of doing business.

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