On September 9, 2011, I planned to take a Greyhound bus from Boston at 10:00AM. I had been waiting at the bus station until 11:00AM to board the bus. What's more, it was scheduled to arrive in Burlington, VT at 2:50PM. I arrived in Burlington about 4:50PM, two hours late. My ride was gone and I had to take a taxi to my destination. This trip was absolutely miserable. It made me think twice from taking Greyhound ever again. I would like some compensation for this inconvenience.
Consumer Complaints & Reviews
I'm writing regarding the 3:45 a.m. bus from New York to Washington, DC. The last three times, this schedule has been problematic for us loyal Greyhound customers.
The first incident, the driver never showed up. Port Authority Staff in New York did not make any announcements. When we inquired, we were given the runaround and basically shushed away. This was very unprofessional and unacceptable. I felt as if the low fares are indicative of the quality of service. I've ridden Greyhound long enough to know the quality of service is much better than experienced during these last few trips.
Incident number two, the bus is overbooked. This time the staff was proactive and requested two buses.
Third Incident, once again the 3:45 a.m. bus is overbooked. We were finally able to board a bus at 6 a.m. This is very frustrating and disappointing. Is the customer no longer valuable to Greyhound?
Please have someone better manage the logistics as well as better train your staff at Port Authority. It's extremely difficult to continue doing business with an organization that no longer values its customers.
I was catching the Greyhound bus to Atlantic City for the weekend. As I bought the ticket, I was told I needed to go to line 80 and that would take me straight to the Showboat Casino. When we arrived in AC, I was told that it wasn't going to that casino and when I asked why I was told that "sometimes they do that." And when I asked how could I have figured out this information, I was told, "You probably wouldn't." Hmm, the bus driver was really nice though and helped us out, but still, this situation makes no sense.
On Sunday of September 4, 2011, I engaged a ride to Greyhound, 181 Ellicott St, Buffalo, NY to purchase a one way ticket to Penn Station NYC, Renita. I was talking to some kids and laughing, and was still laughing when I approached the ticket counter. I told her, " I need to purchase a ticket to Penn Station, NYC." I said this twice, "Penn Station". I paid my money, and saw the ticket said "NYP" (it looked like it was for Penn Station). On Monday of September 5, I called the toll free Greyhound number to ask about baggage sizes, and during the conversation, he asked me for my confirmation number.
I then found out Renita had sold me a ticket to Port Authority! I then asked to speak to a supervisor, which I could hardly understand. He expressed his sympathy for my situation and told me "no refund". I said I'd have to travel back there (two hours), plus get another ride, which I have to pay to rectify the situation. I have today sent them an email complaint of what happened in their "contact us" option found on their Greyhound site. Janet **, a retired 63-year old.
My first concern with the Greyhound Bus Company was not being able to complete my online reservation for my ticket to Youngstown, Ohio. After entering the requested information and being directed to the payment page, a message appeared that the online purchase could not be completed with no explanation of why it could not be completed. I went to purchase my ticket at the downtown bus station in Youngstown, explained what happened, and asked for the online price. I was told I could not get the discounted online price because, they said, "We do not deal with the online people." I paid the standard $151.00, one way price. Why is the online service offered if I cannot complete my online purchase? The attendant seemed to be familiar with the problem, so why wasn't I offered the online price?
So, I board the bus in Youngstown at approximately 2:30 on September 2, 2011, transfer in Pittsburgh, and start out for Baltimore, Maryland. At approximately 9:00 pm, we pull off the road in Hagerstown, Maryland because the lug nuts were coming off the right front tire. The driver called the problem in and we were told that it would take 3 hours for a replacement bus to arrive. So, we were stranded there until midnight.
The bus driver had already spoken to us as if we were problem children, making comments like, "This is a 20 minute rest stop. I will not come looking for you. Be back at 7:15 or you will be spending the weekend at this rest stop." Rude! He was acting like he was doing us a favor rather than doing the job that we gave Greyhound our hard earned money for him to do.
Our concerns mounted with the realization that we would miss our connections to Washington, Richmond, and Norfolk.
Upon arriving at the Baltimore, Maryland station at 2:00 am, we were told that the express bus to Washington would arrive at 2:50 am but if we were going further than Washington, we would have to wait for the 8:00 am bus! Six hours! I have no idea what the schedule is going to be for connections from Washington to Richmond, Richmond to Norfolk, and Norfolk to my destination of Elizabeth City, NC. No one at Greyhound cares, no apology. Customer service at Greyhound does not exist. I read the notice that Greyhound does not guarantee a seat, even after it is paid for. I must look into that because it does not even sound legal. I am supposed to hope and pray that I get the seat and schedule that you advertise and I pay for, but if I do not, isn't it your responsibility?
I also question whether the bus with the loose lug nut was inspected before being put on the road. We were blessed to have made it off the road before the wheel fell off.
My daughter stood out in the rain in New York City, with many other passengers, waiting for a Greyhound Bus that never arrived. The pick-up time was eight o'clock at night and she arrived at seven. She was finally forced to leave at eleven thirty, because the other passengers left and she was alone on the street. The pick-up location has no enclosed shelter, just full exposure to the weather. And everyone was caught in a rain storm. She tried contacting Greyhound through different numbers to determine if the bus was in an accident. Greyhound has no numbers to tell passengers if one of their buses is going to arrive or not. They have plenty of phone numbers when it comes to services that require payment from you. The bus drivers that maintain these routes should at the very least be given phone numbers of designated passengers to let them know if the bus will not arrive. Clearly, Greyhound is not interested in putting their passengers first.
My daughter has very little time off of work to visit her family. Rescheduling is very difficult at best. From what I understand, there is no cash refund on her bus ticket. Greyhound gets what they want and my daughter gets nothing. It is another indication of profits over people. My friends and family want to know what happened to the bus and why you have poor passenger communication. Based on other complaints, I have read you appear to be a company that has very poor customer relations. I want my daughter to have a cash refund, so she can reschedule a home visit in the future from a transportation service of her choice.
The following information is about her pick-up location and reference number to her ticket. I want this matter investigated. I will be filing my complaint to other websites, so potential passengers can be warned ahead of time of your total lack of regard for your passengers.
Bus Ticket Reference:**
Bus Pick-up Location:N.W. Corner of 34 St. & 8th Ave.
Curbside-Not Enclosed
New York Penn Station, NY 12550
The bus was scheduled to leave from Kansas at 5:45 and left the station at 7:15. The bus driver was also being so disrespectful towards me and the other people riding the bus. Also, when the AC was turned on, there was water falling on top of me on the way back to Dallas.
My granddaughter and I arrived via Greyhound in Tacoma, Washington on August 12, 2004. We were scheduled to return to Jackson, Tennessee on August 19. On August 13 I called Greyhound's headquarters to complain because I was told that on the way back to Jackson there would be a five-hour layover in Kentucky. I was told that the bus schedule had changed and that I needed to go to the Tacoma bus station on August 16 and get my tickets changed.
I had the tickets changed and thought I had resolved the situation. However, on August 19 my granddaughter and I were told we could not leave because the tickets had the wrong date on them, and that the bus was already full.My daughter's husband is in the military and he is getting ready to go back to Iraq, and my daughter and my other grandchildren are in the process of getting ready to move. I have diabetes and must take two pills a day, and as a result of this situation I have run short.
My daughter has wasted her gas and time. The person who was supposed to pick us up on August 22 now has to take time off her job to pick us up on August 23 instead. I have personal business to take care of and am now unable to do so. I already filed a complaint with the Jackson, TN office, but have received no assistance.
My husband and I arrived at the Greyhound terminal almost an hour prior to the 11:35 scheduled departure time of a bus to Chicago (from there he was to connect to a bus to Indianapolis, IN). The bus station in Joliet is small and offers no inside seating so we were outside in the sweltering heat and humidity.
The bus did not arrive until approximately 12:30; we were provided no explanation for the delay. Once the bus arrived, the driver casually smirked that we would not all be going since his bus was almost full. The driver was African-American and he loaded all the African-American passengers onto his bus leaving approximately five white passengers out.
The driver took no responsibility whatsoever, offered no apology, and if anything seemed to delight in our dilemma. He said there was nothing he could do and his attitude said he could care less. I requested his name which he refused to give. The clerk at the Joliet station stated that she has been attempting to get it automated for some time. I think that until that happens or some equitable system is found for seating on the bus (rather then the color-based one that was used), the Joliet station should be closed.
My husband had to be in Indianapolis for a job interview. We had to drag our exhausted, sweating selves from Joliet to our home to locate the nearest train station to get us to the Chicago bus station and hopefully on a bus to Indianapolis sometime that day.
The bus did not arrive until approximately 12:30; we were provided no explanation for the delay. Once the bus arrived, the driver casually smirked that we would not all be going since his bus was almost full. The driver was African-American and he loaded all the African-American passengers onto his bus leaving approximately five white passengers out.
The driver took no responsibility whatsoever, offered no apology, and if anything seemed to delight in our dilemma. He said there was nothing he could do and his attitude said he could care less. I requested his name which he refused to give. The clerk at the Joliet station stated that she has been attempting to get it automated for some time. I think that until that happens or some equitable system is found for seating on the bus (rather then the color-based one that was used), the Joliet station should be closed.
My husband had to be in Indianapolis for a job interview. We had to drag our exhausted, sweating selves from Joliet to our home to locate the nearest train station to get us to the Chicago bus station and hopefully on a bus to Indianapolis sometime that day.
If anyone had offered any apology, assumed any responsibility or showed any concern at all, we would have chalked it all up to bad luck and gone wearily on our way. Well, we went on our way, but I am continuing the attempt at contacting Greyhound. I am demanding some sort of recognition from them that this is not the way to treat their customers, since I am certain our experience was not unique and that somehow, they think this is an acceptable way of doing business.
