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Greyhound - False Arrest

Jeanne of Pueblo CO (7/8/04):
I took a visiting European friend who is a missionary to the bus terminal. He wanted an Ameripass to travel to several places. The Ameripass is cheaper for Europeans than for Americans.

Greyhound • Accidents • Lost Luggage • Lost Freight • Reckless Drivers • Sleepy Drivers • Scheduling Foul-Ups • False Arrest • Fare Disputes • Abandoned • Stranded • Illegal Smoking • Hostile Employees • Individual Sagas

The first clerk knew nothing about them, and the second clerk said we could not receive the discount because the missionary was currently in the United States. When I asked for her boss she picked up the phone and said, "Will you come out here and tell this [expletive deleted] she can't have this damn pass?"

I waited almost 15 minutes and then Tammy (the manager) came out. She had an attitude right from the start. I tried to explain the situation, but she simply would not listen.

Finally we decided to pay the American price. When I gave her my debit card she asked for my ID which I did not have. She said we would have to get it, that she was canceling the sale and that we could come back later and stand in line. I asked to see her boss, and was told he was at lunch and that she might tell him I wanted to see him when he came back.

I told her I was not leaving until I talked to her manager so she called security. I explained the situation to the security guard and he told me he did not care. I told him I was not leaving until I talked to the manager. He decided I was trespassing, slapped handcuffs on me, and dragged me off to hold me against my will for over an hour until a police officer showed up.

When my friend (the visiting missionary) said he was going take pictures (with a digital camera), the security guard said, "Go right ahead I will take the damn thing away and destroy the film and the camera."

During the time I was held I was told that I had no rights on private property and that he was going to insist that charges be pressed against me. When the officer came he stated the situation should have never happened. He took the handcuffs off and threw them on the table. I was released, but unfortunately my friend still had to purchase a ticket from this group.

I will be contacting an attorney to file a lawsuit against Greyhound and the security company (Spear Security). I will also look into filing criminal charges against the individuals involved.

Jeanne should indeed sue Greyhound and the security company for false arrest.

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