Greyhound

Yesterday 2/6/12, I purchased a ticket for my son from Las Vegas, NV to Binghamton, New York. The cost was $229.59. The first sale did not seem to go through and I had to try again. I called your customer service at the time and waited at least 45 minutes on the phone and finally spoke to a representative to ask if the transaction was duplicated and he assured me it was not. Today, I checked my credit card and saw that I was charged twice for the above amount. The ticket was under Devin ** and I would like this resolved. My email is **. Please advise me as soon as possible. One of these charges is in error.

Tonight, I am taking a bus back to Toronto, from Guelph, ON. The time is 7:10 PM. My driver is a woman, who asked me if my suitcase is heavy. I said yes, and she proceeded to give it to me, and walked away. As I struggled to fit it under the bus, she watched me and said "this is why you travel light". She didn't even offer to help. I didn't expect her to do it herself, but the fact that she stood there and watched me was disgusting. Also, she then proceeded to embarrass me, by saying to the entire group, "if you want to bring so much stuff, don't expect help". I've honestly never come across someone as miserable as her in a long time. I am very dissatisfied with your customer service from this experience. I will surely be taking the Via rail home from school more often.

I left Madisonville, Kentucky to arrive in Athens, AL, about a 4-hour drive. Going down, it was not too bad. I had a layover in Nashville, TN for about close to 2 hours. I stayed in AL for one month. Upon coming back on Greyhound was a nightmare. From Athens, AL to Nashville is only 90 miles. The layover was 9 hours. I was only one hour and a half from home.

It felt like I had just boarded when the 9-hour layover started. It was nighttime, I felt uncomfortable even though I was allowed to be inside the station until my departure came. When the time came for that, the bus I was to get on was so packed with people it was all full. Then after we were allowed to get on the bus, we settled waiting for almost an hour to leave Nashville. Buses were pulling up and loading our bus with passengers from other buses and we had no room as it was.

I was shocked to see my bags have made my bus. Going Greyhound is a nightmare. I advise anyone to find another way to travel. God willing, I will never take the Greyhound again. It's been almost a year and that trip is still on my mind. It was just unbelievable, the time it takes from one place to another on Greyhound buses. The seats are uncomfortable, no leg room. The bathrooms are scummy. I would give a thumbs up if Greyhound went out of business.

I am handicapped. I took bus with Greyhound busing from Albuquerque, NM to Deming, NM with change in Las Cruces, NM. The building in Las Cruces, NM was closed. I had to stand outside. My wife called and they told my wife I missed my connection through no fault of my own and had to wait to get a later bus. My right leg is paralyzed plus I have an artificial leg on same side. The Las Cruces, NM Greyhound bus depot did not open till 07:00 am. Wife was very worried with me being outside. There's no place to go and we missed the connecting bus. The building closed. They do not answer their telephone for complaints. They say they can't do anything about it. We need refund plus risk of no security and Greyhound missed the next bus connection.

Yesterday and today, I am stranded in Billings, Montana. I was on the way to Seattle, Washington when Greyhound said there were no connecting buses to Seattle. I had waited in the terminal for almost 24 hours and Greyhound would not help with any food or blankets for people sleeping on the floor. The Greyhound people have been unhelpful. They will not assist people.

I lost baggage as a result to the administration of the Greyhound bus. My baggage was locked in the lockers during the New Year holidays of 2007. I was in Vegas from the 30th to the 7th. I was not given my baggage. They were locked in the locker and the administration of the bus company there refused to give me my stuff. They stated they would send my stuff to Washington. I lost several items in the baggage. I reported this incident to their corporate office in Texas and I was told they would look into it.

I received a letter back stating that they were unable to do anything about it. This was in 2007 after I registered myself to recovery. I was very much dismayed. I found this to still be an unjustified issue to this day. I filed a complaint to the city of Las Vegas and they claimed recent that this company is that of private. I still say they are licensed in the state of Nevada and the city of Las Vegas on a business license, perhaps they are partners.

At any rate, I lost $200 and I am a student in law. I also had all my registers of action with me from the superior court for the state of California county of San Bernardino. I was determined to file appeals to their county as this was the reason in which I had them. I further have been in recovery since this occurred and the city of Las Vegas has assumed that there was a statute of limitations involved. No, I wrote to the bus company in Texas timely that I will resolve the matter with private administrators. Again, I will write the city to allow them notice to the fact that they share as partners issues such as this, although when it is a liability held to the state in which has the accused entity the business license is enough to prove that this entity, whether having private or not, the license still registers to that city.

The liability is held to the agency in which has the clause "private", although the claim goes to the city until it is assigned for proper investigation. This did not occur. It appears the agent for the City of Nevada is negligent in wanting to associate the claim to the proper party for reference to see if the claim was initiated with the private entity prior to the city. At this point both entities are now liable. Until one responds properly this deems as an action for mediation conference. I will jump on it immediately. I was also held hostage and was not able to leave the terminal by bus for 7 days. What a trip.

On 1-11-2012, my company sent me to go pick up a car in another state. During the time I got my ticket, the guy behind the counter inform me that my bags would go out on the bus with me, but when I arrived to my next layover my bags were not there. So the next morning I called back to where my bags were and I was told that they would be placed on the next bus leaving out.

When the bags arrived at the place of downtown Atlanta GA, I quickly found my bags which were out of place, so as I got my bags, I went in one and notice that a firearm was missing and a electronic device was gone. I quickly went and reported the items stolen, and now the firearm is in the data base of being stolen, in which the police have been notify where the problem begin but this bus line Greyhound needs to update their system to let people know where there bags are at all times and it can be done with technology.

Greyhound Contact & Greyhound Security: Here is a person at Greyhound that was extremely helpful to me. She works in the corporate office, not the call center and she speaks English! Her name is Claudette **, direct number 214-849-8213.

Next, Greyhound is cruising for a disaster. Their security is spotty at best. During my Ameripass journey, one lady got upset with another person speaking too loud. She pulled out her pocketbook, and jokingly said she was going to "Tase" him if he didn't "shut up" and showed me a taser! It's like 911 nothing is going to be done until there is a disaster.

Customer service, bus cleanliness, and bus driver rudeness still is a major problem. I doubt this company will ever fix itself.

Buses were hours late which made miss connecting buses and extended my travel time by hours. Drivers were rude and disrespectful at times. No one would answer any questions or give me an honest truthful explanation as to what was going on. Horrible customer service! I had to spend more money than I intended to spend on food. I lost a day's pay because I had to call off due to constant delays and problems.

I bought a one way ticket from California to Illinois and brought with me 3 pieces of luggage, all of my worldly belongings as I was moving to be with family. I am a disabled/diabetic/cancer survivor medication dependent woman who spent the last of her Social Security check to pay $273.00 to travel home.

The security of bags and luggage is non-existent. When I was boarding a bus in transfer in Las Vegas, the "Security Team", three of them, were slumped over a barrel of sorts and just looked and me and waived me away. Luggage was everywhere, but when I asked where mine was, I was told don't worry it's here. I didn't see it, but I was herded onto the bus. Somewhere in Colorado on the way to Denver, the bus broke down, stranding us in freezing temperatures. A bus was stopped a few feet away and we were told only 20 people could board and it was standing room only. I rode for over two hours sitting in a cold dirty Greyhound bus toilet! The luggage, I have no idea, but we were told it would make it to Denver. I've not seen my luggage since. My medications, personal medical reports, family heirlooms and clothes were in this luggage! Everything I own!

In Denver, it was chaos with hundreds of people stranded. I had to repeatedly beg for help and trust me, they did not want to. It was until I felt my sugar spiraling down and told them I'd end up in the hospital that they offered me a hotel room that I had to pay for and no the shuttle from the hotel wouldn't pick me up because it was too late and no Greyhound personnel would help. I had to take a cab and to find a cab, I stand on 19th street in freezing snow filled conditions and hope and pray my taxi would show. (Note: I had a friend not sent me the money, I'd have to sleep on the floor or chair with others stranded.) I made it to the hotel, paying $11.00 out of pocket. The hotel room was $35.00!

The next day, the shuttle driver from the hotel taking me back to Greyhound Denver chided me, warned me never to take Greyhound, they always strand people and last year, the Salvation army had to come in with cots and food for the poor souls Greyhound wouldn't help.

Now, I was due to arrive in my home state on Dec 23, 2011 and arrived December 24,2011 with only what I had on and two carryon bags. I've begged, pleaded, written, called everyday for help and to no avail. I get people who are not versed in the English language and when I finally got a claim form, it appeared to have been written by a five year old. No one will help me. I cannot even afford my medication replacement, not to mention clothes, medical information and personal items. Greyhound doesn't reference the bag ticket numbers, doesn't want to even know what bag description to look for. How can they get away with this? Please if you know of any way I can get some help, please let me know.

My husband left his business folder on the Greyhound Bus during a transfer in Knoxville, TN to Cedar Rapids, IA. I tried to call the station there at 865-522-5144 to speak to someone about it. No one answered the phone. I then called the Asheville, NC station, where I was able to speak to a Dave, who was very helpful. He called Mike at the TN station using the back line he can reach him on and told him that I was on the phone looking for the item. I am bothered by the fact that the station is open and no attendant is answering the phones. We really need that item to reach IA by Monday if sooner.

My 60-day Ameripass journey (part III). Still less than a star experience.

Priority seating. Since I was traveling during the busy holiday season I noticed that many were getting bumped off the bus. Greyhound's priority seating is yet another fine example of how some corporate marketing wonk threw down a program without really testing it out operationally or training the already rude, crude and insulting counter agents (the majority of them are; when I see and hear a nice I feel like giving them an award). So, anyhow, I'll keep this brief. I purchased 11 priority boarding's; out of the 11, priority boarding customers were asked to board 4 times. After missing a few of them I started going to the front of the line when boarding started and then asked the agent when priority boarding is going to happen.

Oops, we forgot. I missed 4 of them for $20 dollars. Not much but I can imagine how many people do not know they need to stand in front of everyone and flash the ticket to get on. Also, cutting a long line in a Greyhound station does not gain you friends amongst the masses. It is a very uncomfortable process that needs (how it is executed) either reexamined or retrained. If it works like I was told it should. Gate or rude customer service agents are supposed to call priority boarders first; they are not even suppose to stand in line. The fact is they are so busy arguing with customers, and so overwhelmed they always forget. Again, if you buy it, it will work but you need to cut to the front right before the bus loads and tell them you have priority boarding so the rest of the line understands that you paid extra for the ticket.

Orlando gate agent vs. corporate. So I went to buy a priority boarding tag and showed my Ameripass and my letter from the executive office telling them that the Greyhound ticket printer printed my pass faded and they cannot reprint it. Don't ask why. I did and for whatever reason, Greyhound cannot. Anyhow, this letter came on Greyhound letterhead, stating to accept the pass and was signed by a member of senior management with a letter asking them to call if they had any questions. No problem, right? I don't get upset anymore. I just guffaw and smile and pull a regis with a smile and state, "Are you sure that is your final answer?" Last thing you want to do is to be dragged in the sludge arguments of a Greyhound agent. I went there once and I have seen passenger after passenger do it and not get anywhere. They end up getting kicked off busses and having security called (they are the rude gate agents body guards). It's disgusting. Sorry, I digress.

I did not get upset. I asked that was her final answer and told her I would call the individual that issued it and let him know. I also asked to speak to the manager on duty to let them know what was going on. She proceeded to get loud and critique the call center. Wow, not me but the call center. Mind you this letter came from corporate and I have the woman's direct line, granted it took me 5 calls demanding to speak with the VP of Customer Service before I got a call back. I also left over 5 messages of their customer escalations line too, but eventually I got a call back. Sorry, I digress again. So she says, "The call center does not know what they are doing. None of them have never done this. Most of them are former Burger King workers." Um, ok, what the heck does that have to do with anything? Who trains these agents?

Do they have QC? Spotters? Like plain clothes people who ride the busses to check for idiots like this? I know this is minor compared to some of the things I have witnessed, read and experienced, but once again it does not cost much to have a QC team that travels around and watches for this. Anyhow, she then says "wait here Ill be back" snidely, not even like Arnold. She comes back and says she talked to the manager and that "she was going to let me on the bus this time." Um, ok. I have a call into the corporate office again to report this one. I am also going to send them to this page to read everyone's complaints. Fact is I have seen all of this and it still goes on.

Bus cleanliness. For god's sake how hard is it to take a damp rag and clean the bus interiors? Stay on top of the chewing gum wedged everywhere. Removed all the caked on grime, on the hinges of everything and everywhere. Words cannot describe how dirty they are. The new busses look new still but they are starting to go the same way. You can tell the internet only works half the time and the power supplies are not reliable.

Greyhound bus bathrooms. I rode from Key West to Bangor Maine. There was not a single clean bathroom. Hand sanitizers were empty, graffiti on the wall, and I'll spare the details of what was all over. You need to see it to believe it. I am going to do some research. The department of transportation should have some sanitation standards you would think for busses. Some safety standards. Some federal speaking standards in terms of how rules and regulations are communicated. Not squealed, yelled and threatened as most of the drivers do. Well, there is my update. I have another two major trips across country on this bus line. Sorry about the way this is written. I think we all need to call our AG office or Congressperson's office and ask them what guidelines are in place to regulate transportation businesses like this.

I was trying to go to use the bathroom in the back of the coach when this older man whom I think was intoxicated grab my behind and was trying to keep me from shutting and locking the bathroom door. I felt so uncomfortable and I was in a state of shock that something like that was happening. I returned to my seat and called my ex-husband to begin to explain to him what was happening. An army man that was in front of me, over heard my conversation. He asked if he could walk me back to the bathroom and waited outside for me, and, that was what he did.

When the bus got to the Chesapeake House for a rest stop, I got off the bus and informed the driver who was an African American woman of what had taken place. Her response was, "He was probably a pervert". Then she asked my age and told her I was 28. She said, "Well if you were a minor, I would have to report it to the police". I stood there in disbelief that I would have had to be a minor in order for something to be done about what took place!

I have been riding Greyhound for the last ten years and nothing like this has ever happened. I felt that the driver should have did more and that man should not have been allowed to continue the ride. That was the most uncomfortable ride to Richmond VA I have ever had! I am speaking with a Lawyer because that should have never happened. I found myself not sleeping last night. All I could think about was that man and how he got away. My vacation turned into a nightmare.

On December 23, 2011 at approximately 3:00 am, my sister Jennifer ** and other patrons aboard the bus being driven by David ** began making complaints to Mr. ** about his driving because he appeared to be falling asleep at the wheel while driving on the mountains in TN. Two and a half hours later, Mr. ** stopped in Dalton, Georgia and asked Jennifer if she was the one who made the statement, "Are you okay, because you seem tired?" My sister admitted that she made the comment out of concern for her safety and the safety of her 4 year old daughter traveling with her.

Mr. ** told my sister to get off the bus in Dalton because of the comment and he stranded my sister and her 4 year old on Christmas Eve in 39 degree weather 17 hours from her home and 9 hours from her nearest relative. I was forced to leave my family and drive to Macon to pick her up. This is after I spent $400 on the Greyhound bus ticket. The driver threatened to sue my sister for $5000 for complaining about his driving. Had Mr. ** thought Jennifer was a serious threat of some kind due to her complaining, then he should have stopped the bus at the time of the complaining and called the police. Instead he waited 2 and a half hours later to take action.

I purchased my ticket online with my visa card ($101.79) in which I chose my designated time of departure (11:40 pm) and arrival (8:30 am). I got to the station one hour (10:30 pm) in advance as stated with baggage in tow. As time progressed, I stood in line with the passengers to prepare for gate call just to be rerouted almost at the back of the line. Finally, we board about midnight and leave about 10 minutes later.

About an hour into the trip, I began to smell this unpleasant odor which was disturbing because I thought it was coming in through the vents. I inquired about it to the bus driver in hopes that it was just some oil burning off. We began the ride again and the odor got even more stronger and unbearable because these fumes were heavy in the air and I (we) had to inhale these fumes. This was not good because I could not rest knowing this. Then the bus began making these noises and they got loud then louder and really loud. The driver did not attempt to stop until I and some of the passengers noticed the bus was smoking from the behind and the smoke is sipping in.

Now, it is scary and I was concerned on what is going to happen next because we had to get off this bus. I know I did not want to continue to sit and inhale this smoke and fumes. We finally pulled over, rushing into now the cold, having to wait on yet another bus. The driver pulls up the luggage rack, then a bus en route came along, said that there was seating for only 10 people. I got on that bus in hopes to make it to my destination and to my scheduled appointment.

I have seen bad service in my six decades on this planet, especially with staff who are under stress at Christmas. However, today, Greyhound takes the cake for incredibly uncouth insolence and downright unforgivable rude behavior. On top of that, the company itself is out of control with its ineptitude. It's thoroughly unbelievable. My niece, from Kelowna, came to visit us in Maple Ridge. Today, we took her to the Greyhound station, in Abbotsford, to catch her bus home. I was horrified by the shoddy service that this transportation company provided to her, and her fellow travelers.

Her ticket, which she purchased about a month ago, declared that the ticket is on a first come first serve basis. It also recommended that the ticket-holder arrive one hour in advance of the scheduled departure time. Moreover, the ticket continues to say that if a ticket-holder is unable to get on the scheduled bus, then Greyhound would try to get the passenger on the next available bus. Lastly, the ticket also states that it is non-refundable. When we arrived at the station, there were passengers waiting to go to Vancouver, which was scheduled to depart from Abbotsford long before 11 am.

Three buses arrived, going to Vancouver, but all of them were too full to take any new passengers. The irate drivers, probably annoyed at having to deal with the anxious passengers they encountered at every stop, were abrupt and doubtlessly praying for their day to be over with. They attempted to comfort the passengers with there is another bus right behind me, just 10 minutes away. Then they would drive away as fast as they could.

Thirty minutes later, still no Vancouver bus. However, three more did come, an hour later. Some of the seniors were very visibly upset, wondering what they were going to do if they didn't have a bus ride to their destination. No staff members came out to explain what was happening, what could be expected or even if there were any more buses coming. The clerk at the desk was rude, unfriendly and unbelievably unsympathetic to the passengers.

The passengers commiserated together, while we waited. We heard each others' stories, how long they've been waiting, where they hoped to go, when they bought their tickets, and some wished they had booked an airline instead. Some said that they can't afford airfare, but they want to be with their family, so they are at the mercy of this bus service. Some seniors told me that this happens every Christmas with Greyhound! Is this true? How come it's happening over and over again?

I watched a tiny elderly woman (about 75-90) try to keep her place in the chaotic and random lines, but it just was too much standing for her, and she had to go back inside the station to sit down. She had bought her ticket months ago too. She was apprehensive that she may not get a bus home. My niece (who is a nurse) took care of her, made sure she got on the bus with her, and sat near her to ensure that she was okay throughout the trip. My niece emailed me when she got home about this senior, who had trouble with the bus steps.

The bus driver had no concerns, never attempted to help her on the staircase. In my younger days, the drivers always offered an arm out, even for young women and the men, coming on or off the buses. Whatever happened to the courtesy that Greyhound was so famous for? This was the sweetest little lady you could meet. A grandma that anyone would love to have. Always smiling, never afraid to thank you for your help, and I bet she never complains about anything. Why would a public bus driver be so inconsiderate to such a person?

There was no system in place, at the bus station, to establish the first come first serve promise stated in the Greyhound contract on the ticket. None of the buses were labeled with their destination. Each bus parking space had a number on the pole in front of it, but no signage were placed anywhere in the station saying where to stand in line for which destination. People were rushing to wherever a bus parked, whenever one came in. It was so disorganized, so frantic and as the day wore on and on, the waiting passengers got more upset and worried as to whether they will be on any bus, something they had paid for and something that had a departure time and date on. Some people had bought their tickets three months ago and trusted Greyhound to give them the service that they paid for, on the scheduled date and at a time that is reasonably close to the scheduled departure time.

For at least 40 people, on this date, I did not see any buses available anywhere near those times. I can see one hour late, but not 3 going on 4 hours, unless there was a major catastrophe happening. None happened on this day. Finally, about two hours after departure time, two Vancouver buses came in and were able to accommodate some, but not all, new passengers. My husband had been calling customer services on his cellphone for about an hour. There was so much static on their line, that he wasn't sure if they heard him on his first call. On the second call that got through, also with lots of static, he heard them say, "okay, okay, we heard you on the first call".

Another passenger waiting to help get his mother on the bus home walked from passenger to passenger with the Greyhound customer service phone number and encouraged people to complain. There was even talk about standing behind each bus and stopping them from moving until every passenger in the station had a seat on a bus. Another person called the news and asked them to come down to the station, to be a witness and write a report on this ** service that was being meted out by Greyhound.

My niece's bus was scheduled to leave at 11 AM. We arrived 1 hour early. The Kelowna bus was more than hour late, but she was already too upset to ever think about buying a bus ticket again. Several people from the Vancouver bus waits were also saying they will not be doing this again. It wasn't only the Vancouver and Kelowna routes that were so overbooked and unavailable to Abbotsford customers. Passengers to Prince George also had a problem. One driver said that a new bus was coming out of Vancouver just for Prince George and would arrive in Abbotsford in 40 minutes. I wonder if that was true or not

My questions to Greyhound management are these:

In this age of computers, how is it possible that you are unable to have adequate buses to accommodate your passengers? How is it possible that you cannot track how many customers you have at which stations, and where they are going? Why are you letting people buy tickets, on these busy days, when you don't have enough buses for the people who purchased their tickets in advance? I mean, really, Why are you even selling tickets on the same day, at a time when you cannot provide enough buses to handle the advance ticket-buyers? And why are the last minute ticket-buyers getting on the buses, before the advance ticket-buyers? They get on first because there is no line established, no first come, first serve system in place!

Why is there no first come, first serve system in place? This can be done on the tickets, by numbering them or color-coding them. If that is not possible within your system, then how about establishing lines at the right bus parking spots in each station, so that it can indeed be a first come, first serve system? Greyhound Bus Lines has been in this business for years. Why is it that after all those years, that they are so disorganized to this day, in a busy season and cannot handle the extra load? A ten year old can be better organized than this company!

What happened to customer services? Not only are the staff members stressed out and often end up being rude to the customers, but they hide in the back so they don't have to deal with any of the customers. The one working the counter is probably the clerk most junior, or drew the short straw. Why isn't there a staff member present to explain to the crowd what is happening, what to expect, and comfort the crowd in some way? In the case of my niece, she had to go to work the next morning. If she didn't get a bus in time, we would have driven her to Kelowna. However, the bus line would not have refunded her ticket. Is this what customers can expect every December?

And my question to the members of parliament and to the members of the Legislative Assembly is this:

How in the world, in today's society, with the efficiency of computers, does Greyhound get away with treating their customers this way every Christmas? This is akin to bullying. This is treating people in a derogatory manner. Consumer-wise, how come Greyhound is getting away with breaking their contractual obligation? Perhaps this letter should be sent to lawyers, in hopes that one of them might pick up the case as a class action lawsuit. These people should be getting a refund if they find an alternate method of travel when their transportation hasn't shown up within a reasonable time.

I must remember to submit this, my rant, on the internet, every November, to warn people to seriously think about finding an alternate method of travel. It's time for Greyhound to shape up or ship out. How can a long-time company like Greyhound Bus Lines be so disdainful? I write this letter with utter contempt! Overall, it was a very bad experience for what should have been a good one during the holiday season.

The Greyhound employees act like they're doing you a favor by allowing you to pay to use their service. The drivers will snap at you if you don't have your ticket out to present to them when boarding. Additionally, the traveling experience itself sucks. Every time the bus comes to a major city, they make you get off the bus for about an hour, and then re-board again, even if you're not switching buses.

Complaints aside, the Greyhound did get me to my destination on time, and I did go halfway across the country and back for less than $200.

I would give no stars. That's for sure. And I want my money back. I am 56 and my brother 63 was in the hospital in NY. I needed to get there. I scraped up enough money to get there. I picked up my ticket in Atlanta GA (round trip). This was on 9-8-11returning on 9-14-11. They had security guards there. I didn't mind that. Anyway, while I was getting my ticket, there was a commotion by the doors. Security was dealing with a man who seemed to be drunk. So, I got my ticket and got out of the way. I got on the bus and went to NY to see my brother.

Now it's the 14th and I was getting ready to go home. I looked at my ticket and it said the return date was 9-13-11. I was like "What the **." I called "Greyhound customer service" (worst people in the world). I guess they are in India or someplace out that way, because I could not make them understand my dilemma. They kept repeating themselves reading off a script I guess. I have done customer service for over 20 years and I would never treat a person the way they did.

The first "box of rocks"(idiot) I spoke to kept repeating herself off a script. I could not make her understand that I got the roundtrip ticket because of my budget and have no extra money. She kept telling me I had to go back to NY City (costs $22), fix my ticket, and go back to where I was in NY then go all the way back to the city when my bus was due. Plus, I had to pay $15 more to fix my ticket. I said, "Why am I paying for your mess up?" She started again, "You have to go to NY City." So, I asked her to speak to a supervisor. She told me there was none.

Now I'm getting upset. I told the "let's call her a lady" I was not hanging up until I speak to a supervisor. She told me, "I'll just hang up on you". I told her, "You do that and I'll keep calling till I get a supervisor." She put me on hold for 10 minutes and picked up my call and surprise, I was still there! She put me on hold again for a few more minutes. This guy got on dumber than the first one so I explained it to him. He started reading from a script. I was thinking to myself "**." I told him, "Look, please stop reading from your prompter and just listen to me please." He gave me a number. I called this number for an hour. I got no answer.

I called customer service again anyway for 3 hours. I went round and round with these heartless **. I ended up not having them help me (oh, because I paid cash for my ticket). I ended up sleeping in a park till I could beg the money up to get home. I got home over a week later. I sent a letter to "David Leach", CEO of Greyhound Lines Inc., 15110 Dallas Parkway, Dallas TX 75248-4635 (that's the address and name given to me). I got the letter back and it said non-deliverable address.

What the ** is going on? Are the people at Greyhound that cold and heartless to take honest people's hard-earned money and just blow them off? I ended up going to the hospital when I got home, because I could not use my right arm because I have degenerate bone disease in it. And sleeping in the cold park after all that rain made it worse. So now I have a $3,000 hospital bill, a letter that the address is undeliverable, and I sit home because of my arm. How can these people sleep at night? And I see now why they took the jobs from us and moved it out of the country so they could teach those heartless ** how to be heartless. Sorry for the bad words, but I am really upset and I have lost all faith in Greyhound (money grubbers). I will never use Greyhound again. My next step is to talk to CNN.

I'm writing in regards to my personal items I had shipped via Greyhound. I moved from Kamloops, BC Canada to R.S.M, CA USA. I moved with only 10 boxes of personal lifelong treasures/items. All 10 boxes arrived destroyed. My gaming computer tower, which was shipped in its original factory boxing, was thrown/dropped so hard. It broke rivets. The processer fan broke off and the USB board got broken. My antique lamp busted in half. My children's pictures were destroyed, the pottery plate was broken, and an artwork was ruined, just to name a few very important things to me.

I finally received a response from Greyhound offering me $100.00 in compensation. I told her that wasn't going to work for us. She replied that she has no record of our shipping documents and that she has no record of the cost of the shipping. I informed her that I still have my paperwork and that I claimed only $550.00 in damages. She is refusing to work with me on this matter. It's very frustrating that a company can treat customers in such a way. You would think that with the declining economy they would want to please customers, not discourage them from their company.

Greyhound Bus-lines is a cesspool of malicious employee(s). In Las Vegas, I was denied my return trip to Phoenix AZ and I was compelled to purchase an other ticket the next day to get home. I had to spend a miserable night on the streets of Las Vegas! They refuse to refund the $49.40, I had to pay to come home or to compensate for the misery they caused. It is a longer story and numerous e-mails to and from them. (I have saved all). Please note, I was not intoxicated or impaired in any way, other than complained to security guard #1 about the chaos and disorder of departing riders.

Hired security refused my son to travel on a bus stating he had alcohol on his breath. He may have had alcohol on his breathe as he had one beer with his Uncle after work. He had a prepaid ticket and was told he could not travel using his ticket for 24 hrs. There was no one from Greyhound to talk to and he was asked to leave the bus station. He called his Uncle back to the station to try and help talk some sense into these security people. One man, one woman. They were very rude and belligerent and told them they were calling the police. So they left. When has Greyhound implemented a zero tolerance for having a beer and then riding a bus? My son was delayed 24 hrs in returning home and therefore delayed a family Christmas trip.

I am continuing this update from a couple of weeks ago. There are three parts to this - The Mishandling of my Ameripass, Greyhound Terminal Station Customer Service (should rename to disservice), Greyhound Bus Driver Crudeness, Bus Cleanliness, 1800 number service, Priority Boarding.

Ameripass Mishandling. Well I finally received a call back by escalations. I spoke to a Claudette and after explaining the situation, the missed the connections, the rude service, she assured me that she would fix the problem with my unreadable Ameripass. 3 hours later I got a call from another person on behalf of Claudette stating that they could not reprint my faded ticket but instead they were going to fax over a statement on corporate letterhead stating that my pass is valid with the confirmation numbers, the ticket number needed and a statement to the bus driver that they need to accept this document as valid. No more hassles. I picked up the fax in Boston then I showed it along with my unreadable 60 day Ameripass ticket. The driver does not understand me so I was asked to step aside. This happened about 4 more times. I was let on their buses after the gate agent verified it. Still a big hassle and I have another call into Claudette.

Apparently Greyhound got thrown out of their other location. When traveling to San Diego be warned the bus station consists of a makeshift over-sized blue trapped canopy, no walls, no heaters. When I arrived at the tent, customers were freezing cold. I asked security if they could open a bus and turn the heat on, we had about 50 people, some elderly, freezing their tails off. He asked the desk agent, she said no, it was a liability and against Greyhound policy. The temperatures got so cold you could see your breath. Greyhound does have a service alert on their website stating they have moved, they do not tell you that it is to a tent, with no heat, and to dress for the cold nighttime winter elements. Tthat would sound too bad. Instead, you are surprised! How much is it to rent some heaters?

Greyhound is an unethical business and nothing will be done about it since it has monopolized road travel. Customer service is a joke. The representatives in Houston, TX are all foreign and are extremely difficult to understand or reason with. They are uneducated, unprofessional ** that should not have been given a job as a telephone operator. Second, the employees at the Greyhound branches tend to be just as stupid and unprofessional as the people at the corporate office in Dallas, TX. If you merely ask to file a complaint then gang up on you as if you are in the wrong. I can honestly say I have never met so many dense, uncooperative people in my life.

Third, the bus drivers are rude and will leave you behind. The drivers are so lazy and nonchalant, that they don't even do a roll call to make sure the passengers have reboarded the bus. But what has ticked me off for the last time is what happened to me recently at a Greyhound in Shreveport, LA, one the employees went into my luggage and stole a TV set and a video game system. I have filed a police report with that town's police department (they were no help) and several complaints with the headquarters in Dallas (they too were no help). I went to a branch here in Houston, TX to file an inspection report, but to no avail.

The employees actually got mad (it was not them that got robbed) and told me it was my fault for not having my things insured (it was not my choice in hiring a bunch of crooks either). Needless to say I'm still fighting for my stuff and being given the runaround by everyone that works at Greyhound. Bottom line, Greyhound is absolutely terrible. They are not a trustworthy or fair business by any sense of the words. They are in this business for one thing, money. As long as people keep riding their buses, they will keep the monopoly they have on road travel. It's time to shut these people down for good or get a better, more reliable bus system going. Long story short: do not waste your time or money on Greyhound. I think you would be better off hitchhiking. And I am not being funny. Nothing has happened to retrieve my stolen goods or to fire the people who work at Greyhound.

There is a reason why this company is bankrupt. You can fix your stations and dress up your busses as much as you want. By the way, only a fraction of them are and the internet only works on a quarter of them (I digress sorry). You can come up with as many slick marketing names for programs as much as you want. But if your employees don't have the tools needed to assist distressed customers or if your employees are not trained on delivering superior custom, you are wasting shareholders' money. Once again, there is a reason why you are bankrupt Mr. Leach.

Wow, okay, where do I begin? First, let me start by giving you the link to the C level executives and executive escalations numbers. Not that they will call you back, but maybe you will get lucky: **. Greyhound corporate number is 214-849-8000. Ask for executive escalations. Good luck. I made 5 calls before I got a call back, just an FYI. This is executive escalations mind you! Greyhound customer service number is 214-849-8966. First, they don't understand English or they don't listen. Be prepared to have to repeat your issue at least twice (I'm being nice). All of them have the last name Martinez and they all say they are out of Dallas.

I am just going to write so if this is ramble, sorry. I read everyone's experiences and I witnessed them all and nothing has changed. Let me start by saying if I could give Greyhound a negative star rating, I would. But the system won't let me. There are two parts to this complaint. First, I'm not trying to be funny. I am serious.

Here's what I went through on my "Ameripass Journey" (this is a 60-day pass I purchased that allows you to go anywhere Greyhound travels). I paid $550 for it. I'm back home now 30 days into it and have committed to 37 more lectures, so I am planning to use the rest of the pass. But this time I am going to video and record everything I witness for media outlets to see. I swear to God Barbara Walters would be floored if she saw the treatment of people or if she took the ultra violet light to the seats and bathrooms of the busses.

As just stated, I decided to do this because I needed to lecture at many different universities over a 2 month period. And this was, I thought, the best way to do it. The second part are things that I witnessed, treatment of passengers, driver recklessness, customer service recklessness, both at the station service desks and off the 800 number. Frankly, before I go any further, a major network needs to go undercover. And they need to investigate the way Greyhound treats their customers, the major disconnect between corporate and their field, as well as the disconnect between them and their call centers and their call centers and the field. As a case in point, nobody talks to anyone. They need to put an end to connecting people to a call center in another country that has no decision making power. They lie and say they are in Dallas. Once again there is a reason why Greyhound is bankrupt. Sorry I ramble.

Here are my issues: 1) I purchased a 60-day Ameripass: The agent printed it and the ink from the printer was faint. You could hardly read it. The agent stated that it was alright. She placed a clear adhesive luggage tag over it to in her words, "protect it". She then wrote the confirmation and expiration date on the cardboard portion of it. She said that as long as I showed my ID, I would be okay. Not traveling Greyhound before, I believed her. Net of the situation, I missed 5 connections because the driver could not read the ticket. I was held up 12 times, as mentioned 5 I missed because I had to wait in long lines to get proof printed that I bought the ticket. That's not the half of it. The staff was downright rude and I killed them with kindness. They were rude. They spoke like you were a prisoner. I did eventually get on the bus but it was an inconvenience.

According to the call center, I just had to go to the agent and they would reprint me one. This was told to me 5 times. According to the front desk, there is no way they can reprint it. Anyhow, the bottom line is that I missed 5 lectures costing me over $5k in revenue.

2) I finally received a call back from "Dallas". I could understand Mr. Martinez, so of somewhat believed him. However, midway into the conversation, the voice over the internet line got cut off. I think they were lying again. Anyhow he called me like he was doing me a favor and offered me a $100 travel voucher. I explained to him I paid over 550 dollars for my pass. I missed 5 connections. And I had to argue my way onto the filthy, and I mean filthy (again Barbara Walters get the ultra violet light out) bus. He was not comprehending this. Then, we were "disconnected". So, I called back and got a "Miss Martinez" out of Dallas. She said I could have the voucher or go to the station and have them call the 800 number to have the ticket reprinted. But I could not have both. Don't do me any favors, will you. Today I am going to the station to see if the voucher will be reprinted. They should fund me in full.

So, I am getting tired of writing, but I will continue this saga with what I witnessed and experienced. This includes an emergency door flying open the day before Thanksgiving on an elderly lady in California, another 60-year-old lady going into diabetic shock. She was yelled at by a not so fluent Hispanic employee to get out of the preferred seating area. He was subsequently almost flattened by two other elderly ladies that came to her rescue. Trust me it gets worse. I'll continue my complaint later in the day. In the meantime, Greyhound C level executives should be ashamed of themselves. As stated, I will be posting links of videos on YouTube as some of this abuse is too hard to believe! Stay tuned, and to be continued.

On November 27, 2011, my son Evan ** had a booked expressed ticket to Pittsburgh. It was scheduled to leave at 5:45 am. It didn't leave until 10:15 am. We waited patiently & what made it worst, no one from the station announced nothing so we waited in limbo. When I did try to inquire about the departure time, the workers were rude just down rite insulting my son. Finally, he boarded his bus at 10:15 am & still at 6:39 pm, it is still on his way to Pittsburgh. Now, he had missed his shuttle to Penn State Campus and now has to pay for a cab after the bus changed drivers. I put my son's safety in the hands of the Greyhound bus company. I'm here in Philly, 5hrs away, praying he's safe. As I type the complaint, he is still on the bus to Pittsburgh.

I booked the tickets for my brother from Worcester, MA to Syracuse NY from Greyhound Bus Inc. We came one and a half hours before to drop him at station and was first one in queue. He got the seat and while reaching the Albany, NY, bus driver said they will not go Syracuse and everybody has to wait until next arrangement. They are still in queue of 200 people and waiting for next arrangement. I am calling customer care but they are not picking up the calls. Tomorrow early morning, my brother needs to be in his office because he came from India for very short duration and cannot take any leave. It's worst experience which we have while going anywhere.

On November 19th 2011 in St. Louis, MO, as I and my son got off the bus in St. Louis, I asked the Baggage Handlers for my luggage and they replied that they didn't know where it was. I then started to look under the bus but my luggage was not there. One of the Baggage Handlers then said that it might be on another bus that was heading for the state in which I was going.

As I arrived in Kankakee, IL, I asked the receptionist for my luggage and she stated that it was not here and it has now been two days. I do not feel like I should buy more clothing and miscellaneous items for me and my son.

Greyound online would not allow my daughter to print her ticket at home. Instead, it promised to have it to her within 10 days. It did not arrive. The Greyhound people at customer service would not help her. She has no way to purchase another ticket in her town (Pullman). The bus leaves at 7:10 am and the station opens at 1:00 pm. They will not accept her proof of purchase that she printed out when she paid for the ticket either.

I had similar experience. I purchased a bus ticket over the phone for another person. The man said, "That will be $23. How would you like to pay?" So I gave him my card number and completed the transaction. Later I went to the station to get a paper receipt and saw that the actual charge was $41. They told me it is due to a "fee" and they are sorry but are adamant that they will not refund it. After many attempts to negotiate less than an $18 refund, they finally caved and refunded it. What it did cost me was two hours of my life. The fee, the failure to disclose the fee, and the refund process are all a scam! It's no wonder they have significant financial issues.

Returned an unused portion of a ticket by mail. Greyhound said sent brochure to me. Sixty days later, I haven't received brochure. Contact by email, letter and phone. Only response, can't send new brochure until original received. Fine, but what if brochure is never returned. should be a time limit, when new brochure can be reissued. Greyhound can be taking in millions of dollars and not sending out credit brochures. What a scam. Greyhound need to review policy to assure customers receive their refund, if lost, a way to reissue a new one.

First of all, what proof do I have that they sent the voucher and why can't Greyhound but a tracer on it with the US Postal service. I am really concerned that Greyhound is making a money off of customer with this "we sent you a voucher scam" and nothing is being done by their company to modify and present written policy on this matter. It seems to me that if a voucher was sent out, I should have received it. I really need help with this matter because it's crazy that they can't put a stop on the use of the voucher, plus the voucher is in my name. So no one else can use it. But more importantly, a customer has no way of knowing Greyhound sent the voucher out. Who can I contact to get this matter investigated? I contacted Greyhound repeatedly to get this matter resolved. Can you help?

Greyhound's pricing policies are completely corrupt. I have a child away at school and would like to be able to buy her tickets for travel back and forth. If I want to purchase a ticket for her online, I'm charged an $18 "gift-ticket" fee (as if anyone would "gift" a Greyhound bus ticket). She can purchase it online herself, but is still charged a convenience fee. She can purchase the ticket at the station, but that is always more than the "standard" fee online.

I fail to understand how they can charge me extra to buy a ticket, and how the "standard" fee is not standard at all. When I try to complain via customer service, I am met with uncaring and uncooperative representatives. When I file a formal complaint, I receive an (unsigned) letter that basically indicates my complaint means nothing to them. I actually had a customer service representative indicate that if I didn't like their policies, I could go elsewhere - which is exactly what I will do. No one in my family will use Greyhound again.

I canceled a trip to NYC when Hurricane Irene hit, fearing I wouldn't be able to leave the city. The ticket was non-refundable, so they issued me a travel voucher. They sent me a letter that claimed my travel voucher was enclosed. It was not enclosed! I waited, thinking it might come in another envelope. Two months, nothing, so I called. I was basically called a liar and was told that unless the voucher appears in their mail, that there is nothing they can do and they will not reissue my voucher. They have basically stolen my money and called me a liar! I want my money back, but will settle for a voucher. I'm so pissed off!

During the two day trip there were numerous incidents..

The bus from Phoenix to St Louis had a restroom in an unsatisfactory condition. The covering on the window was damaged and exposed so that in daylight hours passing vehicles on the highway could see me sat on the toilet. The toilet on several occasions also ran out of toilet paper.The bus from Phoenix left one hour late. Fair enough some delays are reasonable.

However upon arriving in Tulsa there was a driver change. This driver seemed to be inadequately trained in managing loading of the bus and in her communication regarding delays. This driver spent almost 75 minutes inspecting the bus in a slack manner whilst we were all stood in line single file waiting to board. This 5-minute break in Tulsa turned into one for well over an hour, in which those people who stepped out of line were spoken harshly to in the terminal. It was reminiscent of queuing up at school.

Upon boarding this bus every single meal break was forfeited, so there was 11-12 hours with no meal break and no opportunity to buy food. No stop was made for 11 hours at any place where a meal could be purchased such as a McDonalds.

When there was a break we were given five minutes in a terminal and in each break there was so much delay and confusion that they became 1 hour breaks. However we were not given permission to take a meal break. The driver just said the delays meant we would just take the next schedule and did not apologize even though it was her actions that led to numerous delays as she seemed to have little experience in loading buses in a timely manner.

I am all for new drivers being trained but feel she was not supervised properly. Upon arrival at St Louis, she told us to visit customer services at the terminal to receive information about our new scheduling. There was absolutely no-one at the desk at that time to give any information nor was there any posted timings. Passengers were confused and resorted to phoning people at home to go online and get schedule information.

Also upon arriving at St Louis to transfer to Columbus, Ohio, my two bags (one which I had paid $10 to carry) had been removed from the bus on route and were not present despite my ticket telling me to claim them at St Louis. They had been checked on at Phoenix and no-one had the courtesy to seek permission before removing my baggage from the bus with me still on it. It feels for me that separating passengers and baggage is totally unacceptable.

On arrival at Columbus, both items were still not present and only turned up 24 hours later necessitating two trips back into Downtown Columbus from 20 miles outside to collect each bag as they arrived separately necessitating unnecessary gas and parking fees. On opening the box, one had been mishandled presumably by being dropped - to the point where a book inside had been totally squashed and bent.

I feel that sometimes there are delays and mistakes are made, but these series of failings go far beyond a simple mishap and show a comprehensive failing in customer service. In this instance, feel it is reasonable to expect a full refund on this ticket and some explanation for these failings so I can feel confident in using Greyhound again to travel to my conferences.

I was treated unfairly by a Greyhound staff on 10/12/11 at the San Bernardino, CA terminal. When I tried to purchase a ticket using my road reward discount voucher, the young lady working didn't know how to enter the promo code which wasn't my fault. So I had to pay standard fare ($252) which caused me not to be able to purchase meals during my travels. Had I been able to use my discount of 20%, that would have freed funds for meals on my 2 days and 17 hours of traveling, from San Bernardino, CA to New York, NY, traveling on schedule **.

I purchased a bus ticket for Monday, October 17, 2011, leaving Orlando, Florida at 2:00 p.m. to Fort Lauderdale, FL. When I got in the bus, there were no more seats available. And the bus driver told me that I had to sit on the stairs of the entrance/exit doors. I was appalled and in shock! I had to sit on those stairs for 2 hrs. and 40 minutes. That is not only dangerous, but illegal! That should not be permitted, and it should have been handled in a professional manner. I want my money to be refunded in the amount of $55.99 immediately. I am sure you have cameras in the bus. Therefore, you can view it for yourself! I look to hear from you soon with my refund in the mail. The telephone number above is my mother's. I do not have a phone at this time. But you can contact her to resolve this matter as soon as possible.

My family and I took a Greyhound bus from Tyler, TX to Lake City, FL for a family reunion in July 2011. The only pleasant experience was when we purchased the tickets from the station in Tyler, TX. The personnel that worked there were very pleasant and helpful. The trip itself was a nightmare, some of the the bus drivers were very rude, especially the female driver on the bus we boarded in Houston. The bus we arrived on was late coming in. Houston was the meeting point with other family members coming from the Dallas area. The female bus driver was very rude to my mother-in-law who was pleading with her to not leave until we arrived. When we did arrive she was very rude to us acting as if it was our fault that the bus was late getting to the station. Trying to talk to her was impossible, she stated that, "I don't care what city you're going to, just the state". There was no time to find a supervisor to complain to, because I am sure she would have left us stranded.

This started the ball to rolling creating the worst travel experience of my life. The buses were old, raggedy, dirty. The passengers were packed in like sardines, the bathrooms were disgusting. We were herded off the buses in the middle of the night like cattle, only to be placed back on the same bus or another one that was just as bad. The website stated the buses were equipped with wi-fi, which was not true except for one that supposedly had it, but it didn't work. When the driver was asked about this, he had no clue how to get it to work, nor did he care.

When the female driver above was asked by another passenger about the lack of wi-fi on her bus, she literally screamed at the passenger that she can't help what was on the website, and he needed to take it up with some one else. Really? No one working for the company we had encountered since leaving Tyler was pleasant or seemed to care about the passengers. They were just there to do their jobs. They fail to realize that if it was not for the passengers they would not have a job. The return trip was just as bad. We were traveling with 3 children ages six, seven, and eight, and this was not a pleasant experience for them.

I left the Atlanta bus station, at 7:30 p.m., on October 13, 2011, and I was supposed to arrive in St. Louis, MO, at 7:10 a.m. On October 14, 2011, due to the bus being late, having a flat tire, missing my connection and not eating for hours, I arrived at St. Louis, MO at 12:30 p.m. I was trying to arrive home to be with my father who is dying. I was very dissatisfied with my trip this time, and I need some compensation due to my stressful trip, please.

I would like for Greyhound to call me about my situation, and my stressful trip, and to either give me a free ticket or compensate me for the inconveniences.

In early October 2011, my friend and I purchased advanced purchase tickets online to travel a week from Albuguerque, NM, then getting off at Holbrook, AZ, then after which, the bus would continue to Phoenix, AZ. We arrived 4 hours ahead of our 11:05pm departure time. We went to eat something and returned to get in line at 10:00. We were told by the counter agent that they were short a driver and that one was coming from El Paso, but may not arrive until 12 or 12:30am. By 12:50am no driver had arrived. When I went to the desk to inquire (because no announcements had been made to the waiting area) there was no one there. At the side of the counter was a sign that said it was closed from 12:00 to 1:00. When an agent did arrive, he was explaining to another customer that the bus may not be here for another hour or 2. I told him that making an announcement to that effect would be helpful. He took exception to my tone (I admit that my patience had worn thin by this point... now 2 hours after the departure time on my ticket and now looking at waiting another 2 hours) and told me I should have gone by air if I didn't like things there. I persisted that most people can accept that unforeseen problems occur but that the least he could do was make an announcement to let people know what was going on. At that point he cocked his head toward the waiting room and yelled, "The bus won't be here for 2 hours!" I calmed down and apologized for my tone and he began to make excuses and complain about corporate management.

At 2:30am, we were finally instructed to line up at Gate 2 and very slowly began to board a bus. This bus had arrived around 1:00am, parked at the gate, and the motor and lights were turned off. Evidently, a driver was still not available until 2:30. By about 2:45, the bus was filled to capacity and we sat there for 30 minutes. At about 3:15, someone came on the bus and told everyone to get off of that bus and get on another one. We finally left between 3:30 and 3:45.

Every staff member (with the exception of one desk agent we encountered early in the evening) was either directly surly, or exuded an attitude totally lacking any care or empathy for others. Greyhound clearly has no concern for their customers. Why should they? They have no competition and most of their clientele cannot afford more expensive options. The fact is that if one needs to travel from Albuquerque to Phoenix, has no car, and can't afford to rent a car or fly, that person just won't be able to get there, period. Greyhound knows it, or certainly could figure it out, and cares very little about it. If they did, they would have some measures in place for people as inconvenienced as I was. Oh, and they would respond to letters written to Customer Service in much less than 4-6 weeks. Yeah, call Customer Service after hours and listen to the recording.

I am disgusted and saddened by the mistreatment I witnessed of people with no choice but to be there. If there was ever a case study for the benefits of competition, this is it. Obviously, I will never attempt to ride a Greyhound bus again and I will make it a point to share my disgust with this company at every opportunity.

The buses were terrible and rundown and the footrests were missing. And why did the bus at midnight go through Kelsby, or some strange name of a town with abandoned buildings? It was weird. I'd like a total refund please.

1.) We traveled on a pre-purchased ticket from Cleveland, Ohio to Columbus, Ohio to Springfield, Ohio on 8/18/2011. When we arrived at Greyhound station at Columbus, Ohio, we were informed by the female agent at the customer service counter, who identified herself as Ms. Diane, that the next bus to Springfield would not be until over 14 hours later. This was contrary to what was told to us when we purchased our ticket initially. We were given to understand (when we purchased our ticket) that we would have to wait for no more than three hours at Columbus for the connecting bus to Springfield.

2.) Since we had a prior appointment at Springfield, Ohio, we were left with no option, but to hire a taxi to take us from Cleveland to Springfield.

3.) Therefore, we asked for a refund for our unused portion of the ticket. We were asked by Ms. Diane to speak to the lead supervisor. After making us wait for over an hour (and he was not busy, he was simply chatting with others and having coffee on the job, i.e. shooting the breeze), a rude man spoke to us. He declined to provide any name and no professional accountability, in spite of us asking him for it. He displayed no visible name tag either. Description-wise, he was clean-shaven, brown-skinned, dark-haired, apparently middle-aged, male. Diane mentioned that his name was Eddie, and he was the second shift supervisor.

4.) This Eddie was extremely rude, had an offensive manner, and evidenced a bad attitude. He spoke with a thick English accent, and had a poor command of English. He refused to give us a refund, refused to provide his name, refused to give us the contact information for the Greyhound customer service office either, or anyone else that we could contact. He evidenced an arbitrary whimsical manner, mentioned that he was in-charge and his decision was final. He was extremely discourteous and unhelpful, and walked away after muttering incomprehensibly in his broken English.

5.) Needless to say, we were not the only customers and passengers who were at the receiving end and bore the brunt of the terrible attitude of this lead supervisor named Eddie. There were at least two other passengers who suffered the same fate as us. As you may probably realize, many passengers may not take the trouble to contact Greyhound, especially since this Eddie refused to provide any escalation-of-concern information and refused to even provide the contact information for the head office. All Eddie did was to threaten to call the police and security to have the passengers arrested if anyone questioned him.

6.) Why do Greyhound staff (especially supervisors) display no visible name tag and no professional accountability, as is done by most professional organizations?

7.) It is extremely disappointing to note that Greyhound employs supervisors of such a bad caliber as this Eddie within its organization. As you may very well realize, we are a small sampling of the entire customer public. Furthermore, the best advertisement any business carries is by word-of-mouth, irrespective of how many dollars it may spend on costly advertising. Put yourself in our shoes. What would you tell people that you know about Greyhound? And would you want to travel by Greyhound again?

The first bus I was on was dirty. When I say dirty, I'm not talking about something that was easily wiped off. I'm talking about stains that looked carved on, for lack of better words. It was every seat, looking as if they were stepped on by someone who had been drained in mud. Not to mention, how cold it was on the bus! It made some of the passengers yell out every few hours to the driver to regulate the air conditioner, only to be told that she could not.

On my return trip, I asked an employee at the bus station whether my bus arrived or not. He was so rude when telling me to just look at my ticket. The reason I asked was because some buses get delayed and I just wanted to make sure. It turned out that the bus was in fact late. The station had no idea of this. They even announced that the bus had arrived. When I went outside to ask, it was the wrong bus! I went to ask where the bus was parked. He said I would have to wait 2 hours for the next bus, thinking that the bus had arrived and left. He even had the nerve to announce on the intercom that I was so confused, when he, and his co-workers, were the confused ones. When they found out that the bus was delayed, they did not have the mere courtesy to announce it. Instead, I had to go up to them and ask, before I was told that there would be a thirty minute delay.

I can't remember ever experiencing such a consistently dirt bag level of "customer service". The phone operators based in Colombia are hardly intelligible, not knowledgeable, and sometimes stupid and/or insulting. They also lie outright about their names, ID number, and even claim to be in the USA. Greyhound gouges travelers with unjustified extra charges. If you contact Greyhound by phone, expect to waste time if you even reach anyone and expect to be treated like dirt.

Special recognition goes out to these two phone clowns in customer service, whom I believe are in Colombia (but they claimed that they are in Dallas):

Escobar with the ID number **. He had a thick accent, was hard to understand and did not understand English well. He was rude, argumentative, insulting, and useless.

Hernam. He refused to give his employee ID number. He did not understand English and it was hard to understand him. He lied outright to me repeatedly, claiming he was unable to transfer call to a higher up. He was unable to understand even a simple question.

Incidentally, Greyhound appears to be saving money by using "voice over internet protocol" ("VOIP") for phones which gives a several second delay and also reduces sound quality, making things worse.

The website strongly implied that their buses are new and equipped with wi-fi, power outlet, etc. But two trips (Los Angeles to Las Vegas) and back, there weren't.

I had nothing to keep me entertained. It changed the value proposition compared to other means of travel. I expected to be able to watch movies on bus through mobile device so I didn't even bring a book. I spent the entire 6 1/2-hour ride both ways with no diversion.

On September 1, 2011, I made an online purchase for two round-trip tickets from New York, NY to Norfolk, VA, scheduled on September 2, 2001 to September 6, 2011, for Wanda and Carlton **.

Once seated on the bus and the bus started to move, I realized that I could not turn on the overhead air, so I asked the bus driver to assist me and he told me that it was not working. I had no other choice but to continue my long journey to Norfolk, VA.

To add insult to injury, there was a homeless passenger that boarded the bus, which made the stench in the air that much more unbearable, without the air conditioning system working. I felt that my safety was in jeopardy, due to the condition of the homeless passenger, in a confined space. I felt so queasy that I could not eat the entire day or use the bathroom on the bus, but waited for a Bus Stop to use the bathroom.

In Salisbury, MD, the bus broke down, the driver got off the bus, closed the doors and left the passengers on the bus with no air and with the humidity of that day, the bus was stifling. I could not take it any longer, so when the passengers prided the doors opened, I followed the other passengers that exited the bus. The trip took 11 hours due to the bus breaking down, which I had to endure an additional 2 hours of discomfort.

Some passengers were picked up on the highway by relatives that were close to where the bus broke down. We were too far away for our relatives to pick us up, so we waited for the driver to get the bus started again and got back on the bus.

The 11 hours trip was such a nightmare that we called AMTRAK and booked two seats back home to New York, NY, whereby causing us to spend an additional $126.00.

I called customer services and spoke with a Ms. **, she said that the ticket was non refundable, and the only assistance that she could offer was a onetime voucher to ride on Greyhound at a later date of my choosing. I will never take another trip on Greyhound for that distance again and take a chance on enduring what I had to, on September 2, 2010.

I feel that in good faith, Greyhound should return that portion of my funds that was not used. They only provided partial service, and if not for the unbearable conditions that I had to endure, I would have returned home by the Greyhound Bus, that is why I purchased round-trip tickets.

Greyhound is supposed to provide their customers a safe environment, as well as safe travel, but Greyhound did not provide that for me on, September 2, 2011.

I am asking Greyhound to refund the amount of $96.50 for the portion of the trip that was not used for two passengers, which did not travel back from Norfolk, VA to New York, NY.

I went to the Nanaimo Greyhound station on September 1st 2011 to purchase a ticket to Quesnel.

When I was buying my ticket, the employee helping me purchase my tickets for me and my girl friend, Haley **, told me that it would be cheaper for me to get a ride to the fairy catch the Greyhound from Horseshoe Bay to the Vancouver Depot and get my ticket there. I proceeded with what he told me to do and when I arrived at the Vancouver Depot, the tickets were sold out for Quesnel. The employees did not even tried to help me. I had no credit card and no were to go all night. I had to walk down east Hastings with my girl friend at 11:00 pm to try to get in a hostel which I could not do because she had no id.

Now, I cannot go to Quesnel to see my mother, since five years, who is also dying of H.I.V.

On July 30th 2011, around 10:00 am, I got on the bus at Starke Fl. Greyhound Station. The bus arrived at 101 Northeast 23 Avenue, Gainesville On Fl, 32609 and Greyhound station at around 11:00 am. At 11:30 am, I and some of the passengers got off the bus. I went to the ticket counter to ask Thad, an employee, if there was a bus that I could take that would go straight to Orlando so that I would not have to go to Jacksonville then to Orlando. He told me that I could wait at the station for three hours for the next bus and get some food from the restaurant down the street or take a bus ride for three hours to Jacksonville and back .

While other passengers off the bus and I were at the ticket counter, Fred ** the bus driver, came in to the ticket counter. At that point and from the information I got from Thad, I walked outside to smoke and as I was about to light a cigarette, the bus driver came outside and said "don't smoke that cigarette, I have asthma." I asked if we are leaving now, then the bus driver thrust himself at me and grabbed my wrist and bent the wrist that was holding the cigarette until it was hurting. At that point, I put the cigarette out and asked the bus driver why he grabbed me then he replied that he has asthma and that he can't stand to be around smoke. I told the bus driver that he should not have grabbed me. He then throw my ticket on the ground and got on the bus and pulled out of the Bus station.

I walked to the bus station and told the employees what had happened and asked them what was wrong with that driver then Thad stated that the bus driver was having marital problems and that he should not be bringing his problems to work. I asked Thad the bus driver's name. I walked to a restaurant and waited for the next bus and while I was at the restaurant, I called customer services to file a complaint but it was not open; this was on a Saturday. I should have called the police that day but instead, I just took the next bus because I just wanted to get home.

On August 2nd 2011, I called customer services and made a report of what happened and I was assured by them that someone would be calling me back from the corporate office to follow-up my complaint soon. On August 16th, I called the customer services number and got the run-around for hours. I finally had enough and decided to call the Gainesville police to make a report and after I made the police report, I was told by Gainesville police officer deputy Wilson that I am going to need to come to the Gainesville police department to make a written statement which I plan to do this weekend. On August 20th, I did an amendment to my police report.

I finally found a way to get a hold of Greyhound corporate office and spoke with Mrs. Walker. She informed me that the customer services person I spoke with did not write my whole statement and that the agent stated in his report that the call dropped and he did not put that the customer wanted a return call with regards to his complaint. While talking with Mrs. Walker, she asked me if the bus driver or ticket agent wrote an incident report and that they should have written an incident report on what had happened. They were trying to cover up what had taken place that day. Mrs. Walker explained that an investigation had to take place and that she would expedite the investigation and get back to me as soon as possible.

When I got off the phone with Mrs. Walker, I received a call informing me that I just got a letter from Greyhound customer services stating that they were very sorry for any inconvenience that I may have had on July 30th 2011 that also shows that I did call customer services and Greyhound admitting something happened and they were apologizing.

I was traveling from Vancouver, B.C., Canada to Portland, Oregon with a connecting stop in Seattle, WA. The Vancouver bus arrived in Seattle 45 minutes late. My Portland bus had already left so I was told that I had to wait five hours for the next bus departing for Portland (it was 7:30 p.m., so the next bus was at 12:30 a.m.). The man in charge just shrugged when I said that this was not acceptable. He said that he couldn't do anything for me. I was in a panic because I was in a strange city, and the Seattle bus station is not the best. It's small and there are quite a few sketchy people around.

I called my travel insurance company back in Canada and was told that I could be eligible for a claim if the bus was delayed due to a traffic accident or police procedure. When I asked the Greyhound employee why the bus was delayed, he said that he didn't have that information. He said that the highway patrol would have it but was unwilling to go the further step and find it out for me. He actually told me to check the next morning's newspaper to see if there had been any road accidents.

I wanted to check into a hotel so I could sleep, then take the early bus the next morning at 8:00 a.m. but couldn't be sure that I would be compensated by my insurance company because I didn't have the proper documentation to prove why my Greyhound bus was delayed. There was a nice hotel a few blocks away, but it was too pricey for me to take a chance and not be compensated for my expenses. So, I had no choice but to wait it out in Seattle until the 12:30 a.m. Portland bus.

I am officially done with Greyhound. I had a problem trying to get a refund after purchasing a ticket online. I paid for the ticket for a relative. That relative was unable to receive the ticket due to it not being a "gift ticket". I didn't know that by selecting myself as the primary card holder, I would also be placed on the ticket. Customer service is both a headache and a joke. I have warned my family and friends. And I found out that at least 2 of them had similar problems. You may want to think twice about using their online method.

I ordered bus tickets to go to Buffalo and was said to arrive there an hour early, so I arrived at 11pm. When I got there, the line was so long and barely moved. By 2am, we were halfway down the line when one of the workers told us that there were no more buses and that we would have to move to another gate, which caused so much chaos. Everyone started running to the other gate which was completely unfair because the last people in the line got to the gate first and vice versa.

When we arrived at the gate, we were told to be patient and that the next bus would come at 4am. When I asked one of the workers if I was in the correct place, she just gave me an attitude saying "I don't work for Greyhound". Well if you don't work for Greyhound, then why are you telling people what to do, where to line up, etc? There was a bus that came up to one of the gates with no line and everyone starting jumping out of the line to get on the bus because we were told that it would get us to Buffalo. So we followed everyone else onto the line but the lady who worked there kept pushing everyone back into the line, and she was especially pointing me out.

I would have at the very least thought that they would have set seats for everyone instead of having the people fight for their seats. The worst part is that they don't even guarantee a seat. Had I known that there is no sort of order and so much chaos, I would not have taken the bus. Horrible experience and I will definitely not be going back for whatever reason. I even gave up waiting and just decided to order plane tickets to get there instead, so much more civilized. First and last time there. I'm not going back again and definitely avoid if you can.

I was allowed to transfer my own bags until I arrived in the Oklahoma City Greyhound station. I tried to retrieve my bag so I could put it on my new bus. I was spoken to harshly by a Greyhound employee for attempting this and was told he would make sure my bag got on my new bus.

It did not and the driver was no help. I have filed a report and am waiting to hear from someone. I have not been able to speak to a human being about this incident. I had gifts for my grandchildren, son and daughter-in-law in my bag along with the clothing I would need for my 10-day visit with my family. I also had my large print Bible and three cartons of cigarettes. I also had some winter clothes as I am flying to Seattle in 10 days. I had feelings of frustration when dealing with the rude employees in Oklahoma City. Because of my experience and lack of concern from Greyhound's side, I will no longer ride Greyhound and I will do my best to discourage others.

I purchased my ticket on line and I was supposed to change buses one time during my trip to Cleveland, Ohio. I had to change buses three times. My return trip was horrible. I arrived at the bus station an hour before departure (thank God I had my ticket) and the computer was down so no one could purchase a ticket. The supervisor named Renee was very rude. She did not want to answer the customer's question. She rolled her eyes and said that she was not going to manually write passengers tickets.

We changed buses in Cincinnati and a young lady was trying to help her grandmother on the bus and give her belongings. The bus driver was so rude to the young lady, threatening to put the grandmother off the bus if she did not step away. This trip was the worst trip ever. I hope that I never experience riding the Greyhound bus ever again.

A ticket was purchased online; the printout was incomplete. Mr. ** would not honor the printout and another ticket had to be purchased. The phone number for ticket refunds, which was advised by the terminal personnel is never available to answer. The message, anytime of the day, is "thank you for your call, the lines are busy", hangs up and "try again later".

I was informed by a coworker of a special fare they had heard of running for the month of August.

So I called their fare and schedule line to get a courteous but completely incompetent representative that couldn't speak English very well let alone comprehend what I was asking because he kept asking me to repeat my question by saying "sorry". I was only asking if that fare that I had heard of was actually true. He kept putting me on hold and ended up getting disconnected. This was after being on the phone for 10 minutes.

I then called the customer service location in my city to see if they knew about this deal. After being on hold for seven minutes, I was told they do not have fare information and that I needed to call yet another number. I called that number and was on hold for another seven or so minutes to be told that I needed to call the fare and scheduling number that I called to begin with.

Unbelievable! I can't get a simple question answered. They definitely lost a potential customer in me.

On 8/13/2011, I purchased a ticket from the Greyhound Bus company. The ticket was a round trip from Austin Texas to Dallas Texas.

I boarded an Americanos Bus and left at 7:20 AM. Not only was the bus packed like sardines, the restroom on the bus had such an odor that I was physically sick to my stomach. This is a 3-hour and 25-minute trip and to be physically ill from the stench was totally unbelievable. Wait, there's more.

On the return trip from Dallas back to Austin, I boarded another Americanos bus and this time there is no light in the bathroom. I boarded this bus and left for Austin at 7:30 PM, another 3-hour and 25-minute trip, and by 8:00 PM it's dark. How can you use a restroom with no light?

Something has to be done about these situations. Upon arriving at the Austin station, I went to the front desk and told them that the bus I was just on had no light in the restroom. This bus was traveling to San Antonio after their stop in Austin. The staff was rude when I asked who regulated the bus company and said, "this is a private company no one regulates us". I asked how they can let this bus leave on another 1-hour and 1/2 trip with no light in the bathroom. His comment was that they're not all like that.

I stayed around to see if they would allow the bus to leave without fixing the light and, guess what, they did. This company is rude, nasty, and something needs to be done.

I was waiting for my brother-in-law's mom inside the Greyhound Bus Depot here in Sacramento, California. Mind you, the new one was supposed to be so great. Well besides that, I was waiting for a bus that was like 3 hours late. I asked to use the restroom and was told that I needed a ticket. Okay, well I don't have one so where are the bathrooms for people who don't have a ticket? I was told to walk 3 miles and I would find one, then laughed at by the security. It was the security telling me this.

I asked for the corporate manager's office number to make a complaint but I was given the number to the same bus depot that I was in and laughed at by several people; I have their names. So I went into the office where one manager was working and stated my problem. She said, "oh well, since you're pregnant I will give you my permission to use the bathroom."

"Excuse me. I'm not pregnant, I'm a diabetic". So she said SORRY, looking at my stomach. "Oh, I just assumed you were pregnant", made me feel discriminated against. How could anyone assume someone was pregnant just by the looks of them? What if I just had surgery or some life-threating disease? Sorry is not gonna help.

I can't believe I had to go through that just to use a bathroom. Then I was laughed at by several employees. None of these employees would give me the corporate number. They told me, "good luck getting a hold of the Corporate manager." Two, whom were working behind the ticket counter, were laughing about the situation. I just don't understand! It is a public place where people are supposed to use the bathroom and there were no signs stating you can't use the bathroom. Just a rude security and the employees who worked the night. I feel these people do not belong working with the public. They give the Greyhound industry a bad name. I don't think somebody needs to be humiliated in front of many people like that.

I bought my ticket in Lawrence Kansas and was traveling to Melbourne, Florida. Our first stop was Kansas City, Missouri and we changed buses there. I was supposed to get on the bus that left at 10:35 pm but I didn't get to leave until about 1:00 am to 1:30 am.

The sales representative there made me purchase a re-board pass. They said anyone that purchased a ticket at the station had first priority to get on the bus. After I got to St. Louis my wife called corporate office and they told her to tell me to talk to the lady at the ticket stand and explain to her what happened and she fixed and re-did my tickets to go to Atlanta, Georgia, but when I changed buses in Atlanta they did the same thing anyone who purchased a ticket there got to go first.

Once I finally headed to Orlando, Florida, I was supposed to transfer on a bus to Melbourne. I went out to have a cigarette break outside but when I needed to get back into the bus station the guard there said I had to go to the end of a long line outside to enter the station and because of this I missed my bus to Melbourne. The same happened to others as well. I had to call a Limo service now that I couldn't take the bus that I already had a ticket for and paid an extra $190 dollars to get to Melbourne.

I'll never travel or use Greyhound again and I think I should be reimbursed for tickets and money spent on the Limo service to Melbourne I shouldn't have had to pay. It was the most terrible travel experience I ever had and I won't ever use any of their services again at every bus station.

Also, all the employees were very rude. I would ask questions, as it was my first time traveling by bus, and explained to them that it was my first time and they would just walk away. They would not even act like they cared about me getting on the right bus. I believe if they don't want to take time to do right by the paying customer or what I went through then the least they could have done is help me instead of more or less steal money from me for services not received in the manner that they were sold to me. I even bought the refundable ticket for extra fee.

Greyhound will never get another penny from me at all and I do think they should refund all money I paid and the Limo fair I shouldn't have paid for when I already had a bus ticket they wouldn't honor. It is a bunch of **.

I went to purchase a web fare discount ticket for Ottawa to Toronto. After filling up the detailed web information, the price grew from $122 to $156.

Besides our customary tax, there was the addition of a mysterious "gift fee' of $18 all because my wife was purchasing this ticket with her Visa.

This rating is for Greyhound Canada's out sources call centre.

I purchased my bus fare from Vancouver to Hedley, BC and from Hedley to Calgary, AB in advance to save money. The tickets did not arrive before my trip was to begin. Vancouver terminal was able to look up my information and allowed be to board to Hedley, BC.

Hedley is a very small town and the small store acting as a bus terminal does not have communication equipment (computer/fax) to verify that I had paid transportation, so I purchased a full-priced ticket to complete the second half of my journey. I've never received a refund.

I brought my aged mother to the bus this morning and witnessed appalling rudeness on behalf of the driver. His first and only initial word to her was a gruff "ID". When she initially failed to understand this barked utterance, he repeated it with increasing volume and contempt. By the time she understood his request, she was too stunned to answer. When I protested on her behalf, he responded as though we were both idiots and offered words to the effect that he wouldn't let her on the bus if we didn't like his attitude.

I purchased a round-trip companion fare ticket. For the return, I arrived a little more than five minutes before the scheduled departure. The bus had already left. Next bus? Six hours. Not like missing a city bus.

I spent many, many hours trying to contact Greyhound. I sent a form via their website, called their non-toll-free number in TX about 50 times. I never got through. I called my local Greyhound in Key West and was told to call Miami while Miami said to call Key West.

I was on hold for 20 minutes with Miami until phone died. I called Key West again and was told he would contact Miami and call back. Nothing yet.

This is the second round trip with the same time. Last time, the driver also left early, but we were there early.

I would like a refund for a non-refundable ticket. I was there, the bus was not. I had to purchase another companion fare within a couple of days for travel next week. As it is, I had to pay much more when the bus departed early and arrange alternative transportation.

On July 25, I ran there to catch the bus heading back to Flint, Michigan. The lady did not want to check my luggage in. She didn't want to tag my bag. She wrote Flint, MI on a tag and said "Next time you have your own tags." I left the counter and went to the car and got my friend to sit inside with me. I went to the cooler to see what they had anything cold to drink and when I went back to my seat, she came out and started rearranging the stuff in the cooler.

I then asked her son if there was a power outlet I could use. He said yes and pointed next to one of the coolers close to him. I said thank you and just as I started to plug my device up, this lady came out from the back and started yelling at me. I told her that her son had given me permission and she said that she didn't care. That she didn't want me to steal anything and that I wasn't supposed to be there. I told her that I am a grown man and that she didn't have to talk to me like that. She told me to shut up and leave. I told her that I was a paying customer waiting for the bus and that I would leave when the bus got there.

There was a man and his nephew there and the man tried to tell the lady she was wrong but she went off on him also. The lady that was with me tried to talk to her and she told my lady friend to shut and get out of her face. She then said she was calling the cops. I said to go right ahead. While I was standing there watching her call the cops, she said, "Don't look and get your black butt out of my face." I told her that these are my eyes and I can look anywhere I please. By then, the cops came in and asked what was going on. I started telling them what had happened then the officer told me to move to the side while he gets other statements from the people that were there. After the officers talked to the people there, he then went and talked to the owner who later came back out front to apologize.

I told them I didn't want to talk to the lady. All she was going to do was get a fake phone apology and to the next black person that comes in, she'll do the same thing all over. I just wanted to get back to Flint, Michigan.

I boarded the 1:30pm bus from New York Port Authority to Bally's Casino Atlantic City. Upon getting on the bus, I noticed the seats were in very bad condition. They were ripped and the material was stained. It was disgusting to sit on, so I spoke with the bus driver who said that he could do nothing about it. I would have to complain to the manager. He gave his name as Mike ** I had to use my wash cloth, to put on the seat, to sit down. As I got up upon our arrival, I picked up my wash cloth and it was stained beyond belief. I couldn't understand how filthy it got from the seat.

I paid $35.00 to have a nice time in AC and I don't feel like I deserved to be placed on a bus so disgusting. The bus I was on should be placed out of service and get new seats in place of those old ripped and stained up ones. I did not enjoy my ride and I even attempted to ask about the train back to NY only because I couldn't stand to get back on a filthy greyhound bus again.

Someone should take responsibility and get it together. We pay our hard-earned money to go and have a good time. We should not have to be sitting on dirty, filthy, torn and stained seats. I'm ashamed of Greyhound for allowing people to sit in such filth. I work for the City of NY and I will be addressing this topic further because this is out-of-order and I have pics to show.

On Tuesday, July 19th, my wife and son departed from Fresno, CA. at 1:00 p.m. to Cedar Rapids, IA. Their combined tickets were $438.00 and they would need to make four luggage transfers to Los Angeles, CA., Denver, CO., Des Moines, and Cedar Rapids, IA. They would make many bus transfers and one of them was in Las Vegas, NV. While my wife and son were waiting to get onto the other bus, my wife became incredibly hot and fainted. She needed an ambulance to assist her to the hospital and she had to stay at the hospital for many hours. She and my son missed the rest of their trip.

I paid for a trip to Iowa and they didn't even make it halfway due to a medical condition. I wanted to get at least some money back, but Greyhound has "non-refundable" tickets.

the driver was not a nice person. On the way back from Va. to Columbia SC. we had to wait for another bus and was not told why. Some people got on the first bus and the rest of us had to wait for the second bus I was in line the very first person but they did not count from the first person they started in the back. I do not feel that the action was right. I was not pleased at all.

My sister went to pick up a pkg that was supposed to arrive at his location today 7/9/2011 anywhere from 9-3 which were the hours that were given to me the day i sent out the pkg. The so called christian person that was there as the customer service representative for 1.) was on a personal call not helping out its customers. 2.) did not want to help when my sister asked if he could help her if she's give him a tracking number 3.) there was another lady needeing help transfering money he stated he couldn't help because the money could be laundered money?

F*&^ idiot. then he proceeded to tell me sister that she needed to get out because she couldnt' control her dauther needless to say that she was trying to help out the lady with the money transfer. 4.) their hrs of operation are different from what the corporate offfice has. 5.) i called with for about 30min this moron anwsered and said " i can't hear you, hello, hello, hello" now what kind of s*** is this?. THAT BEING SAID this is the LAST time I will ever use them for ANYTHING, Greyhound has really beat worse companies as far a customer service. VERY SAD.

I utilized Greyhound, as my employer set-up my transportation from High Point, North Carolina to Waxahachie, Texas, for training. When I arrived in Texas, there was no sign of the bag. I went to speak with someone in the customer service desk; and they gave me a tracer and confirmation number, and nothing else. I did not find out that I needed to file a claim form, until I called to check on the status of the bag. I had my wife call, as I am in training, so that we can further investigate; and that was when we found out that we needed to file a claim, and that it had to be done and in person (now keep in mind, I am in Texas and I do not have transportation to get back to the station).

My wife has went down and obtained the claim form but she gets conflicting stories as to how to process the said request. During the calls to customer service, my wife has been spoken to rudely and hung up on; and we have been trying to get this expedited due to the fact that my blood pressure medication is in that bag, and I will not be able to get this filled again until my 30-day supply is up. We explained that to them, and they still tell us to give them 90 days for them to find the bag.

I ordered a bumper for a car. The bumper was paid for as well as the shipping. The shipping was by Greyhound. I signed for the bumper when it had arrived at the local terminal. Only after I had signed for it, I was allowed to have it in my possession. While loading it into my van, I noticed that the ends of the bumper appeared to be loose. The bumper was wrapped in bubble wrap. I pulled the wrap back and noticed that both ends of the bumper had damage. I immediately contacted the employee in the terminal. She did not know exactly what to do. She took my phone number and said she would get back to me.

The bumper was ordered at the end of November 2010. The item arrived on December 17, 2010. The terminal worker contacted me on the 29th of December and had me sign the damage claim to be sent in. I mailed the claim that same day. The claim said it would take 90 days to process.

After waiting 90 days, my wife called Greyhound. They had the claim, but did not assign a claim number to it. The person said it would be assigned a claim number and it would take 90 days to be processed. After 30 days, my wife called Greyhound and finally talked to a lady who said she would get on this immediately.

After a few weeks, we got a letter in the mail stating that they needed a copy of the invoice from the purchase of the bumper. In April of 2011, I emailed the business that I ordered the bumper from. They sent me a copy via email. We made a copy and sent it back to Greyhound. On May 3, 2011, we received a letter from Greyhound stating that the claim is denied. My wife called the claims examiner and the lady said it was denied due to how the bumper was prepared for shipping and it was not their fault for the damage. She suggested we contact the business that we purchased it from. On 28th of June 2010, my wife call the bumper business. They stated that we should have contacted them about the damaged bumper when we received it. However, we did not have any invoice or information on what to do about any damage of said item on receipt. We thought since Greyhound damaged it, it should be their responsibility to replace it or refund our money.

We contacted our attorney and he advised us that it would not be financially feasible to have him take action on this matter. He said to go to small claims, but he was unsure who was actually responsible.

I know this is not that much money, but it is the point that has my wife and myself upset.

On May 26, 2011, I boarded a Greyhound Bus from Detroit, MI going to Benson, AZ, I checked my bag at the front door of the Detroit station and have not seen my bag since. I was told that once I get to Dallas, TX that I would have to get my bag and place it on the transfer bus but when I got to Dallas my bag was not there, I was then told that maybe it went on to Benson,AZ and should be there once I got there. I arrived in Benson, AZ on May 28, 2011 and was dropped off at a McDonald's and my bag was not there.

Since then I have returned home and I have been calling every week to track down my personal items, I have filled out a "tracer claim form" (June 4, 2011) and have not heard anything at this time, I have been talked to very rudely as if I had did something wrong, I have documented everytime I spoke with someone, their names,the times and the dates and no one has said anything to me t this time. The last representative that I spoke to said that I will be compensated for my stuff so I would have to wait until the time allowed. It is not the compensation I want my stuff, I had medication in the bag and I trusted Greyhound to handle my stuff in a professional manner and I have not been treated fairly.

Why is it so hard for Greyhound to understand that I just want MY PERSONAL ITEMS???? Is this the way that Greyhound treats their customers??? I hope that I never have to ride the bus again!!!!First time and the last time! I though it would be a fun trip traveling to see the southwest, but to have to get to my destination and not have any clothing but what was on my back is really not good and to have to purchase clothing once I arrived there is really not good. This is really unfair and I am going to continue to presue this until I find MY BAG!

My husband and I were travelling via Greyhound yesterday (Friday, June 26th) from New York to Toronto. We departed at 8:45pm from New York and got to Buffalo Station around 4am the next morning. We were initially informed that at the Buffalo terminal, the bus driver will be changing from a U.S. to a Canadian driver. However, once we reached at the Buffalo terminal, we were informed to get off the bus with our luggage and take another bus that was also heading to Toronto, since that bus had room for more people. Once we got down to get our luggage, we were notified that 'somehow' our luggage was lost/misplaced/stolen! More individuals were also missing their luggage. The bus driver and the assistant seemed ignorant of the situation and simply told us to file a claim. We were given claim forms with a customer service number and told to contact the customer service department for further information.

That is understandable. What is retarded and absolutely unacceptable is the kind of customer service response we have received since last night. This afternoon (Monday, June 27th), after numerous calls to customer service and many other Greyhound departments, we got through to a lady who claimed to be the supervisor at Greyhound Buffalo and told us that she did receive a luggage matching our baggage's description. She told us that we could either file a claim form at the downtown Toronto office and have our luggage delivered to the Toronto station in a day or two, or we could come pick it up. We decided to go with the latter. This turned out to be big a mistake as no supervisor was on site when we reached Buffalo Station around 8pm (same day); this is after a 2 hours drive from Toronto to Buffalo (one-way!). Rather than assisting us through this ordeal, the staff, four gentlemen who were simply sitting around joking with each other, seemed uninterested in our inquiry and refused to help us. Upon persisting inquiries, they simply told us to go to the next representative available.

This has been the absolute worst customer service that I have ever experienced. I have lost hope with this company but I am hoping this issue gets noticed as high up as possible. I am not the first person to submit a complaint against this company, and given their approach to customer service, I certainly won't be the last one. This kind of non-responsive customer service (and personnel with such callous attitude) needs serious disciplinary action.

I called about bus fares for myself, my sister, and her two kids. I was told in May 06, 2011 that a round-trip ticket to go to Orlando, Florida for myself will be $174.00; and the companion fare will be the same for my sister and her kids. I was told that this will not change until June 27, 2011. I decided to purchase my sister's and my tickets on June 22, 2011, and the customer service agent told me that the price had changed.

I purchased a ticket online on June 3rd and the ticket would not print. They have a reprint option but it had an error when I tried to reprint my ticket. I called Greyhound to tell them about it and that the money had already been drafted from my account. The option they gave was simple - to purchase another ticket and request a refund. I am very upset because I have not received my refund and I have no idea if I will ever receive my refund.

On my letter, I posted a screenshot of the error I was receiving so that they could see it and not be able to claim that I was lying.

I hope I get my refund soon but I'm not sure if I ever will.

From Forth Worth Texas to Dallas he received a seat but still had to hold on to his own luggage.

The rep and the Houston station rudely offered no assistance nor apology. Her response was to "come back" to downtown in 24 hours to fill out a baggage claim. This is baggage, not a missing person who may change their mind and come home. Who has time to "come back" downtown in 24 hours to fill out a form that you have in your possession now?

We informed the rep that all his medication and medical equipment was in his luggage, her response, you'll have to "come back" in 24 hours and fill out a claim form. Again I ask, WHY?

Lastly why are there numerous and when I say numerous, I mean it, complaints about Greyhound online and there has been no revamp in the way this company functions.

I purchased a bus ticket on 6/9/11 (reference number 75714345) for $123.30, I filled out a number of online forms and was even sent a confirmation e-mail.

At no point prior to, during the transaction, or confirming, was it ever made clear that this ticket was not refundable.

I realized I was not going to be needing the ticket, as my travel plans changed, and contacted customer service before the bus left.

It was only at the point when I called customer service to cancel my ticket that I was informed that the ticket was non-refundable. Customer service told my it was not possible to speak with a manager on the phone. They also take weeks to respond to any email. When they finally respond, their "Customer Service Analysts" fail to acknowledge the problem.

At no point on the website, online purchase forms, or confirmation email is it made clear that a ticket is non-refundable. Especially, for a first time customer. This policy is not in the interest of the consumer.

This company is not disclosing the full extent of the products they are selling, and they are keeping consumers money as a result.

I made it clear in all my correspondence that they did not disclose the full extent of the product to me in 2 phone calls and 2 emails (One from Mr. Daniel Mendoza, and another from Mr. Dario Ruiz), however they still refuse to refund my money.

Unbelievable crap this company! I sent my child via Greyhound to visit his family in New York from Texas for the summer. He's hitting four transfers on a 3 day trip and his cell phone broke. I'm worried he didn't make the transfers. His mom is pregnant and stressed out beyond belief for her son's safety. I assumed I could just call Greyhound customer support to ask for help in finding him and not one f'n employee gave my thoughts the time of day. I called several Greyhound customer service reps here in the US and in Columbia (outsourced call center) to get help and they all stated verbatim the same crap: "Sorry sir, we can't do anything to locate your son. Here is the number to the next bus station; ask them to announce his name over the PA system."

The problem with this BS solution is that my son doesn't hear too well. When I asked them to just call the bus driver they refused. Greyhound Corporate (a gal with the initials CB) even said it would be better to call the police department because they might have better luck finding him unbelievable this company. As of right now I have no idea where my son is and more importantly if he's ok. I will never use Greyhound again. It would have been much better to spend the extra dollars on a plane ticket. If anything happens to my son I will file a law suit on this dilapidated and malfunctioning company for not having adequate procedures in place to locate passengers in case of emergencies.

I hate companies that talk to customers by the book and outsource their customer service centers; nobody ever says "let me see what I can do" anymore and it's very difficult to understand English speakers with thick accents, especially if you're making the call from a busy area.

I was denied access to the bus and 2 black men were put on the only available seats by the black driver. I am a 56 year old white woman. I suggested that the order of ticket purchase be used. The driver asked where everyone was going and selected the black men, even though I had purchased my ticket 2 weeks prior and I had witnessed the younger black man purchase his ticket that morning.

I am writing this letter to all of you about an incident that I encountered. I have never been so upset and appalled that some people in this world could be so ruthless. I was taking a weekend road trip to see my mother in Clovis, NM, I had stopped in Las Vegas NM, at a gas station to use the restroom. When getting back into my car, a boy around the age of 16 asked me how to get back to Colorado. I immediately started asking questions on why he didn't know where he was and how he had gotten there.

The boy Vincent said that he had gotten on the bus in Denver, CO and was going to see his grandmother in Pueblo, CO. This boy had fallen asleep on the bus and didn't wake up. When the bus stopped in Las Vegas, NM the tickets were checked. This boy was told he was supposed to get off in Pueblo, he was asked to get off the bus in Las Vegas since he shouldn't have been on there any way, and he should get on another bus to get back to Pueblo. This gas station is not a bus terminal; it is merely a gas station in the middle of no where.

Trying to help this young person out, I called Greyhound. The first manager I spoke with (Joe Pachezo) told me there was nothing he could do and this young man needed to get to another bus terminal to get back to Pueblo. The nearest terminal was in Santa Fe which is approximately 45 miles from where we were. Being that this kid was taking the bus he had no means to get to another city, being that he is a minor he couldn't purchase a ticket.

My first reaction was who does this to a kid, second was all the possibilities of the horrible things that could happen to a kid being out there alone. When I talked with the clerk in the store she stated buses come all hours of the day and night but they didn't have a schedule. I got Vincent something to eat and drink since he had been sitting in the sun for a few hours with nothing and waited for the next bus. Meantime I called back to customer service to speak with another manager (Luiz 4962) this manager proceeded to tell me that this was not her problem and I needed to call a complaint line. This number that I called was Monday-Friday 8-5. Being that this was on a Saturday I couldn't reach them.

The manager hung up on me because I wanted them to help this boy. I was so pissed off and upset that there were actually people that don't give a shit about other people. This boy could have been kidnapped, raped, and/or murdered because the actions your company took which was nothing. Being in customer service your agents/managers represent your company.

We waited around for the next bus to come met a very nice man who agreed to get the boy back to his start point. This company Americano's I am assuming not affiliated with your company. I was determined to either get this boy to somewhere he was familiar with or I was going to take him with me on my mini vacation and take him back on my way home. My point of this letter is to let you know how your representatives treat your customers, and people who are trying to help another out. I will never recommend your company or services to any one I know and this letter is being sent to the Denver News stations maybe you can explain how your company would leave a minor on the side of the road with nothing.

There are enough people is this world that treat kids poorly and you just added to the list of companies that will forever be banned from my life and everyone I know. Thank you for being so inconsiderate; with out this experience I may have not met this wonderful, grateful, and respectful young man Vincent. I do believe you owe this man an apology and pay the other company that gave this boy a ride back home.

Are bus drivers allowed to use a cell phone while driving? On a recent trip from Ottawa to Sturgeon Falls, a bus driver used his cell phone at least three times while driving!

What are the rules and regulations in the province of Ontario?

I have heard rumors about Greyhound but last night takes the cake. My wife was due to arrive at 10:40pm from ND to Minneapolis from her sisters wedding. Before I went to pick her up I was visiting with a friend and had a very small amount of alcohol knowing I had to drive to pick her up and I refuse to drive anywhere near the legal limit. I walked up to the security guard and asked him what time the bus from Bismark was due to arrive. Rather then answering my question he asks "sir have you been drinking tonight?"

I replied "yes I had one very weak drink before I came but am not intoxicated, what does that have to do with anything I am just here to pick up my wife and simply want to know if her bus is on time." The guy grabs my by the arm "escorts" me to the entrance and forcibly throws me into the street. Mind you I was not giving this guy any problems through any of this or doing anything to aggravate his behavior. He tells me I can't reenter the building so I wait outside where I could see the buses coming in. The guy comes around the corner and pushes me backward 3 times. At this point I was getting pretty pissed and asked the guy what his problem was. His response was to pull out a stun gun and point it at me while approaching me. Each time if I didn't step backwards he would threaten "Sir I will taze you if you don't back up" he repeated this phrase 3-4 times until I was actually standing in the street in oncoming traffic. I WAS NOT DRUNK AND HAD DONE ABSOLUTELY NOTHING TO PROVOKE THIS GUY!!!

So the next time you are making travel plans for your loved ones, you might want to consider that this could be the type of treatment you receive when you go to pick them up. And I actually paid these people over $200 for her trip. Next time I think I'll book reservations on Amtrak thank you very much.

My father Santiago was given a hard time traveling from Houston, Texas to Buffalo New York. It wasn't until he arrived in Buffalo that he had the worse experience and maltreatment from bus driver Mr. **.

Mr. ** was supposed to bring my father to Batavia, NY but instead kept him from going anywhere. When I decided to drive to Buffalo to pick up my father and bring him home, he was unable to leave the building due to the bus driver shoving the door in his face, keeping him from leaving the building or attempting to grab luggage. I went inside the Greyhound station and located my father to find him distressed and emotionally affected by the way the bus driver was treating him. I confronted the bus driver and instead of answering my questions as to why he was detaining my father, he decided to get on his bus and drive away.

I immediately asked for a supervisor by the name of Mark and explained the situation. The only thing he could tell me was that I needed to call the 1800 231-2222. My father should have never been assaulted by the bus driver even if it was done with the door and shoved back inside the building or kept against his will. He was trying to leave the building in order to leave with me and wasn't given the chance to. I had to go inside the building in order to see why he was detained by Mr. **. I have reported the situation and hope I get some type of answers ASAP. I have the case number that was assigned to my father and hope this gets resolved immediately and hope that someone will contact after this email is read.

I purchased an online ticket at the Greyhound Bus site for a trip going from Baltimore, Maryland to NYC on May 24th. It should be mandatory for potential riders to know if the bus is equipped with safety belts and other safety features before they buy tickets. In addition, they sent a Peter Pan bus not a Greyhound Bus, which should also be disclosed beforehand.

As I was being released from a penitentiary out of Tucson, Arizona, I was placed on a bus heading to LV, then up to Denver, CO to Buffalo, WY then onto Rapid City, South Dakota. The Federal Bureau of Prisons had given me 3 days to get to my destination and that if I didn't, I would be considered an escapee. I had plenty of time. I got to Vegas to switch buses and we had a lay over but the bus just drove off before I could board. Then, I was given another ticket for later trip. It was 1:40 a.m. when I showed up at the gate and I was told that it left about an hour ago.

At this time, I just found out that I lost all my money that was inside an envelope. After finally catching a bus, I was left at a mandatory bus stop with nobody around and I am a stage one diabetic that needs shots and food. I waited for the next bus and they didn't have room and kicked me off. I then went into shock and an ambulance had to be called and rush me to the emergency room. This all took place between May 9 to 12.

My experience at the bus station was horrible and I will never use Greyhound again. I purchased a round trip ticket from Tyler, TX to Shreveport, LA for two days. I decided to stay an extra day. On the third day when I arrived at the bus station to go home , I was informed that my bus was having mechanical problems and would be delayed. While I was waiting for my bus, I became very ill. I ran to the restroom to vomit (I couldn't help it) and did not quite make it to the toilet, therefore, accidentally vomiting on the ladies restroom floor. I went into a stall and became ill again.

Then I heard a voice telling me that I needed to clean it up. I told her I was ill and was not able and asked her if there was a janitor. She then told me that she would give me some paper towels. I told her I was too sick the clean it up with paper towels and asked her if she had a mop and bucket. She then told me she did not care if I was sick, that I was going to clean it up. That's when I refused. She followed me around the station, yelling profanities at me, threatening to call the police with me being very ill and in front of a whole room of people. We ended up leaving the station after paying and extra fee for me to stay in Shreveport an extra day.

She then followed us to the street where my friend's car was (who took me to the station) and began yelling more profanities and telling my to "Bring your white ** up here **". I felt very threatened by this so called "employee". I have worked in customer service for years and have never experienced such nonsense. I will never ever use Greyhound Bus Station again. I will fly or drive instead. I will also tell everyone I know about my horrible experience so that they will know what to expect.

This is a general complaint about how Greyhound operates. On Sun at about 12:00 noon, I delivered my granddaughter to the Port Authority in NYC to catch a 12:30 PM bus to Syracuse that she'd booked on line. From what she tells me the lines where horrendous. Greyhound had clearly overbooked. She did not get on a bus until about 2:40 PM. Unbelievable! What's the point of booking? On top of that when the bus got to Scranton, the folks who booked for Syracuse were faced with no seats.

They were given the choice of waiting until the Syracuse-bound bus returned to get them or they could stand for the 2-hour trip to Syracuse. Outrageous! When Greyhound knows it is going to have heavy traffic as it must have known just based on the bookings that are done online and the endless lines my granddaughter experienced, why isn't Greyhound required to add buses? How dare Greyhound accepts a booking and then ignore it! This is unacceptable. If this were the airlines, they'd be penalized heavily. Doesn't anyone regulate buses? If not, why not?

On March 20, I took my cousin to the Bus Depot. We arrived 3:25; he purchased a ticket to return back to college. The bus was due to arrive at 3:45; the bus was running 55 minutes behind. When the bus finally arrived, my cousin walked to the bus and was first in line, following 3 other people of different race. My cousin in African American. In the mean time, very few people get off the bus, I'm thinking to take a restroom break, an African American male walk towards me, that just got off the bus. He was very upset and was trying to call Greyhound corporate office, which was closed on Sunday. He then told me that the bus driver was racist and has been making remarks and being very ugly towards them.

The bus driver was in the Shell station at the time, came out went towards the people in line, gave them the okay to ride the bus, and told my cousin Stephen *** that the bus was full. My cousin came rolling his bags back towards me, not knowing what the guy just told me, and said "Well he said the bus is full" The guy began to say, "I told you, if I was you I would go check; the bus was not full."

So the bus driver went back into the Shell Station and I proceeded to go on to check the bus. Well, what I saw towards the back was empty seats, only a handful got the bus. I did see three rows of seats pushed forward to allow access for a wheel chair. In the mean time this lady came up behind me that was on the bus. She had a little boy with her; she quoted, "This had been a miserable ride. I have never experienced anything like this. This bus driver has been very mean, and making racist remarks." So by that time I step off the bus, I walked up on the bus driver, who at the time was talking to a Caucasian male. I heard the bus driver say "Those blacks" so I asked him did you just say, "Those blacks?" He replied with a very cocky attitude, "Why would I say something like that?" Then he said "Why were you on my bus?" very rudely.

I said, "Why did you tell my cousin that the bus was full?" I said, "I don't take what people say and run with it, but you are racist!" He walked away got on the bus, and slammed the doors in my face. So by that time I walked inside the Shell station. The guy that sold tickets was already aware of what was going on and he was on the phone with his boss, trying to see what he could do to resolve the problem. They called all the cab company in Sherman/Denison to see if they could drive my cousin to Dallas Texas depot because that's where the bus was heading. No cabs was running to Dallas on Sunday. So I called my Aunt, who is Stephen's grandmother and told her the situation and could she please meet me in Plano so she could get him to the Dallas bus depot before 6:20? It was an inconvenience for myself and my aunt. I had to drive a hour there and hour back, the distance was about the same there. Needless to say by the time she made it to the depot, the bus was delayed because they dismissed the driver. So reports was made by the time my cousin arrived at the Dallas depot.

One of the women of a different race came up to my cousin and was full of joy to see him again and apologized for what he went through and what we witnessed. We filed a complaint over the phone with Greyhound, our complaint number is 1726703. We're also filing a grievance form. They would not let us know the employee name or what type of punishment may occur if any. I really believe something should be done about this. We were very emotional in the beginning. We just buried my Aunt that died suddenly from cancer the day before, then had to experience racism.Thanks for listening,

At 4:30 pm, my friend from Calgary who had just arrived at 3:45, who is a senior had asked the middle-aged Asian-Canadian attendant outside the Greyhound Station where the buses leave, if she could leave her baggage in a locker until her bus to Oregon left at 7 pm on March 21st 2011. He told her yes. However, when we returned at 6 pm, a bullet proof vested East Indian or Pakistani senior man, who didn't have a name tag or any other id, began to tell us in a very bad inaudible English that we couldn't get our luggage and that next time we should enter the bus area through the far right doors, which were marked exit for passengers coming off the buses into the building.

He only added stress, chaos and confusion into what has already become stressful in having to be screened before entering the bus area, which used to be open for friends and family to see off those traveling and help them with their luggage.

Please hire people who are friendlier and have better English language skills with the courtesy and respect for your customers that used to exist before 9/11. We will definitely not be traveling via Greyhound again.

I recently watched a bus driver be rude and hostile towards a passenger on the 5:30 P.M. Roseburg to Medford Oregon bus route. This passenger is an employee of mine and was on his way to Nevada to see his terminally ill mother. The passenger arrived at the bus station well in advance of the required one hour check-in, and was told by the ticket attendant to wait in the parking lot.

When the bus arrived late as usual, the driver went inside the bus terminal. After about fifteen minutes, the driver came outside to the parking lot, and my employee told him he was scheduled to board that bus. The driver very rudely informed him that he was supposed to be inside. When my employee told him he was told to wait outside, the driver rudely informed him that he was informed wrong and to immediately get on the bus. My employee was not even allowed the chance to hug and tell his two-year old son goodbye.

As a business owner, if I had an employee that was as rude as this bus driver, I would have fired him immediately. It is a wonder that someone hasn't pulled this driver off of his bus and trounced him. The bus driver is obviously so stupid that he doesn't realize that passengers are the people that pay his wages.

It does absolutely no good to complain to Greyhound about the conduct of the driver, because the management at Greyhound doesn't care about customer satisfaction. They are greedy and only care about the money generated from ticket sales.

On March 13, 2011, the driver of Greyhound bus number 1007 departed Ballys Casino in Atlantic City, NJ at 6:30 AM. I sat in the isle sit in the fourth row. The driver ended up at the entrance of the Sheraton Parking Lot. He made an illegal u-turn and went to the Atlantic City Bus terminal. Once there, the driver exited the bus leaving the door open and six passengers entered bus without his knowledge. The driver returned to the bus and proceeded to exit the terminal making a right turn when the expressway is to the left. He made a left turn at the corner when he should have made a right to get to the expressway.

The driver traveled further away from the expressway and turned into Resorts front entrance, near the boardwalk (not their bus terminal). He went around the loop and pulled over to the side and we waited about five minutes before he moved the bus. The driver made a left turn at the corner and proceeded in the correct direction of the expressway. After about 30 minutes on the expressway, I noticed the bus swerved to the left and to the right.

I looked at the driver, I could see him jerking backward and forward at the steering wheel and jerking his head from the right to left. I called out, "Are you ok driver? " He did not respond. Naturally I became increasingly concerned and kindly walked up to the front seat and said, "Driver, a few of us are concerned. We see you nodding off....perhaps you should pull the bus over on the side and contact the dispatcher. " Again, he did not respond. "

Moments later he got on the Public Address System and began to shout, "For those of you who are ** concerned, the speed is ** 45 mile per hour." I was alarmed by his choice of words and the irrelevance of his comments to the real concern. I did not say a word. In fact, nobody said a word.

Passengers sitting directly behind him relocated to other seats towards the back of the bus. I called, 1-800-231-2222, and explained the urgency of my call, however, Greyhound informed me that the number I'd called was for sales only. I was given another number to call, but that was a fax number. I called the first number again and spoke to a supervisor (Eddie) who gave me another number to call, which nobody picked up.

An hour in a half into the ride, I continued to see the driver jerk backward and forward towards the steering wheel. Needless to say, the actions of this driver were unsafe and unethical. This should not go unaddressed. It is imperative that an investigation into this matter is conducted immediately. There may be hidden issues with this driver that are not in agreement with the policies of Greyhound or ConsumerAffairs.

My son was on his way home from school during spring break, March 11, 2011. There was an 8 hour layover in Ithaca, New York. The driver let the passengers off however, the terminal was locked and closed. It was snowing outside and nowhere for people to go (especially a 19 year old). He wondered down the street and found a foyer to a bank which wasn't locked and nodded of in there until he knew the bus was going to leave. What the heck is wrong with the Greyhound personnel? Are they crazy? No signs were posted either.

In August 2010, I was living in Chesapeake, Virginia. I took a bus from Norfolk, Virginia to Charlotte, North Carolina. I was over charged for the ticket. Greyhound agreed in writing, and I was supposed to receive a refund check. It's almost April 2011 and I have received no check. Miss ** said it was sent through a regular mail. When I told her that I never received it, she was supposed to send another through certified mail. I never got that one either. At this point, I don't believe that they had any intention of sending a check.

Last night on 3/07/2011, I ordered a online ticket to travel to Oakland,Ca from Sacramento. My bus was to leave at 8:15pm so I arrived at the bus station at 7:30pm. The ticket counter was dark and no one was working. A security guard told me that the rep had just went to lunch and would be gone for 30min. About 2min later, I seen a lady behind the counter walking around and then sat down.

I walked over to ask her about how to get a ticket when there is no one working and she responded with " I'm on my lunch." I asked if there is anyone that I could talk to and then she said, "What part of I'm on my lunch that you don't understand." So, I was so upset that I threw my food in the garbage can and walked out the door. When I came back 5min later, another person that was behind the counter said that I can go around to the shipping side and they will print out a ticket for me. They have horrible customer service in my opinion!

I was traveling to Eagle Pass, Texas and back home to Idaho falls, Idaho and both times I ran into problems. First one bus broke down stranded on the side of the road for 3 hours, waiting for another bus. It should have not taken that long. We were only 20 miles out of Salt lake City, Utah.

Then I was headed back home and got stuck in El Paso, Texas because of the bus being cancelled at the last minute. There was no driver for that bus, so I was stuck there in the El Paso, Texas station. Only to have all the employees there be very rude and ignorant because my skin was white and not brown like all theirs.

This was the worst trip I ever had and I will not ever ride Greyhound again. Also when I was going to Eagle Pass, Texas, I told the driver and also the front desk in Amarillo, Texas that I got rerouted. I was not going through Lubbock, Texas cause of my bus being broke down earlier that day and they went ahead and took my luggage off the bus I was supposed to reload on. Therefore, I did not have my bag the rest of my trip. When I told them, they were very rude about it.

I arrived with my 4- year old son to the San Bernadino station and the employee named Monique already had attitude. I handed her my E-tickets that I had printed at home and she looked at them and handed them back. She said they were no good. I argued why wouldn't they be good. But she claimed that they don't accept them. I asked then why even offer the chance to print from home then?

I then asked to speak to her supervisor. She said he wasn't there. When he arrived he didn't even bother to look at the tickets or even to be helpful. They didn't seem to care that I was there with my child! They were then laughing and being obnoxious behind the counter as I was walking away.

They refused to help me so I was stranded at the station with my 4yr old son for 6 hours until a friend could come and get us.

I ordered my bus tickets from Fort Leonard Wood, MO to St. Louis Airport. On the day of my trip, the bus was cancelled. I was not given any notice of this. There was no signage on the door stating this fact. Myself and 2 other passengers sat in front of the terminal waiting. When I found a number to contact for Greyhound, there was a voicemail notifying me that the bus was canceled due to the weather. It wasn't even snowing at the time!

Well, I had to end up driving myself to the airport for 2.5 hours and when I called for a refund, they told me to just come into the office. I was not notified that I was supposed to guard my paper ticket like my life depended on it after this point (after my bus was cancelled). Apparently, Greyhound does not refund money without the original paper ticket and you cannot go back to print your ticket after you have already printed it once. What an archaic system!

Customer service provided me some line of crap about how the paper ticket, that it can be used again and its the customer's responsibility to take care of it. Hello! We live in 2011. I lose papers all the time and that's why I have everything electronically! It's not like I paid cash for this ticket at a teller agent's desk. I bought my ticket online with a credit card and I have a confirmation number. They have all the proper information any normal company requires for a refund. No service should equal a refund for the customer, not some line of crap about not having my original receipt, therefore no refund. I will never use the service of Greyhound ever again.

This happened on 2/12/2011 at 7:59 pm. Me and my friends ordered chicken wings and a soda, when we tested the chicken wings we realized that the chicken wings were not in good condition, they tasted bitter and have an unpleasant smell.

We asked the shopkeeper to change the food for fresh food or give our money back, but she refuses and instead brought us out a very unpleasant and foul language

On 7/11/2011, I boarded Greyhound Bus Lines #4384 to Columbus, Ohio with a connecting bus to my final destination of Pittsburgh, Ohio. I use an oxygen and had an oxygen generator (portable) with me that I had baggage checked (#**). Upon arrival at Pittsburgh, I stood with the other customers as the luggage was being pulled out of the luggage compartment under the bus. My oxygen generator was there, but missing was the small attached bag (black) that contained the power cord, battery pack and hoses.

I received a call from the oxygen company (Klingensmith Health Care at 1-800-272-3233). The man used a bad tone on me. I politely explained to him that Greyhound lost the bag. He didn't seem to care. I called Klingensmith back and asked for a supervisor. I was told that she was in a meeting, I asked that she call me after the meeting and left my home phone number. As of this writing, I have not received a return call. Greyhound is responsible and they should pay Klingensmith for the lost bag and its contents.

I thought taking Greyhound bus for a long weekend would be a nice break from driving, plus it would be environmentally conscious. Boy, I was wrong.

My first bus from Champaign to Chicago was a disaster. I was supposed to take the express that would have no stops (a 2-hour ride). It was freezing outside and at least 30 people were waiting to board the previous bus to Chicago. Well, when our group got onto our bus, the Greyhound administrator begins yelling to us that our bus would be making stops (adding an hour to our ride). Of course, we began thinking we were on the wrong bus, but he proceeded to block the aisle and yell, both buses are making stops. We helplessly had to just sit there even though we had all bought tickets for the express.

When we arrived to Chicago, I was shocked to see the condition of the station. It was dirty and full of loud, rude, and scary people. The water fountains were broken, many of the bathroom stalls would not lock, and my fiance told me later there was illegal activity (drugs & selling stolen merchandise) occurring in the men's bathroom.

It only gets worse as we are told that our bus has arrived but they did not have a driver. Keep in mind we had an 8-hour journey ahead of us. Our 11:45pm bus did not take off for Minneapolis until 3:30am. Almost 4 hours later. During this waiting time, most people had to either stand or sit on the wet, dirty ground as this station did not have enough seats.

There was a group of loud and vulgar young adults causing all sorts of noise, breaking glass, and even kicking other passenger's suitcases over. The Greyhound employees would either hide away in their office or joke around with these rude people. I was shocked at how little security Greyhound has at its terminal. Especially, the Chicago station. Very scary place.

I was also shocked at how little leg room the new Greyhound express bus had. I am short and I had trouble fitting. I cannot imagine what a tall person would go through for an 8 hour bus ride. It really makes you think, Greyhound cares about profits, not people.

On our return trip, when we got off the bus, the Greyhound baggage man had no hesitation as he threw our bags into a dirty puddle of water, soaking our luggage. Greyhound has some of the rudest, inconsiderate employees. Don't bother trying to report this to their customer service or corporate lines, as no one picks up the phone no matter how many times I call.

For your personal safety and well-being, don't take Greyhound. I would recommend other means of transportation. Paying for another ticket would be telling Greyhound that they can treat people any way they want and they will still get paid. Trust, me, or you will regret it later, as I did.

My girlfriends and I had planned a trip to New York six months ago. I purchased my Greyhound ticket on December 9th, so I still received a discount without booking too early. My friends' tickets, as well as my own, were purchased online. I have chosen to have the tickets mailed to me. The very next day, my friend informed me that she will not be able to make it to New York with us due to a business trip. I called Greyhound as soon as I knew, and I was told by the first customer service agent I spoke to that they could not do anything. I called in several more times before speaking to an agent, who told me that the most he could do was offer to me a voucher for the amount I paid for the ticket being cancelled. I had to wait for the tickets to come in; send them to their corporate office, and wait for the voucher to be mailed back. Figuring that it was all I was going to get out of them, I agreed and did as instructed.

On Monday (January 10, 2011), there was word of a huge snowstorm heading to New York, where I was to go for a vacation. I called numerous times to Greyhound; asking questions such as, "How much snow do you stop driving in?" "How far in advance will I know whether or not you will be cancelling or delaying my trip?" "Will there be a fee to change my trip dates, if it is delayed or cancelled?" These are things that any customer service agent should know and be able to answer. I received no information or help of any kind, other than few agents suggesting that I show-up to my station in Washington, DC on Tuesday (when we had snow ourselves! ) to ask them about Wednesday.

Sorry, I have a job--two actually. So, I called in on Tuesday morning (this would make about ten total calls so far about the same trip), and I was told the exact same thing they told me on Monday, "We do not know. Go to your station in DC to find out." I asked for the number to the DC station, and they did not have it; I Googled it-- no results.

I called back about four more times. Finally, I received the phone number. I called; no answer! I waited and then checked online Tuesday night. I saw that my trip had been delayed or cancelled. I called Tuesday night. Perhaps somebody forgot to turn night mode on, but the line rang and rang for over an hour. That was an hour of my cell phone minutes. I called my travel agent, who thankfully was able to change our travel dates, but we were going to be charged $700 more for booking so close to the date! We had to change from the Waldorf to the Muse, but we were able to push my vacation back until Saturday.

It is now Thursday, two days before my trip. I have called Greyhound's so called executive customer service agents, and I left three voicemails since yesterday about what I need to do because my trip was delayed on Wednesday and I switched it to Saturday. There had been no call back until 20 minutes ago, by ID number **, who is as rude as they come! He told me that there would be a $15 fee to change my trip. I corrected him and reminded him that the snow is to blame, and Greyhound made the cancellation, not me. I told him that due to nobody was calling me back, I was forced to change my hotel dates, so I didn't miss my trip altogether. He insisted that there would still be a $15 fee.

When I asked him to transfer me to somebody else, he refused. I asked to speak to a supervisor. He said, "no", and that he had the authority to handle my call. I told him obviously he did not, and to please put me through to his boss. No luck. I asked for a phone number where I could call into his corporate office and speak to a true executive--nothing. He interrupted me, raised his voice at me and refused to help at all. Looks like I will have to just show up on Saturday and hope they do not charge me a fee. I hope that there is a bus that is not full due to the other delays!

Greyhound has the worst customer service of any place I have ever done business with! They practice shady business, and treat their customers like we are expendable. I have left yet another voicemail at the corporate office. This time it was for Raelonda **, senior executive customer service agent. It was only been about ten minutes, so we shall see what will come of it. Do not use greyhound bus services! I have used them twice. The first time I had a two-hour delay, and now this! Thank you Greyhound for making my vacation more of a headache than you will ever know.

People were snowed in without food in the terminal. I will warn my friends that Greyhound has no consideration for the customers that support them. They are very selfish with the worst customer service. I will forever have a bad taste in my mouth when the name Greyhound comes to mind.

Earlier on today, January 4, 2011, my boyfriend and I went to catch our 7:00 pm bus home. We tried to get our tickets. We had printed them previously but we had lost them. We tried to go to customer service. They didn't even try to help us. The employees told us to buy another ticket, which is a rip off, because Greyhound has the information that we have bought a ticket. This is in Greyhound's database. I know this because the man at the counter said it was there. We bought our tickets in Vancouver. As we are students, we do not have that much money. Also, Christmas had just passed (which is the most expensive month in the year). We couldn't even pay our rent. How could they just expect us to buy another ticket like it was nothing?

I'm supposed to be home by tomorrow so I can pay for my school. My school is very important to me. Now that I can't be there tomorrow, I may not be accepted in to the classes I want. My university does not accept credit cards. They only accept cash and now I cannot be there to pay. The employees and security are the worst experience I have ever had in my whole life. I am shaking and having anxiety attacks because of how rude the security was. I'm upset and tired. My grandfather passed away this week. I just wanted to go home. If this is what Greyhound calls "customer service", then they should just fire them all, because they're not a help to this company. The security was yelling random things at us, stuff that had nothing to do with the matter. She was yelling at us even as we were walking to our cab. Plus, it wasn't in our budget to pay for another cab ride. If I could get any real assistance to my problem, maybe my family and I will stay faithful customers. But if this is how I will be treated later on in the future, I will never in my life use Greyhound. We do not deserve to be treated this way.

I travel from Cordova, TN to Springfield, MA. I'm upset with the way the buses looked. And the buses smelled bad. At a few stops, which were greyhound buildings, the bathrooms were in very bad shape. One of the stops had a broken toilet. The only one had two sinks where the drain trap is missing. So, the water ends up on the floor, causing slips. When we made it to Hartford, CT, all buses were running behind. The driver was going to leave us at this location when my stop was at Springfield, MA. This is a bus line that makes good money. What is going on with the restrooms? Give me the job as your supervisor for housekeeping. And with the right staff, we'll make things look better. Oh, I took lots of pictures.

In September 2010, my shipped luggage from California arrived to Detroit severely damaged. When I went to pick it up, the attending clerk also noticed the damage and gave me a claim form to fill out. After filling out the claim form and meeting all of the requirements asked of me, my claim was approved and I was promised in November 2010 that a check for $80 was on its way to me.

The check never arrived and since then, I have made weekly calls to the Greyhound claims office in Texas at *** *** **** where I've been told three times by three different Greyhound representatives that my check is being prepared and will be sent. I've also been told three times by three different representatives that no one has taken care of my file. Every time I call I am asked to leave my telephone number so that someone can call me back, no one ever has. My last phone call to a Greyhound claim's representative was on December 28, 2010. At that time, the telephone representative told me no one had done anything on my claim and that a supervisor would call me.

It appears that Greyhound may have developed a scheme for dealing with lost and/or damaged luggage claims by enlisting its employees to obfuscate, delay, and even lie. It would seem that it would be more business efficient to simply improve its baggage handling and claim resolution procedures. Some Greyhound employees acknowledge that the claims scheme is a scam. Employee moral reflects the Greyhound culture. Greyhound can be assured that I will never again ship anything by them and will warn all of my business associates and friends about Greyhound's business practices.

On 12/24/2010, I went to the Albuquerque, NM bus terminal to buy a ticket from Alb to Denver, Co. I wanted to leave on the 11:40 pm bus on 12/25/2010. They told me the bus was cancelled so I bought a ticket on the 1:55 am bus. There were 12 people waiting for the l:55am bus but the driver said he could only take 4 people. When the bus left Albuquerque, the front 2 seats across from the driver had the driver's papers and suitcase on them. 2 more passengers could have sat there. An extra driver took up 2 seats at the back of the bus. 1 more passenger could have sat there. I asked the driver why no one could sit in those extra seats and he said I don't know. He didn't speak English.

This was an American bus, owned by Greyhound. The schedule was AAU9276 and the bus number was 60636. Greyhound charges a $15.00 fee if you change your departure time or date but if they refuse you a seat because they have oversold the bus they don't give you $15. If they sell you a ticket they should guarantee you a seat. However, after you buy your ticket you can pay an extra $5 and they will guarantee you a seat by pre-boarding you before the other passengers who may have been waiting in line for hours.

We need a Bill of Rights for intrastate bus passengers like they have for the airlines. Greyhound is the great American rip off. When you have a complaint, you call 214 849 8966 (not toll free) and you will wait at least an hour before a live person answers. Most people get frustrated and hang up long before anyone answers. When you call their 800 number for fares and schedules and need to talk to a live person, that person speaks very poor English and is probably answering from another country.

While Greyhound Lines, Inc appeared to be a respectable company; the company has proven other wise. My mother, Audrey *** along with many others have been detained at the station for over 24 hours without proper care from the company. My mother purchased a ticket from Baltimore MD to Petersburg VA on 12/25/10 for $44 one way. Her schedule was as follows:

Trip to Petersburg, VA- 12/26/10 04:15AM GLI-8801 -Depart Baltimore Downtown, MD; 12/26/10 05:30AM GLI-8801 - Arrive Washington, DC; 12/26/10 06:50AM GLI-519 - Depart Washington, DC; 12/26/10 11:35AM GLI-519 - Arrive Petersburg, VA.

My mother reached the Richmond station on Sunday Dec. 26, 2010 at approximately 9 am and she is still there Dec. 27th. Greyhound has refused to take her to Petersburg VA and has refused to provide a refund. There is no hesitation when the company takes ones money but there has been great hesitation or should I say refusal to hold up their end of the bargain. What has American Companies come to? One can pay for a service and be denied that very service.

The Richmond Branch is lead by Ron ***** who will not entertain the thought of providing assistance to those that have been trapped at the station. It seems that being confined after paying for a service would be his concern but unfortunately it is not. What has been offered by Greyhound of Richmond in a 24 hour time frame: 2 meals provided by Red Cross and an offer to pay for your own hotel room.

It has become an American icon, providing safe, enjoyable and affordable travel to nearly 25 million passengers each year. The Greyhound running dog is one of the most-recognized brands in the world.

This is found on the Greyhound website, everyone needs the opportunity to make a meaningful contribution to the community and to society. Greyhound seeks ways to create access to such opportunities for those who wouldn't ordinarily have the resources to do so. Our goal is to create a better community and a better workforce, instilling a sense of pride in Greyhound employees, its customers and those who benefit from the programs we support. This certainly doesn't ring true by the company after the events in the last 24 hours.

Times are changing in America and it seems that Corporations are without morals.

Greyhound is currently operated by the following individuals: Dave Leach, President and Chief Executive Office, Bill **********, Chief Operating Officer, and Myron *******, Vice President, Operations. Corporate power doesn't come without moral responsibility. The Richmond Terminal was ranked 5th in 2008 as one of the busiest terminals. It appears that Greyhound doesn't have a financial struggle but yet it has a moral struggle.

All one asks is to be treated fairly. When we pay for a service in America we expect to have that service provided. To purchase a ticket at Greyhound has no merit. My mother has been at the Richmond Station for 24 hours without any assistance from Greyhound. All she wants is to go home to her warm bed, prepare for a day at work, eat a warm meal, and go on with her life as normal. That order is too much for Greyhound. What is a customer to do in this situation? Who is there to help the customer? We all know who is there to take a customers money Greyhound. To be treated fairly is no longer apart of what Greyhound stands for and that is clear.

We bought a bus ticket online this AM for my son to travel from Colorado Springs, CO to Albuquerque, NM. Bus was to leave at 10 pm. We were told to be there before 9 pm to get actual paper ticket. We got there at 8:30 pm and were told that we could leave the premises but to be sure to be back no later than 9:30 pm because the driver leaves when he feels he is ready. I asked even if not all the passengers are there but it's before the scheduled time. He said yes! We never left the premises. By 11 pm (one hour later than scheduled departure), the bus had not arrived.

Everybody was asking why and we were told that they had no idea. By midnight (2 hours late), we were told that the bus driver probably forgot to stop by Colorado Springs on his way to Albuquerque. Next bus would be sometime next morning. That would be too late for my son and for other people who had travel connections in Albuquerque. As if that wasn't bad enough, we all were told that if we had a non-refundable ticket, we could not get a refund and we could call a number (given to us) and try to see if they would give us the refund.

I have never encountered this situation with any ways of transportation here in the US or in other countries! Greyhound's bus driver "forgets" to make a stop, leaving many passengers behind and the passengers are told that they don't get a refund because their tickets are non-refundable. A few of the passengers including my son decided to drive in one of the passengers (older!) car and see if they could still make it on time. This was a first experience for me with Greyhound; however, other passengers said that they were not surprised at all, Greyhound does things like that all the time and that Greyhound's motto according to their experience is "too bad, so sad". This caused much lost of money if we are not able to collect a refund. Possibly being late for conference in the am along with the uneasiness of getting in a car with a bunch of strangers.

I purchased a ticket from Denver to Vail for my 15 year old. the bus broke down and the driver decided not to stop in Vail. They left a 15 year old in a gas station in Glenwood Springs and told him to catch the bus back to Vail which leaves the next day. When I called customer service, Mr. Gomez told me he couldn't do anything about that. I asked to speak to a supervisor, they said, they didn't have one and he hung up on me after being on hold more than 50 minutes!

i am in phoenix trying to get arrangements to get someone there to pick him up. The stress has been terrible, thought Grayhound was more professional. have to hire a rental to get him from Glenwood Springs to Vail.

I just wanted to tell you a story about how my father did not make it home for the holidays because he was turned down by a Greyhound bus driver. My father had been homeless for seven years living on the streets of Las Vegas. About four months ago he was able to find me on the Internet when he walked into a computer store to get out of the cold. He then would call me on and off when he was able to use somebody's phone. He wanted to get out of Las Vegas and come back home before Christmas. He wanted to see me, my two brothers and his granddaughter who never met him. So I was able to get a bus ticket for him to come home. His was to leave on Sunday, December 5, 2010 at 3:55 p.m. He was able to get a ride to the Greyhound bus station and pick up his ticket.

Once the bus arrived, he was turned away because his clothes had an odor to them. Luckily, the nice man who gave him a ride to the bus station took him to a nearby department store and bought him a new outfit. According to the nice man, the bus driver stated that he would wait on him to change his clothes. But instead the bus left and my father missed it.

The supervisor at the station was nice enough to give my father permission to ride the next bus. Well the next bus was not due to arrive until 1:30 a.m. on Monday, Dec. 6. So the nice man took my father back to his house for a warm shower, a meal, and to put on his new outfit. Then he dropped my father off at the station at 5:30 p.m. So on Tuesday, Dec 7th, the bus was due to arrive in Aurora IL where we would be greeting our father. Well he never arrived in Aurora! So we waited for the next bus and he still was not on it.

We asked the counter attendant if she could check if he was on the bus and she told us that there was no way that she could physically tell if a passenger boarded the bus. She only could tell us if he picked up his ticket. So a couple days went by and I still did not hear anything from my father. I even wondered to myself, if maybe he changed his mind and did not get on the bus.

I called the Las Vegas Station, Denver Station and Chicago station and they still said that they do not keep track of who physically gets on and off the bus. Well, on Friday, Dec. 10th, I got a call from the Iowa City Medical Examiner office stating that they found my father one block away from the Greyhound bus station in Iowa City. They found him in the hallway of an apartment building with the bus ticket in his coat pocket. He had his new outfit on, also. They said that he laid down in the hallway and never woke up. When the maintenance man found him early in the morning on Wednesday, Dec 8th, he was still warm. The paramedics tried to revive him but no luck. He was pronounced dead. We don't know why he did not wait in the bus station in Iowa City or if the layover was really long.

The investigator said they think he died of heart problems and natural causes. It was no foul play. We are waiting for the toxicology report to come back. You are probably wondering why I am writing to you about this story. I feel that my father should not have been turned away by the bus driver and should have been allowed to board the bus with the original time. Then he would have made it home to be with his family. I am a Registered Nurse and my father knew that he was sick but never been to the doctor and that is one of the main reasons he was coming here. I was going to take him straight to the hospital when he arrived in Aurora IL.

I am very disappointed with Greyhound Bus because they also could not tell me anything. How could I tell my daughter that she would never meet her grandfather cause he died on his way here? Iowa City was only 147 miles from our home, too. He almost made it here. He wanted to come here to be with his family and change his life. I am very sad that this happened but I am also outraged with the way he was treated by Greyhound. What about other homeless people who are fortunate enough to get a bus ticket to go home for the holidays but they are turned always because their clothes have an odor? How can they go take a shower and put on fresh clothes? That bus driver did not know my father's story but if he did, I am sure he would not have turned him away.

On 11/24/10, I took a Greyhound trip starting in Indianapolis and arriving in Oakland, CA on 11/27/10 at approximately 12:25 Midnight. On 11/26/10 at approximately 3:15 PM, the bus made a stop in Los Angeles and all the passengers were made to exit the bus so that it could be swept clean. I was sleeping in the farthest seating in the back of the bus where I had both seats to myself. I was asleep when the driver awakened me to exit the bus with the other passengers. Unbeknown to me at the time, the necklace I wore broke while I was rising to comply. It was an extremely cramped sleeping position.

Worst, I lost the contents of the necklace including my wedding ring, a gold nugget given to me by my late mother, a gold cross and a Medic Alert Medallion. I did not know that I lost these items until much later when I had to disembark in San Jose for another connecting bus to Oakland. Although I asked, there was no agent in San Jose Depot to help me find the missing items. Although I looked everywhere, I surmised that I lost those things just before the cleaning crew in LA inadvertently swept them away or picked them up as they cleaned the bus. I tried complaining to the agents in Oakland instead, they told me to call the LA Depot as soon as possible.

Since 11/27/10, I have been trying to call the LA Depot without successfully contacting anyone. There isn't even an answering machine where I can leave them a message. Also, I called the Corporate Office in Dallas. They were useless telling me that they can only refer me back to the LA Depot. Presently, I have all but given up hope of finding my lost but valuable mementos.

I traveled with Greyhound in August 2010. I had 2 bags checked, one came the next day after I arrived. The other never made it. I waited a week or two to see if it would surface, it never did. So I filed a claim on August 18th of 2010. The employee who sent my claim quit. I still continued to call and check the status of my claim and they would tell me they never received it. So I was instructed by them to fill out another claim, which I did, only for them to tell me that I now have to wait another 90 days until they could process my claim. I feel it is not my fault that they never received it the first time and I shouldn't have to wait any longer. I didn't lose my bag!

Traveled from Newark to Richmond on way to Williamsburg, VA. Bus from Newark to Richmond was late. Left at 11am and arrived at 6:15pm, connecting bus from Richmond, VA left on schedule. All passengers from Newark going to Williamsburg VA were stranded at Richmond bus station. No help from customer support (available from Mon to Fri) not on Sat and Sun. Local ticket agent helpless. Asking passengers to take next available bus in morning at 7am and sleep in the bus terminal.

After arriving at the Greyhound office to try and pickup a ticket that I had purchased online the night before, I was very rudely told ** off by the concierge. The company would not let me take the bus for which I had purchased a ticket because I did not have the physical ticket. Mind you, they said they could print me a copy at the desk. Never take this company between Boston and NYC.

I took a Greyhound bus from Ottawa at 9:30 am, to Toronto, to Kitchener and then to Stratford. When in Stratford, I got off the bus with one other person who left in a cab quickly, and noticed I had been dropped off in a non-lit fielded area on the bad side of town. As the bus drove off, I waited and had to find my own means of transportation home after having no idea where I was. I take Greyhound buses to Ottawa sometimes three times a month, and this time, I'm not sure I want to do it again.

I am a 20-year-old girl and I felt uncomfortable and terrified. In the past, people have been apprehensive about me going on these buses and even apprehensive to go on the bus themselves because of past occurrences. I now see why. Why not drop the one or two passengers off somewhere lit, where there are people, like city hall, not in a farmer's field with a ton of luggage to haul around on the gravel. I feel irritated and neglected by Greyhound.

Carolyn ** is a bus driver for Greyhound Bus Station. She was very rude to me and insulted me when I was boarding the bus on November 17, 2010 at 10:00pm in Newark New Jersey. Greyhound needs to train the bus drivers to be respectful and to provide excellent service to their clients. I do not intend on taking any of their buses again.

On November 17, 2010 at 6:40pm in Newark, NJ greyhound bus station, I was rudely insulted by the bus driver. I have never been so disrespected like that before. I was placing my luggage on the bus and she told me to move my stuff. Because the bus was ready to take off. I started moving my stuff, but she grabbed my luggage and threw it on the ground. I told her that I would report her to the manager and she does not care and I need to get the ** of her bus. I paid money to ride this bus and I expected better treatment from greyhound. I will never take their bus again.

I had a family emergency and needed to leave Pasco, Wa, back to Seattle earlier than my reservation of 2:00 pm Tues Nov 9th. Greyhound reps not only refused to help me but when I asked to be transferred to a supervisor, Lina, she would not help me either and hung up on me when I asked for district manager's number. Furthermore, Lina told me she didn't have a supervisor. I had to ask several times for another person 'above' her to help me. At the same time, ridiculously,she asked me, "Can I help you you with anything else?" I'm so sure, how patronizing.

She should be getting some customer service training. I need to change my ticket to earlier tomorrow. Please, please, please help. Today is my birthday and the family situation is hard and Lina made my day even worse. I've always used Greyhound but no more in the future after the way I was treated, talked to, and hung up on by Lina.

Please make reference to the a.m. information regarding GLI 4730/24OCT from Chicago to Minneapolis for the a.m. passenger. I purchased my ticket online on Sunday, 24Oct10, had the ticket printed and proceeded to the Greyhound Terminal in Chicago, IL, arriving there at 7:42 PM for the 9:25 PM departure to Minneapolis.

Chicago Ticket Counter: Was treated with respect and helpful by one lady agent, the other, who you can identify by having issued my ticket (copy attached) brusque and impatient. I was eventually checked in as a Priority Boarding by 8:15pm. Additionally, I had a second piece of luggage which was processed .

Boarding Process in Chicago: There was confusion as to which line was the Priority Boarding--either gate 23 or 24. The bus driver (Merritt) eventually showed up and handled it well, directing people from the Gate 23/24 area onto the bus. The driver definitely had excellent passenger skills and I would rank him as being #1 in that category. Please commend this man for his fine customer service qualities.

Transport (Chicago - Milwaukee): Being seated in the front row I was able to assess what was going on very well. Since I was priority boarding and had the front row, my computer bag was stowed by the driver just outside the driver's console. The bus driver (Merritt) made clear, excessively friendly announcements and chatted with my seatmate all the way to Milwaukee--something that bordered being somewhat irritating.

However, since he was so pleasant, it did not bother me or those around. The chatter did not affect his driving--in fact, he was an excellent driver, observing all the rules of the road. It may be a good thing to remind him of the possible distraction that might come from conversation. Do it only in a non-chiding manner, because this man is someone people enjoy being around--a real model employee for your company. (You'll see why I say this in the following paragraph. )

Transport (Milwaukee - Minneapolis): The nightmare begins. I could tell by the way the oncoming driver presented himself upon entering the coach. it was like the proverbial bull in a china shop that would describe his entrance. No "Good evening" or anything of the nature. Instead he was grumbling about things in general. He did not give the appearance of someone who was looking forward to driving a brand-new coach and being of service to the traveling public. Since we were full, there were some discrepancies about how many through passengers there were.

worst of nightmares. (I was ready to leave the coach at this point, but after having just completed a trip from Bangkok that afternoon, I felt that "keeping my cool" and just weathering this whole situation would be best. )

Boarding Process (Milwaukee): After berating several passengers and generally letting everyone know that he was in full charge and that you'd better d*** well follow his instructions (no noisy phone calls, chatter, etc.). The coach was filled and we were on our way. Before departing the terminal, the driver ("Tony") was asking the Chicago-Milwaukee driver ("Merritt") about some features of the coach. It was clear that he was unfamiliar about some of the features of the unit. When he was backing out, he had the window open and was shouting (and loudly) about "Let's keep this thing just between the two of us. I'm just trying to nip it in the bud!" Whatever that was all about, I have no idea, but it was not in good taste whatsoever. I began to wonder if there was some clandestine operation underway.)

The Actual Drive Milwaukee - Minneapolis: There were several chiding comments made to a passenger who was on the phone while h e was making his announcements. He should have handled it on a one-on-one basis for much more effective results. Just outside of Milwaukee he made a rather abrupt stop along the freeway and made a phone call to someone asking them about a light indicator that had just come on. Prior to this top there were several times that he was looking at his phone. Text reading? Perhaps, I don't know, but it did take on suspicious thoughts. To pick up the phone and study it does nearly convince me that he was reading something. There was no announcement made to the passengers as to why he had quickly stopped the coach.

On a couple of stops (Tomah and Eau Claire), he made unkind sorts of comments to passengers about being on the coach on time, etc. At one point, I made a comment to him that "You must have a long night, driving from Milwaukee to Minneapolis" just attempting to make some conversation in order to create in me, now already seething with disgust about his general attitude. He made some sort of remark which I cannot recall now but it was with disdain that he gave me some comments and walked away. My confidence had not been restored, needless to say.

Coach Equipment: There was a loud, banging noise coming from the front of the coach frequently, which I believe may have been a mechanical problem of some sort. No response from the driver to this noise whatsoever. It was definitely not normal. It allowed for no sleep for those of us who would have liked to have slept. (I was too absorbed in seeing what I did that sleep was not a possibility that evening. )

Driving Skills: He was driving faster than the auto traffic in St. Paul--clearly speeding. This justifies why he was getting to his stops early--having in one case (Eau Claire) made an extra 10 minute stop. His speed through St. Paul was considerable and in Minneapolis it was slowed down arriving at the terminal at 5:40--20 minutes earlier than scheduled arrival. He had on several occasions made some hard braking which alarmed some people.

The straw that broke the camel's back: On several occasions, I heard his (the driver "Tony") radio playing --enough to be disturbing. I wanted to tell him that he was going against his own rules, but for fear of reprisal, I did not. And to clear up the mystery of someone singing, I did see that it was he the bus driver, who was singing--with a headset on! Here we are--a full bus of humiliated passengers, being driven by someone who is being entertained by his headset, without regard for anyone's safety at this point. Maybe this is why he hadn't heard the clunking noise from the front of the coach. Does this not become a legal issue with the DOT?

Overall reaction: Disgusting and shocking by your employee's attitude and behavior. Without a doubt the passengers on that segment were all made aware of shabby treatment by Greyhound that evening. One man who got off in Eau Claire with whom I had visited on the coach just rolled his eyes when he passed by my seat. Another man with whom I spoke in Minneapolis outside the bus station said that it was the worst Greyhound bus ride that he'd ever been on.

I make these statements not viciously whatsoever, but in the spirit in which they are intended. That is for you, Greyhound, to be aware of what is happening on your coaches the roads, hopefully my story is an isolated case, but I fear that it isn't. I feel that you have some rather serious attitude problems amongst some of your employees and that this should be addressed before it gets totally out of hand.

With regard to the safety issues (headset on while driving) is totally wrong and this driver should be held responsible for his actions and dealt with according to DOT rules. He does not belong on the road. Lastly, I had my hand recorder and do have evidence that it was he who was singing with his radio playing in the background. Unfortunately, I did not have the recorder out in Milwaukee as my bag was stowed and I certainly did not have any idea that this was going to be happening! Had I been able to record this scene, I am sure that you would have found it more than interesting--disgusting is what I would term it.

I am giving you, Greyhound, a chance to respond to this complaint along with what you have done to rectify the situation. If no action is taken I am going to present this to our local media. There is no reason whatsoever that a letter like this must ever be written if a company is aware of what is happening out there on the front lines. It may well have been my last Greyhound trip. I have been in the travel industry (airline sales and training) for 35 years and currently I'm an OTR (over the road driver), having to adhere to DOT regulations, so this whole thing has my total interest.

On Oct 26th, on my way to visiting the mother of my sons Debra **, who is struggling with the last stages of MS and cancer in the leg, hospitalized at Mercy Hospital Carmichael Calif. I stopped by to pick up seven round trip bus tickets to Reno for my family, which I purchased online. I was informed that all I would need would be my credit card and I.D., but when I presented these to the station clerk, she exclaimed that she could not help me without a confirmation number, and I explained that I had traveled from Miami Fl, and could not find the confirmation.

She relented, and was able to find three tickets, but not the additional four. I was given a national customer service who readily found my tickets using my id and credit card number. I then repeated the confirmation number to the clerk who then printed the tickets. I then noticed that the two batches of tickets had conflicting departure times. I asked how can I correct this and was told that I would have to return the next day because the station manager was off that day. I requested for a supervisor. I was told non was on site and then the clerk called to the counter a employee dressed as a bus loader...who could not answer the question. I then called Customer Service again and was told that I could change the tickets but would pay a 15 dollar change fee for each ticket . A total $60 dollars but the clerk was irritated.

I believe from our exchanges...and signaled for security. Two young Caucasian men approached me with vests, but I did not see any badge air the words security. One guard approached me from the right motioning threateningly with his left hand, and speaking to me very tersely...threatening me to throw me out. I asked was I under arrest, he gave no reply but suddenly grabbed my right arm and suddenly I was grabbed by the other guard from my left side, which is my blind side. This startled me. I grabbed on to the counter out of an overwhelming fear, possibly attributed to my Military Service Connected PTSD. I was wrenched from the counter. Man handled and then forcibly taken to street side door, while the guard on my right side produced a red dispenser, which I believed was pepper spray and began nodding his head at me. Which I believed that meant I would be sprayed any moment.

I was then shoved out the door onto public sidewalk, which was very embarrassing. I was so distressed that I tried calling via my cell phone the local newspaper Sacramento bee but I was threatened with more possible harm if I did not move across the street to Union Bank. Disoriented, in pain and embarrassed. I tried using my cell phone again but was approached by a security guard from Union Bank who shouted at me to move. No loitering....that he saw me ejected from Greyhound Station and demanded that I vacate.

I asked if it was okay, being a private citizen, and on a public sidewalk that I would be permitted to use my cell phone. He relented and went back into the Union Bank building. My son then took me to Mercy Hospital and to Emergency, where I was x-rayed and it was noted that my blood pressure was dangerously high. I was also stressed from not eating lunch which I had planned to do as prescribed by my diabetic condition. I was examined by Dr. Robert **, D.O. who discovered muscle and soft tissue injuries, and also noted my elevated blood pressure. He concluded that my trauma was attributed to being man handled by security personnel. I was prescribed pain medicines, and to have follow up appointment with him on Oct 29 2010. On Oct 27th, I gave a police report at police station, received by officer ** badge 5294 records report number 10=323164. I informed Officer ** that I still needed to have tickets changed but was fearful to go back to Greyhound. She advise me to have my son Damon ** pickup tickets.

On July 12, 2010, I purchased a round-trip ticket from St. George, UT to El Cajon, CA for $138.00, paying for that ticket immediately. Confirmation # was 6181764101. Schedule 1315. There were to be bus changes in Los Angeles and San Diego. Dates of travel were to be departure from St. George on August 12, 2010 at 1:00 a.m. and return departure from El Cajon on August 16, 2010 at 3:55 p.m. I am working in Kanab, Utah, 85 miles from St. George. Since there is no bus or shuttle service from Kanab, a friend drove me to the bus stop at McDonalds in St. George.

We arrived at 12:30 a.m., more than enough time to catch the 1:00 a.m. bus. There was no place to sit in the parking lot; McDonalds was closed except for a drive-up window, so no bathrooms. It was quite unpleasant hanging around the parking lot in the dark. We waited until 3:00 a.m. No bus arrived. My friend had to go to work in Kanab at 8:00 a.m., but did not want to leave me, a 63-year-old woman, alone in that parking lot in the middle of the night. Someone tried to call Greyhound but got a recorded message that no information would be available until 5:00 a.m. Even if the bus had arrived after 3:00, I would have missed any connecting busses.

We decided to drive the 85 miles back to St. George and I would have to drive my pickup to El Cajon, 570 miles. The reason I bought bus tickets was to avoid having to put so many miles on the pickup and spend so much on gas. I had to be in El Cajon by the evening of August 12. That distance, after driving to and from St. George originally, was almost too much at one time. I am extremely disappointed with your lack of service. I'm sure there might have been an explanation. However, there was absolutely no way we could have found out if the bus was going to be late, what time it might be arriving, or if it was going to arrive at all. I have enclosed my unused tickets (copies made for my records) and am requesting a full refund of the $138.00. You have had the use of that money since July; I have not. I followed through with my part of the bargain; your company did not. Please send my refund to the address below or credit my card for that amount.

According to a virtual tour rep named Gracie, the bus leaving from Cincinnati, OH to Tuscaloosa, AL's departure time is 11:10 and the arrival time is 10:50 p.m. the same day. Well, let us tell the actual times. On 18 October 2010, the departure time from Cincinnati is actually at 12:38 p.m. and it travels to Nashville. Upon arriving in Nashville, they were informed that there is a five-hour layover, which leaves Nashville at approximately 9:50 p.m. on 18 October 2010. It arrives in Birmingham, AL at 2:48 a.m. on 19 October 2010. Upon arriving in Birmingham, AL, they are informed that there is a six-hour layover, which then turns into a nine-hour layover. The new departure time in Birmingham was now 2:00 p.m. on 19 October 2010 (according to the announcement) to get to Tuscaloosa.

Birmingham is approximately 50 miles from Tuscaloosa (give or take a several miles). A gentleman who works for Greyhound offers to take my mother, aunt and seven-month cousin to Tuscaloosa for $12.00 which is the cost in gas. The layover in Nashville offered no food for them to eat. The bus station would not open the indoor snack shop so that they could at least attempt to eat something healthy. The layover in Birmingham was utterly ridiculous and uncalled for. I could have driven down and picked them up and took them to Tuscaloosa within the same amount of time they were in Birmingham.

With the lack of professionalism, pride, and customer service they offer, something has to be done about this. You can't reach an agent to speak to, although their hours clearly state that they are available from 7 a.m. - 7 p.m. CST. I made over 10 calls to the 216-849-8966 number and it rang once and went to a busy signal. I tried to call the 800-231-2222 number to see if they would test the lines or at least give me another number to contact and was told that they have no capability to make outbound calls even in the event of an emergency, (per Josephine in Jamaica). So, not only do you have to pay the long distance charges to call them to report issues or concerns, you are also charged for all types of other lucrative fees.

Did I mention the rip-off scam they run with the "gift" fees, when purchasing online? I got the money from my mother and aunt to pay for their tickets. But since I wasn't traveling, I was "gifting" tickets to them since I was paying for them with my credit card. So we had to deposit the money into my mother's account and charge it to her debit card in order to not pay the $18 gifting fee. And the boarding pass fees, which ensures you a seat on the "almost full" bus which was not almost full, that's when we also learned that just because you buy a ticket doesn't mean you will get on a bus!

Really? But the $5 boarding pass fee does and the "disability" seat fee, which ensures you a seat more comfortable if you are disabled. (** is all I will respond to that one). One question for Greyhound--why spend money to upgrade your buses and you still have extremely rude employees working at your establishments, no customer service in the events of the 1-12+ hour layovers, and no 800 number for customer service contact?

If Greyhound cannot get consumers to their destinations in a timely manner, as they indicate in their false advertisements, then why stay in business? Why should an individual have to pay to call long distance to make a complaint, but can call an 800 number (in Jamaica, according to Josephine, Greyhound's CSR rep) to get fare/schedule information?

Why should consumers continue to take their hard-earned money and help keep a company as such in business? What happened to the good old days when Greyhound had commercials and they represented themselves as a company that appreciated their customers? If they are held accountable for their actions, maybe the old Greyhound company will return, but for now, word of mouth and bad publicity travels.

I travelled from Albuquerque, NM, to Cortez, CO by Greyhound. The driver took my bag and put it into the baggage compartment. I complained that I was not given a claim check, and he said no problem. When I arrived in Cortez, the bag was gone. I called every stop between Albuquerque and Cortez to no avail. I tried to file a claim online and was told that I have to fill out a form.

Greyhound asked for more information before they would even send me the form. I provided them with the same information more than five times, and they kept sending me the same, repeated email and never sending me the form. I lost all of my clothes, shoes, art supplies and artwork.

I had a bus trip from Long Beach, CA to LA , to Riverside and then to Temecula. The bus broke down in El Monte. They took us off the bus and sent us on. They did not tell us, they did not send our luggage. I waited in the Riverside office for six hours for them to get the luggage there, and when the same driver got there, he said, "No, we did not bring the luggage." I asked, where is it? He replied, "still on the bus.' He did not know how to open the bay doors. I then asked, where is the bus? He replied, "It was taken to the garage in LA. They will get the things an send them on." When? I have been here 2 days and nothing yet! This is insane.

I have spoken with over a dozen people seeking my stuff. I have business items there as well as personal stuff like my glasses! Should the Greyhound line be federalized like the trains? I don't know, but the lack of consumer response is outrageous. I am seriously working on a suit against them. I would rather they just give me my stuff. But they would not hear of it. They simply need to get someone to go to the terminal and get the bag.

I do not want a 'we will look in all the terminals' idiotic answer. Go to the garage. Open the compartment and give me my stuff or suffer the lawsuit.

I was riding the Greyhound bus (GLI 0503 at 2:30 pm) from Washington DC to Norfolk VA and the bus broke down just short of Spotsylvania, VA. When our bus was finally rescued from the side of interstate 95 (after an hour and a half), it finically pulled into the Richmond, VA station somewhere around 8:00 pm (a ride that was supposed to arrive at 6:40pm).

We were told by the busman to go to the ticket counter and they explained how and when we were going to get to Norfolk because we missed the last bus that go in that direction. The customer service person (an unknown Asian female) told us rudely that we missed the last bus and the only bus going to Norfolk wouldn't arrive until 3 in the morning.

We asked her what we are supposed to do for 8 hours. She rudely responded by handing us a cheap computer print out of a complaint form with a bogus number and basically told us to deal with it. Myself, just like others, had very little money to feed ourselves, so we ask her for some kind of help. She told us that it was nothing that she can do, just send in the form. In conclusion, we had to sit in a drafty, yet cold station with nothing to do (or eat) until the late shift came in (and after some pleading) and gave us a food voucher for breakfast.

This mishap was unpredictable, but it could have been handled better. The three o'clock bus dropped us off (in Norfolk) at 5:05 am. I had to wait until sometime after 6:00 am to finally wake someone up and to collect me from another cold (and dirty) station. I will never ride with that terrible service again and will make sure that no one I know will either. I believe that they could have given us a discount or something instead of telling us to go ** ourselves.

The morning of October 1, 2010, the Greyhound bus out of Washington DC location 1005 1st Street NE, going to New York arrived at approximately 8:10 am to 8:15 am. Some where around that time. My ticket stated it leaves at 8:30 am on that day going to New York.I and my little boy got in line; we were the second passenger to get in line as we were there since 6:50 am that morning coming from Alexandria, Virginia to make our connection to New York to change from New York for Boston, Massachusetts.

The woman bus driver (white, real heavy-set woman) yelled at me and said, "Give me your ticket." I already had mine and my little boy's ticket out when she snatched it out of my hand, yelling all at the same time ruffling with my tickets in her hand like she was trying to rip them in half. I said, "Give me my tickets. Don't you dare try to tear my tickets up." As I was trying to get my tickets out of her hand, she got up in my face and her nose almost touching my face and yelled again, "Give me your tickets."

She then took my ticket. And I and my little boy then proceeded to get on the bus. I could not believe this experience and was totally shocked that I and my little boy were subjected to such rudeness and total disrespect.

As I proceeded to walk towards the bus, a black older woman walked behind me as she was getting on the bus and said to me, "I can't believe that she talked to you that way. As soon as you get to where your going, make sure you report her, she probably has been getting away with it."I told the lady that said this to me that I will as soon as I get back to Boston, Massachusetts. Another passenger on the bus stated that what she remembers while getting her newborn together to load the bus was that she saw all the people who were in the back of the line coming up to where this bus driver was yelling at the front of the boarding gate where I was standing in line when this was all occurring. When the bus reached New York, as I and my little boy got off the bus, the bus driver was standing out in front of the door and gave me this real evil look.

From this experience as it occurred, I felt as if I or my little boy could have been hurt. I was very much at the same time concerned with my little boy and my well being. This experience continues to haunt me mentally since it occurred.

I forgot my vanity bag on the Greyhound bus from Mosselbay to Pretoria, South Africa. I arrived in Pretoria at 10:00 on the 3rd of October. I phoned 1000 people and nobody could help me. Can you please assist me? All my mother's medication and personal belongings were in there. Please help!

I attempted to board the 12:01 Bus leaving New York City to Albany, New York on 09/25/2010. As I approached the gate, a young lady sitting in front of a cart speaking with two other gentlemen, which I can only describe as an information assistant, called me back as I was walking through the roping area. I turned around and walked back to her. She asked where was I going, I responded Albany. She then asked me, "Is this your bus?" Confused at the question, to say you're the information assistant wouldn't you know, I walked through the roping area, there were no other passengers so I'm thinking the bus had already boarded so I need to address the driver.

As I walked through the glass door, one of the gentlemen that was talking to the young lady at the cart called, "Hey, where are you going?". Now I was even more confused because he just heard this young lady ask me where I was going. At no time did he say, "give me a minute", "hold on", or any response at all. I walked back into the glass door handing him my ticket, stating, "I didn't know you were the bus driver". He went on to inform me that nobody gets on his bus unless he says so. I was shocked because I have never had this kind of problem and I'm of middle age and found his tone and attitude disturbing. Once he finished his rude and unpleasant statements, I proceed to board the bus.

Thinking he has my ticket in his hand. The driver walked around me, walked up on the two steps on the bus, told the gentlemen handling the baggage they're finished and to close it up. So I said to him, "You take my ticket and I'm not getting on this bus". The security officer wearing all gray with a security device in his hand, walked up, pressed his body up on me to say I was in a boxing position, attempting to intimidate me. The young lady was sitting behind the cart, laughing as I attempt to reposition my self. I approached the ticket booth explaining this situation to the agent with tears in my eyes from fear.

The ticket agent was puzzled and confused. He had just seen me, being that my ticket was purchased online I had to go to customer service to have it printed and present an identification. The young man could not understand the reasoning and made every attempt to assist me, he explained that they did not have any other buses leaving that night. I explained to him that I had a 9:00am class and this would hurt my academic standing causing me an out-of-pocket expense if I was forced to repeat these two classes. The agent apologized and informed that I need to contact the company's administration department. Also stating he had never heard by word of mouth, or read in company policy a bus driver refusing to allow a customer to board a bus, only security had such authority.

I was travelling from Sault Ste. Marie to Regina, leaving the greyhound station at 11:30pm on bus 1282. The bus driver, Paul **, ignoring my question of when the bus would begin boarding, asked me if I had consumed any alcohol that evening. I willfully declared that I had consumed one beer more than an hour before. With great aggression he informed me that we would not be able to board the bus and would have to wait until the morning. After witnessing more than two other passengers exiting the bus highly intoxicated, I questioned him as to why we were being treated differently than the other passengers. His reply was again aggressive, as he informed us that he could "Do what he wants".

Now this came as an extreme inconvenience to us as we have a strict schedule we must adhere to concerning flights and return travel home to B.C., and nowhere between our purchase of tickets and the checking in of our luggage were we informed that there was a zero tolerance policy on alcohol. It suffices to say within the legal boundaries I would have, at the time, been able to operate a motor vehicle without restriction. This leads me to believe that a form of discrimination towards my age or personal appearance was the main cause of the dismissal. I have used the greyhound bus services many times in my life and I have never been treated this way, which leads me to believe, again, that this is a circumstance where the powers allocated to the driver of the vehicle were abused and discrimination was the main reasoning for the dismissal of me and my travel mates.

The following statement is an account of my experience that occurred while traveling on your Greyhound transportation service. The conversations in quotes contained in this statement are not necessarily verbatim but are as accurate as I can recall under the circumstances at the time.

On August 14th at approximately 7:30 PM, I arrived at the Fort Lauderdale Greyhound station to pick up my one way pre-paid bus ticket to Atlanta, Georgia. I paid an additional $15 change of date fee and $10 for additional baggage. I was informed at that time by the ticket agent that the bus was running a little late. After about a half-hour later, I was told that the bus was running about an hour and a half behind schedule. I told my friend to take her and her son home because I'm sure they hadn't anticipated waiting so long.

The young man told me and the other passengers that he did not have a clue as to what time the bus would arrive. The bus finally arrived about 10:10 PM. At the boarding gate, we were short by our driver at the Orlando station who was aware of our scheduling problem and there would be a bus waiting for us when we arrived in Orlando to take us to our destinations. A few passengers asked for an explanation for the bus being over two hours late. One of the agents replied what do you expect when you're riding Greyhound?

When we arrived at the Orlando station about 3:15 AM, we were informed by a Greyhound agent that there was no bus waiting for us and that we were going to have to wait until 6:50 AM for a connecting bus. The agent was suddenly hit with a barrage of local expressions of dissatisfaction and demands to speak to a supervisor. The agent responded by saying he was the supervisor and there was nothing that could be done. A few passengers asked to speak to his supervisor and his reply was that he was the highest supervisor in the station. Some of the passengers insisted on speaking to someone else higher in authority.

The supervisor responded by offering Greyhound's corporate address. It was a very tense situation that was compounded by the lack of sympathy and empathy and more importantly no apology. The agent who identified himself as a supervisor-in-charge took a luggage cart to our bus and started bringing over the passengers luggage. A male security guard of African descent with a pronounced accent and completely bald instructed the passengers to stand behind a yellow line and wait to claim their luggage. In November 2009, I sustained a broken bone in my foot in my leg just above the ankle when I was hit by a tractor trailer. My injuries are not completely healed and I still have to wear a leg brace from time to time so the two boxes traveling with me under the bus had yellow assistance tags on them.

After my fellow passengers claimed their luggage and went into the station mines were the only remaining packages on the dock. The agent handling the packages had disappeared from my site and the same security officer who was present began walking towards the back entrance doors to the station but still in front of me. I became a little concerned for my packages. They contained my Hewlett-Packard desktop computer, a three speaker computer stereo system, Dell 25-inch flat screen monitor, Hewlett-Packard web cam and other various peripherals, cords and wires all purchased between March and April of this year. Not to mention the information contained on my hard drive and the DVD software, files and music that were also in my boxes. So needless to say, I did not feel comfortable just walking inside the station while my boxes were outside seemingly unattended.

I got the attention of the security officer by saying, "Excuse me, sir, do you know if the man who was handling the bags is planning on leaving my boxes here because they have yellow tags on them and I'm not sure if he's aware of that or not?" The security officer stared past and beyond me for what I consider an inappropriate amount of time, turned his gaze to me and said yes, turning his gaze once again beyond me. Standing there somewhat stymied for another uncomfortable length of time but still looking beyond me, the security officer said he'll get them when he gets ready. I said so he is coming back for them. Is it okay for me to go inside or should I wait out here with them until he comes back?

The security officer cut his eyes towards me and gave me a look like that of someone who was getting ready to be in a fight and said, "Look! I'm not going to keep going back-and-forth debating with you. I said he'll get them when he gets ready and if that's not good enough for you, you can take them in yourself." In an attempt to give the conversation a clean slate, I tried to appeal to him saying, "Sir, I'm not trying to give you a hard time or anything. I'm simply concerned about my property and it's been a long time since I've traveled on Greyhound and I'd guess I just kind of want to know what's going to become of my packages."

The security officer said very nastily, "Sir, I want you to stop talking to me going back-and-forth about your luggage. If you don't like the way we do things, you can take your packages and leave. I'm not going to keep telling you."

I couldn't believe that the security guard for Greyhound was speaking to me in this manner and it became clear to me that the conversation could only go downhill from this point forward. You are being very rude and disrespectful to a customer and I added that I was a disabled veteran, that no one deserves to be treated in this manner and that I would be filing a complaint against him.

I turned around and started walking towards the doors to the station and the security officer told me to stop. I turned around to face him and he said in an overly authoritative tone to come here. I told him that we didn't have anything further to discuss. He said this is your last chance. Come here now! I walked over to him apprehensively and he put his face very close to mine and said, "I don't give a damn about veterans were disabled veterans and I don't give a damn about you and you to report me to whoever you want because I do it like this all day long and I've been doing this for a while." Fighting back tears of anger and disbelief, I told him that I was going to find a supervisor. He said, "Okay then, what does it like this! Give me your ticket Sir." I was afraid to give him my ticket and it made me ashamed of myself and angry, even furious.

When people travel on Greyhound they will typically spend time in at least two terminals depending on your point of departure and destination, finding themselves in different towns, cities and states and often times there are places they have never been to before and maybe have never even heard of before. Why would Greyhound allow their customers to be intimidated, harassed and even threatened like this? We are not the proverbial local hood or dog trespassing on Greyhound property for the umpteenth time for the sole purpose of preying on unsuspecting travelers. This is what was going through my mind during this entire exchange. The security officer looked at me cold and calculatingly and repeated his demand, adding, "I can ask you for your ticket 100 times and you have to give it to me every time. I can do that. I'll ask you one more time and if you don't let me see it, I'll call the police and have you arrested for trespassing and riding on this bus to Atlanta."

I cannot recall the last time I felt so vulnerable, helpless, scared, alone and livid. It was the day my mother died. I summoned the strength to humble myself and to try to get a hold of my emotions and myself under the crushing, overwhelming presence of this perverted injustice that had befallen me, reached in my pocket and handed this security officer what was literally my only ticket out of this bad dream. He motioned his hand that was holding my ticket to follow him and started quick stepping towards the station saying in an oddly professional sounding voice, "Come with me, Sir." A lot of things were going through my mind at that point. I follow him into an office.

There were two other employees of Greyhound inside. I had this sickening feeling in my stomach that he was going to ask me in front of his two coworkers where is your ticket! Instead, he instructed me to put my carryback on the floor, which I did promptly. There was a woman sitting behind a kiosk type desk, who would appear to be in her mid-50s to early 60s, tending a man standing to my right in front of me who was wearing a blue shark and I believe a black vest.

The officer asked the woman to hand him something and she gave him a mini pamphlet which he placed on the desk in front of me and told me to pick it up and read. I wear prescription glasses with transition bifocals and it was about 3:30 AM. With sweat dripping into my eyes stinging and having been awake since 7 AM the previous morning, my eyes were no match for such small print. I was however able to figure out the general meaning. It appeared to be a ruse and regulations and/or conduct while on Greyhound property and the penalties for noncompliance. He asked me if I read the part about being rude and I told him I had. Then he went right into this beach saying, "So you see, you cannot talk to me anyway you want and disrespect me because I'm not going to tolerate it. And I'm telling you this right now in front of the manager on duty," he was gesturing towards the woman who was sitting down, "that I will not tolerate anyone being rude or disrespectful to me."

I could have sworn that the man handling our baggage said that he was the supervisor in charge. I looked at the security guard like he was crazy or maybe he thought I was. Being in the station with the other passengers who were able to see through the glass in the office made me feel a little more comfortable. I looked at the manager in charge who had this fixed nervous, uncomfortable smile on her face. The man wearing the vest seemed to be deliberately looking towards the wall as if the conversation wasn't even taking place.

And I look again to the officer in placing my fingertips to my chest and said to him, "Sir, I just told you outside that I was going to file a complaint against you for being very rude and disrespectful to me. Then you seized my ticket (making me feel like I was under arrest) and ordered me to follow you into this office and now you're going to try to flip the script on me in front of these people and say that I was being disrespectful to you? No sir. Were not doing it like that."

She cut her eyes towards the security officer as if to give instructions on what she should do. I followed her eyes and looked at the security officer also and then looked back to the manager, waiting for a response.

Finally she said, "What do you want to say?" As I began recounting my version of what took place, she turned her head and eyes towards the security officer. When I got to the point where the security officer began his rude and disrespectful behavior, he interrupted me and said she doesn't want to know what I have to say! I looked at her trying to determine if this was true or not that she was avoiding my eyes, so I took that as an affirmation.

I felt like the fix was in. Justice was not going to be found at the Orlando Greyhound station. I sat and walked inside and walked some more trying to shake the feeling that I was somewhere in the twilight zone until my bus arrived. I did, however, pay extra attention to the employees and/or agents working in the bus terminal and the interactions they had with fellow passengers. I personally saw to maybe three (because I was quite tired and exhausted) similar though not as exaggerated exchanges with both the security officers on duty with the passengers. These were in my opinion very mild disagreements or even misunderstandings that were brought to a halt by the security officers demanding that the passenger give them their ticket. Once the ticket was in their hand the passenger was told to follow them into the office and to have a seat.

I can't help but wonder now how many times my and other similar scenarios take place on a day-to-day basis not just at the station but stations around the country. When my bus arrived in Macon, our driver said that we could get off the bus for about 20 minutes. I walked past a man who was one of the passengers and he smiled at me and asked me how I am doing? I told them I was doing all right. Then he said he still couldn't believe that that security officer was talking to me like that. I asked him if he was referring to what was said in the office. He said no, he really couldn't hear what was being said in the office but he could see me in there. He said he was referring to how he was talking to me outside.

I had thought we were alone outside during the exchange and I asked him if he heard the whole conversation. He said no but he had come outside to see what was going on. My back was to the doors during the majority of the conversation between the security officer and myself so I never saw him. I told him that I was going to file a complaint with Greyhound. He said his name was Malcolm ** and told me to write his name down and that I could use his name in my report if I wanted to because he heard that security officer was talking to me and he said that that was just wrong. I want to let you know that I literally felt like I was in some faraway communist country and that my rights were being stripped away from me before my very eyes and that I will find out what recourse is available to me. In order to be fair, I must commend the bus driver of the 6:50 AM Orlando bus to Atlanta.

She was the only one of your agents who made a public insincere apology on behalf of herself and Greyhound for any and all inconveniences that we (the passengers/customers) had endured. She identified herself as Sandra. I was sitting in the second row behind her when she finished her announcement coming forward and thanked her in a loud voice. Later on in the day, while walking past me doing a headcount, I asked her for her ID number which he gladly gave me **. I hope I wrote it down right.

I attempted to save a few bucks by picking a bus ride over a plane ride, a serious mistake! I was unable to print my ticket online and as a consequence, I was unable to catch my bus. I had to arrange and pay for a second ticket at a higher price. I arranged and paid for a second trip to the terminal the following morning. I had to arrange for a cab to pick me up upon my arrival because the second arrival time was 4:45 am. I had to wade thru endless calls to Greyhound customer service. I have a limited minutes phone plan and was left on hold twice trying to contact a supervisor to explain why I shouldn't be penalized $63 for the second ticket because I had a problem printing my ticket and was disconnected waiting to be transferred during their requested survey. The hours of frustration over this are innumerable!

On April 2, 2010, I purchased two tickets from Milwaukee, WI going to Las Vegas, NV. Well, when we arrived on April 4, 2010, one of our boxes was not with us. We left with three boxes and one large container. The only one missing is the box that says "Greyhound". The reason for that is they told us we needed to take some of our thing out of our other boxes and container so they can be weighed 50 pounds, in our box that we did not receive. It's been five months now. It had over fourteen thousand to fifteen thousand worth of valuable items in it.

And for five months, I've been calling and requesting for some assistance. Greyhound refused to help me in any type of way. Then, I also kept walking down to the Greyhound in Las Vegas, NV to ask for some assistance. They too refused to help me. Not only didn't they help me, they also were very rude to me. They also told me I have nothing to worry about because Greyhound would take care of my luggage. When I asked for baggage tickets, they refused to give me one.

On August 14, 2010, I bought a roundtrip ticket from Detroit, MI (leaving at 6:00 pm arriving in Cleveland, Ohio at 9:30 pm). Although there were men hanging around the station swearing dirty words, the bus was clean and comfortable. Upon arriving in Cleveland as scheduled, it appeared that a gentle-man was off the platform onto the spot where the bus was pulling in.

The driver blew his horn and to my surprise he jumps off the bus using very foul language, loud and angry. The gentleman asked the driver why he was swearing at him; he called the driver "my brother". But the driver kept on his rampage. A lady said to the driver that children were hearing him use the bad words. The driver retorted that he was not going to let the man get away with "that."

The man started into the station but came back out saying that he had paid $300 for his ticket and that he should not have to tolerate this treatment. The driver went to meet him. I feared a fight. I was traumatized while waiting for my luggage to be taken from the bus. This situation should not have happened. This angry driver not only endangered himself, but also endangered the passengers. The wrong person might have been just as angry as he was.

Anyway, I bought a round trip ticket, but I could not ride back on the bus to Detroit at that time. My nephew drove me back. I stayed in Cleveland for three days. Therefore, I am requesting my fare of $74.90 returned to me. I should hope that other passengers, especially children, do not encounter this situation again. Thank you for not sharing my personal information with this driver. I did not get his name. I was afraid to look. I bought a ticket but I did not ride Greyhound back to Detroit. No physical damage, but the emotional damage was severe.

I got off the bus in Tuscon AZ on 6-3-10 at 8:40pm my destination from Portland OR. I got into a verbal confrontation with the driver, my carry on duffel bag was stuck so I tossed my back pack off the bus then got my bag unhooked from a seat. I got off and the driver was rude telling me something about my intelligence. I was in a mad state of mind. I told him what I thought, then he told the security to escort me off the grounds. So in a hurry, I grabbed which I thought was my bag. It was the exact identical bag then gave the ticket claim to the baggage handler.

We got to our motel room me and my woman that's when I found out that it wasn't my bag. So I immediately took it back to the station hoping that the bus didn't take off yet. When we arrived, the bus was pulling out and I ran in as fast as I could to tell the night shift if they could stop the bus. But they said no, it's on a schedule so in my mind I thought, "Let's get the bag jump back in the car and follow it to the next stop then exchange bags." But the night shift people assured me that I would get my bag back.

On 9-6-10 a guy called me asking for his package. It was very hard because he didn't speak English that well .I tried my best to tell him that I put it on the next bus to El Paso, so I waited for 72 hours, still didn't get it back. I turned in a claim form 9-9-10 with a detailed everything also there is a folder with my name and number in the bag.

En route from NYC to Toronto, the Greyhound bus driver left me at a rest stop while I was in the bathroom, unwell. I proceeded to spend the next 45 minutes on the phone with several representatives, but none of seemed to know what to do including one who said that he did not know what to tell me. I was transferred to anonymous VM systems, disconnected and told that they couldn't help me.

I tried calling the next station in Buffalo (my luggage was in the hold on the bus), no one picked up and there was no room on the VM system for messages. This continued to be the case for an entire week. I ended up hitchhiking to Toronto and my luggage has not been found; it had to have been removed in Buffalo or at the border crossing when it was discovered I was not on the bus due to a ticket check at that point and no one on Greyhound's end in the US has done anything to provide customer service on the issue. The items in my bag were valuable and not easily replaced. In addition, work appointments were cancelled as I couldn't keep them without proper clothes.

The distraction and distress I was feeling resulted in a sprained ankle the following day. Attempts to resolve the situation resulted in roaming charges on my cellphone.

I had my luggage lost not once but twice and never got any money for my clothes yet.

I traveled from Denver Colorado to Austin taxes last June. The bus driver left without me in Fort Worth, Texas thus separating me from my baggage. They have lost it. Baggage was worth $2000 plus information. I had collected for four months for a book as I hiked thru New Mexico and Colorado.

My wife began a trip via Greyhound from Bellingham, Washington to Atlanta, Georgia on July 26 2010. The first bus she was on broke down in Billings, Montana following a driver switch. The new driver turned the heat on full blast in the bus, claiming it was the air conditioning whenever anyone said anything. Complaints seemed to frustrate him. My wife finally managed to convince him that hot air was not actually cold. At which point he finally turned the ac on but by that point the bus had overheated, leading to the breakdown. He tried to restart the bus but the system locked him out, apparently being a better judge of capability than the driver. This breakdown due to negligence disrupted my wife's entire schedule. They also lost her checked bag at this stop, refusing to let her verify that it had been loaded, protesting "it'll be on the bus" which it, of course, wasn't.

While waiting at the station, a couple of buddies met up with this one guy and apparently made friends. One of them came into the station while smoking into a clearly marked no smoking area. This sent my wife into an asthma attack. She made a comment about inconsiderate smokers which seemed to incense the three men. What followed was them constantly harassing her for almost eight hours. This included them yelling at the back of the bus (racial slurs, sexist comments and insulting language about my wife amongst other things), smoking at the back of the bus (against your own rules) and using illegal substances at the back of the bus (against the rules of the United States of America).

They would also smoke directly outside the doors to the bus when it stopped, hold air in their lungs containing smoke and then blow it into her face as they went by her inside the bus. Complaints to your driver about this were met with the phrase ,"There's no evidence," repeatedly and a complete lack of enforcement of your rules or any care. The driver should keep her job with you, bad at it though she is, as her working in a field of actual importance would be disastrous. These chemical attacks on my wife left her with multiple asthma attacks and a migraine so severe that it left her blind. She was terrified at this point since the unruly passengers were talking (loudly) about beating and raping a Canadian woman (a description of her) and she knew that she wouldn't have any chance to resist if they found out she was blind from the severe migraine. Given the abysmal failure of your driver to keep order, her danger was quite real.

During a driver change, my wife was actually afraid to board the bus. She tried to find out who the driver was so she could speak with him. None of your staff would tell her, simply saying "he's behind that door" which referred to a locked door. When she finally got a chance to speak to the driver, he attempted to lay all the blame on my wife, saying she should have called the police. For a complete failure in your staff to uphold your rules. She reminded him that the rules being broken were Greyhound rules at which point he brusquely asked, "Do you want on the bus or not?" Then grudgingly added, "Do you want to sit near me?" He displaced a passenger so my wife could sit behind him and made an announcement outlining the rules on smoking and harassment, saying he'd kick anyone who violated those rules off the bus and void their tickets, displaying the first glimmer of professionalism from any of your staff on that trip.

She could feel another migraine coming on so she took her migraine medication. Its effect combined with weakness and dizziness left her severely dizzy and confused. At the Kansas City bus transfer, she was barely able to stand, so tried to speak with the woman behind the counter. The woman refused to help her at all, saying she'd have to stand in line. When she tried to speak to the bus driver when she finally found her connector and asked if she could go first so she could sit down, most of the male passengers began screaming at her. Your valiant security guards hid behind the locked doors and refused to keep any kind of order.

The last day on the bus, my wife began suffering from severe swelling of her feet and legs. They literally doubled in size. She was also severely dehydrated because the air conditioning was not working. She had no way to elevate her feet since the bus was full. There were people standing in the back of this bus, which by law is illegal, but that doesn't really seem to matter to Greyhound. During the last leg of the trip, she asked the driver if he could stop due to the severity of the swelling and pain in her legs since it was nearing emergency level. He, of course, refused as he had a schedule to keep which, I'd like to add, was substantially late anyway.

All my life I've heard of Greyhound as a safe, reliable method of transportation. This belief has been proven to be painfully mistaken. Your drivers, with precious few exceptions, seem incapable of enforcing the rules that you set in place. They also seem to turn a blind eye to rules set in place by the government, such as use of marijuana on buses, overcrowding of buses including selling 'standing room only' spots and the safety and well being of your paying customers. I have never been as appalled at such a crippling breakdown of responsibility as I have been by this massive, inexcusable failure by the vast majority of your staff on my wife's trip.

As a result of this journey from hell, my wife and I will never look to Greyhound again for our travel needs. Furthermore, we will be submitting a copy of this message to the Better Business Bureau as well as consumer websites and urging all of our family, friends, acquaintances and people we meet on the street to never use your services, urging them to instead use a more reliable and safe method of travel such as hitch-hiking. Judging by the overwhelmingly bad reviews of your service by other people on the internet, it seems we're far from alone.

Her bag was found and sent to Atlanta, resulting in an hour and a half drive there and back for us to simply pick it up. The lateness of this complaint is due to the fact that even thinking of the vile harassment she received on this trip was enough to make her have a near anxiety attack until now. Having related everything to me again did result in one by its end. Please consider refresher training for your employees as it is painfully evident that some of them desperately need it. Also try to remember that without customers, a company is nothing.

I was scheduled to leave Grand Junction at 12:45pm on the "Express" bus to Denver. When I checked in, I asked if we would be leaving on time. The girl behind the counter said "yes, your bus is here". By the way, she acted as if I was an annoyance. At 12:45 nothing was happening but utter chaos - three buses lined up, many people milling, no employees clarifying what is happening. I asked again and was told we were waiting for a bus from Salt Lake so other people could join the bus. We ended up leaving at 1:30 and no other bus showed up or other people joined the group, so what were we waiting for? So we started out 45 minutes late.

An hour into the trip on this no-stop express, the bus driver stops to have a cigarette, so most of the bus got out to smoke too. She said she needed to "get weighed" which is ridiculous, it was a closed weigh station. About an hour later, she stops again along side the freeway to smoke! Again most of the bus poured off too. I asked one of the guys when he came back what the heck is going on. He replied that the bus driver said she is a heavy smoker! An express bus that leaves late is subjected to this woman's nicotine addiction? Give me a break!

About an hour after that, she pulls over on I-70 again! This time she said she was having problems with the brakes and she went outside and lit a cigarette as did other passengers. Some passengers were furious and screaming at her and each other. About four passengers asked her to get their luggage out and when she did, they hitchhiked. She was on the phone and I was standing behind her when she was sitting in the driver's seat telling the person on the line, "I can't get it over 60" referring to her air brake pressure. She and I were looking at the same gauge and number and I saw 74. She had at least three cigarettes that I saw.

Meanwhile, pacing and going back and forth, she is telling people one minute that we'd have to have another bus come, but then she would change her mind and say she was going to go for it. She finally said we were going for it. Passengers were scared senseless as we had much more mountain driving to come. We hit bad traffic as is often the case on Hwy 70 on a Sunday afternoon and instead of arriving in Denver at 5:00pm as scheduled, we arrived at 8:00pm. This was a nightmare. It was my first time using Greyhound and I will never ever give that company a dime of my money. Not only did you not provide the service promised, your employees are the most rude people I have ever encountered.

I have a 14 year old niece that was traveling from Edmonton, Alberta to Lethbridge, Alberta. She was dropped off in the middle of nowhere to wait for 3 or so hours alone till the connecting Calgary bus arrived. Now what do you think would happen if there is a weirdo around with a 14 yr old child alone? I find this very very disturbing that a company with your ( I thought) good standing would allow this kind of unsafe travel to go on. Please investigate. We have enough children in this Province missing!

I purchased a ticket from Long Beach, CA to Hope, AR on Aug. 9th returning on Aug. 16th. After we left Mt. Pleasant AR, the bus caught on fire. The driver said his brakes were locked. He said they were supposed to send a bus, I was traveling with my mother-in-law, who happens to be 96 years old, Everleen ** and my spouse Walter **. We had to stand outside on the road from 7:52PM to 1:06AM in the morning. The driver was really rude. He was nasty, he stayed on the phone talking to his friends saying the passengers were crazy. He never said how long it would be, he never asked if this 96-year old lady was alright. People on the bus were frustrated about the driver because he really didn't give a ** (excuse my French).

I have never been treated with that much disrespect by a Greyhound employee. This man was a black older man, so he should have understood what these people were going through. We left Texarkana, Ark at 5:00PM. The sheriff explained that the driver never called the bus in and that Dallas Greyhound was wondering where we were at. We called 911. Sheriff, everyone kept calling because here we are stranded. No water, no food in an area were it was totally dark in a weigh station that they were no longer using. I feel like Greyhound should at least refund part of our money back for the inconvenience. Thanks.

They are advertising military discount as $198 on their website, www.greyhound.com, but when I ran into problems purchasing the ticket, the site didn't apply the discount when it charged my card. When I called their support number, I was told that it was $209. I was billed for the higher amount when I had to purchase a second ticket because they couldn't fix the first one until I had two reference numbers. Their website still proclaims the $198 fare for round trip military discount.

I realize that it is only $9, but it is still false advertising. And if they are doing that to every military member that travels with their company, that amounts to a lot of money that they are stealing from their customers. They should be held accountable for lying (as well as causing high blood pressure from having to deal with their customer service line).

I paid for a bus trip form San Diego, Ca to Olympia, WA. The bus broke down outside Bakersfield and no replacement was sent. Instead the next fully loaded buss picked us up. We had to sit on the floor of the buss, as no seats were available. Then the buss only went to Portland OR and left me stranded for the night in the terminal, no accommodations were provided only the hard benches in the terminal. Finally being 20 hours late and paying $134, I arrived at my destination. I fully recommend never using Greyhound. United Airlines would have cost me $20 more and I would have been treated better, arrived on-time and had a seat to sit in.

On the 8th of august 2010, I purchase a ticket online to go from Boston to Montreal and to come back and paid for a reserved seat as well, then I went to pick it up at south station. The bus schedule was at 11:45. I was there at 11:10 and made it right at the time when passengers were boarding the Greyhound bus. The bus driver was asking people in front of me about their visa status to go to Canada then he snapped at them and told them, "You have a Haitian passport. You can't go to Canada," even though they had a Canadian visa. The bus driver said no more seats. I followed him inside the bus to see for myself and saw the bus half empty. I asked him to let me in the bus for Canada. It's an emergency. He yield at me and told me to get out. I told him that I had a reserved seat and there are plenty of seats. He replied that he won't let me go even if the bus was empty and told me to f** of.

I was wondering if it was because I'm an Arab looking guy and had a green passport instead of a blue passport. He let three people behind me get in the bus just to show me that he doesn't let my kind of people ride the bus, maybe because he thought that I might keep them longer at the border check point. I filed a complaint and tried to get a refund for my money and the cab money that I spent to go to Canada. I didn't get nothing. The only thing that I got from Greyhound was robbing me from my money, discriminate against me and waste my time.

Not even an apology the supervisor at the station told me that "I might said something to him." Like what? That I have a paid and reserved ticket and would like to get in the bus 35 minutes before schedule! They treated me like lesser of a human being and they have a camera in South Station to prove it and I still have the paid and reserved ticket. I want to follow this matter to the court of law and if justice can't put those people in the right direction then they should have a sign in South Station Greyhound that says "No Arab allowed."

You do not want to use this service if you value what you ship. I had a package shipped to me, only to find out that the day of delivery that was given was way off. I was told that Express is just the name of the company, that it did not represent the way that packages are shipped. Not only that, they have no way to track a package once that it is shipped. The customer service needs a major overhaul. They were mad that I even expected them to try to find the package. This is the worst customer service ever, if you can get them to answer a phone. First, they told me that it was lost, then that it was still in travel and instead of three days like promised, it could easily be two weeks at twice the price of UPS for regular ground. The shipper paid them less than UPS express but at least, UPS would have get it here or at least know where it might be.

These people are clueless and could care less if you get your package. Worst experience ever with a company. This cost us big in business. Stay with a reliable shipper. We have now found out that Greyhound Express workers regularly steal the shipments and that is why they have the $100 liability cap. They couldn't afford to pay for all the shipments that their employees steal.

I purchased a 7:20pm ticket to NY at the above station, we waited for 40 minutes as the bus came at 8:00pm and when it came, there were no seats so we had to take the bus going to Philadelphia to catch the NY bus from there; so what was supposed to be a 2 hour trip turned out to be a 6 hour trip. Also, the employees are rude and are not inclined to assist those who need it, people are left stranded. You basically are left to figure things out on your own. These terminals are very unorganized and stressful. I would hope to see a change in organization and employee productivity and commitment.

I had a ticket to go from Nacogdoches to Austin. The bus goes through Houston then to Austin. Layovers were fairly short and I got to Houston at about 2AM. I went to the ticket counter to ask a question and the lady told me that the bus going to Austin was cancelled, next bus was at 7:30AM, so I waited five hours in that terminal. I needed to sleep but had no place to sleep. I have a really bad back, two surgeries, and so getting comfortable was a challenge. The seats are made of wire and cut into you, it's very uncomfortable and several others said the same thing. I found a clean place on the floor where others were sleeping and slept from about 5 to 7.

I have found that Greyhound employees are rude, but also there are customers on the bus that don't care about the others around them. Greyhound would change their attitude if they had some competition. Due to the bus being cancelled, I missed my court appearance. The trip was a complete waste of time and money.

In March, I took a trip to Phoenix, at which time my luggage was lost (both ways mind you) and I arrived in Phoenix with nothing but the clothes on back for my 6-day stay. Subsequently, I had to buy all new, cheap clothes and other incidentals just to be able to function while I was there. I filed a complaint immediately and we have been fighting back and forth ever since. Long story short, they eventually agreed to compensate me in the amount of $218.00 for my inconvenience so to speak although I requested $500.00. The problem now is they had the audacity to send the refund to the ticket purchaser and not to me, after being informed that the ticket purchaser was not me. This occurred on 6-15-2010 after I stated in writing that I would not accept the deal of $218.

On 6-8-2010, they stated that I would have to get the money from the other person. To date, I have not received a dime from them nor the ticket purchaser. Therefore, I am requesting not only the original $500.00 that I spent/loss due to their incompetence, but also compensation for my time, effort, pain, suffering, mental anguish, anger, depression, as well as the intentional infliction of emotional distress which includes but is not limited to them sending my refund to someone other than me and who has suffered no losses nor filed any claims or complaints.Yet I, the one that truly has suffered both then and now, has absolutely nothing to show for my time, money, suffering and effort expended pursuing this. I would greatly appreciate your assistance with this matter. Please respond at your earliest convenience.

I bought a round trip ticket from Greyhound from Burlington, VT to Concord, NH for my daughter, July 13, return trip July 15, 2010. We arrived one hour early (as suggested) for the 3:45 p.m. departure. At 5:00 we were informed that the bus by-passed Concord, NH. No bus was sent back to pick her up. We were left stranded at the bus depot. I had no other choice but to take her back home with me to Gorham, NH.

I had to find a way to get my daughter to Burlington today, July 16th, 2010. I hired someone to drive her the six hr trip from Gorham, NH to Burlington VT. I have to pay this man's wages, his gas, and the use of my car. My daughter missed a day of work. When I called Greyhound, I was on hold for 30 minutes before someone informed me that since my ticket was "non refundable" and that the compensation was that he would "break the rules" to refund my $42 in 6-10 weeks.

Well, we have come to Amarillo, TX from Albuquerque for a wedding. We purchased our tickets online, but unfortunately, our confirmation email accidently got erased. Not being able to remember when exactly we were leaving to head back to Albuquerque, we called the local Amarillo Greyhound office to see if they could tell us when we were leaving. The associate we spoke with was rude from his first word. We told him we just needed to know when we would leave, and he asked us for a confirmation number and we told him we didn't have it. He said, "Well, you should." I said, "I know. Can you look it up through our credit card number which I know for a fact they could," and he said he won't.

Getting frustrated, we asked to talk to a supervisor, and he said her name was Janet and that she'll be here on Tuesday and then hung up, so we called back and he answered. We asked, "What's your name?' He hung up again. We called back and another agent picked up the phone, at which point, we got his name which is "Gary". Today, I called the corporate office because we ended up missing our bus because of our lack of information. I told them that I wanted a refund so I could find another way to get back home. The agent I spoke with told me that my reason wasn't good enough to get a refund. He said specifically that he could issue a refund but won't and that corporate wasn't responsible for the way their employees treated customers. He actually said that. My mind was blown.

At this point, I'm about to blow up. I asked to talk to his supervisor, at which point, I was transferred to an answering machine. So, I called back again and got connected to a supervisor. I explained my situation and he told me that it's company policy to not give refunds unless you paid more originally. I asked if his policy was to allow customers to be treated like **. That supervisor ** hung up on me. I called back and was hung up on again. Seriously, I can't believe this. I took a break from calling to post this. Do not use Greyhound.

The bus driver gets on the bus. He is already looking like he's getting ready to pull a double. Now, we have been waiting calmly for about 3-plus hours and he gets on starts, checking tickets. All of the sudden, he starts going off on these two young ladies talking about how kids their age has no respect for him. And then, he started yelling at them, handing the ticket in the one young lady that wasn't really saying anything, and starts putting the ticket all in her face.

So now the people on the bus are coming at their defense and then the bus driver calls the police and the police tell the nice passenger they can't do anything. The passenger didn't break any laws. And the bus driver was saying, "I need some coffee. I won't work under these conditions." Every one made a statement, "What conditions?" You were out of line. He took the two young ladies off due to they were out of the way and he needed to cut his time back being so late. And to the gentleman passenger, well, he put him off to.

I attempted to purchase an online ticket on Greyhound's website from Toronto Ontario to Sudbubury Ontario. After several failed attempts and instructions from "agents" on how to proceed, my card would not go through and I had to abandon the purchase on line. I attempted to do so by phone and my card would not go through, as my bank had flagged the numerous attempts. However, the next day I found out that Greyhound charged a $133 ticket 6 times. Then they cancelled all but one and charged me for one ticket. That was on 6/18/10. However, no ticket was reserved in my name. So now I'm out $133 and had to buy another ticket when I arrived in Toronto.

Six calls to Greyhound with promises on their part that they will look into it and call me has resulted in nothing. No body cares of follows up with customers. My last call involved an agent "checking into it" and returning to the phone to say that she phoned my bank and that in fact there were two charges made to my account by Greyhound and that Greyhound had already refunded me one. First of all, they had the wrong amounts and wrong date for the charges (when the agent got back to me). I said you have the wrong person and wrong account. She said they would have to look into it further and get back to me in a couple of days. Well, it has been 10 days now and no call.

When I called my bank to discuss the info Greyhound relayed to me, the bank said that they never divulge a customers account information. So why did Greyhound say that they spoke to my bank. The service is terrible, no one returns calls and I'm still out $133. Each time I call I have to relay the same information to impatient agents who assure me every time that it will be taken care of. This is unacceptable and the provincial government should take action against Greyhound.

I have filled this out 4 times. So here's the short of it. I lost my luggage and lost my birth records. I lost my job because of lost records. My 8 pair of jeans at $25 per, 12 shirts at $20 per, 1 cell phone charger at $20, luggage bag at $200 are what were lost. I lost the C-pac Sleeping Machine. It's possible I could die in my sleep without it. I'm doing damage to my organs, liver, heart everyday without my machine

I have been belittled by drivers and nearly killed me on my return trip as the bus broke down in 100 degree heat, and driver won't let anybody off the bus. Best description for Greyhound is as Cattle Cars.

I bought a ticket online for my daughter to travel from Plainview, Texas to Abilene, Texas. There is no bus station in Plainview anymore so we had to go to a convenience store, Taylor's. The girl working was having trouble with the Greyhound printer so she had to manually write the tickets out. Therefore there was nothing showing on the ticket of when she had to change buses. The driver was L.B. When the bus got to Lubbock she asked him if she had to change buses and was told no. When they got to Big Springs, Texas she was told to get off the bus and the next bus wasn't leaving until 1 p.m. on the 8th.

She was left with no where to be safe and she needed to be in Abilene for a very important meeting. She called me at 1a.m which was the time she was supposed to be in Abilene. She was very upset, so I got in the phone and was talking to a person who didn't speak good English or understand it. She finally got a friend to come get up which was a drive of more than an hour and a half. She had to take a taxi to the truck stop there because the place where she was left was not in a good part of town.

I talked to someone at the corporate offices this morning and was told that they wouldn't refund the ticket and by the time we got off the phone she said she could refund only the ticket price but my daughter spent $5 that she really couldn't afford for a taxi and also now I have to send the person who came and got her $40 for gas. The ticket cost me $63.76. I feel like Greyhound should be responsible for all the extra expense. This will be the last time my family or I will travel by Greyhound bus. If it hadn't been so important that she get to Abilene, I could have taken her there on the weekend but she couldn't get the appointment changed. Greyhound has turned into a company who doesn't care about it's customers. Then she had to go find her luggage this morning at the Abilene bus station because it came in on a different bus.

They are a completely unorganized business that just loses peoples bags on a consistent basis and don't feel they have problem. I traveled across the country and was not allowed to access my baggage for the entire trip. I was reassured in a very rude manor several times that my baggage would be taken care of and transferred properly. It wasn't! Who knows were my bag ended up but it wasn't with me. The baggage handlers don't care about anything. They lose a bag, "Oh well, wasn't mine." If you have a choice, don't go Greyhound! My bag is gone along with everything I own. I was moving across country and now have nothing! Thanks Greyhound!

The bus driver complained about excessive noise in the bus yet no one was making noise. He threatened us and pulled over because someone had headphones us and the little noise was annoying him. He pulled over for 5 minutes until the person turned the volume down and threatened to kick us out if we didn't like it or following his rules. The bus # was 86035, Greyhound from BYC to Atlantic City, NJ on 6/19 from 12:30-3:00.

Once we got into Grand Rapids, he went downtown only to find out that the road had been closed off. A passenger who stayed in Grand Rapids gave him directions how to go around instruction and get to the Greyhound bus station. (Eastbeltline to 28th street and 28th street to 131) It was a very stressful bus ride. The passengers were screaming and hollering and just very upset.

Why was this Bus driver given this route if he did not know exactly where he was going. (why was he heading back to detroit when he left lansing? Why did he need instructions getting back to Grand Rapids? Why is it that he did not know that downtown Grand Rapids was under construction and that he needed to take a detour? Worst bus ride I have ever had. After that experience I did not want to get on the bus to go back home. It was that bad. This short trip turned into a nightmare to Grand Rapids trip. I was very irritated and stressed out from the trip. My head was pounding and I had become very hungry.

i have traveled on greyhound bussess since i was 19 years old i am 59 now all of those times i have traveled alone and used only carry on luggage. this last trip that i made was to my grandsons high school graduation and i took a friend with me that can neither read or write so i felt very responsible for her. i checked one piece of luggage with our clothing for the gradduation and to show her a good time in vegas. we traveled from knoxville,tn. schedule gle 1529. at 12:15am on 6/7/10 to nashville, tn.

when we arrived in nashville i noticed that my bag was out of the undercarrage i asked why and was given a shrug of the shoulder, i placed it back in the undercarrage reboarded the same bus and traveled on to memphis, tn and made sure my bags were still there which they were. we reboarded on gle 1529 to little rock ark on 7 jun 2010 around 11:10am i confirmed my bags were still with us. on to texarcana i saw my bag in the undercarrage. arrive in dallas i have my bags in my posession waiting for our next transfer. i buy those $5.00 priorty passes because it is utter chaos in that dallas terminal. we are told to sit in a certain area and we would be the first ones to board the bus.

the next thing i know the busses are being loaded we have not been called, i get my friend as i said cannot read or write and has never been out of the state of tennessee in her life, and we get to the bus, i do as usual leave my bag at the undercarrage at the bus we are boarding and get on. that is the last time i have seen our luggage. i had to spend the money that i was going to use to show her and myself a good time in vegas on new clothing and to make sure we were dressed properly for my grandsons high school graduation.

we put up with rude drivers, uncaring agents, filthy bathrooms both on the bus and the stations, a herion addict shooting dope in the bathroom of the bus, by the way she was arrested in new mexico, albiquerqui, had a small child with her also. no a/c on most of the busses, it broke my friends heart because most of the clothing she brought with her were gifts from her family. i filed a claim the tracking number is 10891849, my ticket cliam number is cc 820196. i can't even reach a live person to answer my questions about what they are doing to resolve my problem. even if they do find the luggage what good does it do now since i am out over 5 bills, on new stuff and a ruined vacation.

SHOULDIERS SHOULD NEVER BE TREATED THIS WAY,NEVER!

me and my fiance were traveling from sacramento ca to fargo nd on 06/10/2010 . we are both blind and most staff was helpful and some was very rude but on the bus from salt lake city ut to denver co the bus was nasty the floor was sticky the seats were broken the little lever to recline the seat ripped my pants i told the driver when he got back on the bus after a meal break witch was supposed to be 30 minutes turned into and hour cause one of the passengers stole something from someone at the meal break and the driver was told by another passenger and he called the police. anyway the driver was nice about the fact my pants ripped and he said we could tell customer service in denver co when we got to denver i did get a chance to talk to them but they were like it is just a small hole and did nothing about it and i wanted to say to them i thought i was the blind one not you that hole was big enough i could stick my hand through.

then when we got on our next but the driver almost went off the road and the bus was so packed someone was sitting on the steps. and then what i thought was the last bus stopped in sioux falls sd and the driver told everyone to get off that we would be transfering to another bus when we got on the next bus the driver was a total ***** i ask her if our bags was moved to the bus she snapped and said that what hes doing now and then when we left me and my fiance were talking quietly and she told us to be quiet so we started wispering then we were almost to fargo nd when one of the other passengers was talking on the phone and she told him to be quiet when i could barely hear him and we were between him and the driver when she made her annoucement that we were in fargo nd over the intercom when she got off the intercom in a rude tone said thanks for being quiet.

we get off the bus and i go to get our bags and only one is there and she asked if we need help i said we have two bags on the bus and only one is here she said to talk to the guy inside and i did he said to write down my name and phone number and call the 06/13/2010 i did called on 06/13/2010 and he had not seen my bag and said to call the 06/14/2010 and talk to the manager which i did and he said he had it there i asked how i was going to get it considering i dont drive cuase i am blind and live 4 hours from fargo nd he asked what the closet bus station was i told him he said it would be there the on 06/15/2010 and when i get my bag will be the last time i set foot in a greyhound station and i nor most of my family or freinds will ride greyhound again.

I returned from Salt Lake City, UT to Van Wert, OH and have spent days trying to get my luggage back, which was apparently lost somewhere in Kansas City or St. Louis. They have been giving me the run-around, and when I first noticed the luggage was lost (in Chicago) the Greyhound employees were rude at best and treated me like a moron. One of the baggage personnel took me to a room where all of the lost luggage was located and it wasn't there. I was amazed at the vastness of the amount of lost luggage. I will never ride with this company ever again.

I was trying on get on the bus at Atlanta, Ga and was having difficulty with my bag. The bus driver saw and commented on it. I said I could use some help. I did not get any. I had a slip and fall from the top step backwards to the concrete pavement. It knocked me senseless. I couldn't think of anything except how bad I was hurt and maybe dying. The driver let someone get on each side of me and pull me up to help me on the bus. He made a couple of comments about me messing up his schedule.

I couldn't find a place to complain about your customer service, so I figured this would be the right place to do it. Situation: I'm heading down to Georgia to help my mother move. Today, my brother calls me and tells me about a serious issue going on: "Nashville is suffering damage from flash flooding."

I call Chicago's Greyhound station ten times--I repeat ten times--to only hear phones ringing or a busy signal. When I finally get through the lady who answered had no information about the flood in Nashville nor seemed to care to show any compassion or want to find out any information about the flood and how it would affect my travels. Her response, "I haven't heard anything." That was it, no punch line, I repeated what she said, only to hear the same response. Didn't say she would look into it.

My gripe: though I've never had a problem with your drivers (they're actually really nice), your customer service people or lack thereof is appalling. The lack of information or connection between centers is absolutely out of pocket. The fact she was not in the know or even could offer any information about it is ridiculous. I like taking the Greyhound. Being able to see different sites on the way that you may have not seen in an airplane or train is something I love about Greyhound. Seeing how this is the first time I've had to deal with customer service issues, that this is an isolated incident. But after reviewing the problems other people are having, this may not be so.

There seems to be so many complaint about Greyhound: tickets, rude customer service, ripoffs etc. I have not traveled on a bus in years! Your bathrooms are nasty, unsanitary, cold running water from Portage, Indiana to Atlanta, GA. You advertise leave the driving to us while cutting back on one of the main services, customer service by not having these problems repaired!

Your clientele poor to semi- middle class customers. What will you do about the complaint-- nothing. You continue to raise the fares fattening your pockets, paying low wages to your employees! This bureaucracy of companies does not surprise me at all! You are getting richer and stealing God's money! This is about righteousness and if no one complains nothing will get done! I paid for a service and got a rude awakening on the ways of companies getting richer. Greyhound should answer the complaints and satisfy the customer. I want my money back!

Greyhound company is a rip off! They don't give the customer their refund when it was their bus that broke down on my way home (Lewiston Maine). It's hard to reach Lewiston manager, they don't return calls and make attempts to help the customer. I still haven't got my refund back. They take full advantage of the customer because they are the so-called 'only' bus company.

I rather travel an extra 55 miles to get better & quality service (snack, movie and free wii) than your company at cheaper rates. I am going to tell my friends and let all other transportation companies know how they run an extremely poor business. I will also tell the local media about their service. Greyhound gets a -10 out of 10.

I have ridden Greyhound now twice, from Illinois to my Lyme doctor in Columbia, Missouri. I made an adventure of it the first time, despite the puke, the high guy being put off mid route, the prisoners, and having to sit in the aisle for two hours with a softly crying cancer patient. They had oversold, neither of us had seats, and he was in pain. My trip this time was flawless, but I've got time to write this because I'm stranded in St. Louis, and it's one of those days where I'm really tired of the discrimination that gets directed at the autistic.

We boarded in Columbia, me and a dozen prisoners who had just been paroled. They and the corrections officers were milling around, everybody was smoking and waiting. They have a prison uniform--an odd sort of tan pants, very sturdy, and white t-shirts. This would be my fourth Greyhound ride and every single time, a good quarter of the passengers have been of this type. I have taken to chatting them up--every other one seems to need to phone home to let them know they're coming and I don't mind sharing my unlimited plan.

This trip, I met Antonio, a young black man whose home is St. Louis. We talked a bit beforehand, him ready to get home and get on with the business of finding a job, me just ready to be home. I immersed myself in a good book and scarcely noticed the three-hour run. As we were pulling up, the driver announced my next bus and I could swear I heard a 1:20 departure time. I went inside and made my way to the end of the ten-bay concourse where the culinary delight of the Arch City Deli awaited. It's good for most--a combined KFC/Pizza Hut, but that doesn't fly for me since I have the gluten intolerance common to autistic adults. Luckily, there are very good chef's salads available as well.

Antonio found me and shyly asked if he could use my phone to call his mother. I agreed and he went back and forth between my seat and the Deli area, making a couple of calls while collecting something to eat of his own. 1:10 came around and I joined the line for gate 8--the place the inbound driver had announced as our departure point. I got to the very front of the line, handed my bag to the porter, and he said, "This one goes to Effingham. Your bus is already gone." My bus had departed at 1:00--my bad for not double checking the ticket. But what happened next is a grievous display of poor character on the part of the Greyhound employees here.

I knew there was an Amtrak stop in Effingham--I took a different route but ended up at home at the same time. I scooted down the concourse to see if I could get my ticket changed in time. Bea at the counter had someone else and wasn't even willing to talk to me until she had finished processing that passenger. Keep in mind that there were fewer than ten people behind me, so that bus was about to go.

Bea finally had a moment for me and said, "Just go and get on." I raced down the concourse, presented my ticket to the driver, and she told me I had to have the actual destination on my ticket. One more time, I go running back down the concourse in order to get the change made. Bea scribbled Effingham on the ticket and I went running back down the concourse.

The bus had already boarded, so I tapped on the door, and handed the driver my ticket. Nope, not sufficient. "Someone is going to need to initial this." Back down the concourse I go, and this time, Bea had five people in line. I raised my voice a bit to attract her attention, asking who could initial my ticket. "You do not need to be so rude. Someone will meet you at the gate." I started to get the sense that this is some sort of game. The offensive antics continued.

I ran down the concourse again and the driver was waiting, this time, with a fellow named Kenny in a yellow vest. Kenny initialed the ticket, and then the driver spent two minutes basically yelling at me. Then, she stopped and looked intently at my face. Let's keep in mind that I'm an autistic adult--just a mild case of Asperger's, but my ability to make eye contact is sketchy when I'm calm, and when I've been running and someone has just spent time yelling at me. I asked in what I thought was a polite fashion if we were going to go now. She said, "You're not going on my bus," and that was that.

So, to review, chronically ill adult returning from specialist visit, honest mistake on bus boarding largely due to helping someone else, not at all neurotypical which means I can be taken for being drugged or mentally ill. I have been jerked around by the gate agent in cooperation with the driver, yelled at by the driver while the station manager looked on, and then stuck here, with the apparent cause being the fact that my reaction to being harassed and yelled at is visibly different from neurotypical folk. That is straight up discrimination by Greyhound.

I'm used to discrimination as an autistic adult. I'm different, I know I'm different, and I have the career, employment, and relationships dictated by this. I have mostly isolated myself from this sort of conduct, but this is a situation I simply could not avoid. Yes, I called their customer service line. The best they could offer was the 6:20 bus going to same direction, but the same gamey gate agent is still sitting out there, waiting to mishandle my transportation needs again. How do I get home?

This is a copy of my letter to Greyhound:

I recently traveled with company and must say I am shocked by the treatment that I received by employees, and company policies. I traveled from Flint, MI to Louisville, KY around March 26th. The Flint depot is pretty much the only one that I was fairly treated when making contact with employees. I then arrived in Detroit, again no problems, until Cincinnati, where the bus driver from Detroit came over the speaker and announced, "Anyone moving on to Louisville and Nashville, your bags will automatically be transferred to your bus."

Now the bus we arrived on was shut down for the night so I asked 3 different people if the bags had been transferred. They all told me absolutely the bus has been totally emptied and transferred. So after that layover, I boarded bus 6514 I believe. At this time, I had been traveling from flint, with an Indian man who didn't really understand English well. The bus driver proceeded to take a rude tone with him about his carry on, so I said to the Indian gentleman, "He wants you to put it under the bus." The driver proceeded to turn on me with "I wasn't talking to you!" very loud. I responded with "I was just trying to help you." He replied with "I don't need your help, and if you got anything else to say, I could use your seat right now." People around me all had shock on their faces wondering who was going to be next on his hit list! Why do they have this kind of power! This gives me a reason! I figured I'd shut up and maybe try to speak with him once I got to my destination. He came on the speaker and said "if I offended anyone I apologize" that told me and the others, right there that he knew he was out of line with us!

Arriving in Louisville at 2:45 a.m., they opened the bag compartment to discover my bag which held all my clothes for the tour I was about to do across country to NE wasn't there! How could that be? The other bus was completely emptied and my bag wasn't on my bus! I tried to talk to the counter person in Louisville and they acted like I was bothering them. They even gestured the police officer over. I never once threatened or raised my voice to her. She told me I'd have to come back in the afternoon to see if it arrived. We drove all the way back to the terminal at 2pm that day and were pretty much told "tough, don't know what to tell you." So not being able to sleep at my friends place over my clothes, I started making phone calls only to keep getting the run around over and over. Same phone numbers to the same people that don't know anything about anything again and again. "No this is Greyhound international." Not once did I reach a terminal I was trying to contact, Louisville or Nashville. I ate up many phone minutes to get nowhere. So I had no choice, I had to buy new clothes.

I am a musician on my first real club tour and my stage clothes were gone! No one said they were sorry, or even acted the slightest bit interested in helping me. Customer service is the worst I've ever dealt with. I went on to Providence RI by car. The whole time trying to get through to anyone at company that was willing to help me. Nothing! So I figured I'd have to put in a claim letter when I returned to KY. I e-mailed every dept. I could find and got 3 form e-mails back. I had left my phone number to be contacted but I guess that's too much to ask of [their] employees. If I had just one once of help or compassion from [their] people, this letter would not exist.

Now we get to my return trip from hell. My funds were limited for the return trip. I now had the bag of clothes I had to buy for the tour ($250.00 by the way) and on a whim asked about my lost bag. Well wouldn't you know it was there! They threw it on the counter and then said "those bags are going to cost you $40.00 to carry." What! [They] lost my bag then want to charge me to take it with me! So I had to wait for my friend to drive all the way back to the terminal to loan me $50.00 so I could get home, because of that, I had to wait 5 hours for the next bus!

Now, I board the bus at 5 a.m. to wake up in Indiana, IN, which I was never told. So I wait 2 hours for the bus to Dayton, OH where I will say was the only terminal that asked your name before they would give you your bag. The ambassador there was the only helpful employee I encountered, very professional and nice to us. The bus to Detroit arrived on time in Dayton at 1:20 p.m. The man tells us to line up and take our tickets out of the env, we do, and then the bus takes off while we are standing in line! We are standing there saying "what's going on?'' They didn't even give us the courtesy of telling us what had just happened!

After 10 minutes of standing there wondering what we were supposed to do, I had to go through 3 people to get an answer! "The bus was over booked and we got you a new one on the way." Thanks for telling us! Are we really that unimportant to you? We were treated like third class citizens! So after about 45 minutes one shows up. It was a dirty stinky old stick shift, lights hanging down ready to hit someone in the head piece of junk. Even the driver looked a little dirty. I now was put behind schedule because of this "over booking", which upon my arrival in Detroit, made me miss my bus to Flint!

I approached the counter after waiting in the long line in Detroit (God forbid you try to ask a simple out of line) to be told the next bus to Flint is tomorrow at 1 p.m. What! Its 6:30 p.m. and I'm expected to wait another 20 hours to go the last 70 mi! I asked for a supervisor who seemed like he was just waiting to yell at someone. I asked for at least a refund on the remainder of my ticket to be told "it's non-refundable, here is an address to get a refund," funny, no online for that, huh? I had to call my sister who couldn't even afford the gas to and from Vassar MI to Detroit to come down to get me. I had to give her the rest of my cash to make it happen.

While waiting, I was constantly accosted by peddlers and thieves inside and out. Even the security guy was in on their action. I saw it! A well dressed young man conned a traveler out of $10.00 saying his car got towed and needed $160.00 to get it out. I told the traveler he was being scammed, but I think he was so afraid, he gave him money! I then saw him walk up to another fellow thief and disappear. He came back 2 hours later acting like a street thug talking to the others on possible future scams. Then the security guard even told me "I get my cut too." Are you serious! I promise you if I have to stand in front of your terminals with a sign by myself and call the media to tell this story, I will and I'm sure I will get others who have been mistreated to join me.

I'm asking you to do what's right by me, some kind of communication or gesture of apology. I expect some kind of refund on my overpaid baggage and unusable leftover ticket to Flint from Detroit. I watch "undercover boss" and I think [Greyhound] CEO should see what their employees are doing to their customers. No one should have to feel like they are walking on eggshells at the mercy of power hungry people that are currently employed. It's appalling! I am sending this to every dept I can find in [their] company. Today, I am going to wait 3 days before I start sending a copy of this very letter to the BBB, U.S. Attorney Gen. Office and any media that is interested in it. I am also considering a video of the whole trip and posting it everywhere!

I was treated very poorly by [their] employees and [they] need a better customer service program! What's funny too is I paid $108.00 for my ticket with 3 bags and after reviewing the ticket, it says $68.00. Not only do I feel ripped off, but [they] may be getting ripped off too by [their] own employees! It is now 3:50 p.m. April 8th. This Saturday, I will start my quest for satisfaction if I do not hear from someone that matters in [their] co. It will begin.

I bought my husband a ticket from Grand Junction, CO to St George, UT. His bus was delayed. It's no big deal, right? Well, he went back at the time he was told to and they put him on the wrong bus! We don't have cell phone so it was 15 hours, and another bus coming back from Vegas, before I got to see my husband. By the way, not one phone number listed on the internet was available or would answer.

Imagine how horrible I felt when the bus pulled up that was supposed to have my husband on it and he never got off. And not one person could tell me what was going on. I almost had a break down.

My wife and I had to travel from Wisconsin to North Carolina because of a death in the family. We (unfortunately) chose Greyhound to travel. The ride to North Carolina was OK, but the ride back was hell! We were stuck at a stand still for two hours and went through a snow storm, that wasn't Greyhounds fault, but the filthy buses, rude personnel, and shotty maintenance was.

The second bus we got onto on the way back had transmission problems and we went 15 miles going 30 miles an hour on a 70mph highway. When we reached our next stop, the luggage loader told us to go to gate 6. We almost got on until we noticed that we would have ended up in Canada, so my wife asked a gentleman which gate we should be at and the "station manager" named Angela yelled at my wife and said "I told you where to go!" Number one my wife never talked to her but I guess she felt the need to throw her weight around. To make a very long story short, what was supposed to be a trip with four bus changes turned out to be eight bus changes, a 19 hour trip ended up being 27 hours. We were supposed to be in Chicago at 730 am but got in at 330 pm.

By that time, we were so frustrated with Greyhound. We didn't wait the 3 hours to have them take us 4 miles to the next station. We found another bus line that took us home so we still have an unused ticket a piece. My wife has high blood pressure and it was under control until this trip, even with the death in the family it was under control, since we've been home she's been to the doctors three weeks in a row and put on Paxil and another blood pressure pill.

When she tried to contact them, they told her that they could send us $50 to "cover" our aggravation and troubles, B.S. Worrying about my wife having a heart attack on the bus ride from hell almost put me in the hospital with an anxiety attack, and they want to give us $50, I don't think so! This wasn't a pleasure trip. The employees were rude, the buses were filthy (you can tell they were bought out by a waste management business they must use the buses for double duty).

So, they told us that they would reimburse us an undisclosed amount and we'd get in 7 to 14 days. After almost a month, my wife called back, they put her on hold for over an hour then conveniently got disconnected. She called back and was told to call a Gina ** who was their "Claims Specialist." My wife called her four times until she could get a hold of her and after explaining what happened "Ms. D" told my wife that she didn't have a claim because her high blood pressure was a "pre-existing" condition, my wife's blood pressure has never been 146 over 98! Her doctor had a fit! So according to "Ms. D.'s" logic if a person has had seizures in the past and because of dealing with horrible service by their company gets so stressed out that they have a seizure on one of their buses, it's not their problem?

As a business that deals with people and has their life in there hand during traveling, it is their responsibility to see to the well being of those passengers and any ill effects that their personnel or vehicles may cause. Ms. D.'s flippant and arrogant attitude towards my wife displays the many problems and complaints that Greyhound is confronted with. Just look up Greyhound complaints on the internet and there's too many to count. Maybe that's why Ms. D. told my wife to go ahead and contact your lawyer, just go ahead because you don't have a claim! We will never "go Greyhound" again and will tell everyone we know about how unprofessional, filthy and rude Greyhound bus lines is!

My wife has been to see the doctor every week for 3 weeks to try to get her blood pressure and stress from this trip under control. I had an anxiety attack dealing not only with the rudeness and confusion of the Greyhound people but worrying about my wife's health also dealing with this. We spent the last of what money we had and became overdrawn at our bank because of having to buy extra meals because of having twice as many bus changes than we were supposed to have and being 8 hours late.

My husband and I have been sporadically living in different cities while he works on our house to get it fixed up and on the market. I have been job hunting in Albuquerque where our other residence is located. He needed to get up here and I was tired of driving the 600 mile round trip. I suggested he take the Greyhound bus. The closest pick up was 50 miles away. I called Greyhound and asked about how to purchase a ticket online. They said there was no way out of the Deming because there is no station. It is just a Gas station. They told me to have him pay cash and he could pick up a ticket in Las Cruces at the "station" there. There really isn't any easy way out of Silver City, New Mexico, no buses, trains or large commercial airports nearby, but you could take a very early morning local bus that transports teachers to Deming, New Mexico.

The afternoon bus was too late to make the connection so he decided to take the early morning bus. It left at 5:20 so he had to get up very early, and as he thought it too early to ask a friend for a ride to the station in Silver City which is really just a stop in a strip mall. He opted to walk the mile and a half uphill shouldering his duffle bag. My husband is 60. He got up and made the bus okay, and he made the connection in Deming on Greyhound. He paid cash to the driver. No one ever told us there were options of refundable and non refundable tickets, nor did anyone tell us that there is no guarantee of space on the bus even if you have a prepaid ticket. The bus was late getting to Las Cruces, but it didn't matter as there was a wait of several hours to make the transfer.

My husband paid the rest of the ticket in cash. The bus came a little around 11:00. When he went to get on, he was told the bus was full and he would have to wait for the next bus. The next bus was 9 hours away and he was warned that it was often late and there was no guarantee he could get on that bus either. He asked for a refund and was refused. The Bus "station" was not really a station but just another gas station and the bus waiting area is a bench outside along the highway where you can sit and smell diesel fumes for 9 hours.

I called greyhound. He called greyhound. The fellow who worked for Greyhound called Greyhound. We were all told no refunds. My husband had to be somewhere on business, he had no credit cards on him and Greyhound had most of his cash, so I rented a car and drove the 250 miles one way to pick him up. Greyhound still refuses to pay our expenses. I think there should be a class action against Greyhound Bus. Apparently, they strand people in the middle of nowhere all the time.

In August of 2009, Greyhound lost my luggage with all my business attire. I relocated from NY to NC to start a new job. They lost my belongings worth several thousands of dollars. Then I had to purchase a new wardrobe for work. I also missed my first day of employment because I had nothing to wear to work. I hardly think $250 can compensate my loss. I have been calling and sending letters to the Claims Department, but to no avail, no answer or response.

I was riding the Greyhound bus from London Ontario to Sudbury Ontario on Febuary 25th 2010. The ride to and transfer to and in Toronto was fine. Greyhound employees were kind and helpful. Unfortunately while riding the bus from Toronto to Sudbury just on the outskirts of Perrysound the bus was driving down a slight incline and a snow squall made driving conditions very difficult.

The car in front of us stopped because he couldn't see at which time the driver of the bus tried to stop the bus but was unable to do so. The bus rear ended the car and the passenger in the car died from the collision. My co-worker was rushed to the hospital for chest pains leaving myself and another co-worker to remain waiting for about 3 hours before another bus could arrive and take us to Sudbury. The driver of the bus was very kind and professional. I want to make this part clear, he did his best but let's face it, he was in a no-win situation.

Finally after getting to Sudbury more then 3 hours late. The next day I called Greyhound to ask for a refund, because why did it take 3 hours for another bus to show up. I was late and missed work, and my neck hurt to. The woman who handled my call at the complaint center told me that the bus arrived on time and basically said I was lying about the accident. I couldn't believe this, I mean come on, a major accident and your center doesn't have this documented somewhere. She offered me a 30-dollar voucher because I did arrive at my destination. I was so frustrated so I ended the call.

I called back the second day wanting to talk with a supervisor, but first I had to go through the whole process again with the front line agent and once again I was being told that my bus arrived on time and they did not know what I was talking about, and even being transferred to supervisor I was told the same thing again, but hey the voucher was up 60 dollars. Once again I ended the call after being so appalled. I waited a couple of days and then called back, I finally got someone who treated me like a human being not some liar about some tragic accident where someone lost their life.

He said that the computer was still showing that the bus arrived on time (you think that they would have this problem fix already) but hey he actually dd something helpful and called the Sudbury Depot and yes finally they admitted there was an accident but all he could offer was a 90 dollar voucher. Out of frustration I said fine whatever. I am waiting for this thing in the mail but I won't ever use it.

Also the original ticket was $144.00 so $90.00 doesn't even cover my ticket. So here I am trying to deal with this company and even after telling them I was having neck pain and headaches they didn`t care. It's sad because all I asked for was my ticket refunded, and trust me $144.00 does'nt make up for lost work, whip lash, cost of pain killers. It's not like I wanted thousands of dollars but in the end I got treated like I was a criminal.

I boarded a bus in Austin, Texas with a destination of Dallas, Texas where I would have to change buses. On the way to Dallas, I got the feeling the bus was swerving or simply being steered a bit erratically. I was two seats behind the bus driver and could see his head between the seats so I looked to see if he might be falling asleep. I noticed his head looking up, then down, then up, then down. I wondered if he was texting while driving but I saw him put the phone up to his ear and begin a conversation in Spanish. I felt really uneasy after this and continued to watch him. He made 5 more phone calls on his cell phone which meant he had to drive the bus with one hand.

Apparently, he had to look up numbers in his phone which meant he had to take his eyes off the road. I noticed that Greyhound seems to have a lot of problems. There is mass confusion at the terminals because no one can understand what is said over the P.A. system and there is nowhere to look to "read" what bus is boarding at which gate. I have never seen so many employees that seem absolutely miserable in their jobs from the bus drivers to the customer service people to the janitors. Greyhound needs some serious help.

They lost my luggage last June. I put in a form for lost luggage and now they said that they will not pay me for my luggage and I will be filing legal action right away.

This caused me emotional and physical damages. I'm emotionally upset. I either want my money or my luggage back.

In 2001 I was driving my car on a highway in Miami. My car started to overheat so I pulled over in the fire lane and put my hazard lights on. I was about to get out of my car and I saw a Greyhound bus coming, so I thought to myself let me wait until this bus passes by me and then I will get out.

Well, as I'm looking I see the bus try to change lanes but there was another car in that lane so the bus driver swerved and lost control of the wheel. At this point I knew that something bad was about to happen, so I jumped out of my car and I ran so I could try to go next to retaining wall. Let me say it would take me an hour to tell you my story but all this happened in about one minute. Nevertheless when I got out of my car and ran I only made it to the front of my car and then it happened. The bus hit my car and then my car hit me and sent me flying 70 feet. 20 minutes before this happened I dropped off my two sons at their grandmother's house. Had they been with me we would have all been dead. God is good.

My left arm was dislocated. The impact was on the back of my knees, so I have a lot of damage to my knees. I had chunks of shattered glass all over my body imbedded in my skin. I have permanent scaring all over my body. I have no feeling in two fingers. I bled vaginally for six months straight. I went to physical therapy and I got a lawyer who for 8 months did nothing, so I fired him. At the time I was so distraught and I just focused on trying to get better. Now it's been 9 years since that day and I have never gotten so much as a sorry from Greyhound let alone any type of financial compensation. I wish there was something I could do. I just don't know where to begin. If anybody knows anyway to help me get compensation, contact me.

My mom was coming from North Carolina to Lawrence KS. The bus driver told her to get on the bus, or she won't get her clothes. My mom is a big woman, and had all her clothes in her bags. The bus driver was very rude, cursed at me, and called me a rude name, and told me to back away from the bus. My mother asked him rudely and he said, "I cant help you", closed the door and left.

I thought that every bus station (Greyhound) has a personnel to give us information as to delays and cancellations 24/7. How come nobody answers the phone from Norfolk, Suffolk, Richmond, Winston, Salem, and Atlanta, Georgia? They should have at least a person to give satisfactory answers to worried passengers. The good services of the Greyhound that I knew 10-20 years ago is no longer the same now. What happened?

On February 21, 2007 on a buss witch from Oklahoma City, Greyhound luggage staff stole my luggage after leaving Las Vegas on February 20,2007 during NBA All Star Weekend. I arrived back to NYC furious, angry and frustrated. I had at least 2,000 of personal belongings to me and I wrote to their customer service department in Dallas but no one gave a damn about my lost luggage.

I sued the bus company at Small Claims Court and got railroad by the system. David Leach who is the CEO should be held accountable hiring untrained luggage workers plus hired corrupt lawyers who forged my signatures who claimed I cashed a 250 check that I returned as an insult. Your staff needs to investigate Greyhound's handling of lost luggage and not trace anything to this day. I rode their bus line for 15 years and never experienced such unprofessional matter.

Well, I'm emotionally disturbed because I no longer have my personal belongings and offering 250 dollars is insulting. This is a billion dollar bus company, at least 5,000 in damages, time wasted in court and forgery is a crime. Laura ** is the corrupt lawyer who presented the 250 check at Small Claims Court on July 27, 2007.

As you can see, many complaints have been made about bus drivers being rude already. And their supervisors covering them to an extent far greater that it affects the customers in a negative way doesn't help much either. My experience is pretty bad so far. Besides the maggot falling on my leg from an overhead vent on my first time riding, I'll overlook that to greater situations.

Just today, Jan 19th 2010, from 1745 to 2045, I was in Delano, Ca. trying to catch my 1820 bus from Delano Ca. to North Hollywood Ca. I was informed that the bus has left Fresno and was near breaking down while en route to Delano, so it had to come back to Fresno to switch out. I thought of that as okay. It happens. It's no problem as long as no one gets stranded, that's completely fine, so the situation was the bus gets here when it gets here. I waited in the Delano bus station for two hours and twenty minutes, and two hours of that was in the rain. I was starting to think the bus wouldn't arrive and I was getting aggravated. Oh well, whatever.

The bus finally arrived at around 2040. I asked the driver where the bus was headed and he responded "downtown LA. " The schedule was set to stop at North Hollywood then downtown LA. I knew that and confronted the driver about that, but he said no, he's going straight to LA. I knew now that he's trying to catch up for the time lost from having to change out buses in Fresno. That's a really big issue to me. It's one thing to break down and lose time, it happens. But, to skip out on bus stations to try to catch up is a very big problem. What if there were people waiting to get picked up from North Hollywood to go to LA or Oceanside? Their bus never arrived. I wasted my time waiting on a bus so I can be told he's not driving to my destination? I think either the bus driver was too lazy for a ten minute stop, or Greyhound has some really bad protocols.

From my experience this company needs some major improvement. I'm never going to ride Greyhound again due to my lack of confidence in it now. This company is very unreliable and there are others that feel the same way.

I had the misfortune to have taken the Greyhound Bus Lines to visit my mother and father for Christmas in Pittsburgh, PA on a day that is meant for family gathering and celebrating for so many, not just here in the U.S.A. but around the world. The Christmas holiday is a special time that people reach out to help one another and help those who are less fortunate.

On December 24, 2009 at 12:30 p.m., I arrived at the Greyhound facility located at Penn Station in downtown Newark, NJ--the station where my nephew and I had Greyhound bus tickets to leave from to visit my parents in Pittsburgh, PA for Christmas. The Greyhound attendant at the baggage window tagged my luggage containing their presents and other new items. As the 1:10 p.m. bus arrived at the Newark station (bus #6364) heading to Pittsburgh, we lined up to board and each passenger showed their ticket to the Greyhound Lines driver.

As the driver checked each ticket, most passengers had questions for him regarding bus changes and getting to their destination. With each glance at a passenger's ticket, the bus driver put a mark on a sheet that he had in his hand. Each question that a passenger had asked him, the driver's attitude became more unpleasant, not customer-friendly or comforting. There was also a baggage handler who was receiving checked and tagged luggage and bags to be placed on the bottom of the bus. The baggage handler placed my large ACTIVSPORT blue and black (with white piping) duffel bag with claim number DX470694, on the bottom of the bus.

After every passenger had boarded the Greyhound Lines bus and all luggage had been place on the bottom of the bus, the Greyhound Lines driver went on to explain the rules for his bus, with the same not so nice customer service demeanor. Later, as the bus approached the Philadelphia, PA bus terminal (the first main "rest stop"), the Greyhound Lines driver stated that we will be stopping in Philadelphia for refueling and cleaning. He then stated that he "is not sure how long it would be and d not ask him how long it would be," with the same not so nice customer service demeanor. No passengers were given re-boarding passes as we went to exit the bus.

As we waited for the bus to be finished with the refueling and cleaning, one passenger went back to the bus (#6364) to try to retrieve a carry-on bag that her son left, but the door was not open so she returned. As we waited, my nephew and I heard many destinations called to load for their departure. Time passed and there was no call to return to bus #6364 to Pittsburgh, PA. As more time had passed, I went out to see if bus #6364 had finished with the refueling and cleaning. I noticed that it was not in the space where it had originally been parked; instead, a different bus was parked there.

I then asked "several" Greyhound Lines employees about the whereabouts of bus #6364 and they did not know. Soon after, we found that bus #6364 had already departed with our luggage and carry-on items, and we were not alerted by anyone. The Greyhound bus driver of bus #6364 had not only left my nephew and myself, but eight other re-boarding passengers, some of which were very outraged and went on to take Amtrak.

As seven of us went to complain, we were compensated by a free meal and a re-boarding pass. The pass was given to board the 7:45 p.m. bus to Pittsburgh (3 hours and 15 minutes later). One of the Customer Service attendants (whose name is Idris) promised us that he would make sure that we would get the next bus out, at 7:45 p.m. We asked the customer Service Attendant "Idris" if they could contact the Greyhound Bus Lines driver of bus #6364 to inform him about holding and securing the carry-on items and checked luggage that we had on the bus. Later, "Idris" informed us that they were unable to reach the driver of bus #6364.

As we waited for the 7:45 p.m. bus, I contacted my family in Pittsburgh of the situation, and my father volunteered to meet the original bus #6364 as it was to arrive in Pittsburgh that evening. At 7:45 p.m., the bus arrived in Philadelphia to leave for Pittsburgh. After all passengers loaded the bus, the Greyhound bus driver of this coach counted all the passengers that were on the bus (something that the first driver did not do) before leaving.

When this bus made its first main rest stop, we asked the driver if there was a way for him to contact the Greyhound bus lines driver of bus #6364 to inform him of the bags and luggage on the bus; he said that he will try. Before we left the rest stop, he said that he was unable to contact the driver. After we all loaded the bus for the departure from the "rest stop" the driver counted each person again before leaving. Later, before arriving in Pittsburgh, I received a call on my cell phone to inform me that the Greyhound bus driver of bus #6364 had arrived in Pittsburgh, PA. He had told my father and others there in the Pittsburgh Greyhound Customer Service office that he had not left any passengers in Philadelphia except my nephew and me.

I was also informed that bus #6364 had went out of service (broken down) on its way to Pittsburgh, PA and all luggage and passengers were transferred to a different bus. The original bus #6364 was taken to a garage near Somerset, PA to be serviced. My father said, he then asked the driver of the original bus #6364 about the whereabouts of our luggage, which they then looked for. The carry-on that my nephew had was not tagged by Greyhound, which was later found on the bus ramp unattended with several other bags unattended (which is unsettling to think about being left on the ramp unattended).

My large ACTIVSPORT blue and black with white piping duffel bag tagged by Greyhound Lines with claim number DX470694 was not found. When our bus finally arrived in Pittsburgh, the other passengers and I met with Greyhound Customer Service and the nightmare had only just begun. Now, I feel as though I have been the victim of a crime that may have prevented. Greyhound Lines Inc. did not make me feel protected; instead, mental anguish and emotional stress is what I deal with now. I ask now of Greyhound to be proactive and to please locate my luggage.

I have been riding Greyhound for many years and I have never had to deal with such poor and unacceptable customer service as I have now. Greyhound was once known to be customer friendly. However, the service is not at all geared to the consumer now. Now, the employees "watch the clock" and wait for the end of their shift to come instead of trying to meet the concerns of the paying customer. The manager of the Pittsburgh office was not at all helpful, instead of being proactive to the situation of my lost luggage, he felt that this not important enough to deal with himself, but to make it another employee's problem to fix.

When I asked him for his business card, his reply was, "there in my car, my name is Wade. Everyone knows me, I'm the only one here." My holiday became a nightmare. My father, my nephew and I went to the Pittsburgh Greyhound station daily (also on the Christmas Holiday) to search for information on my missing luggage, until the day we left Pittsburgh to return to NJ/NY area. Each day, I spoke with someone different. At times, it felt like I was not at all interacting with Greyhound employees.

They offered no meaningful assistance, not even to call the garage where bus #6364 had been taken to be serviced to inquire about my missing luggage. I had noticed several disturbing security issues at Greyhound station in Pittsburgh, PA with unattended baggage that I have not seen at the Greyhound stations in New York or New Jersey area. Pittsburgh Greyhound employees knew nothing about being proactive, not even the manager "Wade."

My luggage contained presents for my family, my portfolio, and many other new items. As I have now spoken with many other Greyhound customers who have not had good experiences with the Pittsburgh station, it leads me to believe that no one is seriously searching for my missing luggage. It was their holiday, not mine. Greyhound used to be a very pleasing way to travel from city to city, state to state. Greyhound, at one time, made you feel safe and secure--no worries. Now, it has taken the fun out of traveling. It has taken the service out of Customer Service.

We are now treated as if it is our duty to make the employees' day more comfortable and go by as quickly as possible. If a person cannot feel like their checked luggage is safe, how do we rely on Greyhound keeping us safe? As the Greyhound station in Pittsburgh looks clean, it does not offer good or marginal customer service, not even with a smile. I am now asking you for that quality of assistance that Greyhound used to be known for, with finding my large ACTIVSPORT blue and black with white piping duffel bag (claim number DX470694). Good quality Customer Service is the first best step to feeling safe and secure.

Me and 2 of my college friends were returning back home to New York City for the winter vacation we purchased bus tickets for a 140 bus which was making a stop to Albany Thena transfer to NYC. The bus arrived at 2.15 as a disrespectful driver who last name was Carr got off the bus. He took my ticket bus my friend had an error as he told them to go make changes on their tickets. The bus driver took my ticket and loaded my luggage at the bottom of the bus, because of the long vacation time I packed a lot of clothes for the winter and weather back in the city. The driver came in the station with my friends and I to make the changes. As my friend waited for the personnel to make the changes the bus driver started rushing my friends to hurry up with a loud voice. My friend told him he does not have to be disrespectful as the driver started raising his voice louder and cursing telling us we were not getting on his ** bus. The driver moved swiftly to his bus as we followed he closed the doors in our face and drove off with my luggage at the bottom of the bus containing the vast majority of my inter clothes. The personnel paged the driver to return but he refused to turn around leaving us stranded. The personnel assured me that my luggage would meet me in the city. When I reached the city at 12 midnight my luggage was not there nowhere to be found. I called the Utica station continuously over a week period of time as they told me they were not able to track my luggage leaving me with no clothes in the city for my vacation home from school.

My son, Daniel, was returning to Crystal River, FL after visiting Charlotte, NC to attend a Second Opinion Cancer Clinic. He has colorectal cancer stage III and will be starting chemo and radiation treatments after his return to Florida followed by surgery then additional chemo. He had one carry-on bag that he was allowed to carry on until Tallahassee. Eddie **, the driver of the bus leaving there, required him to pay an additional fee and checked his bag. (This contained his medication)

There was a problem with the bus, and the passengers were taken off to get on another one. Daniel was awakened by another passenger and told to leave the bus. He waited outside for the luggage, but he soon found the other bus had left with his luggage but without him. Inside the bags were all his medical records, a PET scan CD, his medication, and the food he had brought along to eat. The next bus left at 1:15 PM, meaning he spent about 15 hours here.

Consequences include: A cancer victim without his medication. The stress of not knowing if his medical records would arrive or not. Having to change his pre-arranged pickup in Crystal River. Cab fees and charges for a motel room to avoid staying in the bus station for this whole time. If his bag was okay for part of the trip as a carry-on, what changed in Tallahassee except the driver's attitude?

On January 4, 2010, I purchased a bus ticket for my father in-law, round trip from Spartanburg to Orlando, FL. He was a visitor from Europe, and had saved for years for a trip to the famous Disney World. The salesmen said to be there at 4:30, to ensure a seat on the 5:00 bus. The temperature was 23 degrees when we arrived at 4:20. My father in-law was very excited. After 5:30, I became concerned that the bus was not coming, and attempted to call the 1-800 information service.

Suddenly, the bus pulled up and opens the door. One passenger stepped off, and the bus quickly closed the door, and started to pull away from the curb. My father-in-law and myself were running beside the bus, shouting, but the bus continued to pull away. I took my hand, and very gently hit the side of the bus, and it suddenly stopped. The driver rushed out of the bus, and started shouting at me and my father-in-law, saying words like, you never touch the side of my bus, and I am late. I informed the driver that we had been waiting since 4:25, and he was scheduled to be here at 5:00, and it was not our problem he was late. The driver become very upset and violently slammed the door, without letting my father-in-law aboard. My father-in-law missed his trip to Disney World, and lost the $200 bus fare. I was so embarrassed by the behavior of the driver. $210.00 bus ticket, and loss of a 2 year planned vacation, were the consequences.

My granddaughter arrived in Abilene Tx on Dec 19. The bus was 1 hour and 15 mins late. When I went up to ask about when she was to get in, Mr ** hollered at me. There were other people he was rude to also. I was just going to let that go when I thought he might be having a bad day. When I took her back to catch her bus on Jan 2 to go home, he told her the bus was going to be 1-1/2 hours late. I told her to go see how that was going to do to the transfer she was going to make. He started hollering at her and told her to just go sit down.

Well, there was a bus driver who helped her to find out what she had to do. There was no excuse for Mr. *** to be this rude. He should never be made to wait on Customer. She wasn't the only one he treated this away. Her whole trip on the bus was a nightmare; the bus she took broke down which was another 3 close to 4 hours wait on side of the road. I talked to her, she is now home safe. Please let me know what is going on with this attendant.

I was given information by the greyhound bus lines that I could catch a bus at 1:15 a.m.so, I purchased a ticket and was at the station 2 hours before time. I stayed there and waited for my bus at the gate that I was told and that was wrote on my ticket. I precede to sit there and wait until 1:30 a.m. until I felt like something was wrong. I got up and went to the counter and asked the person behind the counter what should I do and he literally looked at me like shove the ticket. I am not mad I am so hurt.

On December 15, 2009 I boarded the Greyhound Bus at 12:15 p.m. in Cleveland, Tennessee. At that time my baggage was boarded with me in the bus' storage compartment underneath the bus. The first stop was Chattanooga, TN and arrived at 3:05 p.m. The bus was scheduled to leave at 3:40 p.m. in route to Cedar Rapids, Iowa. The bus driver informed me that there was no room in my next bus for my luggage and that it would have to be left in Chattanooga to be sent on later. The alternative was to wait 3-4 hours at the terminal for the next bus that could accommodate me. Choosing to stay on my bus and leave the luggage in Chattanooga was my first mistake in trusting Greyhound Bus Lines.

I arrived in Cedar Rapids, Iowa at 12:15 p.m. on Dec. 15,2009 but my luggage has still not arrived and I am left with only the clothes on my back to wear until I can afford to replace them, which I do not have the funds at this time to do. Greyhound said that I could put in a claim for my missing luggage but that I had to wait 24 hours to do so and they only pay $250 to cover the loss and only after 90 days wait.

This is horrible. I had a good leather jacket in that luggage that was worth more than $250 as well as the rest of my clothing. This is totally unacceptable practice and there is no where to turn to get my luggage replaced in a more timely manner for the worth that the clothes cost me.

Very very unprofessional company. They really need to go out of business as their customer service is very inadequate and the reps. totally igorant and rude.

our trip from rochester ny. to elizabethtown ky was a nightmare from start to finish.took 2.5 hours to get from rochester to buffallo ny.there everyone was stranded for 2days with no compassion for the patrons that lost money in machines and were told sorry we dont own the machines(you would think after 5 complaints they would unplug the machine but..Friday morning we were LOADED ABOURD A BUS AT 730AM (50 PEOPLE)TO GET LOCKED IN THE BUS WITH NO HEAT TILL 1030AM

WHEN AFTER BEATING ON THE WINDOWS AND BLOWING THE HORN FAILED, i called corprate number and got someone and told them we were locked in the bus and needed out. he said im sorry i can do nothing but give you customer service number, (pass the buck, i had call cs) i advised him he was on speaker phone and everyone was hearing him, and we were enjoying the fact this conversation was being recorded for our attourneys. 5 minutes later they sent someone out to release us. they told us the buses wouldnt run again for that day so we went back to the motel. i guess they get a kickback from the owners for product paid for and not delivered)

patrons were running out of food and the security acted like they were being maid to do something they were not suppose to be doing. WORK. then the ride getts started back up on saturday (12-12-09) we made it to erie penn, with a very considerate driver named brian. he was a good impression for greyhound till we got to cleveland ny.

There we inherited a ******* of a driver. the baggage handlers were rude, driver referred to me as retarded, insulted everyone on the bus. he let everyone know if you complained, you would be left on the road.

this bus had a very bad exhaust leak in the cab. we never got another bus becouse this driver (knowing the bus was breaking down and the heat going out) didnt report the buses condition and hopped the closest bus. a couple of patrons said happy holidays to him to get the finger. cant remember his name, he was bleck with tattoos on his hand and a hard splash of mouthwash (alcohol probably).

our next driver was tim. very considerate and fun. only complaint was we still had the fumes bus. it had to pull to the side of the road 3 times before louisville ky. last time was to evacuate the women and children becouse of the fumes and no heat (45-50) by now. we were told by tim that anyone complaining should be happy we were at least moving and if he heard anyone in the terminal complaing to anyone they would be flagged to the next driver.

its bad enough that a 14hr trip took 3 days, insults, and treated like cattle. greyhounds employees attitude seems to be, we have your money, watca gonna do. keep an out on you tube video was taken by some patrons for use later. we were exhausted, disgusted, and humiliated by greyhounds non concern policy for their patrons.

we were 2 days late, missed celebration for daughter, and out 200 bucks extra food, and lodging. nobody wanted to stay at the terminal (security harrassment)

i did not reply to the man for it was really late and i boarded then when i get to alexandria la my drop off point they tell me that they can not find my luggage .

to file a law suit for racial discrimination and abuse

My friend and I had a day in NYC planned on December 5, 2009 and decided to use Greyhound to travel from Wilmington, DE. This was planned as a daytrip (returning later that evening). We arrived 30 minutes prior to our scheduled 8:25am departure time and waited for the bus. And waited. And waited. We waited until 10:25am - TWO HOURS. We had to ask the ticket agent FIVE times what was going on before she informed us that the only information she had was that the bus left it's previous stop (in Baltimore) 18 minutes late. We checked with Maryland and Delaware traffic authorities on our cell phones to find that there were no traffic issues between Baltimore and Wilmington. I even called the MD State Police Barracks to see if there had been any accidents or incidents involving a Greyhound bus this morning.

We finally decided to leave and spend our day in Wilmington, since taking even the next later bus would have allowed us only about six hours in NYC before we had to return (we could have changed our return time...for a $15 fee per ticket...almost HALF the original price of the ticket...for something that wasn't our fault). I called the terminal later in the day to ask about the bus that never arrived, only to be told that they didn't know anything.

We were also told that since our fare was non-refundable, we were out of luck for getting our money back.

DO NOT TRAVEL GREYHOUND IF YOU NEED TO GET SOMEWHERE!

On November 29th, I was to board the Greyhound bus from Savanah, GA to Danville, VA at 12:55am. I was at the station by 11:15pm. At 12:55am, the bus pulled in and the driver got out and came in to the station. She went to the ticket office to talk with Gladys who was on duty that night. The driver wnet back to her bus and left. Gladys came out, upset to give us the bad news about our departure which did not take place. We were all in line. She told us that our bus that came from Jacksonville, FL was full to the capacity and that no one else could have boarded the bus. There was a big response from the people that was wating on that bus. She apologized to all of us for the way things went wrong on the other end or with the bus driver. She told us that the next bus would leave at 5:00am which was 4 hours later. Passengers had to sleep in the station because a lot of them didn't have any other place to go. I slept in my borther's car because he had to come from Richmond Hill, GA to bring to the bus station which is approximately 1 hour and 30 minutes from Savanah. I was upset because that made me miss all my connections to get me back to Danville, VA.

Gladys was very nice and and kept apologizing to us. I was not upset with her at all because seemingly there was a communication breakdown with the bus driver. I know that she could have radioed or called to the station to let Gladys know what the situation was. I know that buses that have to come to another city or town needs to have 12 seats at least vacant to accommodate the next stop. I missed all of my connections to get me back to Danville, VA. The driver for the 5:00am departure informed me that there was not another bus going into Danville until the next day which would have been Monday, November 30th. I informed her that I would ride this bus to Greensboro, NC and have a family member come to Greensboro, NC to get me. She told that she would try to get me to Danville, VA. Her husband, who was working the desk in Greensboro, NC when we arrived had made arrangements to get me to Danville, VA. I had already got in touch with my family members and they were enroute to pick me up. He told me that he would give me $20.00 for whom ever came to pick me up for gas. He did just what he said and told me that his supervisor had granted him permission to do this. This situation was not too bad, but it was the principle of the situation. I had made my mind up not to travel Greyhound for a while, but I thought about the situation and erased that thought.

I know that situations do arise that can't be helped. I was grateful for Gladys and the husband and wife team that made us, especially me feel very comfortable. They helped me (us) and I want to thank the three of them. I only got Gladys' name and did not get the driver or her husband's name. I would like to commend them for keeping us safe and calm during this ordeal. The desk clerk in Greensboro, NC came out to let the people know that the bus that they were waiting on was full and late, but that another bus was put on to accommodate their continuance of their travel. They were all thanking him for the information,

I wish I would have read these comments earlier, I would have postponed my significant others trip. I have a person on the bus who I am keeping in contact as I write, who is going to BC also. They already had to kick off a person on this bus. Speaking about luggage I HOPE they dont lose her's. She had a GODFORBIDDEN 12 HR layover. The person is handicap and her bag has special handling. Do you think they transferred the luggage in her possession. NO the stupid Greyhound employees had it continuing ahead of her. There will be a lawsuit if she ever gets home safe.

I see this party bus company are coming out with anemites like cell/laptop connections on this bus. I will make it my business Now to discredit any positive literature this company is trying to gain due to their safety issues that the public is faced with while traveling with Greyhound. This person who has a back injury is disabled, has developed a migraine, no heat, and is faced with inconsiderate ppl on this bus to boot.

The driver should be reprimanded for allowing other passengers interruptions to be forced on the mature public on this bus who are being rowdy and disconcerned. For Greyhounds sake they had better prepare to find themselves in Court before they start spending their finances in areas that arent suitable in these unsafe conditions.

Pls help me! I dont know where to turn. My elderly mother shipped a sony bravia 52 inch tv from edmonton to vancouver 2 day delivery service in sept. I have been on teh phone with greyhound for 3 long angonizing month and the tv has not showed up and they told me they will gice me back $100 for a 4000 tv. they have played a waiting game and made no attempt to find it. pls help me. I dont know what to do. thank you

I REPORTED IT TO THE FEDERAL TRADE COMMISSION ! And I will plaster it it on many complaint/consumer sites as well! I have not been on a Greyhound bus in 30 years and won't be going on one ever again!

They will probably credit the price difference towards a credit for future ticket purchases. But in the end they keep all the money because it's non refundable. Stay away from Greyhound!

The original driver that started in Jacksonville, Florida was very rude and nasty. At our first stop he left a couple standing on the side of the rode (black man, white female). They asked him if they were boarding the correct bus and he said, "I don't have time for this!". He then closed the door and pulled away. Someone from the bus terminal was trying to get the driver to stop on the highway with the couple inside the car. Passengers on the bus told the driver the car was trying to get him to stop for the people. He then said, "I'm not stopping for anybody so you need to mind your own business and let me mind my business"! He wouldn't even look at the car. When someone asked if we were going to get to Atlanta on time to catch their connecting bus, he would not speak he slowed the bus down everytime they asked him. He would drive slower and slower. When we got to Atlanta he opened the door and said you better run if you want to make it to your bus they are leaving. We got there after the time their bus was suppose to leave. He was rude the entire way to S. Carolina.That driver was cacusian. The last driver into Michigan told us when her boarded the bus if any one bothered him three things would happen. 1- He would slam on the breaks if someone was standing near the frontand they would fly out of the windshield. 2- He would run them over. 3- him and the other passengers would keep driving down the road.

He told us he was a vet from the war and he might have a flash back if we got on his nerves and he would get away with hurting someone if they made him mad because of that alone. He also told us this is Greyhound bus lines not Hound dog lines so if we got off the bus and was gone more than 20 minutes he was not looking for nobody and he was not waiting on them either! These comments were made without question from passengers. He felt we needed to know I suppose. That driver was black. I rode the bus from Florida to Michigan, the ride was a long one and to have drivers with such attitudes only made it longer. It's time to change your slogan. It's not comfortable riding with people you don't know and have them threaten you without provocation. I am in my seventy and didn't think I much to worry about because this way not my first bus ride. If they don't like their job they should consider another form of employment. I understand the schedule they try to keep, however we were late leaving our orginal destination because the first bus broke down. It's not right to threaten people especially ones you don't know. They could be a war vet or someone just as bad as the driver. That could cause problems for everyone on the bus. I have been riding the bus around the US for over 50 years, I guess this was their way of telling me to get use to flying. I won't ride the bus again, THIS WAS MY LAST TRIP!!!!

I purchased a ticket from Pittsburgh to Wilkes barre Pa for a friend who was coming in for the weekend. I entered the incorrect name for the passenger so I called and they said no problem just buy another ticket and give us the number and we will refund the first ticket and it will take 5 to 10 business days for it to clear. the next day the G 20 Summit was still going on and the bus terminal was closed so my friend went to another terminal and had the ticket refunded.She bought another ticket to get here. When the grace period was over I only had 1 refund and the customer service had told me that they could not refund this ticket and had no record of me talking to anyone when I entered the incorrect name so that ticket still is valid.The second person I talked with stated that the first ticket was refunded and I cannot get a refund on the second ticket.

The morning bus from Montreal to Albany on Sunday October 4, 2009 I was dropping off a teenager to catch the bus. It was apparent to me that there were too many people for the bus at 10:45; the bus was over booked. When my friend,s daughter did not get on the first bus home, I spoke with the greyhound managerial staff in Montreal (a man and woman). They knew or should have known that there were too many people for the first bus. What I learned from them was that rather than calling a second bus a driver at 10:45, when it was apparent that there were too many people for the first bus, they chose to wait till 11:15 after boarding. This resulted in unnecessary delays for those taking the second bus. In fact, courtesy and common sense would have dictated that a second driver be called as soon as soon as the gaff was discovered, and not wait.

I purchased a ticket at the Greyhound website as a round trip ticket, departing Washington DC at 10am on 9/25 to NYC and returning on the 3:45am bus on 9/26 back to Washington DC.

When she returned 15 minutes later, she advised us that we ALL had to wait for the next bus that was "on its way down." She did not tell us how long this bus would take. She only advised us that it would be "express" to DC. The driver only boarded approximately 15 passengers and had half an empty bus. All of us who were at the front of the line ended up having to wait an additional 35-40 minutes for another bus, when she had room on the bus for at least 15 more passengers.

When the second bus came (about 35 minutes later), it announced that it would be making a local stop in Baltimore before DC...not express as we were told.

The 3:45 bus driver was very rude and curt. She spoke down to us customers and even ended up in an argument with one customer. The customer service provided was below exceptable.

Grayhound sold more tickets for this bus than they had seats and we had to suffer because of this mistake. Also, when YOU buy a ticket on Greyhound for a certain timed bus, and you want to switch the time, you have to pay extra money (15 - 20 bucks change time fee). Why is it that Greyhound can switch the time on you without any warning and no repercussion.

On the 7th of August, while living in London, I purchased 2 return tickets from Seattle to Vancouver for travel on the 16th of September. The money was taken straight away from my girlfriends American bank account and the tickets were being sent to our friends place in North Carolina. When we got to our friends place on the 1st of September, I realised that the tickets had not arrived.

This is where the nightmare with Greyhound began.

I waited a couple more days to see if our tickets arrived in the post. They didn't. I first tried to contact Greyhound on the morning of the 3rd of September and was on hold for 10 minutes. There was no answer and they said the best times to call was Tues - Fri between 2 - 5pm. So later that afternoon i called again and was on hold for almost an hour. I couldn't hold any longer so i had to hang up.

To add to the frustration, I wasted so much money on a friends phone because it was eating into her minutes.

So on the 4th of September I sent an email to Greyhound informing them of the situation. I told them I did not want to hold any longer and could they get someone to call me. The reply a few days later was awful and useless. It was a one line response saying that I need to speak to customer services on the number I had already been trying.

After a few more days of trying to get in touch with Greyhound, I was finally able to speak to someone on the 9th of September. The operator had told me that our tickets had been cancelled and the money had been returned to our bank account. I was totally confused. The operator said that I called the day before and cancelled the tickets. This just added to my frustrations of not being able to get in touch with them, but as much as i argued, the operator kept saying the same thing.

A few problems with this though. The tickets we purchased were non-refundable fares, so why would they refund them? Also, as my girlfriend is moving to Australia with me, she closed her bank account where this refund was supposed to be going into.

So we contacted the bank and they confirmed that no refund had been received but they have reopened her account in case this money comes in.

In the mean time, I contacted Greyhound again to find out what has happened to our tickets because I didn't quite believe them the first time when they said someone called and cancelled them.

This person was more helpful and actually looked into the situation rather than telling me a blatant lie. She found out that our tickets weren't posted in time and so they decided to just refund the money.

There was no contact, nothing to say we're cancelling your tickets and this is what to do. Even better, why not contact myself and say we forgot to send your tickets, but you can go to the bus station in Seattle and get them printed. I guess that would be too intelligent for Greyhound to think of something like that. What a waste of an hour on the phone!

So now they're telling me that i need to book new tickets and they'll refund the difference between the 2 prices.

They have not offered any compensation for screwing me around, and they won't even refund the additional $3 i paid for postage on the original tickets. I'm have also lost out financially due to the amount of time I've spent on the phone trying to fix their mistake.

Greyhound are doing nothing to help me out. How can they cancel my tickets, not even inform me and then expect me to pay for new tickets?

I cannot believe this company can exist with practices like this!!!

My story isn't as frightful as most complaints logged with Consumer Affairs, I'm just going to give some general complaints with regard to my recent trip. I went round-trip from Claremont, Ca to Roseburg, Or. ALL the restrooms along the route except two were deplorable and disgusting and in desperate need of repair and thorough cleaning. The practice Greyhound has for over-booking buses must stop, people end up having to leave later than planned and I've even seen some people forced to stand on the bus which is unsafe for them and other passengers.

Another problem-at night,when the temperature is lower, the drivers run the air conditioning at such a low temperature, it's like being in a refridgerator, 50 to 60 degrees is much too cold and many people on my bus began sneezing and coughing because they were actually catching cold! One of the bus drivers on my return from Oregon was in some kind of bad mood, and decided not to announce the stops on his route or say how long the stops would be. At the Los Angeles station, the signs over the doors give the destinations for that route, but Greyhound has people wait at doors with signs giving different information-this causes unnecessary confusion on the part of the passengers-I myself almost missed my last bus home as a result of this.

With as much money as they are making right now, many people favoring bus travel for the price- I think Greyhound could seriously clean up their act. I have told ALL of my friends to avoid Greyhound bus travel if they can.

While traveling on Greyhound from Reading PA, to Oakland California, the bus broke down and we were stranded for three hours. We were stranded not twenty minutes from the Bus Station in Reno. We sat in the bus for 40 minutes on the Freeway before the driver and some passengers fixed it, and then drove it to a rest stop.

We were stuck out there and ran out of water to drink. I lost my connections to California, and we were stranded at stations waiting for buses to come and pick us up. There was no apology from management, even though the bus driver apologized. He said that they deliberately sent raggedy buses to drivers on his route, and that is inexcusable.

I am thinking about finding me a lawyer. Im just trying to see what steps I need to take first I have spent so much money on medicane since I have been home I feel they shoud give me some money toward my bills and all the five medicane's I hade to buy and for the time I spent home sick.

08/14/09 I purchased tickets for the greyhound bus service from 1005 1st st NE D.C. going to New York. My bus was supposed to leave at 8 a.m. When I arrived at the station I stood in line for will call and was told by sharon a very rude ticket agent that there was only one line so I stood in the regular line. About ten minutes later another gentlemen stood in the will call line and was called over by another representative immediately.

When I reached the counter I asked the ticket agent why I was told to go into a regular line because my tickets were will call, the other agent screams across the counter "I don't handle that line" so the agent gives me my ticket. and I wait in line a greyhound bus pulls up very late at about 8:20am heading to New York and they fill the bus to capacity and tell the other customers in line that they would have to wait until the 10:00 bus arrives. At 9:30 am another bus arrives and we are told to wait 15 minutes until they start loading. 20 minutes later the bus driver starts to load.

At this point I leave the line and head for the ticket counter to collect a refund. When I reach the counter I ask for a refund and the ticket agent says she will get a supervisor. The supervisor Shonita who was also extremely rude says that I will have to call customer service to retrieve a refund and would take approximately 4-6 weeks she did not even attempt to accommodate me in anyway. Everyone was complaining because they had to be to work or had business to take care of but Greyhound did not care.

i am 67 years old.my friend and i were kicked off the bus at syracuse,having travelled from sudbury,ontario,because i was a few minutes late getting back to the bus.there was huge lineups for food in the bus station,my friend stayed on the bus to wait for me,so when the driver boarded and prepared to take off,she told him i was not there yet.she had to get off the bus,he ordered her to get our luggage out.i arrived during this altercation but he put his hand in my face and said"stop!you are not getting on my bus."he was shouting at us.he got back on the bus,making sure we could'nt board and took off,blasting his horn,leaving us there at 12.00am ,we had to wait for the next bus.

our main bag was lost on the trip from boise idaho to orlando florida it has been missing since 8/25 09 i can not file a claim because i do not have the baggage claim tag any more i do have the number tho it had over 2000 worth of clothes that i had just bought for the kids in it

Later on, about halfway through the bus ride, we stopped at a mcdonalds for about 10 minutes. Two hispanic men got on the bus a little bit late and were almost left behind. They got onto the bus just barely in time as it was pulling out. Immediately the driver started berating the two men and yelling at them, telling them that if they dont understand english they should stay out of America, and all around throwing a huge fit over the fact that they had not entirely understood his directions about how long the bus would be parked due to their lack of perfect English speaking abilities.

So I very politely said to the driver, "Excuse me sir, but I dont think its right for you to talk to those men that way."

I do not remember the specific comment that he threw back at me, but I do remember that it was extremely insulting and transphobic (I am a transsexual), so I said "You have no right to talk to me that way."

At that point he not only threatened to kick me off the bus, but threatened to call the cops on me and have me arrested.

So I said to him at that point "Sir, I respect you from the bottom of my heart, but you need to respect me as well."

When I finally got home to Olympia, I got off that bus and approached the driver. I told him in no uncertain terms, that as long as I had to pay huge amounts of money to ride on his crappy bus the least he could do was NOT treat me like scum just because I called him out on obviously racist behavior.

I very well understand that if I were telling this story in court, the last part about telling the bus driver to **** might make the judge less sympathetic to me, but honestly, I dont think I was out of line. I was threatened and insulted and treated like scum, and I dont let ANYONE talk to me that way without me saying something about it, and that includes greyhound bus drivers.

This happened back in 2003.

If we were to go to the counter, and the lines were backed up fifty feet to the wall, we were all ignored by a group of women who had nothing better to do than (and I kid you not) talk about what was on the last episode of As the World Turns and Jerry Springer. When the buses finally did arrive, none of the bus numbers were called, so customers were scrambling back and forth line to line to find which bus was what... before the bus would leave and strand them.

THEN when I was lucky enough to find my bus by chance, an elderly black woman asked the bus driver very politely if he could help her with her bags - to which she was replied to with several curse words as the driver yelled at this woman FOR ASKING HIM A SIMPLE QUESTION!

We, the passengers then argued with the man and reprimanded him for his rude behavior. The driver then cursed us all out and stormed off.

This man, this "leave the driving to us" driver left this woman AND HER CHILD, stranded in the middle of the highway in 30 degree weather at 10 o'clock at night. He then irately screamed at us, "i CARRY A GUN FOR MY PROTECTION! She could be a terrorist. And anyone else who disagrees with me can get the @#%$ off my bus off too." Needless to say, we were terrified. Thank God we had cell phones and so many of us began to call the police while still on the bus and report the lady he left behind as well as reporting his number.

After this trip, I had to take another Greyhound to get home. For some stupid reason, I thought this one had to be better since we were getting a new driver. It was and it wasn't.

I was told to be on time at the Carbondale Bus Depot at 4am.

Little did I know the depot was nothing more than a small cabin in the middle of nowhere. When I knocked on the door for someone to let me in, they refused, saying, we don't open until 7. I sat out there in 13 degree weather, in the snow, for three hours.

I will NEVER ever EVER go Greyhound and anyone who asks to go will know my story in full.

OH and by the way, I called and mailed Greyhound about my trip once I returned home to complain... they put me on hold for twenty minutes and promptly hung up on me. That's your customer service.

the first 15 people on line but left the other dozen of us just standing in line with no explanation and no advice about whether his bus was full. He drove away.

The ticket agent claimed no knowledge of whether a bus would be available.
There was another bus going to NY, but the driver, when asked about her capacity, was extremely rude and told us it wasn't "our" bus. Later after repeated attempts to elicit information she claimed her bus had no seats. As she was leaving, one of her passengers (who'd left the bus for a bathroom stop) had to chase the bus to re-board. It appeared she had not counted her passengers nor looked at seats since we could see empty seats.

This is the second such incident which has personally happed to me this year. I bought my ticket, non-refundable, on line and I expect some resistance to a refund. But we waited for 2 hours for another bus. NO Bus.

My sister purchased a round trip ticket from New York to Ft.Eustis Newport News Va for me to depart on July 3rd, 2009 for departure time at 10:45 am, however, the bus did not depart until 12:21 due to overbooking, where I had to wait for a additional bus to be called in, in travel the bus broke down and we had to be transported to another bus to continue our travel, this made me miss my connection in Richmond, which we were informed by a irated employee the wait would be for another 2 hours , the bus driver assisgned to this bus informed us he was called in from Texas and he didn't really know his way around, how could this be for a company to assign someone who really didn't know their way around,

since they did not stand up to their schedule and service.

my mom and my dad where left stranded because greyhound sold to many tickets.they are senoirs they had to wait 9 hours til the next bus and they had to sleep at the terminal. is under medication.

The bus left at 7:00 pm and 25 minutes after suddenly the driver Mr. Krishma T made a dangerous U turn on the road, without any explanation and complete disregard for the passengers headed in the opposite direction, myself and 3 other passengers commented that perhaps the driver forgot the Mont Laurel stop but 15 minutes later the bus entered a New Jersey transit bus stop and the drivers only comment was I will be back in 4 seconds, at first I thought that was the Mont Laurel but it became obvious that it wasnt and the driver Mr. T came back 2 minutes later and proceed to drive to the Mont Laurel stop before heading to New York were we arrived at 10:00 pm.

2) By making that unannounced stop I personally missed an important meeting.

I hope that the driver Mr. Krishma T will be reprimanded for his dangerous driving and complete disregard for the passengers.

I arrived to the Greyhound station on Lamar St. in Dallas, TX on June 10, 2009 from Los Angeles, CA. When I arrived my luggage was not there and when I started to cry and ask for a manager the security told me to "calm down or get your @#%@ and get out". I had to call 911 to get a delegate out and assist me. I traveled far and being 1500 miles away from home with no clothes for 3 weeks now is unacceptable. I call the number I have listed for them everyday and have yet to have anyone answer. I need result asap. I will never use Greyhound again and will be flying back home on the 4th of July with no clothes.

Greyhound is Horrible. I have been traveling way of grey for 10+years and they are mostly ALL rude and non-caring employees. I believe this to be because of their monopoly like bus service. Recently this past beginning of april (A1 through 2 to be exact) (I live in Virginia Beach, VA) attempted to go visit my cousin in Nashville, TN that I have not seen in 3 years. It took weeks of preparing and people taking very valuable and limited time off to allow the visit. I purchased a ticket and proceeded to make my travel..when I arrived in Knoxville, TN we were told that we had to switch buses immediatly so I proceeded to gather my guitar and bags to move to the next waiting bus..after waiting in line I arrived at the driver(a she) who was taking tickets.

WHen I handed her my ticket she refused it because it was STILL IN THE PACKET THEY PROVIDE. She then rudely handed it back and equally rudely demanded me to take the ticket out of the packet. I then kindly but wearly asked her because my arms and hands were full could she be kind enough to open it for me..at that she became INFURIATED and DEMANDED that I leave the line..I of course objected..she refused to let me on the bus and told me I was a rude punk!! I then in desperation proceeded to go over to a few other employees stand a couple buses down and explained what the situation was... at that I was told by a EXTREMELY RUDE Jack W that I must have been rude and mean to her for that "kind old lady" to treat me that way!!! MONSTROUS!!!

I then proceded to leave them knowing that they were not going to help and went to the front desk asking and explaining my happening. I was told "nothing can be done" and I was told to wait for the next bus which was at least 6 hours away. I then asked for the manager and found out to my complete amazment that Jack Wallace was the manager. the bus then left. I proceded to ask Jack for file a complaint papers and HE REFUSED TO GIVE ME ANY. At this I am stranded 700+ miles from my home and my cousin not having access to come get me. I stepped outside to smoke a cigg and Jack proceeded to come out and start taunting me and calling me degraditory names such as quote" A damned hippie" and "what are you on drugs or something?" at this my anger is showing in my voice. Then a duty cop for the station comes out and says "So whats wrong jack" Jack then proceeded to tell her white lies and half truths and she LAUGHED. then when i asked if I could speak my side of the story in private to her, she flatly and rudely told me quote-"no I dont wanna hear your !#^%"

I then noted that they would cause major problems for me if I did not get away. I walked Knoxville for the next 5 hours untill the next bus came and while I was waiting in line they called reboarding passes only I waited in line and gave the next driver (an equally sour faced man) my reboarding pass who then proceeded to have a fit and said WRONG BOARDING PASS!! GET THE HELL OVER IN THE NEXT LINE!!! so I left it at that and went to the other line..after he came to me again he mumbled that I must be "stupid, deaf or something" which annoyed me because I do have a confirmed hearing disability so I said " as a matter of fact sir I DO have a hearing problem! At that he said "yea right sure I still think you don't listen worth a hell" after accepting and punching my ticket. I proceeded to turn around and say " NO I believe it is you all that don't listen!" At that he threw my ticket on the ground and said "you an't riding my bus!" I was stunned and in shock. I asked him kindly please be reasonable, damn near begged because I was stranded in their town and he COLDLY AND FLATLY IGNORED ME. ALONG WITH THE OTHER EMPLOYEES THAT WATCHED THE ENITIRE EPISODE.

I then had a voided ticket, 200 dollars, no place to stay and no way of getting out. I had to walk to a near by expensive hotel to ask the desk employee who as VERY KIND to help get me in contact with my girlfriend in Virginia Beach, VA to spend 300 more dollars on flying me out of that town because I now had a void ticket. It was one of the worse experiences of my entire life. when I arrived back I immediatly called the complaint line to greyhound and a "Mrs. S" told me they would investigate my happening and contact me back soon for the details of it. I never recieved any calls or notices and June 30th I recieve a greyhound voucher in the mail with NO NUMBERS or anything but a paragraph saying they value me as a customer and for my troubles I recieved $135.00 half of what the ticket cost, good for only another trip on their line. I do not accept it. I am not finished with these cruel people and if they think that a bribe will shut me up they truly and extremely mis-underestimate me and my friends and family.

I was getting off the bus when I remembered I needed my cell phone charger. I hurried up and went outside to where the greyhound bus and the driver was located. I told the driver at the time on 5/12/2009 at 5:ooam that I needed to get my cell phone charger to charge my cell phone. The driver told me that I could not get on the bus to get my belongings. At the time he told me that I could not get my belongings off the bus there were people still on the bus getting their belongings. As result of seeing people still getting off the bus, I told him that I needed to talk to his supervisor. He said his manager was in the Charlotte North Carolina ticket booth. I went to the ticket booth to talk to the manager at that time between 5:00 am until 8:30 am. I told her that I needed to get my bags and my cell phone off the bus.

The manager at the Charlotte bus terminal told me that I could not let you on the bus, because I do not know if you would steal anything off the bus. Then she said again. I think you would steal something off the bus.

I called her a *****. Then, the manager called a securtiy guard to the ticket booth. I spoke to the security officer and he told me that I had to leave the premises and leave my belongings there at the bus terminal. I told him, no, I do not want to leave I don't know anyone and I do not want to leave. He told me that I would be put in jail, if I did not leave the premises. The security guard asked me, if I had anyone I needed to call. I told him my mother. The security guard called my mother in Michigan.

He told her that I was going to be put in jail, but he lied to her saying that I was scaring the passengers and intimadating everyone. I did not appreciate that! Anyway, the security guard got off the phone with my mother. He told me that do you want to go to the psychiatric ward for your ears. I told him, no I do not think that anybody at the psychiatric ward can help me with my ringing in my ears. Anyway, the security guard spoke to the bus driver. The bus driver lied and said he did not like me talking on my cellphone. I was too loud. He said he did not want me back on the bus. Anyway, the security guard told me that there was another bus at 9:00 am. that I could take. He asked me would you be willing to take that bus. I told him yes, I would. He told me to wait in the restaurant and get something to eat. I went in the restaurant and got something to eat and went on the next bus. I found out when I arrived in Richmond VA on 5/12/2009 my baggage was lost. I told grayhound to find my luggage they told me when I got there that it would be found. When I got there to Washington DC the lady at the ticket booth told me to wait there, so she could see if my luggage was there.

I waited at the ticket booth and she told me I had to come back 7:00 am on 5/13/2009 to get my luggage. This was the 3rd time they had lost my luggage. I told the lady at the ticket booth I could not wait until the 5/13/2009 to get my luggage. The lady at the ticket booth went into the back and she got my luggage out from the back where the luggage was located. I left the greyhound bus terminal and waited outside for my ride to Forrestville, MD. I got to Maryland late as well. I was supposed to get to Maryland originally at 4:00 pm. The time I got there was at 9:00 PM. I did not even have time to go to a store to get essentials to get my hair fixed for my business meeting on 5/13/2009 at 9:00 AM.

I sat by the restroom, which stunk floor of the bus was very sticky my shoes stuck to the floor. And since I was sitting next to the restroom, it was very hot there. I had to find some paper to give myself some air. Which made it impossible to tolerate, with the smell of the restroom. I don't understand why the Bus wasn't cleaned before we had to board. Also the Bus Driver is a Black Male, I don't have anything against his race, it's just that he was rude. I hope that I never have to ride him or anyone like him ever again. With exception of this one driver all the other driver's were very POLITE, at least they did tell us their name's.

Recently I purchased a ticket Atlanta Ga. Our trip lasted approximately 3 days. During our return trip, it took us approximately 18 hours to travel back home. Our last connection was from Chicago to Milwaukee. We arrived in Chicago around 5:10am. We were told we had a 2 hour and 35 min wait. Which would place the departure time at 7:50am?

I then visit the customer service desk to verify the time of departure and the gate the bus would be leaving from. I was told departure time is at 7:50 and at gate # 13. The inquiry was made around 7:30am. 7:50 came and there was no bus. So we waited and waited.

Several potential passengers inquired about how long it before the bus will will arrive.

And they were quite upset. Finally, the bus arrived around 8:35. There were some questions asked by the passengers to the drive. The driver then became defensive and developed an attitude. When my son and I arrived to the gate to so that our ticket can be collected, there was another gentlemen standing with neither the driver, who was not a passenger nor a driver, I do not know his position with the company.

My son was helping me with my bags. My son had 3 bags strapped across him, 2 bags in his hand and his ticket in his mouth. The other guy (unknown guy) told my son, who is 26 yrs old to take the ticket out of his mouth. Then he said because it was disrespectful. My son did not say anything, his hands were full. So I grabbed the ticket to keep the bus driver from developing an attitude with my son. We then got on the bus. And maybe 5 mins into the ride, the bus driver says he dont want to hear any music which is distracting. I can understand that.

He said he heard ear phones playing. I did not hear anything. The passengers did not know how to take the bus drivers attitude. Then, another 5 mins later, the bus driver pulls over and shouts to everyone, I DONT WANT TO HEAR ANY EARPHONES. CUT THEM OFF!!!! All of this took place on June 15th 2009

I felt his attitude and disposition was uncalled for. I have traveled many different ways and have never experienced anything such as this. It seems As though he was yelling at children. I am not a child. And I do not expect to be treated as such, especially when I spend my money. I understand Greyhound may have enough revenue without my contribution. So, if I decided to choose another mode of transportation, it will not affect your company. I wanted to bring this to your attention. I felt the bus drivers actions were a form of harassment. Being that there was no music playing. In addition to his attitude, his driving was horrible. You may want to address this with him. He identified his name as Chris. We were on the bus to Milwaukee, Which should have left at 7:50am.

I needed to visit my friend in a Boston suburb. I arrived 30 minutes early at the NYC port authority station as I believe is specified on Greyhound's web site. Waited for over 20 minutes while ONE older woman with really short curly hair assisted the long line of customers ahead of me. She was taking a very, very long time with each party. I believe that she could have been a little hard of hearing.

Others in line were rather surprised about the slowness of this employee as well. Ten minutes before my bus departure I asked 3 worried people ahead of me if I could go ahead and pick up my ticket as I was a about to miss my bus. The lady at the counter got mad and said to go downstairs (someone would show me where to go,which they sort of do) NO ONE jumps her line. I'd also like to point out that the self service machine on this level was broken. Once downstairs I see that there's another customer care area with more a few more agents and a row of machines.

Couldn't there be a sign upstairs, someone to direct us or couldn't the woman at the counter have taken notice of the situation and instructed some of us to go downstairs? At least seventy percent of their machines are broken, but I suspect more. They don't have signs up. Thankfully, I am able to print a ticket. I ask a security officer where to go from here and he doesn't know but a very nice female employee stops and looks at my ticket and tells me my gate (there's no gate on the ticket). Downstairs, I see that there's a line at my gate. After waiting about 10 minutes we are informed that our bus has left 6 minutes or more ahead of time. The woman at the head of the line is upset, so am I. We all look at each other in disbelief. We find out that there's another but coming. However, we are quickly informed that this will be an express bus and not a local bus. I have no choice but to take this bus, leaving almost 40 minutes late by that time everything is coordinated. The next bus isn't scheduled until 2pm. Initially, amidst the confusion I said to an employee, what's going on? To which she replies 'you missed your bus.' I inform her that I did not miss my bus etc. At any rate, being forced to arrive in Boston and not being able to get off in Framingham, MA (outside of Boston) is a huge inconvenience. My friend who I'm visiting cannot come and get me.

She hates driving into the city and she's concerned about traffic. She's getting married the day after tomorrow and is extremely busy. In Boston, I find out that a taxi to Framingham, which is in fact about 22 miles away costs $120 with tip. I have to lug my extremely heavy suitcase next door to Amtrak. Thankfully, other passengers are willing to help me get my suitcase on and off the train, because the ticket checker tells me he has a bad back (rudely).

Clearly Greyhound overbooks their buses and then inconveniences customers in an effort to save gas money, while costing them money (Framingham was $5 more). Then I had to buy a train ticket. I almost was out $120 for a taxi. They are disorganized even in such a large center as the Port Authority of NYC. Many of their employees lack professionalism and or competence and adequate people skills. My consolation is the price of the ticket. It's pretty darn affordable and don't you generally get what you pay for. Be aware!

I was coming home from Kansas City going to Atlanta when i got to St.Louis; An Idiot in front of me smashes his guitar case into my Left Foot to get on the bus and take a seat; I got on the bus and was ****** off when the only seat available was in the back; My left foot had already started to Swell up; I'm ****** that the Driver saw it and didn't do a thing about it. 6 bruised bones in my left foot and 300 dollars lost due to me being out of work

On Friday, April 10, my husband and I arrived at the bus terminal at approximately 11:40 to purchase tickets to go to Atlantic City. The ticket window at the lower level near Gate 82 was not open but a sign stated to purchase tickets from the Greyhound ticket counter. I waited on line with approximately 15 other greyhound customers for the ticket agent to return to her station. While awaiting her return a line did begin to form, but everyone was quiet and calm just waiting to be served. When she did return, she pushed her way through the crowd, yelling for everyone to get back. She was rude, hostile, and unprofessional. She advised the crowd no one was getting any tickets until everyone backed up. No one knew what she was talking about because no one was physically standing at the counter yet.

Once Jeanine, CSA was rude and hostile to the crowd, my husband advised her she was rude and her behavior and tone was unnecessary. Well the situation escalated from there, she refused to sell us tickets and told us to get off her line because we were not going to get on any Greyhound bus. Her co-worker tried to diffuse the situation but she kept going on screaming profanities while a crowd or people waited and watched quietly in amazement. Her co-worker did sell us tickets, and I must say I did not get his name, but [they] definitely need more employees like him, not Jeanine, CSA. Everyone in that line was truly surprised and disgusted with this so called customer service displayed by Jeanine, CSA.

I travel through the bus terminal regularly. We are frequent traveler through the Bus Terminal and I have never experience such rude, hostile and unprofessional customer service. We missed the 12:00 bus but we were able to catch the 12:30 bus

On Friday, April 10, my husband and I arrived at the bus terminal at approximately 11:40 to purchase tickets to go to Atlantic City. The ticket window at the lower level near Gate 82 was not open but a sign stated to purchase tickets from the Greyhound ticket counter. I waited on line with approximately 15 other greyhound customers for the ticket agent to return to her station. While awaiting her return a line did begin to form, but everyone was quiet and calm just waiting to be served. When she did return, she pushed her way through the crowd, yelling for everyone to get back. She was rude, hostile, and unprofessional and for lack of a better word, damn right "GHETTO". She advised the crowd no one was getting any tickets until everyone backed up. No one knew what she was talking about because no one was physically standing at the counter yet.

Once Jeanine, CSA was rude and hostile to the crowd, my husband advised her she was rude and her behavior and tone was unnecessary. Well the situation escalated from there, she refused to sell us tickets and told us to get off her line because we were not going to get on any Greyhound bus. Her co-worker tried to diffuse the situation but she kept going on screaming profanities while a crowd or people waited and watched quietly in amazement. Her co-worker did sell us tickets, and I must say I did not get his name, but you definitely need more employees like him, not Jeanine, CSA.

Jeanine, CSA is definitely not the type of person who should be dealing with the public. Everyone in that line was truly surprised and disgusted with this so called customer service displayed by Jeanine, CSA. I travel through the bus terminal regularly and for future travel I pray that Ms Jeanine, CSA is terminated for her actions.

We are frequent traveler through the Bus Terminal and I have never experience such rude, hostile and unprofessional customer service.

back in 2001 I took a bus to New Mexico, somewhere between Arkansas and Mississppi I noticed an attendant putting my luggage (full of sentimentals and hard to find items) on the wrong bus, so I approached the man and he said oh it'll still get to where you are going. he was wrong I waited weeks never came, years went by still contacting them, wanting to know why is it hard to find luggage that has my name and address written all over it, and I wanted to know where does found luggage go? years gone by and still nothing, they wanted to send me $200!

I told them I don;t want money If I can;t have my things I want the same exact things at least most of what was in that box, hard to find items to replace what was lost (stolen) I believe someone stole my luggage I don't believe it was lost and I tried to stop them from putting it on the wrong bus, but they threatend to have security kick me out. Its not right, I had an entire collection of Porcelin cats, and my collection of musical boxes, etc, and a baby pillow and blanket my mom had made me. There has to be a place that lost luggage goes to. years later It still hurts

back in 2001 I took a bus to New Mexico, somewhere between Arkansas and Mississppi I noticed an attendant putting my luggage (full of sentimentals and hard to find items) on the wrong bus, so I approached the man and he said oh it'll still get to where you are going. he was wrong I waited weeks never came, years went by still contacting them, wanting to know why is it hard to find luggage that has my name and address written all over it, and I wanted to know where does found luggage go? years gone by and still nothing, they wanted to send me $200!

I told them I don;t want money If I can;t have my things I want the same exact things at least most of what was in that box, hard to find items to replace what was lost (stolen) I believe someone stole my luggage I don't believe it was lost and I tried to stop them from putting it on the wrong bus, but they threatend to have security kick me out. Its not right, I had an entire collection of Porcelin cats, and my collection of musical boxes, etc, and a baby pillow and blanket my mom had made me. There has to be a place that lost luggage goes to.

On Tuesday, March 17 I was waiting to catch the Greyhound in South Boston, Virginia. It was due at my location at 2:40 p.m. and did not show. I called several numbers and could not get a human being. I finally got a young lady who said she was located in the Carribean. She was no help and could not tell me if it had been reported if the bus was discontinued, lost, late or God forbid had an accident. She gave me a customer service number. I called the number and got no one.

I called the next closest stations in Danville, VA and Farmville, VA.... no answers. I went on line to see if any type of message was posted about the discontinuance or lateness..... no info.

I had to pay to get a ride some 200 miles to Richmond, VA. The drivers there said they were just behind schedule on this particular line. No one could tell me why, what happened or anything.

I am a regular rider from time to time visiting my elderly mother in Sough Boston, VA.

I was very upset about this experience because I felt left to fend for myself with NO INFORMATION.

Why in 2009 with a company as big as Greyhound would there be no communication between stations when something like this happens. It is inexcusable.

This was my first time ever using Greyhound. I am very shocked and appalled at how poorly my daughter and I were treated by one of your Greyhound bus drivers. I would have used your service every weekend, if I didnt have such a terrible and disconcerting experience. I had just found out that there was a Greyhound station just down the street from my house, which was very convenient, because I dont drive.

My 15 month old daughter and I arrived at the Cambridge, Ontario station at 5:00pm on Friday, March the 13th, 2009 to catch the 5:20pm bus to Toronto (Royal York Hotel). When the 5:20pm bus arrived, it could not take any more passengers, due to the volume of people on the bus. I was told I would have to wait until the 5:40pm bus. I didnt have a problem with waiting until then. When the 5:40pm bus arrived, it had reached its capacity of passengers. I had to wait until the 7:55pm bus. The whole reason we were traveling to Toronto was because my daughter had fallen ill and it was suggested to us that if the illness had progressed to a worse stage than it was, that we should go to Sick Kids Hospital in Toronto.

My mother lives in Scarborough, Ontario, so I figured it would be convenient to be closer to the hospital (Scarborough and Toronto are right beside each other). Getting back to what happened. When the bus driver pulled into the Cambridge station, he got off of the bus and opened up the 2 front compartments for luggage. I had taken my daughter out of her stroller and was carrying 2 out of the 3 bags that I had taken for our trip (one of the bags was of course my purse). My arms were full and I was told by an associate at Greyhound, that the driver would help me with my bags and stroller onto the bus. When it was my turn to get on the bus, I asked the driver very nicely to help me with my bags and my stroller.

He looked at me, rolled his eyes and said, Where are you going? The Royal York Hotel, or to the Terminal?? I told him, The Royal York Hotel? He raised his voice to me and said, Give me the baby!? He grabbed my child right out of my arms and held her in a foot-ball-like hold with one arm and he was squeezing her really hard around the abdomen area which had been bugging her, because she was sick. She started to scream and cry. I told him to stop and he yelled at me to hurry up. I started to try to fold up my stroller, but I was fumbling, because of the stress of my child screaming and crying, because he was hurting her. The guy who was standing behind me in line took some sort of sympathy on me and said to me, Here, Ill take care of this.

You just go grab your baby and get on the bus.? So, I threw my luggage in to the storage compartment as quickly as I could and I ripped my baby from the drivers arm. As if that wasnt enough, he stopped me as I got to the top of the stairs on the bus and said very rudely and condescendingly, Oh yeah, since you have a baby, go to the back of the bus!? When I got off of the bus at the Royal York Hotel, he took my bags out of the compartment and slammed my stroller onto the ground. Without even and second look, he got on the bus again.

I am not the type of person who usually goes out of her way to put in complaints about anything, but this had to be said, so that the situation can be resolved and so other people do not have to be treated as I was. I was told by another associate of Greyhound, that you have a zero-tolerance for rudeness. I am very angry and upset. I have NEVER been treated this poorly in my entire life. Our treatment on the 7:55 pm bus from Cambridge to Toronto leaves a lot to be upset about; as I am sure other travellers witnessed. Your driver's discourtesy / reluctance to assist / and physical manhandling of my 15 month are things I will recall for many years. This was my eye opener for travelling by Greyhound in Canada.

My husband and I were on bus $7261 heading from RS Decatur to Chicago. There was a gentleman that was confined to a wheelchair. The black woman bus driver apparently did not know how to work the wheel chair door. We were an hour late leaving for Chicago. When we arrived at the station that is 95th the wheel chair person needed to get off. He felt bad that he had delayed the bus. He got himself out of his chair instead of waiting for the driver and literally crawled along the bus aisle using his arms to move him along and dragged his legs.

When he got to the bottom of where the door is the bus driver started screaming at him that he needed to get right back on the bus the way he came down and return to the chair and wait to be helped. She litereally humiliated this poor man. Everyone on the bus was appalled at the bus driver. She even threatened to call the police. She was very much in the wrong. I know the gentleman probably should not have done what he did but she could have just told him that in the future he must wait to be assisted and not humiliate him and have him drag himself back on the bus. My husband assisted him as best he could

This poor man was humilited by this rude woman that to me does not belong working with the public.

Hello, my name is McQuetta, and I have decided to use Greyhound Bus Company to travel home during my Spring break form college. Therefore, I called the 800# and followed the automotive voice to push 1 the state, 1 for Columbus, 5 for Akron, 6 for assistance with disability. After reaching the customer service person, Soroath, I repeated 5 times my departure date and time, and return date and time, then ask if he had a problem with hearing me, he said its a bad connection, and I repeated it again three more times, which at this time became annoying, again he ask me to repeat the return, which was another three time. Then told me to contact Lakefront and gave offered to give me their number, which I already have their number, Because of the many times telling my departure and return times and dates, I ask for his supervisor.

Soroath says, I do not have a supervisor and he does not report to anyone? I surprise at his reply I told him, I find that hard to believe, and if there is a problem within the department is there someone over the department the handle complaints his reply was, he did not answer to anybody, but then after hesitation gave me the number of corporate, (214) 849-8966. I hung-up and called the 800# and this time press 0 and spoke to Marcus and explained the above and he allow me to speak to his supervisor, Carolyn, and she explain that maybe the supervisor was on the phone or not available, but there is a supervisor in that department. She went on to give me the number to call for any disable person to call for accommodations. I told her I have always called the way I explain above and I have that number she suggested to me too.

My problem is I feel that Soroath illustrated poor customer service in representing the Greyhound bus company and wanted to bring this to you attention, in the pass when I am unhappy with your service you have always made right of it and I am confident you will in this situation too. Thank you and know that I enjoy my travel with Greyhound and it upsets me when any employee displays poor service. Thank you for your time and reading my entire message.

My problem is I feel that Soroath illustrated poor customer service in representing the Greyhound bus company and wanted to bring this to you attention, in the pass when I am unhappy with your service you have always made right of it and I am confident you will in this situation too. Thank you and know that I enjoy my travel with Greyhound and it upsets me when any employee displays poor service. Thank you for your time and reading my entire message.

every time i travel greyhound they lose at 1 of my bags or at least 1/2 of 1 of my boxes. i have them marked special handling because i have medical issues that limit me. yet i still wind up missing part of my belongings.

this time,I was married on feb. 09 2009 my wedding pictures, some lengerie which was a wedding gift,a few pieces of gold jewelry, and all my clothes are missing. i have had to borrow clothes from my cousin, however my wedding pictures and wedding gifts cant be replaced.the jewelry also was gifts ,which cant be replaced. i never filed a claim before, i just took the loss. but this time i am upset because my wedding pictures and gifts cant be replaced. and yet i have heard nothing.

This occurred on GLI 0277, leaving at 5 PM out of Boston, MA. A passenger smoked in the bathroom before we got to the Worcester, MA stop. I reported him to the driver, pointed out where he was sitting, and stated that I get bad headaches and have problems with asthma. The driver said he thought he smelled something and thanked me for my report, but said nothing to the passenger. The man smoked another cigarette between Worcester and Albany, NY. At Albany, the driver left the bus and the passenger got off. Nothing was ever said regarding his smoking on the bus.

Other than the fact that smoking on a bus is illegal...this caused me to have severe headaches, nausea and some breathing issues. I expect a smoke-free environment on a bus, and to have my health (and safety) endangered by some random idiot is not acceptable to me.

I came in to the lafayette greyhound bus station at 4pm on 3-3-09 to purchase a ticket to atlanta goegia. Bernita B was sitting in the back of the station watching a dvd on a portable dvd player. She hollered from behind a fence and said can I help you? I said are you working here? She said yes, what can I do for you? I attended to purchase a ticket for the 4:50. Bus going to atlanta, ga. She told me that I could not buy that ticket now. I wanted one for the 10:45 bus but she said for me to be here an hour before the bus comes.

Well I got here at 9:30 and she told me that the bus is running late and she can not sell me a ticket. I had to wait for the bus to come for me to ask the driver if I could buy my ticket at the next stop. The bus arrived at 11:15pm on 3-3-09. I had to go threw h*ll to get on that bus. PLEASE get this women some customer service training. I finally made it home after 20 hours. Thank you!

On Feb. 27, I booked a trip online to get the 7-day advance purchase price, giving my credit card info. I was invited to sign up for the Road Rewards program, which would provide a 10 percent discount for the first booked trip. Greyhound delayed sending the confirmation link to my email so I could not get this 10 percent discount. Then I found out that my trip from Corvalis, Oregon at 2:35 p.m. on Saturday, March 7, would begin when that station is closed, because they will only be open from 7-11 am on Saturdays. So it is up to the driver to let me on the bus and get the ticket issued at the next open station. I live 30 miles from Corvalis.

I called Customer Service and was told that I could have checked the mail the ticket to me option, but all I saw was Will Call Ticket to be picked up something to that effect. Greyhound says it will not mail the ticket to me. They want people on disability to handle their own bags. I rode on Greyhound since 1965. How down the drain they have gone. No wonder America is in a lot of trouble, economically and socially. Why should I have to make a 6 hour round trip odyssey to Corvalis just to get the ticket that Greyhound should have mailed to me. And don't forget, readers, Greyhound actively perpetrated the you missed out on the 10 percent discount, too bad scam on me.

I wish I had a car. I have a hotel reservation and a plane reservation in Las Vegas. Does Greyhound care? If their representative reads this, they will probably target me for further mistreatment. This is America! And of course Greyhound is too cheap to have American citizen customer service representatives. They outsource the Customer Service calls to foreign countries. $10 for a bag! What was the baggage compartment designed for in the first place? To carry luggage? Then that is what it should do, and be handled by a Greyhound employee. Wake up, Greyhound, you are a shameful disgrace to corporate America. You are one of the lowest of the low. The founding fathers of Greyhound would turn over in their graves.

I am at the mercy of Greyhound. They can leave me stranded in Corvalis. I still have to pay for the hotel room. Greyhound is definitely the weak link in the chain of this very long trip. Greyhound, for not caring, and for taking my credit card payment, but not sending me the ticket.

Greyhound-has a picture of a Greyhound dog on they're buses & uses it as a logo for they're advertising to me that is false advertising they're logo should be slower than a turtle; they should call themselves Slugtrails! I had back surgery 2 1/2wks. prior to this horrible, unpleasant, uncomfortable, stressful, painful, scary, nightmare of a trip. What started out to be a 20 hour trip ended up being ended up being over 40 hrs. with me being stranded in two scary bus stations all night long for two nights. I am disabled, I just had surgery on my hand and back 2 1/2wks. prior two this so called trip.

Employees at the bus depots & bus drivers were extremely rude,lazy not doing their jobs.It was severely uncomfortable, I have several medical problems & am suffering way worse & more since this nighrtmare of a trip.I can't sit & write much longer.

On July 24, 2008, I left San Francisco for Seattle on Greyhound. They marked my bag Special Handling because their bus from San Rafael to San Francisco had not shown up and made me miss my bus, necessitating a long wait for another. When I arrived Seattle there was no bag. I filed a claim and received a letter dated Oct. 30, 2008, saying $250 was being sent Under Separate Cover. Nothing has arrived since then and Greyhound does not respond to my emails or letters.