Greyhound

I rode Greyhound from Reno to San Francisco on Monday May 21, 2012. On my scheduled trip from Reno, the bus was supposed to leave at 8:30 pm, it did not depart the station until almost 9:00 pm. The woman bus driver was late to come on and was driving erratically and many passengers on the bus were complaining of her driving, weaving. The bus driver made a non-designated stop at a rest area and told the passengers this was not a rest stop. The bus driver got off the bus and locked us all on the bus without telling us what she was doing or what was going on. The bus driver got off and went in to the ladies' restroom and did not come back for approximately 15-20 minutes.

When she got back on the bus, there were a lot of angry passengers because she had not informed us what was going on. Was she sick? She did not offer any information as to why she pulled off at this non-designated stop. Then when we got to the next station, her 10-minute break turned into another 15-20 minute break. Her erratic driving led me to believe that she was sick, tired, drunk or on drugs. Her unnecessary stop at the rest stop and taking a longer break at the station caused the bus to be almost 30 minutes late in arriving at San Francisco.

When I finally got off the bus, I was eager to get off and forgot my blue tent and pink yoga mat in the overhead bin. I called the next morning and was told it couldn't be found. It is strange that it has gone missing? I saw no one walk off the bus with it and since it was the last bus of the evening, I cannot understand how it could end up missing unless and an employee didn't properly clean the bus and or stole it. I have never had a problem with Greyhound before and hope you look into your employees' background and test for drugs and alcohol.

I arrived at the Greyhound bus depot in Downtown Chicago, IL, walked up to a self-service kiosk, and purchased a one-way ticket from Chicago, IL to Milwaukee, WI. My bus was supposed to depart at 9:25 PM. I looked at the board and saw that Milwaukee/Minneapolis departures leave from door number 17. I waited by door number 17. 9:25 PM came and passed and I, nor several other fellow passengers, heard any announcements regarding bus service to Milwaukee, WI.

There were also very few Greyhound representatives visible throughout the terminal. My friend went and found a Greyhound representative who said that the bus I was supposed to take had already left. I was at the wrong door and the representative then disappeared. Panicked, I went and found another Greyhound representative who was incredibly rude and said that the bus I had a ticket for was "oversold." It had already left and my only options were to get a refund or take a bus at 6:00 AM the next day. He also stated that I was waiting by the Greyhound Express doors not the Greyhound doors. Door 17 was marked, "Greyhound Express Milwaukee/Minneapolis," which lead myself and many other people to believe that Greyhound buses to Milwaukee and Minneapolis would leave from that door. Evidently, I was supposed to know the difference between regular "Greyhound" and "Greyhound Express" and know that they were two totally different things.

I sternly asked to speak to a manager. The manager stated that a second bus had been sent for Milwaukee, WI and Minneapolis, MN passengers and to go over to door number 6 as they were boarding. On the way from Chicago, IL to Milwaukee, WI, the bus driver got lost and had to pull over and ask a random person on the street for directions! Not professional at all. The Chicago, IL Greyhound bus terminal resembled a mob scene more than it did a bus depot. All of the lines seemed to converge into one big mess. There were very few announcements and those announcements that were made were garbled and hardly comprehensible. The signs were incredibly confusing and the distinction between "Greyhound" and "Greyhound Express" was never communicated, leading to much confusion. The Greyhound staff was rude, uncaring and didn't have the slightest idea of what was actually going on.

The bus driver was uninformative. He was telling us nothing. We were traveling from New York to Montreal and usually the bus driver would tell us the stops we would be making, but him, nothing. We arrived in Albany and he doesn't even tell us how long we have. When we returned to Montreal, he didn't even unload the luggage, we had to do it ourselves. We came back on Thursday, May 10 and the bus # was 86062.

On the way to New York on May 6, 2012, the bus driver wouldn't even stop to the duty free which should be mandatory seeing. We don't get off the bus for the washroom very often and I wanted to buy something from the duty free shop. I am very upset for that, why do you think I take Greyhound for? We got lousy bus drivers, rude, rude, rude.

A shelving unit was totally destroyed. Dan ** was at the Greyhound depot in Fort McMurray. When it came in, even the box was totally destroyed, metal bars bend. I was told that it would be taken care of immediately. I filled out all the paper work and here I sit since November 14, 2011 with nothing but a lot of time spent and no results. The best was the number for your legal department that no one answers. I guess someone on your end found that funny I did not and I am very, very, very displeased that Greyhound does not have $177 to give me when the parcel was insured.

I took my brother to the bus pick up on Bridge Street, Chillicothe, OH. Well, the bus did not stop because it was too full. This was at 3am, had to go back and pick him up at 5am. He was on the way to work out of state. You people can't call a head and let someone know that the bus can't pick you up. This has cost me money out of my pocket for gas. This is the sorriest service I've ever seen, no sorry, no nothing from you. By the way, the man that's going for the job, you should pay for his ticket because you didn't have a backup plan. What business are you running, Donald Womble? Let's just see if your company is professional enough to do the right thing.

My girlfriend was traveling from Swift Current, SK to Toronto, on a 2-day bus trip. For the first 24 hours, she had to put up with a few kids in their 20s drinking alcohol and smoking in the bathroom on the bus. The driver kicked one kid off and let the rest stay and continue to smoke in the bathroom on the bus, then sprayed a bunch of cologne to try and mask the smell. Her first transfer, she called me very upset. I tried to contact Greyhound and kept getting transferred to illiterate people who could not form a sentence let alone speak proper English. Seven different times I was transferred and still did not get the right department. Out of all that transferring, one person spoke English

My daughter purchased a ticket at 7-Eleven for $69.00, several days prior to returning to college, following Greyhound internet instructions. On the day of travel, the bus driver told her the ticket wasn't good for transferring and at the first stop, she'd have to get a correct ticket. The clerk in Middletown, NY insisted her 7-Eleven ticket was nothing but a receipt, even though it had a ticket number, instructions to the driver and my daughter's name on it. The clerk refused to speak with me and I believe, illegally denied my daughter transit on the next bus, even though she had a valid ticket in hand. My daughter had to purchase a 2nd ticket for $78.95 so that she wouldn't be stranded. This was in November 2011. It is now April 27th and after numerous phone calls, emails, submitting receipts and information (via certified return receipt mail) to the refund office in Dallas, Texas, I still don't have a refund in hand.

Greyhound charged me twice. I bought a round trip from Niagara Falls to Ottawa. I checked my Visa history and saw that the station charged me twice that day but I only bought tickets for myself.

No information on arriving buses: I had a client that was supposed to arrive in Salt Lake City, Utah at 11:00 this morning. I called a half hour in advance to check and see if the bus was late. I was told that the bus was only one hour late. I would have tried calling again, but they stopped answering the phone at 12:00 and there was no other way to check the arrival time. So I drove all the way downtown to the bus station and my client wasn't there.

I had to call back to the back office to ask a worker if the bus was there and she said it was delayed for another two hours. I came back two hours later and still no client. There wasn't a single worker at the bus station to ask the status of the bus. I went home and waited until 5:00 pm when they were supposed to be open again and start answering the phone, but, of course, they did not. I have been calling for an hour and still no answer. This is completely unprofessional and I believe that in 2012, there should be an easier way to check on the status of buses coming in besides having to call and rely on incompetent employees.

After not being able to buy my ticket online, I called the Customer Service number to purchase a ticket over the phone from Guelph to Toronto for the last bus of the night. I spoke with an Andrea who processed all my credit card information, and reassured me that all I needed to do was show the bus driver my confirmation number and I would be able to pick up my ticket at the Toronto terminal. So, the bus pulls up and I attempt to show the driver the confirmation number that Andrea gave me. He blows me off, gives a ton of attitude, refuses to talk to customer service, closes the door and drives off. I call customer service to see if they have a solution and speak with a manager named Nelson. He tells me that my money cannot be given back, and that the ticket cannot be transferred. In the ensuring the argument I asked him, "So, you take people's money without providing them a service?" to which he responded "Yes". He provided no assistance, and actually suggested that I walk the 120km or take a taxi.

I found out later in the night after speaking with an Eric, that Andrea should have told me that the bus driver has the right to refuse me, and that my ticket was non-refundable. Both pieces of information were not given to me and effectively now count my self down $24. I have used this service for years, and never been satisfied by their archaic vehicles, shredded, stained, worn upholstery, inconsistent bus departure and arrival times, and the rude and unhelpful staff. This represents the last bit of patience being lost.

On July 8, 2011, I originally purchased 2 tickets over the phone with a Greyhound agent with my Visa debit (departing from Merced, CA on November 20, 2011 to Newark, NJ). At that time, I was told by the agent over the phone that I had one year to not just redeem, but also change the departure dates on either ticket. Both tickets have an expiration date of 7-7-12. The second ticket was purchased for my sister and she left on the departure date of November 20, 2011. I wasn't able to leave at that time because I was hospitalized.

On 4-6-12, I went back to the Merced, CA Greyhound bus station and spoke with agent ** who told me she was unable to change the departure date on the remaining unused ticket to April 29, 2012 because the system wouldn't let her (even after speaking with her supervisor **). I then called 1-214-849-8966 (Greyhound customer service) that same day. The agent I spoke with over the phone told me she couldn't simply change the departure date to April 29, 2012 because of the type of ticket. This means I am out of the remaining $266.00 I spent on that ticket.

Beforehand, I explained to both parties that I didn't want a refund because I fully understood the refund policy. I just wanted to change the departure date on the remaining ticket so I could finally go see my family I haven't seen in 30 plus years. Both parties at the station and over the phone repeated the same terms and conditions instead of referring me to someone who had the access to simply change the departure date on my ticket. For this reason, I will never do business with Greyhound again. I will eventually complain to someone that matters or cares, whichever comes first. Thank you for your time.

I made an advance reservation to travel Greyhound bus from Redmond, OR to Willcox, AZ. I had to make six bus changes with delays of 2 - 6 hours - from buses breaking down, time delays, and there's something wrong with every bus I got on. In traveling from March 28 (when I got on the first bus) to March 30 (when I did not make my final destination), there were flat tires, broken axles, people standing in the aisle for three hours to the next stop, and bus terminals closed so people were standing outside in 30-degree weather on the street in the dark waiting for the next bus to arrive in a very unsafe location with no place to be safe.

In addition, buses with broken bathrooms, lights not working, no air conditioning, delays from bus stop to bus stop, bus drivers being rude, drivers falling asleep at the wheel and putting passengers at risk of their lives, terminal personnel being rude, personnel giving wrong information, managers fighting, no customer service of any kind, no communication to passengers when problems arise with no communication of time of arrivals and times of departure, and no communication of locations of drop-offs and pick-ups.

There's very poor customer service. Bus terminals are very chaotic with no customer service. I find it very interesting that this country is at war and there is no security at any bus terminals, no identification checks, and no dogs checking luggage for drugs or anything else that would put this county at risk to terrorist attacks.

I would definitely not recommend anyone to go through this inconvenience, stress, fear, worry, and the trouble of their life being taken for granted and possibly taken for lack of management and maintenance to good-running buses. Plus, the fact of not getting to a destination that is sold day in and day out with no refund or possible discount. Granted things happen, tires blow, and buses break down, but if it takes a person's life because of not running a maintenance program or training employees to do customer service to better your business, what is it all worth?

My son bought a bus ticket from Lincoln, NE to Rock Springs, WY via the internet with my credit card, which wasn't really a problem in itself. He was supposed to leave from Lincoln at 11:50 pm on Thursday, March 1, 2012. Again, not a problem. What he was not aware of is that the Greyhound agent was going to be an ** and not print his ticket. Without the ticket, he could not board. He was told by the ticketing agent (via the customer service line) that if he was unable to print the ticket, the agent at the bus stop would be more than happy to print it for him. Wrong. Not only was the agent rude, but told my son that he would have to depart from Omaha instead. Argh! We went to Omaha the next day, had the ticket printed, and then were told that we could have this ticket but wouldn't be able to leave from Lincoln until Monday, which was unacceptable because he had to be in WY by Sunday.

The agent suggested that I upgrade the ticket and that by doing so, my son could leave from Lincoln that very night (Friday). Again, no problem, except that I had to pay an additional $156 for the ticket. The very nice ticketing agent told me, "Don't worry, we will refund the price of the original ticket. We can do this because you bought ticket upgrade. Don't worry now. You will have that refund within 7-10 days. We will even mail it for you." Problem: according to the automated customer service line, my refund paperwork has never been received. This has been over a month ago. Can I talk to an actual agent? No. I have tried repeatedly everyday at different times of the day for three weeks now. I have even sent an email via the refunds section of the Greyhound website. There's still no response. This is ridiculous. I know that $129 isn't a lot of money for most people, but for me it is a weeks worth of groceries. Any ideas?

I needed to book a business trip and it seemed Greyhound was the most direct route. I booked online (non-refundable) and when I went to my local station to get the ticket, the rep told me I had made a huge mistake using the online system. She informed me the bus is never on time since it comes from Canada, that it was highly unlikely I would make the connection and that I would have to call the connecting bus directly (since unbeknownst to me it wasn't even through Greyhound) to even ensure I would have a space.

I called the Greyhound customer service directly to tell them I couldn't have this unreliability and needed a refund so I could find another route. They told me "too bad" since I had a non-refundable ticket. The most they could do was giving me a credit. So now I am out $143, which my company can't refund since I now have to find another, more reliable way to get there.

Don't ever use their online system! This was the first chance I had given Greyhound in 20 years since back then, a driver left myself and another passenger at a station after telling us we had 10 minutes to use the bath and left after 6 minutes. We had everything stolen and we're stranded. Apparently, Greyhound hasn't gotten any better. I will walk before I ever use them again!

I purchased a ticket online for $88 for my son to receive at the Atlanta, GA Greyhound bus station on 3/25/2012 for the 2:30PM departure to Detroit, MI. According to the website question asked, if I was not the traveler, I would be charged $18 more on behalf of the party receiving the ticket. I paid a total of $114.03. My son was charged an additional $18, which he should not have been charged because I paid it online with my debit card. The Atlanta terminal is scamming and pocketing money or Greyhound website is misleading the public, to include that customer service is very rude. I expect an explanation and a refund for being charged $18 twice.

Greyhound has a confusing boarding system and operates in a very backward way even in 2012. My situation is to take a Greyhound from Buffalo, NY to Ithaca, NY. Even though the bus ticket has full of the "information," but does not have a clear information to passenger. As a passenger, I only want to know: Which gate do I get on at what time? What is the bus number? Where do I get a transfer? Simple! The ticket should have a section to answer those three questions. And your Greyhound can print any other information you want in your own section.

The Buffalo station on each gate has no signs indicating where the bus waiting outside is going, and what is the bus number. The time for my boarding is 1:00 pm, and 1:00 pm already passed but still, not a single Greyhound staff was in the gate. They were outside. Worry and confusion forced passengers to find out a way. I went outside and politely asked one of their staff if the bus I was going to take was there. He was rude and did not answer my question. He just said, "Go inside, I will call you," and walked away. I really felt that it was a reverse discrimination because he was helping out his own race passenger right before I asked the question.

Like any business, if you want to make money, you have to sell your product to your customers. Poor customer service will not win any customers. So I will not be surprised that Greyhound will go under. But they can change the situation if they will just improve their customer service, train their staff better, and keep passengers better informed.

Greyhound's horrible customer service - I found a great fare online and it kept telling me I could book it. I then called customer service and received Ricardo on the line. I gave him all of my information and the ticket was still available. But Ricardo stated otherwise and said that the ticket was already sold out. I asked for his supervisor and then got Carolina on the line. I went through the whole thing with her and she was just as short. She offered me only what I was looking for but if that wasn't available, no alternatives to offer. It's as if they wanted to get off the phone as quick as possible. Customer service definitely has to be improved or better trained, although in my experience, both the supervisor and employee seemed robotic in the way they spoke.

The arriving bus was late and the departing bus did not wait--leaving passengers waiting for eight hours. Bus stations don't have the space or needs to accommodate passengers waiting for that long time. I tried calling customer service and was not able to speak with anyone about the problem. The passenger who had to wait for so long was 60 years of age and diabetic. That's **.

I had purchased a ticket at a 7-11 according to Greyhound's instructions on their website. I was told there was no printed ticket and that my receipt was my ticket. That night I attempted to get on the bus, and the driver refused to let me on the bus. I called Greyhound while the bus was there. Greyhound had no way to communicate with the driver, who had just left. They confirmed that was the bus I was supposed to be on, and there was no other bus that evening. I was left stranded in San Diego. I had to get a different ride the next day to Phoenix. It was a hassle.

Then I looked on the Greyhound website for refund info. I sent a letter with a copy of my ticket and got no response. On their refund info, they wanted the original ticket. So I sent it out a second time, certified mail, with the original ticket; and still no response. I wish I had a business where I could collect money, refuse service, and have no consequences when keeping the money.

Attention: Mr. Ruiz file #**, claim for lost luggage. Your letter of February 7, 2012 was received, thank you so much. Once again, I would like to make clear that I do not have any dispute with Greyhound corporation itself. My concern was and is with the driver who did not let me take my luggage when we had a bus transfer in Calgary because of heating problem. This refusal is unacceptable on his part saying "do not worry, I will take care". That is my point. Well, he did not.

The other day, we tried to buy tickets online from Greyhound. However, each time I tried to purchase the tickets, an error message would pop up. I called the 1800 number from the website and spoke to a man who said he would go ahead put the information in for me. I was hesitant to give him my information over the phone but he explained that it was easier this way. After he entered my information he explained that I would receive an email with the tickets and that I must print them. I then printed the email he sent me which was a confirmation of purchase (this was all that I received).

Upon arriving to the bus terminal to get our bus, we were told that what we had printed was not the bus tickets. We were then told to speak with someone at the ticket counter. The man at the ticket counter was oddly hostile and told us get out. We showed him the Confirmation of Purchase and the emails that we received from Greyhound. We asked if we could just get on the bus as we obviously had bought the tickets but Greyhound had made an error and had not sent them. At this point, he escorted us out of the station. We were naturally confused about the absurdity of the situation and figured that there must have been a mistake as no reputable business would operate like this.

We proceeded to call Customer Service and after a thirty minute wait explained the situation to a rep. She was much more civil with us but refused to refund us our money as we "must have received the ticket" but just did not print it. I then requested to speak to her manager to whom we explained the whole story once again. At first he responded similarly to the rep saying that we must have done something wrong but after questioning the motives and reasoning behind this absurd situation he finally admitted that no one should ever make a purchase for me over the phone. In other words, I am to blame for someone at his company doing something they are not supposed to do and therefore I shall pay the consequences.

I am not sure whether this employee did something that was just stupid or actually criminal but Greyhound should take accountability, as this is obviously a case of deception and theft.

I purchased a round trip ticket leaving out from Wilmington, DC to Memphis, TN. When speaking to a customer service representative, she told me that Greyhound was promoting these new services with WiFi, outlets, new buses, so I was happy to know that I would have an enjoyable ride and be able to conduct business on my computer on the way there. However, I got on a new bus leaving out from Wilmington, and once I got to Richmond, Virginia, the buses downgrade like you wouldn't believe. I got on an old white Greyhound bus with torn seats and no heat. I asked the bus driver what happened with the new buses, and he replied with the worse attitude, "We don't know what bus you will get when you get to your next designation." I wasn't able to use my computer or my cell phone with no outlets.

Returning from Memphis to Wilmington, I felt like I returned on the same bad condition bus and I was on it from Memphis and didn't get off it until I reach Baltimore, MD. I couldn't relax or sleep due to 10 boys who were going to job Corps and they kept laughing and talking so loud. Numerous passengers told the bus driver to ask them to keep the noise and music down and he did nothing. At one stop, they got off and smoke some weed and returned to the bus making more noise. I know the bus driver had to smell them and he didn't do anything. One passenger yelled to them to be quiet and they kept on doing what they did. With that said, I was up from Memphis all the way to Bristol where they were dropped off. I was so tired when I got home that I couldn't go to work the next day. This trip cost me $338, and it was the worst experience I have ever encountered. It's my first time riding Greyhound in over 20 years and it will be the last.

The Greyhound bus was scheduled to leave August 3. At 8:45 PM the bus was not full with people. They told us that the bus had to be full before they pull out. That took an additional 3 to 4 hours. We left the station after 11 that evening and the next stop was North Carolina. The bus was held over an additional 4 hours because they did not have a scheduled driver for the trip to Baltimore. The next issue was in Virginia. We were held over again an additional 4 hours because the scheduled driver has taken ill and they were trying to get us a replacement. All of the drivers were men of color. I never asked for any driver's name nor ID. I was told by the drivers to keep the tickets for the refund due to their inconvenience.

I was held an additional 10 hours because of the inconsistency of your corporation. I lost my new job because of the inconsistency of having proper scheduled drivers for the services I had rendered. I have never been so inconvenienced in my entire life. Yes, I want a full refund for myself as well as my granddaughter. I lost a $42,00.00 job with State Highway Administration as a TET4 (project engineer). I demand for my full refund. It has been way overdue. You are the only transportation company in town; your services "stink" and needs new management. Please send full refund to Robin ** at **. I spoke to Mr. **, corporation customer service, on February 2, 2012 at 12:12. He indicated that they were updating my files and they have received my notice. I sent the information off on the 4th of January and they claim to receive it the middle of January. It's a $187.81 overdue payment.

My daughter was extremely disappointed with her college visit to Oswego today, (3.5.2012) due to her Greyhound experience. Most college students depend on Greyhound for transportation in between breaks. The Greyhound bus (Bus no. 86047) had a strong urine stench which made her and her uncle extremely sick/nauseous throughout their entire 4 1/2 hour bus ride. Due to this horrific Greyhound bus experience, she is reconsidering her decision to attend Oswego.

This is totally unacceptable coming from a reputable company such as Greyhound. This experience makes me question everything about their services. How safe is Greyhound? What else does Greyhound neglect? Who does Greyhound cater to? What kind of clientele? Most college students depend on Greyhound for transportation in between breaks. I am very disgusted with their services.

My son bought a bus ticket form High Point to Cincinnati, Ohio on the 1st of March. There was a person at the bus station that was under the influence of alcohol and was starting trouble. The attendant knew that he was drunk because the person he was starting trouble with told the attendant and he didn't do anything about it. He still allowed him to get on the bus. So further on the bus, he started more trouble. This time with my son and my son was trying to ignore him but he kept on and on and on. So my son asked him to leave him alone then the bus driver put my son and the drunk man out of the bus at a truck stop in Teays, West Virgina about 25 miles from the next bus station at about 1:30 in the morning. Then he tells my son he's going to reroute him to Columbus Ohio. The driver would not give him his belongings.

The bus was overloaded. People were siting and laying on the floor. He paid for a seat to sit on and get to his destination not to get put out and sit on the floor. I feel that my son was discriminated against and treated unfairly. He wasn't the one who was drunk. He just wanted to be left alone. There are two sides to a story then there is the truth. He didn't take the time to find out what the the situation was about. He was unprofessional, rude and inconsiderate. So my daughter had to come from Cincinnati, Ohio to pick him up at 2:00 in the morning. I'm very disappointed and upset at how this situation was handled from the attendant at the High Point bus station and the driver of the bus. What if my son had medication in his bag and had to get to it and was unable to? Then what? I don't know the name of the driver but I'm sure that it wouldn't be hard to find out. Thank you. My Name is Aisha **. Please contact me ASAP about this ordeal.

My girlfriend took bus from North Bay to Ottawa on February 28 at 2 am. The bus had no heat and all 25 people on the bus froze their ** off. She had cold feet, got the flu and feet hurt all day and next day. Driver had to keep air conditioner on and off for the duration of trip for air circulation and for see out window. Everyone on the bus froze and was extremely pissed off. ** Greyhound!

I bought my ticket online but the computer system would not let me print the ticket. Customer service could not fix the issue so I was told to go to the Greyhound station and that they would be able to fix the problem.

I talked to a woman named Rosario and she said that she could not help me and I could not get on the bus. She referred to me a man named Quy ** who explained that I bought the ticket too late so the computer system, despite having charged me, would not work. I asked if I could get on the bus anyway and he told me that I had to buy a new ticket. I did not have enough money to buy a new ticket and he told me "too bad". After asking to talk to the manager, he said that there was no way to contact the manger and he went on to repeat the same information about how because I was unable to print the ticket at home. He could do nothing except buy a new ticket.

I called customer service again and he spoke to customer service on the phone. He went ok to tell customer service that he would not let me on the bus because I could not afford another ticket. I started to cry because it was important that I get on the bus to see my mother before she left town.

He started to belittle me because I was crying. He repeated the same information again over and over and called me a ** for continuing to ask for the manager's number. He literally made fun of me for crying and he literally called me a **. I can't believe that he would say that and be so callous to my situation. I did not deserve that. I feel that Quy ** should not be in a customer service position if he is going to be telling off customers with such profanity.

On Feb 24, 2011, I wanted to purchase a return ticket from West Kelowna to Prince George but as I didn't know the exact date of my return, I was told that I couldn't do that. I therefore purchased a one way ticket. Your clerk assumed that it was a "regular" fare and that is what she charged me for. Within minutes of purchasing the ticket, I was informed by other customers that it should have been a "seniors'" fare. I immediately went back to the counter and advised the clerk and she told me there was nothing she could do about it but when I get to my destination that they would be able to refund the difference. So when I got to Prince George, as soon as I got off the bus, I went to the ticket counter to rectify the problem and was told there was nothing they could do for me.

Basically too bad, so sad! So I'm a little upset. Then two days later, I went to purchase my return ticket home and specifically told the clerk it would be a "seniors" ticket and behold the cost was exactly the same as my "regular" ticket to Prince George. I challenged that fact and was told that she had sold me a "refundable" ticket. I questioned that and she told me it is now Greyhound's practice not to advise customers that they have a choice of refundable or non-refundable... that they just automatically sell customers refundable tickets in case there is a dispute. I was also told that a refundable ticket is open ended and I did not have to have an exact return date to purchase a return ticket. I feel that I was treated very unprofessionally and just sluffed off with my concerns. Maybe your policies should be posted so that you customers are aware of them and could therefore make an informed decision as to what ticket to buy. I, for one, will probably never travel with Greyhound again. Extra training for you clerks would probably be in order... also, maybe some extra customer service courses. I do have to add that the drivers were without fault.

I was traveling with my infant of 7 months old from Lafayette, NC to Huntington, WV. The ride was going fine until we arrived into Winston, Salem, NC and we were getting another bus. First of all, the bus was packed wall to wall and we ended up having to turn some passengers away. Well, I proceeded to board the bus with my infant and there were no seats available towards the rear of the bus so me and my son proceeded to sit in about the 6th row back. Well, after everyone packed in the bus, the bus driver walked past me and my infant and then went to the back of the bus, I guess to check for open seats. Well, when she was finished with that, she got back to the front of the bus and yelled at me so disrespectfully, "oh no you have to move to the very back of this bus with that child". I was on two different buses prior to that and the drivers informed me that I had to be at least 4 seats back and I most certainly was at this point in time.

Now, after this incident, the driver got back off the bus and didn't return for about 45 minutes, another passenger had to get off the bus to find out what was going on and then he let us know that the bus had no headlights and that we were waiting for another one. Now, I would assume it's the responsibility of the bus driver to keep the passengers updated with what is happening, but she failed to do so, leaving me a nervous wreck and my infant getting restless from just sitting there. Then upon arriving to Charleston, WV, we were already about 2 hours behind schedule, the driver let us know that we would be departing in 10 minutes and again, we sat there for nearly an hour before anyone let us know what was going on. They were waiting for the cops to come and remove the passenger two seats away from me in the back because he was accused of sexually harassing the woman next to him in the seat, again leaving all of the passengers wondering what was going on .Now Greyhound promotes themselves as a good way to travel with your family but in no way shape or form was this an enjoyable experience for me or my infant.

My total purchase price for my ticket was $194.00 total for a round trip and I am most certainly not taking the bus back home, I am flying via US Air because I can't put up with that kind of stress and frustration upon me or my infant again. I contacted Greyhound and they informed me that it would take 6-8 weeks for a refund determination and frankly, that's not good enough for me because now, I am out of $200 more that it cost me to fly me and my son back home because honestly, I'm scared to death to take a Greyhound again and I will not stand for being mistreated and especially not putting my son through what happened. Something needs to be done because it's not cheap to travel Greyhound, but you get customer service like you are riding for free.

My friend and I had to find another way back to Saskatoon from Edmonton, so we purchased Greyhound tickets. We were late for the bus in Edmonton, but the ticket agent said that we could board the bus if we rush to the loading area. The bus driver didn't let us board the bus though. Our friend who took us to the bus station followed the bus to all stops en route to Saskatoon, but most notably, the bus driver waved us off. Our friend had to drive for three hours to Lloydminster, where the driver had to wait for half an hour. The driver argued with my friend, but finally let us on the bus.

Our friend traveled to Lloydminster and back to Edmonton, and it wasted a huge part of his day. There was a lack of communication. The driver argued with my other friend and initially didn't let us board the bus, and we had spent the money for travel from Edmonton to Saskatoon. I am very unimpressed!

There were no consequences. The drivers and coworkers at Greyhound were watching the playoffs and the bus was late 37 minutes from departure because they were watching the game. I kept asking the driver when are we leaving so I got mad and start recording it. They got upset so the driver took the gentlemen in front of me ticket, slammed the door and pulled off and left me in Baltimore, MD. I'm furious and want him fired or I will sue. Greyhound needs to be boycotted or hire more biracial employees cause black people can't be trusted to do nothing right.

I was on my way back home in Texas from Louisiana. My bus then had me transfer in Shreveport. There my luggage was opened. And I had several items that were taken. Also, Christmas gifts were unwrapped and opened. I know it was there because at my departure I watched it get put on. And upon my arrival in Houston, I saw it taken off. So, it had to be at my layover in Shreveport. That's a shame how the employees are stealing and the management staffs don't care. How are you going to continue with letting them work, and you know that they steal?

I purchased a ticket for my son from Kansas City to Fort Worth, TX. The bus gets to Dallas, and tells the passengers that they are not sending a bus to Fort Worth. There were some snow flurries last night, but not enough to ground the buses. Come on now, are you serious? I had to drive 45 minutes to pick up my son from the Dallas bus station. A bus is heavier than my car, but it's okay if I kill myself trying to do what I paid Greyhound to do. I will be posting this on all social networking websites, so everyone can see the poor service rendered by this company.

Yesterday 2/6/12, I purchased a ticket for my son from Las Vegas, NV to Binghamton, New York. The cost was $229.59. The first sale did not seem to go through and I had to try again. I called your customer service at the time and waited at least 45 minutes on the phone and finally spoke to a representative to ask if the transaction was duplicated and he assured me it was not. Today, I checked my credit card and saw that I was charged twice for the above amount. The ticket was under Devin ** and I would like this resolved. My email is **. Please advise me as soon as possible. One of these charges is in error.

Tonight, I am taking a bus back to Toronto, from Guelph, ON. The time is 7:10 PM. My driver is a woman, who asked me if my suitcase is heavy. I said yes, and she proceeded to give it to me, and walked away. As I struggled to fit it under the bus, she watched me and said "this is why you travel light". She didn't even offer to help. I didn't expect her to do it herself, but the fact that she stood there and watched me was disgusting. Also, she then proceeded to embarrass me, by saying to the entire group, "if you want to bring so much stuff, don't expect help". I've honestly never come across someone as miserable as her in a long time. I am very dissatisfied with your customer service from this experience. I will surely be taking the Via rail home from school more often.

I left Madisonville, Kentucky to arrive in Athens, AL, about a 4-hour drive. Going down, it was not too bad. I had a layover in Nashville, TN for about close to 2 hours. I stayed in AL for one month. Upon coming back on Greyhound was a nightmare. From Athens, AL to Nashville is only 90 miles. The layover was 9 hours. I was only one hour and a half from home.

It felt like I had just boarded when the 9-hour layover started. It was nighttime, I felt uncomfortable even though I was allowed to be inside the station until my departure came. When the time came for that, the bus I was to get on was so packed with people it was all full. Then after we were allowed to get on the bus, we settled waiting for almost an hour to leave Nashville. Buses were pulling up and loading our bus with passengers from other buses and we had no room as it was.

I was shocked to see my bags have made my bus. Going Greyhound is a nightmare. I advise anyone to find another way to travel. God willing, I will never take the Greyhound again. It's been almost a year and that trip is still on my mind. It was just unbelievable, the time it takes from one place to another on Greyhound buses. The seats are uncomfortable, no leg room. The bathrooms are scummy. I would give a thumbs up if Greyhound went out of business.

I am handicapped. I took bus with Greyhound busing from Albuquerque, NM to Deming, NM with change in Las Cruces, NM. The building in Las Cruces, NM was closed. I had to stand outside. My wife called and they told my wife I missed my connection through no fault of my own and had to wait to get a later bus. My right leg is paralyzed plus I have an artificial leg on same side. The Las Cruces, NM Greyhound bus depot did not open till 07:00 am. Wife was very worried with me being outside. There's no place to go and we missed the connecting bus. The building closed. They do not answer their telephone for complaints. They say they can't do anything about it. We need refund plus risk of no security and Greyhound missed the next bus connection.

Yesterday and today, I am stranded in Billings, Montana. I was on the way to Seattle, Washington when Greyhound said there were no connecting buses to Seattle. I had waited in the terminal for almost 24 hours and Greyhound would not help with any food or blankets for people sleeping on the floor. The Greyhound people have been unhelpful. They will not assist people.

I lost baggage as a result to the administration of the Greyhound bus. My baggage was locked in the lockers during the New Year holidays of 2007. I was in Vegas from the 30th to the 7th. I was not given my baggage. They were locked in the locker and the administration of the bus company there refused to give me my stuff. They stated they would send my stuff to Washington. I lost several items in the baggage. I reported this incident to their corporate office in Texas and I was told they would look into it.

I received a letter back stating that they were unable to do anything about it. This was in 2007 after I registered myself to recovery. I was very much dismayed. I found this to still be an unjustified issue to this day. I filed a complaint to the city of Las Vegas and they claimed recent that this company is that of private. I still say they are licensed in the state of Nevada and the city of Las Vegas on a business license, perhaps they are partners.

At any rate, I lost $200 and I am a student in law. I also had all my registers of action with me from the superior court for the state of California county of San Bernardino. I was determined to file appeals to their county as this was the reason in which I had them. I further have been in recovery since this occurred and the city of Las Vegas has assumed that there was a statute of limitations involved. No, I wrote to the bus company in Texas timely that I will resolve the matter with private administrators. Again, I will write the city to allow them notice to the fact that they share as partners issues such as this, although when it is a liability held to the state in which has the accused entity the business license is enough to prove that this entity, whether having private or not, the license still registers to that city.

The liability is held to the agency in which has the clause "private", although the claim goes to the city until it is assigned for proper investigation. This did not occur. It appears the agent for the City of Nevada is negligent in wanting to associate the claim to the proper party for reference to see if the claim was initiated with the private entity prior to the city. At this point both entities are now liable. Until one responds properly this deems as an action for mediation conference. I will jump on it immediately. I was also held hostage and was not able to leave the terminal by bus for 7 days. What a trip.

On 1-11-2012, my company sent me to go pick up a car in another state. During the time I got my ticket, the guy behind the counter inform me that my bags would go out on the bus with me, but when I arrived to my next layover my bags were not there. So the next morning I called back to where my bags were and I was told that they would be placed on the next bus leaving out.

When the bags arrived at the place of downtown Atlanta GA, I quickly found my bags which were out of place, so as I got my bags, I went in one and notice that a firearm was missing and a electronic device was gone. I quickly went and reported the items stolen, and now the firearm is in the data base of being stolen, in which the police have been notify where the problem begin but this bus line Greyhound needs to update their system to let people know where there bags are at all times and it can be done with technology.

Greyhound Contact & Greyhound Security: Here is a person at Greyhound that was extremely helpful to me. She works in the corporate office, not the call center and she speaks English! Her name is Claudette **, direct number 214-849-8213.

Next, Greyhound is cruising for a disaster. Their security is spotty at best. During my Ameripass journey, one lady got upset with another person speaking too loud. She pulled out her pocketbook, and jokingly said she was going to "Tase" him if he didn't "shut up" and showed me a taser! It's like 911 nothing is going to be done until there is a disaster.

Customer service, bus cleanliness, and bus driver rudeness still is a major problem. I doubt this company will ever fix itself.

Buses were hours late which made miss connecting buses and extended my travel time by hours. Drivers were rude and disrespectful at times. No one would answer any questions or give me an honest truthful explanation as to what was going on. Horrible customer service! I had to spend more money than I intended to spend on food. I lost a day's pay because I had to call off due to constant delays and problems.

I bought a one way ticket from California to Illinois and brought with me 3 pieces of luggage, all of my worldly belongings as I was moving to be with family. I am a disabled/diabetic/cancer survivor medication dependent woman who spent the last of her Social Security check to pay $273.00 to travel home.

The security of bags and luggage is non-existent. When I was boarding a bus in transfer in Las Vegas, the "Security Team", three of them, were slumped over a barrel of sorts and just looked and me and waived me away. Luggage was everywhere, but when I asked where mine was, I was told don't worry it's here. I didn't see it, but I was herded onto the bus. Somewhere in Colorado on the way to Denver, the bus broke down, stranding us in freezing temperatures. A bus was stopped a few feet away and we were told only 20 people could board and it was standing room only. I rode for over two hours sitting in a cold dirty Greyhound bus toilet! The luggage, I have no idea, but we were told it would make it to Denver. I've not seen my luggage since. My medications, personal medical reports, family heirlooms and clothes were in this luggage! Everything I own!

In Denver, it was chaos with hundreds of people stranded. I had to repeatedly beg for help and trust me, they did not want to. It was until I felt my sugar spiraling down and told them I'd end up in the hospital that they offered me a hotel room that I had to pay for and no the shuttle from the hotel wouldn't pick me up because it was too late and no Greyhound personnel would help. I had to take a cab and to find a cab, I stand on 19th street in freezing snow filled conditions and hope and pray my taxi would show. (Note: I had a friend not sent me the money, I'd have to sleep on the floor or chair with others stranded.) I made it to the hotel, paying $11.00 out of pocket. The hotel room was $35.00!

The next day, the shuttle driver from the hotel taking me back to Greyhound Denver chided me, warned me never to take Greyhound, they always strand people and last year, the Salvation army had to come in with cots and food for the poor souls Greyhound wouldn't help.

Now, I was due to arrive in my home state on Dec 23, 2011 and arrived December 24,2011 with only what I had on and two carryon bags. I've begged, pleaded, written, called everyday for help and to no avail. I get people who are not versed in the English language and when I finally got a claim form, it appeared to have been written by a five year old. No one will help me. I cannot even afford my medication replacement, not to mention clothes, medical information and personal items. Greyhound doesn't reference the bag ticket numbers, doesn't want to even know what bag description to look for. How can they get away with this? Please if you know of any way I can get some help, please let me know.

My husband left his business folder on the Greyhound Bus during a transfer in Knoxville, TN to Cedar Rapids, IA. I tried to call the station there at 865-522-5144 to speak to someone about it. No one answered the phone. I then called the Asheville, NC station, where I was able to speak to a Dave, who was very helpful. He called Mike at the TN station using the back line he can reach him on and told him that I was on the phone looking for the item. I am bothered by the fact that the station is open and no attendant is answering the phones. We really need that item to reach IA by Monday if sooner.

My 60-day Ameripass journey (part III). Still less than a star experience.

Priority seating. Since I was traveling during the busy holiday season I noticed that many were getting bumped off the bus. Greyhound's priority seating is yet another fine example of how some corporate marketing wonk threw down a program without really testing it out operationally or training the already rude, crude and insulting counter agents (the majority of them are; when I see and hear a nice I feel like giving them an award). So, anyhow, I'll keep this brief. I purchased 11 priority boarding's; out of the 11, priority boarding customers were asked to board 4 times. After missing a few of them I started going to the front of the line when boarding started and then asked the agent when priority boarding is going to happen.

Oops, we forgot. I missed 4 of them for $20 dollars. Not much but I can imagine how many people do not know they need to stand in front of everyone and flash the ticket to get on. Also, cutting a long line in a Greyhound station does not gain you friends amongst the masses. It is a very uncomfortable process that needs (how it is executed) either reexamined or retrained. If it works like I was told it should. Gate or rude customer service agents are supposed to call priority boarders first; they are not even suppose to stand in line. The fact is they are so busy arguing with customers, and so overwhelmed they always forget. Again, if you buy it, it will work but you need to cut to the front right before the bus loads and tell them you have priority boarding so the rest of the line understands that you paid extra for the ticket.

Orlando gate agent vs. corporate. So I went to buy a priority boarding tag and showed my Ameripass and my letter from the executive office telling them that the Greyhound ticket printer printed my pass faded and they cannot reprint it. Don't ask why. I did and for whatever reason, Greyhound cannot. Anyhow, this letter came on Greyhound letterhead, stating to accept the pass and was signed by a member of senior management with a letter asking them to call if they had any questions. No problem, right? I don't get upset anymore. I just guffaw and smile and pull a regis with a smile and state, "Are you sure that is your final answer?" Last thing you want to do is to be dragged in the sludge arguments of a Greyhound agent. I went there once and I have seen passenger after passenger do it and not get anywhere. They end up getting kicked off busses and having security called (they are the rude gate agents body guards). It's disgusting. Sorry, I digress.

I did not get upset. I asked that was her final answer and told her I would call the individual that issued it and let him know. I also asked to speak to the manager on duty to let them know what was going on. She proceeded to get loud and critique the call center. Wow, not me but the call center. Mind you this letter came from corporate and I have the woman's direct line, granted it took me 5 calls demanding to speak with the VP of Customer Service before I got a call back. I also left over 5 messages of their customer escalations line too, but eventually I got a call back. Sorry, I digress again. So she says, "The call center does not know what they are doing. None of them have never done this. Most of them are former Burger King workers." Um, ok, what the heck does that have to do with anything? Who trains these agents?

Do they have QC? Spotters? Like plain clothes people who ride the busses to check for idiots like this? I know this is minor compared to some of the things I have witnessed, read and experienced, but once again it does not cost much to have a QC team that travels around and watches for this. Anyhow, she then says "wait here Ill be back" snidely, not even like Arnold. She comes back and says she talked to the manager and that "she was going to let me on the bus this time." Um, ok. I have a call into the corporate office again to report this one. I am also going to send them to this page to read everyone's complaints. Fact is I have seen all of this and it still goes on.

Bus cleanliness. For god's sake how hard is it to take a damp rag and clean the bus interiors? Stay on top of the chewing gum wedged everywhere. Removed all the caked on grime, on the hinges of everything and everywhere. Words cannot describe how dirty they are. The new busses look new still but they are starting to go the same way. You can tell the internet only works half the time and the power supplies are not reliable.

Greyhound bus bathrooms. I rode from Key West to Bangor Maine. There was not a single clean bathroom. Hand sanitizers were empty, graffiti on the wall, and I'll spare the details of what was all over. You need to see it to believe it. I am going to do some research. The department of transportation should have some sanitation standards you would think for busses. Some safety standards. Some federal speaking standards in terms of how rules and regulations are communicated. Not squealed, yelled and threatened as most of the drivers do. Well, there is my update. I have another two major trips across country on this bus line. Sorry about the way this is written. I think we all need to call our AG office or Congressperson's office and ask them what guidelines are in place to regulate transportation businesses like this.

I was trying to go to use the bathroom in the back of the coach when this older man whom I think was intoxicated grab my behind and was trying to keep me from shutting and locking the bathroom door. I felt so uncomfortable and I was in a state of shock that something like that was happening. I returned to my seat and called my ex-husband to begin to explain to him what was happening. An army man that was in front of me, over heard my conversation. He asked if he could walk me back to the bathroom and waited outside for me, and, that was what he did.

When the bus got to the Chesapeake House for a rest stop, I got off the bus and informed the driver who was an African American woman of what had taken place. Her response was, "He was probably a pervert". Then she asked my age and told her I was 28. She said, "Well if you were a minor, I would have to report it to the police". I stood there in disbelief that I would have had to be a minor in order for something to be done about what took place!

I have been riding Greyhound for the last ten years and nothing like this has ever happened. I felt that the driver should have did more and that man should not have been allowed to continue the ride. That was the most uncomfortable ride to Richmond VA I have ever had! I am speaking with a Lawyer because that should have never happened. I found myself not sleeping last night. All I could think about was that man and how he got away. My vacation turned into a nightmare.

On December 23, 2011 at approximately 3:00 am, my sister Jennifer ** and other patrons aboard the bus being driven by David ** began making complaints to Mr. ** about his driving because he appeared to be falling asleep at the wheel while driving on the mountains in TN. Two and a half hours later, Mr. ** stopped in Dalton, Georgia and asked Jennifer if she was the one who made the statement, "Are you okay, because you seem tired?" My sister admitted that she made the comment out of concern for her safety and the safety of her 4 year old daughter traveling with her.

Mr. ** told my sister to get off the bus in Dalton because of the comment and he stranded my sister and her 4 year old on Christmas Eve in 39 degree weather 17 hours from her home and 9 hours from her nearest relative. I was forced to leave my family and drive to Macon to pick her up. This is after I spent $400 on the Greyhound bus ticket. The driver threatened to sue my sister for $5000 for complaining about his driving. Had Mr. ** thought Jennifer was a serious threat of some kind due to her complaining, then he should have stopped the bus at the time of the complaining and called the police. Instead he waited 2 and a half hours later to take action.

I purchased my ticket online with my visa card ($101.79) in which I chose my designated time of departure (11:40 pm) and arrival (8:30 am). I got to the station one hour (10:30 pm) in advance as stated with baggage in tow. As time progressed, I stood in line with the passengers to prepare for gate call just to be rerouted almost at the back of the line. Finally, we board about midnight and leave about 10 minutes later.

About an hour into the trip, I began to smell this unpleasant odor which was disturbing because I thought it was coming in through the vents. I inquired about it to the bus driver in hopes that it was just some oil burning off. We began the ride again and the odor got even more stronger and unbearable because these fumes were heavy in the air and I (we) had to inhale these fumes. This was not good because I could not rest knowing this. Then the bus began making these noises and they got loud then louder and really loud. The driver did not attempt to stop until I and some of the passengers noticed the bus was smoking from the behind and the smoke is sipping in.

Now, it is scary and I was concerned on what is going to happen next because we had to get off this bus. I know I did not want to continue to sit and inhale this smoke and fumes. We finally pulled over, rushing into now the cold, having to wait on yet another bus. The driver pulls up the luggage rack, then a bus en route came along, said that there was seating for only 10 people. I got on that bus in hopes to make it to my destination and to my scheduled appointment.

I have seen bad service in my six decades on this planet, especially with staff who are under stress at Christmas. However, today, Greyhound takes the cake for incredibly uncouth insolence and downright unforgivable rude behavior. On top of that, the company itself is out of control with its ineptitude. It's thoroughly unbelievable. My niece, from Kelowna, came to visit us in Maple Ridge. Today, we took her to the Greyhound station, in Abbotsford, to catch her bus home. I was horrified by the shoddy service that this transportation company provided to her, and her fellow travelers.

Her ticket, which she purchased about a month ago, declared that the ticket is on a first come first serve basis. It also recommended that the ticket-holder arrive one hour in advance of the scheduled departure time. Moreover, the ticket continues to say that if a ticket-holder is unable to get on the scheduled bus, then Greyhound would try to get the passenger on the next available bus. Lastly, the ticket also states that it is non-refundable. When we arrived at the station, there were passengers waiting to go to Vancouver, which was scheduled to depart from Abbotsford long before 11 am.

Three buses arrived, going to Vancouver, but all of them were too full to take any new passengers. The irate drivers, probably annoyed at having to deal with the anxious passengers they encountered at every stop, were abrupt and doubtlessly praying for their day to be over with. They attempted to comfort the passengers with there is another bus right behind me, just 10 minutes away. Then they would drive away as fast as they could.

Thirty minutes later, still no Vancouver bus. However, three more did come, an hour later. Some of the seniors were very visibly upset, wondering what they were going to do if they didn't have a bus ride to their destination. No staff members came out to explain what was happening, what could be expected or even if there were any more buses coming. The clerk at the desk was rude, unfriendly and unbelievably unsympathetic to the passengers.

The passengers commiserated together, while we waited. We heard each others' stories, how long they've been waiting, where they hoped to go, when they bought their tickets, and some wished they had booked an airline instead. Some said that they can't afford airfare, but they want to be with their family, so they are at the mercy of this bus service. Some seniors told me that this happens every Christmas with Greyhound! Is this true? How come it's happening over and over again?

I watched a tiny elderly woman (about 75-90) try to keep her place in the chaotic and random lines, but it just was too much standing for her, and she had to go back inside the station to sit down. She had bought her ticket months ago too. She was apprehensive that she may not get a bus home. My niece (who is a nurse) took care of her, made sure she got on the bus with her, and sat near her to ensure that she was okay throughout the trip. My niece emailed me when she got home about this senior, who had trouble with the bus steps.

The bus driver had no concerns, never attempted to help her on the staircase. In my younger days, the drivers always offered an arm out, even for young women and the men, coming on or off the buses. Whatever happened to the courtesy that Greyhound was so famous for? This was the sweetest little lady you could meet. A grandma that anyone would love to have. Always smiling, never afraid to thank you for your help, and I bet she never complains about anything. Why would a public bus driver be so inconsiderate to such a person?

There was no system in place, at the bus station, to establish the first come first serve promise stated in the Greyhound contract on the ticket. None of the buses were labeled with their destination. Each bus parking space had a number on the pole in front of it, but no signage were placed anywhere in the station saying where to stand in line for which destination. People were rushing to wherever a bus parked, whenever one came in. It was so disorganized, so frantic and as the day wore on and on, the waiting passengers got more upset and worried as to whether they will be on any bus, something they had paid for and something that had a departure time and date on. Some people had bought their tickets three months ago and trusted Greyhound to give them the service that they paid for, on the scheduled date and at a time that is reasonably close to the scheduled departure time.

For at least 40 people, on this date, I did not see any buses available anywhere near those times. I can see one hour late, but not 3 going on 4 hours, unless there was a major catastrophe happening. None happened on this day. Finally, about two hours after departure time, two Vancouver buses came in and were able to accommodate some, but not all, new passengers. My husband had been calling customer services on his cellphone for about an hour. There was so much static on their line, that he wasn't sure if they heard him on his first call. On the second call that got through, also with lots of static, he heard them say, "okay, okay, we heard you on the first call".

Another passenger waiting to help get his mother on the bus home walked from passenger to passenger with the Greyhound customer service phone number and encouraged people to complain. There was even talk about standing behind each bus and stopping them from moving until every passenger in the station had a seat on a bus. Another person called the news and asked them to come down to the station, to be a witness and write a report on this ** service that was being meted out by Greyhound.

My niece's bus was scheduled to leave at 11 AM. We arrived 1 hour early. The Kelowna bus was more than hour late, but she was already too upset to ever think about buying a bus ticket again. Several people from the Vancouver bus waits were also saying they will not be doing this again. It wasn't only the Vancouver and Kelowna routes that were so overbooked and unavailable to Abbotsford customers. Passengers to Prince George also had a problem. One driver said that a new bus was coming out of Vancouver just for Prince George and would arrive in Abbotsford in 40 minutes. I wonder if that was true or not

My questions to Greyhound management are these:

In this age of computers, how is it possible that you are unable to have adequate buses to accommodate your passengers? How is it possible that you cannot track how many customers you have at which stations, and where they are going? Why are you letting people buy tickets, on these busy days, when you don't have enough buses for the people who purchased their tickets in advance? I mean, really, Why are you even selling tickets on the same day, at a time when you cannot provide enough buses to handle the advance ticket-buyers? And why are the last minute ticket-buyers getting on the buses, before the advance ticket-buyers? They get on first because there is no line established, no first come, first serve system in place!

Why is there no first come, first serve system in place? This can be done on the tickets, by numbering them or color-coding them. If that is not possible within your system, then how about establishing lines at the right bus parking spots in each station, so that it can indeed be a first come, first serve system? Greyhound Bus Lines has been in this business for years. Why is it that after all those years, that they are so disorganized to this day, in a busy season and cannot handle the extra load? A ten year old can be better organized than this company!

What happened to customer services? Not only are the staff members stressed out and often end up being rude to the customers, but they hide in the back so they don't have to deal with any of the customers. The one working the counter is probably the clerk most junior, or drew the short straw. Why isn't there a staff member present to explain to the crowd what is happening, what to expect, and comfort the crowd in some way? In the case of my niece, she had to go to work the next morning. If she didn't get a bus in time, we would have driven her to Kelowna. However, the bus line would not have refunded her ticket. Is this what customers can expect every December?

And my question to the members of parliament and to the members of the Legislative Assembly is this:

How in the world, in today's society, with the efficiency of computers, does Greyhound get away with treating their customers this way every Christmas? This is akin to bullying. This is treating people in a derogatory manner. Consumer-wise, how come Greyhound is getting away with breaking their contractual obligation? Perhaps this letter should be sent to lawyers, in hopes that one of them might pick up the case as a class action lawsuit. These people should be getting a refund if they find an alternate method of travel when their transportation hasn't shown up within a reasonable time.

I must remember to submit this, my rant, on the internet, every November, to warn people to seriously think about finding an alternate method of travel. It's time for Greyhound to shape up or ship out. How can a long-time company like Greyhound Bus Lines be so disdainful? I write this letter with utter contempt! Overall, it was a very bad experience for what should have been a good one during the holiday season.

The Greyhound employees act like they're doing you a favor by allowing you to pay to use their service. The drivers will snap at you if you don't have your ticket out to present to them when boarding. Additionally, the traveling experience itself sucks. Every time the bus comes to a major city, they make you get off the bus for about an hour, and then re-board again, even if you're not switching buses.

Complaints aside, the Greyhound did get me to my destination on time, and I did go halfway across the country and back for less than $200.

I would give no stars. That's for sure. And I want my money back. I am 56 and my brother 63 was in the hospital in NY. I needed to get there. I scraped up enough money to get there. I picked up my ticket in Atlanta GA (round trip). This was on 9-8-11returning on 9-14-11. They had security guards there. I didn't mind that. Anyway, while I was getting my ticket, there was a commotion by the doors. Security was dealing with a man who seemed to be drunk. So, I got my ticket and got out of the way. I got on the bus and went to NY to see my brother.

Now it's the 14th and I was getting ready to go home. I looked at my ticket and it said the return date was 9-13-11. I was like "What the **." I called "Greyhound customer service" (worst people in the world). I guess they are in India or someplace out that way, because I could not make them understand my dilemma. They kept repeating themselves reading off a script I guess. I have done customer service for over 20 years and I would never treat a person the way they did.

The first "box of rocks"(idiot) I spoke to kept repeating herself off a script. I could not make her understand that I got the roundtrip ticket because of my budget and have no extra money. She kept telling me I had to go back to NY City (costs $22), fix my ticket, and go back to where I was in NY then go all the way back to the city when my bus was due. Plus, I had to pay $15 more to fix my ticket. I said, "Why am I paying for your mess up?" She started again, "You have to go to NY City." So, I asked her to speak to a supervisor. She told me there was none.

Now I'm getting upset. I told the "let's call her a lady" I was not hanging up until I speak to a supervisor. She told me, "I'll just hang up on you". I told her, "You do that and I'll keep calling till I get a supervisor." She put me on hold for 10 minutes and picked up my call and surprise, I was still there! She put me on hold again for a few more minutes. This guy got on dumber than the first one so I explained it to him. He started reading from a script. I was thinking to myself "**." I told him, "Look, please stop reading from your prompter and just listen to me please." He gave me a number. I called this number for an hour. I got no answer.

I called customer service again anyway for 3 hours. I went round and round with these heartless **. I ended up not having them help me (oh, because I paid cash for my ticket). I ended up sleeping in a park till I could beg the money up to get home. I got home over a week later. I sent a letter to "David Leach", CEO of Greyhound Lines Inc., 15110 Dallas Parkway, Dallas TX 75248-4635 (that's the address and name given to me). I got the letter back and it said non-deliverable address.

What the ** is going on? Are the people at Greyhound that cold and heartless to take honest people's hard-earned money and just blow them off? I ended up going to the hospital when I got home, because I could not use my right arm because I have degenerate bone disease in it. And sleeping in the cold park after all that rain made it worse. So now I have a $3,000 hospital bill, a letter that the address is undeliverable, and I sit home because of my arm. How can these people sleep at night? And I see now why they took the jobs from us and moved it out of the country so they could teach those heartless ** how to be heartless. Sorry for the bad words, but I am really upset and I have lost all faith in Greyhound (money grubbers). I will never use Greyhound again. My next step is to talk to CNN.

I'm writing in regards to my personal items I had shipped via Greyhound. I moved from Kamloops, BC Canada to R.S.M, CA USA. I moved with only 10 boxes of personal lifelong treasures/items. All 10 boxes arrived destroyed. My gaming computer tower, which was shipped in its original factory boxing, was thrown/dropped so hard. It broke rivets. The processer fan broke off and the USB board got broken. My antique lamp busted in half. My children's pictures were destroyed, the pottery plate was broken, and an artwork was ruined, just to name a few very important things to me.

I finally received a response from Greyhound offering me $100.00 in compensation. I told her that wasn't going to work for us. She replied that she has no record of our shipping documents and that she has no record of the cost of the shipping. I informed her that I still have my paperwork and that I claimed only $550.00 in damages. She is refusing to work with me on this matter. It's very frustrating that a company can treat customers in such a way. You would think that with the declining economy they would want to please customers, not discourage them from their company.

Greyhound Bus-lines is a cesspool of malicious employee(s). In Las Vegas, I was denied my return trip to Phoenix AZ and I was compelled to purchase an other ticket the next day to get home. I had to spend a miserable night on the streets of Las Vegas! They refuse to refund the $49.40, I had to pay to come home or to compensate for the misery they caused. It is a longer story and numerous e-mails to and from them. (I have saved all). Please note, I was not intoxicated or impaired in any way, other than complained to security guard #1 about the chaos and disorder of departing riders.

Hired security refused my son to travel on a bus stating he had alcohol on his breath. He may have had alcohol on his breathe as he had one beer with his Uncle after work. He had a prepaid ticket and was told he could not travel using his ticket for 24 hrs. There was no one from Greyhound to talk to and he was asked to leave the bus station. He called his Uncle back to the station to try and help talk some sense into these security people. One man, one woman. They were very rude and belligerent and told them they were calling the police. So they left. When has Greyhound implemented a zero tolerance for having a beer and then riding a bus? My son was delayed 24 hrs in returning home and therefore delayed a family Christmas trip.

I am continuing this update from a couple of weeks ago. There are three parts to this - The Mishandling of my Ameripass, Greyhound Terminal Station Customer Service (should rename to disservice), Greyhound Bus Driver Crudeness, Bus Cleanliness, 1800 number service, Priority Boarding.

Ameripass Mishandling. Well I finally received a call back by escalations. I spoke to a Claudette and after explaining the situation, the missed the connections, the rude service, she assured me that she would fix the problem with my unreadable Ameripass. 3 hours later I got a call from another person on behalf of Claudette stating that they could not reprint my faded ticket but instead they were going to fax over a statement on corporate letterhead stating that my pass is valid with the confirmation numbers, the ticket number needed and a statement to the bus driver that they need to accept this document as valid. No more hassles. I picked up the fax in Boston then I showed it along with my unreadable 60 day Ameripass ticket. The driver does not understand me so I was asked to step aside. This happened about 4 more times. I was let on their buses after the gate agent verified it. Still a big hassle and I have another call into Claudette.

Apparently Greyhound got thrown out of their other location. When traveling to San Diego be warned the bus station consists of a makeshift over-sized blue trapped canopy, no walls, no heaters. When I arrived at the tent, customers were freezing cold. I asked security if they could open a bus and turn the heat on, we had about 50 people, some elderly, freezing their tails off. He asked the desk agent, she said no, it was a liability and against Greyhound policy. The temperatures got so cold you could see your breath. Greyhound does have a service alert on their website stating they have moved, they do not tell you that it is to a tent, with no heat, and to dress for the cold nighttime winter elements. Tthat would sound too bad. Instead, you are surprised! How much is it to rent some heaters?

Greyhound is an unethical business and nothing will be done about it since it has monopolized road travel. Customer service is a joke. The representatives in Houston, TX are all foreign and are extremely difficult to understand or reason with. They are uneducated, unprofessional ** that should not have been given a job as a telephone operator. Second, the employees at the Greyhound branches tend to be just as stupid and unprofessional as the people at the corporate office in Dallas, TX. If you merely ask to file a complaint then gang up on you as if you are in the wrong. I can honestly say I have never met so many dense, uncooperative people in my life.

Third, the bus drivers are rude and will leave you behind. The drivers are so lazy and nonchalant, that they don't even do a roll call to make sure the passengers have reboarded the bus. But what has ticked me off for the last time is what happened to me recently at a Greyhound in Shreveport, LA, one the employees went into my luggage and stole a TV set and a video game system. I have filed a police report with that town's police department (they were no help) and several complaints with the headquarters in Dallas (they too were no help). I went to a branch here in Houston, TX to file an inspection report, but to no avail.

The employees actually got mad (it was not them that got robbed) and told me it was my fault for not having my things insured (it was not my choice in hiring a bunch of crooks either). Needless to say I'm still fighting for my stuff and being given the runaround by everyone that works at Greyhound. Bottom line, Greyhound is absolutely terrible. They are not a trustworthy or fair business by any sense of the words. They are in this business for one thing, money. As long as people keep riding their buses, they will keep the monopoly they have on road travel. It's time to shut these people down for good or get a better, more reliable bus system going. Long story short: do not waste your time or money on Greyhound. I think you would be better off hitchhiking. And I am not being funny. Nothing has happened to retrieve my stolen goods or to fire the people who work at Greyhound.

There is a reason why this company is bankrupt. You can fix your stations and dress up your busses as much as you want. By the way, only a fraction of them are and the internet only works on a quarter of them (I digress sorry). You can come up with as many slick marketing names for programs as much as you want. But if your employees don't have the tools needed to assist distressed customers or if your employees are not trained on delivering superior custom, you are wasting shareholders' money. Once again, there is a reason why you are bankrupt Mr. Leach.

Wow, okay, where do I begin? First, let me start by giving you the link to the C level executives and executive escalations numbers. Not that they will call you back, but maybe you will get lucky: **. Greyhound corporate number is 214-849-8000. Ask for executive escalations. Good luck. I made 5 calls before I got a call back, just an FYI. This is executive escalations mind you! Greyhound customer service number is 214-849-8966. First, they don't understand English or they don't listen. Be prepared to have to repeat your issue at least twice (I'm being nice). All of them have the last name Martinez and they all say they are out of Dallas.

I am just going to write so if this is ramble, sorry. I read everyone's experiences and I witnessed them all and nothing has changed. Let me start by saying if I could give Greyhound a negative star rating, I would. But the system won't let me. There are two parts to this complaint. First, I'm not trying to be funny. I am serious.

Here's what I went through on my "Ameripass Journey" (this is a 60-day pass I purchased that allows you to go anywhere Greyhound travels). I paid $550 for it. I'm back home now 30 days into it and have committed to 37 more lectures, so I am planning to use the rest of the pass. But this time I am going to video and record everything I witness for media outlets to see. I swear to God Barbara Walters would be floored if she saw the treatment of people or if she took the ultra violet light to the seats and bathrooms of the busses.

As just stated, I decided to do this because I needed to lecture at many different universities over a 2 month period. And this was, I thought, the best way to do it. The second part are things that I witnessed, treatment of passengers, driver recklessness, customer service recklessness, both at the station service desks and off the 800 number. Frankly, before I go any further, a major network needs to go undercover. And they need to investigate the way Greyhound treats their customers, the major disconnect between corporate and their field, as well as the disconnect between them and their call centers and their call centers and the field. As a case in point, nobody talks to anyone. They need to put an end to connecting people to a call center in another country that has no decision making power. They lie and say they are in Dallas. Once again there is a reason why Greyhound is bankrupt. Sorry I ramble.

Here are my issues: 1) I purchased a 60-day Ameripass: The agent printed it and the ink from the printer was faint. You could hardly read it. The agent stated that it was alright. She placed a clear adhesive luggage tag over it to in her words, "protect it". She then wrote the confirmation and expiration date on the cardboard portion of it. She said that as long as I showed my ID, I would be okay. Not traveling Greyhound before, I believed her. Net of the situation, I missed 5 connections because the driver could not read the ticket. I was held up 12 times, as mentioned 5 I missed because I had to wait in long lines to get proof printed that I bought the ticket. That's not the half of it. The staff was downright rude and I killed them with kindness. They were rude. They spoke like you were a prisoner. I did eventually get on the bus but it was an inconvenience.

According to the call center, I just had to go to the agent and they would reprint me one. This was told to me 5 times. According to the front desk, there is no way they can reprint it. Anyhow, the bottom line is that I missed 5 lectures costing me over $5k in revenue.

2) I finally received a call back from "Dallas". I could understand Mr. Martinez, so of somewhat believed him. However, midway into the conversation, the voice over the internet line got cut off. I think they were lying again. Anyhow he called me like he was doing me a favor and offered me a $100 travel voucher. I explained to him I paid over 550 dollars for my pass. I missed 5 connections. And I had to argue my way onto the filthy, and I mean filthy (again Barbara Walters get the ultra violet light out) bus. He was not comprehending this. Then, we were "disconnected". So, I called back and got a "Miss Martinez" out of Dallas. She said I could have the voucher or go to the station and have them call the 800 number to have the ticket reprinted. But I could not have both. Don't do me any favors, will you. Today I am going to the station to see if the voucher will be reprinted. They should fund me in full.

So, I am getting tired of writing, but I will continue this saga with what I witnessed and experienced. This includes an emergency door flying open the day before Thanksgiving on an elderly lady in California, another 60-year-old lady going into diabetic shock. She was yelled at by a not so fluent Hispanic employee to get out of the preferred seating area. He was subsequently almost flattened by two other elderly ladies that came to her rescue. Trust me it gets worse. I'll continue my complaint later in the day. In the meantime, Greyhound C level executives should be ashamed of themselves. As stated, I will be posting links of videos on YouTube as some of this abuse is too hard to believe! Stay tuned, and to be continued.

On November 27, 2011, my son Evan ** had a booked expressed ticket to Pittsburgh. It was scheduled to leave at 5:45 am. It didn't leave until 10:15 am. We waited patiently & what made it worst, no one from the station announced nothing so we waited in limbo. When I did try to inquire about the departure time, the workers were rude just down rite insulting my son. Finally, he boarded his bus at 10:15 am & still at 6:39 pm, it is still on his way to Pittsburgh. Now, he had missed his shuttle to Penn State Campus and now has to pay for a cab after the bus changed drivers. I put my son's safety in the hands of the Greyhound bus company. I'm here in Philly, 5hrs away, praying he's safe. As I type the complaint, he is still on the bus to Pittsburgh.

I booked the tickets for my brother from Worcester, MA to Syracuse NY from Greyhound Bus Inc. We came one and a half hours before to drop him at station and was first one in queue. He got the seat and while reaching the Albany, NY, bus driver said they will not go Syracuse and everybody has to wait until next arrangement. They are still in queue of 200 people and waiting for next arrangement. I am calling customer care but they are not picking up the calls. Tomorrow early morning, my brother needs to be in his office because he came from India for very short duration and cannot take any leave. It's worst experience which we have while going anywhere.

On November 19th 2011 in St. Louis, MO, as I and my son got off the bus in St. Louis, I asked the Baggage Handlers for my luggage and they replied that they didn't know where it was. I then started to look under the bus but my luggage was not there. One of the Baggage Handlers then said that it might be on another bus that was heading for the state in which I was going.

As I arrived in Kankakee, IL, I asked the receptionist for my luggage and she stated that it was not here and it has now been two days. I do not feel like I should buy more clothing and miscellaneous items for me and my son.

Greyound online would not allow my daughter to print her ticket at home. Instead, it promised to have it to her within 10 days. It did not arrive. The Greyhound people at customer service would not help her. She has no way to purchase another ticket in her town (Pullman). The bus leaves at 7:10 am and the station opens at 1:00 pm. They will not accept her proof of purchase that she printed out when she paid for the ticket either.

I had similar experience. I purchased a bus ticket over the phone for another person. The man said, "That will be $23. How would you like to pay?" So I gave him my card number and completed the transaction. Later I went to the station to get a paper receipt and saw that the actual charge was $41. They told me it is due to a "fee" and they are sorry but are adamant that they will not refund it. After many attempts to negotiate less than an $18 refund, they finally caved and refunded it. What it did cost me was two hours of my life. The fee, the failure to disclose the fee, and the refund process are all a scam! It's no wonder they have significant financial issues.

Returned an unused portion of a ticket by mail. Greyhound said sent brochure to me. Sixty days later, I haven't received brochure. Contact by email, letter and phone. Only response, can't send new brochure until original received. Fine, but what if brochure is never returned. should be a time limit, when new brochure can be reissued. Greyhound can be taking in millions of dollars and not sending out credit brochures. What a scam. Greyhound need to review policy to assure customers receive their refund, if lost, a way to reissue a new one.

First of all, what proof do I have that they sent the voucher and why can't Greyhound but a tracer on it with the US Postal service. I am really concerned that Greyhound is making a money off of customer with this "we sent you a voucher scam" and nothing is being done by their company to modify and present written policy on this matter. It seems to me that if a voucher was sent out, I should have received it. I really need help with this matter because it's crazy that they can't put a stop on the use of the voucher, plus the voucher is in my name. So no one else can use it. But more importantly, a customer has no way of knowing Greyhound sent the voucher out. Who can I contact to get this matter investigated? I contacted Greyhound repeatedly to get this matter resolved. Can you help?

Greyhound's pricing policies are completely corrupt. I have a child away at school and would like to be able to buy her tickets for travel back and forth. If I want to purchase a ticket for her online, I'm charged an $18 "gift-ticket" fee (as if anyone would "gift" a Greyhound bus ticket). She can purchase it online herself, but is still charged a convenience fee. She can purchase the ticket at the station, but that is always more than the "standard" fee online.

I fail to understand how they can charge me extra to buy a ticket, and how the "standard" fee is not standard at all. When I try to complain via customer service, I am met with uncaring and uncooperative representatives. When I file a formal complaint, I receive an (unsigned) letter that basically indicates my complaint means nothing to them. I actually had a customer service representative indicate that if I didn't like their policies, I could go elsewhere - which is exactly what I will do. No one in my family will use Greyhound again.

I canceled a trip to NYC when Hurricane Irene hit, fearing I wouldn't be able to leave the city. The ticket was non-refundable, so they issued me a travel voucher. They sent me a letter that claimed my travel voucher was enclosed. It was not enclosed! I waited, thinking it might come in another envelope. Two months, nothing, so I called. I was basically called a liar and was told that unless the voucher appears in their mail, that there is nothing they can do and they will not reissue my voucher. They have basically stolen my money and called me a liar! I want my money back, but will settle for a voucher. I'm so pissed off!

During the two day trip there were numerous incidents..

The bus from Phoenix to St Louis had a restroom in an unsatisfactory condition. The covering on the window was damaged and exposed so that in daylight hours passing vehicles on the highway could see me sat on the toilet. The toilet on several occasions also ran out of toilet paper.The bus from Phoenix left one hour late. Fair enough some delays are reasonable.

However upon arriving in Tulsa there was a driver change. This driver seemed to be inadequately trained in managing loading of the bus and in her communication regarding delays. This driver spent almost 75 minutes inspecting the bus in a slack manner whilst we were all stood in line single file waiting to board. This 5-minute break in Tulsa turned into one for well over an hour, in which those people who stepped out of line were spoken harshly to in the terminal. It was reminiscent of queuing up at school.

Upon boarding this bus every single meal break was forfeited, so there was 11-12 hours with no meal break and no opportunity to buy food. No stop was made for 11 hours at any place where a meal could be purchased such as a McDonalds.

When there was a break we were given five minutes in a terminal and in each break there was so much delay and confusion that they became 1 hour breaks. However we were not given permission to take a meal break. The driver just said the delays meant we would just take the next schedule and did not apologize even though it was her actions that led to numerous delays as she seemed to have little experience in loading buses in a timely manner.

I am all for new drivers being trained but feel she was not supervised properly. Upon arrival at St Louis, she told us to visit customer services at the terminal to receive information about our new scheduling. There was absolutely no-one at the desk at that time to give any information nor was there any posted timings. Passengers were confused and resorted to phoning people at home to go online and get schedule information.

Also upon arriving at St Louis to transfer to Columbus, Ohio, my two bags (one which I had paid $10 to carry) had been removed from the bus on route and were not present despite my ticket telling me to claim them at St Louis. They had been checked on at Phoenix and no-one had the courtesy to seek permission before removing my baggage from the bus with me still on it. It feels for me that separating passengers and baggage is totally unacceptable.

On arrival at Columbus, both items were still not present and only turned up 24 hours later necessitating two trips back into Downtown Columbus from 20 miles outside to collect each bag as they arrived separately necessitating unnecessary gas and parking fees. On opening the box, one had been mishandled presumably by being dropped - to the point where a book inside had been totally squashed and bent.

I feel that sometimes there are delays and mistakes are made, but these series of failings go far beyond a simple mishap and show a comprehensive failing in customer service. In this instance, feel it is reasonable to expect a full refund on this ticket and some explanation for these failings so I can feel confident in using Greyhound again to travel to my conferences.

I was treated unfairly by a Greyhound staff on 10/12/11 at the San Bernardino, CA terminal. When I tried to purchase a ticket using my road reward discount voucher, the young lady working didn't know how to enter the promo code which wasn't my fault. So I had to pay standard fare ($252) which caused me not to be able to purchase meals during my travels. Had I been able to use my discount of 20%, that would have freed funds for meals on my 2 days and 17 hours of traveling, from San Bernardino, CA to New York, NY, traveling on schedule **.

I purchased a bus ticket for Monday, October 17, 2011, leaving Orlando, Florida at 2:00 p.m. to Fort Lauderdale, FL. When I got in the bus, there were no more seats available. And the bus driver told me that I had to sit on the stairs of the entrance/exit doors. I was appalled and in shock! I had to sit on those stairs for 2 hrs. and 40 minutes. That is not only dangerous, but illegal! That should not be permitted, and it should have been handled in a professional manner. I want my money to be refunded in the amount of $55.99 immediately. I am sure you have cameras in the bus. Therefore, you can view it for yourself! I look to hear from you soon with my refund in the mail. The telephone number above is my mother's. I do not have a phone at this time. But you can contact her to resolve this matter as soon as possible.

My family and I took a Greyhound bus from Tyler, TX to Lake City, FL for a family reunion in July 2011. The only pleasant experience was when we purchased the tickets from the station in Tyler, TX. The personnel that worked there were very pleasant and helpful. The trip itself was a nightmare, some of the the bus drivers were very rude, especially the female driver on the bus we boarded in Houston. The bus we arrived on was late coming in. Houston was the meeting point with other family members coming from the Dallas area. The female bus driver was very rude to my mother-in-law who was pleading with her to not leave until we arrived. When we did arrive she was very rude to us acting as if it was our fault that the bus was late getting to the station. Trying to talk to her was impossible, she stated that, "I don't care what city you're going to, just the state". There was no time to find a supervisor to complain to, because I am sure she would have left us stranded.

This started the ball to rolling creating the worst travel experience of my life. The buses were old, raggedy, dirty. The passengers were packed in like sardines, the bathrooms were disgusting. We were herded off the buses in the middle of the night like cattle, only to be placed back on the same bus or another one that was just as bad. The website stated the buses were equipped with wi-fi, which was not true except for one that supposedly had it, but it didn't work. When the driver was asked about this, he had no clue how to get it to work, nor did he care.

When the female driver above was asked by another passenger about the lack of wi-fi on her bus, she literally screamed at the passenger that she can't help what was on the website, and he needed to take it up with some one else. Really? No one working for the company we had encountered since leaving Tyler was pleasant or seemed to care about the passengers. They were just there to do their jobs. They fail to realize that if it was not for the passengers they would not have a job. The return trip was just as bad. We were traveling with 3 children ages six, seven, and eight, and this was not a pleasant experience for them.

I left the Atlanta bus station, at 7:30 p.m., on October 13, 2011, and I was supposed to arrive in St. Louis, MO, at 7:10 a.m. On October 14, 2011, due to the bus being late, having a flat tire, missing my connection and not eating for hours, I arrived at St. Louis, MO at 12:30 p.m. I was trying to arrive home to be with my father who is dying. I was very dissatisfied with my trip this time, and I need some compensation due to my stressful trip, please.

I would like for Greyhound to call me about my situation, and my stressful trip, and to either give me a free ticket or compensate me for the inconveniences.

In early October 2011, my friend and I purchased advanced purchase tickets online to travel a week from Albuguerque, NM, then getting off at Holbrook, AZ, then after which, the bus would continue to Phoenix, AZ. We arrived 4 hours ahead of our 11:05pm departure time. We went to eat something and returned to get in line at 10:00. We were told by the counter agent that they were short a driver and that one was coming from El Paso, but may not arrive until 12 or 12:30am. By 12:50am no driver had arrived. When I went to the desk to inquire (because no announcements had been made to the waiting area) there was no one there. At the side of the counter was a sign that said it was closed from 12:00 to 1:00. When an agent did arrive, he was explaining to another customer that the bus may not be here for another hour or 2. I told him that making an announcement to that effect would be helpful. He took exception to my tone (I admit that my patience had worn thin by this point... now 2 hours after the departure time on my ticket and now looking at waiting another 2 hours) and told me I should have gone by air if I didn't like things there. I persisted that most people can accept that unforeseen problems occur but that the least he could do was make an announcement to let people know what was going on. At that point he cocked his head toward the waiting room and yelled, "The bus won't be here for 2 hours!" I calmed down and apologized for my tone and he began to make excuses and complain about corporate management.

At 2:30am, we were finally instructed to line up at Gate 2 and very slowly began to board a bus. This bus had arrived around 1:00am, parked at the gate, and the motor and lights were turned off. Evidently, a driver was still not available until 2:30. By about 2:45, the bus was filled to capacity and we sat there for 30 minutes. At about 3:15, someone came on the bus and told everyone to get off of that bus and get on another one. We finally left between 3:30 and 3:45.

Every staff member (with the exception of one desk agent we encountered early in the evening) was either directly surly, or exuded an attitude totally lacking any care or empathy for others. Greyhound clearly has no concern for their customers. Why should they? They have no competition and most of their clientele cannot afford more expensive options. The fact is that if one needs to travel from Albuquerque to Phoenix, has no car, and can't afford to rent a car or fly, that person just won't be able to get there, period. Greyhound knows it, or certainly could figure it out, and cares very little about it. If they did, they would have some measures in place for people as inconvenienced as I was. Oh, and they would respond to letters written to Customer Service in much less than 4-6 weeks. Yeah, call Customer Service after hours and listen to the recording.

I am disgusted and saddened by the mistreatment I witnessed of people with no choice but to be there. If there was ever a case study for the benefits of competition, this is it. Obviously, I will never attempt to ride a Greyhound bus again and I will make it a point to share my disgust with this company at every opportunity.

The buses were terrible and rundown and the footrests were missing. And why did the bus at midnight go through Kelsby, or some strange name of a town with abandoned buildings? It was weird. I'd like a total refund please.

1.) We traveled on a pre-purchased ticket from Cleveland, Ohio to Columbus, Ohio to Springfield, Ohio on 8/18/2011. When we arrived at Greyhound station at Columbus, Ohio, we were informed by the female agent at the customer service counter, who identified herself as Ms. Diane, that the next bus to Springfield would not be until over 14 hours later. This was contrary to what was told to us when we purchased our ticket initially. We were given to understand (when we purchased our ticket) that we would have to wait for no more than three hours at Columbus for the connecting bus to Springfield.

2.) Since we had a prior appointment at Springfield, Ohio, we were left with no option, but to hire a taxi to take us from Cleveland to Springfield.

3.) Therefore, we asked for a refund for our unused portion of the ticket. We were asked by Ms. Diane to speak to the lead supervisor. After making us wait for over an hour (and he was not busy, he was simply chatting with others and having coffee on the job, i.e. shooting the breeze), a rude man spoke to us. He declined to provide any name and no professional accountability, in spite of us asking him for it. He displayed no visible name tag either. Description-wise, he was clean-shaven, brown-skinned, dark-haired, apparently middle-aged, male. Diane mentioned that his name was Eddie, and he was the second shift supervisor.

4.) This Eddie was extremely rude, had an offensive manner, and evidenced a bad attitude. He spoke with a thick English accent, and had a poor command of English. He refused to give us a refund, refused to provide his name, refused to give us the contact information for the Greyhound customer service office either, or anyone else that we could contact. He evidenced an arbitrary whimsical manner, mentioned that he was in-charge and his decision was final. He was extremely discourteous and unhelpful, and walked away after muttering incomprehensibly in his broken English.

5.) Needless to say, we were not the only customers and passengers who were at the receiving end and bore the brunt of the terrible attitude of this lead supervisor named Eddie. There were at least two other passengers who suffered the same fate as us. As you may probably realize, many passengers may not take the trouble to contact Greyhound, especially since this Eddie refused to provide any escalation-of-concern information and refused to even provide the contact information for the head office. All Eddie did was to threaten to call the police and security to have the passengers arrested if anyone questioned him.

6.) Why do Greyhound staff (especially supervisors) display no visible name tag and no professional accountability, as is done by most professional organizations?

7.) It is extremely disappointing to note that Greyhound employs supervisors of such a bad caliber as this Eddie within its organization. As you may very well realize, we are a small sampling of the entire customer public. Furthermore, the best advertisement any business carries is by word-of-mouth, irrespective of how many dollars it may spend on costly advertising. Put yourself in our shoes. What would you tell people that you know about Greyhound? And would you want to travel by Greyhound again?

The first bus I was on was dirty. When I say dirty, I'm not talking about something that was easily wiped off. I'm talking about stains that looked carved on, for lack of better words. It was every seat, looking as if they were stepped on by someone who had been drained in mud. Not to mention, how cold it was on the bus! It made some of the passengers yell out every few hours to the driver to regulate the air conditioner, only to be told that she could not.

On my return trip, I asked an employee at the bus station whether my bus arrived or not. He was so rude when telling me to just look at my ticket. The reason I asked was because some buses get delayed and I just wanted to make sure. It turned out that the bus was in fact late. The station had no idea of this. They even announced that the bus had arrived. When I went outside to ask, it was the wrong bus! I went to ask where the bus was parked. He said I would have to wait 2 hours for the next bus, thinking that the bus had arrived and left. He even had the nerve to announce on the intercom that I was so confused, when he, and his co-workers, were the confused ones. When they found out that the bus was delayed, they did not have the mere courtesy to announce it. Instead, I had to go up to them and ask, before I was told that there would be a thirty minute delay.

I can't remember ever experiencing such a consistently dirt bag level of "customer service". The phone operators based in Colombia are hardly intelligible, not knowledgeable, and sometimes stupid and/or insulting. They also lie outright about their names, ID number, and even claim to be in the USA. Greyhound gouges travelers with unjustified extra charges. If you contact Greyhound by phone, expect to waste time if you even reach anyone and expect to be treated like dirt.

Special recognition goes out to these two phone clowns in customer service, whom I believe are in Colombia (but they claimed that they are in Dallas):

Escobar with the ID number **. He had a thick accent, was hard to understand and did not understand English well. He was rude, argumentative, insulting, and useless.

Hernam. He refused to give his employee ID number. He did not understand English and it was hard to understand him. He lied outright to me repeatedly, claiming he was unable to transfer call to a higher up. He was unable to understand even a simple question.

Incidentally, Greyhound appears to be saving money by using "voice over internet protocol" ("VOIP") for phones which gives a several second delay and also reduces sound quality, making things worse.

The website strongly implied that their buses are new and equipped with wi-fi, power outlet, etc. But two trips (Los Angeles to Las Vegas) and back, there weren't.

I had nothing to keep me entertained. It changed the value proposition compared to other means of travel. I expected to be able to watch movies on bus through mobile device so I didn't even bring a book. I spent the entire 6 1/2-hour ride both ways with no diversion.

On September 1, 2011, I made an online purchase for two round-trip tickets from New York, NY to Norfolk, VA, scheduled on September 2, 2001 to September 6, 2011, for Wanda and Carlton **.

Once seated on the bus and the bus started to move, I realized that I could not turn on the overhead air, so I asked the bus driver to assist me and he told me that it was not working. I had no other choice but to continue my long journey to Norfolk, VA.

To add insult to injury, there was a homeless passenger that boarded the bus, which made the stench in the air that much more unbearable, without the air conditioning system working. I felt that my safety was in jeopardy, due to the condition of the homeless passenger, in a confined space. I felt so queasy that I could not eat the entire day or use the bathroom on the bus, but waited for a Bus Stop to use the bathroom.

In Salisbury, MD, the bus broke down, the driver got off the bus, closed the doors and left the passengers on the bus with no air and with the humidity of that day, the bus was stifling. I could not take it any longer, so when the passengers prided the doors opened, I followed the other passengers that exited the bus. The trip took 11 hours due to the bus breaking down, which I had to endure an additional 2 hours of discomfort.

Some passengers were picked up on the highway by relatives that were close to where the bus broke down. We were too far away for our relatives to pick us up, so we waited for the driver to get the bus started again and got back on the bus.

The 11 hours trip was such a nightmare that we called AMTRAK and booked two seats back home to New York, NY, whereby causing us to spend an additional $126.00.

I called customer services and spoke with a Ms. **, she said that the ticket was non refundable, and the only assistance that she could offer was a onetime voucher to ride on Greyhound at a later date of my choosing. I will never take another trip on Greyhound for that distance again and take a chance on enduring what I had to, on September 2, 2010.

I feel that in good faith, Greyhound should return that portion of my funds that was not used. They only provided partial service, and if not for the unbearable conditions that I had to endure, I would have returned home by the Greyhound Bus, that is why I purchased round-trip tickets.

Greyhound is supposed to provide their customers a safe environment, as well as safe travel, but Greyhound did not provide that for me on, September 2, 2011.

I am asking Greyhound to refund the amount of $96.50 for the portion of the trip that was not used for two passengers, which did not travel back from Norfolk, VA to New York, NY.

I went to the Nanaimo Greyhound station on September 1st 2011 to purchase a ticket to Quesnel.

When I was buying my ticket, the employee helping me purchase my tickets for me and my girl friend, Haley **, told me that it would be cheaper for me to get a ride to the fairy catch the Greyhound from Horseshoe Bay to the Vancouver Depot and get my ticket there. I proceeded with what he told me to do and when I arrived at the Vancouver Depot, the tickets were sold out for Quesnel. The employees did not even tried to help me. I had no credit card and no were to go all night. I had to walk down east Hastings with my girl friend at 11:00 pm to try to get in a hostel which I could not do because she had no id.

Now, I cannot go to Quesnel to see my mother, since five years, who is also dying of H.I.V.

On July 30th 2011, around 10:00 am, I got on the bus at Starke Fl. Greyhound Station. The bus arrived at 101 Northeast 23 Avenue, Gainesville On Fl, 32609 and Greyhound station at around 11:00 am. At 11:30 am, I and some of the passengers got off the bus. I went to the ticket counter to ask Thad, an employee, if there was a bus that I could take that would go straight to Orlando so that I would not have to go to Jacksonville then to Orlando. He told me that I could wait at the station for three hours for the next bus and get some food from the restaurant down the street or take a bus ride for three hours to Jacksonville and back .

While other passengers off the bus and I were at the ticket counter, Fred ** the bus driver, came in to the ticket counter. At that point and from the information I got from Thad, I walked outside to smoke and as I was about to light a cigarette, the bus driver came outside and said "don't smoke that cigarette, I have asthma." I asked if we are leaving now, then the bus driver thrust himself at me and grabbed my wrist and bent the wrist that was holding the cigarette until it was hurting. At that point, I put the cigarette out and asked the bus driver why he grabbed me then he replied that he has asthma and that he can't stand to be around smoke. I told the bus driver that he should not have grabbed me. He then throw my ticket on the ground and got on the bus and pulled out of the Bus station.

I walked to the bus station and told the employees what had happened and asked them what was wrong with that driver then Thad stated that the bus driver was having marital problems and that he should not be bringing his problems to work. I asked Thad the bus driver's name. I walked to a restaurant and waited for the next bus and while I was at the restaurant, I called customer services to file a complaint but it was not open; this was on a Saturday. I should have called the police that day but instead, I just took the next bus because I just wanted to get home.

On August 2nd 2011, I called customer services and made a report of what happened and I was assured by them that someone would be calling me back from the corporate office to follow-up my complaint soon. On August 16th, I called the customer services number and got the run-around for hours. I finally had enough and decided to call the Gainesville police to make a report and after I made the police report, I was told by Gainesville police officer deputy Wilson that I am going to need to come to the Gainesville police department to make a written statement which I plan to do this weekend. On August 20th, I did an amendment to my police report.

I finally found a way to get a hold of Greyhound corporate office and spoke with Mrs. Walker. She informed me that the customer services person I spoke with did not write my whole statement and that the agent stated in his report that the call dropped and he did not put that the customer wanted a return call with regards to his complaint. While talking with Mrs. Walker, she asked me if the bus driver or ticket agent wrote an incident report and that they should have written an incident report on what had happened. They were trying to cover up what had taken place that day. Mrs. Walker explained that an investigation had to take place and that she would expedite the investigation and get back to me as soon as possible.

When I got off the phone with Mrs. Walker, I received a call informing me that I just got a letter from Greyhound customer services stating that they were very sorry for any inconvenience that I may have had on July 30th 2011 that also shows that I did call customer services and Greyhound admitting something happened and they were apologizing.

I was traveling from Vancouver, B.C., Canada to Portland, Oregon with a connecting stop in Seattle, WA. The Vancouver bus arrived in Seattle 45 minutes late. My Portland bus had already left so I was told that I had to wait five hours for the next bus departing for Portland (it was 7:30 p.m., so the next bus was at 12:30 a.m.). The man in charge just shrugged when I said that this was not acceptable. He said that he couldn't do anything for me. I was in a panic because I was in a strange city, and the Seattle bus station is not the best. It's small and there are quite a few sketchy people around.

I called my travel insurance company back in Canada and was told that I could be eligible for a claim if the bus was delayed due to a traffic accident or police procedure. When I asked the Greyhound employee why the bus was delayed, he said that he didn't have that information. He said that the highway patrol would have it but was unwilling to go the further step and find it out for me. He actually told me to check the next morning's newspaper to see if there had been any road accidents.

I wanted to check into a hotel so I could sleep, then take the early bus the next morning at 8:00 a.m. but couldn't be sure that I would be compensated by my insurance company because I didn't have the proper documentation to prove why my Greyhound bus was delayed. There was a nice hotel a few blocks away, but it was too pricey for me to take a chance and not be compensated for my expenses. So, I had no choice but to wait it out in Seattle until the 12:30 a.m. Portland bus.

I am officially done with Greyhound. I had a problem trying to get a refund after purchasing a ticket online. I paid for the ticket for a relative. That relative was unable to receive the ticket due to it not being a "gift ticket". I didn't know that by selecting myself as the primary card holder, I would also be placed on the ticket. Customer service is both a headache and a joke. I have warned my family and friends. And I found out that at least 2 of them had similar problems. You may want to think twice about using their online method.

I ordered bus tickets to go to Buffalo and was said to arrive there an hour early, so I arrived at 11pm. When I got there, the line was so long and barely moved. By 2am, we were halfway down the line when one of the workers told us that there were no more buses and that we would have to move to another gate, which caused so much chaos. Everyone started running to the other gate which was completely unfair because the last people in the line got to the gate first and vice versa.

When we arrived at the gate, we were told to be patient and that the next bus would come at 4am. When I asked one of the workers if I was in the correct place, she just gave me an attitude saying "I don't work for Greyhound". Well if you don't work for Greyhound, then why are you telling people what to do, where to line up, etc? There was a bus that came up to one of the gates with no line and everyone starting jumping out of the line to get on the bus because we were told that it would get us to Buffalo. So we followed everyone else onto the line but the lady who worked there kept pushing everyone back into the line, and she was especially pointing me out.

I would have at the very least thought that they would have set seats for everyone instead of having the people fight for their seats. The worst part is that they don't even guarantee a seat. Had I known that there is no sort of order and so much chaos, I would not have taken the bus. Horrible experience and I will definitely not be going back for whatever reason. I even gave up waiting and just decided to order plane tickets to get there instead, so much more civilized. First and last time there. I'm not going back again and definitely avoid if you can.

I was allowed to transfer my own bags until I arrived in the Oklahoma City Greyhound station. I tried to retrieve my bag so I could put it on my new bus. I was spoken to harshly by a Greyhound employee for attempting this and was told he would make sure my bag got on my new bus.

It did not and the driver was no help. I have filed a report and am waiting to hear from someone. I have not been able to speak to a human being about this incident. I had gifts for my grandchildren, son and daughter-in-law in my bag along with the clothing I would need for my 10-day visit with my family. I also had my large print Bible and three cartons of cigarettes. I also had some winter clothes as I am flying to Seattle in 10 days. I had feelings of frustration when dealing with the rude employees in Oklahoma City. Because of my experience and lack of concern from Greyhound's side, I will no longer ride Greyhound and I will do my best to discourage others.

I purchased my ticket on line and I was supposed to change buses one time during my trip to Cleveland, Ohio. I had to change buses three times. My return trip was horrible. I arrived at the bus station an hour before departure (thank God I had my ticket) and the computer was down so no one could purchase a ticket. The supervisor named Renee was very rude. She did not want to answer the customer's question. She rolled her eyes and said that she was not going to manually write passengers tickets.

We changed buses in Cincinnati and a young lady was trying to help her grandmother on the bus and give her belongings. The bus driver was so rude to the young lady, threatening to put the grandmother off the bus if she did not step away. This trip was the worst trip ever. I hope that I never experience riding the Greyhound bus ever again.

A ticket was purchased online; the printout was incomplete. Mr. ** would not honor the printout and another ticket had to be purchased. The phone number for ticket refunds, which was advised by the terminal personnel is never available to answer. The message, anytime of the day, is "thank you for your call, the lines are busy", hangs up and "try again later".

I was informed by a coworker of a special fare they had heard of running for the month of August.

So I called their fare and schedule line to get a courteous but completely incompetent representative that couldn't speak English very well let alone comprehend what I was asking because he kept asking me to repeat my question by saying "sorry". I was only asking if that fare that I had heard of was actually true. He kept putting me on hold and ended up getting disconnected. This was after being on the phone for 10 minutes.

I then called the customer service location in my city to see if they knew about this deal. After being on hold for seven minutes, I was told they do not have fare information and that I needed to call yet another number. I called that number and was on hold for another seven or so minutes to be told that I needed to call the fare and scheduling number that I called to begin with.

Unbelievable! I can't get a simple question answered. They definitely lost a potential customer in me.

On 8/13/2011, I purchased a ticket from the Greyhound Bus company. The ticket was a round trip from Austin Texas to Dallas Texas.

I boarded an Americanos Bus and left at 7:20 AM. Not only was the bus packed like sardines, the restroom on the bus had such an odor that I was physically sick to my stomach. This is a 3-hour and 25-minute trip and to be physically ill from the stench was totally unbelievable. Wait, there's more.

On the return trip from Dallas back to Austin, I boarded another Americanos bus and this time there is no light in the bathroom. I boarded this bus and left for Austin at 7:30 PM, another 3-hour and 25-minute trip, and by 8:00 PM it's dark. How can you use a restroom with no light?

Something has to be done about these situations. Upon arriving at the Austin station, I went to the front desk and told them that the bus I was just on had no light in the restroom. This bus was traveling to San Antonio after their stop in Austin. The staff was rude when I asked who regulated the bus company and said, "this is a private company no one regulates us". I asked how they can let this bus leave on another 1-hour and 1/2 trip with no light in the bathroom. His comment was that they're not all like that.

I stayed around to see if they would allow the bus to leave without fixing the light and, guess what, they did. This company is rude, nasty, and something needs to be done.

I was waiting for my brother-in-law's mom inside the Greyhound Bus Depot here in Sacramento, California. Mind you, the new one was supposed to be so great. Well besides that, I was waiting for a bus that was like 3 hours late. I asked to use the restroom and was told that I needed a ticket. Okay, well I don't have one so where are the bathrooms for people who don't have a ticket? I was told to walk 3 miles and I would find one, then laughed at by the security. It was the security telling me this.

I asked for the corporate manager's office number to make a complaint but I was given the number to the same bus depot that I was in and laughed at by several people; I have their names. So I went into the office where one manager was working and stated my problem. She said, "oh well, since you're pregnant I will give you my permission to use the bathroom."

"Excuse me. I'm not pregnant, I'm a diabetic". So she said SORRY, looking at my stomach. "Oh, I just assumed you were pregnant", made me feel discriminated against. How could anyone assume someone was pregnant just by the looks of them? What if I just had surgery or some life-threating disease? Sorry is not gonna help.

I can't believe I had to go through that just to use a bathroom. Then I was laughed at by several employees. None of these employees would give me the corporate number. They told me, "good luck getting a hold of the Corporate manager." Two, whom were working behind the ticket counter, were laughing about the situation. I just don't understand! It is a public place where people are supposed to use the bathroom and there were no signs stating you can't use the bathroom. Just a rude security and the employees who worked the night. I feel these people do not belong working with the public. They give the Greyhound industry a bad name. I don't think somebody needs to be humiliated in front of many people like that.

I bought my ticket in Lawrence Kansas and was traveling to Melbourne, Florida. Our first stop was Kansas City, Missouri and we changed buses there. I was supposed to get on the bus that left at 10:35 pm but I didn't get to leave until about 1:00 am to 1:30 am.

The sales representative there made me purchase a re-board pass. They said anyone that purchased a ticket at the station had first priority to get on the bus. After I got to St. Louis my wife called corporate office and they told her to tell me to talk to the lady at the ticket stand and explain to her what happened and she fixed and re-did my tickets to go to Atlanta, Georgia, but when I changed buses in Atlanta they did the same thing anyone who purchased a ticket there got to go first.

Once I finally headed to Orlando, Florida, I was supposed to transfer on a bus to Melbourne. I went out to have a cigarette break outside but when I needed to get back into the bus station the guard there said I had to go to the end of a long line outside to enter the station and because of this I missed my bus to Melbourne. The same happened to others as well. I had to call a Limo service now that I couldn't take the bus that I already had a ticket for and paid an extra $190 dollars to get to Melbourne.

I'll never travel or use Greyhound again and I think I should be reimbursed for tickets and money spent on the Limo service to Melbourne I shouldn't have had to pay. It was the most terrible travel experience I ever had and I won't ever use any of their services again at every bus station.

Also, all the employees were very rude. I would ask questions, as it was my first time traveling by bus, and explained to them that it was my first time and they would just walk away. They would not even act like they cared about me getting on the right bus. I believe if they don't want to take time to do right by the paying customer or what I went through then the least they could have done is help me instead of more or less steal money from me for services not received in the manner that they were sold to me. I even bought the refundable ticket for extra fee.

Greyhound will never get another penny from me at all and I do think they should refund all money I paid and the Limo fair I shouldn't have paid for when I already had a bus ticket they wouldn't honor. It is a bunch of **.

I went to purchase a web fare discount ticket for Ottawa to Toronto. After filling up the detailed web information, the price grew from $122 to $156.

Besides our customary tax, there was the addition of a mysterious "gift fee' of $18 all because my wife was purchasing this ticket with her Visa.

This rating is for Greyhound Canada's out sources call centre.

I purchased my bus fare from Vancouver to Hedley, BC and from Hedley to Calgary, AB in advance to save money. The tickets did not arrive before my trip was to begin. Vancouver terminal was able to look up my information and allowed be to board to Hedley, BC.

Hedley is a very small town and the small store acting as a bus terminal does not have communication equipment (computer/fax) to verify that I had paid transportation, so I purchased a full-priced ticket to complete the second half of my journey. I've never received a refund.

I brought my aged mother to the bus this morning and witnessed appalling rudeness on behalf of the driver. His first and only initial word to her was a gruff "ID". When she initially failed to understand this barked utterance, he repeated it with increasing volume and contempt. By the time she understood his request, she was too stunned to answer. When I protested on her behalf, he responded as though we were both idiots and offered words to the effect that he wouldn't let her on the bus if we didn't like his attitude.

I purchased a round-trip companion fare ticket. For the return, I arrived a little more than five minutes before the scheduled departure. The bus had already left. Next bus? Six hours. Not like missing a city bus.

I spent many, many hours trying to contact Greyhound. I sent a form via their website, called their non-toll-free number in TX about 50 times. I never got through. I called my local Greyhound in Key West and was told to call Miami while Miami said to call Key West.

I was on hold for 20 minutes with Miami until phone died. I called Key West again and was told he would contact Miami and call back. Nothing yet.

This is the second round trip with the same time. Last time, the driver also left early, but we were there early.

I would like a refund for a non-refundable ticket. I was there, the bus was not. I had to purchase another companion fare within a couple of days for travel next week. As it is, I had to pay much more when the bus departed early and arrange alternative transportation.

On July 25, I ran there to catch the bus heading back to Flint, Michigan. The lady did not want to check my luggage in. She didn't want to tag my bag. She wrote Flint, MI on a tag and said "Next time you have your own tags." I left the counter and went to the car and got my friend to sit inside with me. I went to the cooler to see what they had anything cold to drink and when I went back to my seat, she came out and started rearranging the stuff in the cooler.

I then asked her son if there was a power outlet I could use. He said yes and pointed next to one of the coolers close to him. I said thank you and just as I started to plug my device up, this lady came out from the back and started yelling at me. I told her that her son had given me permission and she said that she didn't care. That she didn't want me to steal anything and that I wasn't supposed to be there. I told her that I am a grown man and that she didn't have to talk to me like that. She told me to shut up and leave. I told her that I was a paying customer waiting for the bus and that I would leave when the bus got there.

There was a man and his nephew there and the man tried to tell the lady she was wrong but she went off on him also. The lady that was with me tried to talk to her and she told my lady friend to shut and get out of her face. She then said she was calling the cops. I said to go right ahead. While I was standing there watching her call the cops, she said, "Don't look and get your black butt out of my face." I told her that these are my eyes and I can look anywhere I please. By then, the cops came in and asked what was going on. I started telling them what had happened then the officer told me to move to the side while he gets other statements from the people that were there. After the officers talked to the people there, he then went and talked to the owner who later came back out front to apologize.

I told them I didn't want to talk to the lady. All she was going to do was get a fake phone apology and to the next black person that comes in, she'll do the same thing all over. I just wanted to get back to Flint, Michigan.

I boarded the 1:30pm bus from New York Port Authority to Bally's Casino Atlantic City. Upon getting on the bus, I noticed the seats were in very bad condition. They were ripped and the material was stained. It was disgusting to sit on, so I spoke with the bus driver who said that he could do nothing about it. I would have to complain to the manager. He gave his name as Mike ** I had to use my wash cloth, to put on the seat, to sit down. As I got up upon our arrival, I picked up my wash cloth and it was stained beyond belief. I couldn't understand how filthy it got from the seat.

I paid $35.00 to have a nice time in AC and I don't feel like I deserved to be placed on a bus so disgusting. The bus I was on should be placed out of service and get new seats in place of those old ripped and stained up ones. I did not enjoy my ride and I even attempted to ask about the train back to NY only because I couldn't stand to get back on a filthy greyhound bus again.

Someone should take responsibility and get it together. We pay our hard-earned money to go and have a good time. We should not have to be sitting on dirty, filthy, torn and stained seats. I'm ashamed of Greyhound for allowing people to sit in such filth. I work for the City of NY and I will be addressing this topic further because this is out-of-order and I have pics to show.

On Tuesday, July 19th, my wife and son departed from Fresno, CA. at 1:00 p.m. to Cedar Rapids, IA. Their combined tickets were $438.00 and they would need to make four luggage transfers to Los Angeles, CA., Denver, CO., Des Moines, and Cedar Rapids, IA. They would make many bus transfers and one of them was in Las Vegas, NV. While my wife and son were waiting to get onto the other bus, my wife became incredibly hot and fainted. She needed an ambulance to assist her to the hospital and she had to stay at the hospital for many hours. She and my son missed the rest of their trip.

I paid for a trip to Iowa and they didn't even make it halfway due to a medical condition. I wanted to get at least some money back, but Greyhound has "non-refundable" tickets.

the driver was not a nice person. On the way back from Va. to Columbia SC. we had to wait for another bus and was not told why. Some people got on the first bus and the rest of us had to wait for the second bus I was in line the very first person but they did not count from the first person they started in the back. I do not feel that the action was right. I was not pleased at all.

My sister went to pick up a pkg that was supposed to arrive at his location today 7/9/2011 anywhere from 9-3 which were the hours that were given to me the day i sent out the pkg. The so called christian person that was there as the customer service representative for 1.) was on a personal call not helping out its customers. 2.) did not want to help when my sister asked if he could help her if she's give him a tracking number 3.) there was another lady needeing help transfering money he stated he couldn't help because the money could be laundered money?

F*&^ idiot. then he proceeded to tell me sister that she needed to get out because she couldnt' control her dauther needless to say that she was trying to help out the lady with the money transfer. 4.) their hrs of operation are different from what the corporate offfice has. 5.) i called with for about 30min this moron anwsered and said " i can't hear you, hello, hello, hello" now what kind of s*** is this?. THAT BEING SAID this is the LAST time I will ever use them for ANYTHING, Greyhound has really beat worse companies as far a customer service. VERY SAD.

I utilized Greyhound, as my employer set-up my transportation from High Point, North Carolina to Waxahachie, Texas, for training. When I arrived in Texas, there was no sign of the bag. I went to speak with someone in the customer service desk; and they gave me a tracer and confirmation number, and nothing else. I did not find out that I needed to file a claim form, until I called to check on the status of the bag. I had my wife call, as I am in training, so that we can further investigate; and that was when we found out that we needed to file a claim, and that it had to be done and in person (now keep in mind, I am in Texas and I do not have transportation to get back to the station).

My wife has went down and obtained the claim form but she gets conflicting stories as to how to process the said request. During the calls to customer service, my wife has been spoken to rudely and hung up on; and we have been trying to get this expedited due to the fact that my blood pressure medication is in that bag, and I will not be able to get this filled again until my 30-day supply is up. We explained that to them, and they still tell us to give them 90 days for them to find the bag.

I ordered a bumper for a car. The bumper was paid for as well as the shipping. The shipping was by Greyhound. I signed for the bumper when it had arrived at the local terminal. Only after I had signed for it, I was allowed to have it in my possession. While loading it into my van, I noticed that the ends of the bumper appeared to be loose. The bumper was wrapped in bubble wrap. I pulled the wrap back and noticed that both ends of the bumper had damage. I immediately contacted the employee in the terminal. She did not know exactly what to do. She took my phone number and said she would get back to me.

The bumper was ordered at the end of November 2010. The item arrived on December 17, 2010. The terminal worker contacted me on the 29th of December and had me sign the damage claim to be sent in. I mailed the claim that same day. The claim said it would take 90 days to process.

After waiting 90 days, my wife called Greyhound. They had the claim, but did not assign a claim number to it. The person said it would be assigned a claim number and it would take 90 days to be processed. After 30 days, my wife called Greyhound and finally talked to a lady who said she would get on this immediately.

After a few weeks, we got a letter in the mail stating that they needed a copy of the invoice from the purchase of the bumper. In April of 2011, I emailed the business that I ordered the bumper from. They sent me a copy via email. We made a copy and sent it back to Greyhound. On May 3, 2011, we received a letter from Greyhound stating that the claim is denied. My wife called the claims examiner and the lady said it was denied due to how the bumper was prepared for shipping and it was not their fault for the damage. She suggested we contact the business that we purchased it from. On 28th of June 2010, my wife call the bumper business. They stated that we should have contacted them about the damaged bumper when we received it. However, we did not have any invoice or information on what to do about any damage of said item on receipt. We thought since Greyhound damaged it, it should be their responsibility to replace it or refund our money.

We contacted our attorney and he advised us that it would not be financially feasible to have him take action on this matter. He said to go to small claims, but he was unsure who was actually responsible.

I know this is not that much money, but it is the point that has my wife and myself upset.

On May 26, 2011, I boarded a Greyhound Bus from Detroit, MI going to Benson, AZ. I checked my bag at the front door of the Detroit station and have not seen my bag since. I was told that once I get to Dallas, TX that I would have to get my bag and place it on the transfer bus but when I got to Dallas my bag was not there. I was then told that maybe it went on to Benson, AZ and should be there once I got there. I arrived in Benson, AZ on May 28, 2011 and was dropped off at a McDonald's and my bag was not there.

Since then,I have returned home and I have been calling every week to track down my personal items, I have filled out a "tracer claim form" (June 4, 2011) and have not heard anything at this time, I have been talked to very rudely as if I had done something wrong, I have documented every time I spoke with someone, their names, the times and the dates and no one has said anything to me at this time. The last representative that I spoke to said that I will be compensated for my stuff so I would have to wait until the time allowed. It is not the compensation; I want my stuff. I had medication in the bag and I trusted Greyhound to handle my stuff in a professional manner and I have not been treated fairly.

Why is it so hard for Greyhound to understand that I just want my personal items? Is this the way that Greyhound treats their customers? I hope that I never have to ride the bus again! This is the first time and the last time! I thought it would be a fun trip traveling to see the southwest, but to have to get to my destination and not have any clothing but what was on my back is really not good and to have to purchase clothing once I arrived there is really not good. This is really unfair and I am going to continue to pursue this until I find my bag!

My husband and I were traveling via Greyhound yesterday (Friday, June 26th) from New York to Toronto. We departed at 8:45 pm from New York and got to Buffalo Station around 4 am the next morning. We were initially informed that at the Buffalo terminal, the bus driver will be changing from a U.S. to a Canadian driver. However, once we reached at the Buffalo terminal, we were informed to get off the bus with our luggage and take another bus that was also heading to Toronto, since that bus had room for more people. Once we got down to get our luggage, we were notified that somehow our luggage was lost/misplace/stolen! More individuals were also missing their luggage. The bus driver and the assistant seemed ignorant of the situation and simply told us to file a claim. We were given claim forms with a customer service number and told to contact the customer service department for further information. That is understandable.

What is retarded and absolutely unacceptable is the kind of customer service response we have received since last night. This afternoon (Monday, June 27th), after numerous calls to customer service and many other Greyhound departments, we got through to a lady who claimed to be the supervisor at Greyhound Buffalo and told us that she did receive a luggage matching our baggage's description. She told us that we could either file a claim form at the downtown Toronto office and have our luggage delivered to the Toronto station in a day or two, or we could come pick it up. We decided to go with the latter. This turned out to be big a mistake as no supervisor was on site when we reached Buffalo Station around 8 pm (same day). This is after a two-hour drive from Toronto to Buffalo (one-way!). Rather than assisting us through this ordeal, the staff, four gentlemen who were simply sitting around joking with each other, seemed uninterested in our inquiry and refused to help us. Upon persisting inquiries, they simply told us to go to the next representative available.

This has been the absolute worst customer service that I have ever experienced. I have lost hope with this company but I am hoping this issue gets noticed as high up as possible. I am not the first person to submit a complaint against this company and given their approach to customer service. I certainly won't be the last one. This kind of non-responsive customer service (and personnel with such callous attitude) needs serious disciplinary action.

I called about bus fares for myself, my sister, and her two kids. I was told in May 06, 2011 that a round-trip ticket to go to Orlando, Florida for myself will be $174.00 and the companion fare will be the same for my sister and her kids. I was told that this will not change until June 27, 2011. I decided to purchase my sister's and my tickets on June 22, 2011, and the customer service agent told me that the price had changed. I had to pay way more than what I expected. If I would not have already purchased my tickets for my family vacation, I would not have paid for the misinformation and terrible customer service I received.

Whenever I call Greyhound there is always a foreigner and he or she cannot speak English well. Then you have to continuously repeat yourself a lot. I previously had a situation with them earlier when I went to Memphis, Tenn. and they gave me the wrong time for my bus tickets. The Greyhound Company is terrible. Then the bus is uncomfortable and they have too many stops for the distance that the bus is going. For example, I have to transfer from three buses to get to Orlando, FL and back. I live in St. Louis, MO. Greyhound is a beat! Their company needs to be investigated.

I purchased a ticket online on June 3 and the ticket would not print. They have a reprint option, but it had an error when I tried to reprint my ticket. I called Greyhound to tell them about it and that the money had already been drafted from my account. The option they gave was simple -- to purchase another ticket and request a refund. I am very upset because I have not received my refund and I have no idea if I will ever receive my refund.

On my letter, I posted a screenshot of the error I was receiving so that they could see it and not be able to claim that I was lying. I hope I get my refund soon, but I'm not sure if I ever will.

My husband was traveling from Wichita Falls, Texas to Houston, Texas. He had 2 stops and 1 transfer. From Wichita Falls, Texas to Fort Worth, Texas, he was inconveniently and uncomfortably seated in the door stairway for the duration of this trip with his heavy 2 pieces of luggage that he paid for to be checked. My husband has chronic neck, back and shoulder pain, so I assume there is no need to tell you the results of this. From Forth Worth, Texas to Dallas he received a seat, but still had to hold on to his own luggage. From Dallas, Texas to Houston, Texas, my husband transferred buses, walked his luggage to the bus to be placed on the bus and boarded with a seat (Thank God), until he arrived at Houston to find himself without luggage that was "somehow" left in Dallas. The representative at the Houston station rudely offered no assistance nor apology. Her response was to "come back" to downtown in 24 hours to fill out a baggage claim. This is baggage, not a missing person who may change their mind and come home. Who has time to "come back" downtown in 24 hours to fill out a form that you have in your possession now?

Not only that, the follow-up time is 7-14 days if you are lucky, if not, 30 days to receive a letter stating that they just received your claim with possibly no result. The representative then said that the bags would go back to Wichita Falls instead of heading the destination direction of Houston, Texas. Why? We informed the representative that all his medication and medical equipment was in his luggage. Her response, "You'll have to come back in 24 hours and fill out a claim form." Again I ask, why? I filed 2 complaints online for customer service and lost baggage. I called and filed a lost baggage claim and was transferred to customer service to be told to call back because her computer was down. How come there are no actual numbers to the bus stations themselves, or even a way to contact a representative to do a physical search before this baggage gets really lost or misplaced? Lastly, why are there numerous and when I say numerous, I mean it, complaints about Greyhound online and there has been no revamp in the way this company functions.

I purchased a bus ticket on 6/9/11 for $123.30. I filled out a number of online forms and was even sent a confirmation e-mail. At no point prior to, during the transaction, or confirming, was it ever made clear that this ticket was not refundable. I realized I was not going to be needing the ticket, as my travel plans changed; and I contacted customer service before the bus left.

It was only at the point when I called customer service to cancel my ticket that I was informed that the ticket was non-refundable. Customer service told me it was not possible to speak with a manager on the phone. They also take weeks to respond to any email. When they finally respond, their "Customer Service Analysts" fail to acknowledge the problem.

At no point on the website, online purchase forms, or confirmation email, is it made clear that a ticket is non-refundable, especially for a first-time customer. This policy is not in the interest of the consumer. This company is not disclosing the full extent of the products they are selling, and they are keeping consumers' money as a result.

I made it clear in all my correspondence that they did not disclose the full extent of the product to me in 2 phone calls and 2 emails (one from Mr. Daniel **, and another from Mr. Dario **); however, they still refused to refund my money.

Unbelievable crap this company! I sent my child via Greyhound to visit his family in New York from Texas for the summer. He's hitting four transfers on a 3-day trip and his cell phone broke. I'm worried he didn't make the transfers. His mom is pregnant and stressed out beyond belief for her son's safety. I assumed I could just call Greyhound customer support to ask for help in finding him and not one ** employee gave my thoughts the time of day. I called several Greyhound customer service reps here in the US and in Columbia (outsourced call center) to get help and they all stated verbatim the same crap, "Sorry, sir. We can't do anything to locate your son. Here is the number to the next bus station, ask them to announce his name over the PA system."

The problem with this ** solution is that my son doesn't hear too well. When I asked them to just call the bus driver, they refused. Greyhound Corporate (a girl with the initials CB) even said it would be better to call the police department because they might have better luck finding him. Unbelievable, this company. As of right now, I have no idea where my son is and more importantly if he's okay. I will never use Greyhound again. It would have been much better to spend the extra dollars on a plane ticket. If anything happens to my son, I will file a lawsuit on this dilapidated and malfunctioning company for not having adequate procedures in place to locate passengers in case of emergencies. I hate companies that talk to customers by the book and outsource their customer service centers. Nobody ever says, "Let me see what I can do" anymore and it's very difficult to understand English speakers with thick accents, especially if you're making the call from a busy area.

I was denied access to the bus and two black men were put on the only available seats by the black driver. I am a 56-year-old white woman. I suggested that the order of ticket purchase be used. The driver asked where everyone was going and selected the black men, even though I had purchased my ticket two weeks prior and I had witnessed the younger black man purchase his ticket that morning.

I am writing this letter to all of you about an incident that I encountered. I have never been so upset and appalled that some people in this world could be so ruthless. I was taking a weekend road trip to see my mother in Clovis, NM, I had stopped in Las Vegas NM, at a gas station to use the restroom. When getting back into my car, a boy around the age of 16 asked me how to get back to Colorado. I immediately started asking questions on why he didn't know where he was and how he had gotten there.

The boy Vincent said that he had gotten on the bus in Denver, CO and was going to see his grandmother in Pueblo, CO. This boy had fallen asleep on the bus and didn't wake up. When the bus stopped in Las Vegas, NM the tickets were checked. This boy was told he was supposed to get off in Pueblo, he was asked to get off the bus in Las Vegas since he shouldn't have been on there any way, and he should get on another bus to get back to Pueblo. This gas station is not a bus terminal; it is merely a gas station in the middle of no where.

Trying to help this young person out, I called Greyhound. The first manager I spoke with (Joe **) told me there was nothing he could do and this young man needed to get to another bus terminal to get back to Pueblo. The nearest terminal was in Santa Fe which is approximately 45 miles from where we were. Being that this kid was taking the bus he had no means to get to another city, being that he is a minor, he couldn't purchase a ticket.

My first reaction was who does this to a kid, second was all the possibilities of the horrible things that could happen to a kid being out there alone. When I talked with the clerk in the store, she stated buses come all hours of the day and night but they didn't have a schedule. I got Vincent something to eat and drink since he had been sitting in the sun for a few hours with nothing and waited for the next bus. Meantime, I called back to customer service to speak with another manager (Luiz 4962) this manager proceeded to tell me that this was not her problem and I needed to call a complaint line. This number that I called was Monday-Friday 8-5. Being that this was on a Saturday, I couldn't reach them.

The manager hung up on me because I wanted them to help this boy. I was so pissed off and upset that there were actually people that don't give a ** about other people. This boy could have been kidnapped, raped, and/or murdered because the actions your company took which was nothing. Being in customer service your agents/managers represent your company.

We waited around for the next bus to come met a very nice man who agreed to get the boy back to his start point. This company Americano's, I am assuming not affiliated with your company. I was determined to either get this boy to somewhere he was familiar with or I was going to take him with me on my mini vacation and take him back on my way home. My point of this letter is to let you know how your representatives treat your customers, and people who are trying to help another out. I will never recommend your company or services to any one I know and this letter is being sent to the Denver News stations maybe you can explain how your company would leave a minor on the side of the road with nothing.

There are enough people is this world that treat kids poorly and you just added to the list of companies that will forever be banned from my life and everyone I know. Thank you for being so inconsiderate, with out this experience I may have not met this wonderful, grateful, and respectful young man Vincent. I do believe you owe this man an apology and pay the other company that gave this boy a ride back home.

Are bus drivers allowed to use a cell phone while driving? On a recent trip from Ottawa to Sturgeon Falls, a bus driver used his cell phone at least three times while driving! What are the rules and regulations in the province of Ontario?

I have heard rumors about Greyhound but last night takes the cake. My wife was due to arrive at 10:40 pm from ND to Minneapolis from her sister's wedding. Before I went to pick her up, I was visiting with a friend and had a very small amount of alcohol knowing I had to drive to pick her up and I refused to drive anywhere near the legal limit. I walked up to the security guard and asked him what time the bus from Bismark was due to arrive. Rather than answering my question, he asks, "Sir, have you been drinking tonight?"

I replied, "Yes, I had one very weak drink before I came but I am not intoxicated. What does that have to do with anything? I am just here to pick up my wife and simply want to know if her bus is on time." The guy grabs my by the arm, escorts me to the entrance and forcibly throws me into the street. Mind you, I was not giving this guy any problems through any of this or doing anything to aggravate his behavior. He tells me I can't reenter the building so I wait outside where I could see the buses coming in. The guy comes around the corner and pushes me backward three times.

At this point, I was getting pretty pissed and asked the guy what his problem was. His response was to pull out a stun gun and point it at me while approaching me. Each time if I didn't step backwards he would threaten, "Sir, I will taze you if you don't back up."He repeated this phrase 3-4 times until I was actually standing in the street in oncoming traffic. I was not drunk and had done absolutely nothing to provoke this guy! So the next time you are making travel plans for your loved ones, you might want to consider that this could be the type of treatment you receive when you go to pick them up. And I actually paid these people over $200 for her trip. Next time I think I'll book reservations on Amtrak. Thank you very much.

My father Santiago was given a hard time traveling from Houston, Texas to Buffalo New York. It wasn't until he arrived in Buffalo that he had the worse experience and maltreatment from bus driver Mr. **.

Mr. ** was supposed to bring my father to Batavia, NY but instead kept him from going anywhere. When I decided to drive to Buffalo to pick up my father and bring him home, he was unable to leave the building due to the bus driver shoving the door in his face, keeping him from leaving the building or attempting to grab luggage. I went inside the Greyhound station and located my father to find him distressed and emotionally affected by the way the bus driver was treating him. I confronted the bus driver and instead of answering my questions as to why he was detaining my father, he decided to get on his bus and drive away.

I immediately asked for a supervisor by the name of Mark and explained the situation. The only thing he could tell me was that I needed to call the 1800 231-2222. My father should have never been assaulted by the bus driver even if it was done with the door and shoved back inside the building or kept against his will. He was trying to leave the building in order to leave with me and wasn't given the chance to. I had to go inside the building in order to see why he was detained by Mr. **. I have reported the situation and hope I get some type of answers ASAP. I have the case number that was assigned to my father and hope this gets resolved immediately and hope that someone will contact after this email is read.

I purchased an online ticket at the Greyhound Bus site for a trip going from Baltimore, Maryland to NYC on May 24th. It should be mandatory for potential riders to know if the bus is equipped with safety belts and other safety features before they buy tickets. In addition, they sent a Peter Pan bus not a Greyhound Bus, which should also be disclosed beforehand.

As I was being released from a penitentiary out of Tucson, Arizona, I was placed on a bus heading to LV, then up to Denver, CO to Buffalo, WY then onto Rapid City, South Dakota. The Federal Bureau of Prisons had given me 3 days to get to my destination and that if I didn't, I would be considered an escapee. I had plenty of time. I got to Vegas to switch buses and we had a lay over but the bus just drove off before I could board. Then, I was given another ticket for later trip. It was 1:40 a.m. when I showed up at the gate and I was told that it left about an hour ago.

At this time, I just found out that I lost all my money that was inside an envelope. After finally catching a bus, I was left at a mandatory bus stop with nobody around and I am a stage one diabetic that needs shots and food. I waited for the next bus and they didn't have room and kicked me off. I then went into shock and an ambulance had to be called and rush me to the emergency room. This all took place between May 9 to 12.

My experience at the bus station was horrible and I will never use Greyhound again. I purchased a round trip ticket from Tyler, TX to Shreveport, LA for two days. I decided to stay an extra day. On the third day when I arrived at the bus station to go home , I was informed that my bus was having mechanical problems and would be delayed. While I was waiting for my bus, I became very ill. I ran to the restroom to vomit (I couldn't help it) and did not quite make it to the toilet, therefore, accidentally vomiting on the ladies restroom floor. I went into a stall and became ill again.

Then I heard a voice telling me that I needed to clean it up. I told her I was ill and was not able and asked her if there was a janitor. She then told me that she would give me some paper towels. I told her I was too sick the clean it up with paper towels and asked her if she had a mop and bucket. She then told me she did not care if I was sick, that I was going to clean it up. That's when I refused. She followed me around the station, yelling profanities at me, threatening to call the police with me being very ill and in front of a whole room of people. We ended up leaving the station after paying and extra fee for me to stay in Shreveport an extra day.

She then followed us to the street where my friend's car was (who took me to the station) and began yelling more profanities and telling my to "Bring your white ** up here **". I felt very threatened by this so called "employee". I have worked in customer service for years and have never experienced such nonsense. I will never ever use Greyhound Bus Station again. I will fly or drive instead. I will also tell everyone I know about my horrible experience so that they will know what to expect.

This is a general complaint about how Greyhound operates. On Sun at about 12:00 noon, I delivered my granddaughter to the Port Authority in NYC to catch a 12:30 PM bus to Syracuse that she'd booked on line. From what she tells me the lines where horrendous. Greyhound had clearly overbooked. She did not get on a bus until about 2:40 PM. Unbelievable! What's the point of booking? On top of that when the bus got to Scranton, the folks who booked for Syracuse were faced with no seats.

They were given the choice of waiting until the Syracuse-bound bus returned to get them or they could stand for the 2-hour trip to Syracuse. Outrageous! When Greyhound knows it is going to have heavy traffic as it must have known just based on the bookings that are done online and the endless lines my granddaughter experienced, why isn't Greyhound required to add buses? How dare Greyhound accepts a booking and then ignore it! This is unacceptable. If this were the airlines, they'd be penalized heavily. Doesn't anyone regulate buses? If not, why not?

On March 20, I took my cousin to the Bus Depot. We arrived 3:25; he purchased a ticket to return back to college. The bus was due to arrive at 3:45; the bus was running 55 minutes behind. When the bus finally arrived, my cousin walked to the bus and was first in line, following 3 other people of different race. My cousin in African American. In the mean time, very few people get off the bus, I'm thinking to take a restroom break, an African American male walk towards me, that just got off the bus. He was very upset and was trying to call Greyhound corporate office, which was closed on Sunday. He then told me that the bus driver was racist and has been making remarks and being very ugly towards them.

The bus driver was in the Shell station at the time, came out went towards the people in line, gave them the okay to ride the bus, and told my cousin Stephen *** that the bus was full. My cousin came rolling his bags back towards me, not knowing what the guy just told me, and said "Well he said the bus is full" The guy began to say, "I told you, if I was you I would go check; the bus was not full."

So the bus driver went back into the Shell Station and I proceeded to go on to check the bus. Well, what I saw towards the back was empty seats, only a handful got the bus. I did see three rows of seats pushed forward to allow access for a wheel chair. In the mean time this lady came up behind me that was on the bus. She had a little boy with her; she quoted, "This had been a miserable ride. I have never experienced anything like this. This bus driver has been very mean, and making racist remarks." So by that time I step off the bus, I walked up on the bus driver, who at the time was talking to a Caucasian male. I heard the bus driver say "Those blacks" so I asked him did you just say, "Those blacks?" He replied with a very cocky attitude, "Why would I say something like that?" Then he said "Why were you on my bus?" very rudely.

I said, "Why did you tell my cousin that the bus was full?" I said, "I don't take what people say and run with it, but you are racist!" He walked away got on the bus, and slammed the doors in my face. So by that time I walked inside the Shell station. The guy that sold tickets was already aware of what was going on and he was on the phone with his boss, trying to see what he could do to resolve the problem. They called all the cab company in Sherman/Denison to see if they could drive my cousin to Dallas Texas depot because that's where the bus was heading. No cabs was running to Dallas on Sunday. So I called my Aunt, who is Stephen's grandmother and told her the situation and could she please meet me in Plano so she could get him to the Dallas bus depot before 6:20? It was an inconvenience for myself and my aunt. I had to drive a hour there and hour back, the distance was about the same there. Needless to say by the time she made it to the depot, the bus was delayed because they dismissed the driver. So reports was made by the time my cousin arrived at the Dallas depot.

One of the women of a different race came up to my cousin and was full of joy to see him again and apologized for what he went through and what we witnessed. We filed a complaint over the phone with Greyhound, our complaint number is 1726703. We're also filing a grievance form. They would not let us know the employee name or what type of punishment may occur if any. I really believe something should be done about this. We were very emotional in the beginning. We just buried my Aunt that died suddenly from cancer the day before, then had to experience racism.Thanks for listening,

At 4:30 pm, my friend from Calgary who had just arrived at 3:45, who is a senior had asked the middle-aged Asian-Canadian attendant outside the Greyhound Station where the buses leave, if she could leave her baggage in a locker until her bus to Oregon left at 7 pm on March 21st 2011. He told her yes. However, when we returned at 6 pm, a bullet proof vested East Indian or Pakistani senior man, who didn't have a name tag or any other id, began to tell us in a very bad inaudible English that we couldn't get our luggage and that next time we should enter the bus area through the far right doors, which were marked exit for passengers coming off the buses into the building.

He only added stress, chaos and confusion into what has already become stressful in having to be screened before entering the bus area, which used to be open for friends and family to see off those traveling and help them with their luggage.

Please hire people who are friendlier and have better English language skills with the courtesy and respect for your customers that used to exist before 9/11. We will definitely not be traveling via Greyhound again.

I recently watched a bus driver be rude and hostile towards a passenger on the 5:30 P.M. Roseburg to Medford Oregon bus route. This passenger is an employee of mine and was on his way to Nevada to see his terminally ill mother. The passenger arrived at the bus station well in advance of the required one hour check-in, and was told by the ticket attendant to wait in the parking lot.

When the bus arrived late as usual, the driver went inside the bus terminal. After about fifteen minutes, the driver came outside to the parking lot, and my employee told him he was scheduled to board that bus. The driver very rudely informed him that he was supposed to be inside. When my employee told him he was told to wait outside, the driver rudely informed him that he was informed wrong and to immediately get on the bus. My employee was not even allowed the chance to hug and tell his two-year old son goodbye.

As a business owner, if I had an employee that was as rude as this bus driver, I would have fired him immediately. It is a wonder that someone hasn't pulled this driver off of his bus and trounced him. The bus driver is obviously so stupid that he doesn't realize that passengers are the people that pay his wages.

It does absolutely no good to complain to Greyhound about the conduct of the driver, because the management at Greyhound doesn't care about customer satisfaction. They are greedy and only care about the money generated from ticket sales.

On March 13, 2011, the driver of Greyhound bus number 1007 departed Ballys Casino in Atlantic City, NJ at 6:30 AM. I sat in the isle sit in the fourth row. The driver ended up at the entrance of the Sheraton Parking Lot. He made an illegal u-turn and went to the Atlantic City Bus terminal. Once there, the driver exited the bus leaving the door open and six passengers entered bus without his knowledge. The driver returned to the bus and proceeded to exit the terminal making a right turn when the expressway is to the left. He made a left turn at the corner when he should have made a right to get to the expressway.

The driver traveled further away from the expressway and turned into Resorts front entrance, near the boardwalk (not their bus terminal). He went around the loop and pulled over to the side and we waited about five minutes before he moved the bus. The driver made a left turn at the corner and proceeded in the correct direction of the expressway. After about 30 minutes on the expressway, I noticed the bus swerved to the left and to the right.

I looked at the driver, I could see him jerking backward and forward at the steering wheel and jerking his head from the right to left. I called out, "Are you ok driver? " He did not respond. Naturally I became increasingly concerned and kindly walked up to the front seat and said, "Driver, a few of us are concerned. We see you nodding off....perhaps you should pull the bus over on the side and contact the dispatcher. " Again, he did not respond. "

Moments later he got on the Public Address System and began to shout, "For those of you who are ** concerned, the speed is ** 45 mile per hour." I was alarmed by his choice of words and the irrelevance of his comments to the real concern. I did not say a word. In fact, nobody said a word.

Passengers sitting directly behind him relocated to other seats towards the back of the bus. I called, 1-800-231-2222, and explained the urgency of my call, however, Greyhound informed me that the number I'd called was for sales only. I was given another number to call, but that was a fax number. I called the first number again and spoke to a supervisor (Eddie) who gave me another number to call, which nobody picked up.

An hour in a half into the ride, I continued to see the driver jerk backward and forward towards the steering wheel. Needless to say, the actions of this driver were unsafe and unethical. This should not go unaddressed. It is imperative that an investigation into this matter is conducted immediately. There may be hidden issues with this driver that are not in agreement with the policies of Greyhound or ConsumerAffairs.

My son was on his way home from school during spring break, March 11, 2011. There was an 8 hour layover in Ithaca, New York. The driver let the passengers off however, the terminal was locked and closed. It was snowing outside and nowhere for people to go (especially a 19 year old). He wondered down the street and found a foyer to a bank which wasn't locked and nodded of in there until he knew the bus was going to leave. What the heck is wrong with the Greyhound personnel? Are they crazy? No signs were posted either.

In August 2010, I was living in Chesapeake, Virginia. I took a bus from Norfolk, Virginia to Charlotte, North Carolina. I was over charged for the ticket. Greyhound agreed in writing, and I was supposed to receive a refund check. It's almost April 2011 and I have received no check. Miss ** said it was sent through a regular mail. When I told her that I never received it, she was supposed to send another through certified mail. I never got that one either. At this point, I don't believe that they had any intention of sending a check.

Last night on 3/07/2011, I ordered a online ticket to travel to Oakland,Ca from Sacramento. My bus was to leave at 8:15pm so I arrived at the bus station at 7:30pm. The ticket counter was dark and no one was working. A security guard told me that the rep had just went to lunch and would be gone for 30min. About 2min later, I seen a lady behind the counter walking around and then sat down.

I walked over to ask her about how to get a ticket when there is no one working and she responded with " I'm on my lunch." I asked if there is anyone that I could talk to and then she said, "What part of I'm on my lunch that you don't understand." So, I was so upset that I threw my food in the garbage can and walked out the door. When I came back 5min later, another person that was behind the counter said that I can go around to the shipping side and they will print out a ticket for me. They have horrible customer service in my opinion!

I was traveling to Eagle Pass, Texas and back home to Idaho falls, Idaho and both times I ran into problems. First one bus broke down stranded on the side of the road for 3 hours, waiting for another bus. It should have not taken that long. We were only 20 miles out of Salt lake City, Utah.

Then I was headed back home and got stuck in El Paso, Texas because of the bus being cancelled at the last minute. There was no driver for that bus, so I was stuck there in the El Paso, Texas station. Only to have all the employees there be very rude and ignorant because my skin was white and not brown like all theirs.

This was the worst trip I ever had and I will not ever ride Greyhound again. Also when I was going to Eagle Pass, Texas, I told the driver and also the front desk in Amarillo, Texas that I got rerouted. I was not going through Lubbock, Texas cause of my bus being broke down earlier that day and they went ahead and took my luggage off the bus I was supposed to reload on. Therefore, I did not have my bag the rest of my trip. When I told them, they were very rude about it.

I arrived with my 4- year old son to the San Bernadino station and the employee named Monique already had attitude. I handed her my E-tickets that I had printed at home and she looked at them and handed them back. She said they were no good. I argued why wouldn't they be good. But she claimed that they don't accept them. I asked then why even offer the chance to print from home then?

I then asked to speak to her supervisor. She said he wasn't there. When he arrived he didn't even bother to look at the tickets or even to be helpful. They didn't seem to care that I was there with my child! They were then laughing and being obnoxious behind the counter as I was walking away.

They refused to help me so I was stranded at the station with my 4yr old son for 6 hours until a friend could come and get us.

I ordered my bus tickets from Fort Leonard Wood, MO to St. Louis Airport. On the day of my trip, the bus was cancelled. I was not given any notice of this. There was no signage on the door stating this fact. Myself and 2 other passengers sat in front of the terminal waiting. When I found a number to contact for Greyhound, there was a voicemail notifying me that the bus was canceled due to the weather. It wasn't even snowing at the time!

Well, I had to end up driving myself to the airport for 2.5 hours and when I called for a refund, they told me to just come into the office. I was not notified that I was supposed to guard my paper ticket like my life depended on it after this point (after my bus was cancelled). Apparently, Greyhound does not refund money without the original paper ticket and you cannot go back to print your ticket after you have already printed it once. What an archaic system!

Customer service provided me some line of crap about how the paper ticket, that it can be used again and its the customer's responsibility to take care of it. Hello! We live in 2011. I lose papers all the time and that's why I have everything electronically! It's not like I paid cash for this ticket at a teller agent's desk. I bought my ticket online with a credit card and I have a confirmation number. They have all the proper information any normal company requires for a refund. No service should equal a refund for the customer, not some line of crap about not having my original receipt, therefore no refund. I will never use the service of Greyhound ever again.

This happened on 2/12/2011 at 7:59 pm. Me and my friends ordered chicken wings and a soda, when we tested the chicken wings we realized that the chicken wings were not in good condition, they tasted bitter and have an unpleasant smell.

We asked the shopkeeper to change the food for fresh food or give our money back, but she refuses and instead brought us out a very unpleasant and foul language

On 7/11/2011, I boarded Greyhound Bus Lines #4384 to Columbus, Ohio with a connecting bus to my final destination of Pittsburgh, Ohio. I use an oxygen and had an oxygen generator (portable) with me that I had baggage checked (#**). Upon arrival at Pittsburgh, I stood with the other customers as the luggage was being pulled out of the luggage compartment under the bus. My oxygen generator was there, but missing was the small attached bag (black) that contained the power cord, battery pack and hoses.

I received a call from the oxygen company (Klingensmith Health Care at 1-800-272-3233). The man used a bad tone on me. I politely explained to him that Greyhound lost the bag. He didn't seem to care. I called Klingensmith back and asked for a supervisor. I was told that she was in a meeting, I asked that she call me after the meeting and left my home phone number. As of this writing, I have not received a return call. Greyhound is responsible and they should pay Klingensmith for the lost bag and its contents.

I thought taking Greyhound bus for a long weekend would be a nice break from driving, plus it would be environmentally conscious. Boy, I was wrong.

My first bus from Champaign to Chicago was a disaster. I was supposed to take the express that would have no stops (a 2-hour ride). It was freezing outside and at least 30 people were waiting to board the previous bus to Chicago. Well, when our group got onto our bus, the Greyhound administrator begins yelling to us that our bus would be making stops (adding an hour to our ride). Of course, we began thinking we were on the wrong bus, but he proceeded to block the aisle and yell, both buses are making stops. We helplessly had to just sit there even though we had all bought tickets for the express.

When we arrived to Chicago, I was shocked to see the condition of the station. It was dirty and full of loud, rude, and scary people. The water fountains were broken, many of the bathroom stalls would not lock, and my fiance told me later there was illegal activity (drugs & selling stolen merchandise) occurring in the men's bathroom.

It only gets worse as we are told that our bus has arrived but they did not have a driver. Keep in mind we had an 8-hour journey ahead of us. Our 11:45pm bus did not take off for Minneapolis until 3:30am. Almost 4 hours later. During this waiting time, most people had to either stand or sit on the wet, dirty ground as this station did not have enough seats.

There was a group of loud and vulgar young adults causing all sorts of noise, breaking glass, and even kicking other passenger's suitcases over. The Greyhound employees would either hide away in their office or joke around with these rude people. I was shocked at how little security Greyhound has at its terminal. Especially, the Chicago station. Very scary place.

I was also shocked at how little leg room the new Greyhound express bus had. I am short and I had trouble fitting. I cannot imagine what a tall person would go through for an 8 hour bus ride. It really makes you think, Greyhound cares about profits, not people.

On our return trip, when we got off the bus, the Greyhound baggage man had no hesitation as he threw our bags into a dirty puddle of water, soaking our luggage. Greyhound has some of the rudest, inconsiderate employees. Don't bother trying to report this to their customer service or corporate lines, as no one picks up the phone no matter how many times I call.

For your personal safety and well-being, don't take Greyhound. I would recommend other means of transportation. Paying for another ticket would be telling Greyhound that they can treat people any way they want and they will still get paid. Trust, me, or you will regret it later, as I did.

My girlfriends and I had planned a trip to New York six months ago. I purchased my Greyhound ticket on December 9th, so I still received a discount without booking too early. My friends' tickets, as well as my own, were purchased online. I have chosen to have the tickets mailed to me. The very next day, my friend informed me that she will not be able to make it to New York with us due to a business trip. I called Greyhound as soon as I knew, and I was told by the first customer service agent I spoke to that they could not do anything. I called in several more times before speaking to an agent, who told me that the most he could do was offer to me a voucher for the amount I paid for the ticket being cancelled. I had to wait for the tickets to come in; send them to their corporate office, and wait for the voucher to be mailed back. Figuring that it was all I was going to get out of them, I agreed and did as instructed.

On Monday (January 10, 2011), there was word of a huge snowstorm heading to New York, where I was to go for a vacation. I called numerous times to Greyhound; asking questions such as, "How much snow do you stop driving in?" "How far in advance will I know whether or not you will be cancelling or delaying my trip?" "Will there be a fee to change my trip dates, if it is delayed or cancelled?" These are things that any customer service agent should know and be able to answer. I received no information or help of any kind, other than few agents suggesting that I show-up to my station in Washington, DC on Tuesday (when we had snow ourselves! ) to ask them about Wednesday.

Sorry, I have a job--two actually. So, I called in on Tuesday morning (this would make about ten total calls so far about the same trip), and I was told the exact same thing they told me on Monday, "We do not know. Go to your station in DC to find out." I asked for the number to the DC station, and they did not have it; I Googled it-- no results.

I called back about four more times. Finally, I received the phone number. I called; no answer! I waited and then checked online Tuesday night. I saw that my trip had been delayed or cancelled. I called Tuesday night. Perhaps somebody forgot to turn night mode on, but the line rang and rang for over an hour. That was an hour of my cell phone minutes. I called my travel agent, who thankfully was able to change our travel dates, but we were going to be charged $700 more for booking so close to the date! We had to change from the Waldorf to the Muse, but we were able to push my vacation back until Saturday.

It is now Thursday, two days before my trip. I have called Greyhound's so called executive customer service agents, and I left three voicemails since yesterday about what I need to do because my trip was delayed on Wednesday and I switched it to Saturday. There had been no call back until 20 minutes ago, by ID number **, who is as rude as they come! He told me that there would be a $15 fee to change my trip. I corrected him and reminded him that the snow is to blame, and Greyhound made the cancellation, not me. I told him that due to nobody was calling me back, I was forced to change my hotel dates, so I didn't miss my trip altogether. He insisted that there would still be a $15 fee.

When I asked him to transfer me to somebody else, he refused. I asked to speak to a supervisor. He said, "no", and that he had the authority to handle my call. I told him obviously he did not, and to please put me through to his boss. No luck. I asked for a phone number where I could call into his corporate office and speak to a true executive--nothing. He interrupted me, raised his voice at me and refused to help at all. Looks like I will have to just show up on Saturday and hope they do not charge me a fee. I hope that there is a bus that is not full due to the other delays!

Greyhound has the worst customer service of any place I have ever done business with! They practice shady business, and treat their customers like we are expendable. I have left yet another voicemail at the corporate office. This time it was for Raelonda **, senior executive customer service agent. It was only been about ten minutes, so we shall see what will come of it. Do not use greyhound bus services! I have used them twice. The first time I had a two-hour delay, and now this! Thank you Greyhound for making my vacation more of a headache than you will ever know.

People were snowed in without food in the terminal. I will warn my friends that Greyhound has no consideration for the customers that support them. They are very selfish with the worst customer service. I will forever have a bad taste in my mouth when the name Greyhound comes to mind.

Earlier on today, January 4, 2011, my boyfriend and I went to catch our 7:00 pm bus home. We tried to get our tickets. We had printed them previously but we had lost them. We tried to go to customer service. They didn't even try to help us. The employees told us to buy another ticket, which is a rip off, because Greyhound has the information that we have bought a ticket. This is in Greyhound's database. I know this because the man at the counter said it was there. We bought our tickets in Vancouver. As we are students, we do not have that much money. Also, Christmas had just passed (which is the most expensive month in the year). We couldn't even pay our rent. How could they just expect us to buy another ticket like it was nothing?

I'm supposed to be home by tomorrow so I can pay for my school. My school is very important to me. Now that I can't be there tomorrow, I may not be accepted in to the classes I want. My university does not accept credit cards. They only accept cash and now I cannot be there to pay. The employees and security are the worst experience I have ever had in my whole life. I am shaking and having anxiety attacks because of how rude the security was. I'm upset and tired. My grandfather passed away this week. I just wanted to go home. If this is what Greyhound calls "customer service", then they should just fire them all, because they're not a help to this company. The security was yelling random things at us, stuff that had nothing to do with the matter. She was yelling at us even as we were walking to our cab. Plus, it wasn't in our budget to pay for another cab ride. If I could get any real assistance to my problem, maybe my family and I will stay faithful customers. But if this is how I will be treated later on in the future, I will never in my life use Greyhound. We do not deserve to be treated this way.

I travel from Cordova, TN to Springfield, MA. I'm upset with the way the buses looked. And the buses smelled bad. At a few stops, which were greyhound buildings, the bathrooms were in very bad shape. One of the stops had a broken toilet. The only one had two sinks where the drain trap is missing. So, the water ends up on the floor, causing slips. When we made it to Hartford, CT, all buses were running behind. The driver was going to leave us at this location when my stop was at Springfield, MA. This is a bus line that makes good money. What is going on with the restrooms? Give me the job as your supervisor for housekeeping. And with the right staff, we'll make things look better. Oh, I took lots of pictures.

In September 2010, my shipped luggage from California arrived to Detroit severely damaged. When I went to pick it up, the attending clerk also noticed the damage and gave me a claim form to fill out. After filling out the claim form and meeting all of the requirements asked of me, my claim was approved and I was promised in November 2010 that a check for $80 was on its way to me.

The check never arrived and since then, I have made weekly calls to the Greyhound claims office in Texas at *** *** **** where I've been told three times by three different Greyhound representatives that my check is being prepared and will be sent. I've also been told three times by three different representatives that no one has taken care of my file. Every time I call I am asked to leave my telephone number so that someone can call me back, no one ever has. My last phone call to a Greyhound claim's representative was on December 28, 2010. At that time, the telephone representative told me no one had done anything on my claim and that a supervisor would call me.

It appears that Greyhound may have developed a scheme for dealing with lost and/or damaged luggage claims by enlisting its employees to obfuscate, delay, and even lie. It would seem that it would be more business efficient to simply improve its baggage handling and claim resolution procedures. Some Greyhound employees acknowledge that the claims scheme is a scam. Employee moral reflects the Greyhound culture. Greyhound can be assured that I will never again ship anything by them and will warn all of my business associates and friends about Greyhound's business practices.

On 12/24/2010, I went to the Albuquerque, NM bus terminal to buy a ticket from Alb to Denver, Co. I wanted to leave on the 11:40 pm bus on 12/25/2010. They told me the bus was cancelled so I bought a ticket on the 1:55 am bus. There were 12 people waiting for the l:55am bus but the driver said he could only take 4 people. When the bus left Albuquerque, the front 2 seats across from the driver had the driver's papers and suitcase on them. 2 more passengers could have sat there. An extra driver took up 2 seats at the back of the bus. 1 more passenger could have sat there. I asked the driver why no one could sit in those extra seats and he said I don't know. He didn't speak English.

This was an American bus, owned by Greyhound. The schedule was AAU9276 and the bus number was 60636. Greyhound charges a $15.00 fee if you change your departure time or date but if they refuse you a seat because they have oversold the bus they don't give you $15. If they sell you a ticket they should guarantee you a seat. However, after you buy your ticket you can pay an extra $5 and they will guarantee you a seat by pre-boarding you before the other passengers who may have been waiting in line for hours.

We need a Bill of Rights for intrastate bus passengers like they have for the airlines. Greyhound is the great American rip off. When you have a complaint, you call 214 849 8966 (not toll free) and you will wait at least an hour before a live person answers. Most people get frustrated and hang up long before anyone answers. When you call their 800 number for fares and schedules and need to talk to a live person, that person speaks very poor English and is probably answering from another country.

While Greyhound Lines, Inc appeared to be a respectable company; the company has proven other wise. My mother, Audrey *** along with many others have been detained at the station for over 24 hours without proper care from the company. My mother purchased a ticket from Baltimore MD to Petersburg VA on 12/25/10 for $44 one way. Her schedule was as follows:

Trip to Petersburg, VA- 12/26/10 04:15AM GLI-8801 -Depart Baltimore Downtown, MD; 12/26/10 05:30AM GLI-8801 - Arrive Washington, DC; 12/26/10 06:50AM GLI-519 - Depart Washington, DC; 12/26/10 11:35AM GLI-519 - Arrive Petersburg, VA.

My mother reached the Richmond station on Sunday Dec. 26, 2010 at approximately 9 am and she is still there Dec. 27th. Greyhound has refused to take her to Petersburg VA and has refused to provide a refund. There is no hesitation when the company takes ones money but there has been great hesitation or should I say refusal to hold up their end of the bargain. What has American Companies come to? One can pay for a service and be denied that very service.

The Richmond Branch is lead by Ron ***** who will not entertain the thought of providing assistance to those that have been trapped at the station. It seems that being confined after paying for a service would be his concern but unfortunately it is not. What has been offered by Greyhound of Richmond in a 24 hour time frame: 2 meals provided by Red Cross and an offer to pay for your own hotel room.

It has become an American icon, providing safe, enjoyable and affordable travel to nearly 25 million passengers each year. The Greyhound running dog is one of the most-recognized brands in the world.

This is found on the Greyhound website, everyone needs the opportunity to make a meaningful contribution to the community and to society. Greyhound seeks ways to create access to such opportunities for those who wouldn't ordinarily have the resources to do so. Our goal is to create a better community and a better workforce, instilling a sense of pride in Greyhound employees, its customers and those who benefit from the programs we support. This certainly doesn't ring true by the company after the events in the last 24 hours.

Times are changing in America and it seems that Corporations are without morals.

Greyhound is currently operated by the following individuals: Dave Leach, President and Chief Executive Office, Bill **********, Chief Operating Officer, and Myron *******, Vice President, Operations. Corporate power doesn't come without moral responsibility. The Richmond Terminal was ranked 5th in 2008 as one of the busiest terminals. It appears that Greyhound doesn't have a financial struggle but yet it has a moral struggle.

All one asks is to be treated fairly. When we pay for a service in America we expect to have that service provided. To purchase a ticket at Greyhound has no merit. My mother has been at the Richmond Station for 24 hours without any assistance from Greyhound. All she wants is to go home to her warm bed, prepare for a day at work, eat a warm meal, and go on with her life as normal. That order is too much for Greyhound. What is a customer to do in this situation? Who is there to help the customer? We all know who is there to take a customers money Greyhound. To be treated fairly is no longer apart of what Greyhound stands for and that is clear.

We bought a bus ticket online this AM for my son to travel from Colorado Springs, CO to Albuquerque, NM. Bus was to leave at 10 pm. We were told to be there before 9 pm to get actual paper ticket. We got there at 8:30 pm and were told that we could leave the premises but to be sure to be back no later than 9:30 pm because the driver leaves when he feels he is ready. I asked even if not all the passengers are there but it's before the scheduled time. He said yes! We never left the premises. By 11 pm (one hour later than scheduled departure), the bus had not arrived.

Everybody was asking why and we were told that they had no idea. By midnight (2 hours late), we were told that the bus driver probably forgot to stop by Colorado Springs on his way to Albuquerque. Next bus would be sometime next morning. That would be too late for my son and for other people who had travel connections in Albuquerque. As if that wasn't bad enough, we all were told that if we had a non-refundable ticket, we could not get a refund and we could call a number (given to us) and try to see if they would give us the refund.

I have never encountered this situation with any ways of transportation here in the US or in other countries! Greyhound's bus driver "forgets" to make a stop, leaving many passengers behind and the passengers are told that they don't get a refund because their tickets are non-refundable. A few of the passengers including my son decided to drive in one of the passengers (older!) car and see if they could still make it on time. This was a first experience for me with Greyhound; however, other passengers said that they were not surprised at all, Greyhound does things like that all the time and that Greyhound's motto according to their experience is "too bad, so sad". This caused much lost of money if we are not able to collect a refund. Possibly being late for conference in the am along with the uneasiness of getting in a car with a bunch of strangers.

I purchased a ticket from Denver to Vail for my 15 year old. the bus broke down and the driver decided not to stop in Vail. They left a 15 year old in a gas station in Glenwood Springs and told him to catch the bus back to Vail which leaves the next day. When I called customer service, Mr. Gomez told me he couldn't do anything about that. I asked to speak to a supervisor, they said, they didn't have one and he hung up on me after being on hold more than 50 minutes!

i am in phoenix trying to get arrangements to get someone there to pick him up. The stress has been terrible, thought Grayhound was more professional. have to hire a rental to get him from Glenwood Springs to Vail.

I just wanted to tell you a story about how my father did not make it home for the holidays because he was turned down by a Greyhound bus driver. My father had been homeless for seven years living on the streets of Las Vegas. About four months ago he was able to find me on the Internet when he walked into a computer store to get out of the cold. He then would call me on and off when he was able to use somebody's phone. He wanted to get out of Las Vegas and come back home before Christmas. He wanted to see me, my two brothers and his granddaughter who never met him. So I was able to get a bus ticket for him to come home. His was to leave on Sunday, December 5, 2010 at 3:55 p.m. He was able to get a ride to the Greyhound bus station and pick up his ticket.

Once the bus arrived, he was turned away because his clothes had an odor to them. Luckily, the nice man who gave him a ride to the bus station took him to a nearby department store and bought him a new outfit. According to the nice man, the bus driver stated that he would wait on him to change his clothes. But instead the bus left and my father missed it.

The supervisor at the station was nice enough to give my father permission to ride the next bus. Well the next bus was not due to arrive until 1:30 a.m. on Monday, Dec. 6. So the nice man took my father back to his house for a warm shower, a meal, and to put on his new outfit. Then he dropped my father off at the station at 5:30 p.m. So on Tuesday, Dec 7th, the bus was due to arrive in Aurora IL where we would be greeting our father. Well he never arrived in Aurora! So we waited for the next bus and he still was not on it.

We asked the counter attendant if she could check if he was on the bus and she told us that there was no way that she could physically tell if a passenger boarded the bus. She only could tell us if he picked up his ticket. So a couple days went by and I still did not hear anything from my father. I even wondered to myself, if maybe he changed his mind and did not get on the bus.

I called the Las Vegas Station, Denver Station and Chicago station and they still said that they do not keep track of who physically gets on and off the bus. Well, on Friday, Dec. 10th, I got a call from the Iowa City Medical Examiner office stating that they found my father one block away from the Greyhound bus station in Iowa City. They found him in the hallway of an apartment building with the bus ticket in his coat pocket. He had his new outfit on, also. They said that he laid down in the hallway and never woke up. When the maintenance man found him early in the morning on Wednesday, Dec 8th, he was still warm. The paramedics tried to revive him but no luck. He was pronounced dead. We don't know why he did not wait in the bus station in Iowa City or if the layover was really long.

The investigator said they think he died of heart problems and natural causes. It was no foul play. We are waiting for the toxicology report to come back. You are probably wondering why I am writing to you about this story. I feel that my father should not have been turned away by the bus driver and should have been allowed to board the bus with the original time. Then he would have made it home to be with his family. I am a Registered Nurse and my father knew that he was sick but never been to the doctor and that is one of the main reasons he was coming here. I was going to take him straight to the hospital when he arrived in Aurora IL.

I am very disappointed with Greyhound Bus because they also could not tell me anything. How could I tell my daughter that she would never meet her grandfather cause he died on his way here? Iowa City was only 147 miles from our home, too. He almost made it here. He wanted to come here to be with his family and change his life. I am very sad that this happened but I am also outraged with the way he was treated by Greyhound. What about other homeless people who are fortunate enough to get a bus ticket to go home for the holidays but they are turned always because their clothes have an odor? How can they go take a shower and put on fresh clothes? That bus driver did not know my father's story but if he did, I am sure he would not have turned him away.

On 11/24/10, I took a Greyhound trip starting in Indianapolis and arriving in Oakland, CA on 11/27/10 at approximately 12:25 Midnight. On 11/26/10 at approximately 3:15 PM, the bus made a stop in Los Angeles and all the passengers were made to exit the bus so that it could be swept clean. I was sleeping in the farthest seating in the back of the bus where I had both seats to myself. I was asleep when the driver awakened me to exit the bus with the other passengers. Unbeknown to me at the time, the necklace I wore broke while I was rising to comply. It was an extremely cramped sleeping position.

Worst, I lost the contents of the necklace including my wedding ring, a gold nugget given to me by my late mother, a gold cross and a Medic Alert Medallion. I did not know that I lost these items until much later when I had to disembark in San Jose for another connecting bus to Oakland. Although I asked, there was no agent in San Jose Depot to help me find the missing items. Although I looked everywhere, I surmised that I lost those things just before the cleaning crew in LA inadvertently swept them away or picked them up as they cleaned the bus. I tried complaining to the agents in Oakland instead, they told me to call the LA Depot as soon as possible.

Since 11/27/10, I have been trying to call the LA Depot without successfully contacting anyone. There isn't even an answering machine where I can leave them a message. Also, I called the Corporate Office in Dallas. They were useless telling me that they can only refer me back to the LA Depot. Presently, I have all but given up hope of finding my lost but valuable mementos.

I traveled with Greyhound in August 2010. I had 2 bags checked, one came the next day after I arrived. The other never made it. I waited a week or two to see if it would surface, it never did. So I filed a claim on August 18th of 2010. The employee who sent my claim quit. I still continued to call and check the status of my claim and they would tell me they never received it. So I was instructed by them to fill out another claim, which I did, only for them to tell me that I now have to wait another 90 days until they could process my claim. I feel it is not my fault that they never received it the first time and I shouldn't have to wait any longer. I didn't lose my bag!

Traveled from Newark to Richmond on way to Williamsburg, VA. Bus from Newark to Richmond was late. Left at 11am and arrived at 6:15pm, connecting bus from Richmond, VA left on schedule. All passengers from Newark going to Williamsburg VA were stranded at Richmond bus station. No help from customer support (available from Mon to Fri) not on Sat and Sun. Local ticket agent helpless. Asking passengers to take next available bus in morning at 7am and sleep in the bus terminal.

After arriving at the Greyhound office to try and pickup a ticket that I had purchased online the night before, I was very rudely told ** off by the concierge. The company would not let me take the bus for which I had purchased a ticket because I did not have the physical ticket. Mind you, they said they could print me a copy at the desk. Never take this company between Boston and NYC.

I took a Greyhound bus from Ottawa at 9:30 am, to Toronto, to Kitchener and then to Stratford. When in Stratford, I got off the bus with one other person who left in a cab quickly, and noticed I had been dropped off in a non-lit fielded area on the bad side of town. As the bus drove off, I waited and had to find my own means of transportation home after having no idea where I was. I take Greyhound buses to Ottawa sometimes three times a month, and this time, I'm not sure I want to do it again.

I am a 20-year-old girl and I felt uncomfortable and terrified. In the past, people have been apprehensive about me going on these buses and even apprehensive to go on the bus themselves because of past occurrences. I now see why. Why not drop the one or two passengers off somewhere lit, where there are people, like city hall, not in a farmer's field with a ton of luggage to haul around on the gravel. I feel irritated and neglected by Greyhound.

Carolyn ** is a bus driver for Greyhound Bus Station. She was very rude to me and insulted me when I was boarding the bus on November 17, 2010 at 10:00pm in Newark New Jersey. Greyhound needs to train the bus drivers to be respectful and to provide excellent service to their clients. I do not intend on taking any of their buses again.

On November 17, 2010 at 6:40pm in Newark, NJ greyhound bus station, I was rudely insulted by the bus driver. I have never been so disrespected like that before. I was placing my luggage on the bus and she told me to move my stuff. Because the bus was ready to take off. I started moving my stuff, but she grabbed my luggage and threw it on the ground. I told her that I would report her to the manager and she does not care and I need to get the ** of her bus. I paid money to ride this bus and I expected better treatment from greyhound. I will never take their bus again.

I had a family emergency and needed to leave Pasco, Wa, back to Seattle earlier than my reservation of 2:00 pm Tues Nov 9th. Greyhound reps not only refused to help me but when I asked to be transferred to a supervisor, Lina, she would not help me either and hung up on me when I asked for district manager's number. Furthermore, Lina told me she didn't have a supervisor. I had to ask several times for another person 'above' her to help me. At the same time, ridiculously,she asked me, "Can I help you you with anything else?" I'm so sure, how patronizing.

She should be getting some customer service training. I need to change my ticket to earlier tomorrow. Please, please, please help. Today is my birthday and the family situation is hard and Lina made my day even worse. I've always used Greyhound but no more in the future after the way I was treated, talked to, and hung up on by Lina.

Please make reference to the a.m. information regarding GLI 4730/24OCT from Chicago to Minneapolis for the a.m. passenger. I purchased my ticket online on Sunday, 24Oct10, had the ticket printed and proceeded to the Greyhound Terminal in Chicago, IL, arriving there at 7:42 PM for the 9:25 PM departure to Minneapolis.

Chicago Ticket Counter: Was treated with respect and helpful by one lady agent, the other, who you can identify by having issued my ticket (copy attached) brusque and impatient. I was eventually checked in as a Priority Boarding by 8:15pm. Additionally, I had a second piece of luggage which was processed .

Boarding Process in Chicago: There was confusion as to which line was the Priority Boarding--either gate 23 or 24. The bus driver (Merritt) eventually showed up and handled it well, directing people from the Gate 23/24 area onto the bus. The driver definitely had excellent passenger skills and I would rank him as being #1 in that category. Please commend this man for his fine customer service qualities.

Transport (Chicago - Milwaukee): Being seated in the front row I was able to assess what was going on very well. Since I was priority boarding and had the front row, my computer bag was stowed by the driver just outside the driver's console. The bus driver (Merritt) made clear, excessively friendly announcements and chatted with my seatmate all the way to Milwaukee--something that bordered being somewhat irritating.

However, since he was so pleasant, it did not bother me or those around. The chatter did not affect his driving--in fact, he was an excellent driver, observing all the rules of the road. It may be a good thing to remind him of the possible distraction that might come from conversation. Do it only in a non-chiding manner, because this man is someone people enjoy being around--a real model employee for your company. (You'll see why I say this in the following paragraph. )

Transport (Milwaukee - Minneapolis): The nightmare begins. I could tell by the way the oncoming driver presented himself upon entering the coach. it was like the proverbial bull in a china shop that would describe his entrance. No "Good evening" or anything of the nature. Instead he was grumbling about things in general. He did not give the appearance of someone who was looking forward to driving a brand-new coach and being of service to the traveling public. Since we were full, there were some discrepancies about how many through passengers there were.

worst of nightmares. (I was ready to leave the coach at this point, but after having just completed a trip from Bangkok that afternoon, I felt that "keeping my cool" and just weathering this whole situation would be best. )

Boarding Process (Milwaukee): After berating several passengers and generally letting everyone know that he was in full charge and that you'd better d*** well follow his instructions (no noisy phone calls, chatter, etc.). The coach was filled and we were on our way. Before departing the terminal, the driver ("Tony") was asking the Chicago-Milwaukee driver ("Merritt") about some features of the coach. It was clear that he was unfamiliar about some of the features of the unit. When he was backing out, he had the window open and was shouting (and loudly) about "Let's keep this thing just between the two of us. I'm just trying to nip it in the bud!" Whatever that was all about, I have no idea, but it was not in good taste whatsoever. I began to wonder if there was some clandestine operation underway.)

The Actual Drive Milwaukee - Minneapolis: There were several chiding comments made to a passenger who was on the phone while h e was making his announcements. He should have handled it on a one-on-one basis for much more effective results. Just outside of Milwaukee he made a rather abrupt stop along the freeway and made a phone call to someone asking them about a light indicator that had just come on. Prior to this top there were several times that he was looking at his phone. Text reading? Perhaps, I don't know, but it did take on suspicious thoughts. To pick up the phone and study it does nearly convince me that he was reading something. There was no announcement made to the passengers as to why he had quickly stopped the coach.

On a couple of stops (Tomah and Eau Claire), he made unkind sorts of comments to passengers about being on the coach on time, etc. At one point, I made a comment to him that "You must have a long night, driving from Milwaukee to Minneapolis" just attempting to make some conversation in order to create in me, now already seething with disgust about his general attitude. He made some sort of remark which I cannot recall now but it was with disdain that he gave me some comments and walked away. My confidence had not been restored, needless to say.

Coach Equipment: There was a loud, banging noise coming from the front of the coach frequently, which I believe may have been a mechanical problem of some sort. No response from the driver to this noise whatsoever. It was definitely not normal. It allowed for no sleep for those of us who would have liked to have slept. (I was too absorbed in seeing what I did that sleep was not a possibility that evening. )

Driving Skills: He was driving faster than the auto traffic in St. Paul--clearly speeding. This justifies why he was getting to his stops early--having in one case (Eau Claire) made an extra 10 minute stop. His speed through St. Paul was considerable and in Minneapolis it was slowed down arriving at the terminal at 5:40--20 minutes earlier than scheduled arrival. He had on several occasions made some hard braking which alarmed some people.

The straw that broke the camel's back: On several occasions, I heard his (the driver "Tony") radio playing --enough to be disturbing. I wanted to tell him that he was going against his own rules, but for fear of reprisal, I did not. And to clear up the mystery of someone singing, I did see that it was he the bus driver, who was singing--with a headset on! Here we are--a full bus of humiliated passengers, being driven by someone who is being entertained by his headset, without regard for anyone's safety at this point. Maybe this is why he hadn't heard the clunking noise from the front of the coach. Does this not become a legal issue with the DOT?

Overall reaction: Disgusting and shocking by your employee's attitude and behavior. Without a doubt the passengers on that segment were all made aware of shabby treatment by Greyhound that evening. One man who got off in Eau Claire with whom I had visited on the coach just rolled his eyes when he passed by my seat. Another man with whom I spoke in Minneapolis outside the bus station said that it was the worst Greyhound bus ride that he'd ever been on.

I make these statements not viciously whatsoever, but in the spirit in which they are intended. That is for you, Greyhound, to be aware of what is happening on your coaches the roads, hopefully my story is an isolated case, but I fear that it isn't. I feel that you have some rather serious attitude problems amongst some of your employees and that this should be addressed before it gets totally out of hand.

With regard to the safety issues (headset on while driving) is totally wrong and this driver should be held responsible for his actions and dealt with according to DOT rules. He does not belong on the road. Lastly, I had my hand recorder and do have evidence that it was he who was singing with his radio playing in the background. Unfortunately, I did not have the recorder out in Milwaukee as my bag was stowed and I certainly did not have any idea that this was going to be happening! Had I been able to record this scene, I am sure that you would have found it more than interesting--disgusting is what I would term it.

I am giving you, Greyhound, a chance to respond to this complaint along with what you have done to rectify the situation. If no action is taken I am going to present this to our local media. There is no reason whatsoever that a letter like this must ever be written if a company is aware of what is happening out there on the front lines. It may well have been my last Greyhound trip. I have been in the travel industry (airline sales and training) for 35 years and currently I'm an OTR (over the road driver), having to adhere to DOT regulations, so this whole thing has my total interest.

On Oct 26th, on my way to visiting the mother of my sons Debra **, who is struggling with the last stages of MS and cancer in the leg, hospitalized at Mercy Hospital Carmichael Calif. I stopped by to pick up seven round trip bus tickets to Reno for my family, which I purchased online. I was informed that all I would need would be my credit card and I.D., but when I presented these to the station clerk, she exclaimed that she could not help me without a confirmation number, and I explained that I had traveled from Miami Fl, and could not find the confirmation.

She relented, and was able to find three tickets, but not the additional four. I was given a national customer service who readily found my tickets using my id and credit card number. I then repeated the confirmation number to the clerk who then printed the tickets. I then noticed that the two batches of tickets had conflicting departure times. I asked how can I correct this and was told that I would have to return the next day because the station manager was off that day. I requested for a supervisor. I was told non was on site and then the clerk called to the counter a employee dressed as a bus loader...who could not answer the question. I then called Customer Service again and was told that I could change the tickets but would pay a 15 dollar change fee for each ticket . A total $60 dollars but the clerk was irritated.

I believe from our exchanges...and signaled for security. Two young Caucasian men approached me with vests, but I did not see any badge air the words security. One guard approached me from the right motioning threateningly with his left hand, and speaking to me very tersely...threatening me to throw me out. I asked was I under arrest, he gave no reply but suddenly grabbed my right arm and suddenly I was grabbed by the other guard from my left side, which is my blind side. This startled me. I grabbed on to the counter out of an overwhelming fear, possibly attributed to my Military Service Connected PTSD. I was wrenched from the counter. Man handled and then forcibly taken to street side door, while the guard on my right side produced a red dispenser, which I believed was pepper spray and began nodding his head at me. Which I believed that meant I would be sprayed any moment.

I was then shoved out the door onto public sidewalk, which was very embarrassing. I was so distressed that I tried calling via my cell phone the local newspaper Sacramento bee but I was threatened with more possible harm if I did not move across the street to Union Bank. Disoriented, in pain and embarrassed. I tried using my cell phone again but was approached by a security guard from Union Bank who shouted at me to move. No loitering....that he saw me ejected from Greyhound Station and demanded that I vacate.

I asked if it was okay, being a private citizen, and on a public sidewalk that I would be permitted to use my cell phone. He relented and went back into the Union Bank building. My son then took me to Mercy Hospital and to Emergency, where I was x-rayed and it was noted that my blood pressure was dangerously high. I was also stressed from not eating lunch which I had planned to do as prescribed by my diabetic condition. I was examined by Dr. Robert **, D.O. who discovered muscle and soft tissue injuries, and also noted my elevated blood pressure. He concluded that my trauma was attributed to being man handled by security personnel. I was prescribed pain medicines, and to have follow up appointment with him on Oct 29 2010. On Oct 27th, I gave a police report at police station, received by officer ** badge 5294 records report number 10=323164. I informed Officer ** that I still needed to have tickets changed but was fearful to go back to Greyhound. She advise me to have my son Damon ** pickup tickets.

On July 12, 2010, I purchased a round-trip ticket from St. George, UT to El Cajon, CA for $138.00, paying for that ticket immediately. Confirmation # was 6181764101. Schedule 1315. There were to be bus changes in Los Angeles and San Diego. Dates of travel were to be departure from St. George on August 12, 2010 at 1:00 a.m. and return departure from El Cajon on August 16, 2010 at 3:55 p.m. I am working in Kanab, Utah, 85 miles from St. George. Since there is no bus or shuttle service from Kanab, a friend drove me to the bus stop at McDonalds in St. George.

We arrived at 12:30 a.m., more than enough time to catch the 1:00 a.m. bus. There was no place to sit in the parking lot; McDonalds was closed except for a drive-up window, so no bathrooms. It was quite unpleasant hanging around the parking lot in the dark. We waited until 3:00 a.m. No bus arrived. My friend had to go to work in Kanab at 8:00 a.m., but did not want to leave me, a 63-year-old woman, alone in that parking lot in the middle of the night. Someone tried to call Greyhound but got a recorded message that no information would be available until 5:00 a.m. Even if the bus had arrived after 3:00, I would have missed any connecting busses.

We decided to drive the 85 miles back to St. George and I would have to drive my pickup to El Cajon, 570 miles. The reason I bought bus tickets was to avoid having to put so many miles on the pickup and spend so much on gas. I had to be in El Cajon by the evening of August 12. That distance, after driving to and from St. George originally, was almost too much at one time. I am extremely disappointed with your lack of service. I'm sure there might have been an explanation. However, there was absolutely no way we could have found out if the bus was going to be late, what time it might be arriving, or if it was going to arrive at all. I have enclosed my unused tickets (copies made for my records) and am requesting a full refund of the $138.00. You have had the use of that money since July; I have not. I followed through with my part of the bargain; your company did not. Please send my refund to the address below or credit my card for that amount.

According to a virtual tour rep named Gracie, the bus leaving from Cincinnati, OH to Tuscaloosa, AL's departure time is 11:10 and the arrival time is 10:50 p.m. the same day. Well, let us tell the actual times. On 18 October 2010, the departure time from Cincinnati is actually at 12:38 p.m. and it travels to Nashville. Upon arriving in Nashville, they were informed that there is a five-hour layover, which leaves Nashville at approximately 9:50 p.m. on 18 October 2010. It arrives in Birmingham, AL at 2:48 a.m. on 19 October 2010. Upon arriving in Birmingham, AL, they are informed that there is a six-hour layover, which then turns into a nine-hour layover. The new departure time in Birmingham was now 2:00 p.m. on 19 October 2010 (according to the announcement) to get to Tuscaloosa.

Birmingham is approximately 50 miles from Tuscaloosa (give or take a several miles). A gentleman who works for Greyhound offers to take my mother, aunt and seven-month cousin to Tuscaloosa for $12.00 which is the cost in gas. The layover in Nashville offered no food for them to eat. The bus station would not open the indoor snack shop so that they could at least attempt to eat something healthy. The layover in Birmingham was utterly ridiculous and uncalled for. I could have driven down and picked them up and took them to Tuscaloosa within the same amount of time they were in Birmingham.

With the lack of professionalism, pride, and customer service they offer, something has to be done about this. You can't reach an agent to speak to, although their hours clearly state that they are available from 7 a.m. - 7 p.m. CST. I made over 10 calls to the 216-849-8966 number and it rang once and went to a busy signal. I tried to call the 800-231-2222 number to see if they would test the lines or at least give me another number to contact and was told that they have no capability to make outbound calls even in the event of an emergency, (per Josephine in Jamaica). So, not only do you have to pay the long distance charges to call them to report issues or concerns, you are also charged for all types of other lucrative fees.

Did I mention the rip-off scam they run with the "gift" fees, when purchasing online? I got the money from my mother and aunt to pay for their tickets. But since I wasn't traveling, I was "gifting" tickets to them since I was paying for them with my credit card. So we had to deposit the money into my mother's account and charge it to her debit card in order to not pay the $18 gifting fee. And the boarding pass fees, which ensures you a seat on the "almost full" bus which was not almost full, that's when we also learned that just because you buy a ticket doesn't mean you will get on a bus!

Really? But the $5 boarding pass fee does and the "disability" seat fee, which ensures you a seat more comfortable if you are disabled. (** is all I will respond to that one). One question for Greyhound--why spend money to upgrade your buses and you still have extremely rude employees working at your establishments, no customer service in the events of the 1-12+ hour layovers, and no 800 number for customer service contact?

If Greyhound cannot get consumers to their destinations in a timely manner, as they indicate in their false advertisements, then why stay in business? Why should an individual have to pay to call long distance to make a complaint, but can call an 800 number (in Jamaica, according to Josephine, Greyhound's CSR rep) to get fare/schedule information?

Why should consumers continue to take their hard-earned money and help keep a company as such in business? What happened to the good old days when Greyhound had commercials and they represented themselves as a company that appreciated their customers? If they are held accountable for their actions, maybe the old Greyhound company will return, but for now, word of mouth and bad publicity travels.

I travelled from Albuquerque, NM, to Cortez, CO by Greyhound. The driver took my bag and put it into the baggage compartment. I complained that I was not given a claim check, and he said no problem. When I arrived in Cortez, the bag was gone. I called every stop between Albuquerque and Cortez to no avail. I tried to file a claim online and was told that I have to fill out a form.

Greyhound asked for more information before they would even send me the form. I provided them with the same information more than five times, and they kept sending me the same, repeated email and never sending me the form. I lost all of my clothes, shoes, art supplies and artwork.

I had a bus trip from Long Beach, CA to LA , to Riverside and then to Temecula. The bus broke down in El Monte. They took us off the bus and sent us on. They did not tell us, they did not send our luggage. I waited in the Riverside office for six hours for them to get the luggage there, and when the same driver got there, he said, "No, we did not bring the luggage." I asked, where is it? He replied, "still on the bus.' He did not know how to open the bay doors. I then asked, where is the bus? He replied, "It was taken to the garage in LA. They will get the things an send them on." When? I have been here 2 days and nothing yet! This is insane.

I have spoken with over a dozen people seeking my stuff. I have business items there as well as personal stuff like my glasses! Should the Greyhound line be federalized like the trains? I don't know, but the lack of consumer response is outrageous. I am seriously working on a suit against them. I would rather they just give me my stuff. But they would not hear of it. They simply need to get someone to go to the terminal and get the bag.

I do not want a 'we will look in all the terminals' idiotic answer. Go to the garage. Open the compartment and give me my stuff or suffer the lawsuit.

I was riding the Greyhound bus (GLI 0503 at 2:30 pm) from Washington DC to Norfolk VA and the bus broke down just short of Spotsylvania, VA. When our bus was finally rescued from the side of interstate 95 (after an hour and a half), it finically pulled into the Richmond, VA station somewhere around 8:00 pm (a ride that was supposed to arrive at 6:40pm).

We were told by the busman to go to the ticket counter and they explained how and when we were going to get to Norfolk because we missed the last bus that go in that direction. The customer service person (an unknown Asian female) told us rudely that we missed the last bus and the only bus going to Norfolk wouldn't arrive until 3 in the morning.

We asked her what we are supposed to do for 8 hours. She rudely responded by handing us a cheap computer print out of a complaint form with a bogus number and basically told us to deal with it. Myself, just like others, had very little money to feed ourselves, so we ask her for some kind of help. She told us that it was nothing that she can do, just send in the form. In conclusion, we had to sit in a drafty, yet cold station with nothing to do (or eat) until the late shift came in (and after some pleading) and gave us a food voucher for breakfast.

This mishap was unpredictable, but it could have been handled better. The three o'clock bus dropped us off (in Norfolk) at 5:05 am. I had to wait until sometime after 6:00 am to finally wake someone up and to collect me from another cold (and dirty) station. I will never ride with that terrible service again and will make sure that no one I know will either. I believe that they could have given us a discount or something instead of telling us to go ** ourselves.

The morning of October 1, 2010, the Greyhound bus out of Washington DC location 1005 1st Street NE, going to New York arrived at approximately 8:10 am to 8:15 am. Some where around that time. My ticket stated it leaves at 8:30 am on that day going to New York.I and my little boy got in line; we were the second passenger to get in line as we were there since 6:50 am that morning coming from Alexandria, Virginia to make our connection to New York to change from New York for Boston, Massachusetts.

The woman bus driver (white, real heavy-set woman) yelled at me and said, "Give me your ticket." I already had mine and my little boy's ticket out when she snatched it out of my hand, yelling all at the same time ruffling with my tickets in her hand like she was trying to rip them in half. I said, "Give me my tickets. Don't you dare try to tear my tickets up." As I was trying to get my tickets out of her hand, she got up in my face and her nose almost touching my face and yelled again, "Give me your tickets."

She then took my ticket. And I and my little boy then proceeded to get on the bus. I could not believe this experience and was totally shocked that I and my little boy were subjected to such rudeness and total disrespect.

As I proceeded to walk towards the bus, a black older woman walked behind me as she was getting on the bus and said to me, "I can't believe that she talked to you that way. As soon as you get to where your going, make sure you report her, she probably has been getting away with it."I told the lady that said this to me that I will as soon as I get back to Boston, Massachusetts. Another passenger on the bus stated that what she remembers while getting her newborn together to load the bus was that she saw all the people who were in the back of the line coming up to where this bus driver was yelling at the front of the boarding gate where I was standing in line when this was all occurring. When the bus reached New York, as I and my little boy got off the bus, the bus driver was standing out in front of the door and gave me this real evil look.

From this experience as it occurred, I felt as if I or my little boy could have been hurt. I was very much at the same time concerned with my little boy and my well being. This experience continues to haunt me mentally since it occurred.

I forgot my vanity bag on the Greyhound bus from Mosselbay to Pretoria, South Africa. I arrived in Pretoria at 10:00 on the 3rd of October. I phoned 1000 people and nobody could help me. Can you please assist me? All my mother's medication and personal belongings were in there. Please help!

I attempted to board the 12:01 Bus leaving New York City to Albany, New York on 09/25/2010. As I approached the gate, a young lady sitting in front of a cart speaking with two other gentlemen, which I can only describe as an information assistant, called me back as I was walking through the roping area. I turned around and walked back to her. She asked where was I going, I responded Albany. She then asked me, "Is this your bus?" Confused at the question, to say you're the information assistant wouldn't you know, I walked through the roping area, there were no other passengers so I'm thinking the bus had already boarded so I need to address the driver.

As I walked through the glass door, one of the gentlemen that was talking to the young lady at the cart called, "Hey, where are you going?". Now I was even more confused because he just heard this young lady ask me where I was going. At no time did he say, "give me a minute", "hold on", or any response at all. I walked back into the glass door handing him my ticket, stating, "I didn't know you were the bus driver". He went on to inform me that nobody gets on his bus unless he says so. I was shocked because I have never had this kind of problem and I'm of middle age and found his tone and attitude disturbing. Once he finished his rude and unpleasant statements, I proceed to board the bus.

Thinking he has my ticket in his hand. The driver walked around me, walked up on the two steps on the bus, told the gentlemen handling the baggage they're finished and to close it up. So I said to him, "You take my ticket and I'm not getting on this bus". The security officer wearing all gray with a security device in his hand, walked up, pressed his body up on me to say I was in a boxing position, attempting to intimidate me. The young lady was sitting behind the cart, laughing as I attempt to reposition my self. I approached the ticket booth explaining this situation to the agent with tears in my eyes from fear.

The ticket agent was puzzled and confused. He had just seen me, being that my ticket was purchased online I had to go to customer service to have it printed and present an identification. The young man could not understand the reasoning and made every attempt to assist me, he explained that they did not have any other buses leaving that night. I explained to him that I had a 9:00am class and this would hurt my academic standing causing me an out-of-pocket expense if I was forced to repeat these two classes. The agent apologized and informed that I need to contact the company's administration department. Also stating he had never heard by word of mouth, or read in company policy a bus driver refusing to allow a customer to board a bus, only security had such authority.

I was travelling from Sault Ste. Marie to Regina, leaving the greyhound station at 11:30pm on bus 1282. The bus driver, Paul **, ignoring my question of when the bus would begin boarding, asked me if I had consumed any alcohol that evening. I willfully declared that I had consumed one beer more than an hour before. With great aggression he informed me that we would not be able to board the bus and would have to wait until the morning. After witnessing more than two other passengers exiting the bus highly intoxicated, I questioned him as to why we were being treated differently than the other passengers. His reply was again aggressive, as he informed us that he could "Do what he wants".

Now this came as an extreme inconvenience to us as we have a strict schedule we must adhere to concerning flights and return travel home to B.C., and nowhere between our purchase of tickets and the checking in of our luggage were we informed that there was a zero tolerance policy on alcohol. It suffices to say within the legal boundaries I would have, at the time, been able to operate a motor vehicle without restriction. This leads me to believe that a form of discrimination towards my age or personal appearance was the main cause of the dismissal. I have used the greyhound bus services many times in my life and I have never been treated this way, which leads me to believe, again, that this is a circumstance where the powers allocated to the driver of the vehicle were abused and discrimination was the main reasoning for the dismissal of me and my travel mates.

The following statement is an account of my experience that occurred while traveling on your Greyhound transportation service. The conversations in quotes contained in this statement are not necessarily verbatim but are as accurate as I can recall under the circumstances at the time.

On August 14th at approximately 7:30 PM, I arrived at the Fort Lauderdale Greyhound station to pick up my one way pre-paid bus ticket to Atlanta, Georgia. I paid an additional $15 change of date fee and $10 for additional baggage. I was informed at that time by the ticket agent that the bus was running a little late. After about a half-hour later, I was told that the bus was running about an hour and a half behind schedule. I told my friend to take her and her son home because I'm sure they hadn't anticipated waiting so long.

The young man told me and the other passengers that he did not have a clue as to what time the bus would arrive. The bus finally arrived about 10:10 PM. At the boarding gate, we were short by our driver at the Orlando station who was aware of our scheduling problem and there would be a bus waiting for us when we arrived in Orlando to take us to our destinations. A few passengers asked for an explanation for the bus being over two hours late. One of the agents replied what do you expect when you're riding Greyhound?

When we arrived at the Orlando station about 3:15 AM, we were informed by a Greyhound agent that there was no bus waiting for us and that we were going to have to wait until 6:50 AM for a connecting bus. The agent was suddenly hit with a barrage of local expressions of dissatisfaction and demands to speak to a supervisor. The agent responded by saying he was the supervisor and there was nothing that could be done. A few passengers asked to speak to his supervisor and his reply was that he was the highest supervisor in the station. Some of the passengers insisted on speaking to someone else higher in authority.

The supervisor responded by offering Greyhound's corporate address. It was a very tense situation that was compounded by the lack of sympathy and empathy and more importantly no apology. The agent who identified himself as a supervisor-in-charge took a luggage cart to our bus and started bringing over the passengers luggage. A male security guard of African descent with a pronounced accent and completely bald instructed the passengers to stand behind a yellow line and wait to claim their luggage. In November 2009, I sustained a broken bone in my foot in my leg just above the ankle when I was hit by a tractor trailer. My injuries are not completely healed and I still have to wear a leg brace from time to time so the two boxes traveling with me under the bus had yellow assistance tags on them.

After my fellow passengers claimed their luggage and went into the station mines were the only remaining packages on the dock. The agent handling the packages had disappeared from my site and the same security officer who was present began walking towards the back entrance doors to the station but still in front of me. I became a little concerned for my packages. They contained my Hewlett-Packard desktop computer, a three speaker computer stereo system, Dell 25-inch flat screen monitor, Hewlett-Packard web cam and other various peripherals, cords and wires all purchased between March and April of this year. Not to mention the information contained on my hard drive and the DVD software, files and music that were also in my boxes. So needless to say, I did not feel comfortable just walking inside the station while my boxes were outside seemingly unattended.

I got the attention of the security officer by saying, "Excuse me, sir, do you know if the man who was handling the bags is planning on leaving my boxes here because they have yellow tags on them and I'm not sure if he's aware of that or not?" The security officer stared past and beyond me for what I consider an inappropriate amount of time, turned his gaze to me and said yes, turning his gaze once again beyond me. Standing there somewhat stymied for another uncomfortable length of time but still looking beyond me, the security officer said he'll get them when he gets ready. I said so he is coming back for them. Is it okay for me to go inside or should I wait out here with them until he comes back?

The security officer cut his eyes towards me and gave me a look like that of someone who was getting ready to be in a fight and said, "Look! I'm not going to keep going back-and-forth debating with you. I said he'll get them when he gets ready and if that's not good enough for you, you can take them in yourself." In an attempt to give the conversation a clean slate, I tried to appeal to him saying, "Sir, I'm not trying to give you a hard time or anything. I'm simply concerned about my property and it's been a long time since I've traveled on Greyhound and I'd guess I just kind of want to know what's going to become of my packages."

The security officer said very nastily, "Sir, I want you to stop talking to me going back-and-forth about your luggage. If you don't like the way we do things, you can take your packages and leave. I'm not going to keep telling you."

I couldn't believe that the security guard for Greyhound was speaking to me in this manner and it became clear to me that the conversation could only go downhill from this point forward. You are being very rude and disrespectful to a customer and I added that I was a disabled veteran, that no one deserves to be treated in this manner and that I would be filing a complaint against him.

I turned around and started walking towards the doors to the station and the security officer told me to stop. I turned around to face him and he said in an overly authoritative tone to come here. I told him that we didn't have anything further to discuss. He said this is your last chance. Come here now! I walked over to him apprehensively and he put his face very close to mine and said, "I don't give a damn about veterans were disabled veterans and I don't give a damn about you and you to report me to whoever you want because I do it like this all day long and I've been doing this for a while." Fighting back tears of anger and disbelief, I told him that I was going to find a supervisor. He said, "Okay then, what does it like this! Give me your ticket Sir." I was afraid to give him my ticket and it made me ashamed of myself and angry, even furious.

When people travel on Greyhound they will typically spend time in at least two terminals depending on your point of departure and destination, finding themselves in different towns, cities and states and often times there are places they have never been to before and maybe have never even heard of before. Why would Greyhound allow their customers to be intimidated, harassed and even threatened like this? We are not the proverbial local hood or dog trespassing on Greyhound property for the umpteenth time for the sole purpose of preying on unsuspecting travelers. This is what was going through my mind during this entire exchange. The security officer looked at me cold and calculatingly and repeated his demand, adding, "I can ask you for your ticket 100 times and you have to give it to me every time. I can do that. I'll ask you one more time and if you don't let me see it, I'll call the police and have you arrested for trespassing and riding on this bus to Atlanta."

I cannot recall the last time I felt so vulnerable, helpless, scared, alone and livid. It was the day my mother died. I summoned the strength to humble myself and to try to get a hold of my emotions and myself under the crushing, overwhelming presence of this perverted injustice that had befallen me, reached in my pocket and handed this security officer what was literally my only ticket out of this bad dream. He motioned his hand that was holding my ticket to follow him and started quick stepping towards the station saying in an oddly professional sounding voice, "Come with me, Sir." A lot of things were going through my mind at that point. I follow him into an office.

There were two other employees of Greyhound inside. I had this sickening feeling in my stomach that he was going to ask me in front of his two coworkers where is your ticket! Instead, he instructed me to put my carryback on the floor, which I did promptly. There was a woman sitting behind a kiosk type desk, who would appear to be in her mid-50s to early 60s, tending a man standing to my right in front of me who was wearing a blue shark and I believe a black vest.

The officer asked the woman to hand him something and she gave him a mini pamphlet which he placed on the desk in front of me and told me to pick it up and read. I wear prescription glasses with transition bifocals and it was about 3:30 AM. With sweat dripping into my eyes stinging and having been awake since 7 AM the previous morning, my eyes were no match for such small print. I was however able to figure out the general meaning. It appeared to be a ruse and regulations and/or conduct while on Greyhound property and the penalties for noncompliance. He asked me if I read the part about being rude and I told him I had. Then he went right into this beach saying, "So you see, you cannot talk to me anyway you want and disrespect me because I'm not going to tolerate it. And I'm telling you this right now in front of the manager on duty," he was gesturing towards the woman who was sitting down, "that I will not tolerate anyone being rude or disrespectful to me."

I could have sworn that the man handling our baggage said that he was the supervisor in charge. I looked at the security guard like he was crazy or maybe he thought I was. Being in the station with the other passengers who were able to see through the glass in the office made me feel a little more comfortable. I looked at the manager in charge who had this fixed nervous, uncomfortable smile on her face. The man wearing the vest seemed to be deliberately looking towards the wall as if the conversation wasn't even taking place.

And I look again to the officer in placing my fingertips to my chest and said to him, "Sir, I just told you outside that I was going to file a complaint against you for being very rude and disrespectful to me. Then you seized my ticket (making me feel like I was under arrest) and ordered me to follow you into this office and now you're going to try to flip the script on me in front of these people and say that I was being disrespectful to you? No sir. Were not doing it like that."

She cut her eyes towards the security officer as if to give instructions on what she should do. I followed her eyes and looked at the security officer also and then looked back to the manager, waiting for a response.

Finally she said, "What do you want to say?" As I began recounting my version of what took place, she turned her head and eyes towards the security officer. When I got to the point where the security officer began his rude and disrespectful behavior, he interrupted me and said she doesn't want to know what I have to say! I looked at her trying to determine if this was true or not that she was avoiding my eyes, so I took that as an affirmation.

I felt like the fix was in. Justice was not going to be found at the Orlando Greyhound station. I sat and walked inside and walked some more trying to shake the feeling that I was somewhere in the twilight zone until my bus arrived. I did, however, pay extra attention to the employees and/or agents working in the bus terminal and the interactions they had with fellow passengers. I personally saw to maybe three (because I was quite tired and exhausted) similar though not as exaggerated exchanges with both the security officers on duty with the passengers. These were in my opinion very mild disagreements or even misunderstandings that were brought to a halt by the security officers demanding that the passenger give them their ticket. Once the ticket was in their hand the passenger was told to follow them into the office and to have a seat.

I can't help but wonder now how many times my and other similar scenarios take place on a day-to-day basis not just at the station but stations around the country. When my bus arrived in Macon, our driver said that we could get off the bus for about 20 minutes. I walked past a man who was one of the passengers and he smiled at me and asked me how I am doing? I told them I was doing all right. Then he said he still couldn't believe that that security officer was talking to me like that. I asked him if he was referring to what was said in the office. He said no, he really couldn't hear what was being said in the office but he could see me in there. He said he was referring to how he was talking to me outside.

I had thought we were alone outside during the exchange and I asked him if he heard the whole conversation. He said no but he had come outside to see what was going on. My back was to the doors during the majority of the conversation between the security officer and myself so I never saw him. I told him that I was going to file a complaint with Greyhound. He said his name was Malcolm ** and told me to write his name down and that I could use his name in my report if I wanted to because he heard that security officer was talking to me and he said that that was just wrong. I want to let you know that I literally felt like I was in some faraway communist country and that my rights were being stripped away from me before my very eyes and that I will find out what recourse is available to me. In order to be fair, I must commend the bus driver of the 6:50 AM Orlando bus to Atlanta.

She was the only one of your agents who made a public insincere apology on behalf of herself and Greyhound for any and all inconveniences that we (the passengers/customers) had endured. She identified herself as Sandra. I was sitting in the second row behind her when she finished her announcement coming forward and thanked her in a loud voice. Later on in the day, while walking past me doing a headcount, I asked her for her ID number which he gladly gave me **. I hope I wrote it down right.

I attempted to save a few bucks by picking a bus ride over a plane ride, a serious mistake! I was unable to print my ticket online and as a consequence, I was unable to catch my bus. I had to arrange and pay for a second ticket at a higher price. I arranged and paid for a second trip to the terminal the following morning. I had to arrange for a cab to pick me up upon my arrival because the second arrival time was 4:45 am. I had to wade thru endless calls to Greyhound customer service. I have a limited minutes phone plan and was left on hold twice trying to contact a supervisor to explain why I shouldn't be penalized $63 for the second ticket because I had a problem printing my ticket and was disconnected waiting to be transferred during their requested survey. The hours of frustration over this are innumerable!

On April 2, 2010, I purchased two tickets from Milwaukee, WI going to Las Vegas, NV. Well, when we arrived on April 4, 2010, one of our boxes was not with us. We left with three boxes and one large container. The only one missing is the box that says "Greyhound". The reason for that is they told us we needed to take some of our thing out of our other boxes and container so they can be weighed 50 pounds, in our box that we did not receive. It's been five months now. It had over fourteen thousand to fifteen thousand worth of valuable items in it.

And for five months, I've been calling and requesting for some assistance. Greyhound refused to help me in any type of way. Then, I also kept walking down to the Greyhound in Las Vegas, NV to ask for some assistance. They too refused to help me. Not only didn't they help me, they also were very rude to me. They also told me I have nothing to worry about because Greyhound would take care of my luggage. When I asked for baggage tickets, they refused to give me one.

On August 14, 2010, I bought a roundtrip ticket from Detroit, MI (leaving at 6:00 pm arriving in Cleveland, Ohio at 9:30 pm). Although there were men hanging around the station swearing dirty words, the bus was clean and comfortable. Upon arriving in Cleveland as scheduled, it appeared that a gentle-man was off the platform onto the spot where the bus was pulling in.

The driver blew his horn and to my surprise he jumps off the bus using very foul language, loud and angry. The gentleman asked the driver why he was swearing at him; he called the driver "my brother". But the driver kept on his rampage. A lady said to the driver that children were hearing him use the bad words. The driver retorted that he was not going to let the man get away with "that."

The man started into the station but came back out saying that he had paid $300 for his ticket and that he should not have to tolerate this treatment. The driver went to meet him. I feared a fight. I was traumatized while waiting for my luggage to be taken from the bus. This situation should not have happened. This angry driver not only endangered himself, but also endangered the passengers. The wrong person might have been just as angry as he was.

Anyway, I bought a round trip ticket, but I could not ride back on the bus to Detroit at that time. My nephew drove me back. I stayed in Cleveland for three days. Therefore, I am requesting my fare of $74.90 returned to me. I should hope that other passengers, especially children, do not encounter this situation again. Thank you for not sharing my personal information with this driver. I did not get his name. I was afraid to look. I bought a ticket but I did not ride Greyhound back to Detroit. No physical damage, but the emotional damage was severe.

I got off the bus in Tuscon AZ on 6-3-10 at 8:40pm my destination from Portland OR. I got into a verbal confrontation with the driver, my carry on duffel bag was stuck so I tossed my back pack off the bus then got my bag unhooked from a seat. I got off and the driver was rude telling me something about my intelligence. I was in a mad state of mind. I told him what I thought, then he told the security to escort me off the grounds. So in a hurry, I grabbed which I thought was my bag. It was the exact identical bag then gave the ticket claim to the baggage handler.

We got to our motel room me and my woman that's when I found out that it wasn't my bag. So I immediately took it back to the station hoping that the bus didn't take off yet. When we arrived, the bus was pulling out and I ran in as fast as I could to tell the night shift if they could stop the bus. But they said no, it's on a schedule so in my mind I thought, "Let's get the bag jump back in the car and follow it to the next stop then exchange bags." But the night shift people assured me that I would get my bag back.

On 9-6-10 a guy called me asking for his package. It was very hard because he didn't speak English that well .I tried my best to tell him that I put it on the next bus to El Paso, so I waited for 72 hours, still didn't get it back. I turned in a claim form 9-9-10 with a detailed everything also there is a folder with my name and number in the bag.

En route from NYC to Toronto, the Greyhound bus driver left me at a rest stop while I was in the bathroom, unwell. I proceeded to spend the next 45 minutes on the phone with several representatives, but none of seemed to know what to do including one who said that he did not know what to tell me. I was transferred to anonymous VM systems, disconnected and told that they couldn't help me.

I tried calling the next station in Buffalo (my luggage was in the hold on the bus), no one picked up and there was no room on the VM system for messages. This continued to be the case for an entire week. I ended up hitchhiking to Toronto and my luggage has not been found; it had to have been removed in Buffalo or at the border crossing when it was discovered I was not on the bus due to a ticket check at that point and no one on Greyhound's end in the US has done anything to provide customer service on the issue. The items in my bag were valuable and not easily replaced. In addition, work appointments were cancelled as I couldn't keep them without proper clothes.

The distraction and distress I was feeling resulted in a sprained ankle the following day. Attempts to resolve the situation resulted in roaming charges on my cellphone.

I had my luggage lost not once but twice and never got any money for my clothes yet.

I traveled from Denver Colorado to Austin taxes last June. The bus driver left without me in Fort Worth, Texas thus separating me from my baggage. They have lost it. Baggage was worth $2000 plus information. I had collected for four months for a book as I hiked thru New Mexico and Colorado.

My wife began a trip via Greyhound from Bellingham, Washington to Atlanta, Georgia on July 26 2010. The first bus she was on broke down in Billings, Montana following a driver switch. The new driver turned the heat on full blast in the bus, claiming it was the air conditioning whenever anyone said anything. Complaints seemed to frustrate him. My wife finally managed to convince him that hot air was not actually cold. At which point he finally turned the ac on but by that point the bus had overheated, leading to the breakdown. He tried to restart the bus but the system locked him out, apparently being a better judge of capability than the driver. This breakdown due to negligence disrupted my wife's entire schedule. They also lost her checked bag at this stop, refusing to let her verify that it had been loaded, protesting "it'll be on the bus" which it, of course, wasn't.

While waiting at the station, a couple of buddies met up with this one guy and apparently made friends. One of them came into the station while smoking into a clearly marked no smoking area. This sent my wife into an asthma attack. She made a comment about inconsiderate smokers which seemed to incense the three men. What followed was them constantly harassing her for almost eight hours. This included them yelling at the back of the bus (racial slurs, sexist comments and insulting language about my wife amongst other things), smoking at the back of the bus (against your own rules) and using illegal substances at the back of the bus (against the rules of the United States of America).

They would also smoke directly outside the doors to the bus when it stopped, hold air in their lungs containing smoke and then blow it into her face as they went by her inside the bus. Complaints to your driver about this were met with the phrase ,"There's no evidence," repeatedly and a complete lack of enforcement of your rules or any care. The driver should keep her job with you, bad at it though she is, as her working in a field of actual importance would be disastrous. These chemical attacks on my wife left her with multiple asthma attacks and a migraine so severe that it left her blind. She was terrified at this point since the unruly passengers were talking (loudly) about beating and raping a Canadian woman (a description of her) and she knew that she wouldn't have any chance to resist if they found out she was blind from the severe migraine. Given the abysmal failure of your driver to keep order, her danger was quite real.

During a driver change, my wife was actually afraid to board the bus. She tried to find out who the driver was so she could speak with him. None of your staff would tell her, simply saying "he's behind that door" which referred to a locked door. When she finally got a chance to speak to the driver, he attempted to lay all the blame on my wife, saying she should have called the police. For a complete failure in your staff to uphold your rules. She reminded him that the rules being broken were Greyhound rules at which point he brusquely asked, "Do you want on the bus or not?" Then grudgingly added, "Do you want to sit near me?" He displaced a passenger so my wife could sit behind him and made an announcement outlining the rules on smoking and harassment, saying he'd kick anyone who violated those rules off the bus and void their tickets, displaying the first glimmer of professionalism from any of your staff on that trip.

She could feel another migraine coming on so she took her migraine medication. Its effect combined with weakness and dizziness left her severely dizzy and confused. At the Kansas City bus transfer, she was barely able to stand, so tried to speak with the woman behind the counter. The woman refused to help her at all, saying she'd have to stand in line. When she tried to speak to the bus driver when she finally found her connector and asked if she could go first so she could sit down, most of the male passengers began screaming at her. Your valiant security guards hid behind the locked doors and refused to keep any kind of order.

The last day on the bus, my wife began suffering from severe swelling of her feet and legs. They literally doubled in size. She was also severely dehydrated because the air conditioning was not working. She had no way to elevate her feet since the bus was full. There were people standing in the back of this bus, which by law is illegal, but that doesn't really seem to matter to Greyhound. During the last leg of the trip, she asked the driver if he could stop due to the severity of the swelling and pain in her legs since it was nearing emergency level. He, of course, refused as he had a schedule to keep which, I'd like to add, was substantially late anyway.

All my life I've heard of Greyhound as a safe, reliable method of transportation. This belief has been proven to be painfully mistaken. Your drivers, with precious few exceptions, seem incapable of enforcing the rules that you set in place. They also seem to turn a blind eye to rules set in place by the government, such as use of marijuana on buses, overcrowding of buses including selling 'standing room only' spots and the safety and well being of your paying customers. I have never been as appalled at such a crippling breakdown of responsibility as I have been by this massive, inexcusable failure by the vast majority of your staff on my wife's trip.

As a result of this journey from hell, my wife and I will never look to Greyhound again for our travel needs. Furthermore, we will be submitting a copy of this message to the Better Business Bureau as well as consumer websites and urging all of our family, friends, acquaintances and people we meet on the street to never use your services, urging them to instead use a more reliable and safe method of travel such as hitch-hiking. Judging by the overwhelmingly bad reviews of your service by other people on the internet, it seems we're far from alone.

Her bag was found and sent to Atlanta, resulting in an hour and a half drive there and back for us to simply pick it up. The lateness of this complaint is due to the fact that even thinking of the vile harassment she received on this trip was enough to make her have a near anxiety attack until now. Having related everything to me again did result in one by its end. Please consider refresher training for your employees as it is painfully evident that some of them desperately need it. Also try to remember that without customers, a company is nothing.

I was scheduled to leave Grand Junction at 12:45pm on the "Express" bus to Denver. When I checked in, I asked if we would be leaving on time. The girl behind the counter said "yes, your bus is here". By the way, she acted as if I was an annoyance. At 12:45 nothing was happening but utter chaos - three buses lined up, many people milling, no employees clarifying what is happening. I asked again and was told we were waiting for a bus from Salt Lake so other people could join the bus. We ended up leaving at 1:30 and no other bus showed up or other people joined the group, so what were we waiting for? So we started out 45 minutes late.

An hour into the trip on this no-stop express, the bus driver stops to have a cigarette, so most of the bus got out to smoke too. She said she needed to "get weighed" which is ridiculous, it was a closed weigh station. About an hour later, she stops again along side the freeway to smoke! Again most of the bus poured off too. I asked one of the guys when he came back what the heck is going on. He replied that the bus driver said she is a heavy smoker! An express bus that leaves late is subjected to this woman's nicotine addiction? Give me a break!

About an hour after that, she pulls over on I-70 again! This time she said she was having problems with the brakes and she went outside and lit a cigarette as did other passengers. Some passengers were furious and screaming at her and each other. About four passengers asked her to get their luggage out and when she did, they hitchhiked. She was on the phone and I was standing behind her when she was sitting in the driver's seat telling the person on the line, "I can't get it over 60" referring to her air brake pressure. She and I were looking at the same gauge and number and I saw 74. She had at least three cigarettes that I saw.

Meanwhile, pacing and going back and forth, she is telling people one minute that we'd have to have another bus come, but then she would change her mind and say she was going to go for it. She finally said we were going for it. Passengers were scared senseless as we had much more mountain driving to come. We hit bad traffic as is often the case on Hwy 70 on a Sunday afternoon and instead of arriving in Denver at 5:00pm as scheduled, we arrived at 8:00pm. This was a nightmare. It was my first time using Greyhound and I will never ever give that company a dime of my money. Not only did you not provide the service promised, your employees are the most rude people I have ever encountered.