Greyhound - Stranded!

On my return trip home from visiting family I had a terrible experience. I was leaving St.Paul Minnesota for Killeen, Texas. The first transfer and even the second went well. That was until I transferred to the bus that would take me to Kansas City MO. From there I was supposed to transfer to a bus that would go to Oklahoma city and then Dallas and so on.

The bus driver going to Kansas City MO made seven unscheduled stops and gave us no breaks. At one point I, and a fellow passenger, inquired about the breaks and the driver's response was, "We have no breaks on this bus check your schedules". There were three breaks scheduled on my ticket. As a result of the unscheduled stops the driver was an hour late. Luckily, I had a longer lay over and did not miss the buss to OK city.

The majority of the passengers on the buss to OK city were heading to Dallas. We arrived in OK city at 6:00 am. We were supposed to leave at 6:45 am. Around 7:00 am, passengers were beginning to worry. There were no announcements and none of the employes gave us any information. A little while later I, and a small group went inside of the terminal to speak with the ticket counter. There we were told that we did not have another driver. That the driver going to Dallas was ill and they were attempting to find another. We were stranded for nearly six hours.

Finally, we arrived in Dallas. There were about eight of us that needed to go to Killeen. I was told that we could take the next bus to Waco at 8:00 pm. A bus was sitting outside right at that moment boarding for Waco. Luckily, customer service did not want to give us food vouchers when we asked for them. They put us on the bus sitting outside.

At Waco the eight of us found the building nearly devoid of life. Where we were informed that the next bus to Killeen would not be arriving until 9:00 am the next day! Oh, and the station closes at 10:00 pm and it was closed at 6:00 pm at that time. I was supposed to be at home by 5:00 pm.

I called my husband who had to borrow money in order to have enough gas to pick me up. I checked on the other passengers and they had all found rides. Eight of us stranded in Waco. One elderly with a walker. What would have become of us if we couldn't manage to find rides? I shudder to even think about it.

I might be poor. I may not be able to afford a plane ticket or Amtrack but I, as well as others, do not deserve this kind of treatment just because a company has a monopoly. I will make it my goal to let the CEO's, moreover their stock holders, of Greyhound and Jefferson lines hear my words. This is beyond inhuman.

My husband bought a ticket from Columbus to Philadelphia on 12-17-11, to depart at 10:30 from Columbus and to arrive to Philadelphia at 10:20 P.M. At 10:41 P.M. He gave me a call and said that he is in Allentown and the bus did not arrive to Philadelphia. The station is closed and he is cold in the street. I don't know even what to say or what to do. When I called Columbus Greyhound customer service, the guy said that nobody is responsible when the bus left Columbus. My husband is after the operation and if he got cold this might I don't know what to say! He is in the middle of the night, at the place he was not supposed to be, with his limited English. I am desperate! Help!

Overcrowded, Greyhound had to order a charter bus and we were told charter bus was going to DC, Baltimore, Wilmington, then will end at Philadelphia. Once the bus driver got on, he said he was only going to DC and everyone would have to change buses in DC. We arrived in DC and were told no buses were going to Baltimore or Delaware but 8:45PM, bus leaving Baltimore to Wilmington, DE at 10:00PM. They could not guarantee if the bus would arrive in Baltimore, MD in time for the Wilmington bus. Krisha and Dianne ordered a bus to accommodate our group, most were going to Philadelphia except for four of us to Wilmington. They refused to let the bus stop in Wilmington, Delaware. The bus drove past Wilmington to Philadelphia.

When I arrived in Philadelphia, I tried to get on the 10:00PM bus to Wilmington and explained to the customer service what had happened in DC. I was told that I had to purchase a ticket from Philadelphia to Wilmington, Delaware and there was probably no room on the bus to Wilmington, DE. When I bought my ticket online, you all agreed to take me to Wilmington, DE and you did not. I can understand delays and cancellation but to have a bus ride pass without stopping (everyone on the bus said they would not mind if the bus stopped in Wilmington, DE), a stop when a passenger has paid money to go there is unfathomable. I asked for a supervisor in DC but Dianne and Krisha said all workers at the bus terminals are supervisors. Are they? I would like to be refunded my $135.90 plus the $0.99 cent online and the $150.00 I paid for a taxi to drive me home from Philadelphia. A total of $285.99.

on mar. 03 2003 2:30p I boarded the grey hound bus in Austin tx. my ticket was to take me to Farmville Va and to arrive at/in farmville on mar 3 at10:55p the bus was 2hrs behind schedule already when I was TOLD we had arrived in farmville by the driver of the bus.

We were actually 20 miles from farmville and in Dillwyn Va I was left stranded at a closed station in below freezing temp 26 degrees for almost 5 hrs with no way to call for help. No traffic to stop. No pay phone. Until the station attendant arrived at about 5;40am and I was able to contact my family and let them know were I was at.

I had been able to make one phone call when a few minutes after the bus left a local police officer stopped to see if all was ok . He allowed me use his cell ph so I called my family and told them I had arrived in farmville and could they send someone to pick me up he said yes he would right away . I later found out they spent most of the night trying to find me in farmville along with local police.

When I contacted greyhound the following day i have a difficult time even getting a sincere apology from them.

I decided to go from las vegas Nv. to jacksonville Fl... with my three year old daughter... we left at 12:45 am thurs..she was excited as all three year olds DO get ... but not crying or anything... i am 22 partially deaf and sometimes it is hard for me to hear how loud things are...anyhow... 7 hours into the trip at kingsman arizona we were kicked off the bus... thats right KICKED OFF..

The thing is ... we got off at mcdonalds and there was a 15 min stop , we went to the restroom and the busdriver said ok time to get back on so we went to board and my daughter was throwing a fit because she wanted a happy meal toy.. i am SURE that she would have been ok once we got back on the bus... he said he warned me before hand that she was making too much noise.. and that he had passengers that were trying to sleep and that if i couldn't control my child that i had to get off... well he let me get my things.. and would NOT let me get my baggage from underneath the bus WHICH had all our clothes... now... at this time i think bout 5 am ... the bus station he dropped us at was NOT open...

It was sleeting and SNOWING... and he said i could take the NEXT bus.. which he did NOT determine when it would be and when i WALKED all the way in the snow with a three year old to the nearest motel 6 and eventually got a hold of someone there..they informed me that it would not be there till 7 pm... i had no where to go.. i had to sit around and call my parents to drive form las vegas to come pick me up ... and ... since they work i did not get home till bout 1230 am the next morning... i called the greyhound bus and they kept diverting my calls... and i left a message with the national number and no one returned my calls... all i wanted was to be refunded that money and to NEVER take the bus again.. if they did not want 3 year olds on a bus they should NOT sell them tickets!! all the bus driver did for us was... he gave us our ticket out of his pouch things and said here you can catch the NEXT bus with these and your luggage will be wherever you end up!!!!

My daughter and I got sick from the ride... i still have not found out where our cloths or luggage is...we were TERRIFIED because we didn't know where we were or what to do...and there was NO ONE that answered any of the greyhound lines for information it was all automated and everytime i got a hold of someone they were like call customer service...we had to pay for the motel out of our pocket AND since on the walk we dropped a lot of things... we lost stuff in in the mad scramble to get somewhere safe to CALL anyone we knew... we spent about $50.00 on calling cards alone trying to get a hold of anyone...and in our bags are still our cloths and i have to tell you i dont know a LEGAL standpoint of this but it seems to me if i had not had enough for a motel... i would have been in A LOT of trouble...

My fiance and I were departing Virginia Beach, Virginia on August 19th of 2002. Our first bus arrived early and left early leaving a few people stranded at the Virginia Beach terminal. Once we arrived in Richmond, Virginia for our first transfer things seemed to be going well. The bus boarded on time and all passangers were seated when it was revealed that the bus we were sitting on had no air conditioning. The driver was a bit upset since the person who informed us of the buses problem had allowed all the luggage to be loaded and all passengers to be seated before telling anyone about the problem.

We then switched buses and started towards our next transfer point of FMy fiance and I were departing Virginia Beach, Virginia on August 19th of 2002. Our first bus arrived early and left early leaving a few people stranded at the Virginia Beach terminal. Once we arrived in Richmond, Virginia for our first transfer things seemed to be going well. The bus boarded on time and all passangers were seated when it was revealed that the bus we were sitting on had no air conditioning. The driver was a bit upset since the person who informed us of the buses problem had allowed all the luggage to be loaded and all passengers to be seated before telling anyone about the problem.

We then switched buses and started towards our next transfer point of Fredricksburg, Virginia. According to our ticket we were supposed to be leaving from Fredricksburg at 2:20pm and arriving in Springfield at 3:05pm. The bus did not arrive until 3:02pm When the bus did arrive the driver got off trying to ignore the fifteen odd people waiting to board. Finally my fiance actually stepped in front of him and asked what was going on. The driver told him the bus was full and we would all have to wait for the next bus. We asked when that would be and he said it might be at 5:15pm. MIGHT

We then went inside with the other customers to find out what was going on. The people at the Fredricksburg station didn't want to have anything to do with the situation and suggested we call the customer service line. I took the number and went to talk to perhaps the rudest man I have ever encoutered in my life. He gave the name of Mr. Malluck and then proceeded to scream at me and call me a liar claiming no one from an office had actually given me the number. Then when I became upset and asked him to stop yelling at me he calmed down and told me to contact the office in Texas before hanging up. After the other stranded passangers got no where trying get the people at the terminal to call the customer lines or even the office in Richmond we asked for a refund. The people working at the terminal that Monday said they could not give us a refund and started to ignore the group of people waiting in the lobby.

When the next bus did come it was the same situation as before. Full That driver was more polite and told us that the people in the terminal should be able to contact the Richmond terminal. Then he departed and my fiance and I decided to take a taxi to our final destination spending more than we did on the bus ticket to get home. Once there the struggles continued. I tried unsuccessfully to contact Greyhound Lines but the attitude was the same. We don't care, don't want to be bothered.

I went to the Springfield terminal where the tickets were originialy purchased and once again was refused a refund. Distressed my fiance and I decided to contact the BBB to see if they could do anything. They managed to get a response all right but not a good one. The contact, Jeffrey Bingham, claimed the only reason anyone would be refused a seat was if they were drunk or acting aggressively. He then went on to imply that I was lying about calling the customer service line and claimed that I could have a received a refund at any point I chose. Damage control plain and simple. My fiance and I are going to continue with this until the end. Greyhound stating that no reservations are guaranteed and that they supposedly clearly state that no arrival or departure time is guaranteed is a way to avoid the main issue.

The main issue in my mind is that Greyhound is more than eager to take your money and then not stand by the service they provide. No company should leave anyone stranded in what could become an unsafe situation and then claim no responsibility for their actions. I strongly discourage anyone from using their service until the customer service people take some sort of basic communications course and the company cleans up it's act in a major way.

As a result from this mess we were forced to shell out more than we paid for the tickets to get home. If we had stayed the terminal would have closed and we would have been stuck in a dark wooded area in the city where some of the recent sniper attacks took place. Who knows what happen to the people who were unable to afford to take other transportation. redricksburg, Virginia. According to our ticket we were supposed to be leaving from Fredricksburg at 2:20pm and arriving in Springfield at 3:05pm. The bus did not arrive until 3:02pm When the bus did arrive the driver got off trying to ignore the fifteen odd people waiting to board. Finally my fiance actually stepped in front of him and asked what was going on. The driver told him the bus was full and we would all have to wait for the next bus. We asked when that would be and he said it might be at 5:15pm. MIGHT

We then went inside with the other customers to find out what was going on. The people at the Fredricksburg station didn't want to have anything to do with the situation and suggested we call the customer service line. I took the number and went to talk to perhaps the rudest man I have ever encoutered in my life. He gave the name of Mr. Malluck and then proceeded to scream at me and call me a liar claiming no one from an office had actually given me the number. Then when I became upset and asked him to stop yelling at me he calmed down and told me to contact the office in Texas before hanging up. After the other stranded passangers got no where trying get the people at the terminal to call the customer lines or even the office in Richmond we asked for a refund. The people working at the terminal that Monday said they could not give us a refund and started to ignore the group of people waiting in the lobby.

When the next bus did come it was the same situation as before. Full That driver was more polite and told us that the people in the terminal should be able to contact the Richmond terminal. Then he departed and my fiance and I decided to take a taxi to our final destination spending more than we did on the bus ticket to get home. Once there the struggles continued. I tried unsuccessfully to contact Greyhound Lines but the attitude was the same. We don't care, don't want to be bothered.

I went to the Springfield terminal where the tickets were originialy purchased and once again was refused a refund. Distressed my fiance and I decided to contact the BBB to see if they could do anything. They managed to get a response all right but not a good one. The contact, Jeffrey Bingham, claimed the only reason anyone would be refused a seat was if they were drunk or acting aggressively. He then went on to imply that I was lying about calling the customer service line and claimed that I could have a received a refund at any point I chose. Damage control plain and simple. My fiance and I are going to continue with this until the end. Greyhound stating that no reservations are guaranteed and that they supposedly clearly state that no arrival or departure time is guaranteed is a way to avoid the main issue.

The main issue in my mind is that Greyhound is more than eager to take your money and then not stand by the service they provide. No company should leave anyone stranded in what could become an unsafe situation and then claim no responsibility for their actions. I strongly discourage anyone from using their service until the customer service people take some sort of basic communications course and the company cleans up it's act in a major way.

As a result from this mess we were forced to shell out more than we paid for the tickets to get home. If we had stayed the terminal would have closed and we would have been stuck in a dark wooded area in the city where some of the recent sniper attacks took place. Who knows what happen to the people who were unable to afford to take other transportation.

We had children, folks with diabetes, and folks waiing on the other end, worrying about our whereabouts. Missed arrangements and appointments. Paid $182.00 R/T that took me until 9:45 am Christmas Day to arrive in Chicago for a famiy emergency. I took names of other passenger that was aboard the bus also. Sill waiting to here from Greyhound Bus Inc. before taking farther action.