The consequences for my daughter was a horrific nightmare. For us it was waiting in a dark parking lot for 5 hours not knowing when she would arrive. The emotional pain of seeing one bus after another arriving and not being the one with your child. The frustration was extremely intense.
Consumer Complaints & Reviews



I took my very first bus trip. It will not be something I will ever do again. I was horrible. The greyhound employees were rude, hostile and prejudice against white people. I was cussed at, yelled at, embarrassed in front of other passengers. I was left behind off at a stop, etc. None of the persons I talked to would help me, they would give wrong information just to get rid of me. There were not friendly or smiling employees. I send a complaint email to greyhound but received no reply. This was my vacation. I thought I would take the bus and leave the driving to them like the advertisment states. I was upset and stressed both on the journey there and back. I wanted to turn in my return tickets and get a rent car and drive back but they would not let me. The buses were pretty full. They have the business if they would treat the customers right then maybe they could turn this company around. I have never, never encountered such rude people. If I ever talked to my customer like that I wouldn't have a job anymore.

Due to this I was forced to sit in a drafty dirty bus terminal, on hard chairs causing me extreme pain, I wasn't able to get to the hospital until after 2pm and had to be given a pain shot, missed seeing my doctor, I am now in pain and forced to endure it as I need to see my pain doctor but because of the delay I can't see him and have to keep going to the ER for treatment. They also think that the stress may have caused me to have a mini-stroke and I've suffered 4 angina attacks due to the ordeal.

He also proceeded to tell us the stories of the stabbings and accidents caused by passengers, and there were small children and ladies traveling alone, and he was so rude and mean he even stopped the bus once and told the children if they didn't shut up he would throw them off. I guess the worst was when he then proceeded to tell us that he is writing a book and we should all buy it because he is a great writer. When I wrote to Greyhound and told them the stories they said that I was making it all up and they have the best drivers.