The consequences for my daughter was a horrific nightmare. For us it was waiting in a dark parking lot for 5 hours not knowing when she would arrive. The emotional pain of seeing one bus after another arriving and not being the one with your child. The frustration was extremely intense.
Consumer Complaints & Reviews
In September my daughter took a trip on Greyhound. On her return trip she phoned to say that the bus would be 6 hours late (instead it was 10 hours). We called Greyhound multiple times for information and they were completely ignorant of everything (they had no idea where the bus even was). On top of that they gave out miss information. Greyhound claims that the drivers do not have to call in and the bus arrives when it arrives. The bus was suppose to come in at 9:55, then 3:00, finally it arrived @8:00. What was scary was that other drivers from the same area were coming in who had left later. I would think that the those who govern transportation might want to be made aware of these facts and the shoddy treatment of the public; especially during these times.
I took my very first bus trip. It will not be something I will ever do again. I was horrible. The greyhound employees were rude, hostile and prejudice against white people. I was cussed at, yelled at, embarrassed in front of other passengers. I was left behind off at a stop, etc. None of the persons I talked to would help me, they would give wrong information just to get rid of me. There were not friendly or smiling employees. I send a complaint email to greyhound but received no reply. This was my vacation. I thought I would take the bus and leave the driving to them like the advertisment states. I was upset and stressed both on the journey there and back. I wanted to turn in my return tickets and get a rent car and drive back but they would not let me. The buses were pretty full. They have the business if they would treat the customers right then maybe they could turn this company around. I have never, never encountered such rude people. If I ever talked to my customer like that I wouldn't have a job anymore.
On 8 July I was told that I could catch the 10pm bus to Akron OH. When I attempted to purchase the ticket I was told that I would have to wait until 6:25am the next day. I explained that I was disabled and was expected at the hospital in Ohio at 8am and was told tough. The bus was full and that either purchase a ticket for the 6:25 bus or get out of line. They offered no help with luggage when I asked if I could at least check it, I was told keep it with you or purchase a locker at $2 for 6hrs.
Due to this I was forced to sit in a drafty dirty bus terminal, on hard chairs causing me extreme pain, I wasn't able to get to the hospital until after 2pm and had to be given a pain shot, missed seeing my doctor, I am now in pain and forced to endure it as I need to see my pain doctor but because of the delay I can't see him and have to keep going to the ER for treatment. They also think that the stress may have caused me to have a mini-stroke and I've suffered 4 angina attacks due to the ordeal.
Bus 1817 was going from Florida to California. Every person that I saw or came in contact with that was an employee was rude and at every turn said, "If you don't like it call the police," and "If you don't like it call GreyHound," they could care less. But the most terrible was a driver from El Paso Tx, to Phoenix Az. When we finally got on the bus, his starting announcement was, "Everyone shut up and listen." He gave the rules, and said if we don't like them he will call the highway patrol and have us arrested, and throw our luggage in the trash.
He also proceeded to tell us the stories of the stabbings and accidents caused by passengers, and there were small children and ladies traveling alone, and he was so rude and mean he even stopped the bus once and told the children if they didn't shut up he would throw them off. I guess the worst was when he then proceeded to tell us that he is writing a book and we should all buy it because he is a great writer. When I wrote to Greyhound and told them the stories they said that I was making it all up and they have the best drivers.
