Great Lakes Airlines

My minor daughter flew into the Riverton airport. We did pay around $200 extra dollars for the unaccompanied minor fee. Shortly after leaving the airport my daughter realized she left her new Nintendo 3DS on the plane. We turned around and they were reloading the plane at this small airport. No one was at the front desk. I finally flagged a security officer who informed the Great Lakes Manager on the runway as the plane door was closing. The Manager talk to the pilot, he started the plane, and they flew off. I then spoke with the Manager who assured me that the pilot was going to get the 3DS when they landed and was scheduled on the return flight and would then return it to Riverton.

Later that evening I had not heard from Great Lakes. I called them and the Manager explained they had forgotten and now, even 7 days later, they have still been unable to track down the plane and/or pilot. I realized it was my unaccompanied minor's fault, but for $200 extra dollars I would have like her and her belongings to have arrived safely. Poor customer service!!

I fly 2 weeks out of the month for business. In the last month they have lost my luggage twice, TSA just left it on the floor they said. It is 4:24 PM the next day and I still have not recieved my luggage. People in both Vernal Ut and Farmington NM airports could not verify or guarantee that it was on incoming flights. Aside from not being able to keep your luggage from being lost, they also have not a clue how to do their jobs. In just these two weeks, 5 out the the 6 flights I've been on have been more than an hour late. That was just my flights. While I was waiting in the airport on Friday 3 other flights were delayed within in hours time of each other. I'm having a hard time understanding why this airline can not seem to get anything right. Last week I attempted to get a flight moved up an extra day.

First Farmington didn't have a clue what they had to do and gave me a million excuses why they couldn't help me. They sent me to customer service who couldn't help me either. She said the ticket counter couldn't do it. Next day in Denver tried to get a supervisor to help. Stacy who was an attendent at one of the gates was absolutly rude about helping me and said she'd call a supervisor and supervisor never came. I finally called customer service once more because I was out of options no one seems to know how to fix this. The person on the phone had to call Denver to tell them how to do their job apparently.

This is an awful airline with clueless employees. I am in Vernal UT right now and have to fly Great Lakes to more times before the week is over.I am seriously considering paying a taxi cab to drive me 3 hours to Salt Lake so that I dont have to fly with Great Lakes ever again. Farmington does a really terrible job of running an airport. Its no wonder they are in financial trouble. I after this week I will never fly Great Lakes again. And I will tell everyone that.