
Dennis of Lakeland, FL on May 22, 2010
My wife and I went to a presentation about a Vacation Time Share in Orlando, FL. We went mainly because of the incentives. I will admit there was no hard sell. Before you read any further, I know the old saying, "If it's too good to be true, it probably isn't." Fortunately, we didn't get screwed like other people may. We were told one of the incentives was a free five-day trip to anywhere in the U.S. which included a round-trip plane fare and a three-day stay at a resort. We had to send in a coupon indicating where we wanted to go and send in a $50.00 per person refundable money order as "good faith". The money order was to be sent certified mail. Unfortunately, I missed the certified mail part.
They returned a check of theirs for $100.00 because we did send them $100.00. Their reason was I didn't send it certified which they said voided the entire trip. Nowhere on the form (unless I missed this) does it say the trip would be voided. When I talked to them, they explained the reason for the certified mail was they have people send money orders and claiming the company cashed their money order and didn't apply toward their vacation. I told them some people may be stupid, but I kept my receipt and if nothing happens, I can call with proof. The company response, silence. I also mentioned we believe if we would have sent it certified mail, there would have been another reason why the application was voided. They didn't respond the way you think they would. First, there was silence. Then, an attempt at denial but not much. I talked to many people at different locations. I will admit some of them did call me. A couple of them were strangely quiet when I told them where they called from, as in they didn't want me to know their location.
The last call was someone telling me we would receive "another" trip but would not be like the first one. This trip was to consist of a week vacation at a resort (theirs?), but we had to get there. We never received this. This trip had many restrictions as to when we could go. It should be no surprise the entire summer was off limits plus most of the rest of the year. The only thing we got from them, besides a bunch of lies, was a $50.00 American Express credit card. They all acted like they would do something, but in the end, nothing except the credit card. Beside the trip, there were other incentives we never received. Since we didn't really lose money, we did lose incentives they "claimed" were ours. To us, this is a scam. I want you to know at no time did I yell nor did I swear at them. They knew I wasn't happy. At times, their professionalism wasn't there.