Funjet

We went on a trip to Ixtapa, Mexico. It's a beautiful place. That's why we have returned there thirteen years in a row. We have never had a problem until this year. I missed my plane. It was my fault, but we always go through a company, such as Funjet, etc., to help with the unforeseen. We could have better not have bothered. Our rep Rafael ** said he would look into it. Two days later, we still had not heard from him. We then saw an Apple rep and within ten minutes he told us he couldn't get us a new ticket. But if we went to the airport, he said they could help us and they had a plane out that day with room on it. I finally found the Funjet rep. He said he couldn't do anything about it. This was two days later. If I had not seen him, he probably would not have contacted us.

He was extremely rude and nasty. If you would like to go on a side trip where he could take your money, you couldn't get rid of him. Which brings up another problem: if you did not have the exact amount of money for the trip, you had a hard time getting your change back from him. It's really too bad the reps aren't trained better with this company and dealing with more personal reps. The rudeness was inexcusable. I was very impressed with Apple helping us when we hadn't even booked with them. Do I want my money back? No. But I do think Mr. ** should be told to look for a different job. We will go back to Ixtapa next year but not through Funjet. If they get rid of Mr. **, I may consider it in the future. I spoke to someone on the phone and he said they never had any problems in Mexico before. After reading comments of other people, I'm beginning to question the integrity of this company.

The Lomas reps are liars and cheats. We received the most horrible service that we have ever encountered traveling to Mexico. They were rude, disrespectful and unaccommodating. The horrible service we received from the moment we checked in should have gotten us an upgrade at the very least, but didn't. We requested to be moved to another resort and were told if we did, we would have to pay to be moved. Never will I book with them again and my travel agent is fired.

We booked a vacation at an all inclusive in Cancun, Mexico through Funjet Vacations. When we arrived at the resort we were told that we booked as "European" which we now know means we do not have meals and drinks included. So $l500.00 was paid extra for the 8 night stay. Funjet did not say anything about this all inclusive not including food and drink, but claimed that we should have clicked on the word European and we would know what we purchased. We feel that this was important info to be put in the fine print. Funjet believes everyone knows the meaning of European. We did not, but now we sure do. The BBB apparently agrees with Funjet. We will never again use Funjet also called Marks Travel again. Also will not waste time with the BBB.

You will see a detailed account of what I went through during a vacation I booked through Funjet. Because of what I went through, I'm looking to get a full refund for my hotel stay for two reasons: as compensation and for the fact that I only stayed at the four nights, not the original eight nights that I had booked. When you read below, you will understand why I am looking for both compensation and a refund. However, Funjet is refusing to refund my money in full or compensate me.

This is a two-part letter of complaint concerning both Funjet and the Bahia Mar hotel.

Part one: Funjet.

I recently booked a vacation through the Funjet travel website. I wanted to go to a beach resort in Miami, Florida, so I searched for vacation packages from New York to Miami. When I searched, various hotel and flight packages came up. I looked through them until I found what appeared to be the most reasonably priced and affordable package according to my price range. The package I booked was a flight from New York's JFK Airport to Miami International Airport and the hotel was the Bahia Mar hotel and beach resort. The Bahia Mar hotel is located at 801 Seabreeze Boulevard, Fort Lauderdale.

As I had searched for Miami and this hotel came up, I was under the impression that the hotel was in Miami being unaware of the geography of Florida and trusting the Funjet website. I believed this because I had searched for Miami vacations and this was one of the packages that came up. However, I discovered upon arriving in Miami that it was nowhere near where I wanted to stay which would have preferably been Miami Beach, Hollywood Beach or South Beach. However, this error was made due to the misleading nature of Funjet's website as they have Fort Lauderdale hotels under a Miami search.

What is even more perplexing is that the flight was to Miami International Airport, which was nowhere near the hotel I stayed in and was a $90 cab ride to the Bahia Mar hotel. As I got off the plane and went to the taxi stand and told the driver the address, his face screwed up as he said where is that. I told him Fort Lauderdale and he said that's far and it's not in Miami. There were also no shuttle services to the hotel from Miami Airport. My heart sank while I was in the cab and I realized I was getting further and further away from Miami.

I arrived at the hotel on Saturday, May 23, 2009, at about 11:30 pm. The situation became worse when I proceeded to the check-in desk and the clerk requested a hotel voucher which I did not have nor was I informed by Funjet that I would need one. The following morning, I called my mother who was in New York and she advised me to call Funjet. We both called Funjet, but were unable to call Global Travel as they were closed. Funjet told both my mother and I that we didn't need a hotel voucher and the hotel insisted that I did need a hotel voucher. Finally, my mother faxed a couple of email confirmation letters that she received from travel consultant Karen ** who initially helped my mother book the vacation package. The hotel finally agreed that those emails would be sufficient. The Funjet staff did nothing to assist my mother or me.

I then called back Funjet to ask them if they could transfer me to a hotel in Miami as I did not want to be in Fort Lauderdale and due to their error, I was in the wrong location and was not happy. I spoke to Erin and later Elisa. They were not very helpful at all and said that I could go to Miami, but I would have to pay more money for the new hotel and a penalty fee for the hotel I was already staying at. I did not want to spend more money than I already had and felt that they should have been offering me compensation for their mistake rather than making me pay more. Their attitude was cold, indifferent and unfriendly. As far as my complaint was concerned, they said I could write a letter to Funjet as I am doing now: however, I would like to emphasize they were not at all supportive, were facetious and argumentative, and were making false accusations that my mother had become abusive and cursed at them during the conversation she had with them.

I was with my three-year-old son, exhausted, very disappointed, stressed, and feeling down about the whole situation, so I asked my mother to join me in Florida as I needed her support. This was a further expense.

Part two: The Bahia Mar hotel.

On both Sunday night and Monday morning, both my mother and I inquired about changing to a smoking hotel room with two beds as my mother would be joining me. We were both told by **, a front desk clerk, and **, a supervisor at the Bahia Mar hotel, that it would be fine and there would be no extra charge and there would be a smoking room available the next day when my mother came in. On Monday night, May 25 (Memorial Day), I went to the front desk in the early afternoon to ask about the room change and was told that were no rooms available at that time and to come back later and was told again that there was no extra charge. Later that night, I went back to see if a room had become available and spoke to **, who I later found out was the manager, and I asked him about the room. He then told me it would cost me an extra $20 a night and I informed him that I was told by three different clerks, one being a supervisor, that there would be no extra charge. He said that was not the case and I would be charged. I tried emphatically to stress to him that there was a big problem in communication between staff if four different people are giving out different information; however, he refused to listen.

I also told him that the cleaning staff had not changed the toilet roll in the bathroom of the room I was staying in and there was only half a roll left. To which he replied: "We have limited housekeeping services." However, he did not offer assistance or say that he would fix the situation, so I said, "Are you going to speak to housekeeping about getting more toilet paper?" He said he would do his best and I asked what that meant exactly as to me "do his best" meant he was not sure if he could get more paper. So I responded, "So does that mean I shouldn't use the bathroom?" And he replied that that was not the case. As I was getting a little annoyed by his attitude and the whole situation, he said, "If you get angry, I will have you removed from the hotel." He said all of this with a cold and uncaring look on his face and tone and while I was standing there with my three-year-old, whom he was also threatening to put on the street.

When I returned to the hotel room and attempted to call housekeeping, I discovered that my room phone was not working so I went back to the front desk and told ** about it. He once again responded in a very cold manner that he would have it fixed. I then told him that he should have more respect for and be more caring toward the guests that stay in the hotel as we were paying a lot of money to stay there. He replied the respect should be mutual and I said I have not once disrespected you. He was extremely argumentative, abrupt and insensitive. This experience added insult to injury as not only was I where I did not want to be because of a huge error on the part of Funjet, insulted by Funjet staff and made to feel like they did not care, I was also in a hotel which had a manager who also did not care about his paying guests.

My mother arrived on Tuesday afternoon and was informed by ** the supervisor at the hotel that there would be no extra charge for the room. We then changed rooms and my mother ordered room service. When my mother called to order the food, the woman that answered the phone was rude and got the order wrong. As my mother was tired and I was hungry anyway, we ate the order that came. When my mother asked the woman why she had an attitude, she said, "Excuse me, I am just very tired." Later, my mother found a cockroach in the bathroom of the room we were staying in. By the following morning, all we wanted to do was get out of there. This led to me searching for a hotel in Miami and changing to that hotel. This was yet a further expense on my part.

Before we left, I spoke to a supervisor at Funjet who said her name was Tammy and explained my situation to her; however, she was also not supportive as she talked over me and did not listen and also tried to imply that the situation was my fault and I should know where Fort Lauderdale is in relation to Miami, which then led me to ask her if she was familiar with New York and if she would know if I asked her where the Bronx was in relation to Manhattan. She responded no and I replied, "Well, there you go. So if you booked a vacation to New York and the hotel was in the Bronx and you wanted to be in Manhattan, would you have any idea that those two places were far away from each other? She again replied no. She then tried to tell me that I would have to ask the staff at the hotel if they would refund me for the nights I would forfeit by leaving the hotel early as it would be up to them and the hotel staff told me it was up to Funjet. I then spoke to ** at the hotel who said she could only credit me two nights out of the four that I would lose.

I was not happy with this, but there appeared to be nothing I could do. Later, while we were checking out, I asked to speak to ** again and my mother and I sat down with ** and explained everything to her in detail. At the end of the conversation, she agreed to credit me three nights out of the four which was better; however, I still felt and feel that I should be compensated by Funjet for the whole experience as basically my only vacation was ruined by the incompetence of Funjet. My request to Funjet is to be compensated for the entire eight nights that I booked at the hotel which would be an extra five nights as I have already been refunded three nights by ** and not by Funjet. I further request that the five nights be refunded without a penalty fee. We left the hotel on May 27, 2009.

My daughter got very sick and I was trying to reschedule our trip to Los Cabos since she was contagious. Although the Hilton hotel and airline were willing to rebook us with no fee, FUNJET was only interested in keeping thousands of dollars which they did. Along the way, I found out that they misrepresented the flight information. We thought that we were using a regular SUNCountry flight but this was not the case. They would not give you their supervisor's extension and spit on your face with insulting comments. It is a shame that this company is in business.

More than $5,500 loss.

I booked a trip to Jamaica and purchased the additional cancellation anytime and during travel. Well, I canceled my vacation after 1 day. Could not get a flight back for 3 days. When I got back, Funjet told me I had to work with another company that carried the insurance. They sent paperwork for me to complete. I filled out and sent in. My claim was denied because there were no medical or legal compelling reasons to cancel. My impression was cancel anytime for any reason meant just that.

I paid $4000 for 4 day vacation and I feel that I should get some money back. I was denied. I think a Class Action lawsuit against Funjet Vacations is needed for misleading people about the cancellation clause.

We booked an all inclusive vacation for my birthday to Playa Del Carmen, Mexico and stayed at the Barcela Maya Resort. We had to spend over $400 to upgrade our room b/c the first room was full of ants and filthy and they did not have another room and moved us to the other side of the resort. On the day of departure we asked our Funjet rep to book us a taxi to the airport because the shuttle was leaving 4 hours before our flight and our youngest child was sick (from the food). We waited over an hour and half for a taxi as they had never made booked the taxi, and made it to the airport an hour before the departure time. The Funjet rep at the airport told us the flight was closed. We asked how that could be when we paid for 4 seats. He said for $300 cash he would get us on 1st class and that was the only way we could fly home. I was furious and told him absolutely not. He said well sorry then.

My husband gave him $300 cash (we received a receipt)so we could fly home. When we got on the plane the stewardess indicated the flight had been overbooked.


$700 Total

$300 for airfare, $400 for hotel room change.

Arrived at the Riu Playacar two days before Hurrican Wilma. Funjet reps in Mexico are staff of the Lomas Travel Agency. These Reps knew nothing. We never received any information from our Rep, she was never on time to her post and the only reply we ever got from her was I dont know.

After the hurricane passed, there still was no information from the Lomas Travel Rep, or a feeling that they knew what they were talking about or doing. We even had the Reps supervisor tell us that their phones were down and then less than a minute later his cell phone went off. Funny, how I was receiving more information via my cell phone from the same location!

Then I get home and start the process of getting reimbursed my approximately $800 of additional expenses that we were not counting on, only to get a phone call from Blanca Montenegro-Chavez, being rude to me when shes not even going to reimburse me for any of my additional expenses! Oh, no, she'll give me a credit for 3 days of shelter, for use toward another trip. This doesn't even cover the amount of additional cellular costs! Which, by the way were $490. But, in order to even get this credit, I need to sign a release form first!

Then I receive the so called Release form in the mail only to get different information on it from what Blanca had stated on the phone! In the call, I was told Id be reimbursed in credit form for 3 days; in the release its for 2 days; so, it seems to me, that no one associated with Funject has their stuff together.

I then decide I'm writing to the corporation that owns Funjet. That was over a month ago, and still, I have not heard anything! We get the worse treatment, during and after our vacation, no reimbursement of additional expenses, rude treatment on the phone, but hey, heres a credit towards your next vacation thats only good if you make arrangements to use it within the next 12 months. Oh, and by the way, sign this release too! Because, basically, you should trust me on my word, but were not trusting you on yours!!

From the start of this vacation, we were told that we had insurance by our travel agent. Even during the Hurricane, we, as well as my daughter, were told that we had insurance Dont worry we were told by our Travel Agent at Carriage Travel, youll be reimbursed. Now, we come to find out, that we didnt have insurance, and no we wont be reimbursed, and to add insult to injury, well give you a credit so you can travel with us again!

I feel we're being treated this way just because we have a Hispanic last name, you send a Hispanic to deal with us. Why? Because you feel Hispanics will just shut up and do what theyre told? I dont think so! Yes, I am Hispanic and proud of it, but, no, I will not just shut up and take it without a fight. Especially not after the treatment weve received from FunJet Vacations!

Every other travel rep that was in Cancun, at the time covered the hotel and any other expenses, including Apple Vacations! Apple Vacations even found transportation for their clients to get to the airport! Not FunJet!!

We went to Mexico for our 3rd anniversary. We paid 1600.00 for our vacation. From the beginning Funjet changed our return flight home to the late afternoon without notice. We already arranged work schedules and childcare. We almost cancelled the trip because they couldn't work with us since there was only one charter flight leaving Cancun that day. We proceeded with the trip and th e2nd day we were there talk began about hurricane Wilma.

I began following the weather and on Wednesday am 10/18/05 I saw on the news th e hurricane was headed straight towards us. I began asking the Funjet reps and they were saying no problem - it's okay- it's not coming here. I insisted they check for us a flight to leave that day. That would be 1 day earlier. We were scheduled to leave on Thurs.

They rudely told us we couldn't get on any other flight and assured us the hurricane would be hitting through the weekend. We went about our day and heard from someone in town the hurricane was to hit on Thurs afternoon. We headed back to the hotel and got on the phone with the travel agent. She began checking return flights for home this was about 4:00 pm. As we were scheduling a return flight home the workers were nailing plywood and taping the windows.

We paid 900.00 to get a flight home on American. We got the last two seats. American had sent an extra plane to pick people up from Cancun. IF we hadn't got on that flight we would still be there today- which is Monday- five days later.

Lost our diving reservation down payment. Ruined our summer vacation. They have $1500 I can't seem to get them to refund.

We booked a well looked forward trip with funjet to mexico in Nov. 2004. The trip was scheduled for Jan. 4 2005. We had the unfortunate news that my fiance's brother who lives in FL., had just passed away of a massive heart attack the night before we were getting on the plane.

I spoke with Jennifer in cust. service, she assured me everything would be taken care of. All we needed to do was mail in a death certif. and an obituary and we would either be refunded or take the same trip at a later date. We prefered the latter, however the story was changed and we were told no such refund can take place. we were both out $1,400 each.

Not only did they fall back on their words, we were insulted, givin the cold shoulder, and basically told we learned our lesson next time to buy insurance. We were looking so forward to this trip,for we have only been on one other, that was not funjet. the problem I have is, finally after months of arguing and disputing the charges, we only recieved $630, for the hotel, NOT funjet. they would be more than happy to book us again, of course for full fare, if we wished. Fat chance.

My husband and I booked through Funjet to celebrate our honeymoon at Sandals RC in Jamaica. We received our itinerary with our electronic ticket info in the mail. We arrived at the airport at 4:15 am to check-in for our 5:35 am flight to find that no reservation had been confirmed by Funjet. It was almost like we had received a bogus itinerary. After one hour of discussing with 24-hour Funjet hotline and no help whatsoever,we had to purchase new tickets to get on our flight. It was very distressing and I would not recommend Funjet to anyone.

My husband and I were married last July. We booked our honeymoon through FunJet. We were very excited. When we arrived at the resort in Mexico it was awful. Nothing like the pictures showed. The service was awful. Nothing in our room worked. No entertainment. A trail of blood was on the side walk from the time we arrived and still there the next day when we left. Starving kittens running around, which we fed.

We immediately went to the Fun Jet rep at our resort and requested to be moved. He could not find any availability at any other resort. We asked him would Fun Jet refund our money if we went home? He said yes, but you would have to deal with that when you get back to the States.

The next morning at 8:00 we called the travel agent, told her everything and she then tried to work with Fun Jet to move us. Still nothing. She booked us a flight home that day. We decided to get a refund and try again maybe in August or September.

We argued back and forth with Fun Jet for 6 months and only received $1000.00 refund out of $3600.00. We paid $2600.00 to stay 14 miserable hours at this resort. Needless to say we had no honeymoon and Fun Jet ruined it and furthermore had no compassion. we are going back this July for our honeymoon but not with Fun Jet.

Cost me more for 4 tickets.