Complain about a product or service

Funjet

Nik of Minenapolis, MN June 6, 2008

My daughter got very sick and I was trying to reschedule our trip to Los Cabos since she was contagious. Although the Hilton hotel and airline were willing to rebook us with no fee, FUNJET was only interested in keeping thousands of dollars which they did. Along the way, I found out that they misrepresented the flight information. We thought that we were using a regular SUNCountry flight but this was not the case. They would not give you their supervisor's extension and spit on your face with insulting comments. It is a shame that this company is in business.

More than 5,500 loss.

Patrick of East Peoria, IL March 23, 2008

I booked a trip to Jamaica and purchased the additional cancellation anytime and during travel. Well, I canceled my vacation after 1 day. Could not get a flight back for 3 days. When I got back, Funjet told me I had to work with another company that carried the insurance. They sent paperwork for me to complete. I filled out and sent in. My claim was denied because there were no medical or legal compelling reasons to cancel. My impression was cancel anytime for any reason meant just that.

I paid 4000 for 4 day vacation and I feel that I should get some money back. I was denied. I think a Class Action lawsuit against Funjet Vacations is needed for misleading people about the cancellation clause.

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