Frontier Airlines

I received a voucher after I volunteered to give someone else my seat on an overcrowded flight. I booked tickets with this voucher later, but Frontier changed the flight times around, so I had to cancel the tickets. To make a long story short, I called and asked what my options were. The representative told me I could actually be refunded for the full cost of the ticket, including a cash refund for the sum of the voucher. It seemed odd to me, so I explained again, how I purchased the ticket. The representative insisted that I could be refunded in full.

I accepted the offer. Several weeks passed, nothing happened. Called again, only to find out that the flight was not cancelled. Another representative told me that she would cancel the tickets and refund me in full. I said that would be fine. Weeks pass by, I get a partial refund that didn't include the voucher amount. I called again, and they finally said that I would not be able to be refunded for the voucher amount.

Can't say I'm surprised, but if they had been honest with me up front, I might have done something different. Don't believe everything the customer service reps tell you.

I will never ever ever fly using Frontier Airlines again. With a major winter storm coming to Atlanta, and winter storm warnings already into effect days out, I called them several days in advance to get on an earlier flight. They said I would have to pay $150 to change it. The day of the storm, they still didn't cancel the flight, they boarded, and we sat on the tarmac for a good 2 hours in the de-icing line, and then they decided to turn the plane around, and cancel the flight. I waited in line for an hour to get a refund/voucher, and then they told me that I waited in the wrong line, and they couldn't help me. I missed my conference that weekend, because Frontier would not put me on an earlier flight out to Denver.

My wife and I were looking for airfare from San Diego to Chicago in January. We found an unbelievably low fare for the dates and times we wanted to fly on Frontier through Orbitz, so booked our flight. Two weeks later, we received an email with schedule changes requiring us to depart back from Chicago 13 hours earlier than our original reservations. That shortens our visit by an entire day! When I called to explain that we did not want this early morning departure, the agent insisted that we had agreed to it by phone, which we never had.

Then the story changed, saying that an agent had tried to reach me for approval, but was informed that I was in a meeting. I'm retired. When I asked what phone number was used, I was told, "Whatever number you have on file." One lie after another was given to me to justify the change and even though I spoke to the supervisor and was promised a call back, there has been no follow-up. We have finally made a one-way return reservation on Southwest, an airline we can trust!

Frontier Airlines basically steals peoples' money with the added 100 dollar fee for assisted child flight, and holds people in the terminal in order to compensate for Frontier Airline delays. After seeing my child onto the plane, I was told that I had to wait until the plane was in the air. So basically not only did my child have to sit out on the tarmac, I myself had to sit and wait. I payed these people an extra 100 dollars to assist my child and turned over custody, and then was told to wait. This is like paying a baby sitter, and then the baby sitter telling you that you need to stay in the driveway.

They had my contact info if something went wrong. This airline caused me to be late for my job, and in these difficult times this is not acceptable. When I wrote the airline they sent me a canned response and blamed travelosity. This is a total joke. They miss the point, their policy amounts to fraud! When you pay a person to take care of issues you should not have to stand around and wait.

Problem with Carry on Bad. The Bag was fine to carry on just the day before but not so the next day! It's all about your people.

We had booked a flight on Frontier but had accidentally booked the flight for AM instead of PM. After calling and being on hold for 96 minutes, we were told that to change the flight, it would cost 3 times what the tickets were worth but that Frontier offered what they called "same day exchange". We were told to call at midnight on the date of our flight and they could change the flight, as long as there was availability, for a $50.00 charge. That seemed fair to us.

We called at 9 pm and spoke to Tanya to check for availability and were told that there were plenty of seats, that we should have no problems changing, and we should stay up and call at midnight. We called at midnight and the nightmare began. Sean, the rudest representative I've ever spoken to, told us that we needed to call US Airways to release the ticked and he could not help us. We proceeded to call US Airways, they told us that the ticket had been released three days prior. We called back and after a 30 minute hold, were told that we could only change the ticket at the airport, not over the phone. This was the first I had heard this, and the airport was an hour away.

I asked to speak to a supervisor to which I was told that there was no supervisor but I could stay on hold for two and a half hours until one would be available. I asked her if there was anything else she could do for us since we had now spent close to 3 hours on the phone and had received a different story each time we called. She put me on hold and 22 minutes later, a "supervisor" came on the line (after one not being available 22 minutes earlier).

Mia, the supervisor, told me that we were the ones that "screwed up" the reservation in the first place, that it wasn't her fault. and that she couldn't do anything for me. She didn't know why I was given false information from 4 people previous to her about changing the ticket over the phone but it wasn't her problem. She said that her shift was almost over and she had to end the call, and she hung up on me.

I applied for the Frontier Master Card with the expectation of $50 credit. I then realized, after looking at my statement that they charge me for a $59 annual fee! I would never had opened that credit card as I have several without an annual fee. I believe it was a false advertisement and I am really disappointed with Frontier! I travel a lot, to and from Colorado several times as my son works for the Broncos. I will never get this card again.

I have been a frequent flyer with Midwest Airlines for over 10 years. They have now merged to Frontier Airlines and I have not been happy since. The aircraft is so small and tight, and you are no longer offered a snack or meal. I have also found out that you no longer have service from Milwaukee to Appleton WI which was my final destination. So now I have to fly into Green Bay and find transportation to Appleton. Also, when calling to talk to an agent, you are put on hold for sometimes over 30 minutes. As of late, I have been cut off more times than I care to say.

Very disappointing. I have also called this August to use accumulated miles for December (Christmas) and was told nothing was available when the aircraft is empty? What is going on? I intend to use the remainder of my miles and discontinue the use of your airline and my Frontier MasterCard. I once felt like a privileged customer, but unfortunately, no longer.

I have flown several times with Frontier. We had plans to fly to Houston for Thanksgiving. We decided to book tickets this past Friday for three people at $973. I looked and saw today that they are having a huge sale and the tickets are now only $421.

When I called customer service, I am told that they do not make adjustments to price and that if I cancel my current tickets, they are still good for a year and that we would have to pay an additional $50 per ticket change fee to reuse them.

Really bummed that they would try to screw their customers over like that. All the rest of the retail world legally has to make price adjustment, why are the rules not the same for them? Really, really disappointed and pretty sure I will never pay to fly with them when they have so little regard for their customer and customer service.

When I was at Denver International Airport in January, I was approached by a gentleman who asked me if I flew Frontier Airlines often. I told him that I would be in the future as my son was just starting college in Colorado. He told me of a promotion that Frontier Airlines was having if you were approved for their credit card. You get a free round trip flight if you charge $500.00 in the first three months. It sounded good to me as I could give the flight to my son. I applied; and the new credit card arrived about a week later. I used it exclusively and charged well-over $500.00 in the first 3 months; and I have been using the credit card since.

Well, earlier this week, I went to book a flight for my son and I was told I only had 6000 miles and I needed 25000 miles. I told them the circumstances of my getting the card and I was told that I wasn't approved for the card that included the free round trip flight but I was approved for the lesser credit card. That was the first time I had heard of that. I asked why I wasn't approved and I was told it had nothing to do with my credit standing; some people are approved and some aren't. Needless to say, I wasn't happy and it seems like a scam to me. I immediately canceled my credit card. I don't think anything can be done but I feel as if I was misled and lied to.

I have flown from Lansing to Orlando, and the flight was delayed over 2 hours, both ways. My mother flew in from Denver to Muskegon. Her flight was delayed both ways over 2 hours; and I sent my children from Grand Rapids to Denver. The flight was delayed over 2 hours, both ways. It's very unprofessional. The price is not worth the wait. According to my kids, they do not have a crew to fly them home; and that is why their flight was delayed on July 6, 2011. This is ridiculous; and I would not recommend anyone to fly with them. I know I never will again.

I recently had the unfortunate privilege of flying Frontier Airlines from Denver to Reagan International. I was sitting in the aisle row. The flight attendant (her name was Denise) unintentionally passed our row while serving drinks. The gentleman sitting in the window seat wanted some water and asked me to get the flight attendant's attention. Denise was directly behind me. I politely said, excuse me. She may have not heard me or she may have just been ignoring me, but she did not respond. I then very lightly tapped her on the shoulder with my finger. No response.

Odd, I thought, but not that odd. I then (very lightly) tapped her again on her elbow. She turned around very abruptly, violently jabbed her elbow toward my nose and said very loudly, "do not touch me!". I was mortified. She created a scene in front of everyone. I was extremely embarrassed. Once she made it back to our row to serve us water, she was extremely rude and treated me like a child. If you need my attention, you push the call button. You do not touch me! Her back was an inch from my seat. I thought it would have been rude to push the call button when I could simply whisper, excuse me. I'm never flying Frontier again, that's for sure.

Two weeks ago my wife and I were considering a vacation trip to Costa Rica. When I checked our Frontier Airline accounts, I discovered all of our miles had been deleted. When I talked with the Frontier customer service rep and her supervisor, their responses were the same: all of our miles had been deleted because we had not used Frontier for two years and they could not contact us because we had not checked boxes on our application. Please help us get our miles back. Thanks. The 24,000 miles in our accounts for me and wife were deleted without our knowledge. This has been a tough time for us.

I was flying out of the Denver Airport when I was approached by a male wearing a Frontier Airlines shirt at a Frontier Airlines desk. The man explained to me that I would get a free round ticket if I would fill out a survey that would be sent to my residence.The male took my ticket and said I would receive the information in the mail. What I received in the mail was a letter from a bank stating they had ran my credit for a Frontier Airline credit card. I called Frontier Airlines about their running my credit without permission. I talked to two different people who were both rude saying it was my fault and not Frontier Airlines. They stated the bank was responsible and the person in the Frontier Airlines shirt was not part of Frontier Airlines.

They did say they had received several complaints but again stated it was my fault. All of the customer service people I talked to were rude, would not let me talk, and continued to say it was not their fault. I have never been treated like that and will never fly with them again. I would also advise any one else to be careful. The credit was run and is now lower because of it. I never gave permission to run my credit and was never told it would be run. I was only told I would be filling out a survey.

I have been earning and saving frequent flyer miles with Frontier for 15 years now. I finally had enough for a round trip ticket that I planned to use to go home for Thanksgiving. They upped it to 25K from 20K miles, figures. So I purchased over $200 worth of miles to add to my balance. I went online to book the flight. I found that they had plenty of seats on the flight that I had decided on and I decided on that flight because it was not a black out date. Well, apparently all dates are blackout dates with Frontier unless you are one of the lucky first 7 people to book the flight with frequent flyer miles.

I was upset on the phone and wanted to speak to a supervisor, of which never happened, and then twice the agent dumped me into the Early Returns voice mail system telling me they'd get someone to help me. Knowing that the Early Returns desk had shut down for the day. On my 3rd call back I finally got at least someone to explain to me that I was S.O.L. that those seats on the flight were for cash paying customers only, that my frequent flyer miles were useless unless I was lucky enough to beat the other plethora of folks wanting to use their miles for flight X, Y, or Z.

They have no problem selling you extra miles to pad your account with problem is you probably can't use them unless you're want to go to Minneapolis in the dead of winter on an extremely non-attractive date. They are nothing but thieves proposing this frequent flier mile program as something legit. And they don't care about getting reported to any agency. They think they are above it all since they obviously 'have the best customer service record in the industry'. And good luck on treating people this way in this economy. Shame on you, Frontier. May all of your planes smell of bad customer service that's a smell you can't disguise? I spent $200 to buy extra miles that I cannot use when I need to use them and the dates are not on the black out list. Thieves, all of them.

I went to board my flight and was told that I already had boarded! How could that be! I was sent to the check-in area where I was told I would be traveling to Denver four hours later. I asked how does that happen, I am confirmed on flight 770? I was told the first lie: your confirmation is old. I stated that it was printed within four hours of my arrival. I think the agents at the gate should be instructed to review the purchase history of the credit card that purchased the ticket. Multiple round trips monthly between Denver and Vegas. Oh well, another airline failing at what is important for their survival. Customers!

They put my ticket on hold without notifying me (July 21, 2010 PHX to Milwaukee Flight F9 976). I would like a full refund of a round trip or $283.73. My replacement ticket for Am. Airlines of $236.40.

On December 7th, 2009, I purchased two tickets from Frontier Airlines, one for my father and one for myself. Even though indirect flights cost less, I opted to pay more for the advantage of having a direct flight from locations that were more convenient to us. On July 20th, 2010, only four days before my flight was scheduled to take place, I received a phone call from a customer service representative from Frontier Airlines. She informed me that not only was I not going to have a direct flight, but that I was going to arrive two hours later than the originally scheduled time.

To make matters worse, she said that the Airline knew of this change on March 31st, 2010, almost four months before I received any notification from them about this change. So by the time I received this notification, I had no chance of shopping for a better flight for my money. Needless to say, for more than seven months Frontier Airlines has had use of the money I spent on that ticket. Even my bank would have done better than their offer to return my money now and leave me stranded at the eleventh hour without a means of getting to my destination as conveniently or on time.

I was even willing to drive to another airport eight hours away and take the flight I booked my father on, but the airline would not let me do this unless I paid the difference in ticket prices, which by this time has about doubled in price from the original purchase. The least the airline should do, for the inconvenience, is to let me go with that option at no extra charge, which is still an eight hour drive for me, the reason that I chose not to take that option in the first place. But at least this would have allowed me to arrive on time without having to pay twice the original ticket price to do so.

The Airline has made no attempt to compensate me for this inconvenience, and has even tried to profit from their mistake by trying to charge me more for a flight that would arrive at the desired time. This entire misadventure is akin to buying Premium Orchestra seats for the Ballet only to be told a few days prior to the performance, when the House is sold out, that your seats have been moved to Upper Balcony Far Left, and by the way, during intermission you will have to leave your seats and change to these other ones in the 27th Row Far Right.

However, we will still charge you the price of Premium Orchestra to see the performance that you paid months in advance for and have been looking forward to seeing since then. Oh, and sorry we didn't let you know months ago, when we first learned of this change, so you might have had more options, my bad.

I was with my parents at WNA to check-in. The gentleman wouldn't give his name, was very, very rude and unprofessional, but I guess that is how your company hires people and treats your customers. Then the second thing that ** me off was your company's rude flight personnel. Your company should be ashamed of itself.

I was knocked off flight #1580 on June 11th,2010 from KC to La Guardia 6:55am. The airline told me they overbooked flight. They first offered the passengers a $250 voucher and went up to $500 and nobody would take it so not by my choice they knocked me off. I told them I had a class at 12noon that day that cost me $350 and they could care less. They handed me a $500 voucher. I told them it needed to be a $1200 voucher since that was going to be the new law.

Customer Relations told me to talk to Harry** who is the KC station mgr about the situation. When I traveled back to KC that afternoon to catch a 3:30 flight, I stopped at the counter to talk with Mr. **. The girl behind the counter called him right in front of me and had a conversation and a few laughs which at that point I was curious. She told me to go ahead and check in at the gate and he would come down and talk to me. I thought it was strange but did so. He never came down. After getting back home, I tried contacting him and he would never reply. Finally I got him on the phone. What an ** he is! He denied everything and said he doesn't remember anything about it. He had such ignorance in his demeanor.

I then tried to get hold of the CEO of Frontier Airlines by email and he would never respond back.

I am now trying to use my voucher for another flight. I call in to reservations and Carol /CG takes the flight numbers that I gave her and sees how much the flight is $297. I then tell her I have a voucher that says it is for $500. She first says she doesn't see it in the system but put me on hold and says she will look somewhere else. She comes back on and says I have a $400 and a $100 voucher. If I use the $400 one I will lose the $103 balance. If I use the $100, I can pay the difference. What she did was divide it down herself so that she could screw me out of part of my money. Please help me! Thank you.

I booked with Frontier to fly to Wolf Point, MT. I connected in Denver and again in Billings. The Billings was over 3 hours late. No one from Great Lakes was at the gate or anywhere near. The Frontier desk had no idea of what was going on. It left over 3 hours late. I tried to leave the night before from Wolf Point. I had been told by the gate agent the flight is always empty.

I showed up and asked and the gate agent called Frontier. The Frontier agent told the gate agent no way without the dude paying! I spent almost two hours on the phone to Frontier and Great Lakes and got no where. The plane tail number N255GL left Wolf Point with one customer and 18 empty seats. I have more but I am done with Frontier. The service I got was pathetic. Now I am in a hotel room in Wolf Point waiting for the 6:02 am flight that will be empty also.

Flied from Denver to Tampa direct on Frontier in April. One of our checked bags was delayed two days. When they finally delivered it, half of the contents of the bag were gone. We tried to contact multiple people at Frontier over the next two days to get assistance, but the official Frontier policy appears to be to tell callers anything they want to get them off the phone quickly. We first called Frontier customer service for baggage where Scott told us we needed to call the Tampa Airport office.

The first person we spoke to at Tampa, Jeanette, told us that TSA probably removed the items from our bag because TSA doesn't allow pocket knifes or tools to be in checked bags. The next person at Tampa, Fred, told us he would have their manager Josh call us that or the next day. Josh has never called and we've been unable to get the Tampa office to answer or return our calls since then.

We spoke to TSA in Denver, who was helpful, and they reviewed the security footage of our bag check and confirmed what items had been in the bag and said that the TSA employee replaced all of the items in the bag in the video and the bag was sent on to the airline. We called Frontier customer service again where Jeanie said she would "open a claim" for us but that we needed to file a claim with TSA first because they looked in the bag.

We told her that we'd already spoken to TSA and she said that it didn't matter, but that she would be sending us a letter with a copy of our claim and the Frontier tracking number. The "claim" letter we received had no claim information or tracking number; it was a form letter stating that Frontier would take no further responsibility for the issue or allow a settlement. We also filed a theft report with DEN police.

I am really disappointed with Frontier as we were not first time customers and we have to fly between TPA and DEN often now. They have a good schedule and we had been happy with them for past trips. I understand that the luggage handling at the airports can often be chaotic, but there's no excuse for Frontier's poor customer service, or the amount of run-around we got trying to get help. The Tampa person that told us you can't have pocket knives in your carry-on should be fired for either being an outright liar or completely ignorant on airline policies. Someone in Frontier's baggage handling stole from our luggage and Frontier should be working on figuring out who their thieving employee is instead of wasting our time. I lost $700-$800 of items from our luggage.

Frontier Airlines Flight #87 on March 24, 2010 was cancelled from San Jose, Costa Rica to Denver, CO due to weather in Denver. Denver's airport opened at 7:00 am. Frontier told us we would have to wait 9 days until they could try to get us home. There were over 100 people stranded in a foreign country with no help for at least 9 days. Frontier refused to have a flight in that day or a larger plane in the following days to accommodate all the passengers on flight #87. They refused to obtain passage on other airlines or reimburse us for any expenses. Do we have any rights considering the length of time they asked us to wait? I could understand a day or two, but 9 days or longer?

My fiance and I have just returned from a vacation to Playa Del Carmen, Mexico where we encountered major problems at the airport caused by Frontier Airlines. We booked our vacation along with 3 other couples, or 8 persons total, through Expedia in October of 2009 and chose to fly via Frontier. Six of us were scheduled to depart STL to Cancun on Feb 13 at 11:20am (flight #44) for a 7 day vacation scheduled to return on Feb 20.

We arrived for check-in approximately 2 hours prior to departure. At check-in, we instantly began to have problems. We were told that there were no seats available in the coach section and that the only way to guarantee a seat was to upgrade to rows 1-4 for an additional $30. We did not want to upgrade, we only wanted a standard seat that we booked in advance over 5 months before. Our ticket agent strongly suggested that we pay the $30 and guarantee a seat, though he did not say exactly why. We did ultimately pay the fee and were given seat assignments in rows 1-4.

When we finally arrived at the departure gate, one of the couples traveling with us, who don't travel much, asked us when will they get their seat assignments? When I looked at their boarding pass it said standby! I told them that they should have gotten a seat assignment when they checked in. They said that their ticket agent told them that there were no seats left in coach and it would be no problem, and to just wait and get a seat assigned at the gate.

They did not request nor were they told at that time that they were being placed on standby! Of course, we inquired about the mistake at the gate desk right away, while there's still an hour before departure. We are told not to worry and that they were working on it. As it turns out, Frontier had overbooked the flight by 5 people and there were no seats available. Keep in mind that we checked in 2 hours early and notified them of the problem an hour before departure. At this point, we are all very upset and concerned about our vacation being totally ruined! We demanded that the issue be corrected, but we were told there was nothing they could do.

Ultimately, our friends were not given a seat and there were no other flights available. Because we are very close friends with the couple that were denied a seat and the fact that they were celebrating their 20th anniversary, we agreed to let them take our seats on the plane and we volunteered to stay behind and deal with the airline mess. After another hour or so of trying to find an alternate flight to Cancun, we were told that there was nothing available. The best option they could suggest was a flight to Denver, which is leaving at 6pm. Then, we were to take a flight departing from Denver to Cancun at 1am in the morning! This was completely unacceptable to us, but we were given no other choice.

We were offered flight vouchers as compensation for our inconvenience, but we do not feel this is adequate compensation due to the circumstances.

Flying from Dayton,Ohio to Las Vegas on flight #1092 on 1/17/2010. My flight was to leave the Dayton International Airport at 6:15AM on 1/17/10. I arrived at the airport at 4:00AM. Frontier Airlines requires a mandatory 2-hour check-in according to your published info and your record info on your 1-800 line. The check-in desk was not open. But the flight information board showed the flight to be cancelled. I was second in line for service. At about 5:15-5:30AM, a female ticket agent did come out to the desk. She did not speak with any of the passengers waiting in line, she picked up the telephone and actually held it to her ear the entire time I stood in line which was until about 6:15AM.

Another ticket agent, a young man came out and had a conversation with the female ticket agent, and he proceeded to log in to your system to start helping passengers. He randomly called out passengers' names to rebook flights on other carriers. After about 20 minutes, I asked him why he was not speaking with people in the order they arrived. He replied that the folks he was calling had connecting flights. I told him that I did too so he asked my name and then re-booked me on US Air flight 2248 at 6:55AM. All was well for this leg of the trip. The real trouble began on 1/21/10.

I was booked to leave Las Vegas to Phoenix on US Air flight 117 at 9:40PM. Because of all the bad weather in the southwest that day, all flights had been cancelled. I know that this is not Frontier Airlines' problem to fix, so I called US Air to get rescheduled to fly to Phoenix. I was told they could not get me there until Sunday, 1/24/10. After 10AM, this is where the problem ensues. My flight on 1/24/10 from Phoenix on Frontier Airlines #868 was leaving at 7:20 so my next option is to call Frontier Airlines to see if I could change my return date/ticket to 1/22/10 and fly back to Dayton, Ohio. I called your 1-800 customer service number at 6PM Las Vegas time. I was on hold for 1 hour before I spoke with a representative. As I explained the situation, I was told it is not Frontier's problem. I needed to call US Air, it was their problem. He would not stop talking so I could explain the situation.

I asked to speak with a supervisor. After being on hold for about 10-15 minutes, she came on the line and told me that the previous man had explained the situation and she could book me on a flight the following day. I asked her if this was confirmed, she told me yes (my mistake here was not getting a name and employee number). This flight was to leave Las Vegas at 10:15AM #976 going to Milwaukee then to Dayton, Ohio. As per your rules, I showed up at the Las Vegas airport at 7:30AM to check in. When I got to the ticket agent, she could not find the confirmed reservation. She picked up the telephone and called someone (I have no idea who).

Then after about 30 minutes, I asked what the problem was and this was what she said. What she did find in the system was that I had flown out the night before on the canceled flight, US Air. She then called, I guess US Air, to fix the computer system so she could proceed. After that was done, she then took me to the on floor manager (employee Rick **). He then looked in the system for the reservation to Milwaukee. Once he found it, he told me the cost would be $676.00, the time was now about 9AM.

Needless to say, I was a bit overwhelmed at the cost because the night prior when I was on the phone with your customer service supervisor, nothing had been mentioned about this ticket price (had that been the case, I wouldn't have been standing there!). When I explained to Mr. ** the conversation that took place the night before, his reply was "I have no proof that they didn't tell you the price"! At this point, his behavior was nothing but condescending, rude and insulting. He was loud. He told me it wasn't his fault, US Air cancelled the flight and it wasn't his problem to help me. Either I wanted the ticket or not. I stood at the ticket desk and once again, called your customer service and was told exactly the same thing as Mr. **. By now, it was 10:30AM and the flight was gone.

Mr. ** had been holding in his hand all my itinerary papers the entire time we have been speaking, he was folding them up and slamming them down speaking very loudly to me, either I accept his help or not. At this point, I asked to speak with his supervisor but he told me he was the top man in Las Vegas. If this is the kind of customer service Frontier Airlines wants, I am shocked! Please understand that I did not once yell or insult or call anyone any names. I retained my composure the best I could master. I then reiterated that my flight back to Dayton, flew out of Phoenix and I couldn't get there so I needed to find a way home. Mr. ** stated, "you have a flight home out of Phoenix". That comment was nothing but sarcasm! So I asked him to check to see if he had any flights that would leaving Las Vegas on Sunday, 1/24/10, to get back to Dayton. He refused to help me.

This has been my experience with Frontier Airlines. I am 57 years old, professional and have flown many times. I have never been spoken to like this or treated with so little respect as I have been with Frontier Airlines. I certainly hope that this complaint doesn't end up on someone's desk in a pile of papers. Because if this is happening to me, how many other customers do you think this happening to that aren't sharing the experience? The best form of advertising is through word of mouth. What do you think I have been saying? I would truly like to hear from a representative from your company and not just a form letter that thanks me for expressing my opinion!

I had planned a trip to Salt Lake City (SLC) in the week of Dec 20-24. I am Midwest Miles Executive and now that Midwest has a partnership with Frontier airlines, Midwest airline folks gave me a redemption ticket on Frontier airlines to SLC as Midwest airlines does not fly their directly.

The nightmare began when I was late by 5 minutes on the ticket check-in counter. I requested the staff to try putting me on the flight as I am not that late but suddenly, Angie in a loud voice screams from the background, "He cannot go on this flight." No smiles or "sir" salutation. No empathy statements like, "We would like you to go on this flight but unfortunately we cannot, but do not worry we will put you on the next flight asap." Instead, they were rude and started acting like women who wanted to discipline a child for not reaching on time. Yen (pronounced as Jen) especially started acting like a goon and was abrupt, disrespectful and very rude. She gave me an ultimatum saying, "do you want to even fly or not?"

To add to her annoyance, she tells me my handbag is over-sized. I carry a Samsonite handbag who I assume know what are the permissible dimensions that the airline allows. I travel every week with the same handbag and have my Midwest miles executive card attached to it but she wanted me to put the bag on the check. I just kept quiet and put the bag on the measuring scale and guess what, the bag was passed. She just wanted to annoy us at 6:00 am in the morning.

My wife was astonished at this behavior and told me to control my emotions. From that point on, we decided not to expect anything from them and very helplessly told them, "just please put us on the next flight." At this point, as if to get back at me for even confronting her in the first place, Yen purposely tells me to try taking the next flight at 10:00 am. The only point being she knows very well the flight is fully booked because of holiday travel and there is no way I can get seats on the flight. Without my knowledge, she did confirm me on the afternoon flight which leaves at 2:00 pm.

We realized this point after we checked in and with our tired eyes and minds started thinking about what would happen if we don't get seats on the next flight. This thinking came in my mind because I am a frequent traveler. At this point, I come out again from the checked-in area and approached the frontier check-in desk again and that's when Angie tells me the flight for 10:00 am is fully booked. I felt like screaming at her that is she in-human. We got up at 4:30 am to try making for the flight at 6:00am. Now, we are stuck on this airport and instead of telling us the true picture, they want us to wait for a flight that has a 99% chance on us not boarding it.

I just took the boarding passes for the 2:00 pm flight and went back home to catch some rest. Angie was clearly angry that I chose to become wise. She told me I need to take my luggage back with me when she really knew all that she needs to do is tell the baggage handlers to mark the bag for the 2:00 pm flight. She eventually got a stroke of humanity and did exactly that.

Frontier Flight# 127, From Dallas (DFW), To Denver (DEN), Final destination Salt Lake City (SLC) on Dec 20,2009 @ 5:45am.

I am disappointed and looking for a formal apology from both Midwest airlines and Frontier airlines.

Twice my internet went out for 3 days. I contacted customer service and got someone who was rude and raised his voice at me. He treated me like I was stupid. As soon as my contract is up I'm going to change providers. The phone service isn't much better. Seems to me they need to improve on what they already have before they buy Version out.

On Oct 28th, 2009, flight 837 from Akron to Denver was supposed to have departed at 6:55. It was delayed for weather related conditions in Denver. There was a good snowstorm in Denver. As far as I know planes were leaving on time and arriving despite the storm. Anyway, our plane gets into Denver 45 min late. Miss what Frontier called a "courtesy flight" whatever that means, that could not wait for the 40 passengers who were to board that plane for maybe what? 20 extra min?

So I went to Frontier's counter, it's 9:30 pm, I am exhausted from a long night before I left in the morning, driving all day from Cincy to Akron and dragging two carry ons thru this huge airport. The agent at the dest said I needed to go to customer service, which seemed like a mile to walk to. 40 people in line there. All trying to get a flight back to SOMEWHERE in the Bay Area (San Jose,SF,etc) I could overhear the counter people saying there was no other flights leaving that night. SO of cours, a bit of almost panic set in,I have never had to sleep in an airport before. I also had work the nixt day (Thurs). Called my boss and said I ain't gonna make it, he was cool with that.

A irate women was arguing with the reps at the counter which held alot of us up. Frontier gave everyone vouchers for a hotel. OK, I thought vouchers meant a free hotel stay on the airline. These were basically discounts on hotels near the airport and you called an 800 number on thevoucher and gave them the code they have with the airline when a delay happens. I was miffed! I had to spend $60 on a hotel and another $30 on food. I feel I should be reimbursed for the hotel!

The next flight out was also delayed an hour due to the storm. I will never buy a ticket on a discount website again! I ran into a Southwest pilotat the sportsbar that night in Denver at the hotel and he told me next time, fly with us! I will! I want my $60 back!

My daughter flew to Costa Rica on Frontier Airlines on 08/13/2009. On her return date of 08/21/2009, she was turned away at airport for not arriving early enough. She was given a story by some rude Frontier desk girls that she should have arrived 3 hours eaely!! She was over 1 1/2 hours early and was never told to be 3 hours early. It's not on any of her documents. How in the world would she know to be 3 hours early? I called Frontier in Denver and was told by customer service that she could wait for the next day's flight on standy and fly w/o extra charges. During that conversation, I was on Frontier's website and I noticed open seats on the next day's (Saturday's)flight, so I offered to buy 2 open spots on the plane as a GUARANTEE that my daughter and friend would be on that flight, but was told NOT to do that. There were supposedly so many open seats that it was GUARANTEED that they would get on. I was told to "not buy extra tickets, whatever I do"!!!

My daughter and her friend were at the airport at 2am on Saturday the 22nd, waiting in the standby line with some other passengers and were shocked when they were turned away again. When they called me after NOT getting on the promised flight, I called Frontier again...naturally nothing they can do. The next open flight is 4 DAYS LATER, and there's NO GUARANTEE that they can get on that flight, so the person I spoke with TOLD me that if I needed to get my daughter home basically before the end of the coming week, that I would have to buy tickets from another airline!!!!They said that Frontier would give her partial credit ONLY for the missed flights home, EVEN THOUGH IT WAS NOT HER FAULT, PLUS CHG. HER $150 FOR MISSING THOSE FLIGHTS, WHICH NEGATES ANY REFUND WHATSOEVER.

:30, there's somewhere to shop, that a shuttle will drop you off?? Get real.

After I searched for a couple of hours online for a decent rate on another airline, I finally purchased tickets on American Airlines for $962 for two one-way tickets. At this point, I am just relieved to be getting my child back to the States. Her credit card had been maxed out with the trip and she couldn't get a room anywhere (stayed all night at the airport) and had no money for food and water. I was beside myself, being unable to contact her unless I had her paged at the airport...and then if I was lucky enough that she might even hear the page to answer my calls!

The next day, after I purchased American Airline tickets and 2 days after my daughter was turned away from a flight that she was plenty early enough to board in the first place, she calls me from Denver!!! They had let her board a Frontier flight, after telling me that if I wanted her home, I'd have to buy other tickets---that there was no way she could get on a flight on Sunday!!! Naturally I immediately contacted American Airlines and was told that my tickets couldn't be refunded because of such short notice. I totally expected that and have paid American Airlines for those tickets because it was not their fault...it is 100% Frontier's fault. I would have let my daughter sit there until Sunday to fly home at no extra cost to me, but I was specifically told to buy other tickets---Frontier can't get her home until midweek, if then!!!

I am totally disgusted with Frontier and their policies and 'GUARANTEES", which caused missed work, plus my own $962.00. My daughter was lucky to not be fired from her job. Frontier's solution to this whole issue has been to try to get American Airlines to refund my tickets. Of course they're refusing---it's not their problem---it's Frontier's issue. Frontier keeps lying and saying that she "missed" her flight---it's a lunch of bologna. Even on Saturday, she was there for the promised standby flight at 2am---she had stayed at the airport...they still wouldn't let her on!!!

My daughter met up with someone else who was in the Costa Rica airport when she finally reached Denver and this person had been lucky enough to have been on the Saturday standby flight that my daughter was not allowed to board, and this party says there were at least 7 empty seats on that plane!!!!!!! Why were my daughter and friend not allowed to board that flight??? Frontier has no answers. They have offered my daughter a total of $440 to compensate for the $962 that they made me spend and they say if we don't accept it, then we're just out completely. They are so wrong in everything they've done, is there anything I can do next? Please help us??

I was placed in collections at CCA in 2/09, even though I had paid an outstanding bill with Frontier the exact day I was notified about it. The original termination date with Frontier was 2007, and they never creditted me for a modem I returned, nor did they notify me of an outstanding balance till 2/09. Once paid, I was reassurred by customer service that they would notify CCA the bill was paid in full. They did not. In 9/09, I applied for a Parent Plus loan for my son in college, and was declined because now I had been referred to the 3 credit agencies. I have 20 emails between myself and Frontier.

Got a ticket thru Continental and had a great flight and service for $150.00

The end of June I purchased an economy ticket to fly to Washington State on September 8th. I was going to visit my 82 year old mother. She recently found out she needed to have open heart surgery and has been scheduled to have it Sept. 3rd. Considering her age and the type of surgery she is having I want to be there before she goes into the hospital. I understand there are terms and conditions which apply to these tickets but under certain circumstances (ie, medical emergencies, death)there should be waivers made available. It is not like these type of ordeals are planned!

I was told if I had purchased travel insurance then it would not be an issue. Wrong! I called the insurance company and found out that my mothers heart problem would have fallen under a pre-existing condition and the insurance company would not have covered the ticket change.

I was informed the only option is to pay a fee of $180.00 to change the ticket. Why would I do that when I could go to a different airline and buy a less expensive ticket?

Needless to say I will not fly on Frontier in the future.

I had a connection at the Houston Airport; I went from my concourse to where my connection was supposed to be at. I stood waiting in line for more than 15 minuets to get my boarding pass knowing that every minute was crucial to getting on my flight...which happened to be a very important flight. While I was waiting I was the ONLY person in line and the girl at the counter didn't even notice me or ask if I needed assistance (AKA my boarding pass!!). During my 15-20 minute wait in line she was 'busy' flirting/talking with two males at the counter. They were discussing alcoholic beverages and friends etc..These two males already had their boarding passes and had already been through security and were on the same flight as myself.

By the time they decided to saunter off and the female behind the counter decided to get back to her job and help me, apparently it was too late (by 3 minuets!!). She did nothing to see if there was anything she could do, other than send me another Airline counter to discuss it. This airline sent me back to her (as my ticket contract was with Frontier), I did this back and forth 8 times with zero help resulting from Frontier. The other airlines were more helpful, courteous, and understanding than the one I had my ticket with, and all of them seemed appalled at my situation and couldn't believe the unprofessional nature conducted by Frontier. This cost me a night hotel in Houston, I had to miss work the next day and that meant I had missed a big meeting with very big clients. This cost me big time. All because the ticket girl was busy flirting when she should have been busy doing her job and assisting customers.

Upon my return home I called Frontier customer service to make a complaint (specifically to this individual) and the customer service was no service at all. The man I spoke with 'David VV' was rude, mean, and continually tried to change MY situation and what I was telling him. He told me that it was my fault and I should not have been late. He didn't even offer an apology or an attempt at understanding. My main point was that this girl should have been doing her job; I wasn't late. Pushing it...maybe, but I went from one flight to the next as quickly as possible and the bottom line is that if she, Nichole, had been doing her job and not flirting/chatting etc..I would have made my flight with absolutely no problems. Even after I wasn't able to get my boarding pass, went from one airline to another many times, went through security anyway (I was reduced to planning on sleeping there) the plane I was supposed to be on was still there!

I travel often, and have been traveling often for years now. This is the first time I have EVER experienced anything remotely close to such unprofessional and rude behavior. I am appalled not only of this individuals business ideals, but also of the so-called 'customer service'.

I bought a last minute ticket this week to attend a funeral for a dear family friend. The night before the trip I ended up in the ER with my 6 day old daughter who had a fever. It was incredibly scary for about 76 hours, and the last thing on my mind was canceling my ticket. 5 days later she is still in the hospital but stable so I had a minute to call about my missed reservation. Terry, a supervisor, told me tough ****. Because I bought the so-called "economy ticket" which is anything but on a last minute flight, there was nothing I could do about it because that was the way their computer system worked. she was so smug and condescending she had the nerve to tell me that I had read the terms and conditions and I should have been aware of their policy. When I told her it was that kind of customer service that made the airline industry what it was, she told me Frontier had the best customer service in the industry. I am stunned.

I took a flight on Frontier Airlines on January 23, 2009 with my toddler and infant. When I checked in the ticketing agent extended a courtesy to me and checked in my carry-ons. So, my carry-ons were now checked in bags. I forgot that I had my wallet in my checked-in bag at that time and proceeded to go through security to board my flight. That was the last time I saw my wallet. When asked for my ID at security check-point I realized that I had forgotten to take my wallet out of the checked-bag. This was just a few minutes after I checked them in. I ran back to the ticketing agent to ask that she retrieve my checked-bag because my wallet was in there. She said they were unable to retrieve the checked-bag because it was already downstairs.

I told her I am unable to board my flight and if it is downstairs they can surely retrieve it. She seemed reluctant and did not want to bother. I insisted since my wallet was in my checked-bag and all my IDs and money were in there. The agent assured me not to worry, that my wallet would be fine. She printed a different ticket and told me I would be able to go through security without an ID. When I went through security, they emptied all my other carry-ons (Baby bag and computer bag) and did a thorough scan of both me and my carry-ons.

I got home (Norman, OK) at 1:30 am Central Time, from the airport and checked for my wallet. It was not in there. I called Frontier Airlines immediately to report my wallet stolen. I was told to call the following day since their offices were closed. When I called the following day they told me that I was calling too late to report anything. I was also told to file a claim online, which I had already done that same morning around 1:30 a.m.. I pursued this matter some more and was told to file a report with the local police. Eventually, I was told to call the Airport Security and send in a notarized fax for them to pursue an investigation in the matter. Two weeks later I was alerted by fraud alert letting me know that my credit cards were fraudulently used in Oklahoma City.

At this time I was Texas and quickly cancelled my credit cards. I cancelled my debit cards and some credit cards but forgot to cancel three of my other credit cards. This ended up to be a good mistake because I now had proof that my wallet was stolen at the Oklahoma City Airport. Until the fraud alert occurred Frontier Airlines assigned someone to my case to try to identify the individual who used my credit cards. We had 2 video coverage but they were unable to identify the individual. With that result Frontier Airlines dropped my case and said they were not responsible. Over $1000 was spent at various department and convenient stores and gas stations and over $1200 in cash value was stolen from wallet which included cash, gift cards and IDs.

I asked G. Graham if he can refer me to someone else who can give me other help in this and he told me he would do no such thing so that I won't be bother them anymore. M. Gonzalez told me the same thing. She said there is nothing else Frontier Airlines can do they are not responsible. But they are because I told them at least three times that my wallet was in my checked-bag before they loaded it on the airplane. They should have known that they did not want to be held responsible and should not have loaded my bag on the plane.

My social security cards (mine and my children) and working ID (EAD) were some of the IDs stolen. The Social Security Administration does not want to issue another SScard for me because I need my EAD card which cost $350. With no SScard, I am unable to get another driver's license. So, I am stuck with no IDs. I need to get all my IDs again and will cost me so much money to get them all back starting with my EAD card.

I file A Baggage Claim In Jan,2009 When i File the Claim They Ask if i had other Claim before With Frontier Airline And Said NO, So Today I recive a Letter From Frontier Airline Told they Denied My Claim Becuase About Year ago i had other Claim with another Airline when I Got Deployed to Overseas and they only told me if u have other claim with Frontier Airline and said No and they Telling me that Iam Conflicting information on the Statment on the Proff of loos.

I lost my Baggage in SAN airport in CA Right aways Went to the Frontier Airline Advise them and they Look in the area they couldn't find my baggage they did a claim for me...

I have requested my phone records. they said if I get a supoena they may not have the records. they dont have the local records. I have been recieving 3-400 prank phone calls a month. I have been working with the state police since june. the police obtained my cell phone records. They said that I have been making the phone calls. they showed me a number they said was mine. it is not. They insisted it was. the officer said that the case was closed. he was going to try to obtain my home records but the cell phone calls were closed. I am going thru a bad divorce. someone is calling my house from several different numbers. from 3:am til 11:00 at nite. this goes on everyday 6-10 times a day.

I know you can buy a thing on spy website that changes your caller id to the person you are calling , you can make 60 calls for 20.00 I know your company proably does not handle this kind of problem . It has been going on for a yr. I am really sick of it. If you can help please let me know. I dont think the state police will do anything to help. It disturbs me to think what kind of person would continue to call for over a yr. I think they have to be extremely demented to continue this. It makes me wonder what else they are capeable of.

Mental anguish, harrassment, I cannot answer my phone because I think they are calling sometimes to see if I am home or not. the calls are often made at times that I take my son to the bus stop. and at times when I return. when I answer they wait and hang up. It is very irritating. I deffinitly want to press charges against this person(s) I have no Idea where this is going to lead to & why they continue. for over a yr. I Have been fighting with the phone co.since june.08 to block unwanted num. call rejection service anything. they are so many different numbers. Or they block the calls.

Here's the scenario-airport check-in at Dayton IAP 2 hours before take off with TWO bags. I observed the tags done correctly and the typical processing through security. One connection follows, a 2 hour layover in Denver. Result: NO LUGGAGE upon arrival in Salt Lake City (final destination), or on the following flight from Denver!

This is a complete mystery, I am told by sympathetic Frontier Airline baggage staff. My opinion: This performance is poor, especially when there appears to be absolutely no good reason for it (ie tight connections, flight changes, etc). I have yet to understand the compensation process, but it looks lengthy and I will be dealing with a central office somewhere after 5 days. There is verbage in their on-line FAQ's about needing original receipts for items lost. Of course, who keeps receipts for everything they might pack in a suitcase? This will be an angst filled experience. I almost want to give up now.

Consequences? Loss of winter outdoor activity wear ($$$), dress suit ($$$), Christmas clothing, and most importantly Christmas presents for my two daughters, age 7 and 8. I am running around on Christmas Eve trying buy underwear, something for church, and replacement gifts. How can this time and these special gifts be replaced? The anger I feel generated by this during the Holiday Season will unfortunately be the lasting memory of 2009. Thank You, Frontier Airlines.

I was rebooked to take a flight on Frontier after my Northwest flight was cancled. I was suppost to fly on Frontier from San Antonio to Denver then connect on United to my destination of Minneapolis,MN. I checked in in San Antonio and was unable to recive my United boarding pass from the Frontier agent. He said I would need to check in with the United rep for that boarding pass. I found the United counter in San Antonio and was able to speak with someone who informed me that my flight to Minneapolis was cancled. He promptly rebooked me onto a later Frontier flight out of Denver. His advice was to let the Frontier agent know right away that my bags would need to be re-routed.

I ran over to the gate and pulled aside the nearest Frontier agent that I could find. I explained my story to him, and he very rudely said he could not do anything for me. I quickly re-explained myself and he said that What do you want me to look through all thouse bags. I have to take care of all these other customers. You will need to file a claim when you get to your destination. I responed with So my bags are lost before they even leave? and he said Yes. I relcutantly backed off knowing I would not get anywhere with this man. I got to Denver and spoke with a service rep in Denver explaining my situation, and he once again said he could not do anything dispite the fact that I had a stop over of over 4 hrs. After many delays I finally was able to arrive in Minneapolis at 2 am in the morning.

I checked the baggage that came off my flight to see if it was on it by some chance. It was not. I checked with the bagage agent at Frontier. She was hard to deal with, but called United and figure out that my bag was in Denver and would be on a flight to Minneapolis to arrive at 1130 the next morning. I called the Frontier desk at 1200 the next day and explained my situation and told the agent that my bags were comming in on a United flight. She told me that she would check on it and would call me back soon. Two and half hours latter I called and got the same woman again. She said the bag was not there yet. I explained once again that it was over at United. Finally she went over to check and it was there. Had she done her job and listened to me she would have found them eariler.

I can't fathom how an airline runs with such incompantance. They could have avoided this whole thing many different times if they simply listened to me and stepped up their effort. I would never fly this airline EVER again. I hope someone important realizes how bad their service is and does something about it.

I was forced to wear the same clothes for over 36 hours. Also I was late on a masters degree assignment due to my referance materials being in the bag.

were people boarding with luggage that should have been checked, and were forcing it into the overhead compartments, some people had to hold their coats.

Not only that but there was a young couple with a toddler seated in front of us on the other side and the toddler cried and cried and cried the whole trip, this leg of my journey was very annoying and you could not even nap. We have flown with Frontier several times but feel we were let down on this particular trip we are considering other options on our next trip.

By delaying our stay in Denver my partner and myself had to make other arrangements as far as working. I lost

8 hours of work my partner however was able to take another personal day.I myself in these hard economic times cannot afford a day off without pay, and we had to make other arrangements to get from the airport to home.

I booked a flight for August 21st. From Kansas City to Denver, not realizing at the time that the flight leaves at night, i contacted frontier the night before and asked if I can change to the morning. The lady who I spoke to at first said that it would cost $220 to change it. Later when I asked to speak to the supervisor, she put me on hold for 10 minutes, and answered again herself, and said that there are no supervisors on duty, and told me that I can go to the airport and get a standby ticked for a difference of $62. When I asked her to make some notes in the system she rudly replied saying no! and hung up.

The morning of the flight I woke up at 4 am, went to the airport only to find out that its not $62, but $192, that I had to pay extra. When I asked for the supervisor, the same thing happened they did not have one on staff. Later I called Frontier help desk, and spoke with a supervisor, she told me that there is no record of me calling, and who ever gave me the $62 quote was mistaken, she too was not only rude but did not even want to listen to what I had to say. I just took her name and hung up.

Not only do I travel with Frontier 4-7 times a year but my whole family of businessmen use them as well, However with this kind of customer service I dont think anyone of my family members will fly with them after what they did.

Not only did I tell my boss that I was not coming to work, b/c someone told me that I can change my flight for a fee of $62, but I also had to get up early in the morning, go to the airport, only to find out that Frontier will not do anything about the situation at hand. I was stressed, and emotionaly about to burst into tears, for frontier ruining my whole day.

I have a frontier comunication bundle, phone, internet, Dish network. I was paying more then i wanted to pay for these services and got behind but still made a monthly payment. we called the srevice rep to make payment arangements to keep are service on. The customer rep gave us the amount that we needed to pay then they shut off are services, we called them back and asked what the minimum we needed to pay to get are services turned back on. we paid that amount and they said are services would be turned on the very next day, but they were not.

We called them back and wanted to talk with a manager, the individuel said we were miss informed and the amount we paid only covered the dish net work bill and the amount was almost double what we needed to pay to have all services turned back on. with in a month we started getting bills from dish net work. we called frontier and asked what we needed to pay on the Dish network bill so we can have that shut off and not on are bill, the frontier rep said they canot do that and we have to pay the hole bill on the bundle. We told the rep that the last bill we paid went to Dish and not on the phone or internet, the rep said we were miss infomed. I was finaly able to pay off all of the services which were around $420.00 Dollars.

We called frontier asked how long we had on are comitment for the bundle of services, the rep said about a week. We told the rep we would like the phone services turned off after the contract was finished.The rep called us back said that it would be $200.00 dollars if they turn the service off for breaking the phone contract, or we can sign for another year and that fee would be droped. We talked with Frontier several times in the last few months and were basicly told we were miss informed, or in my eyes blatently lied to.

They would not let me pay off Dish network to have them taken off the Bill. It resulted in me almost oweing Dish $500.00 dollars for not fulfilling the contract. Also not sure what I paid in late fees. Also took several hours of overtime to get them paid off. In addition all the times we were miss informed form the Frontier rep on how much we needed to pay.

My wife and I were at Denver International Airport on June 6th, ready to take off for our honeymoon when the airlines informed us we had missed our flight by one month! In March 2008 we had booked online with Frontier Flyaway vacations, paying $1600 for a flight and resort leaving on Friday June 6th and returning one week later on June 13th. Somewhere along the line, the dates were switched from June to May. We didn't find this out until we were about to fly out of Denver.

The airline didn't offer an explanation and didn't offer to rebook our honeymoon or refund any of the money we paid. We had to take a cab home and figure out what happened. We have no proof of booking for the 6th of June, but we are both very sure that we would not book a honeymoon three weeks before our wedding. We ended up spending an additional $600 on a 'plan B' honeymoon, trying to make the most of the time off work. We're both really shocked by the whole affair. Frontier airlines has always been a reliable company, until now.

My husband and I flew Frontier airlines on our way home from Detroit to Denver and then Denver to Portland. When we arrived in Portland we noticed two small tears in our luggage when we loaded them into our vehicle. The tears were small so we just continued home. As we were unpacking our luggage we noticed that our Garmin GPS and Sony digital camera were missing out of our luggage along with a cigar.

When we opened our second bag to search for our missing items we found a used condom in the bottom of our luggage. This condom was certainly not ours. I have contacted the airlines who claim no responsibility for the missing items and are unwilling to address the issue of the used condom. I have gotten the run around from everyone with Frontier. They continually pass me on to other people when I call. They have offered a $50 voucher to fly with them again, but I believe this to be a serious situation that needs to be dealt with properly. We feel extremely violated by this.

Loss of GPS: $200 Loss of Camera: $100 Loss of cigar: insignificant Feeling of Violation: indescribable

In Sept 2006, myself, my husband and our cousins were traveling to Salt Lake City on Frontier and were approached to open a Mastercard and get a free ticket. Upon trying to redeem this free ticket I had a very difficult time finding a flight to accomodate all 4 of us and coordinate it with lodging. I finally got this done in Dec. 2007 and just got a call changing the times of our flights which has happened in the past and was no problem.

Upon printing out the reservations on line I discovered a problem with one of our party who wasn't booked on our flight from Phila to Denver. I called and was told they could not have her on the same flight as there were no more free ticket seats available. I questioned them about why they changed us in the first place and was told it was in the best interest of the airline. They refused to accomodate us due to policies regarding free tickets. We did not request the change and have to re-arrange our lives to suit the airline! They eventually changed Donna's husband to the United flight which she was bumped to, but we are still unhappy to say the least!

Frontier Airlines mishandled my bags on a November 2007 flight to Salt Lake City. Getting in at well past midnight, by about 2 AM the baggage claim office in Salt Lake City found where they missed the connection and arranged for the bags to be sent to my hotel. They also gave me a sheet explaining that I would be reimbursed for up to $25 in incidental expenses. I made my way to my hotel, at 2 AM, buying socks and toiletries for $10. My bags were not delivered when specified by Frontier, and so I called them on the following evening. They arrived within two hours of my call. Awaiting my departure flight back, I spent about 40 minutes waiting to speak with the Frontier representative to give her my receipts, about another 30 waiting for the forms. I believe I got copies of my receipts from the agent - after another hour or so.

The complicating factor here is that three or four people handle the gates, ticketing and baggage claim in Salt Lake City, so this 2 minute process took hours. I've been waiting for my $10 in expenses for months now. I have called Frontier Airlines, left messages on their phone, and sent emails on their web site. My next step seems to be to file a complaint with the US Dept of Transportation or to spend $100 to file a suit in small claims court for my $10. Having spent about 10 hours on this matter, the amount I would be asking for in the suit would be substantial. I want my $10 back - and a hand-signed apology from an executive at Frontier Airlines. I hope you can both help me avoid a costly suit for the airlines and print this in your advice column to help other travelers. Thank you very much,

10-20 hours of lost time. I charge $125 - $175/hour for my time to clients, which can of course be substantiated.

On the 29th of November, 2007 I took a flight from San Jose, CA. to Dallas, TX with one stop-over at Denver, CO. Along with me are my collection of 180 Zippo lighters and they're all contained no fuel as well as no flints - I'm a vivid collectors and always took out flints from the tube to keep it in MINT condition - thus they're can't causing fires.

After checked-in at the airport and paid $100.00 dollards for two(2)over weight baggages I haed to the gate waiting to aboard as usual but then the airline calling my name and asked me go back to the counter where they told me that lighters are not allowed to be transported by air. I explained to them that my lighters are collect items and they contained no fuel or flints which can not causing fires, I also explained to them that the TSA has been lifted the banned of non-torch lighter (with no fueled in it) since August 4th,2007 but Frontier's employee still refused to let me boarding citing that they didn't heard of the new rules which lifted the banned of non-torch lighter both in carry-on and checked-in baggages. They TOLD me that I eighter leaves my collection behind or delaying my flight to take-care of my lighters. Their solution is re-scheduling my flight for the next day (Nov.30th).

Figured out that I can't debated with them at the airport I then agreed to take the next day flight but when I asked them to return my over-weight charged of $100.00 which paid by cash, Frontier's employee REFUSED to give it back to me for no reason. All they said is that they can not and then after I told them that I didn't actually took the flight and my baggages will not be over-weight the next day after I take out my lighters (and sent it by mail), they said that they still cann't give me my money back. All they said is the problem will be solved the next day after I checked-in.

I then have to take a cab to postal office to sent it by mail - not to mention that I have to spent one night on the street because I'm moving out of state and I have no place to stay, this causing me extra times and money to solved the problem which shouldn't be existed if Frontier's employee spent more times to trainned their employee of up-to-date rules and laws as well as customers' rights

The next day I came back and checked-in with only one over-weight baggage which should be charging $50.00 as per Frontier's policy. Their employee TOLD me that they still can't give me back my $50.00 they owned me and TOLD me to call their customer relation in Colorado.

I called them after arrived and been TOLD that the refund will be sent to me within 7 to 14 days. After 14 days I still haven't received my refund so I call them back and they TOLD me (again) that the check was actually sent out a few days ago and I should wait for another 7 days. After another 7 days, I called them back and been TOLD (3rd or 4th times ???) that the refund check has ACTUALLY been cut a few days ago (???) and will be arrive bla bla bla bla ...

Today I still haven't received my refund money after 1 month of waiting and Im sick and tired of listening to their explanation which never matching what they have been said before, they always have a differrent reasons to going-around without giving me back my money .

My wife and I were returning to Nashville, TN from a ski trip in Vail, CO on Frontier Airlines out of Denver, Frontier's home location. The plane we were on had the capcity to carry 132 passengers. Our particular flight had only 43 passengers but Frontier could not manage to get our bags on the plane and to Nashville with us.

According to Frontier's policies each passenger can check 2 bags. A full load would result in 264 bags maximum. Our flight had the potential of 86 total checked bags but Frontier still failed. Also, according to Frontier's policies passengers need to arrive at leats 2 hours prior to departure and check bags 45 minutes prior to departure. We had acomplished this almost 3 hours prior to departure but Frontier still failed.

I would expect an airline operating in their home office airport to have excellent service, not the case with Frontier. They performed miserably in their own back yard.