Fox Rent A Car

Do not ever rent from this company! They charge you for a deposit and give horrible service! They do not honor discounts advertised on website. I scheduled a rental through their website, which said "10% discount at new Tampa location". I followed the links, but at no time did the discount appear. I cancelled the reservation twice and resubmitted. But when it still did not appear, I figured I would receive it when I picked up the car and paid for it. When I was at their office, I asked about the 10% discount and no one had any idea what I was talking about. Then a supervisor claimed my rate ($15.99/day) was already discounted. I found this difficult to believe, so I asked them what the usual rate was and they could not/would not tell me.

The Tampa location is not at the airport as stated on the site. The site said that it was located at the Tampa airport, but that you did have to take a shuttle. The shuttle ride took almost 1/2 hour and the office turns out to be in a very unsavory area of Tampa, definitely not at the airport. I mentioned that the location of "airport" was misleading and they claimed that they were 7 miles away and that the ride seemed longer than it was. No way, I timed it. Maybe 7 miles. From the farthest runway, but not the terminal!

They charge you a deposit fee even after giving them valid credit card. Then the absolute worst was that they insisted on charging a $100 deposit even though I gave them a valid credit card with a line of credit that far exceeded the cost of the rental. I have never had this happen any of the many other times I have rented a car. I argued, but they refused to budge and said it was for incidentals like parking tickets or tolls, even though I had to sign a separate line authorizing them to charge my card and provide information to authorities in the event of unpaid tickets or tolls. They insisted that all other companies do this, but I travel extensively and have never encountered this before.

Also, other more well-known companies I have dealt with before take your credit card but you are not charged until you return the car in case there are any additional charges. Fox charges your card immediately. It was on my online list of transactions within a few hours. I called my credit card company, they said that Fox had up to 2 weeks to issue a credit. So in effect, they can use my money both the cost of the rental and the deposit for 3 weeks.

Long waits and cars not available, not ready, limited fleet and poor vehicle delivery. I had to wait in long line and it was clear that the staff had no idea what they were doing other than trying to up-sell everyone with something. Even though I entered all my information online, which was supposed to save time, I had to do it all over again. Customers were trying to return cars in the same line as people renting that was slowing up the process immensely and frustrating those returning. Checkout process is not automated like other rental companies. It was an absolute mess. I was there at 2:00 and even overheard the shuttle driver ask someone who was in line what time his flight was. When he replied 4:00, the driver said "well, I'm going to take other people because you still have to wait to return your car".

Now remember, it was an hour ride to the airport. So when exactly would the shuttle return? Is there only one? After I finally got through all the paperwork, the agent Michael asked me to follow him out to get the car. I ordered a 4-door compact, Ford focus or similar with 28/38 mpg. First, they said they had no car and that I would have to wait 10-15 minutes while they "cleaned it out". They said they could upgrade me to a 2-door fiat! Since when is that anything like a Ford Focus? The backseat would not even be useable for my purse! I again questioned why they did not have a car ready since they had my reservation for several days and now it was over 1 hour past the time I scheduled the pick up for. I needed 4-doors so I refused. I waited, waited then finally, I asked another employee to find out about my car and they offered a Buick. I again reiterated that I wanted a 4-door compact with similar gas mileage.

I waited and waited, then they pulled out a Dodge Charger. I expressed dissatisfaction, saying that the mileage was not the same as what I ordered. They said this was an "upgrade" as a compensation, but that was they had. All other cars needed to be prepped. I asked about a Ford sitting right there in front of me and they said that was not available. Dodge mileage is 16/25, big difference from the 28/39 compact I had reserved! When I got into the car, the steering wheel made the speedometer impossible to see and I could not get a comfortable position. No one explained the electronic start. They just walked away. I made a stop before arriving at my destination and could not get the car started again because I had never used an electronic start. I tried to pull out of the space in a lot and the battery light lit up, the car rolled back and I could not turn and brakes were soft. Very scary! After sitting in the lot sticking out for several minutes, I finally figured out what to do to get it started.

Customer service is lacking, no follow through, lack of response and can't reach a live person at the location. In the middle of all the aggravation of the rental, my suitcase was sitting to the side while I was waiting for the car. I did not realize until I got to my destination (1 1/2 hours away) that I did not have my suitcase. It would have been nice if in addition to showing me the electronic start, they offered to put my bag in the car or at least asked if it was mine. My name and cell phone was clearly marked on the tag. No one called about my luggage. I tried to call the number I had, which they said was the local number. It took over an hour to get anyone to answer the phone, busy then on hold. When someone finally answered, it was the national customer service agent who said they would call the office and someone would get back to me.

One hour later, no call (now 3 hours time has passed since rental). I called again and tried the "lost and found" line who said their hours were 8-5 Monday-Saturday. This was now beyond their hours and I wanted to make absolutely sure my luggage was there before driving to Tampa (and wasting gas in the gas guzzling car they made me take). Again I called, same aggravation, this time an agent said they would email the office and someone would call me. No response. I called again, same aggravation and when I insisted on being transferred directly to the local office, they transferred me to the Orlando office. The manager there was nice enough, but he was unable to find the number to reach someone who is on duty.

Finally, he gave me another direct number. 4 hours after first trying to reach them 5 hours after the rental, someone finally answered the phone and I explained my situation again. I felt that after all my aggravation, they should at least be willing to meet me half way to retrieve my luggage and possibly exchange the car. I spoke to the supervisor, Havier, and he assured me that first thing the next morning, someone would call and then bring a new car directly along with my suitcase to make up for all the problems. I did receive a call at 9:30AM and the individual asked for the address and said they were leaving with a new car (after it was "prepped") and my suitcase, and asked for my address. He said he would call when almost here. It should have taken 1 1/2 hours maximum to get here, but I was patient.

At 11:30, still no car, no luggage. I again went through the aggravating experience of trying to reach someone by phone. It took 1/2 hour even on the direct number I had finally gotten. I spoke to the manager, Greg, who said he knew nothing about any of this! He claimed that the supervisor, Havier, from yesterday must have delegated it to someone. When I questioned how was it that one of his employees called me this morning and was planning to be gone for almost 3 hours (round trip), he knew nothing about it. He got very snippy about me "questioning his management". He said he would personally take care of this and bring the car and luggage to me, but that again, they would have to prep a car. I told them I no longer care about the car exchange, I wanted my luggage and explained that I had medication in it that I have already missed 2 doses of. And why are no cars ready? They all have to be prepped?

After 2 hours, I again started with the phone calls. I finally reached a customer service agent named Kim in Los Angeles, who has promised me she would talk to her manager, get this resolved, call the local agency and then call me back. I waited. When no one called back, I again tried calling the office and actually reached someone there at 2:00. I asked for Greg, they kept asking why I needed him. I briefly explained I was a customer waiting for a car and wanted to know when he left. They said it was a little after 1. He finally showed up a little after 2:30PM. This whole scenario, from leaving the terminal until receiving my luggage back, took just about 24 hours. That meant 24 hours with no luggage and missing a day of vacation waiting for calls or deliveries that did not come. I never received a call back from Kim or anyone ever asking if my situation was resolved. I'm thinking maybe I should leave tomorrow to begin the checkout process even though my plane does not leave for 4 days. Who knows what to expect? But I did receive a survey.

I rented a car from Fox at SEATAC. I returned the car 10 hours earlier than anticipated. They charged me a $20 early return fee ($10 per day). I told them I returned it one day early and the charge should be only $10. They said they calculate the fee based on the number of days I had the car, not how many days early I returned it. They refused to refund my $10. Ridiculous!

I rented a car that did not have a transponder in it and went through a cashless tollway. VMS Fox's partner in crime is charging me $50 and will not budge. The toll violation is $10.

In September 2011, I rented a car from Fox Rent A Car that did not start due to ignition lock (could not turn the key in the ignition). I waited 3 1/2 hours for a replacement car that had to be provided from Oakland, CA because they didn't have any replacement cars in San Jose. I asked Fox Rent A Car for a reimbursement of my lost billable time and they refused.

I reserved a rental car with Fox Rental Online. I gave them a corporate credit card to reserve the rental and when I arrived, I was told that they could not use that card. The driver had to pay with a credit card in their name and that they could not allow any exceptions. I gave them my debit card and they informed me that they had to charge a $400 "hold" on my account. According to their policy online at the time I booked the car, they state that if you have a return ticket they will only place a hold of $250. They did not honor this at the time of my pick up. In addition, they did not inform me that they ran a credit check.

At the time of pick up, I discussed the "hold" on my account and was told that this was just a hold and not a charge. I explained to the service rep that I would need the hold released immediately upon drop off and I was. He assured me that the funds would be available to me immediately upon drop off.

I returned three days later and spoke with a separate representative. He confirmed that the hold had been released and the funds were now available. When I arrived at the airport, I checked my balance and saw that the funds were not available. I called my bank and they were very nice and said they would release the $400 on my behalf, if Fox would just fax them a signed more saying that they had removed the hold.

I called Fox and was put on hold for over 20 minutes. They transferred me to two different people and I was told that Fox does not ever issue "holds" and that it was a full charge and then a refund, so I would not receive the funds for up to 14 days. When I tried to explain to the woman that all I needed was for them to fax something to my bank, she refused. I then asked to speak with a manager and was sent to listen to the main menu all over again. I was on hold for over twenty minutes and then had to speak with a regular customer service rep again. When I asked again to speak with a manager, I was rudely transferred to a voice mail and left a message requesting a return phone call and that it was an emergency. I did not receive a call back.

I made a reservation to rent an economy car with Fox Rent A Car. I was supposed to pick the car at 11pm, but my bag got lost and I made it to the counter close to 11:45pm. The person at the counter, who looked miserable and couldn't even have a smile on his face or be nice, told me that I am going to get charged $400 deposit and that they are going to run my credit since I am going to use a debit card, which by the way has a visa logo on it. I signed the paper, and he told me to proceed to the garage to pick up my car. I asked him what kind of car I was getting, and he told me that he didn't pick a car and that I have options to pick one at the garage. I proceeded to the garage.

First of all, there was no one at the booth. I went looking for someone to pick up my car. Finally, I saw some guy who was just as rude and miserable as the guy at the counter. He took my paper and showed me a beat-up car and told me this was my car. I told him that the guy at the counter told me I have choices and I can pick. He told me that was the only car in my class and that's my only option. Then he told me there was no fuel in the car and I can bring it back empty, like he's doing me a favor with a rude tone of voice. Mind you, they already tanked my bank account by charging me $400 deposit and I would need money to survive the coming days. Now, they were even expecting me to fill the gas!

I told the guy that I can't take that car and that I need a car that has gas in it. He's like "We can't do anything; the gas pump is broken and we can't fill the car with gas"! I told him why the guy at the front desk didn't tell me. By the time I was arguing with this guy, I realized it's close to 12pm, and they close at 12pm, So they are trying to go home and not deal with this.

He told me they were closing and he can't do anything. And he told me to go down to the counter and talk to the guy at the counter (His name is Eric.). I told him "I don't have time to go all the way down and talk to this guy. Why don't you call him and tell him?" He called him and told him that the car doesn't have fuel and they only have that car. Then he told me there was nothing he can do. By this time, Eric came to the garage, getting ready to leave for the night, I guess. I saw him and told him again what this other guy, who refused to give me his name, was telling me. I told him I have no money to fill up the gas and that he should have told me so I could have known sooner and done something about it.

It's 12am now, and all the rentals are closed! He told me there was nothing he can do and that I either take the car or he was going to void my contract. They both refused to give me another car that has fuel in it, saying those are not economy cars! There have been times I get a free upgrade for a very minor inconvenience from Hertz or other rental companies. Now these people won't even give me another car and said it's not their fault the gas pump is broken and that there was nothing they can do.

At this point, he told me to either pick that car or he's going to void my contract! He proceeded to void my contract. I got so mad, I told him my phone is dead and I can't call anyone. I asked him to call customer service, and he refused to do so. At this time, I decided to go bring a security guy to help me resolve this and maybe let me use their phone to call customer service. I went down and brought the security guy with me, and they are all gone! Vanished, gone! I was left stranded at the airport. They already charged my bank account, the money is already held by my bank account, and voiding the contract is not going to bring back my money right away.

I can't rent any other car, because I don't have my credit card with me and they already tanked my bank account. I was left stranded there, I finally paid $50 to take a cab home; no buses or light rail were working at that time and my only option was to call a cab. Is this fair by any standard?! I am so mad that I can barely focus; I couldn't get any sleep last night, My account is down by $400, even though they voided my contract! The money is not coming back to my account anytime soon! I feel exasperated. This is not the way to treat people!

After renting a car from Fox on Dec. 25, 2011, which I reserved on the internet months prior I assume Fox Rent A Car was with the other car rental's--it was not. We had top take another shuttle to it. When we arrived the line was not long, but it still took about an hour to get out of there with only three people in front of us. Anyway, we were told to pick a car in row 3. All the cars seem to have visible damage and that's the outside--the inside the seats were stained. My real trouble started with Fox on Dec. 29, our last day in Vegas. Our rental was towed from the McDonald's parking lot. After we finished our lunch at McDonald's we walked down the strip. When we returned about twenty minutes later our car was towed.

We received a card with information to Custom Towing 22 miles away. A cab driver told us it was far and it would cost about $50.00 for the fare so we told the bus; the driver told us to purchase the all day passes because it would take 3 buses and we might run out of time on regular tickets. So now that's another $7.50 each. After taking 3 buses we still had to walk another mile or mile1/2 to get to the tow shop.

After paying $231.00 to recover the vehicle we were told it still could not be released because the rental papers did not have the make, name or model on the rental contract. They told us to call Fox and have them fax over the information. Well, we tried calling Fox for over 7 hours and either they did not answer the number or just went to the hold line. We tried every number we had put, the three ladies at the tow company tried, and we tried the toll-free number, the roadside number, the three number we got from information, but no one would answer for over 7 hours. Finally, when the two women close down the phone lines because their day was done, one stayed to keep the fax line open to receive the fax, which we finally spoke to Fox after trying for over 7 hours.

Please be very very careful of Fox Rent-A-Car! Please listen to me! We rented Fox Rent-A-Car in LV and drove it to Moab City. We had an accident on road and they rejected to provide back-up car. We struggled for it for two nights and finally we rented one car in another car rental company and drove it to Fox Rent-A-Car, Salt Lake City to re-rent a car back.

They gave us paper, it was for LV, not for Salt Lake to sign on. We were careless to sign on it. Six months later, they asked us to pay back the damaged car. They shocked us by that they showed the paper I signed and said we have to pay it back. I thought it was for Salt Lake City. If you are clients of Fox, please please read any papers, especially the date! They could make it up and cheated on us after we had an accident. We realized that they never, never lose if we pay for car insurance and have an accident! Please!

I rented a car from Fox Car Rental through Expedia. The rental location was Los Cabos Aeropuerto in Mexico. In the terms and conditions of the rental agreement as provided by Expedia and also on the Fox website under the Liability Insurance Section, it clearly says that liability insurance is required and that "RLP" is available at $0.00/day with a deposit. From the website: "Law requires rental contracts to include supplemental coverage. You will be required to select from the following at time of rental."

"RLP (Rental Liability Protection) protects you against claims for injury/damage you cause to third persons/their property. It does not cover injury to you or damage to the rented vehicle. Property damage/public liability is included in accordance with law and covers up to MXN/25,000.00 in third party liability protection. Theft/vandalism/damage to parts/accessories are not covered. See deposit requirements below under PAYMENT policy. RLP is USD/0.00/day."

When I picked up the car, I was required to buy "SLI" at $12.99/day. I provided printouts of both the Expedia agreement and the Insurance policy section of the Fox Rental website (**), but was told I must pay for SLI or "rent from someone else".

I had very bad experience with the Fox Rent in LA two years ago. They charged $240 a week after I came home. No reason, no answers by my email to them. My bank got my money back in 3 months' claim process but after 1 year, I got a letter from Fox stating that I have a debt I have to pay. I wrote them asking what is the debt for. No answer.

Now I got a letter from Caine and Weiner Law Company saying I have to pay $750! They wanna charge money for nothing, it means they wanna steal money. Is this okay in the USA? I am shocked. Any help how to get off from this, please? I am from Europe and it's quite difficult to fight for justice.

I rented a car from this company through Priceline. First of all, they are off-site and not even at the Burbank airport like other car rental companies. You have to wait for a shuttle to come and take you there. When I finally arrived at the office to pick up the car, the office was dumpy and cheap looking. The car, I was told, was not ready. They needed 30 minutes to wash it and get it ready for me. I was in a rush and did not appreciate having to wait half an hour. I asked them to give it to me dirty and they said they couldn't. I then asked to speak to the manager. Perhaps, the manager would have the sense to upgrade me to another car since this was their fault and involved poor planning.

The manager was apparently afraid to talk to me because she took a very long time to come into the office. When she finally made her grand appearance, she went straight behind the counter and began to look at the computer screen instead of saying 'hello, how can I help you." Meanwhile, I was just standing there wondering how long it would take her to give me eye contact. I said something to her and she said "huh" instead of "pardon me" or something more professional. Not surprisingly, she didn't upgrade me to a different car or offer to make up for their blunder. I finally got a beat up car full of dents and scratches after half an hour. I was so upset that I forgot to ask for a copy of my rental agreement and of course, they didn't offer me one. I returned the car on the day and hour it was due and thought the nightmare was over.

A few weeks later, I was checking my credit card statement and I noticed they charged me $40 for an extra day of rent. I asked what was going on and they claimed I returned the car late - at 8:53 p.m. instead of before 4 p.m. I told them I wasn't even in Burbank at 8:53 and that I definitely returned the car at 2:30. Thankfully I had a witness, but just the fact that they would stoop so low as to make up a lie like that was astonishing. I asked to speak to a manager and someone named Mario was supposedly going to call me back that day. Did I hear from Mario? That's right, of course not. The worst car rental company I've ever had to deal with. Don't waste your time or money. Pay a little more and get a decent car and service with no surprises after you return the car.

Do not rent a car from Fox Rental unless you want to ruin your trip. I rented a car from Fox for my Las Vegas trip for three days from 9/3 to 9/6. I returned the car to the office on time on 9/6. A week later, I have got a call from Fox and they said that I didn't return the car. I told them that I did return it. After a week, they sent me another letter stating that I still didn't return the car (sic). I tried to call their office for about two or three hours but no one answered the phone.

After hundreds of calls, I finally got someone to answer me and she told me that the car was returned but one week late (?) and she told me to ignore the letter. Today I have just check my credit card, which I gave them when I rented the car, and there is a long list of charges; I don't know where they came from. I tried to call them but still, no one is answering the phone.

Fox Car Rental is a scam company and should be out of business. Do not rent a car from them.

I flew into San Jose today. The flight was delayed for a few hours, so I was picking up the car a few hours later than planned. When I tried to pick up my mid-sized car at the San Jose airport, I was told that they had given my car to someone else and now they only had full-sized cars left. They told me that they only hold the car for 2 hours (even though I had given them my flight number). They then doubled the price of the rental of the car. Since none of the other rental car agency had cars (that's why I went with Fox for this trip), I had no choice but to take the car. When I picked it up, the car was an Altima (which seems a mid-sized car, and I believe what they originally advertised as mid-sized).

On Thursday, 14 April 2011, we went to rent a car from Fox Rental. We picked out a Chevy small size car. While we were driving towards the exit from the car rental, my wife and I noticed a funny noise coming out from the engine. When we were about to leave, I asked the attendant to investigate. He hopped into the car, and said that it was just the air conditioning, so we drove off.

Before we got onto the freeway, smoke started coming out of the engine. I quickly pulled the car into the median of the road and turned the car off and immediately we got out of the car and ran out.

We tried calling Fox, but they were unable to understand the situation, so we ran back towards the rental car company (about a 2 mile run) at night. We finally got back to them and explained the situation. They did not believe us and sent out someone to bring the car back. He came back after 30 minutes and said "You guys were right, there is a lot of smoke coming out of there! " We overheard another worker saying "Hey, wasn't this car recalled by the manufacturer? "

We were asked to pick out another car, and we left. Not one single person apologized to us for putting our life in danger with that car.

On 5/28/2010, I was traveling N on I-17 in the HOV lane when the car in front of me came to a complete stop. I slammed on the breaks and was able to stop my car but bumped the bumper of the car in front of me. Unfortunately, the truck behind me was not able to stop and rear ended me. I did not hit the car in front of me because it had already driven down the HOV lane.

Only after the man behind me and I stepped out of our vehicles did she back up. We called the police because of the extensive damage to my car. The lady in front of me never asked for my insurance because she said that the car (from Fox rental) was not damaged, however, I gave it to her. Everyone at the crash site remarked how amazing it was that her car did not have a scratch on it. I didn't give it another thought until I received a letter on June 18, 2010 from Khoury Alternative Claims Management on behalf of Fox Rent a Car. They were charging me for damage to the bumper for $581.25. To spite the fact that she turned in the car more than 3 days later, I had pictures at the scene of her car showing no damage and 2 witness statements stating there was no damage, when I contested their claim, I received a letter stating that Fox Rent a Car had reviewed all of the documents and still felt it was my responsibility for the damages to their rental car.

I feel this is a scam by Fox Rental. The bump to her car was less than would happen in a parking lot to a parked car. This was not a brand new car and bumps, dents and scratches are not uncommon to rentals. I did not receive the pre inspection report from the rental agency before they rented it, the car was not returned immediately and the pictures they sent me were of poor quality but I still could not see the "dent" they claimed I made.

I made a reservation for a full size SUV on May 30th for the period between 7/16 and 7/26. I got confirmations, called a couple of times to the 800 line to ask questions, and everything seemed fine. When I got to the airport to pick up the car, there was an angry customer trying to resolve a "stupid car" situation and that made me suspicious. When it was my turn, they simply told me that "the system" was having problems and was allowing overbooking and that they didn't have a car for me.

I told them it was not my problem and that I had that reservation for well over a month. The response I got was, "I'll print out your quote and you can go to the next rental car company and try to get a car, ask them to match the price." I told them, "You go do that." At that point I was already so upset as I had planned this trip with my relatives who had just arrived from Brazil for months. When I got to the next company's booth, the comment I heard was, "When do they even have a car available?"

So it was clear to me that this is their practice. They just make sure to get all their cars out and don't care at all about the people who are left hanging. I got a car with the other company at a different price, and when I came back to Fox's booth requesting a print out with the cancellation and the reason, the employee simply said, "I can't do it." I told him I wouldn't leave until I got a confirmation of the cancellation, because by seeing the type of business they run there, I wouldn't be surprised if they charge my credit card because I failed to come get the car. After discussing, he agreed to print out the reservation information and hand write that it had been cancelled. This is not what I expected, but I gave up. I had 4 people exhausted from a 16-hour trip waiting for me and the car. I am eight months pregnant and the least I needed was to go through what I did. Plus, I had to rent another car at a higher price. (Lucky me there was another car available, considering this is July.)

On 4/22/2010, I rented a car from this company because they where less expensive than the big ones. Now, I know why. First off, they have no sign as to where the shuttle is to where the pick up from the airport is. You have to take the regular shuttle for the other car rentals. When I got the car, I was told that a $150.00 hold would be put on my CC and that it would not be charged until I returned the car. That was not true, when I returned the car, I was told I will get $32.00 and some odd change back from what the actual cost was. Well, they billed my card for the whole $150.00. No refund is showing and I was told it was done on the day I returned the car, which was yesterday morning at 8:30AM, 4/26/10.

When I returned the car, I told them that I had had a problem with getting the key in and out. They said, they would tell the manager and I would get a discount. The car was dirty on the inside, the windows where streaked and hard to see out of. When you rent a car, you expect it to be clean inside and out. The car had at least 49,000 and some odd miles on it, showing that it was not a newer car. I have rented a lot of cars and never had a problem like this one. All the cars are pretty new. It also had NV plates on it. It should have had California plates.

I think it had just been returned from NV. When I called in today to talk to the manager, I was told she was in a meeting( no manager was there, when I dropped off the car at 8:30AM) She called me back and was very rude and informed me that they would take the car to Chrysler and have the ignition checked out. She acted like I was lying and she said because I already had a discounted rate that she would not give any discount for my trouble. When I got to my destination, it took me 15 minutes to get the key out and was like that the whole trip.

I want to lodge a major complaint against this Rental company they should not be doing business if this is the way they do it. I was charged the full $150.00 for the rental have not seen any refund was told it would take 3-5 business days, I was told I would only be charged $117.00 and some change. Also, it was a pain in the butt to fool with the key and ignition..

This company is putting a hidden charge as a late fee. Returning the car is equal to $10 times the number of days on the rental agreement. When returning the rental car earlier than the rental agreement, this company charges my credit card in the amount of $50.00, as an early/late return fee, and on top of it, I have to pay the full amount of the rental.

They provide the worst customer service that I have ever seen in my life. When the rental car is having problems with the engine, I tried to reach their road side assistance hotline. Instead of providing the services, their agents are putting me on hold for at least 30-45 minutes, and told me that there is a charge if they inspect the car.

As seen, all cars under this company have at least 40,000 miles, so they are not safe for the consumers to rent. There is no such arrangement to deliver the replacement car when the car is in trouble. Also, the devices are very slow at the counter, specially when it's late in the evening. Please post this company's name, so the next consumer could avoid the problems if they rent a car from this place in the future.

I rented a car for 4 days in January 2010. Car was returned full of gas and in the same condition it was rented. After the agent signed off on the car (examined it carefully), I returned to Canada. Fox (or someone at Fox) illegally charged an additional $58.51 to my Visa. This was not authorized and unlawful. There was no reason for this charge, as the car was returned in the same condition it was rented. Fox will not return my phone calls.

Upon arrival at the San Francisco airport car center, I arrived at the Fox rental car place where, with only 5 people standing in line and only 2 attendants, I waited about 45 minutes before I went up to check out my car. I had just flown nearly across the country, was exhausted, and starving, to say the least. After they finally checked me out and told me they were charging me $150 upfront for holding the car (which although most places put a hold on the cards, they do not actually process them until checkout). Fox car at that time charged my credit card the full $150 and then credited the difference back, though I had already paid in full through Expedia.

Nevertheless, I received the car and went down to find out. Every other car rental place had a office. I finally found the car and thought it odd that they gave me a pre-filled out sheet of current damages but not too off, and I took it as them being proactive. Because I was wary that this was not a large company, I still perused the car, making sure the checks were correct. I did not scrutinize every last detail as in most car rentals, unless it is clearly visible they would not have small scratches, etc. marked.

I assumed that outside of normal wear and tear, when a company hands me a car, they have inspected for other small minute details. If an individual had to go through every piece of a car that functions and decide if it's up to par, that would be ridiculous. Even with those thoughts, they handed me a non-key entry car and began examining the car and key lock systems. I noticed that one of the car doors did not lock at all. It took me 10 minutes to find someone, whom I only knew it was them, because they finally approached me (since there was no actual office) and he told me to go upstairs and exchange it. I almost died at the thought of waiting back in the line again. Although he called up and told the desk I was coming up, I still had to dredge my luggage back upstairs. Thank God, they paid attention to me after 5 minutes; and at first, they seemed annoyed and made it as if I didn't want to take the car because it wasn't automatic locks.

I articulated that I did not want to be responsible not only for the car but have to worry about my belongings in a car that did not lock at all. He quickly drew up another paper, didn't need me to sign, and gave me a keyless entry car that was the same. Although I did not become more wary at the time, he handed me back the exact same mark-up sheet and said it's fine to use and that they didn't need to do another one. In retrospect, how could one car have the same markings as the other, and even if they had the markings registered internally, how did I know what to double check for.

Unfortunately, I was near the point of fainting, as I was ravenous and now spent almost 1.5 hour at the car rental itself. I went back down to the new car, made sure all locks worked, and quickly walked around the car to see if there were any large damage. Except for small scratches, I noticed nothing that I needed to make sure was pointed out, as I still assumed this was a somewhat standard car company. Long story short, the car remained in the valet for 2 of the 3 days I was in San Francisco, because I was in the city (I was careful to not leave it at one of the standard lots but with the hotel valet). And only drove the car one day, in which the majority of the day, I was driving in the car or it was parked in a covered garage.

When I brought the car back, I noticed the check-in guy quickly passed the marks that I observed, as if he knew they were there and leaned over the front window (again as if he knew where he should be checking). And 2 minutes later, one of the other attendants said, "You have a chip in your front window, and you need to file a report." I was stymied, as when I say a chip, I mean the size of half of my pinky nail (I am only a 114-lb girl. Keep that in mind, so my pinky is small).

I went up to the check-out counter, and they told me I had to fill out an incident report, on which I clearly stated I don't have any incident to report. She said, "Write whatever you can." I clearly wrote that I highly doubt that this small chip we were referring to was done while in my hands, not to mention, it was under the windshield wiper blade and that in any circumstance, it would be considered nothing more than standard wear and tear. They gave me some song and dance that they checked back 2 statements to see if it was there and compare. Really. Because my first car apparently wasn't checked off as malfunctioning car locks!

Just yesterday, I received a call that a claim was being processed and sent to a third party, and an estimate of the damage was being sent to me! I was furious! We all now how car parts work. You do not pay for a centimeter of a window to be fixed. If they fixed anything, it would be the whole front window! That is preposterous to ask me to pay for a whole new window!

What a scam artist of a company. In retrospect, I can't remember if it was the original car they tried giving me or the new one, but even the seats were dirty. These cars were not kept in good condition, and even if they tried to stretch the financial responsibility for every mark and ding on a car, then I would like to know where all this money are, which they are collecting from people (as I read numerous other complaints about the same type of damage claim issues) supposedly for miniscule damages that were already there. This company must be pocketing all of the excess money that they are making by stretching the truth and delivering horrible customer service.

Since this just happened, I will also be making a complaint with the Better Business Bureau and made a formal complaint to my car insurance. Although I don't have the means for carrying out a lawsuit or digging up dirt on this company, I would love to investigate whether they rented the first car back out to someone, even after I complained about the locks not working and then got the next people on saying they broke the locks or an idea of how many insurance companies have had to process "no fault claims" because of their poor behavior.

The way the guy found the spot right away makes me think they purposely rent out cars that they know consumers will be less likely to check (since they have already checked off a piece of paper, therefore giving you the illusion that most has been accounted for) and which they know where the spots are, for which they can get customers for (like random small chips of paint or as I read in an earlier complaint, backseat belts that are broken when only 2 people have used the car and never sat in the backseat!). I hope someone, perhaps even a large insurance company, takes this company down.

Although this seems like a small incident relatively, it has implications for a lot of wrongdoing; and it seems even worse has been taken advantage of in other people's cases!

I returned the car in excellent, immaculate condition after a 2 day rental. I asked JR/Nolan if everything was all right after his inspection. He said yes. He said he just needed me to provide him with some information. He handed me a clipboard and asked me to just fill out the rental driver information section of the form. The top portion of the form was hidden by the metal part of the clipboard, so I had no idea that I was filling out an accident report until I received the paperwork two weeks later from their claims agency with the amount of $269! To make it worse, JR/Nolan filled in the rest of the form after I signed it. Had they filled it out in front of me, I would have surely caught it!

I am shocked that this was not verbally addressed at the time of check out. I was never given the opportunity to see the damage, and now I am being asked to pay for it? I am hoping that this is just the cowardly act of one individual and not Fox's corporate policy. However, after reviewing the paperwork that I received, it looks like a lot of things were filled out after I returned the car. Unfortunately, I was never given any copies upon check out.

In 2007, we had reserved a Dodge Magnum online a month in advance of our arrival to San Francisco, CA. from Kansas City, Mo.. We arrived at the rental center and were told they had not rented that car in months and had no car to replace it but we could upgrade to a higher price car (almost a hundred dollars) more which was a Ford Focus. When asked (there were four of us and one with a heart condition) if we could have a ride back to the airport to inquire about another rental company they refused and said they did not have time. So basically we were stranded with no means of transportation and was forced to pay a higher price. Now in 2009, we receive a letter saying we still owe $20.65 from the 2007 rental. It's not much but the fact that it became a bait and switch scam that keeps me from paying the extra charge.

I have never been as disappointed, harassed, yelled at, terribly offended, threatened with very offensive words as I have been by the staff from FOX rental at their San Jose location, in particular a group of men with the names of Andres, Michael and Daniel. These men are very rude, unprofessional and in extreme cynical when it comes to attend a costumer with a complaint.

In my case this is the fourth time I deal with them when they havent honored any of the rates I have brought along with me, these printed rates that I have presented, usually take a lot of trouble in finding in the internet, sometimes by searching for days at the time, they dont care if you carry a print out which states very clearly, the rates shown there are final and non changeable, they completely ignore all of this and simply charge you anything they want arguing whatever excuse, from extra drop off fares to mysterious taxes. Their webpage also advertises low prices and when it comes to make a reservation for the days they promote, they come up with an entire different and much higher rate.

I once tried to call them to find out the reason they quoted this advertising differently, and they told me their rates change by the day, but in my opinion, they just dont want to help out and have the best excuse to ignore any complaint. I never got a satisfactory answer or solution from them. I consider this a complete and horrible scam. I would never rent back from them, it is not worth the money you save, I much rather pay more and receive a good service from another company. It is a shame that after so many complaints I made, and even some of the complaints I read in these sites, they cover up for themselves; their supervisor protects their behavior, and they do absolutely nothing about it.

They continue allowing these same men work there piling up a number of complaints after sending you a lame message back making you feel like you deserved to be priced and treated that way. Their service is extremely deplorable, despicable, unethical and outrageous. I would strongly suggest for any costumer to NEVER do business with FOX.

I went down on a very hard nervous break down that caused me horrific stomach pains, I had to go to a clinic and was prescribed medication.

We patronizes of Fox Rental Car, rented a vehicle on November 29,08; front counter representative give self-service instructions to follow the hallway located to the left, to space10 in garage area. In an enclosed garage area with no lighting was our rental. We approached space 9 thought to be space10, in the left front windshield was an inspection form for the vehicle body condition. Upon retrieving the inspection form we found the information had been pre-filled in, in regards to vehicle body condition. Looking both ways of directions over the next couple of vehicles in same row, vehicles had inspection notices and all had been pre-filled in with information in regards to the vehicle body condition.

Being the first time, we had ever experienced the inspection form pre-filled out with information as it pertain to the vehicle body condition; we applied prior protocol and inspected the vehicle in space 9 , thinking we were inspecting vehicle in space 10. Once we enter the car in space 9 , put the key in the ignition the car wouldnt start. At that time a service attendant (Fox Employee jacket identifying FOX) approached and informed us that we were in the wrong car. My husband (embarrassed, as I snickered) replied by saying: Well they told us space 10; isnt this 10?? employee replied: No this is 9 , thats 10? (pointing to the car in the next space over with head lights on because of the activity with the key my husband had in his hand).

At that time it became humorous and stressful, considering time taken to inspect vehicle in space 9 . My husband then showed him the pre-filled in inspection form for car in space 9 . Fox employee acknowledged and took form. The Fox employee said this is how they do it (referring to FOX RENTAL as a whole). The Fox employee instructed us to take vehicle in space 10 and there would be no need to inspect it we were fine because it had already been inspected for us.

Trusting Fox employee we then follow orders given and enter the vehicle in space 10. As we proceeded to drive to check out point, (short distinct from garage) we notice the car interior was in very poor condition and informed the female Fox employee at the check out point. She stated that she would make a notation on the inspection sheet. We rented the car for 1 day; but we returned the car in three hours. The car was inspected outside in open daylight by a Fox employee. The Fox employee that inspected the car said he notices a small dent on a black car that the service attendant that pre-inspected the vehicle overlooked. Probable cause poor to no lighting allotted with position vehicle was setting in at time of inspection. The Fox employee asked that we just write it down on an accident form and all would be well, they just needed to note it in.

Undo Stress. This is a revised statement

Fox Rental Car had pre-filled out inspection forms in the dash board of the rental cars. I was told by a Fox employee upon approaching rental car that ther was no need for me to fill out the car inspection form because it had been pre-filled out for us. When we returned the car several hours later the Fox employee pointed out a very small dent ont he car. I told him I didn't know anything about it and he told me that it wasn't reported on the inspection for so I would have to fill out an accident report before I could check out. I told him a can't fill out an accident report, if i didn't have an accident.

At that time I asked to speak with an manager. I was told by the manager no big deal they just missed it on the report just fill out the accident report and state that on the report that way it won't be any problems. I filled out the accident report and stated that I did not look over the car because I was told by Fox employee that the car had already be inspected and there was no need to inspected the car again.

That happen on 11/29/08, then on 12/10/08 I get a call from and man stating that he was from the Fox claim department and I told him what happen. He said okay I'm going to send you a form and you state that on the form. on 12/16/08. I get a bill telling me I can report this to my insurance company or pay by credit card 1050.00. This dent quote unquote could have been no more then 300.00 and that's would be on the high side. I'm more then willing to take Fox all the way to the court house on this one.

This has caused me mental and psyical stress. Fox need to be paying me 5,000.00 for damages they have cause to me.

Overcharged on rental car insurance. Charged additional processing fees for Toll road violations. Took advantage of customers being tourist from abroad to oversell insurance policy and charge hidden fees.

It trippled the car rental fees. They falsy advertise low rental fee and the final bill ends up three folds higher

I rented a car with a cash deposit. I returned the car in the same condition, gas tank full, with no complaints from Fox. They still have not paid back my $444.01 dollar deposit despite numerous e-mails.

I reserved a mini van from Fox rental cars in LAX back in June 22nd for one day. And just this past Friday August 4th, I received a phone call from a lady that said she's with a claims department that handle claims for Fox rental cars. She told me that the van I returned had a deep scratch on the driver side front fender. And that I had declined all the coverage for it. And she gave me to prices which adds up over $1,000 dollars.

Then she told me I had 3 choices, Pay out of my pocket, go through my car insurance or dispute it.

I asked her why did it take someone over a month to call me? She just said it takes time to file a claim. So this got me pretty upset that no one at the rental place had even pointed out that there was a dent or scratch on the van? Because if they did at the time I would had pulled out the dent and scratch form of where the gentleman had marked it off. But thinking nothing of it after the lady had alreay went over the van that I didn't had to worry about getting my whole agreement packet back - which I think the dent and scratch form was in it.

So I am pretty sure I'm being scammed because I don't have my scratch and dent form. What was the purpose of the form if they didn't ask about the dents and scratch at the time of return?

Do they expect their customers to hold on to that over a month? I need to know what is my rights on this and how it can be resolved. Thank you for a website like this that we can complain to.

SUN 2/19 1230PM Arrived at US counter at McCarran airport. I was told no cars available and the shuttle driver outside would take us to our hotel.(I had made a reservation on line Jan 23, 2006) We were to check in and call US and hopefully they would have a car ready for us. We were also told that a car would definitely be ready for us by this evening.

At the airport, the driver, who was quite rude to me said he could not care less what the lady inside told me and that he only goes to US. We had him take us to US. They told us that they would have someone take us to our hotel and that it would be just a few minutes.

After waiting there for over an hour, we were finally taken to our hotel. I called after we checked in and again was told no car was available and that they would call me soon. I received no call and when I called in, I was put on hold for more than 10 minutes. I was told 3 more times when I called in that no car was available. I used a cab that night and the next morning at 8am, I called in and was told that a car was ready for me and that I will be picked up at the Valet entrance of the hotel at 930am by a white 15 passenger van. We waited from 925am until 10am and no van. I then called in and was told that the guy was there to pick us up and we were not there. I explained the situation and the dispatcher called me a liar. He said he would send another van and that it would be about 30 more minutes.

After about 20 minutes a blue Mazda sedan picked us up. (There was no 15 passenger van). After we arrived at US we were told there still was no car available but they expect one in soon. After about 30 minutes of waiting I started to raise my voice about the problems when a Manager came by and said to calm down that we would have a car in just a few minutes.

After about 20 more minutes, they finally had car to give me. As compensation for my troubles, they upgraded me to a full size. (A Mazda small 4 door hardly counts as a full size). I was treated like dirt from the time I arrived at the airport until I got my car the next day. I know that the reason this occurred was due to the fact I had a reservation for a car @ $16.25 / day and that you could rent my car to someone else for $150 or more per day and you hoped I would just give up.

Approx 4 hours wasted time + $77.00 in cab fares due to lack of a car.

I rented a 2004 Ford Focus from Fox rent a car. There were problems with the brakes making noises when coming to a stop. Then I went down Lombard Street in the city and the car smelled like burning wires when I cam towards the end. A couple of days later I drove the car again and attempted to stop when I realized the car had no brakes. I looked down to see if my foot was actually on the brake or gas and there it was on the brakes and I could not stop. I pushed as far down to the floor and it would still not stop!! I went slowly into the car in front of me!!

Luckly the car was going slow enough that the other persons car was not harmed, however, the rent a car did have some scratches. Fox stated that it was my fault because it is impossably for a newer car with 12,000mi to have any problems and even so since I didnt purchase their insurance I had to pay. They never said they were sorry.

I was liable for damages to a rent a car that had no brakes.

it for a few hours.

The car was handled very carefully and
parked overnight on a quiet street.
However on the next day, after the car
was returned, the company clerc pointed
at a crack on the top of the winshield
window, almost invisible from behind the
front mirror, and claimed that it had
appeared there while the car was in my

posession.

In my opinion, this is a clear scam.
I firmly believe that the Fox Rent A Car
company has set a false insurance claim
against me and attempts to extort money
form me for the car damage which I am not

responsible for.

At this time I feel unable to defend
myself against this claim, so I hope
that making this case aswidely known as
possible will help me find a way to stop
this extortion.
So I wonder, is there a way to defend oneself against that? Are there people
who know what to do? Are there perhaps
any law attorneys who would be nterested

to look deeper in this issue?

Judging by other postings here, people
generally feel completely defenseless
against similar actions. I would be more
than happy to help to initiate the case,
and/or to share relevant information on
our cases and perhaps file a joint legal

claim.

The information about this incident
including my accident report will be

published on the Internet in a few days.

Although the crack was merely invisible
from the driver's seat, I happened to
have a witness - a passenger who can
certify that the damages in question
were present on the vehicle when I was
stating to use it, and hence confirm my
opinion that the claim made by the Fox

rental is a scam.

I have filed a report to the Better Business Bureau and similar agencies
hoping to draw the attention of the

authorities to this incident.

Another problem is that so far I could
not obtain the documents related to this
incident from the Fox claim department
representative. I have requested the
documentation to be faxed to me 5 or so
times,and the claim department refused

to send me the documentation.

$451.84 dollars is what they want for
sheir scam. The rent itself was 32 or
so dolalrs. For my financial situation
this is a very serious blow. I need to

find a way to defend myself.

I rented a car from Fox rental after arriving in San Diego due to my son's emergency amputation after an accident. 3 weeks later, my son received a call from Fox indicating that a report had been filed by Fox claiming that I never returned the vehicle. My son, who was recuperating from surgery, called me at work in NY to advise me of the problem. I immediately contacted Omar from Fox, who cut me off while I was explaining that there was a mistake and hung up on me. I made 2 additional calls only to get their answering machine.

I finally was connected via customer service and once again reached Omar. He denied that he had talked to me and without any notice transferred me to a person who identified herself as Tonia. I questioned why I had been transferred and she said that Omar was busy with another customer. I told her that I was upset by his rude and unprofessional behavior. She totally ignored the fact that Omar hung up on me. She offered no apologies and abruptly told me that she found the error, no report would be filed and no late charges for the vehicle would be applied. I was so disturbed by their (FOX) insensitive, blantant mishandling that I contacted the General Manager. He immediately responded to my complaint and apologized on behalf of the company. He assured me that the offending employees would send me a letter of apology, which I found satisfactory.

Tonia contacted me the same day and I even replied by thanking her for her efforts. I waited 2 weeks without hearing from Omar, who was responsible for initiating this unpleasant scenario. I contacted Mr. Bates, thanked him again for his initial concern, and advised him that it wasn't fair to Tonia or to himself that Omar had still not apologized. He curtly responded that the company considered the matter resolved and so should I. I find this reaction even more offensive than the original employee's poor behavior.

The General Manager did not keep his commitment to me as the customer. I am insulted that a General Manager has no problem just brushing off a customer who was clearly wronged by one of his employees. Customer concern and quality service does not appear to be part of the Fox Car Rental agenda.

Aside from 3 unnecessary long distance calls from New York to San Diego, neither my son or myself needed to be subjected to FOX's false accusation that the car had not been returned without making the appropriate inquiries first.

Secondly, anyone who sees no problem with hanging up on a customer should not be working in the service business. I have been a Verizon customer service manager for over 20 years; I am shocked at the behavior of Fox and its employees from top down.