Florida Sunshine Shuttle

When you visit this website, it is a complete and flagrant violation of discrimination laws against anyone that speaks Spanish, as they clearly highlight in their website that they refuse to receive calls or address concerns in that language. They do not seem to have a problem with any other language, despite the fact that they have a website published on the worldwide web, which can be accessed by anyone in the world with a device connected to the internet.

Nonetheless, they service people that might need their service in South Florida, which is a huge melting pot of a non-English speaking population. The website is very wordy, but is mainly disrespectful in its tone and does not observe the guidelines of electronic writing, where writing in caps portrays a yelling to screaming tone, the "volume" increases when you add exclamation mark(s).

This is supposed to be advertising a service, but they seem to believe that they are doing the general public a favor. It is clearly not a blog, where freedom of speech is protected by the First Amendment.

And they claim to be a travel agent... Go figure **.

my teenage daughter booked a shuttle from west palm beach to orlando. we arrived at the designated time at the Lake Worth Service Plaza. NO BUS SHOWED UP. I called back and was treated EXTREMELY rudely by the customer service rep whatever his name was. He told me "Don't try to tell me the bus didn't show up" I can certainly tell you that the bus did not show up.

I was a bit nervous reading these remarks after I booked with Florida Sunshine Shuttle, however I was treated with nothing but kindness. These complaints are either from other companies trying very hard to bad mouth this company or perhaps from people who didn't get their way and now this.

I booked a private transfer for me and my family to the port. I called and spoke with a woman to book who was very nice and the price was exactly has stated on the website. So I am unsure about the other comment about things not being right. Our driver called us before our pickup time and got us to the port. We came off the ship late, called the office, it wasn't a problem the driver came and got us to the airport. From the office people to the driver everyone was nice and I got exactly what I paid for.

I have used Florida Sunshine Shuttle a few times in the past and the majority of the times that I have called the customer service has been a bit rude. Dean **, the owner of the Florida Sunshine Shuttle is not a nice person by any means and his lack of customer service skills speaks numbers about the type of service that you're going to receive. This man was very abrasive and disrespectful. He told me, "Find someone else to take you to Orlando," and proceeded to argue with me as I just asked him to simply make my reservation.

Do not trust the information on his website because according to him, the information is incorrect. His company clearly is not founded on good values nor good customer service so please save yourself the hassle and find a different service. There is a reason why this service is so cheap, you get what you pay for.

I disagree with the comments made here against this company and with Dean. I go to school at UCF and take the bus often, as many of my friends. These complaints are all for the bus which the schedules are all found online and if you book online you pay a very reduced fare. It clearly states that if you want to pay the reduced rate, you need to read the website schedules yourself. As for the complaint about the confirmation, you don't need it and it says so right on it. I only have ever given my name to the bus driver and have never been turned away.

I like Dean very much and more than once, he's helped me out because of my own doing of running late. His personality is one of, you get what you give. I just really do not understand what these people expect for $25.00 for a four-hour ride.

On a weekend I had arranged online for the bus service and received an email confirmation for one not the three I had requested on the web site. When I called to ask about this I spoke to Dean and was told the records showed 3 and the email wasn't important anyway as it was what the driver had on his records that was important. This raised flags for me as that meant my confirmation was worthless. Apparently my asking Dean further what could I do if I showed up and the bus driver only showed one or even none was too much for him as he said he was canceling my ticket and said I should go elsewhere. I found Dean to be abrupt and rude.

I called to speak with a customer service representative to help me with scheduling transportation services from Key Largo, FL. to Miami then from Miami, FL. to Kissimmee, FL. After asking a couple questions regarding the next day schedule the "gentlemen" on the phone sounded irritated with my questions. I plainly stated "it sounds as if you are irritated with me?"

His response was "I'm irritated with you because you are asking me questions that are clearly stated on the website, I get 5000 calls a day and get tired of people that do not know how to read!" He went on and on about how much money he spends on his Google advertisement and is wasting money and resources talking to me. I have never met a customer service representative so rude! Being a business owner myself, I was absolutely shocked by his lack of professionalism (to say the least). I decided to pay triple of what they charge for our transportation services and will make sure that everyone I know does not use Florida Sunshine Shuttles.

I called because I wanted to ask a question regarding the drop off address. The individual I spoke with said the address is what is stated on the website. I then asked if that was the airport and the response was, "Does it say airport?" It went downhill from there. This is an arrogant, rude and obnoxious individual who should not be licensed to provided this service. I assume it must be the owner who clearly does not care about his business, and as such, he probably does not care about the vans and buses they use which surely must be filthy and unsafe. Stay far, far away.

I couldn't disagree more with the other two reviews. I called on a Thursday to book transportation. Dean was very personable and professional. He gave me the same price as was stated online! I had a billing problem and Dean was understandable and everything was completed and reserved by Friday!

On Jan 22, 2010 at 10am, I called to get some information and reserve. The gentleman told me to get back online and reserve. I told the gentleman my internet went down and to book by phone. He told me it would be cheaper and I said I understand but my internet went down and rudely told me, "Well, get another computer, you lazy *****." I was shocked and appalled how he spoke to me by the phone. I had my cell on speaker and my children had to hear this man verbally harass me by phone and my husband had to hear this man insult his wife.

I told the man he was very rude and I asked for his name and to be connected to the supervisor. He told me, "My name is to get a life, *** *** and I am the supervisor and owner." He started mimicking me and told me to get another computer lazy [expletive] over and over again. I called again thinking I would get another operator but the business I guess is run by one person, Mr. ***. He had already written down my phone number and kept hanging up on me and I called from my husband phone and he without having me talk said stop calling [expletive] *** *** [expletive] over and over again.

I then told him why is he being so rude and that is no way to talk to a customer. There are many unemployed people and small business owner people need jobs and he should have his job taken from him. I have never experienced such unprofessional customer service. He verbally harassed me and verbally insulted me. He kept talking over me and mimicking my accent.

I'm not sure if the man was having a bad day or is bipolar or is racial towards other people but I want this to be reported. I work at a hospital and I deal with upset sick people all the time. In no case can a person loose their cool and be unprofessional and insult a customer. He has hurt my feeling, racially insulted me and was not able to book or reserve to his company and verbally abused me.

I will not recomment this company to anyone who has remorse attitude for foreigners.

The company responds:

Clearly you will see at no time was an issue of "racial" profiling ever stated, complained about nor implied. She is lying outright on your site which you have allowed with no checks or verification of our company. You will also see in her own words that she believes she can be rude to employees and expect them to put up with such behavior.

We ask that this be removed immediately and forthwith as you had no right since you did not verify in the least that we were guilty of anything this person stated.

Dean Ciccarelli, Owner, Florida Sunshine Shuttle