I am a travel agent in Miami and have been booking transfers with The Florida Express Bus for nearly two years now. Most of my clients come from Latin America and it's no surprise that they have drivers and customer service representatives who are bilingual. What really impressed me was when we had a family traveling from South Africa, the customer service representative that dealt with my clients spoke fluent Afrikaans! My clients could not sing their praises enough. I have booked nearly 100 passengers on The Florida Express Bus and as a Travel Agent for AAA, I have to say - they've got my vote of confidence!
Consumer Complaints & Reviews
I called because I wanted to ask a question regarding the drop off address. The individual I spoke with said the address is what is stated on the website. I then asked if that was the airport and the response was, "does it say airport"? It went downhill from there. This is an arrogant, rude and obnoxious individual who should not be licensed to provide this service. I assume it must be the owner who clearly does not care about his business and as such, he probably does not care about the vans and buses they use which surely must be filthy and unsafe. Stay far, far away. Apparently the price changes from what is advertised to what you finally pay as well.
