Complain about a product or service

Filene's Vacation Outlet

Susan of Medford, MA, writes:
I am trying to book a trip to Bermuda from Boston. In the Filene's Vacation outlet ad in the Boston Sunday Globe they advertised a rate at the Grotto Bay Beach Resort from $439 midweek departure.

I met all the other restrictions, ie: travel dates. When I tried to book the trip they said that midweek departure meant leaving on a Sun, Mon or Tues. I wanted to leave on a Thurs which to me, is partly midweek, as opposed to a Sun or Mon.

I was just wondering if I have cause for complaint and if pursuing this matter further may result in them having to honor their ad. I am unable to fly on any other day and that is why I am pursuing this matter.

In the travel business, "midweek" usually means Tuesday or Wednesday, but there is no legal definition that we know of.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.