Extended Stay America

We have been staying at the Extended Stay in Ft. Lauderdale FL, since Nov 17, 2011. The manager informed us that we had to pay an extra $100.00 for housekeeping. We also noticed that there were numerous hookers and drug dealers living in this hotel. Also, there were people that were high-on drugs. We contacted corporate to file a complaint. About a week later, we contacted corporate again, because the hooker problem was getting worse. After the second complaint, we received a letter from the manager saying our residents was terminated in 30 days, with no reason as to the problem. The next day, the area manager said that the termination came from corporate. We called corporate, and have had no response. It is so bad with the hookers and drugs, that the police have made this police sub-station to clean this place up. Good luck when the day manager rents to hookers, and turns away the good luck.

I called a week before my arrival to make reservations for two rooms. When I got to ESA (Buskirk Ave, Pleasant Hill, CA), they didn't have my reservations right. I wanted two smoking rooms and I only had one reservation for a nonsmoking room. I finally got to my smoking room and it was dirty and I only got sorry. I went to front desk to get an ashtray and was told it was nonsmoking. I told her I was told I could smoke in it. She told me, "Then, I guess you can smoke in it."

I was paying a higher rate because it was a renovated room. The mattress is at least 10 years old and the only renovation is the new curtains and bedspread. I stay in many hotels all year and ESA has gone way down hill. Instead of renovating their rooms, they need to send their employees to some kind of training. They are the worst hotel or should I say motel to stay at. I wouldn't recommend anyone stay at any of their establishments.

I am staying long term in Extended Stay America located at # 1 Fieldcrest Avenue, Edison, NJ 08837. I checked in January 31, 2012 with the amount of $1,378 a month. I checked my account and I found out the hotel charges me January 3, 2011 with the amount of $1,378. Then I saw my account that the hotel charged me again another $1,379.10 for January 4, 2012. I complained already last night with the hotel management. I told her I know you will charge me again, but she said only one time only.

Tonight I found out I got overdraft in my bank. Who will pay my charges? This is the second time it happened to me in Rhode Island of Extended Stay America. Are you using this kind of business in your customer to charge twice? You have to pay back my money as soon as possible. You have no authorization to charge your customer twice. That's against the law. I am your regular customer in your hotel. My room is ** with telephone number **. You have lacked customer satisfaction.

My complaint is about how this hotel is run. Firstly, the staff does not know what there doing. I have been told a number of wrong things which have caused huge problems. On 8/12/11 I went to the reception and said I wished to completely settle my bill and asked how much I would have to pay up until my departure on 19/12/11 (I had previously extended my stay by 4 days due to flight problems). I was told the amount due. I said so that is until 19/12/11 and I was told yes.

I paid what I was told I owed and I then was asked to fill in a form to confirm that I had finished paying for the whole stay. I then confirmed again that I had finished paying and I was told yes. On the morning of 15/12/11 I was phoned by the reception and I was told I still needed to pay for 4 nights. After protesting that I had been told and it was confirmed that I had already paid up until, he then told me that I hadn't been charged for the last 4 nights.

I am absolutely disgusted that they still want me to pay for 3 nights (I have been given one night free) when it was admittedly their fault and not mine. Due to the fact that I believed I had finished paying, I have spent all the rest of my money on Christmas presents and I do not have it, nor does my fiance. The manager said they will take payment from my card on the 22/12/11. I am outraged that he does not see that it was their fault and not waive the bill as is the decent thing to do. This last payment means I have to cancel mine and my fiancee's trip to Paris for Christmas; therefore ruining our Christmas. The staff do not know what they're doing and this mistake is an absolute outrage. I fully intend on making sure that people back in England know just how terrible this hotel is. Do not stay there.

Very, Very poor customer service! I would rate a zero but that wasn't an option. Go ahead and see for yourself.

My daughter set us up for our stay at Extend Stay America in Tucson, AZ. She paid for 2 days and we covered the rest. We were the kind of guests these places attract. My wife and daughter could not even walk outside without men of color making cat calls and "How are you doing?" greetings. The lights and appliances seldom work. They do not even post inside their building that you will be charged an additional $25 per day for each pet. My dogs are not part of the Saudi Royal Family and to pay that kind of money is insane.

They will charge your credit card without authorization and if you think that their customer care relations department will help, forget it! All you will get is a person to vent on or to forward to a voice mail box where no one will respond back and resolve the situation. If I were you, I would stay away from any related Extended Stay hotels that are connected with this company. They have thousands of complaints and have no real intention of resolving them, period!

Customers with complaints should not waste their time with attorney fees because that will go nowhere. Just post and paste on "Google" and that will be the real reward for these people. Someone should better do something and soon. They are making the wrong people angry.

First, I have stayed in so many of your motels over the years while working on the road. My complaint isn't just about one of your motels. I have found that the last four different ones that I have stayed in have been bad. Back when I stayed in the one at Woodland Hills, it was nothing but a dirty place that catered to hookers. Then I stayed at the Northridge one which wasn't too bad, but it could have used a good cleaning. I also stayed at the Glendale one which was real dirty--the table I washed down took me three times to get all the crud off. And my sink leaked real bad on which I told them, but nobody ever fix it. And even the A/C unit broke down.

At this time, I'm at the LAX Homestead, and today was the last straw. Over the last few weeks that I have been here, I thought that my sheets weren't being changed. And today I went down and got my own. I also know that they don't clean the blankets or bedspread, because I haven't ever seen a clean one being used by the cleaning crew. I only see the sheets and nothing else; even tonight, they didn't have any extra ones. This is the first time I ever came across this.

I almost forgot when I stayed in Oakland, now that was real bad. I saw that a cleaning lady turned over a mattress that was so full of blood, and she just put a clean sheet over it.

I can only say that if I'm ever sent to California again for work, I will never stay in one of your motels. I don't know why it seems that it's only in this state, because I've been in many states and never seen any of them as bad as these are.

Now, as of today being 10/07/2011, things have gotten even worse with this motel. I went to the doctor on 10/03/2011, because my skin had blotches and it was itching. The doctor told me it was because of bed bugs. I advised the motel about this and asked for another room that was clean, but when I arrived back at the motel, it was about 9 PM and I was told that I must clean all my belongings before they would give me another room. Well at that point and being tired, I asked for new sheets and blankets which the guy gave me. I also told the front desk twice that they must at least give me new linen on cleaning day. But when I arrived tonight to my room, the cleaning person had used the same old linen on my bed. I asked the guy at the desk for new linen and had to change it myself.

I know that this is a Friday night, so I will wait until Monday to receive a reply on what you are going to do to fix this matter. Please don't force me to go further. I only wish for all my belongings to be cleaned properly, and my doctor's visit and meds were only $46.58 for which I'm not worried. What I'm worried about is bringing these bed bugs home, because there is a newborn baby at home. And if you know about bed bugs, there is only one way to clean them from clothing. So please answer this.

Reservations for one week, looking for 'home' away from home with basic amenities. With room one, there was no hairdryer, the room below housed dogs that barked constantly all day, has flat lumpy pillows, the sheets yellowed in center, light bulbs burned out, no toilet paper.

I moved to room two, there was no hairdryer, has lumpy pillows, no blanket on bed, recliner broken, colored TV that only has red on the screen.

There was power outage for 24 hours. No backup generator or safety lighting. The manager never showed up to handle guests. Staff was untrained and uninformed as what options to provide, or even handle customers in a gracious way. Night shift laundry staff departed premises at 1 a.m. I did not feel safe or secure. Manager could not be reached until the next day (Sunday).

Food got spoiled in refrigerator and freezer, no compensation. I was told by ESA staff I could relocate to another ESA, but manager needed to authorize transfer. The manager was unreachable to make transfer. I was told by ESA staff a full refund would be given for nights of no power. Another ESA staff member stated a discount or coupon would be given for compensation--no refund. Another ESA staff member from another ESA location stated ESA-Dutchman manager was on site during the power outage, but stayed in his room.

One guest reported flooding in room due to heavy rain. Another guest had an infant, so they relocated.

The building was being painted. I chose this motel for privacy to do business during the day. Every day there were major disturbances. Painters smoking outside my non-smoking room, scaffolds/ladders/cranes and workers outside my door for two days, painters bantering and smoking. The painters were polite but not guest-oriented. They didn't move when I needed to pass through their work areas at outdoor elevators, stairs and room entrance.

Then I received a note on my door that the locks are going to be changed, and someone will be entering the room to do the installation. The old key won't work, so I'll have to get a new key that will.

Bad luck with this choice of hotel. I rate it 1/2 star.

i was staying there for over a month, and then wa scharged for a smoking room een thoughi have asthma and dont smoke, then when i was told i could move to another room they charged me for two rooms for two days. i complained to the corporate office and regional maanager, no assistnace was offered and the issue continues to this day

i had book a hotel room at extende stay in orladon flordia, for the 29th of the month one night, after i made reservation i notice a mistake they had put the 28th. i called not less that 10 miniutes after, talk with a very nice lady you said no problem and change it after i arrived on the 29th, man at front desk told me that it hade not been change and i had been charged, after talking with manager alex and lady you made booking she confirmed it , then i was told by alex that she said nothing and that i was lying right to my face. i have never seen anything like this before.

I checked into this hotel and asked the cheapest long term rate. They told me incorrect info. They gave me a rate that was 40 per night, and a king bed room, and the rate was, they said, monthly. This was not the best rate as given to the long term residents are here and told me their rates are 750 per month. Our shower was lukewarm, too, and our a/c and heat didn't kick in right. I asked for pots that were not burnt. The washing machines aren't all working downstairs either.

The side door to the hotel doesn't lock right and homeless people have been found sleeping in the hallways. Crystal, the manager said I complain too much. A woman in room 313 told me that she got here 6 months ago and pays 750 with her boyfriend. I asked for a long term rate, and suddenly the manger Crystal ** had a room available. She said she would do me a favor and give me a long term resident rate but I had to move out of my king bed room which wasn't a room they extended for long term rates (which they didn't tell me initially and I was paying 1200 a month instead of 750 as the others were paying).

I moved from Room 246 to Room 228, with a queen bed. My young daughter was living with me, so it was a smaller room and more inconvenient but the rate being cheaper was worth the difference of price. Then the upstairs resident named Tory started stomping around and making noise from above, our ceiling thumping at past midnight and four a.m. for weeks. I complained of course and crystal said call the cops. I called her DM instead and told him she behaved inappropriately, that bringing the cops to the hotel is bad for the residents and unprofessional of her not to deal with these things, as a manager. She also speaks like ghetto trash, she has no idea how to effectively deal with problems and is very uneducated. She makes a lot of excuses and tries to talk her way out of dealing effectively with the situations.

For instance, she kept telling her night staff to tell me that all they can do is "monitor the noise". She never did anything about the noise, but she told me I can move my room and the staff would help us. They had room 300 available on the smoking floor which I took since it is a corner room. I told her I expect to be here for months, till the summer maybe. She understood this. Then, together with my 12 yr old daughter and excuses from the staff that none was around to help us move. My daughter and I moved ourselves to room 300. A week later when time to pay the month came around, Kristina, the desk clerk called me (today March 9) and said my rate is going back to 40 a night. I explained to her this is impossible.

She said that they didn't have any more long term resident rates and that "they told me that". I said I already have the rate, proof is that I was moved out of my $40 king room rate, moved to a "long term rate" at 798 a month (which includes tax but is anticipated at being dropped after 90 days as per the information given by the Walmart employee in Room 313), and that I recently moved again to room 300, a queen bed and made it quite clear we were long term residents now, as was clear to Crystal.

Kristina and Megan told me to take it up with manager Crystal. It was 3 pm when they called me about this and since I have full days and cannot take it up the next day when I anticipated on paying, I told them to have Crystal call me immediately. I also left three messages for Bryon **, district manager. I called the hotel about six times to make sure we discuss this immediately, and before five pm. When nobody called me back, I called the hotel and told them how crucial it is we speak about this before tomorrow, and that they will be rendering my daughter and I homeless if they change the rate.

I am a long-term guest at the Extended Stay America Studio Hotel In Malvern, PA. I am paying for a non-smoking room but am experiencing a continuous smell of smoke and nicotine in my bathroom from the air vent in my bathroom that flows over into my living quarters. I am a severe asthmatic and have expressed my concerns to their hotel staff on several occasions. I also am disabled and cannot climb stairs, so a room on another floor will not work for me. I have emailed the corporate office about my concern only to have this pushed back to management at the hotel itself. I was told by hotel staff that corporate has known about the issue regarding smoke, tar, and nicotine flowing into specific rooms on the first floor via bathroom air vents and has chosen not to address this problem. Rooms that are affected are 130 (my previous room), 128, 126(my room now), and 124.

My name is Deborah ** and I have been staying at the extended stay in America for almost a year and I do have to admit that it has been really hard for me to keep the room clean due to my physical health. I have a bad knee and it gives way on me because I am heavy set, along with that I am a mentally ill person and part of my problem is having clutter all around me. I have a Dr/Therapist that I see for my mental health. I have been diagnosed with Dissociative Identity Disorder. It was once called MPD, part of my mental illness is I don't know how to keep a clean place and my Therapist is working with me on this.

Eda, the Manager threw away a lot of my personal belonging and when I told him he was throwing my kids' toys. He says, if I can not throw away what I want to throw away then you can leave. He always mentally abusing me and has gotten me to the point that I have been cutting on myself.

I am about to take this Motel to Court because they are abusive towards me while he was in the room cleaning it up. He asked me when the rent was due next and he then told me that I would have to leave on the 3rd to fine me another place to live. I have a Lease Agreement and he has to give me 30 days. Not only that he threw away my meds that take mentally, I am not faking my mental Illness I have Proof and I have proof for I see a Dr/Therapist twice a week.

Eda is singling me out and it is not right just because I have a mental illness. Throwing a mentally ill person out of a place is against the law if especially if they have no where else to go. There are laws that are in place to protect the mentally ill person. As I have stated, they are singling me out just because I am mentally ill and I have D.I.D/ M.P.D. If you ask me, Extended Stay America needs people to start taking them to court for the way they treat people. It is not right on how I have been treated. Eda needs to be fired for how he treats the mentally ill and throwing my kids' toys away and then saying everything as to go my stuff is not cluttering the room. There is plenty of room to walk around. Eda has caused me to cut as I have stated, it takes my Therapist to keep me from really going off the deep end and really doing something bad like killing myself because of the torment of how Eda hurts me. Eda, the Manager had no right to throw my kids' toys away and or my Meds and a few other things.

We stayed there for 14 days and the staff behaved with us like we were animals. There was one girl, her name was Carol, she was very good and the manager was also very good. But there were 2 other ladies who were very, very rude. They did not forward calls to our room and talked to us in a way that would hurt our self-esteem. After that, we left the hotel and moved to our apartment. But our friends came to Atlanta (from India) and were staying there. The first day, we went there to give them dinner. Since they came from India, they did not have a cell phone. We just knew that they would be at the hotel and we would have to go there and meet them up.

We went to the hotel at 10 and asked the lady at the help desk to tell their room number. She did not help us. Instead, insulted us badly and told us "there are so many people who checked in today. Do you have any idea how much work I have to do to find your friend's room number?". Despite of requesting her several times, she did not give us her phone number so we asked her to at least give a call at our friend's room and inform them that we are here with dinner. She literally insulted us and asked her to leave. After that, we came home and tried calling the hotel, asked them to connect our friend. She heard our voice and hung up the phone. There was no way we could contact our friend and he slept hungry that night. He traveled from India for almost 30 hours and slept without even having dinner. We kept on telling her this, but she did not even care about it.

After that, few more friends stayed there and whenever we went to the hotel, she behaved very badly with us. Carol is not like that though, she is very nice and good with everybody. The other two ladies are very, very rude and insult us every time we go there. I asked them for their manager's number. They denied to give that to us and yelled at us and insulted us terribly. I don't know what to do, so finally I decided to write to Consumer Affairs.

Do not ever make a reservation at an Extended Stay hotel and expect to stay there! We have had reservations for 2 weeks for our cheerleaders and get a call today, 3 days before we are to be in Columbus, GA, letting us know some other guests are extending their reservations so they are no longer honoring our reservations! So here we are 3 days out looking for 8 rooms in a city with three sporting events scheduled! The closest hotels available are 45 minutes from the venue of our cheerleading competition which we need to be at by 7:00 a.m. This is completely and totally unacceptable! When the confirmation email says your reservation is guaranteeddo not believe it!

Within 4 hours of arrival, my wife was accosted by other patrons (cat calls, rude remarks). I was propositioned by prostitutes staying in a room down the hall and this was all in front of my two children! Then, the room was dirty; soiled sheets, bloodstains on the covers, and dirty sinks and showers. How can you charge us $25 a day for having a pet when the room was filthy to begin with? Finally, when I demanded a refund (the same day, mind you), I was told that I still had to pay for the day (it was 5:10 pm) as well as the $25 cleaning fee for our dog for occupying the room for only four hours! The clerk, Michael, looked unfazed when I told him of the problems. Then, he failed to tell the manager about the prostitutes soliciting me in front of my children. What kind of business allows this to occur on the premises? I will definitely inform my military counterparts that this is a place to avoid at all costs.

on april 28 2010 i called extended stay spoke with a staff by the name of valerie i asked for a monthly rate she told she would call me back she called me back and told me a monthly rate would be 1050 i was like cool because i can afford that because me and my family are homeless i told can be sure to keep that in the computer ill be to check in on friday which was 30 so when we get here they first couldnt find my name for some reason my name came up another name for some reason so my husband came and checked us in he called me from hotel and said its a 1700 monthly i said no it should be 1050 we had the money to pay for the room for the month for a 1050 so we from the that day on we were paying 80 dollars flat so i thought till one day i looked at my recepit i saw 87 so i asked one of the staff why r some staff charging us 87 and the other charging us 80 then we continued to pay for the 87 dollars then one of the staff had told me that after the 14th stay that our rate would automat ically go down to 64 im like thats cool then but no that wasnt true again they told me in order for me to get that rate i would have to pay for a week in a adavance.

i said ok how for a weekly rate they told me 485 so my husband went to go to pay for the week of 485 they told hime it was 585 weekly im like what then we were using our credit card to pay for our room at times so all a sudden the general mangaer martha said they cant take payments over the phone and they been using my credit card over the phone all this time my son is in utah and he even paid a payment for me and he is in utah then last week like on june 15 2010 i heard gene talked to a guest who wanted to know some information about a monthly rate would be she quoted them 1200 monthly and she asked them for their credit card so they book the reservation then my husband left for work i was going to pay for my room half cash and half on my husband credit card my and the staff memeber was going to do the transaction martha came from round the corner she didnt even look at the credit card to see whose name on it or anything she oh no oh no that my husband had to be here so they told on june 18 that we owed 105 ok so my husband went to go pay the they we owed 235 my husband try to them 150 they told him no then she called the rm and said we had to 3 00 to pay or we had to check out so my husband went back do pay them they said we owed 163 and our balace is 0 now gene called at 1230 saying we owe a balance of 175 now which i i dont unerstand i think they have something personal against me and my family and yes we have been late a couple of times well the last couple of days because they saying we owe thse prices so its harder for us

I can't express our major disappointment in Extended Stay hotels chain, particularly in this extended stay deluxe hotel (in Woburn,MA- Boston area), especially the terrible attitude of Arzu **, the completely useless Area Operation Manager!

My husband and I are frequent travelers for leisure and work. In December 2009, we had booked a deluxe studio with kitchenette foa r couple of months with intention to stay a bit longer (job transfer).

Unfortunately our second month turned into a pure nightmare. The hotel staff had placed construction workers (several rooms), smokers all around our non-smoking room on a completely non-smoking designated floor. Despite our numerous complaint to management, they seem to not care at all and have done nothing, but given bogus warnings to smokers. Not only tobacco, but occasionally the hallway was filled with marijuana odor, as well. I notified the Hotel managers again (Arzu ** and Melissa **), but nothing really happened. Arzu sent me an email, stating that nothing could be done. Really? !If not a criminal offense, it is still a civil offense, correct and they should take appropriate actions as long as they have other civilians occupying their rooms (especially non-smokers on a non-smoking floor). I even contacted the health department few weeks ago and was informed that they have inspected the hotel and spoke with the management.

Besides smoking, we had other issues, such as loud voices and noises from guests (workers) drinking and partying in their rooms till midnight, slamming doors, lukewarm water in the shower and extremely loud A/C.

I am reporting a manager due to fraudulent information, discriminating against my family and myself, and is very rude. ** is also not investigating my claim or calls.

We booked a room through Hotels.com for 12/31/2009. We arrived early and were told that Check-in was at 1:00pm by the manager. Upon return she had left a message that there were no vacancies and we had to call Hotels.com back. We were not placed until 6:00pm and our food went bad, that cost $300.

Once again, we reserved a room for 1/6/2010. My husband and children arrived and were told by the manager that there were no vacancies. I then called Extended Stay to find out what the issue was. There was nothing noted anywhere for Extended Stay.

I called again the 8th of January and was told that ** had stated that at one of our previous stays, my husband had left the trash in a bag outside the room door. She came and told him to move it and that he said something rude to her. My husband said that she actually said something disrespectful to him. She stated she told us about the situation and told us we could not stay there. She never noted any documentation of any incident, so how can we even identify there was a problem. Extended Stay did not know about this. She has never told us that there was a problem, even after several calls to the hotel to find out what the issue was. She was never available.

** was contacted by myself left a message. She returned my call once, telling me to call her back. I called back and left a message but was never called back after that or informed of any investigation or proof of anything occurring. I call on occasion and always receive voicemail.

I would like Extended Stay America to investigate this and remove whatever notation there is that we can not stay there because we have done nothing wrong. The fact that there was no notation is suspicious. I would like an apology and compensation for everything we had to go through and still are going through because we still have not been acknowledged or had the issue investigated. We were left in the cold for three hours with our children and our food went bad. Hotels.com helped as much as they could.

I am a registered nurse from Northern California. Without providing unnecessary details, I had sustained a leg injury over a year ago in Southern California, and am required to remain here in Southern California for a few more months to wrap up legal matters. I have resided at Extended Stay Northridge as of February 1, 2009, and from the beginning, I've encountered one problem after another related to unprofessional conduct of hotel management, and extremely poor customer service.

After review of the information I am providing to you, please respond by email, rather than by phone with any questions, and be assured that it is not my intent to seek legal action against Extended Stay America Inc., but rather a resonable and expeditious resolution. Considering the hostile actions waged against me by Denise Y, I also ask that she is restricted from the property during the remainder of my stay at the hotel, and Mohammad Z is restricted from initiating contact with me by phone, email, or in person.

On 02/17/09 @ 1pm I signed a Long-Term Lodging Agreement for a 30+ day stay. (The terms of this contract did not begin until 3pm on 02/17/09.) I have been on a project with NSN for about 1 1/2 yrs and had expected it to go on at least until 07/01/09. At 2:20 pm on 02/17/09 I received a phone call and email stating that I had been laid off. Due to this lay off there was no need for me to be in California any longer. The first person I told this to was the General manager D. Rodriguez. He then told me it was a legal binding contract and I was locked in for 30 days, but he would take it up with his management. I let him know at this time that I would be willing to stay for a few days at the regular rate if management cancels this contract.

On 02/18/09 @ 11am Mr. Rodriguez told me I would not be allowed to break the contract. At that time I told him I was checking out of the hotel and heading back to FL. I received a call from Mr. Rodriguez after packing my truck and being on the road that the hotel would be willing to cancel the contract if I stayed for 3 days. I would have done this had I not already packed up and left.

Sad to say I now have contacted American Express to dispute the charges to my card. I honestly cannot believe the way that this has been handled. I signed that contract in good faith with the understanding I would be gainfully employed. I have been on the road and staying in hotels around the world almost non-stop for the past 700 days and I have to say that the way this has been handled by Extended stay hotels (HVM LLC) is very disappointing. Thank you

I am being charged 1200.00 and I only stayed the one night.

I work in Chicago, i stay in hotels alot. I just got off of work, i worked a double that night, when icame in i wanted to put extra money down so i could get some sleep . I know check out time is at 11:00 o'clock am, well i wanted to pay alittle more so icould stay a little longer. The manager got realy irait, and told me to leave and never come back. I never cause any problems and i feel this was un called for. I get my bookings of the hotels through Hot line.

This hotel has giving me so much trouble, the rooms are dirty they smell like tobacco, things are broken in the rooms, i don't complain to them , i just go to work at night, come in take a shower and go to bed. I wish someone would get a new manager in there that will treat you like you are suppose to be treated. I pay alot for hotels, so i think i deserve some comfort. I feel if it was you, you would fell the same way too. I just want to do my job and then go to where i am staying, and get sleep and be treaded like a guest should be treaded. This is all i ask. Thank you for listening to my complaint.

The staff are so rude. I am tired of the room being dirty. The whole floor smelled. Enough is enough. I come up to Chicago every week to my job, i have for 3 years or more. I stay in hotels alot. I dont ask for much & i dont cause any trouble. I just want to be treated fairly, with respect. The hotel at Burr Ridge Il. treats me like a guest should be treated. I wish i when i get on the computer to book my hotel room i wish i could get the Burr Ridge Hotel in Il. instead of the Darien hotel. I thank you for listening to my complaint.

Manager was very ruid, the 3rd. floor i stayed on smelled like smoke filled bar, the room smelled moldy. I always have problems when i stay at this hotel. I work up in Chicago, i would like to stay in a very comfortable place.

When i stayed at the Extented Stay HOtel on Burr Ridge, it was always clean, the manager treated me great. The hotel had no smells to it. This is the kind of treatment, you should get when you stay at a hotel as much as i stay in. I am not hard to get along with, i just want to be treaded, like a human being. I work evey week and i want to stay in a place that i feel comfortable in. Thank you for your time. I useally dont complain but i have had my belly full of the hotel at Darien Illinois.

I asked him whether they tell their customers ahead. He said that they do not inform the customers unless they ask.

I made reservations on 9/28/07 for 9/29/07...the first thing i ask is whether or not there is wireless internet available as that is crucial for me. I was informed that there was internet service for a fee. I check in on 9/29/2007, and was given room 107, checked in at about 12:30pm and was able to get internet service until 9/30/2007 at approx 6pm. a full 24 hours later. Additionally the toilet in the room did not hold water in the bowl and would empty soon after flushing resultng in the bathroom smelling like a sewer.

we did call the front desk, who offered to switch rooms or have someone come fix it first thing in the morning. we decline switching rooms since it was already approx. 10pm. No one ever came to address the toilet. Finally on 10/1/2007 the lady who was registered with myself staying in the hotel was trying to get into the side entry gate to the hotel with our room key, myself following not far behind her. the key was not allowing access to the building and the manager (Gayle) who was standing inside the gate instructed one of the workers (Patrick) not to let her in because he didnt know who she was or what room she was staying in. My friend and I both had keys to the room, and ha both given id's at check-in. Gayle then proceeded to tell us vey rudely that, that night would be our last night staying there. Bottom line, the hotel is very poorly ran and very unprofessional. I really feel like i deserve some of my money back.

The company that I work for usually books us into Extended Stay America hotels. Every time I stay at one of their hotels, I have horrendous service. I once stayed at their location in Allentown, PA where the woman working at the front desk came up to my room very early in the morning and just walked into my room without notice as I was getting dressed! Just to let me know that I had to check out by 11Am, which I already knew. I was pretty embarassed and I regret talking to a manager about how my privacy was invaded. Also, a friend of mine was staying in the room beside me and she found a box of condoms under the bed!

Then a few months back I stayed in a location in Fairfax, VA (Fair Oaks Mall) where I got lost nearby the hotel, and the woman on the other end working at the desk could barely speak english! She gave me horrible directions and 45 mins later, I was able to locate the hotel. Finally, a few days ago was the last straw in Chesapeake, Va on Churchland where once again, the front desk attendant woke me up out of my sleep at 7am and called to tell me that I owed them 79 dollars. (Even though it was a direct bill to my company). I had just checked in at 12:30 AM the night before and this was the last thing that I needed. As I walked by at 11AM to check out, the lady told me "Sorry, I was just doing my job!!" All of these actions are unacceptable and I refuse to ever be put in an Extended Stay Hotel ever again. I will make this known of everyone around me as well.

I enjoy the beauty and comfort the hotels provide.

But something terrible has happened at one of the locations in Bensalem Pennsylvania. At ( 3216 Tillman Drive Bensalem Pennslyvania 19020) The issue I am referring to is mistreatment being done to the hotel occupants. My complaint is about the general manager Ms Kimberly Shoffner

The following events took place Going back in the year 2001- 2004 During my numerous visits there at Extended Stay I was treated cruel by the staff members there was loud

banging and kicking being done by the hotel maids, yelling at occupants saying house keeping, large bags of trash being left in the hallways, smoke butts being left all over the floor ect.

There was physical abuse being done to another women in the hotel rooms while nothing was being done about it by hotel management.. But nothing beats the treatment that I received by hotel management a lady by the name of Ms Kimberly Shoffner who made my 3 months stay there living HELL. Ms Kimberly Shoffner was very rude, when I would ask for towels and washcloths, Ms Kimberly Shoffner would go out of her way to be rude laughing at my frail apperance and making jokes to her co workers about me, when I was standing there.

Having the co workers call my room to harass me on the telephone leaving messages saying I look like I have AIDS,when in fact I have CANCER. Ms Kimberly Shoffner would also send the maids up stairs to kick and bang on the door early when I was at my most VULNERABLE to yell housekeeping. I was truly humiliated.

Now as if that wasn't enough, she has taken it upon herself to bar me from this wonderful establishment, saying I cannot stay there. This location is goob for me when staying there, because it's easy to use public transportation, due to my illness. And its affordable for me when visting there.

I have done nothing wrong to Ms Kimberly Shoffner but her hate seems to run deep. She has lied to the office officials at Extended Stay and slandered my name. There seems to be no end to her madness and no one who will help me in this matter, this is the reason for my complaint.

I have put in complaint after complaint about Ms Kimberly Shoffner but nothing ever gets done about it. People who have Power over her just blow it off and say she has been empowered to do what ever she wants, I find this to be disturbing.

Could you please help to resolve this matter. I love staying at extended stay and I'm looking forward to a great stay there. I have tried putting in numerous complaints to the corporate office below about Ms Kimberly Shoffner the general manager but i just get ignored.