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Expedia - Hotels

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Barbara of Paso Robles CA (09/02/08)
I booked onlin through Expedia.com to stay at the Residence Inn by Marriott at the Irvine (Ca) Spectrum. One of the choices offered was Studio-S0Cal Gas and Go, which offered a 25 for each night of visit. I stayed 3 nights. I was refused the card by Marriott, so I took up the matter with Expedia. First they said they had no specials with Marriott. When I pointed it out to them (still on their website), they said I booked too early. It was on the website when I booked - that's how I knew about it. It was 15 more than the regular price. Why would anyone pay more for a room if there were not a bonus? They have offered me 50 credit on their web site towards another booking. That is not what they owe me. They owe me a 75 gas card.

I have been the victim of fraudulent advertising. I have had to spend time online and on the phone trying to make these people accountable.

Errin of Vancouver, WA August 30, 2008

Errin of Vancouver WA (08/30/08)
I booked a hotel room online with Expedia, in order to get a good rate, had to pay in full by credit card. When I arrived at my hotel found out that I had no reservation, even though I had already paid for it. The hotel informed us that we were one of 4 people with (non) reservations through Expedia that week. (one week)

We drove over two hours to our hotel, at a cost of 81, only to be told that we had no reservation. (try finding a hotel at the coast in the last week of summer)

Will of Nacogdoches, TX August 7, 2008

Will of Nacogdoches TX (08/07/08)
I have been on hold a total of 5 hours as of tonight trying to get a refund on a hotel reservation. Expedia failed to cancel the reservation or even return the email I sent them. Their website says they will respond within 4 hours....3 days later, no response. Hyatt has already agreed not to charge the cancellation fee, but Expedia has decided to offer me 200 instead of the full 435....They are trying to pocket the 235 difference.

I was promised results from 3 different supervisors. So far, two of them never called me back as promised or even called Hyatt corporate. I had to search for the number and call myself. Hyatt's hands are tied because they didn't charge the cancellation fee to Expedia. I am now waiting on a return phone call from another supervisor. They have no accountability at all and have failed to realize that the last 3 days have costed them more in man hours than the 435 refund.

I would sure love to have one of their senior manager's e-mail address or phone number. I have yet to get rude or raise my voice. I have been nothing but cooperative hoping they would follow through. Anyone got suggestions on what to do?? I wonder if a group of people could sue them?

435 dollar fee from Expedia when Hyatt is not charging them the cancel fee. They have basically stole the 435 from me...

Marcia of Memphis, TN July 16, 2008

Marcia of Memphis TN (07/16/08)
We booked 4 nights at a hotel, non-refundable. The hotel was misrepresented, it looked nothing like the pictures. It was dirty and under renovations. I spent over 54 minutes over 2 days with foreign representatives and received 5 emails that said call the number. Expedia refused to acknowledge their mistake and sent us on a cycle of frustration.

300 spent for a fleabag hotel, rated 2 1/2 stars, should have been 1/2

Robert of Bellevue, WA July 8, 2008

Robert of Bellevue WA (07/08/08)
I made hotel reservations for three couples through Expedia and requested non-smoking rooms. I received two separate confirmations stating that it had booked non-smoking rooms. When we arrived at the hotel, we were told that we were booked into smoking rooms. I showed my confirmation paper to the hotel and it then showed me that Expedia requested smoking rooms. This particular hotel did not have any other non-smoking rooms available.

After several calls, we found that there were no other rooms available at any other hotels in the area and we were forced to stay in the smoking rooms. Several of us are sensitive to tobacco smoke and woke up the next morning ill. When I complained to Expedia, it declined to accept any responsibility and pushed the balme onto the hotel, even though I had already seen the computer trail that showed that Expedia made the mistake. This is the last time I will use Expedia.

We paid 240 for hotel rooms that made us sick.

Lynda of San Clemente, CA April 16, 2008

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