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Expedia - Air Travel

• Air travel • Hotels • Vacation packages --- News • Expedia Ordered to Reimburse Extra Tax Charged to Consumers

Adam Costello of Wahiawa, HI April 22, 2009

Adam of Wahiawa HI (04/22/09)
I had just recently returned from a tour in Iraq when I was granted 30 days leave. My wife booked tickets through expedia.com and, trying to save money, ordered paper tickets instead of electronic tickets. Expedia charged and additional 19.99 for delivery service and stated that they would arrive prior to my departure. The tickets were to be delivered to a UPS store (not a PO Box address).

When arriving at the airport and explaining the situation, the airlines stated that I would be unable to fly without physical custody of the tickets. After spending an hour on the phone with an expedia.com representative, I was told that they attempted to deliver the tickets and there was nobody at the address (I explained that it was a UPS store and there's somebody at the address from 9 a.m. until 9 p.m. daily.

When I called back later, I was told that the tickets had arrived and were signed for by the US Post Office. I'm not sure why they just can't say...'oops. We made a mistake.') The only option given to me by expedia.com to either not fly or pay for a new ticket. So, when faced with the choice to fly home and see my wife and three children who I'd been seperated from for over a year...or save 800 and not fly, I obviously rebought my tickets.

Expedia is claiming that they cannot refund any money as it is now a problem for United Airlines. United Airlines won't hear the problem because the tickets are purchased and sent through the 'travel agency'. After speaking with to representatives at expedia.com, I've come to find out that their Customer Service Agents are not expedia employees, but work for a multi-business call center. Therefore I cannot get any competent authority to hear my complaints.

Further, when emailing expedia.com (hoping that it was the actual company) with my problem, I received a form letter response stating thank you for your feedback. We strive to deliver the best customer service... etc, etc. Basically, there was no response. Expedia.com charged me approximately 800 for services in which they made no attempt to fulfill. Lastly, when returning from my military leave 30 days later the paper tickets still had not arrived. Thanks for taking the time to read this.

Carlye Kirby of Laguna Niguel, CA April 15, 2009

Carlye of Laguna Niguel CA (04/15/09)
I recently booked a trip to mexico through expedia, When I entered the first credit card it would not go through and I found out there was an error, it had been flagged and I needed to call the next day to release it. so I used another card and the trip was booked. When I called the next morning to solve the issue with the first credit card I was told there was a charge from expedia for over 1400 dollars, I explained to my credit company I had already paid for this trip on another card and they told me expedia would have to call and release the charges.

I left the next day for mexico when expedia assured me it was only a hold and would drop off in 24 hours. The day I was coming home, still in mexico I made many expensive phone calls finding out not only had the 1449 been charged, there were 2 more charges of 2,093, now the trip was only 3500! I was livid and called so many times only to be told 10 different things, from oops to we will take care of it to hanging up on me.

I came home and on monday april 13th once again called expedia expressing my frustration and adding there were hundreds of dollars in phone calls, we had to book a more expensive room because they did not have our names on the manifest, and we did not get our fourth night free. so she again tells me she will call my credit card comp. and take the charges off.. hours later no call was made this mona did no such thing. I did end up getting the charges off by threatening my credit card comp. and I am still worried they will appear again. expedia has access to 2 different accounts! Something has to be done, I refuse to sit quiet

I Lost the last day of the trip due to having to make all the phone calls, I spent hundreds of dolars in those phone calls from mexico to cali. I ended up having to draw money from savings because they had maxed my card out with charges I did not make!

Monica Mirea of Briarcliff Manor, NY April 14, 2009

Monica of Briarcliff Manor NY (04/14/09)
In Oct. 2008 i purchased a ticket from kansas city to bucharest romania. The itinerary was Kansas City-Chicago-London-Bucharest and the airline was American Airline and British Airline. For the return was Brussels Airline - American airline. The ticket was for 12/16/2008 to 01/05/2009. For personal reasons I couldn't flight at the time. I called Expedia to cancel and they told me that I need to pay a penalty of 250 per ticket plus 30 for expedia, but I need to use American Airline to be able to use my credits in not late than 1 year.

In the summer I called Expedia and I told them that I would like to use my credits and book another flight. They say ok but I need to fly with Brussels Airline because American Airline couldn't afford to buy the electronic ticket. I was with them more then 3 hours on the phone numerous times to explain to me why I should fly with Brussels when 90% of the trip was with American Airline?

At the and after talking with managers and supervisors and explain to them that I was told that I need to use AA they told me that they are sorry for the misinformation that I received. I asked them to find me a flight with BRU from NY to Bucharest, because now I am in NY and they come back with a flight that cost 8000. A usually flight cost 900-1000. I ask them if this is a privet jet for this money and ask again to talk with a supervisor that he found a flight for 1600.

So I needed to come back with 1750 plus my credits to buy 2 tickets that normal cost 1800 with another airline. Now I still have my credits and I would like to file a lawsuit against Expedia because what they did look like a fraud and I feel that they still my money and other people money and it is time to stop this kind of companies.

Sanghoon Lee of Salt Lake City, UT April 5, 2009

Sanghoon of Salt Lake City UT (04/05/09)
I bought international flight tickets for 3 on Saturday, 4/4/09. The price was 530(1 adult)+530 (1 adult)+53(1 Infant)+ 286.30 (taxes&fees) = 1,399.30. I found the price changed on the next day, Sunday 4/5/09: 1113(1 adult)+1113 (1 adult)+0(1 Infant)+ 572.60 (taxes&fees) = 2789.60.

I sent an email complaining about that and I have not heard back from Expedia yet.

Vi Lam of West Des Moines, IA March 29, 2009

Vi of West Des Moines IA (03/29/09)
I purchased round trip ticket from Des Moines, Iowa to Dallas, Texas. I paid 529 for the ticket and 37 for the flight protection. Before purchasing my ticket, I called to Expedia to make sure that I can use my flight protection to change my flight without paying for change fee. They assured me that I just needed to call to let them know and they would take care everything. It sounded really nice!

Yet when I called to reschedule my flight, they gave me many explanations that I couldn't use such flight protection and had to pay only 150 for changing the flight. I accepted that;however, later I learned that I was charged 515.10 instead of 150. I think they were supposed to tell me that I had to pay 515.10 not 150, but they were not. And if I knew that I had to pay such amount, I wouldn't have changed the flight. It was really annoying to deal with Expedia. I called to Expedia and was explained that that was the whole amount I have to pay, and there is nothing I can't do to get 365.10 back, for it was advised from the airlines. I feel like I was cheated! Can you imagine a round trip ticket from Des Moines, Iowa to Dallas, Texas costed 1044.10?

I WILL NEVER purchase the airlines tickets on this website AGAIN. I will tell all of my friends and my relatives to avoid using this Expedia website, for they don't do good jobs in servicing customers they just want get customer's money.

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