Expedia - Air Travel

I booked a trip to Dubai for six days which totaled $2,997.65. The trip didn't go through for some odd reason (there was plenty of money in my account) so I didn't think much of it. I went to check my account and two $840.25 transactions had been debited from my account. I called Expedia several times and spoke to several different reps as well as supervisors who keep giving me this 24-72 hour hold runaround crap. Well, it's going on five days and I still do not have my money or a trip! Not only that, but every rep is from another country and you can barely understand what they are saying. I sit on hold an average of an hour and a half to get the same result, nothing. I want my money back so I can book a trip elsewhere.

I was going to book a hotel and car but every time I changed screens, the price went up. I cancelled the reservation. Expedia put a pending charge on my account for the total cost of the reservation. I called and was told it would take 24 hours and the charges would be removed. I called back the next day and was told it would be removed in 72 hours. How can they hold your money for four days on a reservation that was never placed?

I tried to book a flight on Expedia.com from Saint Louis, Missouri to Honolulu, Hawaii. The site quoted me a price of $597 per ticket but once it is "searching for flights", of course it is much more than that. Even so, I booked the ticket, entered my credit card info and then received an error message stating that I needed to try back in two hours or call customer service. I called Expedia customer service and was told that the flight was no longer available and she would check for another flight. She found another flight, which was $30 more. No big deal, so I booked that one. I gave her my credit card number and she told me it was booked. Then she gets an error message stating that this flight was no longer available.

She told me that the airlines must be updating their system. I asked to speak with a supervisor because all I want to do is book a flight, which this is the business that they are in to do, but it seems impossible at this point. After speaking to the supervisor, Rafael, who found the third flight and me giving him my credit card information for the third time and yet again (at this point the flight had gone up $80) there was an error message. He stated that the airlines must be updating and to try back in two hours. I said no, thank you I will take my business elsewhere and hung up. Then, this morning I received a $14 booking fee when nothing was booked! I called them to have it reversed, sat on hold for an hour, finally get a representative to speak with and as I was telling her my story, I get hung up on. Worse customer service ever!

Expedia has a wrong price list for a BOS-ANC in early July from American for almost a week now. It has been listed as low as $481 but when you move to purchase it jumps to over $1300. I understand actual bookings are in real-time and pricing can change; however, each time you go back to Expedia to search again the lower price comes up time after time. This has been going on for days. I contacted Expedia who quite frankly told me that didn't care ("What do you want us to do, call American?") as the airline sets the price not them. I contacted American as well to let them know of the error. Isn't setting an obvious wrong price and leaving it for days illegal and a price misrepresentation? Is there anyone I can contact in regards to this to complain?

I decided to book a flight for my parents with these idiots. The online transaction never went through, so I called them. The representative told me that the transaction failed, because the price of the ticket went up from $1,800 to $3,000 (I have no idea how that is possible, its an economy ticket). The representative said, "do I wish to confirm, and I said no". I went ahead with another site for the flight. One week later, on my credit card statement, I see a charge for that Expedia flight. I never received a confirmation email concerning the flight, no documentation whatsoever.

I called them again to get this straightened out, and the rep said it was some sort of 72 hour authorization thing. He told me not to worry, so I didn't. The flight dates came and went. The transaction is still on my card. I have been on the phone with Expedia for three times, with no results. They say they don't have me on record, that I called them twice. I said I have a record of it. They said it doesn't matter, because they don't have it in their system. I talked to a manager, a supervisor, and even corporate, and still nothing. They said that the airline is not going to refund the ticket, which I never confirmed. If anyone has any ideas, please contact me. I have until the middle of the month to get the charge dispute settled, or else I am stuck paying for it.

I am extremely disappointed with Expedia. It was mentioned nowhere that I needed a transit visa for Canada when I booked a flight for my parents to go back to India from Chicago. Both of them are aged and find it difficult to talk to people here. They were not allowed to check in their bags by the representative of Air Canada (which was supposed to fly them from Chicago - Toronto).

I called up Expedia and tried speaking to them to see if anything could be done about it and they were not at all encouraging. The staff were friendly, however, they kept trying to say they have a "generic" statement in the website which says the traveler is responsible for requirements for entering/exiting an airport. Some of the other websites like MakeMyTrip state explicitly that you need a Canadian visa to board the flight. I am so frustrated and disappointed that Expedia refused to give me credit/refund back any amount. Is it possible anyhow to get a refund? Or at least file a lawsuit as their wordings aren't to the point and it's really devious?

Recently, I have booked a flight on Oct. 14, 2011 through Expedia US website for us to fly from Singapore to Busan, connecting in Shanghai on Jan. 20, 2011 at 11:55PM and had also received a confirmation email from Expedia confirming my booking on the same day. I was surprised to receive a call from China Eastern Airlines on Jan. 19, 1 hour before midnight, to confirm if we are checking in soon and we had missed our flight because the flight which was supposed to be on Jan. 20 12:10AM. I had called Expedia and was told that this is China Eastern Airline's fault as they have changed the flight timing and therefore, since it was lunar new year festive, the earliest flight is on Jan 22.

I need to pay another $1,880 for a round trip ticket to Busan including Expedia service charge. They asked me to cancel the rest of the flights and since we were not making it to the first flight, the rest of the flights will be affected. After five hours call with Expedia customer service staff, who just passed my call around from one party to another until 3AM, in the end they directed me to the airline but there was no answer due to non-working hour. I have no choice but to wait to call the airline the next morning. We barely gotten our new ticket for Jan. 21 12:10AM flight and we do not need to cancel the rest of the trip.

Later during check-in at China Eastern Airline counter, China Eastern Airline staff had printed a copy of Expedia booking and had proven me the booking information from Expedia, which is not per my booking confirmation (i.e Jan. 20 at 11:55PM) but rather Expedia has booked wrongly on Jan. 20 12:10AM flight. I was very upset and therefore had written to Expedia customer feedback website many times to prove that it is their mistake that they did not book per my timing and asked for an explanation. All they did was just replied to me that I need to call their US Expedia directly as they cannot respond to me officially through email.

After return from Busan, we went to China Eastern main office. They said there are no way to refund us the additional fees due to Expedia's fault and Expedia puts on fault to airline for the fault. I feel that they are really irresponsible and they could have make us missed our trip for the festive seasons. We would appreciate if we are able to get the compensation on this matter. At the meantime, we also found that there were a lot of similar issue happened but there are no help in any of those parties.

This past summer we obtained an Expedia/Citibank Visa card for our vacation. The first time we attempted to use the card while on vacation, Citibank declined the charge. We contacted Citibank and in order to reinstate the card, Citibank insisted on calling us at home. Did I mention we were on vacation? In order to reinstate the card we ended up giving them my cell phone number. I immediately stated getting telemarketing calls from Citibank related companies. I called Expedia to complain and they referred us to Citibank. Over the next 6 months I called Citibank at least a dozen times to request that they stop calling my cell. I even gave them my home phone.

Each and every time Citibank admitted that my name and number were still on their list, but that "this" time it would be removed. Never was. I finally cancelled the card in the hope that the calls would stop. Again, I was assured they would. I still get the calls even though I no longer have the card and the offers no longer pertain to me. I contacted Expedia to let them know the "bad press" they were getting with this ** from Citibank. They sent me what amounts to a form letter saying they aren't responsible and that I should contact Citibank for the "call" I received from them. I really don't think the person at Expedia understood English because they totally missed the contents of my complaint. Oh, and I am on the national Do Not Call List which as we all know is a joke.

I booked a vacation. I had to cancel due to critical illness. Accepted an airline credit with Expedia with cancellation charge. No problem. I redeemed credit and booked a return flight. Expedia sent confirmation hours later different from those confirmed by phone. Almost lost a cruise. It was corrected but total time on phone took 9 hours over two days, this included Expedia agent insisting on return flight before the ship docked. Corrected again but I returned from cruise to find Visa charged with double penalty on booking change fee due to Expedia error. I'm currently on the phone for over 2 hours and going into second day to recover money lost to their mistake. Ain't this a fun vacation?

I bought a USD $2000 flight with Expedia to Tokyo last year on February. Then the tsunami thing came, so I had to cancel the flight. Expedia told me the flight stayed in open state up to January 18, 2012. So I called days before up to that day choosing a cheaper one (USD $1100) but they told me that Qatar, the airline, were going to charge USD $100 for the change. I was already losing USD 900, so they didn't change my flight because I'm not willing to pay more. What can I do in this case?

I booked a flight back in August from Expedia, and then I learned that hurricane Irene is coming. I called and cancelled due to weather. The person in Expedia told me that because it is not illness related, I will not be able to receive money back but because I bought insurance, I will have a credit with Expedia for 1 year.

I called today to find out how I can use the credit. I spoke to couple of people. Some referred me to insurance company. Harry from Expedia told me that I will be charged 150 dollars per person x 3 people, $450.00 cancellation fees. I was in shock because no one told me about any cancellation fees before, had I known about losing $450.00, I would be thinking twice about cancelling the plane. Then I wanted to speak to the supervisor. I was transferred to Judy. She told me the same thing. She also told me that according to their notes, I was informed of $150.00 charge, which I knew nothing about.

I cancelled my flight early October 2011 which to occur over the Christmas period 2011. I was told I would be refunded within 2-10 weeks. I was told on 19 Dec 2011 it would appear in my account within 10 working days from 19 Dec 2011. I am still waiting on 4 Jan 2012. I phoned them up again and was told it would take 7-10 working days. It is worth over 1500 to me.

I booked and was charged by Expedia.com for hotel reservations. My sister-in-law died and I was unable to travel. I contacted the hotel, Westin, Pasadena, who was wonderful. However, because my credit card was charged by Expedia.com, they could not issue a credit. I have attempted 3 times to get a refund through Expedia.com and they just keep me on hold. I am so mad!

I tried booking ticket with Expedia recently and noticed that they pushed me two charges. First, the airline blocked amount on my card and later Expedia tried to make another transaction. Amount was big so Expedia transaction declined and I was told no ticket can be issued.

When I checked with them that airline has already blocked this amount, I was told no it is not possible and I had to call bank, get a confirmation number and give to Expedia and still they would refuse to give ticket unless I pay them. So I had to clear my card amount push in more money and pay Expedia to get ticket. At end of it, my card had two charges one for Expedia and one from airline and I was told one will get released but point being my card limit remains blocked and i cannot use same as airline blocked the same .

I consider this complete rip off and bad management of a transaction and how things are done at their end. If a guy had 50k limit and tried making 45k booking he would need 90k limit to get a ticket out of them. So this is not end of it. Even after all this, I get call next day saying sorry we can't issue ticket and had to go all over again explaining them and trying to get the ticket out.

One of the most horrible experience ever I had with an online portal. So guys be aware of this, when you try Expedia.

Recently, I have booked a flight on Oct 9, 2011 through Expedia US website for my husband to fly from Singapore to Shanghai on Nov 18, 2011 at 11:55 pm and had also received a confirmation email from Expedia confirming my booking on the same day. I was surprised to receive an email from Expedia on Nov 18 morning that my husband had missed his flight because his flight which was supposed to be on Nov 18 12:10 am. I had called Expedia and was told that this is China Eastern Airline fault as they have changed the flight timing and therefore, in order to ensure he can fly on Nov 18, I need to pay another US$335.40 for a one way ticket to Shanghai including Expedia service charge. After five hours call with Expedia customer service staff who just passed my call around from one party to another, I have no choice but to have to pay first in order for husband to fly with me while pending their investigation.

Later during check-in at China Eastern Airline counter, China Eastern Airline staff had printed a copy of Expedia booking and had proven me the booking information from Expedia which is not per my booking confirmation (i.e Nov 18 @ 11:55 pm) but rather Expedia has booked wrongly on Nov 18 12:10 am flight. I was very upset and therefore had written to Expedia customer feedback website many times to prove that it is their mistakes that they did not book per my timing and asked for an explanation. All they did was just replied me that I need to call their US Expedia directly as they cannot respond to me officially through email.

As usual, when I called Expedia US, all their Expedia customer service personnel did was just keep transferring my call from one person to another so that I am tired to have to keep repeating my concern all over again and again and finally hang up my call without addressing my concern. I am very disappointed with Expedia service as I felt being cheated by them and I am definitely not going to book any service with them anymore. Anyway, can someone give me suggestion on how to settle this claim with Expedia?

We have a flight booked through Expedia from LA to Sydney. When we booked the flight we were unable to book a lap seat ticket for our 15-month old daughter. Our options were to buy a full-fare ticket for her or none at all. Just to be clear, this is just about adding her to one of our tickets so she can sit in one of our laps as we've done on the 3 other trips we've taken since she's been born. I called Expedia to have her added to our itinerary (we expected to pay $350 for her) when I was told that I had to call Delta. I called Delta and was told that it was a codeshare flight and the flight was actually booked on Virgin Australia. I called V Australia and they said that since the flight was booked by a travel agent (Expedia), they couldn't change the flight details; those details would have to be changed by Expedia.

I called Expedia and they called V Australia while I was on hold. Expedia then told me that I could cancel my ticket and rebook it with an accompanying infant or that I could try back in a few hours when the ticket desk at V Australia is open and they would sort it out then. As it turns out, the ticket office at V Australia is a 24-hour operation and it could've been handled right then and there. I went back and forth on the phone between V Australia (3 times) and Expedia (5 times) with Expedia suggesting that I can just get the infant ticket at the airport. Finally, an agent at V Australia read the notes of my case to me saying, "When you called last week (my first series of phone calls) we authorized Expedia to add the infant to the itinerary at 10% of the total fare plus taxes. I can't understand why they haven't done it for you yet."

When I called Expedia again they said, "We are unable to issue her a ticket because our system does not allow us to book travel for an unaccompanied minor." Of course, she wouldn't be unaccompanied because she'd be with both of her parentsthose details did not interest them. They then told me that my only option would be to cancel my reservation and rebook the tickets with an infant at a cost of $1000 (the original full-fare tickets were only $800).

Because we booked this flight 8 weeks before our travel date and because getting a passport for an infant requires both parents be present or get a lot of notarized forms/documents, we decided that it was too tight of a window to get her passport on time. We made an appointment at the Customs House that we could all go to and leave with her passport in hand. That appointment requires proof of travel. As of right now we have no proof of travel for her but only for us, so they may not let us get the passport at all. I explained this to Expedia on every call. Without a passport and a return ticket for her we can't get her a visa. Of course, at this point, we might not be able to fly at all because neither party seems willing to issue her a ticket. To V Australia's credit, they have offered to call me back in a few hours after they have Expedia on the line so that we can all be on the same page. I get the full impression that Expedia just wants us to pay an extra $1000 for our trip.

I booked a flight for my husband to Omaha with Expedia. This was my first time to use their service to book flights. I usually use Travelocity. The day I booked the flight, I checked my bank account to see that the $355 for the ticket had been debited from my account on 11/30/11. Today, 12/10/11, while checking my bank account, I saw that Expedia had taken a debit of $355 again! I called my bank in a panic thinking that I had been charged twice for the same ticket, but the bank was able to tell me that Expedia debited my account on 11/30, put the money back into my account on 12/2 and took it back out on 12/9. **?

I have no idea why in the world anyone in their right mind would do something like this. It makes absolutely no sense! Obviously, I had the money the first time you took it out. Why on earth would you put it back and take it out a week later? I'll never booking flights with them again. When I called customer service, I had to repeat myself 5 times trying to get the rep to understand me, definitely a waste of time.

Poor customer service, reluctant to provide solutions. The English language is poorly expressed. If I knew this forum existed before, I would never have booked with Expedia. First and last time. An ordeal to cancel and get credited. When I did, the deductible and name change policies were illogical. Even if I purchased tickets with my money in someone else's name, I couldn't change the name afterwards if the person was no longer flying so I would potentially lost the money! I had to contact the airline separately. What a problem. I never had this problem with itravel2000. This time, I tried to try a different company and it felt as I went to war and back three times. So stressful! PS. Do not use Expedia!

I booked an air travel on November 22 for my son, husband, and father-in-law. I intended to book at 8 AM (as my husband is flying with our 5 year old son), but accidentally booked for 8PM. Opened confirmation today (November 29), as the Thanksgiving holiday is now behind us, to find out what it takes for a minor to fly, and realized my mistake. I called Expedia to ask for help (beg), to change the flight on a reduced fee.

Expedia redirected me to the first airline they are flying on, that airline redirected me to another airline they are flying on, the final airline redirected me to Expedia via a conference call. Expedia hung up because they "couldn't hear us". I tried calling Expedia back, and couldn't hear the woman who answered the phone, and who hung up on me after I said "ma'am, I can't hear you". I called back again, and spoke with the rudest woman on the planet. I get that I made an error. I don't get passing the buck, flat out poor customer service, and rudeness, and giving me false hopes.

They do the bait and switch technique. I spent $65.00 extra, and 32 minutes on the phone. I will never use them again. The customer service is a joke, and would have saved my time, which is more valuable than the $65.00, only if they didn't exist.

Bought air tickets on credit card. Was told that the ticket did not exist and to buy another. The alternatives are too expensive. I asked to speak to a supervisor as I was very unhappy. After 10 seconds, I was disconnected, only got to say hello. She never phoned back. Have phoned them three times now to get them to call me back. I am in the UAE and paying a fortune on toll calls. This is the worst service I have ever experienced. I wish they knew what it is like to have money taken off you for something you bought. Evil. Still unresolved.

Ordered two tickets to New York with return. Expedia provided tickets to JFK and return from Newark when we wanted to return from the same airport. The carrier kept sending us itineraries with only New York to and from. So we went to the airport (JFK) that came in to. So we missed the flight. Delta said it was Expedia and Expedia says it was Delta. I will not use either again. We missed flight. I had to send my daughter back to San Francisco Bay on an American that night and sleep in terminal all night. It costs me $100 and American frequent flyer points; but most of all, it took time I would have had with my daughter. American was helpful, but Delta tried to get me to pay an additional $1400 to fly back that night.

I booked 2 separate tickets on Expedia and for $89.00. I was e-mailed a confirmation number. Then I had to call to get the airline confirmation number then I was told that my reservation had been cancelled due to a price change. Expedia had not gotten the price approved by the airline before advertising it. They sold it to me not once but twice this price.

I was told I would be billed for the remaining portion of my cruise. I never was. Then my wife was told the reservation might be cancelled for failure to pay by a deadline imposed by Expedia. I had been told when making the reservation that it was in my interest not to pay the entire amount at that time but to wait for the billing. I had received no such bill!

I called to change a reservation three days ahead of the flight. The operator told me that I had penalty of $150 and can do it next day. Second day, I call 6 times from overseas and was put on hold for one hour each time and ended by losing my ticket. Two times I had nice staff and the last time was the rudest ever! I am an Expedia frequent flyer but big disappointment, hope the big boss hears my story.

Trip ID- **, Case ID- **. I have cancelled a trip on 11 Oct 2011, and was told that amount $3,500, will be refunded in 6 - 7 days. I have called you approximately 10 times. Every time I called, you will put me on hold for 20-30 minutes, and will say that the refund has been already processed, and that I will get it in 3-4 days. Today, it has been one month, and still you are saying the same thing, that the amount will be refunded soon. I have been repeatedly calling customer support, and was ** off by your support.

My card was charged without authorization. Do not give these people your card number because they will not do what you tell them to do and then they will not want to give you your money back. This is the worst agency ever! I had to call the credit card company and dispute the charges on the card and then call Expedia multiple times to get them to cancel the reservations, which they have not done yet. This is ridiculous and no one should have to go through this when they are checking rates and reservations. Call the hotel directly and save yourself some time and heartache!

I had booked a family vacation via Expedia. My family and I flew from Newark to Punta Cana, Dominican Republic on 8/21/11 and stayed at the Rui Bambu Hotel. However, due to hurricane Irene, we were unable to fly back into Newark on the scheduled flight on 8/27/11 and were forced to extend our stay one full week returning on 9/3/11.

I had spoken to the Expedia representative at the hotel on Thursday, the 25th and expressed my concern about the hurricane heading towards the north east coast of USA and asked if we should make arrangements to leave on Friday, the 26th. I was assured that we were going to be able to fly out as scheduled on the Saturday, but that she would keep us informed should plans change. This did not happen, and I was not assisted in anyway once we realized that our plans would change. I am totally disappointed and dismayed at the complete lack of information or initial communication provided by Expedia following the closure of the New York airports.

The representative at the hotel was of no assistance to us whatsoever. The first 3 days after the closures were essentially a black-out in terms of any communication. I spent many hours on the phone, most of that time being placed on hold (my phone bill on return was over $1000) with no satisfactory response. I went to Punta Cana Airport to get a resolution, only to discover that the Continental staff were equally incompetent and provided no further help to the situation. Expedia's response was totally unacceptable. I can only assume there were no crisis management plans in place, or if there were, they were totally ineffective!

I am acutely aware of the vast number of Expedia customers who were unfortunately stranded all over the globe and how difficult it must have been for Expedia to re-organize and even to reschedule flights but there is no excuse to have no information and what appeared to be no one manning the phone lines to provide confident reassurance that Expedia could get my family home safely. I was forced to spend an extra 7 nights in Punta Cana, having to move hotels due to an overbooking at the Rui Bambu after 5 nights.

Expedia were again no help to us, and we had to make our own arrangements to move hotels to a more expensive Rui Palace hotel, as this was the only one that had any room to accommodate my family and to add insult to injury, we had to walk to the other hotel. The extra hotel costs alone were over $3000. I requested that Expedia reimburse my hotel expenses that, indeed, they forced me to incur. I was offered a $50 voucher on any future travel with Expedia.

I booked flight to/from Chicago-St. Cloud, MN, plus flight insurance, which ended up being another waste of money. The times I'd asked to change my flights to were all available on the Expedia site. Yet, they would only refund my money and allow me to use it plus a $150 fee to change it. One customer service guy said go to American Airlines and see if you can get on standby. I mentioned it to my brother-in-law who does something at the airport and he said the flight I wanted was wide open.

So then when I'm looking on the Expedia site to confirm my flight, it says Not Booked. And they refuse to give me any money back. They blame it on American Airlines and me. Apparently, I shouldn't have gotten on that earlier flight. And, after being on hold for hours, talking to everyone for 10 min intervals, the last supervisor I spoke with actually threatened me to not go to the airport on the day I was to leave whether trying to fly using the non-existent ticket I had in my hand or stand-by. He would not tell me why he was being so threatening, but I'm not exaggerating his behavior.

Statements like "I cannot impress upon you enough how much it will be in your worst interests if you try to fly out of St. Cloud on Sunday. Do not show up at the airport." As if that wasn't bad enough and repeated enough, he brought in my brother-in-law as well, stating explicitly that "you will be in so much trouble and cause so much trouble for your family member as well." They even said if I bought a ticket, I'd better not try to fly that Sunday!

I was booking a flight from Dubai to Manila. I selected the flights, it was about $900 and then got a message that said something like "a lower fair is now available", the lower fare was $500. Then I continued the booking and then got a message that the fare is no longer available and the new fare is now $1200. In frustration, I went to Travelocity and booked the same flight for the $500 fare. All this occurred within about 15 minutes. I get the feeling that Expedia runs some sort of algorithm that allows it to charge more money when certain parameters are met (like seats are running out). I have now switched to Travelocity - no BS at their site.

I have been searching for a flight from Edmonton to Las Vegas for my wife and I for Nov 6 - 12, 2011 through Expedia.ca. I found a flight and saved it to my Expedia Itinerary. The total was $1025.98.

I received an email from Expedia.ca stating they had a better price. "Your old price C$456.00, Your new price C$315.00, Your saving C$150.00 Hurry! Book this great fare before it's gone."

When I tried to book this offer on there hyperlink, I could not find it. I called Expedia and spoke to three individuals, first Shady, Wassim and lastly Freddy. All of them spoke about some compensation. After being on the phone for one hour, I was told that the fares had gone up and that there was nothing they could do. Meaning, they would not honor there email price of $315.00 and that millions of people received this email. Of course I have the email as proof. Can anyone, please help me? This is so very misleading for them to do this.

I booked a flight from Hartford to St. Thomas for February of 2012. It was booked and paid for in May of 2011. Today, they e-mailed me to inform me that the Airline (United) had changed the departing flight from Hartford to Chicago and there would not be enough time to make the connecting flight to St. Thomas. The woman I spoke with had me on hold for at least 1/2 hour and finally told me there was nothing they could do because they were just a travel agency and that United was the one at fault.

Isn't a travel agency that you pay over $1,000.00 to almost a year in advance supposed to help your travel plans go smoothly? Apparently, not Expedia. If it is United's fault, as Expedia claims, then shouldn't Expedia act as an intermediary for the consumer and make sure that their consumers' needs are met? Isn't that what a travel agency is supposed to do?

They told me that United offered to fly us out of Hartford a day early to Chicago and we would have to stay overnight in Chicago and get the connecting flight in the morning. I asked if we would be compensated for our hotel stay in Chicago and was told, "No they could not accommodate that request". This is totally unacceptable. I booked through Expedia in good faith months in advance of my travel. They must have known full well that this might happen, but I had no idea that this could happen.

They offered to give me a refund, but I have already paid non-refundable deposits for my accommodations in St Thomas (over $1,000.00) and we have been planning this trip for over a year! Now, my husband has to take an extra day off from work. We have to travel to Hartford a day early and stay over in Chicago at our own expense, though it was not a fault of our own. It is just plain wrong and I do not think they should be allowed to get away with this shabby treatment. I will never us Expedia again and would like, at least, for our hotel in Chicago to be paid for.

This is regarding the flight ticket that I booked through Expedia (Expedia itinerary number **).

I was given a two-stop flight (Indianapolis-Toronto-Zurich-New Delhi). When I reached the Indianapolis airport on October 13, 2011 to board my Air Canada flight to Toronto, the Air Canada staff didn't allow me to board the flight as I do not have the Canada visa. I was not aware of the requirement of having a Canada visa for flying to Canada, even if it was a connecting flight. When I called Expedia regarding this, they denied any support and told me that it was traveler's responsibility to know the details of visa of the countries they are transiting to. I requested them that since this special requirement was not mentioned in your e-ticket, how would I know whether a visa is required to transit Canada?

Later, I requested them to cancel this reservation and issue some other ticket to me as I needed to visit India on some emergency. They denied any help and told me that "your entire ticket (worth $1440) is lost and you won't get any sort of refund on this". I was completely lost after hearing this. I pleaded that this is a big amount for me and I cannot handle this loss, but there was no word of sympathy from Expedia. I spent almost three hours talking to Expedia agents before the departure of the flight. Since I had to go to India due to some emergency, I purchased ticket with even higher rates from some other site (makemytrip.com). The e-ticket of this site clearly says that if you are traveling through Canada, then you need to have visa for the same. But Expedia didn't mention this in their e-ticket.

I would request the concerned department who will look into my issue to please help me on this. I think I deserve total refund of my ticket. Thanks.

When I booked my stay in July 2011 thru Expedia, I was offered a $50 debit card if I used my MasterCard and a $25 hotel credit if I booked more than three nights. When I checked into the hotel, I asked about the $25 hotel credit and they said that they don't issue hotel credits and I would have to contact Expedia. I wanted to make sure I received the $25 credit while I was still on vacation so I called Expedia the next day and was on hold for 30 minutes. Expedia informed me to check with the manager of the hotel. I did and still no luck. I called Expedia back the next day and they said that they couldn't do anything about that.

After my trip, I went online to get my $50 debit card mailed to me and the online submission said delivery date would be August 12th. So I waited and then called. The representative told me to wait another week. When nothing arrived, I called back and the next representative told me that its taking longer than expected and to give it twelve weeks. It's now going on week thirteen since my trip.

I called them at least six times and sent emails at least ten times but still nothing is resolved. I don't think they even read my emails. They sent me the link twice to have the debit card mailed to me, and I already did and stated in my emails.

I now wish I would have just booked through the hotel to save $40 instead of booking online through Expedia with the expectation of saving $75. I am frustrated and still waiting. I wasted calls and emails and spent at least two hours on the phone waiting and speaking to agents with no resolution.

A $75 credit towards my next trip would have made me try Expedia again and give them another chance but that would have to be upfront because I am not waiting for any more credits or debit cards.

I bought a ticket online. Then, I had to change the date for some reason. I had to call 3 times for confirmation. Finally, they sent me an email. I went to the airport and at the boarding pass issue section, they said my name was not in the system! The trip was so important for me. I didn't have any other choice but to buy another ticket (the ticket that I had to buy was almost $3000). I called Expedia from the airport and they put me on hold for 45 minutes. At last, they said that nothing's wrong with my reservation.

After my trip, I called Expedia and asked them for a refund, considering the fact that it was their fault. It's a month that I keep calling and calling. And they keep on putting me on hold (one time I had to hold for an hour). They say that they are going to consult it and will call me in some days. But I got no reply. I have to call them again and describe the problem every time. It's funny how when you want to buy a ticket, if you get cut off, they will call you right away. But in this situation, I have to call them twice just because we got cut off. I'm pretty positive that it was from them. I'm sure they have eaten all my money. It's no fair. All my time is wasted. All my nerves are wrecked. And I can't do my job right just because I have a lot on my mind.

Criminal obtaining of personal data using the Internet by expedia.com.

I tried to book an international flight through expedia.com and I followed through all the various steps: I chose my itinerary, gave all my personal data including my credit card, passport, address and telephone information. At each step of the way, the price of the ticket was confirmed and guaranteed as $591. After I authorized the transaction to be paid, I was then told that the ticket was not available at that price, it was now $850, and I simply had to click to confirm the price change.

This is a criminal usage of the Internet to coax personal data on the pretext of issuing a low-cost ticket. I will furnish more specifics upon request, and I would like to be informed of action taken. Thank you.

I called in my reservations, gave the person all my information, who kept asking me to repeat the spelling. I stated that they would send me my itinerary. I never received it, so I called back--again and again and again (thirty plus minutes each call). Once I got my itinerary, I found out that my last name was spelled incorrectly even though I had spelled it twenty times at least. Also, my email address was spelled wrong. After talking with four different customer service people who none of them were Americans! When I asked where I was calling, they said the Philippines! No wonder no one can spell. Now here I sit wasting my day, on hold waiting over thirty-four minutes for a supervisor! Never will I use this company again.

Expedia does not have enough phone staff to handle volumes in a reasonable way. I was put on hold for "3-5 minutes" and ended up waiting 25 minutes before being put on hold for another 10 minutes, because I wanted to talk with a supervisor.

I booked myself to a hotel in April for July. I was offered a $50 gift card within six weeks of stay completion. The card wasn't sent within the time frame, so I tried emailing two times without a response from them. Finally, I called. During the one hour and thirteen minutes phone call with long hold times, I was informed of multiple incorrect items such as no such offer existed, offer wasn't for the hotel I have chosen and since I paid with using Visa card instead of a Mastercard, I wasn't eligible.

I related that there were no eligibility items attached to the offer other than completing a stay and giving street my address for the gift card to be sent to. In this case, the supervisor who came on the line was incredibly punitive and degrading when the original agent was merely misinformed. This has really changed my attitude towards Expedia!

I was confirmed for a return flight from Singapore to Brisbane on 5th of August via an email. However, on 12th of September, Expedia called to cancel my flight due to insufficient seating. No one seems to want or can take responsibility for this, and not even the manager I spoke to. They are making me cancel that flight and rebook the flight now, which is definitely a huge difference in fare.

I called late one night to ask a few questions about an upcoming trip I was planning through Expedia. The individual I spoke with, first of all, did not speak English clearly, and I believe he had an extremely hard time understanding what I was asking him and a very hard time relaying his answers, which were all incorrect. I ended up having to do a lot more leg work on my end to mend problems that I was hoping to avoid, which is why I called Expedia's customer service in the first place. I will be more than happy to be more descriptive about this situation and make a formal complaint if I need to. I did inform the customer service representative that I would file a complaint if I ran into trouble and ended up having issues because of incorrect answers he had given me. I am here to lodge a formal complaint. Thanks.

This past weekend, I was expecting to go to Chicago and enjoy my last holiday of the year. Unfortunately, my entire experience was soured by the time I got there. On August 14, I had booked my trip online which included airfare and hotel on Sept. 3 returning Sept. 5. These charges were reflected in the email. On August 17, I realized that I needed to arrive in Chicago a day earlier, which meant changing my flight and accommodation up a day. I called customer service, where I explained that I would like both my flight and hotel moved up to Sept. 2 with a return of Sept. 5. The representative was extremely helpful and quoted me an incremental cost of $331.73, which I agreed to pay based on the information he gave me; stating that both my flight and hotel bookings were moved up a day to Sept. 2.

Upon arrival in Chicago on September 2, I made my way to Hotel Sax where my reservation was supposedly made. After spending a total of 10 hours traveling, I was exhausted and looking forward to checking in so I could rest, shower and get ready before heading out to dinner. I tried to check in and the the person at the front desk told me that there was a booking under my name, but that it wasn't until the following day, September 3. She recommended that I call Expedia to have the issue corrected, which resulted in the following:

I called Expedia and explained that I had changed my itinerary and that my flight info was updated, but clearly there was a mistake as the hotel was not updated and I had already paid for the extra night and flight penalty. The representative I assume checked the computer to see my itinerary details, but they did not show my hotel booking update. After about 15 minutes of back and forth regarding my changed itinerary, the rep said that she had to put me on hold. After waiting for 45 minutes, the rep hung up on me. After spending an hour on the phone paying long distance was bad enough, but to be hung up after that just made things worse.

I immediately called back and a different rep answered. I once again had to explain my situation. She told me that Expedia did not charge me to change my hotel booking and that if I wanted the room for tonight, I would have to pay $118. After repeatedly explaining that I would not be paying any more because the charge for the extra night was already billed to me, the rep said she had to put me on hold for "3-4 minutes" so she could talk to technical support about the credit card charges that I incurred. Since I had previously been put on hold for nearly an hour, I asked the rep if she could take down my number and call me back as I didn't want to continue racking up long distance on my cell phone. She told me that there are blocks on their phones which do not allow them to make outgoing calls. I waited on hold for 2 hours. Not once did anyone check in to let me know what was happening.

Once I was taken off hold, I was again told that there was no additional charge to my credit card and that there was nothing she could do. However, she was going to talk to her manager to see if it could be resolved. Once the manager came on the line, I was then told that he would take my number and call me back with an update as soon as he had one. Interesting, I thought you guys couldn't make outgoing calls? After a total of nearly 4 hours without a hotel or an answer, the manager called me back. He told me that he had just tried to charge $118 to my credit card, but it wouldn't go through for some reason. First of all, what gives him or anyone at Expedia the right to try and charge something to my credit card without permission? Never once did I say that it was okay, in writing or verbally. I'm pretty sure that's illegal.

After expressing my anger about the manager trying to charge to my card, I explained once again that I would not be paying anything additional because I was already billed. The manager refused to let me get a word in. He repeatedly cut me off and told me that I was wrong and that I was making up my story. In the end, I had to find somewhere else to stay; in a city where I didn't know anybody and had traveled to on a budget. Meaning, no additional funds to pay for another night in a hotel. I have a copy of my mastercard bill which I would be more than happy to show you as proof that I was charged for my request to move my itinerary up a day.

I was and still am furious and thoroughly disgusted with the lack of service I received. Over the last 9 months, I have been a regular Expedia customer, whether I booked or friends that I was traveling with booked. This experience has definitely left me with a negative impression of Expedia.

This organization is amazing. For one, not a single person spoke clear English so it is very difficult to understand them. Secondly, they haggled with me over a refund when the area I was traveling to was under an emergency, mandatory flood evacuation.

I will not book travel through Expedia again and recommend that others go through another booking route as well.

Please copy my information to your social media accounts and address books, Please have your recipients to do the same until the word reaches all parties regarding Expedia.com.

Do not use Expedia.com for travel.

We (my wife Patricia and I) had a trip planned for this weekend to New York City, but due to "common sense," regarding Hurricane Irene, we chose to cancel. Expedia.com is quick to take your money but the nightmare begins when you try to cancel. We spent approximately four hours trying to cancel our plans in advance with the most grueling two hours of our lives dealing with this Expedia representative named (yeah right) Mary with her Asian accent. We could hear small children in the background as Mary screwed us for two hours doing everything she could to get us annoyed enough to hang up the phone.

I think this is a "tactical" ploy by Expedia.com to discourage people to hang up and still able to collect their money. This travel company is the worst, so don't get fooled by that nice greeting (**) from Scott (I assume the company president) when you call.

Do not ever use this service!

I purchased flight tickets to go to Mexico for my son, my wife and I. The tickets were from San Francisco to Guadalajara, Mexico, leaving on August 2nd and coming back on August 20th of this year. My wife could not fly with us on August 2nd so she purchased her own one-way ticket to fly one week later from San Francisco to Guadalajara. When we called Expedia, they told us that they checked with Continental on August 3rd and was advised that she could still use her return flight from Guadalajara to San Francisco.

When we arrived at the airport around 5:00 a.m. (our flight was departing at 7:00 a.m.), we were told that the flight for my wife got cancelled on August 4th because she didn't fly from San Francisco to Guadalajara. We immediately called Expedia and Valerie did confirm that my wife had called on August 3rd to make sure that she was going to use her ticket from Guadalajara to San Francisco and that Expedia also called Continental Airlines to confirm. The supervisor (**) from Continental in Guadalajara Airport said that there was nothing that they could do but to sell us another ticket. Valerie from Expedia called Continental Airlines and was told the same information--that the ticket got cancelled because they didn't have any record of Expedia calling in to make sure that my wife was going to able to use her ticket from Guadalajara to San Francisco.

The itinerary number is ** and it is under the name of Armando ** with e-mail address: **. There were three travelers and my wife's name is Veronica **.

Very disappointed. Poor customer service, representative was not willing to help at all, unwilling to cooperate with our issues and just left the line and put us on hold for more than 30 minutes and still counting --now is 65 minutes. We appreciate the excellent music but seriously, stop wasting our time. This was a family reunion and it has cost us money. Father and daughter didn't have enough time to talk to each other because we were on hold with Expedia for more than an hour.

He has no knowledge of his job, flight details and airlines. WE RECOMMEND this dude with the Arabic accent to be trained properly. He doesn't have any feelings towards females and elderly. Expedia should reconsider hiring people like this who don't understand their jobs. I plan on sending my phone bill to you guys. This is my serious review, to all future customers of Expedia. If you need more details, I'll fill you in.

Renuka

I booked with BCAA -expedia.ca.

I booked a holiday with them and needed to change flight times or even cancel trip if need be and rebook. When I called the phone number they gave me on the back of the itinerary, no one could find me. I was on the phone for about six hours and got transferred many times, and was told to call about nine other 1-800 number. No one could find my itinerary to help me.

About six hours later, on about the 9th different number, I was told to call someone who said they found me. They found me only because I gave them my visa number. I was not too happy about having to do that. After being put on hold for 25 minutes, the system hung up on me. When I called back, they could not find me again.

My oldest daughter ended up not being able to go on vacation with us because we were unable to change the flight times or cancel the trip. This has been the worst holiday I have ever had, and by far the worst customer service I have ever had. When I got back, it took numerous calls and about four hours to speak to an escalation department person, who could not help me and believe it or not, proceeded to put it forward to the higher escalation department.

By the way, their escalation department is located in Egypt.

My husband booked a flight to go to his family reunion. He unfortunately was called out of the country on immigration business for the government. He will not be back in time for the flight. Expedia will not work with us to refund or voucher or change the date of the flight.

I booked online and on the mobile app when you put in your departure date and then go to put in the return date, the page reloads, defaulting the departure to the current month. So my booking was made for August 19 instead of October, which is what I wanted.

Expedia refuses to correct the issue even though I called within moments of opening my confirmation email. I spent a total of two hours and 40 minutes on hold, repeatedly shuffled from one agent to another, hung up on (dropped call?) and was told by one escalation agent that she would personally call Air Canada to see if she could waive the fee and she would call me back. She never made that call nor phoned me back.

Air Canada has a policy that any ticket can be cancelled within 24 hours of booking. Expedia tells me that is impossible, and that I must pay a fee of 150 dollars plus 75$ to cancel, or pay 150 to change the booking to the correct date.

I have Googled Expedia and found my problem is common and the performance of Expedia, as I experienced it, regarding customer service is also common.

I booked a round trip air fare through Expedia. I also purchased the travel protection insurance in case of any complication with my work. My client fell through after traveling out of state and I needed to get home ASAP. After calling the airline, Expedia and the travel protection people, I was told by all 3 that I would be penalized for changing my flight plans. it not being because of a verifiable death in the family!

I explained how urgent it was to get home so I could get back to work. I was told to pay $100 for a rebooking fine and I would have to pay for a new flight! I told them that was unacceptable and that I did not have that type of money to waste. They told me that is not their problem and that the insurance I paid extra for does not cover work complications!

I spend 45 minutes with reservation rep to book a trip to Italy but in middle of conversation he hung up on me because I did not provide him with my credit card number until he provided me with grand total of the entire trip cost. I called back and spoke to a "supervisor: who informed me their reps can do anything at their discretion. Supervisor could not find any trace of my call and god knows what he could do with my information.

I have been on the phone with Expedia for over 2 hours with no resolution. I booked a flight with Expedia in August 2010 to Las Vegas. At the time, I had to cancel due to work obligations. I was told that I had 12 months to use my credit. It is now July 2011 and I am being told that I had only 10 months to rebook a flight, but 12 months to fly. I was never informed of this. How ridiculous! I was never informed of this; and I am now asking Expedia to remedy the situation. After speaking with Andrea from your corporate office, she explained that there was no record of my flight. My cancellation # is S13179031. I have documented it and had 12 months to use it. After another hour on the phone, I am now given a ticket (# 005791-20274-014). They will book my new flight but want a $150 change fee which I feel is unacceptable after all of my trouble.

I am traveling with my family and I want to be on their flight. At the time of this e-mail, the flight was available. The flight is #2775 on Friday, September 30th, with a return-flight on Sunday, Oct 2, 2011. I am asking to be placed on this flight with my family and would also like the $150.00 fee to be waived. I am now on the phone for over 2 hours, on-hold. An immediate response would be most appreciated. I do not feel that I should have had to go though this as I did everything I was asked to do. Emily at Continental is informing me that this is an Expedia issue and she will not compensate me for booking through Expedia. She has told me that a consumer should know better and that they have these problems all the time. Her exact question to me was, "If you bought a coat at Wal-Mart, would you return it at Target?" I documented the information and called to reserve this flight on time.

I have been told to call 6 phone numbers from Continental back to you. I am now asking you for your help in this situation. No one has been considerate at all, just pointing the blame on each other. As stated before, if Continental is going to work hand-in-hand with Expedia, a consumer should not have to be in the middle of their differences. I would appreciate an immediate response to this situation. Please do not put the consumer in the middle of your differences. It is not only frustrating; it is a waste of our time. I am asking you to do the right thing and compensate me for the difference in price. Thank you, Michele **, Debbie.

I received confirmation of airline tickets the afternoon prior my departure--when the tickets were booked over 10 days previously.

When I earlier contacted Expedia, Continental Airlines, and my credit card, there was no record of tickets. This occurred during the "blackout" when Continental-United lost use of their computers and countless flights were canceled.

I believe Expedia booked me at the last minute when seats were found yet never advised me of problems or delays in booking. While at the beach with my son, I was "booked" by Expedia. Not within the typical 24 hours via email. When I tried to discuss, I was disconnected three times and told by Meredith I was a "no show." I tried to explain I never knew I had tickets since there was no confirmation by anyone in the past 10 days, until the day before!

In the beginning of May, I purchased an airline ticket, 1 month in advance, through Expedia to fly one of my friends and her infant across the country to see us. I was talking to my friend over Skype the night before she was supposed to leave for her flight early in the morning, as we were discussing our plans. Something told me to check my e-mail so I could view the itinerary to see if the flights changed. Good thing I did because the ticket went from booked/purchased to unconfirmed! There were no e-mails sent to either of us, no phone calls, etc. If I wouldn't have checked my e-mail from the date I received my "receipt" a month prior, and clicked on the "View my itinerary" link, my friend would have gone to the airport all packed with her 7.5 month old infant with no plane ticket. I tried calling Expedia, got disconnected 4 times, and later found out that the lowest fare was more than double the ticket price we selected a month prior. They tried to put it in the airlines saying they cancelled the reservation for some reason or another, and to try calling them for a lower fare as it's up to them. So, I called Delta and explained what happened. They said there was no ticket in their records (the reservation was cancelled before it was taken out of my bank, yet the $7 booking fee from Expedia was taken out of the account), so he told me to call Expedia and talk to them. Finally, I ended up talking to the military airfare line through the airline and somehow got a ticket that was less than the original ticket. My friend was booked and ready to fly out 6 hours later.

Another Story with Expedia: We booked 2 tickets through Expedia to fly out my husband's brother and brother's girlfriend (also booked a month in advance). They arrived fine as everything was confirmed. When we went to take them back to the airport on their way home, we got a call from them saying the flight went from 6:55 AM to leaving at 6AM and they missed it. There was no warning. No e-mail, no phone calls.

I booked a vacation package, a trip for 2 to Las Vegas. One week before we were to travel my wife broke her ankle. I called to cancel the trip. The agent at Expedia told me that I would get a refund for the hotel because I called early enough. I was told I would receive a credit with the airline for the flight. I asked the agent if there was a reference number for the call and was told I didn't need one everything was cancelled. Two months later I still had not received the credit. I called back and was told that I no longer would get a refund because I did not cancel the trip.

After being on hold for 45 mins then being disconnected, I called back. The new agent could not find record of my call and we started over. After explaining again I was put on hold for 30 minutes then disconnected. I eventually was able to speak to an agent in the escalation department. This agent called me back after 2 hours because she wanted to listen to the actual calls.

She called back and could not find the calls. Then tells me that she has not choice but to go by what the notes on the file say. These noted do not remotely come close the actual conversation!

I was leaving for a funeral in Indianapolis IN, on 05-27-2011..Due to thunderstorms in Charlotte, NC. , The U.S Air flight 4240 4:33-pm flight from Newport News to Charlotte was delayed. There was another flight scheduled 6:00-pm. The attendee changed my whole flight which would have put me in Indianapolis late which someone was scheduled to pick me up at 9:45 pm.

With the change it would have put me in Charlotte after the flight from Charlotte to Indianapolis would have already been gone. I went to try to get another flight which was flight 4860. That flight was eventually cancelled. They had a flight the next morning from Newport News to Indianapolis to arrive in Indianapolis at around 12:00-noon. The funeral was at 1:00. Been contacting Expedia since 05-27-2011. Put on hold. promised refunds. nothing. Today is 06-10-2011, and I have been on the telephone for 36 minutes..

I booked a return ticket from Mexico City to Madrid, leaving April 29 and due to return June 20. I got an email today from Expedia saying that British Airways had cancelled the flight from Madrid to Mexico City but was willing to offer alternatives for no extra cost. However, the other dates being offered were not acceptable, so I asked for a full refund. Expedia said they would give a refund, but that they did not know how much it would be, and that I will have to wait for up to 12 weeks for my refund. In the meantime, I will have to buy a brand new ticket to Mexico City despite not having received the refund yet and so not having the means to buy the ticket.

Hello. I have a problem with an internet travel company, Expedia.ca. I bought a pair of tickets. One of them had a misspelled name, so the airline told me the passenger would not be allowed to board. After talking to Expedia, they finally agreed to give me a full refund if I was not satisfied. I called the airline company Aeromexico. They told me the problem was still there, so I called them up to cancel. At the end, I did not get a full refund. So, I had to pay.

The total cost of the tickets was $799.00. I will get a refund on my credit card for $240.00. For the rest, I was promised a voucher to be used in Expedia.ca's site. At the end, they did not give it to me. So I lost all. At the moment, I have not been refunded anything. I called them and they said they will put me with a supervisor, which never happened. They put me on hold for hours in their company at Egypt. Is there any legal help I can get? It's incredible how this company rips off people. I have researched and there some similar cases in the internet. I think is the tip of the iceberg.

Expedia did not honor their price match guarantee at all. I spent 6 hours on the phone getting the run around and ended up cancelling my whole vacation package. I first started out by saying that I had found a better price at Orbitz and mentioned that I had used a promotional code to obtain the better price at Orbitz. The agent at Expedia confirmed that they are able to price match it and that I would have to book the original price with Expedia first and they would refund me the difference in price plus a $50 voucher to be used towards another vacation. I then agreed to purchase the package at the original price. The agent then patched me through to another service department and after this everything went downhill.

I was patched through to the wrong person after waiting on hold for more than 30 min. Then I was re-routed several times and got disconnected several times as well. After 2 hours of this, I finally got hold of someone that was going to do my refund. She then proceeded to tell me that they are not able to honor the price match guarantee because I had used a promotional code on Orbitz to obtain the better price! I told her then that I wanted to cancel the whole thing and was going to book with orbitz. I asked her to send me a confirmation email stating that the whole amount of my vacation package was refunded.

I received an email that only the hotel portion was refunded. I then had to call the horrible 1-800 number only to be put to several agents again until I got a supervisor on the line. I was demanding to talk to corporate office because I had enough of talking to offshore service agents. I was told to wait several hours until the corporate office opened. I waited for 5 am pacific time and had no choice but to call the 1-800 number again and was put on hold for another hour until they got hold of someone in corporate. After all this, I finally spoke with Felicia in corporate and was only offered a lukewarm apology for my troubles!

I am writing in regards to the mistreatment of my grandparents by the Fleetwood Company. I was recently made aware of the problems that they had with this company. I feel that Fleetwood see them as elderly people living in the country, with nobody to fight for them. After needing a new home for 15 years, my 74-year old grandparents bought a Fleetwood home. It was delivered to their property in February 2010. It took four weeks for the company to finish the installation. This meant that my grandparents could not move in and yet they were making monthly payments.

They made calls to Debbie ** at Fleetwood several times a week, and they were ignored. Critical issues like leaking toilets and sinks were finally resolved, and they were able to move in after waiting for 28 days. With the help of my mother, a list of issues was sent to Debbie within the 90-day window, as specified by the warranty guarantee. On the top of the list was the carpet that was not installed properly; it had several rolls and humps in many of the rooms. The next item on the list was two of the three toilets were cracked around the rim.

Finally, after several more calls to Debbie, a man named Dale was sent to the home. He fixed a few other items that were on the list, leaving the carpet and the toilets because they were not on his repair list at the time. He was curious as to why they were not repaired, and he said he would ask Debbie. He came out a second time for more repairs, but again the carpet and toilets were not on his list. He informed my grandparents that he was going on vacation, but would again check with Debbie regarding the issues. He did not return to their house.

My grandparents continued to call Debbie. She told them that they were beyond their 90-day warranty period, and no repairs would be made. Since that time, the kitchen sink began to leak again. They had to repair it themselves. They continued to call, trying to get someone to fix the carpet because it was a safety issue. The humps in the carpet could cause a fall. Given the fact that my grandmother had four back surgeries and is awaiting a knee replacement, a fall would be very detrimental to her health.

I got involved after a recent visit. I asked them why no one fixed the carpet. They told me about the problems that they had with Fleetwood customer service. I became enraged when they told me about a hateful letter that they received in January from Debbie that told them not to call her anymore because she was not going to return their call. I called Fleetwood on March 25 and left a message for the service manager, Jim **. I received a return call from Jay **. He said that he pulled the file. The carpet was mentioned, but it was a retailer problem. My response to him was, "Are you not the retailer?" He again told me that nothing would be done because it was beyond the 90-day window. He stated that the toilets were not mentioned. I explained to him that I know for a fact that they were mentioned because my mother wrote it down and their associate, Dale, mentioned them during his repair visits. I again asked to speak with the manager.

I did receive a call from Jim **, the service manager. He stated that he reviewed the file and nothing would be done. I discussed with him that Dale, the repairman, was curious as to why he had not received an order to repair the carpet and toilets. He said that he was not aware of this person, even though Dale was sent by their company. I expressed my concerns regarding the mistreatment of my grandparents to Mr. **. He did not seem concerned until after I mentioned that I would be filing a complaint with the Better Business Bureau (BBB).

The customer service department of this company seemed to not care about the safety of their customers. Once they had their money, my grandparents were left to fix problems on their own. There is molding that is nailed back in place because it was pulling apart, sinks that they had to repair on their own and much heartache. These concerns were verbalized and ignored by the company during the warranty period. They have conveniently misplaced the handwritten list of issues that was presented to them during the warranty period.

Their associate, Dale, seemed to have a copy. However, now that their lack of customer service is being questioned, no one can seem to find the list. In regards to the document certifying "warranted repairs were satisfactorily completed and acknowledged via signature on applicable work order", the company did not give a copy of any signed warranty repair documents to the homeowner, as they were signed electronically. My grandparents stated that it was not explained to them what they were signing, and they were completely unaware that the repairs to the carpet and the toilets would not be completed.

They assumed that the repairs would be done at the next visit, which never happened. They are very trusting people, and they did not think that the company would swindle them the way that Fleetwood did. My regret is that my grandparents did not involve "the homeowner's relative" in the initial decision to purchase a Fleetwood home. I would have researched the company before allowing them to spend their hard earned money on an inferior product like this company produces.

After reading all of the complaints about this company online, it seems that the only people still purchasing their product are elderly people who do not have a way to read all of the scathing reviews of the product and the customer service. It is truly a shame that they feel they can take advantage of trusting elderly people the way that they did. I hope that potential buyers of their homes read all of the reviews before purchasing. The company refused to repair the problems, even after a complaint was filed with BBB. I discovered they are not a member of the BBB-- big surprise. Their work it shotty style at best. They would not be ranked highly in the BBB due to all of the complaints.

We purchased a Ticket from the online website Expedia last year. The airlines changed their flight schedules on January this year. We were never notified via e-mail of the change and my wife called a week before the flight to confirm the schedule and she was told that all was okay. We arrived at Las Vegas Airport at 1600 hours and the flight she was supposed to fly was at 1805 hours. When we arrived at United Airlines counter, we were told that the flight schedules were changed and she missed the flight. I called Expedia so they can help us, they wanted to charge me $800.00 for the ticket because we missed the flight.

I stayed on the phone with them for more than two hours without any results. My wife went to the counter and talked to an employee at the United Airlines counter, he saw how devastated she was and helped her fly next day without any extra charges. If it was not for that man, we would have lost $1100.00 for the ticket or we would have paid an extra $800.00 in order for her to get where she needed to go.

I purchased a return ticket from Sydney to Moscow through Expedia.com which involved flights with Aeroflot and QANTAS. I used the first leg of the trip and could not travel on the return. I called Expedia to try and claim back the airport and other taxes on the unused part of my ticket. They told me their policy prevents them from issuing such refunds although they confirmed that I was entitled to a $495.50 refund on the taxes and referred me to the IRS to claim this. The IRS International Law Department told me the that IRS has absolutely nothing to do with the case whatsoever.

After calling Expedia back, and informing them of the IRS response, they told me that the airlines involved should refund the taxes. Both airlines repeatedly insisted that Expedia must refund the taxes. Closed doors on all sides, and someone is illegally pocketing my taxes.

I booked and confirmed 4 tickets round trip to Miami, Florida from Newark, NJ through Expedia.com, leaving on 4/14/11 and returning on 4/18/11. After I opened my email, I found the return date was 4/20/11. It's definitely an error. Because after a long week search, I selected the best deal with tax which is $289 each ticket. My wife and I both are taking off from work until Monday (4/18/11). No way I wanted to get a return ticket for 4/20/11. But I do not have any proof that I did not choose 4/20/11. I think Expedia.com made error somewhere. And I learned that other people were having the same date problem with the online Expedia.com.

I called them and told them the details and emailed them, but they can't do anything but charge $150 for a ticket to change the date and an additional charge for any difference. I think this is the other way to make additional money; we are the sufferers. So my complaint is there should be an investigation to find out why they are doing this.

I am writing this while on hold during my sixth call with Expedia about expediting a credit that is owed to me because Expedia confirmed an itinerary, but then put it on hold because they did not update their system the same time the airline I was flying with (AirTran) did. Due to this lack of connectivity to AirTran's pricing, my card was authorized for the amount but Expedia did not confirm the booking. I learned this only after logging onto my Expedia account the next day. The initial attempt to rectify their error was to give me a $50 credit, which I stated was not enough.

Judy contacted the management at their corporate office (this is what I was told) and was able to get authorization to have Expedia pay the difference between what was authorized and the new cost. However, they would need to charge my card again. I asked when the original charge would be released; they stated within 72 business hours. It is now a full week from that time (I called 2/18/2011) and the authorization has not been released. I called yesterday, 2/24/2011, and they (Jose) told me that I had to contact my banking institution and have a conference call with them.

I called my financial institution and called Expedia back asking to immediately speak to a supervisor, which led to a 25-minute hold and my bank hanging up due to high call volume. The bank did send me an email advising me of the fax number that Expedia needed to forward a release letter to, which I provided to the supervisor that I spoke to, as well as the instructions given to me (can't remember her name; this was 2/24).

I called my banking institution and they ran a search and found no release form to the fax number that was provided. I have now been on hold for 40 minutes waiting to speak to a supervisor at Expedia. I would like my 7 1/2 hours of calling back and forth. I also want a compensation for this frustration and for my trip that I booked--both the original and the new one. This is horrendous customer service and this company needs to be put out of business.

We were not able to enjoy our vacation because of inefficiency attributable to this travel organization. We had reservations to stay at Melia Caribe Tropical from 2/17 - 2/20. When we arrived at Melia, they instructed us they were overbooked and they were sending us to another resort called Paradisus. We spent 5 hours being transported and waiting in a lobby for a room to be available at Paradisus. While at Paradisus, we spent an additional 4 hours on 2/18 and 2/19 in the lobby waiting to be told if we could stay at Paradisus or we were going back to Melia.

Our room at Paradisus was not cleaned upon arrival and cleaning staff woke up us at 11 pm to clean our room when we were sleeping. We received a note on our bed on 2/18 at Paradisus stating we had to check out at 12 pm. All dinner reservations, pictures reservations, and activities scheduled could not be attended to because we had to leave. We checked out at 12:30 pm on 2/19 and spent and additional 2 hours traveling back and getting checked into Melia. No further reservations for dinner, pictures, or activities could be made at Melia due to arriving on room. Our room at Melia had a hole in the ceiling with dirt coming out of it and the bed was sunken in the middle which gave my husband and I both stiff and sore necks and backs. There were also ants swarming on the floor.

My husband and I were charged an additional $300 in change fees and fare differences upon our return flight on December 6, 2010 because Expedia made changes to our departure flight and did not correct our return flight. I spent 3 hours on the phone with Gia, Damone and then Esther in corporate office and none of them helped solve the problem that Expedia created. I have since faxed 12 pages of detailed information to Esther at her request but have not been refunded.

We were forced to pay fare differences and change fees so that Delta could change our ticket and get us home. I have spent the last few weeks calling Expedia on a regular basis to get an answer and I'm getting the run around. No one will help me and no one from the corporate office will talk to me. I will never ever ever ever ever use Expedia again!

I am requesting $100 refund because that is an acceptable portion of the additional costs.

I got a reservation on Expedia on April 2010 to go to LA. When I got to the hotel, it was not the same as they described. The rooms were filthy. There was mold around the corner of rooms and carpets were torn. It supposed to be a beautiful view and nice and classy. As soon as we got to hotel, the bell man helped us with our luggage. I pointed the mold and dirt. I walked out with the bell man and our suitcase. I told the front desk I have an asthma and can't stay on that room. It is not healthy. They said that there's only one room on second floor. We went to second floor. It was smoking room which was terrible. I told them we have been driving from San Francisco and we were tired. I asked them to give us a nice, clean room. They did not have anything available. I told them to give us credit. And I asked if they know another hotel. They said we got booked through Expedia and there was nothing they could do.

I got on the phone with Expedia for almost 3 hours, talking back and forth between Expedia hotel manager and front desk. Nothing was solved. I got mad. I told Expedia to find us another hotel. They said they can't because they already booked us on that hotel, and we have no other choices unless we pay for another hotel. I got on phone with my Wells Fargo credit card, which I charged the room on. They told me they would make a report, but they can't do anything until I get the charge, and then I can make a dispute.

Then, I got on line with my laptop and on Hotel.com. I got a room at Omni Hotel for almost the same price for two nights. Expedia charged me $314.16. The room was beautiful and clean. They have great customer service. I booked the hotel at the last minute for $316.28. Anyway, after the credit card company contacted them, put dispute, I got my credit for $314.16 back on my card on June 16th, 2010. Last week, I got a letter from collection agency from Expedia for $314.16. I never got any letter from Expedia, nor from my credit card company that I had to pay, or Expedia didn't accept the dispute. Now I am collecting document. I am very upset. Please tell me what I should do. Is it fair that I have to pay double for their mistakes? Where is customer service? Thanks.

We made flight reservations online in June for six family members with Expedia, to go to Puerto Vallarta, Mexico. In July, I received an e-mail saying our flights had been canceled. I contacted Expedia and spoke to "Gia". After some intense discussion, she finally agreed to change our direct flights on Mexicana to American Airlines flights. She sent me a confirmation numbers for each flight, with flight itineraries on American Airlines. In August, I contacted Expedia to confirm our reservations - just to be sure, and everything seemed to be in order. Obviously Expedia had my contact information, as well as a phone number, because they had contacted me in July about the flight cancellation.

This week I went online to check our itinerary numbers for our January 30 flights, but the numbers were gone! I immediately called Expedia and was told that our Mexicana fights were gone because Mexicana had filed bankruptcy in August. I asked about our American flights and was told I would need to contact American directly. American Airlines said there was a record of my file on July 26, but the reservations had not been confirmed by Expedia. An American Airlines supervisor told me they are no longer doing business with Expedia because of their unethical business practice. I saw that there were no American flights listed with Expedia, so this is obviously true. We are out over $2,000 because Expedia refused to acknowledge that they dropped the ball and they were irresponsible in the way they handled our flights. The worst part is when American Airlines said that if we had just contacted them even as late as October, we could have confirmed our flights with them.

Expedia is unethical and incompetent and has no business morals whatsoever! Expedia told me to go through our credit card company to see if they will refund our money. Duh!

I booked a flight through the above agent, for Dec 17, 2010 from London to Vienna, via Cologne with German Wings. As a notice, it appears on the online booking confirmation about baggage, possibly not included in fare. I telephoned Expedia and was told that the fare covers the baggage.

At the airport, I was forced to pay GBP 18 for one bag of checked baggage. Expedia denied any responsibility, as they cannot/will not find a reference to the phone call and refuse to take any action on it. Poorest customer service. In a sense, the onus is on the customer to prove that he is not lying. Unacceptable.

I booked a car rental through Expedia for Payless for $258.50. They totally disregarded my reservation and gave my car away to someone else, which I discovered two days before. No explanation was given other than "we have no cars." By the time I booked another car, it was $164.50 more which Expedia would not pick up the cost for. I had to book it through Travelocity. There was nothing but lame excuses from Expedia. They are totally incompetent in every regard. Never book thru Expedia. This plus air and hotel has had me on the phone for over 4 hours even before travel started. They messed up details about the flight too and the hotel has no phone, and incorrect information from Expedia.

I purchased together from Expedia air tickets, hotel, and rental car in a package deal. The flights were fine. The hotel, no problem. But the rental car was a phantom. The company, "Fox" in Salt Lake City, did not have a place in the car rental area of the airport, nor even a kiosk. I tried to connect with them by courtesy phone and got a recording. Looked up the phone number (not provided by Expedia) and attempted multiple times to reach them by phone, no answer. Had to rent from another agency!

When we call Expedia, they say they can't do anything about it because it's Delta's ticket. Delta said that they won't re-schedule because it originated from a third party vendor. We are on the phone with Dela and Expedia but they are both sticking to their story. Looks like Delta lost a few customers (aggregate FF mile history > 500,000).

I booked two round trip tickets last Wednesday, 11/24/10. One was from Kansas City, MO to San Jose, CA, for the Thanksgiving weekend and the other to Chicago. After an online error on the date of my return flights, I called their Customer Service Department immediately. Even though they were supposed to make a courtesy correction due to the fast notice, they corrected one but not the other. My return flight from San Jose was scheduled for a month later. Out of desperation, I paid an extra $165 to return to KC two days later than scheduled. Calling their Customer Service in India was quite frustrating and upsetting since it resulted in no help. They and the Expedia Head Quarters just put the responsibility for everything after nearly 2 hours of me being on the phone. They all felt so distant and out of reach. So, don't buy from Expedia.

I tried to book my flights online but was not able to get the San Francisco connection that I wanted so I called Expedia directly. They broke my flights into 2 separate itineraries (1 for First Class travel and the other for coach travel). However, I was not offered the trip insurance. When I reviewed my itinerary, I caught it and called them back within minutes of booking the flights and was told to call a different number.

Due to the late hour, I had to wait until the next day. I was told by the company that they could not sell me the insurance through that office and to call Expedia back and ask for a supervisor. When I called back I was told to call another number again, which is Travel Guard. They could not help me either.

Expedia once again gave me another number (after again waiting on hold forever), which is Berkley Care. An actual English speaking American answered and told me that I had to purchase the insurance with the purchase of the ticket. Once I explained that I had not been offered it over the phone by the ticket agent, he offered to conference call Expedia to see if they could cancel out all 6 flights for both me and my husband and re-book them without a penalty.

This has taken hours of my time on the phone with confused people at Expedia that seem to find it all they can manage to carry on a conversation in English. I will never use them again and will tell everyone I know not to use them either. I have experienced anger and great frustration and have a lot of apprehension that we may suffer a loss of over $5,000 if one of us is too sick to travel.

In September 2010, I called Expedia and booked a trip to Florida for my family for the week of Thanksgiving (11/21-11/26). We were to visit my husband's family for the holiday. There were to be five passengers including myself, my husband, my daughter and my mother and father. I booked five round-trip tickets with Expedia (the carrier was Airtran airline), hotel rooms, and a rental car.

On October 7th, I received an email from Expedia telling me I needed to take urgent action in providing more information about the five of us. New TSA regulations (Secure Flight Program), which went into effect after I made the reservations with Expedia, requires the passengers name on the boarding passes to match the name on their government issued photo ID exactly (first and last name). I responded to the email immediately and followed the link Expedia provided for me. My Dad goes by his middle name, so I corrected the information for his boarding pass so it would read his full name, most importantly that his first name would be first on the ticket as required by TSA. Later, I logged back in to my Expedia account to make sure my changes had been saved. Everything appeared to be in order.

On the evening of 11/20 (the night before we were scheduled to depart), I went on to the Airtran airline website to check us all in and print out our boarding passes. When the names of the passengers appeared on Airtran's website, my Dad's name was incorrect. I called Expedia right away. The person I spoke with acted like I was the one who made the mistake and informed me it was difficult to impossible to change names on boarding passes with an airline. I tried to explain time and time again that I was asked to correct any information about our names in the October 7th email and that the information has been sitting there, saved on their website for over a month.

As a matter of fact, I had it pulled up on the computer and was looking at it while I was talking to them on the phone. Why would I be asked to update information if it is impossible to correct it? I was placed on hold for 15 minutes at a time while Expedia contacted Airtran to try to work this out. I was told to hang up and call the airline, who would in turn tell me to hang up and call Expedia. This went back and forth for over two hours!

I was finally told by Expedia that my Dad's name had been corrected, and when I logged in to the airline's website again, I saw they had put my Dad's first and middle name on the boarding pass (even though Expedia ran all the letters together to form one word). I was finally able to print out the boarding passes and prayed all the worries were over.

At 5 a.m. the following morning (day of departure), my family and I were preparing to make the one-hour drive to the airport when I received a call from Expedia. The representative said she was calling to inform me that the name change on my Dad's airline ticket was denied by the airline and his ticket was no good. I explained that I was able to print out the boarding pass with the corrected name the night before, but she assured me it did not matter and I would have to purchase another ticket for my Dad!

Words can not describe how distraught my family and I were at this moment. I asked the Expedia representative, "What about the ticket I paid for back in September? Do I get credited for it or refunded the money?" She replied, "Well, this will have to be investigated, and if the investigation proves this was our fault, then we will 'see' about refunding you for this ticket".

This did not sit well with me. I had done everything I was asked to do on October 7th. Why wasn't this taken care of? I hung up and called Airtran. By now over half an hour had passed and we were beginning to run late. Airtran (who was very polite and accommodating) pulled up the information and told me the ticket was good. The Airtran representative was puzzled as to why I was told differently by Expedia. We were all a nervous wreck as we rushed to the airport. My father was able to board the plane without any problems, but for the rest of our trip we worried about our return flight. Would there be any more hassles?

The day before we were scheduled to depart for home, I logged on to Airtran's website to print out our return flight boarding passes. My heart sunk when everyone's boarding passes appeared on the screen except for my Dad's. He was not listed as a passenger under our confirmation code. Once again, I am on the phone calling Expedia and waiting on hold. Expedia tells me that due to the name change five days prior, my Dad's boarding pass was issued a different confirmation number than the rest of us. I received no updates nor emails from Expedia notifying me of this very important information (I have email on my phone), no phone call, no warning at all. By the time they gave me the confirmation number for my Dad and after I waited on hold for an eternity, there were only 2-3 more expensive seats left on the plane, causing me to pay extra so my Dad could have a place to sit!

After several long talks with your customer service, here are the facts regarding your wrongful charge for lights this Thursday, November 25th and Tuesday November 30th, Albany, NY to Milwaukee and return for two. We filled in all information for the flights with Expedia for $366.30 each. A window opened stating that the old price is not available anymore. We looked at my email if the flight went through with the earlier quoted price, no confirmation from Expedia. We signed in to my account with Expedia, got an email helping me with my account password from Expedia and found "zero itineraries" in my account. I printed out copies of that information.

We booked a flight at the lower cost with another company. We found, a week later, that my credit card has been charged. On the statement were only ticket numbers and the Airlines (Delta and US Air). We called the airlines and we called the company we did book flights with, CheapOair, who sent us several copies of the flight confirmations, the same hour we booked. We found out that Expedia is charging us. We spent several hours talking with Expedia, explaining, but were told that we can cancel, spend another $300 and use the tickets anytime within a year. It is Expedia's responsibility to refund the money. Expedia canceled the flights we did not book, but will not return the money. They claimed that they are Delta's and US Air's non-refundable tickets. Expedia did not send us a confirmation or an itinerary. We have been scammed by them.

I would like to share with you, my first and last experience using Expedia. This concerns the Canadian operation, and I have sent both Expedia.ca and Expedia.com the identical email. I thought you might also like to know about my experience, as I doubt that my email to Expedia.ca will get dealt with, in an appropriate manner, given my experience so far. Yesterday afternoon, I had a friend book a flight for me through Expedia, and upon submission of the booking and review of the itinerary, it was immediately clear that the flight times for the departure and return had been reversed. I called the number identified on the Expedia customer support page, and sat on hold for well over an hour.

While on hold, I reviewed the booking terms and conditions, and understood that I had 24 hours to cancel. Having to go out for the evening, and again being on hold for over an hour, I decided to try again the next morning, as it seemed clear from the policy that I had that opportunity available to me. Finally getting through to customer support this morning, I was informed that I would have to pay $300 to change the flight, as the 24 hour cancellation policy had expired.

Although it was (and still is) less than 24 hours from the original booking, mysteriously the 24 hour cancellation/change policy only applies to the same day. If you think about this for even a nanosecond, I am sure it will sound as ridiculous to you, as it does to me. Ironically, had there been any customer support available yesterday when I called, I likely would not be in the position of expressing my extreme dissatisfaction here and now. I would love to hear from someone at Expedia, to better understand how I could have been treated in this manner. Hopefully I will be able to deal with Continental, on Monday morning, and hope they have more customer focus than what I've experienced with Expedia.

The special surprise I had planned for my wife's 50th birthday, is now going to cost me $300 more, largely due to Expedia's poor customer service, and dubious/conflicting policies.

I booked two RT tickets from Kansas City to Tampa about 8 PM, Nov. 19. Total cost showed $419.60 including taxes. I printed out a 3-page document, page one of which starts out with Trip Summary and an Itinerary Number. Next are the flight details, Page 2 contains Payment Information (my credit card info - all as I entered it.) It also contains a paragraph stating: Convenient e-tickets will be issues for this flight. When you check in for your flight, give the ticket agent your government-issued photo ID, along with a copy of your Expedia itinerary or receipt. Page 3 is a summary of charges, again totaling $419.60.

I have done business with Expedia in the past and knew they once sent confirmation emails after one used their services. At 2 PM November 20 (18 hours later) I still had received no email from Expedia, so I called customer service. I reached some guy in the Philippines, very difficult to understand due to his accent, but did figure out that my flights were not booked and that he could book them now for an additional $100. I then spoke with a lady named Hugo, Agent AA6. She was also difficult to understand and she was quite rude. I was told the additional charge was because we were now working within tight time constraints (I guess that was because we were with the 72 hour period prior to flying, though she didn't say that.)

I asked for her supervisor and she said she could not give out that information. I told her that was okay but she should know that I would be writing the head of Expedia, whoever that was. She then said she would put me on hold and connect me with her supervisor. Some 36 minutes later I was connected with a man in Las Vegas. He said that I should have known when I didn't receive an immediate email that there was a problem.

I mentioned my frustration with the language on my print out directing me to take my "Itinerary" and government-issued photo ID to the ticket agent at the time of my flight. He was most unsympathetic and said Expedia had done nothing wrong, that I must have received an "error message" (which I didn't) and said again that he could book my flight but I would be charged the additional fee.

Had I never used Expedia, I would probably have driven 350 miles to Kansas City on November 23 and approached a ticket agent with my printed Itinerary and my passport and found out I had no e-tickets in process. I believe this is grossly misleading and very, very poor business practice, and also believe it is merely doublespeak for the graft they are perpetuating. The seats were still available for all four legs of our flight; I was doing the prudent thing in double checking my reservation; because I didn't do it immediately after submitting my Expedia order, I was penalized at the rate of 25% of the cost of the transaction. I want everyone to know Expedia is unethical and unjust and I will never do business with them again. For $100, they lost this customer forever, and likely will lose others as well because I plan to not only register my complaint with you, but I shall tell everyone I know of this experience. Thank you.

I buy a round ticket from expedia, leaving ,Oct. 22, 2010 and return Nov. 23, 2010. From Tampa FL to JFK NY, JFK NY to Shanghai China, Shanghai to Guangzhou China. The same way back to Tampa where I live, and it was possible to change the return day, only by paying a fee of $250.00, which i did.

and I have to talk to to the AA airline once I get to NY. I was confused but on same time believe that it was normal till I get to NY. After more than 20 phone calls and three days in NY, I end up paying another ticket with Jetblue airway to get back home because no one between expedia, China Eastern Airline or AA airline wants to take responsibility to take me home.

Now I want justice. I need a full refund.

I booked a hotel for my son and his girlfriend in Cambodia through Expedia. I have used Expedia for many years and I have spent thousands of dollars on these bookings. When I booked the hotel for my son, I didn't notice it said 1 adult. Normally there is always a room for 2 adults. When I got my email confirmation, I noticed the error and phoned Expedia. The person there assured me that the room is for a maximum of three adults as included in the price. When my son, who is a student on a budget, checked into the hotel, he was given a room with one single bed and was asked to pay extra $20/day for his girlfriend.

When I called Expedia, I was asked to call back in six hours because it was midnight at that time in Cambodia. The person said that Expedia will call the hotel and correct the situation for me. When I called back later, a person called Mohamed answered and started basically yelling at me that I should be quiet and listen to him until he's finished talking. He said there is nothing he can do, and that my son should go ahead paying $20/day. I spoke to two more people after that and, finally, the hotel was called and hopefully the situation got resolved. I don't know yet at this point. The whole problem is due to lousy customer service, that's been farmed out overseas. Even to countries that are potential adversaries to the US, like Egypt.

I booked a round trip flight in the spring of 2010 through Expedia.com to go to Mexico in Oct 2010. The flight was from Sacramento to Cabo San Jose on US Airlines and back home on Mexicana Airlines. On the night before I was to return home from Mexico, I heard from a staff member at my hotel that Mexicana had gone bankrupt and our flight home no longer existed. I immediately called Expedia and asked how it is I didn't receive any written or verbal notice from them regarding Mexican. I was given the runaround and was eventually told that in their notes it stated that an Expedia representative had called my boyfriend's cell on August 1st and advised him of the bankruptcy. That call never took place and I have phone records to prove it. I continuously requested an investigation on that phone call, and the fact that someone had obviously lied, but I get no answers from them. I've spent hours on the phone with different supervisors and staff with absolutely no help. I had to book a separate flight to get home from Mexico that cost me an extra $600 which I'm now out.

I bought on ticket on expedia for a flight from Hartford, Ct to Jacksonville, Fl on 9-30-10 at 6 am at cost of $220. I got itinerary number. On 11-02-10, I went to print my tickets for the flight on 11-10-10 and was told the price of the ticket had gone up from $220 to $620 and that I never confirmed my reservation. They said they felt bad and gave me a 50 dollar voucher. They know I tried to buy ticket on 9-30-10(?) but did not go through. I assumed with an itinerary number, it was bought.

My flight was confirmed on the 14th of October at a certain price. They took the money out of the account and then later put the money back in and e-mailed saying that it was canceled due to technical difficulties, and to contact them. I did and they want me to pay a higher price than what I had been given before. The reason for booking early was to save money and going through a Travel Agency you expect them to honor the booking prices. This is not my fault.

Then I was told by their employee that it was AirTran's fault and to call them, which I did and they said it was the fault of Expedia.com. I also was kept on the phone for at least 1 hour and a half getting moved from one person to another without any results. They should not be allowed to practice business this way. When we, the consumer, make changes for anything, we're changed greatly and expected to pay it.

I have cancer and this change has been very stressful to me. My daughters were paying for my husband and I to fly there for Thanksgiving to spend time with my new grandson and other family members plus this year I wouldn't" have to cook as I always have. Also, this flight was scheduled so my husband would only miss one day of work.

On Oct. 12th, 2010, my husband booked 5 round trip airline tickets through Expedia. I received a "confirmation receipt" with the flight numbers, cost of the tickets, and itinerary via email. My family has had the unfortunate experience of a loved one being diagnosed with Stage 4 Melanoma and we desperately need a vacation.

Anyway, several hours after receiving the confirmation, they called and stated they could no longer give us the tickets at the confirmed price. Since then the tickets have gone up significantly in cost. I have called several times trying to get them to do the right thing and fix this problem. However, in so many words have been told tough luck lady.

I have used their web site to book many things from air to hotel to all inclusive vacations. However, will never do business with them again. This company false advertises and does not practice good business policies. I want all travelers to be aware of this. Thank You.

We purchased round trip flights through Expedia. Two weeks before we were to leave, I wanted to see if there were any seats available on the return flight so we could bring my niece back for a visit. I could not find the flight number anywhere!

I called AirTrans and they said that no such flight existed. I told them I purchased the flights months ago through Expedia and she suggested I contact Expedia. Guess what? The flight had been completely changed and the new flight was leaving earlier in the day than we could make. I had to make and pay for new flights immediately.

Two months later, no refund has arrived on my charge card and I was paying interest on the balance of the refund. I called Expedia, who said to call AirTrans, who said to call Expedia, who said since it was their fault, AirTran would be the ones to refund the fare. AirTrans said they have refunded the dollars to Expedia. Expedia said they did not know anything about the refund.

I talked to a supervisor at AirTran who confirmed that they had given Expedia the OK to refund my fare two months ago. Expedia disconnected my call 3 times! I spoke to Thomas twice and on my last call, I used two phones at the same time to see if my number was what was forecasting the hangups/disconnects I received. Well at long last I got a real supervisor who said it would take an additional 1 or 2 billing cycles to get the refund from AirTrans through Expedia. I am still waiting on the refund and I am paying interest charges on the amount that was owed me.

I made reservations on 10/6/10 for travel from Denver Co. to Boston Mass. for a 11/11/10 departure with return on 11/14/10. After making the reservation, I checked on the airline and hotel website to be certain it was the cheapest fare as advertised. I found that they had overcharged me by more than $150. I then requested a cancellation which the Expedia representative refused, stating that the hotel has a non-cancellation policy. I then requested that I speak to his supervisor and he indicated that the supervisor was not available.

I received a confirmation notice by email. When I tried to download my itinerary, it would not permit me to do so. Therefore I called the 800 number once more. After waiting 15 minutes, I was dropped. The next evening, I tried the 800 number again and after an hour and ten minutes of waiting, I finally gave up. The next day I called again. The initial contact always asks for my Expedia number and kept insisting that there was no such number even after I had checked it with the agent.

This time I got through after 20 minutes and they assured me that they would send to my email address a copy of my itinerary and how as a "guest" I could secure it on line. These items were never sent. They were promised to me twice. I finally got my itinerary by calling again and having the agent work me through the program.

It has been a very unhappy experience and I certainly would not be recommending Expedia to anyone. I hope someone reads this.

After trying to secure a ticket online without success, I called their 800 number, (800) 397-3342. After 20 minutes, the young lady helped me to secure a ticket and gave me an ID number.

I received a confirmation notice by email. When I tried to download my itinerary, it would not permit me to do so. Therefore, I called the 800 number once more. After waiting 15 minutes, I was dropped. The next evening, I tried the 800 number again and after an hour and ten minutes of waiting, I finally gave up. The next day I called again. The initial contact always asks for my Expedia number and kept insisting that there was no such number even after I had checked it with the agent.

This time, I got through after 20 minutes and they assured me that they would send to my email address a copy of my itinerary and how as a "guest" I could secure it online. These items were never sent. They were promised to me twice. I finally got my itinerary by calling again and having the agent work me through the program. It has been a very unhappy experience and I certainly would not be recommending Expedia to anyone. I hope someone reads this.

I am writing to complain about the dreadful level of service that I recently received as an Expedia customer. I was promised a call back in order to resolve this issue and this action has not been taken, so I am left to relive the experience writing to you.

I am expecting that Expedia will investigate this thoroughly and inform me of the outcomes as to how and why this happened. I also expect to be refunded for the flight that I paid for as Expedia didn't honor the booking that I had paid for which caused me considerable duress.

On 15.03.10, I booked a flight from London to Mytilene via Athens with Expedia in order to attend a wedding. The initial booking was made for the following itinerary:

27th May 2010 - London to Athens, Departing 22:15;

28th May 2010 - Athens to Mytilene, Departing 04:00;

01st June 2010 - Mytilene to Athens, Departing 07:10;

01st June 2010 - Athens to Mytilene, Departing 09:15.

On 13.04.10, I received a barely understandable voicemail informing me to call Expedia, urgently regarding my flights. I called back the number that they had requested but I could not provide the reference number as the message had been poor (English and call quality). I found my original booking reference and called back immediately due to the apparent urgency at a time really inconvenient to me. The man that I spoke to didn't listen to me at all. He explained that I had to change my flight times and kept repeatedly saying, "Maam, I have a great solution for you." He didn't once ask what a good solution would look like. I explained that I was attending a wedding on the day that I arrived and that his great solution didn't work for me on that basis. This is interesting as I later found out that there was no need to change my flights at all. Six great solutions and about 20 minutes (on my phone bill) later, he booked me onto suitable flights. I then received a confirmation email of my new flights.

One 27th of May 2010, I checked in at LHR on my flight to Mytilene via Athens (along with my luggage). When I arrived in Athens, I went to the Aegen desk in order to check-in to my onward flight (as requested) and was informed that they could see my booking but the agent (Expedia) had neither confirmed nor paid for the flight. They requested that I check with the Olympic desk (as per my original booking in just case). I checked and there was no booking with them. I then returned to the Aegen desk. They told me that this was not a rare situation with Expedia and that I needed to call you. The only number that they could get was a number in the United States. I had less than an hour to rectify this. It was the middle of the night. Firstly, I was calling from my UK mobile to the United States office as it was the only number that they had from Athens and secondly, the voice recognition would not recognize my British accent so I had to speak in a false American accent which was embarrassing. After circa 10 minutes on hold, I spoke to a lady who was very apologetic but unable to help.

I explained that I was in the company Aegen staff who could see my booking and that it had not been confirmed. Once again, your agent did not speak good English and time was of the essence. Expedia could not identify me using any of the following: my name, my booking ref, my passport number, my email address (x3), or my bank details. After just under one hour on the phone, your representative informed me that I needed to speak to a supervisor. I requested not to be put on hold at all and that I would wait on the line. I was sure that I would now miss the flight and not make it to the wedding.

I was tired, frustrated and anxious. I am a regular traveler (also in developing countries) and have never experienced such frustration and incompetence. I was kept waiting as there was no supervisor available to take my call and no acknowledgement was made of the urgency. I was then put on hold. Eventually, I had to hang up as I was feeling very anxious and was clearly going to get no support and miss the flight. Then Aegen informed me that I would not make it on to the flight. They also expressed that there should never have been a modification made to my flight as there was space on my originally booked flight (which I had also now missed). This only fueled my frustration.

I eventually gave up and purchased a new ticket on a later flight. Both Aegen and Olympic Air have insisted that I push for further compensation for the stress caused. Catching the later flight resulted in a 75 taxi to my final destination on top of the flights. I had the additional inconvenience of having to trawl through lost luggage to retrieve my case.

The knock-on effect meant that I did not have a holiday. I did not know whether my return flights were confirmed. I spent my free time that weekend waiting in places where I had a phone signal in order to remedy this debacle cause by Expedia. I had to forsake activities that I had paid for in order to ensure that I could get my return flights that would. My holiday was entirely ruined. I spent hours alone in a hotel making and receiving calls at my cost. To add insult to injury, I was then informed that I had never checked-in and LHR and that I was effectively a no-show. This was not true. I was on the flight. I have the boarding card. The final day and night of my 3-day holiday was spent alone in a hotel (that I wasn't staying in) waiting for Expedia's calls (who were still struggling to resolve the situation). At approximately 11:00 pm the night before I was due to fly back on an early morning flight, I received a call to say that they had found my details and provided a new booking reference number. I then had to pay another 75 taxi to the airport as I had missed the last bus.

I was informed that Expedia would follow up on this issue and resolve my complaints. I have still not hear from Expedia months later and cannot wait any longer. I will not hesitate in taking action against Expedia through formal channels and share my experiences with relevant online spaces/blogs or with my network of frequent flyers.

I booked a trip from Dublin Ireland to Dallas to visit my aunt. There were four passengers. I accidentally put my mothers abbreviated name BRID instead of the name on her passport BRIDGET on the booking. When I contacted Expedia, the first individual I spoke with told me I would need to go on to Batraveltrade.com and make the change myself. When I tried this, I discovered that this website was for travel agents only. The second person I spoke with the next day told me I would have to fax a copy of my mothers passport and a copy of her marriage certificate and I could get the name on the booking changed for a fee. I did this and called back a couple of days later. The lady I spoke to then had no idea what I was talking about. I had to hang up as I was on hold for a long time.

I called back the next evening and spent three hours on the phone from Ireland to the USA. I was again put on hold for up to 40 minutes at a time. Becoming increasingly irate, I insisted that I speak to a supervisor. I was told that the supervisor would call me back immediately but she did not. She called half an hour later and informed me that British Airways policy was to cancel the entire booking and rebook again but because one of the flights on the original booking was no longer available I could not do this. I was of course angry as I had spoken to three British Airways agents in Ireland and they informed me that yes the name could be changed on the ticket for a fee but it would have to be changed by expedia.com. This was in complete contrast to what the Expedia agents told me.

I booked a flight with Expedia.com. They sent an email approximately half hour to 1 hour after the booking that stated they were canceling the sell of the airline ticket and that all charges to my credit card would be canceled. Expedia then charged me for the canceled ticket anyway. Their customer support people lied on the telephone and claimed they had no record of the transaction and did not bill for the ticket. The airline company confirmed Expedia did bill the ticket on my credit card.

Further two hours of communication at first resulted in Expedia's continued denial of making the charges on my credit card to finally stating they would remove the charges by submitting a credit to my credit card. After waiting for over a week for this credit to occur, I am now disputing the charge with my credit card company because Expedia still has not submitted a credit to my credit card company for the transaction which they canceled. I have spent multiple hours dealing with people who blatantly lie about this charge on my credit card for almost $400. I should not have to go through this situation of disputing through my credit card company. The outcome is still to be decided.

I used Expedia a lot before and had no problems with the services. However, on August 16, 2010, I have tried to book a round trip tickets from KIV to LAX (itinerary: **) and after filling out all of the forms and getting all my credit card and other personal information for the purchased ticket, the program responded that the requested ticket is not available. After that, I tried again on different days (itinerary: **), and guess what? After getting my credit card information, the ticket is also not available. After all, I understood that all Expedia pricing information is a fake just to get people interested and probably extract the personal data. Having enough from Expedia, I tried to talk to the customer service but the man did not even give his name and simply hung up the phone.

I purchased a plane ticket through Expedia. I needed to have a surgery. I contacted Expedia and I was connected in a conference phone call with the airline. I was explained that the waiver for illness only apply in the event of hospitalization. At the same time, I received an e mail from Expedia confirming the policies of cancellation.

On 4/26/10, the plane ticket was canceled. On 4/27/10, I had my surgery. I submitted proof of hospitalization and a letter from my doctor that certify that I cannot travel during 8 weeks . On 5/06/10, I received an email from Expedia writing me to let me know that my request for my refund was approved by the airline that I had to wait 1 to 2 billing cycles for the credit appear on my credit card statement. I waited and I have not received refund. I called Expedia and I was told that the airline decline my refund. I don't understand why? I met the criteria for your policies of cancellation and I sent the proper documentation.

I booked 2 tickets, from SFO (San Franscisco) to DEL (Delhi, India), from Expedia. Later that day, I got an urgent email saying that there is some problem with the booking and we should call them. When I called them, they said that the airline has raised the price and that we should pay $200 more. I considered paying it but wanted to be totally sure why this is happening.

I called the airline(s) to ask if there was any price change. There was none. Apparently, Expedia wanted $200 more. They gave me an option to cancel it and after 4 long waiting "very important calls" (you will know what I mean if you listen to their call waiting message), I decided to cancel. They said they would refund the $3500+ in 72 hours. It's been 5 days now and I am still waiting for my refund. I think I have spent over 5 hours (and counting) on the phone trying to resolve this problem and wish there was a better way of doing this.

I booked a round trip flight from San Francisco Airport to Puebla Mexico through Expedia. Two hours after I arrive in Puebla, Expedia sends me an e-mail saying the safe flight I had booked is no longer available and I have to take a dangerous (for a woman flying alone) flight. The flight they want me on goes through Mexico City Airport at night. I did that once recently and I will not do it again. I also was careful not to make the flying day too long as I have a tendency to get sick. In fact, I puked in line at customs coming back from Mexico City.

So, I call Expedia and because I am in Mexico, I get someone who is in Mexico. I was put on hold and hung up on twice. I'd love to report that Expedia took responsibility and dealt with the problem in a reasonable professional manner. I have used them before without incident.

We purchased 2 round trip tickets through Expedia. Travel was 2/5/2010 to 2/14/2010. We were on a carnival cruise that broke down at sea causing us to have to change our flights. We called Air Tran and Expedia, canceled the flight home on the 14th, and re-booked 2 one way tickets from Florida to Flint, MI. We were issued a credit for our unused tickets on the 14th minus any change fees. Now today, I went to use the credits and they are nowhere to be found. Expedia has given us the runaround, stating that we never canceled the original flight, which is not true. I have proof that we were on the phone with Expedia the day before the flight, canceled, then re-booked our one way flights for the 15th. Expedia owes us the airline credit and they are refusing to work with us.

I rented a car from Expedia.com in Feb 2010 for my upcoming trip to Ireland in June 2010. I researched all of the cars offered to find the most affordable car for the size we needed for 5 of us. The car I rented was a BMW or similar. I rented it for a total of 509 euros. They also offered international car rental insurance for an additional $209 to avoid the high prices over the counter, so I purchased that as well.

Once we arrived in Ireland, Hertz told me they did not accept the Expedia car rental insurance. I had to pay an additional 465.40 euros for their insurance or they would hold 3,000 euros on my card until the car was returned, so I had to pay the 465.40 euros to avoid all of my spending money being held. Then they proceeded to tell me that I would have to pay an additional 30 euros a day to get the BMW that Expedia told me I would get. They gave me a Mitsubishi Lancer. The difference between the 2 cars was that the BMW had 18.4 cubic feet of trunk space and the Lancer had 12.3 cubic feet, nothing similar about those 2 cars.

They also had 3 of the BMWs sitting on the lot not rented. When we saw the Lancer, it had missing car parts: side mirror, piece off the roof, major scratches and dents from the front all the way to the rear. The car was a joke. The BMWs were had no scratch. We couldn't fit, not one, medium suitcase in the trunk, only 3 small carry-on items would fit. So my parents and my 2 daughters had to hold their suitcases in their laps for 3-hour drives each way. As soon as I reached my destination, I tried to call Expedia and found out that you cannot call 1-800 numbers from overseas. So I emailed them. A week later I received a reply stating that they only handle these matters by phone. So I waited until I returned home. I called and they were very apologetic and said that they would take care of this.

It's not a month later and the matter is still not resolved. Every week, I've contacted them for 4-to-5-hour phone calls. The last supervisor I talked to named "Waldo" said that he would refund the $209 for the aggravation while they still worked on the additional 465.40 euros. Today I called and was told that I would not receive any refund. I feel I should seek legal advice because not one item on our contract was fulfilled. Do you have any suggestions? I paid an additional 465.40 euros for the insurance and they downgraded my car with a difference of 30 euros extra a day for the car I rented and didn't receive, for a total of 19 days.

I called to make a change in my flight reservations knowing that there would be a $150 charge. The change ended up costing me $774 in addition to the original price of the ticket. It's about $200 more than if I would have gone on line and purchased a new round trip ticket. I was led to believe that the charge of $774 was the total price, not in addition to the original price paid. This was a scam!

When a nonrefundable air flight is canceled the fees and taxes are refundable, or so it said on the Expedia website for the Lufthansa flight I booked. For a $270 flight, these fees were about $130. However, Expedia refused to rebate the fees to my credit card, though they were informed by the airline that I canceled the flight (and emailed me also to that effect). The Lufthansa agent said the taxes and fees were refundable via the agency that booked the ticket i.e. Expedia.

After some time on the phone, and discussion with a supervisor, they refused to do the refund, and referred me to the IRS. I will never book again on their web site.

On April 8, 2010, I bought three SFO-CUZ-SFO tickets through Expedia for me and my children for a trip leaving on June 17, 2010 and returning on July 8, 2010. The Expedia itinerary would take us from San Francisco to Mexico with United flight 821 in order to connect to LAN flight 627 to Lima and next LAN flight 031 to Cuzco, Peru.

On our return, we would have a similar itinerary, except for the last leg of the trip, Mexico to San Francisco, which would be with American Airlines (AA) flight 8244 operated by Mexicana Airlines. On May 4. I received an e-mail from Expedia notifying me of changes made to my itinerary by United Airlines. Before calling Expedia, I called United which said that there had been no changes at all.

Next, I called Expedia for an explanation, and they said that it was AA which had made a change in its departure time for the MEX-SFO flight on July 9. You can see that its e-mail information was inaccurate. AA's original departure time from Mexico was 09:25 pm which gave us enough time since LAN from Lima would be arriving in Mexico at 07:00 pm.

Unfortunately, AA had changed its departure time to 08:55 pm, and this was considered an invalid connecting time (less than 2 hours), because it would give us only 1 hour and 55 minutes to change planes in Mexico. Even though a passenger is in transit in Mexico, he/she still has to go through immigration and customs and move from one terminal to another by taking an air train.

I talked with an Expedia supervisor, so that we could be booked for a new MEX-SFO flight. After almost an hour, the supervisor said that she had asked LAN for assistance but "LAN was not willing to help," and that since LAN was the ticketing or validating airline, it was the only one allowed to do it. I called LAN immediately and talked to a supervisor who said that she had to deal directly with Expedia, the agency owner of the tickets.

I called Expedia again, and after hours on hold, I was able to talk to a supervisor. She said that AA had agreed to help by contacting Mexicana and getting us seats for its flight 970 leaving from Mexico the following day at 08:00 am. I insisted that Expedia try to get us on an earlier flight, because we would be arriving in Mexico from Lima at 07:00 pm, July 8 and would have to wait for 13 hours to catch the Mexicana flight on July 9.

By the way, LAN staff said that it would be more than happy to get us on any convenient flight as long as Expedia contact them directly. I repeated this to Expedia and waited long on the phone to no avail. Finally, I was forced to accept this connecting flight from Mexico to San Francisco. I am a very organized and careful person, and after a few days, I noticed that my Expedia itinerary still showed the old American flight of July 8 (the one that had been changed to Mexicana for July 9).

I called LAN and AA to inquire, and they all said that only Expedia could fix this change, since it was still the owner of my tickets. During the month of May and first part of June, I called Expedia several times to insist on its fixing this problem. Customer agents and supervisors alike told me lies after lies; they said these things took some time to be updated, that they had called LAN and already fixed this.

I called LAN many more times just to hear that Expedia had never contacted them. I also checked my reservation on their websites, and they all had the old itinerary, except for Mexicana which did have my "real" flight 970 on July 9. In the meantime, Expedia would keep reassuring me by saying that somehow the information could not have been updated, but it did not matter since I had my three seats on Mexicana 970 on July 9 all booked and confirmed and I should not worry. Curious thing, even Expedia's itinerary showed American flight 8244 and not Mexicana flight 970, but it did show the correct date.

On June 17, my trip started and 3 days before my return, I called Mexicana in Mexico to reconfirm my flight. They said that our three seats were reconfirmed. We arrived in Mexico (terminal 2) one hour and a half later than scheduled (LAN 626 was delayed due to technical issues). We were not worried since our flight to San Francisco would leave the following day; however, we moved to terminal 1 and found the Mexicana counter, so we would know where to check in later.

The following day at 5:30 am when we approached the counter, we were told that we could not be embarked, because Expedia had not fixed or reissued tickets for that particular flight. We were sent across the counter to a Mexicana office that deals with ticketing issues. The agent there said that we had to contact Expedia which at the same time needed to contact LAN. Also, she said that Expedia had not finalized the transaction when making the flight change from AA to Mexicana.

At 5:30 am and from a foreign country, how could one waste time and money to call an incompetent agency which was not able to fix this problem before our trip? We were under time pressure, because that flight would be closed soon, and we could not afford missing it; we had to be back for work in the USA. I offered to pay any penalties, although they were not my responsibility. The Mexicana lady checked with an AA agent who said that AA could not do anything because the tickets were LAN's and could only be fixed between LAN and Expedia. They also said that we would have to go back to terminal 2 to LAN offices. This would have taken at least one hour if it could have been solved, who knows.

Time was running out, and I finally had to come up with the idea of paying for 3 full fare Mexico-San Francisco tickets. Mexicana gladly accepted this idea and issued 3 new tickets for the amount of $1,538.36 plus $45.91 for bank international transaction fees. I was compelled to do this just to be embarked on our scheduled flight leaving at 08:00 am.

We were the last ones to be checked in. Back in USA, I had hoped that Expedia acknowledge its incompetence and dishonesty and issue the refund of these unexpected and unfair expenses on my part. Of course, an Expedia supervisor said that the agency would not accept its responsibility and stated that it is AA which should give me the refund. If this fails, they said I might consider disputing the charges to Mexicana! How can I dispute charges that I myself authorized, although I was forced just to be able to come back home?

Now, who is going to pay me back my $1.538.36 plus $45.91? I consider Expedia responsible, since it is the agency I bought my tickets from, the agency that took my money, and the one supposed to take care of all of the important details of the trip. Is this the way it treats its customers? There must be a way to recover this money. I had to spend $1,538.36 on 3 new Mexico-San Francisco tickets plus $45.91 for bank international transaction. This unexpected event totally ruined my tight budget and has put me in a very difficult financial situation. I ask for help. Thank you.

Yesterday, I tried to book a flight on phone to Expedia. They took my debit card details without booking, which froze my money. When I explained this to the Expedia CSA, he said that the transaction was pre-authorized and pending and they would contact the bank to release the transaction. The bank has denied that there has been any contact. The bank then said they would put an overdraft into my account to cover for another transaction, as the Expedia CSA said the first initial transaction could be frozen for 3 days. The total for this amount was 763.35.

Today, the 14th, I contacted Expedia again to try and book a flight again to Toronto. This time, by phone and not online, the same problem occurred where Expedia has frozen the transaction. Now in total, I have 1445.45 stuck in pending transaction which Expedia is now denying, though this as my bank can confirm is the case. My bank is RBS and they are considering taking action as there was defamation of subject. The staff of Expedia has been incompetent as during the past few days, they have been taking my account details and then getting confused about the actual flights I was trying to purchase.

On July 8, 2010, my wife had to make a trip to Pavlodar, Kazakhstan on the following route: San Francisco --> Frankfurt am Main --> Minsk --> Pavlodar, and back on the same route in one month. Tickets were bought online using Expedia.com. There were 3 carriers involved: Lufthansa (Operated by United) and Belavia (Belorussia). When she already checked in for the flight, the luggage person in San Francisco international showed her concern that my wife wouldn't be able to change planes in Frankfurt because Uniter or Lufthansa did not have agreement with Belavia for the passenger's luggage.

For this reason my wife would have to leave international zone in Frankfurt am Main to pick her luggage up and then come back for the flight to Minsk, thus (the most interesting part of the story), she needed a valid Shengen visa. The luggage person went to talk to her manager to verify that and was missing about 20 minutes, and when she came back, she said that they cannot let my wife go because of visa issues, but her tickets are still valid and she could use them later when she gets her visa. Well, she went back home and our trouble started.

To make sure everything was okay with the delayed flight, I called United Airlines. They assured me that the tickets were valid for one year from the date that we bought them and sent me to Lufthansa to get all the details. Lufthansa operator and then his manager were far from trying to be friendly and did not look to be willing to help us at all. The only thing I understood from their explanations was that tickets were not refundable and not changeable and that we lost all the money and had to buy another set of tickets.

For the next two days, I was busy making different calls to German Consulate, Expedia, United, Lufthansa and San Francisco International Airport. The German Consulate replied that to leave international zone, one must have a visitor's visa, but to know all the details we needed to call airline company. Expedia was sending me to United and Lufthansa, and United kept telling me that Lufthansa was wrong and tickets were valid, Lufthansa was sending me far away and forever saying with German pedantism that tickets were not refundable and not changeable and that in order to go through Frankfurt am Main, everybody, even a citizen on the United States, has to have Shengen visa.

My questions about lack of proper information of visa issues on their sites and information letters were simply not noticed or answered in the way: Visa issues are problems, which passenger takes care about himself and alone. Hurray, now I feel like 30 years ago in an old and good Soviet Union empire, where every fault was a customer's fault. 1. $2,500 worth tickets and a ride to the airport. 2. A couple of billion of nerve cells worth $1 each. Contact me please I'm not greedy, but I don't have money.

6. It could have been very funny if it wasn't so sad. My wife's dad is becoming 85 in July and she hasn't seen him for 11 years by now. I'm looking for a wall to start heat my head against it to chill myself down a bit.

I booked a flight from Canada, but inadvertently, I used the American website of Expedia (there is no difference between Expedia's American and Canadian sites) and I was charged American dollars. Thus, with the exchange rate, I paid more for the same flights. They should clearly identify the nationality of the site or clearly indicate what currency is being displayed. I paid more for the same flights.

Once a year my parents, sibling's family and my family plan a trip. This year, I encouraged them to use Expedia. On May 4, 2010, I booked a flight and hotel through Expedia for five. The flight was scheduled to depart from Chicago to Myrtle Beach on Wednesday, July 7, 2010 returning July 10, 2010. On May 5, 2010, I called Expedia and inquired about changing my departure date to Tuesday, July 6th. The representative said the change was within 24 hours and out of courtesy there would be no charge to change the departure day, I told the agent I would call back. However, I never told her to cancel my previous reservation.

While driving from Chicago to Kenosha with my husband and children Sunday, July 4th, I decided to call US Airways to discuss seating. I gave the US Airways representative my departure date, name and itinerary number. Evidently, he thought I gave him the wrong itinerary number because he named a family with my last name and they were departing on the same flight I and my family was scheduled to depart on, however that was my brother's family. After telling the US Airways representative that was not me, he said your flight was canceled. He asked me who did I book the flight through and I told him Expedia. He told me to call Expedia.

I called Expedia and spoke to Representative Mark. He told me he did not know why the flight had been canceled because the reservations were purchased May 4th. He in turn transferred me to Matthew and after speaking to Matthew, he had me to speak to his Supervisor Rhonda. By this time, I am devastated. Rhonda told me according to the representative's documentation I canceled the flight and not the hotel reservation. She insisted that I had done so, in spite of me telling her I never authorized a change. She indirectly called me a liar.

I told her that would have been stupid of me to cancel a flight and not have a way to get to the hotel in Myrtle Beach. I asked her what was I to do, she said I would have to pay the current fare. I told her there was no need for the hotel. Expedia had destroyed my family's vacation. I told her to cancel my hotel reservation because I could not afford the trip. She told me there would be a cancellation fee. I requested to speak to a manager, she gave me a difficult time. Once again she placed me on hold, after returning to the phone she said I would be refunded for my hotel. Expedia never tried to accommodate me!

I am mentally anguished I, husband and and children will miss my family's annual trip with my siblings and elderly parents. Unnecessary vacation time was taken. My children will miss out on their out of state summer trip before returning to school.

So, I called "Air Fullfillment Desk" where they informed me that when they sold me the tickets, Delta somehow increased their prices later, and Expedia.com could not honor my reservations. I pointed out to them that they had already charged my card. The amount was blocked and the manager Michael said that the funds would be released in 48-72 hours! And I expected them to make good on the tickets they sold me. Instead, they had the nerve to offer me the same flight for $1,300 more.

I couldn't believe what I was hearing. I booked the flight, paid for it, and now they wanted more money? Was this really Expedia or some two-bit outfit I was dealing with? I told them what they were doing was tantamount to my going into a store buying a DVD Player, paying for it, and getting home only to have the store call me and tell me I owed $100 more because the distributor increased their prices.

There was no sympathy, empathy, or understanding about my situation from Michael. They blamed the airline and took no responsibility for what they had done. They were making their mistake my problem. I was furious and told by Michael to contact Customer Care (talk about an oxymoron). I did and spoke to an even less sympathetic manager named Chelsea who took an even harder stance telling me the amount had not been charged to my card, merely authorized.

When I pointed out that the $3,200 amount was blocked from my card, she told me to call my bank and have it unauthorized, which I had already done, and the bank told me they needed to have the unauthorization notice come from Expedia or Delta. I told her this and she said I should give the bank a code for this. That really set me off. I said to her that my mother and my daughter were traveling in less than a week and if I had to wait three days to get this amount unblocked, I would be paying for two very expensive, very last minute tickets, if I could get them at all! She couldn't care less. There wasn't anything she would do about it and that was that. I even told her that I had planned a $10,000+ vacation for them once they arrived in Europe and was in jeopardy of losing this money as it was all pre-booked. Nothing from Chelsea.

So, there is the state of Expedia.com. Now, fortunately, I have very good connections in the media business (and journalists) as this is my business. During my conversation with Chelsea, I had colleagues listening in and they couldn't believe their ears. One of them happens to have a syndicated consumer affairs show which he is now going to champion a crusade against Expedia. He is going to expose this particular case (and others). For my own part, I am going to every and all business affairs outlets to report this travesty. And I'm going to demand at least the cost of my vacation plus some.

i booked a flight for 3 people to rome for my sons wedding. we used my friends credit card with her correct spelling of her name and they spelt it wrong so it doesnt match passport and finally it took us 2 weeks right up to the lastday before they would change it and how many hang ups. so we are off to rome on sat and get to germany frankurt main and we have no flight to rome so after 4 hours ors inthey finally gave us a flight. so we are not allowed visitn we go and get to our hotel and this is a 3.5star hote

On Feb 28, 2010, I ordered two round trip tickets from Expedia. The ticket ordered was from Los Angeles, CA to Shanghai, CHINA, departing on September 22, 2010, 12:30pm. The return date is on Oct. 8, 2010 Departing at 10:05am. Expedia itinerary number: 131241348138. I filled in my information with my passport number and my full name is Bingying Nie Zhang, but when I received the confirmation ticket on March 5th, 2010, I found that my name on the ticket was filled incorrectly. Instead of Bingying (first) Nie (middle) Zhang (last), it was filled out as Bingyingzhang (first) Zhang (last). I called Expedia's Customer Service to inform them that the name was incorrect on Mar.5th and May 11th with no response.

On May 20th, I emailed them again, but still did not receive any response. I called again on June 15th and someone told me that Chinea East Airline could not correct my name and that the only way was to cancel my order and re-order the ticket. The ticket is now currently $1,103.90 which has risen from the initial $748.90 In addition, China East Airline has a $100.00 penalty fee. Expedia made the mistake with my name on the airline ticket, but they refuse to take responsibility for anything.

I felt it was unfair and I asked Expedia to refund the difference $455 because the incorrect name was their mistake, I did not receive any response with my multiple calls regarding the situation, and I was never informed by them that the name could not be changed. If they had informed me of the inability to change the name on the ticket, I could have at least ordered another ticket before the price had jumped more than twice the original price I paid. This is poor customer service and a rude, disrespectful, and irresponsible way to treat customers. Cost me $1,103.90 reorder (Expedia itinerary number: 132688149660), instead of original price $748.90 and penalty fee $100

My daughter is in London, England for school. We booked her flights to and from London on Expedia. She is to fly home April 30th, as we all know with the volcano situation, all flights have been changed. Originally her flight was to leave at 3:00 am central time. Well, Expidia is doing work on their web site so it is down. They are supposed to send a confirmation email which they have not done. They have no phone numbers listed or anything, just sorry for the inconvenience. That does not help me get my daughter home. Or to the airport when she needs to be.

If she misses her flight because of changes that we don't know about, it may be a week or longer before I can get her on another flight. Due to all the people that have been stranded for the last several weeks. In addition to getting her a new flight ticket which will be close to a thousand dollars, it will cost several thousand to find her some place to stay depending on how long before we can get her a flight.

I am a citizen of Taiwan traveling from Taipei to Madrid. I bought the ticket from expedia.com that the itinerary was Taipei to Shanghai (in China), Shanghai to Amsterdam, and Amsterdam to Madrid (in Spain). Expedia.com only provides the information below to get rid of any possible VISA issue. "Proof of citizenship is required for international travel. When children are traveling, additional documentation may also be necessary. It is your responsibility to meet entry requirements for the countries you are traveling to and connecting through. To learn more, or to purchase a passport or visa, visit the CIBT VISA Service Website."

I didn't know I needed to prepare "China visa for Taiwanese" just for connecting the flight; no agents even told me. The information above didn't provide the relevant information at all either. (Click "CIBT" and "Proof of Citizenship" for no information provided). When I arrived at the airport, I just found out I needed another China visa to fly away. Nobody at the airport could help me; they just said it was interesting that Delta was behind sold this ticket. No company counters in Taiwan airport could help.

I keep calling Expedia for almost 8 hours whole day from Taiwan to U.S.A. and they all said I needed to pay USD $160 for changing the date and there might be fee added for the different seat. All of the seats left at that moment were only double the price of my original flight, which means I needed to pay double my original cost to fly away. They don't allow refunding the tickets either. Expedia even asked me to call Delta in United States by myself because they bought the ticket from them. I bought the ticket from Expedia. How should I know it is Delta?

Finally, I found a cheaper flight at the last moment the next day that the price was cheaper than my original flight. But I still needed to pay USD $75.38 and I needed to take the taxi to catch up to the airport in very limited time. Also, I lost one day in Madrid. They didn't even allow changing the returning date unless I pay another USD $160 and the different seat fee. I didn't have time to change the returning date because it was very urgent.

They want to get rid of Visa issue by using some few wordings and you wouldn't find helpful information there at all. There is no warning message in advance which is useful. And they wouldn't pay the cost the customers would face. Please expedia.com pay me back the following: telephone call fee to call Expedia.com (USD $35), the cost of changing the flight (USD $75.38), the cost I dealt with the flight all day (countless, say USD $55), and the transportation fee I went to the airport twice and taxi (USD $37). The total amount would be USD $203.

I was booking flight reservations on April 20th when I was about to pay for my tickets a screen pops up saying your rate can change from $482 to $382 apply now. I applied for the Citibank credit card to get this offer and it approved me right away and then told me to pay for my reservations another way and I would get my credit card in 10 days. I was then kicked out of the reservation screen and had to start over trying to reserve my tickets. I repeatedly called Citibank to get the credit card number and they said I would have to wait. I repeatedly called Expedia and they repeatedly lost my call, hung on me and were unable to help me.

I decided to go ahead and book and then get the payment transferred to the Citibank card. Expedia refused to do this. It was bait and switch. I never should have used Expedia, their customer service is awful. I never should have taken out the Citibank card, it was a lie they did not give you the $100 credit. I will never use Expedia again. I cancelled the Citibank card. Expedia will never help you, they are horrible you have to call them 10 to 15 times to get through when you need them they will not help you. Citibank and Expedia made the offer and it was a scam. My reservations are not cancel able and they screwed me. Do not let them screw you. Lost the $100 deal, lost my good flight reservation and price.

Currently, I am in Japan for a project, but I live in Houston. So, in January 2010, I and my wife planned a vacation to Italy. In January 2010, I called Expedia and asked for price of flight tickets. The guy (I don't remember his name as I never felt any need for such details), to whom I told our priorities and he quoted flights departing 26th April 2010 and return on 4th May 2010. Before confirming my tickets, I specifically asked him how much will be the deductions in case I have to cancel my tickets. The Expedia guy informed me that it will only be $250 per passenger (i.e. total of $750 for the three of us). After this, I booked the tickets and received a confirmation mail and itinerary.

However, 10 days back, we decided to cancel the trip due to some personal health issues. As such on 20th of April 2010, I again called Expedia to cancel my tickets. To my surprise he mentioned that the tickets are non-refundable and no refund will be made in case of cancellation. After I told him that we were informed only $250 per passenger, he suggested that I wait until 23/24 of April to check the status of Alitalia flight due to volcanic eruptions. It may be possible that Alitalia will cancel the flight and I will get a refund. I again confirmed that the maximum deductions will be $250 per passenger. The Expedia guy confirmed again this, although initially he denied the same. However, for last two days, when I called them to cancel my tickets, they have been telling the same lies; no refund as those were non-refundable tickets.

On the 24th, I made many international calls to Expedia, but they always moved me from one guy to another. In those calls I repeated my story to everyone but without any help. One of the supervisor, "Jose", called me back and informed me that someone from Expedia will call me to resolve the issue. But no call was made to me. As a result, I lost $3100 for no reason. I have recorded all the conversation that happened between Expedia and myself on the 24th and the 25th of April, but the only thing we can note is my waiting time on the phone. Another lie Expedia told is about refunds. I specifically asked them whatever money I can get refunded would be fine with me. Initially, they denied, however, when I asked about my taxes I paid on tickets, they said Alitalia is closed now and I would need to call them again. Ultimately, I gave up on Expedia and realized that I am just a common man and USA is run by corporate people who really don't care for individuals. I would like to take up this case further into court, but again that's a waste of time on my part. I lost $3100.00 altogether just because of a lie from Expedia.

I booked a flight for leaving PHI for MSP on April 25 and departing MSP on April 30. However, I received an email stating my itinerary changed and I am now leaving May 30th. When I called Expedia, they denied everything and told me the flight never changed and I need to pay $150 plus for the flight difference. I now need to stay on stand by and hope a seat opens up coming home from MSP on April 30th or pay a ridiculous amount of money for something that's not my fault.

My father-in-law's sister passed away in February and I booked a round trip from Hoolohua (MKK) to Honolulu (HNL) connecting to Hilo (ITO) for him, his brother, and three of my brothers-in-law through Expedia. My father-in-law is in a wheelchair, and his brother has difficulty walking. They are both in their 80s, and so the three brothers were there to take their father and uncle to the funeral.

The flight to HNL was delayed, so they missed the last connection to ITO; and Island Air booked them a room and rescheduled the flight with Hawaiian for 6:30am the next day, tsunami Saturday. When they arrived at the airport at 4:45 the next morning, they were told that a tsunami was generated in the Pacific and flights to ITO were cancelled until after the all clear expected after 1:00pm. Being that this was not good for the seniors, they caught the next flight back home.

I began the communication with Expedia and got reimbursed for the hotel and rental car. I had to call the hotel and car rental agent to do this, and Brennan at Expedia said that I would have to wait until Monday so their agent could call Hawaiian Airlines (HA) while I was on the phone to process the refund.

On Monday, I was told by Jangoe and then Michaela at Expedia that there would be no refund because a portion of the trip had been used. I called and talked to Hawaiian consumer advocate line at HA and spoke to Genie on March 3, 2010 who said that Hawaiian was offering refunds but because I booked through Expedia, they would have to initiate the request and so I called Expedia again.

Each time I called Expedia, I had to go through the whole process and story because I always get a new agent in the Philippines. I finally got a supervisor on the 4th, Alexa, who followed up with HA and talked to Genie. Alexa gave me a case number and said she would process the case. I called back on the 5th and got Kelly, who even with a case number, told me there would be no refund. I was transferred to another supervisor, Karen, who apologized and offered me a $100 voucher for my frustration but said I would have to call back because the HA office was closed.

I called back on Monday, the 8th, and talked to Harold at Expedia, who now with HA, said that he would fax the request and that it would take about 30 days to process. I never saw a refund to the account, and when I called Expedia and spent another two hours, about average, on the phone today, Thea stated that she talked to Irene at HA and Irene said that I was supposed to have faxed HA to get the refund. I confirmed what she said and then called Irene. Irene told me that because 30 days had passed, Expedia can no longer request a refund and that I have to fax documentation to HA consumer affairs. I called Expedia back and Thea would not take my call. I will now follow up with HA.

On April 20, 2010, Expedia double booked. Trying to get money back is difficult. Solution is small claims court. Make them come to you. Be careful and submit through a registered Agent for your state. Look it up under Corporations for your state. Make sure the defendant is Expedia, Inc. They will try to turn you down in small claims court. Small claims court will make them come to you in your home town.

I purchased 3 tickets on March 18, 2010; and 2 of the tickets I cancelled online on the same day I purchased the ticket. And I didn't receive the refund back, and today, I called Expedia. And they told me it's not canceled, so she cancelled it for me 2 of the tickets today and I get airline credit and 1 of the ticket cost me $135.40. There's a change fee of $150 which was so weird. But I've been a perfect customer for Expedia, and I travel twice every month.

And now, I have problem; they can't give me a refund. I will contact Consumer Affairs and my credit Card and complain all over the online complaint site if I don't receive 2 of my airline refund. This so weird what Expedia did to me.

Expedia.com charged me $150.00 over the original price. They also did not make me aware of their policy before I booked my trip (I was misled on specific questions). I was told that if I get insurance, I would be able to change my return date with no penalty. Not true. I am out of almost $300.00.

I recently purchased a round trip ticket from Miami to Madrid for my mom, who wanted to spend a few weeks with my in-laws in Seville. The plan is to return back with my in-laws (who do not speak English or have never left the country, much less flown on an airplane) so that they will not have to travel alone. She was set to fly out of New York-JFK on Tuesday 3/30/10. Unfortunately, an unforeseen issue emerged and she was unable to make it to JFK and thus, missed her outbound flight. We have since made other arrangements for my mom to fly to Europe with the intention of using her return ticket as planned. Today, I received an email from Expedia stating that her return flight has been cancelled. I called Expedia to find out what has happened and they told me that if a passenger is a "no-show", the airline cancels the entire ticket, something we were not aware of.

I finally managed to get through to a supervisor who said there was nothing he could do and that the ticket had been changed, not canceled and I needed to talk to the airline directly. I called Iberia and after arguing with the agent for half an hour, I was finally transferred to a supervisor. She confirmed the airline rule that if a passenger is a no-show, they lose the entire ticket and that it was Expedia's responsibility to inform their clients of the airline's rules and regulations. Furthermore, I was informed there was indeed a change to my mom's ticket: Expedia had changed the name on my mom's ticket and gave it to another traveler. Expedia essentially wiped their hands of the issue and placed blame on the airline who in turn did the same thing.

When asked for help to get my mom back from Spain, Expedia simply said they were abiding by airline's rules and refused to do anything. Iberia at least offered to search for their lowest ticket back but did not do much more. I went back to Expedia's webpage and looked up the rules and regulations regarding my mom's flight and found this: "We have not received rules or restriction information for this flight. In most cases, the following rules and restrictions may apply: Most fares are non-refundable, but in many cases, the value of a ticket may be applied to a change in travel dates if the change is made prior to the departure date of the originally scheduled outbound flight. Rules and restrictions are imposed by the airlines and are subject to change. Expedia must abide by these rules. Any changes to your flight reservations may incur additional charges. Airline tickets are non-transferable."

"We have not received rules or restriction information for this flight", so why is Expedia unwilling to help? I'm not asking for a refund, simply asking Expedia to put my mom back on the flight so she can travel with my in-laws. Like many have said, my family and I have been loyal Expedia customers for many years until today. My family and I have also been flying Iberia to Spain for several years and now will reconsider next time I need to purchase airfare.

I am surprised at their generic response to an extremely important issue that without any shadow of doubt merits further investigation. There is no doubt in my mind that complaints of this nature will be a common occurrence, if not already. Expedia are supposedly the experts in the industry and innocent travelers are thus guided by what's presented to them and errors on your and airline sides, result in unwary travelers being forced to pay for changes due to no fault of their own.

After requesting a Johannesburg/Seattle flight, your system spewed out a variety of options and I was asked to select one. After selecting the one that suited me, it showed the routing and times of three sectors, i.e. Johannesburg/London, London/Chicago, Chicago/Seattle. Remember, at this stage of the booking process, no choice is offered to the traveler in selecting connecting flights or times between the cities presented to them. I then selected the above and was asked to select the return sector, which I duly did. Thereafter, I went through the process and was issued a confirmation.

After forwarding the Itinerary to my hosts in the USA, I was advised that since my USA entry point would be Chicago, I would have to go through customs there and that the 75 minute connection time to Seattle is totally inadequate. Considering that the London/Chicago route is an international sector and that all passengers have to go through customs here, what are the chances that anyone could make a connecting flight to anywhere within 75 minutes?

It appears that there is a serious flaw in the booking system of both Expedia and AA in allowing inadequate connecting times and it is against this background that I am looking for positive answers and not excuses as to who is at fault. From my side, I called Sandra at the American Airlines call center in the USA and she explained that although the system shows the connection times as valid, she agrees that the connection time should have been a minimum of 90 minutes. She advised that to change the Chicago/Seattle sector will cost USD250 p.m. plus any difference on the ticket price.

I thought that this is extremely unfair, as on the one hand while the system shows the connection as valid, she agrees that it is inadequate. After much discussion, she advised that we speak to Expedia. I then called Expedia and spoke to a Conrad, who after listening to my query and the comments that I received from my call to AA, passed this onto a supervisor, Clifford.

Clifford agreed that the connection time was inadequate and mentioned that if Expedia were in the wrong, they would compensate for any costs incurred. He then asked me to hold while he called AA. After a short while, he advised me that though AA says the connection appears valid on their system, they also have doubts as to whether we would make the Chicago/Seattle connection. He further stated that AA would carry the cost should we be delayed by either landing later or being slow through customs. It was also mentioned that the standard connection times are normally 90 minutes while our connection time shows as 75 minutes.

We were pleased with Clifford's response and asked him to send me an email confirming the gist of our discussion, which he faithfully promised to do within the next 30 minutes. An hour later, after no email was received, I called Expedia again and spoke to Jack, who after checking the case no. said the matter was on hand and I would receive a response within 24 hours. When no response was received, I sent an email this morning to your customer care with my case no. and received a generic response with a new Case ID (REQ: xxxx). A short while later, a response was received to this mornings email under case ID (REQ: xxxx), not under yesterday's complaint case ID: xxxx. I was extremely disappointed at the response as the email definitely did not encapsulate the Expedia and AA response that Clifford verbally gave us last night.

Today, I called the South African office of AA and spoke to one Maria. She also agreed that the connection times between Chicago/Seattle were inadequate and mentioned that Expedia should be held wholly responsible for the error as it was their system that provided the connections and not AA. She further stated that as travel agents, they normally allow a minimum of 90 minutes for connecting flights. She further mentioned that discussion between Expedia and AA appears on the AA system and that I await a formal response from Expedia.

From the above commentary and statements from both AA and Expedia staff in relation to the short connection times provided in the booking system, it is a given that there is something seriously wrong with both the AA and Expedia systems. If this is so, why should I or for that matter any traveler be forced to pay for errors not of their own making?

The bottom line is that I require an undertaking that Expedia or AA will indemnify me for any costs incurred in the event of me and my wife missing the connection flights between Chicago and Seattle due to the lack of providing us with an adequate connection time. The alternative is to change the Chicago/ Seattle flight to a later time at no cost to myself.

If all the parties agree that the connection time is inadequate in Chicago, then it is obvious that I will suffer financial losses if I am delayed in customs, transfer to different terminal and miss the connection flight. American Airlines and Expedia both, via their booking sites, request passengers to be 90 minutes early for their flights. All I am requesting is that either Expedia or American Airlines take responsibility for a flaw in their booking system by either providing me with an undertaking to reimburse me in cash, not in kind or change my flight to Seattle to a later time in the day.

I booked a flight with Expedia and before booking, I asked the person I was talking to if he thought the price might be going down. He said no, that the price would go up as the time approached for my travel. So a few weeks later, I went on and to my disappointment saw that the price had gone down. I called and spoke to a customer service agent and told him what happened and if they would honor the new price, he said no and that Expedia only can price match if it is within 24 of purchase, which is so dumb because what are the odds you book a flight and the price goes down within 24 hours. So I guess I should have gone with Orbitz instead since they automatically honor lower prices.

I booked for a three-passenger, Paris-Manila bound business class flight with Expedia on Jan. 21, 2010. Why business class despite the cost? It's because total flight duration is 23 hours and 15 minutes plus 9-hour overlay. It's a very long haul! I'm traveling with a senior and a 10-year old child. Total ticket cost for said trip was USD5,599.60. Anyway, on March 6, 2010, I called up Expedia (at these numbers: 1-800-EXPEDIA, to request for a change of date and route.

During that time, business class ticket cost for our new itinerary was USD6,627.80 but I told the CSR that we were willing to pay for the ticket cost difference plus any applicable fees for the change made. The CSR advised me that my credit card will be charged $408 for the changes made. I fully understood the policy and told her to go ahead and perform the requested change. The CSR reminded me to check my email for the flight confirmation which I did right after I hang down the phone. To my surprise, Expedia downgraded our flight from business class to economy. What more, they also charged us the entire cost of the new flight itinerary.

I called up Expedia right away and talked with a CSR named Jasmine. I related to her the whole story and she did acknowledge that the CSR who previously attended to my concern made a mistake. What blew my head away was when Jasmine repeatedly told me, with emphasis, that I just lost a lot of money. I asked her to repeat what she just said and again, she told me, "I'm sorry but you just lost that amount." I argued by telling her that as far as I'm concerned, it was their loss not mine because it was incurred due to their own mistake.

I demanded that they refund me the original ticket cost less any applicable cancellation charges or upgrade our flight to business class as originally intended and we are willing to pay for the difference. She told me that she will consult her internal support helpdesk and that they will try to contact me within 24-72 hours. Your guess is right. I did not receive any call from them. Given the amount involved, I had no choice but make all the follow up calls myself.

During my (8th) follow up call, I was able to talk to Rona, a supervisor. She promised to call Qatar Airways for my upgrade or refund and instructed me to call after 9 hours. I made my 9th follow up call as told. I asked for Rona but I was told that she was currently engaged on the other line. The CSR then offered to assist me. As usual, she told me that she will try to consult her internal support helpdesk.

I had been hearing this remark all the time. It came to my mind that these people were not taking my problem seriously because up to this time, they have not made any progress yet. I always end up where I last left. I was beginning to suspect that they were not serious about finding a solution to my problem. They don't seem to care. And would you believe, my suspicion was affirmed when another CSR supervisor I talked to admitted that Rona (the other supervisor) did not make any call to Qatar.

At that point, I lost my cool. The CSR tried to appease me by saying, yes, you guess it right again, "Let me discuss this with my internal support helpdesk. I will put you on hold if you don't mind." I thought, "Do I have a choice? " For the nth time, there I was again put on hold and this time for almost an hour. I gave up! I burst into tears and just broke down.

Expedia is an extremely, almost impossible entity to deal with. I was feeling hopeless and desperate. I decided to google "Expedia Complaint" and realized that I am not alone. So here I am sharing with you my anguish, all of a sudden, a solution came to my mind. I decided to call my credit card company and related to them the whole story. Amexco (oh I love them) told me that they will put the payment to the merchants (Qatar/Expedia) on hold and that I don't have to pay for said amount until my case is resolved. Isn't that wonderful?

Right after talking with Amexco, Expedia called informing me that they are reviewing my case in the corporate level. They requested that I lift my dispute. I shot back, "No way! " I told them that I will only retract my dispute once they gave me an acceptable solution to my problem. I suffered stress and anxiety all through out my ordeal with Expedia. I also lost a lot of time/productivity attending to my problem with them while making all those follow up calls and being put on hold on the phone very long. It's traumatic.

I booked our wedding and honeymoon in Jan. 2010. I booked with one of their agents, just recently I checked on our flight and found out we were in separate rooms and on a later flight. I was obviously upset. However, I had a great CSA named Wes who cleared up our room trouble and got us back on the earlier flight.

Being this is our wedding, we needed to get on the on the earlier flight, to get our wedding license. Wes got us to the supervisor who charged us a $200.00 change fee for something Expedia did. I worked 3 yrs for the airline and know what good customer service is, and this was not it. I hope we can get the change fee back as this was not our fault. Even Wes was appalled at the supervisor's decision.

I recently filled out a complaint form regarding my experience with Expedia.com. We are working towards a resolution and I do not want my complaint posted on your web site. Thank you.

I booked a vacation package (Air and Hotel) through expedia.com in June 2009 including the Expedia Package Protection Plan.

One week prior to the trip, I found out that my husband was laid off. I called Expedia to cancel the trip. They refunded the hotel with no difficulties; however, they stated that the airfare was non-refundable. They specifically stated that my insurance (underwrited by Berkeley Insurance) would not cover the cost of the airfare. They stated that the only option I had was to rebook the airfare for up to one year. They informed me that the only thing that my insurance was good for was to refund the $150 per ticket change fee that would result from Delta when I changed the dates of my airfare.

I waited until March when I booked the airfare to another destination. I then called Expedia numerous times to figure out how to re-book the airfare and how to receive the refund for the $300 in change fees. Finally, Expedia transferred me to the Berkeley Insurance Company who informed me that under the terms of my insurance, I could have gotten the entire cost of the non-refundable airfare reimbursed due to the fact that my husband lost his employment.

Originally, Expedia told me on numerous occasions that the insurance would not reimburse me for the non-refundable airfare at no time and they gave me contact information for the insurance company. I was simply placated; not only was I not reimbursed for the airfare originally $1300. However, for the past year, I have been paying interest on this amount as due to the financial stress of my husband losing his job along with my status as a graduate student, we could not attempt to pay off this vacation.

In addition, we recently re-booked the airfare as we thought we had no other choice other than to let the tickets go to waste. Booking the tickets includes spending money on hotel and a vacation which we still do not have the money to do as my husband is still unemployed and I am still a poor graduate student. Obviously, I am not as upset about getting to go on vacation; however, we would definitely not be spending any additional money if the airfare had been refunded through insurance as should have originally been done.

On January 13,2010, my husband was charged $1701.67 through ** for a round trip package to Cancun. February 02, 2010, we changed hotels at a slightly higher price and got a change fee totaling our package to $1812.63 for 4 nights in Cancun, departing St. Louis on American Airlines Flight 1398 at 1:55pm, arriving in Dallas, Fort Worth at 3:45pm, switching planes to Flight 1211, departing at 4:35pm and arriving in Cancun at 7:05pm. Returning to St. Louis, Monday, March 01, 2010 on Flights 2212 and 1166 in reverse order.

When it was time to board, they announced that due to a mechanical problem, our flight would be delayed an hour and the monitor made notice of this. We were given new boarding passes after this. At approximately 5:30, we were informed that the aircraft was being tested to check for departure. We decided to grab dinner at their Burger King for $13.90 (I still have receipt). Arriving back to our gate, we were informed that it would be a bit longer and the departure schedule on the monitor changed to 9:30pm with a different aircraft or flight number. We were instructed to line up and get our passes and hotel info.

I explained to A.A this was unacceptable, to arrive in Cancun the next day due to their mechanical failure and not having a back up. That we could not accept an overnight hotel after being flown to Dallas, arriving at 11pm. From the airport, my husband called Expedia and spoke to Mike A. (he was given a reference #58045476). He explained that we purchased insurance for this trip and due to A.A. fault, our 4-day vacation is being stripped of 19 hours and was unacceptable. We would like to get a refund and book at a later time. We explained the same thing to airlines at the counter.

On February 25, 2010, Thursday at 11pm, I am now at home calling Expedia. We talked for at least 1 hour. After being put on eternal hold, I found out that nothing could be done to call back because the hotel reservations and A.A. have business hours of Monday to Friday. Sigourney was the guys name, he also explained that we would be given a $50.00 voucher for our inconvenience.Saturday, we notified our credit card company to dispute these charges. I also emailed Expedia and American Airlines about this nightmare. Friday and Saturday, we spoke to Vicky and Bryce (again given a reference# 58052572) at Expedia we continuously got put on eternal hold they would get back on the lines and state that they are sorry and to please call back.

Sunday morning at 9:30am, I called Expedia and spoke to Ludwig I have finally gotten 3 nights of 4 credited and the Cancun transportation voucher refunded in the amount of $867.78. We were informed that we would have to pay the first night Hotel in Cancun because we did not cancel 24hrs in advance and that was the hotel's policy. I was also informed that I have to call A.Airlines and get my refund and that A.Airlines informed Expedia that they could get us to Cancun but it was just delayed.

I was again given a reference #58104105. I was told to call American Airlines to get my refund and to wait until Monday when during business hours, they gave the me 1-800- for A.A. I am still holding a balance of $945.63 at this time, completely drained, and emotionally exhausted. I get up today, Monday, March1,2010 to check my emails from Expedia and American Airlines. They both explained to me that this could not be handled via email and to call. Once again, I am on the phone with both. With American Airlines, I spoke to Pat ** at 8:31am, when they first opened. She informed me to email **, which I immediately did.

I have copies of the letters for TIC refund for myself and my husband. Shortly after, I checked my email to find a letter saying that they were sorry for the delay and that as a result we cancelled our vacation. They sent an e-voucher good towards $100.00 off for our next ticket purchase. They also explained that because we purchased through bulk fare (email/vendor/wholesale) that we must pursue our request with our vendor/travel agent, I assumed they meant Expedia. I am completely exhausted.

I then called Expedia again this evening, I spoke with Briana at 4:40pm, she could not authorize the refund but would fax American Airlines Tulsa Office requesting for the refund once again. I had Briana send this email to me also so I could keep it in file. She did, and like all other information, I have copies, dates, names, and times. We were still out half the money, have not left St. Louis, been passed around in circles, lost 1 vacation day at the airport for 10.5 hours on Thursday, the 25th of Feb, and still being charged for 1 night hotel in Cancun.

My husband is 53 years old and been on his job for 32 years, his corporation only allows vacation days to be scheduled and approved or denied prior to the pay period asking off. We couldn't just call to get our vacation extended. We have not asked anyone to absorb the amount we lost at the airport, we only ask that Expedia and American Airlines absorb their portion. We only ask for the money we are out less the insurance plan purchased. I am desperate to find help with this matter.

In Oct. 2009, I booked a vacation package with Expedia for our son and his wife from Boston to Las Vegas. I bought insurance for the package, through Expedia also, just in case something should happen between Oct. and the Dec. travel date. In Nov., we did have to cancel the trip. Expedia gave me credit on my credit card for the fees I paid for the hotel, and I was told that the airline tickets with United, would be a credit but I would be reimbursed for the change fee incurred whenever I used the tickets.

Three weeks ago, Feb 1, 2010, I did use one of the tickets to book a flight for our son. I immediately contacted Expedia to ask for the $150.00 credit for the change fee. After three weeks time, hours on hold with one representative or another who cannot do anything for me, a conversation with the insurance company and 5 different faxes to three different "supervisors", I still cannot get any resolution to this problem. After reading the other complaints here regarding Expedia, I see I'm not the only frustrated consumer. So why is Expedia one of your advertisements on your webpage?

My husband and I booked a flight with Expedia and took out the insurance to change or cancel. When I called to change the flight, they said that wasn't part of the policy. When we printed out all the pages of the email, there were missing pages. It didn't say anything about illness, etc. on the pages. I think it's wrong. When you pay 54.00 for the services and then they want you to pay another 150.00 pp and 702.00 pp to change it. Please Help. We won't be able to change the reservation. I don't want to cancel because I don't want to deal with this company again. When you go to sign in to Expedia, it states no booking fees on changes and cancellations. This practice is deceitful. They should state in the policy of the insurance what it states.

In October 2008, my father and I had planned a trip to California, but due to my father hurting his back, we were not able to go. I was under the impression that the insurance purchased through Expedia would cover this. But, apparently, that was wrong. The insurance purchased was only good for one year from the date of purchase. Needless to say, due to my job in the military, we were not able to go on the trip within 12 months.

I would really appreciate it if they could give us credit for those tickets. My father and mother are planning on traveling in April to California. I am sure they get requests for this type of thing all the time. I just wanted to ask so we did not lose the money that was spent for the tickets. I have attached the itinerary information as well. Any assistance would be greatly appreciated. I am just trying to help my parents see the Giant Redwoods in California.

I am writing to tell you why Expedia just cost me a travel credit of $2068. Ordinarily, I have great service from Expedia. Over the last few weeks, I have experienced an unbelievable turnaround on this when I've been dealing with the Expedia call center. I had a travel credit to use due to a cancelled Mexican wedding (swine flu). When I phoned in January to use it before the one year anniversary of my booking date (Feb 15), I was told by Jean that I just had to book my flights by the Feb 15 deadline. I asked her to confirm it with the airline and note it in my file which she said she did. Today (Feb 13), when I phoned to book my flights (before the Feb 15 "booking" deadline), I was told that this was incorrect and that I would only be able to use the credit if I commenced travel by Feb 15 (two days from now).

This flight credit was a substantial amount of money and had we not talked to Jean we would have happily traveled over the last couple weekends to ensure that it was used up. I don't expect that everyone at a call center will be fully versed in all airlines policies, etc., but I do expect that they will follow up with the airline and verify the information they are telling me (especially when I ask specifically for them to do so). I've been told by Expedia and American Airlines that there's nothing that I can do.

I booked a flight to Reno to buy a plane. The plane was not ready when it was supposed to be, so I had to change my flight to a week later. I called up Expedia, ready to pay the $150.00 change fee. They insisted that the new flight was $50.00 more than the original flight even though I confirmed multiple times on their website that it was not. So I hung up with the first person I called and called back to try to get someone more competent; the person I was dealing with seemed confused. So I called back and got the same story.

Finally, after numerous times of me asking her to just simply go on their website and look at the price, which she never did, she told me to just change it through Delta, which I did and the process with Delta took me less than 5 minutes and for only the $150.00 change fee. I think they are lying just to make a quick $50 on people who need to change tickets. The consequences are just time and frustration.

My husband and I purchased tickets last year for our dream vacation to his brother's wedding, however only a few week later the economy would hit us hard and we had to cancel. We re-booked just his ticket for himself while the rest of stayed behind so he could still be the best man at his brother's wedding. Now we would like to use the credits issued to us, however Expedia and AirTran are refusing to honor their agreement in credit issuing. Instead, they are trying to milk more funds out of our already struggling family when I am trying to book new flights this time to my sister's wedding.

We will loose over $500 in credits with Expedia and my son, the ring bearer, and myself, the maid of honor, will not be able to afford to fly to my sister's wedding. I am not only ruining her wedding but we are losing money that could easily pay a car payment!

On November 10, I purchased a non-refundable, non-transferable ticket to visit the Holyland (Israel) departing February 24, 2010- and returning March 5, 2010. There is a mistake with the name on the ticket - which I did not notice until January 17.

I contacted Expedia multiple times - Victor, Bernice, Anita, Jocelyn, George, Gabby - listened to a lot of music and each time was told that there is nothing they can do. Anita offered a ray of hope and told me the issue could be resolved if I would call back between 1 and 5pm; but when I called back at 2:30pm, Jocelyn said they could not do anything. Jocelyn's supervisor, George, said the same thing; as did George's manager, Gabby. So I guess Anita just wanted to get me off the phone. That was the low point - to be told that there could be a resolution, being hopeful from 5am until 2:30pm and then calling back and hitting a brick wall.

I would like to take this trip. I purchased the ticket for myself and would like to use it -- I am not trying to transfer the ticket to someone else and I did not ask for a refund. I have been advised by both Expedia and the airlines that the ticket cannot be used by me or anyone. And that -- even though it is a month until the departure date - the error cannot be corrected. Thus, no one can use this ticket and I paid $684.35 for something that has zero value. Please advise your readers to be very, very careful when booking flights online with Expedia and to double check every letter and number.

I hope that others will not have the same experience that I have had. Please be careful.

I sent a complaint to this web page an hour ago regarding Expedia.co.nz and my attempts to book flights on Air China. My credit card was rejected. After contacting my bank to ensure my credit card security, I called Expedia on their 0800 number. One of the things I was told by the consultant was that Air China would not accept credit card payments for bookings on the internet. Expedia advertised numerous available flights on Air China. I have just spoken with another company who offers online bookings through Air China who assured me that airline most certainly does accept credit card bookings online. I therefore add lying to my previous list of grievances with Expedia.co.nz.

My son lives in Korea. I am wanting to visit him. I can fly from New Zealand to Hong Kong but need a return flight to from Hong Kong to Seoul. I checked on the website expedia.co.nz and found a long list of flights with a variety of airlines. I booked the trip via Air China and entered my credit card details. My credit card was rejected. I phoned the Expedia free 0800 number and spoke about this with Renee. Renee advised me to go to my bank to have my card checked. I did so (luckily my bank is 1km away) and my bank said my card is fine. I also phoned my bank to check on security issues with my card.

The girl there, Ruth, looked into the problem and told me the Expedia website system was not accepting the authorization code for my card and was timing it out each time I tried to use it. So I called Renee at Expedia back and was told by Louise that Renee was unavailable but would call me. Fair enough, I thought, they are busy and the girls were friendly on the phone. Four hours later, Renee still hadn't called back so I phoned the 0800 number and got Louise again.

I explained the situation to her including what Ruth at my bank had told me. She doubted what my bank had said about the Expedia system not accepting the authorization code but said she would have a look at my itinerary. She did this and then told me the problem was with Air China who won't let people pay by credit card. She said I would have to go direct to a retailer to get my air ticket.

When I asked why their website advertised so many flights through Air China, she claimed she had told her supervisors to take that information off but they hadn't yet, even though lots of people were trying to book tickets on Air China. I said, "so I have wasted several hours trying to do this, all because of your company's false representation. Does this mean I will have to pay a full retail price to get to see my son?". She said it looked like it and did apologize. I told her that because of her company's incompetence, I would be denied the trip to see my son as I couldn't afford the full retail fares advertised. Then I hung up.

I bought 3 tickets at Expedia. I wanted to make an itinerary change, but Expedia won't let me do it without $225.00 penalty per ticket which I consider extremely inconsiderate to costumers. Not to mention ticket adjustment fees which means an additional $200.00 each ticket. Total amount to pay if I want to make changes is $1,200.00 on top of the regular ticket cost.

This is an abuse. I wont use Expedia.com anymore in the future.

I made a reservation for a client, and upon arriving at the office on the day the client was due to arrive, I received an email stating that his flight from Grand Cayman to Miami on Cayman Airways was cancelled. The client was then transferred to American Airlines. I then requested to change his departure flight for Friday, January 22, from 4:25pm to 8:05pm and was told that I had to change the flight with Cayman Airways, because it was an international flight.

After having our corporate travel agent change the flight with Cayman Airways, I was directed by Cayman Airways to contact Expedia as they had control of the ticket to pay the $100.00 charged to change the ticket. I contact Expedia who has been on hold on and off for the past 2 hours trying to contact Cayman Airways to see if they can accept the $100.00 change fee.

I have explained that the my company is paying for this client's trip, hotel, etc., and do not want the client to be charged the $100.00 change fee at the airport. My job is on the line. I will never use Expedia for anything.

In October of 2009, I booked a flight on Expedia.com from San Jose, Costa Rica to Boston, MA. The ad said that I would receive a $200 coupon that I could use during my next trip. This was the first deception. I tried using that coupon in November of 2009 and was told that the coupon would not be available for use until after January 11, 2010. This was the second deception. On January 12, 2010, I called Expedia and attempted to use the coupon and was told that I could use it but the total booking would have to be at least $1,000. This was the third deception. This was never told to me when I initially booked the flight but if I had done some research I would have found it in the fine print. I learned my lesson. I will never use this website again. Consumer beware!

I booked air and hotel with Expedia back in August of 2009 for me, my son and my fiance. At the time, I did not know if we would be able to leave my son at home or have to take him with. To be safe, I bought a ticket for him and insurance on all three. Insurance states right on it. Protect yourself from life's unexpected happenings and be able to change or cancel your reservation with Expedia insurance. Turns out, you cannot change nor cancel your reservation. I tried to cancel the reservation, they said they could not.

I tried to change it for my father and they said they could not. When I asked what did I spend money on, they said it protects me if I need to change or cancel the reservation. I said you just said I can't change or cancel the reservation. They told me, "yes you are right." So I asked what did I pay for if not to change or cancel my reservation. Again, they said to change or cancel my reservation.

I asked where he was located and he was in the Philippines. Figured there must be a language barrier so I asked to speak to an American. After arguing with him, he finally complied. A half an hour later, he finally connected me when he realized I wasn't going to hang up.

The rude corporate person started reading her little script the representative did earlier. You can't cancel or change your reservation. I ask what did I pay for then when I bought the insurance. The ability to cancel or change your reservation. Next time I will use Orbitz.

I attempted to make a reservation for New Years' weekend and submitted a request. When the price came I clicked off even though my credit card was submitted but the transaction was not confirmed and I did not get any confirmation from Expedia. The next day I got a confirmation on line. I called Expedia and in order to speak to a rep the customer is asked indicate by stating that the reason for the call was to cancel which I did. I told the rep that I never confirmed this reservation and wanted it cancelled with no charge. She took the information and gave me a reference # to call back to see if 1 day penalty for hotel could be removed. I called back a few hours later and the reservation had not been cancelled.

I spoke to another rep who argued with me that I could not have charges removed. She was told to cancel and did not cancel. These telephone conversations were within the 24 hour period that the trip which had not been confirmed could have been cancelled. I also called my credit card company and put the total amount of the trip into dispute. I checked on line at 11:30 PM and called again and spoke to a supervisor named Annibell. She told me that when I called I had only made an inquiryI had made an inquiry and that the reservation was not cancelled and that the plane reservation would also have penalties. This company deliberately booked this with no confirmation and did not cancel so that I would incur penalties. Their supervisors and reps lied so that I could be charged. This company used deceitful business practices and I believe this was fraud.

After contacting Expedia.com, I was only refunded for the flight but was charged a hotel (Viva Wyhdham) cancellation penalty fee of $500 for not attending to my destination when I had no means of getting there. I have been told after multiple calls to Expedia and 5 days later that they are unable to contact the hotel for a full refund and without contacting the hotel manager a refund for the hotel is not possible.

As I had schedule a week off of work and determined to travel to the Caribbean with my family, as this was to be a Christmas gift for my parents and my wife, I decided foolishly to purchase a completely separate vacation package again form Expedia.com for $3,148.46. My family was to depart for New York to Cancun, Mexico on Dec. 21, 2009. Prior to departing I had called to confirm my flight via an Expedia Representative and was told we were confirmed and to go directly to the airport terminal.

After arriving at American Airlines with my 3 month old twins, the wife and my parents, I was informed via their manager, Ms. Virginia N. who will testify on my behalf that Expedia issued my family a ticket number but failed to issue a flight reservation, therefore the seats were not held and the flight was overbooked.

As I called Expedia, the agent told me the flight was cancelled due to weather conditions, which is not true as an American Airline manager will confirm that no flights on Dec. 21, 2009 were cancelled. I am requesting a full refund at the least!

I was trying to book a flight and hotel with Expedia.com, and I was on the customer service line with an agent. She informed me that she was booking our travel plans and was just waiting to get the authorization that I had the funds available by charging my debit card a $1.00 fee. Not only did she not reserve or book my arrangements, but I was charged over $100.00 in misc. fees etc. from Expedia.com, and I found out that she didn't book anything at all. Then I called back after seeing my bank statment (all the charges)and spoke to 3 different Supervisor's, none which could tell me what had happened, or why I was charged so much money!I feel like I was taken advantage of and that no one (including Supervisor's) knew what was going on or could even explain anything. I was told by my bank that none of the charges were due to them, and that I should file a fraud claim against Expedia.com!Please help.

Worse, had I not checked, I would have been in Rome, thousands of miles away from friends and family only to find that the flight I would have been booked on had been canceled, changed, and I would have had no way of getting home to either Bangkok (where my family resides) or Atlanta (where I work). This was a trip planned and booked on August 2nd for the purpose of a doctor's appointment, an interview, and holiday time with my family.

When I called Expedia to notify them of the cancellation, they expressed no previous knowledge of it. When I called Alitalia, they notified me that Expedia had been contacted about the cancellation on the same day I checked Alitalia's website. Alitalia told me that it was Expedia's problem and the reason I had not been informed of the cancellation was because the only contact information they had about this was Expedia's. However, seeing as Expedia had NOT been contacted until I informed them (though I know that a service number for Expedia was in Alitalia's records), I'm not sure who's at fault, though both companies firmly blame one another and neither is willing to fix the problem.

I continued my conversation with Alitalia to find that the flight (AZ 7680) had been canceled on October 8th. What's interesting is that Expedia contacted me on October 8th to inform me that my flight time had been changed from a 1 pm departure to a 10 pm departure. Expedia contacted me again to call them and when I did (November 11th), they confirmed my booking on the new flight in a three-way phone conversation I held with Alitalia and Expedia; Alitalia says there is no record of this, though I have a document from Expedia dated November 11th proving my booking.

Alitalia will not grant me any further information, has put me on hold, will not allow me to speak with a supervisor, and has hung up on me after not allowing me to explain myself. I have filed a complain with their claims group and have received no further communication.

The only thing being offered in return for this is a full refund from Expedia. At the date of finding out about this change on my own, without communication between the airline and Expedia, I cannot find even a one way flight to my destination for the price refunded. Both parties refuse to put me on any other flights because there is not one of "equitable service" from Alitalia or its partner airlines at this time. Neither party is claiming responsibility.

My choice was to either forgo an interview and my health appointment or to pay for a ticket twice the price of my original that is of a shorter visitation time and worse connections. I opted to pay for another flight, though I do not agree that I was compensated "equitably" as their oversight cost me an additional $1000+ dollars.

I made an original booking with Expedia for travel from LAX to Bangalore, India for the 25th of Dec, 2009 for $1,334.00. However on Nov 16th, 2009 my father passed away in a unexpectedly. I changed my travel date urgently for the next day, Nov 17th, 2009 paying an additional $616.70. The initial flight from LAX was listed as Continental departing at 9:40 AM. My husband (Sameer Kuppahalli) and I went to the continental counter in LAX the morning of Nov 17th when I discovered that I needed a VISA to travel to India (this was the first time i was traveling back after I became a US citizen). I asked Continental to cancel the ticket and they advised I do so directly with Air France. Air France confirmed that this was a refundable ticket but further advised that that we need to talk to Expedia as the booking was with them.

In the period of intense grief, as we were scrambling to make alternate arrangements for the VISA, my husband called Expedia around 8:00 AM, much before the flight left. He spoke to the Expedia agent that we need to cancel the travel. The agent put us on hold for about 30 mins, came back and said that they will issue a credit. My husband told him that Air France confirmed it was a refundable ticket. At this point the call got dropped. My husband called 4 times that day and to his dismay he was told that the agent had made a note that we "only enquired about cancellation" and did not actually cancel. As the flight had already departed, the ticket is forfeited. He spent over 5 hours talking to many people and they all gave shifting explanations. He finally managed to get a refund of a paltry $163.00 in taxes as opposed to a ticket of about $2000.00.

Using the Expedia web site I booked and paid for flights and hotel for a holiday for my wife and I to Munich,Germany leaving Belfast N.Ireland on 24th October 2009 to return home on 31st October 2009. I printed my vouchers for flights,hotel and transfers on 25th September 2009. Everything went well until we tried to return home. We presented ourselves at the Aer Lingus check in desk at 9.40am for a flight to Belfast due to leave at 10.45am, only to be told that the desk was now closed and the flight departure had been changed to 10.15am.

At no time had Expedia notified us of the change in time although Aer Lingus had notified Expedia on 22nd September. I had to pay 150 Euros for a change of tickets to allow us to travel to Dublin instead of Belfast and then make our way by coach to Belfast. We arived home at 1.30am on 1st November instead of 12.30am on 31st October. Surely Expedia could have emailed the hotel in Munich (which was booked through Expedia) to tell us of the change.

On arrival home I checked my email inbox to find an email from Expedia sent on 27th October2009 (when we were already in Munich. Aside from the huge time delay and the inconvience involved I was approx 200.00 out of pocket. Expedia would only offer a refund of 100. 150Euro to change tickets 2x15 Euro coach to Belfast 8.00 taxi fare in Belfast 7.00 bus fare to Belfast International airport to collect my car

Booked for a flight tickets. Received confirmation from Expedia and credit card was charged but the tickets were cancelled suddenly without reasons by the airlines. Made multiple long distance calls to Expedia and each time was given a different answer such as the tickets were not cancelled, and that the tickets have been cancelled but nothing was charged.

Subsequently, they admitted that the airline has cancelled the tickets and my card was charged. But I was required to make long distance calls to them again to request for a refund for the charges because they refuse to discuss the matter over email.

The cancellation costs me time and financial losses as the tickets were meant to be the middle portion of my 2-week long trip with multiple other bookings had to be amended. The refund process was lengthy. Multiple long distance calls were made (Expedia refused to discuss it on email). Each call lasted 10-30 minutes.

The process caused a lot of stress as there were a lot of uncertainties and meanwhile all other plans and bookings could not be done. Lost opportunities in obtaining other tickets and hotels with more favorable rates due to the drag with Expedia on the issue.

i called to fixed errors in my travel arrangements made by the epedia representative. i gave them the correct information that it should have been with the flight numbers given to me by the represetnative. i had to repeat my self at least 12 times and all ahe could tell me was i am sorry. the cost of the phone call was $75 dollars. I am currently trying to get the changes made through a supervisor at expedia with number provided to me by Alitalia Airlines!

When I called Expedia.com, they told me I had two choices. 1 - Pay an additional $150 to change the flight or 2 - cancel the flight all together. Even after asking him why would I reserve a hotel, car, etc. for the 22nd and then reserve my flight for the 23rd? I ended up cancelling and still having to pay an additional $100 for a correct ticket. That was money I could have spent on my visit. THANKS FOR NOTHING EXPEDIA.

I had a flight booked with Expedia on Delta from Cabo San Lucas, Mexico, with one stopover, and landing in New York. Delta canceled my Sunday flight.

3. Or, leave Cabo and fly to Utah. Have a long layover in Utah, with no hotel voucher. Then, fly to Atlanta for a layover on a second plane. Then , take a third plane and land in New York on the second day.

The WORST part about all this, was that I had a phone call for three and a half hours, a full 210 minutes with an expedia employee. It was SOOO long. My travel partner and I spent a half day talking to this employee. It was awful and still not resolved. After emailing customer service, they asked me to call again, I spent another 25 minutes on the phone, and the employee read a note that we had been DISCONNECTED the prior day. She LIED and said that we were disconnected after three and a half hours. They didn't fix my problem, she lied about getting disconnected, and they didn't even call me back. They keep offering me $100 off a vacation package or hotel. I don't want that. I spent FOUR Hours trying to resolve this. THey are terrible!!!! Never deal with a third party like them. They make promises on their web site and then won't even help you at all.

I called expedia to look at travelling to st petersburg in russia, i was wanting to know how and what to do for visa to russia, I was informed that expedia would be able to sort out this in a service. So i booked with them for the 9/10/09 to travel there for 5 day. When the guy took payment and gave me the details of the holiday, he then said ill pass you onto a collegue who will help you with visa needs. When i was put through the lady said that expedia dont do this.

Now i was angry as i had specifically asked for this before making payment, she then said i had been miss informed, and said i needed to contact the russian embassy. So i did all this and found out it would now cost me a further 132 for a quick visa. So i emailed expedia asking for a manager to contact me as the issue was now getting expensive. No one did so i called them, and explained what i needed to do for the visa, and could they now change my flight by 1 day so that i could still travel. They said they could do this, but did not mention any extra cost to do this.

I then drove to edinburgh and got my visa to travel to russia, but then expedia told me i had to pay 180 to change my travel dates. I was very angry as they miss informed me when i booked and as a customer i should not have to pay any extra because they gave me wrong advice, they are not interested and i could not make my flight on 9/10/09 or go on my holiday which cost me 483,and i want my money back.

I informed expedia everyday about the prolems but they pass me around to 6 different advisers and not one manager spoke with me ever. I want to pursue this complaint as i want my money back even though they are trying to make out its my fault.

Expedia used my middle name on my credit card and not my full name (which was in my profile on their website) for airline tickets to the U.S. When I discovered this, I asked Expedia to change it. They told me that it will cost 75 to add my first name to the ticket. When I objected they said it was a charge by the airline. When I pointed out they made the mistake, they refused to take any responsibility nor cover the cost. I was also charged 50 for cancelling a car rental (within 48 hours of making the reservation).

I found tickets on line through expedia.com posted at 645.40 when I went to purchase they gave a message that they were then 145.00 higher and I was purchasing 6 tickets. So I continued searching 24 hours later they were still showing at 645.40 so I tried to purchase again and again they were actually higher. I called expedia and they said this was correct. I asked why they continue to show at lower than I can actually purchase price and was told that the price was correct yet also the new price was correct. This seems to be bait and switch, give me an advertised price and then refuse to sell at that price. Customer service attempted to give me the tickets at the published price but was unable to.

I purchased and airline ticket and then changed the date, Expedia then charged me $150.00 for a change and refused to let me know ahead of time. they made my bank account overdraft

Today I called expedia to reserve flights for Us Airways 181, leaving from FLL at 5:20 p.m. to LAX 9:38 p.m on October 11, 2009.

Online the price was set for 170.20, I spoke with a representative Bell, and she said that flight was not available but she had one for $95, I said I would reserve that flight. A few minutes later after I gave her all my information, she said, I gave you the wrong price I had entered November.

I asked to speak with the supervisor and she said "he is in another line", so I said I would wait, and she said all right and then clicked.

I called once again, spoke with a Supervisor John and he said he would get in touch with US Airways through a 3 line and see if we could reserve that flight for 170.20. I waited 20 minutes before Us Airways picked up, and the expedia supervisor had already hanged up.

I have always had the greatest expectations from expedia and have you never receive such bad customer service. I would like to know what will be done regarding this issue. I do not believe a representative should give a customer a quote and then say it is unavailable, in addition hang up on the customer when they asked to speak with a supervisor. And the supervisor who said he would provide help by contacting US Airways and then also hanging up. This is a problem from the lower to upper management.

changes were made with my travels by expedia, they sent an email ,i called and asked for a refund needlessto say a refund could happen 1-2 months.. it only took less than 24 hrs to take my money from my account,but 2 months to credit back unbeliveable...expedia says its delta fought and deltais saying the same about expedia....

I have had a bad experience with Expedia and will never use it again. Their customer serice is terrible! First you speak to someone in India, after several attempts to get someone to answer the phone. The Indians accent is nearly impossible to understand, it took two of us to translate what she was saying. When we requested a supervisor it took 20 minute to be connected. The problem arose after we made two separate round trip reservations on a single transaction. Apparently this is something the airlines do not allow.

None the less Expedia accepted and confirmed the reservation, only to notify us a week later that it would cost an additional $350 to make two separate reserevations instead of the one they confirmed. They denied all respopnsibility for the mixed and even said it was our fault for trying to do something that is not allowed. When I asked if it isnt allowed why does your computer system premit it and why would you confirm the reservation. I was told it is up to the customer to know what is allowable in making the reservation. My opinion is they acting as agent entered into a contract with me to provide airline reservations as I requested them. It is also their obligation as agent to know what the airline reservation rules are.

I am a student in Texas A&M University and will attend an academic conference in Boise, ID in October 2009. I have been ordering tickets for my personal trips with Expedia for a couple years so I still trust their service this time. In the first place, I booked my flight to leave College Station, TX on October 4 and return on October 9. The outbound flight is basically following the order of College Station, TX Houston, TX Boise, ID and the return flight is in the reversed order. Four days later, I received an automatic email, telling me that my flight is canceled by Continental and a new schedule is provided in the email. I wasnt given a chance to reject or accept the new flight schedule. I scrutinized my new schedule and found out that my return flight (Boise, ID Houston, TX College Station, TX) was put forward to depart in 11:35AM in Boise, almost four hours earlier than my original plan (3:04PM) and I definitely cannot make it.

I called their customer service to reschedule my flight. I told them clearly what was happened. The first representative told me that she needs to call Continental to confirm my information and will call me back. I waited for a whole day and no one called. I called again. This time Expedia insisted that I have to pay the reschedule fee of $150, or they cannot reschedule the flight for me. It is totally not right because the whole situation is caused by the airline company. But finally I succumbed and agreed to pay the reschedule fee.

The interesting part follows. When I asked to choose a flight I saw on their website, I was told that I am not allowed to choose that flight. The only flight that is available to me is in a bad time: I will fly to Houston at late night and the final leg (Houston College Station) is in the next morning. I asked if I can cancel my final leg since no one likes to sleep over in the airport. My request was rejected. In the end, I lost $150 for no reason and was put in a flight with worst schedule. I have to spend another $30 to take bus from Houston to College Station on that night because like I said, no one wants to sleep in the airport. No compensation of any kind is provided by Expedia.

I sent them a complaint letter, and this is their response: We are more than willing to assist our customers in any way commercially possible. We, at Expedia, are dedicated to providing knowledgeable service and support to our customers. But we are constrained by the policies of the vendors whose services we provide on our website. When a flight itinerary or hotel itinerary is purchased on Expedia, we act as the agent between the client and the vendor. Any transactions are governed by the rules and restrictions put in place by the vendor providing the service.Even though they have their own secret rules, what about consumer rights? This is the worst service I have ever experienced. If anyone is interested, I have kept all correspondences for future references.

I booked a flight and hotel package with Expedia in April. In May they called me and told me that my flight times had been changed and that they could not book me a flight for the times that I had originally wanted. Since they could not help me, I requested a refund. Within two weeks they had refunded my hotel and rental car costs, but not the airline tickets. I called Expedia to inquire about my airline tickets refund, and they said they had never processed the request. They proceeded to process the request and gave me a confirmation number of the processed refund. They also told me that it would take 7-10 business days for my refund to be credited back to my credit card. After I had not received my refund within the 10 business days, I called Expedia again. That time they told me that it was processed but that it would take the airline 60-90 days to refund my ticket costs to me. After the 90 days had gone by and I still did not have the refund, I called Expedia yet again. Then, they told me that the refund was never processed at all. I had been waiting for 3 months for $1,100, only to find out that I now have to wait another 30-60 days for it to be credited back to my credit card. This is absolutely ridiculous! They cannot even give me a confirmation number to prove that they had processed my refund. How do I know that I will get that money back? They are an unorganized business and I will never order anything from them again.

I went to expedia.com to book airfare from London to Torino, Italy. The price was quoted as $190.10. I had found the same flight on different sites but was anywhere from $20-60 more. So I went ahead and booked with Expedia thinking this was the best deal.

I then looked at my bank statement and saw that I was not charged $190.10 but $282! thats an additional $92!!!!!! I immediately called and spoke to Kenzie, she was very nice and called Air Italia (the airline) to find out why I was charged extra. Unfortunately, Air Italia's banking department was not open because it was Sunday. She told me to call back tomorrow that she made notes on my account, gave me a ref. number and that they would call and speak to Air Italia for me to get my money back.

I called back and spoke to Al. HE WAS NOT HELPFUL. He asked me why my bank didnt call them! EXCUSE ME?! I booked with your company and your company has committed FRAUD. you are going to deal with it. I was then put on hold for about 30mins. while he asked his help desk.

The help desk said they cannot do anything unless I send in my bank statement showing the additional charge. Why cant they just call the airline and ask them?!

I purchased a plane ticket for my sister who spent the summer in mexico.

From Mexico to Chicago... when she got to the airport 2 hours before her flight, she was told that she could not get on the flight and she would have to pay $300 to take the next flight.

I am so ANGRY not only at EXPEDIA. but also Mexicana. How dare they say that my sister never showed up.

I lost a $250 plane ticket not including the $150 2 hour cab ride it took her to get to the airport.

I will no longer be an EXPEDIA or Mexicana customer. I had to buy a $758 ticket from a different airline to get her home the next day.

I booked a package with Expedia on August 4, 2009 for flight/hotel/car to Kahului, HI in November 2009. There was a price differential between Expedia and what I pulled up in Orbitz. I had the screen shot of this but the Expedia service rep (Jane, Tezra) said that it was not necessary as they had to pull it up themselves. After much time spent with them, it was decided that I would be refunded the $154 difference in 7-10 days on my credit card. It is now 20 days since that call and I called to check on the status of that $154 credit.

Lo and behold, I was told by Oscar, a supervisor, that I was not going to get that $154 because whomever I spoke with did not have that on record. My dismay is after all that time, my valuable time, spent here on earth dealing with Jane and Tezra, what??!!
I asked Oscar to give me a name, an address, anything so that I could speak to someone further about this. He told me that there is NO one else besides himself that I can deal with.

Hmm, is this another way to scam the public?

Prior to calling to book a vacation package for 3 persons leaving August 23, 2009 until August 26, 2009, I had booked a vacation package for myself and another individual for August 30, 2009 coming back Sept 3, 2009. the total cost came to around 750 dollars for two persons all inclusive to Cancun Mexico plus transportation to and from.

At 5 pm August 21, 2009 I proceeded to make another reservation for this Saturday until Wednesday for three persons at the same hotel same everything. I was hung up on the first time because they told me the price would be around 900 dollars and I explained to them that that is very unfortunate however I am not paying over 550 dollars. He said due the availability and flights, prices change.

I understood that but he would not even provide me the 100 dollar coupon that Expedia is offering until the end of August 2009 when booking a 2 or 3 night hotel and flight package.

I called back, this time a woman (overseas headquarters...) says she is unable to hear me and can not help me and hangs up. I call the last time I have been placed on hold for 15 minutes because the representative is unable to understand. I spoke to the manager and its ridiculous. I just gave up

I requested was very clear and specific when I requested morning flights to and from Pittsburgh. I chose a flight for 9:45 a.m. on August 29th. After I booked the flight, I went into my account/itinterary some weeks later to verify my flight arrival time and see that I am booked on a 9:45 P.M. flight. THere was no way I had scheduled a pm flight because we are going leaving NY on 8/29 and going to Pittsburgh for a footbal game at 7:30 pm on 8/29/09 and then we are fluing back the very next morning. I was very clear about needing a morning flight.

Delta through Expedia is now charging me $270 per person to fix fix the problem which is doublw what I paid for each person's roundtrip. So Expedia's misrepresentation and misdirection cost us $350 for the problem flight and then an additional $540 to get us there on time.

This is the second time I've had Expedia book me for the wrong return date. In this instance, I booked a flight to Pittsburgh from Chicago, going out on a Friday and returning on a Sunday. I double checked my dates and times and confirmed my purchase, but what has come back to me is that I'm returning on the same day as my departure day AND I'm essentially booked for a roundtrip that means I'll have a roughly an hour in Pittsburgh airport before returning home. I don't think anyone in their right mind would book such a trip, and while it was difficult to prove that this has happened to me before and that it wasn't my mistake in booking, this time is much more obvious that it is on their end. They want to charge me $150 for "re-booking" and of course, the difference in the airfare, IF the date that I originally requested as a return date is still available. I believe this is a scam. I would never book a flight to return on the same day with such a pointless lack of time, and I KNOW that when I entered the dates on their website that I had Friday AND Sunday as the depart and return dates. I want them to be investigated and of course I will never go through them again, nor will I recommend their services to anyone else.

8:00 a.m. I am writing this while on hold, waiting for Mia's supervisor's supervisor...(my call with Ice was dropped after a 15 minute wait, and I try again.)

I booked two one-way flights through Expedia: LAX to JFK on July 18th and DCA to LAX on July 27th. I booked both and used the same credit card on the same day. A week later, while preparing to give my information to those taking me to and from the airports, I observed that my return flight home was a reservation only--why I didn't know.

I sent an email inquiry on July 12th. On July 14th I spoke with an Expedia employee on the phone to 1) make sure my flight got booked and 2) inquire if I was still going to get the $150.20 rate. He informed me that yes, my flight was booked, and yes, I would be charged that rate.

On July 27th at 8:00 am I went on line to check in for my 6:00 pm return flight, and what do you know....there was none! My card had not been charged, Expedia still showed reservation only, and Frontier was unable to do anything with a flight confirmation code.

I was on the phone with Expedia, then Frontier, then Expedia, then Frontier and then Expedia again. The third Expedia call was dropped. My 4th call I made while walking to the capitol for an 11 a.m. tour. My family went through security and because I was going to have to hang up before going through security, I went back outside, and waited 30 minutes more (no one ever spoke to me) in order not to loose my "place" on hold and have to start all over again.

I gave up and dialed again in order to speak to someone. I got in line to entire the capitol, called Expedia, and explained that I was only able to talk until I reached security, so I was going to have to hang up shortly and when I called back, I was hopeful that they could help me get on that 6pm flight home.

After the tour, I got back on the phone at 2:00 pm. and walked to the Smithsonian American Indian Museum and went through the whole process again while my family toured the museum. Each new person I spoke to could only repeat the same answer; none was able to offer satisfacotory help. I persisted in speaking to a supervisor and then another before finally speaking to Oscar Alexis in El Salvador. He, too, had no authority to do anything other than book be a different flight home at the day's price, but I did ascertain from him that the notes they had for my July 14th phone conversation where I received a verbal confirmation only says that "an inquiry was made." There was no description of the inquiry or the resolution.

So it was true that Expedia had no record of my flight reservation because whoever I spoke to that day (before I started asking for names) did not document it. Before hanging up with Oscar at 4:30 pm on the 27th, I Informed him I would be pursuing this upon my return. He said he would be, too.

Imagine my complete surprise at home on July 30th when I opened an email from Expedia CONFIRMING MY DCA to LAX Flight, complete with a Flight confirmation code that I would have given to Frontier the morning of the 27th: IPHGLR! Unbelievable.

10:30 a.m. I just hung up with Christy, one level above Gabby (who's above Mia). She first offered me a $100 Expedia flight coupon. I explained that was not satisfactory to me because. After a little more conversation she offered $200 Expedia flight coupon good for one year and credit my card with $60 to cover the extra hotel expense. She cannot refund a flight, but she can credit my card with $60. I don't like the idea of having to go on a trip as a form of reimbursement, and I don't like the idea of having to do it through Expedia.

Christy also said in regards to the July 14th call, "you were told you did not have a reservation," which I found disturbing. I asked her if she had a name for the person I spoke with, and she said no, but that can't be right, either, because in my conversation with Oscar, he gave me the name of someone I had spoken to earlier that day.

When I persisted with Christy that it made no sense for me to book a flight on the 6th, make an email inquiry on the 12th and a phone inquiry on the 14th and STILL leave for a trip without a final confirmed reservation, her answer was that the Expedia home page shows I had no confirmation, even though the subject line from Expedia's email says "Expedia Travel Confirmation," and the email says "Here are the itinerary and confirmation numbers for your trip. For more specific details, see the My Itineraires in your Expedia Account." According to Christy, that is not a true confirmation.

So why did Expedia send an email July 23rd with the Frontier confirmation code that they were not able to refer to on the 27th when I called? I missed being able to return on that 6 pm flight because of the multiple hours on the phone, which required a hotel stay and a return flight home that was $180 more.

We are having difficulty seeking reimbursement of $2,321.60 for the charge for our tickets. We missed a 10-day cruise on Holland America with friends and family.

Several months ago I booked two round trip flights on Expedia from Sacramento, CA to Cabo San Jose on Mexicana Airlines. They were offering a special fare which was too good to pass up. Tonight I received an urgent e-mail from Expedia advising me to call them because the airline had canceled my flight. When I spoke to the customer service rep, she told me that Mexicana had canceled the flight from Sacramento to Cabo due to the swine flu. She went on to say that Mexicana had extended their restrictions on flying through October 2009. I asked her if there was a possibility of my return flight on Nov 7 also being canceled because of the swine flu and she said perhaps. She offered to give me a voucher for the amount of the two round trip tickets that I had paid for. When I looked at Expedia's website for alternative flights on the same dates, there were no longer non stop flights and the prices were almost double what I had paid.

I asked to speak with a supervisor. His name is Brian and he listened to my story, then gave me a reference number and said that he needed to call Mexicana directly to see if they would put me on another flight perhaps the following Saturday. Ironically, the following Saturday is still an Oct. date. He never mentioned anything about the swine flu restriction. He promised to call me back in ten minutes. After an hour and a half, I called Expedia again. I spoke with someone who said her name is Erica. I gave her my reference number and asked to speak with Brian. She said that she could not guarantee that I would speak with the same supervisor and so she placed me on hold. Fifteen minutes later she returned to say that perhaps they could get me on a flight later in the afternoon on my original departure date.

Ironically, while I was holding, I called Mexicana and was told there is no travel restriction due to the swine flu AND my canceled flight was still a scheduled flight on Mexicana's website, at a much higher price. OK... holding... holding.... here comes Joe the manager. His story is that Mexicana did give Expedia the swine flu excuse for canceling the trip. He said that Mexicana has been offering reprotection. When I asked him what reprotection means, he said that Mexicana is offering to rebook us on a different airline. In his opinion he suggested that the airline may be going bankrupt. I asked him if that was the case, why wouldn't they reprotect us for our return flight too and rebook that flight. He said they would only do it for the flight that had been canceled. He asked me to hold while he tried to set up a conference call with the airline to get this straightened out once and for all. Guess what...yup you guessed it, I was disconnected. It's been a two hour battle. I will take this up again in the AM. Wonder if there is legal merit for all these complaints about Expedia and Mexicana that I have been reading on the internet.

Expedia cancelled the return portion of my trip which caused numerous delays in my travel. Luckily I was able to speak with the airlines (American Airlines) who were able to view the actions taken by Expedia and they put me on my original flight regardless of Expedia's stupidty.

I booked a holiday with Expedia for two people: flights and hotel. Due to a clash of dates, I rang Expedia's customer relations to either change the dates, change the name of one passenger or cancel the flights - depending on which was the cheapest option.

I was advised by the representative that it would cost 90 to change the name of the passenger or the dates. However, I would only have to pay 25 per person to cancel the flights. As this came to 50 - I chose this option.
However, after checking my bank statement, I found I was only refunded 8.10 pounds for flights that cost 294.20.

I contacted both Expedia and Flybe (the airline provider) about this issue and was advised by Flybe that I had to contact Expedia. Expedia's response was that I needed to contact Flybe. Both companies appeared to have passed the blame.

So I contacted Expedia once more to inform them that this response was not good enough. The representative there explained fully the costs incurred and the refunds given. It occurred to me in this e-mail that there was a problem with their refund process as she admitted in the e-mail that I was not refunded the correct amount for the hotel costs. This money was put back into my account. However, she has said in her e-mail that I am not entitled to a refund for the flights.

My main issue with this is that I was not informed over the phone that I would lose 286.10 for cancelling the flights. If I had been told this, I would have certainly paid an extra 90 to change the flights to another date or passenger name. I would prefer to pay the money and go on holiday over paying 286.10 and having no holiday.

On March 7, 2009, I bought an itinerary from Expedia for my son and daughter-in-law to fly from Nanjing, China on May 8, 2009 to Ixtapa Mexico ($3228.40 +$54 for travel insurance) to join our family for a vacation. On April 15, my son's wife, a Chinese citizen, received her tourist visa for Mexico and was told by the visa agent that was all that was needed.

Late in April, the US government issued a travel advisory for Mexico due to the H1N1 flu. With great effort and confusion, were able to rebook for June 26, 2009 ($3488.62 at the time of re-booking). I was told by Expedia that we would be issued paper tickets, to be sent to me in Colorado, because Expedia did not want the liability of sending the tickets directly to China. When they did not arrive after 10 days, I called Expedia and the tickets were eventually reissued, however on May 12, 2009 the price changed to $3515.80. The tickets were issued at the new price, including fees which I should not have incurred.

I was told this itinerary was definitely confirmed, and there was no need to reconfirm 72 hours in advance. I did call Expedia to reconfirm anyways, and I was reassured that we were good to go. Then my son called Air China for seat assignment and was told the ticket he had was invalid.It was the same ticket number as was issued for the first trip and had not been given a new number. Three days of scrambling and dozens of hours on the phone with Expedia and Air China finally produced a new ticket number, just a few hours before the departure time.

According to Expedia, Air China "owned" the itinerary (was the validating carrier), which had changed some over the ordeal, but the outbound flights were always Nanjing to Beijing to LA to Mexico City to Ixtapa. On June 26, 2009, Air China reviewed my son's and his wife's tickets, passports and visas and allowed them to board the flight to Beijing. In Beijing, Air China advised them NOT to board the plane from Beijing to LA, because my son's wife did not have a US transit visa for , which is required for Chinese citizens even to change planes in the US. (Had Air China stopped the couple in Nanjing, these tickets would have been refundable or rebook-able.) Frantic calls to various embassies and consulates were unsuccessful , so at this point they were effectively stranded in Beijing. Expedia would not rebook or reroute since their travel had already begun. I purchased an entirely new outbound itinerary routing them through Europe.

Meanwhile, I called Air China to confirm that we still held the return tickets (which went through Europe). Air China said the return itinerary was still set. Expedia denied this, saying the entire itinerary was cancelled when the couple did not board the plane from Beijing to LA. Furthermore, the refund policy for the original June 26 itinerary (through LA) was governed by the airline with the strictest policy, which was Mexicana's the itinerary included a short, cheap Mexicana hopper from Mexico City to Ixtapa, which was nonrefundable.

Result: Entire amount of our purchase was deemed nonrefundable by Expedia. Air China was willing to refund 2000 RMB (~$300US), but they said they could only do so through Expedia. I did not contact Lufthansa regarding their refund policy on the scheduled return.

We booked a flight with expedia to fly to Frankfurt. We were unable to make the flight and had to cancel one day before flight date.I contacted Lufthansa and the person I talked to said that even though we had non refundable tickets we could get at least half of the value of the tickets for the taxes and fees if we decided to cancel but that expedia would have to be the one to issue such refund. I talked to four people and two supervisers and they told me that we would have to talk with the IRS. I called the IRS and they told me that they did not know what expedia was talking about that it was them that were to credit our account. I called expedia back again and was placed on hold for one and a half hours and then they told us that it was Lufthansa that had to issue the refund. Lufthansa claims it is Expedia.All I can say is that Expedia is one big dishonest business and are bunch of thieves.

I booked a flight with Delta Airlines for June, 24, 2009 at 11am. We arrived the day of, and at 8:45am, the ticketing clerk informed us that our flight had been changed to an earlier flight. She also let us know that Delta informed Expedia of the change, but Expedia did not contact us to let us know. We were told by expedia that "an email" was sent out informing us of the change. We never received an email from expedia. We were told that expedia does not call customers because it is a web-based company. They have basically blamed us this entire time for the error because we were "notified".

We should have been called to be informed of this change because we have a 2 year old and a 2 month old and we now have to wait an additional 6 hours in the airport because some [rep] at expedia did not pick up the phone and call us. We also had to call expedia 2 weeks prior to inform them of the birthdate of our 2 month old because we initially estimated his birthday because he was not born yet. My wife confirmed with the agent whom she spoke with that the flight was ok, and they said yes. And of course, Expedia has no record of this communication.

Delta also let us know that they would have called us but they were not given any contact information, which means that expedia did not give our full information to the airline that we planned on taking. The supervisor for Expedia refused to let us put in a complaint because their "records" show that we were contacted. They should not rely on e-mail to report such a huge change in someone's travel plans. My wife was also on hold for the greater part of an hour so that she could speak to a supervisor, to no avail. I think that this is ridiculous and violates all sorts of ethical ideals.

I was getting a ticket home to see my wife and had to change the travel date, due to orders, ok no problem. The agent on the phone repeats the right date july 22 2009 and then later I find out they marked it for the 20th. I was informed that even though it was their error, after repeating the proper date originally. I would have to fork over another 200 to get a flight at all. Even united is disgusted with them.

I booked a trip through Expedia for my husband and I under one itinerary number, and my son and his girlfriend under a separate itinerary. I elected to pay half of each itinerary and have the other half billed to my credit card 30 days before the trip. Ultimately, my son and girlfriend could not go and I cancelled their trip.

It took 4 phone calls and an hour and a half because I was continually put on hold and then disconnected. Finally I obtained a confirmation number and assumed the matter was concluded.

On June 15th I received an email advising me Expedia had received "approval" for both itineraries to be charged to my credit card. I contacted Expedia immediately and, after several disconnections and being on hold for nearly an hour, I was assured the trip had indeed been cancelled and my credit card would not be billed for the cancelled trip. At that time I was provided a "reference" number.

I just received notice that my credit card was billed for both trips. I immediately contacted Expedia and, again, after a disconnection and ridiculous amount of time on hold, I was advised they had a record of the cancellation and the charges would be reversed in 7-10 business days, but it might take "1-2 billing cycles" before the amount was credited. I asked for clarification, i.e., whether it would take 7-10 business days, or 30-60 days. The response was unintelligble.

On 06/06/09 I was exploring the option of purchasing a flight from London Heathrow to Newark. I found a flight leaving on 17/08/09 and returning on 04/09/09 for 621. I was proceeding to do the booking when the price went up to 907. I was asked to confirm the new price. However, I did not.

On 08/06/09, I received a call from my bank telling me my card has been put on hold due to insufficient funds. Expedia proceeded with the booking without my confirmation and took 907 from my account. I did not have the sufficient funds to cover that amount. Therefore the bank froze my entire account.

I have spoken with the staff in Expedia whom were very apologetic. However, the funds could not be transferred back into my account for another 72hrs. This has caused my family and I a great deal of stress. I had to borrow money waiting for the transfer and have now missed out on seeing my family in NY. The flights are now too expensive.

I have sent a complaint using the Expedia complaint procedure. Which is an email contact only with no number. However, I sent the complaint three days ago and have received no correspondance from Expedia. Expedia has no regad for my situation and the whole ordeal is very stressfull and depressing. the flights are far too expensive now and my holiday was ruined.

We purchased our tickets through Expedia with a vacation package and informed our seats would be assigned at check-in. Due to circumstances, we arrived at the ticket desk one hour before our flight but due to the shortage of staff and the long lines, it was 30 minutes before our flight and we could not get our tickets through e-tickets and had to wait for the next available agent. At this time, it was 20 minutes before the flight and was told that they couldn't get us on the flight because it was overbooked and no seats were available.

Their only solution was to issue us a standby ticket for a flight to Charlotte (our original flight was to Philadelphia and then to Buffalo, NY); unfortunately, we were not able to make that flight due to overbooking and no seats available and the saga went on for almost 12 hours (5:30 a.m. to 3:35 p.m.) at which time we were told we would not be able to fly out that day and it would be Sunday before any seats were available. We asked for assistance in helping us obtain a flight somewhere and was willing to pay extra even with another airlines but told no one could help us.

Later we were told there wasn't anything they could do because now weather was playing a part as well as being overbooked. We had purchased a waiver insurance and contacted Expedia for assistance but since U S Airways had already began processing our passage, the waiver wouldn't apply and we would have to deal with the airlines directly. We went to the ticket counter and tried again to find another flight to Buffalo (we had hotel and car rentals purchased) but again nothing could or would be done.

At this time, our luggage was either in Charlotte or on the way to Buffalo. If they knew they couldn't get us on the flight due to being overbooked, then, please tell me why they shipped our luggage on the flight. Now we are at home and can't go anywhere else for our 40th anniversary because US Airways took our money for a flight but would not provide a flight and our luggage is in Buffalo, NY which we had to file a baggage claim for (all or our medicine, toiletries, and other important necessities are packed in the luggage).

I have never experience this kind of service with any other airlines in all the years I have purchased flights. They don't even try to assist customers or offer vouchers for another flight. Never in my wildness imagination would I have guessed we would have encountered such a disservice and negative attitude among an airline staff and Expedia.

No matter whom I complained to at the airport, I received the same response "we hear this all the time and can't do anything about it. The airline is ran by poor management if this is the service they provide. We have tried to follow procedure as directed online and by phone (which we never could get a live person) and to no prevail have we received any response from anyone.

I hope no one else ever has to experience the expensive service or lack of that we have received from Expedia or US Airlines since it cost us a flight that we weren't able to utilize or given a voucher in return. We have use Expedia before but due to the service we received this time will probably never use them again.

On a trip to Turkey and Greece this past April I booked and paid for -- through Expedia.com -- all the flights including the middle flight from Rhodes to Athens. Got to the Athens airport and had to pay for it again ($127.32), and have been fighting ever since. Then looked up this site. All the complaints! My health has been compromised due to all the stress of trying to deal with this company. Now my Northwest Airlines VISA is going to bat for me -- at least not charging me until this is resolved.

For me, elelectronic airline tickets were not made though Expedia collected the money. Very poor service. I have never complained about any company before but this is so bad I took the time to do it. hours stranded trying to get tickets honored.

I have now spoken to 11 different advisors, 3 team leaders and a manager, I was told my refund would be 72hrs and has passed the deadline, now i am being told it could be 7-10 days and that it is the airlines fault, when i asked the manager to put me through to her manager she said no problem and I was put on hold for a few min and then she hung up on me, the evening before the same thing happened to my husband. he also got cut off.

I am very stressed with all of this, I also cannot book another flight until my money is released, also I cannot understand why customers are treated like this and passed around. I have also told my work that I need 2wks off work due to my visit that may not happen now.

I am disputing the charge of $250.77 levied by Delta airline on a ticket that was booked by me using expedia. This is because expedia never sent me a confirmation or an e-ticket but charged me for it.

I booked a ticket to travel from Laguardia, NY to Jackson (JAN) via Detroit (DTW) on the expedia website on 23 March. The amount was $250.77. I did not get a booking confirmation after entering credit card details and completing transaction. The website stated your booking has not been confirmed by the airline. I did not get any email from expedia following this transaction for about 48 hours. I checked my accountby signing into expedia.com. It showed the above itinerary but offered no confirmation that the ticket had been confirmed and purchased. Instead, it said that tickets have been either booked or purchased (I do not remember the exact words). Since a booking can be made without using a credit/debit card whereas purchase requires payment, I understood this to mean that my ticket had not been purchased and that the credit card had not been charged.

Assuming that something was wrong with the website I booked another ticket for the same journey (same flights for same days departing New York, LaGuardia on 29 April and returning on 5 May). Again, I got no confirmation and only got the message "your booking has not been confirmed by the airline". I then called expedia.com for help. I was then told that my earlier booking had been confirmed and tickets had been issued. Of course, I had received no email from expedia. It thus meant that I had booked (ie purchased) two separate tickets for one passenger (me) on the same flight, same itinerary, on the same day. It is patently self-evident that one person will not book two tickets for herself on the same flight. Due to expedia's failure to send me a confirmation, I inadvertently ended up buying two tickets, and am wrongfully being charged $250.77 for the additional ticket. I am disputing this charge.

Expedia.com refused to take any responsibility for not having sent any email confirming the purchase (the agent carelessly told me that something must have been wrong with my email, and he had absolutely no way of proving that this was the case). There was nothing wrong with my email bd4@soas.ac.uk (SOAS, Univ of London is the email provider) as I had been receiving all my emails. Expedia.com told me that Delta airlines had already issued the tickets and that I should settle the matter with them. They said that Delta will issue me flight vouchers after deducting a certain amount. This is clearly a lapse on part of expedia.com and I am being penalised. I do not want to deal with Delta as Delta will not reimburse me for this flight. It is Expedias responsibility to reimburse me.

Worst experience from Expedia, leave you on hold for 30 minutes offer nothing for their mistake

I have attempted to rebook three times. The information is vague as to why I cannot. They are now claiming that all four passengers need to travel together and rebook together and that the reservation is needs to be made through the airlines. They offer to call the airlines but never come back on the phone. I have called the airlines, but they say that Expedia has been credited and the booking needs to happen through them. The customer service center at Expedia is very unprofessional, seemingly uneducated on the process, and difficult to understand. Usually there was a bad connection and the call was cutting in and out also. Just want to rebook my travel or receive a refund.

This will never happen again to me because I will never book another trip from Expedia or United Airlines. I am also telling everyone I know and on my face book to do the same.

I purchased a new ticket from where they sent me to where I wanted to go. They cancelled that. Expedia changed all the flights. The airlines cancelled last leg out again. Expedia told me after several calls and long frustrating waits that I would get refunds for all the charges. Never has materialized. $2,026 and countless frustrating phone calls on hold to creepy music then talking to people who could not understand me

As usual-they are completely overcharging the customer to change a flight well in advance (10 days before the trip, where the flight I wanted to change to had lots of availability). It used to be a standard 100$ charge to change a flight. In any case, I had a round trip flight for 259$ going from LGA to Toronto on April 30, and coming back from Toronto to LGA on May 5th. I made a mistake because I had a class on the 5th and had to actually come back on the 4th (a day earlier).

I called Expedia and they told me it was 900$k to come back Monday May 5th on the same AC flight, instead of Tuesday. Meanwhile, I got off the phone and booked a separate one way trip to accomodate my needed return date of May 4, for 192$. I see no reason why they need to brazenly overcharge their customers like this. If I was the person on the phone, I would be embarrassed.

I had to pay 200$ when I had made an honest mistake-and now Air Canada will have an empty seat, or a cheaper fare at the last minute when they realize I don't show up.

I had just recently returned from a tour in Iraq when I was granted 30 days leave. My wife booked tickets through expedia.com and, trying to save money, ordered paper tickets instead of electronic tickets. Expedia charged and additional $19.99 for delivery service and stated that they would arrive prior to my departure. The tickets were to be delivered to a UPS store (not a PO Box address).

When arriving at the airport and explaining the situation, the airlines stated that I would be unable to fly without physical custody of the tickets. After spending an hour on the phone with an expedia.com representative, I was told that they attempted to deliver the tickets and there was nobody at the address (I explained that it was a UPS store and there's somebody at the address from 9 a.m. until 9 p.m. daily.

When I called back later, I was told that the tickets had arrived and were signed for by the US Post Office. I'm not sure why they just can't say...'oops. We made a mistake.') The only option given to me by expedia.com to either not fly or pay for a new ticket. So, when faced with the choice to fly home and see my wife and three children who I'd been seperated from for over a year...or save $800 and not fly, I obviously rebought my tickets.

Expedia is claiming that they cannot refund any money as it is now a problem for United Airlines. United Airlines won't hear the problem because the tickets are purchased and sent through the 'travel agency'. After speaking with to representatives at expedia.com, I've come to find out that their Customer Service Agents are not expedia employees, but work for a multi-business call center. Therefore I cannot get any competent authority to hear my complaints.

Further, when emailing expedia.com (hoping that it was the actual company) with my problem, I received a form letter response stating thank you for your feedback. We strive to deliver the best customer service... etc, etc. Basically, there was no response. Expedia.com charged me approximately $800 for services in which they made no attempt to fulfill. Lastly, when returning from my military leave 30 days later the paper tickets still had not arrived. Thanks for taking the time to read this.

I recently booked a trip to mexico through expedia, When I entered the first credit card it would not go through and I found out there was an error, it had been flagged and I needed to call the next day to release it. so I used another card and the trip was booked. When I called the next morning to solve the issue with the first credit card I was told there was a charge from expedia for over 1400 dollars, I explained to my credit company I had already paid for this trip on another card and they told me expedia would have to call and release the charges.

I left the next day for mexico when expedia assured me it was only a hold and would drop off in 24 hours. The day I was coming home, still in mexico I made many expensive phone calls finding out not only had the 1449 been charged, there were 2 more charges of 2,093, now the trip was only 3500! I was livid and called so many times only to be told 10 different things, from oops to we will take care of it to hanging up on me.

I came home and on monday april 13th once again called expedia expressing my frustration and adding there were hundreds of dollars in phone calls, we had to book a more expensive room because they did not have our names on the manifest, and we did not get our fourth night free. so she again tells me she will call my credit card comp. and take the charges off.. hours later no call was made this mona did no such thing. I did end up getting the charges off by threatening my credit card comp. and I am still worried they will appear again. expedia has access to 2 different accounts! Something has to be done, I refuse to sit quiet

I Lost the last day of the trip due to having to make all the phone calls, I spent hundreds of dolars in those phone calls from mexico to cali. I ended up having to draw money from savings because they had maxed my card out with charges I did not make!

In Oct. 2008 i purchased a ticket from kansas city to bucharest romania. The itinerary was Kansas City-Chicago-London-Bucharest and the airline was American Airline and British Airline. For the return was Brussels Airline - American airline. The ticket was for 12/16/2008 to 01/05/2009. For personal reasons I couldn't flight at the time. I called Expedia to cancel and they told me that I need to pay a penalty of $250 per ticket plus $30 for expedia, but I need to use American Airline to be able to use my credits in not late than 1 year.

In the summer I called Expedia and I told them that I would like to use my credits and book another flight. They say ok but I need to fly with Brussels Airline because American Airline couldn't afford to buy the electronic ticket. I was with them more then 3 hours on the phone numerous times to explain to me why I should fly with Brussels when 90% of the trip was with American Airline?

At the and after talking with managers and supervisors and explain to them that I was told that I need to use AA they told me that they are sorry for the misinformation that I received. I asked them to find me a flight with BRU from NY to Bucharest, because now I am in NY and they come back with a flight that cost $8000. A usually flight cost $900-$1000. I ask them if this is a privet jet for this money and ask again to talk with a supervisor that he found a flight for $1600.

So I needed to come back with $1750 plus my credits to buy 2 tickets that normal cost $1800 with another airline. Now I still have my credits and I would like to file a lawsuit against Expedia because what they did look like a fraud and I feel that they still my money and other people money and it is time to stop this kind of companies.

I bought international flight tickets for 3 on Saturday, 4/4/09. The price was $530(1 adult)+$530 (1 adult)+$53(1 Infant)+ $286.30 (taxes&fees) = $1,399.30. I found the price changed on the next day, Sunday 4/5/09: $1113(1 adult)+$1113 (1 adult)+$0(1 Infant)+ $572.60 (taxes&fees) = $2789.60.

I sent an email complaining about that and I have not heard back from Expedia yet.

I purchased round trip ticket from Des Moines, Iowa to Dallas, Texas. I paid $529 for the ticket and $37 for the flight protection. Before purchasing my ticket, I called to Expedia to make sure that I can use my flight protection to change my flight without paying for change fee. They assured me that I just needed to call to let them know and they would take care everything. It sounded really nice!

Yet when I called to reschedule my flight, they gave me many explanations that I couldn't use such flight protection and had to pay only $150 for changing the flight. I accepted that;however, later I learned that I was charged $ 515.10 instead of $150. I think they were supposed to tell me that I had to pay $515.10 not $150, but they were not. And if I knew that I had to pay such amount, I wouldn't have changed the flight. It was really annoying to deal with Expedia. I called to Expedia and was explained that that was the whole amount I have to pay, and there is nothing I can't do to get $365.10 back, for it was advised from the airlines. I feel like I was cheated! Can you imagine a round trip ticket from Des Moines, Iowa to Dallas, Texas costed $1044.10?

I WILL NEVER purchase the airlines tickets on this website AGAIN. I will tell all of my friends and my relatives to avoid using this Expedia website, for they don't do good jobs in servicing customers they just want get customer's money.

I had to cancel my trip due to a change in my financial situation a month and a half before the scheduled trip. Even with plenty of notice and the tickets PAID IN FULL, expedia would not refund even a portion of my money. How the hell expedia can justify keeping $920 just for making and cancelling an airline reservation is beyond me. Obviously, expedia needs the money more than I do. So, allow me to make some suggestions.

1) When a lower fare becomes available (like the drop of nearly $300 in the cost of my fare from when it was originated to when I cancelled), give that person the lower rate. 2) If a cancellation becomes necessary, do not punish the person who used your service in good faith by stealing all of his or her money. 3) Do not insult a customer by slapping them with an additional $230 fee for wishing to use the money they already gave you to make a different reservation. 4) Notify the prospective customer in no uncertain terms of the above consequences before they actually make payment.

Not only will I NEVER use expedia.com again, I have already told as many people as possible about my experience with expedia and advised them to avoid your company at all costs. It is far too easy to make airline reservations on my own and I kick myself for listening to your advertising. In the end, the consumer is given nothing from expedia that they could not handle themselves and I, for one, would have been able to recover most of my money. Thanks for nothing! Literally!

I am out about $920 and even though I have a credit balance with expedia.com until July, they will still charge me an additional $250 to use my own money.

I booked a return flight to england from seattle. The outbound date must not have been available and the system chaged the date to 2 weeks earlier. I didnt notice and booked it. I called expedia within 3 nutes and asked to change it as it was their system that had caused it. They said I had lost my $1600 flight as it couldnt be changed or canecelled. Air Canada says even block wholesale flights like this do have a 24 hour cancelation rule for errors - back to expedia and they said it was THEIR policty not to implement the 24 hour error rule and I had lost my holiday money.

I have lost my holiday back home to England. This is a month's pension for me.

I booked a vacation package: flight, hotel & rental car. One leg of the flight was cancelled due to a snowstorm. I had to stay overnight at an airport hotel. I did not get to my destination until the next day.

I not only had to pay for a night at the airport hotel but I also had to pay the full amount for the hotel & rental car that I had one day less than booked.

As part of an itinerary for a trip to Mexico, I purchased a call home prepaid calling card through Expedia's additional packages. I was never provided an access card or PIN by the vendor, mytravelpin. I called Expedia's customer service line and was told that the card was not refundable and that I should call the vendor directly. I e-mailed the vendor twice without response and when I called, I was told that I could not complete the call without an access number. As nearly as I can tell this is a scam. What I find astonishing is Expedia's unwillingness to stand behind what it sells.

In mid-August of 2008, I had to cancel an August 30th trip to Italy because of my mother's cancer diagnosis. Expedia gave me an address in Georgia for their Exchange Department, where I was instructed to mail my tickets. I mailed the entire ticket book, in it's original folder, just as it had arrived from Expedia. I was informed by Vivica, an Expedia employee, that my nonrefundable tickets would give me a $947.90 flight credit, which would be valid for one year (they neglected to mention it was one year from the original June purchase date, not cancellation date or flight date, but no matter), with a $200 rebooking fee that might well be waived when I rebooked the trip.

At the end of January 2009, I called Expedia to rebook. I was informed by the person at the call center I reached (when using the reference number they had provided me in August) that I could not use my credit because there was a voucher missing. I explained I had mailed in hard tickets, not vouchers. This was the first of repeated frustrating calls to Expedia, all routed to call centers, all of whom put me on hold anywhere from 20 to 40 minutes, and who twice hung up on me when i asked for a supervisor. I was variously told a voucher, a coupon, etc. was missing, and was always promised a return call after they researched it with the Exchange Department. No one ever resolved the issue.

I sent many emails, always received an initial reply apologizing for my trouble, and then promising to resolve the issue within 72 hours, and never doing so, or getting back to me. I will never use Expedia again, of course, although I have used them many times in the past. I did exactly as instructed, have the receipt from the post office, all the emails, notes on all my many conversations with the outsourced call centers in Asia/India/wherever, and have still not had any satisfaction.

I am out $947.90, and cannot afford to take the trip now, as I can't afford to pay for my airfare twice.

Gave false information before booking flight. Said the flight would be non-transferrable, however if there was a change that I could get credit towards another flight. Turns out that it is non-refundable as well. The site itself is completely misleading. It shows a button to click titled OPTION and underneath it there is a button that says: Change/Cancel When you click on it, it brings another page that gives you instructions on how to change or cancel the flight.

Stress and HBP. I was irrate after being on the phone with two customer service reps. I kept on being placed on hold because they Anatassa had to contact her help desk before going over my contract. I then asked to speak to a supervisor and after 10 more minutes, I was finally transferred to Estelle ID# A60. She told me that the airline I choose had restrictions. None of this was told to me when I asked before booking the flight online.

Bought tickets, later cancelled, told I cannot get a refund, but Expedia issued me credit. 4 months later called to use the credit and was told I cannot use the credit and after putting me on hold for more than one hour I was told they can only issue me a refund minus over $600 in fees. I have not received the refunds and now they do not answer my emails and disconnect me every time I call these scamers.

I bought a business class ticket BKK-DEL and did not use the (fully refundable) return portion. I phoned and they send the ticket to them. I did. They said it would take 2-3 billing cycles to get the money. None came. The phone game started. After about 3 months, they told me to deal directly with the airlpine. I reminded them they had the ticket-the call was disconnected. A few months later, I called again and after speaking to about 4 different agent, the call was disconnected. Thye obviously have my money-this tactic is a great profit center for them!

I am out about $500 US.

I purchased a trip to Manchester, England in November 2008 for June 2009. $1229.00 was debited from my bank on November 3rd. A few days ago I called as I couldn't find the itineary with the flight times. They told me part of the flight had been canceled. I asked why hadn't I been notified and reimbursed my money. They couldn't answer that question. They said it had been canceled on November 12th and an email had been sent out. I stated I didn't get an email, so could they resend the email. She told me they weren't allowed to resend the emails. I asked were they going to refund me all the money or put me on another flight. They put me on hold for 45 minutes and then hung up.

This happened 3 times. On the 4th time I told them not to put me on hold, as each time they did I was left hanging for 45 minutes. I asked to speak to a supervisor, who told me she would either sort out the refund or try another flight and she would email me with the details. 24 hours later I got 23 emails in a space of 3 minutes from expedia with the original itineray. Tonight I called them and asked about it and they again told me that the flight was canceled by the airline. They didn't answer my question why I had received 23 emails with the same flight. They told me they would work on a refund, and then told me I would get it in 2-3 billing periods. I said how would that help me to book a flight right now for my original dates, they said that wasn't their problem.

They have had my money since November 2008 and want me to wait another 2-3 months. I am angry, even more so after reading other people's experiences as I may not get my money back even in 2-3 months. How can they stay in business and keep doing the same thing to people and not get into some kind of trouble?

I would like to start this complain with thatI am mentally harassed by Expedia & Air India airlines and I dont know what would happen for my very old aged grand parents.

Most interesting part is that Expedia is saying that this is only option which we need to opt.

1. Expedia or Air India any of them not informed me about flight change.

2. Expedia dont have any record with them that Air India has cancel the flight.

3. When I saying to Expedia to file complain, then were not doing that, When I said I will sue you guys then they opened the complain but they have not written the fact that Expedia didnt informed me about flight change.

4. When I calling to Expedia they intentionally disconnecting phone after some time.

5. I have already called 6-7 times (3-4 hours) to Expedia & talk to 7-8 different persons like Jorge, Maria, Tony, Cindy etc. But nobody has provided me the solution.

6. Most IMP this is that my grand parents have US Visa up to 8th of Feb 09 and they dont have any flight which they can use.

7. My grand parents are very old they cant change any terminal independently & cant communicate via English that why I took Air India flight with NO TERMINAL change. I personally went to LA to pick them up & going again on 7th Feb to drop them out.

8. NOW I dont know what will happen for my grand parents.

I bought one ticket on expedia for $489 and then 1 minute later the same ticket on aa.com and they charged me $200 more. This would be fine except when I bought the third ticket again the same itinerary same dates it went back down to $489. I called to get a credit for the middle ticket and they charged me $150 change fee. This is price gouging if I ever saw it.

I wanted only a travel voucher to spend on American like United does for me when their price goes lower but they did not honor their low price guarantee. Thank you.
I ended up paying $200 more for one of the three tickets I bought together.

I purchased 2 RT air tickets from Atlanta to NYC, which also include a hotel stay of 3 nigts. The first half of the trip was fine, but when we tried to check in for our flight home, we discovered Expedia booked us on a bogus flight. Therewas never a flight with that number is what Air Tan told us. We called Expedia and got a very hateful female supervisor named ali Hamilton. They did nothing and tried to pine the blame on the airline.

Long story short.....we spent 2 more nights in NYC, incurred expense for one way tickets home, hotel fees, additional parking fees athome and to top it all off, this happened on December 23rd. We missed spending Christmas Eve and Christmas Day wit our family. We like others, called Expedia a number of times, only to be placed on hold for nearly 45 minutes at a time, lied to, and disconnected from.

After seeing this website, I am so angry that they are allowed to remin in business. They are con artists and are commiting fraud. Because so many people have been shafted by them, and nothing ever gets done by the government, I suppose I will have to hire an attorney to fight my battle. Consumers need a true advocate in situations like these where we are robbed and violated!

We wound up spending an additional and unexpected chunk of money and we missed celebrating the largest religious holiday in the western world with our family.

I booked a flight with Expedia because the agent told me they could put me in premium economy on Eva Air. After they charged my account I found out in their email confirmation that they did not do what I requested. I called and cancelled the reservation and they tell me it will take 1 to 2 billing cycles to get the refund of $1560. The already charged a $7 fee on top of that. This is outright usury and bad business practice.

This experience has caused unnecessary frustration and aggravation, not to mention personal financial setback considering the current economic times. Unless you fancy nightmares, book with Expedia at your own risk.

I have used Orbitz and Expedia to book trips. The first time was with Orbitz and I used my debit card. To my suprise they double charged me on my card and I ended up with a negative balance. I called Orbitz and they said it was a mistake and took care of the extra charges. So when I used Orbitz for my next trip, they did it again. They charged me twice!

So I decided that I was done with Orbitz and moved onto Expedia. When I called to book my trip I made it a point to ask if I would be charged twice for my airfare and the woman assured me that wouldn't happen. Of course when I check my account a couple of days later, I was double charged for my airfare. I don't know why these online travel agencies do this, but it is very inconvinient and wrong. At least with Orbitz they took care of it the same day I contacted them.

Not with Expedia. They are telling me I need to wait 7 business days to get my money back. I will stick with old fashioned travel agents. No more online travel booking for me.

This put my account negative. Bills didn't get paid. I received late charges.

expedia bouble booked me and my sister on a round trip from tronto via new york and las vegas, they said the booking was done 2 minuts apart and had charged my credit card and the was no refund, they said i had press the wrong button on my computer and it was my falt. when i complaned i got the run a round saying i had to got to the airlines but been a online travel agent it was up to expedia to fix, i belive? i got no refund!

My daughter is a Peace Corps volunteer who is currently assigned to Ashgabat, Turkmenistan. She booked a flight with Turkmen Air to get her from Ashgabat to London. And then she booked a flight with expedia.com from London to Kansas City. The flight from Turkmenistan was delayed for 4 hours. So, i tried to work with expedia to get her flights changed. I called them at 1:30 am CST in order to get the ticket changed. They told me i had to call the carrier. So, i then called British Airways in London who told me that Expedia had to call British airways in order to get the ticket changed.

I called Expedia 4 tiimes. I talked to two different ladies, then asked for a supervisor (Vida). They tried calling US 800 # for British Airways (800-247-9297)but it wasn't open till 7am cst. so, i called Heathrow airport and got a number for expedia to call 24 hours. that number is 44-844-493-0787. I gave it to expedia and they put me on hold while they supposedly called the number. I was on hold 45 minutes and then was dropped.

I called expedia back again and they said they were going to call the airline. She couldn't figure out how to call London even when i told her to add the 011 for dialing out of the country. So, she said she would call the 800# at 7am CST and then call me. Of course, no one ever called me. I called Expedia.com again at 8am cst and got Josh. I explained everything to Josh and he said someone was probably working on it. I asked him to call British Airways. he said he would and put me on hold, then directed my call back to the main menu so he wouldn't have to deal with it.

I could not get anybody at expedia to help. If you look at their website, they have a guarantee. Of course now i know it is a lie. Here is what they say The Expedia Promise. We're committed to helping you create and enjoy the best trip possible....blah, blah, blah. The only thing expedia is committed to do is take your money and run. Please help. At least do something that causes them to either change the way they do business or stop them from having a business.

We had to purchase a whole new ticket.

In short, I purchased a vacation package to Tunisia for one person (airline) and 2 people (hotel). Expedia lied to me about the 2 people hotel (even though I was charged for 2 people) and I ended up paying for the other person and being asked to leave the hotel and having to hassle in a foreign country. Please help. I need my money back. Expedia caused me so much hassle and suffering during my trip.

economic damage was paying extra $2,400 on top of the package price of $3,300. I also suffered a lot of emotional and physical damage due to having to look for new hotel (during a busy season) and spending so much money on calling expedia trying to resolve the problem.

I purchased 2 tickets plus hotel and rental car from expedia. It was from Philadelphia to Charleston, SC. The airline was Air Tran, the hotel was the Marriott Courtyard of Charleston and Hertz was the car rental. The plane out of PHL was delayed into Atlanta and subsequently we missed the connection to Charleston. This was at 11:00 PM and there wasn't another flight until the next day at 1:15 pm. Air Tran gave us a reimbursement for the second leg of the flight and expedia wouldn't give us that credit.

On top of that I had to rent a car out of Atlanta and drive to Charleston (about 5 hours) Hertz charged me $399.00 for that. I finally got to charleston where I had to change cars because I had the rental in Charleston. The car was canceled by Hertz because I didn't get there until the next day. Even though it was a 2 day rental. No car. Expedia wouldn't give me a credit for that either. Believe me, I was on the phone at the airport for over an hour.

The story continues, the first day at the hotel was fine but the second day, the hotel lost it's boiler and there was no hot water. They credited the 1 night back to expedia. Expedia didn't give me that refund either. So in the BIG picture book DIRECTLY with each part of your trip and you are MUCH MUCH better off. Use expedia to get the overall price because ALL the parts guarantee the best rates! Just ask!

I received email alerts informing me that one or more of my connecting flights were canceled so I called Expedia's help line. The first time I called, it seemed that everything was taken care of, however, it was canceled again so I had to call again. From this point on, I have been dealing with Expedia for a week, every day calling and each time being on hold for 30 min to 1 hr 20 min!

Each time I was on hold, I would be disconnected and nothing had been done with fixing my return flight. The customer service reps could not provide me with an emergency number or even a supervisor number or way to get back in touch with the rep who was helping me. It has been extremely frustrating and has turned into a 4 hr ordeal so far in one day and over the course of the week about 7 hrs wasted.

Just time lost, however, if my flight does get canceled again, there will be a monetary loss.

We booked our flights to Kauai and paid for them back in May 2008. Expedia has changed our itinery 4 times since then. I've been kept on hold for as long as 40 minutes with no response. They claim they can't call back, that we have to call them. American Airlines claims that they can change the flight to a later time so our layover in Honolulu isn't almost 6 hours now, but Expedia doesn't want to change w/o charging another $200. dollars.

Well i purchased 4 tickets from San Diego to Seattle to spend Christmas there, however, we been in the process of buying a new home and suddenly closing of escrow happened to fall this month and lots of events take place during and while, therefore I figure I should not go on with the scheduled trip. I called customer service to either cancel or reschedule and I even bought the flight protection insurance thinking this would allow a better option in the event of this happening.

Well I ended up paying them, a whopping $130.00 per ticket plus the 60 dollar protection option. Do not fall from this insurance scam it covers nothing but them and unless you or somebody in your family gets either seriously ill or dies this insurance is useless.(read the small print, I fell for it and paid for my mistake) I had to pay $130.00 fee per ticket and that is whether you cancel or reschedule the flight? also the tickets as you already know are not refundable so Bye-bye $1144.00 DO NOT MAKE THE SAME MISTAKE!

Tickets 1144.00 Flight Protection insurance 60.00 Cancel or reschedule Flight 520.00 Airline Credit Only avail 624.00

called expedia to book a flight for my son who is the Air Force,they gave me quote of 1,509.16 for the flight from Guam to New York I had become i'll and my son was givin speical permission to come home, after aleast a dozen calls back and forth to them I spoke to a gentleman who reasured me I WILL GET THE PRICE QUOTED TO and now after I followed all the rules they told me the price will be over 2,000. This is not fair one minute they say one thing and change there minds over and over again I don't know with my i'llness whats going to happen next no one seems to care about the man and women serving our country is not fair they could go and fight for freedom for us while everyone else sits behind there desk playing number games, Please help me get my son home.

They charged my account for services that were not rendered and a month later I am still trying to solve the issue. They claim they cant do anything about it because the transaction is no longer in the system yet it shows that they charged my account and didn't render any services.

I was out of $130.00 for nothing because I had been considering to make a purchase.

Spoke w/ at least 7 agents in 2 days. This is completely frustrating, disappointing and disrespectful.

On July 15, 2008 I booked a flight through Expedia for Nov 7, 2008 from New York (JFK) to Houston (IAH) returning Nov 10, 2008 (Delta Airlines). The trip was for a conference at the Sheraton Bush International Airport. I booked the hotel separately, not through Expedia, to get the conference rates. I bought flight protection insurance through Expedia from Berkley Care.

Hurricane Ike caused substantial damage to the hotel in September, forcing the hotel to close indefinitely and causing the conference to be postponed. I called Expedia right away to tell them I would have to re-book the flight but I did not know the date yet, as the conference hadn't been rescheduled. The woman at Expedia told me I could call Expedia back to reschedule the flight when I find out when the conference is rescheduled. I told her I might not know for a couple of months, and she said that is not a problem, I should call back when I know the dates. I asked her if there is anything else I have to do, and she said no, and that I would not be charged Delta's $100 penalty. She said I had $374.50 credit with Expedia and the only charge I would have to pay is if the newly scheduled flight costs more than $374.50, then I would have to pay the difference.

The conference dates were re-set in mid November for a new date in March. I called Expedia as soon as I found out the new conference dates and they told me that because I never called to reschedule the flight, I have to deal directly with Delta and Berkely, that it was not Expedia's responsibility.

So I wound up rescheduling the flight with Delta, incurring a $150 charge plus the added cost of the fare increase between the previously scheduled flight and the new one.

Expedia gave me wrong information that caused me to incur an extra $150 expense, not to mention the $15 for the worthless flight insurance.

I suppose there is no way to recoup the loss, and I will never use Expedia again.

I purchased a ticket to New York and cancelled the ticket right after purchasing. I asked for a refund and they told me it will take 2 to 3 billing cycles. This prevents me from buying a new ticket this month. I called customer service many times and they told me there is nothing they can do. I feel like I am trapped and nobody is in expedia plans to help. Because of this policy, It prevents me. It makes me angry and anxious. I read many complaints about the same problem.

On may 2008 i booked a flight with Expedia. The itinerary is Miami - Mexico City for July 18th, 2008 and Mexico City - Miami for July 20th, 2008. Because of strategy i decided not to use the ticket for July 18th, 2008. On July 20th, 2008 i went to the airport to take my flight back to Miami and that's when American Airlines employees told me that my flight was cancelled and if i wanted to fly back, they could help me by selling me another ticket. Since i was traveling with my family and they were in the same flight, i had no other choice but buying another ticket directly from American Airlines. Talking about the tickets i booked with Expedia,they were non-refundable in case of cancel/no-show/refund.

In my opinion and understanding of the meanings of the words Change and Cancel i did not do any of those, therefore i'm still trying to understand with AA and with Expedia what is the rule that i 'broke' ? I have a case # and a reference # with Expedia and i have a file # with AA, but still not satisfied with their verbal explanations, due to its lack of written support to sustain the argument they gave me at the airport on July 20th 2008...

I had to pay more than $600 usd for another air ticket and have been wasting my time with them on their 'customer service instruments' without a clear feedback and resolution. If i didn't cancel anything, if i didn't change anything on my flight back to Miami, FL, why is that i loose it, why is that AA simply eliminate it on their system (they have contact information and they didn't contacted me for further clarification (why i didn't take my Miami - Mex flight) either ?

They are not clear enought about who is responsible for solving this ? (Expedia or AA) ? Expedia is offering me $100 aprox. for using with them in a future trip, and to me that not a real solution to my problem... Do they have to do something for me ? According to AA rep. they don't now anything about expedia web site? They don't know if the ticket rules and restrictions are AA or Expedia's ? If i click on AA search engine, and i look for information on their no-show policy, i don't get anything clear... I'm not a pilot, not a flight attendant, ticket counter rep., travel agency employee, therefore i don't know about common sense policies or else, i think this information has to be cristal clear for all customers, otherwise, they play the game with us, when us don't know how to play...

On April 16, 2008 I made three reservations with expedia. The same day, twenty minutes after I called back expedia to cancel the three tickets because my somn had bought the tickets already. Expedia told me that they will cancel the tickets and i will only be chrged $12 for the reservation cancellation which I agreed to it. When my checked my checking account the same date, April 16 they took $280.01 three times out. When I e-mail them and explained to them what happen they said that it will take 7-10 bussiness days to receive my refund.

After the 15 days I e-mail them again and they responded that it could take one billing cycle from the bank. They took the money out and up to know that is November 9, 2008 I have never receive the refund or give me the option to use my three tickets. I had contact Expedia more than ten times and North West. It seems that they are blaming each other.

At this point I thinkl it not only frustrating but they have not been fair. Expedia asked twice to fax them the bank statement . I fax it twice . I asked them to e-mail or call me so that I know that they received the fax and they have not even do that. Yesterday they e-mail me saying that in 4 hours they will e-mail me back with some information on the investigation. It's already twenty four hours and they have not respond. I will appreciate if you could help me with this situation. I need to travel to see my son that is serving in the Air Force in Idaho and I have not been able to do it because I do not have the money. I will appreciate if you could help me with this mattwr.

This has really affected me emotionally because I have not been able to travel to see my first grandson. My son is in the Air Force and my granson's first birthday is next week. I am not only frustrated , depressed but upset at the whole situation . I was also affected economical because they took my money and this was money that I had to pay my bills. As time goes by I feel more and more upset. I suffer from high blood pressure and every time I spend one to two hour in the phone with Expedia and North West I just feel that my head is going to blow up and my blood pressure goes extremely high. It has even affected my marriage because my husband argues constantly with me like if I could resolve anything.

I purchased an airline ticket online through Expedia. The airlines made several changes to the flights so I requested to have a refund. Expedia contacted United Airlines and told me that I would receive a refund. I originally contacted Expedia about the refund on August 4, 2008. At that time I was told it would take a Billing cycle or two to receive the refund that would be posted to my account. It is now October 30th, nearly 3 months since I requested the refund and I still do not have the refund. Each time I contact Expedia I am told it will be another billing cycle to receive the refund. Nobody can explain why it is taking so long to process the refund.

I would like to use the money to buy another airline ticket.

I booked a flight with expedia. As I had already lost money booking with Zoom i found a cheap flight with 3 connections going from Vancouver to Edinburgh, but each connection was only an hour or so, so no big deal. However, i got a call from expedia that stated a flight had been cancelled and was rescheduled with an 8 hour connection time. I am travelling with a one year old, 8 hours in an airport! No thanks.

So I phoned expedia, and was on hold for an hour an a half while they called the airlines, just to be told that the airline had closed. Phoned back the next day, over an hour again, but the desk had closed. Phoned back the next day, after an hour (i am a patient person) I asked to speak to a supervisor, which took 20 mins. THey insisted that their reps know what they are doing and I should phone back the next day.

Day 4: phone in, after 25 minutes and being told the same thing (they apparently don't read notes) I asked to speak to the same supervisor as before. He asked again for my patience and said that the rep can call me back! However, the airline now says take the 8 hour connection or pay a rescheduling fee.

I booked about 2 months ago, there is no way I can get another flight for that price now and I can't wait 30 days to be refunded - having already lost the money for zoom too. Not impressed with Expedia.

I had booked a flight with Expedia which was a nigthmare. I booked with them over the phone on the 8-27 for the dates of 8-29 thru 9-02 I confrimed with them over the phone. They Sent me my itinerary with the dates of 8-30 thru 9-02 At this point I conversed with them to correct the flight. With differnt reps for hours. Due to their negligence. I Had to cancel with them and reschedule with another agency. They refused to refund my money $366.00

They informed me that since I took the extened insurance ageerment that I had credit with NWA and that they have a $150 rebooking fee. This was an inconveince to me to pay for a $150 fee since they admitted guilt! Which I have in writing(email) from them. We Came to an ageement that I had 1 year to use my $366.00 (Credit) and that they would wave the rebooking fee ,Processing fee.

I rescheduled a flight for 9-23 thru 9-28 i was charged the rebooking fee. They refused to deal with me on good faith. Also I have a written statment from them (email) explaining the agreement in detail of their guily and repayment of their mistakes . Extremly unprofessional bussiness practices, rude consumer realtions with timely manner.

I am right now on hold over (15) FIFETEEN minutes and counting, and still waiting to speak to a supervisor about the price of my ticket. I purchased a flight ticket from LAX to Toronto for $307.40 on West Jet Airline. But I find the price on their website cheaper in less than 24 hours. The site is www.westjet.com, flight leaves on 09/17/08 12:30. Now the representative is there is a booking fee of $7 dollars. So to my understanding is next time just book with West Jet Airline and dont book with Expedia since EXPEDIA do charge you a $7 dollar extra. I am very disappointed on how management has handled. Yes, you are correct I am still on hold now is about 30 that is THIRTY minutes!!!

I booked a flight for my mother in law from Seattle to Omaha for 9/13/08. Expedia stated that they would send an email confirmation. No email confirmation was sent. When I signed on to my expedia account late the night of 9/12/08, it had the reservation for 9/15/08. I called expedia and talked to a person who identified herself as Vida. She stated that I would have to pay a change fee and other expenses. She was very insistent on this point.

When I said I had never received an email confirmation, she said that if I did not receive an expedia email confirming my reservation, it was because my email had a block. I have received two emails from expedia this week on other matters, so it is confusing to me how that could be the case. I pointed this out to Vida to no avail. Moreover, I have received numerous emails from expedia over the years. She stated that expedia had no ability to retreive email confirmations. Is this true? She also stated that there was no direct # to call to make a complaint. Is this true? And if so why?

She then stated rather cooly that my call was being recorded. While I was somewhat frustrated and disappointed (and it may of showed in my tone), I was not making threats or being abusive. I was only expressing my frustration and disappointmet. I not sure what her point was in making stating that the call was being recorded, but her tone implied that it was me who was in the wrong. I am confident that I booked the flight for 9/13/08. I am estimating that I have booked nearly 100 flights with expedia over the last seven to eight years. As such, I hope that my frequent business and clearness on this booking wil result in a prompt response from expedia. Please see the consequence section for more detail.

Several hundred dollars to pay for a changing a reservation, but more importantly, my mother in law has a new litter of kiittens that are not in good shape and she is very worried about getting back to attend to their needs.

When I started entering dates, the special promotion tag did not show up anywhere. I called the 1800 number and was told there is nothing I could do except keep searching for a date when the promotion tag would appear. I did and finally found the Cranes Hotel available 9/23-30 showing the Best of Barbados promotion!

However, when I went all the way through the booking steps, none of the package details came up nor were confirmed on the final page (before submitting payment). That's when I called customer service again and spend 3 (!) hours on the phone talking to several supervisors and receiving multiple explanations anywhere from "the credit will be issued by the hotel after check in" to "the air credit is already applied; yet our system cannot show it by line item" to "this is a Barbados Tourist Biro promotion; Expedia is not responsible for it" etc.

Three hours later with Cindy, Brian B. & Dan B. on the phone (by than 10PM CST), we could not resolve and I was told someone would get back to me today as I was still very much interested in receiving this promotional deal; however, which did not happen. I strongly belief their advertising is wrong and misleading. That said, I got told during the conversation that the air credits per Person and the first complimentary night had already been budgeted in when prizing this package together. Yet, when sample booking air and hotel individually; I received the exact same quote per line item and total when adding it up?

I was than told the air listed in the package was a special deal and the actual credit had been applied towards the room rate? So, if I would book the hotel by itself and receive the exact same room rate, I would qualify for an air credit even though I wouldn't fly nor book air with Expedia at all? Again, this also did not make any sense. All in all, this tells me that the offered promotion is NOT applied towards the vacation package quote.

To add on to this, another confirmation that the promotion and credits were not applied was that the total Expedia discount shown also did not add up to come even close to the promo (min $600 for two air credits plus $165 for 1st hotel night); however it showed only $487. The supervisor could not explain this neither. Neither could they answer why I would not get the free breakfast or free car confirmation when booking--they told me I should book anyway and the hotel would honor once I get there--honor what? There is no package mentioned anywhere on the booking confirmation.

I did take screen shoots of all websites including the promotion offer and detailed rules & restrictions, the actual package as prized, the individual hotel and air bookings coming up with the exact same package rates etc.; none of which support the information of the supervisors nor website price that the offer is already included in the total package price or that someone else would honor instead. I am more than happy to submit all these backup information as I think this misleading practice has to be stopped. I am looking forward to your response and addressing this misleading marketing practice.

In may 2007 when I purchased a flight online NICE-MEXICO they charged me (over 900usd) immediately even before flying. They didn't issue paper tickets at the time so they sent them through regular mail to France. I had to do a date change on my flight so they charged me 100usd more to do so. They also asked me to send the paper tickets back to them so they could send me the new ones back. The never did. They took my money but never sent me my tickets.

So, I called their costumer service (international calls from France) and had me on hold for hours. They told me I could catch my flight with no problems but had to go to the airport 4 hours prior to my flight and file a Lost Ticket Application. My flight was supposed to leave at 6am so acording to Expedia I had to be at the airport at 2am. So I left for the airport at night so I did what Expedia told me to do. The airport was closed so I had to pay for a hotel and be there in the morning.

The Lufthansa lady at the counter told me I wasn't on the system, Expedia didn't book my flight.They said the only way to get in that flight was paying them over 500 euros! I called Expedia's costumer service AGAIN and they said I had to pay AGAIN and they would do the refund later on.

I called them when I was finally in Mexico City and they said I had to send them the receipts,letters and a fax. So, I did and called them several times and sent it about 3 times. They told me I had to wait 6-12 months for the refund. I've called them about 100 times to check on my case now a year later and they told me they won't pay me anything since Lufthansa hasn't payed them. They hang up on me and make fun of me over the fun treating me in disrespectful ways. It is no longer about the money but th way they treat me.

Not only I payed for a flight ticket twice but payed a hotel and numerous international calls to Expedia. I've spent so much effort and time in this case and I am tired.

I purchased a fully refundable flight and then proceeded to cancel the flight. I was told that the refund would take 30 days. Now I'm being told that it could take 2 months.

The flight cost $2500, why do I need to wait 2 months to get my money back?

I was late to check in for my flight by 10 minutes. I was told I was unable to board the plane due to being late. I called Expedia who were very dismissive and unhelpful. I was later told by my insurance that I was entitled to financila assistance to purchase a new ticket as my return ticket was still valid. I was not told this information both in the airport or by the Expedia staff member I spoke to.

I was quite emotional and very upset that I was not advised earlier before cancelling my ticket.

I purchased a roundtrip flight from Oakland to Fort Lauderdale. Delta cancelled the flight and changed the itinerary. I don't know if they notified Expedia or not, but I (as the paying customer) was NOT notified. So I get to the airport and Delta claims I missed my flight and I kept showing them the expedia print out saying my flight is at 10pm and then I found out my flight was changed and I did in fact miss it. I of course remain calm assuming that Delta or Expedia would accommodate me considering I was not aware of these changes.

Delta weaseled out of it by claiming it was Expedia's responsibility, and tried to charge me $800 for the next available flight OR a $1000 reissuing fee for a new ticket to another destination. Expedia weaseled out of it stating it was either Delta's or my responsibility. I spent over 2.5 hours on the phone with both companies crying my eyes out at the terminal in Oakland airport explaining that I had a cruise booked and I had family I was meeting in Florida and I had to be there. Neither of them was even slightly concerned with my problem.

Due to my desperation I was forced to purchase a brand new flight! On the day of my return I get to the airport and the man at the check in counter informs me that Expedia cancelled my entire trip because I did not get on the very first flight, meaning I had no return flight home. I had no money (due to the extra $400 I had to use to purchase a brand new flight getting there) and I had no way home. I was so frustrated and once again after about an hour on the phone with Expedia I was forced to over charge my ATM card for a seat on the flight that was already mine! The man kept telling me how lucky I was since I had gotten the last seat, and I was so angry considering that the last seat was only open because Expedia has zero customer communication skills!! I was once forced to purchase another ticket, on a flight that I had already paid for and had a seat available for me!!

Both companies refused refunds claiming I should have known my flight was cancelled. I have spoken to so many people concerning this matter and ALL have vented their angry and similar incidences with Expedia. I feel I should get reimbursed by Expedia or Delta for the new flights I had to purchase. Flying is a huge risk the consumer takes for many reasons: we are trusting their aircrafts, their pilots, etc. These companies should be appreciative that they even have customers in the first place. Its as if airline and travel agency staff have never themselves travelled or dealt with the grievances caused by travelling.

We booked and paid for a flight that was then cancelled by expedia because the flight was overbooked. When alternative flights could not be arranged it was agreed that we would be given a refund. Dispite many, many calls and emails 6 months later we have not received a refund. They do not reply to any of our emails asking where our money is. Expedia are the worst firm I have ever dealt with

We have had to pay twice for our flights which has left us severly out of pocket plus we are now paying interest on our credit card as a consequence.

It was necessary for me re-book air plan ticket for other day and I have called in service have given all my information and have confirmed info of my credit card having agreed with conditions of the company of loss of a certain sum from cost of the ticket after re-booking. Automatically they have charged this sum and I have hanged up, as in some minutes I have found out that the remained money have been removed from my bank account all. I was out of state and it is the saved sum for some days was for my hotel accommodation and food.

I called them back on customer service and I ask: on what basis they have removed without my sanction at me money from the account? They have answered that it has occurred wrongly then I have asked them to return instantly back on my bank account as this all my money taken with myself in a trip, they have answered that cannot so urgently to return and it is necessary to wait for 7-10 days.

I was on hold more than 1 hour for make them decision with supervisor what's going on, after that I got roaming charge bill statement for my cell phone when i was called them and I should asked to borrowed and send me money by Western Union which was cost extra charge for transfer too.

It was necessary for me re-book air plan ticket for other day and I have called in service have given all my information and have confirmed info of my credit card having agreed with conditions of the company of loss of a certain sum from cost of the ticket after re-booking.Automatically they have charged this sum and I have hanged up, as in some minutes I have found out that the remained money have been removed from my bank account all. I was out of state and it is the saved sum for some days was for my hotel accommodation and food.

I called them back on customer service and I ask: on what basis they have removed without my sanction at me money from the account? They have answered that it has occurred wrongly then I have asked them to return instantly back on my bank account as this all my money taken with myself in a trip, they have answered that cannot so urgently to return and it is necessary to wait for 7-10 days.

I was on hold more than 1 hour for make them decision with supervisor what's going on, after that I got roaming charge bill statement for my cell phone when i was called them and I should asked to borrowed and send me money by Western Union which was cost extra charge for transfer too.

I tried to cancel a refundable airline ticket. Becky told me that there would be a $100.00 charge. That charge was hidded in a rules and regulations link that I believe no one goes to.

The $25.00 hotel charge is written in the simple rules and regs that your get with your ticket the fee for the airline is not. Iinformed her tht it was false advertising and led consumers astray. I spent 1 hour on the phone not once did I raise my voice or use dirty language.

I did get $50.00 back but feel that is wrong and would like the whole amount recovered.

purchased an airline ticket that i didn't use. was told i had a year to rebook flight over 500.00. they say they delivered a ticket, it was never signed for and i never got it. Delta says the ticket was never used, but it is archived now and i cannot fill out a lost ticket application. have explained this to expedia and spent 8-10 hours of this. always the same thing.

I get put on hold for a supervisior. they never come back after a long long time i get cut off. all i want is credit on delta for another flight. Delta people were very helpful, but they can do nothing else. very frustrating and i will never use this company again. i believe they understand the ticket was never used, but made almost 600.00 after tax and booking fees for NO SERVICE.

I placed a call to the Expedia 800 on 4/26/08 around 3pm to make a reservation. First, let me explain I called the 800# because the website was too difficult to understand. So I make a reservation and I am told that since I purchased trip insurance I could cancel at any time if I needed and that was the base of the conversation. On Monday, I called around 9am and emailed your company about if I saw a lower price on another website or yours would you honor the rate and was told that I had 24 hrs to call back to do that, now mind you none of that was mentioned when I initially booked my trip on Saturday. So I asked about cancellation policy and was told that I could cancel and that if I did I would receive a credit back to my card within 7 to 10 days, for everything except the booking fee, once again because of the trip insurance.

So on Tuesday, April 29, 2008 I go your website and see where the same trip is now $251.00 so again I call the 800# and ask again about cancelling and I was told sure of course you can cancel so I asked about credit again told 7 to 10 days and the rep was like wow I can see why you would want to cancel the trip is so much lower, so I asked him could he cancel the other one first and then make the new reservation he was like no let me make the new one first and connect you to cancel, so he gives me an Itinerary number and transfers me to cancel.

I then called and got a rep who then begins to tell me that no credit can be issued to my card and that I can only get an airline credit, for the trip I want to cancel and that if she cancelled the new itinerary I would only receive and airline credit for that one also. This was April 29, 2008 at 4:13pm, now why would I book two trips for the exact same thing. So I ask to speak with a supervisor and I was placed on hold for about 30 minutes without a supervisor coming to the phone. I then called back and got another rep named Otis who cancelled the second itinerary and said I would receive a refund back to my card.

I am very upset, because the correct cancellation policy was not explained to me during the initial call nor was the price guarantee. I am the customer I do not work for Expedia so the only way I can know your policy is that the rep that gets the call explains it to me, I feel that they need to provide all details accurately, I was under the impression that I could cancel and the refund would go back to my card minus the $7.00 booking fee. Honestly, knowing this information up front I may have made other decisions about booking. At this time I feel I was misled and inconvenienced, and want something to be done about it.

Return flight was a nightmare. My flight was overbooked. Airline(United) claimed a reservation was no guarantee of a seat. Ended up renting a car and driving from D.C. to Buffalo,NY for $266. Wanted credit on unused portion of flight. Put on hold for 2 hours before disconnected. Lady kept coming on line to make sure I was still there. reassuring me that she was trying to complete a conference call with the airlines to secure me a credit. Then she stopped checking to see if I was still there.....after 2 hours I hung up.

Unused portion of 3 tickets on United ($387). Rental car plus gas and tolls $300. Speeding ticket at 3 am in Pennsylvania $166. Grand Total:$853

i booked a trip through expedia and did a package of hotel and airfare. The hotel that I stayed at was the Serelago in Orlando, Florida. I arrived at about two in the morning on Tuesday and went right to sleep. the following day my family left out to enjoy the amusement parks and did not come back to the hotel until 1 a.m. on Wednasday. As we settled in for the night, we noticed roaches of various sizes. We called the front desk and told them about our problem and they offered us a room change. When I spoke to the person at the front desk , he told me that that was typical to see roaches around due to the warm climate. I informed him that that was unacceptable,

My family is from a hot tropical island and I never once stayed inn a roach infested environment nor room. This was not my first time staying at a hotel in Florida and the places that I stayed at previously did not have this problem. He gave me a new room number and access card for it and I went to place my children in bed in the new room after having to leave out so abruptly. The next day my family and I set out to the amusement parks again and arrived back at the hotel half past midnight.

The next morning I awoke to get myself situated to catch my flight at eight and was again disturbed by roaches. I was very upset and appalled by the situation and quickly left the hotel with my family and belongings to catch my flight. The next day I called expedia to complain and they told me that there was not anything much that they could do for me because my vacation was over. I informed them that their affiliation with the serelago hotel is what ruined my trip due to their inhabited pests and they said that they was sorry and offered me $25. I was insulted and asked to speak to a manager who got on the line and only offered me a $50 credit back onto the credit card on which I booked the trip. I am utterly disgusted with their customer service and inability to do a better job at rectifying this situation especially after I told them that I was traVELING with small children, one of whom was only 15 months. I think that there should be a better way for them to deal with and help their customers after such a bad travel experience through their company.

My family vacation became memorable for the wrong reasons. Instead of enjoying our accomidations we were on edge and noited due to the pest problem/roach festation at the Serelago Hotel in Orlando. someone should do a check on this hotels ammenities if there are roaches in the hotel rooms, imagine what is lurking in their dining room and kitchen areas. I did not enjoy my trip because I constantly was worried and looking for roaches.

Two emails I have now received from Expedia telling me of airline flight changes, and it's URGENT to contact them by telephone. When I FINALLY get through to Expedia's CSR, she is curt with me..no..rude. She tells me to contact the airlines THEY booked and that is not expedia's problem, I need to deal with the airline. This will be the last time I will ever use Expedia and the if word of mouth helps save other travelers from their ineptness I will do my part. Checked web reviews on Expedia, I am horrified. Perhaps this explains the lack of service I am receiving. Is it not possible to send me the arrival change details by email?

I am now on hold AGAIN with the Expedia customer service department, got a answer after waiting 27 minutes. Now I am getting transferred to yet another department within expedia. The wait times to reach an operator and locate help with expedia are ridiculous, and friends tell me that they have had the same experiences with Expedia. How do they remain competitive with this horrendous {Lack of} service? I also do private company evaluations, wish I was doing one pertaining to my Expedia experiences.

They owe me 4 1/2 hours of my life for placing me on hold for an unreasonable amount of time.

In May 2007 I purchased a ticket. The ticket was canceled and returned to expedia. It was received on the 5th of June 2007. I have called expedia several times, but I am only getting promises of refund in two billing cycles. I live out of USA & the calls are costing a lot.

This is money that I need.

My mother had a heart attack and I had to leave to England to see her. This was in August. I called expedia and spoke to a representative asked her if she could find me a price on airline ticket to New Castle, England. I informed her that I wanted to get a UK Visa and I might need at least more then a week to get my visa. But the ticket she could only find were like 1500 USD. So I told her that let me see if I some different website may have a better deal. She told me that there was a cheaper ticket which would be 2 or 3 days from the day I had called. I told her that there was no way that I could go on those days. She said that I could pay an extra 30 dollars and get insurance and I could change that date next day after I had booked. I don't usually travel though airlines, so I wasn't sure as to if this could be done. I asked her again and she said that she was telling the truth. So I did as she said.

I called the next day and I spoke to another customer associate and told him that I wanted to change my date and he said that my ticket was nontransferable and cannot cancel it. I thought maybe he didn't know as to what he was saying. I've been doing this for almost 4 months and finally gave up thinking that I might just use it when I have to go to Sri Lanka this May. I called them today to book my ticket and today they tell me something new, that I have to go only through Northwest airlines and that Northwest airlines doesn't fly to Sri Lanka directly, but they have a connecting flight but I cannot use this. I only can use Northwest airlines for my trip .

This is really frustrating. I spent 1030 USD which I am losing for no reason. I have a feeling that the customer service associate doesn't have a single idea as to what they are selling or else they are giving false information to make commision. I would like to inform people it is better to go directly thorugh airlines then through this website.

We re-booked a flight with them. They sent us a confirmation email. Apparently it was a ghost booking (whatever that means) and it only got partially booked. We showed up at the airport the day of our flight (with our Expedia confirmation email and number). We were told we were not booked on the flight (our honeymoon!). Expedia told us we should have 1. Checked our credit card for the re-booking fees 2. Made sure we got both emails (apparently one confirmation is not enough - you are supposed to get 2 from Expedia) 3. Called the day before our flight. As you may assume, we will not use them again. For the 50 dollars you save, it is not worth this!

We had to buy a new ticket the day of our flight. It cost us a little over $1000 - so we have so far paid twice for a ticket to Cancun

I am college student planning to study abroad. I called Expedia to book my flights. I didn't receive the standard email confirmation, so I called Expedia to inquire and found they had spelled my email address incorrectly. Once the itinerary was sent to me, I discovered that the booking agent had also spelled my name incorrectly. Again I called Expedia to report the error. I spent over nearly ten hours on the phone with various customer service agents. I was put on hold for upwards of 45 minutes multiple times and repeatedly hung up on.

As a result I had to call Expedia over 13 different times over the course of multiple days, each time speaking with someone who was not any help. I was told repeatedly that supervisors would be calling me back, and I never received a call from anyone. I was told that the airline did not allow name changes so there was nothing I could do. Even though there was only one letter incorrect in my name, Expedia refused to change the name or book me a new flight at no additional cost. The airline told me that the booking agent needed to correct the mistake because I would not be able to board the aircraft if my passport and tickets did not match.

The Expedia Promise which can be found on the Expedia website states "We take responsibility- at no additional cost to you- if we make a mistake booking your travel.' They have not kept this promise. Finally I spoke with an agent who emailed me the note they claim to have forwarded to the airlines explaining what the correct spelling of my name is. The airline (South African Airways), however can not confirm that I will be able to get onto the flight because of their strict security regulations.

Additionally I have over $200 in cell phone overages charges because I was told by Expedia that I needed to call during my peak hours because that's when supervisors would be available. I have filed a complaint with the Better Business Bureau. This company is playing it fast and loose with the term customer service and I have been nothing but frustrated with the experience. I strongly urge you to seriously reconsider before making travel arrangements with Expedia.com

I was told the Expedia airline tickets I booked would cost $1060.90; the e-mail confirmation came through while I was still on the phone with the rep, and I noticed the charge was $1365.90. I told him that was incorrect, and I do not want the tickets. He transferred me to cancellation dept., and I was disconnected. I called back and was told I could only get a credit and not a refund. I asked for a supervisor and was transferred to Air Tran instead. Called back again and asked for a supervisor right away; was on hold for 15 minutes and was disconnected again. Called back again and so far am on hold for 36 minutes and still holding. The ticket is $320 higher than what I was told.

Expedia charged me $1053 extra after verifying with me twice that I would only pay the difference between $911 & $1053 for a changed ticket, not the two added together. I called customer service, and they tried to charge me $200 cancellation fee for their mistake and put me on hold for over 1 1/2hr for supervisor approval.

I had to change the flight due to unexpected surgery. Expedia caused undue stress and lack of sleep the day of surgery due to their poor customer service.

As many other travelers in the world, I booked my vacation on-line with Expedia.ca. Previously booking with iTravel2000 and having a great experience, I thought I would be adventurous and try Expedia.ca. Well, I will never do that again! The on-line booking was fairly quick & easy. But the customer service on the other hand was non-existent! Like most travelers, I have to make changes to my itinerary. I've tried calling at all hours (including midnight) and get the same response, put on hold for HOURS! As I write this letter, I have been on hold for 2 1/2 hours! As for e-mails, they will not accept changes thru e-mail. So I am in a pickle! I feel totally lost & alone!

I was told I needed paper tickets to take an 'open leg' flight and paid an extra $30 to have them sent to me. Then Expedia changed my itinerary to say it would be an eticket. And then they sent me paper tickets that arrived the day after I left (sent 2 day air on Thursday for a Saturday flight: oops). I had to buy new tickets at the airport. I contacted Expedia and returned the tickets to them at the address they told me to use. They can't find the tickets (there is a tracking record that shows they received them) and won't issue a refund because they 'haven't received the tickets'. Totally clueless.

I am assuming it will all be taken care of via American Express, but I have still spent an inordinate amouont of time trying to straighten this out and recommend avoiding the company. I know I will.

I booked a airline ticket($1002.99) on 09/05/07 from Expedia.com. From LAX to Yingchuan China(09/29-10/7/07)for a business trip. However, since personal emergency, I tried to cancle this flying, and re-booked in some time next year. on 09/26/07 I called 1800 numbers to Expedia.com, and their representive told me there would have $200 charge,and ticket will vaild for one year priod,and she said will call me back after 2 hours for confirmation. 5 hours passed, no one called me back, then I tried to call them in second times. Other representive picked phone in this time, goodness, she said the ticket was not canceled. what??? . Then I asked her to cancel it, also carefully ask can I re-book that fly for Feb 08, she said no problem.

However, the story wasnt finished and I called Air China in Oct 1 07 for inforamation. And people work in Air China, told me the ticket only valid to 3 months instead of one year. also , they told me why you get the ticket so expensive. that was a promotion ticket, had limitation on it. hang out the phone,and I quickly to call Expedia.com, Guess What? story was changed by them. One of unfriendly Lady said ticket only good for re-schedule to Oct 10,07. I told her , can i aske your supervisor or manager , because if only valid for that 3 months, I rather fly on Sept.29. However, the supervisor never showed out, and the same lady yelled if you have any issue, I have to hang out . I am really mad because why they treat customer so differenely before & after the business.

I booked a ticket online on 8/3/07, for travel 8/12/07 internationally. i paid an additional fee for expidited delivery of paper tickets. called on 8/7 to get a tracking # they said not to worry but they didnt have one. emailed asking for a tracking # on 8/8 and they didnt respond back. on 8/9 i called again, only for them to explain that the tickets hadnt been mailed out yet. not only did they give me a hard time with refunding my flight (they didnt even get the tickets yet, and wouldnt have them to me prior to departure) - but it took a long list of people to get the shipping refunded for tickets that werent even mailed out yet.

I tried to change a flight, was put on hold for 2+ hours, told several different things (all mutually exclusive), was hung up on twice. Finally after another frustrating series of holds, misinformation, and hang ups, I asked to speak to a supervisor to cancel the itinerary completely. I was put n hold again, an then hung up on again. I wrote an e-mail, and got a form letter in response.

I did not go on the trip and when I finally decided to deal with the wait, I called expedia, they told me I could not cancel because the out bound flight had already left. I was on hold another two hours, waiting for supervisor. This is the worst service I have ever received.

Original itinerary included a connection that was impossible to make. Was contacted to make change. We made the change and it was confirmed. Checked itinerary everyday. Was never alerted to any change or problem. At airport check in Mexico, was told had no ticket for us. Expedia should have notified us. Luckily were able to go out on original flight out of Mexico and rerouted ourselves. Expedia extremely terrible customer service. Actually hung up on once and disconnected twice. Supervisor unwilling to resolve issue. Go to any length not to accept responsibility or any wrong doing.

Expedia Never again!!! I booked a Business Class ticket through Expedia for travel from the US to India then on to China and back home. About one week prior to departure, one of my flights between India and China was cancelled. Expedia rebooked me on a flight that would not work (i.e., it would get me to the connecting city about 10 hours AFTER my next flight would have departed) and sent an email with this new flight information and to let me know that no action was required on my part.

So this was the first screw-up. They rebooked me into a broken itinerary. I did some research first myself to determine what my options were for connecting between my desired cities and I came up with only one option that would fit my schedule of meetings. Then I started the long, dark, painful process of working with Expedia customer service.

I was essentially on the phone or on hold with Expedia for 16 hours one day and 5 hours the next day before I encountered someone with the knowledge to handle my problem. Prior to that, I spoke to TEN agents, two supervisors, and was dropped during transfers to two managers.

Each agent insisted on going through all of the details and the worthless exercise of trying to find flight alternatives with the original airline. Every time we came to a point where they somehow lost me and I had to call back and start the whole process again. Some of the agents were so clueless that they should NEVER be answering a phone. One couldnt understand that my flight departed one day and arrived the next! Most of them couldnt understand that rebooking me two days later was not an option! Hello!

I had business meetings in Beijing on Thursday and Friday. Arriving on Saturday wouldnt be very helpful! Each one put me on hold for approximately an hour at a time and then came back to tell me things that I had already told them (e.g., there are no flights on that airline on that day). I gave each of them the information on the new flights I wanted and told them that there should be no problem with changing the booking because this is a Business Class ticket with no penalty and the airlines had already independently agreed (yes, I had to call them myself too) that the change would be ok because they had interline agreements with each other and they were part of the Star Alliance.

The agent would take this information, go away and then come back to tell me yet again that they couldnt get a flight on my original airline until 2 days later. So then I would ask for a supervisor or manager, and then get dropped in the transfer or while on hold. One time I got through to a supervisor who promised to take care of it and was going to call me back in about an hour. After three hours I called back and found that she had done nothing more than rebook me on that flight 2 days later!

When I finally reached the supervisor with a brain, she quickly recognized that this should not be a problem for the same reasons that I had explained to the previous ELEVEN people. I didnt know whether to celebrate the victory or mourn the days I had lost from my life. She made the changes, but THEN I had to return the paper tickets for new ones. It was already too late on Saturday to get an overnight package dispatched, so I had to wait until Monday to send it.

This started phase two of Expedia incompetence. She promised to have the tickets run immediately upon receipt of the originals and then to have them expressed back to me by overnight courier. I tracked them all the way through and called to check on them several times. This wonderful supervisor called me on Tuesday as soon as they were run and assured me that she had transmitted instructions to the distribution department for them to be sent overnight. Later that night, I received an email from Expedia saying that they were sent normal delivery [2-3 business days]. That put delivery on Friday and I was departing on Saturday. No room for errors there! I was very distressed because I did not want to miss this trip.

I called customer service again and they tried to convince me that it was really going by overnight because the supervisor had left those instructions, and that the information I received in email was there because the original delivery of my tickets a month ago was by that method. Well, after many phone calls and no help from Expedia, I finally received the tickets on Friday afternoon by NORMAL delivery.

So what have I learned? Use these services to find flights, but book directly with the airlines, even if you need to book 3 or 4 different tickets for a single trip. If paper tickets are required, always pay extra for overnight service even if the trip is weeks away. That way the system? will not overwrite new instructions with old information. If you have a problem, politely insist on speaking with a supervisor immediately. I have tried to give front-line agents a chance, but I have already wasted too much of my life to take that chance again.

Oh, and they also need to change their hold music periodically. The scratchy recording of Canon in D? has too many broken spots where folks may think the line has dropped. But maybe thats another tactic to get people to give up?

Sorry this version isnt so short. If you lasted this long, I thank you for sharing my pain. I just hope this can help others from similar experiences.

This was a physically and emotionally draining experience. I am a strong woman, but they drove me into the ground by about day 5 when I seriously doubted that I would have the tickets in time for the trip. It could have been very devastating for me professionally (canceling on a key client) and financially if I had to cancel the trip or book additional tickets. I wasted valuable working time (~ $4000) while trying to resolve this problem.

Expedia is horrible. They do not believe in customer service. Expedia's computer system made a mistake in my arrangements. I called to get it resolved. I called over six times, waited online for hours, each time I got hung up on by managers (Emerald, Paris and Maud Lupo respectively). Each time no one made an attempt to make things better or offer me a solution that worked or accept responsibility for their mistake.

I tried contacting them through their online system and they would simply refer you back to the 1-800 number. The last two times I called they told me that the manager was too busy to speak to me and hung up on me again. When I got upset about this the customer representative told me to shut up!

Expedia customer service is a joke... On hold for over 2 hours trying to use a ticket reimbursement.

I booked a trip to go to Oaxaca Mexico, on June 1st, 2006 for travel in late October of '06. Expedia contacted me on October 7th to tell me that the airline had changed the flight around and that the layover time I was given would be impossible to make, so they offered a cancellation with full refund. I was originally told this would only take 7 to 30 days to post to my account. I went ahead and rebooked another trip for those same dates. When I got back from the trip I found that there had been no refund posted and so I called Expedia to find out why.

They told me the first person I spoke with was wrong and that it would take 2 to 3 billing cycles to post the refund. So I waited two to three billing cycles and received my refund for the hotel portion of the trip, but still no refund for the airfare. I called Expedia again to now be told that they were sure the refund would be on the next credit card statement. It wasn't so I called back. This time they told me that it was now up to Mexicana to give me the refund and that they have already done their part by sending the request for the refund to Mexicana and they have nothing more to do with it.

I then called Mexicana only to find out that Mexicana has spoken with Expedia twice and advised them that it was up to Expedia to refund my money. It has now been six months since I cancelled my trip and I still have no idea where my $1487.78 is being held or if I will ever get it back.

My son booked a ticket from Milan to Romania with Expedia.com. The airline was Tarom Romania. Expedia emailed him and said the flight had been cancelled so they booked him another flight from Milan to Romania with Alitalia. Then, that flight was cancelled . It was actually the same flight, just operated under different airline name. They knew there was only 1 flight per day from Milan to Romania. The Alitalia ticket said operated by Tarom Romania. In essence, they sold him the same cancelled flight under a different airline name.

We had to completely change my son's flight from California to Milan. He as to fly to Amsterdam to connect with KLM to Romania. Had to pay $235.00 change fee and still have not gotten refund for the cancelled Alitalia flight ($642.00).

I was in the process of booking a flight on 31 January 2007. As the booking process progressed I was told that I could not receive an e-ticket, but a paper one. So I called the company I told them that I was in Iraq and had to fly to another destination in order to catch my flight and the e-ticket would be better for me. They told me to either call the airlines I wanted to fly with to see if they could accommodate me as they could not do it. So I did as they suggested and still I could not get an e-ticket. So I called expedia back because in the past you have been helpful. I asked if they could expedite my ticket to my APO address in Iraq. I was told yes, but I have to book the ticket first.

I went back on line and paid nearly $5,000.00 for my ticket and called back for the expedite service. 12 days have past and I have yet to receive my ticket, they said I would receive it in 10 days. They provided me with an 800 number to get further information on the tracking. I called the number and it was for UPS. The ticket was not being shipped UPS as I am in Iraq. Another indication that the customer service rep was not even paying attention to my dilemma.

So, I called again, mind you all of this is from Iraq which is difficult to get a line out. I talked to yet another rep and they kept me on hold for 20 minutes while I waited for a supervisor who never came to the phone. They took my number and said that they would call me back. Never happened. And I still do not have the ticket. I would have to purchase another ticket and file a claim for the lost ticket. A multi million dollar company is incapable of giving me a refund? They have been giving me the run around for days, they have not been on the same page when providing information. Why can't I get on the plane without a paper ticket if all is paid for?

I booked a fight to London in the end of 2005 and postponed it to this January. Expedia told me that my credit was valid for a year. However, this was wrong and the Air Lingus airline charged me again to my credit card. I have beening calling Expedia more than 30 times to request my money back. They promised me that I will get my refund in 3-4 billing cycles. But look, now is already November in 2006, and I haven't heard of anything from them. What a cheater!!!

I have been waiting for $354.53 back for a long long time!

After hours of research for the right flight I called expedia to ensure the process; this is when I was told there was only a few tickets. The lady on the phone was very nice and said; go ahead and register with expedia then start the process you will have to go through several screens. Once you select the flight you want as the screens come up get to the process as quick as you can so you will get one of the few flights remaining. We did exactly that and this is how we got a ticket that is the worst we could have every gotten, it was like this flight just vanished, here's why.

After completeing everything and ensuring our VISA was processed we were excited; we bought our first ticket on line and it was easy. Thursday afternoon we pulled the itinerary and low and behold we got the worst ticket possible. To make this worse I called expedia and was told by the customer service member and her manager Barbra that it is basically my fault and to fix the probly it would cost me another $130.00 dollars and I still could not get the flight I wanted. I got the vanishing act just as discribed in the Washington Post and expedia would not do anything to help and was told I did not know what I was doing when I processed the ticket.

This flight is costing me a night in a Motel at the Houstn Airport Money I just don't have, and one less day my family will be able to spend with my son who has been away from home 14 weeks and will be living in Florida after his short stay at home with his family.

While my husband and I were on vacation in Germany, my father died on March 30th. I called United Airlines first to get the next available flight out. The next flight was days out. The respresentative at United recommened that I call other airlines in order to get out sooner. With no results with United and other airlines, I call EXPEDIA and got 2 flights scheduled for the next day, March 31st. Unfortunately, each ticket cost us $4,288.00 - total of $8,729.56 including taxes and booking fees. I was deeply depressed and at the moment, didn't care how much the tickets were. Sadly, we just wanted to get home.

On April 8th, I buried my father. But now I am wondering why our plane tickets cost as much as my father's casket? and why we didn't receive a bereavement fare? I called Expedia today, April 24th. I presented these questions to Angel. She stated that Expedia does not give bereavement fares and depending on the time of year, the tickets cost more and for last minute reservations, the tickets are more expensive. The airlines maybe within their legal rights to do this, but I'm so disgusted with how much my husband and I paid for a one way ticket to Denver, CO on a bereavement case. Because of vaction reservation, we now have unused RETURN tickets to Denver FROM Frankfurt, Germany through our reservations with United that we were unable to use because of short notice.

We booked a trip to Florida for one adult and one teenager and paid $70.00 to ensure that costs of cancellation would be covered. We were forced to cancel, and then learned from Expedia that small print in the contract excluded our air fair from the insurance. In fact, the small print --several layers down in dense explanations and instructions -- stated that "published airfares" would be excluded from cancellation "insurance", but did not define what was meant by "published airfares."

We were lay-people, using a website intended for the general public, and did not realize that the gobbedly gook and undefined terms purported to render our cancellation "insurance" ineffective with respect to our $1341 airfare. Mr. Potsford offered my husband a "credit" -- big deal, we could obtain this from Delta, and don't want to use tickets that we don't need to take a vacation that we don't want -- and half our money back. We don't want half the money back; we want the refund that we had every reason to expect when we paid $70.00 to ensure a "worry free" (their words) reservation.

We understand that, in some cases, tickets are labeled "nonrefundable" -- that's why you buy insurance. No one would bother with insurance for items that would be refunded. We believe that the Expedia website is deliberately misleading, luring people into purchasing virtually worthless cancellation protection and obscuring through inpenetrable language, undefined terms, and a complicated layered website the fact that consumers will not obtain coverage regarding their airfares.

On 1/25/06 I purchased airline tickets, on Expedia.com, from Boston to Managua, Nicaragua. Later that evening I found the flight for less on Expedia.com. I called customer service within two hours of my original pourchase and asked if they could help me get the lower price. The service rep verified thast I had found a lower prove. He told me that it would cost $130 a ticket and a $15 transaction fee if I wanted to do this. It turned out that after exchanging the tickets and paying the fees I would wind up paying about the same. So I decided to do nothing.

Two days later a friend told me that Expedia has a low price guarantee. So I called back and was told that I had to call within 24 hours so I was now out of luck. After hanging up I thought a little and I had called within 24 hours so I called back. I talked to a new rep and then to a supervisor. The super told me that it was "too late to do anything", that since I did not "specifically mention" that I wanted to take advantage of the low price gaurantee I was inelligible. She stated that Expedia had no obligation to honor my request for a lower fare because I didn't mention it. Further because I didn't send in a screen shot of the lower fare I could not get it.

I gave up but for only a short time. I read the price guarantee and it states "How do I take advantage of the Best Price Guarantee? That part is pretty simple, too. Just call 1-800-EXPEDIA (1-800-397-3342) within 24 hours of booking and tell our customer support representative where you found the lower price." - I did this." "If you find a lower rate on Expedia.com or on another US-based website within twenty-four (24) hours of your booking, and Expedia verifies that your request qualifies for the Best Price Guarantee, we will discount your balance to match that rate, or we will refund the difference if you have already paid in full. In addition, we will give you a $50 coupon good on a future booking of an Expedia Special Rate hotel or air plus hotel package on Expedia.com. " - I did this.

"All requests, including receipts, are subject to Expedia's verification. Expedia's decisions are final, and, by submitting a request, you fully and unconditionally agree that you are bound by them. Expedia will not accept screenshots or other purported evidence of a lower price. Nor will Expedia verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made in bad faith. " - they don't allow screen shots as evidence. I am still trying to get a refund for the difference between the two fares in question. So far I have been on hold for 1 hour and 15 minutes trying to resolve this.

After being granted a full refund for airline tickets on 11/10/05, I have yet to see this refund appear on my credit card. The tickets were returned to Expedia, as requested, on 11/14/05. I was told that it would take 1-2 billing cycles for the credit to issued. What follows are the E-mails which I sent to Expedia regarding the refund which has yet to be credited to my card.My last contact was with a supervisor, William, who told me that the airlines were not sent the tickets until 1/12/06. Expedia has not tried to correct their errors and expedite the refund as quickly as possible.

Their handling of this has been inept and unprofessional. Had I not been aggressive tracking down the status of my refund, it would still be buried underneath papers on someone's desk.

My son booked a roundtrip ticket through Expedia in October on Delta from SNA to ALB for Christmas. He was informed that changes had been made to his flights home, resulting in a 20 minute difference between his anticipated arrival in Atlanta and his next flight to Albany, NY. When he called Expedia, he was told that there would be no problem - the arrival and departure gates were virtually next to one another. He called tonight to say that he ran "about 2 miles" and missed his flight. So, instead of being home with his family, he's in a Holiday Inn in Atlanta....and has to catch a 6:00 AM flight, through Cincinatti, to get home tomorrow morning. (6:00 AM for him is 3:00 AM at home in California -- guess he'll spend Christmas Eve day sleeping) I think Expedia should give him a free roundtrip ticket - but of course, they'll give him nothing.

Flight booked through Expedia July 5, 2005 with Delta as carrier was cancelled November 5, 2005 (carrier claims hurricane Katrina, rather than latest financial woes). Expedia notified me via email December 10, 2005 to call their 800 number immediately regarding changes to my flight. I called and the customer service rep said the flight was cancelled but they could not help me at that time because Delta was not open on the weekends and to call back Monday anytime after 9:30am EDT. I called today 12/12/05 to then be routed to Delta to get a completely different travel itinerary which now includes a red eye flight.

My issue consists of these complaints:

1) Expedia did not notify me until Dec. 10 when they had the cancelled information from Delta Nov. 5th.

3) I found Brandon, the supervisor at Expedia disrespectful and dismissive of my situation; even claimed that Delta lied to me.

I will never use Expedia for my travel plans ever again after this experience of spending 2 hours on the phone resulting in difficult changes to my flight and a very rude interaction with their customer support.

On 2 November I purchased airline tickets through expedia.com for a family vacation. I found out that the tickets had been supposedly delivered to my home address. I spoke with UPS and they confirmed that they delivered the tickets. The company rep talked with the delivery guy and he said he put the tickets in the screendoor. I knew immediatley that he was lying because I don't have a screen door. UPS has launched an investigation pending an outcome.

Meanwhile expedia had me fill out a lost ticket application and said that hey could not fly us from San Antonio which is where we were leaving from. We are trying to get in touch with the company to resolve this issue but it is very difficult. Reservations are already booked in Jamaica and will not be refunded to us. I am in the military and I cannot change my leave dates. I stand to lose over $600.00 if they don't act quickly.

I bought a ticket on Expedia for my son to travel to Kenya this summer. He needs to change his departure date, and the ticket rules and regulations when I purchased the ticket said that changes are possible, on outbound and inbound flights (with penalties, which we agree are okay). Expedia refuses now to let us change the date of travel, and says that the rules apply ONLY to the London-Nairobi leg, the rules applying to the Nairobi-London leg cannot be accessed but do not permit changes.

I cannot fathom that rules can be applied that the purchaser cannot access; on the website, it is stated that one can "See an overview of all the rules and restrictions applicable for this fare." and "View the complete penalty rules for changes and cancellations associated with this fare." yet this is not possible, and we have been led to spend a lot of money that we now forfeit. We will bring a lawsuit against Expedia for this..we would be interested to hear if others have experienced similar difficulties.

Booked with Expedia on 5/5/05, received confirmation on 5/6/05. Did not follow up unit we arrived at the airport on 7/22/05 only to find that Expedia did not follow through and we had NO flight, hotel or rental car. A call to Expedia customer service was no little help. This was a wedding & vacation which had been planned long in advance. Price of last minute tickets and hotel made it impossible for us to take the trip. We were traveling to Las Vegas and had purchased show tickets which we can not use at a loss of $400. Cost to and from airport was $100. We are out $500 and haven't gone anywhere. As far as Expedia was concerned it was our fault for not constantly checking their web site to make sure we still had a trip. My advise - stay away.

We were misinformed on what identification we would need to go to the bahamas. We were told ( more than once) our son would need a birth certificate and we would need two forms of id. We got to the airport to find out that was not true, everyone needs a birth certificate. We could not take our prepaid vacation. The Air Trans ticket counter people told us they see lots of problems with expedia, people are given the wrong information, people are sent to the airport without their tickets and on and on.

When I called them I was put throuh to about five different people all read the same statement it is the travelers responsibility to know the requirements for out of the country travel. That would be true if I had not asked the people at Expedia and that had not given me answers that made me think they knew what they were talking about.

I exchanged a ticket about 2 months ago when i was told i would receive a travel "voucher" for the difference of the two airline tickets of approximately $220. I called after about 2 weeks and spoke to an agent who told me that it takes about 10 business days to send out the voucher, with no explanation why. I called back three weeks later after I still hadn't received the voucher or any correspondance from expedia and spoke with a supervisor. She apologized profusely and told me that it was never sent out and that she would personally do it at that time.

Well, it's been two weeks and still nothing. My credit card has already been charged this money for a ticket i returned, not to mention the processing fees and exchange fees that expedia charged me in addition to get a different ticket. Those fees were an additional $80.

They booked my trip. the airline cancelled my return trip and Expedia refused to assist me even though they took a service (booking) fee and they didn't care that I spent 8 hours on the phone trying to reach someone at their company to help me.