Executive Tour and Travel

I could not get my $50 deposit back, after a supposedly free 2 night stay in Orlando & 2 night stay in Hilton Head, NC. This was a promotion through an ad I received that if I charged a certain amount to my Stein Mart Master Card, I would get this certificate from ET&T. I never did get the overcharged resort fees back.

I went through the Better Business Bureau in Florida (Their web site, not the BBB posted on ET&T's web site) and filed a complaint and received a $50 check, within a matter of days. They refuse to refund the overcharged resort fees so I let it go. I was settled for the $50 and will not accept any free vacation deals again.

Executive Tour and Travel did not refund me the $50.00 activation fee even after all requirements were met. They required an extra $49.24 in hotel taxes, only to find out that the rooms cost only $48.00 a night. I paid the taxes upon checkout.

This company needs to be shut down or forced to disclose ALL terms up front.

I paid a $99 deposit to Executive Tour and Travel Services, Inc. on 01/14/2008. It was to activate a certificate that would entitle me and a guest 2 complimentary round trip airline tickets. It was to be applied towards the accommodations, or refunded if you don't travel. It states that in the travel form. I was not able to travel within the 12 months so I extended my tickets for a year and paid $50 to do so, on 01/14/09. The tickets would then expire on 01/14/2010.

I started booking my trip with the help of a travel agent named Karina on 10/2/09. The resort we liked was $299 per night, but their web site price was $109 per night, a big difference. Karina informed me, I would not be notified of the time of departure, or how many lay-overs we would have flying to Kauai. She would also not inform me of the room size, until I had paid in full. I was not willing to take such a chance on such a long flight, of not knowing how many lay-overs we would have, and what size bed. I was traveling with a friend, so we preferred a king size or 2 queen beds.

I emailed Karina on 10/11/09, and requested my deposit back, since we booked the trip ourselves and saved over $600. I got a response from a Tara on 10/19/09, saying the refund would be sent to me, and to give it 45 days from 10/11/09. By 12/31/09, I sent another email, since I had not received the refund. By 01/04/10, Tara responded by saying I could expect my check in 2 more weeks. On 02/19/10, I send another email, only to receive an email from Dominique, saying she is the head of the refund department and I will not be given a refund!

I finally got her on the phone, and she told me the reason for not receiving a refund, was that I extended my tickets for a year. No one had told me I could not extend them for a year, if I wanted to receive a refund. She put me on hold, and talked to Karina and Tara, who both admitted to not knowing that was the case, and had failed to inform me. It is not in writing anywhere!

I found a site where several people have had the same issue of not receiving a refund. The people I have dealt with have all been very rude. I hope you will take this matter seriously. Thanks for your time.