eTourandTravel, Inc.

I paid $498 for a package that I could use within 18 months and would have to book 1 month in advance but was contacted after 12 months saying that my package had expired because I only had 12 months to book the vacation. When the package was explained, none of the fine print was explained and I was told I had 10 days to review the package with a money back guarantee. I did not find all of the fine print within 10 days (and have since found out that there were even more charges, etc. that weren't even included in the fine print), and just figured I'd use it anyway but didn't get the chance before the 12 months expired (again which was never explained in the information package I received).

I have received multiple phone calls to the house that I live in now with my parents, and the company has discussed with them that I spent $498 with eTourandTravel, Inc., and that I would be losing that investment, but I could transfer it to them if they paid for an new vacation package. I never agreed to allow financial information to be shared with anyone but myself and find it to be a violation of my rights that they did so. They continue to call and try to sell me another package. When I have shared all of my complaints and requested a refund of my money, they refused to do so, and when I finally spoke with Bartholemule who was supposedly a supervisor, he was very rude, and indicated that I could do whatever I wanted but they would not be doing anything but deleting my account. When I asked if the company would be doing anything about the violation of my rights when representatives shared my financial information with someone besides me, he indicated that the representative did nothing wrong and wrote off my concerns and said he was personally, manually deleting my account. I'm incredibly frustrated and dissatisfied with this company.

They said I had a free trip and all I had to pay was 498 and that I could take up to four persons. They said I was pre-approved and everything.

Next, I got a phone call from visa fraud department saying someone had put together two charges from this company, which put me over drawn by 954. Well, I've seen red, went after them and got them to credit me both back. But instead of reversing the amount, they just put the 498 back in twice, not thinking of the exchange or anything, so I'm still fighting them.

If you figure it out, they do that to all people outside of the States, they make 2500 dollars for every 10 people. At today's rate, I paid 500.25 for each that they took out and got 475.12 credited instead of the proper amount of 500.25.

I purchased a package, made arrangements with Enterprise for my car. I was told they were open until midnight so one of us would have to get the car and one, the baggage. My husband went to get the car only to find they are not open until midnight anymore. Someone did not enter info so I did not get a car included in package. Then spent the next day getting that straightened out. It ran up my cell phone bill calling to e-tour to get things straightened out. My itinerary was not at hotel as promised. I spent four hours waiting to go on tours only to be insulted when we did not buy. The hotel was not ocean front view (more like parking lot view) as promised. I was not given my full package. When I asked I was told that was all there was.

Six months later, I get a call that e-tour has found that I did not get all my package and that they will give me another holiday deal for only $289 (discounting me $400 for the portion of previous package I never used). Like I would ever spend that much on airfare to go through that again. It was the worst one week holiday we ever spent.

I purchased a travel package on 12/02/2008 to Orlando and Daytona for $287. I paid with my Master Card Citibank debit card. It has a 6 months renewal after expiration. The expiration period is 12 months. They promised to send me package information to my address after the purchase, but it never arrived. I called them and they told me they will send it to me again, but I never receive it.

Because I was tired, I never called them back and I thought it's going to be renewed automatically. But when I wanted to reserve a travel and called them, they told me that my package is already expired and I was supposed to call them to renew the package. I was so surprised because I didn't know about that and it never showed in my online account. They said that it was my mistake and I need to let it go and forget about that, or I can upgrade the package and purchase a new VIP package, which they want me to pay another amount of money, $289. I was very upset and confused about this situation.

I told the person we did not take a vacation last Christmas

She asked for George again and again I told her he was not available. Then she asks me if I was "Ann Bagnall" and then says "Oh, I see you are authorized???..... I ended the conversation telling her I was busy with dinner and to call back tomorrow. I knew this was a scam -there was never a call back and I did not authorize anything.

A charge of $398.00 appared on my husband's monthly statement. I donot use my husband's visa-I have my own Capital One visa. Capital One has been informed of the fraud. I also alerted Comcast that their name was being used in this scam.

Incident - I was sold by an etour employee named rita ID#9922 by phone a travel package for $399.00 and was insured in addition with this package that when I was ready to book my trip to call back and I was entitled to (corporate) airplane tickets through etour for $89.00 round trip per person (x5), which sold me on this whole package.

Now that I am ready to make my reservations I called back and was surprisingly told that I was to pay in addition to my package $220.00 for round-trip air tickets per person (x5). I explained that there was an error in what was being told to me, because I was sold on an $89.00 not $220.00 per person (x5). I was told that they never heard of the employee Rita ID #9922, which is hard to believe since our conversation was taped.

Everyone in etour is now blowing me off, not allowing me to speak to a supervisor, all I am being told by etour is that there is nothing they can do. They wont even refund my $399.00 that I already paid for. You can see the enormous cost difference which is $655.00 dollars.

I was totally ripped off. I am supposed to be taking this trip July 12th, 2003 and now my hands are tied. Please help, Thank you.