Complain about a product or service

Epic Resorts

In September 2001, Epic Resorts agreed to refund payments to customers who had canceled travel plans within 30 days but did not receive refunds. The agreement settled an enforcement action by the Federal Trade Commission. But that agreement didn't resolve all the complaints about Epic, as those below will testify.

Gayle of Scottsdale AZ writes (1/18/02):
I have paid $900 to purchase a vacation (7 nights, 8 days) at the EPIC resorts. I have not received 4 nights, 5 days of this agreement, yet have paid in full. In addition, I was provided with 4 travel stay certificates as incentive, yet they are not being honored (3 days, 2 nights each at one of the resorts).

When I called to make reservations, I was given other phone numbers, then "full mailboxes" with no response. I wish to apply for a refund of my money for the vacation time I have not received.

Vivian of Los Angeles (12/12/01):
I was invited to a presentation on May 3, 2001 which I attended. I did not purchase a timeshare. I selected a vacation package to 3 days/2 nights in Las Vegas. I sent in a $50.00 deposit as requested, however because of all of the restrictions imposed I could not come up with dates that met my schedule. So on August 10, 2001 I sent a letter to Epic requesting a refund of my $50.00 deposit. To date, I have not receive my refund nor any word from Epic Resorts.

Lars of Marina del Rey CA (8/26/01):
My wife and I purchased a Time Share Vacation, 10,000 points on May 19, 2001. We paid $4,497.00 up front and should pay 12 equal payments of $874.42, starting 30 days after close of escrow. On June 2, 2001 we received a letter dated May 31, 2001 from InterCity Escrow explaining that escrow was closed and that we would receive our Membership Certificate directly from Epic Resorts shortly. There has since been drawn two times $874.42 from our credit card.

As of today, August 25, 2001 we have not received any Membership Certificate and have not been able to speaking with anybody within Epic Resorts. We have tried more than 30 times to contact Epic Resorts, but always got an answering machine. We have left 7 messages, but never received a return call. We see now on Consumer Affair.Com that there are charges against Epic Resorts and will like to get out of this deal. We have, as of August 19, 2001 stopped all payments to Epic Resorts.

Kathryn of Redondo Beach (7/5/01):
I signed up for membership in the Epic Vacation Club on Sunday, April 29, 2001, and approved a charge to my credit card for the required deposit of $1199. I faxed a cancellation of this membership on Monday, May 1, 2001 after reading on the internet about the pending charges filed by the FTC. After countless calls to their Torrance office, member services office, and a corporate salse manager, I have still not received the credit for the deposit made on my credit card.

I have paid extra interest on my credit card, have not been able to charge other items on that card, and have frustrated myself emotionally by the numerous attempts to obtain a refund.

George of Los Angeles (4/14/00):

Sometime towards the end of the year, we were offered and enticed to purchase a timeshare, better known as Epic Vacation Club. Per their representations, we were to enjoy unlimited travels and vacations in selected tourist spots nationwide and worldwide, as long as we make our reservations early.

We were made to pay a down-payment of $1,000+ plus sign an agreement to pay the amount of $161.97 monthly for 10 years to be deducted from our checking account. These were not the only charges posted. Both myself and my wife suddenly realized that this was a bad deal for us. Since our acceptance of the offer, initially, we were made to take a trip to Las Vegas. The accommodation given to us was not what was promised to us. At any rate, we were provided an alternative accommodation.

Then, we were booking for a future trip somewhere. This time there were restrictions attached and other provisions which were not made known when we signed in. We decided then, sometime last month that we are not going to continue with the timeshare. We communicated verbally and finally in writing to the offices in Las Vegas and Pennsylvania of our desire not to continue to be in their program. Instead of accepting our decision, we are again receiving statements and letters that we them monies. In fact, we are in receipt to date of one letter telling us that we owe $337.50 due by May 1, 2000, which is earmarked as our current annual Epic Vacation Club maintenance fee.

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