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Enterprise didn't get to be the largest car rental company by accident. There are lots of customers who've had good experiences but quite a few who've had problems.
Some other recent complaints ...
Deborah of Platte City, MO February 4, 2008
My car was involved in a car wreck in which it was completely totaled. My insurance includes car rental and since my car was towed to a company near Enterprise I asked the insurance company to make arrangements with Enterprise for my rental. After checking with my insurance company, I called Enterprise to see what I would need to do to get the rental and they said I would need to bring in my bank statement, utility bill and debit card. I explained to them that this was all being taken care of by my insurance company and Chris insisted this is what I needed. The next morning I called my insurance company and explained what they said I needed and they had never heard of any of their customers needing to bring in a bank statement especially since the order had been sent in by them for me to get the rental.
I called my insurance agent and he called Chris (the manager) and Chris told him all I would need was my Drivers license and Work ID badge. When I called Enterprise back I spoke to another employee and was told they had never heard of having to have a bank statement but that is what was on my order to bring in. I called my Agent back and he spoke to them again. Don't know if it was in person or over the phone. My Agent assured me all I needed was Drivers License and Work Badge. I called Enterprise back and was picked up by John on a Friday morning. My daughter was with me. When we went inside, I laid my Driver's license and work badge on the counter. At that time John said I would also need my bank statement, utility bill and debit card. I told him that my Insurance Agent had talked to the Manager (Chris), who by the way never came out of his office but I know he could hear what was going on.
I then asked John to take me to my Insurance Agent's office up the street. He then said he just needed verbal clarification and I said my Agent talked to your Manager two times how much verbal clarification do you need. Again he never went in to talk to the Manager and the Manager never came out to clear things up. I was then given the car but told I could only drive it in Missouri or Kansas and not to go out of those two States and that my insurance company had not sent in the order even though my insurance company told me the night before and that morning that the order was in. I was also told to have the car back by Monday 10:00 am. My rental insurance covered me for 20 days. On Monday I brought the car back at 10:00 am and was not offered a ride to anywhere and had to walk back to the Company that had my car waiting for the Adjuster to come.
I am a Black Woman and I feel they were very prejudiced toward me. There was no reason for me to have gone through what I went through especially since I was not a customer off the street but my order had been set up by my insurance company. If the manager had come out of his office and talked to me it would/should have been, hopefully a smooth transaction. Discrimination is ugly no matter what and to do it in such a company that deals with the public should be a concern of yours. I will never patronize their establishment again and will not recommend them to anyone I know.
John of Franklin, WI February 4, 2008
I rented an Uplander while my car was in the shop. Dealership paid for rental for me with insurance. The car smelled like an astray. The girl at the desk said that's too bad, we tell customers not to smoke in vehicle. Funny...I was not told. I could not return car because it was over weekend and they were closed.
Lawrence of Richford, VT December 25, 2007
I was moving from Lake Placid, NY to Richford, VT. I got 3 estimates. Enterprise was the lowest. The estimate was for 935 with 3 workers. They arrived Saturday, 12/22/07, 2 workers. Representative Manuel Guadalupe and I reviewed contract and made changes as per estimate, signed or initialed. Upon arrival in Richford, VT, Manuel stated I had to pay increased charges. We called Jamie on his cell phone.
No discussion: pay or they will not unload. I agree to pay to get my possessions unloaded. The increases are for start work time, at my location, 1 pm, as quoted vs. when leaving NJ, 8 am (5 hours more), and return to NJ, 4 hours standard as quoted, or 6 1/2 hours travel. Total over charge was 7 1/2 hours at 85 for a total overcharge of 637.50.
Alma of Sylmar, CA December 10, 2007
We received a car from Enterprise that had just been dropped off from another customer. When the inspection was performed, he only walked around the car looking for major dings/scratches, never checked the front windshield. As we're driving off we noticed the drivers side mirror did not work, so we stopped and mentioned it to Gabriel; he said as long as we can adjust it manually it was okay and did not make a note of it. It's obvious that they did not inspect all the way through. When the car was returned, they said that the front windshield has been broken, and they will check if it can be sealed. At time of inspecting the car when we did return the car, Gabriel, the same person who processed the order, went exactly to the windshield, and pointed out the damage; funny that he didn't notice anything else. As if he was checking the identification of the car he noticed the windshield (bottom part where the wipers sit) not noticeable to the eye.
I have been contacted, and they said since I did sign the contract that I was fully responsible for replacing the front windshield. I strongly believe this occurrence did not happen while driving this car, but instead when others pay optional damage waiver fees. It doesn't matter how they return the car; they are not responsible. So therefore, when someone else rents the car, then they want to charge the damaged fees to new renter.
Will have to pay for installation of new windshield.
Arthur T Hoyle of Jacksonville, FL November 26, 2007
When I rented the vehicle from Enterprise, I walked around the car while it was being inspected. The associate checked for dents on the trunk, hood and doors. When I returned the vehicle, another associate went straight to the underside of the vehicle to inspect for damages. He found scratches under the front bumper and declared that I had been involved in an accident. I had the car for less than 24 hours, put 58 miles on the vehicle, and now I am being charged an additional 375.05 for the scratches.
I intend to pay the claim to protect my credit rating, but I also plan to picket the ERAC location.
Sutipong of Northridge, CA November 22, 2007
My insurance adjuster made a reservation for a car rental for me .Enterprises called me to pick up the car. The whole parking lot had only one car. I was given that car which is not the one that my insurance company reserved. Instead of the 20 per day car reserved, Enterprise gave me a 45 per day car, upgraded. The Enterprise clerk took my driver's license and credit card information. He gave me the paperwork to sign but did not mention it would be 25 per day more than what my insurance agent had reserved--and what my insurance will pay.
When I returned the car the Enterprise manager told me that I can keep the car for another week. That means they know that I was supposed to get the car that cost 20 a day for 30 days. That is the maximum of 600 that my insurance will pay. I am very upset. Enterprise should give the customer the car they reserved. I didn't ask for upgrade. I try to explain to the manager but she keep saying that I signed the paper so I have to pay. I asked for the person that gave me the car on that day. He was no longer works there. I told my story to several friends. They told me that I have to watch out. Enterprise always gives a different car (the more expensive one) to the customer other than the one reserved.
I have to pay 500. I think this is not right. Enterprises took advantage of me. I told them I'm willing to go to court. But the manager told me they have my credit card. She makes it sound like I have no way out.
Linzie of Afton, MI October 29, 2007
We paid over 200 to Enterprise Online High School, took a test online, received accredited transcripts and a high school diploma. The trade school which I'm applying to is not accepting their transcripts. I called the 800-number, and it was not in service I have also sent several Emails to the student services department and received only an automated response asking me to check their FAQ page. Now the site (as of 10/22) is up for renewal or deletion. Can you help me?
Will have to wait over 2 years to re-apply to the ALBAT program. Will be out the 25 app fee to ALBAT and also out the 230 spent on obtaining this so-called high school diploma. If I do not go to this trade school I will not have work.
John of San Gabriel, CA July 10, 2007
Rented a car and didn't notice any damages when we did the walk around. Two days later, I returned the car and they pointed out a tiny scratch on the car. Since I didn't buy their insurance, they forced me to pay 500 for the scratch and took it right out of my credit card they had on file.
I had to fork out 500 because I didn't buy their insurance. They find any way possible to screw their customers.
Amy of Woodbridge, VA February 24, 2006
I was just recently in a car accident, and rented a car through Enterprise. I was given a Jeep Cheroke on 02/21/06. On 2/22/06 I called and said the driver's side seat belt was broken. I could get it buckled, but there was no slack, and it was very hard to get it buckled. It was very uncomfortable and very hard to make any movement in the car, with the seat belt so tight. I advised him that my drive into work was over an hour away, and that I felt this was a safety issue. He said that it would be noted and not to worry.
I brought the car back on 2/24/06. While checking in the car, I over heard that they were happy the car was back because they were giving it to someone else that morning. I advised them to look at my paperwork, because the seat belt is broken, and it is unsafe to drive the car. I was told that there were no notes about my phone call, even though the person I spoke to was standing right next to the man checking me back in. They said the car should be fine to let someone else have for the weekend and not to worry. I personally don't think it right for a company to let a car off of their lot, knowing that it is not safe to drive. I emailed their corporate office on 2/23/06, and have still not heard anything back from them.
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