Consumer complaints about Enterprise - Damage Charges

Enterprise car rental vehicle was provided by service department at Reedman Toll Auto Group in Langhorne, PA. because they had to keep my minivan for repair. I've driven it to the pickup point and did a cursory inspection. It had some road dirt on both rocker panels but I did not see any damage. Young woman, Jenny, from Enterprise noted marks on rear bumper and annotated pickup paperwork. I have off-street parking and my sister-in-law has a private drive, so when I turned in the vehicle, I was surprised to see a young woman from Enterprise rubbing her hand over a scratch on the door.

I asked what she was doing and she said that I damaged the car. I said **, to which she said, "Have a nice day." Her sarcasm made me very angry since I could not have done the damage. When Enterprise was done with their review, I was assessed over $500 for a scratch in the clear coat finish. Their appraiser noted the impact point as the "right front fender", so I am very suspicious of their claim that I caused scratch and so is my agent from State Farm. Since it appears to be within my deductible, State Farm has no responsibility.

It's kind of convenient for Enterprise since they make no claim which would include my insurance company. I never had a problem with Avis, Budget or a no name cheap rental firm in the Philly area. Never rent from Enterprise without a witness to verify the vehicle status and take pictures of the entire rental car before you leave the lot!

I had recently filed a complaint against Enterprise car rental in Montgomery, Alabama in December 2011, regarding the damages to a tire rim. The company had withheld our security deposit of $100.00 for the damages. It was very clear to anyone to see that the damage to the tire rim was old, and there were no damage to the tire itself. If a claim inspector (not from Enterprise) would say, "to have that type of damage to the rim, you would also have damages to the tire". Someone else probably had to pay for the tire on another claim. But they hit an all time low, when the damage department sent our deposit back, and we deposited the check in our bank, and they stopped payment on the check. Really, who does that.

We got a letter in the mail from Tina **, recovery specialist, that we owe $194.00 for the damages, and failure to respond to pay this amount would also result in additional collection activity. I wonder, do they sleep well at night knowing the company is getting rich on our hard earned money? Our bank even charged us an additional $15.00, because the check was dishonored. They had already refused to give us our deposit back in December, so why give it back and dishonor the check? Was this meant to be funny? Never will we rent from Enterprise again. I had to pay $294.00 for one tire rim.

On Oct 27, 2011, we were in a car accident. On Nov 9, 2011 the other insurance company got us a rental from Enterprise in San Antonio TX. It was a Black Kia SUV and it was filthy. Someone had just turned it in. The guy who did the walk around was very friendly. We double checked everything except the roof which neither of us could see. Once my car was repaired, I picked it up at the collision center and they locked the rental car up in a secure lot for Enterprise to pick up. The next day, I call to make sure it was returned.

Everything was fine. Then I get a call a few days later saying that we dented the roof. I said that no we did not, the car barely ever left my driveway! They returned our $50 deposit and now over a month later, I get a letter saying they are investigating the damage. They have not tried to charge us yet. Will they just charge my card? Or send a bill? Can we dispute this? The roof on Enterprise Rental cars seems to be a popular place to get damaged. This has scam written all over it. I have a lawyer for the accident. Do we need one to fight this? I am going to call the Enterprise office we rented from tomorrow and ask to speak with the guy who did the walk around.

I went to turn in my rental, right before going to the airport, and was told that there was damage to the rear of the car. I had a 100% electric car, and picked it up at night, and never signed anything, saying that the stuff was, or not wrong with it. I don't even remember if the person looked over the car. The damage in question was under the rear bumper, which could obviously be regular wear and tear. The manager told me that it may have been hit by a car, but it's under it. How could a car get under another car, and leave a few marks? Then he said maybe a truck. What the **? How is a car, let alone a truck, going under a Leaf? Needless to say, I put it on my AmEx, and look forward to declining the charge, and told my insurance company as well. Do not go to Enterprise of Boca Raton.

This is an update to previous complaint of being charged for pre-existing scratch. I just got the bill for the repair. They are charging me $904 for the repair! Besides the hood which was a pre-existing scratch that they say I have to pay for because it wasn't noted on my contract, they also went ahead and repaired 7 other things! They charged me for the repair of the right fender, the left fender, the front driver door, the sliding door, the side panel, the right hinge and the left hinge! What an outrage! I am not paying any of this bill and I would love to join a class action suit for damage repair scams.

I got charged the 100 excess when returned the car. They said there was a 2mm crease on the side. I asked them to show me. Nothing there, until you stand at the back of the car and look from side. When I took the car, it was night so they asked me to check it the next day which I did but I did not check it standing like that. I just walked round the car to make sure there was no scratches or dents.

My vehicle was involved in an accident and I have personal rental coverage covered by my insurance provider. A week before my vehicle was due to be repaired, I phoned the local Enterprise Store and requested to reserve an SUV or an AWD like my current vehicle and asked for not a Jeep as I do not want the limited disability they offer. So the following week, I dropped my vehicle off at the Autobody shop and Enterprise picked me up. When I arrived at the store, I was advised that they did not have an SUV available but there may be one out at another location (the Airport-15 to 20 minute drive). I was on a tight deadline as I was scheduled for a meeting and so I smiled and drove to the new location.

Upon my entrance, the agent advised one just arrived and apologized that the vehicle was dirty as she did not have time to clean but she thought is was "not that bad". I went out with another agent and it was a Jeep. The vehicle was iced, not warmed up, very dirty, sand and salt all over, we did a walk around but it was hard to see. The agent did write a spot in the windshield, but I was so upset, did not realize that he circled spall and not cracked. Agent left and I was sitting for 15 minutes waiting for this vehicle to warm up.

I rushed back to my work as not to be late for my meeting. I called the local Enterprise manager and advised him of the coffee spilled in the console which was now all over my sweater, the smell of smoke was unbearable and empty cigarette pack on the floor! He advised he would swap this vehicle out for me, never heard from him again. Four days later I returned the Jeep and was told by an agent that there is a crack in the windshield that was not reported on the inspection sheet so I am responsible to replace the windshield. I don't know if the original agent who did the walk around just did not circle cracked on the sheet because he did not see it since the vehicle was completely iced or if he made the mistake of circling spall instead of cracked?

When I refused to sign the papers assuming damage responsibility, the agent totally insulted me stating this was my fault I did not return the vehicle the same day when noticed the crack and that if I refused to pay they would be putting me to a Collections Agency (very rudely!) in front of other customers and agents. I have not paid and I am extremely upset with Enterprise.

I rented a car from Enterprise from 11/5-11/12. I picked up the car in the morning of 11/5 (Saturday) and parked the car on my drive way. At the night of 11/5, I found a 5-inch crack in the windshield. The crack is very difficult to see during day time. After I drove a week, the crack propagated to 25-inc long.

When I returned the car, Enterprise asked me to pay the damage. I described the initial crack when I picked up the car. The Enterprise store manager, having a very bad attitude, said that she could not find the crack in the rental agreement and asked me why I did not mark the crack in the rental agreement. I said that the crack was near the bottom of the windshield and difficult to see.

My husband, Josh, rented a minivan in MD on Oct 24, 2011 because we were hit by a car the day before. We told the branch in MD, that we live in NJ and needed to return the car to NJ. They were at first reluctant to let us return the car to another location, but after I explained that I couldn't return to MD to return the car, they said they will do us a favor and let us return the car in NJ. When I spoke to the manager over the phone, he explained that he had a Chrysler town and country for us to rent and that he would charge our credit card a deposit of $150 and we would get the deposit back when we returned the car. Josh went to the branch to pick up the rental and a lot of things happened that retroactively seem very strange. They said that the keys for the Chrysler were in the back and they didn't want to get it so they would give us a Toyota Sienna instead.

We didn't really want the Sienna, we wanted the Chrysler but they said it was too difficult to get the keys so Josh just took the Toyota. He walked around the car with the woman working there and pointed out to her a scratch on the side of the car and on the hood. For some reason she noted down the scratch on the side of the car, but she said the scratch on the hood is not significant and even though Josh asked her to write it down she kept saying no, we don't need to, that's not a significant scratch. They never took a credit card deposit and we didn't realize it at the time, only as we were driving back to NJ Josh mentioned, "you know they never took my credit card info".

The car was being paid for by Geico, the insurance of the party that hit our car and yet they insisted that they need our insurance information written down. They forced Josh to write down our insurance policy number. I have rented cars many times before and I have never been forced to write down my insurance information at the beginning of the rental! As soon as Joshua brought the car to me I noticed the scratches right away, I pointed them out to him and he said, oh they said it's not significant. We had the car for about two weeks. When we returned it to the NJ location, they immediately pointed out the scratch on the hood and said we are responsible for paying for it.

This is wrong! It was there when we picked up the car, we did not cause the damage, it wasn't vandalized, it was simply there when the car was picked up! Now the manager says he has no record of the scratch on our papers or on any previous papers, but that does not mean it is our responsibility! This is outright stealing from us. We don't have any other resort, I can't ask my credit card to cover the expense, because my card was never charged to begin with!!! I refuse to pay this fee for a damage that was pre-existing, it was there when we picked up the car. The manager said this is the reason why he was reluctant to let us return the car to a different location, because of this type of thing. That is simply outrageous. If I keep on getting letters that I need to pay for this damage that was pre-existing, I will have to seek further redress.

We recently rented a car from Enterprise car rental in Montgomery, Alabama, for a weekend visit to Atlanta, Georgia. We were assisted with a new employee, who was in training, and was asked to be patient why preparing necessary paperwork. Afterwards, my husband and the employee inspected the car (2011 Chev Malibu). I drove the car to my sister's home, and returned home two days later, without incident. The car was returned to Enterprise, and upon inspection, we were informed that there was some damage to the tire rim. We explained that I was the only driver, and the car never left my sister's home the whole weekend, and the damage to the rim looked old, because to have that type of damage to the rim, the tire would also have been damaged, which it was not.

We were told that we signed a contract showing no dents or scratches. We had to pay for damages. My husband said no, and we were told if we did not pay for the damages, we would be place on the national do not rent list, and our deposit of $100.00 will not be refunded. I was told by the manager, that I must have made a mistake, and hit something, or in other words called me a liar (I 'm 54 years old). This whole situation have been very upsetting. If I had hit something, I would have said so. That's why I have insurance. Never have I been treated in a manner such as this. I think Enterprise runs scams, and I will never rent from them again.

I picked up a rental for use during the Thanksgiving week. I was offered a silver 2010 Dodge caravan. I kept the car for 6 days. The agent at Enterprise carefully examined the car and found a small dent on the driver side of the door below the key hole. I didn't put the dent there, and suspect it may have already been there since it was small and insignificant. They filed all the necessary paperwork for me to pay for the repair. It just doesn't feel right, and I don't trust them

I picked up a rental for use, during an insurance repair to my son's car. I was surprised when they offered a red Camaro VIN 2G1FB3D31C9113274. I kept the car for 6 days, while my son's car was in the shop and returned it. The agent at Enterprise carefully examined the car and found a small dent on the right rear quarter panel. I didn't put the dent there, and suspect it may have already been there since it was small, and insignificant. They filed all the necessary paperwork for me to pay for the repair. I'm still waiting to hear back from Enterprise for the additional charges for the repair. It just doesn't feel right, and I don't trust them.

I had to rent a car from Enterprise back in Sept. 2011, just after Labor Day. I had the car just a few days, and noticed that the car was pulling to the right, and also the wheel was shaking at about 65-70mph. I called repeatedly to change the vehicle out, but every time I called, they said that they did not have another to give me. I had to commute two hours to school each Tuesday and Thursday, and was quite concerned that something was really wrong with the car.

The next Friday after calling several times, I needed to be back in College Station. I had my family with me, and we drove there together, and on the way, the car's wheel was shaking. I was going to go the store, when we got back into town, but we were running late, and had to get across town to drop my son off. It was now dusk, after hours, and I dropped my son off, and started to head back to my house. I had only been on the road back home for a bit, when the tire blew out, and tore up the wheel well.

I called to have the tire changed and was charged for that. The bad news was, the wires were exposed, and the guy told me not to drive, because there could be a fire. So I then had Enterprise send a tow truck, and pick up the car, and bring me a new one. The very next day, the first time to get in the car, I took off, and about 1 mile from my house the check oil light came on in the new vehicle. I then had to try and get that vehicle changed out, because I was to be in the car for another 30 days. This time I went straight to the store, and exchanged the car. The third car was a 2011 Hyundai Elantra, and was very nice but within 3 days, the tire pressure light illuminated.

After all of that, Enterprise has now sent me a bill close to $1,800 for the first car, and are trying to sue me for the "damages" to the first vehicle by stating that I wrecked the vehicle. I contacted DRU. Their story of what happened was nothing close to the truth, nor was it even the correct side of the vehicle so I filed a dispute. After a month, they have just called, and told me that I am still liable and want their money, because they checked the service records and the car was kept up, as it was suppose to.

There is no way the tire was defective, or not safe, just because the service records indicated so. Also, Enterprise, I guess the other two vehicles were also maintained properly as well, even though the check oil light, and tire pressure lights illuminated on both? Goodluck getting a dime out of me! Your vehicle was unsafe, and myself and/or my son could have been seriously injured, or killed, had the tire blown early that day!

This is a follow-up to a problem reported in September. We had a rental from Enterprise in Austin that my fiance picked up. She didn't notice a crack at the very bottom of the rear bumper and tried to bring it to their attention a couple days later. The agent she dealt with said while nobody is 100% perfect, there was no way he missed on the inspection of this car. Okay, fine.

Considering other reports of false damages we've seen and the complaints of inflated bills, we decided to fix the crack at a shop of our choice. My fiance returned the car and explained to the manager we did the repairs since we would be wrongfully billed anyways. Here we are, two months later, looking at a bill for a repaired bumper sent by Enterprise. We're fighting this one, knowing the car was repaired and didn't need to be addressed any further.

Interestingly, I rented a car from Enterprise at a different location and it too had damage on the rear bumper. That bumper had a puncture in the shell about the size of a pinky fingernail and was in a more visible location. The agent at that location said she doesn't mark that type of damage. Just to be safe I took pics before leaving the lot and after returning the car this time.

Recommendation: Take a video all around the car before leaving the lot and get the odometer reading so there's no way for them to contest the validity of your video. Do the same when returning the car since I've seen other complaints that damage was done after a car return.

My wife and I also returned a car to Enterprise at the Portland Oregon airport garage. The car was immaculate and had no scratches or dents anywhere. Upon check in, the agent made a clinical review of the entire body of the vehicle. He actually knelt down on the concrete of the garage floor and wiped his hand along the sides, hood, and fenders of the car. After about five minutes he then claimed, there were two impressions on the trunk lid. The car, a Hyundai, was very new with modest mileage. The impressions he claimed were unobservable to both my wife and I and, if there at all, were probably there when the car was made.

It is my view Enterprise Holdings has a business practice to charge low rates but make it up on bogus damage claims at the end of the rental contract. The manner of the check in and the conduct of the agent was so irregular that it was clear to both my wife and I that this was an extraordinary effort to find a known but unobservable claim and thereafter, try to get some extra bucks.

As a lawyer myself, I find this conduct fraudulent. I am providing my experience with Enterprise Holdings and both its California and Oregon subsidiaries, to the District Attorney of Santa Clara County, CA and the District Attorney of Multnomah County, Oregon. It is my observation that this scheme goes on everyday and is a ritual that is taught to customer agents. Only a serious criminal inquiry will get the attention of the bosses in St Louis to what is going on in the field.

I rented a 2011 Fiat 500 for one weekend. Inspection of the car at the time of rental revealed no observable damage - the car was almost brand new. Upon return of the car, the rental agent claimed the roof was damaged. No damaging event occurred to the car while in my possession. I disputed the claim and took photos of the car. The damage claimed is a very subtle wrinkle in the roof that is not visible in the pictures. The pictures illustrate a vehicle in perfect condition.

I subsequently received a letter requesting insurance information. I disputed the claim and notified my insurance company and credit card of the claim, and provided insurance information to the Enterprise Damage Recovery Unit (DRU) via email. I received a claim for $1,400. I disputed the claim again by calling the DRU. I am in the process of sending a registered letter to Enterprise, the body shop used (Girard Ford 450 West Thames Street, Norwich, CT 06360), and the State of Connecticut Department of Consumer Protection disputing the claim and requesting copies of the actual bill for repair, the payment of the bill, and history of similar claims.

I returned a car. It was rushed by attendants. Other cars pulled up behind, by myself. I left valuables in packages in backseat and realized it when I first got on plane. I called when I got home. I never could talk to a person. I left message. I never got a return call. I have called over 9 times, with no result. Finally, I talked to a real smart ** who told me that nothing turned up in lost and found. They are blatant theft! I'm turning it in to the San Francisco PD.

I returned a car and was rushed through the line. I was by myself and tried gathering up everything as fast as possible, as other cars had pulled up behind mine and the attendants were in a hurry. As soon as I got on the plane, I realized that I left items in the car in bags. I called as soon as I got home, left messages, but never got a return call. I attempted to call several more times. The wait to talk to a live person is around 45 minutes. I finally made contact and was told nothing was found. I am filing a police report and an insurance claim. This was blatant theft!

I had to rent a car from Enterprise, because my car was in for repairs for the second time after an accident 6 months before. They got me the rental, and when I rented, I was told to walk around the car and note any major damage. There were no major dents or scratches, etc. I did nothing to the car as I had it for 2 days, and nothing happened while in my possession.

Two weeks after, I turned in the rental, and I got a letter stating that they found damage of Wite-Out painted over some scratches on a white car! Included was a bill for $900! I disputed the claim with them, because they never showed me the damage prior to fixing it and then just sent the bill. This is absolutely ridiculous.

I finally got the pictures, and there is no way this would be called "Major Damage" and never should cost $900 to fix. They have now gone to my insurance company to report the bogus claim.

I went to a car dealer to get my car fixed. They had made arrangement with the dealership to pay for my rental car. The guy that picked me up had the radio up loud. He took me to enterprise to sign the paper. When I left the car, my wife and I went across the street to eat. When we left, I drove down the road and heard a loud roar. It sounded like the car was on a flat. So, I checked the tire and it was okay. It made that noise all the way home about 15 miles. I had to drive slow. I looked at the tire when I got home. I saw that the front tire was really bad. So, I see why the guy had the radio up loud. When I called the office, they were close. So now, I have to take off work to go and tell them I need another car. But they knew what they were doing.

We rented the SUV from Enterprise Rental Car in Longmont, CO, for our 1 week vacation through the rocky mountains of Colorado and Wyoming. Half way through the week, a loud whine began at high speeds coming from the steering column. We called the Longmont branch to get instructions on what to do and were told that no help could be given, did we have a phone with internet, and we should call around to the nearest branch in Wyoming and see if we could find a replacement.

After reaching our motel in Rock Springs, WY, we called the Enterprise 800 number and reported the issue with the car. The nice lady told us to go to the branch in Rock Springs, WY. We traded the car and set out on our way to Yellowstone. There was no mention of the damage at that time we returned the defected car. We're not asked and we did not sign anything stating that there was or was not damage caused by us. As far as we knew, we were returning a vehicle with a noise issue from the front end of the car. We quickly returned to the branch because the tank was empty and the car we had turned in had a 3/4 tank full. We were told the difference would be made up on our bill when we returned the car. Then the two women from the Rock Springs branch jumped in the rental car and took off down the road. We went on our way with the replacement car.

4 days later, when we turned in the replacement car in Longmont, we were told that the original car had damage to the undercarriage and muffler and we obviously had taken it off-road and we needed to pay them for the damage. We let them know that we did not take the car off road. Either the damage had been undetected before we rented it or someone else did it after we returned it to the Wyoming branch, for a noise issue coming from the front of the car.

The branch manager will not return our calls. We received letter from Enterprise Rent-A-Car damage recovery unit asking for our insurance information. If you check the internet, you will see there are hundreds, if not thousands of complaints similar to ours in regards to Enterprise. We feel like this is a shakedown and are feeling very victimized.

I rented a car from Enterprise and a hurricane recently hit the NE. A branch hit the back windshield wiper and broke the right tail light. No other damage was done. When we returned the car, all of a sudden, there were accusations of a long list of damages that were clearly not true. We never had a chance to get the Jeep taken to another dealer for a second appraisal of what would amount to about $75 worth of parts. Now, they are charging us over $1,000 for repairs that the car never needed. What a scam. I will never rent from Enterprise again and have encouraged all my friends at work to do the same. As someone in healthcare, I have a code of ethics that I adhere to. It is just too bad that businesses like Enterprise can't seem to do the same.

I had a car accident, which was not my fault, but I had to rent a car while mine was in the shop. I returned the car and it looked like there was a minor scratch that I know I did not caused. The Assistant Manager at Enterprise told me not to worry about it. Then, I got a letter that stated I have to pay $558.00 for the damage. I asked them to send me a copy of the contract that indicates I am not entitled to have the car checked by a mechanic that I chose but they ignored my request. Then, I asked them to send me a copy of the car damage report and history but they completely ignored it as well.

Today is 9/29 and we still have their car while ours is in the shop. My fiance picked up a rental from the Austin, TX Enterprise on Stassney Lane and their associate named Travis did a quick walk around, noting the damages that my fiance picked out. She did not notice the damages to the rear bumper cover at the very bottom where the bumper curves under the car. I noticed it later in the evening but we didn't talk to the Enterprise associate until a few days later. His response was, "I have a binding contract that says you're responsible for the damages."

When asked if it was possible that this spot was missed because it's on the very bottom of a cover that curves under, his response was that he never makes a mistake--at least, he never would have made a mistake with my fiance's rental. There are tiny dots in the contract on the back bumper but supposedly, the size of the marks represents the size of the damage. We'll clean the bumper and see what those dots are all about later today.

We know that this car has been in an accident before, and when pressed to pull the history, he did acknowledge this. How could we know? The driver side headlight points straight down and is only noticeable when driving at night. I am not sure how Enterprise can let a damaged car back in the fleet without a very thorough inspection, especially considering that poor nighttime illumination can pose a driving hazard. Travis says that the prior damage history was just on the front of the car. Maybe there was more than a headlight problem that they missed during their repairs. All I know is that we may be on the hook for damages we didn't cause.

I find it very remarkable that these folks feel that they never make mistakes and nothing gets past their eagle eyes. Kudos for them for doing their jobs to 100% perfection all the time. If only we were all as perfect. (Just to be clear, there's a little jaded sarcasm buried in there somewhere).

We had a very bad experience at Enterprise Car Rental on Broadway Ave. downtown Oklahoma City! When I brought the car back (a car I had thoroughly inspected when I rented it), the assistant manager discovered three scoops in the roof. I could not see them but on very close inspection and under the right light, there were slight scoops in the roof.

The assistant manager said that it was probably done by fists and had to be reported to my insurance. I am 64 years old, retired, and certainly did not damage the rental car. The whole thing was ridiculous and dishonest. Do they provide a step stool when someone rents an SUV and wants to check the roof? After we complained, they did not return our phone messages and were conveniently out of the office, on another line, had a death in the family and other lame excuses.

I have been charged with damages to a rental car from Enterprise. I ended up driving the car home and never used it until I returned it. I do not believe I caused the damages, but it is possible that I missed seeing them when I rented the car because the car was wet from the car wash. In any case, I received a bill from Enterprise for the damages plus a $50 processing fee (a second ripoff). I sent them a check for the damages, but not the additional fee. My experience is that Enterprise is going to scam you in every way possible.

This was the best customer experience at the beginning that I had ever dealt with Enterprise.

My car was going in for Hail Damage repairs. The Enterprise that had set up my reservation did not have the proper car allotted for my insurance, so while the guy with the body shop was waiting on me to get a rental car at Enterprise, the Enterprise representative went to another Enterprise and picked up an SUV for my ride. The car was dirty, CDs in the CD player, under the seat, chocolate in the back of the seat, as well as coke spilt all over the console. I had to go and at this point, we had been there about an hour and a half, and about two and a half hours dealing with the repair shop. When she pulled the SUV up, I already had all my things packed and ready to go, as the person who was taking my car was in the car. We quickly inspected the car and I noticed a scratch on the back side. I was told that it shouldn't matter but it was noted anyway.

When I returned the car, I let the representative know that there was a dent on the front right side which is hard to see. She said that she would run it through their system and it should pull up fairly quickly if there were previous claims on this 09 vehicle. I did not hear anything, and was not concerned, as I'm sure that I didn't put the dent there. I had witnesses who pointed out the dent to me when I got home.

I contacted Enterprise after receiving a letter that I had gotten requesting information regarding my insurance to take care of the loss. I then emailed the Enterprise Care email, they asked questions as to where I got the vehicle and where did I return the vehicle. I had to back track my steps to obtain all the information and during this process, I found out that the representative, who did my paperwork, no longer worked there. I asked that they look at video footage.

I received a call today, less than a week after I disputed the claim, stating that they had investigated and it was my fault, and he had to seek payment from me. These are unfair disputing acts, I will be contacting my insurance for disputing and probably the Better Business Bureau.

I have never had any problems at Enterprise out of the more than seven vehicles that I've rented from them over the years. This car was three years old, dirty from when I got it and the previous Enterprise, obviously, did not inspect the car properly nor did the Enterprise that I got the car from. If it was inspected, the person before me would have definitely been charged a cleaning fee.

My boyfriend and I rented a Jeep for the Memorial Day weekend. We returned the car 5/30, took pictures of the car in the parking lot and dropped the keys in the drop box. I then noticed that an Enterprise employee was sitting in the office. I told him the car was out front and the keys were in the drop box. I apologized for leaving them in the drop box, he said it was okay, he would get the keys prior to leaving.

He walked me out of the office, we looked at the Jeep and neither him nor myself saw damages to the Jeep.

In late July, my boyfriend and I received a call from someone in the Damage Recovery Unit stating we damaged the car we rented and owed $283.02. I then requested pictures of the damages, which was forwarded via email the same day. The damages were to the right passenger side of the front bumper. I compared the pictures I took in the parking lot to the pictures that the Damage Recovery Unit sent me. There were no damages to the Jeep in the pictures that I took.

I will niver rent from Enterprise again. I've also written a letter to my place of employment to let them know that Enterprise should not be used for our business trips. I was told by my company travel department that Enterprise was dropped from their selection a few years ago because of employees like myself who complained.

Here are a list of complaints against Enterprise: False claims, renters credit cards being used by Enterprise workers. It is my opinion that the Enterprise employee used the car after I dropped it off. I also learned that he was later fired from Enterprise for illegal activities. No one from Enterprise will say what those activities were.

In the beginning they were wonderful.

I got in a car collision and 30 minutes later was at Enterprising renting a car because I had to go to work and continue with my day. The car I got was a big black Chevy, the only one they had left along with a tiny Nissan. The black rental was all scratched up but I didn't mind because I just wanted a safe car to get from work and home.

Three weeks later, I came and dropped the car off with Procession Collision because that is where my car body work was finished. They insisted on taking it back to Enterprise for me. I dropped it off at 4:00 PM on Thursday, August 24. I called Enterprise the next day to make sure they got it and they told me they received it on August 25, the next morning, even though they knew Procession Collision had the car that night. I thought to be strange.

Next, Enterprise told me that I was getting charged for a scratch on the passenger side. I told them that it was incorrect because I returned the car with no additional damage. (Remember, the car already had plenty of scratches.) They told me I would be getting a bill in a few weeks, costing from $300+. I asked for pictures or something or proof to see what I was being falsely accused of. I then was given three additional phone numbers of which I called all and ended up back at Enterprise because the other places were told by Enterprise they do not know which car I was renting.

At this point I am very upset and unjustified. If this does not get resolved in a positive way, I will make sure to help give Enterprise a bad name.

Apparently, I am only one of many who have been targeted by this scam, and something needs to be done about it. Here are the details:

On June 14, 2011, I had an appointment for my car to be serviced at Metro Volkswagen in Irving, Texas. They had promised a loaner vehicle, but due to a shortage of cars because of recent hailstorms, they arranged instead a rental vehicle from Enterprise Rent-a-Car.

At the Enterprise office (3910 W. Airport Freeway, Irving, Texas), the Enterprise counter agent, Joe, told me the only vehicle that they had available for me was a pick-up truck. They brought the truck around and Joe apologized for not having anything better but they were also short on inventory because of the recent hail activity in the area. In fact, this particular truck was from Houston, he said, and had quite a few hail dings, too.

We inspected the vehicle together and I noticed several hail dings all over the truck; Joe said, at least twice, that they weren't concerned about any dents that were smaller than the end of your thumb, and not to worry about the hail dings. He had been writing on a clipboard all this time, so I assumed he was noting the prior damage (but now looking at the contract, I suppose I assumed wrong as nothing is noted).

Around 5:00 p.m., I called Metro Volkswagen to check the status of my own vehicle and was told they would have to keep it overnight as they had not had a chance to look at it yet. Metro VW was sure I would be okay with that since they had arranged for me to have a vehicle to drive while mine was in the shop.

Since I was going out of town the next day with plans to be gone for a week, I suggested that it was wasteful for me to keep a rental car parked in my garage for a week (since Metro VW was paying the bill), and asked if I could drive it to the airport the next morning and turn it in. My service writer agreed with the plan.

I dutifully turned the truck in at the DFW Airport early in the morning on June 15th. The woman who checked the truck in remarked on the hail ding on the hood. I told her that the guy who rented me the truck the day before said not to worry about that. She did a quick walk-around and handed me back the contract, having made no notations of any damages.

When I returned from vacation, there was a letter from Enterprise which stated "our Damage Recovery Unit has received notification of damage or loss to the vehicle you rented." I called the phone number listed on the morning of June 23rd and spoke to Jenna. I asked what sort of damage was done and she told me the front bumper was loose.

I told Jenna that I had only driven the truck approximately 100 miles in the 22 hours it was in my care and that, for the most part, it was parked in my garage. There was no way I had damaged the front bumper of the truck, I told her, and she said she would refer it to the Damage Recovery Unit for investigation.

I contacted my insurance company to alert them to this potential bogus claim by Enterprise Rent-a-Car and asked them to contact me if Enterprise tried to file a claim against my policy.

On Friday, August 12th, I received a second letter from Enterprise stating that "Our review indicates that you are responsible for the damages to our vehicle. Please find documentation to support our claim." Included with the letter was an invoice in the amount of $1,012.28 for damages, administrative fees, loss of use and diminishment of value. They sent a form requesting either my insurance information or my credit card information for payment.

Also included with the letter was a copy of the estimate which I have carefully reviewed. I found it curious that on June 23rd, Jenna had told me the front bumper was loose but the estimate is for replacing the hood and repairing the grille.

I also noticed another serious discrepancythe VIN on my contract for the truck I drove is KMHCN4AC0BU615718 but the VIN listed on the estimate for the damaged truck is 1D7CE3GK2AS179421.

Contemplating what my next step should be, I went to the Internet and Googled "Enterprise rental car damage scam." I was not surprised to find pages and pages of complaints from people from all over the United States with stories similar to mine.

In fact, my husband has been victimized by this same scam in the past. In 2004 or thereabouts, another driver hit his company vehicle so their insurance company was responsible for paying for a rental vehicle for him while his SUV was being repaired. He requires a vehicle the size of an SUV for his work but the other driver's insurance company (Progressive) reneged on paying the cost for an SUV and only paid Enterprise Rent-a-Car for the cost of a smaller vehicle. Enterprise was persistent in billing us for the difference (which we never paid) and has subsequently placed my husband's name on a "Do Not Rent" list.

As I stated in my opening paragraph, this scandalous practice by Enterprise Rent-a-Car is a shakedown of innocent people that comes very close, in my opinion, to insurance fraud. I'm sure Enterprise collects on several of these bogus claims because it is less expensive and certainly less time consuming to simply pay (or turn it over to the insurance company and let them pay) and move on. In the business, it's called a "nuisance claim." But it's fraudulent practices like this that drive up the cost of insurance for all of us and I think it is our duty as consumers to take a stand and do what we can to stop questionable practices such as this.

I am willing to become part of a class action suit and/or do whatever is needed to fix this problem.

Nicole, the office manager, decided not to list the small crack on the shaded part of the front windshield because she said that the crack did not meet her "Clipboard" test. This meant that the damage was smaller than the circles on her clipboard. However, after having the car for about four days, and the over a hundred degree weather in Pittsburgh, the crack spread. This concerned me so I took the car back to Enterprise to transfer it out to another car. Buck, the office person, told me that he didn't have any cars available. He said that Nicole should never had rented me that car and that he had asked her before not to use that "Clipboard" logic.

Well, I know I'm being blamed for the damage and they charged $199.00 for the windshield damage. I refused to be held responsible for this as this damage was not caused by me! I have rented from Enterprise for over ten years and I only seem to have problems from the Pittsburgh location, one of which I complained to the Corporate Office.

I refused to let this go or pay for damages I did not cause or let my insurance company pay. I will seek an attorney to file a lawsuit. This has got to stop!

I have just found a link to numerous Enterprise Rent-a-Car complaints that fill 30 pages of printed text regarding these scam artists.

On July 15, 2011, I rented a car at the Portland, OR. International Airport. It was a 2011 Elantra, which I drove a total of 483 miles and returned to Enterprise on July 22, 2011. Vehicle number is: 5NPDH4AE2BH045233, rental agreement is # 117743059.

Upon inspection of the car on 7/15 (in the dim airport parking lot), I did not notice anything wrong with the vehicle.

However, upon return of the vehicle on 7/22, the agent pointed out that the passenger side corner of the rear bumper was loose. At first I did not see what he was pointing to. Upon closer inspection, it looked like a car door that is slightly ajar, nothing I would have noticed upon inspection as I was only looking for scratches and dents on the car and not pulling on the body parts looking for a loose situation.

It looked like perhaps a screw or clip had come loose, there was absolutely no scraps, scratches or dents to indicate that anything other than perhaps the vibration of the road caused this damage.

He asked that I sign the "Incident Report," which he noted as "Loose Driver Side RR Bumper". I added the comment "unaware of any bump or damage to vehicle".

Needless to say, a letter requesting insurance information came (dated 8/2/11). I called the Damage Recovery Unit on 8/2/11 and spoke to a Bruce who passed me to Dee. Dee looked at the photo on file and said she could not see any damage in the photo and was passing her recommendation (I assumed to reverse their claim) to the Dispute Department.

I then received a letter dated 8/10/11 from Enterprise stating I owed $740.93 for replacement of the bumper, bumper cover, addition of clear coat, replacement of RT and LT tail lamp assembly, etc.

There was not a scratch or dent or any evidence of an accident or incident that would have caused the bumper to loosen. The bumper was not moved out of place, nothing like that. I believe this is a result of vibration from the road, nothing unusual that a screw, clip or crazy glue wouldn't have fixed.

This company are scam artists that need to be investigated. There is so much written about them, I can't believe there is not a class action suit against them by now.

I plan on writing to the president of Enterprise as well as the Oregon Attorney General's Office. This is absolutely absurd that so many people have been taken by this company.

I was blamed for "hail damage" for two tiny specks that are almost invisible to the eye, for a total cost of $ 1,172.50. These charges are unjustified and the local manager refused to give me his name.

We have read the comments about the practices of Enterprise Car Hire, and the fact that they charge after you have left the premises to correct the so-called minor dents in the car. Their claim against us is $750. This is just to let you know that they operate in a similar fashion in other countries, we are based in the UK. Customer service is poor, in our opinion, and today we had an abusive debt collector on the phone. We had already paid for the dent when we took the car back (about $210) and we got a quote from a reputable body shop that said it would only cost about $100. Enterprise are now claiming a further $600!

I reserved an economy car for pick up on Friday, August 4,2011. Daniel showed me the "economy" car that was available explaining that it had manual everything such as windows and locks. On top of that, it was dirty and beat up. He offered me a rental from the next category up for an additional $8 a day. It happened to be parked right next to the economy. It was a black Kia Soul. It was a bit roomier and was to only cost another "$30" for the rental period, so I agreed. He had the car pulled out and invited me to do the "walk around" with him which I never had to to that with Hertz, interesting I thought, but okay.

The first thing I noticed was a huge 1ft high by 1ft wide scratch on the back bumper. Daniel said that in the state of NY, they were not allowed to consider scratches on bumpers no matter how large so he didn't note it on his inspection report, even though I asked him to. I decided to take a picture of it. While I did that, he continued his inspection. He said he noted a couple of minor scratches on the hood of the car, which were barely seen. I signed off on the rental and drove to meet my husband 10 minutes away. As I drove, I heard lots of wind noise, but I though it was just because I am unfamiliar with this car. However, when, I pulled up, my husband immediately spotted a missing panel between the windshield and passenger window and took a picture of it. We decided I should return the car immediately. When I returned, someone else checked the car back in and claimed that I had caused the panel damage to the car when I I had it for 20 minutes.

For the next two and a half hours we argued as I refused to take any responsibility for the damage. Then, to top things off, they tried to charge me for having the car for an hour! But after my husband showed them the picture they reversed the charge. Then Evan, the assistant manager offered us a Dodge Charger for the same rate as the economy car that I had originally reserved. Against our better judgement, we accepted because it was late and we were scheduled to leave early the next morning and had nowhere to go to find another rental at that time of night.

Again, we all did a walk through with Evan. The car was in much better condition than the Kia Soul, but it had minor scratches all around. My husband, not trusting them, took pictures of all the scratches he found, but, unfortunately missed a crease on the bottom of the driver's side door, which was so symmetrically even, it looked like it was a body design. Guess what, when we returned, Evan blamed us for that damage as well! In total disbelief, I refused to sign the damage report.

For the record, Enterprise Car Rental is running a scam! They try to use your insurance to pay for the damages on their cars.

Like all the other posters, Enterprise is trying to bill me $1,400 for alleged "damage" caused by hail to the roof of the car. If you can even see it on the white car the alleged "damage" is two infinitesimal "dents".

Of course when rented, this white roof car is sitting in blazing noon day sun. There was no possible way to see this "damage" when inspecting the car. And of course doing the inspection there are all sorts of marks and other things wrong with the car, which the agent merely says, "We don't care about stuff like that." Fine, I signed for it.

When you return the car, they pull the car into the shade and amazingly now they see "hail damage." In July, miraculous appearing in the last 48 hours while I have the car.

Needless to say I vigorously disputed this alleged "damage". When the car gets pulled out of the line and back into the sun, I note "I don't see any hail damage and there was no hail." The condescending manager says, "Of course you cannot see it in the sun!" Exactly my point. When I say, please repeat this I want to get it on video, she refuses and threatens to call the police. So much for customer service.

When I get back a month later, of course they want $1,400 for hood, roof, fenders and body panels. I would be interested to see if the work was even done. I rather suspect this goes into their bottom line shake down customers as much as you can by asserting they caused damage and inflating the amount.

I must rent cars 12-15 times a year, and have done so for the last 30 years. I have never seen such a shoddy shakedown like this. It does not surprise me to see other complaints. If these other posts are true, then it seems to be a business plan. This is the first and last time I deal with this cruddy outfit. When you get back and they randomly select something to bill you with. Like the other posts this is totally bogus like I did not notice the giant hail storm during the 48 hours I had the car.

We went to the rental agency to pick up a vehicle for $25 or below. "Daniel" informed us that they really did not have many vehicles available, but that he could put us in a '4-door pick-up truck'. I informed him that we had 5 persons and that would not do. He seemed miffed but said he'd have to do a small size car, no power windows or anything like that. I said that's fine. In short, he put us in a black 4-door Jeep Patriot (which is NOT a 4-door pick-up truck by the way!).

He did a walkthrough noting that the vehicle did have nicks and scratches but that they weren't worried about that. He signed, my father signed and drove the vehicle away. We returned the vehicle and "Chris" did a walk over. He said there were nicks and he wasn't worried about that. But then he said that there is a "rather large dent on the passenger side of the car". I said I don't know anything about that and that we didn't create any "damages" to the vehicle. He wrote an accident report up. He signed, my father signed with the condition that he states that we still say we did not create further damages in his report.

I called the customer complaint line and of course, no one is there to answer the phone. I am concerned because what happens to people who truly don't do any damages and there is no means of proving your case? It is truly one's word against another. I took pictures and I'm noting that it is "NOT" a rather large dent. You do have to be looking for it. Failure on our part, because we were tired and just wanted to go home. If this is a scam or ploy of these companies to get more money out of people who don't have any, I suggest that something be put into place that before and after pictures are taken.

I took my car into the Bill Jacobs BMW dealership in Naperville, IL for required work and was given a dripping-wet Enterprise rental car (the better to hide dings and scratches, I have now learned) instead of a loaner as promised. I returned the car to the dealer the next day undamaged after it spent the night in my garage. The day after that, I received a call from the local Enterprise office alleging minor damage ($490 worth) to the car that they stated they intended to charge to me, despite no evidence of me causing damage and the dealer having possession of the car for a day. I was informed by the national office they would look into it.

Now, a month later, I am being called by a collections agency on this! Avoid Enterprise and BIll Jacobs BMW! Stories of this nature with Enterprise are all over the Internet. I actually rent cars during travel relatively often, and have never had this type of experience from other rental companies, nor from a dealer coercing me into a rental car situation.

I am currently going through this nightmare myself. I rented a car from Entreprise while my car was being fixed and just yesterday I got a letter informing me of "damages"!

When I rented the car, not only was no walk around conducted WITH me, but they gave me a vehicle that was different to the one I had asked for. Since I was pressed for time, I didn't argue with the car I was given.

When I returned it, the representative told me that the front bumper was loose on one corner. I informed him that I had not gotten into any accidents/mishaps/scrapes/incidents that could've caused ANY damage to the car. Furthermore, I keep the car parked in private garages both at home and at work (the only places the vehicle was located while in my possession). He even acknowledged that there were no scrapes, scratches, dents or marks on the bumper. He said it was very likely a loose screw.

I filled out my paperwork and left. My paperwork indicated that there was no accident and that I had no knowledge of the "damage". He promised to follow up with me on Monday if there was a claim. He didn't. TWO WEEKS LATER I get a letter in the mail stating that I am responsible for damages. When I asked what the damages were they told me they were dents near the rear passenger door. This was never discussed or mentioned to me when I did the return walk around. It's not on my paperwork, no one called me to tell me about it. I feel completely victimized. I feel like they probably damaged the vehicle themselves and are trying to pin it on me. What makes this all worse is that they do this to countless people. One could liken this to highway robbery and it's disgusting how commonplace this practice is. Its a matter of principle and I will do whatever it takes to fight their spurious claim.

My wife and I rented a Chevy HHR on Friday July 8, 2011, through our car insurance while her car was being fixed at the body shop. On that day it was pouring down, raining cats and dogs, and when the girl who did our contract went outside to "check for existing damages" I was kind enough to hold the umbrella for her. The car was parked against the wall on its passenger side and she "did not see" a couple of dents on that side of the car. Hence she wrote NO DAMAGE and my wife initialed and signed. We returned the vehicle today and since it was not raining the rep. Did notice the dents and said he "had to collect some money from us...while Enterprise looks to see if there are existing claims for that specific damage..."

We recognized that we should have brought the car back the next day after noticing the dents but we failed to do that. Some one, some where got away with those dents, which I'm sure have been claimed already, and now my wife and I have been charged $500 extra while the car is inspected and fixed...allegedly. Before you drive off the lot, look really good, take pictures if you can and say something....document EVERY SINGLE SCRATCH and dent... or they will get their money without mercy for your pocket!!!

On 07/07/11 I had a reservation with enterprise car rental for an 11 am appointment. It so happened that the luxery car that they insisted on providing me was not available at the assigned location, so we had to go to another location where the representative left me in the hot car an within 10 minutes brough out a dirty Mercury Grande Marqie. I did not take much about the dirty interior and exterior of the car because it was only intended to be kept for one day; However, when I returned the car some four days later I was told that the car had cigerate smoke in it and that I will be charged $75, I told the rep that the cigerate but that was in the car was the state in which I received it an that and that I would go an have the car vacumed so as not to incure the charges.

We I return from vacuming the car, I was confronted by a manager pete, would not provide full name, who said that there were external damages to the car. I became very upset naturally but on returning to the office in search for phone charger I was demanded by pete to get our of his office, he called the police and immediately went into my description of African American male (code). After I advise him that I would be filing a complaint with his employers, it is then that he decided to file a damage report with my auto insurance. Got a call from the regional manager who at this point is bias in the situation. I should have used my Iphone to document the car when I picked it up.

Enterprise have these young and inexperienced employees that are under a particular quota to get rental and insurance out and in doing so leaves the consumer at risk. Be very careful when renting from enterprise, particularly at the takoma park, md location. pete at the office is a rouge manager.

Rented a car and the second day i had it i noticed a small crack on the bottom of the driver door window . It came from insice the door

My son had rented a truck from Enterprise Rental for two days to move some boxes. When he had returned the truck to the lot, he handed the keys to the agent. No final inspection was done, so he left like other times he rented a vehicle. A few days later, he received a damage claim for a repaired bumper that had a supposed dent. This company says that the vehicle is the responsibility of the customer until inspected. So, in summary, renters, beware -- anyone who backs into the vehicle in the lot is your responsibility.

If someone takes the vehicle for a short spin after you drop it off and damages it, it is your responsibility. If the agent neglects doing the inspection while you are there and damages happen afterwards, it is your responsibility -- even if you drop off the vehicle after hours, you are responsible until the inspection. I hope it's not stolen. Damages can be repaired, without showing you first, whenever they choose to. They can have a vehicle fixed up from normal wear at your expense. It makes you think twice about renting a vehicle.

I've been a loyal Enterprise customer for some years now. At times I have had to rent for a month or so at a time and other times driving hundreds of miles on a weekend. I've never brought in a car with damage. Lately, I've been dropping the car off and using the lock box on Friday because they are not open late enough to accomodate my work schedule. The next day I get a call that there is damage to the car. Someone either opened a car door against it or keyed it aggressivley enough to crease the metal. As I was looking at the paperwork they wanted me to sign I noticed it said the car was dropped off damaged. Nothing happened when I was driving the car and I did not notice the damage while I had it or when I dropped it off.

I asked how did they know the damage occured before it was dropped off. The manager said I was correct, we don't know. I said, but I'm going to get stuck with all this right? He said probably, so I replied that made his agreement with me on when the damage occurred irrelevant. After going round and round on that point all I got was a sorry. Well, sorry, but that just doesn't help.

I did not sign anything because he said whether or not I sign the papers they will still be calling. I said fine, have them call me.

I'm probably going to get stuck with this since I'm just the little people with no attorney on hire, so here is my advice. The "benefit" of dropping off the rental car after hours is a trap. All it does is create a situation where the car is not in a secure lot, and you have no control over it whatsoever. However, Enterprise will still hold you responsible for it until they check it in during the next morning. From 7pm to 7:30am is a lot of time for something to happen.

They will only take responsibility for their cars on there lot that are not "rented" even though the car you dropped off on their lot is no longer in your control, just like their other cars.

Beyond that, take advantage of every service they offer, including pickup and drop off because they will most certainly take every advantage of you.

Unfortunately, they are the only game in town close enough for me to use on a timely basis so I'm stuck with them for now.

I rented a car at Enterprise Rental Car, through Hotwire at Miami International Airport. The rental was prepaid through Hotwire. When I picked up the car, I examined the car with an Enterprise agent. We both saw only one small damaged spot on the care and this was noted and initialed on the rental agreement.

The car experienced no damage of any kind during the duration of my three-day rental.

I dropped the car off at Enterprise at the end of the rental period. Since it was 4:30 am, no Enterprise personnel were on duty yet and I had to use the key drop. The car was undamaged when I left it at Enterprise.

Two days after I returned the car, a credit card charge of $500 was made to my account by Enterprise.

After several calls to Enterprise a manager tells me that the charge was for the damage to the vehicle. I tell him there was no damage when I left the car. He cannot produce any documentation of the damage but says my concern will be forwarded to the "loss department " at Enterprise. He explains an "investigation" will be conducted of the last 12 rentals of this vehicle to establish whether the damage was done prior to my rental.

I don't believe this is a simple mistake. My circumstances make it difficult for me to refute this charge and Enterprise knows that. I've notified my credit card company who will refute the charge on my behalf.

What else can I do to protect myself from Enterprise who is simply deciding on its own to charge me this fee? Whether it's corporate incompetence or malfeasance, I feel like I'm in a vulnerable position with this issue.

I was scammed in the same way others before me who have posted here. Three weeks after I returned a rental car to the Ontario Airport, I received a letter from the Damage Recovery Unit claiming that I was responsible for damage to the car. The letter claimed I owed then $184.77 + $50.00 administrative fees. I scrutinized the documentation they sent and found there be numerous inconsistencies. The first was that when I returned the car, it was inspected and no damage was indicated on the rental car receipt. I also noted that the damage report was filed three days after I returned the car.

I found a third inconsistency on the documentation from an auto body shop quoted a price for a part that was inaccurate, according to the dealer, and for paint, though the dealer said the part comes already painted. The claim stated there was a scratch on the rear view mirror, but the auto body show quoted a price to replace the entire mirror. The quote from the body shop had no inspection date.

I sent Enterprise a letter raising questions about their claim, and after two weeks, I received a form letter stating they were dismissing the claim and apologizing for any inconvenience they might have caused. I have given the matter over to my lawyer to pursue damages for the time and expense I lost, and forwarded the issue to the Attorney General's office. Be advised that this practice is apparently common at Enterprise and is fraud. Consider yourself warned.

Rented a pickup truck at night, noting all dings & scuffs. Returned 2 days later to have agent identify 3 dings visible only in bright sunlight from an unusual line of sight. Enterprise plans to bill me the full amount of my insurance deductible for this barely visible damage. I suppose they will bill my auto insurance for anything over the deductible, but I cannot believe this is for real. It is barely visible, and I am sure it was there in the night when I rented.

I rented a car in 1/2010. Upon return of the car, a six inch scratch was found on the right rear bumper. I told the rep I'd fix the scratch as I own a body shop. The rep said, "no,it must be fixed by their body shop". I took pictures and took the vehicle to two more independent body shops for estimates. I returned the vehicle. I received a bill for $654.69 for 11.8 hours of labor and paint.

The highest estimate I got was under $200.00. I would have fixed it for $100.00 and the job required one hour top. I told Enterprise and they basically said, "too bad, we use our own body shop". Something stinks in Denmark and it isn't the cheese. I won't speculate, but the words class action sound really nice right now.

I rented a small car from them a few years back. It was an Aspire, not sure who makes them. Anyway, this car had no pick up whatsoever. I've seen lawnmowers move faster. Plus, it had this very strong gas odor, like there was a leak or something, yet the gas gauge didn't show it. When I returned the car, they asked how it was. I said, "Fine." No way was I telling them what I really thought of the car and them charging me for something I didn't do.

I had a coworker rent a car from them years ago in FL and when she returned it, they tried to charge her with a bent axle or frame, not sure which now, but I'd think she'd know if she had damaged a car that bad seeing that you'd have to be in a major car accident to do that kind of damage. So I learned to keep my mouth shut and I don't rent from them anymore.

I am disputing a charge of $962.92 that Enterprise rental company sent me a bill for. On November 17, 2009 I went to Enterprise at Harrisburg PA to pick up a rental car. My car was in the shop getting fixed from an accident after someone ran me into a barrier on 581 and fled the scene. When I got to Enterprise this lady that took care of me seemed to be helpful. She walked around the car and marked down all the damage that she saw. We talked about the insurance and since the car was in good condition I declined it since I park in safe places and don't really drive that much. I signed off on the papers so that I could get the key. I left the office and everything seemed fine for a week.

It was December 1, 2009 when I was at work and got a call from the same lady that I dealt with when I first got the car. She stated that she needed to give me another car and take the car I was currently using. I informed her that I was getting my car back the very next day, in less than 12 hours, but she insisted that they had to have the first car back. She came to my work and stated that she was in a hurry as well as she knew I was since I wasn't on lunch or break. She had already started to mark down damage on the car before I got a chance to meet her in the parking lot. When I got down to talk to her she was almost finished and she said to me that she was finding a lot of damage from the previous user. I took a look at the paper she was filling out and saw that there were a lot of damages.

The very next day, December 2, 2009, I had to go to work so my husband took the car to pick up my car at L.B. Smith Ford Lincoln Mercury, and since there was an Enterprise on site he was told he could just leave the car there.

He drove from New Cumberland to Lemoyne. When my husband went to give the key to the Enterprise representative the representative was extremely rude to him. The guy walked around the car and stated to my husband that there was a dent on the car that wasn't marked down previously. My husband explained that we had the car less than 12 hours and didn't drive anywhere except home from work and then to the Enterprise location. He also told the rep working for Enterprise that there was a bunch of damage when the car was given to me. My husband refused to sign anything since the damage was not ours. My husband left the site and accidentally left the papers in the car. When he told me about this I immediately called Enterprise and they directed me to the Damage Recovery Unit. I spoke with a rep and they told me that there was nothing reported and that unless I receive something in the mail not to worry about it.

On February 5th I received a letter as well as the bill from Enterprise for $962.92. After looking at the bill I saw that they charged me for two dents, loss of use, a depreciation fees, and administrative fees. On the letter dated January 29th, 2010 it stated that I needed to remit payment within 10 days. I made a call to a guy named Mike S. who was the representative that was working on my case in the Damage Recovery Unit and asked what I can do to dispute this. The guy was extremely rude and short with me. He told me that if the payment wasn't in the office within 10 days that they were going to send me to a collection agency.

I asked Mike if I could get a copy of the reports to see what other damage was reported that day and he said he was not able to release that information to me. I also asked if he could send me pictures that were taken after the previous user returned the car and after I returned the car. Mike said that they only have pictures of when the car was in the shop getting fixed from the damage I caused. I was told that he would email me the pictures without a problem. I waited and waited and still no pictures. Since I am looking into buying a house and need to keep my credit in good standing, I had to make the payment in full which I did. Along with the payment I also sent a letter stating that even though I am making the payment I am not accepting responsibility of the damage on the car. The payment and letter were sent certified to Atlanta, GA and delivered February 15, 2010. I have not heard anything since. I do not accept responsibility for this and feel that I was set up to take a car that they knew was damaged.

I rented the car on a Friday and returned it on Monday morning. A customer was waiting for me at the office so I parked the car in front of the store and put the keys in the drop box. The company for which I am employed rented the car for me. I received a phone call 2 weeks later to let me know that the car was damaged and I needed to give them $148 for damages since I did not have insurance. My employer carries insurance on the credit card. Why should we pay extra? The car was in perfect condition. I believe they are doing something to the car or fixing another vehicle.

The local store did not have the decency to contact me; their corporate office called me. I had a feeling something was going to happen because the Enterprise employee didn't seem very happy when I declined the insurance coverage. I will never rent from them again. Enterprise car rental wanted me to pay them $148. I have not seen the damages. The picture looks blurry. I can't tell if that was the actual vehicle I rented. There is no proof. I don't know how they get away with this. I see that I am not the only one.

My daughter was provided a rental car from Enterprise while her vehicle was being repaired. She was instructed by Enterprise to pick up the rental at the Cobb County Toyota Collision Center when she dropped off her vehicle for repair. They provide a representative from Enterprise on Mondays at this location until noon. She was told to return the vehicle at this same location when she picked up her repaired vehicle. She was advised that an Enterprise representative would not be present (since they are only at this location on Mondays), but she should park the vehicle there and leave the keys with someone at the Collision Center and they would come and pick up the car. My daughter said that an employee at the Collision Center did in fact call Enterprise and advised them that the car was back (~ 3 pm). My daughter was never given any other options for the return of the car.

The car was returned on Tuesday around 3 p.m. and according to the instructions she was given. A friend was with her when she returned the rental car and rode in the passenger seat. My daughter received a call from Aaron at Enterprise around 5 p.m. (2 hours later) stating there was a crack in the windshield and this would be charged against her insurance. My daughter and the friend who rode with her were adamant there was no crack in the windshield.

I called Aaron and asked for a description of the damage and he indicated there was an 8" to 9" crack running the length of the windshield along the passenger side. I asked if the crack was obvious and he said it would be particularly visible from the passenger side inside the car. I advised him that the car was returned with no such damage and that it could be attested to by a passenger who rode with her to return the car. I advised him that if there was in fact a crack in the windshield, it did not occur while in my daughter's possession.

I told him that the Collision Center was not a secured area and since he did not pick up the car for two hours after it was returned, it could have been damaged after its return. He said that was in fact true but we as the "renter" was responsible for any damage to the car until which time Enterprise secured the vehicle. I called the branch office and spoke with assistant manager, Lindsay, which was useless.

I got basically the same response from her as from Aaron. She advised me that a claim would be filed with my insurance and it did not matter that the car was not in a secured area for two hours before Enterprise picked it up and that no one was there to assess the car upon its return. She even said that my daughter should have returned the car directly to an Enterprise office if she wanted the car assessed upon its return. I told her my daughter was not told of any other location or method of returning the vehicle other than to return it to the original location she had secured it from. She said, "You always have the option to return it to an Enterprise location."

It seems logical to me that if you picked up a car at a specific location and were told to return it to that same location, you would not even consider returning it anywhere else unless you were specifically told to do so. I explained the situation to my insurance company and told them I wanted to dispute this bogus claim. I feel that this is an extremely unethical business practice by Enterprise. Since this has happened to us, I have heard of the same thing happening to other Enterprise customers. I truly believe that this is a common practice by Enterprise. They get away with it because the insurance company does not fight these claims since they are considered minor. I can't even get my insurance company to dispute the claim since they said it would cost more to dispute the claim than to just pay it out right. Also, since Enterprise has my credit card information from the rental, they will get their money one way or the other. I will never do business with Enterprise again. Future "renters," beware!

I rented a car from Enterprise while visiting New Orleans. When I returned the car, I was told that I was responsible for $659.00 in damages for water soaked rugs in the car. The car had been parked out side much of the week and there were rain storms but I never drove thru a flooded area. They said the water came up thru the bottom. The last weekend there were very heavy rains but the car was parked in a second story garage during that time. Also, I did experience a damp trunk during the week that soaked a carton of plastic covered books but it dried out. I was in a Ford Focus.

I rented a car from them Nov 25th, 2009. I had the car for less than 20 hours where the car went from the airport to my aunts house in Clifton, Virginia and back to the rental location. When I returned the car, they said there was a scuff on the front left bumper of the car. I saw the scuff and can't imagine how this got there. I didn't see this when I rented it so i take the blame on not noticing this. But they insist on charging me $1,700+ for this scuff stating they had to remove the bumper, molding, add clear coat, remove and replace 17 inch wheel covers. Once i returned the car, the manager mentioned he saw this scuff as well but told me that i will just need to pay the rental fee's and my file was good to go and I can be on my way. 3 weeks later I receive a letter stating i owe $1,700. I've had scuff's removed from my car for less than $200. Did they do complete body work on this car and then think they can charge me for that? I have a list of damages sitting in front of me which seem made up.

I am being asked to pay for damages already done to a car I rented from them. I have read several reports where Enterprise has done this in the past. I need to get some kind of help. I am not responsible and I am not going to pay for damages I didn't do. If Enterprise insist on payment and I do not pay I want legal action taken against them.

The latest and greatest one involved a rental I had where upon pickup and no exterior examination, I was told by phone two days later that I was being charged the $500 deductible. The reason give was there they found a dent on by the gas tank of the rental. I told them it was not damaged and there must be a mistake. When I took the car out, it was covered in salt dust and dirt. The rep. apparently had no time to clean it. There were many problems with the office that night. The car they had for me was rented so I had to wait almost an hour to get a car.

I disputed the $500 charge on my card. Months and months later, they called me to tell me I would no longer be charged because the damage "was too insignificant to be repaired". This after the rep told me the damage was severe and was being sent out to be fixed that night. They lie about everything and are skilled at attempting to extort money out of their customers.

Prior experiences prove they are a company that doesn't deserve anyone's business.

On July 15,2009,I was hit traveling to work on the freeway at 8:15 am. My car was towed due to damages. After police report was completed and my insurance company, USAA (800)531-8222, was notified,I was advised from USAA to call Enterprise Rent-a-car. USAA gave me confirmation number regarding rental vehicle and said representative from Enterprise will be able to pick me up. Enterprise representative was able to pick me up at my home approximately 1.5 hours after I arrived home from the accident scene. I was very distraught,sad about accident being my first accident,that Ryan seemed very professional and communicated openly with me about how he is working out with his nephew and how he has loss weight and etc., so him talking with me about his personal life lead me to believe he was comfortable and gained my trust knowing his personal business. I have never met Ryan before nor rented a car from Enterprise at this location. Ryan said that the car he picked me up in was the car that I would be driving. Ryan and I walked around the car and there was visible damage to the bumper prior to rental car being assigned to me.

I asked Ryan about the damage and he stated, "Do not worry about this,I know it is there and it was already noted on prior claim." I asked Ryan to note this on my claim which I believed and trusted that he was doing his job. He was on computer and paperwork was given to me. Being in the distraught frame of mind that I was in being shortly after my accident,I did not notice that Ryan did not do his job with writing on my paperwork about the prior damage to bumper area which damage was located on sides of each bumper and cracks located right under license plate area. I took care of the car,washed it weekly,kept car in my garage and only drove it when necessary due to it being a rental car, I was uncomfortable driving it as if it was my own.

On Aug 3rd,I was informed by Caliber Collision,that my vehicle was completed and ready for pickup. I called Enterprise at the Riverside location regarding bringing rental car back and if I could get a ride to Caliber Collision located in the city of Norco or would I need my son to pick me up at rental location. The young lady that answered the phone around 9:15-9:45 am.,on 08/03/09 told me to take car to Enterprise Rent-A-Car at Norco location,not Riverside location since Caliber Collision was in Norco and the Enterprise Representative will give me a ride to Caliber Collision. I requested time off work w/my employer who is State of California/EDD/Disability Dept and was granted 1.5/hrs to take care of this business.

I went to Enterprise location in Norco, CA approximately 4:15-4:20 pm and the representative, Jeremy M,assisted with paperwork. Upon walking around vehicle with Jeremy,he questioned me w/regards to rear bumper and same visible damage that Ryan was aware of prior to me driving car of rental lot in Riversdie. I told Jeremy that I spoke w/Ryan at Riverside location and Ryan is aware of damage to vehicle. Jeremy commented that "he understands as he knows his cars and prior damage to them,but since this car was not stored at Norco location,that he will call Ryan to ask about prior damage that I was informing him about in Impala. Jeremy called Ryan and I asked to speak w/Ryan after Jeremy was finshed talking w/Ryan. Jeremy told Ryan I would like to speak with him and handed me the phone. I asked Ryan if he remembers me by giving details regarding date when he picked me up at my home,discussion regarding rear bumper w/prior damages. Ryan said, "Yes" I asked him if he had noted in computer w/regards to prior damage to bumper. Ryan said, "He needs to discuss this w/Supervisor and he will call Jeremy back."

I waited 15 minutes for Ryan to call Jeremy back. Jeremy states, "I have bad news. No reports of prior damage to vehicle so I will need to charge you 200.00 for collision damage." I told Jeremy I was very upset,that Ryan was a liar and that had I known he was going to cover his lie by not being a man of his word nor noting damage in computer or on paperwork,that I was going to fight this as far as I had too because this was wrong! Jeremy apologized,said there was nothing that he could do about it,that my complaint and dispute could be taken up with Enterprise once they received paperwork,but that $200.00 had to be paid and he asked me to sign paperwork.

I told Jeremy that I did not want to sign anything that would lead anyone to believe that I was at fault for damage that I did not do to rented Impala. Jeremy told me that I had to sign paperwork. I also told Jeremy that I will request the $200.00 to be reimbursed to me. I also expressed that I was very upset;that had I caused any damage to the Impala,that I would admit it because I believe what goes around,comes around; that Ryan is lying to cover up what he did not do regarding claim notation of rear bumper damage simply because he drove the car to my home prior to me driving car off lot and that he was covering up something and he was preoccupied with his physical lifestyle. I then called manager,Jackie at Enterprise/Riverside around 4:45-5:00 pm while I was at Enterprise/Norco location to let her know that I was very upset,that Ryan was lying about damages to rear bumper and being charged 200.00 was absolutely wrong. Jackie told me that there is nothing that she can do as her and Ryan were leaving to another location 08/04/09 and I would have to call to s/w Cheryl,assistant manager taking her place at this Riverside location on 08-04-09.

I told Jackie that she was still the manager at this location,and being that this dispute was taking place 08-03-09,she should be the one to handle the dispute and that Ryan should come to Norco w/her to verify what he already knew about the car;that this was still her responsibility as the manager to see to it that Ryan was lying and this should not be brushed under the carpet;that I would take the car to Riverside to state to Ryan's face that he knew about the damages to vehicle prior to me driving it if this is what I had to do. Keep in mind that Ryan had car prior to renting it to me. Ryan drove the same car to my home so he may be hiding damage that he did to Impala. Jackie said she would have Cheryl call me;that there is nothing that she can do about damage as it was not noted on paperwork or computer.

I then told Jeremy at 5:00 pm., that I want to take Impala to Riverside. Jeremy told me that I could not since it was closed in computer system. I said to Jeremy, "Enterprise does not close until 5:30 pm." He said I could not drive car to Riverside;that rental transaction was closed in system. Jeremy was assisting about 7 other customers off and on and there was one more representative there,a lady that I saw when I entered Norco location,but she left around 4:45 and was not there to assist with others customers.

I called USAA and spoke with Gus. Gus asked if I had 15 minutes to discuss this incident with Enterprise with him. I told him that Caliber Collision was closing at 5:30 and that I was concerned since it was now 5:20pm and Enterprise was dealing with other customers so I would call Gus back because I had to find a ride to Caliber Collision. I hung up w/Gus and walked into Enterprise and asked Jeremy when would I be able to get a ride to pick up my car at Caliber Collision;that they would be closing at 5:30 pm. which I had less than 6 minutes to get to Caliber Collision to pick up my car. Jeremy said I would make it there by 5:30;that hsi coworker,the lady,will take me.

I did not believe Jeremy as his coworker,the lady had been away from office for over 30 minutes so I called Caliber to let them know that I was at Enterprise and waiting for a ride. Daniel at Caliber Collision told me that he would pick me up at Enterprise. Daniel came at 5:30 and picked me up. I went through all of this chaos for absolutely nothing as I could have dropped car off at Riverside since Enterprise in Norco did not assist me in getting to Caliber prior to 5:30 pm. I will fight for what I believe in and willing to do whatever it takes to get reimbursement of $200.00 that was charged to my account for damages that I did not incur. I appreciate your time in handling my complaint at your earliest convenience.

As of this date, I have not heard from assistant manager Cheryl so I called and spoke w/Lupe at Enterprise/Riverside this morning at 8:35 am. Lupe told me that she was the manager and will note my call. Lupe also told me that there is nothing she can do about damage/complaint;that the District Manager Ryan would need to be contacted. I called Ryan at 9:00-9:10 am and left voice message for him to call me back re complaint. I work from 8-5 and as of 4:32 pm.,no call from Ryan has been returned to my cell phone. Charge of $200.00 deducted from credit card;falsely accused of damage to vehicle that I did not incur.

Progressive called my insurance company (Nationwide) to discuss the issue, and Nationwide decided to take over the claim and pursue the money after the car gets fixed. On June 12th, Nationwide called me to let me know the change and told me that I have a 30 dollar per day limit rental car coverage and recommended to switch out to a smaller car. The SUV was close to $50 dollars a day including taxes so I asked Nationwide to reserve a car that fits my budge. Emily from Enterprise later on the day called me and said she did not have any car available but her satellite office has a PT Cruiser available. So I drove down to the location to switch out of the car.

Now, the condition of PT Cruiser was not good. It had dents and scratches on all sides of the car and had stains on the seats. Steve and I went over the car together and Steve marked the major dents and scratches on my customer copy in the replacement vehicle diagram (because Emily took the merchant copy after she marked the scratches on the first rental car) I pointed out the smaller ones and Steve's response was "We only look for the major ones". Although I was concerned about the condition of the car, I took it because I needed a car that fits my budget.

Also, I figured since he marked all the big damages, I have a proof... so I kept my customer copy religiously. I was still concerned and I called the 1-800 Enterprise number for a different car and I was told that I have to deal with the branch directly. So I called the branch on Saturday morning for a different car, they told me they were all out, including the Saturn I returned a few minutes before the branch closed the previous night. So I could not get a replacement car.

On July 3rd, the car starts making noise whenever I step on the break. I called Enterprise (1-800 number)for a replacement, they did not have any car available because it was a holiday weekend. On July 4th, the noise got louder to a point where it was not safe to drive. I called Enterprise and towed the car away. I asked the AAA guy who towed the car, he said the brake pads were out.

Since it was the long weekend, I could not get a car until the 5th. I had to ask my friend to take me to the airport to get a rental car. I got the third rental car (Chevy HHR) and it did not have any problem and was returned on July 9th to the Wexford branch right after I got my car back.

On June 9th, Emily from Enterprise called and said that there were some damages to the car on the left side of the front bumper and rear bumper. I told her that they were there before I rented the car and I have marks on the diagram proving that on my pink slip. She told me she did some research and the damages were never documented so the damages. I told her I was going to bring my customer copy on that day to prove it, and she told me to bring it on the 10th.

On July 10th, I showed my customer copy to Emily and she had Steve to come over. He remembered me and acknoledged that we had a conversation regarding the dent on the left side of the bumper that was not documented. However, he said "I don't think the scratches on the rear bumper was there" I told Emily "I vividly remember that Steve and I had a conversation regarding the scratch and I am 100% sure that it was there and it was marked on the pink copy to prove it" Emily chose Steve's I don't think statement over my I am 100% sure statement.

Then Steve went on to say "There's got to be over millions of blue pens" "Anyone could have put the marks down" (Accusing me of being a dishonest person.) I was very insulted and I told him that it was him that put the marks and he should have used a rainbow pen to make sure no one could easily alter the diagram.

It's not my responsibility to devise a process that would make people difficult to alter the diagram or check whether the damages were documented or not before I rent a car. It should have been their responsibility. By the fact that Steve acknowledged a undocumented dent (which looked newer than the one they are accusing me of making) and its brake problem indicate how poorly it was managed and documented.

Why do they even have a "checking the car before renting it" process if they are going to discard it so easily and rely on their memory to remember an incident one month ago. I truly feel I have been wrongfully accused and demand an apology.

The argument did not go anywhere from there, so Emily filed a claim on the car. I have not heard from their claim center yet.

I rented a car for 5 days from Enterprise car rentals located by LAX while vacation. When inspecting the car at the time of pick up the windows had not been cleaned. I walked around the vehicle and inspected it with an employee named "Bobby". Bobby said to look for scratches longer than four inches. Not once did Bobby inspect the windshield of the car or suggest I look at it. Like I said the windshield looked dirty. When I returned the vehicle five days later in the same condition a different employee magically found a micro-sized stone chip in the windshield. I stated that it did not happen when I was in possesion of the vehicle. I was told that since I didn't mention the damage on the window when I picked up the car that I was responsible for it.

They wanted to charge me the $500.00 deductable on my insurance and were going to be in contact with them. I demanded to speak with the manager. He came out and said it was my fault and he didn't know why I was making such a big deal out of it. He also stated it was my fault because I had declined to pay extra for their insurance which would have covered the cost of the micro-sized stone chip. But because he was such a kind soul and valued my business he would only charge me an additional $50.00. I had a plane to catch so I agreed to the arrangement but said they would be hearing from me. The manager also stated that if it cost less than $50.00 to fix it that he would refund the difference.

i rented a car on thursday may 14th 2009, and it was pouring down rainning lighting real bad. i paid three hundred dollars to rent that was including the rental and deposit. i signed the papers on the inside for the damages. when the lady who rented to me walked around the car to inspect the car it was nothing that an eye could see because it was rainning really bad we just walked around it really fast and i got into the car and left. when i took the car to my cousion to wash the car they saw a few dents and started making jokes about it and i wasn't aware of, so i called enterprise and told them that the car was damaged. i had my brother n law to take the car back on monday cause i wasn't feeling good. they did not give hime the deposit back because they said he could have stolen the car. a few hours later they called me and said that i damaged the car.

03/01/0-Progressive insurance contacted Enterprise located on Philadelphia, PA 191033 to reserve a rental car for myself. Car was picked up and reviewed very quickly by Enterprise person Nicole P. I asked her about the scratches around the vehicle. Nicole P replied we dont document scratches on major dents. I said ok and drove away.

04/09/09- Brought Enterprise Rent-a-car to the Upper Darby, Pa location. Addressed my concerns about the Service Tire light being on, inquired if it was ok to drive to Virginia, and asked to look up the balance on the car. Salesperson walked around the Chevy Cobalt, checked tires and said it was ok to drive to Virginia. Gave me a balance of $210

4/14/09-Enterprise contacted me. They told me that the current contract I have expired on 3/30/09. The contract I had was written when Progressive Insurance would back the contract up. I was told I was driving illegally by using an out-dated contract and I would need to visit any Enterprise location to complete another contract. They would take a hold of $400 instead of $200. I explained that I was at my job and would not be able to get to one until Thursday. The manager of the office said this was fine.

4/16/09-I contacted Enterprise and explained that I was told my SUV would be done at 5:30 pm and I would be dropping the car off at the Broad Street location in Philadelphia. The auto place did not finish my SUV until 9:00 pm. At this time I was stuck with 2 cars. I drove the Chevy Cobalt into the Enterprise parking lot along with other cars in the row, secured and locked it up tightly. I left the keys with Josephs Auto Collision, which he informed me was ok, because he drops the keys off for his customers all the time.

Andrea said that she would not authorize to have the Chevy Cobalt fixed at that time.

4/23/09- I contacted Andrea and asked her to send me photos, and the original rental agreement. I also asked her why Nicole P was not able to view the scratches since she is the one that signed the contract. Andrea hung the phone up on me at this point.

4/24/09-I took actions in my own hands. I went to an Enterprise location in Upper Darby, PA and video-recorded 2 transactions. One was a black Dodge Avenger with scratches on it, the Enterprise employee did not write them down on the womans contract agreement. I spoke with the woman afterwards and provided my telephone number to call if she has any problems. The second transaction was done on a mini van, I asked the Enterprise sales associate about the scratches and she said that they have to be 4 inches or more to be written down. I contacted Andrea Fine at Enterprise and asked if she could provide the measurements of the scratches. Andrea stated I will send you the email, measure them yourself.

4/27/09-I received an email from Andrea F that the car had been fixed, the claim was closed and a refund of $46.27 would be issued to me cause the repairs were less than the $500.00 deductible. She attached the photos and other documents I requested. The claims adjuster never seen the car, I had never seen the photos until this day, and my attorney never seen the photos.

Enterprise car rental agencies appear to nearly scare women to get damage insurance wen renting a car, even when your personnal car insurance covers rentals. I am angry as hell to pay 45$ a day for a kia for 10 days. A henuine screwing by enterprise.

On 03/02/2009, I rented a car through Enterprise. This car was strictly used to drive back and forth to work. At work, I made sure I parked in empty parts of the parking lot and did not damage the car myself. I did complete the initial "inspection" with the Representative before signing the contract. This process was very quick and not very thorough! I would say the Sales Associate went through the inspection process in less than 2 minutes. Due to inclement weather in the area that day, the rental car was also parked next to a large snow pile or embankment, and you could not walk fully around the car or take a real close look at the car to check for scratches and/or dents. The rental car was black, and you would have to get very close to see small dings or scratches.

On 03/09/2009, I left the car at the body shop after picking up my own car. I received a call the next day from Enterprise, stating there was a dent about the size of an acorn on the back driver-side rear panel and now that entire panel would have to be replaced and painted. The Enterprise employee asked for my insurance information. They can file a claim with my insurance since I was using a rental car due to my own car being "disabled". When it was all said and done, I had to pay the $250 deductible to Enterprise and my insurance paid the difference for the repairs. I am positive that dent was on the car before I rented, and had I been able to complete more thorough inspection before signing the contract, this dent would have been noticed. This was the first time I have ever rented a car, and I could have been walked through this process a little better. I am also positive that Enterprise knew my insurance would cover any damages, so let's use her insurance to pay to fix pre-existing damages! The customer service was POOR and I was told consistently, "You signed a contract, so there's nothing we can do!" Enterprise has lost me as a customer as well as my family, friends, neighbors, co-workers, etc.!

My was being repaired. Enterprise came out and picked me, filled out the rental form and noted the rock chip. The agent told me I HAD TO HAVE the extra insurance. I told them my insurance covered it and they told me No extra insurance, no car. I don't rent cars so I signed. Got home and my husband pointed the fine print that told me NO extra insurance required. Kept car Monday and Tuesday. Returned car before 8:30 Wed. The Manager told me I had damaged the windshield and other damages, etc.. I said NO WAY!

Read the rental contract. The Manager then called the Body Shop where my car had been repaired and told them that I was a no good person, etc.. I checked with family and friends and found out that Enterprise had run the same scam with them. I wrote Enterprise's main office and told them what was going on. They referred my complaint to the local Market Supervisor who called and did agree to refund any money that they had charged against my credit card.

By the way, Enterprise also told me that the Insurance Company had refused to pay the rental fee. I called the Insurance Company and they told me that Enterprise had not filed the claim. So! Was Enterprise planning to charge my card as well as file a claim later with the Insurance Company? No apology for the very bad time they gave me and NO explanation as to why they would even have called the Body Shop to Slander ME. Since I have been doing business with the Body Shop and the Dealer for over 20 years, they knew that Enterprise was blowing smoke and they indicated that they would be looking for a new rental company for their customers.

SO! WATCH OUT FOR ENTERPRISE CAR RENTALS! Every thing I find out since my experience leads me to believe that they run scams on their customers as part of their daily business practice. Especially if they get the impression you don't know your way around a rental contract and what needs to go it to protect yourself from false damage claims or excessive gasoline usage charges.

I took a taxi to Enterprise Rent A Car located in Charleston International Airport after arriving during the evening hours of Wednesday 11/26 at the Amtrak train station. I reserved a auto at this location because it was the only Enterprise open during the evening hours. The next day being Thanksgiving there wouldn't be any other agencies open either. I came to visit friends and my father in Mount Pleasant, SC and have always in the past rented from the local Enterprise without any problems. I always had my vehicle delivered to me at the home where I stay during day light hours.

When I arrived at the airport, there was only the person behind the desk and no one to go & check the condition of the car with me. The Enterprise rep told me he couldn't leave the desk and that the vehicle had been check earlier by an Enterprise employee. I trusted him because I never had any problems with Enterprise before. The car was parked far away from the airport building and the parking lot was dark. I never gave it a thought and really wasn't even using the car until the day of the 29th. Prior to that we traveled as a group in my friends car. The car was parked in a location where it could not have possibly been damaged. Saturday evening, 11/29, when I was leaving the Nursing Home where my father resides, the car was parked in a spot that the light in the parking lot was shining on the back right fender and a scratch caught my eye. Thinking that something might have happened without my realizing it when I stopped early that morning at K-Mart I called it in to my insurance company. It had been raining heavily and very windy all day so I didn't look any further.

The next day even though it was still raining, I decided to check the car out better. I found additional scratches on the same side of the car. Being I was the only person driving the car and really didn't have any reason to be on that side of the car, I never noticed any of this. But I wasn't done by me & I now think that these scratches were there when I picked up the vehicle & it never crossed my mind to distrust Enterprise. The person in the lot at the airport when I went there to report the problem on Monday, looked the car over and found scratches on the lower back left side of the bumper also. Now these are the type of scratches that would come from going down a driveway that was too steep. That would have had to be done by the driver of the vehicle and I know darn well I didn't do that.

such a good idea anymore. This was supposed to be the advantage of using Enterprise rather than another possibly less expensive car rental agency. I will definitely rethink this decision in the future.

please let me know via phone or Email.

I had a flat tire during a rental and about a month later I receive a $133.00 bill. Without a notice of any kind. I talked with a manager at the branch who was extremely rude (constantly yelling on the phone). Upon return of the vehicle I had installed the spare tire and I know that there were no damages to the tire but they were claiming that I had driven the car without negligence. Although, when the car was returned the gentleman that switch the rental thorley check the tire and did not mention any abnormal problem with the tire. I greatly appreciate any guidance that you may provide.

I was in a car asscident in June. my insurance company rented my car through enterprise. I bought a new car on Saturday and the enterprise office closes @ 12:00 noon. I did not want to pay for 2 additional day out of my pocket. I had a friend with me and we went around the car to inspect it for damage, none was found and I put the paper work in the drop box.

I then get a call several days later that they replaced the windshield in the car becuase it was cracked. The windshield had not damage when I dropped it at the office. They replaced it and now want me to pay $185.00. I have asked for a picture of the damage and they do not have one. I am really mad and will never rent a car from Enterprised EVERY AGAIN!!!!!

i rent the car from Enterprise on 3/21/08. when i rent the car, it was dark and the car was wet, looks like it just came out from the car washing machine.the person who gave me the car looked round the car and say it's fine and i didn't look through it be cause of his comment. i found the small dent on the side when i stopped by the gas station located around 40 miles away. i try to call but i worried that they want me to come back to the place to see the car or switch the car. then when i return the car, they found this damage and claim it on me so i told them what happened and ask them to investigate what happened.

few weeks later i received letter from Enterprise saying i have to pay $461.40 for the damage.

I was involved in a car accident on 4/13/08 on 4/14/08 my insurance company referred me to the Sheraton Enterprise Car Rental, Philadelphia, PA who they are contracted with. I was issued a Kia Optima. The representative went outside with me and went over the car with me. I had the car for 2 weeks and called the branch to let them know that the brakes were grinding. I was told that the car was inspected 2 weeks prior and the brakes should be fine. I continued to drive the car for a couple of days and the brakes were still grinding.

I called Enterprise on 4/26/08 and they told me to take the car to any Firestone and the car would be fixed because Enterprise is contracted with Firestone. My husband and I took the car to a Firestone location on City Line Avenue on 4/27/08 waited 2 hours before we were told that the brakes were damaged and so were the rotars. We took the car back home and the next morning I took the car to another Firestone location in West Philly. I explained what happened the day before and they assured me that they would get authorization and I left the car there and went to work. I called Firestone later that afternoon and was told they were still waiting for authorization to fix the car.

I called Enterprise and told them what happened. Enterprise said they would call Firestone. After all of that Enterprise called me back to say that they would bring me another car. They asked what time I got off and I told them at 4:30PM. They assured me that they would bring a car to me by 4:30PM. I called them back at 4:45PM and they weren't here. I called them back at 5PM and they said they were on their way. It was raining. I left work at 5:05PM and there were 2 people from Enterprise outside. The first car that I went to the gentleman told me that Dave was in a car behind his with the replacement rental. Dave got out of the car and apologized for everything. He said that he really didn't have a chance to thoroughly go over the car (and it was raining at the time -- it had rained the entire day) he said that he didn't see anything major and for me to please initial. I did and got in the car and went home.

I have a one car garage at home and only used the rental to go to work and return home. My car was ready on for pickup on 5/2/08. I took the car back to Enterprise on 5/2/08 and the young lady who inspected the car came back in to my surprise to say that there was a small dent on the driver's side that I never noticed. I was told that this had to occur while I had the car. To my amazement I was literally in shock. Dave wasn't there on 5/2/08 when I returned the car. I said to them that it couldn't have occurred while I had the car. It had to have been there all along especially since it was raining the day it was given to me. They brushed me off and said they would check with Dave and it had to go to Loss Control.

To date, they have never spoken to Dave to hear his side per the Loss Control Manager and have told me the car was involved in a major accident before I rented the car and was fixed. They said it was no way the car had damage prior to me renting it. Dave was rushing when he bought me the car, it was raining. WE DID NOT GO OVER the car together and no one wants to speak with Dave to hear his side. Upon speaking the one of the Loss Control Managers I was rushed off of the phone and talked over. The Manager told was the one who told me she hasn't spoken to Dave and the car was involved in an accident prior. They are trying to take advantage of a situation and are not responding to why they will not speak to the person and hear his side who bought me the car.

Our deposit was kept and they are trying to charge us with the amount of the damage.

i rented a clean car and dropped off with no damage and now they said i have damaged the car rented 5/5/08 droped off 5/6/08

now there wanting me to turn it over to my insurance and this is fraud on there part as we have 4 witnesses who saw car and it was perfect conditon

On February 9,2008 (Saturday) I was involved in a serious car accident where our car ended up in someone's house! On Sunday, February 9 I went to Enterprise in Manhattan to pick up a car that would allow me to get to work. They had a 2007 Kia Rondo available and we took it. The sales rep, Marina told myself, my mother and my friend that Enterprise understands if there is minor scratches on the vehicle less than 5 inches after all, it is the City. We did the routine walk around the car, and I signed off stating there were no damages found. On Feb 12, I took the day off from work to go to the doctor's office. On my way home it started to snow heavy and the brakes on my KIA did NOT WORK! ..I almost got into another accident. I called Enterprise and told them that the brakes were not good, they said a tow truck would come pick it up, in the mean time I can go to another enterprise and get another car.

2 weeks after the Kia goes back, I get a letter in the mail from Jason Matos basically stating that the kia has damages to the ROOF of the car and will cost about $400.00 to fix, basically because I signed off on something stating that there was no previous damages, I am now responsible for a scratch on the roof??? since when is it common practice for an enterprise rep to whip out a ladder for me to get on the roof of a car??? are you kidding me??? I explained to Mr. Matos about the brakes, and the tow truck could have done this damage. I am in need of a LAWYER!!

Upon returning a rental car that I had for over a month, the agent found some damage on the right rear passenger side of the car. I could not see it until it was pointed out to me - a small chip in the wheel well frame; definitely small enough to be missed on a routine walk around. I explained I had not had any accidents and was not aware of the damage. I was sent a bill several days later for $509. My understanding is that I have to pay this regardless, but it is ridiculous and I feel strongly about filing a complaint. The staff on various occasions commented on the low rate I had (which I found through internet searching) and I think this is a way to get back at me for something they were clearly bothered by. I am sure this damage pre-existed my rental, but I learned a hard lesson. I will NEVER rent from Enterprise again and will work hard to help get the word out about their unethical practices.

My truck was in the shop 3 or 4 days. I received a call my truck was ready and returned to pick it up leaving the Enterprise rental in exactly the same space I picked it up from. Four days later I received a call from Enterprise saying I'd done major damage to the car. I immediately requested to see the car and Enterprise informed me the car had already been repaired but emailed me pictures of the damage. Interesting in all four places the damage was black (supposed) paint. The black was somewhat translucent and honestly appeared to be soot or charcoal. I refused to pay.

Enterprise has turned this over to the credit bureau for non payment. If I was at fault I would gladly pay this bill. The man from Enterprise was very unprofessional on the phone, told me I knew I was at fault or I would have returned the car to Enterprise, why? I did NOT get the car from Enterprise; I took it back where I got it from. Enterprise should be ashamed of trying to ruin my credit.

We were given enterprise rental after getting hit while our car was in shop. when we returned car we were informed we damaged it. i drove it only twice, was very careful with it. it stayed mostly in the garage. i will not pay for damage done but they insist their is no prior record on car. Others are being pressured into writing checks for their deductible as this agent was doing me.

In March of 2001, my garage door came down on my car while I was pulling into the garage. While it was being fixed, I rented a car from Enterprise Rent a Car. I only drove it to work and back - parking it away from other cars. Then I drove it home and put it in the garage. Allstate was billed $536 - which they paid without question due to a billing from Enterprise Rent a Car. Not only that, but Enterprise is asking for $80 more on a car we returned back in good shape.

The paperwork we received was on a car that was wrecked several thousand miles after we rented it with $80 written in pen that we supposedly owe for a dent that was so small you could only see it by a sun light gleem. Then they sent it to the collection agency. Our insurance got cancelled. Our rates went up. And the car had been totally demolished in the front by someone else.

We rented a car from Enterprise on Monday 9/24 thru Thursday 9/26 putting only 30 miles on the car, driving it only to and from work. The car was picked up by a Enterprise employee from my husband's place of work. At time of pick-up no one contacted my husband to look over the car, the employee just took it from the parking lot at Bianchi Honda. At 11:06 a call was placed to our home phone with a message on the answering machine stating Enterprise had found a "stone chip" in the windshield and we were responsible for the damage.

At 5:45pm we went to Enterprise to see the damage and were told the car had been repaired with a new windshield and re-rented. All this in less than 6 hours. We were not allowed to see the repair order and were told the total cost was over $200.00 but we could not see the windshield. So in 6 hours, they replaced the windshield, not giving time for the windshield sealer to seal they re-rented the car.

With no proof, we are being forced to pay for damage we did not do. There was no chip in the windshield when my husband drove the car, we only put 30 miles on the car. Enterprise was no help, they said we had to pay. The person who picked the car up was unavailable to speak with and 2 hours lasped between the time of pick-up and the phone call to our home. Also if they had called my husband at work he would have immediately gone to Enterprise to inspect the damage. How can a company do this to a consumer? Shouldn't we at least see the proof of the damage? Not to mention was this car reinspected with a new sticker put on the windshield? I just don't understand how this is possible in 6 hours. Was this the only car Enterprise has to offer?

I was given a 'loaner' car through Enterprise while my BMW was in the shop. I returned it to the BMW location as instructed. Five days after returning the car I was told that I owed approximately $500.00 for dent repair. I did not damage the car.

As many times before, on Dec. 3, 2001 I rented a car from Enterprise Rent-A-Car located on 808 SE 12th St in Salem, OR. In compliance with the rental agreement, I returned the car on 12/6/01 in same condition as received, on the return date stated in my rental agreement. A handwritten provision added to the contract by agent Tonya states: close contract as if 12/6PM if in drop box 12/7AM.

On 12/11/01 I received a phone call from Tanya Pebbles, Loss Control Specialist at the Tualatin Regional Office, informing me that I owe $228.22 for a broken windshield. I was shocked; not only was there no damage done to the rental car while in my possession, but nobody from the Salem office had bothered to call me with such information. I asked for details and was informed to call the Salem office. Since my agent was not available, I called Speedy Auto and Window Glass to ask if they still had the damaged windshield on hand for me to view. They already had gotten rid of it, and the lady on the phone refused to give me any further information regarding this matter.

Frustrated, I called the Salem Enterprise office back and spoke with the manager, asking her why I was not called after discovery of the broken windshield. Her reply: "We're in the business of renting cars and need to get them back on the lot quickly or we lose money". I did not receive details regarding the windshield damage until I finally got hold of my agent, Tonya. She informed me that there was a 4" crack on the lower center of the windshield. I asked for pictures to see the damage and was surprised to find out that none were taken.

Again I stated that I had dropped off the car in same condition received on the close of contract on December 6th. She said that I was responsible for the car until the next day if dropped off after hours. That reply was shock number two. In no way, shape or form was I ever informed of such a policy, nor did I ever sign anything agreeing to such a policy. I would NEVER have taken advantage of that special service would I have known! As far as I was concerned, I had met my obligations by following the last and only rule posted on the drop box: 'make sure key falls all the way to the bottom'. It might be important to mention that the walk around Tonya and I did was not only done in the dark, but it did NOT include a windshield inspection.

As a matter of fact, Enterprise Rent-A-Car, no matter which agency I have utilized, has never included a windshield inspection in their walk around. My letters to Enterprise Rent-A-Car fell on deaf ears: the same canned reply insisted that I owe the money and if not paid up I would be turned over to a collection agency. I wrote back again, informing them that I would have to take the next step now, which included a report to the Attorney General's office and the Better Business Bureau. The Better Business Bureau contacted Mr. Neary, who replied to them with a copy of a contract which, in Paragraph 2, states that after hours drop off's are responsible for the car until opening of business the next day. I immediately sent the BBB a copy of my contract, which did not have anything about after hours drop-off included whatsoever!

In the meantime I had received a letter from the Enterprise appointed Collection Agency, plus messages at home and at work from the collection agency. I sent a letter to them requesting not to be contacted anymore and that the case was in negotiation with the BBB. I also stated that I had no intention to pay for something I did not do and did not happen during the duration of my contract. The collection agency did not contact me anymore alright, instead I got served a notice from the Small Claims Court in behalf of Consolidated Credit Services, Inc.!

In our opinion, Daniela (and others in this situation) would be well-advised to pay the disputed claim, then file in Small Claims Court to recover it.

We rented a car in California May 28 through June 10. When my husband picked up the car he did not notice a ripple in a front fender and drove off without reporting it to the employees. When he arrived at our daughter's house and I came out to the car I saw the damage to the fender and pointed it out to him. He went back in the house and called back the Enterprise company and told them about the damage.

The person at Enterprise said the damge would be noted and he did not have to drive back down there. We returned the car June 10the before the Enterprise office opened and left the keys in a lock box. (our plane left at 6:30 AM.) We heard nothing from them until 6 weeks later when we got a phone call saying we had damaged the car and we would have to pay for it. We told them our story and that we had not damaged the car. They claimed to have no record of our phone call, and we no longer remember the name of the person we spoke to. Now we have received a bill in the mail claiming $708.27 in damages and asking us to pay. We did not damge this car and do not feel we should have to pay the damages.