Enterprise - Billing Disputes

I rented a car on 1/24/2012 from Enterprise in Torrington, CT! When I rented the car on that day I went there with my wife and two children! I was told I owed a balance $134.00 from some previous rental and I wouldn't be able to rent until I paid that balance, so I did! Then I was asked by Don the assistant manager if I had car insurance. I said I didn't at that time! He then said, "Well, you're going to need our liability then!" Making in out that because I didn't have car insurance I had to get theirs! So I said fine because I needed the car! When I signed the rental agreement and initialed where he told me to initial he wrote in the extra insurance when he said, "Well, you're going to need this then," when I stated I didn't have my own car insurance! At first I rented the vehicle for a week and then a day before it was due my wife called to see if we could extend it another week! She talked to the manager Theresa and when my wife was told how much more it would be she said we had seen online it was $259.00. A week and that was the advertised price! So Theresa agreed with the $259.00 a week and to cancel out all the extra insurance starting that day!

She also told her that when we came in she would be there and write up a new agreement and we also had to give them another $180.00! We went there and gave them $180.00 more after they already took $761.54 from my debit account! So that's $941.54! Now I keep the car until 02/09/2012! That's 16 days! So 2 weeks and two days! When I went in they rang up the bill! They told me I owe another $214.34! I was floored! I asked why and they told me with the insurance that's what it comes to! The first week was $274.99 and second week $259.99 plus two days at $49.99! With that I said well that doesn't seem right then! I was told you got the extra insurance for 16 days. I said my wife talked to Theresa and agreed with her that it would be dropped after the first week so the other week and 2 days there should be no extra insurance charge! The assistant manager proceeded to say no that's not right! You should have come in and made another agreement! I told him when I came in with the $180 why didn't they have another contract ready! He said it was my job to take care of that!

Also, Theresa the manager was supposed to be there and she was not there when I brought them the $180! Well, the problem is they made me pay for the extra insurance and all these other fees that Theresa and my wife agreed that would be taken off completely after I came in with the $180! Not only that but Don the apparent assistant manager made it out to me I had to have the extra insurance because I didn't carry my own! Well, that's not so and that's why Theresa and my wife agreed to take it off!

They are rip-off artist and they committed a crime I believe and they do some shady business! I am not letting this go! They had me pay all together $1155.88 for just 2 weeks and 2 days! More than half is charges and fees I didn't even need but was told and made to believe if I didn't have them I couldn't rent the car! Then when I came wise to that fact it was suppose to all be dropped and it wasn't! Don and Theresa are terrible people in my book and liars and deceivers! My family live on my Social Security and my wife's part time job with two younger children! We are fair people but this is outrageous and I will not just let this go!

I was informed that there was a nail in the tire of the courtesy car I returned. I was told I would be billed for it. Two days later, $227 was taken out of my account making my account overdrawn.

So I have been using the same Enterprise location for years and lately they just have not been what they used to be. I have made several rentals and this is the 3rd time they do this to me. I have a reservation set for a certain time and when I show up or call them to pick me up they tell me, "We are so sorry, ma'am, but we are currently out of cars." The first time fine I understand and waited there. It got to the point to where I waited in their office that they had to take me to the next town to pick up a rental.

The second time I called them to pick me up and while I'm on the phone they tell me, "I'm sorry, we don't have a vehicle for you at this time. We can give you a call when one shows up." Now this time I said ** it. I will ask someone else to drop me off and see if they would really call me when one shows up. Sure enough when I walked in they had some people getting cars that were available and these people didn't have a reservation but I had a reservation to get a car and they told me they didn't have one available. Is it because they couldn't come and pick me up? That's what it feels like.

So what's the point of making a reservation for a car if you still have to wait for them? It's not like I get them before closing; I get them a little after they open. Now I'm in the same situation when I called for them to pick me up and now they tell me they can't give me a car for another three hours because they don't have cars but for a little more I can get an SUV. Hmm This sound like if they want to get you for more money just by saying they don't have any cars. So needless to say, after today I am done renting cars from Enterprise.

On January, 11, 2011, at 1:56 am, after arriving home from work, I realized that my bank account had been compromised. I logged into online banking and found that the following charges were placed against the available balance by Enterprise Rent A Car. I called the bank and talked to the fraud department and spoke to Daryl. He said that the charges should post in 4 hours. He advised me to contact US Bank in the morning to initiate a dispute at 1-800-872-2657. He said that they will start the dispute process and issue a provisional credit for these charges. He concluded the conversation by stating that this type of conduct is "not unusual". Right.

So at 3:00 am I authored a letter to Donald ** the Vice Chairman of Enterprise Holdings. This is the company that owns Enterprise Rent A Car. I assume that when he did his research and saw that we are a class action litigation firm at Western Capital that he contacted his risk management team (his name was Keith **) whom called me at exactly 8:59 am PST inquiring into our problem. Within 8 hours the company determined that the error was bona fide and that all of the funds would be returned. The following is the text of the letter:

"To be filed with the office of corporate counsel for enterprise and the office of Donald ** as well as the Federal Bureau of Investigation, Credit Card Fraud Unit, Las Vegas Metro police."

He also said that since there was a rental on September 18, 2011, that they were given access to the card. We explained that the car broke down and I am now turning this over to legal. We will contact the FBI and file a formal report of theft when the charges post.

Although this should not have happened, we recognize the efforts of the Enterprise organization to remedy this problem in a prompt manner. We now consider this matter closed and will post this for our readers and viewers at **.

I brought my car into the dealership for extensive body repairs from a hailstorm. My insurance company arranged a rental car for me at Enterprise; however, they never answered their phone to bring a car to me or pick me up. Luckily, a Hertz agent was at the dealership and arranged a car for me. Enterprise lost over $900 of business that month, and a loyal customer!

I booked a rental on-line thru Hotwire and they did not honor that contract and charged me an extra day. I had to pay more money than expected.

I was told on 12/21/11 that refund would take 2 or 3 days to be in back in my account. That was 12/22, today is 12/23 & it was not there. I called & was told they had to wait for clearance from insurance co. Why was I not told this on 12/21? It only took you 1 day to take it out of my account. This money was counted on for x'mas presents for my wife. I'm 68 & retired trying to live on my $800 SSI & this is not right. I believe I'll be checking on refunds, & trying another rental company next time.

I needed to rent a car until mine, rendered undrivable by an accident, was fixed. Enterprise has a payment agreement with Allstate (my car insurer and house insurer), meaning I wouldn't have to fork over money and then wait for insurance to reimburse me for the time I used the rental. Sweet, I thought at the time. I told the Enterprise rental agent who'd picked me up that I had good insurance and that I only wanted a few days' accident coverage (a surcharge Enterprise applies so that, if you get into an accident while in their rental, you're covered). "Sure thing," he replied, "let's just get you on for a few days. That's long enough to get you used to the car." I received my rental receipt with three days' coverage and thought that was that.

Nope. Past forward 20 days. My car is still not fixed so I'm still in the rental. Today, I received a message at 11:30 am, a half hour before they closed, due to Saturday hours, indicating they had billed me for the "coverage" for my car at $16.99 a day. They'd done so without my permission. I hadn't gotten a call from them since the initial rental, though they claimed they'd done so. Now I'm out $300 and go figure, can't talk to anyone because they're closed on Sundays. I'm livid. I will never, ever rent from Enterprise again. It's exactly that, a business enterprise, there to make up for their cheap daily rental fees by gouging the customer in other ways. Allstate should not do business with them either. In fact, should Allstate refuse to go to bat for me, I will drop them as well.

Beware of the wile "calendar day" charge! I recently got into an accident and totaled my car. The insurance company was swift in settling and cut me a check in 3 days. Unfortunately I didn't opt for rental coverage on my policy (I've never had to with 2 other companies but it was given). However, my Progressive Ins. rep told me I can get a nice discount at enterprise because I am their customer.

Upon inquiring about rental fees, the branch reps were the absolute coolest, nicest and empathetic people I've met all month. I would have without a doubt rented from them again based on their attitudes at that time. I reserved the vehicle over the phone before I came in. I spoke with a branch manager and told him I needed the vehicle for one day. The branch manager not only upgraded me to a larger sedan at the same discounted price but he told me since I was a Progressive customer then I had until 6 pm to return the vehicle and I would only be charged a day as opposed to the normal 12 pm drop off time.

I needed the car for one additional day, so I called Monday afternoon and asked another manager for an extension on the rental. She did so in seconds. I asked her if the same 6 pm drop off perk still applies; yes, she confirmed, verbatim, what the other two gentlemen said.

12:45 pm Tuesday, we returned the vehicle to another location the next county over and are presented with a bill almost $100 higher than expected. First they charged us $48 for the gas option and we're told it was a flat rate assuming we returned the car on empty. I told him it wasn't even on half a tank and said I would send my wife across the street to put $20 in and fill it up; he basically said it is a non-refundable option and I'd waste even more money by sending her.

I then noticed they charged me for 3 days. I told them I had it for 2. I picked it up Sunday and they told me I had until 6 pm Monday to bring it back before I'd be charged an additional day. He said, "Because I had the Progressive perk they bill by calendar days instead of hours." I asked him how is that a perk? I had it Sunday to Monday and Monday to Tuesday. I am bringing it back literally less than 48 hours later. How is it a perk if you are just going to charge me for 72 hours?!

He put me on the phone with the Turnersville office and I spoke to the same guy I spent over 40 minutes face to face with on Sunday. My jaw dropped when he backed the "calendar day" rationale. I almost flipped, "Don't tell me I am wrong and confused when 3 different people at 3 different times tell me verbatim one thing and this bill reflects another!" I asked him, "If I picked that car up Sunday and brought it back Monday under the hour standard, I'd be charged for one day, right?! But I am 'privileged' and have the luxury of returning it 6 hours later and in turn be charged for 2 days?!" He said, "That's how calendar days work." I continued, "So basically, under the calendar day' standard, to get the most out of my rental, I have to pick a car up at 8 am and return it before 6 pm the same day to avoid being charged for 2 days?"

The associate at the branch I was standing in speeds into the lobby and tells me the manager from Turnersville (the lady who granted me an extension) called and said, "She just told me to charge you for 2 days and get you out".

My initial experience was incredible but when I checked out and pleaded a very logical case, they acted like I was a belligerent old man trying to return soup in a diner. "Shut up, take what you want and get out!" was the attitude they had at the drop off.

Be careful with Enterprise. Don't sign up for anything but the rental itself. And say no to calendar days!

My 18 year old daughter had an accident in our fully insured SUV caused by the other driver. Our Allstate agent arranged for a rental car through enterprise rentals in Meridian, Idaho. Allstate told us our coverage did not require the enterprise comp insurance. She declined to purchase the added insurance. Enterprise added the coverage anyway, with our 18 year old signing the contract without "waiving" the coverage. This was after she told them she didn't want it. After returning the vehicle, we were billed for $100 for the insurance.

We complained and were told too bad. Allstate told us to call Enterprise but that company was no help, refusing to waive the charge. I made a complaint through the State Attorney General's office to which Enterprise refused to answer. Allstate told us Enterprise knew the added coverage was not needed, but sold it to the 18 year old anyway. Now, they are threatening collections and overall, been very nasty dealing with me. I will never use Enterprise again. In my mind, they are thieves at best.

Rented from them for 40 days while my car was in the body shop. I chose a station wagon instead of the full size that was authorized by insurance. I brought this to the rep's attention. He told me he would take it up with the insurance and call me if there's a problem. He never called back so I figured everything was fine until I called him to return the car and tried to charge me for the difference between the full size and the station wagon for the whole month. Complete fabrication-- and who would agree to pay up a sum when they don't even know what it will amount to? Even now, I don't even know what the difference in cost is between a full size and a station wagon, much less agree to pay the difference. It was a really lame attempt at a final shakedown. Plus the car they gave me was an ashtray on four wheels, it reeked so bad. I will never do business with them again.

Enterprise Thorndale Pennsylvania. The car was good but watch out for all the hidden costs. The sales representative was very misleading and did not quote correct costs. He billed correctly but did not quote correctly. Make sure you read and question everything! The manager was not interested in listening.

I rented a car from Enterprise that was previously damaged. I did not notice that when I picked up the car, the damage was a cracked bumper. Of course, when I returned the car, they were quick to point it out. So now the company is stating I am at fault and has filed a claim with my insurance. I find Enterprise to be untrustworthy to do any kind of business with, due to the fact that they are able to fix their cars using the renter's insurance.

The enterprise office at 25900 Mission Blvd in Hayward Ca is the worst place you never want to visit. The manager Robert is a liar and horrible store manager. He even tried to lie to my card company. We had to go twice on two different days and still didn't get a rental But Robert, the store manager had no problem helping the young lady in front of me rent a car with out all her documentation! Check his records enterprise he is not to be trusted! I'll never ever rent from enterprise again! Hello dollar rental or hertz! Enterprise on mission sucks!

Over the years Enterprise Rent-A-Car has been my preferred rental car company. I find the rental process easy to plan, the staff professional in both appearance and manner, and the choice of vehicles abundant. Only once in the past five years have I rented a car from one of your competitors and it was inferior in many ways. Subsequently, it became commonplace that I would seek the services of Enterprise. My job as a Flight Attendant provides discounts to a large variety of businesses, enabling me to pick and choose which companies I use and ultimately recommend. And for the past five years, I have recommended Enterprise to family, friends, and the many passengers I come in contact with on my flights. With all my previous transactions over the years, however, it is with regret that I inform you of my recent experience with your Chicago Midway Airport Enterprise location.

I rented a 2012 Fiat 500 from August 31st to September 4th, 2011. Joseph ** led me to the vehicle, stating that the car was almost brand new with just over 2000 miles. During the initial inspection of the car, observable damage to the interior and exteriors such as scratches and a few slight scuffs were noted. There were no incidents while I was in possession of the car. Upon the return of the vehicle, the waiting attendant noted the odometer and did an overview for evident damages. There were no new damages. I was given a receipt and was assured that I could proceed into the airport terminal to catch my flight.

Upon returning home a week later, I received a letter dated September 8th, 2011 from Enterprise Damage Recovery Unit (DRU), in which the Chicago Midway Airport rental agency claimed the roof was damaged. As I deemed there could be no fault on my behalf, I disputed claim #01939846 and notified both my insurance company and credit card company. On October 5th, 2011 DRU denied the claim dispute and since then, my primary insurance company has provided all necessary information to the Enterprise Damage Recovery Unit (DRU).

October 18th, 2011, I received a claim invoice for damages totaling $1,008. I am deeply disappointed and, of course, surprised. Firstly, if there had been obvious damages the rental agency has described to the roof of the vehicle at the time of its return, both the agent accepting the vehicle and I would have noted it. Is it common practice at Enterprise to have a customer return a rental car, have it inspected, given receipt of its condition before leaving the premises, and one week later issued a notice for damages? If so, what is the point of having the inspections before and after the rental? Moreover, how can I in good conscience remain loyal to your establishment or continue to recommend your services to friends, family, colleagues, and my own customers alike. I hope in response to this letter you consider how loyal customers are retained or lost.

My car was stolen and I had to rent one until my car insurance covered it or until I got my car back. I started out at the Enterprise in Lansing, very nice and helpful. They are located in ****. The rental began on September 7, 2011, the fee was explained to me and all was good. I got a phone call telling me that the car I rented had been sold and I need I go to the Enterprise on Pierson Rd in Flint. They upgraded me for free since they said that I was driving the wrong car. All was good, right? Wrong! In Lansing, they explained that I would receive the $100.00 fee when I turned the vehicle back in.

It was written at the bottom of my copy. Every time, I took the car to renew the rental because my car was not yet found. The fee went from $28.75 a day to $45.16 on the last day. When I asked why, I was told that I may take it or just leave it, basically. When I was done, I paid a total of $902. When I asked about the $100.00 that was to be reimbursed to me, Michael said that it had been absorbed. When I asked for a read out of the absorption, he just laughed. So while on my way, I went in my stolen car which the insurance company still has not paid anything on. I was not happy at all and when I was telling my friend on Facebook about the shaft I got, she said to see if I could write a complaint and so here it is.

My husband rented a car from Enterprise in Easton, PA because our minivan was being worked on at the dealership. We agreed to a one-day rental with the insurance. The following day, he received a call from the dealership stating that they needed to hold the minivan due to transmission problems, and that the dealership would handle the cost of the rental car.

Our minivan was not returned to us for 12 days, and when it was, we returned the rental car. We were then hit with a $411.11 charge to our credit card for insurance for the 12 days. No one ever contacted us to say that once the dealership assumed responsibility for the rental, we would be responsible for the additional insurance. We contacted the Easton office and the manager stated that it is "an open-ended contract" and we were charged for the insurance until the car was returned.

She would be willing to credit 50% of the cost back to us. We never agreed to the insurance for the duration of the rental once the dealership took over, and I tried to explain to the manager that once another party took over the contract, the original contract ceased, and we had no further liability. We explained several times that we had no problem paying for the one day rental insurance which was the original terms of the agreement, but the manager kept repeating that we had "an open-ended contract." I have filed a formal complaint with their national headquarters for the way we were bamboozled.

I had a similar experience to the others on this forum. I had arranged though my insurance company, State Farm Insurance, to have a rental car while our car was being repaired from an accident. I scheduled the pick-up for April 20, 2011 from the location on Chesterfield Airport road in Chesterfield, Missouri, planning to have the car for two days. When at the rental facility, they said that they had a Yukon XL to give me. That was more than I had requested but it was only a nominal amount more. The rental agreement was for a flat amount per day, with unlimited mileage. I accepted their offer.

I drove the car straight home and parked it in our driveway. Two hours later, I received a call from the auto repair shop, telling me that our car was ready a day and a half early. So later that afternoon, I drove the Yukon to the repair shop, picked up my own car, and drove home (Enterprise and the repair shop are in close proximity to each other, and Enterprise has a drop-off arrangement with the repair shop). I drove it twice that day, for a total of 5.5 miles. Since the agreement was for unlimited mileage, it did not occur to me to check the mileage on the rental agreement before leaving, and I returned the car with the gas gauge where it was when I left.

I expected Enterprise to mail me a receipt, but they never did. After a couple of weeks, I went to the facility for the receipt. I was shocked at an extra $25 charge. They claimed the car had 50 miles driven by me (as I said, I retraced my steps and it was 5.5). Although they did not charge for mileage, they charged me for gasoline at $5.00 per gallon (for a car that got 10 miles to the gallon). I told the manager that that was impossible! I only drove the car home and returned it to the repair shop! He refused to admit an error on their part.

When I got home, coincidentally, our State Farm agent called to find out how the entire repair process had gone. Funny, you should ask that today, I told him and conveyed the story. Our agent called on our behalf. The most the manager would agree to was a 50% write-off. He said in their notes that I told them about how I needed the car to pick up my children from school (my children have all graduated from college).

Overall, I came away with the impression of a shoddy Enterprise, looking for false ways to boost their profit margin. I found it a very sad commentary on the business and especially distressing since Enterprise leasing has their headquarters in St. Louis.

I started renting a car from Enterprise, Warren, MI 13-14 Mile Road on Van Dyke about six months ago because my car quit on me and I needed a car to go to work with. I used my credit card for payment weekly until they double charged me the weekly rate. I told them when it happened that I will have my bank make them do a credit and block half of the charges. Jake agreed and even gave me 2 days free of rental for my troubles.

About six months into renting, I noticed that the back right corner bumper appeared to have paint rubbing off. I brought the issue to the manager, Jake's attention, and he accused me of having an accident and spray painting the bumper. This was ridiculous because I took very good care of the vehicle with no accidents at all and I bought this to his attention vs. he bringing it to mine. As well as I told him, if I was to spray paint the car, wouldn't I have done it again?

Also, during the same conversation, he stated that I never told him I was going to have my bank make them credit the mischarge. I have receipts showing zero balance and then this $163 charge appeared out of nowhere. He stated that he won't hold me accountable for the damage, but he can no longer rent me a car or ever again from Enterprise. I had already paid him the $190 at this week's rate with a money order due to a bank mess up. He lied and said it was for the week's previous amount. My receipts showed me at zero balance so I did not understand where he was getting this from? He did not make me sign anything and I returned the car.

I then got a bill from Enterprise charging me for the damage of the bumper $280, with a separate bill for the $160 weekly rate. When I called their Recovery Department the lady was rude and insisted that Enterprise did an investigation and the previous renter did not have any accident. I told her, "Well, I didn't either, so who did?"

I, again, explained the above comments and she told me then she will send this to Collections since I will not agree to the payment.

I am appalled. I cannot believe this company gets away with this kind of treatment. Now, I am going to get a mark on my credit because Enterprise will never receive a dime from me if I can help it! Anyone ever doing a class action law suit agains this scam of a company, I am front in line!

I rented a car from Libertyville Enterprise in May 2011 while my car was repaired across the street at Ford Dealer. Ford said they may and may not pay this time for the rental.

Enterprise came to Ford and drove me to Enterprise. I have done this many times before. When renting the car I explained what Ford said, then he said he hopes Ford pays.

I returned the car 1-1/2 days later to Ford and received a time stamped receipt. I asked the Ford Service Department where to leave the car, and they said, "Outside the service door."

Weeks later, I received a charge from Enterprise for a total of 6 days. I called four times and spoke with, among others, the manager and disputed the bill. Enterprise knew the details and still charged me although they knew I had it for only 1-1/2 days.

I, Sharon **, returned a vehicle back to your location on 07/15/11 after the inspection of the vehicle, and the company dropping me off at my destination. I received a letter stating I am responsible for a damaged mirror. I phoned the contact number of Erin **. I never got a response after several messages left. I finally got in touch with her and explained what happened. She was very rude to me. Her exact words were: "I believe what my employees said." And that's the bottom line. I stated to her the facts: "The woman inspected the car, gave my receipt, and your rental place dropped me off. Then, you mailed me a letter stating I damaged your vehicle." How can you blame me for something I was not responsible for? This is so unfair to an Enterprise customer that has spent thousands of dollars with you. Please intervene!

The car was filled with smoke. I got it cleaned and Joe said he would reduce the rate from $60 to $50. But in the end, he did not honor the price. I tried calling him and he is hiding. Some sort of a manager told Jason and Debbie, but no one gives messages. They charged me an additional $130.

I was in a car accident recently and had to get a rental to commute. My car insurance allowed a $50/day limit on a rental and had an agreement with Enterprise to meet the client at the repair shop to make it a fast and easy process. The Enterprise representative met me at the repair shop with a very nice rental that she stated was covered under my insurance. I gave my credit card information as required. I asked the agent if there were any costs that I was going to be responsible for and she clearly stated no.

After over three weeks, I returned the car thinking all was well. Not only did they take the $50/day from my insurance, they also took taxes out of my account for every day I had the rental. I ended up paying $80.00 in taxes. They never explained that it was a seperate cost (even though I asked). I was told my insurance paid up to $50/day and I was responsible for the rest. I would have taken a smaller, cheaper car if I knew this beforehand. They brought me the car (I never got to choose the car) and conveniently they brought one that was at my limit amount so they could get extra money from me. What a ripoff.

In August of this year, we would be flying from Ontario to Saskatchewan for our daughter's wedding. As we would need a car upon our arrival, I price compared at all car rentals and decided Enterprise would be our best option. I then booked online a full-size Impala, waved all insurance costs and put my husband as principal driver. The cost for our weekly rental would be $261.08. This, we felt we could afford along with the cost of a wedding. I had everything confirmed through email. I also figured it would be cheaper to rent the vehicle from Moose Jaw than the Regina airport, so my daughter would pick the car up in Moose Jaw and retrieve us from the airport.

Before we left home, I called the Enterprise office and asked if it would be okay for her to pick the car up. The woman said yes and all she would need to show is a credit card for confirmation. I explained we would pay for the car when we return it as we are the ones renting it, we only needed her to pick it up so she could come get us at the airport. That was fine with the office. However, we learned that when my daughter went to get the car, she needed a $600 hold on the car. As she did not have this balance on her card, her fiance gave his credit card instead. That was only the beginning of our financial nightmare. We then found out that since he was the one who had given his credit card number, he is the principal driver of the vehicle.

When we went into the office to get this straightened out and pay for our use of the car, we were given a balance owing of $517.80. Of course, we wanted to know why the discrepancy of the two amounts. We were told that as our daughter's fiance had given his credit card number, he was than the principal driver, our daughter was the second driver at $19.34/day and he had signed for the extra insurance at $57.99/day. I explained "No", I had waived all extra costs through email and given my copy to prove so. The lady should have said this when our confirmation had shown on the computer. He said it did not matter as a new rental would have overrode our previous rental agreement!

Was I told any of this over the phone? No. Also, our daughter and her fiance were not explained about the extra costs, what they were for, our intention to waive them and only told to sign in given spaces. We then asked why were they both put on as drivers, when it was us renting the car. "Because they came in and signed for the car", was the answer. You can imagine how this extra, unplanned and very huge difference of a cost to us was like a kick in the financial gut. This is a very sneaky, underhanded way of making more money. The dealer refused to acknowledge our previous email confirmation and simply said, "There is nothing I can do". Unless we get any kind of reimbursement, I am prepared to take this farther. Newspapers, media, internet. To think that these companies can take such unexpected, sneaky, advantage of people is the lowest form of mistrust one can imagine.

I asked to rent a car with enough space for four grown adults while my car was getting fixed at a nearby body shop called Kendrick's. They offered me a caliber. It was quite small, but I went with it anyway. When I got in, the car smelled like smoke, and I don't mean a hint of smoke, it reeked. They put me in a Jeep Grand Cherokee instead for $10 a day more.

I called them up 2 days later, asking them if they could pick me up at Kendrick's and they said I could just leave the keys with the clerk there. I asked them, "Are you sure I won't get charged for a third day?" They said, "No, we wouldn't charge for an extra day."

Not only did they charge me for an extra day, but they charged me for $75 worth of gas. When I rented it out, it was at 3/8 of a tank and they put that on the form. When I turned it in, it was at 3/8 of a tank. I made sure of that. They blamed Kendrick's on the extra day charge for not telling them until 3:30 in the afternoon the next day. Even though I told them the previous evening I was dropping it off.

They took off the extra day charge but they said the contract when I turned it in said it was empty. I told them I wasn't there when it was circled, but I know I turned it in with the same amount of gas. I am still fighting them over this.

My intent in sending this letter is to see if someone at Enterprise corporate, not local, can explain in better English than I type why a wide county-maintained road could even be compared to off-roading. We were on the road until we went off the road sideways. Why would no one make an attempt to pick up a client who just rolled their truck? We have never received even one "we are sorry" in any way, shape, or form. The corporate offices said that if they do not have $5,000 in a short period of time, collections would begin. I would just like to see why a county road is not considered a road according to Enterprise. All I ask is a reasonable answer. Then, I will make a decision that several people are begging me to do.

My wife and I were scheduled to be at a seminar in Cascabel, Arizona to attend a one-day National meeting on exotic birds and then return the next day. Cascabel is located south of Tucson on I-10 at the Benson, Arizona turn off then 22 miles north along the San Pedro River. The road is a county-maintained road which is asphalt for 16 miles, then a wide county-maintained gravel/dirt road. I had rented a truck from Enterprise because we were to pick up some large panels for making an outdoor aviary--this was the only reason to rent the truck.

The morning of the seminar, we had stayed in a Days Inn at Benson so we could be early to assist with the setup for the event. My wife was driving and about three miles from the Oasis turn off in a curve, something came out from the right and startled my wife. This is a wide road and two semi-trucks could have been meeting in this curve. However, it is open range, which means that in almost every trip, you will encounter cows and calves on or near the roadway. My wife turned left and then when she corrected, whatever darted out went back into the trees. But she over corrected and the truck went into a sideways skid, eventually rolling landing on my side resting there. Fortunately, no one died. Someone took us to the Oasis up the road with our five birds.

Enterprise took my wife's information and asked that we notify the local sheriff's office, which we did. They did not even send a patrol car because of no property damage, they just took the report over the phone. The staff at the Oasis righted the truck and got it to the Oasis. When we had no response or return phone call from Enterprise, we called the next day to check on them getting us another truck or at least some transportation. We were three and a half hours from home. They did not bring us a replacement vehicle and they would not even send anyone out to get us. Remember the Enterprise's saying, "We will pick you up?" Well, unless it is inconvenient.

They advised us to come to the Tucson Airport so they could help us but we have no car to get there. We begged a ride from a guest at the meeting who must now travel 70 miles round trip to take us to Enterprise to get another truck and then go back and pick up my panels. There was no discussion from Enterprise aside from, "If you want a truck, well, see you here." We arrived at the Tucson Enterprise and they have no trucks or a car equal to our cost, basically stating "here is a set of keys if you want to get home." I discussed, without threatening, what the Enterprise company had done to inconvenience us and we were told by several Enterprise staff members that, "No, that was not the policy. We should have done better. Do you want these keys to get back to Phoenix?" And the place where we rented the truck in Scottsdale said, "Sad story. Where are the keys to the car that we stuck you with?"

I'm not even upset yet, I thought. Then, they sent us a bill for $5,000.00 for the deductible on the Enterprise full coverage insurance. Their insurance, buried back in the legal mumble jumbo, states that "you are not covered if you are off roading." I can understand that and I can even agree with that, granted that if you leave the road surface of cement or asphalt on a county-maintained road, you are off roading. I explained to these people that it was a county-maintained road, a wide road, a flat road. They said, "Send us our money." I sent a letter of complaint and explanation without any response, whatsoever, from anyone at Enterprise.

8/31/11, I turned my car in for an insurance-covered repair. My insurance company arranged for Enterprise to pick me up for a pre-authorized rental SUV. Patrick **, the store mgr was my representative. He stated that I was "lucky" because they had a brand new Chevy Tahoe in and it had all the "bells and whistles". We discussed how the 80/20 insurance coverage worked and he said that he needed my credit card to secure my portion of the payment which came to $150.00. He ran the card and the charge showed up through my account immediately. I left with the SUV.

The vehicle was very new (2012), the technical and the manager did not explain the bells and whistles to me. There were no manuals in the glove compartment to explain how the SUV function. The next morning, I have a very big issue with the SUV and called the manager for help concerning how to work the lock mechanism in the SUV. He was very defensive when I asked him about the locking mechanism. "Is there any way to control it to keep it from locking automatically with the keys in the engine?" and he stated, "well, you didn't purchase the roadside assistance". So basically, I was on my own.

I was very confused and distraught about the new SUV new technology and the lack of information and support from the local manager. I called the 1-800 number and explained what happened to me. They looked up the answer and assisted me. I later learned after I talked with the customer service representative that evening, another $250.00 was charged locally on my card from the manager. That's a total of $400.00 in less than 24hours. I had the SUV a day. I called the 1-800 number again and a representative named Joe stated he didn't know the reason for the extra charge since the first 150.00 secured my portion of the vehicle.

I recently rented a car in DTW and returned the car on July 24th 2011.

Prior to the return, I filled up the tank to full at the local BP station less than two miles away from the rental return location. I turned in the car uneventfully, until I was waiting for the shuttle bus to drop me at the terminal. I just happened to look at the receipt and see that I was charged $26.97 for the gasoline. I questioned the agent, who checked in the car, and she asked me if I had a receipt. I said no, but the needle was on full. She rudely responded that I need to read the contract and I must turn in a receipt for gas or I am charged three gallons. I asked her if I could take the car to the BP station and get a receipt and she responded that the car had been turned in and I would have to rent another car. I asked to speak with the manager and after he kept me waiting for over fifteen minutes, while sitting in his office alone, he responded that the contract says I must have the receipt. He was very rude and I ask him for a card which he refused to give.

My company and I rent a lot of cars over the year and if this is how they treat customers, we will never use their company again. If that is the case that you need to have the receipt upon drop-off, then you need to inform the customer at the rental point prior to renting the car. I am sure it says it in their contract, but I have rented hundreds of cars over the years, and when the gas gauge says full, then it is full. They are gouging their customers for $26.97 each time a car is returned.

I am sure that most customers do not look at their receipt until they fill out their expense report or never at all. Their employees were rude and condescending implying that I was stupid that I did not read the contract. Honestly, maybe it was my fault, but who reads except when there is a problem and the attorneys get involved. I know it is a small amount of money, but if those were my employees, I would fire them on the spot. I am sorry this has taken so long to respond, and I have forgotten their names. They should send them to the Enterprise Rental Car School of customer service.

I just know that you have lost a great customer forever.

I rented a car for seven days through Expedia. I have a 5 year old. As always as I did in the past, I requested a car seat. The total rental charge was sent to me by Expedia. There were no charges for a car seat. I just happened to look at my credit card statement, and I noticed a big difference in charges. I called the enterprise, but they were not helpful at all. Also, one person asked me what makes me so special that I should not be charged for the car seat. They charged me $9 a day for the car seat.

This is stealing, misrepresentation and fraud. They did not tell me when I picked up the car that there will be an additional charge for the car seat. They did not even put the car seat in the car for me--what a customer service. For what they charged me, I could have bought three car seats, and then gave it away to the needy people. They are good at telling you about purchasing insurance, but not this car seat. It is like they want to sneak in any charges without telling you.

I rented a car and three days later dropped it off at a local garage where my own car had been towed. The tow company drove me to Enterprise who said that I could drop the rental off when I picked up my car.

I noticed an additional $100 on my bill when it came through on AmEx. I called and they said the car smelled, so I was charged an extra cleaning fee. This was not true. I was never informed of this fee and disputed it with AmEx, who removed it from my bill because they refused to respond to AmEx inquires. Now, even though the charge was disallowed, Enterprise put it into collection and noted it on my credit report.

Bethpage Auto Body called Enterprise for availability of a car at a discount price of $35.00 per day. When I got there, Craig told me that he does not have a $35.00 car but he can give me a car at the rate of $59.00. Anyway, to make the story short, Craig is a thief because he tried to rob me as much as he could. I will never recommend Enterprise to any friend.

My dad and mom were visiting my family from overseas and they needed a car. So, they rented a car from Enterprise (our usual choice) under my dad's name on July 5, 2011. Yesterday (August 22, 2011), my mom got a call from Enterprise saying that the car has to be brought back in because the it has been sold. They stated that they can rewrite the contract anytime if the car is rented over a month. My dad has already left for work and my mom was using the car. So, in good faith, we took the car back to the rental center.

The lady who started to help us (her name was Stephanie **) must have been new because she was asking for assistance from the assistant branch manager, Woana **. Woana was telling Stephanie to close the contract as it was and to start a new one. But, that was not good for us because we would end up paying more than necessary (I will explain more in details what the economical damage would be). So, I told both of them that the arrangement wouldn't be good for us. Woana started to act very rude saying that it is our responsibility to bring the car in after a month. Also, she didn't want to talk to us because the contract was with my dad and not with me. I asked her why we weren't notified after a month but they would not answer my question. They kept repeating that it was our responsibility to bring the car in.

Then, she started yelling at us saying, "It is not like we leased the car to you for you to drive them for more than a month." She was really making me mad. We came in good faith and we wanted to be treated as a customer, not some beggars. I told her that she was being very rude and that she was a **. Of course, after hearing that, Woana told Stephanie to close us out and not to rent us anything even though they had plenty of other cars.

Another assistant manager, Artin **, came over and closed us out. But earlier, when Woana and Stephanie was talking, I overheard Woana saying to Stephanie to give us back four days. So, I told Artin to charge us for one month and two weeks and leave out four days because Woana said so earlier. Woana heard us talking and redirected Artin not to give us any discount. I then asked for a ride back home but they refused to provide us the service. Artin even asked us to leave the facility but we did not comply because it was hot outside and we had to wait for our ride back.

While we were sitting there waiting for our ride, my mom tried a couple of times to reengage them but they were still rude. Also, we noticed that they were assisting other customers in a friendlier manner and even providing them with a ride back to their destination. Woana even asked me how old I was, which I did not answer, because the question itself was a sarcasm. They took close to $1,400 of money and treated us like a **. Of course, I swore at them but that does not justify what they did.

I recently rented a car while I was in Louisville, KY. I reserved a mid-sized car. I found the Dollar representative rude from the beginning, but dismissed it. He went over the information with me, but never informed me that I was being upgraded to a full-sized car. He gave me a list of cars to choose from and I selected one, not knowing it was a full-sized car.

Why would they offer me a full-sized car when I reserved a mid-sized one? I also spoke with the representative about the cost and will the hold be taken off soon after I return the car and he said yes. He repeatedly tried to get me to get the insurance and I told him no. We never spoke about an upgrade.

When I returned the car, I noticed the $362.55 charge and asked the on-duty representative about it. She explained to me that it was because I upgraded my rental. I explained to her that I did not and she informed me that I hit the accept button on the screen. When I rented the car, the rep went through the various screens and not once do I remember him stating anything about an upgrade.

When I called back to speak to the manager, I got my original rep that helped me the first time on the phone. He said his name was David. He informed me that it was my fault because I should have read each screen. I asked him why he would give me choices of full-sized cars when I requested a mid-sized and he told me that he gave me options.

That is not right and not fair. The day before I rented a car with Dollar, I had rented from Budget. I returned their car because the weekly rate was cheaper at Dollar. I was quoted a price with Budget and that was what I was charged. They did not do any sneaky practices by upgrading me in an untrustworthy way, nor did they charge me fees that I was not originally quoted. This is some shady practices Dollar is doing.

After joining Enterprise Preferred Customer Club, I made a reservation to rent a car for my family's vacation in North Carolina. We live in Florida and did not want to put the mileage on our car. I called the office before I went to pick up the car to find out if I could use a coupon I received. At that time, the gentleman who answered the phone informed me that because I was using my check card I would need to bring in my utility bills and pay stubs. I printed them out and then my family and I went to the South Tamiami Trail location to pick up the car at around 4:30 on Friday, July 29, 2011. When we arrived, the woman at the front counter informed us that because we were using a debit card we could not rent any car over a full size. She then went to the back office to check with another woman to make sure. Then she got all our paper work and asked where we were going. I told her we were heading to North Carolina and that's when she said, "Oh well you can't leave the state on a debit card". So here I am with my children all excited to leave and they are now just telling me that I can't leave the state!

And again she goes to the back office to ask the mystery woman behind the glass who doesn't even come out to address what I would consider a customer service issue. This information should have been made clear on the web site when the reservation was made. There is no excuse.

Enterprise car is misleading. They will say anything to get you in the car and then when you return it, they will charge you all these different fees when they initially said, " we don't charge those, it will only be this price, there will be no more charge other than this." It was a lie.

On August 5 it took me an hour and a half to get to the car. I wanted a compact, he said that because I waited he will give me a 2012 Mustang for the price of a compact, I said thank you. I asked if there would be any additional costs and they said no.I dropped the car and they printed the receipt and it was $75. I asked them why the price is high and they answered that it was because I got a better car. I told him it was done as a courtesy for my wait time. This all happened at the airport. I checked my checking account while waiting for the plane to arrive, they put a hold for $59.33 on my card which they said they would not do, then they charge d me another $50 for the rental, bringing it to a total of $109. I asked them when they will release the funds and they said that it will be released once the bank do.

Tried to get a hold of Enterprise at the airport. I asked for a manager to solve my problem but they said that the manager will call me, however until now, nobody called me. I felt that I am being ignored because they already have my money.

I had to have repairs done to my car from an accident in June. My car was taken to David White's Body shop and I was picked up by Enterprise. I got the car on June 20 and returned it on June 23, 2011. I was told by a representative that they would file the claim and refund by what I had paid toward tax. The balance from the tax was refunded in a few days. On Aug. 1, 2011, I checked my account an Enterprise had taken $60.02 out of my account. I called and a guy answered the phone and when I proceeded to tell him what happened he then put me on hold for about 10 minutes. Then he came back to the phone and said"now what happened".

I told him again and then he said I think what happened was Nationwide only paid for two days. I ask why and why didn't no one tell me that. He said "well you will have to be the one to tell them, they will cut you a check". I thought that was real rude. so I contacted the head office and they sent me a message saying that Chris would contact me. It has been two days and I have not heard from them. They had no right to go into my account without calling me letting me know that the insurance did not pay for the four days. They had no right to take money out my account, that is the same as a person stealing someones credit/debit card using it.

I want my money because between the body shop, insurance company they should have told me how many days they were paying for and the body shop should have told me it was going to take longer then two days. They left me at a hardship with money missing out of my bank account.

The car rental itself went smoothly (and Andrew was wonderful). It is the billing that is causing issues.

I paid for my rental in full through Hotwire.com, $163.03 on 7/25 with my debit card. My car rental was from Friday, 7/29 to be returned on Sunday, 7/31. When I arrived to pick up the car, the clerk explained that Enterprise would put a $150 hold on my VISA debit card just as security but would not process that amount. I bought insurance too at that point. I returned the car as instructed (leaving it in an airport parking lot and the keys in a drop box) and on 8/1, I received a voice mail message telling me that the car had been picked up, everything was fine, I would be charged for the insurance and it would be a figure between $22 and $25 --I don't remember what he said but it was below $30.

The bank processed the $150 in full. I have now paid $150 + the $163.03. I called the Kalispell office and they said most of the $150 would be reversed (minus the $22-$25 for insurance) but didn't say when. The more I thought about it, the angrier I got --they said this would NOT be processed, it was being held as security and I do understand how that works-- but it was, and as far as my bank account goes I do not have that money. So I called the 1800 Enteprise number to register a complaint; The first customer service person told me that after an account is closed, it would be 24 to 48 hours before the money is reversed and that it would be indicated as a pending reversal. But if it didn't happen in 48 hours, I should call not Enterprise but my bank. I told her the account has been closed but there was no notice on my bank account that a reversal is pending --at which point she started talking over me and I asked for a supervisor.

Her supervisor informed me first that the Kalispell Enterprise location didn't take third-party reservations and thus billed me. Then apologized and said he was incorrect, that they do take Hotwire reservations. Then he said that maybe Andrew in Kalispell had run my VISA debit card as a credit card, because Kalispell Enterprise by default can only run credit cards and not debit cards and this was why the $150 processed. And in any case, he said, the customer service representative in the call center had been liberal; The way banking institutions work, they can take money instantly but a refund --and that's what he said this was, it's a refund and not a reversal because they had to process it as a sale --will take up to seven days. If at that time I don't have my money, I'm to call not Enterprise but my bank.

On Friday, July 22, 2011, I rented a vehicle to be returned on Monday, July 25. The initial deposit of $177 was authorized for the rental. Upon returning the vehicle on Monday, I went to Enterprise Rent-A-Car on South Holland, IL and asked for clarity how much the vehicle rental will cost me if I extended it. To Monday, it is $161.78, Wednesday is $ 228.20 and Friday will be $325.69.

On Tuesday, July 26, 2011, I called Enterprise and spoke with Wendy to clarify what it would cost me to extend it to Monday, August 1, 2011 and she said $341.56. Also an amount of $241.56 was charged to my card and a balance of $100 when I return the rental on Monday. There was a serious miscommunication, which makes for bad business as well as me not using Enterprise in the future.

When a customer asks, prior to extending the rental agreement, what their cost will be, it needs to be articulated clearly from beginning to the end of the rental what's and how's. It was explained to me that my cost would be $341.56 with a balance of $100 and not a total rental of $518.56. When I surprisingly found out, I returned the vehicle. This is why I called and spoke with Enterprise for clarification and not just reading the contract and not really understanding the actual fact. I have to make sure and allocate money for other things as well as the rental. This puts a bad taste in my mouth; to have in my mind what I have discussed with Enterprise and then to have a higher price to be charged to my card.

I has a vehicle loss on 5/29/11, for which my vehicle needed repair. I had got an authorization from the insurance for the repair as well a reservation # for the car rental. My vehicle was repaired at Greenway Auto body and no complaints there. But in their dealership they have a Enterprise office. There I went for the car rental for 3 day use, from the 6/15-6/17 and left a security deposit for $50 dollars, which I was told by a Rebecca, they would go back on my card when I returned the vehicle. Its July 13th so far I haven;t recieved my deposit back. I have called multiple times and state the Insurance didn;t pay the full amount for the rental. I call the insurance and they state paid for all the balance, and that I shouldn;t have a problem getting my money back.

I made reservations prior to going home for a wedding. I called and gave my credit card information to lock in my confirmation number JH5F1B. I added my sister's name to pick up the car and asked if I needed anything else to do. Their answer was no. On 24 Jun 2011, when my sister went to pick up the car, she met with Matt and the problem of recharging everything to her credit card. She called me and said she thought I had everything taken care of and I said I do. The car charge was $67.17 and I gave her the confirmation number and I put it on my visa credit card.

To make a long story short, we got a hassle that my sister had to charge on her credit card $67.17 plus an additional $150 that will be returned if there would be no accident nor damage to car. I tried explaining that I already did that but we are being double billed. Anyway, he said those were the rules and didn't know whom I should speak with. So I told her to do it and when I got there, I would straighten things out.

I called the 1800 number and they said I wouldn't be charged but she would. My sister was given a white colt that was filthy inside and outside. It smelled bad inside and had about a little over 1/4th gas in it. After I arrived and saw the car, I said this is what they gave us in this condition? She said yes. I looked inside and there were plate and fork under the driver's seat. The car was filthy but I had no time to take it back so I cleaned it and went thru the car wash. After rehearsal, I went by the store and told Matt, whom I had spoken to on the phone, the condition of the car. I said I will have my sister return it but it was not given to us in the best condition. I asked what the $150 was for? To make a long story short, this was the first time I rented from Enterprise and received such sad service. Usually, the car is cleaned inside and out. I was crunched for time so I really didn't have time to argue but I won't do that again. I just wanted a clean car inside and outside without Matt making excuses that it was an older car, therefore was not in the best of shape. My thing is, if this is true, why rent them out?

Enterprise has deducted $250 off my debit car. State Farm Insurance is going to reverse me on my $250 deduction. Enterprise Rent-A-Car keeps screwing me around about turning the insurance claim into State Farm Insurance. Enterprise deducted $250. That was my last money until payday, which is next Friday. Enterprise Rent-A-Car company needs to quit playing around and get that car fixed right away so I can get my money back right away.

On June 30, 2011, I went to Enterprise to rent a car on Mcfadden Ave in Santa Ana, CA. A representative said I needed a major credit card but what I had was a debit card. I said that I have used it at Enterprise before with no problem. Then she said Enterprise is more strict now when using a debit card. She said I would need a bill or something with my name showing that I live there. I said I would need to go home for that but I don't live far. She started asking me for a lot of references and phone numbers. She said she would ask a lot of questions instead of my having to go home. I said I would rather go home because she was asking so many questions. Then she kept on and asked for the name of my employer. I said I want to go get the bill with my name on it at home and write down my employer and address and she can have it when I get back. Then she said you don't need to go home and I will just ask you the questions. So, we were going back and forth about it and she didn't want to drop asking the questions.

She was very loud and I said to her to speak a little lower and I thought it was rude. I didn't appreciate the fact that she wouldn't stop with her questions when I said I wanted to go home to get that additional information. I said I would appreciate to have someone else help me out here instead of her. She wasn't going to do that and the odd thing was all the other representatives were just standing there staring and not once did the manager cut in and try to help me out.

The representative was saying "oh...I am through with you and I am going to have someone else walk you out," when I said I didn't want her to help me any longer and wanted to go home for the additional information. The manager, who didn't have her name badge on where I could see she was a manager, never tried to step in until the representative was through trying to tell me off. I ended up saying a few not so nice things to them after being antagonized in the office. Then one of her representative friends followed me out to my father's car and was threatening me and pointing her finger and making comments to me from outside his car. Where has good customer service gone these days? A manager doesn't even step in when it is needed and waits until it escalates and the customer has enough to then step in and blame me for the incident.

I was in an accident in which my automobile was deemed a total loss. I acquired a vehicle from Enterprise Rental Car on April 22, 2011 for an indefinite period of time. I originally signed up for the Damage Waiver insurance and was told by Chad ** if I wanted to cancel that all I had to do was call the number on my invoice and ask that it be removed. I was not told to ask for him in particular. On the morning of April 27, 2011 at approximately I called the number listed on the invoice as directed and asked for the damage waiver to be removed. The woman asked for my name and said okay. I asked if I needed to do anything else and she said no. I did not obtain a name as I have used Enterprise numerous times and have never had such an issue with them.....I now wish that I had. The day prior to returning the car on June 27, 2011 I went inside the business and told them that I would definitely be returning the car the following morning and also questioned them about my charges as I was coming up being charged approximately $402.00 over.

Employee by the name of Jennifer ** said that the damage waiver was never taken off and that was where the additional charges were from. I then proceeded to tell her that I had called on April 27th to have them removed. She asked who I spoke to and I informed her that I should have gotten a name but I failed to do such. She then informed me that there was no record of my call and that the gentleman I had dealt with was not in but she would forward him the information and he would call me back. Well a week had gone by and I gotten no phone call so once again I went to the business and inquired about my charges. Shortly after my arrival Chad ** arrived and Jennifer ** explained to him what had occurred. He pulled me up in the system and proceeded to tell me that there was no record of me calling and asked if I had a name. I once again informed them that I did not but it was a woman.

He proceeded to tell me that at that time they had no women working at their location. I became even more irritated and informed him that yes you did as him, the other gentleman to his left and Jennifer ** where in the office helping other customers when I picked up the car on April 22nd. He said "Oh" and then proceeded to ask Jennifer ** if she had remembered me calling at which point she replied" This has never happened to me before..I mean I don't think so." Mr. ** then proceeded to tell me that he had called on May 16th and left a message inquiring about the insurance and payment. He did leave a message but at no time did he mention either of those things...only if I knew when I would be returning car as it had been some time.

I returned his call and left a message saying that I was planning on the 23rd...however dealings with the dealership hit a bump and I had to wait and return vehicle on the 28th. He informed he was not trying to argue with me and that he would refund me $194.90 from the time he called on the 16th to the 28th. Informed him not trying to argue but don't understand why I am having to lose approximately $305.00 due to your representative not putting it in the computer that I called asking for the damage waiver to be removed. He proceeded to give me the name of some manager above him by the name of Tony **....didn't tell me if General, Regional or what???

I called Mr. ** and left a message about what had occurred requesting to be refunded from April 28 - May 15. He left me a message saying that he had checked and the only woman that they had was in a training class all day and then asked if I had called the right number. Once again it was not their fault but mine!!!! I called him back and it went to voicemail at which point I let him know that the number listed on YOUR invoice is what was called and that I have documentation of such. Secondly that I did not appreciate the gross lack of customer service in this matter at hand nor being treated as a liar trying to scam the company out of money.

As of today, June 17, 2011 this matter has not yet been resolved. I will not stop pursuing this matter until I receive the refund that is due back to me as I did my part and called them.....now they need to do theirs and reimburse me the funds due to me. This woman who answered the phone was obviously a newly hired employee so to think that maybe she was with another customer or just simply forgot to put my request in database so the charges would stop is not impossible!!!!! I will never use this agency again and you better believe I will tell everyone and anyone about their shady accounting practices and lack to admit when they did something wrong and "right" the customer. RIDICULOUS the lack of guest service and more importantly concern and value in which they miserably failed to apply to my matter.

I rented a car from Enterprise on April 28th in Reno, NV and returned it on May 8 to Reno, NV. While checking in, my bill was almost $650.00. The man checking me in was not helpful. When I made the reservation, the estimated cost was a little over $400. I was told that insurance was $25.00 a day. I was billed for $35.98 per day. I was charged $58.21 "re-coup" fee for returning the car to the exact place I picked it up from. At the time of booking the car, I was asked where I was going to be taking the car. I told him I'll pick it up in Reno, into and around California, and back to Reno. The agent told me my 2 weekends would be $10 each. When I returned the car, I was told that was only if I had stayed local. I have rented from Enterprise before with no problems. This time, I was totally lied to.

The insurance company arranged a rental from Enterprise auto rental. My wife picked up the car and did a walk around with the store supervisor. No damage was seen or obvious. She was told at the time of rental that they would drop her off at the dealership where our car was being repaired.

3 days later, my daughter returned the car before closing time and was told they had sent all the drivers home for the day and told my daughter they would pick up the rental the next day. We received a call that there was damage to the car when they picked it up.

Then we were told that we are responsible for the car. I believe that once they refused to return the car and told us to leave the car in the dealer's parking lot that they are responsible for any damage. The damage they told us was underneath the car, something that you would not see on a walk around. This is not the first time this rental agency has tried something with us.

Renters beware do not rent from this company! They also provided this car with no gas in it.

We are being blamed for the damage to this vehicle that was not caused by us. My daughter drove this vehicle less than twenty miles; 1 trip to and from work (2.0 miles one way) and to return the vehicle to the rental agency (1.8 miles one way) and after refusing to return the car which is another 6 miles to the dealership.

I rented a vehicle on 5/7/11. I returned the vehicle on 5/13/11. At the time of return, I paid the amount of $359.69 with my credit card. I checked my credit card balance on May 17th. The $359.69 payment has been paid in full. I called my credit card company because there was a $200.00 discrepancy. I was in formed by the credit card company that there is a $200.00 charge pending from Enterprise that was submitted on 5/12/11 (the day before I returned and paid for my rental). I was told that Enterprise had to release that amount before it would be restored to my credit card.

So, I called the office where I rented the vehicle at. I asked for a manager. A guy named Andrew told me that he is who I need to speak to. I explained the situation and he could not explain to me why I was charged the day before I returned the car and did not know why the charge was still pending on my credit card and that there is nothing he can do about it. So, I asked him for a corporate number and he told me to call 1-800RentACar. I called this number and was given the run around for about 20 minutes before I actually got someone in escalations.

She informed me that I would have to deal with the local office where I rented the vehicle. She then asked me to hold while she called to speak to someone in that office. She returned to the line about 5 to 7 minutes later and said she spoke to the manager of the location where I rented the vehicle from and was told that they have sent the information to release the hold to my credit card company. As of today (5/19/2011), there is still a pending charge of $200.00 from Enterprise on my credit card.

After renting from Enterprise a number of times at this location, I've come to the conclusion that they have shady business practices. I have been misquoted prices several times, only to find out it was incorrect later on. They don't give you anything in writing to sign until you are already in your car with the keys in the ignition, which is not what I've experienced with other rental companies. After leaving the desk with a verbal agreement on the cost of the rental, the total has almost never come near the agreed upon price. The only reason I rarely pay close enough attention when signing the slip as I am about to drive off the lot is that my company is paying for the car. Employees have also attempted to pressure myself and other co-workers to purchase their insurance, speaking condescendingly at you when you tell them your own insurance will be enough.

Recently I arrived at the Enterprise location on a Sunday and requested a rental until Friday. The young employee, Paul, quoted me prices that were within my range so we agreed upon a car. It was not until I returned the car and saw the total charge that I realized he had booked my rental, and given me quotes, for a return on that Wednesday. It turns out my rental was only being quoted for three days instead of the five I had clearly requested. Approaching them with my issue only returned circular discussions and not an attempt at an apology. The only feedback I received were arguments from Paul in why he was right because he put the date in the system himself and blamed me for getting the date in the system wrong. After renting from them for weeks on end, myself and my co-workers have come to the conclusion that they have shady business practices and are condescending. I will never again give them my business when there are always a dozen other car companies to choose from.

I was quoted $232.92 for a midsize car rental..I ended up paying $537.32. The receipt states for a monthly rental it's $799.99 a month! I would of been better off keeping it 30 days. There is a $3.80 fuel charge..We brought the car back completely full..and my favorite a $60.00 surcharge..I have no idea what that is.

30 plus days in rental I was spending over $700.00 a month to maintain.

Travis picked out a 2008 Dodge Avenger SE. He told me my down payment would be $500.00 at $280.00 month, he proceeded to tell me that I could take the car that day. I explain clearly that today I did not have the money down and I need to settle with Rental Company first. I was just inquiring. He told me that the bank has approved you for this car. He asked me to bring documentation and that he would help me take back the Rental. I got the VIN number and we set an appointment for the next day.

I called the insurance company and gave them the VIN number and the agent said that the VIN number was for a SXT the luxury addition. Not 5 minutes later Travis called me and told me that he made a mistake. He meant to quote for a SXT rather than a SE. The bank will only let you have this car with a down payment of $1500.00. I told him that I could not afford that and that he will work it out if I fill out a promissory note and make a schedule payment of paying something every week. I told him I could not do that. He convinces me to fill out all the paperwork and told me that a manger would talk to me on Saturday. I went back to the dealer on Saturday. The Manager told me that he would try to get me in something that I could afford. After waiting for hours he gave me three choices. 1) Stretch the payment out on the 1500.00 where I can afford it. 2) Wait for a black SE to get here sometime next week to get the original price and down payment. 3) Due away with the down payment if I use my mother as a co-signer. I told him I would go with number #2. He told me to enjoy my weekend and holiday and will see me Tuesday.

Tuesday came; Travis called to ask me if I talked to my mother about co-singing. I said no, I decided on option 2. He asked me what his manager and I talked about on Saturday. He kept calling me at work. He asked me finally how much time did I need to pay this off in full I told him by the 21st of November I will have the $1500.00. He said ok, he needed to get approval and he would call me back. He called me back and said they approved and asked me to come down to fill out new paperwork with the GAP insurance added and a new promissory note. Now my payments went from $278.00 to $305.00. (I have both sets of paper work that both the dealer and me signed). He praised me and I left thinking I am an owner of this car. Other stuff happen with getting the stuff done to the car before the 35,000 expired that they end up giving me a gas card for $100.00.

I went to the dealership on 09/21/09 around lunch time and gave them $300.00 as my first payment towards my $1500.00 down payment. They took the payment and then I left with a receipt. Today Travis calls me to tell me that the bank called him today to say that the bank will not accept the promissory note that I signed and that I needed to have $1500.00 today or bring the car back. He went on to say that he would refund me only $100.00 to cover for the gas card and tax title and plates for the car. Can they do this?

Debra of East Brunswick NJ (03/06/09)I rented a car from this office on Monday 2/24 and had expected the rental to last 1 to 2 days. When the situation changed I extended the rental period to take advantage of a the weekly rental charge as opposed to the daily. I dropped the car off after hours and my son placed the key in the key drop box.

I had explicitly asked where their key drop was prior to leaving their lot when I initially picked the car up. The car was returned in good condition and properly fueled to a level that exceeded the level of the initial pick-up. I received a call inquiring where the key was from the enterprise office on the following Monday. I was unable to return the call during their office hours until Wednesday March 3, 2009. I explained that I had watched my son place the key in the drop box and was not in possession of the key. I was told that several other keys had been dropped in the interim and that my key was not to be found.

I was not advised at this time that they were continuing to charge me a daily rental key until they were able to secure one from their Harrisburg Pennsylvania office. I was told on Thursday March 5 2009 that the spare key was retrieved from the Harrisburg office and that the car was once again on the road. I had also inquired about the excessive charges against my account and was told that the charges would be adjusted. On Friday March 6, 2009 I noticed yet another additional charge had been placed against my account.

I reported the improper charges to my bank along with placing an additional call to the Enterpise office. It was at this time I was told that the weekly charge should have been 219.00 but an additional three days had been added to the bill in addition to being advised I would be charged an additional 250.00 to cover the cost of a key replacement. I witnessed this key being placed in their key drop box as instructed on Sunday March 1 2009. At no time was I informed of a lost key fee. To this date I have not received an adjusted contract. The stories are conflicting as to when the additional key was received making it appear as though they are double dipping by charging a rental fee for the same car to two separate parties. To date I have been charged in excess of double the weekly rental rate on the vehicle. This has resulted in overdrawn charges on my account. To date I have incurred 890.00 in fees related to a 219.00 rental charge.2/24/09 the initial HOLD charge 250.00 2/27/09 an additional charge 50.00 3/04/09 an additional charge 250.00 3/05/00 an additional charge 200.00 in addition I have incurred overdraft fees 140.00 Total 890.00

Cesar of Pico Rivera CA (02/17/09)On tuesday january 20, i flew 11 hours from my country in south america Venezuela, to Los Angeles on bussiness. As i did in 2 ocassions before, i reserve via the internet on enterprise web site. As soon as i arrive, i took enterprises shuttle to the rental offices and proceed to rent the vehicle. My reservetaion at the time was RF0P1K.

A nice young and new employee took my papers, but went back to check because i was renting with a debit card. An intransigent person by the name of calvin told me in a very rude and unproper way, that there was POLICY about renting with debit card, and that i coulndt rent if besides my debit card, i couldn show a major credit card.

Any way, the same enterprise people took me to another car rental, and EVEN the enterprise employee who took me there was AMAZED at the behaviour of this baylor character. this young employee had only been at this job for a month, and he expected never to treat a customer that way in behalf of the company...thast not he said, what they teach them before starting to work.

Also y told me, Sir., thanks for showing so much class to this boss of mine, everybody i am sure was ashamed of him in behalf of the company. Any way, in short, i went to rent and they denied me rental after 11 + hours of flight, because all of a sudden they grew a policy concius. Of course, as the biggest toy owner in south america, i will pass the word but this is another issue. Thanks for your attention

John of Chesapeake OH (11/27/08)Arrived to pick up car they did not have the car we were promised but replaced with another car. During the signing of forms Evan suggested the optional supplemental insurance liability protection which he said they would debit our account on hold and when we returned if there was no problem with the car they would return the 40 dollars they charged to my account. There were three people who heard Evan say this.

When we returned with the car Evan told us we owed the 40 dollars even though there was nothing wrong with the car. We asked him why the charge as he had told us if there was no problem the money would be refunded and he told us that he would never have told a customer that and we would have to pay the money. I feel that he was very misleading by adding this charge. If he had told us in the beginning that the money would not be refunded I would understand but this was not what was discussed . Like I stated earlier there were three witnesses to this statement.

Car renred by body shop for me where work on my car being done. Despite numerous requests to bill the shop I still get billed. I did not rent the car that day but they used my card from a previous rental. Company is terrible. I'll bet they charged both places. Never use them againaggravation with them and the credit card company and the body shop. annoying

John of Dover TN (09/07/08)The history. My company rented three sport utility vehicles at the Enterprise Rental Car of Rhode Island office in Raynham, Ma on 31 March 2008. The vehicles were destined for use in a dept of defense contract I had undertaken. When renting the vehicles I requested the full insurance package (as we always do when renting vehicles for training) and initialed all of the insurance blocks. During utilization the vehicles sustained scratch damage and upon return of the vehicles all damage was noted. Some time passed and then I received three letters from the Enterprise loss coordinator in Cranston RI regards monies owed by myself for damage to the three vehicles (one letter per rented vehicle). My first reaction was to question why they were charging me for damages when I had taken the 100% insurance and the second question was as to why the charges were SO HIGH.

In response to those three letters I submitted a letter to the loss coordinator office with the letter dated 27 May 2008 and received no detailed, written response as requested by that letter. I have enclosed a copy of that letter. When I received no response regards that letter I therefore thought further investigation had verified my claims. Obviously that was not the case. I returned from a training trip Thursday the 7th of August to more letters indicating I owed monies (although some of the amounts had suddenly changed from the first correspondence from the loss coordinators office in May 2008 and were less). I addition the letters stated that if I did not pay the amounts listed in the letters within 10 days my on file credit card with Enterprise would be charged In my second letter to the loss coordinators office (letter copy enclosed within) I detailed the following once again: The rented vehicles were utilized within a department of defense training contract and the vehicles used in training (on and off-road and the agent was informed of that). As always, when renting SUV type vehicles for training contracts, we utilized the 100% insurance. That feature was requested and ALL THREE insurance blocks initialed. The agent who processed our paperwork should have verified that fact.

I personally signed for the vehicles and initialed the insurance blocks. I was also the individual who personally requested 100% full insurance as I always do. In addition, the supporting paperwork (copies) sent to me from Enterprise shows clearly that I accepted the full insurance and that all three insurance blocks were initialed. Again, I respectively requested a full and detailed written explanation as to why this attempt to solicit additional monies has not been ended by Enterprise. I received NO response to my last letter to Enterprise just as I had received no written explanation after my initial letter to Enterprise. The third and final chapter in this saga occurred about two weeks later when my business credit card (WITHOUT AUTHORIZATION) was charged for the amounts listed in the last Enterprise letters. My CC company immediately contacted me when the charges were made and I immediately disputed those unauthorized charges and my CC company is currently investigating (Those additional unauthorized charges on my business CC account have created huge problems for my company to say the least). The hassles alone are monumental. In addition the unauthorized charges put my business CC in a situation where even though the charges are disputed it is held against my balance and thus my cards are turned off until resolution.

Basically took 8 business days to take a charge off on my Credit Card and that ended in result of a $12.50 bank fee. On July 11, 2008 I picked up rental car (***which I reserved a 7 seating VAN w/ concern for large luggage room. Was told by Jack the rep helping me the VAN was not at that location I would need to go to the other site location; I settled for the Dodge Durango which was $50.00 more; and was not the car I reserved.***) Back to Thursday July 11, 2008 rented car returned car 9am on Thursday July 17, 2008.

I paid the rental car w/ my debit card..paid in full....my debit card was charged on 7/17/08. I would assume the pending charge would be cancelled at least by 7/23/08. My error....I took advantage of my credit card and did a balance transfer for zero interest for 12 months...I wrote the balance transfer check on 7/23/08. Well the balance transfer was returned due to the pending charge was still on the account 6 business days later. I called the credit card company on Saturday 7/26/08 I was advised the pending charge was still on.

I called Enterprise on Monday at 8;10am on 7/28/08 spoke w/ Chad was advised he was sorry and will call accountant. On July 31, 2008 I called the credit company and was advised the charge was not removed until 7/29/08 and the check thus has been returned I re called enterprise sw Chad again advised I was upset about the service of the charge not being removed until 7/28/08 at midnight so really 7/29/08 Chad advised it was removed on 7/25/08 I stated it was not...and I requested to be reimbursed the $12.50 bank fee my banked charged me for the returned check....please note the rental pending hold on the credit card was for $718.and change...the check was for $9200.00... I advised Chad I take my credit very seriously and now I have a returned check that I issued to my bank and be charged a fee for Enterprise not releasing the hold in a timely manner. Chad stated he could not issue me a credit for the $12.50 bank fee I asked what can he do for his customer? Chad stated he will talk to his Manager but the next day is Friday and the weekend so I wont hear from them untill next week. This has been 6 business days no reply to date. This may be silly --- but i really don't think it is fair to me to have to just sit back and let the bank charge me $12.50 for something enterprise was at fault with. I know this is not a case for an attorney of $12.50...but for review to get the rental agencies to remove the pending charges in 48 hours versus 7 business days.

I needed a car for one day and was told the price was $40.99. I was fine with that. I was advised that I could pay with a credit card, I had problems with that and opted to pay a $200.00 deposit and use a money order. My total bill came out to $73.97 b/c I took the insurance. First, the car was dirty, inside and out and there was less that 1/8 a tank of gas. I turned the car in that night at the after hours location and called the next day to make arrangements for my deposit to be returned.

They told me (since it was Thursday 6/19) that they mail the checks out on Wednesdays and it will be mailed out the following Wednesday 6/25. Okay, I waited until Thursday since we are down the street from the location and called on Friday morning to find out why I hadn't received my deposit. The attendant stated that checks are mailed out on Thursdays and put me on hold to speak with the manager for so long until I hung up. Today is Monday 6/30 and I have not received my refunded amount. I don't understand that if I had no problem paying them up front why I can't at least receive my refunded amount that I am entitled to! I will NEVER use their service again!!I want my money returned

I was involved in accident with my car. My car insurance, State Farm Insurance, told me I had $500 max. for rental car. Enterprise told me that I had to take additional insurance which was $20 more per day,which was charged to my credit card company it ended up being $500. My car insurance company said I really never needed it at all. I will never deal with them again.

My mother was involved in a car accident the last week of October. We rented a car from Enterprise until her vehicle was fixed. She kept the car for 36 days and was told repeatedly that she would not be billed. The car accident was not her fault and the other driver's insurance company said they would cover all charges. When she returned the car on 12-06-07 she was told AGAIN that Preston AND Stephen Porter had spoken with Yolanda from Permanent General and she agreed to cover the charges.

My mother's checking account was debited the remaining balance which was almost $900 on 12-6-07. She has been at the Enterprise office in Covington twice trying to get this matter resolved and no one seems to care. Preston and another gentleman keep telling her Steven Porter has to give her the credit. I've been trying to reach him since 10am, it is now 1:30 and he is STILL helping a customer. This matter needs to be resolved immediately. My mothers account is screwed with several nsf charges that need to be refunded, as well as the $144 she paid to drive the rental car off the lot! Permanent General said all 36 days should be billed to them. I dont understand what the problem is. Enterprise needs to explain to their employees how to handle themselves in a respectable and caring way. Absolutely no customer service AT ALL and it isn't fair!

After discussing the policy with a custormer service representative, I was required to put down a $100.00 deposit. I informed the representative that I wanted to pay cash for all charges upon the return of the vehicle. The representative clearly stated Oh no problem this is just a deposit, we won't send the check in, you can pay when you return the vehicle. During the time that I still had the rented vehicle in my possession and still being charged, the check for $100.OO was sent in to my bank.

I rented a car for three days from July 1 a Saturday to July 3, 2006 a Monday. Was told by the salesperson that I could drop the car of anytime Monday. I dropped the car of at about 7 pm Monday. The rate for the 3 days was 25.99 per day. The car was a Toyota Corolla. To my horror I was billed until Wednesday July 6, 2006. I am now told that the drop box is just for my convenience( really??) and I would be billed until the next working day (2 more days for the companies convenience). And the 25.99 is supposed to be a weekend special and I am charged for $50 a day for the next two days for a Corolla!! Total rip-off. Looks like the company is not interested in long-term customers. Was a first timer here and am sure am not going back to them ever.

Back in May '01 I rented a car from Enterprise. The bill totaled $1380.00. I presented my credit card and told the Enterprise rep. that I would pay cash for the rental when completed. I paid by check (cancelled check in possession) a couple of months later I have a credit charge to my account for the same amount, $1380!

I disputed the claim with First USA ... they reversed the charge. A couple of months later I received a letter stating the charges would be reapplied. I am so frustrated. First of all my limit is only $1500. I was prudently trying to reduce my balance when this $1380 was fraudenlently applied to my account. How can this be resolved?

Jeffrey should send a certified, return-receipt-requested letter to Enterprise, demanding payment of the $1,380 within 30 days. If payment is not received, he can go to Small Claims Court.

I went to Enterprise because they were having a $9.99 per day weekend special. I flew into Massillon, Ohio on May 23, 2002. I picked up the car on Friday, May 24, 2002. I returned the car on Tuesday, May 28, 2002 at 3:30am. I parked the car in the parking lot in front of Enterprise and put the keys in the drop box like I was told to do.

I then returned to Texas on a 6:15am flight that same day. On June 10, 2002, a $463 charge was posted to my account. When I called Enterprise and talked to the supervisor (Jason), he told me that there was no way the car was returned on May 28. He said it was returned on June 10th and to this date has not been willing to only charge the $40.00 that is suppose to be charged. I have faxed him a copy of my plane tickets to show him that I left on may 28 (as per his request) but he still will not budge.

Anna should sue the company in Small Claims Court.

On July 21, 2001, I rented a car from this company. They asked me to sign a blank credit card receipt, authorizing a $300 charge, as a deposit. I specifically asked if I would be able to pay for the rental in cash, even though the deposit was on my credit card. They assured me there would be no problem.

On July 23rd, I returned with the car, paid for the rental in cash, and thought nothing more about the transaction. Yesterday I received my credit card bill in the mail. The company had charged my credit card for the total (about $100) even though I had already paid them in cash. I had specific personal reasons for not using the credit card for the transaction, that, in addition to being double-charged made me really upset.

I called the company and they said they would research the problem and call me back about it. Despite this particular office's track record of not calling back customers as promised and not seeming able to locate reservations that have already been made, they did actually call me back. I spoke with "Jeff" (who was probably the same guy who took my cash payment, but he gave no last name). He explained that somehow there hadn't been a receipt for the cash and so, at the end of the day the manager had charged my credit card account. They already had my signature on an authorization slip because of the deposit. He said they would credit back the charge onto my credit card bill (I am still waiting for that to happen but have no reason to assume it won't).

What makes me angry, however, was that they did not bother to apologize or even acknowledge that they had made a mistake and caused me a lot of frustration and trouble. Apparently, this sort of thing is a normal part of the operation of their business and I am supposed to accept that it is my fault for believing the representative who gave the impression that the office was competent and capable enough to take a cash payment. If I had not carefully scrutinized my credit card bill, apparently they would have never noticed the error. They gave me no reassurances that this would not happen again, nor apologies.

In service industries, a little acknowledgement of error and consideration for customers goes a long way. Since this office was devoid of both, I will continue to tell this story and post this story wherever I can.

On Thursaday, 07/13/00, Mr. Transmission authorized a car rental with Enterprise rent-a-car because my car was in the shop for warranty repairs. They dropped my wife off at Enterprise. Enterprise, after the paperwork was done, asked my wife for a deposit of $100. My wife asked "Why?" since it was being billed to someone else. Only had her checkbook, so she wrote them a check. She was told that the check was for security and would be held until she returned the car.

I called Mr. Transmission on Friday stating that I would need the rental car for another day. They approved it and said that they would call and authorize the additional day. When I turned the car back in on Sat. 07/15, I was informed that I could not get my check back because it was deposited into their account. They further stated that I would be mailed a check when they received confirmation of the second day use and payment from Mr. Transmission.

I thought they are using my money (over twice the bill) to earn interest while I fight to get it back. But I bet they would not give it back to me with interest. I wondered how many customers it would take to make this a very lucritive business practice. I asked for a national customer support number and was told I had to talk to LYLE H and was handed a business card.

I left Enterprise, but the more I thought about this the more I was sure something was not legal about this transaction. I tried calling Mr. H but was told he was not available until Monday. I went to Mr. Transmission and asked if they could help me. They called Enterprise while I was standing there. When he hung up the phone, he told me that they said they would release a check to me on Tuesday and I should receive it a few days after that. They have tied up my money from my checking account for over five days before they even send me a check without disclosing that this might happen. Is this legal?

I am currently waiting for my refund, but in the meantime I can not utilize that $100 nor earn interest off of it. I was embarrassed at how upset I was at not getting my "held" check back and frustrated that nobody at Enterprise could assist me today. They don't keep blank checks at the office but they sure were quick to take my money.

Frankly, it's not likely Enterprise or anyone else makes much on such a short float. It takes several days for a check to clear and in most cases, interest doesn't start to accrue until the check has cleared. This sounds like bureaucracy rather than skullduggery.