Enterprise Rent A Car

Address verification requirement not disclosed - I made a reservation online with Enterprise. I called the day prior to my reservation and inquired about pickup and drop-off times for the specific location. I arrived early and waited for the gentleman behind the desk. He could not find my reservation and had to call someone who did find my reservation. Upon learning that I am retired, I was asked to provide verification of residence and was refused services as I did not have multiple utility bills in my immediate possession.

I have reserved a car on a Friday recently to pick it up on the next morning. I was given a confirmation number and an email for the same, from Enterprise email. But the next morning, they called and said no cars were available! I was generous and asked them if they can at least provide a car by noon whereas I booked it to be picked up by 9AM, but the answer was "sorry, we don't have cars". I had to cancel my trip, room, flights in other locations and some of them did not accept cancellations due to last minute change.

My vehicle was recently wrecked and the other vehicle reserved a car for me at Hillside Ave. Jamaica Queens office. When I got there for the car, because my credit card had less than $250, I couldn't use it. I asked to use my debit card and was told I had to have a utility bill with matching address. I was on vacation in New York and I asked Gabby, "Do you suppose I walk around with bills?" I guess this pissed him off and he got upset and angry. I asked them, "Is it because I'm Indian? You guys are prejudiced."

I was screamed at and embarrassed in front of other customers and insults like, "If your credit card had the money, you would get a car." I asked if I can go get a money order and was told no. All of this happened on a Saturday, May 12. So I went back on Monday with the $250 on my credit card and had to wait two and a half hours then someone had to take the car to wash. The experience I got there is horrible, degrading and embarrassing. I hope to never use this company again and will take further action.

Condition of the car rented - On 10 May 2012, I rented a Toyota Camry from 601 N Randolph St, Arlington VA that was neither fit for human nor animal. The Camry with MA license plate #173LF8 appeared to have been cleaned; however, the odor of smoke and the ash remnants in the vent was so blinding. My teary eyes were very blinded; it was a miracle that an accident did not occur.

I had reserved a car with Enterprise through Hotwire.com. A reservation confirmation came from Enterprise via email. I called 2 different Enterprise locations to get information regarding the use of a debit card. The local branch said they could not rent me a car with a debit card because I had a Florida license, despite the fact that it had a local address on it. They told me that the only place I could do that is the Enterprise at the airport. I called the airport to make sure this was the case and the representative I spoke to said it would be no problem at all. In addition, I had done the same exact thing for in September (6 months ago) with no problem. I needed a rental car for a very important contract job. Knowing that I had spoken to representatives of Enterprise in two different locations, including the one I was supposed to rent a car from and got the okay, I took a 1.5-hour subway ride and an Airtrain ride to get to this branch.

When I arrived, I was greeted by a very nice young man who told me he could not rent me a car because I did not have 2 utility bills and a pay stub. Being that I am paperless when it comes to bills because that is the encouraged way to be and I do not pay utilities since they are included in my apartment maintenance, I did not have anything to show them. I showed them a local, valid student ID, among other things proving that I am who I am and live where I live yet they completely couldn't care less. They completely messed up my work commitments by being inconsistent with their information and rules and by not asking the right questions or disclosing the crucial information that I needed to know in order to plan my time and work.

I was forced to call my father so that he could take the long drive here and rent the car and put me on as an additional driver. The inconvenience and the absolute unprofessional nature of the way this company conducted the business with me is atrocious and has completely turned me off with ever dealing with this company again.

After calling Enterprise in Riverside, I was told that they were actually located in a body shop and could not bring a car to us as they advertise. I was then directed to another location to call which I did. I was immediately put on hold for an unacceptable amount of time by a representative named **. Ten minutes later, I started explaining to him that we flew into the Riverside Airport on a Saturday and was unable to reach them for a rental. He then started to argue with me that they were open and that I must have made a mistake with the phone #. Are you kidding? I travel the world over and call rental agencies more often than I care to. In fact, I used redial on Monday for the number I previously called on Saturday. He the explained to me that they were very busy and that he could not tell me when I would be getting a call back from another office that he rerouted my call to.

The office this man was at is 0.9 miles from my hotel location. I asked what type of car would be brought out to us and was told we'd get what they have and again explained to me how busy he was. I explained to him that Enterprise touts taking care of the customer and that it's his position to get a car to us asap as advertised when again, he became somewhat combative with his verbal attitude. Now, I know I can be less easy to deal with, since we do government work and have already gotten behind schedule by not being able to secure a rental car from any agency in Riverside, California, but his attitude and argumentative style used with me is less than professional. I normally would not even use this company, but thought I would give them a shot since we needed to be picked up at the hotel for a rental. If I could, I would fire this young man in front of his peers as an example of what not to do and how not to treat a client who could certainly send more business their way had the experience been more positive.

The short of it is, Enterprise obviously should be more selective in their hiring practices and also reiterate to their employees whom they are responsible to and where their paychecks originate from. I will never again use Enterprise Rental Cars and will take a cab in the future using your tax dollars that I was trying to save by enlisting their services if there is no other option available. Go ** yourself, ** in Riverside California.

I called, a girl answered the phone. I asked if she could help me, as I started to talk, she cut me off and put me on indefinite hold. I hung up and called back. I talked to another young man. This time I asked to speak to the young lady that put me on hold. He said she is with a customer and he could help me. I told him of my frustration and wanted the Complaint Dept.'s number. He asked if I could hold for a second and he never came back on. I am frustrated myself - a third time to call - and was again told by this person he is with a customer and to hold so he can get me the number. That is what I call a company that has gotten too big to remember who put them there in the first place. I will pay for good service! Their service is bad and not free. I will not rent another vehicle from them again.

Enterprise's current TV ads about 'caring' and 'wanting to fix your problems, even if you didn't rent from their particular agency, are certainly not what we experienced! On 21 Dec, we (6 of us, 3 were children) rented a family van in Utah, then traveled to Sacramento, CA for Christmas. On Dec. 23, while on I-80 just minutes from San Francisco, we were involved in a 4-car pile-up. We stopped in time but the car behind us couldn't stop and hit us from behind, plowing our rental van into a stopped truck. The van was totaled. We immediately called the Utah Enterprise office about our plight. "We'll pick you up!" their TV spot claims. Fat chance! We were told we needed to call a CA agency for help. They wouldn't even relay calls for us at first.

With our own GPS unit and our own cell phones, we began to call every agency we could find through the GPS - each said they could help and passed us off. One agent said he could get another van from outside of CA but it would take 18 hours and we'd have to pay for its transport to CA. We stood on the freeway for three hours until the tow truck driver took pity on us and shuttled us to the closest exit. We hung out at a local diner and called the local agent back for the third time. He was kind enough to drive over to the diner in a nice, big van and offered to drop us off at the tram to the Oakland airport, where he suggested we sit and pray for another van to become available at some future open-ended time.

Mind you, this was the afternoon before Christmas eve and we had three children with us! We asked him why we couldn't rent the van he was sitting in. He said it wasn't available. Every Enterprise agent told us they expected us to get back to wherever we came from on our own power through our own devices! So, we waited until our daughter-in-law got off a 12-hour shift in Sacramento and drove down to get us (7 people) in her Explorer. But, we did have a Christmas miracle. Early on Christmas Eve, we began our calls again, and finally one great guy at the Sacramento airport agency actually took the time to check out his fleet and found he did have a van sitting in his lot that would accommodate us (this was after multiple calls to this same office and getting no help).

However, when we got home after Christmas, the nightmare continued. Even though we weren't responsible for the accident, even though we sent required paperwork numerous times to Enterprise's Damage Claim Unit in March, we were still receiving invoices for $5,700 saying we were responsible for damages. It seemed obvious to us that no one agency within the Enterprise group ever talked to another. Every time we got a call or a letter, it was from a different person in a different agency in a different state. What a bizarre way of doing business. I will never rent from Enterprise again! Never, never, never!

I went to pick up my car. The agent asked me if I have full coverage insurance. I said no and that I have liability only. He said, "Then you need to buy insurance for the car just to protect the car or I cannot let you rent the car." I told him my insurance will pay all the damage if I had an accident. Now, he said, "What is the deductible?" Why do they want to sell me their insurance? I booked the rental in the company's website. They will pressure you to do whatever they want, because they know you need the car right now. Don't let them ** around.

Recently, while I was on the highway, someone hit my car from behind. After that, I had to call my insurance and explained the incident. My insurance called up the other party's insurance which is supposed to be the State Farm.

The State Farm has arraigned a rental car from Enterprise while my car is sent for repair. The car I rented was for 5 days. All the expenses were arraigned by State Farm only. But to my surprise, Enterprise car rental staff asked my credit card details for their records. I asked him why I should be giving my credit card details to them. The staff told me that "this is just for safekeeping purpose we keep in our records." Later, after I returned the car they have charged the State Farm and as well as to my credit card also. I talked to them on phone and asked them why they have to charge my credit card. In spite of giving me proper answer, they just disconnected my calls. However, I called them several times; they don't talk and just disconnect the call.

I have not seen such an irresponsible staff working for a reputable company like Enterprise Car Rental. They have charged my credit card $158 and as well charged State Farm Insurance of around $160. For me, each dollar I spend is accountable as I recently moved from Canada to US on job purpose. I would like a representative to contact me about this matter. So I can give all the detailed explanation about the lease (like reference number, the staff member names, the leasing details start date end date etc).

The branch I took the rental car was: Enterprise Leasing Company Of Philadelphia, LLC, 146 N Henderson Rd, King of Prussia, PA 19406, Phone number: 610 337 9444

Sexual Harassment: I rented a car from Enterprise 136 River St. Greenfield, MA, while my vehicle was being serviced at Country Hyundai Greenfield, MA. I disputed the charge since it was not the daily rate that Country Hyundai said I would receive as their rate. **, the manager, said Tom at Country Hyundai was lying and winked at me across the counter and said he would take care of me. I told him his behavior was unacceptable and to please stop. I am appalled at his lack of boundaries as well as his lack of customer service skills. I would like a representative to contact me about this matter.

I usually rent from a location in Donnellson, but on this particular day, they had no vehicles. I called around and the branch on Old Hickory Blvd. in Nashville had some cars. I made the reservation and I was told to bring a bill with my name on it. I asked the employee if a bill I get by email would be sufficient and he assured me that it would be fine as long as the company name and account number was on there and was not overdue.

I arrive at Enterprise and Mr. ** waited on me and he came and said the bill would not be good enough. I was told that the employee that gave me bad information was not that sharp and I said okay and commented that the employee was a ** and hope he had insurance before he hurt himself. Mr. ** followed me outside and threatened me and called me a **. I was not going to cause a scene so I left.

I tried to rent from another location recently that I have used for years and Mr. ** had put me on the do-not rent list. The employee at the location I usually rent from said I have a great relationship with their branch and I should file the complaint over this misunderstanding. I do not want to go the legal route but if I have to then I will.

I had our travel agent book a car with Enterprise in Waco,TX. My agent told me that they closed at or around 6:30 pm and would see if the Enterprise personnel would come back later that evening to get me a car. My travel agent failed to let me know that the full size car would be parked at the building next to the terminal. The issue with my travel agent has been addressed. I arrived around 9:30 pm and there was no one in the Enterprise booth while your competition was taking care of their customers. I approached the Hertz personnel and she said he was not around. So I had to hire someone to take me to a hotel.

The next morning, I had the hotel take me back to the airport to get a car and that was around 9 am. When I arrived, there was no one at the Enterprise booth and I was told by your competition who was at work that he was not around but had a number that I could call. I called the number and this person answered as a, Enterprise employee. I told him I was at the Enterprise booth and needed a car that I was to pick up the night before and he said no one would be available until 2:30 pm. He was short and didn't give me a chance to explain my issue. I called my travel agent and that's when I found out that the car was next door. I had a full size car booked and he gave me a compact car. When I returned the car, he acted like it was not a issue. I arrived in Amarillo at 11 pm Friday evening and your Enterprise booth was open and taking care of your customers. The question I have is why the Waco Enterprise booth closes and really doesn't give a ** about your customers.

On 03/26/2012, I called to the Enterprise Rental, location on S. Campbell in Springfield, Missouri. I reserved a compact car for Tuesday (3/27) to Friday (3/30). At first, I stated I would pick the car up at 7:30 and then changed to 2pm. The person on the phone stated I was fine to pick the car up at anytime that day.

At 12:00pm on 03/27, I picked up a Chevy Aveo. When going over the care, there were scratched and dents all over the car. It was visible that the car had hit something with the front driver side bumper and there was a huge mark. I drove the car back to my office (less than one mile away) where it set until I got off work.

At 4:30 pm, I got into the car and turned on the turn signal and my hand was stuck in pink goo. After looking, I noticed this goo was all over the steering wheel, there was paint on the driver side door, stains on the carpet and dirt under the seat. I called the store and was told I could bring the car back and get a different one. I went to the store where I picked up a newer car.

I drove out of the lot and around the corner and the front bumper of the car fell off. It was rubbing on the front driver tire. I called the store immediately and was put on hold for seven minutes. I then hung up and called back and asked for a manager. When a male did get on the phone, he never offered his name. I stated what has happened and I was bringing the car back (driving in the neighborhood behind the store with my hazards on). When I arrived, this gentleman made it seem as though I was the one who damaged the car. I then had to explain to him that this was the second time I had been there today and left less than four minutes ago.

I was then offered another car. I got to hear that this was such a nice car with leather seats and was told there was of a tank of gas in the car and it was "on them." I got into the car and there was less than a of a tank of gas. I went into the store and was told I could wait until they put gas in the car, but they had nothing else available. I had to go get my child for daycare and stated I would return.

When I arrived back at the store, an older gentleman took the keys and went to fill the car up with gas. While I was sitting in the lobby, the gentleman, who was the manager, was working with another client. He stated to this client "we have a couple of options I want you to be happy." Why was I not given this "couple of options?" When the car I was to drive came back, I was told you have a full tank of gas which is worth $60-$80 which would have been great, if I planned on driving more than 15 miles in the three days I will have the car!

I am so unhappy with this situation. I was given a car that was a severe safety hazard and in return I got a tank of gas that I will not use. However, the other customers in the store will be happy with their rentals because they got to pick their car. I have rented from Enterprise for many years, both through business and personal. I will no longer give my money to a company that does not take the safety of the cars they provide seriously. I could have had my son in the car and had a horrible accident.

I had to rent a car from them because of my insurance who scheduled them to call me. Anyway, to start with, I had an unwashed car and when I had to return the car, I called the office 4 times. No answer, so I just went there and I asked for a ride back to my home. The lady who worked there that day was the only one in the office, with a bunch of customers waiting around, phone ringing, etc. Her response back was, "Sorry, I can't give you a ride back!" I just moved here, I have nobody to help me and I had no way to get back home. This is not right. Enterprise Rent A Car isn't worth my time or my money! We will never use them again!

I booked a car through an Enterprise agent in Kelowna, British Columbia for an economy car to be rented from Enterprise at West Ocean Boulevard in Long Beach, California. When I phoned the Enterprise in Long Beach, the agent asked if I could wait 15 minutes while he dealt with another customer or whatever.

In the meantime, I phoned my son Seth at Long Beach Airport and told him to take a taxi to the Ocean Blvd Enterprise, which he did at a cost of $40.00. Upon getting to the agency on Ocean Blvd, he was told all the agent had was a full sized van, which was much more costly. My son asked the agent for help in trying to locate an appropriate Enterprise car and was told first that the agent had told me over the phone he had no cars. This was a lie, as he never told me any such thing. Otherwise, I would never have sent my son to an Enterprise auto rental without a car. My son was on a very tight budget and the $40 he spent was what it would cost him to go back to the airport. The agent was rude, didn't make any attempt to help my son find an appropriate car rental and refused to phone around to assist my son.

Over the past seven years, I've only used Enterprise as my niece was in charge of hiring Enterprise reps for southern Alberta. Well, because of this lack of courtesy and concern for my son, I will now take my business elsewhere and I'll recommend many of my coaching friends to do likewise. As far as I'm concerned, just having an agent lie to my son was bad enough, but also to not assist him in his circumstance was just terrible. I hope this was just an infrequent mistake by one of their agents and his cohort at the above office. I have had only great service from the offices in Kelowna, British Columbia.

I booked a car with Enterprise on 16th March, 2012 at 3 pm at Galveston, TX. I was told that a car will come and pick me up from the place I was staying. Based on this assurance, I also booked tickets for a concert that evening. Now it is 6 pm, one representative impolitely informed me after calling them six times that I won't be getting a car. Can Enterprise be held liable for the mental harassment and my waste of time and money?

I returned a car on 2/7/12 and was told by Sean I damaged the car and he would need to file a claim. I had exchanged the car at another location due to Sean was pushing me into getting a large car so he can charge it to my insurance due to my car was in a wreck. I got tired of him, took the car, and then exchanged it at another location. When I brought it back, he did question me why I exchanged car but I didn't answer. He came back and told me he would need to file a claim with my insurance and asked to charge my deductible. I informed him I didn't cause the damage and to check with the other location. He said he called and they stated there was no previous damage. He started to yell at me at the location, so I left. I got the regional manager Jason at **. I called and got in. He was on vacation for a week, so I left a voicemail.

I got a letter on 2/16/12 that was post marked 2/13/12 and dated 2/9/12 from the Damage Recovery Unit. If I need to contact them, the number is 1-866-300-4407. The letter stated, "Upon additional investigation, our office has closed claim for damage/loss to our vehicle." Jason called me two weeks later after I already filed a BBB complaint. He was so rude. He questioned what happened and stated that's not what Sean stated. He went on to say I should be ok now because I don't have to pay. I never got a sorry. I got a reply from the BBB. Enterprise stated I wanted to have Sean fired and situation is resolved. I was so upset that a company would lie on me and not even say sorry. I am done with Enterprise.

I drove a National car from EWR from their Emerald Aisle frequent traveler program. It was my second rental there. The program is to pick any car from the aisle and go. I did a cursor inspection looking for scratches and obvious dents and found none. I drove the car for 4 days. Upon return, they indicated that I had dented the car, that is was larger than two inches deep and that I owed for the repair. Standing on top of the car, I could not see the damage. I had to view the car from the back, straight down the length of the car to see a slight indent. The "dent" was less than two inches in diameter and only 1/8 inch deep with no scratch or damage to the paint.

Regardless, it was not done on my watch. I immediately refuted the claim and refused all additional charges. Right now, I am awaiting the results of my dispute. Interestingly enough, a co-worker rented through Enterprise and got the exact same thing. He allowed them to charge his credit card $500 for the damage he did not commit. What is going on here? I picked up an Enterprise car this round and made them mark down the obvious issue on the bumper like I always do. They try to say no, as always, but I don't relent. I got into the car and saw two damage forms. One from earlier in the month saying there was damage on the car in the spot I pointed out and one from that day saying the car had no damage. This is starting to smell funny. They should legitimately get compensation for damage done to their cars, but either their process is needs some work or they are running a scam. I am out of town 75% of the time. If Enterprise can't handle this process better, I can and will take my greenbacks elsewhere.

It wasn't bad enough that when I rented a car from Enterprise that I was given an unwashed auto. Six months later Enterprise accessed my credit card without my authorization or notifying me. I then had to spend all weekend cancelling all my credit cards because it was the same date (02/09/12) that four other charges appeared on another of my credit cards, after my ex-roommate had skipped out on me. When I emailed Enterprise Corporate I was ignored. I then called Enterprise at Fountain Valley, CA, and found out that the employee had decided to charge my cards six months after the rental, saying that I did not pay. I asked her why would Enterprise do such thing without my authorization or at least notification? She lied and said I had been called. I then called my insurance company, and was told that Enterprise never billed them. I then called Enterprise FV and left a message with the claim number, fax number, and claim adjuster's name.

With all of this going on and even after reporting the fraudulent charge to the police, Enterprise still has ignored me. As a CPA candidate, this kind of serious lack of business sense practice can lead a business to great losses, even death of the business, eventually.

I walked in with my family and there were agents just standing around. I had to go to the counter to see if someone would help me. I already had a rental reservation. So then Layne approached and ask if I had my reservation and I said yes; then I asked about the extra insurance to purchase. He couldn't completely explain, but I knew what to take, as you see in my contract I took all too be safe. I wish he was more knowledgeable being as a rental agent. When I was finish he grab 3 bottles of water and said here and took me outside to get my car. I was looking at other cars just in case I wanted to upgrade.

He didn't even give me a chance to ask. He said, "Here, I'm doing this favor to you so take this car, because I'm doing this favor too you." How rude of him to say that. I don't need his favor. Who is he to say that to me? My husband said to send in a complaint about this agent. I rent from Enterprise Aiea before. I never had anyone say that to me. I will never rent from Enterprise again. Please give a respond to this letter.

I reserved a car for 2/24/2012. I asked them what I needed to bring because I was using my debit card. They said either a pay stub or a bill with my address on it. So they came and picked me up. I gave them all my information and they said they needed my utility bill so I had a cable bill. They asked me to open it and told me that because I had a past due balance they couldn't rent me a car and I had to call them and pay the bill--this after they $350.00 out of my bank account! So I showed them another bill with my address, my insurance bill, and they wouldn't accept it. Meanwhile, I had to call my cable company and pay my bill.

I was so embarrassed there were other people there watching this whole transaction. Then he wanted to talk to my cable company to make sure I paid my bill. The cable company told them that I was a long standing customer and shouldn't have a problem but it didn't matter. I felt so humiliated, especially since I have used them several times before. What kind of company won't rent you a car unless you pay your cable bill first? This was a very unpleasant experience. They treated me awful and I don't think they should get away with it.

I was in a car accident last week and my dealership has agreed to pay for my rental charges. With that, I decided to pay for the additional auto insurance on the car, for $14.99 per day. On this Tuesday, I got a call asking if I could come to the dealership to pay my balance. I had the car for five or six days. I agreed and went into the Enterprise center to pay the balance, which was approximately $130.00. Today, while on my job, I got another call from Enterprise regarding my recurring balance.

I asked the gentleman to please leave me a message on my voice mail, because his call was not an emergency. He then stated to me, "This may not be that important to you, but it is important to us. You need to take care of your balance!" First off, I owe thirty dollars at this point. Not only am I insulted, but was spoken to very harshly. Please fix this situation before I go back to that location to make my next payment.

I spoke to the manager, he did not apologize for his employee's rudeness nor did he try to honor my request of leaving a message. The only reason my car is at this location is because my car is there. I will not ever use you again and don't appreciate being treated as a criminal!

My words for Enterprise rent a car, are nothing but horrific and disgust. I have filed a complaint with the BBB, and with other consumer agencies, as well as with several regulatory and banking departments, regarding their actions, behavior, slanderous actions, discriminatory, and outrageous lies, that they have placed in their system, and the impossibility to speak to anyone regarding any of these matters. Their automatic presumptions, and their pompous attitudes are actually extremely scary, in the sense that they actually believe that they are right, and refuse to listen or believe that everything that they have in their system is worse than untrue. The scary part is that they actually believe that they have the right to pass judgement, and that they have no obligation to their customers/consumers. They actually believe that they have to do nothing, and get everything, and the utter disrespect is worse than deplorable. I do not know if my words are making any sense, or if my point is coming across clearly, or at all.

There is nothing but guilt and wrongness when it comes to this company, and those words are way too extremely kind. I do not know if this form or complaint will do any good, or where it goes, or what it is about, but I am sending it anyway, for the damage that they have caused, is actually punishable by law in the criminal sense, let alone civilly. They actually believe that they have the right to do what they have done, and actually believe that they are right in doing so. In actuality, it is hysterical, because that is how unimportant they are, and how they are the laughing stock of the earth, along with many other companies/corporations who do the same thing to me, and everyone like me, or those who actually believe that they are better than me. That is the funniest thing of it all. Although I find it all to be more than hysterical, it is actually extremely sad that, that is the what these companies believe that they can and do.

They can be sued, worse, for their offense, and no one seems to believe that they have done anything wrong. The companies can just say that people owe them, and then write and say slanderous things about anyone, and the only reason why they get away with it, is because any reporting agency lets them get away with it. So does anyone else, for that matter. The details of what they have written and said, is not even presented to the people that they write it about. They hide the "screens", and say and do what they want, and they have absolutely no proof, for it is impossible for them to have any, because it is all falsehoods. Even when I told them it is not true, and request copies or information as to where they got the information that they "reported", and they refused to be of any assistance, which is the same way they are, when they actually renting their cars. They think that they are above me. They don't even know me, and they have worse than crossed the line. If your agency doesn't do anything about what I have written, then you are just as bad. I don't want them to just remove the information, I want them in jail for what they did and do.

No wonder our economy is the way that it is. It's just an economy. They not only have no business being in business, as I have already stated, they belong in jail for what they did and do. And on top it all, they now owe me at least a quarter of a million dollars, and that is being kind. In addition, it seems to me that someone else is collecting on the debts that is owed to me, which is allowing these companies to treat me and others the way that they do. The reason for consumer agencies, is to protect the consumer, which is not happening at all. There is no protection or rights for the consumers, and these companies are all getting away with it all of it, and no one is doing anything about any of it.

The details of this complaint is too long, and if there is a response to any of this, then I will be more than happy to provide explicit details of everything. If there is anyone, or any agency, or anything, who I feel has the authority to do something about what I have tried to explain, or the ability to do something to make any of it right, then I would be again, more than happy to provide every last explicit detail. Everyone jumps the gun, makes their own conclusion and decisions, without knowing any of the facts, without knowing anything, and in finance terms, is it all worse than speculation, and extremely risky, and they will all, if not already, lose, and everyone will suffer as a result.

In the mean time, the problems that they have caused me, and the time and aggravation, to say the least, is worse than inexcusable.It is criminal. The persons responsible, need to be held accountable for their actions against me, and anyone else they did and do this to. It is murder, attempted murder, and assault, and these are the things that I am writing about, and I have tried to contact the police, but they are too busy saying, "if they don't want you there", then they have the right to tell you to leave". Without question, reason, or the right to do so. And when I am in my own home or space, they still say, "well". So there is someone, or some company, or something that is causing this, and I have some very good ideas and proof that I know exactly where it is coming from, but there is no one who helps, or no one who wants to know the truth, because they are too busy kissing up, to try to get to these places, instead of wanting to know the truth. Even if all of this makes no sense, it doesn't matter.

There is a consumer, writing worse than a complaint against this company, and many other bigger companies, and no one is doing anything about it, except letting them all get away with it. And when i said murder, attempted murder, assault, abuse, aggravated harassment, invasion of privacy, breaking and entering, stealing, robbery, I am not even exaggerating. The responses that I get are, "it's a civil matter"', "we can have a police officer come to your home", "we cannot take a report over the phone", "what is your name, number and address", and nothing about going after the parties responsible, nothing about what they can do to investigate, nothing. Until it will all be way too late. Nothing but guilt to the companies responsible, and the people as well. I also believe that the consumer agencies are just as responsible, and in on it as well. I have treated everything in my life as if it's no big deal, because of what these people and companies have done. They worse than belong in jail for what they did and continue to do.

I rented a car which was damaged in the trunk door. The bill was for $1,203.83. Four items in the invoice were rejected by my insurance company (Hartford). The three items were: 1 Administrative fees $100.00. 2 Loss of use $89.37. 3. Diminishing of Value $91.37 4. Flex additive $6.00 for a total of $281.00. My insurance company said:

Accident, appraisal and/or administration fees are considered associated operating costs of maintaining fleet vehicles and are not owed by The Hartford. This fee is not included in our payment.

Loss of use is not considered by The Hartford for rental companies because a period that a vehicle is not rented is already computed into the rental costs. This is not a provable figure and is not included in our payment

The Hartford does not recognize the existence or presence of a diminished value in relation to this claim. Any such loss, if incurred at all, must be actual, measurable and provable. Speculation, opinion and/or theory are not recognized as proof. If a diminution of value is actually incurred on a commercial-fleet vehicle, it is likely to be incurred upon the vehicle's registration and placement into commercial-fleet service and would not therefore be attributable to this loss. If vehicle is rental, vehicle in question is to be sold wholesale and therefore not subject to DIV.

Flex additive requires documentation from the paint manufacturer indicating that is has not already been contained in the formula. No such document exists in the demand. Therefore, this charge is not included in our payment.

I obtained a loaner car from Enterprise in Rehoboth Beach, Delaware, while my vehicle was being repaired. While dealing with Dan (the check-in guy), I mentioned repeatedly that I would take whatever car I could get, so long as it would be on my insurance company's tab, and not my own. I was assured and reassured that this would work out just that way. As I always do when renting a car from any company, I verbally declined any additional (unnecessary) insurance options. The contract was printed off, along with various markings put on it to show me just where to sign, and initial (to make it quick and convenient for me, yeah, right!). Being the idiot I must have been, I fully believed that I had made it abundantly clear, that I did not want anything that my auto insurance company wasn't going to pay for, so I signed and initialed where the marks appear on this form.

One day later, I received a phone message from Sean at Enterprise (interesting, it wasn't Dan making that call), saying they wondered if my loaner car was working out okay for me, if not, I could come back in so they could give me a larger vehicle, since they had them in stock that day. All I had to do was call back, to let them know if I was interested in their offer. Since I was not even considering switching cars at that point, I saved the message on my phone, and pretty much forgot about it. The Enterprise car was turned back into them 10 days later, via their approved drop-off procedure. A day or 2 later, I get another message from Sean at Enterprise. He hoped, that I enjoyed my rental car, and just to let me know, my portion of the total bill came to only $245. Say what? The message went on to say that the charge would be run through the credit card I left on file there later that day, if he didn't hear back from me first. Naturally, when I called him back within the hour, he was 'busy', so another rental agent informed me that I had managed to ring up over $200 worth of optional insurance charges. When I told him that no way in ** did I ever agree to any optional insurance, he said he'd have Sean call me back 'real soon'.

Three days, and about 3 phone calls placed to Enterprise later, I finally talked to Sean. He basically told me "oh well, you initialed the contract insurance boxes, so you must have wanted the coverage". Right now, I am still trying to get a breakdown of the total charges, which have already hit my credit card. The numbers are just not matching up. It also annoys me that apparently, I'm being charged for an 11 day rental. Enterprise came and picked me up at 11AM on January 16th to go get my car. The car was returned via early drop-off before 7AM on January 26th. Calling that 11 days is like calling Enterprise honest and ethical.

What I came to learn just two days ago is that that voice mail I had hit 'save' on, eventually did go on to mention something about a 'friendly reminder' about my 20 some dollar per day insurance coverage (this amount does not appear anywhere on my copy of the contract). I never even heard that part, since they started that message off by acting all nice and interested in my satisfaction with their rental car. If you listen to it long enough, at least 30 seconds into the call, they tell you about some charge they managed to get you to sign up for! The reason for this apparently, is that even if you cancel that (usually ridiculously unneeded) coverage a day, after you got the car, lo and behold, the Enterprise dude who signed you up for it earns a bonus for getting people to agree to (knowingly or not, doesn't seem to matter to them) their optional insurance. My, what an excellent incentive for them to mark the wrong 'sign or initial here' boxes! Then "oops", I'm guessing they apologize profusely, if you do catch their 'errors'?

If you're going to rent a car through Enterprise, just be careful, and do not trust them, otherwise, there's a good chance your complaint story may appear here soon after my own.

On 2/3/2012, I had an online reservation at 2 pm. I called at 9 am to see if I could change it to 10 am and spoke to Pat **(Area Manager). He said he wasn't sure that he could do it but would check. After 10 minutes of holding, Meg got on the line and asked if she could help me. I was a little confused as this was what Pat stated he was going to do. However, she advised me he had left the building but she would be happy to assist.

At this point I was livid and asked to speak to the Manager. I spoke to Lee who took my complaint and my reservation. He said that someone would call me when they arrived at my location at 10 am.

My entire family and I have always rented from Enterprise for years. I had even convinced a friend the same morning to rent a car online with them. I have even continued to do so when they came up with the $150 deposit that I wasn't pleased with. Nonetheless Pat's actions were very unprofessional and doesn't leave a good example for his downline at all.

I do not want to ever work with him and would like him to contact me and explain why this happened. Thank you.

I rented a washer dryer combination almost 2 years ago. I paid 27/week for both. I was unemployed the last 2 years and the store was aware of this. I have bought several items from this store and they were paid off. Last October I got a month behind in my payment when my unemployment ran out. Eric, one of the clerks at the store, told me it would help me if they picked up the combo and then they will deliver it back as soon as I get a payment. They called daily, asking when I was wanting the combo delivered to my house as they do when I was behind on my payment (at least 3 or 4 calls per day to me). I got the combo back the following week. I continued to pay for the weekly. About the whole month of November I asked each week how much I owed, thinking they were almost paid up.

The last week of November I asked a clerk John and he told me $79 if paid by 12/11/2011. I had my 3 year old grandson who was not wanting to be in the store and wanting to go home, so my mind was on getting him out of the store before he threw a big fit. I didn't think to ask what John meant by giving me the date. With $79 left owing that meant about 2 more payments 3 at the most. The next payment I missed because my mother was rushed to the hospital in critical condition and I was helping with her and forgot all about my payment. I went in the following week expecting to pay off my account; this was on the 12th of December a Monday since the store is closed on Sundays, which was the 11th of December. I asked what my payment was going to be since they charge a $5 late fee; Sabrina told me $300 something. I was shocked and asked again. She told me the same amount! I was so mad my blood pressure must have been boiling but I tried to remain calm. She told me since I did not pay the combo off by the 90 days, my payment goes up.

I have no idea what she is talking about and was never told about a 90 days same as cash, except when I first signed the contract and thought it only applied to that time. I have had the combo picked up about 3 times due to getting behind in my payment and got them back twice; it was never explained that the 90 days same as cash started at the time I got the combo back. I started trying to contact the store after about a week and a half after the last time the combo was picked up. No one would return my call. I called two different stores and had the clerks there call the store where I was buying the combo. I have yet to get a call back from the store. I contacted one of the clerks that use to work at the store last Wednesday and he said he would find out why the manager was not contacting me and went on to tell me I could transfer my account to his store and he had spoken to the manager and they no longer had my washer dryer, which I only owed about 200 something at this time. I was continuing to make payments even though she said I owed the $300 something on the combo.

This John told me the manager was not in the store and he had called her on his cell phone when I told him I was going to call the store. I was very upset that they had sold my combo while I was trying to get them to deliver it back. Sabrina knew I was not going to just give up on these items since I had paid over $2,000.00 for this combo. Why would anyone in their right mind just walk away after paying that much. I was also told the price was $600.00 for the dryer and $800.00 for the washer. I have paid way over that amount. I did contact the store where I rented these items a few minutes after I had talked with John and spoke with Eric and asked if Sabrina was in the store when I heard her voice in the background and he said she was there. I have no idea why John lied to me about saying Sabrina was not there and he had called her cell phone to get in touch with her. Eric told me he would find me a washer and dryer and have it delivered to me. I have not heard back from him yet and I spoke to him on Thursday or Friday.

My spouse was rudely mistreated and ignored as a client by employees at Enterprise rental location at Windsor Locks, CT.

While recently in the US, I rented a car from Enterprise, as I had in the past. I have been satisfied with their service and felt fairly treated. Their employees at Chicago O'Hare airport are fast and friendly. This time however, two months after returning to my home in Europe, my sister in Chicago told me that she has heard from Enterprise: I supposedly ran a tollbooth during the time I had this car. This cannot be, as I simply hate to drive on U.S. highways and avoid them whenever possible. I was neither on a highway nor anywhere near a tollbooth during this visit. Additionally, I was nowhere near the area where they claimed this happened. Enterprise writes that they have paid the fine, but will charge me both for the toll and $15 for their "administrative and processing charge". If it were possible that I had done this, I'd let it go, or own up to it, had I done it deliberately. Who wants trouble? But I have been a loyal customer, and find it regrettable that a company resorts to tricks like this, just for a few more dollars: the car rental was expensive enough. I will contact Enterprise, and will certainly post here in the event that they admit the mix up and do not in fact charge me. But until then: don't use this company!