Enterprise Rent A Car

I obtained a loaner car from Enterprise in Rehoboth Beach, Delaware, while my vehicle was being repaired. While dealing with Dan (the check-in guy), I mentioned repeatedly that I would take whatever car I could get, so long as it would be on my insurance company's tab, and not my own. I was assured and reassured that this would work out just that way. As I always do when renting a car from any company, I verbally declined any additional (unnecessary) insurance options. The contract was printed off, along with various markings put on it to show me just where to sign, and initial (to make it quick and convenient for me, yeah, right!). Being the idiot I must have been, I fully believed that I had made it abundantly clear, that I did not want anything that my auto insurance company wasn't going to pay for, so I signed and initialed where the marks appear on this form.

One day later, I received a phone message from Sean at Enterprise (interesting, it wasn't Dan making that call), saying they wondered if my loaner car was working out okay for me, if not, I could come back in so they could give me a larger vehicle, since they had them in stock that day. All I had to do was call back, to let them know if I was interested in their offer. Since I was not even considering switching cars at that point, I saved the message on my phone, and pretty much forgot about it. The Enterprise car was turned back into them 10 days later, via their approved drop-off procedure. A day or 2 later, I get another message from Sean at Enterprise. He hoped, that I enjoyed my rental car, and just to let me know, my portion of the total bill came to only $245. Say what? The message went on to say that the charge would be run through the credit card I left on file there later that day, if he didn't hear back from me first. Naturally, when I called him back within the hour, he was 'busy', so another rental agent informed me that I had managed to ring up over $200 worth of optional insurance charges. When I told him that no way in ** did I ever agree to any optional insurance, he said he'd have Sean call me back 'real soon'.

Three days, and about 3 phone calls placed to Enterprise later, I finally talked to Sean. He basically told me "oh well, you initialed the contract insurance boxes, so you must have wanted the coverage". Right now, I am still trying to get a breakdown of the total charges, which have already hit my credit card. The numbers are just not matching up. It also annoys me that apparently, I'm being charged for an 11 day rental. Enterprise came and picked me up at 11AM on January 16th to go get my car. The car was returned via early drop-off before 7AM on January 26th. Calling that 11 days is like calling Enterprise honest and ethical.

What I came to learn just two days ago is that that voice mail I had hit 'save' on, eventually did go on to mention something about a 'friendly reminder' about my 20 some dollar per day insurance coverage (this amount does not appear anywhere on my copy of the contract). I never even heard that part, since they started that message off by acting all nice and interested in my satisfaction with their rental car. If you listen to it long enough, at least 30 seconds into the call, they tell you about some charge they managed to get you to sign up for! The reason for this apparently, is that even if you cancel that (usually ridiculously unneeded) coverage a day, after you got the car, lo and behold, the Enterprise dude who signed you up for it earns a bonus for getting people to agree to (knowingly or not, doesn't seem to matter to them) their optional insurance. My, what an excellent incentive for them to mark the wrong 'sign or initial here' boxes! Then "oops", I'm guessing they apologize profusely, if you do catch their 'errors'?

If you're going to rent a car through Enterprise, just be careful, and do not trust them, otherwise, there's a good chance your complaint story may appear here soon after my own.

On 2/3/2012, I had an online reservation at 2 pm. I called at 9 am to see if I could change it to 10 am and spoke to Pat **(Area Manager). He said he wasn't sure that he could do it but would check. After 10 minutes of holding, Meg got on the line and asked if she could help me. I was a little confused as this was what Pat stated he was going to do. However, she advised me he had left the building but she would be happy to assist.

At this point I was livid and asked to speak to the Manager. I spoke to Lee who took my complaint and my reservation. He said that someone would call me when they arrived at my location at 10 am.

My entire family and I have always rented from Enterprise for years. I had even convinced a friend the same morning to rent a car online with them. I have even continued to do so when they came up with the $150 deposit that I wasn't pleased with. Nonetheless Pat's actions were very unprofessional and doesn't leave a good example for his downline at all.

I do not want to ever work with him and would like him to contact me and explain why this happened. Thank you.

I rented a washer dryer combination almost 2 years ago. I paid 27/week for both. I was unemployed the last 2 years and the store was aware of this. I have bought several items from this store and they were paid off. Last October I got a month behind in my payment when my unemployment ran out. Eric, one of the clerks at the store, told me it would help me if they picked up the combo and then they will deliver it back as soon as I get a payment. They called daily, asking when I was wanting the combo delivered to my house as they do when I was behind on my payment (at least 3 or 4 calls per day to me). I got the combo back the following week. I continued to pay for the weekly. About the whole month of November I asked each week how much I owed, thinking they were almost paid up.

The last week of November I asked a clerk John and he told me $79 if paid by 12/11/2011. I had my 3 year old grandson who was not wanting to be in the store and wanting to go home, so my mind was on getting him out of the store before he threw a big fit. I didn't think to ask what John meant by giving me the date. With $79 left owing that meant about 2 more payments 3 at the most. The next payment I missed because my mother was rushed to the hospital in critical condition and I was helping with her and forgot all about my payment. I went in the following week expecting to pay off my account; this was on the 12th of December a Monday since the store is closed on Sundays, which was the 11th of December. I asked what my payment was going to be since they charge a $5 late fee; Sabrina told me $300 something. I was shocked and asked again. She told me the same amount! I was so mad my blood pressure must have been boiling but I tried to remain calm. She told me since I did not pay the combo off by the 90 days, my payment goes up.

I have no idea what she is talking about and was never told about a 90 days same as cash, except when I first signed the contract and thought it only applied to that time. I have had the combo picked up about 3 times due to getting behind in my payment and got them back twice; it was never explained that the 90 days same as cash started at the time I got the combo back. I started trying to contact the store after about a week and a half after the last time the combo was picked up. No one would return my call. I called two different stores and had the clerks there call the store where I was buying the combo. I have yet to get a call back from the store. I contacted one of the clerks that use to work at the store last Wednesday and he said he would find out why the manager was not contacting me and went on to tell me I could transfer my account to his store and he had spoken to the manager and they no longer had my washer dryer, which I only owed about 200 something at this time. I was continuing to make payments even though she said I owed the $300 something on the combo.

This John told me the manager was not in the store and he had called her on his cell phone when I told him I was going to call the store. I was very upset that they had sold my combo while I was trying to get them to deliver it back. Sabrina knew I was not going to just give up on these items since I had paid over $2,000.00 for this combo. Why would anyone in their right mind just walk away after paying that much. I was also told the price was $600.00 for the dryer and $800.00 for the washer. I have paid way over that amount. I did contact the store where I rented these items a few minutes after I had talked with John and spoke with Eric and asked if Sabrina was in the store when I heard her voice in the background and he said she was there. I have no idea why John lied to me about saying Sabrina was not there and he had called her cell phone to get in touch with her. Eric told me he would find me a washer and dryer and have it delivered to me. I have not heard back from him yet and I spoke to him on Thursday or Friday.

My spouse was rudely mistreated and ignored as a client by employees at Enterprise rental location at Windsor Locks, CT.

While recently in the US, I rented a car from Enterprise, as I had in the past. I have been satisfied with their service and felt fairly treated. Their employees at Chicago O'Hare airport are fast and friendly. This time however, two months after returning to my home in Europe, my sister in Chicago told me that she has heard from Enterprise: I supposedly ran a tollbooth during the time I had this car. This cannot be, as I simply hate to drive on U.S. highways and avoid them whenever possible. I was neither on a highway nor anywhere near a tollbooth during this visit. Additionally, I was nowhere near the area where they claimed this happened. Enterprise writes that they have paid the fine, but will charge me both for the toll and $15 for their "administrative and processing charge". If it were possible that I had done this, I'd let it go, or own up to it, had I done it deliberately. Who wants trouble? But I have been a loyal customer, and find it regrettable that a company resorts to tricks like this, just for a few more dollars: the car rental was expensive enough. I will contact Enterprise, and will certainly post here in the event that they admit the mix up and do not in fact charge me. But until then: don't use this company!

I rented a car from Enterprise on 8/18/11 thru 8/31/11. I have now been charged for toll fees of which I never went through. My route from home to work and back never required a toll. No one else drove the car. After researching this issue, this seems to be a common practice of Enterprise. They don't want to talk to the customer about the complaint. I have an attorney and will take the next steps for an audit and investigation into Enterprise's wrong charging habits.

My auto body shop arranged a rental car for me from Enterprise. I picked the car up at 9:05 am on a Tuesday. I returned the car on Thursday at 9:04 am. That is two days, but they charged me for three days because they say it is calendar days, not hours. My body shop will not recommend them again.

I was driving a rental vehicle from Enterprise on 10/07/2011 on I-65 to Chicago from Indiana, and on 10/09/2011 back to Indiana from Chicago. I made these trips to my friend's place for 9 years, 3-4 times a year. I always stop and pay cash at the toll booth on I-294 and I-80 . On 10/07/2011, during my trip, I made two toll payment for $0.80 each. In the mail in January 2012, I received a notification of a charge for toll violation on IL Tollway 36 on 10/07/2011, at 1:42 PM. This is a bogus charge, as I left the office at 12:30 PM, located on the Southside of Indianapolis, 46227, and it would be impossible for me to be at 1:42 PM on IL Tollway 36, unless I rented a plane from Enterprise, and not a passenger car.

On the way back on 10/09/2011, according to the second notice I received next day, I was driving IL tollway 39 at 4:14 PM, and passed a toll with out paying. I was filling my car with gas on US 34 West Ogdan area at 3:30 PM, and after that, jumped to 294 South. I had a passenger with me in a car, who can give a statement to the fact where we were at 4:14 PM, and which tollway we were driving on 10/09/2011. Both charges are scams, and should be removed by Enterprise from my credit card account. My legal representative contacted the Illinois Tollway Administration Office, and they could not find any violations related to the license plate of the vehicle, or daytime and tollway location. I will never rent from Enterprise again in the future, and will never advice other people to do business with this company.

I reserved a car 3 days in advance. I was called 30 minutes prior to pick-up and was told that there were no cars available and if I could come later. When I arrived later, there were no compact cars available, only an SUV. I gave my credit card which they said could not be ran twice, and I had to produce a utility bill that they would not accept. I tried another credit card; they said wouldn't accept. Furious, I left and rented a car from Hertz 30 minutes from their closing time. No problem with Hertz, but there's always a problem at the 20th St. Enterprise in Chattanooga, TN. I will never go there again.

I rented a vehicle with an agreement of $70.11 per week. After I returned the vehicle, they applied unauthorized charges to my credit card and are attempting to charge me $843.02 more than the rental contract states.

Natasha ** is very unprofessional. She has extremely bad English and is very rude. I am not happy at all with her service! From my encounter with Natasha, I feel she should not have the opportunity of working for Enterprise!

On October 12, 2011, a driver named Rafhael **, **, with the rental agreement under his name and "Showtime Van Lines" at the same address, rented a truck from Enterprise Rental, and was driving southbound on Sepulveda Blvd in Van Nuys, CA. He struck a parked car (mine), and drove off. A witness identified the truck, with what turned out to be left over logos from a party rental company, and left a note with the license plate number.

After contacting Enterprise insurance company, RIS (Rental Insurance Services, Inc.), I was told that they were denying my claim. Now, any reasonable person would know that they are responsible when the truck was identified, with left over logos on the side from another business that rented the truck, and the name of the person who rented that truck on that day. The big business gets away again. Shame on Katie **, the claims rep, and Enterprise for condoning such criminal activity.

Buyer, beware! I was overcharged by Enterprise at the Deer Valley Airport location. Not the first time either. Today it is the taxes. The printed receipt has itemized tax rates printed and then a calculated total of each tax. The tax rate I was quoted was 24.07%. The bill shows an itemized rate of 27.04%. By adding up the taxes they are collecting 28.54%. It is almost 1.5% more than the itemized rate. Where is this extra tax money going? Not to the government. I'm sure there are laws against charging for taxes and collecting more than the itemized rate.

Just read and don't trust San Juan, PR employees. I requested to decline the insurance 2 times. The employee showed me where to sign to decline it and he just put his finger in the "are accepting the insurance". The manager said, "If you don't read, it is your problem." Great! I accepted my error trusting those employees trained to give false information. But to all of you, read and never trust this company in Puerto Rico.

I rented a vehicle with this company for 3 days. Within hours of receiving the car it was illegally towed. I had to catch a taxi to the nearest hotel where I contacted Enterprise ASAP to inform them of the towing. I was not accommodated with another vehicle and as Enterprise slogan says, "We'll pick you up," they failed miserably to do this also. I ended up on a Greyhound bus. I'm 4 months pregnant and paid in full rental. It's still impounded. Now 7 days and $575 later I have called corporate and they have cold heartedly ignored my pleas with no remorse and mailed me a $400 invoice for the 3-day rental, the $100 deposit and the $400 towing fee that was 6 days overdue on their behalf. I was left in the highest crime city in the state and the company that strives to pick you up left its customer stranded.

Breach of verbal contract to deliver car. Bait and switch tactics. Discrimination based on disability, income status, and gender.

More than a week after (Dec10-20) the long fiasco that strung me along to believe a car that I was interested in purchasing was being delivered (twice), only to be told a week later that it had been sold to someone else. I had filled out a loan request November 21. But it was never sent to my credit union. I faxed over the loan request I filled out November 21 to my credit union on December 14. No one at Enterprise cars sales contacted my credit union, although I was told they were processing the paperwork and were ready to deliver the car (twice).

I spoke with the sales agent Frank **, area manager Sacha ** and regional manager Ron **. They told me they were "sorry" and offered me a $50 gas card for my inconvenience. I will be filing complaints with every government agency that deals with auto sales. If you have any information that will help my situation, I would appreciate it.

I rented a Cadillac STS for the added features. The Xm radio worked fine till the next day and the CD player can't find CDs in the player. Real CDs not burned copies. There's no disk for the navigation. I called and my regular rep, Michelle, was not in. Another girl said there's nothing she could do about it.

I'm returning the car to renew the rental several times. With the last renewal I advised I would only need the car for several days and the new office manager looked the car over and I signed the renewal contract (Friday afternoon). I returned the car on Sunday night and left the keys. The office was closed and I had an out of town trip on Monday. The office called me and I advised them the key was left under passenger front mat. Several days later, I received a call from the rental office that their cleaning staff noticed a scratch on the car hood. After they had it cleaned at the car wash? They told me that they had the car taken to the body shop and would advise me of the cost to repair.

Several days later, I was advised that the cost was $500.00 from your Atlanta claims office. I called the claims office and they stated that the claim was submitted by the Hamilton office and they could not adjust the bill. I have spent over $5000 in this rental office in the last year. I did not even have the opportunity to see the scratch; also, maybe the car wash made the scratch. I spoke with my insurance company and they will not cover claims under $500.

I rent all my cars from Enterprise for business travel. Based on how this was handled without me seeing the damage and the office not bringing this to my attention immediately (only after the car was washed and handled by others). I'm asking that your office resolve this minor claim based on the events and my long term customer usage. I can be reached by email: **. I'm sure Enterprise management will do the right thing and resolve this issue. Thanks in advance for your time and support of long term customer.

I have a story that maybe considered still playing out involving me and possible the protection of other customers in rental agreements with Enterprise, (Car Rental).

I have been a client of theirs since 2006 to the present. What set off this story involves the following factors; prejudice towards class, negligence, fabrication, extortion and denial, (willfully blind).

I'm drafting the following in order to bring to your attention the following experience(s), prior to opening and closing a rental agreement at the Queen St. location in downtown Ottawa, October 28/2011.

My agenda isn't aimed to have an employee reprimanded, publicly expose or gain financially through retribution but to put an end to defiance that Enterprise and all the employees work to achieve the status that's make your company ahead of your competitors.

I hope the matter can be resolved through you not only because of your level with Enterprise but also the customer relations you and also the vast majority of the Enterprise employees plainly have exercised in my past agreements, (approx. 20), at your prior Laurier St. location but mostly at the YOW and several Brockville location(s) between early 2006 and last rental being November 6th, 2009 in Brockville.

I will keep this as brief as possible so that you can ask me for further details if you so choose. I again would like to formerly thank you for your assistance on October 28th /11 at the last possible minute after being rejected by Mr. Ahmed ** rather wrongfully after explaining I had provided him with all the criteria as described by Mr. Norberto ** earlier in the week via telephone which include phoning him back to confirm what I would be bringing with me in order to avoid delay and or denial.

I entered the Queen St. location at approx. 4:45 PM and spoke with Mr. Ahmed **, I will now on refer to as Ahmed, as Mr. Norberto **, I will now on refer to as Norberto, was seated to the right ease dropping in an obvious manner. I was polite and explained I would need a full size from now until Tuesday late afternoon and would be using the cash deposit option this location this accepts. Ahmed read my credentials and deemed me unacceptable for I required a pay stub in addition to the two current documents and therefore he could not be approving me.

I calmly explained that this is what I was instructed to show by the location and in and in light of the what I believed negotiable situation, I tried my hardest to reassure Ahmed by increasing the deposit to $500 and pleaded my urgency to be in Toronto to see my daughter, (and also my civil lawyer which I didn't mention but I will mention it to you without prejudice later in connection with the Brockville location), that I only have access to through parental rights and visitation and it has been an ongoing legal struggle to have Ahmed reply, "It's my **."

Back tracking, as for my response to the pay stub, I explained as Norberto listened, I had endured head, neck and shoulder injuries while residing in Key West Florida in 2002 and my main income was from the Canadian Government which was followed by the silence and a feeling of shame, (I'm still doctored and medicated for the injury, I was assaulted by a group of intoxicated spring breakers that could of caused death easily from the injuries I sustained but being tourists, it made it increasingly difficult for police to make an apprehension, instead, they delivered a KWPD football helmet to my hospital room to cheer me up to which it truly did but I never gave details to my current condition to Ahmed and Norberto as they seemed unsympathetic and or judgmental.

Upon Ahmed's need to show concern for his rear section, I very kindly requested if I could speak with a manager and politely explained not to attempt to go over Ahmed's head but to protect his decision, Norberto tilted his head up from the floor and intruded in our conversation saying that the manager had left at 1PM for the day as Ahmed listened idly.

Exhausting the above, I returned home and phoned Chris at your Clyde avenue location just before closing learning that Ahmed was indeed the manager and he could not override his location. Chris was also kind enough to explain he had nothing available without me even asking.

In January 2008, I had rented a full size from the Queen St location, upon leaving I noticed an indicator was lit up in yellow shortly into my drive but assumed it may have been something to do with the blizzard that had just commenced before leaving the location and attributed it to traction control, learning later the sensor indicator was indeed relaying a low tire pressure warning that was new to everyone at that time.

Upon merging on the 401 westbound, the tire shredded forcing me to drive along the shoulder to the next exit being Brockville, (Brockville was new to me then, I lived in Prescott from Oct 2009 until March of this year, even running for town council in the past 2010 municipal elections, (finishing with almost 15% of the vote but not enough for a win, considering I was still very new to the area, it was a great learning experience).

Chris had the vehicle inspected after returning it the next day and found that they had made an error by releasing the vehicle thus refunding my rental and giving me a free rental to use in the future, never meeting Chris or shaking his hand in appreciation for going above and beyond. A true gentleman that executes true honesty is the opposite of what I experienced this time.

Just prior to leaving the Queen St location rejected, Ahmed instructed me to try another location knowing I was on foot and it was now after 5pm. I left the location knowing internally I was judged for my financial status to say the least, turning back and peering through the window and seeing the pair talking and laughing, Ahmed shaking his head from side to side which confirmed the bias and prejudice agenda.

Upon returning home, the YOW location, (after speaking with Chris), instructed me to contact you, to which we spoke 45 minutes later, (approx. 6PM), (I was to phone you if I didn't hear from you). Upon following your instructions, I chose to return by taxi and exited in front of the location, knocking on the glass several times until a middle aged dark haired employee came from the office pointing to the west in speaking something through the window. Then a female customer arrived next to me to make a return forcing him to unlock the door, naturally she was served first although I would have insisted never the less. Ahmed then served me not saying anything but I remained polite and appreciative.

I tried once again after signing the inspection sheet by shaking his hands to which he did but shifted his eyes away from mine then walked away as I started the engine.

The comfort level of the vehicle for a full size was insulting also but being the time it was, I myself was behind schedule by two hours. Upon reaching the ticket machine, Norberto directed me to stop immediately! (Scaring me literally by his overly projective demeanor as he ran in front of my stopped vehicle with his right hand elevated). He literally ordered me to return the vehicle due to a scheduled oil change to which I complied and stated that it was imperative that I would need a vehicle with more comfort to which I was given in comparison.

I transferred vehicles, Ahmed once again being silent but giving me 1/8th of gasoline after mentioning the discomfort of the primary vehicle and the further delay which was now becoming worrisome. I instructed to Ahmed that I needed to retrieve my contract from the primary vehicle but he insisted that I not worry about it and go on my way. A proper inspection on my part was not done wanting to leave the location as promptly as possible.

I used a pressure pen and equalized all 4 of the tires as to the PSI specs found in the drivers manual, (careful not to over inflate the tire and prior being a car and boat detailer under my own business name, became fairly aware of dos and don'ts pertaining to not only vehicles & vessels but more importantly public and customer relations).

I kept my eye on the tires as best as I could, contributing the temperature changes to the incorrect tire pressure(s) and after reading the manual upon departing to Ottawa at approx. midnight October 31st/November 1st , I determined the sensor would indicate any dangerously low tire pressure as I learned from what could easily happen from the 2008 mishap. I even in order to make sure the vehicle was equipped with the option, noticed the yellow indicator light up briefly when starting the engine, which assured me in the event of a slow leak.

As I wanted to drive directly home departing so late from my meeting and dealing with court clerks office, I caved approaching the Flying J truck stop in Nappanee and decided to exit for a cigarette and maybe a bite to eat at their Denny's restaurant. Please keep in mind that OPP were out in full gear stopping motorists being Halloween night, I assume so I had set the cruise control to 105 KPH, eliminating speed being a contributing factor. I exited the ramp slowing down well before the turn, (I would consider it a sharp turn which explains the 40KPH speed limit), as I cornered in a right direction, the back end of the vehicle gave outward with the gravity causing the loss of control, barely striking a reflector pole and barely hanging on to the road and shoulder surface before completely driving off the embankment.

I noticed upon exiting the vehicle after straitening the vehicle evenly for safety,( scrambling to find the hazards button in the panic I was in), I noticed the drivers side mirror was damaged and the tire was extremely lower this time. I then decided to drive slowly into the truck stop and park in a well-lit area so I could assess the situation before calling Roadside for help, (and after calming down).

This is where it begins to become very questionable as a client and perhaps as upper management for Enterprise. I realized that the roadside and other contact phone numbers were left behind in the primary vehicle after intensely looking but realized I had use of a payphone and 411 in the facility. I purchased a long distance card and phoned what I believe was the Queen St location and was directed to St. Louis roadside assistance for Enterprise. The phone rep was kind but not effective after explaining what had happened and where I was, I recorded the reference number pertaining to his notes and identity). He advised me that he could send a tow truck to assist but I would have to pay $49 plus tax in order for him to initiate help. I then in shock from the collision and now feeling extorted and being taken advantage of in my state of mind, I then told him that would attempt installing the doughnut even though I only had a light jacket and suffered from chronic pain that would be severe if I strained my upper body especially in the now freezing temperature, just to have him apologize unconvincingly.

I then requested the next Enterprise location from where I was, (I would of thought Kingston), as he placed me on a soft hold then returning and asking if I knew where Brookville was? I said, "Yes, you mean Brockville, what are their hours of operation?", placed on soft hold again. He stated he thinks they are open at 8:30am but cannot be entirely sure. I asked if he was being serious and if he understood the seriousness of my situation, (after he learned that I would only call back for assistance if I couldn't manage repairing the vehicle myself).

I then took pictures of all the damage, the near empty tire and began by reading the manual after seeing the kit provided in the trunk, (confused, scared, cold and now in mild pain and in disbelief my coverage that I had purchased did not cover roadside assistance, no matter what I asked the rep, he wouldn't give me a straight answer about anything except that my coverage did cover the damage from what he believes).

With no exaggeration, it took me 2 hours to replace the tire, (keeping in mind I had to read the manual, which stated to place the emergency brake, loosen the lug nuts and place the lift directly under the triangle underneath the frame which is located 4.5 inches from the rear wheel well. The triangle was beyond the 4.5 inches and to be sure, I attempted to place pressure using the lift at exactly where the symbol was placed which caused the plastic frame to begin to fold from the pressure, quickly stopping and re-assessing the problem with limited visibility). That was the easier part, even after locating the correct spot using my cigarette lighter, on my back on the cold asphalt, trying to make sense from the data.

The hard part was loosening the lug nuts, I don't know who torqued them but I can definitely say when you have to jump with all your weight on every single nut, which means slipping and bruises covering my right ankle and chin area, (photos upon your request), from slipping constantly, the nuts were not torqued correctly and having no doubt as new as the car may be, this was not done at the factory. I arrived approx. at 8:45am at the Brockville location to where I was greeted by nice reps. I explained what took place, the sensor failure, the road side extortion and the chaos and stress I endured from it.

The male rep who was acting professional asked me if I was able to continue driving as they could both see I was visibly shaken up, (as I noticed he was arranging the vehicle to be taken to the shop immediately while they had a minivan idling for me to get in and go). I responded no, I don't think so, let me walk around to regain my senses, as I lit another cigarette trying. I then decided to just go and proceeded into the still idling van and asked what do I do about replacing the fuel for the van, (considering I was to return the car at 3/8 but was at ), which wasn't a concern before, he instructed me to fill it to before entering the vehicle noticing it was just over half, (fine).

I then almost left without my belongings from the confusion, I don't know what I may have left behind but I know I can't locate the inspection sheet, leaving it in the center console of the car. I've driven Ottawa/Toronto many times, I was so distraught, I missed the 416 exit completely and didn't realize I had until I saw a Welcome to Cornwall sign, that's when I knew I was defiantly in no condition to operate a vehicle.

Upon returning home at exactly noon, Kim promptly administered my medication and massaged my neck and shoulders for a length of time as she has time and time again from my chronic pain that can be very overwhelming.

I then knew this wasn't the end of the ordeal but before closing my contract inquired about the status of the sensor and or any data that he could provide me with but took that as a further opportunity to say he had been briefed and stopped there.

To cut on details and I would be more than happy to re-account every one either through draft or a resolution meeting perhaps, Norberto was beyond rude but did everything in his power to start a confrontation which included every type of social trauma he could execute, it was a truly disgusting and pitiful attempt to hurt me but never the less he sent me beyond right back to what I felt before making it home. I tried to make him understand that he shouldn't treat anyone that has been through an traumatic ordeal and to stop placing judgment on me regardless of his justification but he continued laughing and yelling, so I continued allowing customers to please go ahead of me in dis-belief which angered him more.

I then picked up one card of the rack for each employee and asked if Tim ** who from now on I will refer to as Tim, senior rep was present? Norberto without stating I would like to speak with him, swiped the phone receiver and requested that Tim come up here for he was needed, slammed down the phone and completely disregarded me.

Tim happily came up and asked how he could be of assistance and allowed us to meet in private in the office. As we were getting seated and shook hands, Norberto opened the door and demanded that Tim remember not to say too much (! ), then slamming the door, which indicated to Tim whether he was on an agenda or not, Norberto was out of control cut and dry.Tim and I spoke of the same things I claim to have happened, Tim listened more but displayed a very genuine concern and seemed unhappy with Norberto's rage and games.

We agreed on several ideas such as I needed to remain calm and get rest to when going back out there, I acted like nothing took place between Tim and I, therefore upon exiting the office, I said to Norberto, just close my contract, so he could be under the thinking that I was a nobody. Tim stayed and observed quietly as Norberto totaled me out at $365 not the original $265, I calmly mentioned the error and said, "Oh yea, two sixty five", no apology, wanting me to react and play his game and in the state of mind I'm under at that.

I calmly walked over, folded the document and before exiting commented, "No, I wouldn't be needing a drop off but thank you for asking, although he had not, as I walked to the door to exit. I heard him mumble something to me, I stopped and turned my head to him saying, I'm sorry? (the comment caused me a sharp pain in my inflamed neck but from being that worked up, I didn't think not to), and just to have Norberto reply, "Have a nice evening", with a grin on his face. I didn't react and continued to exit for what could have been considered my protection at that point, witnessed by Tim.

I hope we can have a meeting in this serious matter if you deem it productive, in hope of never having a repeat of this liable behavior from the mentioned Enterprise employees. I realize the length of this drafted claim but its function is not meant to be legal but rather a means to a resolution for me and future customers. I hope you understand and agree.

I had confirmed reservations for an economy-sized car over the Labor Day Weekend at Denver, Colorado. Both the website and a customer service representative told me the site I reserved was 7-12 miles from the airport. It was actually 30 miles from the airport and Enterprise would not be able to pick me up like they advertised, because there was an error with the computer. I was outside the pickup distance. I had to pay for a taxi to take me to my rental location to discover that they had overbooked and did not have a car for me as promised. I had to find another company who still had a vehicle on Labor Day weekend. The place I found only had SUVs available and no discounts unlike the discounts with my reservation with Enterprise.

I ended up paying more than double, which was not in my plans. Enterprise offered no compensation, only advised me of some other companies to try. They lied and stated that they called to leave me a message the day prior, but my voicemail was full. I had my phone with me at all times and did not have any missed calls.

An Enterprise customer had an oil change on one of their vehicles, on 7/14/11. We have a purchase order number, a rental agreement number, and the customer's signature. I've mailed and faxed copies. When I call, I just get the run around. They either tell me to call a different number, or I get voice mail and no one ever returns my call. How can we collect $39.95?

I am a previous customer at Enterprise Car Rental in Burlington, NC. I had been satisfied with them on previous occasions. But on 10/24/11, my experience was bad enough that I just had to walk out. My [travelocity] reservation was for a full-size car for 9 days at a confirmed dollar amount. In brief, here were my three concrete complaints which I find unacceptable:

(1) the Enterprise associate (a management trainee) was not professional about my right to waive the optional insurances. I do not mind if the agent does a soft-sell for extra insurance, but if a customer wants to decline it , then he should not be spoken to disrespectfully in front of other customers as I was. I am insured with my own policy and I am using my credit card and signature as collateral.

What is this about? I had to walk back home to get my print-out of the Travelocity reservation and price guaranty. Then it was treated as an oversight.

(3) The whole point of renting a full size car is for the larger trunk (to fit plastic tote boxes into). What they directed me to was a Chevy Malibu which is not a full-size car. The manager tried to insult my intelligence by telling me that it was a full-size. The trunk was too narrow for me to use. I was told that I would be getting an Impala or similar.

Hey, I understand that reservations get fouled-up sometimes and that working with the public is often stressful, but I feel like the employees here (on that day) were turned-off to their customers and tried to use a few dirty tricks on me. In the end, I resisted because I felt angry and insulted. So I said No, Thank You and walked out. Unfortunately I had to use my own ailing car for that road trip to New England and it pretty much ruined the whole trip.

It was not so much the people employed as it is clearly a management policy at a facility in Baton Rouge on Florida Boulevard and Flannery. Minor accident, brought to this facility, they push only a very large truck and do not have anything else. Though my insurance was going to pick up most, I said I did not want to be putting in the gas on a vehicle that large for a week with city driving and my commute to work. They said they looked at others in the area online and nothing was available. I had them take me home then called the facility closest to my home. Funny, but they immediately had a vehicle. Now is the part that upset me. When I returned to vehicle to the Flannery location, because the shop with my car was closed, I witnessed a couple there who were upset, they were being given the same line that they had nothing else available.

This couple had flown in from Chicago to pick up their son at the airport, who was arriving after serving in Afghanistan. I wanted to drive them myself because they were going to not make it there on time. They took them to the airport where they hope they can get a vehicle. My point is though the employees are very polite, they must be told to push the large vehicles, not actually get a vehicle from another facility because their own would not receive the share. If a facility cannot provide then close them. It wastes people's time to be taken to their store. Now, I attempted to complain on the Enterprise site, their complaint screen takes your personal information, but never moves forward to let you email the complaint to them. Customer Service and caring are out of today's society and look where we are headed.

We are forced to use Enterprise because our insurance gives the discount and that is what we get.

I had made a reservation for my mother a week ago for the weekend of Oct. 21-Oct. 24, 2011. We have been renting cars there for the past 3 years. This is the first time we experienced terrible service. The guy was the only CSR there and he was very rude. I had always used my debit card for reservation. All of a sudden, I needed to go back home and get a utility bill. My deposit was $300, which I offered in cash. He said no. I felt because I was a Latina, he discriminated towards me! He insisted on treating myself and my mother as if we were ignorant and have never rented cars before. If from the very beginning he would have told me that I was not going to get the car, I would have been okay. But he made me run around town to my bank to get a statement and back home to get a bill. He also made me call Edison to make sure that was my place of residence. He said out loud on my privacy on how much I owed on my bill. The CSR's name is Kevin. I felt he was very rude and a racist!

I rented a car for two months from Enterprise. The first month, my insurance company paid for the next month I paid for. I felt that I was treated so unfairly, after renting with them for so long and they never had to hunt me for a payment. Any time, the manager had needed me to bring money in for my deposit and I did such.

I kept the car one day too many and it made me overcome my deposit. I went over $49.00. I gave them my spare phone number to call if they could not reach me on my cell. They put in the wrong number and was calling the wrong phone to discuss if I was coming in with deposit. Next thing I know that morning, I woke up and the car was gone. I called corporate and he told me that sometimes they can't take a chance of losing the car. I told them that if they searched my rental history, they should be giving me a free car.

After this, on the next day, I needed to get my items out of the car; my cane, handicap sticker, phone charger and a cd. When I went to go pick it up, they could not find any of those items.

They offered to give me my $49.00 back, and so I rented another car for the weekend. It was stinking and the worse car they had on the lot, which were not any. They did tell me the next morning that I could call and check to see if they had another car. I was unable to go and check due to illness and I just didn't feel like arguing. They still don't have my sticker and I really believe that they owe me more than $49.00 for what they've lost.

I reserved a full-sized car for the week 10-15 through 10-23 (8 days) and was quoted $331.00, preferred a Charger. When we arrived on 10-15, there wasn't a full-sized to be seen. A gentleman, who walked in ahead of us with no reservation, was given an upgrade to a mini-van. We were given a choice between an HHR (we have one) or a Malibu. Your agent went on to insult my intelligence by insisting that the Malibu is a full-sized car. I was depending on Enterprise to rent a comfortable car for a long trip with four adults and got jerked around for a week, and still had a cramped ride in my own HHR. Why couldn't your people be honest upfront and save me a really big hassle? They also cost us at least 5 hours from our vacation. We waited until 9AM to get our "reserved" car and then it was about an hour checking to see if the surrounding locations (this was us checking, your agent didn't even attempt to look) had an alternative. We will also place this incident in the local forums to inform others in this area. What good did it do us to go a week in advance to arrange this car rental?

Enterprise Rent-A-Car puts customers at risk by intentionally renting recalled vehicles, resulting in the deaths of Rachael and Jackie **. They are also renting vehicles that are in need of maintenance and service as happened in my case. The car that they gave me had mechanical problems. When I started the engine, the vehicle would shake. When I tried to turn the car to the left or right, the steering wheel was very hard to turn, almost as if the steering wheel was getting stuck. When I would drive straight, the car would drift off badly to the right. The window sticker indicated that the vehicle was overdue for an oil change as well. All this occurred in a space of about 20 minutes, the amount of time it took me to get back to the rental office. I was lucky and consider myself blessed that nothing tragic happened to me. Who will be next? Unfortunately, it is too late for Rachael and Jackie **. But we must make sure that no one else is a victim of Enterprise Holdings.

Enterprise Rent-A-Car personnel also violated the trust of a customer and their rights for confidentiality by giving private customer profile information to an unauthorized person, namely me. Manny, the West Palm Beach, FL branch manager, read out loud the full name and telephone number of a customer from their records. He then showed me the computer screen with the customer's private customer profile information displayed. The screen showed things such as full name, address, phone number, last 4 numbers of their credit card, etc. If employees like Manny can feel free to violate customer privacy whenever they wish, how secure is my information or anyone else's who has rented a car from Enterprise Rent-A-Car?!

I presented my concerns, in person, to Thomas **, Regional Vice President for Enterprise Holdings. I asked him how he would feel if someone gave out information about him. He stated that he would not be very happy. After our meeting, he advised that he would call me back later that afternoon. I have not heard from him. It appears that my concerns have fallen on deaf ears and the problems have not been resolved. And it appears that they do not care.

I tried to call Mr. Andrew Taylor, CEO of Enterprise Holdings. But I was told repeatedly that they do not give out phone numbers for security reasons. But what about a customers security and losing our privacy? They have no problem reading off a customer's name and phone number for the whole world to hear! I did send an e-mail to Mr. Taylor but did not even receive a response from him.

Today, we are so concerned about our privacy to guard against things like identity theft or harassment. I think it is unconscionable that a company would be so lax when it comes to protecting this type of information. Not to mention, they are allowing cars on the public highways in less than perfect mechanical condition in a blatant disregard for safety. And they are putting profits before people. I would strongly recommend, to anyone considering renting a car, not to use any of Enterprise Holdings companies (Enterprise Rent-A-Car, National Rent-A-Car, Alamo Rent-A-Car, or WeCar) and look for a different company.

I went into the office in Wyandotte to inquire about renting a car to attend a funeral. They gave me information that was kind of sketchy--we don't know what kind of car you will get, all you need is a credit card, etc. When I came in the next day to get the car, I was ignored by the counter staff (Wendy), and then I was given a list of things I need to have, i.e., utility billy, cancelled check, etc. I was also told I would need a security deposit on top of the credit card.

I know that asking for bills, cancelled checks, etc., is not industry standard. I have also never been asked for a security deposit in addition to my credit card number. I feel I was treated like a criminal. When they refused to rent me a car, after my reiterating that I had an out-of-state funeral to attend and needed to leave quickly, they said, "Sorry. Oh, by the way, would you like a ride home?"

Our ladies' group did not have the van that were reserved. They were given smaller vehicles and accused of being "routy" and using "language" when they were getting the matter straight. The manager accused them of "causing a scene" in front of other customers when they asked who was his superior. He reported them to his superiors and tried to have another employee fired in order to clean his name. I was told of the meeting and have received a tape of the meeting.

He slandered their names and falsely reported the incident. When I talked to his supervisor, he denied that he knew about the report and refused to take action against the manager. When I tried to report to the St. Louis office, the supervisor in the Dallas area called and told me that he was the one to handle the incident. His name was Craig. Craig, the supervisor, also sided with the manager who did acknowledge that he made the report and told me face to face that he reported falsely. Craig told me over the phone that the meeting was "none of my business".

I will be playing the tape of the meeting on You Tube. Stay tuned!

My experience was relay bad. First, I have a reservation for 2:30PM on Friday, Sept. 30. I did not receive my rental until 5:20PM. After waiting for almost 3 hours, they gave a rental that smelled like someone threw up and cigarettes. On Monday, Oct. 3 at 5:30PM, I called the customer service asking for an exchange in my rental. They gave me such a hard time. The representative even asked me several times if I could drive to an Enterprise location. I explained that I did not fill save driving it. He explained that I maybe be charged for the tow if they bring me a new rental! After all these were said, I told the rep that I will wait for a family member to help me with the return of the rental.

The driver of this rental, Donna ** of Grand Rapids, Michigan along with myself, returned a car after using for a week in Naples, Florida to the Enterprise terminal at the Southwest Airport in Ft. Meyers Florida. I inadvertently left the rental key on a keychain purse hook, which I allowed the driver to use so she would not lose or misplace the key. Within a half hour of returning the vehicle, I realized the purse hook was left and I immediately returned to the Enterprise terminal at Southwest Airport, only to be told that it was not turned in.

One of your representatives, Johnathan ** spent approximately 45 minutes with me and helped me locate the vehicle and found that the key was removed from the key purse hook but conveniently, no one "spoke English" and therefore, I was unable get my keepsake back. This made an otherwise wonderful trip end badly. I am disappointed that the employee who took my purse hook did not demonstrate the ethics, integrity or honesty that should always be in the forefront on any business and turn the item in to your lost and found.

I know this was not the most expensive item, but it was a gift and it belonged to me and I want it back. I realized I left the item, but I also returned to retrieve this item within a timely manner and strongly believe that the employee who removed the key from this purse hook should have done the honorable and right thing, and turned it in to your lost and found. I will say thank you to Jonathan ** as I left feeling that he did his best in assisting me in retrieving my keepsake, otherwise, to the employee who stole this item, you have certainly left a bad taste in my mouth against Enterprise Car Rental and shame on you. Nothing good comes to a thief.

I rented a car with a very small unnoticeable dent on the hood. They convinced me I have done that damage, which I did not. Now I have to pay $200.

They keep coming and knocking on my window and dent my door and cracked my window. They tried to open the door as well and break in. What's with this company? They are harassing me and I need help as a disabled person with a heart condition and high blood pressure.

They put me in the hospital for high blood pressure and to check my heart, and dent my door, they cracked my window and they expect me to give the stuff back, not until I fix this door and window.

This letter is in regards to my treatment at your branch located 725 N Hwy 7, Blue Springs, MO.

I had reservation for a mid-sized vehicle on Saturday, September 17th. I was told to bring in a utility bill, proof of insurance, and paycheck stub. I was told that I could not rent a vehicle from your company because I had a previous balance on my electric bill. I explained that I am on average monthly plan and during the summer months, my electric bill is huge, but I have a standard payment that I pay $270 and this is what the bill reflected that I owed for the current month.

They requested to see another utility bill, which I showed them my gas bill, which showed a previous balance of $12 and current due was $70. I once again explained that I was on average monthly payment and stated I was on this plan with both my utility bills. I was told that I could not have a previous balance per the corporate office.

So they allowed me to look up my water bill online, which does not allow me to print a bill. All it shows is my current balance due which was $144. I was told that this was too large of an amount to only be a current bill. I told them I have a 36,000 gallon pool in my back yard that I put water in every two days. My water statement showed that I had just paid on the 15th of the month and current amount due of $144 was due by October 15th. Once again, I was told I could not rent a vehicle.

I have never been so upset. I thought that the bills were only used for proof of residency and not be questioned in front of a whole office full of customers about whether or not I pay my bills on time. I was embarrassed that I had to stand there and explain myself that none of my bills were past due. I cannot believe your company does not take into consideration that people are on average monthly payments with their utility bills. I was already putting a $150 deposit down, but yet your company won't let me rent a vehicle because I have a $12 previous amount due because of my average billing.

I asked them to contact the manager and needless to say the lady helping me whose name was Dawn stated she was the manager. I told her then she needed to get her boss on the phone and she refused and said that she is unable to contact her boss on a Saturday. I am sorry, but my husband works for Home Depot and their district manager is always reachable no matter what! I was trying to leave town to get to a family wedding and I had to deal with this **. For a company, this is very inconsiderate and poor customer service.

I took my business to Dollar Rental Car and was taken care of in a friendly professional manner and they had no problem with me being on average monthly plan with my utilities.

I rented a car, and the company took out over $400 for deposit. I returned the car on Friday, and I was told I would get my refund. Tuesday, I still do not have my refund. I was told rather rudely that I would not get my refund until Thursday or Friday. The agent was rude; she told me to sue her, if I though I could dare.

I want my money put back in my account immediately, and get the interest for the days the company has been holding my money against my will. They took money out of my account right away; they can put refund back in account in 24 hours. It doesn't take almost a week. I want my money put back in my account, and an apology for the rude company agent.

I reserved a premium car because my parents are handicapped and can't get up into an SUV and a full size isn't big enough. I was guaranteed we would get a Ford Crown Vic. When we got there, we got charged for a Premium car and they said out in the lot that they didn't have the Crown Vic or any Premium-sized cars. Instead, they gave us an Edge Tag # BBA71771.

Why do we make reservations if you're not going to keep your word? There's a reason I requested a Premium-sized car. Why would they do the paper work for a Premium car and charge us for it and not give us one (Rental Agreement #118950674)?

The Edge vehicle is all we had to choose from. It made it hard on my parents to get in and out of. They both have had their knees replaced. Mom's right ankle has been fused so her mobility is limited. Dad is on oxygen and is limited as well.

Enterprise really let me down. I trusted you to provide me with the right vehicle to suit our needs. You had every chance to decline and tell me there wouldn't be a Premium car available when I reserved the car.

State Farm has been very helpful and compliant to compensate our losses that were created by their client. The problem lies in your staff. We had to have your rental car for an extra 2 days due to problems with repair of our truck. State Farm approved the extra days on the spot at your office, the day we dropped off the car. Your office boy named Alexie, another young girl and Chris have now all called me several times, stating State Farm will not answer their calls. They want us to pay the difference of the rental car that is 90.57. On the first initial call, your office asked for 50.00 sum dollars. I called State Farm and they said, "No problem, have the rental car facility call us." They were very friendly and also gave me a fax number.

Now your company is still calling me. And your company is now stating it is the tax they are looking to get paid for on the vehicle, not the rental fee. I am extremely upset due the irresponsibility for paying attention to detail. If they asked for the correct payment initially for the correct amount, we would not be harassed by your office, threatening me that they will have to charge me. They have been calling my husband and my cell phone, eating up our minutes, even when I told them not to call the cell phone. Please advise asap.

As of 08-19-11, we are still getting phone calls requesting collection. I am still getting hounded by your company for your mistake, in requesting State Farm for funds. This is due to the fact that you did not make a correct request for funds, because your clerk forgot to add taxes to the bill. State Farm has been great about reimbursements. Your company is like the keystone cops, full of chaos. You have already stated and other clerks have confirmed this was an internal error. You need to clear it up, not me. After I forward your email to collections, they tell me everything should be fine. Yet, I keep getting calls for funds.

I have your collections requesting payment and threatening to put this incident on my credit report. Yes, I am angry and upset that you have not fixed this matter. Caroline called me on 8-19-11, stating that you had put this request into collections. Please fix your mistake and handle this matter. I will now contact your regional office and BBB about mishandling my service with you. It has been almost 9 months of having to talk to your office and collections. Your immediate response is required.

I rented a car from this Enterprise location. I left my parking permit in the rented Black Corolla. I called the office right away once I realized that I did not have the permit with me. The employee, a young female whose name I can't remember at this exact moment, told me that the car had already been rented out. I explained to her how important this permit was; it allows me to park near and in my gated apartment complex. To replace this permit will cost $50. The first attempt was assuring, the staff told me that she would contact me as soon as she contacted the renter. Well, that was July 2, 2011. Up to date, I still have not received a courtesy call or an explanation of my missing parking permit.

I call every other day and I get the same response, "please hold, while I look into this matter," leaving me on the phone for more the ten minutes. I'd hang up and call again, only to get no answer or automated voice message to hold or that all staff are busy with other customers. I have tried contacting the manager, whom I've left messages after messages along with my number. I have not received anything!.

Today is August 16th, I'm a little irritated and upset how Enterprise staff are dismissing my concern and property as if I'm nothing. I am a loyal renter, who has gone to Enterprise with any and all of my family's car rental needs. I have two small children, whom I have to walk a block away to home because there is no close by parking space and no parking permit, this puts me and my children's safety at risk.

I have never experienced poor customer service and insensitive behavior. Please assist in retrieving my parking permit to my apartment, and/or some common courtesy answers or assurance that something and someone is following up with my concern and now a complaint.

I visit the Enterprise in downtown Silver Spring and the services were one of the worst. The lady that I dealt with was nasty and very unprofessional. They never try to accommodate me with a bigger car or even try to be upgraded! I got the smallest one and their rate was way too high!

The manager was very unfriendly and has no customer service. I will not visit the Enterprise anymore because after my experience with the one in downtown Silver Spring, I'm disgusted.

I reserved a minivan on July 20, 2011. On August 3, 2011, I went there to confirm the minivan. The agent, Reggie, said everything was okay with the van. I told him I'll be picking up the van on Friday, August 5, before 11:00 AM.

On Thursday, the agent Reggie called me about 3:00 PM to confirm the van. I asked what time do they open and he said 7:30 AM. I said okay.

On Friday, August 5 at 9:30 AM, I went to pick up the van and he sold it to someone else. My problem is he, Reggie, never said first come first serve. In the meantime, my 2-year-old granddaughter left with other relatives to go to the family reunion and I had her clothes with me. It took 5 hours to get a minivan and the cost was triple the price, because it was last minute.

I am very disappointed with Enterprise rental car. Please help me to forget this horrible experience. I want something done about not telling me about first come first serve.

My name is Ms. **. I would like to start by saying I have been a customer of Enterprise for some years. And for the most of it, I have gotten good customer satisfaction until Saturday,13th 2011. I normally deal with Ben, the store manager. I rented an SUV pickup truck, which I really wasn't satisfied with. I had asked Ben if I decided to keep it for the whole weekend, what would he quote me on it. He gave me a price and I was satisfied with his price. Then I called this morning, which was Saturday, 13th 2011.

I spoke to Nicole, who is very rude and is not a good customer service rep. Why I know and feel is because I have been working with customers for 40 years. And the way she talked to them and hung up the phone is not professional. However, I explained to her that Ben had given me a good deal. She refused to give me the deal that Ben gave me. So, I told her I was going to drop the truck back off. And she just said okay and slammed the phone down. She is very rude. At this time, I called back and told her I was going to make a complaint against her. She said okay. She tried to over charge me twice. Stealing from a customer is not good.

As I drove up to Enterprise, there were two very nice gentlemen that detail cars. I talked to them because they know me. When I rent cars, they were my ride to and from. They told me to talk to Ben on Monday. When he came in, one of the gentlemen asked if I wanted to switch cars. I said yes. We then went inside to talk to Nicole. She wouldn't even look at me. He asked her if she could switch me out of the truck into a car. She then with her head down said "Yea". Then, she asked me the name of the boss of Enterprise whom I complained to. I told her that I was not going to discuss that with her. She stated that she would find. Then, she rented me a car that I was not satisfied with.

I want my money back or some deal, because I am very upset with what she caused me to go through this weekend. And something needs to be done asap. I don't plan on ever renting from this company again until I'm satisfied with this matter. I have spent a great deal of cash renting cars. And I'm a member. If needed or if you have questions, please call me **. Ms. **

I would like to have this published regarding poor customer service/systemic ignorance. I was trying to understand the poorly designed invoice with a young "know-it-all" clerk. The feedback on the report given to me was so vague as to what has transpired since I returned the vehicle. I needed to go back in to find out if what he said was going to actually get done. Once I arrived at the rental office, I was not greeted but stared at. To my amazement, this little underling treated me as if I could not add 2+2. Quite the ignoramus.

After dropping off the car on Aug 2, 2011, at BWI Airport in Maryland, I realized that I left my cell phone in cup holder. It took no more than 25 minutes to return to Enterprise Car Rental. I returned to inquire about my phone. I had just use a phone prior to dropping off the car. I was warmly greeted by Brittany ** who tried hard to reach out to recover phone. That phone, with a lot of family memory, is lost because one employee thought it is best not to return it to lost and found. No sorry will do, but a word to your employees. You do not bite the hand that feeds you. It's bad for business. Let them know that 9 percent of unemployment could be them.

thank you and have a good day

My wife and I rented a vehicle on July 20 at the Wheeling Ohio airport. The rental was to be returned to the Wheeling airport Saturday, the 23rd, at noon, eastern daylight time.

On Friday, the 22nd, at 1745 eastern, I called Enterprise to see if we could bring the vehicle back to their location on that evening as time constraints made it difficult to return the vehicle on Saturday, the 23rd. I spoke to Ashley who referred to someone at her desk, who confirmed that returning the vehicle to their rental location instead of the Wheeling airport would be closer to our location in Pittsburgh. I believe the person Ashley spoke to was Megan. Ashley stated she was new at the location and her position.

After the conversation and discussing with others in the room, the suggestion was made to call Enterprise back and see if we could drop it at the Cadiz Ohio airport where my aircraft was being worked on.

The second call to Enterprise was made and again I talked to Ashley at Enterprise. She conferenced with another person for the approval to drop the vehicle at Cadiz airport. Ashley stated that dropping the vehicle there was against their policy; however, they would give me a one-time approval to leave it at Cadiz. I expressed my appreciation for their generosity and stated it would be at the Cadiz airport at 9 am Sunday morning. I was using my spouse's cell phone on speaker so the conversation was witnessed by five other individuals in the room.

The vehicle was dropped as arranged at Cadiz. On Monday, the 25th, there were messages left at our home phone by Megan and Ashley of Enterprise inquiring as to the location of their rental vehicle. I was out of town on business and my wife was at work. When my wife Lisa returned home after work, she returned the call and reached the after-hour recording informing Enterprise of the location of there vehicle.

On Tuesday, the 26th, I returned home to find a message from Dennis of Enterprise stating they needed to locate the vehicle in order to stop the charges. I also received an after-hour recording. I left the location of the vehicle on the answering service and expressed my concern that their approval of leaving it at the Cadiz airport did not appear to be communicated to others.

This morning, the 27th of July, I spoke to Dennis at Enterprise. Dennis stated there was no such approval to leave the vehicle at the Cadiz airport and that charges would continue to accrue until the vehicle was returned to Enterprise. I stated to Dennis I had witnesses to the conversation, in which he replied that was not true because no one would approve the drop at Cadiz. To this he stated he was too short-handed to retrieve the vehicle and that it was up to me to get the vehicle back to Enterprise. I am roughly 800 miles away and did receive a verbal approval to drop the vehicle at Cadiz that was witnessed by five other individuals.

I called Desapi Aircraft at Cadiz and arranged to have them deliver the vehicle back to the Wheeling Ohio airport. I went from being very impressed by Enterprise for allowing me to drop the vehicle at Cadiz to never wanting to do business with them again. When an individual calls you a liar, it has a tendency to make you never want to do business with their brand again.

Today, my 25-year-old daughter went to get her reserved car at Enterprise in downtown Miami with Eduardo **, the manager. She rented a car for a month from Enterprise two months ago while her car was being fixed. She had rented at least four times a year plus I also rent from them. She went in with her debit card, which she have used to reserve it and has done it with the same card in the past, to pick it up. She was told that as a new policy, she needed two utility bills in order for her to rent.

After much talk plus phone calls from me and I even offered my credit card and told him that she had just had an Enterprise car for a month, the manager still said no. She had her boyfriend bring her the latest utility bills that showed she was paid up to date, but at this point, he called her abusive. How happy would you be if it happened to any 25-year-old, after taking more than an hour and a half of talk and getting utility bills that are only paid online and now have it printed out. I called Eddie and begged him as she has to be somewhere important by tonight and she has rented many times before. Again, I offered my credit card but he told me no.

I am an Enterprise member. I told him that I would do everything I could to tell everyone how my daughter and I were treated. I read his information on Facebook and how he value customers now and future ones: At Enterprise, we are committed to taking care of our customers, our employees and the communities we serve. We call it "The Enterprise Way."

Eduardo, representing Enterprise, made what should have been an easy car rental into every parents' nightmare. If this is how Enterprise treats 25-year-olds and parents who rent from them, then you should rethink how you do business. There are other rental companies and you should refrain from managers who treat good/great customers like garbage.

I made a reservation online, the day before the day of the pick up which was July 22, 2011. My youngest daughter had called earlier that day because I was at work and they were charging me triple charge per day than my previous visit on May which was $32 per day. The answer she gave my daughter was that because it was summer, more people rent cars so basically its supply and demand. What she meant was because most people rent cars during the summer to go on trips, Enterprise is going to take advantage of this and charge triple the opposite of their advertisement of car rental at low rates. I told my daughter to leave it as that and that I was going to ask some questions when I arrive because I never heard of that. My reservation was at 5pm.

When I arrived, my oldest daughter was already there and I had asked her some questions on the prices but I wanted her to explain to me why they were charging triple. So I had asked Annie and she replied this time in the store that it was because we reserved it late and the earlier the cheaper. I proceeded to ask her some more questions and she was speaking to me with an attitude because apparently, they did not have air conditioner and she had worked all day from what Annie had stated. I have always rented my car there so I figured I'd be respected enough and I could ask questions with no problems but she was just rude and kept repeating "It is what it is, if you don't like it you can go somewhere else" instead of trying to comfort or make the customer feel well-serviced. So I was ready to purchase and my youngest daughter had said to me, "Great customer service" When Annie heard that, she began to be even more rude and said "Ok you know what, now you're pissing me off and making me mad. It is hot and your being disrespectful." She took it way too personal and it was not rude.

My daughter simply stated the truth of the matter and when she said it, she meant all of Enterprise because they advertise low rates and then take advantage on customers needing cars for summer trips and charge people triple from what Annie basically stated about the company. My daughter tried to explain that exactly to her but she would not listen or let her explain of what she meant. At one point, she even leaned over the computer almost in a threatening way and her body was shaking and she looked like she wanted to do something. So my oldest daughter told her that she needs to calm down and she also told her that she works in a hospital and no matter what, she always have to respect the customer and that she deals with customers who ask many questions everyday, but she has to deal with it and respect them still and not get angry because it is required of her as a professional. Annie replied how sorry she was and that she feels bad for her, which is not a great thing to say as a manager. She went bonkers and screamed for us to get out of the store because she was tired of our questions, which I swore was okay to do being that we are the customers. At that point, my youngest daughter walked out of the store to contain herself because she was going to lose it and be rude back with Annie. She did not want to argue with her. Then I was trying to rent the car and Annie said, "Nope, I am not going to let you rent it," and walked away and then came back like two minutes later acting like a child and not a manager and let us rent it. Yllianna, the other employee who came out to check the car, had to apologize for her.

The only reason I rented a car was because I was going on a business gathering with my co-workers and I desperately needed it, but I will never in my life rent from Enterprise because of this. I have never been so humiliated in my life and disrespected. I am 62 years old and should have been treated with way more respect. Even the customer who rented right after me said that she was rude and that she should not be a manager. She gives the company a bad name and she shouldn't work there. I would never recommend anyone to Enterprise.

I called in January and reserved a 15-passenger van for our special family vacation. Our daughter from South Korea is coming home for two weeks, and we had been planning for over a year to take this family vacation on July 23, 2011. So, I reserved a 15-passenger van in January to make sure that we would have a van, but only a few days before it was time to pick up the van, Mr. **called and said that they did not have a 15 -passenger van. Of course, I am upset because it is five days before we are planned to leave.

This is unacceptable, unprofessional and wrong. I believe that they have just let one of their friends have our van that we reserved. What are you going to do about this? I need that van today! How can anyone trust your company? I will ask my lawyer to contact you, if you don't do something to pay for this. Somebody is going to pay. That is illegal!

I made a reservation two days prior to pick up. On the first day, I went to drop off a car, one way from San Angelo, Texas to Odessa, Texas. I made reservations for Friday afternoon. I called back Thursday morning and let them know I needed to move the reservation to opening time for the six of us. The guy said, "Okay, I got it." I told them I wanted a small vehicle to sit six; I did not want a large SUV. Later, a lady called and told me my daughter left her phone in the first car we rented. I asked if I could pick it up. When I picked up the rental in the morning, I gave her my name and she confirmed I did have a reservation.

I was dropped off at Enterprise on Friday morning with my three kids and still needed to get my brother's two kids. They told me I had a reservation for ten, not close to eight. They also said they had a car available, then turned around and said they didn't. The only available car was in Midland. They tried to get me in the SUV but I had to call the husband. I went out side and as I walked in, a male associate was complaining out loud about my situation and having to go to San Angelo. I got upset and said, "Excuse me. I need a vehicle. Please find me one."

I told them it was ridiculous, that the people in the San Angelo office was able to find me one at the last minute, without reservation, without any problem. They said again that the only one they had was in Midland, the next town over. I told them, "We'll, how am I supposed to get there if I had no vehicle?" Another associate came in and said, "Well, we are trying to help you, but I see no such claim that you needed a six-passenger and there are no other notes in the system." I told him it was not my fault; they did not do their job and type in the proper notes. I told them straight out that all of this is **.

The Taylor street location was suppose to have a minivan available upon request and reservation for my family's vacation and it was not ready or even at that location.My wife and I had to sit in the office for at least 30 minutes just sitting there having to listen to our represenative talk on the phone to the broadriver rep.trying to locate where a minivan was even located.My wife and I had to drive our personal vehicle and pick up the minivan from the other enterprise location and when we got there in almost 100 degrees weather the rep.pretended as if everything was just A_okay.

First the minivan was not clean,Secondly the dam van was on Empty.It was a terrible experience and I won't be going back again and I hope no one else does either.They didn't even offer any type of extension on the time for us to be back.Not even the 15 minutes it took us to drive and pick up the van from their other location!!!! I'll tell you what though,they spent no time taking and swiping our bank card and getting their money..I feel the represenatives at both locations were very unprofessional!! I think next time my family and I will take our chances on somewhere else!!

I rented a car, they gave me a truck, fine for a few days. They railroaded me into insurance I told them I did not want. I called for extension and paid. I got a phone call stating I was going to be arrested for theft. I ignored this crazy worker and asked for a manager. I extended again and paid. The crazy worker called the police and told them I stole the car and did not pay and did not respond to their calls. Also, they added an additional $976 for insurance. Their contracts are misleading and lure the consumer in to their net of cheap rental and then hide the true fees.

Their contract says $881 for monthly rental. The charge was written to appear criminal. I went to court and agreed to pay just to get on with my life. I could not believe that someone can accuse you of theft while you are paying at the same time. I need a lawyer to sue them. I am not a thief. I rented, I paid, I called and I extended. But when he told me he was charging my credit card with an additional $900, I paid $686 and I canceled my card. Who pays $1669 for a car in one month?

Last year 2010, this same place charged me twice causing problems with my credit card and checking account. Please, they are taking people to court for theft for money? What is the definition of a thief? The contract became a dispute over the balance not theft. How can they do this?

I have rented with Enterprise many times. Recently, I made a reservation with my Enterprise in West Plains, Mo. I was somewhat surprised to find that since I was paying with a debit card, I would also have to provide two current bills. She informed me it was a new policy and said that since I did not know she would waive the requirement this time. Not one wanting to break rules and because I happened to have two current bills with me, I let her make a copy of them.

I then made another reservation with the Enterprise in West Plains, Mo about a month later. They called after 5 p.m. and left me a message that said that they could not provide me a rental car that I had reserved for the next day because they were sold out. Also, on the message they said it was after hours and I would not be able to call them back. So, I called the National Enterprise Phone Number and they told me that they could not help me and that I would need to call Enterprise in West Plains, Mo in the morning.

When I called, I could tell they were not very happy that I was complaining that they did not have any car for me even though I had a reservation. After some time they finally agreed to get a car from another location but it would take a couple of hours. I said that would be fine.

When I arrived at the Enterprise Rental in West Plains, Mo, I was prepared to give them a copy of two bills similar to the ones I had given them the last time. However, this time they were not sufficient because they were not open account type bills. I was not happy, but I left to get bills that were of an open account nature. When I had gotten the bills, I called to tell them I was on the way. I told them what I had and then she told me that they would not be sufficient and gave told me I need two of the following a phone bill, water bill, or an electric bill. Being of a old traditional nature, those bills are all in my husband's name only and since I was the only one going, I could not use them because my name was not specifically on the bill. I told her I would have to call her back. I then had to see if I could locate another facility that would rent me a car. I did find one. When I called her back, she was very upset when I told her that she would need to cancel my reservation because I had found another rental option. She then complained that she had went to a lot of trouble to retrieve me a car from the other Enterprise location.

I firmly believe that they were unhappy with me because I complained to the main office and it caused them problems.

AAA Insurance sent us to Enterprise. The rental car company, Enterprise, refused to let us use the local office. Instead, they sent us across town. The salesman, John, was the most unprofessional person I've ever dealt with at Enterprise. After the rental, he continues to call to "check" on the rental. The person who rented the car is my fiance, and she is concerned about this guy continuing to call and harass her.

Enterprise assistant manager Erin did nothing. This Enterprise office is completely out of control using the rental records to harass women. A complaint was filed with the Ventura County District Attorney's office.

I have been a valued customer renting from Enterprise, consistently, for the past year plus, since August 2009. On 5-2-2011, I was stunned, caught off guard, inconvenienced, unaware, blind, unfairly treated and much more. The previous week on 4-28-2011, I was contacted by Natalie, one of the branch employees by telephone, asking that I update my deposit. I agree and went into a location closer to where I was at the time. While on the phone with Natalie, she stated that there has been some slight changes as far as deposits go, and she went over them with me. Natalie stated that branches would no longer be accepting cash and that all customers must at all times remain $200 above there rental agreement.

I understood and proceeded to comply to the new rule. On 5-2-11, all hell broke loose. I came into the branch where my original contract was started way back in 7-2010, also where Natalie and Richard are now employees, as they were not there originally, to bring yet another deposit. Richard unusually asked for my key so that he could check the mileage on the vehicle. I said sure. When he returned the car key, it was no longer on my key chain. Now usually they just take my payment and give me a receipt and I am on my way. When he came back he asked how much would I be putting down. I said $200 as I discussed just 4 days ago with Natalie. He said cool, as he took the payment he shocked me and said, "Oh, yeah, Ms. **, unfortunately we are going to have to pull you out of the vehicle because of our policy." I was stunned. I asked him, "What are you talking about?"

He says because I don't live in that city, which they new for the past several months, that I could no longer rent from that location. My response was seriously, why didn't you all tell me this before I came in this morning, on a work day, with a bunch of things on my agenda that required me to have a vehicle. This is an immoral, inconsiderate thing of you all to do. I then turned to Natalie and asked her why when she called me on Thursday, 4-28-11, did she not let me know about this. She said, "I truly apologize." At that point an apology was totally unacceptable. I asked them to please get an authority on the phone, someone who could possibly help us in this situation, the person was not available. So I asked, "Are you all going to just leave me stranded and stuck with all these things that I have to do today and not have any consideration for it? They both just kept saying sorry, but there is nothing they were willing, or could do. Until now no authority above them has contacted me being as though I have left messages as well as emails were sent from the regional office on my behalf.

Economically, I lost out of money from my business, being that I run a daycare. I had to pay for an appointment that I had scheduled but missed due to this situation. I had to pay for a ride to pick up my child from her school. Also because I drop off and pick up some of the kids that attend my daycare, I had ** trying to get them home. I had to stop business for this whole week until I am able to get transportation. I have to home school my child because I am unable to take her to school, being that I am a single parent. I feel so bad and terrible, words can't even explain. For them to treat not only a customer, but someone who they have been doing business with for so long like this is very unacceptable. This type of behavior display the true definition of bad customer service.

I left the Wayne, PA Enterprise store in shock. I couldn't believe I had just experienced what I had. In fact, after leaving Enterprise in Wayne, PA, I felt the need to immediately change the passwords to my online bill payment accounts.

I recently reserved a car at the Wayne, PA Enterprise location. I have rented from this location before and had never had a significant problem, perhaps the occasional "excessive rounding up" of gasoline charges or the rental period, itself, but nothing overly significant. I was unable to use my credit card (due to reasons that are completely unrelated to credit worthiness and credit availability) and asked if I could put the charges on my debit card. I was told that would be no problem if I provided either a copy of a pay stub and a bill or copies of two bills. Had I known the information would be used for some sort of assessment of credit risk, I would never have provided the information. What kind of car rental firm looks at pay stubs and bills to assess risk associated with payment via debit card? Whose genius idea was this and what kind of people are they used to dealing with? Please understand, by the way, that I have good credit, a decent career with a healthy income and ample savings (albeit not as ample as it was a few years ago). My bills are paid on time. In fact, I think I could have charged the car, itself, to my debit card (spending limit notwithstanding). How much does a Kia cost, anyway?

The Enterprise clerk, Catherine **, told me I could borrow her computer to pull up copies of bills. It seemed harmless enough and I assumed they just needed to confirm my home address, so I did so. She left me alone at her computer and did other work. When I pulled up my utility bill, I noticed that my utility bill e-pay had not been processed when due, a week and a half earlier, because the account number of the credit card it was automatically billed to had changed. Since I was logged in and had my card handy, I electronically paid it. A few moments later, I showed the two accounts to the Enterprise woman and mentioned that I had borrowed her computer to pay the utility account. She told me they wouldn't rent to me because the utility account had been past due. Really?

I argued with the woman briefly, but politely, and attempted to explain that she was mistaken. I explained that the goal of my argument was not to "convince her" to "allow me to be a customer" because I have no interest in renting from them; instead, I am making sure she has no excuse or defense whatsoever when I complain to her employer. I told her that if I had known she was looking for a zero balance, I could have easily pulled up one of a half dozen other bills instead. I explained to her that the account was not past due, the longest it was ever past due was 10 days (due solely to a change in a credit card number). She wouldn't even know anything was paid after a due date at all if I hadn't mentioned it to her. Nowhere on the online account summary did it even suggest anything was past due (and this was the first I had seen of it). I told her that it's extremely offensive to suggest that I somehow do not have an acceptable credit to use a debit card to rent a car at Enterprise.

Then, without my permission, she called the manager of the auto shop where my car was to be repaired (I had mentioned the shop earlier in casual conversation). She asked them if I can pick up my car and told them I "didn't have everything I needed to rent a car". I was incredulous! My god, do you allow employees to make such phone calls without customer authorization? I did not need to pick up my car from the shop and did not give her permission to make that call. In fact, I did nothing that could have led her to believe that I had given her permission to make that call. She offered and didn't wait for a response from me before she had started dialing (and had continued dialing even after I had told her not to). Needless to say, I rented a car from a competitor in about 5 minutes with no problem whatsoever. In fact, they were extremely professional and courteous and I got a better rate!

So, my major complaints (in no particular order, though I find #3 to be the worst offense):

1) The use of bills and pay stubs for anything at all (particularly without safeguards in place to protect against identity theft and other misuse - what if a key logging software had been on the computer and/or I had saved payment info and passwords to the accounts?).

2) Any kind of credit review without prior notification and authorization.

3) The phone call to another firm regarding a customer (or potential customer) without the customer's authorization; and of course,

4) Performing a credit review poorly and inconsistently (it seems that they need to **-proof that process).

When I suggest that their "credit analysis" method is foolish, I am speaking with a considerable level of expertise (in credit analysis, that is, not in being foolish. Though I suppose some could argue).

Does anyone remember the "Seinfeld" episode where the rental place has no cars even though Jerry reserved one? The punch line was basically this, "You do a good job taking a reservation, but you don't hold the reservation." My situation exactly. We had a reservation for almost two weeks for a vehicle. Having had spotty service with them in the past, I drove by the night before to see if they had cars on the lot. They didn't. So I called the morning of the reservation at 8. I spoke with Paul (who I later found out was the manager) and told him I was confirming the reservation for 9. The first thing he said was, "Well, it's 8 now." He was immediately sarcastic and sounded annoyed that I was calling that early. He confirmed they had no cars, but he was doing his best to find one and asked if I could delay picking up until 10. I said no, we needed the vehicle for business reasons and needed it at 9. He said he would make a call and he'd call me back in 15 minutes. He failed to keep that commitment as well. At 8:45, I called and got through to him again and asked why he didn't call me back. He said he was busy. But he had some great news for me. He had found a car! The not so great news was that they were busy putting a door handle on the car and it would be ready by 10. Needless to say, I canceled the reservation and went right down the street to Avis to get a rental. But wait, there's more.

I contacted their national customer service department to complain and asked for the names of the local branch manager, his boss, and then his boss. The only name they would give me was Paul as the branch manager, no other names would be given for "security" reasons. What? I asked how is that dangerous to know who the managers were, but they would not give the information out. Oh, well, I did my own digging and found out who the national management team is (thanks Consumerist) and they will be getting my complaint. Now it will go from the top down. I've used this branch for both business (my wife and I are in the insurance industry) and for personal reasons. Needless to say, that won't happen again. I was really amazed at the sarcastic, curt, and rude manager there named Paul. He was not able to rent from Enterprise, but Avis was more than happy to take my business.

The rental agreement was prepared in error. I called my State Farm agent to determine whether I needed to purchase the Enterprise Collision Damage Waiver (CDW). State Farm said that any damages to the Enterprise car would be covered by State Farm. Thus, I told Rachel **, who listened to my State Farm conversation, that I did not need/want the CDW option. She (intentionally or unintentionally) erroneously prepared the rental agreement to include the CDW charge ($12.99/day). And I, hurriedly, initialed all the initial lines she quickly circled. Unfortunately, presuming the agreement was properly completed by her and that it was safe for me to initial, I inadvertently initialed the CDW line. I learned this when I turned the car in on 12-16-10.

An Enterprise employee (name unknown, young white male) told me that I owed $272.79 for the CDW. I told him about my having called State Farm regarding the CDW. I told him that I did not request the CDW coverage, I did not owe it, and I did not plan to pay it, i.e., because of Rachel's erroneous inclusion of the CDW. He admitted that the computer record of Rachel's notes indicated I had called State Farm regarding whether the CDW was needed. Despite the Enterprise agreement error, he still charged my credit card, without my authorization and despite my repeated protests. When I checked the car in, I was not given a receipt to sign, authorizing the charge, nor as I recall, did I receive a copy of the agreement.

On 1-24-11, I called Ryan ** and requested his reconsideration of my case. And I asked for a refund, i.e., to make me whole. He offered a free weekend of rental car usage. But I told him I wanted a $272.79 credit card refund/credit. He said he would investigate further and call me back. It has been 9 days as of this date, and he has not called me back. I interpret his non-response to mean that he has no intention of voluntarily issuing a refund to my credit card account. If you have an email address you would be willing to send to me, I can email a letter to you which includes more details than I have set forth here.

I had a car rental last month (December 10). They gave me a car with expired registration, in which I wasn't notified. So, the car got a ticket for expired tag when it was parked in front of my house. I called them and told them that I'm not responsible, because they shouldn't give a car with expired tag to people in the first place. And then, I received a letter from corporate that they will charge me for $10. I called them (800-935-0112) and complained. Someone told me that a supervisor will contact me. After 10 days, no one called me back and they charged my credit card. Also, I have letter from Laguna Beach Police that I owe them $77. So, is it right for them to give people car with expired registration without telling them, and then have people pay for it? Please have someone contact me. I want to pursue this. You can call me or email me.

Yesterday 1/10/2011, I was to receive a reserved rental from Enterprise. The rental pick-up personnel came to get me from Bob Massie Toyota Body Shop. The rental could not make it up the hill at first. After three tries, he finally made it up to the entrance. This I found later to be the car that was to be rented to me when we arrived at the Enterprise in North Versailles, Pa. I politely told Catherine **, Branch Rental Manager, that I did not want that vehicle because it could not make up a 5-degree sloped hill with less then an inch of snow on it and my vehicle made it up there just fine. She recommended a Kia that pulled up moments after the conversation.

Upon inspection of the vehicle I was initially supposed to rent, I found there were absolutely no treads on the front wheel drive, front tires of the vehicle. While I observed this, the Kia was parked in a spot with less than a inch of snow in it on a 2-degree slope within the parking lot of Enterprise North Versailles. The car tires were spinning in place when she tried to move it. She later came and put cardboard under the tires and the car broke free. Upon inspection of the car (Kia), I noticed there were minimal treads on the front tires of the front wheel drive of the Kia. I reminded her of the snowstorm approaching Pittsburgh, PA, and asked her if they were trying to kill people. She laughed as if it was a joke. This was my only means of transportation and therefore had to settle for a vehicle that I know is set up for disaster. The storm is supposed to hit today, 1/11/2011.

No physical damage has resulted. However, today I risk my life to get to and from work and school 10-20 miles away from my house. I am very afraid and nervous. However, calling off is not an option in the construction field, so today and for the next four to five days, I risk my life so they can save and make a couple of dollars.

Having hired a car from Enterprise over the Christmas period in 2009, my wife and I returned home to the UK in January 2010. In July 2010, my credit card was charged $71 by Enterprise. My nephew, who lives in LA, checked with Enterprise and the charge was for a parking violation in May 2010. Obviously, we were not there then and the Citations Office of Enterprise said that I would be refunded. Nothing happened.

My nephew got in touch with Enterprise again and I received a $10 refund, their admin charge. In early October, I rang the Citations Department in the U.S. from the U.K. and was assured that I would get the refund for the parking violation. It is now January 2011 and still nothing has happened. The credit card company cannot help as the dispute is now out of time for them to investigate.

My car hit a pothole on October 2010 and had to be taken in for estimates and repairs by the insurance company. They sent me to Enterprise for a rental car. Enterprise claims that their pick up service does not exist during rush hours in certain locations. I had to find someone from the body shop to drive me to their location, which for a single woman in downtown DC isn't the safest thing to do. While it was so close to Enterprise's close of business hour, I also couldn't afford to wait for a cab.

When I arrived at Enterprise, the sales person that was at the counter immediately asked me for my license, credit card, and my insurance information. She also asked for the amount of my deductible. The next thing I knew, she asked me to sign and initial the form and rushed me outside of the building to see the car. As I went outside to review the car with another sales person, she asked me to look around the car and asked me to sign the form and was quickly wanting to leave.

Days later, when I returned the car at a different location, they found scratches on the roof of the car. They then charged my credit card for the deductible without my knowledge and without my consent. I did not know about the charge until days later when I was speaking with one of their damage team and they informed me that I was in fact charged. I then called the credit card company to stop payment because I don't believe any company should have the right to put any charge onto my account without my knowledge. In addition, Enterprise did not return any paperwork when I left the branch. They did not even offered the signed contract that they were suppose to send me home with. Their sales persons were rude and somewhat unreasonable. I explained to them that while I had the car in my possession, it was mostly parked in a garage and I can't imagine things would fall onto it since the garage was attached to the house that I live in.

Meanwhile, Enterprise went ahead and filed a claim with my insurance company wanting me and my insurance to pay for the damage. The insurance company did their investigation and found that I am 0% liable for the damage and told me that I should stop payment on that credit card charge. They also informed me that if Enterprise were to try to collect, the insurance company will be sending a team to defend their decisions.

Fast forward to three months, now we are in January 2011, I am still dealing with issues regarding the charges. My credit card company is trying not to stop the payment of that $500 that was originally paid to Enterprise and since my insurance company found me 0% liable for the damage, I don't understand how I would have proof of payment to Enterprise.

After my experience, I was told that Enterprise often file claims for cars that were parked in their lot and keys returned in the drop box. I understand that someone needs to pay for the damage, however, with the whole string of poor customer service and errors that they have made, it is just unreasonable to try to pin the fault on someone else.

I have a disability that I can't drive a car so on Dec 24, I hire a professional driver to drive me. So I went to Enterprise to rent one and they turned me down because I don't have a license. I am disabled; they didn't care. Is that legal and is it right?

I have been a loyal customer and member for many years. I never had a problem until now! I rented a vehicle for a week with their insurance (even though I gave a copy of my own insurance) and need vehicle for an additional week. I called Enterprise and asked if I had to go into the office to renew contract and advise them I no longer needed additional coverage for the 2nd week. She stated, "okay" and that I did not have to go into the office, that she would take care of it on the computer. When I went in to advise them I needed car for an additional day to go to cemetery (I had just lost my father), she advised me she needed $54.47. I asked what happened to my $650-700.00 deposit? Would this not cover this? She did not answer me, but rolled her eyes. She then told me either take the car or get your father's military flag, etc. off the car (in the trunk).

I felt horrible and began to cry. She just smirked and rolled her eyes. She then gave me an ultimatum to get the stuff out of the trunk; lose it or rent the car! I then gave her $55.00 cash for the car. I would have reported her to Glenda, but I found out they are really good friends and would not help. The other workers felt really bad as to the way I was being treated but were afraid of being fired by them. I told them not to worry, I didn't want them to lose their jobs. The other workers apologized for her actions as they knew me as a regular customer. There has been other incidents where cars are not there after making reservations online. I have had to go to other locations to pick up. Another time, the car did not have up-to-date registration tags. Cars with no gas upon pickup. This is norm for this company. If I did have a vehicle previously for my parents' doctor's appointments or to make arrangements for their burial, I would not have used this company!

My daughter rented a car from Enterprise. She returned the car in the same condition she rented it. When she returned it, she was never given any return paperwork to sign, no receipts of any kind. About a month later, out of the blue, she received a bill stating she owed for damages - a cracked wheel. I think they are trying to take advantage of her.

I reserved a car on the Internet on 12/24/10 for same day pick-up. The website said that there were cars available. I was quoted a fee of $19.99/day. When I arrived at the office 30 minutes before my scheduled pick-up, I was told they didn't have any cars available, but they were expecting returns so we should "call back in an hour". We returned to the office 1-1/2 hours later and were told that they still did not have a car, but that they were closing in a little while, so they would try to arrange for a car from one of their other locations. They finally told us that there was a car available in their office about 15 minutes from there. They offered a ride, but we choose to follow in our own car. When we got to the location of the other car, the lot was locked and there was no one there to open the gate. Alan then said that we could follow him to yet another location and pick up a car from there. We drove another 20 minutes and finally were able to get a vehicle.

When it came time to return the vehicle, we noticed an additional charge of $3.99/day. When we questioned it, we were told that it was a mandatory company charge, which we had reviewed when we signed the contract. In all the confusion of picking up the car, I guess when I signed an agreement to taxes and fees, I did not ask what the fees would be. My complaint is not so much with the service that Alan provided, but rather with the slightly deceptive policies of Enterprise's website. First they stated that there were vehicles available for same day rental which was not entirely true, at least not at that location. Second, they quoted a rate of $19.99/day which neglected to factor in the mandatory $3.99/day roadside assistance charge.

I became ill shortly after we spoke for about a week. Once I got better, I went to retrieve my items from Enterprise. The manager comes back in after he couldn't find it and very casually says one of his service men who cleans the cars out threw my belongings away, and that enterprise wasn't responsible but he would speak with the owner of the car cleaning service.

I was beside myself because not only have I attempted to reach out and communicate to see what would be done. But no one has re-turned my call for almost 2 weeks. Rude and unprofessional. Not only was the branch unaccommodating once I returned the car by not allowing one of there representatives to drop me at a near location other than my house, that they said was too far out of the way, but had allowed a serviceman to throw my things away by not notifying. I am really disappointed in this behavior and can't believe how unprofessional the manger has been by not even reaching out to settle this matter. I had almost 300 dollars worth of belongings thrown away. Jacket, Boots, a phone charger.

On 11/26, I rented a car from Enterprise in the Milford Ct. location, drove to PA and dropped it off at the Philadelphia international airport on 11/28. The car was returned in the identical condition. I was the only person who drove the car and no damage whatsoever was caused to this car. They have charged $463 to my American Express for a tiny ding on the edge of the driver side door. I have a strong sense that this is practice to generate additional revenue. I truly feel that the Enterprise organization is not being ethical and is exploiting customers by running this scam.

A truck threw up a rock and cracked the windshield of the car I was renting. When I exchanged it, Enterprise put a $250 hold on my credit card pending insurance clearance. My company, USAA, paid the claim within a month and told Enterprise I was covered within a week. But as of now, two and a half months later, Enterprise is still holding my $250! I have called and written numerous times with no result. I have never had a car company hold any money against my insurance claim going through, but this amount is actually almost twice the cost of the repair!

On Wednesday, October 27th at 4:10pm, my clean driving record was tarnished. Within one week I had two accidents, both on a Wednesday, same road FM1960W, less than a mile apart. The first a hit and run, rear-ended at a stop light; the second an uninsured driver without a license ran a stop light. Each time, my 4-year-old granddaughter was with me. A TV commercial brought me to Service King in Spring, TX. My adjuster was Joe **, and he gave me an estimate of the repairs.

After being with him, I felt comfortable and confident that I would receive good service. Next, I went to the Enterprise counter the raison d'etre for this letter. Nick ** gave me the rates. Armed with all the information, my AAA Representative, Christine ** suggested I waited to hear from the other driver's insurance company. November 7th arrives and I received a call from a Nationwide Representative, Latasha **. She indicated Nationwide would cover the repairs and rental car charges. She agreed that Service King would be acceptable to do the repairs and to use Enterprise for rental car service. I was also told a refundable $50 deposit was required. Note: To date my $50 deposit has not been returned.

I made an appointment at Service King for November 18th. James ** was my Service Adviser. He told me I was part of the Blue Ribbon Service program and this was a BRRS facility. We discussed the program. (Subsequently, I received a letter from John **, Nationwide Claims Manager. "We pre-screen, pre-qualify and endorse each BRRS facility." This was part of the letter.) James introduced me to Bobby at the Enterprise counter. He asked for a $100 deposit. I immediately told him, per the Nationwide representative, the refundable deposit was $50. He changed and accepted my debit card for the $50 charge. I guess I should have been on guard, but he was very personable as he directed me to sign here, initial there, etc., as I told him I was a novice to this experience.

Question: If Enterprise has a location at a BRRS facility, is Enterprise covered under this endorsement? It's November 30th and I was happy, James called and my car was ready. James met me at the door and I signed the necessary papers and went to the Enterprise counter to return the rental car, the mileage and fuel was checked (I returned it full). I asked about the refundable $50 deposit and was told it would be returned shortly. The following day my bank account had a charge of $338.79. This is when the nightmare began. It's December 1st, I had paid all of my bills and this unexpected charge caused major overdrafts. I am 72 years old, retired and living on a fixed income, this could easily bankrupt me. After talking with Bobby at Enterprise, I realized I had been hustled. The old insurance scam was alive and well.

During our discussion he was arrogant, rude and condescending. I was never told by anyone I already had sufficient insurance to cover the rental car, not my AAA representative, nor the Nationwide representative, and of course not Bobby. Also, I was not told initially for charges not covered by the insurance company. I was advised this is standard operating procedure for Enterprise, being the worst offender followed by Thrifty, and others in the industry. Websites are dedicated to similar complaints about Enterprise. Question: Is this the corporate culture of Enterprise? Does a code of ethics even exist for its employees? Erac.com, the corporate website, addresses Enterprise's culture in glowing terms, personal honesty and integrity are the foundation of our success. Our brands are the most valuable thing we own and Customer Service is our way of life. Are these just empty words?

That I was pressured to insure vehicle with him when I used a credit that covered insurance already. When I declined he stated that if he chose to he would not rent a car to me he then asked me for my car insurance he took another credit card and withheld $5000.00 very rude and unprofessional. That I had to freeze a card at $5000.00 and I was dismayed and nervous. I was on an I am very ill and middle aged I didn't need the animosity I was in P.R. on personal business.

We have gotten a rental truck due to an accident and was told the amount over what Geico would pay was $$10.75. We were not told that there was another $6 a day tax to the truck. This is so uncalled for. To me, they should not charge you taxes on a daily basis.

I am a professional and don't deserve to be treated like an ** as well as taken advantaged of because I am a woman. I rented a car because of an accident that totaled my car. I rented the car, according to my receipt from 11/15/2010-11/30/2010. The person that picked me up from my residence was Jesus (last name unknown) who also helped me check the car out. He picked me up in the Toyota Corolla and rented the Toyota Corolla to me. I didn't want to pay extra as I am unemployed, so he assured me that the Corolla was within the amount allowed for the GEICO policy that I had which was $25.00/day. GEICO had authorized extension to Nov. 30th as opposed to the initial Nov. 16th that they roped me into signing! When they notified me of the $100 deposit; I understood that to be refunded back to me unless they needed to use it, which I was not assured that, is what would happen.

They also charged an additional $69.00 claiming to GEICO that I took out the additional $16/day for extra insurance, which GEICO doesn't cover. I will definitely not take that kind of insurance out again, if this should happen again. The main point is. When my claims adjuster called Enterprise to find out about reimbursing me back the money I had not expected to pay out, they gave 2 reasons: 1) That I took out the $16/day insurance (extra). I acknowledged that! 2) The other was that I specifically requested a medium size car. Which I did not and is a lie! Why would a company I thought to be reputable deliberately lie! Please do something about their sneakiness and shyster ways.

I rented a car from Dan of Enterprise in Palmdale. He did 10 different transactions on my card (on his own) and have debit money out of my account 7 different times in three months and did a debit 4 times in one day, two months after it was supposed to be cleared out. I called him and he hung up and blamed it on GM. This manger has lied to me countless times and take the money out and has to put it back in.

His manger Tom ** never returned a phone call and I have had to close my bank account and reopen so they don't keep taking money out of my account and I don't have to deal with this issue anymore. In one day, this company and manger debited $100.00, $100.00, $100.00, and $156.00 all-in-a-roll in one day without myself knowing or any kind of notice. After I noticed it, They called and said they will refund some of my money.

At headquarters, they have nothing to say about it and the one lady can't understand why he keeps doing this to my debit card. But can't do anything about it but says to talk to his boss Tom **, who won't take or answer a call. This has become a real nightmare.

Car rental through my insurance company for two weeks while my car was being repair. Went and turned in rental on 11/19/10 and salesperson stated everything was fine. Got a letter in the mail that car was turned in on 11/20/2010 and there was roof damage. We had no damage when the car was turned in.

I reserved an intermediate car for Friday, Nov 26th. The Chevy Cobalt they assigned to me had a nail on the tire. I found it when inspecting for damage prior to signing the contract. Upon calling the attention of staff, they decided to switch the car. It took them 45 mins to switch the car to a Ford Focus. I got the car at 11:45am. The Ford Focus did not have any fuel in the tank and they told me to go an fill the tank before leaving for the trip. I get delayed even more. Car was due to be returned at 11.45 am on Monday Nov 29th. Upon returning the the car 11.50 am, the manager Abel tells me that I am one hour late. His staff did not note in the system that I got the car 45 mins late on Friday due to a nail being found in the tire of the car. I was very upset at the inconvenience they put me through and the lack of professionalism. When I complained with a loud voice that they delayed me at pick up, Julie was laughing and mocking my accent. The staff at this location does not care about customer loyalty and are possibly prejudiced against certain cultures or people. They run the company like a bunch of cowboys.

I rented a car with Enterprise. There was no problem when I picked up the car. The managers, Noah and David, were very nice. When I brought the car back on Saturday morning, I called the office to advise them that I will be there at 12:00 AM, then I called 5 minutes before to arrive at this office. Finally, when I arrived, it was 12:10 AM. The woman, AJ, was not very kind, and did not even said hello, and moved without paying attention to kids who were around. She treated us like dogs. That's not normal, even if we were a little bit late, so I called them three times and advised them. Even if I was very happy when I picked up the car, the result is I'm very angry about this woman. AJ needs to be advised that her comportment was awful, and also make a gesture on the bill, like half the price. Thank you for understanding.

Not professional. One person tells you something and then the next day another person tells you differently they do not have their facts straighten out. They are rude and argumentative. I ended up using a Toyota rental car instead. Better people, better business, and better assistance.

Friday, Nov. 26, my daughter, Sehronda ** (covered my insurance) went out to go to work, car had to be opened by key, would not automatically unlock. Put key in ignition, it would not do anything. Went to take key out, it would not come out. Called me, I called Enterprise, where we rented the car, they said to call roadside assistance. Called roadside assistance, they said they could not come until I confirmed whether mechanical or something I did and I would be charged $45.00 if not mechanical.

I called Enterprise back. They sent a roadside assistance person, when they arrived there had trouble figuring out how to jump the car because he thought it was the battery. When it did not start with the jump, he called his office back and told he did not know what the problem was. While he was on the phone, I called Enterprise where I rented the car from, so he could explain what was going on. While both parties were on the line, they told him they would contact the enterprise where I rented the vehicle to have it towed.

After approximately 2 hours of waiting, I called Enterprise where I rented from to say was still waiting for a tow. They said, the other Enterprise never called. I called the Enterprise I rented from. They said, they thought the other Enterprise was going to have it tow.

I was in a car accident and needed to rent a car until the insurance claim settled and a new car was purchased. My auto insurance policy covered $19.99 per day up to $600. This was discussed with the representative on the phone who assured me this coverage would be adequate and referred me to Enterprise dealerships in my area. Upon arrival at the Enterprise rental agency, I explained my coverage and the man at the counter, the manager, assured me this was not a problem and they had a small compact car to fit this price.

The rental agreement was signed and my Visa was given to use as a deposit until information could be exchanged from my insurance agency on the following Monday as this occurred on a Saturday morning. The rental agreement stated rates are $39.99/ day then under that it states $19.99/day/special.

Upon returning the vehicle they stated that the $19.99 rate was only a weekend rate. And there is no way they could have suggested it was the everyday rate. I was in no way, shape or form ever notified regarding a change in rate. Now Enterprise is charging my Visa with an additional charge of $299.66 after the insurance payment of the $600.

Despite multiple phone calls to this agency manager and my insurance company's calls to the area manager, they insist the charging is correct. There is no way I would have kept the car the entire 30 days had I thought the rate was $39.99/day. I have attempted to get the charges disputed on the Visa without any result. Enterprise now states they will lower the rate and only charge me $149.66 due to the misunderstanding. I'm furious and wonder how often this probably happens and people just pay it.

Enterprise Rent-A-Car is billing me $320.00 ($19.12 per day) for a 4-day rental. The sales rep that took me to pick up my rental told me that the insurance on the car was $28.00 total, not per day. They did not explain all of the taxes that they are charging me (VLF tax, Arena tax, AP Access Fee, CFE fee, PAI/PEC charge). They are also charging me for 5 days when my receipt states 4 days. As a result, the economic damage that this is causing me is that it is a financial strain on me and my family to try to come up with the money. I do not have 320.00 for a car rental, this is causing me mental stress and I'm already sick about it from worrying.

I have been a loyal customer and have been renting cars from Enterprise since October 2009. They hired my son in June 2010 and fired him on October 29th. I went to try to rent a car and Ricardo was in the process of doing my rental when Ramus came out and told him to hold on. He said that they were trying to close out the ticket that I had and that it would take a while and I would have to come back in a couple of hours. So when I went to try to rent a car, they had me in the computer as a "do not rent" so I realized that they were like that because they fired my son, which has nothing to do with me. I called the corporate office and in the accounting area they said that I did not owe anything, but they put in the computer that my son was stealing filling up my car and that is untrue and they know it that's why they didn't say anything to me while I was there in the office.

I am not sure if the manager doesn't want them to know that he would send my son out on late runs or tell him to go to car star and get a car and then leave and go home and tell him to drive the car to work the next day, but do not drive in front of the building so the camera won't catch it. He doesn't even make sure he gets back with the cars, he also give deals on cars for the trade of alcohol and it is being delivered to the job site by a guy who works at the Walmart in Blue Springs.

I have also seen an employee go over to Quiktrip during business hours and sell gas, they wash their cars on the clock and the manager keeps a card in his wallet at all times. They are using me to hide things that they are doing because whatever had nothing to do with me and I feel they are holding me accountable and that is unfair to me. I had to work and could not get to work. I feel they are blackmailing my name for something that I had nothing to do with.

I rented a minivan from Enterprise Rent-A-Car at 7823 Sudley Rd., Manassas, VA on 10/22/2010. The service person who checked out the car for me was Matthew ** (branch manager). He performed a quick inspection (lasting approximately 30 seconds) of the vehicle while I remained inside the branch. I trusted Matthew to provide an honest and accurate assessment of the condition of the vehicle. He did mention that there were numerous scrapes and marks on the vehicle. And he said that it did appear that the vehicle was involved in a minor accident for which minor cosmetic issues had not been repaired. I signed the required paperwork and left with the vehicle.

I traveled with the vehicle on business to New York. The car was parked in a safe location during my trip to NY. At no time did I observe any damage occurred to the windshield of the vehicle or any other part of the vehicle. I returned the vehicle to Enterprise Rent-a-car at 7823 Sudley Rd., Manassas, VA on 10/28/2010. The vehicle was inspected by a female employee (name unknown) and the assistant branch manager Travis **. Both employees advised me that a small crack in the windshield approximately 1/2 inch in diameter was found and that I would be responsible for the damage. I explained to both individuals that I did not cause this damage and that I should not be held responsible for damage that had already existed on the vehicle prior to my renting it.

Mr. Travis ** became rude and advised me that since I signed off on the inspection form, I would be required to pay for the damages. I feel that this company is being dishonest and is forcing me to pay for damage that I did not cause. In addition, I feel that the way that my concerns were handled by the managers of this establishment shows a clear and convincing disregard for providing quality customer service. I explained to Mr. Travis ** that my complaint is not based on my having to pay money for damages.

My complaint is centered on the principle that I should not be required to pay for damages that were already on the vehicle prior to my renting it and damages that I did not cause. I also explained that it was unacceptable to treat a customer as poorly as these employees have treated me in handling this issue. Needless to say, I want to warn other customers of the way that this Enterprise branch operates and of the poor customer service provided by both **and **.

I had a fender while visiting a daughter in Oklahoma. We waited until we returned to London, KY to have the fender damage repaired. We were contacted by our insurance to get a rental car from Enterprise. The first vehicle was a Kia Sedan. It had scratches and dents on it. I asked the person to note them. He said they don't worry about those unless they are halfway down the side as they consider them normal wear and tear. I didn't like it, but I can't make them do the paperwork.

A few days later, I got a call and was told they sold the car and would put me in a pick up. I returned the car late that afternoon and there was not a problem. They then gave me a 2010 Chevy truck. Again there were scratches on the door, bed, tailgates, etc. I pointed them out and the same guy that gave me the Kia said the same thing about the truck that it was considered normal wear. I assumed since there wasn't a problem with the Kia and the lack of notation, there would be no problem with the truck, even though I am uneasy with this kind of dealings.

I am disabled. I have one leg and breath with the capacity of one lung. I can not walk 30 miles one way home and it was near closing time and I had no choice but to take the vehicle as the man said he would fix the paperwork once inside and didn't want to "delay me" which I took as he wanted to get home. The truck was driven maybe 100 miles and remained parked most of the time and most of that mileage was home - back and forth to London one time and back to Enterprise some total of use.

When I returned the truck there was a different representative. Suddenly, there was "new paint scratch" on the door of about 3 inches long. This is like a 30 - 50 dollar buff out job type scratch. They accused me of doing it. I did not.

I told them half the scratches and dents on the vehicle were not noted. They said the bed area was "normal" damage and they put liners in them anyhow (like why didn't they put one in the first place?). I said, "So it is okay to scratch one part of the truck and not another? It is okay to note some of the marks but not all of them? It is okay to not do your job because it was closing time and then blame someone for a mark that was already there?" I told them had I done it and since I was picking up my truck from the body shop, I would have had it buffed out, but since I did not do it and I was told it would not be a problem on return I did not have it done.

Of course they made a big issue wanting my insurance information, etc. Well, they had it since that is who rented the truck. I contacted my insurance and the body shop. I was told by the body shop that office in London, KY was famous for doing this kind of stuff. The insurance apparently will not pay for it and I am getting letters from Enterprise. They do shoddy business in my opinion and I will not deal with those ** again. I'll walk first or ride my wheelchair

I rented a car and when they were trying to sell me some protection, I only asked for the damage waiver. I went to sign the contract and the agent tried to include the PAI coverage (medical coverage for me). I told her that I didn't want it but she tried to insist that they only sell protection as a package. I told her that it wasn't right. She argued with me so I decided to leave. I felt like someone tried to rob me and they just got away with it without going to jail. For all I know, the district manager just wanted to take 10% off. **!

I rented a car from Enterprise car rental. I was charge $65.00 and some change. The problem was not the amount, it is how they did it. I didn't have enough credit on my credit card. I had to use some fund from my debit card also, so it was $100.00 on hold with my debit card and a $100,00 on my credit card. So when I return the car on Friday morning, I told them to take it from my credit card. So he was suppose to take the hold off of my debit card and charge the full price from my credit card. They did not tell me once they release my funds from my debit card. It would take 3-5 days, before it goes back to my account, will not rent from them again and that is a promise.

I had talked to someone to reserve a car. That person told that there would be a 250 dollar hold on the credit card and that I would be able to pay cash or debit upon my return. I chose to pay by my debit card. They took 460 dollars from my credit card and it was denied due to the fact that there was only $300 in my account just enough to hold the car.

I was told that my rental would be $121 for the weekend special (Fri-Mon); then, when I got there, another employee told me that I would not be able to leave New Jersey. Then on top of that, the car I reserved was unavailable. I missed half of my son's wedding with the trouble of renting this car from Enterprise. So at the last minute, I had to turn to another car rental company at a higher price.

I rented a car for $238. I prepaid gas and got the insurance. They charged my credit card over $400. They won't answer their phone or reply to e-mail. The car was damaged and dirty when I got it and I had them write everything down. How do I find out what the extra charges are?

On Friday 9/24, I called at 2pm and reserved a standard size car for 4pm. When I arrived at 4, they had no car but offered smaller cars. When I expressed surprise that they would reserve a car, they had no ability to or intention of providing, I was told they could not manufacture cars. They could offer a larger car for a larger price but they did not actually have one. It took three times of insisting to get a business card with a name. I went to Hertz a block away and got a better car for a lower price. The situation was not helped in that every 15 seconds was interrupted by her answering a phone call for 30 seconds to over a minute. Enterprise will not remain the largest company if they cannot comprehend that the customer standing in front of you with his credit card is more valuable than the possible customer on the telephone.

I got charged 19.625% tax! I am from NY and that is not NY tax. I paid $65 for a car I had only 4 hours! I had a to return the car before 6 since they had no drop off box and the fact that the highway was backed up around 4p m. I had to return the car before closing since I had an early flight out and could not wait to turn it in. The bottom line is that I got ripped off!

My husband and I called for a We Pick You Up and they did. At the office, Jennifer at the counter assisted us in renting a Dodge Charger. She walked out to go over the car. She had a clip board with a ruler and a circle on it to look for damages. She said that they only mark scratches 4 inches or larger and dents that are bigger then the circle on the clip board. There was a small dent on the driver side door that was about the size of a quarter. Because it was smaller than the circle on the clip board, she said they do not note them. So we proceeded in the rental.

We did not buy their Insurance but asked for a ride when we return the car. After all the papers were signed, she said they would not give us a ride when returning the car. The day we did return the car the branch manager, Neil ***, was there and as soon he pulled the car up on the computer and saw we did not purchase their insurance, he rushed out to look at the car and said it was damaged. So we go out and see it's the same small dent that Jennifer would not note because it was smaller than their circle.

Neil said it was at lest 4 inches in length and 2 inches wide. That is not true and we took pictures of this dent you could hardly see. He was very rude and charged us a $500 deductible for the damage. We tried to reason with him and he said that;s how they make our money. We will never rent a car from Enterprise again.

Watch out for the "Enterprise $9.99 Weekend Special"! I have been a customer of Enterprise Rent a Car for several years with only minor issues until recently. I booked an economy model car using the advertised $9.99 weekend special. My cost would be no more than $35 for the entire weekend.

I returned the car and upon inspection, was told that the rear bumper had been "damaged." I looked at the bumper led by the sales representative, who showed me small nicks located on the bumper that any observer would say could be touched up with paint using a small brush. The representative told me that I would be contacted regarding the "damage." After discovering that my deposit had not been dropped from my debit card a few days later, I contacted the office and I was told that my deposit was being held until this incident was resolved by the company.

The bottom line is, I feel that the "damage" was certainly not worth the charges that were sought. There were other significant nicks and scratches on parts of the vehicle that obviously had not been repaired. The seats were badly stained and the car (in general) was not in pristine condition. I cannot help feel that this was a seized opportunity to get more money out of this particular rental transaction. Of course, this ends my extensive relationship with this company and I am sharing my experience with friends, family, co-workers, and business associates. Auto renters, beware!

I rented a van from Enterprise Rent-A-Car for 24 hours. I was not even told that the car was low on fuel. Had I been informed about it, I would have filled it up before going on the motorway. I was under the impression that they would supply me the vehicle with full tank and I would return back full tank of fuel like most responsible car hire company do. As I was driving along the motorway, to my surprise, the fuel warning light came on, I was so stressed I did not know what to do because looking at fuel gauge bars it looked full. In fear of running out of fuel on motorway, I fill the fuel tank to the full thinking they will refund the difference for the fuel left in the tank, after all the company do charge for extra fuel you use at premium rate.

I explained the situation by phoning the car hire company the next day. They told me they will sort something out when I will bring the vehicle back. When I took back the vehicle, I was told by the manager it was my fault for filling the fuel to excessive amount. They will not be able to refund me for the full fuel tank left in the vehicle. If that was the case, why did they not tell me over the phone when I phoned them I could have taken fuel out of the tank. Why did the manager said to me over the phone, "Do not worry we will sort something out when you bring vehicle back."

This is daylight robbery and a complete rip-off. I have been ripped off for complete tank of fuel, which cost me $85.00. If this is not daylight robbery, what is robbery? The vehicle's tank.

In May of this year, my girlfriend J. dropped off our car for repairs following a car accident. J. was then driven to an Enterprise Rent-a-Car location in Richmond, BC, by #1 Collision, also in Richmond BC (who did a great job on the car repairs) to pick up the replacement vehicle covered by our ICBC insurance policy. J. takes the car that the Enterprise employee gives her, apparently based on the arrangements made by ICBC and they take a $200 cash deposit for the rental from her. J. doesn't have a credit card and they won't take my card number over the phone.

The Enterprise employee, Eric, has J. sign a rental agreement and then sends her on her way. What Eric didn't tell J. is that the car they gave her is an "upgrade" and costs $20 a day more then what ICBC will pay. To add insult to injury, the employee also checks a box indicating that she "agreed" to additional insurance coverage - even though I have full coverage for the rental car transferred from our car that is under repair.

When J. tries to get her deposit money back, after the rental car is returned undamaged and on time, she is given a total run around for 4 months. First J. is told that the refund will be mailed out then, after several more requests. J. is told that she only gets a partial refund as she "asked for" a more expensive car and then, after even more time and attempts to have her money returned, we are told that she actually owes an additional $114.86 for the extra insurance coverage. So, hoping this is all just some sort of clerical error, we try to sort this out with Enterprise Rent-a-car management and their help desk and our efforts are met with ridicule, we get put off, lied to and then ignored.

Absolutely deplorable business practices for a company over such a relatively insignificant amount of money. To top it all off, Enterprise Rent-a-car then hires a collection agency for the $114.86! This is J. first experience at renting a car and likely for her the last, never mind the last time we ever deal with Enterprise Rent-a-car for anything! What a total rip-off! This happened in Richmond, BC, Canada.

I bought a car extended warranty from US Fidelis. The administrator of the contract was the company above on 4/13/2009. When I filed a claim with this company for an engine repair, the car was a 1996 Chevrolet with 100,041 miles. When my engine went bad, it has 110,200 miles. The claim was disapproved because the engine had "sludge." The person that I spoke to (Jay) told me that my records showed that a detergent was added to my oil because of sludge. I ask how any body could tell how much sludge was in the engine without taking the engine apart. They could not answer that. Jay made a remark to me that the sludge could have been built up by a pervious owner. I countered that I was the one and only owner since I bought the vehicle new. Again, silence. Bottom line: I paid $5,600 to replace the engine and other cooling system items. I stopped the automatic payments September 11, 2010. On September 17, 2010, I got a call from them asking when I am going to make a payment that I missed. I told them where to go.

On June 26, 2010 I rented a Toyota Corola. I declined their insurance as it was expensive and my own car insurance covers me while driving any vehicle. Within 15-20 minutes I was rear-ended by another car. Fortunately, I was not seriously injured. After giving a statement to the local police, I returned to the rental office to sign off on the Toyota. Ms. Emily presented me with a summary of charges, $16.08 for the time I had the car, plus a damage reimbursement/deductible charge of $200.00. When I asked her about it, she said I would receive credit for the $200 if the accident wasn't my fault. Since the accident wasn't my fault, I signed the statement. They already used my credit card when I originally rented the car earlier. So, relying on Ms. Emily's assurance that the $200 charge would be credited if the accident was not my fault, like a fool I trusted her and signed the statement.

Now, they're saying I'm liable for damage to the car because I was driving it when the damage occurred. They had no type of disclosure to this effect in their papers I received at the time I tendered the credit card. The insurance company for the driver at fault has paid that driver's claim. When I asked that company around the end of August, 2010, why they hadn't paid Enterprise's claim yet, I was told they still hadn't received a claim from Enterprise. A few days later, on or about Sept. 2, I received a 16 page packet in the mail from Enterprise demanding payment for all damages to the car I rented. I, of course, referred it to my insurance company, who said they would call Enterprise to set them straight. To this date, I have not received credit for the $200 damage reimbursement/deductible nor word that they were acknowledging I was not responsible for the accident. The police report does show that the other driver was charged with the accident.

My wife and I went to the Enterprise branch office in Athens, Ohio where the staffs there were not helpful, rude and service was not good. We won't go there for the service again.

1) On September 13 2010, when my wife whispered with me privately in dialect, the staff was rude and said that she didn't speak the dialect but only English.

2) The staff, when returning our car, told us the company policies that were not told to us when we rent the car. But the staff said that rules are rules and she had to follow up the rules. It was like that they knew the rules, didn't tell customer when renting a car, but charged the customers using the rules when returning the car.

3) We rent the car for 2 weeks. When we returned the car at 7pm of Friday, the office was closed due to weekend and the office would be open at 8am of next Monday morning. When we returned the car, we were told that we were charged with 3 additional days' rental, because of the office closure during weekend, even when a customer returned the car during weekend by slipping the car key to the office box. That's the company's policy. -- For this policy, we didn't complain about the staff though their service was bad.

4) When we asked for talking with the manager, we were given a phone number to call. When we dialed the number, we were told that the phone number is not in use anymore.

The policy was set in such a way that no matter when a customer returns a car during weekend, the customer will be charged by 3 additional days' rental fees, even though the customer didn't drive the car at all. --- This is the Enterprise policy that exploits customer. A piece of suggestion to other customers: if you have a choice, don't rent car from Enterprise. We paid more than $130/- for the car that was not used and rented. Don't use enterprise next time.

After using Enterprise Rent a Car a couple of times, I have noticed that level of service was declining every time. The cars are often not clean and you get that polite smile from agent followed with question, "Car is not really clean, would you like us to clean it for you? It will just take 10 minutes." What if you do not have that 10 minutes, and you had ordered the car a day before? Customer's expectation is that the car will be ready and clean.

The last time I rented a car from Enterprise, I had a flat tire. After managing to bring car to their office, I was still charged $3.99, road assistance fee. I did not call, I brought the car to their office; I did not have road assistance and I have all kinds of insurance which they sold to me but they decide to charge me for flat tire. That's okay because they lost a customer over $3.99.

I rented a car at Enterprise Philadelphia airport on 8/24/2010. It was a nightmare experience. This was the first time I used Enterprise and it will be the last time. I rented a Toyota Prius on the internet. When I was at the airport Enterprise, I switched it to a mini van since I need a bigger van to help my daughter to move. The agent was very helpful to switch it to a bigger van. I had an upgrade coupon since I registered in the Enterprise reward program. I was told I would get 5% discount to cover the additional $20 rental per day.

I rented the car for 10 days. After the first day, I decided the van is too big for me to drive in Philly and Lancaster county. I stopped by two Enterprise office in Lancaster county on 8/30. I was told there were not any small cars to switch it too. I wasted more than an hour of my vacation without a car swap. I was told to call the Ephrata office to switch my car. On 8/31 at Ephrata, an agent answered my call and told me that there might be small cars coming in. I waited until noon and asked him to call me when a small car is available. I never got a call back.

On 9/1, when I was in Philly, I called again. The electronic key that I was given had very low battery. I told the agent about that and was told I need to call Philadelphia airport instead of Ephrata. An agent from the airport office called me and told me to bring the car back to the airport to switch it. I told her that I had spent enough time to deal with it. I wasted another half an hour to talk to an agent and a manager. I asked for a battery to deliver to my hotel in King of Prussia. I was transferred to the airport manager. The problem was not resolved.

When I returned back the car on 9/7, I told the airport agent the same thing and had no answer. I was charging $20 a day more for 10 days for a substandard car. The remote control key was not working. I had to risk to open the door manually on busy Philly streets. I am very very disappointed. Enterprise computer system is inferior. No tracking record of my complaints.

The sales contact and manager attempted to collect cash upon return of a rental vehicle due to superficial damage on the hood. I requested a 3rd party onsite as a witness to observe whether damage existed and/was even visible, and they confirmed nothing existed. Enterprise Sales was persistent in blaming me for so called damage. They tried to collect and indicated they would file a claim with my insurance. I finally left the place after calling my insurance on the spot and referred Enterprise to my agent.

After leaving Enterprise, I realized it would be worth getting a picture of the vehicle for proof of non-damage. I returned to Enterprise within 10 minutes and discovered the vehicle had already been removed from the site. I called the manager and communicated that any action to file a claim was insurance fraud and I would pursue filing a claim against them. Since then, Enterprise has submitted a claim against my insurance and submitted a claim for reimbursement. I've asked my insurance to request proof of damage with no response from Enterprise to date.

Enterprise Rent-A-Car claims to measure its Culture of Customer Service with its Enterprise Service Quality Index (ESQi). In its dealings with me, Enterprise failed miserably on both counts, service and quality. Three months ago, I was charged by the Paradise Valley Police (Phoenix, AZ) with a moving traffic violation involving an Enterprise rental car. Enterprise had turned my name in to the police as the renter/driver of that vehicle. The catch was, though, that I had turned that car back to Enterprise on May 20th, 2010, a full 10 days before the violation occurred on May 30th, 2010. The dates were right there on their own paperwork.

When I tried to clear up the mess, the Enterprise office at the Phoenix airport and the Enterprise Citations Department in Tulsa, OK, spent more time and effort pointing fingers at each other than trying to solve my problem. Tulsa required that I photocopy and fax to them, at my expense, of course, a couple key documents that were already in the Enterprise Phoenix Airport office. Then, Tulsa's knee-jerk reaction was an offer to pay my $235.00 fine for me and just sweep the whole mess under the table.

I said it's not my fine. I want my record cleared. Why should I be stuck with a traffic record in Arizona for something that had absolutely nothing to do with me? To this date, I have nothing in writing, except Enterprise's word, saying that my record has been cleared. Next came a series of phone calls from Enterprise in Arizona, with requests that I call them back with toll calls at my expense, of course. Enterprise carefully avoided putting anything in writing. In total disgust and frustration, I wrote Ms. Pamela Nicholson, President and COO of Enterprise Rent-A-Car in St. Louis, MO. I didn't even receive the courtesy of a reply from anyone at Enterprise's home office.

Finally, I got a letter from the Phoenix office with a $50.00 voucher to be applied the next time I rented a car from Enterprise. A $50.00 voucher! Not the $235.00 they were willing to spend to pay off my traffic fine. Not the $156.88 three-day rental charge I paid them on May 20th. Not even real money to reimburse me for my out-of-pocket expenses to straighten out their mess. And, of course, absolutely no consideration for the serious stress and trauma this false accusation caused me (an 81-year-old, law-abiding citizen with heart trouble). No. Just a $50.00 voucher to be applied the next time I rented a car from Enterprise. Not likely. The Enterprise Rent-A-Car website says Our Enterprise Service Quality Index (ESQi) hinges on two simple words: Completely satisfied. No way!

This is emotional damage. I have experience several difficult times dealing with your company. I have previously had a problem with the Washington branch and that was resolved and since then I have rented cars from you twice. Now this time, I am in need of a car and the same problem occur with the Greenville office and it has causes me distress. Not only is my car total, I have to put up with the distress of renting a car. I feel as if I have been harassed for something I did not do. Yes, by the way, the two times I rented from you I followed all procedures and returned cars with no problem. I am insured with Nationwide Insurance and have been over 20 years.

I am very disappointed in your company. You company has made it difficult for me to continue my daily activities due to lack of transportation.

On Thursday August 26, 2010, I traveled with my uncle to Enterprise located on the 6800 Block of Rising Sun Avenue Philadelphia, PA 19113. We arrived at the location approximately 7:45 am. We were greeted by Scott ** the supervisor at the location. Mr. **retrieved all of the documentation needed before proceeding with the removal of the vehicle. After obtaining my uncle's credit card information Mr. **, my uncle, and I headed outside to inspect the vehicle.

When my uncle and myself walked around the vehicle we noticed that there were a lot of scrapes and bruises to the vehicle. We began pointing out the infractions and he stated that they were concerned about the major ones. We were under the impression that all damages had to be notated. My uncle and I pointed out damages and Mr. ** stated that he was not aware of the ones that we pointed out to him. When we made our way to the other side of the vehicle which was the driver side we all noticed the scrapes on the front door panel.

Mr. ** stated that he already knew that scratch was there and that's why the receipt was already completed upon going outside to inspect the vehicle. When we came to the back part of the back part of the vehicle my uncle and I noticed that there was a small dent and scrapes. Mr. ** stated that he was aware of the scratches but didn't know that there was a dent in the vehicle. He stated that he would put that information in the records of my uncle. Upon returning the vehicle Mr. ** stated that he was not aware of indentation or scratches on the driver's side back fender of the vehicle. He then stated that he was going to have to file a claim against my uncle from his credit card or his insurance company.

My uncle and I explained to Mr. ** that he was aware of the damage and he kept saying he was not. Mr. ** couldn't even be honest to just admit that he was aware of the damage when the vehicle was returned. It was just verbal blame to the customer. My uncle stated that he was not in agreeing to damage that was already caused to the vehicle. The professionalism at that location is always really relaxed they are always discussing personal information instead of focusing on the needs of the customers and the vehicles. This is the third vehicle that my uncle has rented from this location and the gas is never full and the breaks are always bad and making a grinding noise when coming to a stop. They are now trying to charge my uncle a deductible from his credit card account.

While my roof was being repaired, I had to park my truck on the side street. My neighbor backed out of his garage into my vehicle. While my vehicle was being repaired, his insurance company supplies a truck from enterprise. I had just gotten off of a midnight shift and was very tired. I waited at the lot for 1.5 hours while they got the vehicle ready. The guy checked the mileage and gave me the keys and said everything is all done. I was tired and did not even think about getting out and checking the truck myself. I drove it for 5 days (3 to work and back). At work I always park with the tail of my truck against the fence on I park at the far parking lot away from others. I have always done this with all of my vehicles and did it with the renter. Since it was a big truck with no sidebars, it stayed parked in the garage on the weekend because my wife could not get up into the truck.

I took it back to the auto repair shop and got my truck on Monday. The next day I received a call saying that I had pulled a trailer with the truck and damaged it. I am a city boy and never have pulled a trailer - have no intentions of pulling on and would never pull a trailer with something that I was renting. I have now received a letter from the company saying I owe for the damages. I take pride in cars/trucks/transportation. You don't take it for granted. The stress this has caused my family is unreal. All of this nonsense, just because I needed a new roof on my house. I can't believe a company like this can stay open with all of the complaints they get and most of them are the same. I just wonder if the person before me got the same letter. I would love for someone to call me in this matter to see what steps I need to take. Dent in back fender and license plate.

We rented a vehicle that had bald tires with steel belts protruding out of the side walls. When we took it to another enterprise in another state, they kept the car and said that the rim is bent in three places and we can't give it back. We got pictures and a report from the tire company who told us they don't know how we made it. The car should never have been rented because it was completely unsafe. They don't know how we made it at all.

Our vacation was ruined because they didn't have a car to give us until the fourth day. Also, we were very upset after we found out that we could have been killed or killed someone else.

Insurance (USAA) provided rental while repairs being done. I called to set up rental at this location (recommended by our insurance company). I asked for medium size and was told it was available. However, when we picked it up was told none available. I had to "upgrade" at a daily charge. Insurance only paid for the medium size. Asked about receiving an upgrade free, like all the other rental cars, we have done business with and was told he had no authority to do that. Person who did would not even look at us.

After a long, we gave up, signed and left. When he called to ask about our satisfaction, we told him we were still not happy for the way he handled the upgrade situation. He told us he would give us a free tank of gas. We understood that to met in our personal car. When we checked the car out, he told us that bring it back with 3/4 tank and no charge for gas. When we returned it he told that would be over $7 for gas. It was at 3/4. He said, well it was really a little over 3/4 and we needed to pay for a couple of gallons. We argued that point and he gave in and said, "oh, I do see where I wrote that down."

When we asked for the free tank of gas, he gave us his business card, wrote on it "Free Tank". I asked a driver where to get the gas. "Went to station," he told me. They had no account for Enterprise. I went back and with a smirk on his face he said, "Oh, that's for the next time you rent from us." I doubt that will ever happen.

No more business with Enterprise and I will recommend my friends and family never use Enterprise. We were treated disrespectfully and rudely. I'm a professional in our community and have a lot of contact with people in the business world. Just because I have gray hair I should not be talked down to, and smirked at.

Well, I was told that the car rental was $29.91 total price for one day rental. Well, I was sent an copy of that to my computer. By the time I got out of there it ended up being $70.03. I'm a disabled American and on a fixed income so after them taking the extra $50 I now have no money to get food in my house. So in short, don't ever use Enterprise car rental, if you want to eat that week!

P.S. AARP are the people that told me to use them. They must be in on it together. I now have cancelled my membership to ARRP too!

My husband called Enterprise yesteurday (08/19/2010) to reserve a car like one of the new Nissan models and they where very nice and all but the actual day that we need it the car he went to their store as soon as they open and he waited for an hour and 45 mins to get a car. He told the they didn't have the car he wanted they called the others stores in San Luis Obispo. They told him that they don't have any car cars so he took a car from Grover Beach location. It was a Nissan 2010, a very small one for 5 people. It sucked. On top of that the breaks sucked, the speed sucked when I was going over a hill or such. It was dirty. My husband was in a bad mood the whole time because of the car they gave us.

So on our way to our appointment in the next town Santa Maria, CA we called the other Enterprise to see if we can switch to a bigger car. The girl that answered the phone was very nice and told us sure. We asked if they had any cars available like a better Nissan. She told us, "Oh yes." So we told her what happened and what car we have then. Her attitude changed and told my husband that sorry but the only cars we have are in stock and reserved. That is a bunch of *** if you ask me. We have rented car from Enterprise a lot in the past, never had a bad car ever until today. Customer service is not bad. I think the girl that always helps us her names is Lily or Lucy something like that but her co-worker, she is something else. She gossips a lot to customers about other customers. Not very good customer service I say.

My wife rented a car for 3 weeks while her car was being fixed. I dropped off the rental at the O'Hare airport location on Tuesday, August 16, 2010, in the morning. I requested a ride to the repair shop, located 1 mile from the Enterprise location, to pick up my wife's car. The representative told me that Enterprise does not provide this service. Enterprise's Web site explicitly claims that upon request they do provide drop off service. I had to call a taxi and pay $20 for a 1 mile ride to the repair shop. I contacted Enterprise customer service via e-mail, but received no response. Not even a confirmation that they got my e-mail.

I rented a car from Enterprise in Bessemer at Walmart. I had to return because they kept my ID. When I returned to pick up my ID, I requested another car because the one they gave me was horrible. It needed to be junked! But only if the rate stayed the same because I would leave the car. The employee Jene then took two pair of keys and told me to come outside to see what they had. He then put me in another car and stated he would call me back with regards to the paper work. I never received a call. I called all weekend to receive the updated information; they never answered the phones. I was driving this car with no contract.

I returned the car on Sunday morning and left the keys in the drop box. I called back on Monday, finally getting in contact with Jene. Then he says he is unsure why the balance was so high and what was going on with his computer but still charged my account an amount we never discussed. I couldn't believe what was going on. Then he began to hang up in my face, never helping the situation at all. On Tuesday, I spoke with the branch manager who was out of town on the dates of the issue.

She began to tell me what happened as if she was there. She tells me this rate was written on the contract they had at her office that I never received! So it's my word against his. What! I have never dealt with people like this when your spending your hard earned money! So if you ever need to rent a car stay away from Enterprise in Bessemer AL. I will never use their services again, they need to close.

I scheduled a rental car for pickup from Enterprise Rental Car on Monday morning. I had a doctor's appointment and didn't know what time I could get there. So, the person who took my reservation put it down as 8 am but said it was okay if I wasn't there at that time. We arrived there at 11:00 am. Kendall (last name not provided) stated they tried to call us at home several times and we didn't answer. So, they rented the car to someone else. He claimed to have called on Saturday to confirm, but our phone showed no record of such a call and we were home all day.

He never apologized, never offered to find another vehicle, and was rude and condescending. When a vehicle did become available, he began processing it. But he declined to rent us the car after I complained about his lying to me about trying to contact me on Saturday. There is absolutely no customer focus at this Enterprise office and even a hostile attitude toward customers. Enterprise policy allows local offices to discriminate against customers on a whim.

I was visiting relatives and to continue my trip, I had to rent a car one way so I went to a reputable company, Enterprise. And I assumed the cost would be a constant whichever city I was in. I found out the difference when I dropped the car off. First of all, I was charged 30 dollars more and a 100 dollar fee to drop off somewhere else. When I rented it, it was noted about a dent and I was off. When I dropped this off, I found out about the rental price difference and they were not allowed to rent a damaged car where I dropped this off. They now have to do repairs and tag transfer. If there were to be anyone to get the average of money it should have been where I dropped it off, so for me it cost $230+ for a one day rental. At the time, I did feel that it was expensive but I was dealing with a well known name and they would have been straight forward with me. This is from a confused costumer.

I had the misfortune of being a victim of a vandal during a visit to a friend's home this spring. The $1100 damage to the vehicle was covered by American Express Enterprise Damage Recovery insurance. AMEX requested a copy of the fleet utilization log indicating during such time: 1) No other rental car was available; and 2) there was a demand for the damaged car.

This letter was faxed to Eddie ** (Recovery Specialist) in April; however, continued to send correspondence demanding I pay the alleged $450.14 for loss of use. He left a message for me in May or June requesting I pay a lessor amount. The friend I was visiting during the time the car was damaged offered to pay the lessor amount to put this to bed, so I referred him to Eddie. He and I called Eddie several times attempting to address this issue, but Eddie never returned our calls.

I have been a loyal customer of Enterprise since the late 1980s and more so now that I am driving a 10-year-old car with more than 240,000 miles on it. I would like to continue our relationship, but I think I am being victimized by corporate greed.

I have never filed a complaint even when wrong but this was a very deceptive practice, only SLP ins was discussed and I declined that as I have full ins coverage, The sales lady placed large x in areas for me to initial and I signed believing this was for declining the ins offered, I waited over 30 mins for the car to be brought around, she had me walk around the car to inspect it for damage and I was told my ins paid all but $5.00 day for the upgrade, plus I would pay $17.29 tax (fine print was actually $17.20 day, Ford could not get the part for almost 2 weeks, after 10 days they gave me a courtesy car and I returned the rental care the total charge came to be $266.99 for the 10 days, I turned the car into ford wed after the enterprise closed and charged for the next day.

I was only given the form with all the information printed in when I was given the car after a walk in around and did not read where she had me initial which actually authorized two other types of ins called DW and PAI. Only ins discussed with me was the liability ins and I declined I was informed my ins would be responsible for any accident and damage I said yes but was instructed to sign area that read accept. I believe this was purposed deception, I was late for work and although I signed I believe they knew what they were doing and it is terrible customer service. I would never do business with them again and hard lesson learn ''do not drive off or initial anything till fully reading.

I had to get one of your cars as a loaner when my BMW 328 went into the shop for warranty service. Well, I had to beg for a half decent looking vehicle then I was given a silver Ford Escape. The thing started smoking on me on the way to a friend's house after work. All offices were closed and the only thing roadside assistance could suggest was have it towed to the nearest airport 1 1/2 hours away and switch out the cars. Well, that was unsatisfactory, so then she said called in the morning. So Saturday morning there were no cars available near me, in Port St Lucie. I had to call the Ft Pierce office directly to get some service. They would not hold me a car, I basically had to take what I could get when I got there, which was a pickup truck!

Seriously? If you give me a car that breaks down, shouldn't I get first choice? I am totally dissatisfied and will be notifying the president of the company as well.

The car repair car shop called and said that my car is ready. I took my lunch hour to go pick up my car and my co-worker followed me and suggested that I could return my rental to the Enterprise Car Rental located at S Shields Blvd which was down the street from where I got my car repaired which was at 6501 S Shields. Originally rented the car on Memorial Road which is on the North side of town) this would work out good since we were on our lunch hour and we had a conversion that day.

When I arrived at Enteprise, I was greeted by Kirbe **. She announced to her co-workers that we got the Honda back. In retrospect, what does that mean? She went out and began to look the car over and looking all under the car as if she was looking for an already existing problem. Keep in mind that I rent cars all the time but our company does not use Enteprise. Kirbe became very aggressive and rude and told me that there was major damage done to left side underneath the car. My co-worker could not believe how rude Kirbe was and told me that I was handling it well because Kirbe really doesn't want me to get upset. I explain to Kirbe that when I rented the car, the girl that rented to me only walked around the car and did not look under the car.

I have never had any car rental place look under the car. Politely explain to Kirbe that I did not damage the car as only drove the car to work, church and home. The damage must have been there when I picked up the car. Kirbe told me that Enteprise had a lot of interns working at their Memorial Branch. I explained to her that I am not paying for Enteprise lack of training. As we bickered back and forth, Kirbe turns to a guy and says to him, will you check these customers in and he said to her that I am not allowed to check them in but Kirbe insisted. My co-worker said I guess he is an intern also and she said yes.

We have a real issue here. Rules are not being followed in any office and I am not going to be used to pay for their mistakes. My co-worker tried to explain to her how annual I was about cars but Kirbe would not listen. I asked her to call the North office but she did not want to. Kirbe was very rude and said in a derogatory voice what she is going to tell me. Enteprise, I will not stand for this type of treatment. It is not necessary and will not be tolerated. I do plan to contest the charges. Customer respect and loyalty has been damaged as I have always chose Enteprise when I had non-work related rentals.

The windshield, which sustained a bulls eye during our trip, was determined to be unfixable, and a new one was installed. I was told I would be notified if it could not be fixed, but got call. I had 8 hours left on the rental, and could have saved a lot of money doing that with the remainder of rental time. The windshield cost me $238.00, an administrative fee of $50.00 and $89.00 for loss of use.

On August 12, 2009 I was in a automobile accident. My insurance company rented me a vehicle from Enterprise. I was given a 2009 Dodge Ram pickup with paper tags (no plates). On October 15, 2009 I received a letter from Enterprise Citations Dept stating they had assessed a $10.00 fee from my checking account for administrative fees for a E470 Toll Bridge Violation. I immediately called them to state that I had never had the vehicle on or near E470.

They asked that I send documentation that at the stated time, I was in fact at work. I faxed a letter from my company along with my time card showing that I was in fact at work at the time of the violation. After several attempts with the Citations Dept, I went to the local dealer that I had gotten the rental from. They printed out my rental agreement, truck information, and registration history and refunded me the $10.00. They said that they would contact Citations and get the toll violation cleared from my name. In February 2010, I received a letter from E470 for the same toll violation. The vehicle that the cameras caught is a Nissan with Plate number **.

Again I called Citations and, again I was told that they would clear it up with E470. In March 2010 I received another letter from E470 with the same picture and fine. I again called Enterprise Citations, spoke with Lynda and was told that they would pay the violation on March 1. On August 2, I received another letter, but this time from a collections attorney. I have made several attempts in the past two days to get a supervisor with the Citations Dept to talk to me.

I have gotten nothing but runarounds from this dept. I have no idea where to go from here. I want to talk to an attorney about harassment, and the fact that this, on my credit report, will be with me for several years. I have now been turned over to a collections attorney. Many hours on the phone trying to get it cleared. Could it possibly affect my credit/auto insurance/driving record? How do I get this cleared?

I have recently had awful and frightening experience with Enterprise rental cars in Bohemia, NY that is unbelievable. I went to the Company website on Thursday July 22 and made an online reservation for a midsized car for weekly rental at $332. Unable to make it down there, I made a new reservation on Friday the 23rd at around 1pm. The website took all my information and I printed the reservation out, which says nothing on it about rental requirements except restrictions for people under 25 (or 23, whichever it was).

I arrived at Enterprise about 5:30 PM on Friday July 23rd all ready to rent my car. The gentlemen behind the counter hammered away at the computer and set up the rental asking for a driver's license and Major credit card. I handed him my license and my company Visa Debit card. The gentleman (I believe named Matt) tossed the card at the counter and says I can't take this. What? I reply. He said policy states that it has to be a credit card and debit is no good. So what do I do? I ask. He says I can't rent to you.

Now becoming visually angry I asked him why it doesn't say that on the site! And prod him further asking if there's nothing I can do. He acted as though he could really care less. I storm out of the office stating that they just wasted my time. Leaving quite angry, I call the corporate headquarters where I am told that I need a Pay stub and a utility bill, and then he can rent to me but has to take a $400 deposit. Aggravated, but willing to accept that being understandable, I have no choice but to wait until Monday because it is now 5:45pm and I'll never make it back by 6pm when they close. I live quite a distance away so it'll have to wait.

First thing Monday morning on the 26th of July, I call headquarters again and ask if a Geico bill will do for the utility bill, they say it will. I call the Bohemia branch around 10:30am and explain the situation, telling them what corporate had told me. That's fine he says, bring it down and well rent you the car. I head down to the branch; See the same gentleman from Friday, give him the company debit card along with my pay stub and Geico bill in hand, and the rental goes smoothly. I get a $332 weekly rate and he tells me he has a Hyundai Sonata ready, but an impala coming in about an hour if I'd like to wait. I tell him I'll take the Sonata and we do the paperwork. He even tells me that since I had a problem on Friday hell put down that the tank was empty even though it was full so at least I get a free tank of gas. He charges $400 to my card as a deposit and I leave with the car around 12 noon.

I drive the car for the week without incident, and return the following Monday, August 2nd to return the car. Everything goes fine until the guy says that the charge will be $786. What? I exclaim I had the weekly rate. He tells me I have had the car for a week and three days so at $149 per day for the extra three days, the total is $786. I explain that I took the car on Monday and am returning it Monday, that's one week. He tells me (are you ready for this?) that I took the car on Friday! I know when I took the car! I calmly explain what happened and that I was there on Friday but had to come back. I told him why I came back Monday (with my business partner as a witness, I might add) and he insists that the paperwork says 7/23 so that's when the car left. Now, I did sign the rental form. The form does say 7/23/2010 in tiny dot matrix computer printing, but I didn't notice that the date was wrong; Even if I noticed the date I probably wouldn't have realized that it was the 26th and Friday was the 23rd.

The salesman says he has to take it up with Matt (manager, and the guy I saw both Friday and Monday) when he comes in so, he will hold on to my copy of the receipt and when it is settled hell give me a call. I wanted something to show I returned the car but he refused to give me a receipt unless I was willing to pay the $786.

Two hours later, I check my bank account and see that in addition to the $400 deposit they took on 7/26 (Monday), they also took $300 out on Sunday and an additional $86.97 about a half hour previous to my checking. Infuriated, I call the branch for an explanation and the guy I speak to says sir, you took the car on Friday, it's impossible for you to have not taken it until Monday. Well, I am not accepting that, so he puts me on hold to get Matt, who is also the manager (and the guy who helped me).

Matt picks up and says, Sir, you picked up the car on Friday and you are being charged for it! I am appalled, how on earth can they be charging for three extra days?! How can they think I took it on Friday when I didn't even decide on a car until Monday? If I had taken the Impala, it would be easy because it didn't come back until Monday so it would have been easy to prove. Needless to say I have been charged $786.97 for a $332 weekly rental.

I rented a car while my bumper was being repaired. I returned the car on Monday 8:30AM. At 10AM, I called because I left a CD in the car. The car had been released to someone else and they said they would try to recover. At 4:30PM, they called to tell me that there were scratches on the top of the car (even though someone else has rented). I dispute this because how do I know the person who took the car didn't do it? They have not showed me anything and are trying to collect the insurance deductible ($250) that I would have to pay. All bogus!

I see from reading the entries on this site that I am not the only one Enterprise has done this to. I, too, rented a car while mine was being repaired following an accident. My insurance company plus the representative of the at-fault driver secured the rental. However, Enterprise insisted on a credit card to secure the rental agreement. Not having a credit car, I gave my debit card, with the understanding that $100 would be held from my checking account with the remainder of the bill to be settled at the end of the rental period.

However, Mallary at the Enterprise store in Webster, NY decided to cash out the contract before it was completed, which not only tied up my all funds, some of which I had written checks against. Therefore, not only did I have a zero balance in my account, I now have a couple of hundred dollars in overdraft fees. (Had she waited until the contract's end, the money would have been there). When I brought this to the attention of Enterprise management, I received a typical, "Please call so we can discuss the details of your rental." I made three calls and got voice mail each time.

Thankfully, my own vehicle was repaired three days earlier than expected, and I immediately attempted to return the car. However, no one from Enterprise met me at the repair shop to pick up the car, even though I had alerted them (twice) to the plan. It was only after I left a pointed voice message protesting the forced extension of the rental against my will that I finally got a response (by email) from the manager accepting pickup for the following day.

This is what happened. I reserved a van two weeks prior. I called multiple times prior to the rental date just to make sure that I have a rental car by which I have a trip with my relatives who were visiting from east coast. On the day of the rental, I came in to Enterprise to get the van. Guess what? "No van available." Reason? The manager said, "Our online system has a glitch. It lets people reserve car though we don't have cars available anymore." That is not an excuse! I have called multiple times just to make sure that I have a rental car and your team said, "everything is fine!" Now, what?

Customers, do yourselves a favor, if you wish to save yourselves grief, and anger over money that is owed to you, do not use the services from this agency. They have owed us money for two months now, money that was unfairly debited out of our account because our insurance covered the entire cost for the vehicle, and sent the check to "enterprise". They charged our card anyway, and told us we had signed up for a fictitious insurance coverage we didn't know anything about, as we opted out of the insurance option when we rented the vehicle.

I just got off the phone with one of the "managers" whose incompetency was to be felt over the phone. Her name is Tyona. She wouldn't reveal her title to me, hung up on me 3 times. I repeat 3 times, and continuously kept cutting me short even after I told her that I didn't appreciate being left on hold for 20 minutes wasting my phone minutes, just to be hung up shortly thereafter. I told her that her behavior mirrors just how much this branch cares about their customers at this location, her response was for me never to call again, or she would call the police on me and sue me for harassment.

I also informed Tyona that I had previously spoken to her managers Jose **, and Tom **. That they took our phone number down, and told us they would call us back the next day which never happened, and unless we call they won't reach out to us. I take it that this branch is used to dealing with disgruntled customers, as this appears to be their specialty of business. I informed Tyona that I was going to be notifying the better business bureau to the practices of business being conducted at this branch. Tyona was disrespectful, demeaning, and didn't seem to care about upsetting her customer.

To all customers out there: please do not use the services at this branch, they are the most unprofessional, and rudest customer service people I have had to deal with. They truly specialize in robbing their customer's last nerves! I am upholding, unnerved, and upset. They have owed me $280 for the past 2 months, and are refusing to give me my money back.

I've been a study customer of Enterprise Rent a Car for over 3 years, renting a car once or twice a month. Even when things go wrong I've never complain as the staff was helpful, courteous and the office manager would always add a little something to ease the pain. The office manager went on maternity leave recently and this rude smug lady was transferred from the LAX Airport office. She was very cold and treated me like I was a liar when I rented a car online for $9.99/day with unlimited mileage. She demanded to see my confirmation form which I happen to have in my purse. I made a comment that it was a good thing I had the confirm form as no one had ever ask me for the forms. She didn't respond and acted like I did something wrong.

In June I made another reservation and at the appointed time, 10:00am Saturday, I went to pick up the car. I was told they didn't have anything available and that I would have to wait until someone returns a car. I ask if they could call another office and checked if a car of my choice was available since they had done this is the past. They answered no and that I would have to wait for a return vehicle. No apologies, not even an explanation as to why I need a reservation when they don't honor their end of the bargain.

In the past, whenever the office receives a lot of request for rentals, I always get a phone call to confirm I will be picking up my rental. Now I guess being a study and loyal customer doesn't mean anything anymore. Personally that Hacienda Office needs training. Someone should remind the staff that the office is a neighborhood office with repeat business and not a fly by night LAX office! I'm filing this complaint so everyone will know Enterprise-Rent-A-car do not honor reservations.

My own car was in the body shop. I was given a rental car from Enterprise by my insurance. The car had a fault which led to noxious gases from the engine coming into the car. I was lucky that I was driving locally on short trips, and as the weather was fine, I had the windows open. If I had been driving on motor ways with the windows shut, I feel that the fumes would have been very dangerous.

When I took the car back, they swapped it with the comment: "Well, we are not mechanics." The fumes caused me migraine-type headaches. I had to swap the car.

I need to rent a car as my car was going into the body shop. Steve Foley Cadillac has an Enterprise inside their dealership. Last week, I was told that I could rent a Chevy Malibu for thirty dollars a day. Today, I was told I could only rent a compact car after being very rude to me and being told she could rent me a Cadillac if I want to spend more money. After she had spent 30 minutes of my time arguing with me and I told her to forget it, Steve Foley gave me a ride home. I then called another rent-a-car company and they delivered a car to me and I did not get a compact car for thirty dollars a day. I had an appointment at the hospital which I could not make.

A car rental was booked for me by AAA. Upon arrival at Jackson airport on 10 June 2010, I paid for an upgrade to an Impala. The rental period was from 6/10 to 6/26. It was obvious from the rental duration that I would be driving a long distance. In addition, I had made that clear during discussions with the agent while signing the rental documents. However, less than 200 miles later, just south of Oxford, MS, the service light came on indicating that the car was due for oil change and service. (How can a rental car agency claim to be a reliable and quality supplier when they don't service their vehicles and require customers to get it done on their trip time?)

Luckily, we were close to a sizable town and it was not Sunday. (I shuddered to think about being in that same situation on a remote highway in New Mexico.) I called the Oxford Enterprise office and they came to the hotel, picked up the car, and took it to a garage for the required service. Three hours later, we had the car back. There was a mild apology but never an offer to cut even a nickel off the rental contract price for the delay and inconvenience. We continued on and concluded our trip without further incident.

I'm old as dirt and have rented cars many times over the past 50 years. This was my first experience with Enterprise and it will be my last. I'll be paying a bit more but will return to Hertz. I tried to figure out how to address this complaint via email to Enterprise but gave up. I guess they don't want to provide an electronic way for customers to complain for obvious reasons. The only consequences were the loss of the car for several hours and the inconvenience of having to deal with getting a rental car serviced while in-route.

On June 1st, I had entered this branch and rented a 2009 Hyundai Accent for approximately 5 days, it was to be returned on June 6th which was a Monday. The purpose of the rental was to make a trip to Los Angeles, about 7.5 hours from my home in Sacramento Area, to visit family and return. My girlfriend came with me, and on our way back from L.A., our rental car broke down in the middle of the freeway during their "LA Rush Hour Traffic". This was only 5 minutes on to the freeway. It was horrifying! We are very fortunate after almost getting hit several times.

I called Enterprise right away and because I was on their insurance, they made arrangements for towing and to have another vehicle exchanged at nearest branch. We waited 2 hours for towing and finally got to the nearest branch which was only 5 minutes away. They put us in a 2010 Hyundai Elantra, and we made it home safely.

After returning the new vehicle at the appropriate time on the right day, I informed them what had happened and they did not give any care in the world. I requested a full refund which apparently was ridiculous to them, and they also kept my deposit.. Two days later after dropping the car off, Matt called me and said that the deposit was kept because I kept the car longer, which is complete bullcrap because I have it all on the contract. My sister told me to fight it because the last time she rented a car from the same branch, they gave her the same excuse about keeping the car longer before they returned her deposit.

It's now July 1, no justice whatsoever has been granted yet, no return calls, no deposit, no refund, nothing! They put both my girlfriend's life, and my life in danger by their unsafe vehicle.

My wife's vehicle was struck by a deer two weeks ago. We filed a claim with Nationwide Insurance and were instructed to take our vehicle for body work at Tru 2 Form Body Shop n Wind Gap, PA. Once there a male employee from Enterprise Car Rental picked my wife up and transported her to their office to rent a vehicle while ours was being repaired. My wife stated that there was no visible exterior damage to the rental besides some small scratches and "dings". The rental form was completed and stated "no damage." We had the vehicle for two weeks and my wife drove it to work and to complete basis trips around town.

Yesterday, upon returning the vehicle to the body shop, my wife left the vehicle in the body shop lot and took possession of our repaired vehicle. She then left to go to work. About 2 hours later, I received a call from Amber M. of Enterprise. She was pleasant and began by advising me that a CD was left in the rental. She then transitioned into telling me that there was some damage to the front end of the car. When asked, she stated that the front bumper underneath the grill had a small 2" crack. I disputed any damage occurring while we had the rental. Amber stated that she was "going to do what I have to do," in reporting the crack. She further stated that the last renters insurance has a claim filed for the repair of the damage!

I further disputed the claim. My wife drove to the Enterprise location and inspected the damage. Amber had to almost get on her knees to show the damage to the bumper. Upon inspection, I did not notice any scratches or secondary damage that would normally be seen with such a crack. In other words, the damage appeared older, and had been washed in the past. My wife and I called Nationwide to advise of the situation and dispute any claim filed by Enterprise. I also took photos of the damage. The stress, aggravation, and impact on our insurance premiums in the event that a fraudulent claim is filed against our policy for damage we never had anything to do with!

My wife reserved a vehicle to drive herself and my three young children to the airport. Her vehicle was being shipped due to us relocating. When she called to be picked up she was rudely told her reservation had been dropped. Unprofessional to say the least. I rent cars often and will never utilize Enterprise again. Left my wife stranded with three young children. Very unethical operation. Wife had to rent airport limo at very high price to make her flight.

I rented a black Ford Focus from Enterprise Rent-A-Car on June 12th, 2010. I declined the option to purchase insurance for the vehicle. When I received the vehicle the agent performed a superficial damage check on the car. It was rainy and the car was wet. Under such circumstances, it's difficult to point out minor scratches on a vehicle. I recall having to point out a scratch to him, and he said that it was too minor to be mentioned on the report. During the period of rental I was not involved in any accident or collision. I was the ONLY driver of the vehicle.

When I returned the vehicle a damage check was performed and I was informed of a scratch on the back bumper of the vehicle below the license plate. The scratch no more than an inch in length. The manager promised to contact me before that Friday to tell me whether or not I would be billed for the damage. He then prepared an accident report which described the damage as "a minor scratch to the back bumper thru the paint."

On June 17th, 2010 I received an email from an adjustor that included pictures of damages that were blatantly inconsistent with the scratch I was shown upon return of the vehicle and the 'minor scratch' described in the accident report. The damages shown were heavy and included billing for damage to the undercarriage of the car. Again, I was involved in no collision during the period of rental. The fact that the damage does not show up on previous rentals isn't a good reason to conclude that it happened with me - these cars are moved around before they are rented again. The damage may have been inflicted by one of the employees.

Secondly, the damages I was billed for (a total of $1086.18) are very different from the damage I signed to when the accident report was created. I must also take issue with the unreasonable claim of "loss of use for 5 days" to repair a "minor scratch" to the bumper. In consultations with other professional mechanics I've been advised that such a repair should not take more than 2 days. I am in a difficult position because I did not take insurance. However, the damages I was billed for are inconsistent with the minor scratch listen in the report. I am willing to be responsible for minor scratch (merely because I have no choice), though I am in no way responsible for the heavier damages shown in the email sent to me. I wish to be exempt from the outrageous claim of $1086.18, for damages I did not inflict or agree to be responsible for.

I picked up a car from Enterprise Car rental at the Honolulu Airport on Sunday 27 June 2010 and drove to the place we are staying. The next morning we got into the car, I placed my prescription Ray Band sun glasses and small digital camera in the center console for use while in Hawaii. The Air Conditioner started spitting out a very bad rotten water / moldy smell. We decided to take the car back to them and replace it. The rental company was very understanding and nice, so they promptly replaced the car. I pulled out of the rental parking lot and drove less than a mile before I remembered I left the sun glasses and camera in the center console. I made a u-turn and went right back.

Less than 15 minutes after I left, the manager took me out to the car but it had already been cleaned out. No one admitted to removing them and strangely, no one could remember who cleaned out the car. My items were gone. The manager took my name, phone number and a description of the items in case someone turns them in, but it is pretty blatant that whoever cleaned the car out has kept them. They will not be able to use the sun glasses but the camera was pretty nice. I am pretty upset about both the camera and the glasses, but everything can be replaced. I am more upset at how the manager just accepted the employees lack of respect for a customers property and seamed not to care.

They did not even push to find out who it was that cleaned out the car telling me that I must be mistaken about leaving them in the console and to go back to where I am staying to check my luggage. I am sure that this company, being at the airport is used to people leaving things in the car and never coming back to look for it, so it is standard practice to keep what you find. But I think a customer should be given a little bit of time to come back for an item before it can be claimed by an employee. I am out about a $150 Samsung 10 megapixel digital camera that was just under a year old, and about $300 prescription sun glasses.

A gentleman driving an Enterprise rental car turned left in front of me back on May 14 in Albuquerque, NM. He was insured with Geico, and Geico covered the cost for damages to my truck. Then I received a letter from Enterprise claiming I owed them over $2,000 for damages to their rental car. When I called Geico, they said they had already advised Enterprise they would cover damages. Apparently Enterprise is double billing for damages to their rental vehicle caused by the person driving it! This sounds illegal to me. In any case, I want to spread the word about Enterprise's unethical claims.

mind you I made a trip all the way back to Far Rockaway to retrieve these documents and I live in housing. you don't pay utilities. I showed my cellphone bill, rent stub, pay stub and they all have my address on them and I work for the CITY wow.... The supervisor didn't even look at my papers too good. he just said no. WOW. They mess my weekend up for my daughter birthday. we had plans and they was canceled.

I rented a vehicle, a 2010 Chev Traverse from "Josh" at the Lockhart, TX, branch or Enterprise Rent a Car. I tapped the drivers side mirror exiting my driveway and the mirror glass popped off and broke, but could be easily reattached, a the only damage was a cracked glass. There was no other damage on very detailed examination. When I returned the vehicle, I told the young lady at the desk that I would be happy to pay for the mirror glass which is advertised on line as $51.62 list, and available for about $38. I urged her to examine the mirror assembly and the rest of the vehicle very carefully, which she did, and she assured me (verbally) that I would only be billed for the cost of the mirror glass, and that there would be no exhorbitant claims.

Well over a month late, I finally heard fom Melanie the adjuster in Dallas who first informed me that I had agreed to pay for the entire mirror assembly, which I had not done. She didn't contradict the recieving employee, but said the auto shop had informed ERAC that the entire mirror assembly must be replaced and unnamed ERAC employees had ok'd it. Later in a letter, she stated that the "Risk Manager" and "Vehicle Repair Manager" no names, no contact information, had "agreed with the body shop". At no point have they told me what additional damage had occurred and repairs were accomplished before I was contacted. I suspect it's the shop padding their repair fee, and ERAC employees' negligence. The adjuster has threatenened me with Collections, but totally withholds any useful information, or even the reason that the entire mirror assembly needed to be replaced.

I was charged 250 to my debit account for a deposit with out my permission. I returned the car Mon. The charges was 63.42 and the refund was 186.58. Today is Thurs is still have no credit to my account. I talk with the store manager Penny she was rude yelling and eventually she hung up in my face. She was talking over me. Couldnt get a word in. She refused to give me the district manager number.

I will NEVER step foot in a Enterprise Car Rental again. I have had so many people and other rental companies tell me nothing but bad things about Enterprise. Do not trust them they are the worst customer service reps and complete rip-offs. I will be so glad when their business goes under!! It does no good to report them to their complaint deparment, they will always side with the company. Scott their rep told me not to belive what the other companies were saying. Well Scott, read all of these complaints about your company!

i called two weeks in advance to arrainge a car. i am 6'5" tall and requested a malibu or a impala. they were okay with this, i called back day before the rental na d reminded them, of my needs. i arrived at the lot and was offered a mazda! i cannot fit into a mazda. they said no malibus were available! i drove 19 miles to salem there was a unrented malibu in the salem yard. this car was to go see a sick realative. no car 5 they blew out of the office. two weeks ahead i called. THEY'RE CUSTOMER SERVICE IS NON EXISTANT!

When I returned the rental car on Jun 17th, the company charged me for shortage of gas in the car. Company claimed the car returned one half (1/2). The company said the car should return 5/8 full. However, there was no communication between the staff who received the car when I returned it. He simply took the car key from me and drove away, and then 15 minutes later, he gave me a bill with shortage gas charge. I asked the company to inspect the gas meter together immediately, but the company refused. No reason given. I demanded a few times to dispute this charge as I believed the car was returned 5/8 full, and I requested to inspected the gas meter together, but all my requests were denied. I found this client services is unacceptable and unfair for me as I wasn't given a chance to inspect the gas meter together.

I had to get out of the freeway 3 times , because I had the police behind and I did not want to get in trouble. I sent the manager an email,but he never called me back. It's a shame.All my friends had bad experiences with them too.

I called Enterprise and was told by Shyronn P. that I signed the form which agreed to pay for damage on the car and interior to the car. I brought the car back on time and their were no damage to the car. Then Enterprise took out more money out of my account. If you use Enterprise Rental please be aware of Shyronn P. Asst. Manager at ENTERPRISE RENTAL located at Powder Spring MARIETTA GA. A smooth talker please be aware of that person. Watch what you sign.I was told by the by the Insurance Company that I wouldn't have to pay anything. I did not ask for a rental car the insurance co. offered me a rental car. A VERY UNHAPPY CUSTOMER!

I have been renting cars from enterprise 4vt he past 4 or 5 yrs i rented a car on the4th of june reservations a month ahead of time for 300pm got there car was not ready till 420 said they were washing it.Ok got car at 420 left. got call next morning said they got an email that car was sold could i bring it back to switch it out i told manager adam that i was going to work and didnt have time to bring car to them but if they wanted they could come switch cars out at my job he said ok would be there before 3.

no one ever came to my work or called to let me know they decided not ton switch cars out i could of left sooner cuz would of had car packed before went to work. ok left for corpus change oil light was on whole way got to corpus low tire light was on also satelite went out ant driver door was sticking and backing up brakes were squeling.put air in tire left corpus had blow out 60 miles outside of el paso could of died but nobody cares all enterprise says is i have to pay 4 the tire i told manager car was not serviced before i left he said yes i said no. and im not pying 4 the tire let me talk to someone over you he said that would be patrick this was at 11 30 patrick was not there i said have him call me its now 1040pm he has still not called sounds like they think this problem is going ton dissappear but its not im ****** of in el paso

On 5-26-10 I rented a car from Enterprise Little Rock Airport for 4 days. I asked what it would cost to add their insurance as my coverage had $1,000 deductible. They said it would be $50 to add their insurance. I decided it was worth it and told them I would take their insurance. The car was to rent for $105.02 per week. I signed the contract without my glasses and they pointed where to initial. I had a death in the family and had to extend the car rental to June 9th and was shocked that I had a bill for over $600. They said that the insurance was $16.99 per day. I hear nothing of this before. Dustin said there was nothing he could do as I signed the contract (so much for trust in what they tell you). I will NEVER rent from them again. They smile in your face and cheat you every chance they get. DUSTIN said that HIS CREW was trained very well and they told me of the daily charge. THIS IS A LIE! SHAME ON YOU DUSTIN for taking advantage of people and SHAME on ENTERPRISE!

I was recently involved in a car accident that totaled my vehicle. I promptly called my insurance company to report the claim and begin the process required to resolve the issue. Since I had included rental car coverage in my insurance policy, my insurance company stated that they had an agreement with Enterprise Rental Car and that I could rent a car with them without having to front the money. I agreed to do this, but because the accident took place in an area that was not near my home, I had to rent from a local "neighborhood" shop where the accident took place.

I took the car and complained to my insurance company, who recommended Enterprise to me, and they quickly interceded and resolved the issue to bring the rental rate down with the limit of my policy.

Incidentally, the contract copy that I had was pink and no matter how many times I tried to copy it, I could not get a clean copy of the contract for my records or for my protection. Since I had to return the contract with the keys, I didn't have any record of the vehicle any more for my information or for protection.

I contacted my insurance company and asked them what I should do and they said that they would look into it. Several days later I received a response from the insurance company stating that the vehicle had damage to the catalytic converter and that the car had already been repaired. I asked why I was being charged for mechanical problems to the vehicle and why, since the bottom of the vehicles are not inspected at any time, how the intended to prove that I had damaged the bottom of the car. While I had the car, I never did anything strenuous to the car or drove it over bad terrain. I simply drove to school and back everyday. I was told again that the insurance company would find out more.

Yesterday, I was told by my insurance company that Enterprise had not filed a claim and that the matter appeared to be settled, but we agreed to contact each other if we heard anything further about it.

Today I received a voicemail from someone in the claims department of Enterprise Rental Car and was asked to return the call to discuss the damage to the vehicle. I promptly contacted my insurance company again, who stated that they would try and handle the situation. However, I am beginning to wonder whether this is a pattern of behavior on the part of Enterprise. I have a friend who had a similar bad experience with Enterprise, but with her, they claimed that there was damage to the roof of the vehicle.

In 2008, I wanted an economy car to drive to 180 miles Brownville, TX to meet a friend for lunch. I reserved on-line with Enterprise Car Rental and confirmed with them 3 times about picking up the car. When I arrived at the rental site, the car was not available, and they said they were going to give me a free, mid-sized upgrade. With gas prices high, I refused.

I had to drive to another rental location and wait for the agent to clean the car model I originally selected (1 hour) before I could start my journey. While waiting, I spoke with the manager and she admitted to me that Enterprise does not carry compact or economy cars (although their website advertises this). Obviously kept my friend waiting 1 hour for our lunch appointment.

Yesterday I called Enterprise for a rental and I inquired about the economy model. A salesperson admitted to me they do not carry this model. because renters feel it "is too small." I asked them if an economy model could be found and she said probably not, but they would be glad to upgrade me for no charge.

when to rent a car was call a female the whole room started to laugh was talk to like i was less than a man then i said i will break my foot off in his ass then he call the police made me leave the without my rental after they swipe my deibt card for over three hunderd dollars now my money lock into this rental car place until they are ready to put money back on my card now lets keep in mind that i need that rental car so that i could put my car into the shop for repairs that waited a month to do this now i am without a rental car no money and still driving my jack up car which needs repairs and could break down any day now and if that happen it will affect my whole family my daughter will miss school baby can go to day care wife will miss school i will miss days of pay why because these people were white and can say any to anybody but when a blackman do not want to be part of their joke he get the police call on him

My wife and I have only used Enterprise Rent-A-Car b/c we loved their great customer service and pricing. This all changed on our last trip to San Diego (their San Diego Airport location) May 2010. We have used this specific location every single time we've been to San Diego (about 10 times in last 7 yrs). They gave us a Volkswagen Jetta (with 36K+ miles on it) and, when I inspected it, all appeared to be fine. I am so meticulous about scratches/dents, that the Rep that checked me out had to keep telling me (when I pointed out minor blemishes), "...that's not big enough to be written down..."

So, you can imagine my surprise when I returned the car that the Agent checking me in found a small dent in the right panel that is directly over the right tire. This was such a small dent, I had to ask the rep, "Where?" when he first tried to point it out to me and my wife. Had the Rep told me when I first got/inspected the car, "I'll pay you $100 if you can find a dent on this car," I would have lost the bet. Bottom line: My wife and I swear this dent must have been on the car when we got it and, again, b/c it was in such an odd spot and so small, we missed it (and, of course, never noted it on the check-out form).

Had I dented the car, I would gladly pay for damages (the bill they sent me is for $407...of which $50 of this is a "processing fee!"). However, I did not damage this car and have a real problem paying for a mistake I did not cause. Here's the worst part: Enterprise gave me a toll free number to call to discuss the claim and it is IMPOSSIBLE to get my claim rep on the phone. Her voice mail says, "Leave a msg" and, when you try, the system always says, "Mailbox is full." Oh, and her greeting says, "...I only check my voice mail once a day."

What type of company allows their claim Rep to only check their voice mail once a day and always has their voice mail "full" so you can't leave a message? I'll tell you what type of company...a company that does not want to talk to you. All they want is your money. This is wrong and infuriating! It's not only that they are asking me for $407 to pay for damages that I did not cause. It's that I really loved renting from Enterprise for all these years. We have to go back to San Diego in November of this year and now I have to rent from another company and pray they don't pull something like Enterprise is pulling.

I know the economy is bad and Enterprise had horrific sales in 2008 & 2009, including layoffs, b/c of the "Great Recession' (I own an Executive Recruiting company and have spoken to several people laid off at Enterprise), but trying to make extra cash by wrongfully accusing their customers of damaging their vehicles is appalling. I will never rent from Enterprise again and I have sent this letter to all of my business affiliates, friends, and family members and I can assure Enterprise will lose a lot more than the $407 they are getting from me. Incredibly disappointed,

If you need to rent a car, I wouldn't consider Enterprise. I rented enterprise through my Insurance. One of the worst vehicle I ever drove. They walk me through the rental fast, checking the car.Then I signed the contract. I should have checked it better. When I return the car they went through it with a fine tooth comb, found minor scratches on the passenger door that might have been there all along. Got a bill for $725. Be careful with them. I rented lots of cars with other companies, never had a problem like this. Consider yourself WARNED!

On May 28, 2010, I rented a car from Enterprise because I had been in an accident and my car was in the shop being repaired. I was waited on by the branch manager, Jason **. I had a check from the insurance company and I asked if I could just sign it over to Enterprise. The manager told me that I could not sign it over, but I could leave my debit card number on file. When I bring the car back, the charge would then be canceled from the card. The manager didn't mention to me that Enterprise would charge $350.00 to my account. The actual amount that I owe was taken out of that amount and the rest refunded me. However, it could take up to 5 days for me to get the refund credited.

I feel that this is a very poor practice of Enterprise to just take the money out of a person's account without informing them of this ahead of time. And it does not say very much for him being a branch manager and not totally informing the consumer of their practice. I am not in the habit of renting cars, so I had no idea that this would happen. I think that Enterprise should look over their practices or train their staff better. The consumer is the one who keeps them in business and should not have to deal with problems such as this. I am yet to get my money back!

We rented a car from Enterprise Rent-A-Car at the McCarran Airport, Las Vegas on 4 April 2010 and the lady who did the walk around really tried to upsell us on the insurance package. The car was older and had quite a few dings on it which some were difficult to see in the dark parkade but we placed our trust in the car rental company and its staff as being honest like we have done so many times before with other car rental outfits without any problem.

We took the rental car back to the same location on 9 April 2010 and received a receipt for the vehicle. The guy from Enterprise walked around the car and checked it as well as the fuel and the mileage before giving us our receipt. On 27 April 2010, we received a letter claiming the car is damaged. It took them all this time to notify us even though they have our telephone numbers on the rental file.

We know the car was not damaged when we rented it and we have called both the claims office and the rental company's manager all without success. It is a scam being pulled by Enterprise to obviously get the other dings repaired at our expense rather than their insurance, as we know for certain that the car was undamaged at the return and we never damaged it. We even have pictures of the vehicle.

When my wife was hit by another driver, his insurance and auto body shop paid for a rental car. After six days we returned the car and got billed $146.00 dollars for the "insurance" on the car. What a "gotcha" scam. We were told there would be no charge whatsoever to us, still refuse to deal with us. Stay away from Enterprise, total scam shop. They sell you high end insurance without disclosing it in the agreement. I'm out a substantial amount of money on my credit card I never authorized.

Enterprise could not provide any compact cars that were cleaned, only higher rate cars were available and were not adequately cleaned either. Also, I was charged for roadside assistant, a charge I was not informed of.

Everytime I deal with this company for a car rental especially on Mondays, they never have enough staff, products, and/or common sense. As I have been urged to deal with Enterprise because my car dealership has a contract with them, I would not recommend that anyone take themselves through the aggravation. I had to get my own ride from the dealership to Enterprise who was paying for the rental.

I was late for work and still did not get a rental because they were very disorganized. This is not a one time experience with others and I who are there frequently. This is an ongoing problem and the only thing they can offer is apologies. Everyone knows that Mondays and Fridays are the busiest days in the business world, why can't they figure it out?

When renting a car last weekend, the gentleman walked out to the car with me, walked around the car, and deemed it good shape and ready to go. Then I was handed the clipboard to sign the paperwork; he had already marked where I needed to initial. He marked the "accepts extra insurance" in two places, even though he was specifically told that I decline. So trusting the individual, I initialed where he had made an x and took the keys and headed off.

When I looked at the charges, I was charged for extra coverage! I looked at the receipt and noticed that where he had the x for me to initial was in the accept box. I feel like I was taken advantage of. I trusted the person to mark the appropriate box and not have to read the contract in the parking lot. After talking to many people, they have had the same experience with the enterprise! What a money-making scam.

And when I called, they pretty much said "our people are not deceitful" (their words) and basically called me a liar and that I should have read the fine print. Yeah. I think I will stick with my Hertz #1 Gold from now on. Also, if you look at all our previous rentals, you will see we never take the extra insurance. Oh well, nothing can be done. But what a scam.

My insurance company had tie with Enterprise and I went there for the car. Per insurance company, I should be getting a mid size car. Ron at the place told me that they have only small car and he will call me when the midsize is available and his manager confirmed that they will have midsize care by noon. He promised me that he will call. Nobody called. Next day morning, I went there for a midsize car. "We don't have it. We will call you." They never called. Afternoon, I called my insurance company and they got me an enterprise rep and he told me that he will call me. Nothing until 5:30, so, I went there and dropped the car. The moment they saw me, they asked, "have you done with your repairs. Do you want to swap with bigger car? I have a brand new Camry," and so on. I said, "No, I am dropping the car off." So he goes, "where you are going to get the car with a tone that says you will come back to because you are tied with insurance'". I said I will get it from somewhere else and left. I called my insurance and said, "I want a different place."

I had another rental two months ago from the same folks and I got an economy car instead of midsize with same reasoning. It is not about the size of the car, but I am entitled to get a bigger car and my insurance company pays for it. Why should I compromise? I would compromise if it is necessary. But this is how they operate. They will not give what you supposed to get. Another thing is when you promise that you will call, you call regardless of outcome. They just promise anything to get you out of there. That is not fair. I will never go there again. I'll never recommend them to anyone.

Soon after renting the car on North 18th in Monroe, LA we discovered a vibration in the front-end upon slow acceleration. Highway speeds resulted in no problems. Upon returning the car, a walk around was completed with no problems. We were asked if everything was okay, and I told them about the vibration. They thanked us, made a call to a repair place, and another rep was told to take the car over. We paid and left.

Two months later (yesterday), we received a charge for damage to the wheel, labor, balancing. We had not been notified or called by Enterprise about this problem. I called Monroe, but they offered no solution. I called Damage Recovery and basically received no assistance. I was told I could dispute and not pay, and they would report it to a collection agency. I was also told I could talk to my insurance company and they could handle it for us.

We sustained no damage to this car while renting it. We are not responsible for the problems with this car. The problem was there before we even rented the car. I was told that if we had called Enterprise and reported it while we were on the road, there would be no problem. I did not call Enterprise as soon as I noticed the vibration because we had been told when we rented the car that they had no others available. Enterprise should be responsible for drive-testing their cars to insure there is no problem. He assured me they did. Obviously, they did not. Now, we are being held responsible and charged for someone else's irresponsibility. Our credit rating is being threatened because we will not assume someone else's responsibility. Enterprise did not do their job to insure maintenance of their vehicle, and are passing their charges onto us.

I have been an Enterprise member for years. Enterprise is the only car rental in our small town of Natchitoches, LA. Over half of the times, I have reserved a rental there, when I arrive they have no cars. I have had to change schedules each of these times. Going to Monroe was the result of not wanting to risk not having a car available for this trip. Time was crucial for this trip.

Now, another problem, another Enterprise location. I am most displeased. Enterprise apparently is no longer concerned with customer service, satisfaction and safety, and is promoting customers not telling Enterprise when a problem arises with the cars. I reported the problem relative to the safety of the next renter to follow me. I guess I should have been like the person who rented before me and not reported it. When the result of Enterprise's bad policies and lack of concern for the customer results in death, maybe they will remember their priorities.

After a car accident due to a deer, I had to rent a car with Enterprise in Southampton, NY. My car was reserved and I went to pick it up on a 15 degree day. The car was wet with bird droppings on it. I walked around the car with "Steve" and he asked if I wanted additional insurance. I asked him how much it would be and he said $11/day. I knew my insurance company would only pay for $25/day and I declined. I was then handed the paper on his clipboard and was told to sign. I also had left my credit card on file and was told no charges would be applied, just a formality. I left in the car which smelled of cigarettes and had a dirty ashtray and was told that a larger car might become available the next day. I was in a hurry and left. I proceed to call Steve the next day and he said he still did not have another car.

Being too busy again, I did not contact him again. I thought it was poor customer service that he did not contact me, but I decided to just deal.

I returned the car within the allotted time frame and then about a week later noticed a charge for $266 for Enterprise. I called my insurance company and was told this was for "damage insurance" and that I would have to contact Enterprise. Well that is just what I tried to do, and believe me; they do not call, write and send smoke signals, you get the point.

I then called my cc company and I am now disputing the charges. The manager at the branch when called kept saying, "Well you signed the contract." I said I made it perfectly clear that I did not want extra insurance and that his employee must have made an error on the form. Well you can see where this is going.

I am still fighting this but they have been very rude and deceitful and I cannot even believe what poor customer service I have received. I will never rent from them again. And I will let you all know how this turns out. Do yourself a favor, rent with anyone but them.

I rented a car in the beginning of the year. The first car was a Pontiac. The service engine light was on and the brakes were bad. We had just had a snow storm and were coming up on another. They told me I could switch to another car the next day. We got a Charger. The tail light was out and I received a ticket for faulty equipment. It was dismissed but the damage was done. They gave me a free day's rental for my troubles. They gave me an Acadia (upgrade for free) yeah, right! There was already a dent in the passenger's side. Well, when we brought the car back, all of a sudden, I supposedly wrecked the bumper! It didn't happen. Now, I am out $500. Never ever again! I have tried repeatedly to talk to someone only to be shunned and ignored. I got an attorney and she said that since I didn't get insurance on it and couldn't prove I didn't do it, there's nothing I can do.

I rented a car from Feb 20 to 26. When I was driving it and used the brakes, sometimes the brakes worked but a few times they did not engage at all! I had to put the car into neutral and use the hand brake to stop. I was lucky not to crash several times. I mentioned this to the rental agent and she claimed I was just skidding in snow. However, I have had experience with snow skidding. That can only happen when the brakes actually engage. In this rental car, during these three frightening incidents, the brake pedal gave no resistance at all, it simply went to the floor. I have phoned and emailed Enterprise and they have not addressed this concern. I am worried about who else has rented the vehicle after me and what might have happened to them. Emotional damage to me. And I think they should refund my rental amount. More importantly, that car should be taken off the road so others can be safe.

On March 1, 2010, I went to pick up my car. I made the reservation 10 days before online. I walked in and was told that I need a bill and a check stub. When I made the arrangement, I did not see anything about having to have this. There was no sign in there saying anything about this policy. I wonder why. I have a debt card and I am unemployed at this time, but I had the money to rent the car. If I would have known that I could not use my debt card, then I would have made other arrangement for my travel to my grandson's christening. They would not give me a car and then I told from the national office that they would call me to see what they would do, but they never did. Overall, this was extremely frustrating and heartbreaking experience for me.

We were not told they are only open 5 1/2 days; or if I wanted to drop it off on Saturday afternoon at the Phoenix airport Enterprise it would cost $35. Now we have to pay from Saturday afternoon until Monday. That does not make a number one rental car company. That's a rip-off. Two extra days rental fees that we had to pay.

A car rental was made at 9:00am of 03/17/2010 at the Manchester Airport. I drove to Rockland, Maine where it was dropped off at Enterprise, officially at 9:00am of 03/18/2010. I was told that recent company changes prevented the Rockland office from accessing the rental files from airport locations. Consequently, I was unable to verify or the agent there to close off the contract, but the information would be emailed to the Manchester Airport office.

A few days later, I was questioned by phone from headquarters, "Did you enjoy the rental?" and, "Had you turned in the car?". I answered, "Yes, the car had been turned into Rockland office the next day", and to verify with Miles. I subsequently found out that Enterprise had turned into my credit card company charges for a total of $613.59 for a one-day rental. I verified with Miles that he had sent an email. I then phoned Manchester and talked with Mandy who admitted the overcharges and when I asked how that happened, she replied someone had failed to follow through with the email from Miles.

I requested a copy of the charges be mailed to me as my fax machine is not working. It took another three days and one more phone call to Manchester with Ryan to finally get the charges reversed. This is to state that in the past I have done this one way rental from/to the same locations with no problems and always received a completed contract statement at the termination point. The "recent changes" in procedure where remote locations can no longer access airport files is unacceptable and I will find alternate transportation, not Enterprise.

Properly, the customer must be able to complete his or her rental contract upon turning in the car and receive a completed contract statement then, and there! Your failure to have provided for that is symptomatic of corporate indifference to the needs of the customer. I'm disappointed!

Enterprise Rent A Car placed a delinquency on a car rental with TeleRecovery of Louisiana. The car was rented by a company called Baton Rouge Redevelopment. I was not the owner of the company or connected with the company in August of 2005 when $588 was left owing on the rental. The company is refusing to remove the fraudulent information from my credit file without me paying $588.00 for the rental made with the theft of my identity.

My car was damaged in an accident so I needed a rental car. Enterprise was near by the body shop so I dealt with them. When I picked up the rental car the employee assisting me led me to believe that the sole charge was 27 dollars (and some change) per day. I returned the car the next day, and expected to pay very little since my insurance company was paying 80% of the bill.

At first the clerk told me my bill was over 200 dollars. He absolutely would have taken my money if I hadn't told him that charge was wrong. He grudgingly tinkered on the computer, and came up with a new total of 40 dollars plus change. I told him I was expecting to pay a lot less than even that. His "manager" was hovering near by, and came up and start tinkering on the computer too. She then told me that I owed 70 plus dollars!

After expressing my discontent at having been verbally misled the previous day, the manager went through several rounds of reducing the now 70 plus dollar bill. By then I was completely appalled and felt like I had stumbled onto some scamming operation. They kept telling me that they wanted me to be happy and kept reducing the bill. The situation was so strange that by then I was willing to just pay and get out the door.

They eventually charged my card 40plus dollars, and then supposedly refunded another 27 dollars on my card. That would make my resulting bill around 12 dollars which was about what I was expecting in the first place. So far, the 40 dollar charge has shown up on my card, and the "refund" has not. They also still have a "hold" on another credit card for 100 dollars until my insurance company pays their portion of the bill. Their actions have made me very distrustful, and I am somewhat expecting them to misuse my card.

I was ultimately charged 40 dollars (plus change) for a rental car that I was misled to believe would cost me around 6 dollars per day out of pocket. I was supposedly refunded 27 dollars, but the refund has not shown up on my card yet. My credit card has a 100 dollar hold on it, and I am concerned that this Enterprise location's inconsistent method of charging will result in them misusing that credit card.

I rented from Enterprise on March 5, 2010 and returned the car on March 8, 2010. Upon renting on Friday, I was told of the "optional" damage waiver. I chose to decline the optional damage waiver not once, not twice, not even three times. I continued declining but was then forced to pay $12.99 per day for this so called "optional" waiver and an additional $3.00 per day for "optional" personal accident insurance.

I was told that I could not rent the car if both of these were not purchased. What I want to know is, if these two services are "optional" and Enterprise paperwork states "Damage waiver is not insurance. The purchase of damage waiver is optional and not required in order to rent a vehicle". Then why was I forced or told that I cannot rent a car unless I spend more money?

The guy that I was dealing with never explained why I had to add the damage waiver. He only said "you have to". I even took it upon myself to spend my own money filling up the fuel tank upon return. I received no reimbursement and was never told I could return the car without having to spend money out of my pocket.

To top it off, they hit my bank account for $250(deposit) resulting in overdraft fees! I still have yet to see the $163 they owe me put back into my bank account. When I called about this, they really could care less and told me that I'll be getting the remainder of the deposit put back into my account. Basically, don't rent from them. It's a nightmare!

I rented a car from Enterprise Rental Car. While I had the car a woman backed into it in the parking lot. Though she was at fault Enterprise made me pay my $250 deductible, telling me they would refund it once her insurance had paid them. It has been over a month, the car has been repaired, her insurance company has repeatedly asked them for the bill and they keep on delaying. They will not submit the "final" bill to her insurance, so they can be paid yet they won't return my deductible until they are paid.

It doesn't make any sense. All they have to do is give her insurance company the bill and they will immediately receive payment. I have called them several times, her insurance has called them several times, all to no avail. They say they can take as long as they want to submit the claim...years, even, I was told by one of their so-called specialists. I wonder how many people they do this to, then just keep the deductible for as long as they want without paying any interest on the money they are holding.

I reserved a rental car for the weekend on Feb 6-10, 2010. I was charged for an intermediate size a KIA Rio car $41 per day. When I actually, drove a Chevy Aveo. I called corporate and was told that the car was actually a economy compact size car. When a KIA Rio can be charged as an intermediate size car. I asked how was the car rate $41 per day, when it should only be $27.54 daily for a compact car. The corporate office, Abdul as well as John, told me that the car price could change on any given day. It can go up depending on the demand and supply of the car. How is that possible if you call and reserve a car days before? I requested an economy size car. Enterprise contacted me and told me they had economy size cars.

I would like my refund and I keep getting the same excuse. According to the manager and corporate office, it depends on supply and demand. They say that it's the same value if you booked a flight. No, it is not. If you ride a train or take the coach bus, it is not the supply and demand. The rates stay the same. The advertising is false. I would like my refund and I don't see why I should not receive a refund for being overcharged.

I have not rented a car in months and I am now being charged on my bank card for something no one seems to be able to prove but yet they refuse to refund the money. I am getting the runaround and have started a charge back with the bank.

I rented a Kia Sprecta Lic# 494NRE ECAR #TE989Q from Enterprise at Airport Drive Little Rock Ar 72206. I drove the car for 409 miles from Little Rock, AR. to DeQueen AR to visit my dying father. First, I was never told about a almost 30 Percent tax on the rentals nor of the extraordinary excess of deposit ($707.00) that was required for the rental which I also was not told about.

From the start before handing the car over to me, I was told that the car was in good to go. I inspected the car on site and had to call the agent to note damages that were on the car body but did not check the tires. I showed the agent the dents and scratches on the outside of the car and black marks on the inside of the interior near the left rear door. The paper work did not note the damage, I made them note it on my contract. We did not note the steering wobbled when I got up to 55 mph, as soon as I took the car on the freeway.

By the time I noticed it, I had no choice but to continue because of my father's condition and urgency for me to be there. My brother in law worked for a car rental as a mechanic for a few years. He told me that tire pressure is the only thing that is required to be checked. I used the car only to get to my parents home and back. I do not speed and I am a very careful driver. You can check my driving record. I have rented many cars due to the fact my wife and I travel all over the world. Once I arrived at my parents house, I parked the car and did not use it again until it was time to go back to the airport. I checked the fluids before I too left and notice that the windshield washer fluid empty and I had to fill the reservoir at my own expense. Again, I did not inspect the tires closely. This car had been supposedly checked by "experts" as ready to be rented and safe.

The main rub came when on my return trip to the airport in Little Rock, the wobble on the car got worse and I incurred a flat tire less then a 1 mile from the Little Rock terminal. I had to roll on the flat tire to get the car safely off the freeway because I was three feet off the freeway and there was no place to safely change the car tire. I was able to get off the freeway and change the tire. I changed the tire myself because by the time we got somebody here to do it, we would have missed our flight. As it was we barely made it with fifteen minutes to spare.

They now want to charge me for the flat tire as my fault. There was a puncture in the side wall but there was no damage to the fender or undercarriage to indicated neglect on my part. But the simple fact it had to be due to normal wear and tear of the car. I know for a fact that I did not hit anything nor run over anything on the freeway. I do know how to work on cars and know the importance of maintaining the car. The tire could have been pinched in my effort to get the car safely off the freeway or the tire could have been damaged on a previous renters use. They held up returning $707.00 until they took the tire to a "supposedly professional" to determine what type of damage there was.

The assistant manager Skyler, offered an e-mail by this supposed professional tire expert. They are basing their charges on this e-mail that this is far from a legal document. The flat tire case has gone to their Damage recovery unit and we don't know where that will take us yet. But I am not paying for the tire. In these economic times, they are going to take a number. I am definitely not recommending Enterprise to anyone. I am also filing a complaint to Enterprise and the Arkansas consumer affairs office.

My advise when renting a car, inspect it yourself, note on your contract any dents scratches/dings also the interior however slight and don't take their word that they don't look at small dents. Pictures are worth a thousand words. Take pictures of the car front, back, sides, underneath and the engine if you can. Check the fluid levels yourself. Inspect the tires noting the condition and pressure also the hub caps and/or rims.

When you first get on the road, report to the rental agency any problem with the steering wobbling or the brakes not working properly or anything else. Make the call ASAP so that you can get the car back to them for an exchange and not be charged for any possible problem. The key is the more you provide yourself with information about what you are renting, the better you will be protected. Don't assume anything. Because the Enterprise airport office in Little Rock did not notify me of the two charges of 300.00 and $404.00 they charged concurrently in the same day they over-drafted my bank account and caused over 100+ dollars in overdraft fees.

On January 29th 2010 I called this local office to inquire about renting a vehicle. The online price was $13.99 per day. The girl that helped me said that her computer was down and that I could just come in and she would take care of it in the office. I rent from this office a number of time a year and have never had an issue.

When I went in the next day, the day that I needed the vehicle, I was charged $46.00 per day. More than three times the online price. Now I had assumed there would be a bit of an increase by not booking online but three times before? That is plain and simple robbery. The manager was not in and I needed the car so I took it up with the manager when I returned two days later.

The manager, Casey, told me the weekend special was only for Friday through Monday. Yet when I booked it again just to see, it let me book Sat-Monday at the $13.99 price. She said that the online was wrong. I told her that she better take that up with whomever takes care of the online booking because if a customer is told one price and comes in to find it is actually three times more, they will not be happy.

Casey told me that I didn't have to be mean. She didn't see mean. I spoke with her area manager and he said that the $46.00 was the price for that day, just like hotels have different prices between their online and walk-in prices and I said but not three times more! I am waiting on the corporate office in St. Louis to call me back. They charged me more than three times the online amount of $13.99. I should have only paid $31.90 total and I paid $104.88.

In 2003 I got a rental from these people and they said there was a $40 balance when I turned it in, which I paid. I got another rental from them in 2004 with no problem, but in October 2005, when I went to get a rental, they said I owed them $80 and they could not rent to me unless I paid it. I asked the guy why I was able to get a rental last year with that unpaid balance and he said he didn't know. I paid it and he told me he would look into and refund me.

Two weeks later, nothing. So I called and he said the supervisor was on vacation and had not had a chance to look at it. Another week, still nothing. This time the accounting department moved to a new office and had not gotten around to it. Two more weeks passed and the accounting department is still getting "situated" in their new office. Anytime I wanted to talk to someone, I got a voice mail and nobody ever called me back. Finally, one month and 10 phone calls later they refunded me.

We were issued a rental car by our car insurance company, Allstate. Another person had hit it and it was being repaired. During this time we noticed that the rental car had an odd smell. We couldn't figure out what it was. And found it a bit odd how they, the employees at the rental place, pushed the extra insurance on us so hard.

Well, it rained the day after we got this car, sometime between the day after it rained and the next, we noticed a large amount of water on the drivers side, on the bottom of the car. It went from the front to the back, pooling in the back. We called Enterprise and told them that this had happened. They said they were going to make a ticket and we should go to the nearest Enterprise and get a new rental when they are open. They were closed because this was on a weekend and after hours.

Monday came around and we turned in the car to get a new one. The employee informed us that we will be charged for the damage to the rental. We didn't cause this damage and it seemed to be a pre-existing problem. Our insurance company tried to fight it but said that since it's not bigger than our deductible (they are charging just under 500$), that there isn't anything they can do for us. Now we got a packet in the mail that says we need to pay them within ten days. Nothing, not even a phone call before this.

They have no proof that we caused the damage and we have no proof that they caused the damage, yet its okay for them to accuse us and go on with charging us? I'm very sure that this car was previously damaged and they knew it. It's not something you would know just by looking at the car. How do I fight this? They actually claimed that we left the window open when it rained. When we argued, they said that we must have driven though a puddle when it rained. A puddle, like you can drive and not hit one when it rains? Please help! Water damage to the bottom left hand side of the inside of the car.

In 2000 I rented a car. I had also been renting a wreck also. I called Enterprise and asked them if they could give me the same rate as the Rent A Wreck and they said they would. So I come to find out after almost 10 years, they did not give me the same rate and they claim I owe them over $700. They say they no longer have the contract that I would have signed. I know for a fact I did not sign to pay over $1300 for a monthly rental. I could have put that down on a car which I did not have at the time and the only reason I was renting a car was because I could not come out of pocket for that amount. I asked to speak to the person above Mr Goodsell.

He called once, I lost his number and sent another note for him to call over 3 weeks ago and no word. This is from a company who claims they pride themselves on customer service. My employer is guaranteeing payment for a rental for my job and they are refusing to rent me a car because of this balance. I have not gotten job assignments that are not within a walking distance or a reasonable cab fare. Because of this, I am having great financial problems. They don't care. They said I don't have to pay but I will not be allowed to rent even if my company is guaranteeing the payment.

I rented a car from Enterprise on Christmas Day to travel from Wilmington, NC to Roanoke, VA. I was driving alone. I picked up the car, a Ford Focus, and we went over it. The only damage was a broken fog lamp that the agent wrote down on my agreement. I left Wilmington in horrible weather. Driving, torrential rain and high winds. The car did not feel right, but I just thought I needed to get used to it as my personal car is larger. About 60 miles away from Wilmington, I ran into a storm with lightening and very high heavy rain. The car began to shake. I can only describe it as a feeling of airline turbulence. Then it started sliding out of control. I spun 2 or 3 times and ended up in a ravine full of water with the water rising. Luckily some good Samaritans pulled me out of the car.

I sat with them until EMS came at which time I was put into an ambulance to wait for a tow truck to get the car out. In the meantime, the water was rising and coming into the car. Also the airbag did not deploy. The wrecker pulled the car out and said there was no damage to the car and if I felt comfortable it would be safe to drive. The EMS personnel tested the brakes for me and said they were working fine. I followed them to the next exit where I proceeded to bail as much water as I could out of the car and regain my composure. I called Enterprise and they said all the locations were closed for the holiday and they could not get me another car until the following day. I guess they wanted me to spend the night in this car in the middle of nowhere.

I was so distraught, I just got in the car and drove it on to Roanoke, VA. The weather was horrible. I hit massive fog (with no fog lamp). I got to Roanoke at 2AM with 3 inches of water sloshing from front to back in the car. My clothes, Christmas presents for my family were all soaking wet. Fortunately things in the trunk were dry. The next day my father, brother-in-law and cousin checked out the car and found the tires were slick and were furious. We went to the Enterprise location in Roanoke and the man there checked the car and said he couldn't believe they let this car go off the lot in that condition. He gave me another car, Chevrolet HHR, which was wonderful and treated me with respect and concern. The Wilmington office, however, treated me as if I was a criminal trying to pull something over on them. I will never again use Enterprise and will never advise any of my family or friends to do so.

I have since contacted the enterprise location here in Wilmington and complained that I feel they should pay for my dry cleaning ($25), Christmas gifts ruined, $50 cash in a card for my nephew that was just gone, and reimbursement for the rental. They say they are not responsible for the weather conditions and will not comply. However the condition of that car was deplorable. Especially for a woman setting out on a 6 hour drive alone. I feel I should not have to pay for this rental and I want complete reimbursement of $234.00 plus the items I listed above.

This is the 2nd time I rent from enterprise. The first time was very good experience. But this time was like hell. So I believe maybe only this specific staff is not professional instead of the whole business? Anyway, this guy named Mike C. in Dixie highway, Fairfield, Ohio "helped" me.

On 12/14th /09 afternoon, the first thing I told him was "my insurance only cover up to $30 per day up to 30 days and I want use my own insurance" and I even showed him my insurance card. He said sure he can help me with that. And then he just doing stuff in the computer and calling the insurance.

I have my 2-year old with me and was answering a phone call after that. After he done he told me the total cost is around $26 and to initial here, there and sign. I trusted him and did not check clearly-----my big mistake.

And I left and thought everything was fine until 12/28th around 5pm, he called me and asked me to call him back in 10mins. So I did but he did not answered the phone, someone named Andrea M. told me that they just want to make sure I am aware that I am still buying their insurance it is $21 per day. I was shocked and told my wife. And we checked the contract they gave me. And found out he let me initialed to buy their insurance. But the contract said the car should be returned by 12/18th.

So I called again try to talk to Mike why this happened and can I only pay the insurance from 14th to 18th and cancel the rest from 19th till January 7th (which is the rescheduled finish time from the body shop for my car). He told me no way because he claimed he called me on 19th and 22nd to my cell phone. I checked my cell phone record and even from verizonwireless's website and could not found his number. Since my English is not very good I let my wife talked to them and was told to work this out the next day.

So we showed up on 12/29th and try to talk to Mike C. and his manager Andrea M. and showing them our usage minutes detail from verizonwireless . And ask them if they can cancel the insurance from 19th till 28th. But the process was so painful at first we were told they do not need to call us because the contract will renew "automatically" no matter we know we were buying the insurance or not. They called us because they think the insurance add up to a lot of money they want make sure we are capable to pay.

After we told them if this is the case we need return the car immediately and was very upset and will try to complain to her boss, she said she will take 5 day's payment off. So finally she let us paid 11 days' insurance. I am complaining because this experience was so painful and we treat like hell. We do not think we will do business with enterprise again and we will make sure our coworkers and friends know this experience too. I feel sorry that they got such kind of staff. paid $240

Christmas Eve I rented a car from this company. Looking over the vehicle it had many scratches, dents,chips and break in damages. Therese and I never checked the right rear bumper down low. When I returned the vehicle, she claimed I scratched the bumper of the vehicle. I'm a very resposible person with no reason to lie about damages. Please whomever read this be careful about rental cars. Inspect the front and rear bumper take your hand and rub the bumper to check for scratches

I have rented cars from robert at enterprise before he assured me if i would go directly through him and not through the internet he would take better care of our needs. I called to rent a car through christmas and new year (my husband and I were going out of town) he said he would call me back in a few hours, there were plenty of cars on the enterprise website but i believed robert and wait for him to call me back, guess what he did NOT return my call and i missed out on renting a car. enterprise was closed for weekend and holidays so we were not able to rent a car.

I received a letter from Enterprise Rent-a-Car (dated 7/16/09) stating that they had received a violation notice from NJ EZ-PASS for a vehicle that was rented to me at the time of the violation. Enterprise then provided NJ EZ-PASS with my information and transferred liability for the violation directly to me. The problem is that I did not rent this vehicle from Enterprise. I called Enterprise to discuss the situation and it seems that a person with the same name as me might have rented this vehicle and Enterprise inadvertently identified me as the renter when they researched this violation from NJ EZ-PASS. Since the time of the initial letter from Enterprise I have received several violation notices from NJ EZ-PASS. I have called, emailed and faxed Enterprise several times to explain to them that I was not the renter of this vehicle and to please notify NJ EZ-PASS that I am not responsible for the violation but Enterprise has still not responded or appropriately resolved this with NJ EZ-PASS. The vehicle in question has a NY license plate number CSN5329.

In July of 2009 my 2006 Chevy HHR threw a rod 5,000 miles after the warranty expired. Not having the money to fix it right away, I was referred by the Chevrolet dealer to the Enterprise Car Rental location on N. Chelton Road in Colorado Springs, CO.. At this time we explained our situation and explained to the Enterprise rep. that our 24 year old daughter had just been diagnosed with cancer and needed constant trips to the hospital for blood checks and that we might need to rent the car for awhile. We were told that would be no problem, we would just need to come in and renew our contract occasionally. Which we did and made regular payments.

I lost my job in October of 2009 but due to our daughters medical condition still needed a car to get her back and forth to the hospital. Through scrimping and saving and selling stuff on Ebay I have been able to keep up the payments on the rental. Everything has gone along fine until yesterday when my wife received a very threatening phone call from a women we had never spoke with before from the above office named Barrett who told my wife they wanted $400.00 or the car back by noon on Dec. 17th (today) or they would report the car stolen. Im' sorry, but isn't that a little extreme for someone who has been a good loyal customer for the last 6 months? We have kept in contact with the office on a weekly basis and made regular payments but you're going to report the car as stolen?

This morning my wife called Barrett at the Enterprise to tell her we had the $400.00 and would be in to make a payment. At that time Barrette told my wife that we still owed an additional $20.00 on top of the $400.00 but we could pay that on Monday Dec. 21st and that would be fine. At that point my wife asked Barrett about the details of the agreement which were we would pay $400.00 before noon on Dec. 17th and pay the additional $20.00 on Monday Dec. 21st and that would bring our account current and everything would be fine and we could keep the car.

This is what Barrett told my wife, I was sitting right next to her and heard the whole conversation. She told us we could make the payment at the Enterprise location at 803 W. Colorado Ave in Colorado Springs because it was closer to our house. We were told to see Rex R. to make our payment. I don't know what Barrett's last name is, she would not tell my wife.

We went down to make our payment in good faith that everything had been straightened out. We gave Rex our last $400.00 at which time he said he needed the key to check the milage on the car. Upon coming back into the office Rex informed us that he had been told by Barrett to take our $400.00 and take the car back. Now it is my understanding as per Barrett that we only owe an additional $20.00 on the account after paying $400.00 and she is refusing to give us the car back after she told us there was no problem?

Convienently, she was out of the office when my wife tried to call her to ask her what was going on. Did I mention Enterprise took $100.00 out of my bank account on December 15th? In the last week we have paid your company $500.00, I have been told by your own representative that we only owe $20.00 on the account, and now this Barrett person has blatantly lied to me and my wife, cleaned out my bank account, and taken our only source of transportation away with my daughter having a terminal disease and it's eight days before Christmas. Could this person be any more heartless?

I pleaded with Rex to at least let us get through the weekend and explained I would come in as we agreed on Monday Dec. 21st and pay the $20.00 we owed and turn the car in at that point so I could make some other transportation arrangements but was told no, we're keeping your money and the car.

Needless to say I am completely disappointed in [their] "customer service". The complete lack of competent professionalism [their] representatives employed in this situation is appalling. They could have been honest with us and told us they wanted to take the car back and we would have made other arrangements and brought the car in, but they felt it necessary to lie to us, take every penny we had and leave us in a medical situation with no transportation, and eight days before Christmas! What can I say? Completely heartless! This Barrett person must have no concept of compassion and human understanding and I can only hope she actually finds it hard to look at herself in the mirror as she thinks about the way she treats people.

I will be sending copies of this letter to the BBB and the local media here in Colorado Springs. The treatment my wife and I received by [their] company today is uncalled for, abusive and, as I said appalling. To lie and be openly dishonest in business is about as low as you can go. The consumers Of Colorado Springs have a right to know that this is the way [they] treat your long time valued customers.

We are now stranded up in the mountains with no transportation and no way to get my daughter to her medical appointments. They cleaned out my bank account and then took every penny I had in cash. I don't know what we're going to do. I'm simply dumbfounded.

Like many others I have now read, Enterprise sent me a bill for $482.70 for "damage" to a car I turned into the Fresno Airport. The car had no damage when I left it, but there was nobody to check the car in and attendant at the counter would not go out and look! It feels so powerless to be abused by large companies taking from people at will with no recourse. I "appealed" but they didn't even respond to my appeal.

Reserved a full size car for Thanksgiving trip (11/25 - 11/30). Arrived to pick up car at 12:30 pm, car was not clean. Extensive debris and trash in trunk. Agent (Deanna) said she had no other car available in the class, offered to vacumn the trunk (we accepted in order to depart for our trip). Car had less than 1/4 tank of gas. Drove to pick up other passengers in Troy (15 min. away). After loading passengers and luggage, "low tire pressure" warning light came on.

I called the rental office, spoke with Deanna. She said she had no replacement, unless we waited 2 hours. She suggested we try adding air to tires, and stated that Enterprise would take care of a replacement if it continued to be a problem. We drove to local station, put air in, and left. The light went off. Drove to Pittsburgh, PA (8 hours) without incident. When unloading car, found one black glove and a baby nasal syringe that did not belong to us!

On Friday morning (11/17), went to start the car, and it would not stay running. After some discussion, waited 15 minutes, tried again, and the car started and ran fine. Drove to Wheeling WV and back to Pittsburgh with no problems. Sunday, 11/29, departed Pittsburgh at 12:30 pm, heading to Albany, NY. GPS indicated our arrival time at home to be 8:30pm. Stopped once for gas and coffee after about 2 hours, then stopped in Wilkes-Barre, PA at about 5 pm at a restaurant for dinner. On leaving the restaurant, about 6:30 pm, the car refused to stay running. Waited 10 min, tried several more times, still would not run.

Called Enterprise Car Rental Customer Assistance (6:50 pm). They first said they would send a replacement car. Then after a long time (5 min) on hold, we were told there was no office open locally, so we would have to go to an airport location. They took my cell #. When the Customer Assistance called back, we were told the only location we could get a car was Allentown, PA (1.5 hours south - wrong direction!), and that we would have to take a taxi there, and Enterprise would reimburse our expense. We were also told we had to stay with the car until a tow truck arrived.

I asked for a northern location, but was informed we had no choice, except to stay overnight in Wilkes-Barre, and wait for the local office to open. I refused that option, as several of our party had to work on Monday morning. The tow truck and taxi (a van, because we had 4 adults and much luggage) arrived about 8:30pm. I then was told we had to pay in cash for the taxi, so I walked to the nearest ATM, in a Wal-Mart, withdrew $200 cash (and was charged $4.50 fees.

Arrived at Allentown airport, paid taxi $185. Enterprise rental agent greeted us with the statement that they were trying to locate a car - did not have one ready yet (10:00 pm). Finally located a Chevy Malibu (smaller than the Dodge Charger), not cleaned, and no gas. we stuffed our luggage in, and had a very uncomfortable, late ride home. Arrived in Albany at 2:30 am. Took the Chevy back to Enterprise at 12 noon on Monday,11/30, to be told that they would only reimburse our taxi, nothing else for our trouble. I asked for a supervisor, and she told me they would not charge me for the rental and credit my taxi cost on to my credit card. I left at 1:00 pm.

On Thursday, 12/3, I realized that my daughter had left her portable DVD player behind the rear seat in the Chevy, and we were so tired we missed it when we unloaded the car. I called the Enterprise office, and was informed they did not have it, and that I must have left it elsewhere. When I protested that I knew exactly where it was left, and suggested someone must have found it, she said she would check and call back. I recieved a voice mail later in the day saying nothing had been found.

I called back at 3 pm, suggesting that the DVD had surely been there, and perhaps they should check into what was happening with their staff. I was told that if I continued to complain, they would "take back" the credit on my card. When I called the National Customer Service office to complain, they referred me to the local area manager, who has not returned several calls.

Lost about 10 gallons of gas in car left in Wilkes-Barre. ATM fees of $4.50. Two people missed work on Monday due to late arrival in Albany. DVD player valued at $250 missing. Many phone calls, time spent following up.

On Dec 8,2009.I brought my car to Service King body shop to have repairs done to my vehicle.A call was made to Enterprise for a rental vehicle.I was told to come to the local office.When I made it to the office.It was 10:30am.There was not one vehicle in the parking lot.I went in and was told that i was third on the list to get a vehicle and it was going to take a couple hrs to get me a vehicle.I decided to call for a ride to get home.After waiting all day;I decided to go back up to the office about 5:45 pm.Where I found the door locked as if they were getting ready to go home.I was told that there was still a person still ahead of me.In over 7 hrs they were only able to service one customer.I was told to just be patient.At the end of the day.I still did not have a vehicle.

My wife rented a car from Enterprise late in the evening after arriving by plane into Florida. She returned it the next morning because the door rear view mirror was loose. They gave her a new car. Several weeks after the trip, she got a letter at home for damages of $900 and photos showing the mirror off and a large bump in the door. She called Enterprise and told them there was no way she did this damage. She told them that their claim was frauduent and she would report it. The next day they sent her a email withdrawing the claim. Although we ended not paying any damages, the entire experience was upsetting. We will never rent a car form Enterprise again. My wife and I have been renting card off and on over the last 37 years and this has is the first time this trick has never been attempted on us.

I was driving an Enterprise rental when my rear driver's side tire blew out on I70 E of St. Louis. I managed to control the vehicle long enough to get to the shoulder from fast lane--a scary proposition with truck traffic.

First hour events: I called Enterprise's Roadside hotline. They couldn't find me in their system due to a system change/glitch between them and St. Louis airport. It took many back and forth calls to get them to finally admit I actually had one of their cars. Luckily my cell phone was fully charged because they didn't care how long or how many times they left me hanging on hold. Then they transferred me to AAA to arrange for a tow, except instead the call was cut off.

No one called me back, so I called them back, only to get an operator in some other office somewhere else to be told "sorry, you're not in our system." After starting all over again, and arguing with the operator about how this situation was completely unacceptable (and her arguing back--not exactly consoling to a panicked driver stranded on the side of the road). After another fifteen minutes, the operator dropped me onto a AAA rep, who arranged for a work truck to be sent out. Sorry, that's going to be at least 60 minutes.

Second hour events: After waiting in a dark field for the promised hour--couldn't wait in the car with semis inches away--the work truck arrived to change the tire. Note that the flat was on the highway side on a narrow shoulder -- not a safe situation at all. So, the AAA guy started right to work--we'll have you out of here in no time--only there's a problem: NO SPARE TIRE. (You should have seen the look on my face.)

I called Enterprise back. And guess what? New operator. Sorry we have no record of you in our system. --I had to start all over again, explain the problem and request a real TOW truck this time. Sorry, that'll be 75 minutes.

Ultimately, after less than the promised time, a tow truck arrived and hooked up the car. I called Enterprise at St Louis and told them the tow truck guy had no paperwork or receipt and ask what I should do. I was told, that's okay (for you maybe). But I wanted to know how much I was going to be charged and what proof did I have for the condition of car (perfect except for the flat) and that I was no longer in possession of it. He said the tow truck drivers never have receipts and the charge would depend on when the car was towed in. That's it. No proof, no protection, and no guarantees.

And there I was, left alone on the highway, tow truck driving my rental car away.

On Aug 6, my insurance company setup a rental from Enterprise due to an auto accident on July 29th. My son and I were picked up by enterprise to and taken to the rental place to rent the car. We choose the Mazda 6, signed the contract and the representative looked over the vehicle. We drove home and when we got home we noticed a dent on the back passenger door. My son and I did not think anything of it because we knew it was marked on the contract.

In any case on Aug 21st we returned the vehicle and we were told that this dent was not on the car when we picked it up. I told them that it was my son and I and also my husband noticed it from the beginning when we picked it up and they said it was not noted on the contract. First of all we looked at the contract and it was noted but they told us that it was marked on the other side. Now they are trying to make me pay $520 for the damage of the vehicle. I asked for it to be disputed twice. they came back stating that it was investigated but it was found that the dent was not there when we picked up the vehicle.

The fact that my son and I noticed it should make a difference but they claim it does not. It was dent on the passenger side on the back door which was there when we picked up the car. In any case I think this is not the way to do business I have two people that saw the damage so my question is why I should be responsible for something that they did not notice from the beginning.

I was given a claim number of (265412) by AllState insurance to give to the Enterprise personal in order to pick up a rental car of my perference. I happened to call one of several phone numbers that was given to me and happened to speak with the manager by the name of Magin H..

I explained to her that the above claim number was for me to pick up a car at the Enterprise rental located on Ritchie Highway that was located up or down the street that run parallel from her location, but they only had midsize American made cars. I explained to her that my perference was a japanese economy car. I asked her what was available? She told me that she had the Nissan Sentra and Toyota Yaris available. I told her that I would like to have the Toyota Yaris.

She then suggested that I could rent the Nissan Sentra, because the Toyota Yaris was only available to the Toyota dealer. She did not say the most favored, but the context in which her statement was made convey to me the impression as the deal being the most favored customer. I told her as far I was concern, if the car was sitting on the lot, and that she had made me aware that it was available at the time I needed it and that was my perfer choice, I did not think that was sound business practise to hold a commodity for the most favored customer.

I then made it clear that if I could not get what I wanted and knew that was available I was going to contact the regional office and make a complaint about their most favored customer policy, which I thought was an absolute no no in business practises in relation to public service.

She responded by saying that I was threatening her, which is absolutely absurd, when I was only asserting what I believe was my rights as a customer.

I stated to her again if could not get what I wanted when I knew it was availabe I would need the phone number to the regional office and a contact manager to state my complaint. She then hung up on me. I called the other location on Ritchie Hwy to see if I could get information as to a phone number for the regional office, but I was also told that I could not be help with such information. This again is another no no in business practise.

In conclusion I do not appreciate the unproffessional manner in which your manger conducted herself as potraying her self as the victim when in fact is the other way around. Secondly, whenever you have reserved commodities for a favor customer the public should not be aware it. Third, Regional information should be given when requested regardless of the event that is occuring.

He said oncw you complain on one of my workers you can no longer rent a car from us. I told him was at another location. The gentlemen in my complaint happen to be at that location. I was called a liar due to my first complaint. when asked for a phone number to comlpain he chris response was "you should have it you called it five time before"he gave me a phone number that did not work. I walked back in the office with my cell phone on speaker and said that you gave me the wrong number.They all heard the recording, the number was wrong.My girlfriend Ashley came in and was caught in the middle the person from the first complaint was yelling" you lied on me and i was almost fired"The manager was in a up roar stating "he is the manager he will not rent me a car.The lady that was there look on the computer and told me "to go to the airport location and have a great day" I took that as I was being put out and I left.

Yet when I checked my wells Fargo online account Friday morning there was a charge for $793.51

I called the supervisor Austin at least 8 times Friday while I was at work. Their error put me in a bad position at my workplace & I could have been fired for using a cell phone on the job. Thanks Austin! I did talk to him at least twice & he simply wanted more verification like the account number on my visa card & phone number on the back. How come he could not just simply cancel the charge & rebill me? Whats the problem? I dont understand. I really need to get this resolved right away & have a very demanding job, which requires my full attention. This treatment is not acceptable & should not be tolerated ever.

I rented a car through my insurance company from Enterprise while my car in being repaired after a vandalism. I was in a minor car accident the following day and returned the rental car on the urging of the Enterprise staff. I purchased the supplemental insurance at $14.99 per day, but Enterprise opted to go through my primary insurance to pay for the damages to the rental rather than using the supplemental insurance.

Later, I was charged for 17 days of rental fees although I only had the rental car for 3 days. My insurance company paid the rental fees for the total 17 days, then Enterprise charged my credit card for 17 days of supplemental insurance. I contacted the Better Business Bureau, but Enterprise insists the charges are just since I was in a hit and run with the vehicle. I was an accident that resulted in a tiny side swipe (more like paint transfer) to the passenger side of the vehicle. As I explained to the police, I attempted to avoid another vehicle that was veering into my lane at the time and did not realize that the cars made physical contact.

But, even if I mowed over a crowd in the rental car while high on every drug in the world, how is it legal to charge me for an optional service that I cannot use when the car is not in my possession? My insurance company says sometimes they charge for the lost revenue while the car is being repaired. But, if that is their policy, why can't I find any mention of it in their contract? And why charge me for the supplemental insurance? It's an optional service that they are simply not entitled to as part of their being reimbursed for "lost revenue" while the car is being repaired. There is absolutely no guarantee that the next person to rent the car would have purchased the supplemental insurance.

They are corporate crooks. I would not use their rental company again. The Orlando staff is pitiful and inept. While I was at the facility filling out the accident report, the manager was so pre-occupied by a barely-clothed minor and her ghetto friends complaining about some deal he made with them to purchase a used rental that I had to wait 20 minutes for him to actually provide the forms I needed to complete.

Enterprise rental car simply lacks a professional environment or professional staff and their corporate managers seem to embrace a crook-mentality that should be illegal. Stay away at all costs. $209.86 unauthorized credit card charges

When returning it, I asked , "Why was I charged $105.99 for a one day rental of a small car?" I was told, "Because we were low on cars, and because none of the other rentals had cars available. When we get low, the price goes up."

It happens that we had rented an Enterprise vehicle at The Salt Lake City Int'l Airport on Oct. 1 through 8, and the fee was - before taxes - $132.00+ - for THE WEEK!!

Finally - we accidentally left our 35 MM camera - a good camera - in the rental at Salt Lake City Int'l Airport around 0600 on Oct. 7, when we returned the vehicle. I called Enterprise rentals at SLC and explained our loss - but never received a reply. Can you explain this?

A general summary of the facts is as follows:
I am a black woman, I'm tall(5"10), and it is obvious that I have a disability because I am very much over weight, Adam is a white male and an employee of Enterprise, whereby the" respondent superior" rule is that "a principal will be required to answer for the acts of an agent operating on behalf of or under the instructions of a principal."

I was transported to Enterprise in an 2010 Ford Focus and upon arriving at the store, I requested to rent the vehicle and was told by Adam that I could not rent said vehicle. He further stated that the car was not available for rent because it needed an oil change, but, when a white male came into the store to acquire rental of a car, the same said vehicle that I had requested to rent was suddenly available for rent which Enterprise rented the 2010 Ford Focus to the white male. Said employee acted with malice and willful and with intent to discriminate

In addition, in order to achieve his goal to discriminate, the employee made certain statements whereas statements made by the employee show deception employed by the employee and my acceptance of the Cobalt was based on his statements. First, his initial statement that the Ford Focus was not available for rent because it needed an oil change. Secondly, he offered to rent to me a Cobalt and when I rejected the Cobalt, I was told by said employee that its "Elvis Presley Weekend'. and Enterprise didn't have any more cars. And thirdly, he told me that the Enterprise Airport store might have some available cars for rent but that their cars were for people arriving in Memphis. And as a result, the only car Enterprise had available for me to rent was the Cobalt No inquiries were made and no steps were taken and no attempt was made by the employee to accommodate me and provide me with an alternative car. Said employee acted with malice and willful and with intent to discriminate.

A continuation of misconduct is demonstrated by the employee's disregard for public health and safety law whereas he knew or should have known the condition of the Cobalt, that it had not been cleaned from prior usage whereas the car was unclean and unsanitary and prior to his renting of the vehicle Further, the employee's renting of the Cobalt to me demonstrates conduct that is without justification, excuse, and absent mitigation and said employee acted with malice and willful and with intent to discriminate.

Furthermore, with regards to my size and weight whereas obesity is a disability under the American with Disability Act, said employee's conduct show a reckless and wanton disregard of the law whereas said employee knew or should have known that the Cobalt was too small of a car for me; whereas said employee observed my predicament that I was having difficulty that I getting into the car; and whereas a person having, integrity, good conscience and good intent would have stopped engaging in such conduct, said employee observed and found it laughable. Said employee acted with malice and willful and with intent to discriminate.

The section of the agreement which states that I accept the terms of the agreement was crossed out and the words, "Renter is not responsible for rental charges. Only fuel and return of vehicle in same condition", was written on the agreement. When I returned the car, the manager informed me that I would be charged, and that what was written on the agreement, in his words, "didn't matter". He charged over $1200 to my American Express card. I called Enterprises corporate offices and filed a complaint, but I have yet to have had my call returned.

I rented a car from this location. On the day I went to collect car, this person told me that we should only look for anything bigger than 2 inches and we can ignore all smaller things. So we quickly checked the car area and she said that there is nothing bigger than 2 inches so nothing to worry about. I also noticed that there was nothing bigger than 2 inches and clearly visible damage. Now today when I went to return the car, they say that they found a crack in the back side of the bumper. I am the only person drove the car and it was all the time parked safely and there is no possibility that it happened in my possession. Second thing is when we measured, it was almost 2 inches or smaller crack. Now because of this incident , they have taken my credit card info as my insurance company has $750 deductibles. I am absolutely sure that this is before my rental and that's why she used exact 2 inches or more word while checking out the car. she says that if needed they will replace bumper and charge my $750 deductible or whatever repair cost is. I believe smaller than 2 inches crack is minor wear and tear issue. It's not an accident where they should charge me $750 dollars particularly when there is no accident or anything involve. Please help.

This rental in 2004 was not a personal rental, it was due to my vehicle being repaired through insurance. The insurance company paid for my repairs as I had no problem when I picked up my car at that time. So how is it that it they wouldn't have paid for the use of the rental. In addition, how is it that there are two different amounts and yet no one has notified me of anything, at anytime since 2004?

I rented a Ford Focus car there from 9/4/2009 to 9/9/2009.

I left my mother's handicap blue card in the car.

I called the office on Sept 14th and spoke to a woman in the office. She told me that yes, she had found it and that it was in her drawer, all I had to do was come in a pick it up.

I sent my fianc in the following week to pick it up and he was refused the card. They told him they had two and unless he could prove that we had left the card they would not give it to us.

I called the office and spoke with the manager. He asked me the expiration date, I told him I knew it was June but not sure of the year but thought it was 2010. He said I had to provide proof because he had two cards, one that expired June 2009 and one that expired June 2011. I told him that check the one he pulled out of the Ford Focus. He said that both were just in a Lost and Found box and they did not know which car it came from or how long they had it.

I asked to speak with the Enterpises Corporate office. He instructed me to call Reggie the area manager at 707-396-0065. I called and got Reggie's voicemail. I left him a message with my number but he has not returned my call to date.

I have never been more frustrated with a company as I have been with Enterprise. I am looking for someone who can and will be willing to help reserve a problem that is stemming back to May 28th 2009.

My problem started back on May 28th when I rented a van from your Crestwood, Illinois location. I had American Express certificates worth $300.00 to help pay for my weeklong rental. When I arrived to pick up the van I was offered an AAPR discount from you agent, of course I was happy to take it. Unbeknown to me American Express would not honor the certificates if I had any other discount. When returning from my trip I paid the rental minus the $300.00.

I called Keith on the 16th and he advised he may not be able to accept the certificates, that we all agreed would work the night before. Again we called American Express and talked to Rebecca and she too advised that Enterprise needed to resubmit the certificates.

I dropped off the certificated on September 16th and handed to Keith, who was to contact me the next day. I have called Keith on a number of occasions and he is going to a meeting or has to check his notes or has to leave the office for a short time and always promises to call me back. Well needless to say I never hear back. I have asked for the name and number of Keiths manager and one from the office will give me that information.

Still waiting for my balance to be paid back to me I rented the car 8-24-09 returned it on 8-25-09. I can't believe we haven't recieved the money yet. What is the hold up people I've never meet any company that takes money and doesn't repay the money owed. We didn't expect the money to be taken and not returned I had checks bonce and we have needed that money just to get by. And nobody at this company cares at all

I feel like I have been ripped off. In the beginning, I was given the estimated charges for $96.00 plus cents, I was offered the prepaid gas option which I was told would be a good deal, since I would only pay $2.89 dls. a gallon, but when I returned the car I was charged for a full tank of gas, not the 3/8ths I used, so that in the end I had to pay 132 dollars for my rent. I would just like someone to get behind the auto rental industry, especially the big ones, since they should mark the pace, to stop their deceptive practices and rip offs. I feel that they abuse their costumers, knowing that most are pressed for time and many don't argue, due to language barriers, so they just take it.

On Aug 24, 2009 werented a car. The car handle real badly and the vibration on the front end was awfull. We returned it before due. And nothing was said to us, About renting with payment form being a money order of the amount of 250.00 mind you the rental was bearly 50.00 and when we returned the car. They had no money to return our balance. 200.00 . We were loud about enough to get 50.00 in cash that day and we werte told over and over to call us back in 7-10 days then we were told we were cut a check on the 28th of aug. Lies all lie's.

Today date is 9-18-09 and we still haven't heard any thing nothing at all how rude. This is a business, Well word of mouth it can work for you and against you. I work for best western and I will imform every guest that asks exectly how bad your company treats people. Nothing was said to us period. I don't care how much small print you have on your contract your agents should of told us the possiablities of not having our money returned to us in a timely matter.So we could of decided weather or not we could afford that.

Thank you

First of all I was renting a car for a month, deposit of $250.00, after three days he went back in my account and took another $50.00 and another 3-days goes by and he charges my cc another $200.00, then calls and threatens me that I have an outstanding balance with enterprise only had the car 12-days I took the car back and parked in the first parking slot about 10 yards from their front door. Call and tell them the car is there but they had no drop off slot for the keys, they call me back and tell me then sent me to collection and their charing me anothe $200 for a late fee for the keys. I have repeatly asked for the corp. phone number and to this day they have not gotten back to me. HELP! I am a Paralegal and plan to take action if I can't reach their Corp office.

But when I returned it this morning, I was informed that there's dent at the roof, and they will file the damage report. I am so shock about it. I had only drive that car for 23 miles, and most of time it just parked at the parking lot. You can see the dent from the picture; it's really hard to see. I can't even see it at the first time when I tried to find out about it. You need to stand at certain position to see it. I only found one, but they said couple. I will keep fight for this if no one can provide me a satisfied explanation.

The only vehicle available was a huge SUV, that smelled like vomit. I waited for Ginger to put gas in it, and she only filled it up to a half a tank. When I asked about this, the answer was "that's our policy". The policy makes it harder for the customer to return the car with the same amount of gas. The charge for gas is far higher than at the pump, so the consumer is cheated. Since I wanted a smaller car, I was told I would be informed when something was available. This did not happen.

I called three days later, and was told there were other cars available. I drove to the location immediately, only to be told there was one Chevy Cobalt. I wanted something better, so I was informed I could wait for a Nissan being returned, but that it needed an oil change. I said fine, but I wanted compensation. I had to argue with the agent for 10 minutes before she finally gave me one free day, 35.00$ (not enough compensation, in my opinion).

I waited 15 minutes, when suddenly, another Nissan became available. I agreed to take it. The car was not clean, it smelled awful, and DID NOT HAVE CRUISE CONTROL! I drove to Tulsa, Ok, which is a 2.5 hour drive without cruise control. For a total of $257, I should've been driving a clean, pristine, full featured car, with a full tank of gas.

I reserved a car from Enterprise in Mt. Pleasant, TX for 9-4-09 thru 9-8-09, confirmation # JVBTRH6. Explained to the person that took the reservation that I needed a full size car because my husband had a stroke and he needed room to stretch in the back seat. I was assured a Buick or a Chevy Impala. When I went to pick the car up at 12:00p, 9-4-09 I was told there was a jetta for me.

I told Jeff that I had reserved a full size car and I did not want a jetta it was too small. He stated that, I would take that one or not take one at all. I told him I did not want that car and left. I had made plans, I needed that car. I was going to purchase a car from Enterprise car sales. I will not rent from them again nor buy a car from them. Jeff need to take a class in custom services.

I did not have transportation to look at the car I was going to purchase. I was going to visit my sister that have cancer. I could understand if I did not have a reservation and was trying to rent a car, I did have one.

I booked my rental on the Enterprise website and booked a Standard Class F car. According t the website it was supposed to be a Volkswagen Passat or similar.

After returning from my trip, I researched the car and found out that a Seat Leon is actually a compact car, comparable to the Volkswagen Golf or Vauxhall Astra.

As it was, it was extremely unprofessional of Enterprise to charge me for a Standard car and provide a compact car. But to lie to me and tell me that this was actually a standard car (while fully aware that I am not from the UK and not familiar with the brands) was beyond unprofessional - it was unethical.

While I am not in a position to argue with the practices of Enterprise in a particular country or an airport, this experience will definitely weigh on my mind when I am comparing an Enterprise car rental with any other competitor, while renting a car in the United States (where I do rent a lot of cars).

Due to a MVA rented a vehicle 0n 8-12-09 ande was asked (by Aaron) if I wanted to pay the $75.00 deposit by credit card or ck, did not understand why I have to pay a deposit on a vehicle when the other persons insurance is paying for this since I was not at fault, nor planned to have to rent a vehicle. Was told "it is our policy". WHERE IS THE COMPASSION for the victim?

Aaron explained that it was just a deposit that would be returned immediately to my account if paid by credit card, or within 14 days if paid by ck. I paid by ck if for no other reason to have a paper trail. Looked at my account on 8-18-09, seen where Enterprise DOUBLE DIPPED, the ck cleared my bank on 8-14-09 (2 days after writing), and on 8-17-09 they charged me again another $75.00 using electronic ck, I was frustrated, so I called Enterprise spoke w/Aaron who was nice but really of no help.

He then called back shortly to let me know I needed to fax my bank statement to "Derrick" in their accounting dept. I explained to them that I am not comfortable faxing my personal information to ppl that have NO business looking at it, and they should be able to see their trail from their end since they are the ones who have charged me and NOW have MY money. I was furious and requested a CASH refund of at least the 2nd charge when I return the vehicle that day.

After my insurance agent called them to see why they charged me in the first place, and assured me that I did not need to fax my bank statement that they saw their mistake and it would be rectified, I called the local office and then spoke with Tara who first agreed that NO I did not need to do anything, then changed her mind to tell me that yes they could see that they charged me twice, but due to the fact they could not see who they charged they would need my information. I tried to explain to her that what I was sending would not have any of my information on it as to who I am or account information because I was simply going to cut and paste the charges, but before I could finish stating what I needed to tell her she hung up on me. I was SO MAD!

I am spending more time arguing and trying to fix a problem that I should not even have to worry about. Further more, when looking online at other complaints against this company...everyone of them that I read were about either being double charged or over charged. What is the deal with this company? I Do NOT RECOMMEND them to ANYONE. Double charged my banking account for holding deposit without my knowledge causing my account to be short.

While inspecting the exterior, there appeared to be a scratch/nick on the car, but when I wiped that area with my hand, it was simply dried sludge and road salt from the bad roads and weather. This prompted Steve to say, "I'll make note in our system that the weather is bad." because the snow and white ash on the car, made it difficult to scrutinize for damages. I continued with the inspection and we returned indoors. While reading over and signing the paperwork, Steve asked that I initial that there was no apparent damage to the car, and I did so, keeping in mind that he would make note of the weather. Almost immediately after handing me the car keys, and before I could depart from the front desk, Steve said, "Can I help the next customer?" (Two customers followed me.)

On Wednesday, April 1st 2009, the car was returned, unwashed. The store manager that day, (Donnie R. Jr.) informed my wife that there was damage on the car. Unknowingly, she asked that he show her the alleged damage and when he pointed out the area where he claimed the damage was, she saw nothing. She then used her hand to wipe away the dirt and road soot, then revealing that there was damage. My wife explained to Mr. Roberson that no damage had taken place while the car was in our possession, also mentioning that on the day the car was rented, the salesperson left a note regarding the bad weather. Mr. R. said that there was no such note in their system, files, paperwork, etc., and then stated that had Steve made such a claim, he would have done so.

To my knowledge, Steve, as the rest of us, is a human being and can inadvertingly forget, or make mistakes. Again, he immediately asked to assist the next waiting customer before I'd even left the desk! After some time debating with my wife, Mr. R. informed her that we'd/I'd be responsible for a $500 deductible due to the damage on the car. A few weeks followed and my wife's car had not yet been completed with it's repairs, and our insurance company (Encompass Insurance) informed the collision shop (Winner Premier) that they'd be held responsible for the costs of a car rental. The collision shop has an account with Enterprise.

So on Friday, April 17th 2009, my wife reluctantly returned to the S. Walnut location to attempt renting another vehicle. Mr. R., again, was the salesperson. My wife accompanied him outside to inspect a rental and my wife made note of the visible damages. When returning indoors, Mr. R. printed out the paperwork and explained to my wife all the policies and rules the contract entailed, and asked that she initial that there was no physical damage to the car.

My wife asked why would she do such a thing when he, along with her, went outside and saw that there clearly was damage to the exterior of the rental. Mr. R. explained that the damage was minor and is related to wear and tear and that it was unecessary to list those damages. He again asked that she initial for no damages, and my wife noted on the contract the visible damage on the car, and again refused to initial that there were no damages. After Mr. R. asked again, another debate ensued and my wife left the site without having a car rental, in lieu, having to take a bus home.

I felt it was imperative that I inform you of such practices. It is unjust, especially in times of recession, that I be held responsible to pay a deductible for damage to property that I sincerely believe did NOT occur while in our possession! Had an opportunity been availaible to have the car brought indoors to have the adverse weather and ash removed so that I may completely scrutinize the car for damages, I'd whole heartedly accept the responsibilty. However, it was impossible to do so and due to such weather and road conditions as mentioned while Steve and I inspected the car, I did, to the BEST of my ability, inspect the vehicle and saw NO damage!

I simply disagree with having to accept responsibility of paying a dedutible when Enterprise's sales agents either don't follow through with having imperative information noted so that there are no misunderstandings in the future, or when they're forcible in wanting you to sign against your will! Unfortunately I'm now being threatened of having the deductible charge being forwarded to collections.

We booked the weekend rate with Enterprise Car Rental online a week in advance of our trip. Enterprise promises FREE car pickup and the only limitation was this location would not pickup at the Orlando Airport. The day of the car reservation --- nobody will honor the reservation. The location we booked with tranferred us to a closer location and they wanted to change our rate to $89 a day!

We've called customer service and they transferred us to another location who didn't even have a car. We called another closer location and they said they could not honor our reservation either. We are stuck and NO ONE at Enterprise will resolve this issue. They advertise FREE pickup and now they say we must take a Taxi. Bait and switch is what this is called. Buyer Beware!

This is false advertising and had I known they would not honor pick-up service, I would have rented from another company. this incident took place in dDver, Delaware. I returned the car on 28th July. I had to pay $16.00 for cab fare.

We rented a car Aug 1 2009 until Aug 3 2009 we only suppose to pay 152.90, they over charge my credit card. So I went back I explain the overcharge.. First they told me if I return the car they would put the gas back in for 2.00 a gallon we only drove the car back 1 day because of bad weather they charge me double for the gas which I could have very well took the car to a gas station and spend 17.99 and the guy claim they are doing me a favor charging me 2.00 a gallon How are they doing me a favor when the are chargin me double.

Also..I gave the a 10% discount from a discount club i belong to they still did not discount it they charge me the full priceChevy Impala, Nissan Total charges 139.83 USD which does not show the discount and i took out the extra insurance which they to charge 19.99 now he tell me its 44.00 because they charge each thing separate.. it should have been 53.00 a day for 2 days with my discount now they do not want to fix my bill.. and we did not drive the car the second day so he told me i should have ran the gas out he was very rude.. and he told me about the 2.00 a gallon without telling about the charge outside the building when we was leaving so i did not know you had to bring it back empty..that was told to me...

My wife was in a car accident, and we had car rental coverage on our State Farm ins. We picked up the car and signed a rental agreement that stated bill State Farm-Acc, and had a quote 350.00 I had to give my credit card/bank card to complete the paper work. Due to the time it took for the INS to get the information/auth and bill paid. Enterprise took it upon their selves to bill my credit card 1900.21 which caused my bank to over draft, I was then charge overdraft fee's. I was shocked; due to the amount on the receipt I signed clearly stated 350.00. Now I understand the days went more than what was on the agreement. But the maximum that was approved was 350.00. I never gave them permission for more. The entire bill was to be billed to State farm. They have failed to refund any of the amount they took from my account. My insurance as yet to pay me for the total amount. I am very frustrated, since i believed this was unapproved charge. I would like to know if I have any legal rights or anyone who can help me.

My car has accident and in the shop so insurance provides me a rental assistant and I got a car from Enterprise Rent-A-Car in SOUTH PLAINFIELD, NJ 07080.

Well, not as I thought, when I ask for a drive to the auto body shop Union Collision (about a mile away form this Enterprise Rent-A-Car office) Tony told me that he can not give me a drive if I want I could take the car (the one I just returned) drive to the shop and left it there he will come to pick it up later. Well, so I did. I drove the car to the body shop to picked up my car and left the car there at the body shop and not forget to mention that to the body shop manager - "Kenny".

The next day (07/21/09) I call South Plain Field Enterprise Rent-A-Car office and ask for the receipt of my order, Amanda pick up my call and guess what I been told that I am still responsible for the charge because I am not return the car yet.

- where/who should I call to solve my problem with Enterprise Rent-A-Car??

I had made reservation July 3,2009 at this branch .I was told by Andrew that he couldn't pick me up ,because I was out region and that he only had three guys working ,and that they needed pick around the area where the branch located.If i could get ride ,he could do the reservation.I was pick couple times from this branch and there was never any problems .I like the customer service and never had problem with the cars.I understood that you could go to any branch to be pick up,but it had be within 10 miles radius.

I rent many times from enterprise because I'm plus member .I never experience this problem even i got pick up from fountain valley another city no problems .They had only three people working.The first time this happen to me and same person pick up the phone he found out it was me,he told me ,sorry your out area no pick up .so i went to another branch ,but i decided to try again see he would do it tell me same lie.He said sorry i can't pick you up.This time i was very upset because i never had problems ,and i live nine minutes away and this branch in Huntington beach ,where i live .I only live three miles away ,so i now it was done on purpose .

I called corp office they said you should have been pick up,they took my compliant,they said manager would be notified.my question is why would you pick me up several times before with same amount of staff .Then make up lies why can't do service your company offers.Only reason why i wanted that branch ,because i previously rented Nissan from them that's car ,that i wanted rent again .I felt that he was very unfair and biased,shady towards me .

I rented a car while my vehicle was being repaired. My auto insurance covered the rental of $40/day. Justin had talked me into taking Enterprise's insurance on the vehicle by stating I would have to pay another deductible if I were to have an accident while driving. This turned out to be an expensive month at $530.00. I would say $15.99/day is ridiculous for a months worth of auto insurance by anyone. I agreed to return the vehicle on Sunday, but due date my insurance would only cover the vehicle to. They were going to charge me another FULL day because they wouldn't check it back in until Monday. Although the keys would be in the drop box by Sunday evening. NEVER USE this rip-off rental company. They are not worth it and I will see them in Small Claims Court due to the undue stress.

my car got hit when someone ran a stop sign so statefarm gave me a car from enterprise there was a dent that was so small you could only see it by a sun light gleem. that hassan said dont worry about 1 week later i take it back and they said i did it and i have to pay for it when i asked to speak to hassan they said he does not work the anymore now they sent me a bill for $504.90 for something i never did if i did i would pay for it ...this is a scam that people need to know about because its really stressfull its like extortion.

I rented a car on 4th july weekend for 3 days the car was a mitsubishi Galant it came with a lot of scratches at the exterior of the car and stains all over the i4nterior of the car I told the rental person who was Kristal about the scratches and stains in the car she told me it was fined and they knew about it. I personally pointed out to her about a big scratch in the rear bumper of the car she documented on the contract of the rental so I wouldn't get blamed for the damages on the car.

It was monday the day to turn in the car after it got inspected they found a big scratch at the rear bumper with paint peeling off from the scratch. I don't understand why the workers of the enterprise rental were being rude when I had already told them the car came with scratches and it was already documented on the contract. I was a very good client from enterprise but due to this action that there blaming me for of something I didn't do I would not be a customer anymore.

I took a 2005 Chevrolet Surburban to Ryan Chevrolet, a local dealer, for routine maintainence on Monday, June 22. This vehicle is the only means of transportation for my family of 6. I informed the service associate I needed a replacement vehicle for 6 people. I was told that Enterprise would be called. Shortly after, a gentleman named Lemont arrived at Ryan Chevrolet and took me to the Enterprise rental store. Lemont asked me if the repair work was covered under warranty. I informed him it was not. Prior to signing the rental agreement, I asked Lemont if I would be responsible for payment of the rented vehicle. He replied, "No, Ryan Chevrolet will pick up the bill." Printed on the rental agreement states "Bill to Ryan Chevrolet Imports." I currently retain a copy of the rental agreement.

When I was presented with my replacement vehicle, it was a 5 passenger Pontiac G6. Two days later at return of the vehicle, I was told I was only responsible for the fuel charge of which I paid at that time. An Enterprise representative telephone my home several hours later that same evening to gruffly inform me that I had not paid my bill in full. I informed him of the above conversation with Lemont. He stated he would call Ryan Chevrolet and get back with me later. Two days later, Lemont called my wife at work to collect the debt with a telephone payment using a debit card. She refused to pay due to the understanding above.

At this time, he was redirected to myself. I then received a phone call from Tyler, another employee of Enterprise. He informed me that I was responsible for paying the rental fee. After argument, Tyler threatened to report me to a collection agency for the debt. The conversation ended. Approximately five minutes later, Tyler called again and stated that he had spoken with Enterprise's legal department who advised him that if the third party did not pay the debt, then the renter is responsible for the debt. I continued to dispute the said debt based on the rental agreement that I have and the verbal contract between Lemont and myself. Tyler stated that the debt would be released to collection. Tyler and Lemont both acted in an aggressive and rude manner. Lemont was informed by my wife that we should not be responsible for a communication error between Enterprise and Ryan Chevrolet. Upon return to my home from work, I was told by my babysitter that a person named "Tyler" called multiple times and never asked to speak with Mr. or Mrs. before he began discussing "financial debt".

I have exchanged four different cars from Enterprise due to lack of maintenance of each car.

1st Car/Chevrolet Aveo. Interior light didn't work. The car thermomter gauge was at 3/4.

2nd Car/Kia Rhondo. Steering was horrible. It need power steering fluid. Everytime I would turn the steering wheel it would make a noise and it was difficult to steer.

3rd Car/Kia Optima. The brake tail lights didn't work.

4th Car/Chevrolet Malibu. They called on 6/23/09 to swith out with another car because they said that they were going to sell the Chevrolet Malibu.

At each exchange I waited an average of twenty minutes.

Enterprise is one of the most unprofessional rental car companies I have dealt with. I was in an accident and my insurance provides me rental car coverage while my car is in the shop. Since their tie-up is with Enterprise, they set up a reservation for me for 6/22.

I live in the city and work 40 miles out in the suburbs. The city location closes before I can get back and the suburban location did not have any cars on 6/22. The person there told me at 5pm that he didnt have anything right now. He has 2 cars coming in the following day that he could give to me. In any case, he said he will look for something and then call me back. I never heard back from that person at all. I tried calling at 6:15pm - only to find out that they have closed. I had to wait until 7:30 for someone else to come and pick me up.

The following day (6/23), I called up the suburban Enterprise once again at 8am and was told to call back at lunch time and he will have someone come and pick me up. At lunch time, he told me that he did not have any car to give to me. He would have a Ford F150 truck come in at 5pm. I told him that I am uncomfortable driving the truck - he said that is the best he can do. He told me that he will make some calls to find out what he can do and he will call me back in 10 mins. I didnt hear from that person for the next 2 hours. I called back to find out and he told me that nothing has changed. I said that if this was going to be the case, why didnt he tell me something different the previous day?

Why does Enterprise advertise "free pick up" when it does not provide this service beyond a certain distance. (I was told that there are cars available in the city location - but they cannot come and pick me up).

Overall, an extremely frustrating experience dealing with them. I am never renting a car from them again and will make sure I pass the word on to all my colleagues and friends.

On 6/12/09 I rental a small car for 2 days. I returned the car on Sunday. They are closed on sunday so I had to use the drop box. You park the car any where on their lot and drop key in slot. On Wednesday, 6/17/09 I called them to find out how long it takes to return my deposit and I was told that the car I returned was damaged and that my deposit would go towards repairs. I was not called. I ask to see the car and was told that the car was tsken off the lot for repairs and since I refused to take their extra insurance I would be liable. I have my own insurance why should I pay $29.99 per day for insurance. They could not find my forms, they calim it was fax to main office and then lost. This place is rip off. He said that even if the damage happen after I parked it since I didn't take the insurance it's my responsibilty.

I rented a car on June 20, 2009 from Enterprise Rental Cars. It was a Toyota Corolla. After driving the vehicle, I found that the brakes were faulty and the car was shaking while driving. I promptly returned the vehicle a few minutes later and asked for another one. The second vehicle was a Toyota Prius Hybrid. After parking my vehicle in front of my apartment for approximately 30min, I discovered a boot on the car. After making numerous calls to the Booting Company and to Enterprise corporate it was discovered that the vehicle had previous tickets from February 2009 that was past due. However the branch I rented the car from was now closed. I called the PHILA airport Enterprise, I spoke with a mgr there who said they could not provide me with another vehicle but assured me that if I paid the Booting Company, I would be reimbursed on Monday June 22, 2009.

Today, Mon, June 22, 2009 the Enterprise branch I rented the car from refuses to pay the money I paid to the booting company in the amount of $220.00. They will not give me any type of discount or compensation on the vehicle I have now, or any discount for future rentals. The amount of time that I spent on the phone between Enterprise and the Booting Company was several hours. I needed to go out of town for an emergency and as a result felt obligated to pay the tickets. In addition, I was late because of the situation incurred.

I have called and spoken with numerous representatives at both the local branch Enterprises and the Corporate Enterprises to no avail. I would like the money returned immediately and not applied to the cost of the rental as I have already put down a $400 deposit for the rental. In addition, I had to borrow the money from my Fiancee to pay for the tickets. She put the charge on her credit card because I was assured the money would be returned Monday, June 22. Enterprise has not been willing to work with me or settle this in a manner pleasing to both sides. Now, I am trying to reach them just for a fax number to fax over copy of receipt of payment, and they are currently refusing my calls.

As a result, Roger rode to Hickory, then had to drive the PT Cruiser back to Morganton to get his tools and then drive back north to Richmond. I called Tim at Enterprise this morning and he did not seem to care that it happened or to care whether or not we rented another car from Enterprise again. So I shall look for other companies!

As a result, Roger rode to Hickory, then had to drive the PT Cruiser back to Morganton to get his tools and then drive back north to Richmond. I called Tim at Enterprise this morning and he did not seem to care that it happened or to care whether or not we rented another car from Enterprise again. So I shall look for other companies! This laziness and rudeness on the part of the driver caused Roger to have to add more than an hour onto his drive to the job he is doing in Richmond. For a man who has back problems to start with, this is a problem!

When i rented the car Enterprise told me they need the card for twenty five dollars for gas and ID only.I gave them my debit card with the understanding that there would be no other charges on the card.I returned the car with a full tank of gas-i would get my twenty-five dollars back-i signed.

Enterprise is known to do this with others-something needs to be done about this!

3rd time I rent a car with you, and your service is so bad. 1st car bad smell of cigarretes. 2nd overheat, and 3rd today charge me too much for a few hours and got a bad car with noisy breaks. I just want you to take away my name from your client list, 'cause I wont rent any more cars with you.

I rented a Chevy Malibu on March 25 2009. I did not need a big car, just a car as my vehicle was not working, I was selling it for parts and searching for a new vehicle. I called the store first to ask about the availability of compact cars and was told they were available and to "come on in". I asked if I could use a debit card instead of my major credit card and was told I could and it would not be a problem. I had a neighbor drop me off at Enterprise where I encountered Amy who told me that all of sudden they were out of compact cars so I would have to rent a larger vehicle if I needed something that morning. I felt forced into it but I was the plaintiff in a hearing that morning and had to get a car and get to court.

I offered my debit card for the rental and was then told I needed to fill out some form and have a utility bill for proof of residence (who carries utility bills around all of the time?). I made the split second decision to use my major credit card and told them that it would be temporary and I would be back with the bill so we could switch to my debit card. I was told that it would be no problem to remove my credit card once we switched the two.

Approximately a week into the rental, Micah from the store called me and told me that they sold the Malibu and I would have to pick up another car that day. (I found out a week later that that was false and he rented the car to personal friends who wanted that specifically) I had the misfortune of renting a Prius at that time. The made out a new contract with virtually no information on it and at that time I asked to remove my major credit card from the account and use my debit card instead.

At this point, I had been paying ahead for the rental so I had no balance. I was told by Amy that the only way they could remove my credit card was to charge the card and then refund the charge back. I became upset but she was firm on that. (I found out later that this was another lie perpetrated by this staff) I took the Prius and continued to pay every week so my credit card would not be charged. At one point, they said I had a very large credit on hand and that I wouldn't have to come back for a few weeks and they would call me when I needed to pay again.

I did not hear from them until this past Monday when Amy very rudely stated to me that the contract was over 60 days and they were supposed to close them every 30 days and that I needed to come and pay them $1434 immediately as this is what had been authorized on my card! I was livid at this point. I had just gotten out of the hospital after nine days and was not understanding why they had not contacted me and how they thought they could just authorize nearly $1500 on my credit card. I called my credit card company and cancelled my card and asked that a new be issued.

I called for the store manager several times with no return phone calls. I offered to pay the rental charges with my debit card if they could prove the charges although I felt misled and mistreated at this point. He stated that he could not give me a "statement" and that my daily rate was on my contract. Well, the "contract" that they were so rushed to give me had virtually nothing on it, just the car type, no fuel information, no damage information either. I left the keys with my assistant and told them to come get their car.

I am fighting the charges and really don't know what to do about this. They lied to me three times and misrepresented their practices to me. I am not a "car renter" and this is only the second time I have had a rental. When I contacted Enterprise corporate, I went through the story and at the end the operator said in a very menacing manner "are you saying you're not paying us?". He wasn't concerned about how I was treated or my complaints. I feel exposed and helpless.

I don't feel that their lack of contact should result in penalties for me. And I further feel that the reason I was lied to about the removal of my credit card is because they knew I had a high credit limit and they could charge/authorize whatever they wanted. I will never do business with Enterprise again.

Levi from Saint George, Ut

I wanted to pay for a rental car on behalf of my girlfriend who is about 4 hours away from me in Provo. I called enterprise to make the arrangements and ran into a problem. Justin, "the manager", told me I couldn't do it over the phone but that I had to phisically go into the office to put everything under my name. I couldn't do that so we hung up and I got to thinking that I should be able to do the same thing at my local enterprise.

I called back and spoke with another manager and he told me I could do that but they just needed to fax down some paperwork to my local enterprise location and I needed to have them make a copy of my driver's license as well as my credit card with a written authorization stating that my girlfriend could charge the amount owed to my credit card. So I got off work early to catch them before they closed and they told me they hadn't received a fax. The manager at my local enterprise told me it would be fine to just fax a copy of my driver's license and credit card along with the written authorization up to the Provo enterprise. So I did that and everything was supposed to be taken care of along with the reservation. The only thing my girlfriend would have needed to do at this point, was to go to the enterprise in Provo and take care of all the paperwork.

The next evening, I get a phone call from Justin (the original manager I spoke with) telling me that he wasn't going to be able to follow through with the other promises made by the other three (two of them being managers) people I'd spoken with the day before and that he'd told me I couldn't do that to begin with. He told me I couldn't pay over the phone. He didn't say anything about not being able to go to my local enterprise and taking care of everything there. Why wouldn't I be able to do that? Isn't it the same company? I didn't think this was a franchise here. Anyway, I told him the other three people told me I could do that. He that he told me I couldn't do that yesterday. When I opened my mouth to try to understand where the issue was and to explain the whole situation that he seemed to misunderstand, He gave me an attitude and said, "sorry, I'm not going to be able to help you. Thank you. Then he hung up on me! I couldn't believe it...I called him back and asked to speak with his manager. He told me he is the manager.

I asked if I could speak with his other manager. He asked "is this Levi again. I said yes, you hung up on me. He said "well I just don't have time for this". What!? This guy is the manager and he doesn't have time to do his job? I have never in my life been treated worse by a customer service representative! I couldn't believe this guy is a manager! Do they hire just anyone off the street? Customers are always supposed to be treated with courtesy and respect. I needed for him to hear me out and help me to understand the reasons for all the descrepencys between everyone I'd spoken with at enterprise. I wasted a lot of time and effort trying to get this resolved. The least he could have had was some courtesy, respect and patience for his customer! How unprofessional! I will never again use enterprise. There will always be an alternative. I will also always direct others away from this company. I have read about so much extortion and scams this company has pulled on other customers. I really feel like I got off lightly.

I rented a car from them while my car was being repaired. State Farm, who was the insurance agent for the claim sent me to rent from this location. When I arrived, I was given a suv and told that I should call my insurance agent and have the additional cost of the suv over what State Farm would pay authorized. I told the Enterprise agent that I did not need a SUV and that I didn't want to pay over what State Farm would pay. The Enterprise agent told me to take the SUV and they would work it out with State Farm.

When I returned the vehicle, they checked me out and told me everything was fine. A couple of days later, I noticed a charge for $100 on my credit card for Enterprise. I called and was told that the charge was for the excess cost of the SUV over what State Farm would pay. I asked for a credit and was told that they would call me back. I have called every day for a week and no one has ever called me back and no credit has shown up on my credit card.

I was referred to Enterprise Rental cars by by insurance after my daughter had been in a car accident. I was given a referral number so all charges were to billed to my insurance. When they asked for a credit card I told them this and I was told that nothing would be charged to my account it was for reference only. The next day a $50 charge appeared on my account. I was told this was a deposit and would be returned. My insurance settled on 5/11/09 and I called and requested the car until the 5/19/09. I was told it would be an additional $200.

When I dropped the car off I asked them to take the $11.45 I owed in gas out of my deposit and paid the $200 in cash. I was told it was no problem. Now I have an additional charge of $11.41 to my credit card. When I called to inquire about my deposit I was informed that my balance was actually $261.41, and they had used my deposit and charged me an additional $11.41.

Everyone that I dealt was rude and not helpful. The employees that work in the Redlands office were continously on personal loud phone calls calling their friends 'crimminal'. A very ugly environment. I will never deal with this company again and will advise my insurance company and everyone that I know of the unethical sneaky service.

In December of 2008, I rent a Mazda from Enterprise Rent-A-Car. It was late in the evening and I originally requested an economy vehicle. I caught a taxi to Enterprise. While completing the rental agreement, I was told that the economy car was no longer available. They sweetened the deal by offering me a more expensive vehicle at the original price I was quoted over the phone. I agreed, thinking it was a good deal. The car had just been washed and it was still wet. Again, it was evening and we continued on to the walk through of the car. The car inspection was done in a dimly lit one car garage and it looked flawless.

The rental associate informed me that there were, "several dings" on the car and that he had already noted them on the paperwork. We then completed the rental agreement and I was on my way. Upon returning the vehicle, I was informed that there was a dent on the driver's side of the car. I assured them that I did not cause any damage to the vehicle and signed an affidavit as well. The associate I spoke with told me that, "if I was being dishonest in any way that I would face criminal charges." He repeated this statement at least three or four times before he allowed me to sign the incident report. He told me that if I had nothing to do with the damages and no accident reports were filed by the local law enforcement, I would not be held responsible for the damage to the vehicle. He also told me that I would receive a phone call from their damage control department to investigate the car's dent.

I waited for weeks and never received a call. A few weeks after that I received a call from a Mr. Dean, claiming that I owed Enterprise $1,300 for damage repairs. Next I received a letter from Dean stating that they were prepared to take legal action against me if I did not pay for the damages.

What they do not know is that one of my best friends is an employee of said company and he told me how their scams work. The district manager is responsible for all unreported damages to their vehicles. The manager in turn finds some sucker and pins the damages on him/her. The sucker files a claim with their insurance company and only end up paying at the most half of the total cost. I refused to pay one red cent for damages that I did not cause and I will not take this treatment.

I have been a loyal customer of enterprise since I was old enough to rent vehicles. In rentals alone I have spent two or three times the amount that they are attempting to sue me for. They sent me an itemized list of repairs. There were windshield wiper nozzle replacements, fog lamps and a front bumper. I think that this is a despicable way to treat their customers. I would not refer my worst enemy to Enterprise Rent-A-Car. If I am forced to pay said amount I guarantee that I will do just as much damage through word of mouth any time I hear someone considering to rent a vehicle from them.

Dean continued to call for about week making threats, so I went in for legal advice. My attorney asked me to gather some pertinent information such as; previous rental agreements on the car and documented photos (before and after shots). When I confronted Dean and requested this info he refused and told me to just call my insurance company and they would take care of it.

In closing, I would like to say that I am thoroughly offended by the way I have been treated by Enterprise Rent-A-Car Company. I have been reduced to a sucker, a hoodlum, and a common criminal. No, I am an American Soldier. One that is full of honesty and integrity. I live to protect the rights of the American people and when stuff like this happens I loose faith in justice. This is just so wrong.

I rented a van from Enterprise in Boynton Beach, FL @ Master Auto Body while my van was being worked on @ a body shop. (GREAT BODY SHOP - HORRIBLE CAR RENTAL PLACE) On the day we were to return the van, the rental van broke down. I was 20-25 miles away from my home, had a doctor appointment to make and a closing on my home @ 3pm. I called Enterprise @ 11:30 and they told me to call an 800# for service. I did this and was told I had to pay for AAA to come out. I THINK NOT! I called and spoke with the local office and after a lot of back and forth and insistence, they authorized the call to be made at their expense.

I called back and a tow truck was dispatched in 30-45 minutes. I told them I did not think it was the battery; however, they were sending someone to jump start me. I was clearly not making it to my doctor appointment and would then be responsible for the full payment.
The tow truck comes and of course, it is not the battery. The truck wanted to tow me further North and much further West of where I was when I needed to go South in order to pick-up my van and make it to my house closing. They did not have authority to do this and left after another 40 minutes wasted. We got on the phone and tried to reach various people and supervisors. I finally was so upset and worried I would miss my house closing tht I called my own AAA and got them to tow me back to the auto body shop (where I rented the van as they have a person there to rent the vehicles from in the mornings) so I could get my van.

I now have wasted a lot of time, was responsible for a missed dr appt financially AND wasted one of my 3 tows with my AAA Plus. This all because Enterprise would not help. They could have sent my rental van North and West IF they had sent someone to check out the van out to make sure it was in the same condition as when I rented it and then taken me to my van which was South. They refused to help. I barely made it to my house closing and was late. I have been trying to reach corporate and three different customer service reps have lied. The first took the message and said I would get a call. I did not. The second told me it would be 36 hour. NOT - Another lie. The final one was very rude and told me 3-4 days. NO CALL. Enterprise has Sooo much business they can afford to treat people this way? I will tell EVERYONE and encourage everyone I know to stay far away from them. Horrible service. They do not care. They lie. In this world today, that is NO WAY to treat someone. I did not need this aggravation.

WHen my car (a Cadillac DeVille) was t-boned recently the other insurance company arranged and paid for the rental. When I arrived at Enterprise the car was not a ready - as promised one would be. I was also told that I would recieve a car value of $41.00 a day to fit my over 300 pound husband, and as a comparable match to my Cadillac DeVille that had been messed up. I was put in a Mitsubishi Galant. It stinks (still!) like a nasty ash tray, and there are cigarette burns on the front carpet. It feels like my nose is on the windshield and my husband cannot ride comfortabley with me. I took the car through a car wash thinking I could deal with it, and have, but wish I had called the referring insurance company. I took pictures of the interior of the car because it was sooooooo bad!!! I didn't look through the back seat or the trunk - my mistake. There are grossly BLACK OILY messes on the rugs in the back seat. It looks like a kid with peanut butter and jelly was turned loose on the back seat. And I took all of these pictures when I got the Galant home.

Enterprise may have the most highly recommended services, but to date I've not ever been impressed with them. I'm having trouble believing that a Galant is anywhere near the $41.00 day allowance. What a rip off!! It makes me unhappy and it's not even my money paying them!

Sent the car out with an almost bald front right tire. When they were told, they were arrogant and horribly rude. When I told to come and get their car with a tow truck as this car is unsafe in the rain.... they said that's not my problem. They don't care about their customers, and even less about their drivers. Stepping on the brakes and the car slid to the right because of the severly worn right tire.

I arrived early, prior to open of business, on Friday, 04/17/2009, to ensure rental of choice would be available; the time was 0715 timeframe (business opens at 0730 EST).

On April 14, 2009 (Tue), D. Schlansky placed a HOLD for a small SUV available at the rate of $39.99 / per day.

NOTE: I specially stated that I did NOT want a Chrysler PT Cruiser. I was assured that the KIA small SUV or similar would be available and that I would have a choice other than PT Cruiser.

On April 15, 2009 (Wed), I returned to Enterprise and asked David to CONFRIM that everything is ALL ready and set to GO. He was able to reference and validate that a small SUV of desired type would be available.

Despite all my efforts (4 days in advance), upon arrival, Friday morning, 04/17/2009, at approximately 715 EST, NO small SUV, KIA or the like (excluding PT Cruiser) was to be found. The PT Cruiser was the only next to SMALL SUV onsite; and it was clearly stated, well in advance, I did NOT want to rent PT Cruiser.

Immediately, D. Schlansky begins to disclaim what he had promised verbally, and started reading the Enterprise Rental Agreement. Basically the BALL was dropped at a critical time for me, as I was late to a very important business trip (Terrible Service).

To add insult to injury, the verbal agreement that was originally quoted to me was NOT honored. Once I began to complain the Branch Manager B. Sondey, rudely went on record and told me that he DID NOT need my business and that he does NOT have time for this (that his competitor is down the road).

I took Brians advice on this and took my business to his competitor HERTZ Rental. Even though there was limited selection, at least I was treated with respect and the service was excellent / stellar. NO games being played with HERTZ.

Finally I stated that I would escalate and report this incident to corporate. Brian Sondey's response Go ahead, do whatever you want.

In summary, enterprise NOT only lost my business, my colleagues in the business entertainment will also come to learn about this experience, especially N. Bedford Road, Mount Kisco.

In the end these two guys had smirks on their faces (what jerks they were)

Went online on 04/07/09, and made reservations for an SUV. I received my confirmation # for pickup at 7:30am. When I arrived there were only 4 vehicles in the parking lot. 1 van with a flat tire, 1 small car, 1 SUV (Explorer) and 1 small SUV (not sure of the brand) with a large amount of side damage. The Explorer was rented by a customer handled before me. When it came to my turn I was asked if I wanted the other SUV. I went outside to look at the vehicle and noticed the large amount of damage (keep in mind the employee never bothered to even mention it). I told them no.

I asked for them to check other locations and was told they might get one which was in Patterson, CA. (approximately 40 minutes away) I called back again at 11:00, and was told it would not be in Stockton until around 4:00pm. Keep in mind my original reservation was for 7:30am. I am submitting this complaint at 11:10am, after I checked with every rental car in Stockton, CA. for either an SUV, premimum, and full size car at all the rental car companies in Stockton, CA. Everywhere I called no one had any cars. No wonder we were named the most miserable city in the state of CA.

WOW - unbelievable. I am going to have to drive my own personal car, and I have filed a formal complaint with Enterprise. But my weekend is delayed due to poor customer service, lack of products, and inexperienced individuals working in the most miserable city in CA. This is my son's birthday and the plan was to be in southern, CA. by 4:00pm today - which is not going to happen.

By the time we get there it will be well after 8:00pm (birthday almost over). I want to let others know that the Stockton Auto Center Enterprise has terrible service, employees who do not have the best interest of their long time customers at heart. I was a loyal customer of Enterprise for over 10 years and over the past few years the service has gotten worst and worst. I will be taking my business elsewhere if I can find a rental car company who places value on their customers.

I signed for my daughter to rent a car. Enterprise took my Visa card number. I was reluctant to do it because I didn't have the money. they said they would not touch the money unless the gas was not put back in the car or if it was in an accident etc.and only when it was returned. The next day, I checked my account and they had taken out the money, I called and a man said that was because I gave them a debit card. He asked me to give him a reg. credit card which I did't have and I said why, so you can take out 150.00 again. He said we don't do business like that. I said You just did. They took out 150.00 the next day and the car was put back 2 weeks ago and I haven't heard from them or can I get in touch with them.

My mortgage was due and I couldn't pay it. I had a check bounce. Had an argument with my daughter and alot of stress. Had aan argument with the man on the phone. He was belittling me. I take medicine for high blood pressure and my pressure was up.

I reserved the car a few days before Feb 20th, 2009 and signed up to have the driver pick me up on the 20th at 5PM from work so that i could get the car and drive to Philadelphia.The driver picked me up 1-1/2 hours later. Due to the inconvenience,the lady-Brandy-offered me a free GPS and I accepted. I was given the option at the branch to sign up for insurance which i signed up for,the bodily protection insurance package, but no one told me that the GPS would not be covered.

I reached Philadelphia later than expected and did not have time to take the GPS out and i realised much later that the car was broken into and the GPS+stand were stolen. The branch was closed at that time so i immediately called Enterprise's 1-800 number and let them know what happened.The operator assured me that the insurance i signed up for covered the theft. I went to the Philadelhpia airport and changed the car so that I could drive back to Camp Hill the next day.

When i got down to return the car,I was informed by Brandy that the GPS was actually not covered. She told me the GPS would be around $300. i was told that since i accepted the GPS that i was responsible for it. I did not want it in the first place!! I let them know that i didn't see a point in paying for the GPS. She said she will double check with her supervisor and get back to me. After 2 days of following up on my part, she let me know that the GPS will cost $230 and that she will send me paperwork that I need to sign off on. That paperwork never came to me and I thought i was not going to be charged.

I recently reviewed my bank statements and realised that I was charged $250 (deposit) and $169 (for the rental). A total of almost $400 without my knowledge! How unprofessional!

Enterprise mailed me a letter advising me that they were going to charge my credit card a $15 administrative fee. There stated reason was that I had incurred a citation during the time of my rental.

I had, in fact, been issued a citation by the State of Illinois for a toll violation. However, the citation was in err and was dismissed by the state months ago. It would appear obvious that a phone call would clear this up with Enterprise. Alas, no.

When I called Enterprise to clear up the matter, I was informed politely, but firmly that my innocence or guilt in the matter was immaterial. I was told that you signed the contract and that contract gives us the right to charge you this fee. Au contraire! The actual language in the contract states reads that the renter (me) is responsible for legal violations incurred by Owner against vehicle, driver, or Owner occurring during the Rental Period, unless caused by Owner. Owner may charge an administrative fee. In other words, the measure as to whether a fee can be charged is that some legal violation occurred, not as espoused by Enterprise that the mere assertion (e.g. a citation) of a violation.

Enterprise is essentially engaging in old school bullying of customers for cash. Their assumption is that most folks won't have the will to fight them over $15 and they're right as far as that goes. However, someone has to stand up for the consumer and Enterprise's business practice is capricious and unethical. They've lost my business forever and I wish them nothing more than they deserve - a bad reputation and a miserable future.

$15, a whole lot of heartburn, and an entire body of consumers ripped off again by shoddy, unethical business practices.

My wife and I were partners in business in Tucson, Arizona. During that time, we worked with Enterprise Commercial Truck Leasing. We do owe them money, and so worked out a basic payment plan. The manager got impatient, went into their computer system, found my wife's personal debit card information from a previous car rental, and used that debit card that was never authorized by us, so that they could try to collect the debt by withdrawing funds from our personal account. We ONLY made our monthly lease payments by business checks. We NEVER authorized this company to use our personal debit card as a collection tool. What recourse do we have?

They withdrew $4,200.00 without our authorization. We are in a dispute with our bank, Bank of America, but they initially denied the claim. We know that we owe money to them. We just NEVER authorized the use of our debit card.

I rented a car from attendant Robbie on Mar 5th to Mar 9th, 09 on a $35. day special. Car was extended for a week from Mar 9th to 16 Mar at a rate of $299. The car was extended again from Mar 16th to Mar 23rd for at a rate of $299. The cost for car was picked up by So. Bay Marcedez from Mar 23rd to return date of Apr 1, 2009. The car started out as a rental based on Y & S Auto Body, located on site, and following charges pickup by So Bay Marcedez. Stepanie was contacted by me and Paul B. of So Bay Mercedezs for the financial exchange of car from 23rd Mar through Apr 1, 09.

I've contacted Brendon (Area Manager) with a explanation of fees and dates per Robbie and as listed on pink copy of contract. Im told that Robbie no longer work for Enterprise and Stepannie has been relocated due to promotion. Brendon stated he would check with Stepannie and call me back this a.m. ... ??? Im responsible for charges of 4 days from Mar 5th to Mar 8th at $35. and two weekly rates at $299.

I rented a car from attendant Robbie (Mercedez)on Mar 5th to Mar 9th, 09 on a $35. day special. Car was extended for a week from Mar 9th to 16 Mar at a rate of $299. The car was extended again from Mar 16th to Mar 23rd for at a rate of $299. The cost for car was picked up by So. Bay Marcedez from Mar 23rd to return date of Apr 1, 2009. The car started out as a rental based on Y & S Auto Body, located on site, and following charges pickup by So Bay Marcedez. Stepanie was contacted by me and Paul B. of So Bay Mercedezs for the financial exchange of car from 23rd Mar through Apr 1, 09.

I've contacted Brendon (Area Manager) with a explanation of fees and dates per Robbie and as listed on pink copy of contract. Im told that Robbie no longer work for Enterprise and Stepannie has been relocated due to promotion. Brendon stated he would check with Stepannie and call me back this a.m.? Im responsible for charges of 4 days from Mar 5th to Mar 8th at $35. and two weekly rates at $299. each per Robbie.

3/23/09 I was referred by the insurance company to Enterprise Rent A Car. The car they rented me was so dirty. The seats were visibly stained and obviously smoked in. I was told all their cars were smoke free. I pointed out all the above and she made note of it on my receipt. I refused to get take the vehicle. I was told that they didn't have anything else readily available, even though there was a car just dropped off. She claimed they had to check it in. I was willing to wait, but she dismissed my request. She advised me that she would call me once they had another car come in. They never called, I called them. I told them that I started to get sick from the smoke fumes and mildewy smell. They acted nonschelant about my claim. I had to have my husband come pick the car up from my job to just take it back.

They did replace the vehicle however I am now sick w/ runny nose, cough, scratchy throat and headache. All result of they nastiness of that vehicle. I have called to file a complaint w/ them, but was told by their office they didn't have a number to give me. I don't plan on letting this go, because I am still sick. I had to use a sleep aid last night to help me fall asleep because I was so sick last night. Even w/ the sleep aide, I was up several time throughout the night w/ sneezing, runny nose, and coughing.

I rented a car from them through Larry Hopkins Honda for warranty service in November 2008. This february they charged my Credit Card for $245 without any warning or notification. When I called them they claimed Honda has not paid them. Per Honda, they were paid in December 2008. I have had 5-6 calls with Enterprise without any resolution. I won't recommend renting from this location.

Waste of time call Enterprise and Honda many times to get this resolved. It is still not resolved.

The branch manager was insistent that damage was my fault and said i could not leave the building until i pay. The manager made me pay $1000(my insurance deductible) without first getting an estimate for the damage. They said this was in their contract, but it is not. They said that if it cost less to have the damage fixed I would be refunded the money. All it says in their contract is I will pay the owner the amount necessary to repair the vehicle. If you are required to pay your deductible up front, it should be written in the contract. I have no problem having the vehicle fixed after the estimate has been done and turned in to my insurance.

I feel that this practice of theirs is extortion and I feel that I was taken advantage of.

I called Enterprise's corporate headquarters to file a complaint and even those representatives were rude and condescending. There was absolutely no customer service efforts to hear my defense and to diplomatically resolve the issue. I will never use this company again, will make sure my hospital cancels their contract with this company and urge the public not to rent with this company before someone else gets cheated out of their deductible and experiences deplorable customer service. I do not recommend for anyone to use this company, horrible customer service and shady practices

I have rented cars from Enterprise several times. This time, I received my worst rental. I reserved an economy car. I received a bottom of the line Cobalt with no power. I didn't realize you rented cars in this age without power. I think $45/day for a car without power steering, windows, nothing is a bit over priced. I have to drive to Charlottesville for a medical appointment, which is 70 miles away. My appointment was for 5:00, I was picked up at 5:30 and the place was closing by the time we finished the transaction. It was too late for me to request another car. I am angry about that and just want to express my anger.

Unnecessary discomfort and wear and tear on my body having to manually manuever everything.

I rented a Jeep Liberty on March 10th 2009, with 15% off it went for a suntotal of 58CDN + tax I was hapy as it was a weekday and didnt have problems with the jeep, on my drop in and drop off I spoke to two reps and they told me that they matched other competitors rent prices. I openly questioned this to the extent that I wanted it in writing, the rep gave me his business card and and a 50% off weekends card.

I rented a car from Noon on the 14th of march ( saturday) to Noon on the monday march 16th. to compare I did the exact same booking on hertz as I am a hertz number 1 club member with corporate discount and 50% off coupon. The rental rates were very similar, with the exception of unlimited milage which Hertz offered but Enterprise didnt. So I called Enterprise and mentioned to them that, listen the prices are similar I was told that you did price matches. O yes, please fax us the information and we will price match. Upon faxing the information the rep said we called hertz and it only includes 200 milage the rent you would have to pay.

My problem is two fold:

1. The final word when it comes to my hertz reservation is my confirmation quote guarantee regardless of whatever is showing up on the hertz system which is incorrect or if the rep from enterprise is not telling the truth to not file the paper work to do the price match. Either case is not my problem as the final word or guranteed rate quote printed right off the hertz website was presented.

2. second problem is why are they ( enterprise, this specific store in fredericton NB) tellin people that they will price match. When anyone in the industry or has rented from any rental car company knows the prices reflect many things coupons, special promotions, special rates, corporate discounts which are not always the easiest to verify until the rental is closed. The fact they even insist on price matching is a mis-commitment on their part as it is difficult if not impossible to find all the details pertaining to a rental regardless of whatever company you choose.

An example: Enterprise offers 50% off weekends, typically this is more expensive then their $9.99 per weekend day. When you call enterprise to get the best rate they will offer you the 50% off as the better rate when infact it isnt. Either way the consumer is basically left with the investigation and similarly the consumer is left with rate comparison analysis and passing of the final buck.

I called head office for enterprise and they filed an insident report, I hope to hear back from them soon to tell them that they should ban the word " price match" from any reps vocabulary even if it falls in the grey area and discresion of a site or store manager. Nationally its unfair and leaves consumers such as myself with a bad taste in our mouths as if we are being lied to on a regular basis.

I left the reservation with enterprise because at the time I couldnt get a car with anyone else since the other hertz lot was sold out by the time the complaint to head office was done roughly 3 hours later.

I rented a car because my car was in the shop being repaired. When I picked up the rental, I specifically asked for an upgrade as soon possible and was promised they would do the best they could. I waited three days after hearing nothing from the Rep. and then called to see if the upgrade was possible. I was then told that something just came in and that they could mzke the swift for a SUV which at the time had a 1/4 tank of gas.

My car was ready 4 days later so I returned the SUV with a 1/2 tank, a 1/4 tank more than I received. I had not way of knowing that my car would be ready, so of course I filled up the tank. Rep. told me that I would not be refunded for the excess gas in the SUV. I don't understand why I can't be refunded, because if I took the car back with less gas than I received, I would have been charged at rate per gallon for what was owed.

This is poor customer service and I plan to share this situation with my insurance company and my employer, since Enterprise is listed on our Employee Incentive Program. DeKalb County Schools will not support cheaters and poor customer service.

Loss for a 1/4 tank of gas at $1.85 per gallon.

We had reservations on 2/26/2009 for a truck to rent for two weeks to go to our property two hours west of Del Rio. We spoke to the manager a week in advance to reserve a truck. Called him the morning of our trip just to make sure we have a vehicle. Edwin told us everything was taken care of. We arrive at del rio airport at 11:00pm and an enterprise employee was there...in a car. He said he was instructed to take us to our hotel.

#1)-- We have no hotel. Our plans were to drive to our property because we have a house and don't want to waste money on hotel rooms.

#2)--We had to be in Dryden to look at property at 8:00am the next morning #3)--There are four of us with four huge bags and we can't even fit in the small car to find a hotel...

So we finally find a hotel, and pay for two rooms. $290 for nothing.

But wait the story gets better... This is the SECOND time this has happend. Yes, SECOND. And they refuse to refund us for the total $420 we have spent in hotel rooms.

Beside the inconvience-- the $420 in hotel rooms would be nice to get back. The employees at enterprise say this new manager does this to customers quite frequently.

Returned car with a small ding on door. Credit card company is paying for damage, except for Enterprises $100 Administration fees. What I'd like to know is this administration fee legal to tack on, and if so is $100 dollars excessive or just about right?

A man ran a red light, and we crashed into him with our new car. His insurance paid for our rental car, all wa fine. Then the insurance decided to stop paying on Jan. 29. No one informed us and we had a good size bill. Then two days ago enterprise took $250 dollars from our account with out telling us or asking our permission. Now we are trying to get in contact with someone, but we keep getting transferred, to different people. Not happy with whole situation, I want my money back, and an apology. If you know anyone to help please tell me, I am lost. Thank you.

A man ran a red light, and we crashed into him with our new car. His insurance paid for our rental car, all wa fine. Then the insurance decided to stop paying on Jan. 29. No one informed us and we had a good size bill. Then two days ago enterprise took $250 dollars from our account with out telling us or asking our permission. Now we are trying to get in contact with someone, but we keep getting transferred, to different people. Not happy with whole situation, I want my money back, and an apology. If you know anyone to help please tell me, I am lost. Thank you.

Stolen money from our account. Put us a week behind in bills.

I had rented a car from Enterprise in the month of Jul'08 and had paid the rental charges. In the month of Nov'08 my credit card showed a statement with Enterprise charging me $45.50. When contacted Enterprise, they did not why that charge was made. Till date its not known and they have not refunded my money back.

loss of $45.50

I double checked to make sure that my driving the car for two weeks wasn't going to hurt the car. It was only then that Janae told me I could go to Firestone and get the oil changed. She didn't offer to reimburse me, and I told her that I didn't feel it was my obligation to pay for the oil change. Janae told me that I could come in to Enterprise and get another car, but she told me that I had been rather picky about the car, and that I might not be able to get one that I liked! I said that I would keep the one I had.

The next day, February 13th, Janae called me at 8:30 a.m. while I was at work, and she told me that my my new TAGS were in and that I could get them when I wanted.

When I left work eight hours later at 4:45 p.m. and discovered that I was driving an Enterprise Rental car with tags that had expired in January of 2009, I called Enterprise immediately and no one answered the phone. I tried again several minutes later, and no one answered. There was no recording that I could leave.

So here I am, driving a rental car that not only needs an oil change but also also has expired tags.

I am quite unimpressed with the level of service and professionalism that I received from Enterprise Car Rental in Collierville, Tennessee.

Enterprise's motto is We'll pick you up, and yet no one offered to come to my house to replace the expired tags. I was told, Come get them when you want them.

I was the victim of a hit and run driver, and as if that was not enough, I must now wrestle with Enterprise Car Rental and struggle to get updated tags and a car needing an oil change! USAA referred your agency to me. I will definitely be telling them of my bad experience with Enterprise Car Rental. What an inconvenience I have had to endure!

booked online succesfully for a premium car. then was called 1 hour later and told all cars were sold out. all classes even economy and cargo vans sold out. company failed to update its website and still let customers make reservations. then offered no coupon or complimentary rental for the mistake made

replan an event look for alternative cars. call back people and tell them i was given false information and couldf not pick them up at the airport

My fiance, 7 mo old daughter and I rented a car for a weekend special. We we're quoted 14.68 per day. Upon returing the car Natily informed us out total bill for 3 days was $119.17! When we asked why, she said it was because my fiance was 24 years old. We explained if someone had told us I would have put the car in my name as I am older than 25. The reply I got from the manager was my fiance was on the phone with me asking which credit card to use and must have not heard.

When I looked at the quote I didn't see any refrence to this fee. The manager then pointed at a small scribble that supposivly states this (I wish I could upload a scan, it's ridiculous). After talking to customer service, all I got was they would review my complaint in 3 or 4 days.

I lost about $60.00; as a family we have to budget everything and a little as $60 is for Enterprise, thats diapers for a month for me)