Emirates

I recently had the most horrific experience with Emirates, which is the third consecutive bad experience I have had with them.

Despite paying an extra $1000AUD to get a 23-hour connection from Sydney to London to ensure jet lag was minimized and I was back at work in time for a meeting, my flight was delayed and my transit ended up being 37 hours. I could have booked in Singapore Airlines and paid significantly less and had a 27 hour transit.

In addition to the flight delay. I asked for them to ensure I had a good seat so I could at least sleep. They consequently moved me from a window seat toward the front, to a middle seat at the back of a plane, next to a baby. This was the worst seat on the plane. In addition to this is the man sitting next to me was smoking on board and playing with a lighter, which obviously was hugely distressing. Little was done about this despite my complaints.

I requested a gluten-free meal; the meal I received was not gluten-free so I was consequently viciously ill.

To make matters worse, I tried to complain at the office in Dubai, and was told to email my complaint, which I have done 7 times now to no response and it has now been over a month.

I am a frequent flyer with Emirates and have spent many 1000s of dollars flying Emirates over lower cost airlines, and I have had enough. They have not even bothered to acknowledge my email.

On my last trip on Emirates Airlines in Toronto, the plane crew took my baby's stroller on the gate. The problem is that they threw the folded stroller in the cargo and the canopy snapped off with the cup holder. The canopy and the cup holder are worth $60 and I bought the stroller at $200. I'm so unhappy to pay that much to a stroller then something like this happened to it.

I had done booking online against booking reference ** and E-Ticket ** where I had booked the ticket by mistake by wrong name. Only the first name and all other particulars other name were correct.

I had called up the Emirates office in Dubai and informed the mistake in name, where they noted the complaint and I clearly told him that the ticket is booked in the name of Shavena ** (my elder daughter) for which I have already bought the ticket in the same flight where as in this ticket, the name should be changed to Shayna **, my younger daughter. He noted down the complaint and informed that the name will be read as Shayna when she will check in at the counter.

To my surprise, when I checked in, I was informed that I have two bookings by the same name. I informed that I had called the customer service and they assured that the changes have been done and when we would check in, it will be by name of Shayna. On further checking, they said it is written that the name should be read as Shayna, but it had not been changed in the ticket. I was advised to cancel the booking and buy a new ticket, accordingly I had to cancel the ticket and buy a new ticket.

When I had lodged the complaint at Emirates office, then only I should have been told to cancel the booking and buy a new ticket. I had to face inconvenience at the airport because of wrong feedback by their staff.

My flight from London to Auckland on the 17 January flight 406 was very unsatisfactory. I was not given the seat that I had chosen. It was changed around twice on this long and very uncomfortable trip, very cramped. On arriving in Melbourne, I was changed again with no explanation. Having lived overseas for 30 years, I have made this trip may times with various airlines and have never encountered such bad services. There was no explanation by the staff or an apology. My only regret is that I have to return to London with Emirates on the 17 February. This is an airline I will not be flying with again. The service was below standard and with little regard for its customers.

I traveled by your flight ek 545 on 14 Jan from Chennai to Dubai. One steward Mohammed misbehaved with me. Kindly do the needful.

I had a bitter, weird experience on board on 14 Jan 2012, flight EK545, when myself and friends traveled to Dubai from Chennai because of the activity of one steward Mr. Mohammed who doesn't have a basic sense of respect, how to behave with passengers, etc. I am a frequent traveler, traveled nearly about 30 countries with different airlines. This is the first time I am experienced a bitterness on board. Since then, I started recommend my friends not to choose Emirates hereafter.

I am writing in regards to my bad experience with your airlines. I traveled on the 11th of December 2011 from Dubai to Singapore. We,meaning I and a party of 3, checked in early. When we arrived at the allocated gate, we found out that there was a change of gate. We approached the unfriendly staff who told us that there was an announcement made.

I don't know what time the announcements were made, but none of us heard it, including many others.There were so many other announcements being made and having to pick out that announcement was impossible in such a big airport. What the staff should have done was put a sign at the original gate stating that there was a change of gate. Instead, they waited to inform you when your turn comes. With apology, they directed us to another wrong gate. It was by chance that we looked at the info board and realized that they had given us the wrong gate number.

To make matters worst, when I arrived in Singapore, one of my bags was damaged and the other, missing. I was referred to your handling agent to make a report. And from then on, I was made to run like a yoyo to and from the airport in regards to my lost bag and damaged bag. Your handling agent was trying their level best, but every time, they had to call your rep for clarification on my bags. I say this, because I was there when this was done.

After a few frustrating days, I then realized that my missing bag did not leave Dubai at all. This was told to me by staff that my bag was in Dubai and that I have to wait for it to arrive, before they could deliver it to me. Then came my damaged bag, and they wanted me to state value, which I did. And also that took a while before they decided to approve it. All this while, at no point in time, did any of your Emirates staff called or apologized for the inconvenience caused to me and my wife, who traveled with me.

After a month, I received an email apologizing and asking me to fill in a form for my claim of 138 Sin Dollars. For a multi-billion dollar, having to ask the passenger, who was treated this way, to fill in a form and not forgetting the trauma caused is much to be desired. Whoever your ground manager is should have approached the passenger and deal with it himself. Or has he or she forgotten that we are customers and that's the reason he or she is to see to the customers' need in times like this?

I await your investigation on this matter. And if I find that your explaining does not justify why I had to go through all this, I will give my feedback to the forum. The only good word I have to say about Emirates is their cabin crew, to whom I would like to extend my gratitude for their service and friendliness. You should look seriously into your ground handling. We are not free loaders; we pay to travel out of our hard-earned money.

I had pre-booked a seat for my partner and me. I chose seat 36A as it was in front of the emergency exit, which I thought would be a good seat as I would not bother anyone by putting my seat all the way back.

As we got to the seat, I sat down and I first noticed an electrical box right by my feet. So I was not able to place my feet where I wanted, but instead, I had to squeeze them to one side. The chair itself has a moveable cushion that can be turned around, which is situated just at the end of the chair under my knees. I have no idea what it is for, but mine was stuck, so my legs were in a very uncomfortable position.

After the seat belt signs went off, I went to put my chair back; but to my disappointment, my chair stopped halfway before my boyfriend's. I was not able to go back fully, so with my feet being jammed to one side and my chair only going back halfway, I felt extremely trapped.

Then it was time for my food to arrive. So I put my tray table down, and I realized that it was broke. The right leg had become detached from the seat in front, so it was hanging on a huge slant making It impossible for me to eat of. I told the air stewardess, and she just shrugged her shoulders and said there was nothing she could do and walked off. So instead, I had to keep it up with one hand so that my tray would not slide off. It was a complete nightmare trying to eat my food.

After a little snooze, I decided that I fancied a gin and tonic, and sadly, there was none left. So I asked for a vodka; that was also finished. The steward did not try and check at other drink points and just informed me that all they had left was whiskey. Spending the amount that I did on this flight and finding out that there was nothing for me to drink that I fancied was yet gain extremely disappointing.

Last but not least, as the stewardess came through the cabin with juice and water just before we were about to land, they for some reason did not acknowledge our row (maybe because it was the last row by the kitchen, I'm not sure). I did not want to bother by ringing the bell, so I climbed out of my chair and asked for glass of water. The lady looked at me, and with a huge sigh, poured me a cup of water and carried on with her duties without even communicating one word with me.

I understand that Emirates run a busy schedule and have to turn the planes around quickly. But I don't think it's fair that I pay all that money to have a seat in which I cannot spread my legs out in front of me, I cannot lean my chair all the way back, I am unable to eat a meal properly without it falling of my tray, and when I order or ask for a drink, I am ignored.

The flight was far from pleasant for me and my partner, as he felt guilty that I had such a bad seat. I would appreciate this complaint gets looked in to, and I would like to receive some form of compensation; if not, my money back for my flight.

Flight EK 434 Dubai to Brisbane 14/01/2012. Vegetarian meal booked on request (4 months prior) not available. First meal on flight I ordered appetizer and soup, and I received only the appetizer with no other explanations. Breakfast, I asked for pancakes on the menu and comment received was "I have to check if available". Same when I requested a camomile tea, although showing available on the menu provided. I have traveled with two children (10 & 14). My youngest did not eat any food during the 14 hours flight, being very nauseous. At the time of landing, when all flight attendants were at the door to greet us "good bye," they let me walk holding the used barf paper bag (together with my hand luggage) and holding my child's hand. After my child has shown symptoms of emesis, seconds before the door was opened for us to leave the aircraft. Not one of our "finest" experience in Business Class. Not the utmost care and attention.

I travelled from Dubai to Riyadh with Emirates on 24/12/11. I used upgrade business class. Instead I spent 29,000 sky miles from my skyward account. That flight no is EK817. That steward's name is Adel from Bangalore, India. Come to the issue. My credit card was falling down and gone to under my seat. I was requested twice for him to find the card. He refused, and he said he has to take care of other passengers, even when there are only 9 passengers in business class. Fine, then he served food. I didn't finished half of the food in the plate. He forced and didn't ask anything from me. He took the plate and went. Actually, I don't know why this steward acts like this. When they see Western and Arab people they are ready to do everything. They provide good hospitality for them. But they refuse to give a minimum standard service to Asians.

If they feel Western and Arab people are the only ones paying the money for the ticket or the airline is ready to do the service for particular people only, they have no rights to sell the tickets for Asians or colored people. I used to fly with Emirates Airlines, but I don't like this kind of human treatment. If anyone from Emirates Airlines sees this mail, kindly teach your air hostess/stewards how to behave with passengers. It doesn't mean what nationality the passenger has. On what basis they are flying? It's none of the air hostess/stewardess' business. It is because of us that they are surviving and getting salary and all other hospitality from the airlines.

Our plane was delayed at Glasgow, due to high winds. So, this meant we missed our connecting flight at Dubai. This was not the problem. We were then put through to arrange another plane to Australia EK406. We were given new seating and were quite happy with this, then we were taken to a hotel for a few hours. On boarding the plane and moving to the seats allocated to us, we were happy to see that for once we had a bit of room to stretch out. But one of the Stewardesses said, we could not sit there as they needed someone younger sitting there if they needed help with the door. Without too much of complaint we moved to the usual cramped seats. As the plane took off there was a lot of condensation pouring in onto my wife's lap.

By the time we got one of the blankets out, her lap was soaked. We complained to one of the Stewardesses, an African lady, she was very dismissive and said it was only a few drops. But she did change the blanket which had a lot of water in it. This is the first time we have traveled with Emirates and not been happy. We were treated poorly and at least want an apology.

On 01/11/2011, I traveled with my child from Glasgow Airport to Kochi, on flight number EK0028/EK530. As I reserved and paid the ticket for my child, I am eligible to get a child seat. I had asked for a seat for the child from the air staff. No air staff considered my request, and I was carrying my child in my hand throughout the complete journey. As soon as I arrived at my home, I was hospitalized due to physical strain. I request you to obtain a refund for my child's ticket, and also compensation for the physical strain. I have already sent a complaint letter to the Customer Relations Officer of Emirates on 17/12/11 with the copy of medical certificate, and a copy of the ticket. I didn't get any reply.

Flight number **; dated December 19th, 2011 from Delhi to Dubai. I booked my ticket on internet with my wife's credit card some time before to travel Dubai. When I reached the airport for travel the checking counter asked me to show the credit card. I don't have the credit card with me and I requested that the supervisor of the Emirates I don't have the card with me since it's my wife's, so how can I carry with me? Moreover, if I know that it's really going to be very important to produce I would have carried it. That supervisor again refused to accept me and then again I requested him and showed my visa, which is the last date of my travel I was carrying a 14 days visa with me and that day was the last day of the visa and I requested, "Please I have to go since I have no time to go buy another flight and also because its already 3 pm afternoon here."

It's written on the receipt and it's in very, very small letters which I have to wear power glasses to see it. They have written: "At check-in, you may need to present the credit card used for payment." It's really so hopeless. People from Emirates who are working at New Delhi airport cannot understand and don't want to understand customers' problems.

The service, food, and overall experience was good but my seat got stuck and I could not bring my seat back up to eat or to sit. I asked air hostess/stewardess to help; she tried but could not make my seat move.

She then brought another person who lifted the arm rest plastic and tried to reset, he also lifted the seat cushion and try to control the seat manually but he could not get the non-functional seat control to work. Needless to say, I had to travel with my seat stuck into recliner position for 15 hours. I expect better from Emirates. It took Emirates Airlines 28 days to respond and basically I was informed that there was no problem as it could not be confirmed. Basically, I was told that I was lying and there was no log.

Service was very bad. During the flight they were serving lunch and poured some liquid on my son's lap and they didn't even say sorry or give a paper to clean it up. It was so rude. Later, when we booked tickets, there was almost a $200 difference the next day after we book tickets. It was too much fluctuation in price and waste of money for the consumers. I will never travel with them again. Anyway, the wait period is same as other airlines now. So there's no point in raising their income.

My bag had tore up and I have lodged a complaint for bag damage. So, kindly let me know the process on how to claim.

I bought E ticket ** to travel with my daughter from JFK to RUH on July 30, 2011 flight Ek202,EK815. I had to travel earlier due to death of my brother and requested to cancel my ticket leaving my daughter to use her ticket later to come back to Saudi Arabia. The cancellation and request for refund was done according to The Emirates rules. At the beginning they said the refund will take only one month. No refund was done. I contacted The Emirates office in Saudi Arabia and they said wait for two weeks. I waited and still no refund.More promises every time and still no refund . Even the representative of The Emirates said the main accounting office acknowledge they have the request and working on it. He was surprised why this unexplained delay. Today is Nov. 26, 2011 and still I did not receive my refund.

My family has always been an Emirates customer. As a matter of fact, just in the past 3 years, my family and friends have used Emirates over 15 times. Needless to say, I am very disappointed in the service that we received today. I had never expected Emirates to treat us like the way they did today at the LAX airport. A man named Herbert was beyond rude and threatened us numerous times to cancel our flight.

I had initially purchased business class tickets for my father, who is an epileptic patient and my cousin who is also an epileptic patient. The reason I had bought those business class tickets was because sleep deprivation and claustrophobia triggers an epileptic seizure attack and that is a serious threat to them. Emirates called me back after I had purchased my tickets and printed out the itinerary and told us that they refunded our tickets because the seats weren't available for that price. This is unprofessional and idiotic to say the least! We bought our tickets in a timely fashion and were cheated out of business class!

If it wasn't absolutely necessary for my father to fly to Pakistan on such short notice, I would have never accepted an economy class ticket! I had asked the personnel at the Emirates counter at the LAX to please give us a back row seat where my father and cousin would feel more comfortable or to do something else that would allow them to feel safer about their health. This was a medical reason, we had papers, neurologist documents and United States identification medical documents to verify our medical conditions. All of these papers were given to the Emirates staff and they refused to look at them!

The man at the counter (Herbert) was rude and started making threats about canceling our flight if we kept on referring to our medical condition! This was unprofessional, discriminatory, uncalled for and a horrible experience. I am letting the customer affairs of Emirates airlines know that if anything happens to my father or my cousin, I will be filing a multimillion dollar lawsuit against Emirates airlines. This is because Emirates showed complete and utter negligence and refused to correct their mistake. As an Emirates consumer, I am disgusted at this horrible service!

I traveled on 16.11.2011 by Ek-506 from Dubai to Mumbai. I could not trace my bags at Mumbai. I filed a complaint and even after 5 days have passed, I have not received my bag nor have heard from the airline regarding its status.

I have lost all the expensive gifts I had purchased for myself and my relatives during my stay at Sydney for 30 days .We are facing lot of problems as we carried all our new set of clothes for our stay to Sydney and have to manage with the left over clothes. We had spent a lot to travel to various places at Sydney for purchasing all the gift items.

I traveled from DXB to BLR, on 4th Nov with my wife, and we had one of the best experiences on EK. I was served by Ali, and a French gentleman, whose name I fail to remember now, but had mentioned in my previous (wow) feedback form. The travel was a pleasure as the crew on board were excellent, and extremely customer service oriented.

On my return flight on 16th Nov from BLR to DXB on EK 567 at 18.30 hours, I had one of my worst in-flight experiences. Its rather unfortunate as just a few days earlier, I had a fabulous time, and only had good things to say about EK. I had great pleasure in filling out the feedback form. I was served fresh orange juice as my welcome drink which we enjoyed. I was asked about my dinner, and I requested for a chicken meal, but unfortunately was informed, they are short of chicken meals on a flight, which wasn't even completely full.

The lady who served me wasn't very pleasant either, and did not bother to find if I would consider other alternatives. This was shocking as I was in business class. I would have appreciated, had they been a little nicer towards me, since they had inconvenienced, and not offered me a meal of my choice. Is this not part of customer service within the hospitality industry?

I was hoping the senior purser would reach out to me to resolve the situation but unfortunately, I had to ask for him, and wait for him to meet me. He did not introduce himself, and asked me what the problem was. I introduced myself and requested for his name. He gave me his name only when I insisted. He was repeatedly interrupting me while I was talking. I suggested one of us speak at any given time, and I would hear his justification once I was done. All he said was, I wasn't telling things the right way and went away. This was extreme arrogance, and speaks about how much the staff actually cares about the passengers.

I regret flying EK and further regret to be a bad ambassador (word of mouth), based on my last experience. If this is the state of affairs when flying as a business class passenger, paying a premier fare, I can only imagine what one has to go through in economy. Thank you for ruining my journey, which can never be undone.

To put it down simply, they canceled my flight from Vienna to Dubai on April 11, 2011 and this caused me to miss my connecting flight from Dubai to Singapore. I have to be understanding pertaining to this issue because hey, things like that happen, it really isn't their fault. In the end, I was rescheduled to fly 24 hours later and was told I would be able to claim transport expenses incurred during that time of inconvenience. I was given the email address **** to make these claims. It bounced back over 8 times. I contacted my local Emirates office in Singapore, only to realize the Emirates outsourced these hotline operations to India. They told me to send the email to ****. Twice I did that and no response.

I called the hotline again to check if they received it, but the Indian call center told me they will not be able to check any correspondence to Singapore. In my desperation, I had to send a mail to ****, bear in mind that these poor folks have nothing to do with it but they may then forward it to ****. In my email, I stated my displeasure and wrote candidly of my desire to complain to the consumers' association. I received a response stating they are looking into it. Here are my questions: 1) Is your local Emirates office hotline really a front where it gets directed to an overseas operation like India or the Philippines or China? 2)Why did the email **** bounce back so many times? Is it legitimate?

I traveled with my wife from Johannesburg via Dubai to Jeddah on the 16th of august 2011 on flight ek766. My baggage was tagged to my final destination Jeddah. Upon arrival to Jeddah we did not receive my baggage. A complaint was filed. After contacting emirates at Jeddah with many difficulties we were told the bag was still being looked for. During my whole stay in Jeddah we did encounter great difficulty resulting in buying new clothes and other necessities. After arriving to South Africa I did a follow up with emirates and was told the bag was being looked for and later was told that emirates came to a conclusion that the bag is lost. And that emirate was busy taking care of settling the claim and that emirates would contact us in a month's time. We have not received any news since then .why does it take so long to settle a claim which is not even our fault?

We flew from Mumbai to Houston on the flag flight October 7th from Dubai to Houston. On our flight from Dubai to Houston, the flight attendants were very uncooperative. On advice from our friends, we actually rejected cheaper tickets and paid more for better service, because we were traveling with twin infants. This was a huge mistake.

The flight attendants were simply put disgusting. Far from helping 2 women with 4 month old twins, the flight attendants were actually trying to impede us when we wanted to go to the pantry to make milk for our babies. And all we wanted was hot water - we were carrying our own Similac milk powder pouches. Never again are we going to spend our hard earned money on flying Emirates. We have circulated our bad experience to all of our 5 clubs in Houston and 2 clubs in Mumbai & hope that nobody has to spend money to go through our experience.

I made booking to Kolkatta from Doha via Dubai on 03.11.2011, return from Kolkatta on 08.11.2011. I had a shocking experience while coming back from Kolkatta by EK571 to be started by 8.55 am. The first problem is the flight got delayed by an hour and 15 minutes. After departure from Kolkatta, they announced that because they have not closed the flight door properly, flight will be going back to Kolkatta and will start again in 15 minutes. But it took more than 90 minutes for them to complete the formalities before take off. I was supposed to catch a connecting flight from Dubai to Doha by 2.15 pm. By the time we reached Dubai, it was 2.45 pm and we missed the flight. We were asked to go by 5.05 pm flight and reached Doha by 5.20 pm (Doha time).

I was traveling back from bkk, they were handing out cold drinks, I requested juice as the lady was passing it to me, she dropped it on my lap. I asked for towels 5 minutes later. She bought back a couple of paper towels. I asked for more. 10 minutes went by, so I asked another and waited and waited. so again I stopped one and asked for towels. 3-5 minutes later, the first one I asked came back with towels. So I started drying myself off. About 15 minutes later, the 2nd one I asked for towels came back with hot towels. I said no, I wish to dry myself off, so please bring back some more dry towels.

After few hours drying myself, I started to dry off, my white shirt was destroyed by stain of the juice that was newly bought for me. I went to sleep and woke up when they asked if I wanted breakfast. I said no, can I have 5 minutes to wake up, she replied no and they didn't serve me any breakfast. I was horrified about the treatment I got from them and thought just how bad they can make some feel after have a enjoyable holiday with my gf who I haven't see for just over 4 months. I was on flight H2LDB to Syd.

I was flying back from Bangkok to Dubai on Sunday, October 23rd, 2011. After just over an hour in the air, we were told we would be diverted to Hyderabad airport in India due to a slight technical problem. When we landed in Hyderabad, it took over an hour to let us off the plane. And then, we were stuck in a holding room while we waited hours for 2 new aircrafts to be sent from Dubai to pick us up and continue our flights on to Dubai. At no point during our time at Hyderabad were we told what was going on through a representative of Emirates and no apologies were given to us for this 6-hour delay. We were offered breakfast but to be honest, it was like prison food as it was a mixture of truly uneatable slop which none of us could eat.

On the connecting flights, we were eventually put on. There again was no explanation of the reasons for the diversion or apologies for the delay. The cabin crew on board were very unhelpful throughout the flight. I only got one drink offered to me during the whole journey and was also disgusted at the way a female passenger sat near me was treated. She had ordered a vegetarian meal but was told there was no notification of this on the flight. So, she was given the chicken meal and told to pick around it. But on the other side of me, an Indian man on the flight made the same comment about ordering a vegetarian meal. He was firstly told the same, 'no notification of him ordering vegetarian'. But then, the crew member said it was no problem as they always have extra vegetarian meals available and promptly brought him a meal over!

When we eventually got to Dubai, I had to find Emirates desk to get them to rearrange my connecting flight to get me on from Dubai to Birmingham. At no time was there any apology or explanation for our diversion or even the offer of a free upgrade for my final flight to make up for the inconvenience. All in all, it was a very disappointing journey with an airline which is supposedly one of the best in the world. And after finding out the actual reason for the emergency landing that was made in India, I am even more disgusted with the way the passengers were dealt with.

This is to bring your attention. I was on time for boarding on 1-Nov-2011 **. The Emirates support staff said the flights were overbooked, I have to wait for some time and I will get a seat. Initially, they said they would try to get a seat on this flight and if not possible, I will be given the next flight. After some time, they said that the flight seats were full for 9:50 and 3:00AM flight. They said they will give a flight on 2-Nov-2011 ** AT 12:05, which left me no option than to accept the flight. I hope this is just a business trick on a festive season because I saw some of the guys and they were issuing the ticket after they said the flights were full. The support staff was not willing to talk on this. Also, he just gave me a complimentary ticket from Dubai to Bangalore. I have been using Emirates airline for almost 6 years. This is the first time I have had this bad experience.

My family and I traveled with Emirates for years, even prior to deciding that we would like to become Skywards members. Over the years, I have noticed the quality of service declining on Emirates flights. I would never complain as it is not in my nature. My last flight from Manila to Dubai on Business Class. I arrived on my seat and found that the seat, floor, and the arm rest had food crumbs. I brought this to the attention of the flight attendant which was kind to clean my seat to the best that she can but told me that she can't do anything about the floor and she can't move me because the flight is full and over sold. Of course, I believe her because prior to boarding, there was multiple calls by Emirates ground staff for passengers who would be willing to give up their seats as the flight was over sold.

I paid a full fare for my Business Class seat. I do see it unfair to upgrade passengers who had paid a fraction of my fare. It happened before on a Manila bound flight. I could travel to Manila and or other destination on Etihad Airways for half the price, and the service is better. On a previous flights from Cairo to Dubai, my seat was taken by another passenger. I asked the flight attendant to give me back my seat, his answer was that these people are married and have to be together. I can't separate them and he called another attendant who found me another seat. I did not complain although I took down the names of both attendants, but decided that it's not worth pursuing.

Two summers ago, on a flight from Dubai to Nice (France) on Business Class, I requested a seafood meal. The attendant gave my meal to someone else who insisted on a sea food meal, and comes back to me with I can't do anything about it, but I can offer you something else. I refused to eat and once more did not complain. I can go on and on with stories, but to make a long story short, the quality of service that kept me and my family flying Emirates is no longer there. I have my choices to fly with Etihad Airways and or others.

I have a complaint to make concerning the wrist watch I bought as Duty Free item in flight. The wrist watch is not working. The watch make is Black Dice Scrolling LCD at a price of AED 435 ($120).

Please, I have a copy of my receipt and boarding pass with me. I have been to the Emirate airline booking office in Lagos and they advised that I should first of all initiate the process of complaint by sending an email to Emirate Airline online and that I will get a feedback. I have also complained to your Dubai office by phone to Florin, Edward and El hab.

I am resident in Lagos, Nigeria. Please, ensure that the resolution of this problem is done in Lagos, Nigeria and not Abidjan in Cote D'Ivoire because I was only in Abidjan on a transit flight. My mobile phone number is **. Thank you for the anticipated feedback and satisfactory resolution of this issue.

I will appreciate a replacement for the wrist watch. This can be sent to your Lagos, Nigeria booking office at Churchgate Building in Victoria Island, Lagos, Nigeria.

I am a business person presently with business activities in India, UAE, Qatar and expanding into Saudi Arabia, Malaysia and Hungary. I visit all these places every month on a regular basis and I used to travel with Qatar Airways. Although I was happy with Qatar Airways service, it was nearly 18 months back.

I took a chance to travel with Emirates and I was quite satisfied with the service and since then I started traveling only with Emirates. I became a gold member in a couple of months and even achieved nearly double of the mile in a year that is required for the highest privilege status of Emirates, the gold member.

However, the following were my worst and very serious experiences with Emirates Airlines that have made me worried and have really brought down my prestige and comfort level while traveling with Emirates.

Couple of months back on my travel to Cochin via Dubai, it is so unbelievable and totally unacceptable that I was served with a spoiled dirty and smelly Muthabbal (an arabic food item), in the business class lunch in Dubai Terminal 3. I reported the matter to the serving person and he did not take it seriously and also misbehaved with me.

I then called the Emirates supervisor and he tested the food and confirmed that it was spoiled and asked the catering people to remove that particular item from the self serving desk. I was the first person who took this item when they refilled it. The supervisor then apologized to me and took my details and promised that I will surely get a mail from Emirates on explaining how and why it has happened.

Until now I haven't received any mail from Emirates regarding this event after I have reported it directly to Emirates by email. This was very embarrassing and annoying and since then I am always careful when eating from Emirates lunches. I even thought of changing the airline and started using Ethihad Airways on some trips.

The same thing happened to me yesterday, 22nd October 2011, on my travel to Cochin - Kuala Lumpur - Qatar - Cochin via Dubai. I was put to a lunch in Cochin International Airport by the Emirates airlines and as usual I took some bread sandwich - one of the only few items served over there. The moment I ate it, I started feeling nauseous. I further checked the sandwich and found it was spoiled and was smelling very badly.

I asked the serving person to call his supervisor, repeatedly he came and tested the food and confirmed it was spoiled. He said he didn't have the time to check the quality of food and started apologizing. I asked him to call the Emirates airport supervisor and waited for long but nobody came. Meanwhile they asked me to get on board.

I decided not to travel without reporting this to the concerned. Then I personally went to search and find the Emirates airport supervisor and found Mr. Rajiv **, who is one of the Emirates airline airport supervisor. He came and tested the food and confirmed that it was spoiled and then started apologizing. But this time I decided to take proof as I want to move legally against this.

Accordingly I made a video recording of their apology and confession which is posted in Youtube. I am so surprised and really disappointed and annoyed with the way Emirates airline is taking care of their passengers, even the premium class passengers.

Since I did not get any feedback / response from Emirates about my first unusual bad experience, I am moving with this issue very seriously. If Emirates do not take this matter seriously and take proper action (compensate for my loss of comfort for the business class fare I have paid, for losing my privilege level comfort, for the stomach discomfort and upset feeling that has even affected my meeting in Dubai on 22nd October. Accordingly, I have planned to take the following actions:

4. Stop traveling with Emirates and use alternative airlines like Qatar Airways or Ethihad Airlines.

Apart from the serious issues above, I also have faced some embarrassing situations with Emirates. A couple of times, I have traveled in economy class due to non availability of seats especially to Jeddah and Hong Kong sector. Later in flight I found seats which are available in the business class. Once when I was traveling to Jedda, a couple of economy class people got upgraded to business class even though they were not gold members while I was a gold member and was not upgraded.

When I asked the cabin crew about this, they said they didn't have any instruction for my upgrade. Normally when I was traveling with Qatar Airways, I got upgraded to business class many times even before achieving any privilege status. I have completed tier mile double than the requirement for gold status in a year and have never gotten any consideration or provided any kind of privilege.

The cabin crew were not friendly as they talked impolitely and showed don't care kind of attitudes sometimes. They showed a kind of discrimination or partiality especially the western national cabin crews. This is totally not tolerable and acceptable.

Many times I had to wait for a long time for my checked in baggage at Cochin airport as they do not give priority to business class passengers/gold members and most of the time I never see an Emirates staff at the baggage collection area - especially in such situations. This is really annoying as we pay 2 times higher charges for the business class which is to get the facility and to avoid standing in ques and waiting for baggage. But in Cochin, it is useless and a real waste of money.

Every time I depart from Cochin (although there is an emigration counter for business class passengers), it is always lined with economy class passengers and we always have to wait in the ques. Normally when I travel with Qatar airways, they used to assist us in clearing the emigration without standing in any ques till getting on board. I have never experienced such things from Emirates in Cochin. I strongly feel, what is the point and use of paying 2-3 times extra cost and flying in business class in Emirates from Cochin? It's really useless and a waste of money, it's better to donate that money to the needy ones.

Anyway, I am having a flight tomorrow to Kuala Lumpur from Dubai, Ref No: ESS5QS, which is booked on economy and let me see how I would be treated by Emirates. This trip could also be the last flight with Emirates. On many occasions, I felt very insulted and humiliated particularly in the recent case. I really got an upset stomach and really had a bad time. I had non productive meetings as I was totally upset.

I have emailed Emirates' customer affairs with my complaint. I had my luggage broken in two, resulting in my suit case being broken and my laptop and my camera being stolen. I noticed this upon arrival at Bangkok. I was advised by them that they have been having problems with the polish baggage handlers so I needed to report this when returning to Manchester. I'm putting in a claim with my insurance but not sure if I will get refunded for my loss. I'm not happy at all as I am a regular customer of skyward and a silver customer.

I am now contemplating using another airline when I return to Thailand next year, as I don't feel my belongings are looked after properly. I am not happy at all and my holiday was ruined by this experience as I couldn't take any pictures of my holiday due to no camera, and I couldn't communicate with my family due to no laptop. I think this is disgraceful and if you already knew that you was having problems with the baggage handlers why hasn't this been resolved so they can no longer cause problems?

I had a shocking time on my recent overseas trip flying with Emirates. Every leg of the journey had some type of disaster and after submitting my complaint to Emirates, they refused to accept any responsibility or offer compensation for their very poor customer service.

On our first flight from Sydney to Dubai, my partner and I were assigned seats that were not next to each other. Being pregnant and a long haul flight, we insisted that we needed to be next to each other and were told that we would have to wait until the boarding gate to see if the staff could make arrangements for this. Luckily, at the very last minute we were assigned seats next to each other, although they had assigned the same seats to an elderly couple who had to be reseated in another area of the plane.

Upon arrival in Dubai, my partner and I decided to book a hire car through a third party on the Emirates website. After paying the hire price, we called the company to confirm that my partner would be driving using a French issued license. We were then told that this was not possible as they only allowed drivers using licenses written in English. We argued that it did not specify this on the website and after sending them a picture of the license they finally said that this would be okay.

We took a taxi out to the airport to pick up the car, and at the hire desk, we were asked for a credit card to make a deposit. My partner handed over his Visa debit card and was told that they could not accept it as it was not a credit card. We argued that this works the same way as a credit card and actually ensures the money is in the account, and I offered to use my credit card instead, which was promptly refused. We then asked for a refund of the money that had been paid already and were told that this could not be processed by them as the booking had come through another party separate to Emirates and the car hire company. They could not provide us with the details of this company and neither could Emirates?

I emailed a complaint and request for a refund through the Emirates website and did not receive a response either. We ended up calling our bank in Australia using the hotel phone to work out the situation to no avail, which cost us AUS $200.

All this frustration cost us approximately AUS $300 and one day of our holiday.

From Dubai we flew to Paris without trouble, until our flight out from Paris to Sydney. Our flight was a late night one and after a delay of an hour, we left Paris around 11 pm. Being 4 months pregnant and having to wait for so long without food, I was already not in the best of moods. On top of that, the entertainment system was not working in our section of the plane for the duration of the 6.5-hour flight. And then towards the end of the flight, they completely ran out of food and beverages. No formal apologies were made during or at the end of the flight.

Next, after purchasing some Duty Free, we boarded our flight back to Sydney having to manually check in our Duty Free items at the gate due to Australia's tight liquid restrictions. We didn't think much of it as we were given baggage tag numbers and advice as to where to collect upon arrival.

Once we were in Sydney and had collected our luggage, we went to the second carousel to collect our Duty Free. After receiving only one package out of two, I asked the baggage handlers if they were expecting more parcels and was told that there were more to be unloaded. After a further half hour, we were then told that all items had come off the plane. We then went to speak to the Emirates baggage desk, which was next to the collection area to inform them of our missing baggage. They filed a report and told us to call them back later in the day as the flight we had disembarked was going to New Zealand and the bag was likely to still be on board.

I called back later that day and was told that Emirates had no news of the whereabouts of the missing bag. I called every day for the next 3 days and each day I was told that someone would look into it and call me back. This never happened so I filed a baggage claim report and emailed this to the Emirates baggage service along with a complaint letter. After another 3 days I received a call from the baggage company informing me that Australian customs had received my parcel and I could come and collect it. That same day I made an expensive and long trip out to the airport to collect my bag only to be informed that it was located at the Customs Depot which was offsite.

Enraged, I went back to the baggage desk to complain about the situation and was told there was nothing they could do and that I would need to make a formal complaint.

I then lodged a complaint with Emirates customer service outlining my entire ordeal. They did not respond until 6 days later stating that they would respond within 30 days.

Today, I received an email from them addressing my concerns. They have not offered me any compensation whatsoever and have made it out that they are not responsible for any of the events that happened.

I used to rate Emirates as one of my favorite airlines, but I'm so disgusted with their lack of service and communication that I will never fly with them again. I hope that anyone who reads this will take this into account when making a decision to travel with them as it's just not worth the grief if things don't go as planned.

I was travelling with my wife on Oct 9, 2011 from Dubai to Delhi. I had confirmed tickets bought over 2 months back and we reached the check in counter at 13:40 for a 15:45 flight (EK-514). Our baggage was checked in and the person on the counter returned our passports with 2 boarding passes. Shockingly, the boarding passes were not on our name and also the baggage tags had wrong names (So our baggage was sent in with wrong baggage tags).

When I informed him of the mistake, he left the counter and started discussing the matter with another person from Emirates (Mr. **). It took around 20 minutes for him to come back to me and tells me that only I can travel as the flight is overbooked. I refused to travel alone, so we were put on the next flight at 22:10 (EK-512). We were given hotel vouchers for Millennium Hotel (a really bad hotel). Anyhow, we waited for 6 hours to board the next flight.

In the flight we were seated in row 48, and we opted for non vegan food when the Menu was given to us. By the time they came to serve the food we were told that there is only some vegan food left. The ordeal didn't end here. As we arrived at the Delhi airport, we kept waiting for our luggage for over 1 hour then I approached Mr. Rahul ** (the only Emirates person available at the airport). He insisted that the baggage has arrived and is on the belt where I was standing, Belt No 7, and he started reading baggage tags to find my baggage as he believed I didn't recognized my baggage.

After another an hour and a half, he said the baggage is not traceable and they would organize to send it to my place by 8:00 AM today. Now when I am called them, I am being told that the bags are not traceable and if they are unable to find my bags in 21 days then I shall file a claim.

Emirates is taking a decidedly downward trend in quality of service. My wife booked three flights for us in August 2011. The first two bookings were for me to travel with them, stay for a few weeks and return to California so I could contend with legal work. Then, I was to return on November 2 and return on the 20th.

We did not pay attention to this last itinerary simply because it was not immediate. But just today, I want to set up my seating to get leg room seat and it turned out that Emirates staff booked me for the 12th instead of the 2nd.

Instead of simply applying the American way of resolving customer issues amicably, they got defensive and pushed the idea that it was my fault that the booking was not accurately recorded and that they would charge an additional $200 to correct the date!

On the last three Emirates flights I have flown, the ICE system has crashed. Like all the previous people who have complained via the form provided on board, I did not get any response. I had to spend 6 hours of a 7 hour flight with just blank screen in front of me. Their service is very poor.

I had a flight with Emirates from Singapore to Tehran on the 14th of Sept. Unfortunately when I arrived home, I saw my baggage was torn apart and my perfume and deodorant costing $50 were stolen. They were gifts. Why should it happen from Emirates? I was sure that your flights were the best and the most secure ones, that's why I chose your flights. I can't believe it.

I would like to inform you that one of my friends has lost his bags (ref: DACEK32408), for more than a month now, but Emirates could not resolve the issue yet. I had no idea that Emirates would be so reluctant, in terms of passenger service.

I hope that the proper authority will look into this matter seriously, and resolve the issue as soon as possible, to prevent this from happening to any European or American passenger.

I have been a Gold Member of Emirates Skywards for over nine years, flying either business or first class when I can.

On September 1st 2011, I fly with Emirates from Basra Iras to Dubai then onto JFK New York. I was served a meal by the cabin crew member. I was eating my meal which consisted of rice and meat then I hit what I thought was a bone splint which I had found in the meal. I stop chewing and carefully removed the offending item on closer inspection and found that it was not what I thought it was. I placed it down and cleaned the chewed meal from around the item only to find a piece of glass which I showed the passenger next to me and looked further into my meal to find another piece in there.

I drew the attention of the attendant who said that it was a piece of ice which I showed her that it wasn't. She explained that she would report the complaint and continued to complete her duties. There was no further dialogue with her or any other crew member after she took the two pieces away.

If I had not stopped chewing, the item would have cut my mouth, as both pieces were of considerable size and cause possibly major internal injury. What I was scared of is if this had been fed to a child which could have been a worst scenario. I am disappointed that I have received no further correspondence as I made a complaint via Skywards website on the same day. It has now been four days since this has happened.

On July 20, 2011, I took the flight EK 212 from IAH to DXB. I was traveling in the company of my husband, Mike. We had another connecting flight, EK 0705, from Dubai to Mahe Island (Seychelles).

While transiting in the company of my husband, my niece Debra and my son-in-law Jimmy made our way to board the flight EK 0705. While I was going down the escalator, one of the passengers came through, bumped and ran me down the escalator. I fell down the steps and hurt my left arm, with a deep cut wound on my left elbow, cutting through my shirt that I was wearing.

My husband Mike, Deb and Jimmy came to assist me with the wounds, with blood spilling all over. While in the process we went to seek for medical assistance to the Emirates airline representative on duty who was attending the boarding of the passengers for the 02:10 a.m. flight EK 0705 Dubai to Mahe Island (Seychelles).

This incident took place at around 1:25 a.m. on our way to board the plane. The airline representative called her supervisor who then called for medical assistance. When my husband complained with the Emirates representative why it was taking so long for urgent medical attention, the Emirates representative told us that they have to call an outside nearby clinic for medical services, as they have no medical services provided in the airport.

It took almost 45 minutes before I could get the medical attention. This medical service crews look at my deep cut wound, told me that they would need to apply some stitches on the cut on my elbow, but they can not do it at the scene, and recommended that I need to go with them to their outside clinic as they do not have proper medical facilities for the stitches (which means that we have to miss this flight). We told them that we can not afford to miss this flight for the reason that we were to get married in Seychelles on the next day.

In the light of these circumstances, the medical service crew had to use some bandages to hold the blood temporarily so that I could travel on this flight. They recommended to me that upon my arrival in Seychelles, I should seek urgent medical attention, so that the doctor would need to apply some stitches to the deep cut wound. Fortunately, the flight was also delayed, so we made to board the plane on time.

On arrival in Seychelles I went straight to the Dr. Jivan's Medical Clinic, where I was assisted by Doctor ** who applied the stitches on the cut on my elbow. I was charged and paid for his services rendered to me. I have with me Doctor **'s report and proof of payment.

First of all, Dubai airport is the worst, to get as a connecting point. They do not have efficient luggage transfer services, and even charge $84 for some destinations, which is something that does not happen in any other country. I was travelling to Toronto directly from Dubai by Emirates airline, using this city as a connecting point. I was promised by Emirates that my two-piece luggage will be safely transferred from "Fly Dubai" airline, which I had used to get to Dubai to Emirates without a problem. Well, I arrived at Toronto on a Wednesday, but my luggage did not.

I was told by the Emirates employee, after I filled out the information form that my luggage will be delivered in two days, Friday of the same week. However, it is now Tuesday of the following week, and not only have I not received my luggage, but I have been lied to the two or three times that I was able to speak to someone at Emirates. I have called them at least thirty times and left messages, and my calls are never returned every time that I have called. I have been promised to receive my luggage the following day.

They not only tell lies, but also do not update the information in the system. This is so that the local airline that they use in order to forward the luggage to other city can do their job, and track the luggage. I have even made international calls to Dubai and spoken to their head office, but to no avail. Incompetent and non-proficient in English staffs is what this airline is run by!

I have no idea how in this age of cut-throat competitive market Emirates Airlines is able to pull off such horrible service and such an arrogant attitude. Although my friends had warned me of a recent similar experience but I guess I wanted to right it off as one bad incidence. Boy was I wrong or was I wrong. Traveling with my wife and two teenage daughters I chose Emirates over Qatar. A horrible mistake which would unfold as an 20-hour ordeal which I am compelled to share with my friends so a lesson can be learnt. It all started with a hunt for the shortest possible way to get to Dubai and Emirates non-stop flight was a no brainer. With Graeme Mabray as PIC on the flight deck and Stephen James in the right seat sounded confident that they are in charge and responsible for the actions of their crew. The flight Emirates Airline flight EK-214 (a Boeing 777) departed Houston with a very rude cabin crew who would not smile back at any cost. I mean not even to cute little toddlers.

One of the stewards spill tea on my daughter and frustrating enough moved on as if nothing happened. When I interrupted her serving to make her realize what she dis her response was "DID I REALLY??" Shocking, because I was something like "OMG I am so sorry. Are you hurt, should I bring you something, ointment or medicine. I also expected that the incidence will be reported to manager/team lead. But later discovered that the Cabin manager had no intimation.

A rude response to an elderly caught my attention when the poor guy asked if they were serving apple juice. The next fourteen hours were filled with similar episodes. While changing airplanes at Dubai I was amazed to find so many more passengers of Emirates who had negative feedback.

The scenario changed suddenly for my family for the better, when I asked for a complaint form and started asking names. Even then the arrogance was evident from their sarcastic behavior which was on display a few aisles and few rows away.

I wonder why people don't share such experiences. If I were to guess I'll say that people don't care because most of us do not fly as often and think that one bad day is not worth writing about. Reminiscence of how complaining passengers faced accusation of being hostile also dictates submissive behavior to unfair and bad business practices. Or simply because we are just lazy

i was on the flight from Dubai to Russia on Emirates 0133 and one crew his name was Hussam helped me to put my luggage and he was helping me to change the language from english to Russian and he was so helpfull all the flight i was so happy with his nice smile

Hi,

I purchased two Emirates tickets online on my Visa credit card ( Card # ** ) on 11th of May 2011. One ticket was for me for a round trip from JFK to KHI and back to JFK ( PNR # C62ZJW).

The other ticket was a one way ticket for my spouse, Amna **. I purchased it and charged the same credit card on the same date as mentioned above (PNR # E368J6).

As you will notice from the copy of the credit card I attached, it expired on May 2011.

I traveled from JFK to KHI on 3rd June 2011 and I informed the people on the boarding counter about my credit card and told them that I am only carrying a copy of the card as it was already expired. The ticketing team at the counter understood the situation and I was able to travel to Karachi, Pakistan from JFK airport without any problems.

On my way back on 17th of June 2011, I went to the Emirates boarding counter and presented them the tickets. They asked me for the credit card, in which I again informed them that because it is already expired I only carried the copy of it as the original was destroyed.

The personnel insisted that I show them the original card even if I already offered them to look at my credit card statement so that they can confirm that I am the original card holder.

The Emirates staff in Karachi not only denied to cooperate in any manner they even refused boarding for me and my spouse. I was really astonished to see such a strange behavior from the staff of Emirates.

Despite my every effort to convince them to look at any other proof that confirms my authenticity and that my credit card is genuine, I was asked to leave and was not allowed to board the Emirates flight.

Later, I went to the local ticketing office in Karachi and they said I cannot travel on an expired credit card. Which is just another surprise as I traveled from JFK to KHI even if my card was expired.

To cut a long story short, I had to purchase a new ticket for me and my spouse ($1765.90) just to be able to travel back as I had to go to the office and had many other obligations to meet.

I have attached the copy of both my tickets, the old which was scheduled for 17th of June and the new which was purchased for 19th of June. I had to pay Emirates with the fare twice and therefore I need the full unused amount on my initial tickets reimbursed( PNR # C62ZJW and E368J6).

A credit card is not an official travel document and the staff at the counter should have tried to help us in that situation. People from Emirates in JFK were understanding but the staff in KHI was not. It is completely unfair to deny boarding just for a credit card. Especially when the complete amount was paid to them weeks before the scheduled flight.

I request the concerned officials to help me out in this regard.

I sent my complain through email earlier and got a reference number: NYC/X/NI/220611/6751311. But more than a month has already passed and I still have not received any answer from Emirates.

I don't need answers now cause I know Emirates is not going to improve anymore. I need the money that I spent on those additional tickets for me and my spouse.

I was travelling along with my family on Emirates flight (EK 532) on 16-05-2011(21:35) from Dubai to Cochin (India). At the time when we were served meal, my child, who was accompanying us, was not provided with the meal because I didn't request for baby food. Understanding the situation, I approached the flight steward Mr. **. The way he responded shocked me. He was mocking me, saying that you have to order baby food in advance or else you not will be provided with any; and he added that maybe you are travelling for the first time with Emirates. Its been almost 17 years; and I have been working in the hospitality sector in Dubai, and almost more than 10 times, I have traveled in your airlines and this was not what's anticipated from world-class airlines like you. I just want to bring this into your notification because such things can spoil the brand name of your services.

My wife and children, seven years old and one year old, traveled on Emirates 216 from LAX to Dubai and then Emirates 500 from Dubai to Mumbai. Based on Emirates recommendations, we booked an Asian vegetarian meal for my wife, a child vegetarian meal for the seven-year-old and a baby meal for the one-year-old whose birthday it was. The agent even requested a birthday cake for the one-year-old.

We booked a seat for the one-year-old so we had extra space. Given the infant was a bit irritable at meal time, my wife requested that they hold on to the meal till later. The flight attendant said they wouldn't reheat it. Then the child meal had some concoction of rice and eggplant. Which child eats eggplant?

On the connecting flight, they gave my daughters their special meal--more eggplant, but told my wife that there were no more vegetarian meals and she wasn't booked for one. Given that all of them were on the same record, that would be a bit odd.

The service was horrible and to top it off, there is no place to file a complaint on Emirates website.

I purchased a ticket from JFK to Entebbe, Uganda from Emirates (booking reference number GD8USF) and my itinerary is as follows: When I purchased the ticket I thought that there would be a complimentary hotel stay since I have a layover that is more than 8 hours in Dubai. Unfortunately when I called the customer service department of Emirates I was told that the layover has to be under 24 hours in order for me to receive the complimentary hotel stay (notice that my layover is over 24 hours by only 20 minutes). They said I would have to either change my ticket to a flight that leaves Dubai earlier or upgrade to another class. Emirates said that in the economy class there are even more class differentiations and that I guess I bought a ticket in the "lowest" class. I told the customer service agent that this would be my first time ever flying Emirates and that this is really discouraging. But none of my comments made a difference and he again stated that my only options are to upgrade to another class or change my flight time (both of which require a hefty fee).

While I was travelling, I saw different channels for customers. Emirates provides all sorts of channels as per customer requirement. As there are many people practicing Muslim who also travel, there was a Quran channel there. But the serial number or code number or channel number Emirates assigns to Quran is 420. I ask myself. 420 code always means fraud, cheat, corrupt, lie, and it has very clever meaning. I double checked with different people on the meaning of 420 code. Every one replied that it has negative meaning like clever, fraud, corrupt, lie, and something doggy. I know sub continent and other regions also consider it as a negative meaning. So, change this channel no. of Quran, because it is considered as insulting the book of God and the religion Islam.

I am writing to inform you with my dissatisfaction with the Emirates Airlines Staff at Islamabad airport and all the agony and stress they caused both myself and my entire family.

I spent $6000 with Emirates Airlines in this trip alone, as I had made a group booking of 13 members of my family to attend a wedding in Pakistan and we always use your airline company for our travel needs, but this time I am extremely disappointed. I already placed a complaint whilst I was in Pakistan, but nothing was done to resolve my issues.

My wife and children were due to travel to UK on the 13th March 2011, however, on arrival at Islamabad Airport's Emirates desk, one of your Emirates staff informed my wife that she would not be able to travel as she had no visa. My wife tried explaining that she had "Indefinite stay" and that the stamp was on one of her older passports which she had in her possession, but your staff refused to look at her passport and was extremely rude and unhelpful.

My wife broke down in tears which resulted in my children becoming upset but even then your staff showed no sympathy. When they came out and related the incident to me, I went to your office within the airport and asked them as to why she was treated in this manner and for them to check her passport and tell me exactly what was wrong with it, their reply was that this was an immigration matter and they couldn't help.

So, I went to the Airport Management Department and they also informed me that they couldn't do anything to help me as I needed to see the immigration officers. When I asked to speak to someone from the immigration department, I was told that I couldn't speak to them and by this time the flight had already left. Upset and confused, we took our children back to our families house which was a distance of 400 miles and took us 5 hours to get back, (we had travelled a total of 10 hours just in going back and forth) not taking into account the travel expenses and fuel costs.

The very next day I went to the Islamabad Emirates office again and explained what had happened but they didn't want to listen to what I had to say and just kept telling me that the system is showing a "no show" and I would have to pay the charges to book another flight. I told them that this was not acceptable but it was to no avail. They told me to go to the airport again and speak to someone there.

Frustrated and exhausted I once again made the trip to the Islamabad Airport and asked to speak to someone in charge, the response from there was "if you had paid a bribe then you wouldn't be in this predicament." I realized then that it was a corrupted regime. The following morning with nowhere to turn and in total exasperation, I headed towards the British Consulate. There I spoke to Miss Azoor **. I explained everything to her and showed her my wife's passport and she confirmed that everything was in order and no reason why Emirates Staff refused to check my wife's documents and didn't let her board.

She made some calls and told me to go back to the Islamabad Office and speak to Mr. Farhan **. I did as I was told, but he was also not of much help. He told me that the only thing he could do for me was to get me a booking on the 25th March which was the earliest date with seats available, but that also on the terms if I paid 600. With this pure humiliation and desperation, I rang the Emirates Manchester Call Center on the 17th March. They were helpful and arranged seats for me but failed to inform me. I myself was supposed to be staying behind in Pakistan for some work reasons and was booked to fly out a week later with a 2 day stopover in Dubai.

With the dilemma that I was facing, I cancelled all my arrangements and plans and asked Emirates to book me with my family as there was no ways I could allow my wife to travel back to UK alone with 3 children and a 4 month old infant. Originally my wife was due to travel with my sister and her family. As I had heard nothing, on the 18th March, I called the Karachi Emirates Office and spoke to Mr. Farhan **, who apologized on behalf of the Emirates Staff and told me that they will sort this problem out and assigned Mr. Brian ** to my case.

Mr. Brian ** assured me he would do everything in his power to resolve my problem and get us back to UK to the safe haven of our home. Only problem he told me was that as it was already Friday, the Dubai offices were closed and then it was weekend in Pakistan, so only on Monday he would be able to do something about this matter. On Monday 21st March Mr. Brian ** phoned me to inform me that all our tickets had been changed including mine, so I could travel with my family and that he apologizes on behalf of Emirates Airlines, and they would not incur any charges or cost for the changes as this whole episode had given us immense stress and heartache.

I travelled a distance of 2 hours to the nearest travel agency to print out the tickets that had been issued. With the tickets in my hand I had a sense of overwhelming and relief, but not for very long. On Tuesday 22nd March, Brian ** again called me to say that the airport staff refuse to admit they are at fault and I have to pay half the charges for the changes but he said he was clearly sorry for this.

As I didn't want to create a problem and too tired to put a fight, I just went along. I wasn't very happy; especially after he told me I had to make the payment in the Islamabad Emirates Office. (Distance of 400kms) Just an hour later, Brian ** again rang me to inform me that the tickets that I had in my hand were no longer valid and Emirates refuse to let me & my family board on that particular flight unless I went to the Karachi Office and made a payment upfront of $675.

When I told him it would be impossible to travel to Karachi on the same day, he told me I had to go to the Emirates Office in Islamabad. I asked if I could make the payment at the airport as Islamabad is a long distance to keep traveling back and forth and each journey becomes very expensive, but he told me unless I don't pay they will not issue my tickets.

Again I made the journey to the Islamabad Emirates Office, just to be told the computer system is down & won't be able to issue me the tickets and to collect them from the airport on the day of travel. After making the payment I was given a hand written paper receipt. If they had allowed me to pick up my tickets on the day of travel it would have saved me from a lot of stress, heartache and expenses. All I would like to stress out to you is that this whole fiasco is due to your member of staff refusing to check my wife's passport which had a valid indefinite visa and she had traveled to Pakistan just 6 months prior to this trip with no problems at all.

We chose Emirates Airlines as you are recognized and reputed for giving an overall excellent service. I regret to say that just some members of your staff spoil what your esteemed company stand for and your reputation of your world class workforce. The attitude and arrogance of your member of ground staff at the Emirates desk in Islamabad Airport was unacceptable. I hope you realize how much stress and agony has been caused and has completely spoil our holiday. What had started off as fun and relaxing turned into a nightmare.

I hope you will take note of my complaint. Due to the stress, agony and trauma as well as all the expenses that was incurred whilst traveling long distances and having to make long international phone calls, I request compensation. And recuperate the extra charges that had been placed on me for no fault of mine or my family. Look forward to hearing from you soon.

I wish to make a claim against Emirates Airlines. I have described below the nightmare journey which I made on Saturday, March 26, and the events which led up to it. On Friday, March 18, I attended Ave Maria Hospital, Negombo and was seen by Dr. Ranjan. He advised me not to travel on Monday morning and take five days of bed rest. I went back to the hotel and slept for the rest of the day. On Saturday, March 19, I asked the hotel management to inform the airline of my intention not to fly at 02:55 on Monday, March 21. It was a Poya (full moon) day and the Colombo Emirates office was closed. It would not be open until Monday and I had to report a no show for the Monday, 02:55 flight.

On Sunday, March 20, I spent several hours trying to find someone at Emirates to inform them of my intention not to fly on Monday, March 21. Eventually, I was given a number for them at the airport. I dialed it repeatedly until I got through after 16:00. Mr. Nuwen ** answered the telephone. He noted my 'no show,' and offered me the choice of either Wednesday, March 23 at 02:55 or Saturday, March 26 at 02:55. At no time was any other date mentioned. I chose the Saturday, March 26 at 02:55. I checked the date with him several times and noted it on the reverse of my e-ticket, along with his name and the cost of the changes. I asked him if I had to do anything else, maybe call the Colombo Office on Monday? He assured me that all I had to do was to go to the check-in desk and pay the $75 or Rs 13,200 transfer charge.

On Saturday, March 26, I was second in the check-in queue at 23:50 (Friday, March 25). I was told that there was no record of my changes or conversation on the Emirates system. As I had Mr. **'s name, they seemed to believe me. I was asked to wait while they checked everything and if they had a seat free on the flight. I waited for over two hours and at the last minute, they booked me onto the flight and told me that I had to hurry to catch it. Consequently, I had no choice of seat, no rest, no Duty Free, no drinks, and I ended up in a center seat where my special neck pillow was of no use. I was also told that they would phone ahead and notify Emirates in Dubai, and the cabin staff said that they would do the same.

Lastly, Mr. ** at Colombo Airport told me that I would have to go to the transfers desk in Dubai to arrange the Dubai/Glasgow flight, get a boarding pass, and pay the transfer fee. I had little more than an hour to do this. On Saturday, March 26, in Dubai, I went to one transfer desk and was told to go to another much further away. I spoke to Reaan. He informed me that I had to pay the re-booking fee of $75 (AED 450.00). I considered that, in fact, I did all the re-booking at both Colombo and Dubai airports to the detriment of my comfort, convenience and most importantly, my health. Much against my sense of fairness, I made the payment. I was very angry and upset.

The staff booked me onto the Glasgow flight and issued me with a boarding pass. I was told that I would have to hurry to catch the plane. So, again, I had no choice of seat, no rest, no drink, and no opportunity to visit duty free (I had a list of things that I wanted to purchase). I was so harassed, ill and tired that I left my pink travel pillow at the transfer desk-- so I lost that, too. On the way to the plane, I was so upset that I was crying. I arrived at the plane looking and feeling exhausted and ill. The cabin crew looked after me well. They gave me water and I took paracetamol tablets because my head and neck were giving me so much pain.

I have attached copies of the doctor's letter, my ticket, the reverse of the sheet where I noted the date of the changed flight and Mr. **'s name, the business card of Mr. Primus ** who dealt with me at Colombo airport, and the boarding passes and Visa receipt for the transfer charges. In consideration of the above, I have attached an invoice for the following: the refund of AED 450.00 transfer fee as I had to do it myself in both Colombo and Dubai; the loss of my special neck pillow; nominal compensation for the inability to visit Duty Free in either Colombo or Dubai; compensation for the upset, lack of comfort and convenience, and the effect that had on my health.

My family has traveled more than a dozen times with Emirates to Sri Lanka. I had intended to fly Emirates again in January 2012. I hope that Emirates will show the same loyalty to me as we have shown to them over the years. Lastly, I would like you to understand that I am an elderly woman, traveling alone. This trip was a lonely, miserable, exhausting experience.

Between September 2010 and March 2011, I was a UK citizen living and working as a photographer in Palau, Micronesia. On March 5th 2011, I was on my way back to the UK and had a flight booked and paid for with Emirates Airlines. This flight was: EK 333 departing Manila (MNL) at 1750 to Dubai International (DXB), then continuing on flight EK 011 from Dubai International (DXB) at 0250 to London Gatwick (LGW), arriving on March 6th 2011 at 0635.

I paid for my ticket using a Bank of Hawaii Visa card. This was because I had a bank account in Palau where I had been working and where my pay had to be paid into. I paid for the ticket and the money went through. On my last day in Palau, I went to the Bank of Hawaii to collect my savings in cash to take back to the UK. As there is no bank of Hawaii outside the Pacific, I was told that if I empty my account and it is not used for several months I would start to be charged a fee to the account for inactivity. I was told that I would have to close the account to avoid this problem and that I would not be able to close the account from abroad as I needed to be at the bank in person to close the account. Basically, I had no choice but to close my account. However, I made sure all the money for payments had already left the account and thought that would be the end of my problems.

On March 5th, I arrived at Manila (MNL) 3 hours early to make sure I could check in promptly with no hassle. Surprisingly, there was already a long cue so I waited patiently in line for an hour or so. When I got to the check in desk, I was asked to present the card I had used to pay for the ticket. I explained my story to Emirates staff, but they informed me that without the card I had used to pay for the ticket I would not be able to board the flight even though they told me that on their system they had already received the money for the flight. So basically, I was being told that I could not go on the flight I had paid for and they had already received money for, because I could not show them the card for the account I paid for the ticket with because I was forced to close the account.

I wonder if I would have received the same treatment if I had been robbed and my card had been stolen? I was directed to the Emirates office at the airport and spoke with the staff their about my options. They told me that although they already had the money for my flight paid, but they would not allow me to board the flight. I could get a refund for my ticket and then buy another ticket in cash for the same flight.

This seemed ridiculous, but I could see that I was becoming a victim of an impractical system and so agreed with this decision. Then I was informed that because the flight was fully booked on their system (including my already paid for seat) even if I got a refund on my seat and the seat was then made available in the real world, on their system that seat was not available and so I would not be able to buy a ticket for the same flight and would have to stay in Manila an extra day and pay for a ticket for a different flight. I could not believe this. Here I was, having worked hard for the past 6 months in a foreign country and trying to get home, being told I could not go on a flight I had already paid for and would have to change all my travel plans and buy another ticket for another day!

I was then informed that because I had closed my account for the card I had used to pay for the ticket, that I could not receive a refund for the ticket either! While I do understand that Emirates cannot put money into a closed account. I was astounded that I was effectively being robbed. In the end I paid the same price, again, for the ticket $838 in cash and was able to use the seat I had already paid for. Basically for a flight that should have cost $838 I ended up paying twice.

Emirates was aware that I was paying double for the same seat and would not be sympathetic in any way. This is robbery. Emirates owes me $838 as I cannot see how their 'system' can be so impractical. The $838 I paid, in cash, for my ticket that I had already bought would surely turn up as an extra profit in their system.

When I got back to the UK, I contacted Emirates through their customer complaints website and was informed I would get a reply within 1 working day. I have waited a week and heard nothing from Emirates.

I am a photographer working in the tourist and travel industry and chose to travel with Emirates because I have always enjoyed their service; however, after this experience, I will be cautious to travel with them again and will advise all my clients and tourists about this incident and the lack of any customer care regarding my complaint. I will continue to send emails to Emirates and am also in the process of contacting my local MP about this situation.

I am a frequent traveler since 1979. i started traveling the world at the age of 16 years on my own. I have traveled first, business and economy class on all major carriers around the globe. I started traveling with Emirates in December 2009. Since then I have traveled twice a month on business to Dubai, Fareast and Southeast Asia. Until summer last year the services was great but then I started experiencing bad service at the airport and on several flights despite emailing them detailed complaints. I did not even receive any feedback, let alone a official apology. Now emirates have decided to make things more difficult and to make more money on a traveler (business and casual) with hidden charges. They have started introducing new regulation and charges every month on flight changes and made life difficult for us all. After I complete my current journey, I have decided to stop complaining and fly stress free by not flying with Emirates airline and make sure all business and personal friends are aware of the horrible treatment by Emirates Airline.

Since discovering Emirates, we had been loyal customers, traveling from New York to Tehran every 8 months and looked to take Emirates on other trips where possible. On our last trip in November 2010, we arrived at the airport 10 minutes later than the cut-off and although the last person was being checked in, they refused to take our luggage and did not allow us to board an empty flight (as stated by the supervisor on duty, Lambi **).

Upon verifying the check-in situation on Friday after our return, we realized that we had been very unlucky to have been on an empty flight, as check-in continued well after the "cut-off" time that night. We ended up spending the night at the airport and had to go stand by the next morning at 10 am which gave us a 17 hour layover in Dubai instead of the usual 4.5 hours. On Saturday, once we paid the $400 "change" fee, they re-opened check-in to print our boarding passes (something they said was impossible the night before) and sent us on our way.

At this point, Emirates employees dropped the ball. We did not realize this until our return trip. The ground crew at JFK did not rebook our reservation to show the flights that we actually took, so our return trip got cancelled. The ground crew in Dubai advised us that our return flights were intact when in fact they were not. On our return journey, we had to call the US to fix the reservation. It took over 8 hours because Dubai had to call Tehran! The US reservations rebooked us on two different flights, stating that our reservations are still on the same booking number and my husband was already checked-in. I tried to check myself in and was not able to do so online.

We arrived 3 hours early at Tehran airport and were told that we had to call Dubai to get us both on the same flight instead of their ground crew in Tehran being able or willing to fix it. We paid for the international call. After a lot of emails, the customer affairs dismissed these huge mistakes of Emirates and stated, "The predicament that you found yourselves in was not due to Emirates."

There is no cohesion between one unit of Emirates and another. Everyone at Emirates we spoke with at reservations or in person were very saddened and shocked at our situation and lack of concern from the customer affairs or JFK ground crew, but the people who were able to do something refused. Clearly, Emirates has no idea what loyalty or customer service is. Clearly, we will never fly with them again nor will we recommend the airline to anyone.

I was traveling on a business trip from Karachi, Pakistan to Los Angeles. When I arrived at Dubai, I was informed that I was taken off the flight 215 (Dubai to LAX) and instead placed on a flight to San Francisco. No good explanation was given for this change. I was delayed by several hours in arriving to LA. This negatively impacted my business as I lost the contract I was traveling for. I was also exhausted by the time I arrived!

I made an online booking on Emirates Airline's website for the sector Mumbai-Dxb-Auckland. Obviously, since I was travelling to New Zealand, I got my visa for the same. However, when I was about to board the flight on the day of travel I was for the first time informed by the airline that the flight lands in Australia for refueling, etc., and since that is the case I needed to have an Australian visa even while in transit.

This was neither mentioned in the ticket nor anywhere else in the itinerary and so I came to know of this only on the day of travel. Obviously, getting a visa is not possible on the spur of the moment and so I had to return home and miss the flight. I had to then book and board another airline that evening after paying a big difference since the same day booking was not easily available. Further, this the airline has not processed my refund nor has even after the elapse of 2 weeks since the incident informed how much will be refunded to me and what is the exact date I can expect it. I was very disappointed by the way the case was handled from the beginning and this does not befit an airline who has been awarded best airline on so many occasions.

I was traveling on flight EK-202(JFK to New Delhi via Dubai - EK 512 Dubai to New Delhi) on 24th Nov. 2010. I was supposed to take one of my bag as a cabin luggage which had my Nikkon D5000 DSLR Camera in it. Right at the flight gate, they asked me to check in the bag as there was no space in the overhead cabins.

After a lot of arguments, I had to check in the bag at the gate and was told that I would get my bag in New Delhi airport. At Delhi Airport, I didn't check my bag but when I got back home, I found that my DSLR camera was stolen from its camera bag which included my Camera, lens (50-200 mm), standard battery and charger. I complained to the local office at Delhi but they replied saying, they don't claim any damaged or stolen electronic items. (E-ticket number: **)

I have been a long time Emirates customer and am writing with regards to a very disturbing situation that I am currently dealing with. In April of this year, I booked tickets for my wife, myself and our 1 year old (bassinet seat) on a flight from JFK - COK via DXB. The reservation code is xxxx. I specifically asked for and was assigned the following seats plus a bassinet seat: EK 202 - 23F, 23G and bassinet, EK 532 - 27F, 27G and bassinet, EK 533 - 27F, 27G and bassinet, EK 201 - 23F, 23G and bassinet.

I am now being told that after a plane change, there are no longer any bassinet seats available and our seats have been completely reassigned to someone else. There is absolutely no way I am traveling on this flight without a bassinet seat, especially since I booked this in April and I have already paid for it! I called the 24-hour customer service line three times describing the situation. Each time I was told that someone would call me back the next day with a resolution but each time no one has called me back. I am told that Emirates has simply run out of bassinet space. This is absolutely unacceptable.

I have traveled on Emirates many times in the past. My grandparents are also on this flight and have traveled on Emirates many times in the past. I am a Star Alliance Gold member and travel between the US and Asia over 15 times a year. I am appalled at the customer service I have received. The Emirates I know has a fantastic reputation for quality which is why I am shocked at this kind of treatment. To make matters worse, I am told that bassinet seats are available on the flight, but only on Business Class so why not just put us on the business class seats? If I am unable to obtain a bassinet seat on this flight, I will have to book myself, my wife, my daughter and our two grandparents at business class ticket prices with another airline on Dec 17th anyway.

This letter is to report to you an incident on your Emirates Airline flight EK 3075 aboard the Boeing 777-300ER JET heading out of Bangkok, Thailand; destination Dubai, UAE at 0930 November 19th, 2010. My name is Eric **.

I am deathly allergic to nuts and during my meal selection, I originally chose the Cajun Chicken, but this selection was out so I had to make another lunch selection. I had two choices, the lamb (in which there was no warning of the coconut it contained) or the red snapper with a pine nut crust. The choice was simple because of the aforementioned allergy. I must also point out there was no warning anywhere on the menu (in which I kept one as to refer this to you and be as accurate as possible) as to the content of any possible nut/peanut contact or ingredients for any selection. Soon after I began my meal, I immediately felt the beginning stages of anaphylaxis as to again point out my allergy (throat began to close up and get irritated/rash skin/hives).

I then immediately had to seek my carry-on bag to find my EpiPen as there are only minutes to react with my allergy. I then spent the next hour in a bathroom throwing up and dealing with the aftermath of a nut allergy attack. The flight attendant that was helping me, a Mr. Ziad **, staff number as it is written in my copy of the Emergency Medical Kit/First Aid Form (Employee No. **) was looking at the menu and informed me that the nuts were written in the ingredient section on the menu, but only in Arabic and not English for the lamb selection. This is not acceptable.

I eagerly await a response/action about this incident that incurred a painful outcome and uncomfortable remaining flight to Dubai (roughly 4 hours) in total after the attack. At the time we were traveling over water and there could have been a deadly alternate outcome if I didn't react as quickly as I did, but if there had to be an emergency landing, I would have been helpless. I feel that there is fault on the airlines part and I wish to hear from someone soon.

27th October 2010 : I tried to book a flight (online) from Germany to Jakarta. I have filled all the mandatory fields on the online booking forms, and filled the credit card section, and as I tried to confirm it, it said, "Session expired / time out". Notice : there was no warning or information from the site that I should call them at that moment. Also, it means there should not been any transaction at all, because it said time out, and as a contract, both parties should get confirmations. (at least that is what I know about "transaction" and common sense).

And I did not get any confirmation from emirates for this booking whatsoever (even until today, 13 November 2010). I have checked trash/spam/mail from all my email address, and there is no confirmation from emirates about this booking. As nothing was sent and happened, I took it as there was never been any transaction between Emirates and me, and I assumed emirates didn't charge my credit card. On 9th November 2010, I got my monthly credit card invoice, and saw that there was a charge from with code EM **. I didn't even know what that was.

On 10th November 2010, I have contacted my credit card company and they give me information that it is for a flight I "booked" on 27th of October 2010. (suppose to be the " timed out" one then!). On 12th November 2010, I went to Hamburg Airport (Emirates office in Hamburg), and I was told that I should contact this email, because she couldn't help me further with this problem, but she did print out my booking. Now, I have a print out of the booking (but just today). Then, I called the call center, a lady called "Gaby" was trying to convince me that it was all my fault, that I didn't call them straight away after the "time out/session expired" of the online booking site, (she said I should have known, that its mandatory to call the airline when the online session is expired after I put my credit card data.

but Emirates doesn't hesitate and do care to ask me for 200 to cancel the ticket. I really need advice, please, anyone? Thanks in advance.

I flied from Kuwait to London on 1/7/2010. That was my first fly on Emirates. I really like the airline. It was good experience and while I am on air, I was thinking that I will always use Emirates for all my next travels.

Unfortunately, when I reach London, I lost my bag. During that vacation, I was calling them but they didn't find my bag and they are not interested to help me find it. I don't want to destroy my holiday keep calling and following up with them so I bought the needed items and new bag so I can enjoy my holiday. Until 9/8/2010 (return day), there was no information about my bag.

On 24/10/2010, they called me and ask me to identified a bag. So I went there and finally I found my bag. They offer me $150 as a compensation! The bag I already bought cost me $300. Just imagine all other things clothes, creams, shoes, etc! $150 covered what exactly?!

I write to report a truly awful experience of flying Emirates while attempting to begin the return leg of my journey at Delhi. I was due to travel with my husband and 5 month old infant on Emirates flight EK517 (DEL DXB) at 16:15 hrs and had an onward connection from Dubai to US. My tickets had been booked on a popular travel reservations website (**). Unfortunately, in this day and age of e-tickets, the travel website issued a paper ticket for my infant, who was billed on my wife's ticket as an infant in arms. My wife and I were issued e-tickets.

It should come as no surprise that traveling with an infant can sometimes be stressful, and as a consequence, we unfortunately left our infant's paper ticket in Kanpur (a town 400 km away from Delhi which was our final destination during this trip). Nevertheless, our infant's name was listed clearly on my wife's e-ticket and so one would imagine that there should not be any issue. However, this was not the case.

At the Delhi airport, we arrived well in time to check ourselves in, and while attempting to do so, we were asked to produce our infant's paper ticket by the two persons behind the counter. We explained the situation to them and to our surprise (and unlike all other international carriers we have flown in the past) their attitude was incredibly uncooperative. They stated that they could neither re-issue the paper ticket for my infant nor could they issue a fresh ticket. Note that this was for an infant in arms who was not even in need of a seat and was not traveling on a full ticket.

Both my wife and myself had our e-tickets and had presented them at check-in. Despite the parents tickets being available, we were denied a new paper or e-ticket for our infant and were asked to call Delta (the primary issuer of the tickets). On contacting Delta customer care, we were told (within a few minutes) that they would be happy to issue us a paper ticket for the DXB - ATL sector however, they would not be able to do so for the DEL DXB sector operated by Emirates. This does seem reasonable as Emirates and Delta are different airlines.

After speaking with Delta, we proceeded to call an Emirates call center to see what could be done. The agent dealing with our call told us that she could not re-issue a new ticket (paper, electronic or any other) for our infant with no explanation as to why this might be the case. In order to board the flight, we decided to purchase a new ticket for our infant. This is where things began to get much worse.

It took the agent over forty minutes to issue us a blank PNR (JGH2WF). The call was made from a payphone from Delhi airport and I still possess the receipt showing how long the futile call lasted. The agent was unable to process the transaction and convert the PNR into a ticket, again without any explanation. During this trying and difficult time, your ground staff were still uncooperative and refused any sort of assistance whatsoever. Instead, they said you should give up and leave as it's pointless. Seems like they knew that Emirates call centers and agents weren't actually capable of issuing a new ticket. Another forty minutes later, they closed the check-in counters and left.

We were left stranded at the airport as we could not exit. After two hours when our car arrived at the airport, the Emirates ground staff were paged to escort us out. It took them 45 minutes to arrive. Absolutely and complete antipathy to the situation and knowing fully well that we had been at the airport for over four hours, we're not able to travel as planned and with an infant.

The end result was that we lost the money we had paid for the return leg of our journey and had to spend an additional $2,500 to buy a new one-way ticket on British Airways flight to Atlanta. On a side-note, our ground and in-flight experience on British Airways was first rate.

Our experience with Emirates on the other hand was stressful and unacceptable to a paying customer, for the following reasons:

Which international airline with any sort of repute whatsoever has the kind of ground staff and customer service agents who cannot re-issue a ticket for an infant (who is not even on a full ticket and when the parents who are the primary have their tickets intact)?

Which international airline has ground staff who are discourteous and bordering on rude and offensive to passengers (specially those traveling with infants)? My wife and I have both worked in the customer service industry for some time and we would not dream of this sort of behavior. Emirates ground staff were unprofessional and had the audacity to make uncalled for remarks when we were doing our best to resolve the problem on our own without any support from them.

Having traveled extensively on domestic and international sectors, I know it takes all of five minutes on any airline or travel website to book a ticket. Why did it take Emirates call center staff over forty minutes to tell me they were not being able to book a new ticket which I was even willing to pay for?

Ground staff taking 45 minutes to arrive and escort us out of Delhi airport. Refusal by ground staff to stamp our ticket as good for refund as this was not a case of No-Show. This trip was the first time I flew Emirates and my wife and I were both looking forward to. However, we lost $2,500, had to pay for travel and accommodation in Delhi for an extra day, had a very stressful experience, were inconvenienced for no good reason and arrived a day late to our destination. As expected, this left us with a very bitter taste in the mouth.

So I wrote to customer affairs at Emirates describing what had happened and after a couple of e-mail exchanges over more than 3 months, they came back saying that they had investigated the matter at their end and that Emirates was not responsible for our predicament and refused to compensate us.

Now, this must be the new law for customer service for an airline. I am fed-up of the injustice these big corporations think they can inflict on the common man and get away with.

I'm a frequent flyer of Emirates airlines, but to experience Emirates, we had a bad experience on the 21st of July 2010 from KUL to DXB flight EK 409 (**), ETKT **, the seat was not functioning properly and we could not rest the hall flight and cause a back pane for my wife because she could not go to sleep or relax since there was a problem with seat. The stewardess did her best to solve the problem by resetting the 2 seats.

I'm really disappointed with quality and the maintenance of the seats! I think this will be my last flight with Emirates because of this experience and this is the only thing I can do from my side to feel that the cost of my family tickets is not worth it.

I'm looking forward to your positive response.

On an international flight from Dhaka, Bangladesh to New York, NY, several items totaling $1431.00 were stolen from my check-in baggage. Emirates Airlines sent me on a wild goose chase trying to receive payment for my stolen goods. To this day, they deny any responsibility for my claim and state that I did not follow the appropriate guidelines for filing a complaint. In reality, they sent me from hotline to hotline (aka: a number that is never picked up and leads you directly to a voicemail box then you can leave a message, but understand they will never return your call). I am not the only individual whom they have done this to. I lost $1400.00 worth of my personal items (i.e., shoes, handbags, facial products, etc.) and I also now have to worry about having my personal items stolen by airline personnel.

During our trip to Kochi, India from Chicago, IL, we had an obnoxious passenger sitting next to us from Dubai to Kochi. He was ordering beer one after another. He was acting weird and we had to deal with it during our air travel. I hope and wish that you would curtail on the availability of free drinks on board. This was the first time that we traveled on Emirates. It could have been a very pleasant flight if we did not have to deal with the drunk fellow passenger.

After reaching Dubai, the JNB check-in counter officials of Emirates informed me that I cannot board JNB flight as I did not posses a "transit visa" for South Africa even though I have a valid visit visa for Mozambique and I am not going out of the airport.

I was shocked on an announcement like this and Emirates Dubai tried to re-route the trip through other routes. But, there was no flight from other airports as well on the same day or on the next day and needed visa for those countries as well and additional charges for accommodation etc, so Emirates officials asked me to return to Trivandrum and I came back on the same day and Emirates, Dubai gave me an assurance that the balance ticket could be used on a later date.

I was working in Mozambique and I have been to Maputo via JNB so many times earlier also and there was no Transit visa rule like this before and attributing ignorance on the part of the passenger is not acceptable and not tenable. Even if there was a rule like this, then why the Emirates officials at TRV could not inform me this rule before boarding the aircraft which was a grave mistake on the part of Emirates. If they say that it is up to the passenger to look after the visa rules, then why the Dubai Emirates prevented me from boarding JNB flight? I could have completed journey or landed up in South African jail for which I had no problem.

Myself before accepting the return journey to TRV, the Emirates officials at Dubai have promised me that they would adjust the unused ticket for another day without any loss of money to me. I am requesting Ms. Emirates to re-charge or re-issue the remaining unused ticket for me as a very special case (if there is other rules) or refund the remaining value so that I can purchase a new ticket on the same route.

In September 2009, I booked a flight from New York to Hyderabad via Dubai on Emirates. At the Dubai airport, I was informed that the flight was overbooked and I will not be issued a boarding pass. Instead, they offered me a denied boarding compensation voucher valid for one year, which by the way means that I need to not just book my trip within one year, but actually complete it - a fact that was not disclosed at all.

I refused this voucher on the basis that I live in Austin, Texas and I have no use for such a voucher for any Emirates segment within one year. After stating my case to the agent at the counter and his supervisor for over half an hour, they both conceded to me that once I return to the United States, I can call the Emirates office here, explain my situation and they will be able to extend the validity of my voucher for another year. I fear I was too trusting and took their word regarding the matter, not realizing that their motivation was to get me to accept the voucher regardless of the truth.

When I made inquiries regarding this matter here in the States, all agents referred me to the customer affairs department. I have emailed the customer affairs department many times and all my emails were completely ignored and I have not received so much as a courtesy reply. I have called the customer affairs phone number (**) multiple times over several days but no one ever answers the phone. have left multiple messages and no one has returned any of my calls.

Regardless of my claim, I feel that it is completely unacceptable for a company in the service industry to disregard customer complaints in this manner. Even more so, like in this case, when the company knowingly wronged a paying customer and then refuses to even acknowledge a complaint. I was stuck at the airport for 8 hours and have spend many more hours trying to resolve this situation. Understandably, I am extremely frustrated and disappointed.

My family and I were going to Pakistan. Our original flight wast from Dallas TX on July 10, at 2:10pm to Houston TX arriving at 3:15pm, then from Houston departure at 6:50pm to Dubai arriving at 6:45pm and then Departure at 1:30AM (July12) to Pakistan arriving at 4:30(July 12). I have always been a loyal patron of Emirates. But this recent incident, which involved the worst vacation, has spurred me to file a formal complaint and obtain $800 for my grievance.

Our trouble started right after we left Dallas TX to Houston for connecting flight. American Airlines changed the gate number, we never heard the announcement. We were at the security during the announcement, we discovered that later. They made the last announcement for courtesy call and that's when we heard the announcement. We ran to the gate which they mentioned and the plane was gone. We talked to the boarding employee and they told us that the plane has just left. We told them that they just made the announcement not even two minutes ago. The lady said that that was for a courtesy call. We asked her to call the manager for courtesy also, which she did. The gate manager arrived and he did nothing but to blame that it was our fault. He said that every one heard it but us. There is nothing he could do. I called American Airlines and complained they were very helpful. They gave us another flight and updated their records to show that we missed our flight not at our fault.

Since we had a connecting flight from Houston to Dubai, we took the next flight to Houston. But unfortunately we arrived 5 minutes late so we missed this flight as well. Now Emirates Airlines blamed everything on us for missing the flight. They told us they can't do anything even thought we insisted to check in the system because American Airline had put that on their records. They told us that they can't see American Airlines records due to everything was closed. The supervisor at the airport told us that we have to call Emirates to get another flight for tomorrow. We reserved another flight for the next morning. Luckily, I had a relative in Houston where we stayed over a night.The next morning we arrived at the airport to depart from Houston.

I went to the Emirates counter and they told us that we can't leave until we pay a fee of $200 per person. We asked them to call the supervisor. The supervisor came and told us that they can't do anything at that moment and this is American Airlines fault. Therefore, we will need to pay right now, keep all the paper work and talk to American Airlines. If we prove that this is not our fault, then they will reimburse the charges. At that point, we just wanted to leave Houston so we paid the charges. And we finally arrived at our Destination Pakistan.

On our way back, here we go again. Leaving Pakistan was hard enough then we arrived at Dubai. And guess what? The airplane had a flat tire! So the pilot hit his emergency brakes which caught all the tires on fire. Long story short, we had to stay at the airport for 10 hours which of course made us not arrive on time to Dallas TX. I had to work the next morning which I couldn't therefore, I missed 8 hours of my pay for that day consisting of losing $200 since it wasn't my fault! In conclusion, I am asking to reimburse the $200 fee per person and $200($25/hr*8) the loss of my work total of $800.

I flew from Athens to Beijing back to Dubai and finally to Athens to receive my luggage with half the items missing! I have made numerous attempts to contact Emirates after the original lost items report (**) to no avail. I have written many emails and made many phone calls over the last 3 years, only to be rejected again and again. The runaround I have been getting is simply unacceptable and quite frankly, unbelievable from an international corporation! I have lost at least 2,000 Euros in value and numerous long distance phone calls ($150 USD). Not to mention, the time I have consumed on this matter!

Thanks for your messages in connection to my flight from Karachi to Doha. It was really wonderful to travel on one of the leading airlines in the world. My overall journey went very well except for one minor incident. I got my luggage booked at Karachi Jinnah terminal in fully locked position, but after reaching Doha I found one of the lock broken when I opened my bag at home and my watch inside the bag was missing. It's very common nowadays, especially when the luggage is handed over on the belt for loading. The staff inside (loaders) detailed for this purpose opens the zip of the bag with some pen or pencil and take out valuable items. I know that my watch is lost and I will never get it back, but kindly look into this issue seriously just to keep your airline's reputation. Try to monitor such staff through cameras or other sophisticated equipment.

I want to use his opportunity to share my complaints with regards to my recent flights with Emirates Airlines. I am quite a frequent flyer to Dubai as my fiance is currently living in Dubai. I have flown with various airlines and about four weeks ago I had my first Emirates experience and what a big disappointment it was.

On 18 June 2010, I was on my way to London where my fiance and I was starting our month long travel around Europe. I was booked on the Emirates flight EK771 from Cape Town to Dubai and from there I was suppose to meet up with my fiance and fly to London (Gatwick) on flight EK15. In Cape Town, we were suppose to depart 18:10, but the flight kept on being delayed and round about 20:00 the flight was canceled without any explanation. Until today I am still not sure what the real reason was for canceling our flight. We were sitting until 22:00 when eventually some people gave us directions on how to go about from there.

On 19 June 2010 we went back to the airport to re-book our flights. We stood in a queue for almost three hours before I received any assistance regarding the re-booking of my flights. When I re-booked my flights the lady at the counter refused to re-book my window seat (that I have booked two months in advanced) and said I have to take whatever she gives me because everyone has a problem. I suffer from claustrophobia and need to have a window beside me to look outside and for this reason I had my seats booked two months in advance in order to ensure that I have a window seat on all my flights. With much trouble I got my seats re-booked.

I booked my flights in such a way that my stopover in Dubai will be of minimum wait so that my fiance and I can get to London as quickly as possible. With the cancellation and re-booking of my flights I missed my connection flight to London with my fiance and end up having a six hour waiting period in Dubai before my next flight to London. While I was waiting in Dubai Airport (terminal 3) I couldn't seem to find a flight from Dubai to London (Gatwick) on the departure boards in the terminal. When I asked for further assistance at one of the help information desks, the lady said to me that I am not going to London (Gatwick) but I am booked for arriving in London (Heathrow).

I was originally booked to land in London (Gatwick) and therefore assumed that my re-booked flights will be the same as my original booking. They never told me they changed my destination! I paid a train ticket in advance that was suppose to take me from Gatwick Airport into London Central where I arranged with people to come and pick me up. I couldn't use my already paid train ticket and had to pay another train ticket from Heathrow Airport to take me into London Central.

When I was on my way back to Cape Town on 14 July 2010 on flight EK10, I thought that everything will be fine. We boarded on time, but end up waiting two hours on the aircraft because there was something wrong with the petrol tanks. This means that I was going to miss my connection in Dubai to Cape Town and have to re-book my flights again! When I went to the Emirates desk to re-book my flights I was booked on Emirates flight EK763 from Dubai to Johannesburg and from there I was suppose to connect on flight BA6431 to Cape Town. The lady that helped me promised me that I have window seats on all my flights, but it ended up not being true and on some of the flights I had to sit in the middle seat. What was worse is that no one told me that I had to claim my luggage in Johannesburg as I booked my luggage in for long transfer directly to Cape Town in London (Gatwick).

I nearly left my luggage in Johannesburg! I booked my flights back to Cape Town in such a way that I can get enough rest before I had to work the next morning, but ended up arriving late that night in Cape Town and then had to travel back to my house and work the next morning. I understand that some of the events are out of Emirates' control, but I really do feel it is necessary to bring this to their attention so that they can possibly give attention to the improvement of your flight organization and arrangements for future flyers with Emirates Airlines.

My wife and I traveled by Emirates Airlines from Chennai to Amman via Dubai on 21st May 2010 (Flights: EK 0545 & EK 0903). We had checked in 3 bags. While collecting the checked in baggage at Amman airport, we found that the trolley system of one of the bags is completely broken. There was no Emirates counter and the Royal Jordanian who were handling baggage issues at Amman airport for Emirates took our complaint and gave us an acknowledgement. We gave them the hotel address in Amman where we will be staying next two days. The staff informed us that the Emirates staff will contact us and do the needful within that time. But no one has contacted us till now (even after about 2 months).

Subsequently,we traveled from Amman to New York (NYC) and from NYC to Chennai by Emirates. We contacted Emirates Customer Assistance cells at NYC and Dubai, but none could tell us anything about the status of our complaint. In addition to the above damage, another checked in baggage also got damaged during our return trip which we noticed at Chennai airport. There was no Emirates counter in the baggage claim point in the airport and hence we could not lodge a second complaint.

Moreover, having not received any response from Emirates for our first complaint at Amman, we were wondering whether Emirates will be interested at all to look into customer complaints.However, I went to the Chennai office of Emirates two days after our returning to Chennai. They asked me to talk to the Emirates counter staff in the Chennai Airport and gave me their telephone number. I tried several times to contact the airport office, but the phone either remains engaged or remains unanswered.

Finally, I stopped making any more attempts to contact. Because of the damage of the trolley system of the first bag, we had been carrying it by physically lifting throughout our journeys. Since my wife and I are senior citizens with poor health, it was causing a lot of inconvenience to handle the damaged bag along with our other luggage.

I am from India and I have recently traveled to London. On the 29th May, on my return journey from Dubai to Bangalore 2010, I have bought a watch, Aviator, as a gift to my wife. But after coming to India, I have opened the box packing of the watch and I am astonished to see that the watch which was sold to me is not working and it is a clear cheating. I have paid around $100. Can anybody tell me how I should complain to the so-called luxury airlines company where they sell duplicate items? I suggest do not buy any item on flight. It's a clear cheating.

I am writing this to complain about Emirates service I received during my travel.

My Wife is pregnant of 35 weeks (based on calendar)/33 weeks (guestational pregnancy is 33 weeks) on 20th May 2010.

DXB team asked us to get a new letter from DXB local doctor by taking transit visa and local hotel.

We (me and my pregnant wife) have gone through lot of mental tension/stress and monetary loss on 20th may because of this.

I complaint that why did HYD team allowed us to travel and not DXB team, If we were stopped in HYD (Starting point) It would not have been so much stress on us.

I also complained directly to Emirates customer care, they are not responding for last 2 weeks. I called them and every time their voice message asks to leave name, phone, file(complaint) number. Despite calling more than 5 times with no response I am writing here.

My clothing was removed from suitcase during my flight from Brisbane to Gatwick on 1st of May. Same problem occurred on a previous flight. Is this a common occurrence? Is there no security or surveillance for luggage handling areas? No serious financial loss, but if there is a theft problem in this area, it should be rectified.

I filed this complaint with Emirates in 2009. I haven't heard from them as of now, so I decided to resent it through your website so my voice, frustration and trauma that I went through could be heard. Thank you. Recently, I booked a round trip with Emirates from Houston to Dhaka and return. I booked directly with the Emirates and I made it very clear that on my return from Dhaka flight EK 583, I would like to stay overnight in Dubai. The lady who took my reservation mentioned that Emirates will provide hotel coupons for overnight stay. I asked her of the hotel coupons. She said I should ask for the coupons at Dhaka airport.

At the Dhaka airport on April 3, 2009, I asked the counter lady for the hotel coupons. She said, "I do not see anything mentioned on your reservation regarding hotel booking". I asked to speak to a supervisor and a young fellow (I forgotten his name now, most probably Bari) appeared. I explained that I was advised by the reservation lady to collect my hotel coupons at Dhaka airport as my flight leaves from Dubai to Houston the following day at 9:10AM on April 4, 2009. He suggested I contact the transfer desk "B" upon arrival at Dubai airport for hotel coupons! So I contacted the transfer desk. A callous lady simply said, "sorry, we do not have any information on your hotel booking". So again, I asked to speak to a supervisor. She said I need to go to the next transfer desk!

At the next transfer desk, I spoke to a senior employee named Khadija **. She was not as callous as the previous employee but simply said, "sorry, you've been misinformed". I asserted that the reservation lady very clearly mentioned that Emirates will provide hotel accommodation when connecting flight is delayed more than eight hours and that my hotel information will be noted on my reservation. She was nothing more helpful than simply sorry! I went to the customer service desk to report this gross mistake by Emirates. The lady at the counter was just as callous as any other employee I encountered. She handed me a complaint form and asked me to mail it to the Emirates! And that was it! After all this fiasco, I was frustrated and totally exhausted and decided to book a hotel.

As I arranged to book a hotel (Hotel Booking was operated by Emirates inside the airport) and gave my American Express credit card, to my total surprise they would not accept Amex card or Discovery card! I could not find one single person employed by Emirates who would speak a human language other than acting like a robot! I was totally disappointed at the quality of service by a self-boasting Emirates. Anyway, as I was getting nervous, I finally contacted my brother who happened to live in Dubai. He came to pick me up where I spent the night with him. It is not the end of story yet. The following day, as I approached the concourse for my flight to Houston, I asked a uniformed employee who was directing passengers to form a line the check-in counter for Houston.

According to his direction, I stood in line for more than forty five minutes and was finally told by the counter lady that I was in the wrong desk and that I must go to the far end counter #45 or something. So I rushed to that counter and was finally able to book my luggage! The reason I wrote all this to you is just because I want you to know that a renowned airlines like Emirates, which all the time boasts of it service quality needs to look deep inside their claim of being one of the best airlines. Instead of basking in the false complacency of best services provided by them, they need to make an introspection of what they claim and that's all what I wanted you to know. Maybe another apology devoid of sincerity in it from the Emirates!

I want to launch a complaint against the travel agent name Mr. Hasan, Director of Bukhari Travel and Tourism Services, Kharadar Karachi Pakistan. I purchased a return ticket no. ** of Emirates Airline through Bukhari Kharadar IATA No.27305935 on 19-03-2010 in Economy class - V.

I used the ticket from Karachi to Dubai and not used the Dubai to Karachi due to any reason. I am working presently in a boarding school in IT Department. Our staff members usually travel abroad for training purposes. I was trying to contact the travel agent but he was not picking up my phone. On May 1, 2010 I called him but he is using excuses to refund my ticket and misbehaved which compelled me to launch this complaint.

I surely understand that Emirates is the largest airline in the world who likes to provide available excellent facilities and services to its customer while on the board or otherwise. Because I have the experience of travelling through Emirates which become one of the pleasant travels of my life. Being a representative of a large community here, I will be spreading a bad name for the travel agent based on the bad service he provided me.

But I know Emirates does not have to blame for this but airline name comes in between which could damage airline reputation considerably due this kind of service of the agent. It is not the matter of not only few thousand Pak rupees but it is the matter of name earned with the customer and believe that you will look into the matter and instruct the agent to refund the amount to me. It is to register my high degree of complaint against the Bukhari Travel who was unable to provide me service that they should be performing.

I travel on the 13th to Africa and I lost my bag. They do not know where the bag is and their customer service dose not get back to you, I have my medications in the bag. I went though ** in Africa. I have a thyroid condition, and I was without my medication for a week and a half.

My husband and l were traveling back to Australia from Rome Fiumicino Airport to Dubai/Singapore/Melbourne on flight EK 96 on Monday, 05 April, 2010 at 2200. Upon arrival of checking in at Rome Airport, we were informed the flight had been cancelled due to pilot being ill and unable to fly. Emirates Airlines arranged for an overnight stay at the Hilton Hotel in Rome.

They informed we would depart the following day at 1525 on flight EK 098 from Rome/ Dubai. When we arrived to Dubai to check in to fly home to Melbourne, they informed us once again, the flight had been cancelled, and Emirates Airlines arranged once again, for all those traveling on the flight including my husband and l to stay overnight in Dubai. Finally, on the 07 April 2010 at 10.10am, we boarded the Airline for Melbourne. We arrived in Melbourne on 08 April 2010 at 5.30am. This meant we were delayed by 2 days, arriving home into Melbourne which consequently meant the following:

3) My husband missed his cardiology medical appointment on 07 April2010 and was charged a cancellation fee of $110.00 for not meeting nor advising the appointment on the 07 April 2010. I would appreciate if l could ask for the reimbursement for the total sum of $330.00 which l am now out of pocket for through no fault of my own. l await your prompt reply.

My wife and I traveled to Melbourne from Birmingham via Dubai. We confirmed meals with our travel agent and at Emirates check-in before boarding the aircraft. After boarding, the Head Stewardess advised me that the caterers had not supplied enough meals and I would not receive any meals. My wife was given meals, however, I was given nothing for the entire 23-hour journey after having paid for it.

Worst experience in Emirates Flight EK513 and then EK215 between New Delhi and Los Angeles on dated 3rd Apr 2010. In case of need, every time I press button so attended can come. No one cares about it. This is worst flight in terms of customer care. I will not take this ever again. I asked complained book from Air hostess. She never came back. I heard earlier that this is best flight and my experience says that it is worst flight in world. Only best thing I liked was in-flight entertainment.

I travelled on the December 2, 2009 with two of my kids with Emirate Airlines flight routed Lagos to Dubai-(EK782), Dubai to Sao Paulo (EK261), respectively, to connect TACA Airline (Trans American Airlines) going to Belize, which was my final destination and which has working arrangement with Emirate Airlines.

We had 4 luggage and under their normal working arrangement. We were supposed to pick up our luggage at our final destination but unfortunately when we got to El Salvador we were asked to come and pick our bags and we got only 3 luggage out of which one of the luggage was opened and the Emirate tag on it removed while the fourth big black jumbo size bag/box where we had virtually everything was missing. When we inquired from the TACA office, I was told they only got 3 of my luggage from Emirate Sao Paulo; hence we proceeded to Belize on the 5th from Salvador and reported same to TACA office at the Belize Airport while they ask me to check on them regularly which I kept doing without any result.

The 4 tag numbers given to me from Lagos were EK 564**, 564**, 564**, and 564** but out of the 3 luggage I got, 2 luggage had their tags intact: 564** and 564**. The 3rd luggage that was opened didn't have any tag again. Hence, the missing luggage has either of these numbers: EK 564** or 564** and the contents are personal effects and my children's medications.

Some time early January this year, when I have almost given up and was tired of checking with TACA, the TACA agent at the Belize Airport told me when I called him that my luggage was traced to Emirate office at Sao Paulo. Sequel to this, I have made all efforts to reach Sao Paulo without result and when I reported to the TACA agent that gave me the information, he said there was nothing more he could do. The travelling agent through whom I did my Emirate booking advised me to put a claim for compensation and I forwarded all that was required for the claim to go through. But since mid February they have not given her any reasonable response while according to her, an insider in Emirate office told her that most people claiming for loss luggage even in January has been settled. When the agent went to their office first week of March, they told her that they will contact me and up till this moment I have not heard from them. They keep giving her flimsy excuses whenever she goes to the Emirate office; hence my decision to complain. The loss has really devastated both me and my children, especially their medication and certain contains of the luggage that can not be gotten outside Nigeria, which has resulted o unplanned expenses and untold hardship.

I sent this complaint to Emirates with no response to date, apart from a standard email saying that all complaints take 30 days to process. I recently traveled on Emirates to Sydney and subsequently onto Auckland where I am now. I am returning to London on the 21st of March. I am writing to complain and point out my deep disappointment after I was delayed by over 8 hours on the initial flight over to Sydney. The flight leaving London was delayed by 2 hours, and we were told that it was purely due to the flight inbound not arriving on time from Dubai.

Subsequently, we were told by the pilot that the time would be made up with a good tailwind, and even as we landed, the crew moved us to the front of the plane to be ready to make the connection to the Sydney flight. However, upon disembarking the plane, we were held in a separate area where we were not told until 30 minutes later that we were actually going to have to stay in Dubai and catch a later flight.

We were hustled to a hotel with little apology and made to stay for another 8 hours to catch the morning flight. As a result, I was 8 hours late into Sydney and missed a crucial meeting I had for an interview in Sydney. My weekend was further disrupted, as I was forced to stay in Sydney till the Monday. I am most disappointed with this and place the blame at Emirates door for being very uncommunicative about the delay throughout and for being apparently at fault for the delay itself with no external factors apparent.

I had been told that Emirates were a great airline to fly with and that customer service was a forte of theirs. Therefore, I handed in a complaint card at Dubai, and they told me I would be compensated with either an upgrade or extra air miles at some stage soon. Since I am returning on Monday, I request that the upgrade be provided to business class for my return leg from Auckland to London, as this would actually benefit me in the best way upon arriving into London to go to work straight after arrival.

I traveled to India on the 12th of October 2009 from Botswana by Air Botswana flight to Johannesburg and from there to Dubai by Emirates, and next day early morning from Dubai to Chennai (India). When I reached Chennai, Emirates employees called me and informed me that one my baggages didn't arrive (checked in two baggages--one bag and one 32" wide screen LG TV) and told me to fill some forms. They have collected my baggage slip and ticket numbers, address, etc., stating that they will communicate to me as soon as it arrives.

I called them several times, they told me they have not gotten my TV yet and I have to come and fill some claim forms. Ever since I have not received any communication from the Emirates Airline. I want to find out is there any possibility to get compensation from the airline involved? I was flown by two airlines i.e Air Botswana and Emirates.

My daughter (2.5 years) flew to India from London in February 2007, and we filled in a Skysurfers membership form in the flight. I did not hear anything back for 2 months. So I rang the service center and gave the details. I was assured that I will get the details by post in the next few months and that miles are being credited.

I still have not received anything by post. I recently took a flight to USA, and I rang them again and got the membership number and logged into her account, only to find the miles were not credited. I contacted Skysurfers again, and the answer is that they will only credit the miles within the last 6 months. I told them to go back to their telephone records and they will find that I rang them about 2 months after the flight. As a result, I lost 16000 miles.

We had to change our return date from Nov 29th to Dec 1st as my daughter (one of the passengers) had food poisoning. Doctor suggested not to start a 30 hours journey with a sick infant like that. The fair condition (attached) says that change penalty is waived for illness. I submitted the doctor's certificate to Emirates office at Gulshan, Dhaka on Nov 29th and was told that fees waiver would need approval from New York office. As there was no response received by Dec 1st from New York office, I had to pay $600 (3 tickets) at the airport during check in, otherwise, they won't let us take the flight. Official there said that it will refunded after reviewing the papers.

On Dec 10th, I have sent an email to their customer affairs department explaining the situation and requesting a refund. On Dec 19th, I got a response back from them with a reference number (DXB/M/MJ/141209/349790) and they requested for the doctor's certificate once again (I submitted that to their office by hand while changing the reservation). Anyway, I have emailed a scanned copy to them on Dec 20th. Since then, I have tried to contact them numerous times via email and phone. I sent messages to ***@**.com and left voice messages at xxx xxx xxx (Ext xxx) and at +xxx x xxxx (Dubai office). There has been absolutely no response from them for more than two months now. I don't want to give them $600 for absolutely no reason. Please have a look into this matter and help me out.

My boyfriend and I were due to fly to Dubai then onto Bangkok on 11th of January 2010 at 20:10 hours. We checked in online reserving our seats. Upon boarding, we were informed of a delay of 15 minutes. We were then informed of a delay of another 15 minutes. This went on until 22:30 hours when we were informed that refreshments would be served. This consisted of 260 ml pot of water and a shortbread biscuit! At 00:30 hours, we were called to board only to be informed of an overnight delay and we would be put up in a hotel.

At this time, all Emirates staff disappeared and we were left to check out our luggage and just follow other passengers. We waited outside in the freezing cold, hungry and confused. We saw some coaches and asked the driver where he was going and he said at Jury's Hotel in Manchester so we boarded with the others just as confused passengers. Upon arrival, we were issued with room keys but we were informed that there was no food or refreshments available until breakfast at 7 am. My boyfriend and I had to get a taxi into town to get a takeaway and a bottle of water.

When we finally got into the room, there was no duvet covers on bed or pillowslips. We still had no idea when we were going to fly and I had to ring Emirates to find out that the flight was rearranged for 15:00 hours on the 12th of January. We finally managed to get some sleep only to be woken up by drilling and banging. When we opened the door, it looked like a building site as the hotel was being refurbished. A letter was then pushed under the door informing us to be ready by 11:00 am. It was then a mad dash for coaches to take us to airport.

When we arrived at the airport, there were 2 flights checking in and it took 2 hours to check in! It was upon check in that we were informed of another 21-hour delay when reaching Dubai and we would be put in another hotel. My boyfriend has a blood disorder, he only had enough medication for the flight, and the rest of his medication was in his luggage. We were informed we would not see our luggage again until till we reached Bangkok!

We then had another delay until 16:00 hours and the seats we booked online did not apply on this flight. I would like to add that the staff on this flight was fantastic. After our overnight stay in Dubai, we then checked in for our Dubai to Bangkok flight on 13th of January. The flight number is EK 0374 at 23:00 hours. The cabin crew on this was very rude. They didn't serve one hot meal on this flight and when we requested an alcoholic drink, we were informed that the passengers had drank everything and the airhostess stated that "I don't know what's up with you all but you have drank everything ". The seat belt sign was then put on and we were informed it was too dangerous to serve hot drinks.

The overhead buzzers were left to ring unattended and when we eventually answered, the crew was rude. With the 2-day delay we also missed our connecting flight to Phuket and had to buy fresh tickets. Because we also checked in late at our guesthouse we had to pay for nights we didn't stay! I have tried to contact Emirates but have been fobbed off on the phone and I cannot find an email address to complain online. The original flight number was EK020 on 12th January at 20:10. Replacement flight number was EK8020. My boyfriend went 2 days without his blood medication. We had to pay for 2 days in guesthouse before we arrived and we had to pay for connecting flights to Phuket because we were late for check in aside from the physical stress and strain of delay.

We then had another delay till 16:00 hrs and the seats we booked online did not apply on this flight. I would like to add that the staff on this flight were fantastic. After our overnight stay in Dubai we then checked in for our Dubai to Bangkok flight on 13th jan. Flight number EK 0374 at 23:00hrs. The cabin crew on this were very rude. they didnt serve one hot meal on this flight and when we requested a alcoholic drink we were informed that the passengers had drank everything and the airhostess stated that " i dont know whats up with you all but you have drank everything ". The seat belt sign was then put on and we were informed it wes too dangerous to serve hot drinks.

The overhead buzzers were left to ring unattended and, when eventually answered, the crew were rude. With the 2day delay we also missed our connecting flight to Phuket and had to buy fresh tickets. Because we also checked in late at our Guest House we had to pay for nights we didnt stay! I have tried to contact Emirates but have been fobbed off on the phone and i cannot find an email address to complain online. Original Flight number was EK020 on 12th jan at 20:10. Replacement flight number was EK8020. My boyfriend went 2 days without his blood medication. we had to pay for 2days in guest house before we arrived and we had to pay for connecting flights to Phuket because we were late for check in. Also the physical stress and strain of delay

I am writing to register my complaint about the way Emirates handled my father's illness. He was traveling on your airway enroute to Entebbe from the USA between the dates of 14th to 18th January 2010. Along the way he became very ill and consequently missed his January 15th flight from Dubai to Entebbe. Apparently he had collapsed and became hospitalized for several days, but no one tried to contact his family until we realized that he was not on board the two possible flights he was expected to have taken. After calling your airline offices several times for days, we were told he was a no-show but no one bothered to monitor and find out why on two occasions he failed to make his flight while in Dubai yet he was in transit.

Having checked him into Millennium Hotel and having been in transit, I believe that as an International serving airway, you should have taken the responsibility to see that he gets to Entebbe, after having been informed that he was not feeling well. He collapsed at Dubai airport, yet Emirates did not even take time to find out why a person in transit with his entire luggage still aboard was not taking the flight. Whenever we called your offices we requested that if you heard or saw him you'd notify us, but we never heard from you even when he finally got re-booked onto the Monday, January 18th flight.

To make things worse, he was obviously very ill on board to Entebbe but nothing was done even at this point to contact his family nor was special care provided to see that he arrives home comfortably. Upon picking him up from Entebbe airport and seeing the sorry state he was in, we could not believe he was on a plane for over 6 hours and your hostesses did not offer any assistance! It has been a traumatizing time for him and us, as a family and this letter is written to you with deep concern about your customer service.

Unless special care is taken to see that your staff aboard the flights take vigilant supervision of its clients especially when informed they are not feeling well, then we are afraid Emirates Airway will cease being the number one airway it clearly boasts of being. For now, no one in my family or circle of friends will be using your airline for any travel until we hear from you. Thank you so much for taking this complaint seriously.

This is regarding reference number: ** (Baggage claim reference number: **). We traveled by Emirates from Columbus (U.S.A.) to Kolkata (India) and arrived Kolkata on 21st September. We did not get our luggage on that day. We received those after two days. As my native is too far from Kolkata, we had to pay car fare for another extra day to receive the luggage (Emirates said that they can courier it on if it is in Kolkata). We paid INR 8,500 extra car fare. We submitted all the documents to them to claim INR 8,500. I also got a reference number (**) on November 11th regarding the same. But from that time, I sent a lot of mails to Emirates customer care but until today, I did not get any reply. It seems that they are just reading the mails and don't bother to reply. It is very unfortunate to see this very poor customer service from a big airline like Emirates. In spite of sending many mails, until today, I did not get any reply which made me very unhappy with this airline. So I request you to look into this matter at the earliest and resolve the issues.

My bag was damaged & report it to Emirates staff & made damaged baggage report.As per instruction of Emirates staff i had submitted my origional invoice of my bag (amount INR 2200). Now they are again asking me that i need purchase the new bag then again i have to submitt my invoice to emirates then only they will clear my claim.

My question is that once i have submitted the invoice of my bag which was damaged (This bag was purchased 15 days back to the damage)to emirates then how can they ask the new invoice after purchase of new bag. In this case once i will get the claimed amount from emirates then only i can purchase a new bag. Also pl. note that i already have surrender my old bag to emirates.

Pl. note that i am unnecessarily harresed by emirates. Pl. take necessary action to resolve this immidiately.

I travelled from Brimingham to Bangladesh on the 13 November 2009 with my family, a total of 9 people which included an elderly mother (74 years of age) of mine and 4 children one of whom was an infant. I am a frequent traveller and mainly fly with emirates, however this recent experience has left a lasting mark on me and my family. I chose to fly to Dhaka and my final destination was to sylhet. However, I decided to take the shuttle bus service from dhaka to sylhet as the reports on this service from the agent seemed to be that it was a good service and the shuttle service was also advertised on your website. Little did I know what was in store for me and the family.

Upon disembarkation from the long haul flight at Dhaka and taking account of the state of my mother and children who were already flagging we considered taking a connecting flight to Sylhet airport. However, as the flight was 3.30 hours later we decided that we could already be half way to dhaka should we take the shuttle bus and we could also see much of the country on our way. So we waited whilst the representative of emirates gathered us and took us to the bus.

Upon wading through the beggars and in the heat we arrived near our transport. What a shock, I was expecting a quality coach as per the reports, one which would be to 'western' standards, but this appeared to be like one of the battered and bruised dhaka 'line' buses. The emirate representatives quickly gathered our luggage and stowed them on top of the bus. We were the first ones on and could not find a way of getting off as our luggage was at the bottom!

Two hours later, in the stuffy non-ac bus, we were still waiting for dubai passengers to embark and every inch of the bus to become full. The load on top of the bus was now 3/4 feet high surely making the bus unstable. I dont think you can imagine the anger at this moment. 11 hours later, 12 or more stops, the dangerous driving - the trauma! the children had become lifeless due to continuous vomitting, my mother's legs had swollen severely despite my constant massaging and eventually arrived in sylhet at the end of our journey.

At no time were we told that the service was designed for the dubai passengers. [Their] representatives could have informed us at the airport but did not do so and instead quickly ushered us on. [Their] website also seems to endorse this service but could have been clearer of what the service was like and whom it is intended for.

The fact is that [we] expect a better service from emirates. On making the decision to take the shuttle service I took account of emirates image and the brand but this could not be further from the image that is potrayed by emirates. The journey by [their] shuttle service was not only difficult but also dangerous, any serious incident arising as a result would surely have rested upon [their] shoulders. The children and my mother became ill by this journey. The driver, towards the end of the journey (when the bus became lighter), did not have any concern for the remaining passengers and literally drove like a lunatic in the dark and windy roads.

There is not much more that I can say apart from the emirates brand/image being seriously compromised by such a service. I eagerly await a response form yourselves as to what action you intend to take. Thank you. The emotional strain was also significant as we feared for our lives by the dangerous driving and also the lack of care shown by the staff.

On 29th Oct I booked ticket for my wife and son to go to India. The itinerary was to depart on 4th Nov from Toronto to Dubai and then stopover on Dubai for few days and then travel to Bangalore on 9th Nov.

My son was not feeling well so I called emirates to change the date of Dubai to Bangalore ticket from 9th Nov to 6th Nov but they said that it's going to cost Cdn$ 600/- to make the changes. So I told them that it's cheaper to book a new one way ticket from Dubai-BLR for me and I will do that online. When you call them they always encourage you to do most of the stuff online.

On 4th Nov, I booked another ticket for them to travel from Dubai-BLR on 6TH NOV ON EMIRATES AND USING SAME SKYMILE number. They used this ticket to travel to BLR from Dubai and while checking in told the lady at the counter that we will not be using 9th Nov ticket from Dubai-BLR as we have to leave early and we have another ticket. Emirates staff at the check in counter told my wife that not to worry about it as long as you don't check in and disappear, its fine.

On 7th December I logged into emirates.com to change the meal preference and noticed that there was no itinerary available. I immediately send them a message through online form for which I HAVE NOT YET RECEIVED A REPLY. On 8th December, my wife called Emirates and she was told that her ticket is cancelled due to NO-SHOW on 9th Nov in Dubai and system has cancelled the entire itinerary.

I called emirates immediately from Canada but my bad luck that the call gets transferred to call center in India. It took 10-12 mins to get hold of someone and then another 5 mins to explain them the situation. By the time they understood the problem, phone would get disconnected after they put me on hold for 10 mins and believe me this is not an exaggeration. I had to call again and go through the same frustrating process and get disconnected. I would have spoken to atleast 7-8 people in Indian call centre and same was done with my wife but Emirates staff doesn't think they have a problem.

When I asked them about line getting disconnected they didn't care much about it and told me that PROBLEM IS ON MY LINE and not theirs. Apparently, I was dialing from Canada and my wife from India and we both had this problem. Actually, one lady also told me that since I am talking so much about line getting disconnected that means problem is on my side--talk about common sense with these people

On 9th December I called again during day time so that I can get someone in North America and finally my call went to the call center in NY which didn't get disconnected. But they refused to re-instate the ticket for my wife and 2.5 yr old son who were suppose to travel back on 13th dec from BLR-Dubai and then on 14th from Dubai-Toronto. When I booked these tickets we were very careful about our son and the flight timing was 10am from India and then one day stop in Dubai before taking a long 14 hr flight to Toronto.

Anyways Emirates staff doesn't care about our kids so they gave me 11th Dec flight which would leave India at 4am which means my son has to be up all night to get to the airport and then no stopover in Dubai so he had to travel 14 hrs same day. Infact one of the customer service rep told me YOUR SON TRAVELLED FROM TORONTO TO INDIA SO WHY WOULD HE GET TIRED NOW WHILE COMING BACK. I wish someone trains their staff so that they don't sound so rude. I told that not so gentleman that while going from Toronto we booked the flights in a way that he gets proper rest after each flight.

Anyways, nothing worked and after fighting with these people for 2 days I gave up and FINALLY PAID THEM 1260/- CDN TO MAKE THE CHANGES SO THAT MY FAMILY CAN COME BACK SAFELY WITHOUT ANY DISCOMFORT. They told me that I will be getting the ticket in 10 mins. But even after spending that money I had make another 4 calls to get the e-ticket. Apparently, the call centre in India is waste as those guys are only good in messing up and not doing anything else.

Now, can someone tell me why I had to pay 1260/- and go through all this hassle for no mistake of mine. We informed emirates staff at the check-in counter and the lady told us not to worry about it so my wife and son went ahead with the trip as planned. If they cared about customer service then they should have been apologetic and re-instated the same ticket but it seems like everyone who works in emirates has some kind of ego.

My battle is still not over. If anyone can help me get this matter to the right authorities then that would be extremely nice. Right now I am considering to take legal action against them talk to few lawyers who can help me. I had to pay 1260/- Cdn to make the changes to my ticket which I didn't want to but was forced by emirates. I was up all night making these calls which kept disconnecting and then I had to explain the same thing to another person but nothing was being done except my blood pressure rising

While flying with Emirates flight from Dubai to India, flight no. EK 517, dated 29 October 2009, departure time 10:15 PM UAE time, me and my brother faced the coldest behaviour of Emirates staff i.e. of air hostess. We being purely vegetarians precisely mentioned the details of available veg food at the flight. It wasn't a last minute demand as the booking was done almost a month beforehand. Now the catch as we were allotted seats almost at the end, so by the time service reaches us the veg stock was over and my brother was not served with the vegetarian food left. Later they just bring a platter:

4. The menu was different as was served to others. When we asked to get us a sealed one they said we dont have it, its "finished."

Well all I would like to ask is, we were on a business trip to Dubai, what if we have to pay Emirates for their flight at the end i.e. while reaching our homes and I say that now all our money is over and spent on the trip and now we are left with no more money "sorry" then what would they have done?

****** After doing some research I have found that Emirates has 9 seats across an aisle compared to other airlines which have 8 seats per aisle. This one additional seat reduces waist width and leg space. This can give you blood circulatory problems as body movement is limited. My suggestion is to fly another airline that cares and gives you better value for money for your health and peace of mind. *******

my mother traveled to uganda from germany on the 19th of august, one of her bag is missing, it ws of 26 kilos, and contained very important items, we complained to the office of emirates in uganda and in frankfurt as well but no response yet, they said it will, but nothing yet, why this? where is it? and whn will she get it? pls help, we r so worried,

I am a regular traveler of Emirates but I had a very bad experience this time.

I was travelling with my wife Seema, daughter Aastha and son Aaroh, on 7th August from EK 766 from Johannesburg to Dubai and from EK 516 from Dubai to Delhi. After luggage check in (4 pieces) in Johannesburg when we were boarding we were told that our luggage had been tempered. Just before entering the aircraft we were asked to identify our baggage and the missing goods, quickly as flight was getting delayed. We were shocked that our bag was open and the items were lying outside the bag. Many items were missing.

We quickly told the lady in charge there, what was missing, and we were told that there was no way they could do anything there as the flight was getting late so she will inform Delhi office about he incidednt.

On reaching Delhi we lodged the complaint with Emirates ground staff. Copy of the complaint is attached herewith.

I am very concerned and disappoints that these types of tempering and theft occur at Emirates. Pls let me know, what happened to my complaint as I am in India till 24th August only and will be leaving for Johannesburg n 25th August.

I am concerned that this incident happened to me on 7th August and today is 13th. And the message, so far, I got from Emirates is that they are doing the investigation. I have nothing to do with this investigation. The investigation that emirates is doing is for themself, but I have lost my goods, (that even emirates has acknowledged) What about that???

I claimed $650 for the damage as the stroller has been totally unusable now.

Airlines rejected the claim, saying some weird reason.

I travelled by Emirates on 14th june 2009 from Mumbai(india) to lagos (nigeria) via Dubai and I had checked in only one baggage (that means I had put all my belongings there).

We waited in the aircraft after boarding ath the Dubai airport for almost more than 2 hours and the pilot announced that there is some problem in the baggage system.

On arriving at Lagos with more than 2 hours of delay i found that my baggage has not arrived and its was about 9.30-10.00 in night. Clearly its fault of emirates.

On the airport there was no emirate staff available to listen and non of the airport staff were willing to talk. I was in complete fix. One airport staff showed some courage and noted my baggage tag no. and my phone no. on the pretext that he will call and inform me once the baggage is arrived.

I left with nothing some how managed to check in hotel , i had no pare cloths. Next day I had to buy new cloths and business suite for my meeting which i cant cancell. I sent mail to emirates to which i got a reply that we will investigate. I tried calling Emirate office in Mumbai and Dubai for which I spent more than 10000 naira but of no avail. their customer service officers wanted the complaint reference no. but i did not understand from where I will give the complaint no. when there was no one to take the complaint. I spent 2 nights in hotel. next day evening i went to airport to see if my luggage is there and after much struggle I managed to see my luggage and finally got the same.

After i called the beijing baguages-stores,they now tell me that the same day i traveled with my 9 bags with these reference no8ke15675 via dubai to lagos.then later i called Dubai-baguages stores with these no.+97142032233 and the answer was the same(the same flight EK781 that i came back with it carries my 9 bags).i am so pleased to who-ever it might concern, to called in order the management of Emirate office in nigeria-lagos air-port because the Ground staff(naming NAHCO that is handling off&load luguages in flight are not good at all.i.e stealing,not supervise very well expecaily the team that work on 31st night flight because my baguages landed in lagos according to what beijing&Dubai stores said. ).meanwhile my 2 baguages is still missing.

We complained to Mr J. Varghese (Emirates staff) and handed over the receipt and the indemnity bond. He simply said nothing can be done about it. When we insisted on registering a complaint he got furious and started abusing us. He physically tried grabbing the receipts from my wife. The footage of this would be available from the CC TV records in the airport. The staff acted like a bouncer in the airport and threw in a lot of verbal abuses.

5) Now today we again try calling them up and calls just keep escalating

I am not trying to file for damages or the harassment we went through. I just need my Ship Model back. Can any one help me trace my baggage?

Sadly, our baggage was delivered with completely damaged carton and they just put the items in a big Emirates plastic bag. I had no idea whether I lost some clothings because i did not have a list of what I put inside the carton but evidently some clothings where damaged and were became dirty with grease like substance. I have taken some photos of the plastic bag when it was delivered to us before I opened and checked for our items. I also kept the baggage barcoded tag with me as proof just in case needed.

I am writing to express our disappointment with the service we experienced on our recent flights from Heathrow to Melbourne resulting in the loss of one nights accommodation.

We arrived at Heathrow and were informed that there was a delay to the flight of about an hour (which later turned out to be more like 4 hours) and were told that we would not make the connecting flight and had therefore been moved from the 0230 to the 0930 flight from Dubai to Melbourne. We were assured that due to this delay we would be offered hotel accommodation at Dubai as well as free refreshments. In total this resulted in a delay of around 12 hours.

Once we arrived at Dubai, we were told that we should speak to the ground staff who were expecting us and would help us out and look after us, however on departing the aircraft it was clear that Emirates staff were not willing to help us, nor did they have any idea what was going on and they certainly were not expecting us. Because of this we were forced to spend around 7 hours wandering around Dubai airport with no money (we didnt expect to need any for a planned 2 hour stop), no food and no water. This was also the middle of the night, and the promise of a hotel room never materialised. When I spoke to an Emirates staff member I was told we could have food at the restaurant but not until 6am. I asked for a glass of water but was refused!

At this point I was quite dehydrated after a 7 hour flight, and I was then forced to wait another 4 hours for the restaurant to open before I could get a drink. When we finally departed Dubai for Melbourne we did so on a 737 not the planned Airbus. As I said, I specifically booked a flight on an Airbus due to the extra space and the ability to fly from DXB to MEL non-stop.

To add insult to this we were told we had to stop off in Singapore further delaying our journey. We were told that we would be stopping for a maximum of 1 hour to refuel and that we should stay on the plane at Singapore. However, when we landed at Singapore we were told by the cabin crew that this plane was terminating at Singapore and we needed to get off. We then had to wait at Singapore for 2 hours before getting back on the same plane for another cramped flight to Melbourne.

What this resulted in, apart from the terrible service received from Emirates staff, was us losing the first nights accommodation of our trip, a night which we paid a premium for due to it being the Grand Prix Weekend (the reason for our trip). This also resulted in us having to go straight to the event from the plane, having missed 2 nights sleep because of the delays. What should have been an enjoyable once-in-a-lifetime trip, turned into a nightmare journey and meant we had to watch the Grand Prix suffering from stress and tiredness. The actual financial loss caused by Emirates is around 300.

We lost our some items from the baggage. Actully Emirates staff anounced that we dont have enought space in the Air Craft at New York Airport, so please submit your hand Baggage at the Emirate Counter and you can pick up the hand baggage at your destination airport. we received our baggage, but we are missing my Brand new Cell phone and Digital Camera from that baggage. i complain many times. there is no reply from the main office.

I traveled on 26/09/08 from Bangalore to Milan (via Dubai). But my luggage did not arrive on the same flight. For 2 days I had repeatedly called the local emirate Milan office to track my baggage status as none of the emirate staff had contacted me regarding this. On the 3rd day I was given a number of the courier office which was assigned to deliver the baggages, when called they said they would deliver it only the next day as their trip to the Milan city for the day is over. Finally my luggage arrived on the 4rth day around late evening.

This is the summary of what actually happened. Kindly note that the purpose of my visit was purely business and I was stuck without any proper outfits. After inquiring with the emirate staff on arrival, I was assured that I could make purchases until my baggage was delivered and the amount would be reimbursed later. I reconfirmed this twice later before making any of my purchases. Milan is a very expensive city and I had to buy formal wears, without which I really couldn't have attended my meetings (which was the sole purpose of my visit).

Now is the part of Humiliation I had to go through and is still going on (fighting for my reimbursement). When I called later to reimburse the amount, the Emirate staff- Milan said I will have to go all the way to Rome, and the staff gave me several other numbers, which passed me onto another set of numbers and this went on. Finally after loads of rude encounters with emirate staff, one decent staff said I would be eligible only for 100$ (when I had to spend around 350EUR, all purchase were made only after confirming with the staff) since as per records I received my baggage within a day. When I told that I have proof that I received it only on the 4rth day, the Milan Staff told me that I can reimburse it only at Dubai while returning as that was the point where the baggage was held.

When I finally reached Dubai, the Emirate staff took a written complaint from me (which I realized later was only a formality). They then asked me to contact Bangalore, since I started my trip from Bangalore. Finally when I contacted Bangalore they told me the same old lie, that I received my baggage within a day. I wouldn't have contacted regarding reimbursement if it was only a matter of a day. But this was a case of 4 days. And to top all that the extreme rudeness and irresponsible behavior of the EMIRATE staff. And calling their customer a lair in order to save their back. I am still waiting for their response.

Lost my checked in baggage twice, during onward jpourney and return. Complaint was given twice. No resposne from Emirates received, then filed a formal one with canadian transportation agency. It was a huge task to extract out atleast few dollars from them for my valuables. The Emirates staff was the worst ever as they were of no use, dubai and london emirates staff are not there for customer service, but for chitchatting between themselves. I waited in front of their counter for more than 10 min for a response. During onse instance they were having a hot discussion about taking maternity vacation. The worst c.service i have ever seen. Emirates is good airline until you have a chance to deal with their valued staff.. a bunch of useless *** *****

I was travelling from New York-JFK to Chennai via Dubai, with 2 checked-in's and one carry-on on Dec 27, 2008. At Dubai (there the date was Dec 29, 2008), the crew asked me to hand over the carry-on and collect it when I board off at Chennai. The crew said there was no space, but they did not even try to see whether the carry-on could be put into over cabin. Moreover, it was a regular sized pullman with allowed dimensions for carry-on. In there, I had a laptop and some clothes. The crew tied a tag to it and handed the half of the tag for identification. I was under impression that the the pullman would be kept in some closet within the cabin, and would be kept at the exit when I borad off.

For a disappointment, I did not see any of the baggages outside nor my pullman when I exited. I asked about my pullman, and I was told that it was checked-in and I would collect at baggage claim. I collected my pullman along with my other check-in luggages and went home. When I opened my pullman, I did not see my laptop. But, the power cord for the laptop was still there. I rushed back to the airport. I was back at the Emirates airport office within 2 hours. I told them that the laptop was missing, showed them the power cord too, and explained them it was a carry-on, and I was asked to handover to the crew before boarding at Dubai. I was asked to write a complaint, which I did.

I was told that I would be contacted in 2 weeks. But no, they did not contact me. I had called them after 2 weeks to see the status of the claim. They did not have an answer, but said, a letter will be sent in next 5 days, they seemed polite, and it seemed like someone else, not these folks who talked over the phone, was looking into the claim. The days passed, no letters, no call. I called them up again, they again said they were sorry for the delay, the claim was still being looked at, and I would be notified in 5 days. I told them that it was my laptop and i need some action, some responsibility shown. They said, this time surely I would get the letter in next 5 days. But nothing again.

I called them today (Jan 29, 2009), they said, it was my mistake to bring valuables in checked-in luggage. Come on, I did not check-in the pullman that had laptop in it, but you, Emirates, did. How could I be responsible for that action? What you, Emirates, did, resulted loss of my laptop which is worth USD 900. But they kept denying they could not do anything about it. It was a very bad experience, and it was the first time I flew Emirates. The days to come are going to be very tough for me to digest this.

I even reported the matter to Skywards as attached below but unfortunately no attention from their side till date. At the Luanda Airport I was told by the Duty's Manager SAA that he cant help me on the matter as the Admin does not work on Saturdays and Sundays and I was further referred to SAA and Emirates Help desk in JNB.

On reaching JNB airport help Desk for Emirates and SAA, there was no response what so ever and they could hardly offer any help even the Duty Manager refused to attend to the complaint. which was in a sense insulting for a Silver Card member of Emirates not beind attended for the baggage lost at the same Airport. The Emirates Desk attendants were in a confronting way argued on the matter blaming the whole thing to SAA and SAA attendant's tried to do the same not resulting in for any solution as the Sr. managers were not involved and when involved on my request they refused to show any interest. I was told that I need to have Visa to get my claims sorted and I have to go out of JNB airport to see the personnel at the Help desk but also don't work after 6 pm and so I should forget about it now. POOR RESPONSE. even the SA attendants did the same and refused for any help.

I had my Emirates flight( (EK513) on 5th of Jan 2009 from New delhi to Dubai and finally to London Heathrow. Instead of leaving at 4:15 AM in morning it was rescheduled at 12:05 PM in afternoon without any prior notice hence there was delay of 8 hours. When asked emirates staff about my time of arrival at London they had no idea about it. I reached Dubai airport at 3:00 PM dubai local time. I asked emirate check-in desk to make my transport arrangement from London to Bristol as Im going to reach late at night at London, but they informed that they can't do anything from Dubai but emirates people at London can help in this regard.

Dubai flight (Flight # EK 005) was supposed to depart at 4:30 PM; again there was one hour delay and flight departed at 5:30 PM. I reached London airport at 8:45 PM. From London I had to go to Bristol which is 2 hours distance by bus. By the time I finished my immigration and collected my baggage it was 9:30 PM. I asked emirates desk at London about the transportation arrangement they informed me that they will not be able to help me, but I can take taxi from London to Bristol and emirates will refund my money. By the time I reached home it was half past midnight. I was scared as I was traveling late at night all by myself with lot of luggage. I need my refund of the taxi bill of 150 GBP ASAP. Emirates should atleast inform the travelers on time that the flight will be delayed so that they can make their backup plans. I knew nobody in London to stay overnight there; emirates should have atleast taken a responsibility of dropping me to my destination. I would never taken emirate tickets had I known that I will be reaching home so late in night. Emirates should refund my money back.

my first time of travelling emirates from china to ghana then we had a transit from dubai with flight no. EK787. at dubai airport, befor we embarked on the plane, a flight attendant in airline uniform collected ma hand luggage ostensibly to make me comfortable on the flight. which i did, there andthen she use a security seal to lock my luggage, when i was about to board the plane she took the luggage at the entrance to th plane.

on arrival at he accra airport i realize my bag has been tempered with, which the security seal has been broken, when i open the bag a small sack containin 8 mobile phones and 25 wrist watches were gone, i reported to the information desk immediately and a lady in a uniform check and comfirm it, she then took my tag on the hand luggage and asked me to write to the station manager and list the missing items, which i contacted my lawyer and he did, and up still now i have not heard from anybody not even a reply of the letter witten to the office am highly dissapointed,

am lodging this complain now because if i dont hear from them, with any good reason i would ask my lawyer to take any neccesary action then would proceed to the media in ghana.

To my surprise, Emirates Airlines allows special treatment to UAE VIPS even if it means endangering passengers. On a flight yesterday there were 13 falcons in the cabin on on the plane sitting right next to passengers.

Our complaints solicited the response this is a sheikh.

What is worse, they would not even let us off.

Sad I had a better impression of Dubai. But certainly Emirates is not my airline any more.

Suffered mental anguish. Visions of snakes on plane. Imagine flying with a live falcon next to you.

I just travelled on 17th sep2008 Toronto to Islamabad via Dubai with my 3 kids. i had a reservation for the basnet for my 6month old Infant ,At the airport ground staff Toronto didt gave me the basnet. person issued the boarding passes was very rude and ignored my all requests to give me basnet, the same person was in airoplane before we fly from Toronto. I asked about my stroller ,that can i get my stroller at the Dubai Airport and he replied in the Airoplane do You know will arrived at Dubai alive?

This was my ist Time experience with Air line. Do [they] have this kind of attitude and service for custmers? without manners ,without customerservice ,i need all my questions to be answerd and the action against the person responsible ,who made my travell missrable ,uncomfortabe with my infant and childerns.

MENTAL STRESS, fear and threating attitude SCARED ABOUT TRAVELLING THOURGH EMIRATES.

I'm sorry that I was expecting lot more then an apology latter from [their] office and by the way please do not shear Emirates Policy regarding discriminate against any race or people because having a policy is one thing but implementations of the policy is all lot of different thing and please remember " When dealing with customer always remember that you are not dealing with a creature of logic but the creature of emotion"

I have made such a strong allegation to [their] establishment and [they] think by sending an apology latter will take care of everything, Instead you should be worried and wanted to know more of the incident to rectify the problem that [they] are Ignoring or so called Systematically blind about it.

Perhaps [they] should have read my complain form with little more attention, I have clearly mention that I have faced smellier attitude ON THE WAY TO INDIA and find no difference in attitude on the way back. If cabin crew thing that they are batter then some black or brown skin then [they] need to revise you so called Emirates Policy, or if your South East Asian rotes of cabin crew thinks that South East Asian passenger are not worthy of same service then there European counterpart then they along side of Emirates Airline should come out open and admit it or stop your south east asian rotes service or perhaps [they're] in wrong business.

I was and still am amazed that [they] could not find it out the same problem which we have witness four time in a very short period of time and by the way that as many time I have travel with Emirates " from KARACHI to DUBAI then DUBAI to MUMBAI and return. [They] claimed that Emirates Airline does not discriminate, So what [they] called discrimination when launch full of passenger waiting to be abort and emirates airliner crew come to called First Class passenger first and Simply Ignore all women and children and elderly passengers and why we pakistani "seven of us" escorted to different custom line then other passengers. " keep in mind we had connecting flight and we ware not stepping out from dubai airport and One guy ware present all the time to have a watch on us and I have been told that I am not allowed not even go downstare in duty free for shopping .

I am sorry if that is not discrimination then I would like [them] to send me interpatation of discrimination. and please don't send me those apology letters any more. I would rather taken into the confident of [their] course of action and compensation for such a painful experience with THE EMIRATES AIRLINE. I have felt second class citizen or less then human. the way I have treated with emirates airline crew as well as there customer affair office.

No food served. Baggage Lost. Continous miscomunication by airline customer care

Mental agony Physical pain due to hunger Monetry loss due to loss of baggage Monetry loss due to travel to airline office multiple times Monetry loss due to multiple calls to airline customer care without any result

I made a reservation (for July 9th 2008) on Emirates airlines on June 21 2008 for myself and me infant daughter flying from Washington USA to Lagos Nigeria. I asked for the fare for my daughter as mine had already been paid as it is a return flight. I was given the fare and was also charged $150 date change fees. I sent a money order to Emirates airlines in New York on July 2nd through USPS Express mail.

On July 5th I called Emirates to confirm receipt and was told the money order had not been received then asked USPS for a proof of delivery to be sent to my e-mail box. This was done same day (July 5th).With this information, I called Emirates again and told them that USPS has confirmed delivery, an agent informed me that even if they had received it my travel details could not yet have been updated since this was the 4th of July weekend, but that it would be done on Monday 7th July.

On Monday I called again, I called 3 times before I could get someone to commit to call me back the next day with information as to what happened to the money order. 8th of July, Emirates informed me that they had received the payment and would send my e ticket via e-mail same day. 9th of July morning, nothing had been sent, I called twice and promises were made that I would get the ticket in my box. I told the agent I would be leaving home for the airport by 2pm and so would need the ticket mailed before then, she promised to get it sent in 15 misuse also informed me that my flight from Washington to New York which was on Delta airlines had been confirmed and that my daughter would not be getting an e-ticket for this part of the flight because infants fly do not get seats on domestic flights and so are not issued tickets. The time then was 11am. By 2.20pm nothing had been sent.

I went to Dulles airport with only a print out of my reservation details. At the Delta counter, I was informed that my name was not on the schedule, I called Emirates airlines and was given a ticket no which I relayed to the Delta staff at the counter. At the point of giving me a boarding pass, the Delta staff informed me that no mention had been made of my infant daughter on their flight and so she could not go on board with me. They said I would need a paper ticket for her because this was an international flight. I called Emirates and they were insistent that as an infant, my daughter did not require a ticket. Needless to say that I missed that flight and could not get another for that day.

Emirates then booked another flight for Monday 14th on which I would have to get to Dulles airport latest 4am to catch the flight going to JFK through Delta for 6.30am.I had to immediately buy a ticket for my daughter for the same flight. On Sunday 13th July, I called Emirates office to ensure that my flight was confirmed and was then told that the complimentary hotel earlier booked for me had been cancelled as I would now be spending longer than 24hrs in transit so I would have book another hotel for myself and also I would have to collect my luggage at Dubai. My flight to Dubai from JFK leaves at 11.20am on the 14th July 2008 and arrives Dubai 8.05a.m.on the 15th I then leave Dubai for Lagos at 9.15a.m on the 16th July. This change in booking is through no fault of mine.

I spent over 1 hour on the phone to Emirates at the aiport in Dulles on the 9th wasting time,money and effort only to be told this. By missng that flight,I missed my son's valecdictory service in Lagos Emirates cost me an extra 96 dollars in ticket fees to Delta for my daughter because of their negligence. I had to spend 4 extra days unplanned for in the USA due to the missed flight. I'm also now expected to pay for my stay in Dubai.

I have traveled through Emirates from PARIS -- DUBAI -- MUMBAI on 30 July 2008 and arrived in Mumbai on 1 July, and Yesterday only I got my baggage. In that baggage lots of item were missing, I need a compensation for my lost items and for inconvinence.

No care or concern for any of my requests. Kids next to my seat in the economy class were treated as business class. Upon my asking, the BUSBOY's (based on my experiences and the cheap level of service, this is what they deserve to be called) response, oh we are out .... I asked why were they treated and provided differently....oh we are out of stock! I had brought a kids stroller that they authorize to bring on-board, on both trips from London to Karachi and back, they were forced to be checked-in, no other means of stroller-type service was provided, they knew I am traveling with two kids (one infant).

Three hours of layover left me carrying the 3 carry-on pieces and holding the infant. The Emirates person at the counter in Dubai for filght Dubai-Karachi, intentionally without informing me changed my seats from front (where a bissonnette can be placed), which were already confirmed at the counter in Karachi, to elsewhere where no bissonnette can be placed. On-board I got furious of this and all your so called representatives had to say was ...oh we can't do anything!

I am thinking of filing a discrimination lawsuit. Everyone I meet from today on..will be hearing my experiences flying with Emirates.

My husband and I collected enough air miles each for a free trip to Dubai, last year we tried to redeem them and quite honestly it was more hastle than it was worth so we ended up not using them there were so many barriers in the way that it was near impossible to do this. My husband unfortunately died last year at 39 and I have since been trying to transfer his miles to my account I was the on line administrator on both our accounts. Emirates refuse to do this because my husband did not leave a will and therefore can not produce an order of probate or will, I have however produced the death certificate stating I am his widow.

I feel saddened that the company have treated me like this under the circumstances, I feel they have been unsympathetic and are using every tool they can not to transfer the miles. I have been unable to use my free flight because of this dispute which has been going on since Sept 07 in total 8 months and some of my miles expire July 08 so they now will not be able to be redeemed as I was wanting to redeem both of the free flights to take my children away this is now impossible.

My husband and I spent thousands of pounds travelling business class to accumulate these miles it is really wrong and I want to highlight what they are doing. I really dont wish to have anything else to do with Emirates they have been the most obstructive people I have come across since the death of my husband, I am so annoyed at their attitude that I have said I dont want anything else to do with them and to close my account along with my childrens accounts, I feel quite strong about this dispute because now being a single parent I was wanting to take my children away with the two free flights I had and now that is not possible because of them being so obstructive.

I can not believe how bad Emirates are, this is what happend to us, is there any advice you could give us we need to make a claim but they just ignore us. I would never fly with them they have to be the worst airline.

When we come to leave the Philippines my wife was refused to board as she did not have her old passport with her, but she did have a copy and her visa, income tax papers, copy of her old passport, bank statements, council tax, house bills, wage slips, p60, they abandoned her in the airport at 2am, I had to leave her because I had no visa to stay in the Philippines. The immigration & Embassy did not have a problem with her, they said she could go back to the UK, they told her to demand Emirates to take her back to the UK, she came home one week later costing 300 extra.

she was a lone female in Manila no family or friends she was left to defend for herself to find a place to stay at 2am with no help. They left her on her own did not get a taxi for her or get a hotel, she was very frightened. She had to get protection from a security guard, Emirates staff not helpful, very rude and thought it was fun to do this to her.

I contacted Emirates a 2 weeks later when she was home to complain, they had taken over one month too reply then to be told they do not take any responsibility for leaving her in the Philippines or for scolding her leg when they dropped a hot meal on her lap in the aircraft, all we asked is for them to say sorry and pay us out of pocket expenses. my wife had not seen her family for 8 years and this was ruined by them and cost us extra 1000, all I asked them for was to say sorry and pay out of pocket expenses but we got nothing.

i have all the reciepts ect. but thats not my point my family saved for our holiday for months of hard work that ended them been worried it also had me off work for 2 months when we got back home from our so called holiday thanks to emirates poor service i ended up with bad head lumps.

WHAT HAPPENED: I firstly was sat in the wrong seat. i was sitting on the edge where attendents where using there trollly to smack my head i was lucky enough to still have one by the end of my flight. I asked politly several times for them to see if im sleeping to pat me on the shoulder to lean in, so that didnt shove my head in with the trolly. by the time the smacked my head several times i was hammered i asked the attendent for water as i was getting dizzy, she asked me to wait how can you treat someone like this.

I didnt recieve my water. i actually had to get up and force myself to walk to the toliet and drink some tap water. i ended up asking the attendent for my water she said OH IM SORRY I FORGOT. I am not pleased with emirates and i want something done about there poor service me and my family didnt deserve this. the damage was i was treated medically and was told my doctor that was the reason i couldnt sleep as i was at fright every time i sleep i would wake up suddenly. i also suffered from emirates and my holiday ended up a disaster.

I have still not received any e-mail from Mr. Amarnath so I am sending this to your attention to show how Emirates is behaving towards the customers. Once I got mail from CA saying that they will pay me $155 but that is not going to cover all my expenses and losses. I have shown what I have lost and until now I have not heard from CA team. If Emirates think that not responding to the customers is their ultimate resolution to this issue I will move forward and then choose a legal route to approach the Emirates. Hope we can resolve this issue in a polite manner.

I booked a one year open return flight with Emirates to Thailand from the UK with the promise of one free date change. This is stipulated in block capitals on the invoice (AS PER SAM, I believe it says). I was volunteering in Thailand and got the chance to volunteer in Burma nearing the end of my trip. I thought it would be easy to go to the Emirates desk at BKK and change the date. Free. They refused.

They refused even to help, except to give me an incorrect UK telephone number. I had to ring my travel agent in the UK to get the correct number for the helpdesk. I spoke to Emirates UK, at great expense in the airport. Thet said that they may be able to do something but I had to call back in three days. Which I do not understand. Surely it is just a simple case of checking notes and changing a date

I have spoken to Emirates UK by email, and explained that I can't call them as I am now in Burma - I can't afford $6 a minute. I also can't afford $150 to change the flight as I am a volunteer, and also that my contract stipulates that I am allowed a free date changed . They have repeatedly told me that I the rules are simple, all changes are 75 pounds (UK), so I am left with $20 of international phones calls on my credit card bill -for nothing- and an impossible to pay fine to change my flight date. I know it does not sound like much, but my budget is less than $10 a day

I feel robbed, and disgusted by their (in)actions I recommend anyone wanting to go abroad to do this kind of work avoid Emirates like the plague. I could stay in South East Asia for almost a month doing volunteer work where it is needed if I didn't have to pay this ridiculous charge.

On my return flight from Kolkata with Emirate EK 547 on 22.02.08 at 08.55am, on the way to Zuerich via Dubai, my digital Sony pocket camera was stolen from my handbag in Kolkata International Airport. I placed my handbag on the belt for security check and headed for body check for Ladies. I came back, picked up my handbag, and only in the plane I realized that my camera was missing. Either a passenger bound for Dubai or the security man (I suspect, since the zip of my handbag was partly open after the screening) stole it, but I was too fool not to verify my handbag there and then.

I have been traveling 30 years but never had such a bad experience. The sad thing is all the pictures taken along with my son, who visited after 14 years, with elderly grandparents, families and relatives are completely lost now. I feel really miserable. I would be really grateful if someone could at least retrieve my pictures which is more important to me than the camera.

After searching all across the airlines website for a complaints page I managed to find a local email address as a point of contact to file my complaint

I am a Skywards frequent flyer member and have travelled on a number of airlines and also on a number of Emirates flights and the flight EK303 from Shanghai to Dubai on 16th Nov 2007, was indeed my most traumatic experience

Let me recap the whole flight experience

Take off from Shanghai around 11 pm with a minor delay

Dinner was served : the bread was cold and stale, the food was tasteless and there was no wine to accompany the food. When I did ask for a white wine to go with my seafood meal I was rudely told that it was coming. However by the time it did come I was done with the food (whatever that was palatable).

Clearance of the dinner plate : It was well into the wee hours of the morning before the dinner plates were cleared. When I did ask to take away the tray so that I could get some sleep, I was rudely told that they would be back but was quite some time

The flight entertainment was good, the only positive thing on the flight!

Breakfast was also quite tasteless and once again there was a delay in clearing the trays

I asked for a customer satisfaction form and made my feelings known about the service received, not knowing the worse was still to come

ETD Dubai was approx 0500 and we seemed to be arriving about 45 minutes earlier which we were happy about, however due to the fog the flight was diverted to Abu Dhabi

After landing in Abu Dhabi we were asked to disembark the flight while Emirates coordinated return to Dubai, and that was the last we heard from Emirates staff for the next 7 hours.

While we waited at Abu Dhabi terminal like cattle, we had no information, no food, no drink (unless at personal expense). All other stranded passengers of other airlines were taken care of!

The airport authorities could tell us nothing. No Emirates staff to assist and advice whether we would fly back or road transport was being arranged (an hour away from Dubai by road).

After the 7 hour delay in the terminal we were asked to board the flight, which was still quite filthy after the previous 8 hour flight.

What was most surprising was that the crew were changed. Emirates took care of their crew by sending them home to Dubai but their paying passengers were left hanging like lost baggage with no knowledge of where and when they would be attended to. This was most appalling. Considering that a flight crews responsibility is to take their passengers safely from port of embarkation to port of disembarkation this treatment was quite appalling

Some passengers decided to walk out of the airport and the new crew had no idea of how to locate these crew and this resulted in another few hours delay

After taking off and landing in Dubai the airport bus which transported passengers from the plane to the terminal did not communicate any information that the first stop was for transit passengers only and that there would be second stop outside immigration for all pax disembarking in Dubai. Everyone got off at the first stop!

Baggage took so long to come out and even the information board stopped displaying EK303 which resulted in panic that our bags were lost

Finally walked out of Dubai airport 12 hours after original ETA

Overall an absolutely horrible journey and well below the expectations I had of Emirates, which few years ago was considered to be the best airline in the world. Having flown with EK before I absolutely believed it but after this experience I am furious with the airline and its concern for its passengers.

The best and most effective form of advertising is known to be word of mouth and after this poor management on EK303

Added a new perspective to the Emirates tag line Keep Discovering!

After my complaint, two weeks later I received a response from the Customer Service, surprised about my taste in food and claiming that the incident was beyond their control...was taken aback by their response by which they tried to wash their hands of any responsibility, and as a so called goodwill gesture offering me air miles....whatever makes them think I would want to travel with them again!

While returning to India my luggage got delayed (more than 2 days), and upon receiving the same number of items were missing. I have sent about 15 reminders to airline's customer affairs division, but as of today I have not received any reply and about 2 months have already elapsed. It is shocking and surprising to understand the manner in which so called reputed airlines operate . My file number was dated 8th November, 2007 .

it is.

When I complained again and ask her. How could you do that to us? Would
you like somebody do it to you and your family? I want to sit with my
family?
She responded seems like you are problem and trouble maker. let me
take your luggage off the planeI got more upset and i said, i work at
one of the JFK airport hotel. i am manager, Don't tell me that i am a

problem or trouble maker.

we flown to Dubai via Germany with out a basking for my son.
this happened again in the Germany.when i asked for the seat with
baskin,no help there either.
it was very uncomfortable to have my son sleep on our lap for almost
14hours.
when we arrived in Dubai for connecting flight to Tehran, i asked them
again for a basking no luck there either in front of our eyes the
flight
attendant clime over our seats to give a basket to the passenger in
front of us, when i asked her why we can't have one for my son. with an

apologies she shut the door to our faces.

when we got to Tehran Airport,I found out our luggage was missing.
when i request for inquiry, they told me to come back tomorrow morning
to see if your luggage is here or not.
our next flight will be here 2.45am Sunday morning but call us at 7
am..
we had purchased tickets to travel to holy city of Mashhad to see my
ailing uncle.Unfortunately we had to cancel our trip because we had
nothing to wear.then we bought some clothes and dippers for my son.

we had to pay a penalty for cancellation.

After 3days in Tehran we received 5of our suitcases. they were damaged.
when i asked for somebody to look at my luggage from airline, they told
me to come back in the morning.I had to travel between Tehran to the
airport which it was almost 40kilometers each way and pay for a taxi.
we wasted time in Tehran and end up paid for the room which we did not
want to stay.
after long frustration, i spoke to a gentleman who is a representative
for your air line at Tehran airport..
He assured me that he will find my luggage or he will make a Case and
will offer me $200.00 US dollars for me to drop my troubles to drop my
complaint in these matters.
he asked me to go ahead with my travel in Iran and give him a call in

the morning.

we did that almost every single day.
i came back to Tehran to follow up on this matters and i went to the
Emirates office and i spoke to a lady who she said she is in charge of
lost luggage.
she asked me what was in side the suit case? i replied i have no idea.
the only thing i remember is a video camera, one bijan perfume and one
men's boot.
she insisted that i write these three items only and i refused to do
so.when i asked her to be honest, if she was in my position can she
remember what was in that suit case?her answer was no.
before i met this lady,somebody from Emirates office at air port called
me for a fax # to send a claim forms and i gave them a fax # .
in my disbelief the fax arrived 2days before my return to U.S.A.

i had that fax with me when i met that lady in Emirates office.

i chose Emirates because they are one of the best airline in the world.
with my experience,you have made my vacation a disaster the worst
experience ever.
still i did not receive a word from Emirates regarding my luggage.
i am writing to you with respect and i want my compensation for the
inconveniences,loos of time,money and valuable gifts.

i was so embarrassed to face my family empty handed.

We recently flew with Emirates airlines and was severely disappointed with how we were treated, I will list a brief as possible, decisive email of my experience:

We unfortunately traveled without my India visa from USA to India, via Dubai. I was not informed on boarding either plane that a visa was needed, how ever I am to understand this is my responsibility. I visited the customer affairs office in Dubai upon our rejection from India and prompt return to Dubai to explain the situation, to see if we could purchase new tickets and change our final return date.

Emma Quai was the Emirates staff member who addressed this situation. Within a brief conversation I was attacked by her accusing me of being I quote Typical of the English and their Imperialistic ignorance following an explanation that we no longer have global dominance. I was called directly ignorant without reason and very unfairly as I never mentioned England or any form of Imperialism, I live in America. After asking her why she is attacking me without any relevance of conversation or situation? she stood up panicked after realizing her actions, walked out without an apology.

I walked next door with my girlfriend and changed our return date from 29TH December to 8th january. We were told the ticket has been requested, please call us on 2nd Jan or visit Emirates Ticketing to confirm our seats, the ticket change is in the system, we were issued a reference number.

I call 9am Monday providing the supplied reference number, my girlfriends ticket was confirmed however strangely they had no record of both myself or my ticket change? I was informed that it is company policy if you do not turn up for a flight you lose your ticket, there is nothing Emirates will do, and they have no record of my ticket change? I changed both my girlfriends and my ticket together, Additionally paid for these tickets, how does my ticket vanish?

On the 4th I arrive into Emirates office in Bombay India to discuss where my ticket has gone? They inform me I never called on the January 2nd and therefore lost my ticket?

I inform them when I called they did not know who I was and the reference number was not valid, thus the frustration is apparent. Now they know about the ticket change we made?

I contact Arrow Travel whom I purchased the tickets from originally for both myself and my girlfriend, they call Emirates NY (USA) Emirates confirm with Arrow travel our ticket is in the system, it is confirmed on the 8th as originally requested, I am given another reference number to confirm this. When I enter Emirates office again they inform me this reference number is not in the system and again I have no flight.

I contact Arrow travel again, Emirates confirm my ticket is indeed there and confirmed.

Next day I go to Emirates, again they tell me I do not exist, it is now the day of the flight. They offer no help, only to put me on standby but expressed that I am certainly not a priority and it is a busy flight.

I fly to Dubai on a new tickets from Cathay Pacific as I lose hope with Emirates.. We arrive on the 8th for the flight to NY. My girlfriend is offered her seat, AGAIN I do not exist in the system refused entry on the flight.

We are forced to cancel my girlfriends ticket, 2 days later we find a seat on Emirates airlines to finally return home to NY.

Emirates prides themselves on customer service and are keen to improve their service, I was very satisfied on my journey onboard the service was exceptional, it is extremely unfortunate that once on the ground the service was cruel for lack of a better word.

The experience consumed every day of my vacation, and entirely ruined it, and added great expense. Both my girlfriend and I are extremely upset and surprised at how we were treated, I have never experienced such horrible treatment before.

hotel and flight costs of $6000 and a nervous breakdown, and absolute entire ruined holiday.

emirates people stopped us from boarding the flight right in front of the plane. we were held at the airport without any sort of assistance. My family (including a 80 year old lady) was had to spend the night at airport with out any warm clothing. They forced us to buy complete new ticket. as a result of the cold both my sons got fever, my wife was crying whole right with shame and i was running all over the airport trying to find what to do. the forced us to buy new ticket at about US$5,000.00. the person in charge impliedthat if we don't buy new ticket all of us might end up at dubai jail. i was so stressed that after returning at orlando, fl, i wnet to see a doctor and the doctor prescribed me some sort of medication.