Emirates

I had made a request to cancel my trip to Hamburg. It was done. I congratulated for it, but what annoyed me is the refund was not done until now at the end of May. The request was done in mid-April 2012. I thought the airline is considered one of the best, but I found that it's terrible. At the counter, it was said that it would be settled in 3 weeks. But now, one and half month later, there is no action at all. They said all of it will be done in Singapore. Wow, what hassle. Are they going to refund my money back about RM 4000 or to swindle it. That makes my headache. Does the shareholder, partner, or owner know about this? Will they do their job well and refund me nicely. I will pray that Emirates will not cheat me with no responsibility done on me. Will anybody from Emirates read this, take action on my behalf, and refund back nicely as usual?

On May 18th, 2012, I checked airfare from London Heathrow to Islamabad for July 5, 2012 and return fare on September 6th, 2012, which was 661.21. I then started the booking process and when I made the payment through my VISA card, the fare deducted was 686.21. During the process, I got the confirmation that the booking process has been completed successfully, but I neither got an email confirmation nor got a booking reference number. Next day on May 19th, I talked to the London Emirates office at phone number 0871-703-7221. The lady checked the booking status and informed me that there is no booking against your given flights and dates.

Ultimately, when she checked the payment, she confirmed that my payment has been received. After half an hour process, she confirmed that due to the online system problem, they were not able to confirm my booking; however, they have done my booking and she also given me the booking reference number, which is **. At the same time, I found another discrepancy that on May 19 (today) the online system is showing airfare for 661.21. This was shocking for me that on the 18th and 19th of May, the airfare was being charged at 661.21. So why during the same period was I charged 686.21? You are therefore requested to kindly investigate the matter and refund the extra amount charged as I am a student.

I wrote another complaint on April 14, 2012; however it was not published at all. Anyway, here's what happened on that day:

On April 14, 2012, around 12 midnight, I went to the airport as a chance passenger for flight Dubai to Manila. I went directly to the Waitlist Counter (A39 & A40). When I approached the counter, the staff informed me that since my ticket is PAL (Philippine Airlines), I'm not entitled for waitlist. I asked them that I only came as a chance passenger in order to be home on the morning of April 15, 2012 to attend my father's 80th birthday. I told the ticketing agent that I was offloaded from the boarding area last April 12, 2012 (my original flight) and I informed the ticketing agent that I already made a complaint of irrational offloading and that my vacation was ruined.

I asked the ticketing agent near A40 counter for a little consideration to accept me as a chance passenger; she declined to accept me as a PAL ticket holder and she suggested that I talk to the ticketing supervisor. Therefore, I went there at Emirates Ticketing. However, the staff said they could not help me and that incident that happened last April 12 was not their concern and suggested that I should talk to support supervisor. One of the ground staff pointed me to their supervisor; however, the supervisor said that I should have made a complaint on the same day. I said I already did make a complaint and no response or action yet. He said he could not help me as it is only my statement and no and my complaint is already two days old and said I should go back to Ticketing and left me.

I went back to Ticketing and Reservation near A40 and I told her that support staff did not help me nor ticketing staff. She suggested that I should call Dnata Call Center for them to waitlist me. I called Dnata Call Center. A call center agent named Diana helped me to be on the waitlist. I was very grateful for Diana's help and eagerly went back to the Ticketing & Reservation counter to tell her that Dnata enlisted me as a chance passenger.

However, when the ticketing agent near counter A40 refused to accept as a chance passenger as the date reflected is still dated April 15, 2012, I called again Diana (call center agent) and she explained that she could not pull out my re-booking as I've got my re-booking directly from PAL. Therefore, Diana suggested for me to go to the Dnata Ticketing Office in Terminal 1 as maybe, the Dnata agent there will be able to see my re-booking. However, the ticketing agent at Dnata could do nothing as they could not pull out my re-booking.

Feeling desperate, I went back to Terminal 3 and approached counter A39. To my surprise, the staff assisted and took me as chance passenger! I was very happy that I've got a chance to be home. However, only one seat was available and I lost the seat and I heard from staff that the early flight at 3:45, there's a seat available. I was very disappointed that I missed that opportunity due to the fact that I was not accepted to be a chance passenger!

Emirates staff who offloaded me last April 12, 2012 really ruined my precious vacation. It's been a year that I did not go home and my father wished for me to be home to attend his 80th birthday! I lost that opportunity to be with my family on that very important occasion. I cried when I called my sister that I will miss my father's 80th birthday.

In addition, I don't see any action taken for these complaints, and by the way, I lost my father last April 23, 2012. I heard that he was disappointed because I missed his 80th birthday.

I traveled from Atlanta-Ahmedabad-Atlanta. My travel from ATL-AMD was OK and I was supposed to travel back to ATL on 3rd May 2012 at 4:25AM from AMD. However, due to sudden vomiting and acute gastroenteritis, I was hospitalized at Rhythm Hospital Ahmedabad, India on Wednesday, May 2nd at 22:15 and was discharged same midnight and again, admitted on May 3, 2012 for further treatment while the doctor ordered complete blood checkup and EKG since I'm a heart patient too! My family started calling up Emirates office in India for hours, nobody was bothered to reschedule my ticket. Then my relative called up an agent office in Atlanta and he could manage to cancel my return travel to Atlanta.

After my recovery, Emirates never bothered to adjust me on other flight and I have to wait in India for three more days while my family in Atlanta were under tension. Then I was able to travel on May 7, 2012, the same route. I was being asked to pay additional fare of $515. On top of this, I was harassed at AMD airport by Emirates staff (Hiren ** - ADD and Shikha ** - supervisor). This was my first time travel through Emirates after 1995 and had a bad experience. I would like to bring this type of bad customer service to international authority's notice since you just can not behave like this with US citizen! I want you to waive my additional fees and pay me suitable compensation for harassment and wasting my business time at the Atlanta office. Please let me know the action taken ASAP.

I flew out of Kochi, Kerala, India headed for Buffalo NY. I bought my ticket on the Emirates website. On the day of my departure, at the counter I was told that there was an hour's delay because the incoming flight was late. On reaching Dubai (an hour later) but still a good 45-minute boarding time of my connection, we were told that we had missed the flight. The ground crew in Dubai was the worst I have ever met at an airport. They were rude and unprofessional and did not value our time in anyway. Without explanations or apologies, they proceeded to book us a hotel and bumped us to a flight the next day morning. No matter how much we tried to explain that there was still enough time for us to board, they kept repeating that there was no time to move our luggage to the connecting flight.

Had I known this in Kochi, I would not even have checked my luggage in. I tried to explain that I could not afford to lose a day's work. I could see the ground staff in Dubai could care less about my work. The hotel we were taken to had no facilities to make even local phone calls from the room. The rooms did not have wi-fi capabilities. They made sure that I could not call my office and let them know I was in transit. The only way to communicate was to buy wi-fi cards which would last for 2 hours. Eighteen hours later, we boarded our flight back to NY. On arriving at NY, and being at the counter for my connection flight to Buffalo, I was told I was already on board! It seems like Emirates issued a duplicate boarding pass and they wouldn't let me on the flight.

I then asked the Jetblue customer service personnel to check me in on the next flight home knowing well calling Emirates would not fix the issue. I have been traveling with Emirates for a decade or more now and I always had good experiences. However, this by far was my worst journey ever. Your crew members are rude and impolite to the customers. We noticed there were instances when they were shouting at them. I have lost a full day of work because of their incompetence. They do not have anyone available on the phone to talk to about a screw-up as this. I was told that I had to write in and wait for your response! I wonder who came up with this system!

On May 9, 2012, I traveled through Emirates from JFK to HYD. The flight number from JFK to Dubai is EK202. The food in the flight was stale and because of it, I developed food poisoning, suffered from diarrhea and vomited. It's so inconvenient to travel via Emirates. They don't care about the passengers. I am very angry on Emirates' officials because of this. I would recommend a proper explanation for the above. Thank you.

I found hair in the food. It made me throw up and feel dizzy. I also filed a complaint with air hostess and they provided a contact number, 9898177392. My seat # is ** and flew back May 9th from India, flight# EK221. Please contact me at US phone#. I always have the best experience with the Emirates but this time, it was the worst. I feel like suing the Airlines. I need compensation for this. Airlines still haven't contacted me after I complained with air hostess. I need my ticket free of charge.

Please find the below email which I have sent to customer.affairs@emirates.com in which I didn't get any kind of reply. On Wednesday, May 9, 2012 at 7:59 pm, I wrote:

This is to inform you that my brother, Mr. ** was sent back from Calicut on 9th May 2012 at International Airport on the way to Doha whose ticket no is ** for the reason of not having hotel booking voucher which is not actually required for him as he had taken visa from travel agent. And I came to know that the flight was fully occupied and some of the flights of Air India from Calicut were cancelled because of the strikes of pilots. I strongly condemn this kind of pathetic tricks made by whoever it may be. I hope I will get the reason behind it and you will take stringent action against it which may lead to affect your reputation. Again, I hope we will get a mere justice from your part. Thank you.

I was traveling from Colombo to London via Dubai with my wife, 5-year-old son and 5-month-old baby. My luggage allowance was not enough to check in all the luggage, but I had plenty of hand luggage allowance to cover everything. But the check-in staff in Colombo didn't permit us to use the hand luggage allowance to use in check-in allowance. Even though we were struggling a lot with the crying baby, he didn't give a single kg extra in the check-in allowance. He only permitted the 100kg which we had. I was forced to carry 3 hand luggage during the entire journey because my wife had to carry the baby. The Emirates staff's name who didn't show any mercy for our situation is **. I will never ever fly with Emirates which does not have any humanity towards its passengers.

I flew from Glasgow to Dubai on 24.03.12. My glasses were found on the floor and handed to a steward by a passenger 2 seats in front of me. I went to the steward and inquired about them. He replied that he'd put them in the galley. I went with him to retrieve them, and they were nowhere to be found. I was asked to leave a description of them and an e-mail address, and I was told I would be contacted. But, I have now been back for 3 weeks, and I haven't received any correspondence at all.

Those were prescription FCUK glasses at a cost of $170. I refused to claim off my travel insurance, as it was not me who lost them but the steward. I thought they might have been thrown away with other rubbish. I would like something to be done about this, as I had to purchase a pair in Australia at a cost of $30, which weren't prescription but just reading glasses. I look forward to some resolve over his mistake.

My name is Swati **. I have flown by Emirates. I had my previous booking for the return journey on the 15th of March 2012, after which I made a date change. I had spoken to a travel assistant in India, and done the changes for 10th of April 2012 with a credit card payment of 100 Euros. The ticket held by me was a rail and fly ticket. The train ticket was to be availed in Germany at the Dusseldorf main railway station. The train ticket pick up number was **. When I had mentioned to the travel assistant that he gave me a new pick up number for the train, as I had made a date change, he insisted the same old pick up number would work. But unfortunately, it did not work.

I had to pay a sum of 19.40 Euros from Dusseldorf station by train. I wish that I be reimbursed with the sum of 19.40 Euros which I had to pay extra in spite of having a rail and fly ticket.

I would like to bring to your kind notice that my family members and I, a total of 6 members, were supposed to travel to Muscat on 25th of April 2012 by Emirate Airlines Flight number E547, Booking reference ** and Ticket no. ** and **. I went to the airport by 8.30 p.m., a little late due to unavoidable delay because of traffic congestion as Metro Rail works were going on. My flight was scheduled at 9.45 p.m. Before that, I checked in online and I got all the seats allotted but unfortunately, the crew at the boarding counter refused to issue to me and my family the boarding passes. She was telling that she could not issue the boarding passes because time was over and we were six. She also told that if we were 1 or 2, she could have managed, but for 6 tickets she can't issue them despite standing and requesting her, she did not oblige. After standing there and requesting for 27 minutes, finally a phone number was written on Emirates online check-in receipt (copy enclosed) to contact for further inquiry. To my surprise, the persons who were standing there by my side were allotted seats one by one and I was watching all these.

Because of this, I suffered a lot of mental tension and I had one important function there on 27th April which I have missed now. This was a total loss to me. All the food stuff which I carried also got spoiled and it was a great loss to me. I have to put one week extra leave in my present company at loss of pay since I had to reschedule my trip a week later because no tickets were available before that. Conveyance charges from, to, and from my residence were also another loss to me. For rescheduling the tickets, I had to spend lots of money. For all these, I have to spend more than Rs. 25,000. Moreover, I suffered lot of physical and mental tension. Being a heart patient, I suffered a lot. She could have considered my request and could have helped me as a senior citizen. I request the concerned authorities to take necessary action and do the needful for me and compensate my losses. Being a multinational aircraft company, I hope my request will be considered at an earliest.

I flew from Manila through Bangkok and then Dubai on Emirates and then I was supposed to fly a different airline onto Afghanistan. The flight from Bangkok to Dubai was delayed more than 2 1/2 hours, which caused me to miss my connecting flight to Afghanistan. Emirates refused to reimburse me for the cost of my ticket. Oh, by the way, I was traveling with a broken leg.

I made a reservation yesterday (reference number **), and I was told that the fare and seat will be reserved at the same price. This is the definition of reservation. When you reserve a flight except taxes, the fare must be the same. Today, I talked with Keith and Lisa (customer service supervisors) and I just got notified that the fares only will be available until the end of the business day same day. So they can not do anything else. I have to be penalized, because someone else made a mistake and no one is responsible for that. This is ridiculous.

I also requested to make a reservation for my brother so we can fly together on the 8th. His original return was 4th of May and I was told if I won't get back until 29th, both reservations will be canceled, which means his original ticket is safe, Now, I find out they canceled the 4th one and asking me to pay the fare difference and change fee to have the original return date. Who asked them to change the flight? How, for his flight, were they able to change it completely without me knowing, but for my reservation I should pay the difference in fare? I really appreciate if someone can follow up asap.

We have just returned to UK on these flights: EK0505 (Mumbai to Dubai), and EK0037 (Dubai to Birmingham), on the 23rd April 2012. My partner and myself have had food poisoning from this journey, and this can only be due to in-flight food, since we had not eaten for at least 12 hours prior to boarding and started to feel ill as soon as we landed in UK. We are still suffering from diarrhea, stomach cramps and fever, and will soon have to seek medical help, as I would normally expect these types of things to pass after about 24 hours. I am concerned not only for our health, but that of other passengers on these flights. The in-flight meal from Mumbai had some sort of eggs, which were very unpalatable, but we were both hungry and so we ate the meal. We regret this hugely now, as we feel this was probably the culprit of our sickness, and only hope that our health will improve in the next few days. I find this completely irresponsible and a huge risk to the health of their passengers, which should be a great concern of the airline. Please can someone advise me on what steps I can take to inform the airline, and receive some type of an apology or compensation for this? Thanks.

I was travelling from Nice to Bangkok with a stop over in Accra, Ghana. My ticket was changeable. I wanted to change my flight to an earlier date out of Ghana. I was out in the bush and could not go to their agency in Accra. Their phone number in Ghana was never available for weeks. They never replied to my query using their form on the website. In fact, they did send an auto reply but never followed up. I had to stay until the initial date planned on my trip, which caused a lot of inconvenience and costs.

I explained that when I flew at the airport. Instead of being sympathetic hearing my story, the officer asked me to print out my ticket out of Bangkok; otherwise, I could not board, and I had to pay for the print out. I also tried to email skywards.cms@emirates.com and customerservice@emirates.com which ignored me. Back in Thailand, I called the customer service there and they told me to email ekthai@emirates.com. I got an email from customer.affairs@emirates.com saying they would review my case within 30 days! Then the final insult is copied in their email below. Basically, they said it has been too long now to be able to investigate properly on what happened! Whose fault is it it has been too long? I have been ignored by them for months and now they say it is too late to see what transpired. This is how they treat their customers at Emirates, a bunch of **.

"Thank you for your email message of 27 March 2012, forwarded to us for review by our Bangkok office. I regret to learn that you were unsuccessful in your attempt to contact our Accra office via telephone in order to amend your travel date. At this point, due to time lapse, I am unable to establish what transpired. However, I wish to assure you that your feedback has been conveyed to the Senior Manager concerned for his review and assessment. I am also pleased to inform you that effective 14 December 2011, customers may now use the booking manager on Emirates.com to change their bookings online. I have also liaised with Skywards and I am advised that they have arranged to credit the flown miles for your inbound trip. Whilst I sincerely regret the inconvenience, we are unable to offer any compensation on this occasion. Thank you for writing to us and allowing me to respond. We appreciate your support as a Skywards member and look forward to welcoming you on board our flights again."

And my answer was: "That is an outrageous answer that I will copy and publish in the relevant travelers website. Using the excuse of the time lapse to avoid responsibility and even investigation is simply ludicrous. I have been trying to contact you to report on this incident and to try to resolve it since it happened in December. But you ignored me so you caused the time lapse and then you said you cannot resolve it because of the time lapse. I will also report this to the transport authority."

We have just returned from the following flights: EK040 Birmingham to Dubai, EK380 Dubai to Hong Kong, EK383 Hong Kong to Dubai, and EK037 Dubai to Birmingham. My wife is a disabled passenger who needs to be near a toilet. We therefore have to book 2 seats on their own at the rear of the plain to save disturbing other passengers. When the food gets to the rear, there is no choice; it is what is left. This happens every time we travel. We have complained in flight and were told it is due to food loading error. This is not good enough, as we pay the same as other passengers. We are left having no food in flight. What can you do. Please?

We had to go to Zimbabwe as soon as possible because of a family emergency. We managed to get some seats through an agency in UK. I asked verbally regarding dates changing and was told (with my experiences) the first change is free. We went to the Harare Offices to change the dates across. I had to pay for the date adjustment service. I requested for a short connecting time which they say there was a plane that we could connect for London but the system would not allow them to book us in for the short connection. We flew to Dubai and then inquired from the cabin crew if it was possible to change our flying time. I went to the help desk in Dubai and presented my case of which they were able to change the flying time but had to pay again for the adjustment. I could understand the first adjustment because I had maybe not read the small print. The second charge, which was internal (within Emirates), that is the one I could not comprehend. I will be so grateful if I am reimbursed my money.

I always had a reputable opinion about Emirates Airline services & in fact, applauded them for their level of professionalism. But my recent experience aboard flight EK 547 (flying from Chennai to Dubai) & flight EK 855 (Dubai to Kwt ) begged to differ. This has been not my first but second experience where I have missed my connection flight out of Dubai due to my 1st flight being delayed, resulting in having my transit time extended from the original 1 hour 30 mins. to 6 hours! The experience is unnecessarily stressful not to mention tiring especially if you're traveling with children like some of my fellow passengers or if you have relatives awaiting your arrival in Kuwait . Experiencing the situation once is understandable and excusable but the second time around - it is not very easy to digest.

I'd like to request that you stop availing such short transit options if your services cannot adhere to them! It is rather annoying when you think you've paid to receive quality treatment within the specified duration printed on ticket, but instead, have to scrap all your plans and just wait for 6 - 7 hours during the middle of the night (12:45 a.m. - 7:45 a.m.) out of no fault of your own. On top of the above complaint, I also had the pleasure of experiencing one of luggage bags being lost on the very same flight (currently waiting for updates on the missing baggage)! Emirates was known for its quality, professionalism, precise adherence to flight schedules, & equality in treatment to all but from my recent experiences, I'm beginning to really question all of the above!

This incident happened in the Emirates flight number EK0532-DXB-COK. I had been already booked for the vegetarian meals. The food provided was I happened to find a worm inside the salad bowl after eating a few slices. As I found the worm inside my salad, it made me so upset that I could not trust my eyes. I called the crew member who served the food and told him to have a glance. He did look on the bowl and said sorry. He brought another bowl of salad, which I refused. I told him that I want to talk to the higher authority, which he did not even care. Nobody else came to me to say a word of sorry.

When the flight landed, I met a ground staff for Emirates and told what happened. She told me to write a complaint to the authorities. As I went for the emergency trip and my father was very sick, I could not file the complaint at the same time. I have taken a photo of the whole food tray. I want you to take necessary action about this complaint. If you want further clarification, we can inquire with the crew.

I went to check in for my flight at the SFO airport and was greeted by some of the rudest agents I have ever met in all my time traveling. First and foremost, the fact that they don't speak English was pretty tough. They were all Asian of some sort. I have no problem with that and I tried to understand as much of what they say as I can. But how these people treated myself and others show poor quality of a brand that is supposed to be one of the greatest airline out there. I assumed maybe it was just one rude agent, when in fact others on the same day were treated with the same lack of respect. Maybe that kind of stuff will work at some Asian carrier, if that's how their culture dictates. However, at an airline like Emirates where you claim to be the world's best, this shows poor quality. From the simple bag check-in process to trying to get simple information, these people were rude. Never mind needing an Asian interpreter to understand them, apparently, customer service lacks.

My husband and I missed our flight which departed from Bangkok to Manchester on the 30th of March 2012. However, as it was leaving at 2:40 a.m. that morning, we inadvertently made the mistake of thinking it was 31st. Discovering this late on the 30th and after contacting Emirates, we were charged for another flight and 150 each for a no-show. Previous to that they were so unhelpful over sending me details on a forthcoming flight that had nothing to do with me. Contacting them, they did nothing to help. My whole experience dealing with Emirates has been stressful, to say the least.

They do not deserve the reputation that they seem to think they have earned, other than awful!! They need to listen to their customers and take into consideration their individual situations. It seems, it's all about money and not customer satisfaction .

I had a ticket from Houston to Tehran with Emirates and I changed its date by calling The Emirates local office in Houston and paying the fine by credit card. Their office Address is 5718 Westheimer Road, Suite 1720, Houston, Texas 77057; telephone # +1 713 266 5491. The employee told me that, "Because the connection is too long for new ticket, we are going to give you a room and food in Dubai airport." But when I went to IAH in the date, I saw that they didn't book any room for me at all and it was too late. So I had a horrible 13 hours in my connection and I will never travel with Emirates again.

I booked on April 12, 2012 past 3AM. I was about to board the aircraft when I heard a paging for my name. I looked for Emirates ground crew as per advice, and somebody named Kamal (tall and big guy with mustache) came and asked me to come up with him. So I went with him outside the boarding area. I thought I need to locate my luggage as my brother got issues with the immigration and we checked in together. However, to my surprise, the Emirates staff told me that "I need to protect our passenger," as if he forgot that I'm also a passenger eager to go home to attend a family reunion.

The Emirates staff asked me about my brother. I told him that we are both residents (employment visa) of Dubai. I showed him my visa, and he asked when I renewed my visa. I told him I transferred to a new company last October 2010. My brother's case happened in 2009. But my brother got his employment visa last May 2011.

Then the Emirates staff brought me to the airport clinic, and I met the doctor there. They asked for my health insurance. I gave my health card. And the doctor also asked for my mobile number, and he checked on the computer. Both the doctor and the Emirates staff were talking in Arabic. The doctor said, "No, I record." (I assumed no medical records or any kind to be afraid of). I told them I have a regular check up in American Hospital and I've never been hospitalized there in Dubai.

The Emirates staff told me that I need medical clearance before I could fly in Emirates. That's the time that I realized that he assumed that I have disease. I told them I don't even have colds. So how come that I'm sick! I asked the Emirates staff if he cancelled my boarding pass, and he said yes. He told me I needed medical clearance before I could fly. There's no problem with that medical clearance, as I can easily get that from American Hospital. However, the problem is my re-booking due to this wrong assumption that I'm sick. The Emirates staff did not even care if I could take the next flight.

After I got out of the airport, I went to American Hospital to get the medical clearance, and as expected, I've got the needed clearance. And here's the problem: there's no available flight until April 15, 2012 at 9:45. I was really disappointed that I could not go home on time to attend the family affair on April 15 (My father will celebrate his 80th birthday, and he wished us to be with him on that day). In addition, I have to pay for my re-booking which amounted to AED 200.00. And I incurred expenses for my medical clearance from American Hospital.

I think what happened is not fair for a customer and cost me a lot of hassle, as I did not sleep and was very tired as I needed to go to the Hospital and Emirates Airline/PAL office to pay the re-booking fee.

We (myself, wife and 2 little kids) were flying via Dubai and our onward connection was cancelled by Emirates unfairly. Below is an explanation of what happened. As per the E-Ticket issued by American Airlines on January 12, 2011, we boarded American Airlines flight #78 departing Dallas FT-Worth on March 16, 2011 and arriving London Heathrow on March 17, 2011. The flight experienced some delay, but we still managed to make the connection to British Airways flight #107, which departed London Heathrow to Dubai on March 17, 2011. Upon our arrival at Dubai airport, we were informed by Emirates Airlines agents that our tickets to Ahmedabad were cancelled as we did not check in for our flight from London Heathrow to Dubai on Emirates Airlines. As you can see, we were completely confused by this information as per our itinerary, we were never booked on an Emirates flight from London to Dubai.

Amidst all this confusion and stress, we were informed by Emirates Airlines agents that they would not be able to guaranty any seats on the flights departing to Ahmedabad that day as there were no more seats available in the economy class and that we would be put on a waiting list which already had several people ahead of us. Our chances at this point of finding four seat openings looked very slim and we would most likely be scheduled on another flight on a different day. We were traveling with two small children, both with special dietary needs due to severe food allergies (medical documents will be furnished upon request). As you can see from our travels, we had already a long day and did not want to risk having to stay overnight to board a flight for a future day. We were visiting Ahmedabad for an important family event.

We were informed by Emirates Airlines that they had seats available in the business class, which we could purchase if we wanted to depart the same day. Keeping in mind the long distance and time we had traveled since leaving Dallas FT-Worth and the special needs of our children, we decided to make that purchase of four business class tickets from Dubai to Ahmedabad costing us $565.66. We feel this was wrong that Emirates cancelled our ticket and we had to pay more to reach our destination. I would like a refund of USD $2262.65.

I am a student doing my doctoral studies in UK. I traveled to UK with a laptop bag separate from my hand baggage (cabin baggage) on September 14, 2011. I was told by the Emirates personnel on ground at the Netaji Subhash Chandra Bose International Airport in Kolkata that the laptop bag is not weighed and is counted as a separate bag altogether. I was aware of this as I have also traveled many times before and was not concerned about this earlier on any of my travels.

On my way back to India on April 3, 2012, I was charged 250 pounds by the Emirates authorities at the Birmingham International Airport for my laptop bag. I was carrying a hand baggage of 7kgs. My laptop bag had 2 laptops, my personal laptop and my work laptop. My laptop bag weighed 7kgs. I was told at the Birmingham International Airport that laptop bag is not considered as a separate bag, but is included in the hand baggage limit. I was needless to say shocked at the unstable rules and regulations prevalent at different airports.

On making phone calls, I learned Emirates allows laptop bags as separate from Heathrow and many other airports. I myself am a frequent flyer and have carried a laptop bag as separate hand baggage on my travels to Zurich and Frankfurt. I was charged 25 pounds for 10kgs and compelled to pay the fine. I wasn't the only other person, another fellow traveler was also shocked to learn laptop bags are not separate. He too was forced to pay a fine. How is there such irregularity in Emirates rules at different airports? Why should public be compelled to suffer for this?

I would like to know how can Emirates have different rules at different airports? How can you charge 250 pounds for 7kgs laptop bag? Being a student, I was allowed 10kgs extra bag limit on my way to UK. On my way back, however, I was not allowed the excess student luggage limit. Emirates is the only airline that has such odd and strange rules. Looking at Air India or Jet, everyone allows student excess bag limit to and fro from a destination. This is complete unjust compelling a student to pay for rules that are so flexible and not permanently laid down.

I have traveled before on Emirates many times and I am a skywards member. I have been shocked at Emirates and their instability. Personally, I do not look forward to traveling on Emirates anymore. In fact, I would strongly recommend to students to never take an Emirates flight. My flight number on April 3 from Birmingham to Dubai is EK 040 and from Dubai to Kolkata was EK 570.

I ordered on 28-1-2012 a return ticket from Copenhagen to Dubai on Fly Emirates departing on 13-2-2012. I went onto your website and chose the bassinet seat because we have a baby. We chose the seat 27 for both departure and arrival. To my great surprise, I discovered that when I got on the plane, that seat 27 is not a bassinet seat and it is neither on departure or arrival. My conclusion was that the Emirates, during the period from October to February, has changed the aircraft type (size) from Boeing 777-200 to Boeing 777-300, so that seat 27 is no longer a bassinet seat and it happened without me having been informed and without replacing our seats with other bassinet seats.

When I explained it to the cabin crew so they could help me, they did not believe me and said I must have booked the wrong seat. I became very frustrated, especially since they could not help me. For your information, you have managed to ruin my trip out and return aboard the plane.

I was to meet friends for a 40th party in Dubai on the 16th of March 2012. I did not get to Dubai until the 17th of March when the party was over, even though I had booked almost 3 weeks in advance. Instead of leaving Lagos, Nigeria on the 15th of March 2012, Emirates at the very last minute put me on the next day's flight. I had spent money for the entry visa, for the hotel room and used up my leave at work. My friends were disappointed and so was I, especially as I could have avoided all the expenses if I was not going to make the party. By the time I got to Dubai, everyone was leaving and it was a very miserable time for me until I had to leave for Italy. I could have gone straight to Italy in the first place. I demand compensation.

I was flying from Glasgow, UK to Delhi, India with my family. We are totally vegetarian but unfortunately there was no vegetarian food in the entire journey. Somehow the cabin crew arranged something but again, it's a mistake from Emirates' side that they can't even arrange a vegetarian meal for 4 people. I am flying back with flight number EK 513 on 4th April 2012 at 04.15. I request you to make sure that I will get Asia Veg Meal for all four members. Is there anything else required for same? Then please let me know.

I traveled from Islamabad to Manchester on 30/3/2012. I have a walking problem. I requested a seat on the front of the airplane, but was not given one when it was available. Also, the desk staff allocating seat had given me wrong information about the airplane from Dubai to Manchester. I like the service very much and the staff on the airplane was great, food was very nice. I was not very happy that the Muslim airline served the alcohol on my flight, the flight number was EK 623 on 30/3/12 at 9:00AM. My seat was 21G. Please note people after me giving the seat on the front. Please, can you look into this matter as I am an existing customer of Emirates? All customers of yours should be treated equally and fairly, which was not the case this time. I look forward to your reply.

First, I was forced to buy a return ticket from Emirates by the Dubai Visa Center to apply for the visa, and it was non-refundable. On the way back from Dubai, I came to the airport 2.5 hours before the flight. They asked me and 16 other people to wait until one hour before the flight, but closed the flight 1.15 minutes before the departure as they oversold the flight due to the 10% overbooking policy practiced by Emirates. They offered a compensation - 9 hours at an airport hotel + a free return ticket to Dubai in the future, but I consider it inadequate because they ruined two days of my life. I arrived home at 2am on a working day, instead of 5pm the day before. They offered me something I don't need, and vastly inferior to the European practice as when alternative connecting flights or a monetary compensation are offered as per the EU Regulation 261/2004. They refused to give me any contact at the customer service so I could talk to about the situation.

I didn't get any upgrade. Moreover, the seats we got had a broken entertainment system. Flight attendants were ignoring our overhead signals for 30 minutes twice in a row when we were trying to find out whether it'd ever work. And recently, they threatened me with an action from their legal department for posting about this situation on online review boards (any correspondence released into the public domain concerning Emirates as they put it).

My wife traveled from San Francisco, CA to Hyderabad, India on Emirates Flight EK226 on 26th March 2012 economy class. I have booked the type of meal by calling customer care and the meal type was allotted well in advance. In the flight, my wife was told type of meal (Veg Asian meal) was out of stock. Out of hunger, when my wife asked for fruits, she was told by the staff that there were no fruits which turned out to be false. As later during the coarse of flight, fruit salad was served. Was this due to poor customer orientation or discrimination? This was really an annoying experience. Is there something that can be done so that it is not repeated? Can I claim damages for this experience?

This is to bring to your notice of the wrongful cancellation of my confirmed tickets which has put me in a great deal of personal, financial, emotional, physical and mental distress, and torture. The booking for flight EK804 was wrongly cancelled by Emirates which cited the reason "no show" due to late arrival at the counter, though the counter was still open but we were the last passengers to check in.

We were told that due to late arrival, our booking was cancelled and onward connections were also canceled. The Jeddah Airport Emirates Staff was not only rude but also very inexperienced in handling customers. Their treatment to mankind is worse than cats and dogs. Misrepresentation and lies were norm, and lack of attention to the details not only gives my family a lifetime grief but also a reminder not to fly via Jeddah.

On March 16, 2012, when we reached the Jeddah International Airport to board EK 804 to DXB, I was shocked to be informed by the Airport Emirates staff that my tickets have been cancelled due to no show and that my onward flights EK211 for March 18 also got cancelled. This unforeseen development put me in a really awkward situation, as it was imperative that I reached USA on March 18, 2012 to fulfill my official commitments at my work, my 4 children's school, and my wife's commitment to her work.

Being a US Citizen and visiting Saudi Arabia for Umra and to please Allah SWT, I was placed in a very difficult situation of having nowhere to go till Emirates sorted out the problem. The communication outside was impossible. The option I was given to was either a) talk to your travel agent or b) pay $200 each ticket for the flight leaving tomorrow at 11AM, which does not have enough seats to accommodate my family. That is a total of $1600 and no guarantee that I will get seats or not.

Apart from being inconvenienced financially due to extra expenditures incurred to extend my stay in Jeddah, Saudi Arabia, I, along with my family, have suffered mental, physical, and emotional distress due to the erratic, negligent, and wrongful action by Emirates Airlines.

Moreover, I was informed by Emirates staff at the airport that there was no possibility of me being accommodated on any of the flights up to March 21 2012, as all the flights are fully booked. This placed me in a very delicate and precarious situation, indeed.

On January 17, we arrived at the airport at 7am to catch the flight leaving for Dubai at 11am. The Emirates airport staff told us to wait and we will get confirmed flights from Jeddah to Dubai and then from Dubai to Houston, Texas on the 18th. My travel agent already informed me that I am booked on the flight with confirmed seats on the 17th of March.

It was a chaos at the counter, and one person was trying to handle multiple customers and jumping from one terminal to other while we waited calmly and continue with our prayers. The ruthless staff of Emirates Airlines did not show any mercy; none had any feelings. They treat each and every passenger like no one treats here in US regardless. I have never witnessed anything like that, traveling since 1984.

The airport Emirates staff informed me that there were seats available in the business class, and so I requested the Emirates airport staff if there was any possibility of my seat being upgraded to a higher class only by paying the difference. At 10:35AM, twenty minutes before flight departure, they informed us to either pay $1,600 or we will not be able to board the plane; and that was the only choice I was given.

At that time, I understood the game plan. The staff kept me there on a hope that I will get seats until 10:45AM, and finally, they told us "Yes, you can get on board but you have to pay." It was Emirates's mistakes to begin with, and I as a consumer was getting penalized. I think it only happens in the Kingdom of Saudi Arabia and with the guest of Haram (Mecca) and Medina.

The entire luggage was booked to Houston, Texas though they had two itineraries in their hand for two different destinations. When I pointed that out once again, I was yelled by the person who was handling my boarding passes since I did not tell him about the luggage. That was his job to ask me which luggage will go where and who is traveling to where. When I went to pay, I was told they don't accept credit card since they don't have the machine to scan and it will take a long time to bring the machine. I was told to go to the bank and get money withdrawal and bring back. That has to be done in 15 minutes or less since flight is ready to leave. That was a joke of the century.

After waiting fruitlessly for about 4 hours till the check-in was closed for the flight to DXB, I had to haul my luggage from one counter to another until we asked to run through the security since flight was about to leave. They did not give us any luggage tags, and we were told that in Dubai, I have to sort out the luggage according to their original destination.

We arrived in Dubai after paying penalties and not having luggage tags with distress and anxiety. The original plan was to stay in Dubai for two days and show my kids what they have heard about Dubai, for which they were very excited. I spent two hours to find out where to collect luggage and who to talk with in order to pull the luggage and then identify. Finally, we were told the luggage will be in the left luggage section after 3-4 hours, and we should be able to collect and identify the luggage.

Since we were at the airport where we have already spent most of the day running from one end to another, we decided to talk to the Emirates booking/agent for our next flight to Houston, Texas on the 18th. God is my witness. Every agent that we talked to told us something new; they are incapable to look above and beyond and expert in arguing by not fully understanding the situation. Lack of English and unprofessional attitude can only given by professional people/trainer. One thing to remind Dubai is the International Hub where each and everyone should be able to understand and speak English at Emirates Counters.

On March 18, we arrived at the airport at 6AM to catch a flight which was leaving at 9AM. We were told that the flight was packed and that chances of getting a seat is very slim by two or three agents. But one agent put little more effort and gave us news that there are 47 seats open in different segments and we have a good chance to get 6 seats.

We stood in check-in line and waited patiently. Luggage tags were issued, except one which was still in Jeddah. Boarding pass started being printed, and our anger and distress were turning into a smile and the blood pressure was getting normal. But before our celebration, we were told you have to pay $200 each ticket to board this flight. I told the agent I have already paid and showed her the receipt. But she insisted that it was for Jeddah to Dubai. And now, once again, I have to pay for Dubai to Houston.

My kids and wife started crying, since we were not able to pay another $1600. The agent did not understand but continue with the argument until she told us to either pay or she will take off the tags from the luggage and cancel all the boarding passes--a threat to destroy our lives. I decided to pay once again. I asked my wife to go at the counter to make a payment. At the payment counter, luckily, we saw the same lady whom we spoke to a day before and she remembered our ordeal and told my wife that we don't have to pay again.

The lady at the ticketing called her to confirm, and everything was normal again. We finally arrived to Houston, Texas where we were greeted by Immigration and customs with "Welcome back home," and it felt like from hell to heaven. The treatment by the Emirates at Jeddah Airport with hujaj and the people who come for Umra is very disrespectful and despicable. The management of Emirates Group needs to take severe action for those who continuously do what they're not supposed to do.

My recommendation is to remove the whole staff at the Jeddah Airport and replace them with educated and talented people who are willing to work with a smile in any circumstance.

There seems to be a major problem in the system in wrongly identifying "no shows" and cancelling onward confirmed sectors. So it's suggested that prior to automatic cancellation of confirmed reservations by the system for whatever reason, the respective passengers should be contacted by Emirates service representatives via telephone or email, to avoid such errors in future.

I submit the following compensation claims for actual financial loss and mental, physical, and emotional agony suffered by me due to the negligent, wrongful, and erratic action by Emirates Airlines: Refund of $1600 which was paid in order to catch the flight from Jeddah to Dubai; additional expenses at Jeddah Hotel for stay, food, and travel for one night ($150); one-night stay in Dubai hotel which was paid in advance for two rooms according to the original plan to stay in Dubai ($112x2 = $224); and economy tickets for my family to visit Dubai since we lost two days by going back and forth from one counter to another.

I would really appreciate an early response to my complaint from Emirates Airlines. I do hope that Emirates Airlines will live up to your name and reputation. I have the original copies of all the correspondences cited above and could send scanned versions of the same for your investigations, if so required. If your legal team wishes to discuss the case further, I will provide the contact details of my legal counsel here in USA.

My skywards number ** (silver) will be expired on 31/03/2012, but I have not received a replacement card. I will be traveling on 04/04/2012. Please send my card immediately to avoid any type of problem at the airport.

On my return journey from Pakistan after a family holiday, I was demanded to pay additional airport taxes of approximately 20.00 per passenger or told I would not be allowed to travel. This tax was taken by Emirates Airlines staff and I was issued a receipt. After arrival back to the UK, I wrote a letter of complaint to Emirates Airlines. Their response was inadequate and left much to be desired, stating the additional tax was a new tax and went to straight to the Pakistani CAA.

They claim they were not aware of the new tax that had come into force at Pakistan, but it is their job and responsibility to know what taxes are being levied on their customers. It is irresponsible for Emirates to state that passengers should contact the Civil Aviation Authority as passengers purchase their tickets and pay all their taxes to Emirates Airlines. I have flown with Emirates Airlines many times in the past and have never encountered anything like this. I would advise all to avoid travelling with Emirates Airlines, as there are many other airlines to travel with. It is a real shame that what was once the best airline in the world has resorted to these kinds of tactics and poor after-sales service.

This review is written during my bad day at Dubai airport. I flew from Karachi and my connecting flight was after 16 hours of my arrival to Dubai. The Karachi office issued me a hotel voucher, but the hotels are full at airport. Staff is telling me they can't do any thing; I can do whatever I want. I inquired about higher officials or any complaint center at airport. They fail to find any help. Arabic-specking persons were even more arrogant. No more flying with Emirates.

This e-mail is with regard to the extremely appalling experience I underwent due to the negligence of the Emirates check-in counter. I am a frequent flyer on Emirates holding Skywards membership **. I was booked to travel on a business trip to Maputo in Mozambique via Johannesburg on flight EK761 on March 19, 2012. Ticket number is **. The ticket was purchased on-line on South African Airline and the DXB-JNB flight was operated by Emirates. I had a valid visa to enter Mozambique; however, I was totally unaware of the transit visa requirement for Johannesburg airport. I was allowed to check-in by EK all the way to Maputo and after further checking, I boarded the DXB-JNB flight. Upon arriving JNB airport, I was stopped by the immigration authorities as I was not holding a transit visa. I was treated like a criminal as they kept me in the detention center and was not provided any food or was allowed to make a phone call.

To cut a long story short, I was transported back by EK to DXB. Again, after further procedure in DXB airport, I was able to come out. My baggage is still missing. I wish to have an explanation on how I was allowed to board the DXB-JNB EK flight when there was a requirement of transit visa. As far as I understand, even if I as a passenger was unaware of this requirement, the check in staff had the responsibility to verify if all the documents were in order and should have denied me boarding in DXB airport itself. This would have avoided all the unpleasant process that I underwent. Also, the DXB-JNB-DXB ticket should not have been utilized. Apart from the horrible experience I went through and the expenses I had to incur, now I am left only with the JNB-MPM-JMB sectors on my ticket, my trip has not been accomplished and my baggage missing! I appreciate if you can investigate this mishap and revert at the earliest.

I would like to place a formal complaint regarding an issue that occurred with Emirates this past week: I purchased a ticket from Houston to Karachi this past month. I paid cash in Houston for the transaction to a travel agent representative of a travel agency in Dubai. I called before originally leaving on February 6, and I was told everything was fine and confirmed for both outbound and inbound flights (inbound flight to Houston being on February 29). I also called from Karachi the day before scheduled to leave, and I was assured that everything was fine and confirmed for the flight back to Houston.

When I arrived at the Emirates counter at the Karachi Airport, I was told at that moment that my ticket had been suspended and that in order for me to get back home to Houston, I would have to purchase a full price ticket (inbound and outbound) for $1800 USD. This is extremely unacceptable, considering the fact that when I had spoken to people at Emirates, everyone before this incident had said that all was confirmed and I was clear to fly on this ticket. Fortunately, I know a very helpful individual at Qatar Airlines who was able to get me on a plane that same day and not have to pay a round-trip ticket.

After finally arriving in Houston, I contacted Emirates Customer Service; and at this point, I was told that it showed as a "no show" under my booking reference, though this was definitely not the case. As stated before, in Karachi, I was just told the ticket had been suspended for nonpayment.

I am extremely upset with your airline. What if I would have not had the funds to purchase the new ticket with Qatar? Would I have been stuck in Karachi until maybe your company straightened this out? I believe that Emirates needs to reimburse me for the Qatar ticket as the original ticket with Emirates had been paid in full and was confirmed about four times from Emirates representatives at different times. I would appreciate your prompt response to this matter.

A few hours after takeoff, my seat, 28K on flight EK761 from Dubai on the first of March 2012, literally broke into pieces, leaving one of my prosthetic knees sitting on a piercing large piece of metal bracket, for around three quarters of the trip. The cabin crew were informed, and shown the problem, when it was safe to do so without disturbing other sleeping passengers, but this failed despite reminders, to get any attention from the senior person responsible. Eventually, with around only 1 hour flight remaining, I loudly demanded 2 other cabin stewards to bring me the captain, which within minutes brought the senior cabin attendant. One look at the seat (of which I have several photos) was enough for her to apologize, and find me an alternative seating.

This new seat 28H, had a problem in so far as it would not latch into the upright position (as can be testified to by the passenger who previously occupied it), and kept reclining when touched by passing passengers using the walkway. It was clear that this far older plane than the one that flew the wife and me from Glasgow, was not 100% airworthy, and the Emirates cabin crew were poorly trained, from the most senior down.

It shudders to think what chance I would have had in surviving a crash upon take-off. I suppose I should be grateful, I only ended up after a sleepless night with a stiff and painful knee that sported a fair sized bruise mark, which prevented me from wearing shorts for a week in public, in one of the world's hottest climates. What a start to a holiday, caused by a truly negligent airline. Unfortunately, our return to Scotland is through the same airline.

Cancelled Flight Lack of Communication and Misadvised: I was returning from a business trip in Khartoum to Dubai at 8 pm. Inward flight was disrupted by bad weather and diverted to Jeddah at around 7 pm and subsequently cancelled. I was informed only at 11:30 pm after numerous attempts to find out what had happened. I rebooked into the hotel and told replacement flight was being prepared for next day afternoon around 4 pm. I was given no food vouchers or told arrangements for meals. I had to pay $34 before check out.

I gave Emirates in the morning at 9 am details of my "missed connection flight" to Djibouti via FlyDubai and told them they only fly 3 days a week. They informed me 40 minutes before takeoff to Dubai on their replacement flight of 4pm that they could not re book my flight with FlyDubai without me paying $140 extra and they would not supply accommodation in Dubai whilst I awaited the new flight day (2 days later).

I said I felt they were liable and if they had told me this earlier at 9am when I gave them my FlyDubai flight booking details, I would have cancelled the return leg of my Emirates business class ticket and booked another route to Djibouti via either Kenyan or Ethiopian airlines which would get me there quicker and not resulting in hotel bookings.

Due to their delay and the assumption they were going to sort things out, I now had little option left (but I was most concerned that I had no accommodation reserved or booked in Dubai and I could get stranded). In front of witnesses, I clearly told them, "Do not put my bag on the plane unless there is someone to meet me in Dubai and get this sorted out. I do not want to get stranded." They told me they would ring Dubai operations. Therefore, bags were put on plane and we took off.

When arriving in Dubai at around 8 pm no one to meet me, no arrangements made and it took until 1:30 am to find a suitable hotel (their suggestion at around 1 pm was the best room they could find me was AED 2,500 per night but I would have to pay) and I had to go and book my own flight to Djibouti at my additional cost the next day. It took forever to get details of their customer services and when they did respond they directed me initially to claim under travel or my house insurance as they were not liable. They apologized but just "trotted out" standard customer responses.

Eventually they posted 15,000 miles to my Skyward account as "goodwill" which didn't even qualify for their "tier miles" calculations a completely shallow gesture on their part. I confirmed by email that I did not accept this as compensation. I asked by physical visit on my next trip through Dubai airport for contact details of their Director of Custom affairs (they refused to give me). I sent email again requesting same contact details for the Director of Customer affairs and their response was: "They confirmed by e mail that they would not entertain anymore correspondence and the matter was closed as far as they are concerned". I again requested Director of Customer affairs details to take the matter further and they have not replied since and ignored my last e mail.

I am out of pocket financially $750+ ($140 Flight re booking + $34 Meals in Khartoum + AED 2,250 approx $615 for Hotel in Dubai) and their incorrect advice delayed my return to my place of business by 3 full days. This figure does not include all the phone calls, taxi fares, etc. to get things sorted out or my food expenses whilst I stayed in Dubai. If this is how they treat loyal Business Class GOLD members, I seriously worry for their future. Looking at other customers similar experiences on other websites, they seem to have seriously "lost the plot". I feel now they will only respond to a legal letter and I have informed them of that intention.

I suppose it's in our nature to complain loudly and praise quietly, so I just thought I would re-balance things a little and post a positive comment about Emirates on this website. My wife and I have just done a return trip, Nice/Bangkok via Dubai, with Emirates (as we also did in 2011). I had already checked in online and was just dropping the bags when we were asked very politely if we would accept flying with Turkish Airlines via Istanbul as the Emirates flight was overbooked. There was absolutely no pressure on us to accept, but we were each offered a free Nice/Bangkok return flight valid for one year if we accepted, which, of course, we did! The Turkish flight left Nice 3 hours later than Emirates but got into Bangkok just one hour later. Maybe I'm just easily satisfied, but I found the Turkish Airlines flight to be pretty good, too—great food—although there's no in-flight entertainment on the first leg. We flew back with Emirates as planned and, as in 2011, we were very happy with all aspects of their service.

I flew on Emirates flight EK409 on the 27th of January from Melbourne to Dubai. The flight landed in Dubai between approximately 1:30 to 2pm Dubai time. I had to board another flight EK514 at 3.30pm, hence I couldn't collect my jacket from the lost and found management. It's a navy blue color jacket of brand name Guess.

I was told to collect my jacket while returning to Melbourne or email the address to be sent at. As told I did both, while on my holiday in India I sent two emails and tried to called Dubai airport to find out about my jacket. It was a shame when I did not get any response to any of my emails and calls about my jacket. With regard, I request the Emirates Department to please send my jacket to my residential address in Australia as provided above or compensate me the price money please. My in-flight experience with Emirates had always been great in the past and I hope to continue having it good again.

We were traveling from Dallas, Texas on 11th February 2012 to Dubai. We arrived early at the airport to request a good seat but unfortunately we got a very lousy seat! The bathroom was dirty. My wife requested for extra croissant bread but they refused to give her. I also asked for a snack, they did not give me either. The crew is not friendly and not helpful. This is our lousy experience with Emirates! From Dubai to Dhaka, we also made a request for front seat they did not change the seat . Dhaka to Dubai, same thing happened in the flight. I asked for a glass of water. They did serve me the water. I have to take out my own water bottle for myself.

I gave my jacket to the crew to hang so when we arrived in Dubai they did not give me my jacket until I asked for it then they told me to wait until aircraft is empty then they looked for my jacket. I was rushed to cast another from Dubai to Dallas is very inconvenience and dangerous for in my situation with my high blood pressure! From Dubai to Dallas, I requested to change my seat in front but never happened. On board, toilet is so dirty, no seat bowl cover, no toilet tissue. I informed the crew about the toilet but they don't give a damn! We travel a lot with other airlines and I never had this bad experience as I had with your flight so I hope you take this matter seriously.

Since coming to the UAE for nearly 30 years and dealing with Emirates Airline, it never happened that we get so bad information. As I was reading all the other complaints, may be it will never be answered or recognized, but we have to tell our complaint.

We made a reservation for our pets, and we were told that we do not have to pay anything if we have less than 30 kg at the check-in. My wife flew back to Germany and left a lot of baggage here. Today, at the airport, they suddenly asked us to pay 3220 AED for the 2 pets. What is that? We feel cheated! Even so, this oneway ticket was more expensive than my wife's for 2- way! Emirates Airline, you make your clients very angry, and you should take care about it.

This happened more than two years ago when I was leading a group to Cairo via Emirates flight on December 18, 2009. We lost three of our luggage and we had it reported at the Cairo airport. Then, we sent an email to Emirates in Jakarta about this matter. I didn't get the respond for the first email, until I finally got the respond after I called Emirates at the Cengkareng airport office for reporting and spoke with the airport manager. I also got a reply from Emirates' Lost and Found department a couple of months ago.

I still keep on sending them emails, asking if the transfer for the claim is already transferred to my bank account or not because I don't get any news about it. Until now, I still have not received any confirmation about the transfer of the claim. The last two emails I sent to the persons in charge were just totally ignored. I already completed all the documents Emirates' finance from Jakarta town office asked for in January 2010 for the procedure of the claim of my lost luggage. Why did I receive just $50 for the luggage lost claim when I even had to wait for more than two years? This is really ridiculous and unbelievable.

I still cannot believe it. To think that I am a regular traveler of Emirates and have the Skywards blue number **. I just hope that with this letter of complaint, I get what is right for me.

I flew last night on Emirates flight 372 from Dubai to BKK. I have disc disease with rods in my back. I asked 4 different flight attendants for a wheel chair when I got to BKK. When I arrived last night, there was no wheelchair and I asked the flight attendant why not. They told me they forgot. I had to walk with someone helping me to the customs in horrible pain. I had to take another morphine pill after that. I am very angry. I fly to Thailand many times a year and this is my first time on Emirates, and maybe my last if something can not be done. I am leaving on March 11 from BKK to Dubai and Dubai to DFW. Also, when I fly to DFW, I asked for a seat change because with my disc problems, I must lean my neck and body to the left side to the window with a special pillow under my neck but I was told that they could not give me a better seat. I can not and will not be in pain for 15 hours during that flight.

Any help would be appreciated or maybe an upgrade since there are no windows left or no where I could put my legs out to stretch my neck or back. I am a 100% disabled veteran. I have never seen service like this especially when I needed a wheelchair. With the help of another passenger, I was allowed me to be put on the front of a cart so I did not have to walk. I'll wait for your response.

Flight Denied: 29 April 2011, I had a flight from Dubai to Islamabad, my ticket was fully confirmed. That day my when I reached to the counter, the staff told me the flight is full, then he gave me another flight which is after 5 hours, not for my required destination. I agree and waited 5 hours at Dubai Airport. Also, he gave me a compensation free ticket valid for one year. Now within the valid period, I want to go through Emirates again, but from first month, I went 8 times to Emirates office, but they refuse me and told the same answer. There is no seat available outwards and inwards also. Before 2 years also, the same problem I had been faced. My question is, what is the meaning of compensation, a joke for passengers or to give them more pain?

I am writing this complaint on behalf of my mom who is in a severe health condition in Iran. Her flight number is ** and it was from LAX, Los Angeles to Dubai. My mom's flight was scheduled for March 1st at 4:00 PM from LAX. I dropped her off at the airport at 2:00 PM. We checked in online so she didn't have to stay longer hours at the airport since she gets nervous whenever she has to fly. It was about 7:00 PM that I got a call from a random number. It was my mom and she left this brief message: the flight was cancelled and she was going to spend a night in Marriott by LAX in Los Angeles. I was in my class so I couldn't listen to the voicemail until my break, which was at 9. I had to call the number several times until this girl answered the phone. She said my mom borrowed the phone from her to call me since she didn't have any cell phones on her and she also doesn't know how to speak English.

After a couple of hours calling the Emirate and LAX help desk, I finally could find my mom and she told me that she was told that she was going to fly the next day. She didn't have anything on her but her small purse. The next day (March the 2nd) my mom could call me for the last time at 9:00 AM and she said they were going to depart at 11:00 AM the same day. I checked the Emirate website on March the 2nd at 12:00 PM and it was said that the flight has a delay and the departure time is going to be at 4:45. I sent the screen shot to my dad so he could manage his time and work and go to the airport to pick her up.

My dad called me today at 7:30 PM Los Angeles time on March the 3rd. He said my mom arrived an hour ago, and he was going to take my mom to the hospital since she has this pain in her whole body and a painful headache that she even can't talk to me or keep her eye open. My mom asked for a wheelchair when she had arrived at the airport in Dubai since she was exhausted and she had this painful headache and was afraid to faint. Someone form the Emirate helped her and dropped her off on the second floor at the airport in Dubai and told her that she would come to get her, so she gets in to the airplane. She never did, and finally my mom decided to talk to one of the people at the airport. She tried to communicate with the person who was wearing a uniform, and she assumed he was working at the airport, that she has to fly to Iran but he couldn't understand my mom.

Finally, an Iranian girl noticed that my mom needed help and she is struggling, so she explained it to that person and he finally told them that the flight had been already departed. My mom was starving for hours and no one came to help her or give her some food. She didn't have any Dubai currency to buy some food or make any phone calls. I expect my mom to be compensated in the form of vouchers. I await your response within two weeks. Since she cannot speak English, I will be the communicator. Let me know if you need any more information.

I have been calling their US office for 3 months, it only goes to a voice mail and the voice says it is full so you cannot even leave a voice mail. They asked me to send an email. After I sent all my info, I got an email reply that we cannot do anything, the charge was genuine and they closed the case. Can someone please take this matter and ask them to refund my money?

I traveled from Bangkok to Sydney on flight ek418 on 21st February. I traveled with my husband and my one-year old and 3-year old. Before the plane took off I asked a flight attendant for a seat-belt for my one-year old. I was told I would get one. 5 minutes later I was still waiting. I asked someone else as the plane was about to take off and another couple of minutes someone came with a broken belt and went back to get another, which took another couple of minutes.

The flight went up and my one-year old fell asleep. The child next to me was given bassinet. I was waiting and waiting and no one came with my bassinet which my ticket was booked for. I asked a flight attendant and he said sure. And no bassinet came, so I asked again and was told I would get one and never did. My husband got up and asked another lady after they all appeared to be doing nothing except laughing and talking. He was told that we weren't getting one because my son looked too big. We've told them that on our trip from Sydney to Bangkok, we were given a bassinet and no one asked questions. They said, "Well sorry, but it's our judgment and we don't think he should be in a bassinet." We asked to talk to a manager. In the mean time all the flight attendants were walking past us and staring, then gathering and talking. This made us feel very angry and uncomfortable as they were communicating with themselves and not us.

The manager eventually came out and said your son looks too big and it is not safe for him to be in a bassinet. We told him about our prior trip in which it was okay for him to travel in one. He did not care. My husband told him our son is 8.8 kg and he is underweight for his age and very short. My husband begged him to get one and try it and see if he is too big. I was very angry by this time and told him at no point did any Emirates staff member even hint that a baby was required to be a certain age, height and weight; plus, we already flew with him with no problems and when I called to reserve the bassinet nothing was raised. Aside from this, my husband and 3-year old were sitting on the seats behind me because we were unable to reserve the whole row. So why would we be separated if in the end we couldn't have a bassinet and had a sleeping baby in my arms?

He said we were supposed to be told beforehand and that he would try it; however, if he didn't fit then, he couldn't allow it. We agreed. He brought it out and said, "Are you sure he is 8.8 kg, because it only takes up to 11 kg?" We again affirmed he was and he kept asking as if we were lying to him and my son is so little he looks like a 10-month old. We put him in and he fit comfortably. The lady next to me said on her trip a 2-year old was in one legs dangling and no one said a thing. I am very unhappy about this situation and felt like the whole plane was looking at us and the lack of communication was incomprehensible. The flight attendants did not know what they were doing and were very unprofessional and impolite.

Our dinner was also left for more than 45 minutes on the table and everyone was tired and wanted to sleep. It's hard enough having two active kids in an airport and to have this added unnecessary stress was very unpleasant. I don't think I could fly with Emirates again and risk this situation ever occurring. You don't travel very often to have this happen. It was not nice and something I will never forget. I've never seen so many unprofessional and cold staff in my life. They were more happy about reaching Sydney that they forgot to do their job and were just wasting time.

I had done booking online against booking reference ** where I had booked the ticket by mistake. I put wrong destination instead of multiple, I just booked round trip. I had called up the Emirates office in Dubai about the mistake and told them to reroute to multiple trip. They said that ticket will cost me $600 more than what I supposed to book in normal condition. I told them please cancel that so I can reroute myself but then they told me they will charge $200 cancellation fee. I called them within five minute for request to correction but they don't listen. I hope someone takes them in US and on the top of it, I have to request my refund through email otherwise, they are not going to refund my money.

My wife, son and I bought our tickets from Seychelles to Dubai, Istanbul, Dubai and back to Seychelles. We asked about the visa requirements for Istanbul and we were told that Seychelles nationals will be given visas upon arrival. Again upon check-in in Seychelles, we were told the same thing regarding visa requirements for Turkey, even one supervisor at the departure in Dubai upon verifying her system told another colleague in English on the phone that we do not require visas prior to arrival. We arrived in Dubai at around 1.30 pm at gate 203 to be told that we require visas to travel to Istanbul. We insisted to the Emirates staff (Emirates security staff) but to no avail. One of them even printed the TIMEATIC-3 on his system which according to our understanding we can get our visas upon arrival. We tried to convince the Emirates security until the plane left but they said that they have offloaded our luggage.

We asked what's next? Where are we going to stay? And we were told that we have to sort things out ourselves. We were handed over to another person who escorted us to a room which resembled a jail where we saw a few people who were locked inside. From there, upon explaining our problem we were guided to the immigration and after that we waited again for our luggage. By the time we managed to find 2 available rooms in a hotel it was past 7 pm. That hotel (Hyatt Regency Deira) charged us DHS 6540 on bed & breakfast for the 3 days we would have stayed in Istanbul. Furthermore, we had already paid online for our stay in Istanbul Euros 600 which is not refundable.

When Emirates Airline started to fly to Seychelles, we abandoned our national airline to fly Emirates. We were told that it was the best airline and just before this incident happened to us, we also were telling everybody the same rhetoric. We found out now that it is one of the worst airline when you have a problem, especially one inflicted on you by Emirates Airline themselves. Even one immigration staff told us that Emirates is only interested in your money. The Emirates staff at the airport were very unhelpful.

I recently traveled from Kolkata, India to Dubai by Emirates flight # EK573 on 17th February 2012. Firstly, the food on board these flights is getting from bad to worse. I do not understand why they give us a menu to choose from, as their choice of food is limited to 2 options - vegetable and non-vegetable. I had requested for the chicken dish, which was on the menu and was informed that there was none. However, some passengers who were traveling from UK got the same chicken dish, which they asked for, after my request! The only reason why we consume this kind of food is because we are quite hungry by the time the food is served, as we have had a long wait at the airport and a long journey ahead.

Secondly, it was freezing in the aircraft. I had made 4 to 5 requests for a blanket, none was given. After sometime, I find the air hostess handing over a blanket to the same ladies sitting in front of me! Does the color of a person's skin validate one's requests?

As for duty free - they did not have half the products advertised for in the magazine, then why advertise for it? Unfortunately, no other airline flies to Kolkata from Dubai, and I pray every day that another airline starts their service to Kolkata soon. It has become very traumatic to have to fly to Kolkata and I dread my next flight!

Recently, I flew and transit Dubai to Rome. My travel Agent booked vegetarian meals. First leg, nil Vegetarian meal, crews attitude exceptionally poor, comments, "Do you have to eat vegetarian? Can you eat meat? This is not ordered. Your Agent did not order. I/we will see if we can do anything." Finally, I was given a small vegetarian meal and was told I had to fly first class! Not happy hostess towards myself. The leg to Rome, again vegetarian, I was told not been ordered and received.

Return flight, I asked, "Was vegetarian on their list?" I was told no and served me meat. I asked it to be replaced. It took 30 minutes to finally give me abruptly a meal, half cold and told from crew. Angry hostess. On return Dubai to Sydney, after disagreement with male Asian steward, I was told vegetarian had been ordered. So meal received and was better quality.

Duty Free on board - The stewardess went very quickly down aisle on one side only, was disappointed as I wished and still do, to purchase a red wallet on board from catalog but am unable to remember brand. I am all around disappointed with lack of service, attitude and meal quality when received. I understand people have duties but to basically be blamed for being vegetarian and resulting meal of substandard quality is not acceptable. Non service for on-board purchases falls into same non-caring category.

This was not the experience I expected from your reputation but it was received and did report to travel agent at Escape Travel, Division of Flight Center. I would like a representative to contact or some action to be taken as this unfortunate attitudes on both legs affected my happiness for my trip and naturally my opinion of Emirates airlines. Flights concerned: EK415 & EK95 29/01/2012; Return leg: EK98 & EK414 12/02/2012.

I searched on internet for the cheapest flight (with a reputable airline nevertheless!) and got a return flight Frankfurt - Bangkok for 524. Fantastic, it even included ICE/TGV/HST tickets to and from Frankfurt airport - even better! Everything was as good as could be expected. The only negative thing was that on the return trip from Bangkok - Dubai, the food was not nearly as good as on the Dubai - Frankfurt leg. Other than that I had an excellent flight surrounded by attentive, smiling, attractive stewardesses. I am sure they smiled at everybody equally, but I did feel a little bit special at times! For the money this is a fantastic deal. Fly now before it becomes really expensive again!

Just a brief few lines, I am a regular traveler with Emirates and to be honest, they are one of the best airlines that I use. I really have never had a complaint with the flights or service but nevertheless, on a recent flight I had from Manila to Dubai; I was seated in a broken seat. Ok I can live with that but what annoyed me the most was that during takeoff and landing, the same steward interrupted me at least 5 times to ask me to place my seat upright. I did ask to be seated elsewhere but the only other seat was next to the toilet. That's ok, I can live with that but the attitude of the hostess was completely blunt. Basically, take it or leave it. So for nine hours, I had to bear with a broken seat.

What to do? I love to fly with Emirates and in all fairness, I have been upgraded on some occasions but just during this flight, I felt the staff were exhausted and didn't seem to care. Anyway, we are all perfect and God's children.

One of the worst customer services ever. Air stewards were so rude. They even called my 2-year old daughter annoying when she was playing with the remote and was accidentally pressing the crew button. He was grabbing the remote forcefully from my daughter's hand and was trying to keep the remote in the couch in front seat. My daughter started crying and was trying to reach for the remote but he was not letting her. I was sleeping and my wife was half asleep with 6-month old infant in the lap. We were not provided bassinet seat even after we requested so many times. We were even flexible with the dates but nope. He was reaching my daughter over my wife and infant on her lap as my wife is sitting in aisle seat and my daughter was in one of center seats. He woke us all up and was making noise in front of all passengers. It was so embarrassing.

In LAX to Dubai flight, we were not given bassinet. They initially offered free seats as we volunteered for next day flight, then they took the offer back and let us fly on the same flight saying seat beside us is empty but later that was filled, too. Emailed customer service so many times but no reply for more than a month. Later they replied saying they are not in breach of any contract. Finally, when I got frustrated I called them. After listening to everything, call was dropped first time. I called them back again and told the whole story again. After listening to everything, she said not my department and gave the same email ID that I have emailed before. (Fathima was her name). When I said cancel my tickets, I didn't want to fly Emirates anymore, she was saying that they can cancel the tickets but will not be given any refund. Why the heck would I cancel the tickets? I can might as well checking and simply not board.

** with them. I also think they are very racial with Indians. We hired a porter at Dubai Airport and were standing in the line with my family. There was no one ahead and I was the next in line. Some guy with the turban just came. He was attended before and that lady was shouting at the porter to take to some other line. I even asked for supervisor at the counter. He gave me a mail in letter to fill and submit to the crew instead saying supervisor is not here. There was no courtesy whatsoever in his behavior. I would like to say this if you are shameless 'fly Emirates'. I am never going to fly Emirates in my life and nor would I let my family, parents, grand parents, cousins, friends to fly Emirates.

I recently had the most horrific experience with Emirates, which is the third consecutive bad experience I have had with them.

Despite paying an extra $1000AUD to get a 23-hour connection from Sydney to London to ensure jet lag was minimized and I was back at work in time for a meeting, my flight was delayed and my transit ended up being 37 hours. I could have booked in Singapore Airlines and paid significantly less and had a 27 hour transit.

In addition to the flight delay. I asked for them to ensure I had a good seat so I could at least sleep. They consequently moved me from a window seat toward the front, to a middle seat at the back of a plane, next to a baby. This was the worst seat on the plane. In addition to this is the man sitting next to me was smoking on board and playing with a lighter, which obviously was hugely distressing. Little was done about this despite my complaints.

I requested a gluten-free meal; the meal I received was not gluten-free so I was consequently viciously ill.

To make matters worse, I tried to complain at the office in Dubai, and was told to email my complaint, which I have done 7 times now to no response and it has now been over a month.

I am a frequent flyer with Emirates and have spent many 1000s of dollars flying Emirates over lower cost airlines, and I have had enough. They have not even bothered to acknowledge my email.

On my last trip on Emirates Airlines in Toronto, the plane crew took my baby's stroller on the gate. The problem is that they threw the folded stroller in the cargo and the canopy snapped off with the cup holder. The canopy and the cup holder are worth $60 and I bought the stroller at $200. I'm so unhappy to pay that much to a stroller then something like this happened to it.

I had done booking online against booking reference ** and E-Ticket ** where I had booked the ticket by mistake by wrong name. Only the first name and all other particulars other name were correct.

I had called up the Emirates office in Dubai and informed the mistake in name, where they noted the complaint and I clearly told him that the ticket is booked in the name of Shavena ** (my elder daughter) for which I have already bought the ticket in the same flight where as in this ticket, the name should be changed to Shayna **, my younger daughter. He noted down the complaint and informed that the name will be read as Shayna when she will check in at the counter.

To my surprise, when I checked in, I was informed that I have two bookings by the same name. I informed that I had called the customer service and they assured that the changes have been done and when we would check in, it will be by name of Shayna. On further checking, they said it is written that the name should be read as Shayna, but it had not been changed in the ticket. I was advised to cancel the booking and buy a new ticket, accordingly I had to cancel the ticket and buy a new ticket.

When I had lodged the complaint at Emirates office, then only I should have been told to cancel the booking and buy a new ticket. I had to face inconvenience at the airport because of wrong feedback by their staff.

My flight from London to Auckland on the 17 January flight 406 was very unsatisfactory. I was not given the seat that I had chosen. It was changed around twice on this long and very uncomfortable trip, very cramped. On arriving in Melbourne, I was changed again with no explanation. Having lived overseas for 30 years, I have made this trip may times with various airlines and have never encountered such bad services. There was no explanation by the staff or an apology. My only regret is that I have to return to London with Emirates on the 17 February. This is an airline I will not be flying with again. The service was below standard and with little regard for its customers.

I traveled by your flight ek 545 on 14 Jan from Chennai to Dubai. One steward Mohammed misbehaved with me. Kindly do the needful.

I had a bitter, weird experience on board on 14 Jan 2012, flight EK545, when myself and friends traveled to Dubai from Chennai because of the activity of one steward Mr. Mohammed who doesn't have a basic sense of respect, how to behave with passengers, etc. I am a frequent traveler, traveled nearly about 30 countries with different airlines. This is the first time I am experienced a bitterness on board. Since then, I started recommend my friends not to choose Emirates hereafter.

I am writing in regards to my bad experience with your airlines. I traveled on the 11th of December 2011 from Dubai to Singapore. We,meaning I and a party of 3, checked in early. When we arrived at the allocated gate, we found out that there was a change of gate. We approached the unfriendly staff who told us that there was an announcement made.

I don't know what time the announcements were made, but none of us heard it, including many others.There were so many other announcements being made and having to pick out that announcement was impossible in such a big airport. What the staff should have done was put a sign at the original gate stating that there was a change of gate. Instead, they waited to inform you when your turn comes. With apology, they directed us to another wrong gate. It was by chance that we looked at the info board and realized that they had given us the wrong gate number.

To make matters worst, when I arrived in Singapore, one of my bags was damaged and the other, missing. I was referred to your handling agent to make a report. And from then on, I was made to run like a yoyo to and from the airport in regards to my lost bag and damaged bag. Your handling agent was trying their level best, but every time, they had to call your rep for clarification on my bags. I say this, because I was there when this was done.

After a few frustrating days, I then realized that my missing bag did not leave Dubai at all. This was told to me by staff that my bag was in Dubai and that I have to wait for it to arrive, before they could deliver it to me. Then came my damaged bag, and they wanted me to state value, which I did. And also that took a while before they decided to approve it. All this while, at no point in time, did any of your Emirates staff called or apologized for the inconvenience caused to me and my wife, who traveled with me.

After a month, I received an email apologizing and asking me to fill in a form for my claim of 138 Sin Dollars. For a multi-billion dollar, having to ask the passenger, who was treated this way, to fill in a form and not forgetting the trauma caused is much to be desired. Whoever your ground manager is should have approached the passenger and deal with it himself. Or has he or she forgotten that we are customers and that's the reason he or she is to see to the customers' need in times like this?

I await your investigation on this matter. And if I find that your explaining does not justify why I had to go through all this, I will give my feedback to the forum. The only good word I have to say about Emirates is their cabin crew, to whom I would like to extend my gratitude for their service and friendliness. You should look seriously into your ground handling. We are not free loaders; we pay to travel out of our hard-earned money.

I had pre-booked a seat for my partner and me. I chose seat 36A as it was in front of the emergency exit, which I thought would be a good seat as I would not bother anyone by putting my seat all the way back.

As we got to the seat, I sat down and I first noticed an electrical box right by my feet. So I was not able to place my feet where I wanted, but instead, I had to squeeze them to one side. The chair itself has a moveable cushion that can be turned around, which is situated just at the end of the chair under my knees. I have no idea what it is for, but mine was stuck, so my legs were in a very uncomfortable position.

After the seat belt signs went off, I went to put my chair back; but to my disappointment, my chair stopped halfway before my boyfriend's. I was not able to go back fully, so with my feet being jammed to one side and my chair only going back halfway, I felt extremely trapped.

Then it was time for my food to arrive. So I put my tray table down, and I realized that it was broke. The right leg had become detached from the seat in front, so it was hanging on a huge slant making It impossible for me to eat of. I told the air stewardess, and she just shrugged her shoulders and said there was nothing she could do and walked off. So instead, I had to keep it up with one hand so that my tray would not slide off. It was a complete nightmare trying to eat my food.

After a little snooze, I decided that I fancied a gin and tonic, and sadly, there was none left. So I asked for a vodka; that was also finished. The steward did not try and check at other drink points and just informed me that all they had left was whiskey. Spending the amount that I did on this flight and finding out that there was nothing for me to drink that I fancied was yet gain extremely disappointing.

Last but not least, as the stewardess came through the cabin with juice and water just before we were about to land, they for some reason did not acknowledge our row (maybe because it was the last row by the kitchen, I'm not sure). I did not want to bother by ringing the bell, so I climbed out of my chair and asked for glass of water. The lady looked at me, and with a huge sigh, poured me a cup of water and carried on with her duties without even communicating one word with me.

I understand that Emirates run a busy schedule and have to turn the planes around quickly. But I don't think it's fair that I pay all that money to have a seat in which I cannot spread my legs out in front of me, I cannot lean my chair all the way back, I am unable to eat a meal properly without it falling of my tray, and when I order or ask for a drink, I am ignored.

The flight was far from pleasant for me and my partner, as he felt guilty that I had such a bad seat. I would appreciate this complaint gets looked in to, and I would like to receive some form of compensation; if not, my money back for my flight.

Flight EK 434 Dubai to Brisbane 14/01/2012. Vegetarian meal booked on request (4 months prior) not available. First meal on flight I ordered appetizer and soup, and I received only the appetizer with no other explanations. Breakfast, I asked for pancakes on the menu and comment received was "I have to check if available". Same when I requested a camomile tea, although showing available on the menu provided. I have traveled with two children (10 & 14). My youngest did not eat any food during the 14 hours flight, being very nauseous. At the time of landing, when all flight attendants were at the door to greet us "good bye," they let me walk holding the used barf paper bag (together with my hand luggage) and holding my child's hand. After my child has shown symptoms of emesis, seconds before the door was opened for us to leave the aircraft. Not one of our "finest" experience in Business Class. Not the utmost care and attention.

I travelled from Dubai to Riyadh with Emirates on 24/12/11. I used upgrade business class. Instead I spent 29,000 sky miles from my skyward account. That flight no is EK817. That steward's name is Adel from Bangalore, India. Come to the issue. My credit card was falling down and gone to under my seat. I was requested twice for him to find the card. He refused, and he said he has to take care of other passengers, even when there are only 9 passengers in business class. Fine, then he served food. I didn't finished half of the food in the plate. He forced and didn't ask anything from me. He took the plate and went. Actually, I don't know why this steward acts like this. When they see Western and Arab people they are ready to do everything. They provide good hospitality for them. But they refuse to give a minimum standard service to Asians.

If they feel Western and Arab people are the only ones paying the money for the ticket or the airline is ready to do the service for particular people only, they have no rights to sell the tickets for Asians or colored people. I used to fly with Emirates Airlines, but I don't like this kind of human treatment. If anyone from Emirates Airlines sees this mail, kindly teach your air hostess/stewards how to behave with passengers. It doesn't mean what nationality the passenger has. On what basis they are flying? It's none of the air hostess/stewardess' business. It is because of us that they are surviving and getting salary and all other hospitality from the airlines.

Our plane was delayed at Glasgow, due to high winds. So, this meant we missed our connecting flight at Dubai. This was not the problem. We were then put through to arrange another plane to Australia EK406. We were given new seating and were quite happy with this, then we were taken to a hotel for a few hours. On boarding the plane and moving to the seats allocated to us, we were happy to see that for once we had a bit of room to stretch out. But one of the Stewardesses said, we could not sit there as they needed someone younger sitting there if they needed help with the door. Without too much of complaint we moved to the usual cramped seats. As the plane took off there was a lot of condensation pouring in onto my wife's lap.

By the time we got one of the blankets out, her lap was soaked. We complained to one of the Stewardesses, an African lady, she was very dismissive and said it was only a few drops. But she did change the blanket which had a lot of water in it. This is the first time we have traveled with Emirates and not been happy. We were treated poorly and at least want an apology.

On 01/11/2011, I traveled with my child from Glasgow Airport to Kochi, on flight number EK0028/EK530. As I reserved and paid the ticket for my child, I am eligible to get a child seat. I had asked for a seat for the child from the air staff. No air staff considered my request, and I was carrying my child in my hand throughout the complete journey. As soon as I arrived at my home, I was hospitalized due to physical strain. I request you to obtain a refund for my child's ticket, and also compensation for the physical strain. I have already sent a complaint letter to the Customer Relations Officer of Emirates on 17/12/11 with the copy of medical certificate, and a copy of the ticket. I didn't get any reply.

Flight number **; dated December 19th, 2011 from Delhi to Dubai. I booked my ticket on internet with my wife's credit card some time before to travel Dubai. When I reached the airport for travel the checking counter asked me to show the credit card. I don't have the credit card with me and I requested that the supervisor of the Emirates I don't have the card with me since it's my wife's, so how can I carry with me? Moreover, if I know that it's really going to be very important to produce I would have carried it. That supervisor again refused to accept me and then again I requested him and showed my visa, which is the last date of my travel I was carrying a 14 days visa with me and that day was the last day of the visa and I requested, "Please I have to go since I have no time to go buy another flight and also because its already 3 pm afternoon here."

It's written on the receipt and it's in very, very small letters which I have to wear power glasses to see it. They have written: "At check-in, you may need to present the credit card used for payment." It's really so hopeless. People from Emirates who are working at New Delhi airport cannot understand and don't want to understand customers' problems.

The service, food, and overall experience was good but my seat got stuck and I could not bring my seat back up to eat or to sit. I asked air hostess/stewardess to help; she tried but could not make my seat move.

She then brought another person who lifted the arm rest plastic and tried to reset, he also lifted the seat cushion and try to control the seat manually but he could not get the non-functional seat control to work. Needless to say, I had to travel with my seat stuck into recliner position for 15 hours. I expect better from Emirates. It took Emirates Airlines 28 days to respond and basically I was informed that there was no problem as it could not be confirmed. Basically, I was told that I was lying and there was no log.

Service was very bad. During the flight they were serving lunch and poured some liquid on my son's lap and they didn't even say sorry or give a paper to clean it up. It was so rude. Later, when we booked tickets, there was almost a $200 difference the next day after we book tickets. It was too much fluctuation in price and waste of money for the consumers. I will never travel with them again. Anyway, the wait period is same as other airlines now. So there's no point in raising their income.

My bag had tore up and I have lodged a complaint for bag damage. So, kindly let me know the process on how to claim.

I bought E ticket ** to travel with my daughter from JFK to RUH on July 30, 2011 flight Ek202,EK815. I had to travel earlier due to death of my brother and requested to cancel my ticket leaving my daughter to use her ticket later to come back to Saudi Arabia. The cancellation and request for refund was done according to The Emirates rules. At the beginning they said the refund will take only one month. No refund was done. I contacted The Emirates office in Saudi Arabia and they said wait for two weeks. I waited and still no refund.More promises every time and still no refund . Even the representative of The Emirates said the main accounting office acknowledge they have the request and working on it. He was surprised why this unexplained delay. Today is Nov. 26, 2011 and still I did not receive my refund.

My family has always been an Emirates customer. As a matter of fact, just in the past 3 years, my family and friends have used Emirates over 15 times. Needless to say, I am very disappointed in the service that we received today. I had never expected Emirates to treat us like the way they did today at the LAX airport. A man named Herbert was beyond rude and threatened us numerous times to cancel our flight.

I had initially purchased business class tickets for my father, who is an epileptic patient and my cousin who is also an epileptic patient. The reason I had bought those business class tickets was because sleep deprivation and claustrophobia triggers an epileptic seizure attack and that is a serious threat to them. Emirates called me back after I had purchased my tickets and printed out the itinerary and told us that they refunded our tickets because the seats weren't available for that price. This is unprofessional and idiotic to say the least! We bought our tickets in a timely fashion and were cheated out of business class!

If it wasn't absolutely necessary for my father to fly to Pakistan on such short notice, I would have never accepted an economy class ticket! I had asked the personnel at the Emirates counter at the LAX to please give us a back row seat where my father and cousin would feel more comfortable or to do something else that would allow them to feel safer about their health. This was a medical reason, we had papers, neurologist documents and United States identification medical documents to verify our medical conditions. All of these papers were given to the Emirates staff and they refused to look at them!

The man at the counter (Herbert) was rude and started making threats about canceling our flight if we kept on referring to our medical condition! This was unprofessional, discriminatory, uncalled for and a horrible experience. I am letting the customer affairs of Emirates airlines know that if anything happens to my father or my cousin, I will be filing a multimillion dollar lawsuit against Emirates airlines. This is because Emirates showed complete and utter negligence and refused to correct their mistake. As an Emirates consumer, I am disgusted at this horrible service!

I traveled on 16.11.2011 by Ek-506 from Dubai to Mumbai. I could not trace my bags at Mumbai. I filed a complaint and even after 5 days have passed, I have not received my bag nor have heard from the airline regarding its status.

I have lost all the expensive gifts I had purchased for myself and my relatives during my stay at Sydney for 30 days .We are facing lot of problems as we carried all our new set of clothes for our stay to Sydney and have to manage with the left over clothes. We had spent a lot to travel to various places at Sydney for purchasing all the gift items.

I traveled from DXB to BLR, on 4th Nov with my wife, and we had one of the best experiences on EK. I was served by Ali, and a French gentleman, whose name I fail to remember now, but had mentioned in my previous (wow) feedback form. The travel was a pleasure as the crew on board were excellent, and extremely customer service oriented.

On my return flight on 16th Nov from BLR to DXB on EK 567 at 18.30 hours, I had one of my worst in-flight experiences. Its rather unfortunate as just a few days earlier, I had a fabulous time, and only had good things to say about EK. I had great pleasure in filling out the feedback form. I was served fresh orange juice as my welcome drink which we enjoyed. I was asked about my dinner, and I requested for a chicken meal, but unfortunately was informed, they are short of chicken meals on a flight, which wasn't even completely full.

The lady who served me wasn't very pleasant either, and did not bother to find if I would consider other alternatives. This was shocking as I was in business class. I would have appreciated, had they been a little nicer towards me, since they had inconvenienced, and not offered me a meal of my choice. Is this not part of customer service within the hospitality industry?

I was hoping the senior purser would reach out to me to resolve the situation but unfortunately, I had to ask for him, and wait for him to meet me. He did not introduce himself, and asked me what the problem was. I introduced myself and requested for his name. He gave me his name only when I insisted. He was repeatedly interrupting me while I was talking. I suggested one of us speak at any given time, and I would hear his justification once I was done. All he said was, I wasn't telling things the right way and went away. This was extreme arrogance, and speaks about how much the staff actually cares about the passengers.

I regret flying EK and further regret to be a bad ambassador (word of mouth), based on my last experience. If this is the state of affairs when flying as a business class passenger, paying a premier fare, I can only imagine what one has to go through in economy. Thank you for ruining my journey, which can never be undone.

To put it down simply, they canceled my flight from Vienna to Dubai on April 11, 2011 and this caused me to miss my connecting flight from Dubai to Singapore. I have to be understanding pertaining to this issue because hey, things like that happen, it really isn't their fault. In the end, I was rescheduled to fly 24 hours later and was told I would be able to claim transport expenses incurred during that time of inconvenience. I was given the email address **** to make these claims. It bounced back over 8 times. I contacted my local Emirates office in Singapore, only to realize the Emirates outsourced these hotline operations to India. They told me to send the email to ****. Twice I did that and no response.

I called the hotline again to check if they received it, but the Indian call center told me they will not be able to check any correspondence to Singapore. In my desperation, I had to send a mail to ****, bear in mind that these poor folks have nothing to do with it but they may then forward it to ****. In my email, I stated my displeasure and wrote candidly of my desire to complain to the consumers' association. I received a response stating they are looking into it. Here are my questions: 1) Is your local Emirates office hotline really a front where it gets directed to an overseas operation like India or the Philippines or China? 2)Why did the email **** bounce back so many times? Is it legitimate?

I traveled with my wife from Johannesburg via Dubai to Jeddah on the 16th of august 2011 on flight ek766. My baggage was tagged to my final destination Jeddah. Upon arrival to Jeddah we did not receive my baggage. A complaint was filed. After contacting emirates at Jeddah with many difficulties we were told the bag was still being looked for. During my whole stay in Jeddah we did encounter great difficulty resulting in buying new clothes and other necessities. After arriving to South Africa I did a follow up with emirates and was told the bag was being looked for and later was told that emirates came to a conclusion that the bag is lost. And that emirate was busy taking care of settling the claim and that emirates would contact us in a month's time. We have not received any news since then .why does it take so long to settle a claim which is not even our fault?

We flew from Mumbai to Houston on the flag flight October 7th from Dubai to Houston. On our flight from Dubai to Houston, the flight attendants were very uncooperative. On advice from our friends, we actually rejected cheaper tickets and paid more for better service, because we were traveling with twin infants. This was a huge mistake.

The flight attendants were simply put disgusting. Far from helping 2 women with 4 month old twins, the flight attendants were actually trying to impede us when we wanted to go to the pantry to make milk for our babies. And all we wanted was hot water - we were carrying our own Similac milk powder pouches. Never again are we going to spend our hard earned money on flying Emirates. We have circulated our bad experience to all of our 5 clubs in Houston and 2 clubs in Mumbai & hope that nobody has to spend money to go through our experience.

I made booking to Kolkatta from Doha via Dubai on 03.11.2011, return from Kolkatta on 08.11.2011. I had a shocking experience while coming back from Kolkatta by EK571 to be started by 8.55 am. The first problem is the flight got delayed by an hour and 15 minutes. After departure from Kolkatta, they announced that because they have not closed the flight door properly, flight will be going back to Kolkatta and will start again in 15 minutes. But it took more than 90 minutes for them to complete the formalities before take off. I was supposed to catch a connecting flight from Dubai to Doha by 2.15 pm. By the time we reached Dubai, it was 2.45 pm and we missed the flight. We were asked to go by 5.05 pm flight and reached Doha by 5.20 pm (Doha time).

I was traveling back from bkk, they were handing out cold drinks, I requested juice as the lady was passing it to me, she dropped it on my lap. I asked for towels 5 minutes later. She bought back a couple of paper towels. I asked for more. 10 minutes went by, so I asked another and waited and waited. so again I stopped one and asked for towels. 3-5 minutes later, the first one I asked came back with towels. So I started drying myself off. About 15 minutes later, the 2nd one I asked for towels came back with hot towels. I said no, I wish to dry myself off, so please bring back some more dry towels.

After few hours drying myself, I started to dry off, my white shirt was destroyed by stain of the juice that was newly bought for me. I went to sleep and woke up when they asked if I wanted breakfast. I said no, can I have 5 minutes to wake up, she replied no and they didn't serve me any breakfast. I was horrified about the treatment I got from them and thought just how bad they can make some feel after have a enjoyable holiday with my gf who I haven't see for just over 4 months. I was on flight H2LDB to Syd.

I was flying back from Bangkok to Dubai on Sunday, October 23rd, 2011. After just over an hour in the air, we were told we would be diverted to Hyderabad airport in India due to a slight technical problem. When we landed in Hyderabad, it took over an hour to let us off the plane. And then, we were stuck in a holding room while we waited hours for 2 new aircrafts to be sent from Dubai to pick us up and continue our flights on to Dubai. At no point during our time at Hyderabad were we told what was going on through a representative of Emirates and no apologies were given to us for this 6-hour delay. We were offered breakfast but to be honest, it was like prison food as it was a mixture of truly uneatable slop which none of us could eat.

On the connecting flights, we were eventually put on. There again was no explanation of the reasons for the diversion or apologies for the delay. The cabin crew on board were very unhelpful throughout the flight. I only got one drink offered to me during the whole journey and was also disgusted at the way a female passenger sat near me was treated. She had ordered a vegetarian meal but was told there was no notification of this on the flight. So, she was given the chicken meal and told to pick around it. But on the other side of me, an Indian man on the flight made the same comment about ordering a vegetarian meal. He was firstly told the same, 'no notification of him ordering vegetarian'. But then, the crew member said it was no problem as they always have extra vegetarian meals available and promptly brought him a meal over!

When we eventually got to Dubai, I had to find Emirates desk to get them to rearrange my connecting flight to get me on from Dubai to Birmingham. At no time was there any apology or explanation for our diversion or even the offer of a free upgrade for my final flight to make up for the inconvenience. All in all, it was a very disappointing journey with an airline which is supposedly one of the best in the world. And after finding out the actual reason for the emergency landing that was made in India, I am even more disgusted with the way the passengers were dealt with.

This is to bring your attention. I was on time for boarding on 1-Nov-2011 **. The Emirates support staff said the flights were overbooked, I have to wait for some time and I will get a seat. Initially, they said they would try to get a seat on this flight and if not possible, I will be given the next flight. After some time, they said that the flight seats were full for 9:50 and 3:00AM flight. They said they will give a flight on 2-Nov-2011 ** AT 12:05, which left me no option than to accept the flight. I hope this is just a business trick on a festive season because I saw some of the guys and they were issuing the ticket after they said the flights were full. The support staff was not willing to talk on this. Also, he just gave me a complimentary ticket from Dubai to Bangalore. I have been using Emirates airline for almost 6 years. This is the first time I have had this bad experience.

My family and I traveled with Emirates for years, even prior to deciding that we would like to become Skywards members. Over the years, I have noticed the quality of service declining on Emirates flights. I would never complain as it is not in my nature. My last flight from Manila to Dubai on Business Class. I arrived on my seat and found that the seat, floor, and the arm rest had food crumbs. I brought this to the attention of the flight attendant which was kind to clean my seat to the best that she can but told me that she can't do anything about the floor and she can't move me because the flight is full and over sold. Of course, I believe her because prior to boarding, there was multiple calls by Emirates ground staff for passengers who would be willing to give up their seats as the flight was over sold.

I paid a full fare for my Business Class seat. I do see it unfair to upgrade passengers who had paid a fraction of my fare. It happened before on a Manila bound flight. I could travel to Manila and or other destination on Etihad Airways for half the price, and the service is better. On a previous flights from Cairo to Dubai, my seat was taken by another passenger. I asked the flight attendant to give me back my seat, his answer was that these people are married and have to be together. I can't separate them and he called another attendant who found me another seat. I did not complain although I took down the names of both attendants, but decided that it's not worth pursuing.

Two summers ago, on a flight from Dubai to Nice (France) on Business Class, I requested a seafood meal. The attendant gave my meal to someone else who insisted on a sea food meal, and comes back to me with I can't do anything about it, but I can offer you something else. I refused to eat and once more did not complain. I can go on and on with stories, but to make a long story short, the quality of service that kept me and my family flying Emirates is no longer there. I have my choices to fly with Etihad Airways and or others.

I have a complaint to make concerning the wrist watch I bought as Duty Free item in flight. The wrist watch is not working. The watch make is Black Dice Scrolling LCD at a price of AED 435 ($120).

Please, I have a copy of my receipt and boarding pass with me. I have been to the Emirate airline booking office in Lagos and they advised that I should first of all initiate the process of complaint by sending an email to Emirate Airline online and that I will get a feedback. I have also complained to your Dubai office by phone to Florin, Edward and El hab.

I am resident in Lagos, Nigeria. Please, ensure that the resolution of this problem is done in Lagos, Nigeria and not Abidjan in Cote D'Ivoire because I was only in Abidjan on a transit flight. My mobile phone number is **. Thank you for the anticipated feedback and satisfactory resolution of this issue.

I will appreciate a replacement for the wrist watch. This can be sent to your Lagos, Nigeria booking office at Churchgate Building in Victoria Island, Lagos, Nigeria.

I am a business person presently with business activities in India, UAE, Qatar and expanding into Saudi Arabia, Malaysia and Hungary. I visit all these places every month on a regular basis and I used to travel with Qatar Airways. Although I was happy with Qatar Airways service, it was nearly 18 months back.

I took a chance to travel with Emirates and I was quite satisfied with the service and since then I started traveling only with Emirates. I became a gold member in a couple of months and even achieved nearly double of the mile in a year that is required for the highest privilege status of Emirates, the gold member.

However, the following were my worst and very serious experiences with Emirates Airlines that have made me worried and have really brought down my prestige and comfort level while traveling with Emirates.

Couple of months back on my travel to Cochin via Dubai, it is so unbelievable and totally unacceptable that I was served with a spoiled dirty and smelly Muthabbal (an arabic food item), in the business class lunch in Dubai Terminal 3. I reported the matter to the serving person and he did not take it seriously and also misbehaved with me.

I then called the Emirates supervisor and he tested the food and confirmed that it was spoiled and asked the catering people to remove that particular item from the self serving desk. I was the first person who took this item when they refilled it. The supervisor then apologized to me and took my details and promised that I will surely get a mail from Emirates on explaining how and why it has happened.

Until now I haven't received any mail from Emirates regarding this event after I have reported it directly to Emirates by email. This was very embarrassing and annoying and since then I am always careful when eating from Emirates lunches. I even thought of changing the airline and started using Ethihad Airways on some trips.

The same thing happened to me yesterday, 22nd October 2011, on my travel to Cochin - Kuala Lumpur - Qatar - Cochin via Dubai. I was put to a lunch in Cochin International Airport by the Emirates airlines and as usual I took some bread sandwich - one of the only few items served over there. The moment I ate it, I started feeling nauseous. I further checked the sandwich and found it was spoiled and was smelling very badly.

I asked the serving person to call his supervisor, repeatedly he came and tested the food and confirmed it was spoiled. He said he didn't have the time to check the quality of food and started apologizing. I asked him to call the Emirates airport supervisor and waited for long but nobody came. Meanwhile they asked me to get on board.

I decided not to travel without reporting this to the concerned. Then I personally went to search and find the Emirates airport supervisor and found Mr. Rajiv **, who is one of the Emirates airline airport supervisor. He came and tested the food and confirmed that it was spoiled and then started apologizing. But this time I decided to take proof as I want to move legally against this.

Accordingly I made a video recording of their apology and confession which is posted in Youtube. I am so surprised and really disappointed and annoyed with the way Emirates airline is taking care of their passengers, even the premium class passengers.

Since I did not get any feedback / response from Emirates about my first unusual bad experience, I am moving with this issue very seriously. If Emirates do not take this matter seriously and take proper action (compensate for my loss of comfort for the business class fare I have paid, for losing my privilege level comfort, for the stomach discomfort and upset feeling that has even affected my meeting in Dubai on 22nd October. Accordingly, I have planned to take the following actions:

4. Stop traveling with Emirates and use alternative airlines like Qatar Airways or Ethihad Airlines.

Apart from the serious issues above, I also have faced some embarrassing situations with Emirates. A couple of times, I have traveled in economy class due to non availability of seats especially to Jeddah and Hong Kong sector. Later in flight I found seats which are available in the business class. Once when I was traveling to Jedda, a couple of economy class people got upgraded to business class even though they were not gold members while I was a gold member and was not upgraded.

When I asked the cabin crew about this, they said they didn't have any instruction for my upgrade. Normally when I was traveling with Qatar Airways, I got upgraded to business class many times even before achieving any privilege status. I have completed tier mile double than the requirement for gold status in a year and have never gotten any consideration or provided any kind of privilege.

The cabin crew were not friendly as they talked impolitely and showed don't care kind of attitudes sometimes. They showed a kind of discrimination or partiality especially the western national cabin crews. This is totally not tolerable and acceptable.

Many times I had to wait for a long time for my checked in baggage at Cochin airport as they do not give priority to business class passengers/gold members and most of the time I never see an Emirates staff at the baggage collection area - especially in such situations. This is really annoying as we pay 2 times higher charges for the business class which is to get the facility and to avoid standing in ques and waiting for baggage. But in Cochin, it is useless and a real waste of money.

Every time I depart from Cochin (although there is an emigration counter for business class passengers), it is always lined with economy class passengers and we always have to wait in the ques. Normally when I travel with Qatar airways, they used to assist us in clearing the emigration without standing in any ques till getting on board. I have never experienced such things from Emirates in Cochin. I strongly feel, what is the point and use of paying 2-3 times extra cost and flying in business class in Emirates from Cochin? It's really useless and a waste of money, it's better to donate that money to the needy ones.

Anyway, I am having a flight tomorrow to Kuala Lumpur from Dubai, Ref No: ESS5QS, which is booked on economy and let me see how I would be treated by Emirates. This trip could also be the last flight with Emirates. On many occasions, I felt very insulted and humiliated particularly in the recent case. I really got an upset stomach and really had a bad time. I had non productive meetings as I was totally upset.

I have emailed Emirates' customer affairs with my complaint. I had my luggage broken in two, resulting in my suit case being broken and my laptop and my camera being stolen. I noticed this upon arrival at Bangkok. I was advised by them that they have been having problems with the polish baggage handlers so I needed to report this when returning to Manchester. I'm putting in a claim with my insurance but not sure if I will get refunded for my loss. I'm not happy at all as I am a regular customer of skyward and a silver customer.

I am now contemplating using another airline when I return to Thailand next year, as I don't feel my belongings are looked after properly. I am not happy at all and my holiday was ruined by this experience as I couldn't take any pictures of my holiday due to no camera, and I couldn't communicate with my family due to no laptop. I think this is disgraceful and if you already knew that you was having problems with the baggage handlers why hasn't this been resolved so they can no longer cause problems?

I had a shocking time on my recent overseas trip flying with Emirates. Every leg of the journey had some type of disaster and after submitting my complaint to Emirates, they refused to accept any responsibility or offer compensation for their very poor customer service.

On our first flight from Sydney to Dubai, my partner and I were assigned seats that were not next to each other. Being pregnant and a long haul flight, we insisted that we needed to be next to each other and were told that we would have to wait until the boarding gate to see if the staff could make arrangements for this. Luckily, at the very last minute we were assigned seats next to each other, although they had assigned the same seats to an elderly couple who had to be reseated in another area of the plane.

Upon arrival in Dubai, my partner and I decided to book a hire car through a third party on the Emirates website. After paying the hire price, we called the company to confirm that my partner would be driving using a French issued license. We were then told that this was not possible as they only allowed drivers using licenses written in English. We argued that it did not specify this on the website and after sending them a picture of the license they finally said that this would be okay.

We took a taxi out to the airport to pick up the car, and at the hire desk, we were asked for a credit card to make a deposit. My partner handed over his Visa debit card and was told that they could not accept it as it was not a credit card. We argued that this works the same way as a credit card and actually ensures the money is in the account, and I offered to use my credit card instead, which was promptly refused. We then asked for a refund of the money that had been paid already and were told that this could not be processed by them as the booking had come through another party separate to Emirates and the car hire company. They could not provide us with the details of this company and neither could Emirates?

I emailed a complaint and request for a refund through the Emirates website and did not receive a response either. We ended up calling our bank in Australia using the hotel phone to work out the situation to no avail, which cost us AUS $200.

All this frustration cost us approximately AUS $300 and one day of our holiday.

From Dubai we flew to Paris without trouble, until our flight out from Paris to Sydney. Our flight was a late night one and after a delay of an hour, we left Paris around 11 pm. Being 4 months pregnant and having to wait for so long without food, I was already not in the best of moods. On top of that, the entertainment system was not working in our section of the plane for the duration of the 6.5-hour flight. And then towards the end of the flight, they completely ran out of food and beverages. No formal apologies were made during or at the end of the flight.

Next, after purchasing some Duty Free, we boarded our flight back to Sydney having to manually check in our Duty Free items at the gate due to Australia's tight liquid restrictions. We didn't think much of it as we were given baggage tag numbers and advice as to where to collect upon arrival.

Once we were in Sydney and had collected our luggage, we went to the second carousel to collect our Duty Free. After receiving only one package out of two, I asked the baggage handlers if they were expecting more parcels and was told that there were more to be unloaded. After a further half hour, we were then told that all items had come off the plane. We then went to speak to the Emirates baggage desk, which was next to the collection area to inform them of our missing baggage. They filed a report and told us to call them back later in the day as the flight we had disembarked was going to New Zealand and the bag was likely to still be on board.

I called back later that day and was told that Emirates had no news of the whereabouts of the missing bag. I called every day for the next 3 days and each day I was told that someone would look into it and call me back. This never happened so I filed a baggage claim report and emailed this to the Emirates baggage service along with a complaint letter. After another 3 days I received a call from the baggage company informing me that Australian customs had received my parcel and I could come and collect it. That same day I made an expensive and long trip out to the airport to collect my bag only to be informed that it was located at the Customs Depot which was offsite.

Enraged, I went back to the baggage desk to complain about the situation and was told there was nothing they could do and that I would need to make a formal complaint.

I then lodged a complaint with Emirates customer service outlining my entire ordeal. They did not respond until 6 days later stating that they would respond within 30 days.

Today, I received an email from them addressing my concerns. They have not offered me any compensation whatsoever and have made it out that they are not responsible for any of the events that happened.

I used to rate Emirates as one of my favorite airlines, but I'm so disgusted with their lack of service and communication that I will never fly with them again. I hope that anyone who reads this will take this into account when making a decision to travel with them as it's just not worth the grief if things don't go as planned.

I was travelling with my wife on Oct 9, 2011 from Dubai to Delhi. I had confirmed tickets bought over 2 months back and we reached the check in counter at 13:40 for a 15:45 flight (EK-514). Our baggage was checked in and the person on the counter returned our passports with 2 boarding passes. Shockingly, the boarding passes were not on our name and also the baggage tags had wrong names (So our baggage was sent in with wrong baggage tags).

When I informed him of the mistake, he left the counter and started discussing the matter with another person from Emirates (Mr. **). It took around 20 minutes for him to come back to me and tells me that only I can travel as the flight is overbooked. I refused to travel alone, so we were put on the next flight at 22:10 (EK-512). We were given hotel vouchers for Millennium Hotel (a really bad hotel). Anyhow, we waited for 6 hours to board the next flight.

In the flight we were seated in row 48, and we opted for non vegan food when the Menu was given to us. By the time they came to serve the food we were told that there is only some vegan food left. The ordeal didn't end here. As we arrived at the Delhi airport, we kept waiting for our luggage for over 1 hour then I approached Mr. Rahul ** (the only Emirates person available at the airport). He insisted that the baggage has arrived and is on the belt where I was standing, Belt No 7, and he started reading baggage tags to find my baggage as he believed I didn't recognized my baggage.

After another an hour and a half, he said the baggage is not traceable and they would organize to send it to my place by 8:00 AM today. Now when I am called them, I am being told that the bags are not traceable and if they are unable to find my bags in 21 days then I shall file a claim.

Emirates is taking a decidedly downward trend in quality of service. My wife booked three flights for us in August 2011. The first two bookings were for me to travel with them, stay for a few weeks and return to California so I could contend with legal work. Then, I was to return on November 2 and return on the 20th.

We did not pay attention to this last itinerary simply because it was not immediate. But just today, I want to set up my seating to get leg room seat and it turned out that Emirates staff booked me for the 12th instead of the 2nd.

Instead of simply applying the American way of resolving customer issues amicably, they got defensive and pushed the idea that it was my fault that the booking was not accurately recorded and that they would charge an additional $200 to correct the date!

On the last three Emirates flights I have flown, the ICE system has crashed. Like all the previous people who have complained via the form provided on board, I did not get any response. I had to spend 6 hours of a 7 hour flight with just blank screen in front of me. Their service is very poor.

I had a flight with Emirates from Singapore to Tehran on the 14th of Sept. Unfortunately when I arrived home, I saw my baggage was torn apart and my perfume and deodorant costing $50 were stolen. They were gifts. Why should it happen from Emirates? I was sure that your flights were the best and the most secure ones, that's why I chose your flights. I can't believe it.

I would like to inform you that one of my friends has lost his bags (ref: DACEK32408), for more than a month now, but Emirates could not resolve the issue yet. I had no idea that Emirates would be so reluctant, in terms of passenger service.

I hope that the proper authority will look into this matter seriously, and resolve the issue as soon as possible, to prevent this from happening to any European or American passenger.

I have been a Gold Member of Emirates Skywards for over nine years, flying either business or first class when I can.

On September 1st 2011, I fly with Emirates from Basra Iras to Dubai then onto JFK New York. I was served a meal by the cabin crew member. I was eating my meal which consisted of rice and meat then I hit what I thought was a bone splint which I had found in the meal. I stop chewing and carefully removed the offending item on closer inspection and found that it was not what I thought it was. I placed it down and cleaned the chewed meal from around the item only to find a piece of glass which I showed the passenger next to me and looked further into my meal to find another piece in there.

I drew the attention of the attendant who said that it was a piece of ice which I showed her that it wasn't. She explained that she would report the complaint and continued to complete her duties. There was no further dialogue with her or any other crew member after she took the two pieces away.

If I had not stopped chewing, the item would have cut my mouth, as both pieces were of considerable size and cause possibly major internal injury. What I was scared of is if this had been fed to a child which could have been a worst scenario. I am disappointed that I have received no further correspondence as I made a complaint via Skywards website on the same day. It has now been four days since this has happened.

On July 20, 2011, I took the flight EK 212 from IAH to DXB. I was traveling in the company of my husband, Mike. We had another connecting flight, EK 0705, from Dubai to Mahe Island (Seychelles).

While transiting in the company of my husband, my niece Debra and my son-in-law Jimmy made our way to board the flight EK 0705. While I was going down the escalator, one of the passengers came through, bumped and ran me down the escalator. I fell down the steps and hurt my left arm, with a deep cut wound on my left elbow, cutting through my shirt that I was wearing.

My husband Mike, Deb and Jimmy came to assist me with the wounds, with blood spilling all over. While in the process we went to seek for medical assistance to the Emirates airline representative on duty who was attending the boarding of the passengers for the 02:10 a.m. flight EK 0705 Dubai to Mahe Island (Seychelles).

This incident took place at around 1:25 a.m. on our way to board the plane. The airline representative called her supervisor who then called for medical assistance. When my husband complained with the Emirates representative why it was taking so long for urgent medical attention, the Emirates representative told us that they have to call an outside nearby clinic for medical services, as they have no medical services provided in the airport.

It took almost 45 minutes before I could get the medical attention. This medical service crews look at my deep cut wound, told me that they would need to apply some stitches on the cut on my elbow, but they can not do it at the scene, and recommended that I need to go with them to their outside clinic as they do not have proper medical facilities for the stitches (which means that we have to miss this flight). We told them that we can not afford to miss this flight for the reason that we were to get married in Seychelles on the next day.

In the light of these circumstances, the medical service crew had to use some bandages to hold the blood temporarily so that I could travel on this flight. They recommended to me that upon my arrival in Seychelles, I should seek urgent medical attention, so that the doctor would need to apply some stitches to the deep cut wound. Fortunately, the flight was also delayed, so we made to board the plane on time.

On arrival in Seychelles I went straight to the Dr. Jivan's Medical Clinic, where I was assisted by Doctor ** who applied the stitches on the cut on my elbow. I was charged and paid for his services rendered to me. I have with me Doctor **'s report and proof of payment.

First of all, Dubai airport is the worst, to get as a connecting point. They do not have efficient luggage transfer services, and even charge $84 for some destinations, which is something that does not happen in any other country. I was travelling to Toronto directly from Dubai by Emirates airline, using this city as a connecting point. I was promised by Emirates that my two-piece luggage will be safely transferred from "Fly Dubai" airline, which I had used to get to Dubai to Emirates without a problem. Well, I arrived at Toronto on a Wednesday, but my luggage did not.

I was told by the Emirates employee, after I filled out the information form that my luggage will be delivered in two days, Friday of the same week. However, it is now Tuesday of the following week, and not only have I not received my luggage, but I have been lied to the two or three times that I was able to speak to someone at Emirates. I have called them at least thirty times and left messages, and my calls are never returned every time that I have called. I have been promised to receive my luggage the following day.

They not only tell lies, but also do not update the information in the system. This is so that the local airline that they use in order to forward the luggage to other city can do their job, and track the luggage. I have even made international calls to Dubai and spoken to their head office, but to no avail. Incompetent and non-proficient in English staffs is what this airline is run by!

I have no idea how in this age of cut-throat competitive market Emirates Airlines is able to pull off such horrible service and such an arrogant attitude. Although my friends had warned me of a recent similar experience but I guess I wanted to right it off as one bad incidence. Boy was I wrong or was I wrong. Traveling with my wife and two teenage daughters I chose Emirates over Qatar. A horrible mistake which would unfold as an 20-hour ordeal which I am compelled to share with my friends so a lesson can be learnt. It all started with a hunt for the shortest possible way to get to Dubai and Emirates non-stop flight was a no brainer. With Graeme Mabray as PIC on the flight deck and Stephen James in the right seat sounded confident that they are in charge and responsible for the actions of their crew. The flight Emirates Airline flight EK-214 (a Boeing 777) departed Houston with a very rude cabin crew who would not smile back at any cost. I mean not even to cute little toddlers.

One of the stewards spill tea on my daughter and frustrating enough moved on as if nothing happened. When I interrupted her serving to make her realize what she dis her response was "DID I REALLY??" Shocking, because I was something like "OMG I am so sorry. Are you hurt, should I bring you something, ointment or medicine. I also expected that the incidence will be reported to manager/team lead. But later discovered that the Cabin manager had no intimation.

A rude response to an elderly caught my attention when the poor guy asked if they were serving apple juice. The next fourteen hours were filled with similar episodes. While changing airplanes at Dubai I was amazed to find so many more passengers of Emirates who had negative feedback.

The scenario changed suddenly for my family for the better, when I asked for a complaint form and started asking names. Even then the arrogance was evident from their sarcastic behavior which was on display a few aisles and few rows away.

I wonder why people don't share such experiences. If I were to guess I'll say that people don't care because most of us do not fly as often and think that one bad day is not worth writing about. Reminiscence of how complaining passengers faced accusation of being hostile also dictates submissive behavior to unfair and bad business practices. Or simply because we are just lazy

i was on the flight from Dubai to Russia on Emirates 0133 and one crew his name was Hussam helped me to put my luggage and he was helping me to change the language from english to Russian and he was so helpfull all the flight i was so happy with his nice smile

Hi,

I purchased two Emirates tickets online on my Visa credit card ( Card # ** ) on 11th of May 2011. One ticket was for me for a round trip from JFK to KHI and back to JFK ( PNR # C62ZJW).

The other ticket was a one way ticket for my spouse, Amna **. I purchased it and charged the same credit card on the same date as mentioned above (PNR # E368J6).

As you will notice from the copy of the credit card I attached, it expired on May 2011.

I traveled from JFK to KHI on 3rd June 2011 and I informed the people on the boarding counter about my credit card and told them that I am only carrying a copy of the card as it was already expired. The ticketing team at the counter understood the situation and I was able to travel to Karachi, Pakistan from JFK airport without any problems.

On my way back on 17th of June 2011, I went to the Emirates boarding counter and presented them the tickets. They asked me for the credit card, in which I again informed them that because it is already expired I only carried the copy of it as the original was destroyed.

The personnel insisted that I show them the original card even if I already offered them to look at my credit card statement so that they can confirm that I am the original card holder.

The Emirates staff in Karachi not only denied to cooperate in any manner they even refused boarding for me and my spouse. I was really astonished to see such a strange behavior from the staff of Emirates.

Despite my every effort to convince them to look at any other proof that confirms my authenticity and that my credit card is genuine, I was asked to leave and was not allowed to board the Emirates flight.

Later, I went to the local ticketing office in Karachi and they said I cannot travel on an expired credit card. Which is just another surprise as I traveled from JFK to KHI even if my card was expired.

To cut a long story short, I had to purchase a new ticket for me and my spouse ($1765.90) just to be able to travel back as I had to go to the office and had many other obligations to meet.

I have attached the copy of both my tickets, the old which was scheduled for 17th of June and the new which was purchased for 19th of June. I had to pay Emirates with the fare twice and therefore I need the full unused amount on my initial tickets reimbursed( PNR # C62ZJW and E368J6).

A credit card is not an official travel document and the staff at the counter should have tried to help us in that situation. People from Emirates in JFK were understanding but the staff in KHI was not. It is completely unfair to deny boarding just for a credit card. Especially when the complete amount was paid to them weeks before the scheduled flight.

I request the concerned officials to help me out in this regard.

I sent my complain through email earlier and got a reference number: NYC/X/NI/220611/6751311. But more than a month has already passed and I still have not received any answer from Emirates.

I don't need answers now cause I know Emirates is not going to improve anymore. I need the money that I spent on those additional tickets for me and my spouse.

I was travelling along with my family on Emirates flight (EK 532) on 16-05-2011(21:35) from Dubai to Cochin (India). At the time when we were served meal, my child, who was accompanying us, was not provided with the meal because I didn't request for baby food. Understanding the situation, I approached the flight steward Mr. **. The way he responded shocked me. He was mocking me, saying that you have to order baby food in advance or else you not will be provided with any; and he added that maybe you are travelling for the first time with Emirates. Its been almost 17 years; and I have been working in the hospitality sector in Dubai, and almost more than 10 times, I have traveled in your airlines and this was not what's anticipated from world-class airlines like you. I just want to bring this into your notification because such things can spoil the brand name of your services.

My wife and children, seven years old and one year old, traveled on Emirates 216 from LAX to Dubai and then Emirates 500 from Dubai to Mumbai. Based on Emirates recommendations, we booked an Asian vegetarian meal for my wife, a child vegetarian meal for the seven-year-old and a baby meal for the one-year-old whose birthday it was. The agent even requested a birthday cake for the one-year-old.

We booked a seat for the one-year-old so we had extra space. Given the infant was a bit irritable at meal time, my wife requested that they hold on to the meal till later. The flight attendant said they wouldn't reheat it. Then the child meal had some concoction of rice and eggplant. Which child eats eggplant?

On the connecting flight, they gave my daughters their special meal--more eggplant, but told my wife that there were no more vegetarian meals and she wasn't booked for one. Given that all of them were on the same record, that would be a bit odd.

The service was horrible and to top it off, there is no place to file a complaint on Emirates website.

I purchased a ticket from JFK to Entebbe, Uganda from Emirates (booking reference number GD8USF) and my itinerary is as follows: When I purchased the ticket I thought that there would be a complimentary hotel stay since I have a layover that is more than 8 hours in Dubai. Unfortunately when I called the customer service department of Emirates I was told that the layover has to be under 24 hours in order for me to receive the complimentary hotel stay (notice that my layover is over 24 hours by only 20 minutes). They said I would have to either change my ticket to a flight that leaves Dubai earlier or upgrade to another class. Emirates said that in the economy class there are even more class differentiations and that I guess I bought a ticket in the "lowest" class. I told the customer service agent that this would be my first time ever flying Emirates and that this is really discouraging. But none of my comments made a difference and he again stated that my only options are to upgrade to another class or change my flight time (both of which require a hefty fee).

While I was travelling, I saw different channels for customers. Emirates provides all sorts of channels as per customer requirement. As there are many people practicing Muslim who also travel, there was a Quran channel there. But the serial number or code number or channel number Emirates assigns to Quran is 420. I ask myself. 420 code always means fraud, cheat, corrupt, lie, and it has very clever meaning. I double checked with different people on the meaning of 420 code. Every one replied that it has negative meaning like clever, fraud, corrupt, lie, and something doggy. I know sub continent and other regions also consider it as a negative meaning. So, change this channel no. of Quran, because it is considered as insulting the book of God and the religion Islam.

I am writing to inform you with my dissatisfaction with the Emirates Airlines Staff at Islamabad airport and all the agony and stress they caused both myself and my entire family.

I spent $6000 with Emirates Airlines in this trip alone, as I had made a group booking of 13 members of my family to attend a wedding in Pakistan and we always use your airline company for our travel needs, but this time I am extremely disappointed. I already placed a complaint whilst I was in Pakistan, but nothing was done to resolve my issues.

My wife and children were due to travel to UK on the 13th March 2011, however, on arrival at Islamabad Airport's Emirates desk, one of your Emirates staff informed my wife that she would not be able to travel as she had no visa. My wife tried explaining that she had "Indefinite stay" and that the stamp was on one of her older passports which she had in her possession, but your staff refused to look at her passport and was extremely rude and unhelpful.

My wife broke down in tears which resulted in my children becoming upset but even then your staff showed no sympathy. When they came out and related the incident to me, I went to your office within the airport and asked them as to why she was treated in this manner and for them to check her passport and tell me exactly what was wrong with it, their reply was that this was an immigration matter and they couldn't help.

So, I went to the Airport Management Department and they also informed me that they couldn't do anything to help me as I needed to see the immigration officers. When I asked to speak to someone from the immigration department, I was told that I couldn't speak to them and by this time the flight had already left. Upset and confused, we took our children back to our families house which was a distance of 400 miles and took us 5 hours to get back, (we had travelled a total of 10 hours just in going back and forth) not taking into account the travel expenses and fuel costs.

The very next day I went to the Islamabad Emirates office again and explained what had happened but they didn't want to listen to what I had to say and just kept telling me that the system is showing a "no show" and I would have to pay the charges to book another flight. I told them that this was not acceptable but it was to no avail. They told me to go to the airport again and speak to someone there.

Frustrated and exhausted I once again made the trip to the Islamabad Airport and asked to speak to someone in charge, the response from there was "if you had paid a bribe then you wouldn't be in this predicament." I realized then that it was a corrupted regime. The following morning with nowhere to turn and in total exasperation, I headed towards the British Consulate. There I spoke to Miss Azoor **. I explained everything to her and showed her my wife's passport and she confirmed that everything was in order and no reason why Emirates Staff refused to check my wife's documents and didn't let her board.

She made some calls and told me to go back to the Islamabad Office and speak to Mr. Farhan **. I did as I was told, but he was also not of much help. He told me that the only thing he could do for me was to get me a booking on the 25th March which was the earliest date with seats available, but that also on the terms if I paid 600. With this pure humiliation and desperation, I rang the Emirates Manchester Call Center on the 17th March. They were helpful and arranged seats for me but failed to inform me. I myself was supposed to be staying behind in Pakistan for some work reasons and was booked to fly out a week later with a 2 day stopover in Dubai.

With the dilemma that I was facing, I cancelled all my arrangements and plans and asked Emirates to book me with my family as there was no ways I could allow my wife to travel back to UK alone with 3 children and a 4 month old infant. Originally my wife was due to travel with my sister and her family. As I had heard nothing, on the 18th March, I called the Karachi Emirates Office and spoke to Mr. Farhan **, who apologized on behalf of the Emirates Staff and told me that they will sort this problem out and assigned Mr. Brian ** to my case.

Mr. Brian ** assured me he would do everything in his power to resolve my problem and get us back to UK to the safe haven of our home. Only problem he told me was that as it was already Friday, the Dubai offices were closed and then it was weekend in Pakistan, so only on Monday he would be able to do something about this matter. On Monday 21st March Mr. Brian ** phoned me to inform me that all our tickets had been changed including mine, so I could travel with my family and that he apologizes on behalf of Emirates Airlines, and they would not incur any charges or cost for the changes as this whole episode had given us immense stress and heartache.

I travelled a distance of 2 hours to the nearest travel agency to print out the tickets that had been issued. With the tickets in my hand I had a sense of overwhelming and relief, but not for very long. On Tuesday 22nd March, Brian ** again called me to say that the airport staff refuse to admit they are at fault and I have to pay half the charges for the changes but he said he was clearly sorry for this.

As I didn't want to create a problem and too tired to put a fight, I just went along. I wasn't very happy; especially after he told me I had to make the payment in the Islamabad Emirates Office. (Distance of 400kms) Just an hour later, Brian ** again rang me to inform me that the tickets that I had in my hand were no longer valid and Emirates refuse to let me & my family board on that particular flight unless I went to the Karachi Office and made a payment upfront of $675.

When I told him it would be impossible to travel to Karachi on the same day, he told me I had to go to the Emirates Office in Islamabad. I asked if I could make the payment at the airport as Islamabad is a long distance to keep traveling back and forth and each journey becomes very expensive, but he told me unless I don't pay they will not issue my tickets.

Again I made the journey to the Islamabad Emirates Office, just to be told the computer system is down & won't be able to issue me the tickets and to collect them from the airport on the day of travel. After making the payment I was given a hand written paper receipt. If they had allowed me to pick up my tickets on the day of travel it would have saved me from a lot of stress, heartache and expenses. All I would like to stress out to you is that this whole fiasco is due to your member of staff refusing to check my wife's passport which had a valid indefinite visa and she had traveled to Pakistan just 6 months prior to this trip with no problems at all.

We chose Emirates Airlines as you are recognized and reputed for giving an overall excellent service. I regret to say that just some members of your staff spoil what your esteemed company stand for and your reputation of your world class workforce. The attitude and arrogance of your member of ground staff at the Emirates desk in Islamabad Airport was unacceptable. I hope you realize how much stress and agony has been caused and has completely spoil our holiday. What had started off as fun and relaxing turned into a nightmare.

I hope you will take note of my complaint. Due to the stress, agony and trauma as well as all the expenses that was incurred whilst traveling long distances and having to make long international phone calls, I request compensation. And recuperate the extra charges that had been placed on me for no fault of mine or my family. Look forward to hearing from you soon.

I wish to make a claim against Emirates Airlines. I have described below the nightmare journey which I made on Saturday, March 26, and the events which led up to it. On Friday, March 18, I attended Ave Maria Hospital, Negombo and was seen by Dr. Ranjan. He advised me not to travel on Monday morning and take five days of bed rest. I went back to the hotel and slept for the rest of the day. On Saturday, March 19, I asked the hotel management to inform the airline of my intention not to fly at 02:55 on Monday, March 21. It was a Poya (full moon) day and the Colombo Emirates office was closed. It would not be open until Monday and I had to report a no show for the Monday, 02:55 flight.

On Sunday, March 20, I spent several hours trying to find someone at Emirates to inform them of my intention not to fly on Monday, March 21. Eventually, I was given a number for them at the airport. I dialed it repeatedly until I got through after 16:00. Mr. Nuwen ** answered the telephone. He noted my 'no show,' and offered me the choice of either Wednesday, March 23 at 02:55 or Saturday, March 26 at 02:55. At no time was any other date mentioned. I chose the Saturday, March 26 at 02:55. I checked the date with him several times and noted it on the reverse of my e-ticket, along with his name and the cost of the changes. I asked him if I had to do anything else, maybe call the Colombo Office on Monday? He assured me that all I had to do was to go to the check-in desk and pay the $75 or Rs 13,200 transfer charge.

On Saturday, March 26, I was second in the check-in queue at 23:50 (Friday, March 25). I was told that there was no record of my changes or conversation on the Emirates system. As I had Mr. **'s name, they seemed to believe me. I was asked to wait while they checked everything and if they had a seat free on the flight. I waited for over two hours and at the last minute, they booked me onto the flight and told me that I had to hurry to catch it. Consequently, I had no choice of seat, no rest, no Duty Free, no drinks, and I ended up in a center seat where my special neck pillow was of no use. I was also told that they would phone ahead and notify Emirates in Dubai, and the cabin staff said that they would do the same.

Lastly, Mr. ** at Colombo Airport told me that I would have to go to the transfers desk in Dubai to arrange the Dubai/Glasgow flight, get a boarding pass, and pay the transfer fee. I had little more than an hour to do this. On Saturday, March 26, in Dubai, I went to one transfer desk and was told to go to another much further away. I spoke to Reaan. He informed me that I had to pay the re-booking fee of $75 (AED 450.00). I considered that, in fact, I did all the re-booking at both Colombo and Dubai airports to the detriment of my comfort, convenience and most importantly, my health. Much against my sense of fairness, I made the payment. I was very angry and upset.

The staff booked me onto the Glasgow flight and issued me with a boarding pass. I was told that I would have to hurry to catch the plane. So, again, I had no choice of seat, no rest, no drink, and no opportunity to visit duty free (I had a list of things that I wanted to purchase). I was so harassed, ill and tired that I left my pink travel pillow at the transfer desk-- so I lost that, too. On the way to the plane, I was so upset that I was crying. I arrived at the plane looking and feeling exhausted and ill. The cabin crew looked after me well. They gave me water and I took paracetamol tablets because my head and neck were giving me so much pain.

I have attached copies of the doctor's letter, my ticket, the reverse of the sheet where I noted the date of the changed flight and Mr. **'s name, the business card of Mr. Primus ** who dealt with me at Colombo airport, and the boarding passes and Visa receipt for the transfer charges. In consideration of the above, I have attached an invoice for the following: the refund of AED 450.00 transfer fee as I had to do it myself in both Colombo and Dubai; the loss of my special neck pillow; nominal compensation for the inability to visit Duty Free in either Colombo or Dubai; compensation for the upset, lack of comfort and convenience, and the effect that had on my health.

My family has traveled more than a dozen times with Emirates to Sri Lanka. I had intended to fly Emirates again in January 2012. I hope that Emirates will show the same loyalty to me as we have shown to them over the years. Lastly, I would like you to understand that I am an elderly woman, traveling alone. This trip was a lonely, miserable, exhausting experience.

Between September 2010 and March 2011, I was a UK citizen living and working as a photographer in Palau, Micronesia. On March 5th 2011, I was on my way back to the UK and had a flight booked and paid for with Emirates Airlines. This flight was: EK 333 departing Manila (MNL) at 1750 to Dubai International (DXB), then continuing on flight EK 011 from Dubai International (DXB) at 0250 to London Gatwick (LGW), arriving on March 6th 2011 at 0635.

I paid for my ticket using a Bank of Hawaii Visa card. This was because I had a bank account in Palau where I had been working and where my pay had to be paid into. I paid for the ticket and the money went through. On my last day in Palau, I went to the Bank of Hawaii to collect my savings in cash to take back to the UK. As there is no bank of Hawaii outside the Pacific, I was told that if I empty my account and it is not used for several months I would start to be charged a fee to the account for inactivity. I was told that I would have to close the account to avoid this problem and that I would not be able to close the account from abroad as I needed to be at the bank in person to close the account. Basically, I had no choice but to close my account. However, I made sure all the money for payments had already left the account and thought that would be the end of my problems.

On March 5th, I arrived at Manila (MNL) 3 hours early to make sure I could check in promptly with no hassle. Surprisingly, there was already a long cue so I waited patiently in line for an hour or so. When I got to the check in desk, I was asked to present the card I had used to pay for the ticket. I explained my story to Emirates staff, but they informed me that without the card I had used to pay for the ticket I would not be able to board the flight even though they told me that on their system they had already received the money for the flight. So basically, I was being told that I could not go on the flight I had paid for and they had already received money for, because I could not show them the card for the account I paid for the ticket with because I was forced to close the account.

I wonder if I would have received the same treatment if I had been robbed and my card had been stolen? I was directed to the Emirates office at the airport and spoke with the staff their about my options. They told me that although they already had the money for my flight paid, but they would not allow me to board the flight. I could get a refund for my ticket and then buy another ticket in cash for the same flight.

This seemed ridiculous, but I could see that I was becoming a victim of an impractical system and so agreed with this decision. Then I was informed that because the flight was fully booked on their system (including my already paid for seat) even if I got a refund on my seat and the seat was then made available in the real world, on their system that seat was not available and so I would not be able to buy a ticket for the same flight and would have to stay in Manila an extra day and pay for a ticket for a different flight. I could not believe this. Here I was, having worked hard for the past 6 months in a foreign country and trying to get home, being told I could not go on a flight I had already paid for and would have to change all my travel plans and buy another ticket for another day!

I was then informed that because I had closed my account for the card I had used to pay for the ticket, that I could not receive a refund for the ticket either! While I do understand that Emirates cannot put money into a closed account. I was astounded that I was effectively being robbed. In the end I paid the same price, again, for the ticket $838 in cash and was able to use the seat I had already paid for. Basically for a flight that should have cost $838 I ended up paying twice.

Emirates was aware that I was paying double for the same seat and would not be sympathetic in any way. This is robbery. Emirates owes me $838 as I cannot see how their 'system' can be so impractical. The $838 I paid, in cash, for my ticket that I had already bought would surely turn up as an extra profit in their system.

When I got back to the UK, I contacted Emirates through their customer complaints website and was informed I would get a reply within 1 working day. I have waited a week and heard nothing from Emirates.

I am a photographer working in the tourist and travel industry and chose to travel with Emirates because I have always enjoyed their service; however, after this experience, I will be cautious to travel with them again and will advise all my clients and tourists about this incident and the lack of any customer care regarding my complaint. I will continue to send emails to Emirates and am also in the process of contacting my local MP about this situation.

I am a frequent traveler since 1979. i started traveling the world at the age of 16 years on my own. I have traveled first, business and economy class on all major carriers around the globe. I started traveling with Emirates in December 2009. Since then I have traveled twice a month on business to Dubai, Fareast and Southeast Asia. Until summer last year the services was great but then I started experiencing bad service at the airport and on several flights despite emailing them detailed complaints. I did not even receive any feedback, let alone a official apology. Now emirates have decided to make things more difficult and to make more money on a traveler (business and casual) with hidden charges. They have started introducing new regulation and charges every month on flight changes and made life difficult for us all. After I complete my current journey, I have decided to stop complaining and fly stress free by not flying with Emirates airline and make sure all business and personal friends are aware of the horrible treatment by Emirates Airline.

Since discovering Emirates, we had been loyal customers, traveling from New York to Tehran every 8 months and looked to take Emirates on other trips where possible. On our last trip in November 2010, we arrived at the airport 10 minutes later than the cut-off and although the last person was being checked in, they refused to take our luggage and did not allow us to board an empty flight (as stated by the supervisor on duty, Lambi **).

Upon verifying the check-in situation on Friday after our return, we realized that we had been very unlucky to have been on an empty flight, as check-in continued well after the "cut-off" time that night. We ended up spending the night at the airport and had to go stand by the next morning at 10 am which gave us a 17 hour layover in Dubai instead of the usual 4.5 hours. On Saturday, once we paid the $400 "change" fee, they re-opened check-in to print our boarding passes (something they said was impossible the night before) and sent us on our way.

At this point, Emirates employees dropped the ball. We did not realize this until our return trip. The ground crew at JFK did not rebook our reservation to show the flights that we actually took, so our return trip got cancelled. The ground crew in Dubai advised us that our return flights were intact when in fact they were not. On our return journey, we had to call the US to fix the reservation. It took over 8 hours because Dubai had to call Tehran! The US reservations rebooked us on two different flights, stating that our reservations are still on the same booking number and my husband was already checked-in. I tried to check myself in and was not able to do so online.

We arrived 3 hours early at Tehran airport and were told that we had to call Dubai to get us both on the same flight instead of their ground crew in Tehran being able or willing to fix it. We paid for the international call. After a lot of emails, the customer affairs dismissed these huge mistakes of Emirates and stated, "The predicament that you found yourselves in was not due to Emirates."

There is no cohesion between one unit of Emirates and another. Everyone at Emirates we spoke with at reservations or in person were very saddened and shocked at our situation and lack of concern from the customer affairs or JFK ground crew, but the people who were able to do something refused. Clearly, Emirates has no idea what loyalty or customer service is. Clearly, we will never fly with them again nor will we recommend the airline to anyone.

I was traveling on a business trip from Karachi, Pakistan to Los Angeles. When I arrived at Dubai, I was informed that I was taken off the flight 215 (Dubai to LAX) and instead placed on a flight to San Francisco. No good explanation was given for this change. I was delayed by several hours in arriving to LA. This negatively impacted my business as I lost the contract I was traveling for. I was also exhausted by the time I arrived!

I made an online booking on Emirates Airline's website for the sector Mumbai-Dxb-Auckland. Obviously, since I was travelling to New Zealand, I got my visa for the same. However, when I was about to board the flight on the day of travel I was for the first time informed by the airline that the flight lands in Australia for refueling, etc., and since that is the case I needed to have an Australian visa even while in transit.

This was neither mentioned in the ticket nor anywhere else in the itinerary and so I came to know of this only on the day of travel. Obviously, getting a visa is not possible on the spur of the moment and so I had to return home and miss the flight. I had to then book and board another airline that evening after paying a big difference since the same day booking was not easily available. Further, this the airline has not processed my refund nor has even after the elapse of 2 weeks since the incident informed how much will be refunded to me and what is the exact date I can expect it. I was very disappointed by the way the case was handled from the beginning and this does not befit an airline who has been awarded best airline on so many occasions.

I was traveling on flight EK-202(JFK to New Delhi via Dubai - EK 512 Dubai to New Delhi) on 24th Nov. 2010. I was supposed to take one of my bag as a cabin luggage which had my Nikkon D5000 DSLR Camera in it. Right at the flight gate, they asked me to check in the bag as there was no space in the overhead cabins.

After a lot of arguments, I had to check in the bag at the gate and was told that I would get my bag in New Delhi airport. At Delhi Airport, I didn't check my bag but when I got back home, I found that my DSLR camera was stolen from its camera bag which included my Camera, lens (50-200 mm), standard battery and charger. I complained to the local office at Delhi but they replied saying, they don't claim any damaged or stolen electronic items. (E-ticket number: **)

I have been a long time Emirates customer and am writing with regards to a very disturbing situation that I am currently dealing with. In April of this year, I booked tickets for my wife, myself and our 1 year old (bassinet seat) on a flight from JFK - COK via DXB. The reservation code is xxxx. I specifically asked for and was assigned the following seats plus a bassinet seat: EK 202 - 23F, 23G and bassinet, EK 532 - 27F, 27G and bassinet, EK 533 - 27F, 27G and bassinet, EK 201 - 23F, 23G and bassinet.

I am now being told that after a plane change, there are no longer any bassinet seats available and our seats have been completely reassigned to someone else. There is absolutely no way I am traveling on this flight without a bassinet seat, especially since I booked this in April and I have already paid for it! I called the 24-hour customer service line three times describing the situation. Each time I was told that someone would call me back the next day with a resolution but each time no one has called me back. I am told that Emirates has simply run out of bassinet space. This is absolutely unacceptable.

I have traveled on Emirates many times in the past. My grandparents are also on this flight and have traveled on Emirates many times in the past. I am a Star Alliance Gold member and travel between the US and Asia over 15 times a year. I am appalled at the customer service I have received. The Emirates I know has a fantastic reputation for quality which is why I am shocked at this kind of treatment. To make matters worse, I am told that bassinet seats are available on the flight, but only on Business Class so why not just put us on the business class seats? If I am unable to obtain a bassinet seat on this flight, I will have to book myself, my wife, my daughter and our two grandparents at business class ticket prices with another airline on Dec 17th anyway.

This letter is to report to you an incident on your Emirates Airline flight EK 3075 aboard the Boeing 777-300ER JET heading out of Bangkok, Thailand; destination Dubai, UAE at 0930 November 19th, 2010. My name is Eric **.

I am deathly allergic to nuts and during my meal selection, I originally chose the Cajun Chicken, but this selection was out so I had to make another lunch selection. I had two choices, the lamb (in which there was no warning of the coconut it contained) or the red snapper with a pine nut crust. The choice was simple because of the aforementioned allergy. I must also point out there was no warning anywhere on the menu (in which I kept one as to refer this to you and be as accurate as possible) as to the content of any possible nut/peanut contact or ingredients for any selection. Soon after I began my meal, I immediately felt the beginning stages of anaphylaxis as to again point out my allergy (throat began to close up and get irritated/rash skin/hives).

I then immediately had to seek my carry-on bag to find my EpiPen as there are only minutes to react with my allergy. I then spent the next hour in a bathroom throwing up and dealing with the aftermath of a nut allergy attack. The flight attendant that was helping me, a Mr. Ziad **, staff number as it is written in my copy of the Emergency Medical Kit/First Aid Form (Employee No. **) was looking at the menu and informed me that the nuts were written in the ingredient section on the menu, but only in Arabic and not English for the lamb selection. This is not acceptable.

I eagerly await a response/action about this incident that incurred a painful outcome and uncomfortable remaining flight to Dubai (roughly 4 hours) in total after the attack. At the time we were traveling over water and there could have been a deadly alternate outcome if I didn't react as quickly as I did, but if there had to be an emergency landing, I would have been helpless. I feel that there is fault on the airlines part and I wish to hear from someone soon.

27th October 2010 : I tried to book a flight (online) from Germany to Jakarta. I have filled all the mandatory fields on the online booking forms, and filled the credit card section, and as I tried to confirm it, it said, "Session expired / time out". Notice : there was no warning or information from the site that I should call them at that moment. Also, it means there should not been any transaction at all, because it said time out, and as a contract, both parties should get confirmations. (at least that is what I know about "transaction" and common sense).

And I did not get any confirmation from emirates for this booking whatsoever (even until today, 13 November 2010). I have checked trash/spam/mail from all my email address, and there is no confirmation from emirates about this booking. As nothing was sent and happened, I took it as there was never been any transaction between Emirates and me, and I assumed emirates didn't charge my credit card. On 9th November 2010, I got my monthly credit card invoice, and saw that there was a charge from with code EM **. I didn't even know what that was.

On 10th November 2010, I have contacted my credit card company and they give me information that it is for a flight I "booked" on 27th of October 2010. (suppose to be the " timed out" one then!). On 12th November 2010, I went to Hamburg Airport (Emirates office in Hamburg), and I was told that I should contact this email, because she couldn't help me further with this problem, but she did print out my booking. Now, I have a print out of the booking (but just today). Then, I called the call center, a lady called "Gaby" was trying to convince me that it was all my fault, that I didn't call them straight away after the "time out/session expired" of the online booking site, (she said I should have known, that its mandatory to call the airline when the online session is expired after I put my credit card data.

but Emirates doesn't hesitate and do care to ask me for 200 to cancel the ticket. I really need advice, please, anyone? Thanks in advance.

I flied from Kuwait to London on 1/7/2010. That was my first fly on Emirates. I really like the airline. It was good experience and while I am on air, I was thinking that I will always use Emirates for all my next travels.

Unfortunately, when I reach London, I lost my bag. During that vacation, I was calling them but they didn't find my bag and they are not interested to help me find it. I don't want to destroy my holiday keep calling and following up with them so I bought the needed items and new bag so I can enjoy my holiday. Until 9/8/2010 (return day), there was no information about my bag.

On 24/10/2010, they called me and ask me to identified a bag. So I went there and finally I found my bag. They offer me $150 as a compensation! The bag I already bought cost me $300. Just imagine all other things clothes, creams, shoes, etc! $150 covered what exactly?!

I write to report a truly awful experience of flying Emirates while attempting to begin the return leg of my journey at Delhi. I was due to travel with my husband and 5 month old infant on Emirates flight EK517 (DEL DXB) at 16:15 hrs and had an onward connection from Dubai to US. My tickets had been booked on a popular travel reservations website (**). Unfortunately, in this day and age of e-tickets, the travel website issued a paper ticket for my infant, who was billed on my wife's ticket as an infant in arms. My wife and I were issued e-tickets.

It should come as no surprise that traveling with an infant can sometimes be stressful, and as a consequence, we unfortunately left our infant's paper ticket in Kanpur (a town 400 km away from Delhi which was our final destination during this trip). Nevertheless, our infant's name was listed clearly on my wife's e-ticket and so one would imagine that there should not be any issue. However, this was not the case.

At the Delhi airport, we arrived well in time to check ourselves in, and while attempting to do so, we were asked to produce our infant's paper ticket by the two persons behind the counter. We explained the situation to them and to our surprise (and unlike all other international carriers we have flown in the past) their attitude was incredibly uncooperative. They stated that they could neither re-issue the paper ticket for my infant nor could they issue a fresh ticket. Note that this was for an infant in arms who was not even in need of a seat and was not traveling on a full ticket.

Both my wife and myself had our e-tickets and had presented them at check-in. Despite the parents tickets being available, we were denied a new paper or e-ticket for our infant and were asked to call Delta (the primary issuer of the tickets). On contacting Delta customer care, we were told (within a few minutes) that they would be happy to issue us a paper ticket for the DXB - ATL sector however, they would not be able to do so for the DEL DXB sector operated by Emirates. This does seem reasonable as Emirates and Delta are different airlines.

After speaking with Delta, we proceeded to call an Emirates call center to see what could be done. The agent dealing with our call told us that she could not re-issue a new ticket (paper, electronic or any other) for our infant with no explanation as to why this might be the case. In order to board the flight, we decided to purchase a new ticket for our infant. This is where things began to get much worse.

It took the agent over forty minutes to issue us a blank PNR (JGH2WF). The call was made from a payphone from Delhi airport and I still possess the receipt showing how long the futile call lasted. The agent was unable to process the transaction and convert the PNR into a ticket, again without any explanation. During this trying and difficult time, your ground staff were still uncooperative and refused any sort of assistance whatsoever. Instead, they said you should give up and leave as it's pointless. Seems like they knew that Emirates call centers and agents weren't actually capable of issuing a new ticket. Another forty minutes later, they closed the check-in counters and left.

We were left stranded at the airport as we could not exit. After two hours when our car arrived at the airport, the Emirates ground staff were paged to escort us out. It took them 45 minutes to arrive. Absolutely and complete antipathy to the situation and knowing fully well that we had been at the airport for over four hours, we're not able to travel as planned and with an infant.

The end result was that we lost the money we had paid for the return leg of our journey and had to spend an additional $2,500 to buy a new one-way ticket on British Airways flight to Atlanta. On a side-note, our ground and in-flight experience on British Airways was first rate.

Our experience with Emirates on the other hand was stressful and unacceptable to a paying customer, for the following reasons:

Which international airline with any sort of repute whatsoever has the kind of ground staff and customer service agents who cannot re-issue a ticket for an infant (who is not even on a full ticket and when the parents who are the primary have their tickets intact)?

Which international airline has ground staff who are discourteous and bordering on rude and offensive to passengers (specially those traveling with infants)? My wife and I have both worked in the customer service industry for some time and we would not dream of this sort of behavior. Emirates ground staff were unprofessional and had the audacity to make uncalled for remarks when we were doing our best to resolve the problem on our own without any support from them.

Having traveled extensively on domestic and international sectors, I know it takes all of five minutes on any airline or travel website to book a ticket. Why did it take Emirates call center staff over forty minutes to tell me they were not being able to book a new ticket which I was even willing to pay for?

Ground staff taking 45 minutes to arrive and escort us out of Delhi airport. Refusal by ground staff to stamp our ticket as good for refund as this was not a case of No-Show. This trip was the first time I flew Emirates and my wife and I were both looking forward to. However, we lost $2,500, had to pay for travel and accommodation in Delhi for an extra day, had a very stressful experience, were inconvenienced for no good reason and arrived a day late to our destination. As expected, this left us with a very bitter taste in the mouth.

So I wrote to customer affairs at Emirates describing what had happened and after a couple of e-mail exchanges over more than 3 months, they came back saying that they had investigated the matter at their end and that Emirates was not responsible for our predicament and refused to compensate us.

Now, this must be the new law for customer service for an airline. I am fed-up of the injustice these big corporations think they can inflict on the common man and get away with.

I'm a frequent flyer of Emirates airlines, but to experience Emirates, we had a bad experience on the 21st of July 2010 from KUL to DXB flight EK 409 (**), ETKT **, the seat was not functioning properly and we could not rest the hall flight and cause a back pane for my wife because she could not go to sleep or relax since there was a problem with seat. The stewardess did her best to solve the problem by resetting the 2 seats.

I'm really disappointed with quality and the maintenance of the seats! I think this will be my last flight with Emirates because of this experience and this is the only thing I can do from my side to feel that the cost of my family tickets is not worth it.

I'm looking forward to your positive response.

On an international flight from Dhaka, Bangladesh to New York, NY, several items totaling $1431.00 were stolen from my check-in baggage. Emirates Airlines sent me on a wild goose chase trying to receive payment for my stolen goods. To this day, they deny any responsibility for my claim and state that I did not follow the appropriate guidelines for filing a complaint. In reality, they sent me from hotline to hotline (aka: a number that is never picked up and leads you directly to a voicemail box then you can leave a message, but understand they will never return your call). I am not the only individual whom they have done this to. I lost $1400.00 worth of my personal items (i.e., shoes, handbags, facial products, etc.) and I also now have to worry about having my personal items stolen by airline personnel.

During our trip to Kochi, India from Chicago, IL, we had an obnoxious passenger sitting next to us from Dubai to Kochi. He was ordering beer one after another. He was acting weird and we had to deal with it during our air travel. I hope and wish that you would curtail on the availability of free drinks on board. This was the first time that we traveled on Emirates. It could have been a very pleasant flight if we did not have to deal with the drunk fellow passenger.

After reaching Dubai, the JNB check-in counter officials of Emirates informed me that I cannot board JNB flight as I did not posses a "transit visa" for South Africa even though I have a valid visit visa for Mozambique and I am not going out of the airport.

I was shocked on an announcement like this and Emirates Dubai tried to re-route the trip through other routes. But, there was no flight from other airports as well on the same day or on the next day and needed visa for those countries as well and additional charges for accommodation etc, so Emirates officials asked me to return to Trivandrum and I came back on the same day and Emirates, Dubai gave me an assurance that the balance ticket could be used on a later date.

I was working in Mozambique and I have been to Maputo via JNB so many times earlier also and there was no Transit visa rule like this before and attributing ignorance on the part of the passenger is not acceptable and not tenable. Even if there was a rule like this, then why the Emirates officials at TRV could not inform me this rule before boarding the aircraft which was a grave mistake on the part of Emirates. If they say that it is up to the passenger to look after the visa rules, then why the Dubai Emirates prevented me from boarding JNB flight? I could have completed journey or landed up in South African jail for which I had no problem.

Myself before accepting the return journey to TRV, the Emirates officials at Dubai have promised me that they would adjust the unused ticket for another day without any loss of money to me. I am requesting Ms. Emirates to re-charge or re-issue the remaining unused ticket for me as a very special case (if there is other rules) or refund the remaining value so that I can purchase a new ticket on the same route.

In September 2009, I booked a flight from New York to Hyderabad via Dubai on Emirates. At the Dubai airport, I was informed that the flight was overbooked and I will not be issued a boarding pass. Instead, they offered me a denied boarding compensation voucher valid for one year, which by the way means that I need to not just book my trip within one year, but actually complete it - a fact that was not disclosed at all.

I refused this voucher on the basis that I live in Austin, Texas and I have no use for such a voucher for any Emirates segment within one year. After stating my case to the agent at the counter and his supervisor for over half an hour, they both conceded to me that once I return to the United States, I can call the Emirates office here, explain my situation and they will be able to extend the validity of my voucher for another year. I fear I was too trusting and took their word regarding the matter, not realizing that their motivation was to get me to accept the voucher regardless of the truth.

When I made inquiries regarding this matter here in the States, all agents referred me to the customer affairs department. I have emailed the customer affairs department many times and all my emails were completely ignored and I have not received so much as a courtesy reply. I have called the customer affairs phone number (**) multiple times over several days but no one ever answers the phone. have left multiple messages and no one has returned any of my calls.

Regardless of my claim, I feel that it is completely unacceptable for a company in the service industry to disregard customer complaints in this manner. Even more so, like in this case, when the company knowingly wronged a paying customer and then refuses to even acknowledge a complaint. I was stuck at the airport for 8 hours and have spend many more hours trying to resolve this situation. Understandably, I am extremely frustrated and disappointed.

My family and I were going to Pakistan. Our original flight wast from Dallas TX on July 10, at 2:10pm to Houston TX arriving at 3:15pm, then from Houston departure at 6:50pm to Dubai arriving at 6:45pm and then Departure at 1:30AM (July12) to Pakistan arriving at 4:30(July 12). I have always been a loyal patron of Emirates. But this recent incident, which involved the worst vacation, has spurred me to file a formal complaint and obtain $800 for my grievance.

Our trouble started right after we left Dallas TX to Houston for connecting flight. American Airlines changed the gate number, we never heard the announcement. We were at the security during the announcement, we discovered that later. They made the last announcement for courtesy call and that's when we heard the announcement. We ran to the gate which they mentioned and the plane was gone. We talked to the boarding employee and they told us that the plane has just left. We told them that they just made the announcement not even two minutes ago. The lady said that that was for a courtesy call. We asked her to call the manager for courtesy also, which she did. The gate manager arrived and he did nothing but to blame that it was our fault. He said that every one heard it but us. There is nothing he could do. I called American Airlines and complained they were very helpful. They gave us another flight and updated their records to show that we missed our flight not at our fault.

Since we had a connecting flight from Houston to Dubai, we took the next flight to Houston. But unfortunately we arrived 5 minutes late so we missed this flight as well. Now Emirates Airlines blamed everything on us for missing the flight. They told us they can't do anything even thought we insisted to check in the system because American Airline had put that on their records. They told us that they can't see American Airlines records due to everything was closed. The supervisor at the airport told us that we have to call Emirates to get another flight for tomorrow. We reserved another flight for the next morning. Luckily, I had a relative in Houston where we stayed over a night.The next morning we arrived at the airport to depart from Houston.

I went to the Emirates counter and they told us that we can't leave until we pay a fee of $200 per person. We asked them to call the supervisor. The supervisor came and told us that they can't do anything at that moment and this is American Airlines fault. Therefore, we will need to pay right now, keep all the paper work and talk to American Airlines. If we prove that this is not our fault, then they will reimburse the charges. At that point, we just wanted to leave Houston so we paid the charges. And we finally arrived at our Destination Pakistan.

On our way back, here we go again. Leaving Pakistan was hard enough then we arrived at Dubai. And guess what? The airplane had a flat tire! So the pilot hit his emergency brakes which caught all the tires on fire. Long story short, we had to stay at the airport for 10 hours which of course made us not arrive on time to Dallas TX. I had to work the next morning which I couldn't therefore, I missed 8 hours of my pay for that day consisting of losing $200 since it wasn't my fault! In conclusion, I am asking to reimburse the $200 fee per person and $200($25/hr*8) the loss of my work total of $800.

I flew from Athens to Beijing back to Dubai and finally to Athens to receive my luggage with half the items missing! I have made numerous attempts to contact Emirates after the original lost items report (**) to no avail. I have written many emails and made many phone calls over the last 3 years, only to be rejected again and again. The runaround I have been getting is simply unacceptable and quite frankly, unbelievable from an international corporation! I have lost at least 2,000 Euros in value and numerous long distance phone calls ($150 USD). Not to mention, the time I have consumed on this matter!

Thanks for your messages in connection to my flight from Karachi to Doha. It was really wonderful to travel on one of the leading airlines in the world. My overall journey went very well except for one minor incident. I got my luggage booked at Karachi Jinnah terminal in fully locked position, but after reaching Doha I found one of the lock broken when I opened my bag at home and my watch inside the bag was missing. It's very common nowadays, especially when the luggage is handed over on the belt for loading. The staff inside (loaders) detailed for this purpose opens the zip of the bag with some pen or pencil and take out valuable items. I know that my watch is lost and I will never get it back, but kindly look into this issue seriously just to keep your airline's reputation. Try to monitor such staff through cameras or other sophisticated equipment.

I want to use his opportunity to share my complaints with regards to my recent flights with Emirates Airlines. I am quite a frequent flyer to Dubai as my fiance is currently living in Dubai. I have flown with various airlines and about four weeks ago I had my first Emirates experience and what a big disappointment it was.

On 18 June 2010, I was on my way to London where my fiance and I was starting our month long travel around Europe. I was booked on the Emirates flight EK771 from Cape Town to Dubai and from there I was suppose to meet up with my fiance and fly to London (Gatwick) on flight EK15. In Cape Town, we were suppose to depart 18:10, but the flight kept on being delayed and round about 20:00 the flight was canceled without any explanation. Until today I am still not sure what the real reason was for canceling our flight. We were sitting until 22:00 when eventually some people gave us directions on how to go about from there.

On 19 June 2010 we went back to the airport to re-book our flights. We stood in a queue for almost three hours before I received any assistance regarding the re-booking of my flights. When I re-booked my flights the lady at the counter refused to re-book my window seat (that I have booked two months in advanced) and said I have to take whatever she gives me because everyone has a problem. I suffer from claustrophobia and need to have a window beside me to look outside and for this reason I had my seats booked two months in advance in order to ensure that I have a window seat on all my flights. With much trouble I got my seats re-booked.

I booked my flights in such a way that my stopover in Dubai will be of minimum wait so that my fiance and I can get to London as quickly as possible. With the cancellation and re-booking of my flights I missed my connection flight to London with my fiance and end up having a six hour waiting period in Dubai before my next flight to London. While I was waiting in Dubai Airport (terminal 3) I couldn't seem to find a flight from Dubai to London (Gatwick) on the departure boards in the terminal. When I asked for further assistance at one of the help information desks, the lady said to me that I am not going to London (Gatwick) but I am booked for arriving in London (Heathrow).

I was originally booked to land in London (Gatwick) and therefore assumed that my re-booked flights will be the same as my original booking. They never told me they changed my destination! I paid a train ticket in advance that was suppose to take me from Gatwick Airport into London Central where I arranged with people to come and pick me up. I couldn't use my already paid train ticket and had to pay another train ticket from Heathrow Airport to take me into London Central.

When I was on my way back to Cape Town on 14 July 2010 on flight EK10, I thought that everything will be fine. We boarded on time, but end up waiting two hours on the aircraft because there was something wrong with the petrol tanks. This means that I was going to miss my connection in Dubai to Cape Town and have to re-book my flights again! When I went to the Emirates desk to re-book my flights I was booked on Emirates flight EK763 from Dubai to Johannesburg and from there I was suppose to connect on flight BA6431 to Cape Town. The lady that helped me promised me that I have window seats on all my flights, but it ended up not being true and on some of the flights I had to sit in the middle seat. What was worse is that no one told me that I had to claim my luggage in Johannesburg as I booked my luggage in for long transfer directly to Cape Town in London (Gatwick).

I nearly left my luggage in Johannesburg! I booked my flights back to Cape Town in such a way that I can get enough rest before I had to work the next morning, but ended up arriving late that night in Cape Town and then had to travel back to my house and work the next morning. I understand that some of the events are out of Emirates' control, but I really do feel it is necessary to bring this to their attention so that they can possibly give attention to the improvement of your flight organization and arrangements for future flyers with Emirates Airlines.

My wife and I traveled by Emirates Airlines from Chennai to Amman via Dubai on 21st May 2010 (Flights: EK 0545 & EK 0903). We had checked in 3 bags. While collecting the checked in baggage at Amman airport, we found that the trolley system of one of the bags is completely broken. There was no Emirates counter and the Royal Jordanian who were handling baggage issues at Amman airport for Emirates took our complaint and gave us an acknowledgement. We gave them the hotel address in Amman where we will be staying next two days. The staff informed us that the Emirates staff will contact us and do the needful within that time. But no one has contacted us till now (even after about 2 months).

Subsequently,we traveled from Amman to New York (NYC) and from NYC to Chennai by Emirates. We contacted Emirates Customer Assistance cells at NYC and Dubai, but none could tell us anything about the status of our complaint. In addition to the above damage, another checked in baggage also got damaged during our return trip which we noticed at Chennai airport. There was no Emirates counter in the baggage claim point in the airport and hence we could not lodge a second complaint.

Moreover, having not received any response from Emirates for our first complaint at Amman, we were wondering whether Emirates will be interested at all to look into customer complaints.However, I went to the Chennai office of Emirates two days after our returning to Chennai. They asked me to talk to the Emirates counter staff in the Chennai Airport and gave me their telephone number. I tried several times to contact the airport office, but the phone either remains engaged or remains unanswered.

Finally, I stopped making any more attempts to contact. Because of the damage of the trolley system of the first bag, we had been carrying it by physically lifting throughout our journeys. Since my wife and I are senior citizens with poor health, it was causing a lot of inconvenience to handle the damaged bag along with our other luggage.

I am from India and I have recently traveled to London. On the 29th May, on my return journey from Dubai to Bangalore 2010, I have bought a watch, Aviator, as a gift to my wife. But after coming to India, I have opened the box packing of the watch and I am astonished to see that the watch which was sold to me is not working and it is a clear cheating. I have paid around $100. Can anybody tell me how I should complain to the so-called luxury airlines company where they sell duplicate items? I suggest do not buy any item on flight. It's a clear cheating.

I am writing this to complain about Emirates service I received during my travel. I recently traveled through Emirates airlines along with my wife and kid. We had two separate bookings; hence two different PNRs. My wife is pregnant of 35 weeks (based on calendar)/33 weeks (gestational pregnancy is 33 weeks) on 20th May 2010.While traveling from HYD to SFO on 20th May 2010.

In HYD they asked us a certificate of travel and I submitted and HYD team accepted us to travel. We traveled from HYD to DXB on 20th May without problem; however we were stopped boarding from DXB to SFO on 20th May with the reason mentioning "Certificate is invalid". DXB team asked us to get a new letter from DXB local doctor by taking transit visa and local hotel.

We (me and my pregnant wife) have gone through lot of mental tension/stress and monetary loss on 20th May because of this. I complained that why did HYD team allow us to travel and not DXB team? If we were stopped in HYD (starting point) it would not have been so much stress on us. I also complained directly to Emirates customer care, they are not responding for last two weeks. I called them and every time their voice message asks to leave name, phone, file (complaint) number. Despite calling more than five times with no response I am writing here.

I am writing regarding the change of my open ticket flight date. I was meant to be flying on the 30th of May 2010 on my open ticket and would like to change it to the 10th or 11th of July due to my exams in medicine, University of Liverpool, on the 9th of July. I called their office two weeks ago on the 17th of May, inquiring about the terms and conditions of the changes of my flight date and was told that I can change it with no additional fee, any day before the 30th of May. I was unable to give a definite date on that day itself as my exam timetables are not released yet.

I later called back again on the 21st of May when I was informed about my exam dates and was told I will be charged approximately GBP400, the tariff difference between my current ticket and ticket price for the 11th of July, for changing my flight date from the 30th of May to the 11th of July. Although confused with the sudden additional charge, I agreed to pay that amount but was told that the change requires confirmation by the supervisor. I was told that I would receive an email to confirm my flight details and a call back from your staff to get my payment details on that day itself or the next day. However, I did not receive an email or any call back after that.

I called office again on the 28th, thinking that my flight date is changed and all I need to do is to pay for the additional fee. I am surprised when I was told by staff that she needs to talk to her supervisor about it. Again, I was promised a call back. She then left me a voicemail on the 29th of May saying that an upgrade is not possible on my ticket." I am confused as none of their three previous staffs mentioned anything about an upgrade in my three previous calls. As far as I am concerned, I am paying for the tariff difference, not an upgrade. I called office on the 29th of May to find out what is actually going on and was told that my ticket is not eligible for an upgrade and there is no economy seat left throughout the whole of July. I was advised to just ignore the second half of my current open ticket (BUA2CW) which costs me approximately MYR4000 return and to just get a new ticket for my flight home on the 11th of July.

I am very disappointed with this whole situation as I was given different information every time I called. Despite taking the initiative to find out about the terms and conditions two weeks in advance, I am now told I have to just wasted the money I paid for my current flight ticket and pay even more to get a new ticket. I feel that this is caused by the lack of communications between your staffs and ineffectiveness in managing the situation. If their staff were to be able to confirm my flight details and arrange for my payment as soon as possible after my call on the 21st of May, it would not have ended up this way. I hope in future this would not happen to not just me, but anyone else who flies with Emirates. I am a frequent customer of Emirates and I am sad to say, this is the first time I am disappointed with their airline. I am a student and the amount of money wasted in this situation has had a huge impact on me financially. Also, I am still uncertain if I could afford to pay even more money to go back to Malaysia this summer. The last time I have been back was a year ago and if I missed the opportunity to go back this time, it will have to be a year before I get to go back again. Being an international student in the UK, this affects me a lot.

Well, I was a passenger traveling from Mumbai to Kiev. My ticket was from Mumbai to Dubai by Emirates and transit in Dubai for 2 hours and then to Kiev by Aerosvit Airline on 12th May. My flight from Mumbai to Dubai got delayed for 2 hours, and the moment I landed in Dubai, my connecting flight was gone. I meet this Mennat and Rajesh at the airport and I was suffering that this people didn't provide me any rebooking for the next flight and said it's me who has to buy the new ticket, and this two officers behaved very, very rudely. They kept telling me to wait in there, and the waiting never ended. After every 12 hours, officers got changed and my case was never handled. I requested Mennat, the lady officer, to ask about my progress and she said, "Maulik, you scream, you shout or you cry, we won't help you." And, ultimately, I had to stay at Dubai airport for 4 nights, and then at last, I did my rebooking and bought a new ticket.

My wife and 1-year-old infant son had a return from MAA-LAX on May 15th, 2010, but they wanted to reschedule it for August 1st, 2010. So I called the CS on May 14th to reschedule the ticket, they rescheduled to August 1st, 2010 and the difference was $303. I agreed to pay the difference through credit card, but they don't take credit cards so I was given time till May 26th, 2010 to pay the difference in cash at the local office, but when I went to pay the difference, now they came up with new difference of $450. Their explanation was they miscalculated the difference the first time. Man, that's not my problem. Now I'm forced to pay $450, bad CS, and I will never take Emirates again and let my friends to avoid Emirates altogether. Emirates don't honor their words.

My partner, son and I were flying home from Sydney on the 11th of May, flying Emirates EK 412 Depart 07:50 and arriving 12:50 Auckland, NZ. After boarding the plane and getting ready to leave, we were informed that there was a fault and they are trying to repair the problem. Four hours later and no breakfast, just drinks and a packet of nibbles, we were not happy. Then after so much debate, the Captain told us that we will have to disembark the flight due to the fault and that they had to send for a part for the plane to be fixed which I understand. So we were told to go to Transfer Desk to be put on a new flight which we were not happy standing in line for over 30 minutes, then go and stand in another line to be issued tickets.

As well we were given a food voucher for $20.00 each, but only two places to pick what to eat, not happy. I could not even get seats that would help with our son. Landing in Auckland at 8.30 pm, a very unhappy customer. This was our only 2nd time flying as a family. I can send you information about my son if you would like to confirm his disabilities. The physical side of this is that our son has cancer and wears a leg brace, as well as partly blind in one eye. Medicines that I have to travel with has to be kept in a bag with ice that I found was starting to thaw which I did find a coffee shop to put in their fridge. He also has to take medication with breakfast, which could not be given on the plane, our back-up was the drink with some chocolate and the packet of nibbles. By the time we got our new tickets, my son had to be put in a wheelchair as he was so tired.

I own a travel agency and we do group booking through the IATA Agent approved by Emirates Airlines. We had confirmed two groups; Group A - 18th April departing India and departing from Munich on 23rd April 2010 and Group B - 21st April 2010 departing India and departing Munich 25th April 2010. We have paid the deposit for the first group A and we had block of almost 100 seats through different hubs in India to Munich to attend Bauma 2010 trade fair which is construction trade fair in Munich. We pay all suppliers like hotels, coaches, restaurants, and etc. well in advance as we don't get rooms, if we don't pay for the same.

We forgot to pay deposit for Group B and Emirates knocked my Group Booking and when we wanted seats, we had to pay higher fare to get seats. We paid higher fare and managed to get seats for Group B. Now due to volcanic eruptions on 16th April 2010, the flights got cancelled and I had no grievances against the airlines. My full group didn't fly to Munich and I had paid deposit to hotels and coaches, which the hotel refused to pay me back.

Now, when the services resumes on 21st April 2010, the airlines refused to accept my passengers, stating that they were trying to clear the back log. If that's true, they didn't help my Group A passengers, nor did they help my Group B passengers. Not only that they also gave false information stating that no flights from Dubai are flying to European destination, whereas the flight landed into Vienna and also on 2nd April flights did land into Munich. They refused to help us and we were begging to help as the passengers were sponsored by corporate and the corporate was very annoyed as to why we couldn't fly the passengers.

I feel cheated and the corporate is asking for full refund whereas due to Emirates mistake, we lost the deposit paid and also now have to face the corporate. I am sure we stand full chances of winning this case as we are being cheated and are being taken for ride by the Emirates Airlines. Pleas help me and let me know who is the best lawyer to hire and fight this case in Mumbai, India. The economic damages are to the tune of Rs 50 lakhs and more over my company name is tarnished and we have to face corporate who had full faith and trust in Smart Travels. Thanks.

My clothing was removed from suitcase during my flight from Brisbane to Gatwick on 1st of May. Same problem occurred on a previous flight. Is this a common occurrence? Is there no security or surveillance for luggage handling areas? No serious financial loss, but if there is a theft problem in this area, it should be rectified.

I filed this complaint with Emirates in 2009. I haven't heard from them as of now, so I decided to resent it through your website so my voice, frustration and trauma that I went through could be heard. Thank you. Recently, I booked a round trip with Emirates from Houston to Dhaka and return. I booked directly with the Emirates and I made it very clear that on my return from Dhaka flight EK 583, I would like to stay overnight in Dubai. The lady who took my reservation mentioned that Emirates will provide hotel coupons for overnight stay. I asked her of the hotel coupons. She said I should ask for the coupons at Dhaka airport.

At the Dhaka airport on April 3, 2009, I asked the counter lady for the hotel coupons. She said, "I do not see anything mentioned on your reservation regarding hotel booking". I asked to speak to a supervisor and a young fellow (I forgotten his name now, most probably Bari) appeared. I explained that I was advised by the reservation lady to collect my hotel coupons at Dhaka airport as my flight leaves from Dubai to Houston the following day at 9:10AM on April 4, 2009. He suggested I contact the transfer desk "B" upon arrival at Dubai airport for hotel coupons! So I contacted the transfer desk. A callous lady simply said, "sorry, we do not have any information on your hotel booking". So again, I asked to speak to a supervisor. She said I need to go to the next transfer desk!

At the next transfer desk, I spoke to a senior employee named Khadija **. She was not as callous as the previous employee but simply said, "sorry, you've been misinformed". I asserted that the reservation lady very clearly mentioned that Emirates will provide hotel accommodation when connecting flight is delayed more than eight hours and that my hotel information will be noted on my reservation. She was nothing more helpful than simply sorry! I went to the customer service desk to report this gross mistake by Emirates. The lady at the counter was just as callous as any other employee I encountered. She handed me a complaint form and asked me to mail it to the Emirates! And that was it! After all this fiasco, I was frustrated and totally exhausted and decided to book a hotel.

As I arranged to book a hotel (Hotel Booking was operated by Emirates inside the airport) and gave my American Express credit card, to my total surprise they would not accept Amex card or Discovery card! I could not find one single person employed by Emirates who would speak a human language other than acting like a robot! I was totally disappointed at the quality of service by a self-boasting Emirates. Anyway, as I was getting nervous, I finally contacted my brother who happened to live in Dubai. He came to pick me up where I spent the night with him. It is not the end of story yet. The following day, as I approached the concourse for my flight to Houston, I asked a uniformed employee who was directing passengers to form a line the check-in counter for Houston.

According to his direction, I stood in line for more than forty five minutes and was finally told by the counter lady that I was in the wrong desk and that I must go to the far end counter #45 or something. So I rushed to that counter and was finally able to book my luggage! The reason I wrote all this to you is just because I want you to know that a renowned airlines like Emirates, which all the time boasts of it service quality needs to look deep inside their claim of being one of the best airlines. Instead of basking in the false complacency of best services provided by them, they need to make an introspection of what they claim and that's all what I wanted you to know. Maybe another apology devoid of sincerity in it from the Emirates!

I want to launch a complaint against the travel agent name Mr. Hasan, Director of Bukhari Travel and Tourism Services, Kharadar Karachi Pakistan. I purchased a return ticket no. ** of Emirates Airline through Bukhari Kharadar IATA No.27305935 on 19-03-2010 in Economy class - V.

I used the ticket from Karachi to Dubai and not used the Dubai to Karachi due to any reason. I am working presently in a boarding school in IT Department. Our staff members usually travel abroad for training purposes. I was trying to contact the travel agent but he was not picking up my phone. On May 1, 2010 I called him but he is using excuses to refund my ticket and misbehaved which compelled me to launch this complaint.

I surely understand that Emirates is the largest airline in the world who likes to provide available excellent facilities and services to its customer while on the board or otherwise. Because I have the experience of travelling through Emirates which become one of the pleasant travels of my life. Being a representative of a large community here, I will be spreading a bad name for the travel agent based on the bad service he provided me.

But I know Emirates does not have to blame for this but airline name comes in between which could damage airline reputation considerably due this kind of service of the agent. It is not the matter of not only few thousand Pak rupees but it is the matter of name earned with the customer and believe that you will look into the matter and instruct the agent to refund the amount to me. It is to register my high degree of complaint against the Bukhari Travel who was unable to provide me service that they should be performing.

I travel on the 13th to Africa and I lost my bag. They do not know where the bag is and their customer service dose not get back to you, I have my medications in the bag. I went though ** in Africa. I have a thyroid condition, and I was without my medication for a week and a half.

My husband and l were traveling back to Australia from Rome Fiumicino Airport to Dubai/Singapore/Melbourne on flight EK 96 on Monday, 05 April, 2010 at 2200. Upon arrival of checking in at Rome Airport, we were informed the flight had been cancelled due to pilot being ill and unable to fly. Emirates Airlines arranged for an overnight stay at the Hilton Hotel in Rome.

They informed we would depart the following day at 1525 on flight EK 098 from Rome/ Dubai. When we arrived to Dubai to check in to fly home to Melbourne, they informed us once again, the flight had been cancelled, and Emirates Airlines arranged once again, for all those traveling on the flight including my husband and l to stay overnight in Dubai. Finally, on the 07 April 2010 at 10.10am, we boarded the Airline for Melbourne. We arrived in Melbourne on 08 April 2010 at 5.30am. This meant we were delayed by 2 days, arriving home into Melbourne which consequently meant the following:

3) My husband missed his cardiology medical appointment on 07 April2010 and was charged a cancellation fee of $110.00 for not meeting nor advising the appointment on the 07 April 2010. I would appreciate if l could ask for the reimbursement for the total sum of $330.00 which l am now out of pocket for through no fault of my own. l await your prompt reply.

My wife and I traveled to Melbourne from Birmingham via Dubai. We confirmed meals with our travel agent and at Emirates check-in before boarding the aircraft. After boarding, the Head Stewardess advised me that the caterers had not supplied enough meals and I would not receive any meals. My wife was given meals, however, I was given nothing for the entire 23-hour journey after having paid for it.

Worst experience in Emirates Flight EK513 and then EK215 between New Delhi and Los Angeles on dated 3rd Apr 2010. In case of need, every time I press button so attended can come. No one cares about it. This is worst flight in terms of customer care. I will not take this ever again. I asked complained book from Air hostess. She never came back. I heard earlier that this is best flight and my experience says that it is worst flight in world. Only best thing I liked was in-flight entertainment.

I travelled on the December 2, 2009 with two of my kids with Emirate Airlines flight routed Lagos to Dubai-(EK782), Dubai to Sao Paulo (EK261), respectively, to connect TACA Airline (Trans American Airlines) going to Belize, which was my final destination and which has working arrangement with Emirate Airlines.

We had 4 luggage and under their normal working arrangement. We were supposed to pick up our luggage at our final destination but unfortunately when we got to El Salvador we were asked to come and pick our bags and we got only 3 luggage out of which one of the luggage was opened and the Emirate tag on it removed while the fourth big black jumbo size bag/box where we had virtually everything was missing. When we inquired from the TACA office, I was told they only got 3 of my luggage from Emirate Sao Paulo; hence we proceeded to Belize on the 5th from Salvador and reported same to TACA office at the Belize Airport while they ask me to check on them regularly which I kept doing without any result.

The 4 tag numbers given to me from Lagos were EK 564**, 564**, 564**, and 564** but out of the 3 luggage I got, 2 luggage had their tags intact: 564** and 564**. The 3rd luggage that was opened didn't have any tag again. Hence, the missing luggage has either of these numbers: EK 564** or 564** and the contents are personal effects and my children's medications.

Some time early January this year, when I have almost given up and was tired of checking with TACA, the TACA agent at the Belize Airport told me when I called him that my luggage was traced to Emirate office at Sao Paulo. Sequel to this, I have made all efforts to reach Sao Paulo without result and when I reported to the TACA agent that gave me the information, he said there was nothing more he could do. The travelling agent through whom I did my Emirate booking advised me to put a claim for compensation and I forwarded all that was required for the claim to go through. But since mid February they have not given her any reasonable response while according to her, an insider in Emirate office told her that most people claiming for loss luggage even in January has been settled. When the agent went to their office first week of March, they told her that they will contact me and up till this moment I have not heard from them. They keep giving her flimsy excuses whenever she goes to the Emirate office; hence my decision to complain. The loss has really devastated both me and my children, especially their medication and certain contains of the luggage that can not be gotten outside Nigeria, which has resulted o unplanned expenses and untold hardship.