Choice Hotels - Econolodge

At 3 in the morning, water was gushing from the ceiling and when I went in the bathroom, the whole roof caved in and someone could have been seriously hurt. We moved to a different room at 3 am and the owner/manager would not do anything for our trouble, no discount, no nothing. I do not suggest anyone ever to stay at this hotel, no customer service.

We were at the Econolodge in Meridian, MS on Frontage Road and when we checked in, the toilet did not flush properly. The next day, our son used the toilet and when he tried to flush it, it would not flush. This was about 7:30 pm on March 17, 2012. So I called the office to ask for a plunger. I would have had no problem doing the plunging. The lady at the front desk said, ''Uh, I don't have one. I did have one but not now. You will have to wait until tomorrow.'' I told her the toilet water was filled up to the top and we would have no bathroom all night. It was an awful smell, of course. She then said, "Well, I don't know. I don't have one." Now, she could have offered us another room or our money for that night back so we could have gone someplace else. She did nothing and we had to stay in an awful smelling room to the point it made us sick. With a toilet filled to the top with dirty water, we had to wait until the next day to go the the convenient store to use the bathroom. We will not be staying there again. This was uncalled for and I feel we should have gotten part of our money back.

My girlfriend and I checked into the Hagerstown, MD Econolodge (MD114) Room 319 on March 12, 2012. I was in town for a legal hearing regarding my father's estate. The place was dingy. Late that evening, I discovered an insect I believed to be a bedbug. Later, I saw two or three more. Since the hour was late, we stripped the bed and slept on the mattress. There was also an extension cord powering the refrigerator, microwave, and refrigerator from one outlet--a violation of national electrical and fire codes. (I'm a retired fire instructor. )

The next morning, I went to the breakfast nook. I informed the manager about the bedbugs, and he said, "That's impossible. We don't have bedbugs here." He challenged me to catch one and bring it down for him to see.

I was in the breakfast nook alone. The TV was set on a "news" channel that I find extremely offensive. I could not control the volume or channel, so after awhile, I pulled the plug. When someone entered, I plugged it back in. This happened three times. The manager came in and told me not to do that anymore, that he was required by "corporate" to have a news channel on, and that his night manager saw me pull the plug when other guests were in the room. I said that anytime there were guests, the TV was on. He said, "Are you calling my night manager a liar?" in a very aggressive way. I asked him to put on another channel and I would promise to leave it alone and he did.

Then, I started my laptop and read my email. After that, I began looking at Web sites and playing some music videos. There was no one in the room and the volume was very, very low. The manager entered and said, "We provide the entertainment here, not you. Shut this off. I've decided to evict you. Have your belongings out by 11:00 AM. If not, they will be piled outside." I told him that I'd never heard of such a restriction in 30 years of business travel. He repeated his order. After explaining that I had a meeting in 15 minutes that would take all day, I convinced him to rescind his order.

As I left for my meeting, I suggested to him that these rules be posted so that all would know them and obey. He sarcastically said "Where have you seen them posted in any other hotel? " I said "Nowhere, because I can't think of anywhere that has such rules. " He said "OK, you're out and this time I won't change my mind" He threatened to call the police, even though my behavior was assertive but not disorderly, and no other guests were present. Fortunately, my girlfriend was able to move us to another competing hotel where our stay was thoroughly pleasant.

I filed a complaint about the extension cord with the Hagerstown Fire Department. No response yet. I complained to Econolodge's web site, and apparently it went straight back to the manager. I got a very nasty e-mail from him banning me from this hotel for life. He need not worry. Nor will I stay at any Choice hotel again.

I think Econo-lodge has switched it's marketing thrust toward coroprate users that block out large numbers of rooms for transient employees. (construction workers, truckers, railroaders, etc. ) After working 12+ hours, these forks just want to "crash" and are not too particular about the conditions since they will just leave as soon as they wake up. This is guaranteed income wint few complaints for Econolodge, since the employees have no choice but to stay where employers direct. There were 12 or 14 construction workers from Mobile, AL there who would be there for three months.

We booked a bunch or rooms at the Econo Lodge for a state hockey tournament in Merrill, Wisconsin. The morel was very outdated. The mattresses were dirty, floor was stained, bathroom tub did not drain, plaster on walls was not even painted over, stains on the wall and a nasty smell all over. My family only stayed one night and the morel manager would not refund our money for the second night despite our displeasure.

I booked this hotel through AAA to visit a friend, thought it would be okay for 3 nights- wrong! On Thursday, we checked in. The girl at the front desk, Judy, seemed nice and had us paid and room keyed in 5 minutes. Upon entering the room, the carpet's old, stale smell was outrageous.

My friend's comforter also had white stains on top of it. The bathroom was okay aside from a brown-yellowish stain in the tub floor and a hole punched in the back of the door. On Friday night, I was dyeing my hair when I saw something crawling into my friend's luggage. I thought it was harmless but called the front desk for assistance anyway. The clerk that answered was the same one who checked us in. She told me they never had a problem before and that she was currently checking someone in and would be there ASAP.

She arrived 15 minutes later and I told her I saw the bug crawling in and figured it was still inside the suitcase. She asked, "So, what do you want to do?". What do you mean?! She suggested bug spray from the front desk and went back to grab it (you would think she would have brought it with the first time). We sprayed the critter and came to find out, it was a roach. I've never seen them so I wasn't sure but my friends confirmed that. If there is one, there are more. Probably in the walls and ceilings of this place.

While my friends were gathering our stuff, I called the front desk again. A different woman, Cynthia, answered the phone and I told her it was a roach and I refuse to stay. She offered a change of room but why the hell would I?! She also tried to convince me that they were the only hotel with open rooms and that it was a "water roach" and they have them here when it gets wet. I am not a fool - it is a cockroach and it was never wet as in rainy or snowy the week prior to or during my stay here.

Needless to say, I found another hotel in OKC, Howard Johnson on South Meridian. So much cleaner I spent the extra and stay somewhere else. The manager, Bob" **, is extremely rude and unprofessional, as well. He needs to lose his job and work somewhere else not involving the public because he is clearly not a fan of customer service and makes the Choice Hotels brand look terrible. Hi Bob! Hope you're reading this! :)

Recently, my husband and I stayed at the Econolodge in Orillia, Ontario. It seemed quite nice until I entered the room. The carpet was stained and dirty, the bathroom floor had hair on it and so did the tub, the bedding (though clean I hope) was in terrible shape, the blanket was full of holes, and the bedspreads were not clean.

I would have walked out but had tickets for a show and did not have time to find another place to stay that night. I really think this matter should be addressed with the cleaning staff at this hotel. Thank you. I appreciate your time.

On January 31 I was charged $112.48 and I haven't stayed at the Econolodge in Rapid City since Oct. 17. I have bank statements showing I was charged for my stay in October. The only other time I stayed there was Sept. 6 which I also have record that I was charged. I called and talked to a supposed manager named Sara and all she could tell me was that their credit card service was ** up in Oct. and that I was never charged for my stay and that they are just charging me now for my Oct. stay. I could tell she didn't look into anything very much and has since ignored my calls. I just want my $112.48 back that I was wrongfully charged and for something to be done about this terrible service. Thank you.

We stayed at Econo Lodge in Gurnee, IL. It was absolutely filthy. Dirt in the corners of the bathroom, top of the tank was not clean, there was hair on the blankets. That was really disgusting! They put a chair in front of the ramp door so you couldn't get in that way and we called ahead because my wife can't do stairs because of surgery. To top it all off, the next morning, they didn't have any coffee. They said you could get some at the gas station and it was snowing outside. Needless to say, we didn't stay and eat the food. We were afraid with the room that dirty. The HBO flyer in the room was from November and there isn't a clock so I will think twice before I stay at an Econo Lodge again.

Checked in on Saturday July 30th 2011. Of course had to wait until 3:00 pm for room. Room was spacious, however bathroom was dirty. Shower rod rusty, bathtub filthy, wall paper peeling, Spiders and bugs everywhere on balcony (not little spiders either).

I booked a room at this hotel online and when I arrived, I found that the accommodations of this hotel were not what I was expecting. Without drawn out play by plays, at the end of the day, I did not want to stay in his hotel. He felt it was more important to keep my money than try to help me find accommodations more suitable to my needs. I would recommend anyone who goes to this hotel not to book online or give the owner any money until you have seen your room and done your homework.

The first issue I have is mice/mouse issue. I am in room 235. I was eating. I was getting my dinner out of the microwave and just happened to see something in the corner of my eye. I had to double look to make sure I was not seeing things. So, I looked again but didn't see anything. But I know I did. I stopped with what I was doing. I went to get my flashlight and turned it on and there it was. It was a mouse behind the T.V. stand cleaning itself. I was going for my phone to take a picture to get proof of it. But the mouse ran off by the time I went to grab my phone. I said to myself okay, I saw it for my own eye, I knew I say it. So, I then called the front desk to let them know that there was a mouse in the room. His words were, "A what?" I said, "You know a mouse, a rat!" He said, "Okay, what do you want me to do about it? I have no traps!" I said, "I was just letting you know about the mouse sir." Then I said, "Okay, let me put a piece of my bread stick on the floor before I go to bed and see if it's gone in the morning when I wake up." Sure enough it was gone. The piece of bread stick was 2 inches long by about 1 inch wide. I'm not the only guest that has seen them.

My second complaint is the laundry room. There are 50 rooms and only 1 washer and 1 dryer. You have to wait for that one person to finish his/her laundry in the washer and then put yours in while his/hers is drying. The dryer does not dry on the amount that you insert into the dryer. Before I put my laundry in the washer, someone had already had their laundry in the dryer drying. By the time my laundry was done in the washer, I went to check to see if the other person's laundry was done in the dryer. As I was coming to see, a guy with a bag was coming down the stairs heading towards the laundry room. I asked him if he was going to the laundry room. He said, "Yes and I have been waiting for my laundry to dry for over 30 minutes and it's still not dry!" We proceeded to the laundry room and his clothes were still drying after his initial 30 minutes of trying to dry. He put $2.00 in the machine when it requires $1.00 to dry. Now I can go to a regular laundry mat and put $1.00 in the machine and it's dry in 45 minutes. Come on go figure out to get your money. I have been waiting 4 hours to dry my clothes. They could at least have more than one washer and dryer.

My third issue is the key card. I'm in school and leave everyday. I come back in the afternoon around 5 pm, and so do other students. We/some have the same issue of having to come to the desk to reset the key to be able to get into your room. And you came out of that the same morning. Why in God's name would you have to come in every day and have to reset your card? It's not like the same people that came out of that room aren't coming back, because they are! Why have to reset the card?

My fourth issue is the cleanliness. There is a mattress left in the hall leaning up against the wall. It has been there for 3 days since I have been here. And I have been here since 2-7-11. It's now 2-10-11 and it's still in the hallway. In one set of stairs, there are feet tracks of dirt left and it has been there for 2 days at the most. The ice machine has ice jammed in the ice shoot where it's dropping the ice. That can cause slime backup being in the same spot just leaking. It's sitting there in the shoot unless it's supposed to be like that. I've never seen one like it before. There is no trash can in the dining area to throw any trash away. You have to come out to the lobby to throw it away.

I also have a complaint about their continental breakfast. It's really either raisin bran or doughnuts every morning. They put the same thing out. Can't you put fruits or something to change it up? Be realistic.

My fifth issue is the internet. I am in a room where I am not able to get online because I am too far from the router to get signal. I went to the front desk and asked to be moved to another room. The answer was that he has no rooms. There are clearly no cars in the parking lot. There are two cars at the most. Those may be the people working here, because they have been here and haven't moved. It may have 50 rooms but I've seen maybe 3 people come in. But no one leave. Go figure. I wouldn't recommend it. But if it's the only choice you have, I guess you have to use it.

We checked in the hotel on the 24th of Dec 2010 for a 9-day stay. After several days with the 'no disturb' sign on the door, the maid entered our room while we were out on the 31st, and removed all our stuff. She mixed them up in a garbage bag which damaged our personal belongings. They said there was a problem with the reservations, which according to the front desk, they didn't check the computer reservations before they did that. I've spoken to the manager about that and he stated that he has been in the business for a long time, and had many complaints filed about the hotel, and there wasn't really anything that he could do about it. Econolodge Rideau Street in Ottawa was the worst hotel I have ever stayed at. The manager was very rude and wouldn't even try to resolve the problem.

I was a guest at the EconoLodge in Monticello, NY the night of Saturday, November 6, 2010. My experience in Monticello was the worst experience I have ever had in my many years of traveling. When I took my luggage in, I became aware of a sourish, unclean odor. I called the front desk and asked to be given another room. The young woman told me she could not because the hotel was fully booked. This was patently not true. The parking lot remained empty except for four to five cars all through the night. I have never been refused a request for another room in the two three times in my lifetime that I have made such a request. I saw a total of four people during my stay. One was the man I refer to in the next paragraph and the other two were a couple who left the parking lot at the same time I did on Sunday morning.

I went to the front desk shortly after I was refused another room to ask for some supplies that were missing. There was a young man also in the lobby who complained to me, in the presence of the clerk. You can check in but you can't check out. This gentleman, who had arrived just an hour earlier he said, wanted to check out because of excessive noise in the room next to him. The young woman would not give him a receipt. I commented that this is not the policy of Choice Hotels, and encouraged the gentleman to call 800-4-choice. He told me he would.

In the room there was no alarm clock. When I tried to call the front desk about two hours after my arrival, I discovered that the phone was dead. There was an electrical wall outlet into which the TV was plugged that was pulled from the wall, certainly a safety issue. The carpet was just plain dirty and presumably the source of the sour odor that persisted throughout my stay. There was no room to put toilet articles in the bathroom.

The drapes were not hung correctly so that they sagged in the center. On Sunday morning, November 7th, I went to the front desk at about 8:00 a.m. (Standard Time). I rang the bell at the desk twice and no one ever came to see what I wanted. I am compelled to say that I believe the young woman was only following orders from her superior in refusing a different room to me and in refusing to give the other customer a receipt. She seemed to be a person of refinement and of a gentle nature. I felt sorry for her.

Beware of this hotel. After paying for two nights in Memphis, my boyfriend and I went to Beale Street our second night. Our debit card was rejected, stating that we had reached our withdrawal limit for the day of $1,000.00, which was not right. Sure enough, after consulting our bank account, the EconoLodge we were staying at had charged our card four separate times in the same night. This was nearly an $880.00 unauthorized charge made by Econo Lodge in the course of a single day. My boyfriend called the front desk instantly and they had no clue on how to handle the situation. (Refund our money. You took it out, you can put it back in!). They were rude and acted as if we had our information wrong. After nearly an hour of discussing the matter and being on hold, my boyfriend finally reached someone who assured us the situation was resolved. Lo and behold, once back in Arkansas, our account had not been refunded. My boyfriend spent hours on hold trying to find someone who knew what the heck they were doing while Choice Hotels held on to over $800.00 of our money for a $200.00 hotel stay.

Finally, he reached someone who assured him the matter would be investigated and resolved within 72 hours. Wow, that's fast. Not. The next day my boyfriend received 3 calls while at work, an environment in which he cannot answer his phone, and was left a hateful voicemail by a customer service representative who not only got his last name entirely wrong, but declared that if he did not call back at once the matter would not be resolved. He called the next day, and they asked for personal bank information while he was sitting in his office, etc. I cannot begin to describe the rudeness and unprofessionalism and waste of our time! Finally, we were told the money would be credited back within 48 hours. We shall see. In the meantime, we requested a free night, and were denied! They were nice enough to refund our $20.00 parking pass.

Thanks a million, Econo Lodge. Not only this, but we were underwhelmed by our stay and the overall condition of the hotel. The downtown Memphis hotel is dirty, outdated, has an unfriendly and slow staff, and the best part was the cleaning lady opened the door on us after knocking once at 9 am, the second day of our two-night stay. Then she never came back and rudely told us we should have put a do not disturb sign on the door when we saw her in the hallway. The rooms were dirty, and you could hear everything going on in the next room. We will never stay at a Choice Hotel again!

We rented two rooms at the Econo Lodge Hershey for an overnight stay July 24th-25th, 2010, one for us and the other for our sons, ages 24 and 26, both professionals. After a long day in Lancaster, we went to the room to turn in only to find a large mildew stain, about 1 ft in diameter on the underside of one of the quilts in our room. It was disgusting. It was late, we were exhausted, so we simply used the other bed. In the morning, our sons showed us that in their room, 2 of the pillowcases were blood-stained and one of the bedsheets was badly stained. They did not realize that the stains were blood stains until morning but had simply thrown the pillows on the floor. They did not notice the stain on the bed sheet until morning.

Jon brought all this to the attention of the front desk clerk and was met with rudeness and defensiveness, saying there was nothing she could do...that one housekeeper had been fired and that we had not reported the stains immediately. Jon responded that we did not know about the blood stains until morning and did not use the bedding with the other stains. He stated that he just wanted her to know her staff needed to be more mindful of cleanliness. She did not respond in a helpful manner at all. When Jon returned to the room, he then expressed to me her unacceptable behavior. I then brought her the pillows so that she could see what we were talking about. She was extremely rude, so I asked to speak with the general manager, who was not there. I asked for his business card and she found one only after I asked for his name and phone number.

The following day, I phoned the general manager, who already knew of the situation. He accused us of vandalizing both rooms, of embarrassing his staff (there was one other family who had already checked out and I was very mindful not to upset their little girl) and the manager told me that I had acted "unprofessional. " He repeatedly told me to keep quiet, that I was acting unprofessional, and refused to speak with my husband, who could tell him how the front desk clerk first responded to him. I finally just handed the phone to my husband, who defused the situation. After disputing the hotel charge through my bank, the general manager agreed to charge us half price for "dirty quilts" which is really not representing the situation accurately.

This entire episode spoiled what should have been a very pleasant getaway. Even more disturbing is that we discovered after the fact that because Blue Choice Hotels are individually owned and operated, no one's at the helm. This manager is accountable to no one. When we contacted the "corporate" number, we were referred back to the general manager, who was part of the problem. Furthermore, my husband could not find any governing body, legal or within the health industry, that was within its jurisdiction to investigate any potential health violations of a hotel in Pennsylvania.

In a nutshell, we were met with unsanitary conditions, unhealthy conditions, unconcerned and rude hotel personnel, and a system in the state of Pennsylvania that is unprepared to do anything about it.

My mother booked a room for us at the Econo Lodge in Cleveland, MS. When we got there, the room was not ready. At this time, we went to Walmart and got milk for my two-year old. When I returned to the room to put milk in the refrigerator, I made sure it was on, turned the air conditioner on high and left to go to my family. When I returned 4 hours later, the room was hot. I called the front desk and they sent a maintenance man. He pulled the air conditioner out and worked for a minute, put back in and stopped working. There were also mosquitoes all over the room. I asked him why, he said the cleaning ladies leave the door open and they get in. I have four children, 3 children with me, two under the age of 3.

We went in the bathroom, there were still dirty rags from the previous customers. I opened the fridge to get the milk, it was hot and not working. I asked for my money back. They said they could not do that and that they did not have a room to give me. They brought me a fan that did no good. At this time, a cockroach started crawling above the bed. I packed up my children after asking again for my money back or help getting another room. They told me no. At this time, I went to Indianola and I had to pay for a room myself. My mother had gotten other room, which she had not received the money back for and I had to pay for the room I could not afford. I will never stay at Econo Lodge again.

I reserved a non-smoker room on May 8. It was confirmed on May 10. We were given a smoking room, which according to our reservation was incorrect. When the desk clerk was approached about the error, he was rude and dismissive. He told us that we could get another room but they would all be smoking rooms. Obviously, we were not happy with a smoking room, but the dismissive attitude appears to flow from the top. I have tried to contact the management and either the voice mail is full or they do not return the phone calls. I did not expect much, but the attitude surprised me. Was the attitude because a bait and switch was standard? Was the attitude due to the color of my skin or how I dressed? Is the reason for the lack of response due to a serious lack of concern about their patrons. I don't know, but I was very disappointed. Obviously, I lost $70 for something that I did not want. I kept the windows open at night to air out the room. I just wonder what it takes to make these guys care about their customers.

Their rooms/hotel are not like pictures on their website. Sheets had blood stains, shower water was coming out brown, no elevator to get to 2nd floor, Jacuzzi had no water, visible holes on wall, dingy towels, refrigerator/microwave was dusty, rude employees and manager. I couldn't cancel or checkout early unless I return the room card and was completely out of the room.

A pleasant surprise. I needed a cheap place to stay for 10 nights. They had a "buy 4 nights, get one free" discount going on, so I did that twice. I heard some bad things about this Econo Lodge before, and at $50-$65 a night, I wasn't expecting a Hilton. However, I was told that the motel was renovated in 2009. The pictures of the motel are inaccurate, the rooms look much better! For $51 a night, I was impressed. My biggest complaint was the toilet had to be flushed twice after each use, and the comforter had some burn holes, but I was in a smoking room, as I requested. The TV worked great, with free HBO. I brought a DVD player, but since the TV didn't have a remote, I wasn't able to watch anything other than TV. But that wasn't a problem.

I am a clean freak, so I disinfected and cleaned the place to my own standards, but with the exception of two hairs in the bathroom, and a very small unidentifiable red stain on the sheet, the room was properly cleaned. And the maids came by every other day to clean, as is their policy, though you can have them come in every day. I had a nice stay. The front desk people weren't very helpful, but they weren't out right rude. Bottom line, give this Econo Lodge a chance. The 2009 renovations really worked wonders. It isn't anything special, but it's the cheapest place for many miles that won't involve hearing the hooker next door all night, feeling clean and safe.

I do have to say that I brought my own blankets and slept with them under me and covering me. So I can't say there aren't bed bugs. I just assume there aren't since everything else was upkept well and clean. There are smoking and non-smoking rooms. Some shady people stay here, but they all keep to themselves and there aren't any parking lot gatherings or incidents. In general, I felt safe, clean and comfortable for the price I was paying. I've stayed at much nicer hotels, but for a fraction of the price. Give it a shot.

I went to this hotel and was given Room **. According to the advertisement, it had an outdoor pool, a refrigerator, a microwave, an iron and iron board, and free breakfast. This Room ** smelled like urine, the toilet rocked side to side because it was coming off the floor, the pool was like a swamp and closed, the refrigerator did not work, there was no microwave, no iron or ironing board, and no breakfast.

The wall socket covers where broken and I could not plug in my cell phone, the TV remote had no batteries. The people above my room said their bathroom door was off the hinges. I decided to cut my vacation off by a day so that I wouldn't have to stay there. I had already paid for 2 nights at this hotel. It's a dump and should be banned from ever having people come and spend their hard earned money for a hotel that usually charges by the hour.

Today I went to the Econo Lodge to check on the pool and room for my daughter's birthday party. When I asked about it, he got very angry and said no more parties at all. When I asked what was the matter, he said small town and people talk and when they do they lose business, so no more parties. He was very rude to me and I can assure you people will hear about it. Whenever they ask, I will explain how I was treated poorly. Just because one person messed things up, why should the rest of us take the blame?

This town has lost a lot already and the last thing we need to do is lose more but people like him who have no business around here. He should be happy he has a job. A lot of people would love to have a job and he should try to be a little more pleasant to his customers. From what I understand, this is not the first incident of rudeness from this particular hotel. Thanks for your time.

I booked a reservation at the Econo Lodge in Fort Lauderdale, Florida because it was a member of the Choice Hotel Group which is supposed to be Econo Lodges better properties. Upon arriving, I checked in with a very rude man named Jimmy behind bullet-proof glass. Several men were loitering in the parking lot clearly selling drugs. My room on the first floor was supposed to be a non-smoking room but there were ashes and a cigarette butt in the sink. The interior smelled like a $5 hooker and the air that came out of the air condition smelled like the inside of a fake leg. When I was preparing for a shower, I found a 3" long cockroach clinging to the shower curtain. I quickly ran to collect my belongings and exit the room but my clothes had already been infested by smaller roaches. I shook each clothing item briskly and put everything in a trash bag.

Front desk Jimmy didn't seem to care about my findings in the room and he said my room was non-refundable as he yelled loudly through the bulletproof glass. He told me to leave if I wanted. I left, taking a loss on the cost of the room, and checked into a nice La Quinta Suites just down the street. I now have several bite marks on my leg and my skin is extremely itchy. This experience has ruined my vacation to south Florida. Please do not stay at the Econo Lodge - Fort Lauderdale. $80 room + tax in the state of Florida, bug bites and rash of itchy skin on my legs, roach infestation in my luggage and clothes. I threw away several articles of clothing due to fear of roach egg deposits or fecal matter.

I worked for an opening Econolodge in Walnut Iowa for 4 months. DO NOT STAY AT THIS HOTEL! While watching them turn an old Colonial Inn into an Econolodge, I witness several concerning things. One, the labor. The first people that were hired to do the siding were meth dealers, and although the owner knew of the fact, he did nothing until finally after not working for a week, he had the police remove them from the property. I was hired for front desk work, but soon found myself doing laundry, housekeeping, and front desk, along with several odd jobs that had nothing to do with the hotel, such as getting the in-house managers mail, or finding phone numbers for them to take their daughter to the optomotrist(they still call me!).

The GM, Brent, has been arrested on several occasions in the past, would brag about it, and would talk in front of customers about the strip clubs he used to own. On more than one occasion, he sent myself or another front desk girl home crying. When we ordered company shirts, mine was a size too small, but he told me to go try it on anyway. I came out of the bathroom, and told him it fit a little tight in the shoulders, to which he replied "Tape your boobs down"! There is mold growing under the breakfast cabinet, the in-house managers live in the rooms (they do not have their own living space), and the company refuses to pay overtime as well. I do not suggest you work for this company either.

I had stayed at the Econo Lodge in St Clairsville OH for 2 weeks and I thought I was allergic to the laundry detergent that they washed the bed cloter in because I would get in bed and in a matter of minutes I would be itching. I came back on the third week to yet another room and when I went to bed of course I started itching only this time when I got up the next morning (which was yesterday morning)I looked like I had chicken pox. You guessed it the place is full of bed bugs!!!!! Now I am afraid that I have taken them home over the weekend! I called Choice Hotel Customer Service and I was told the same things that you were told, some one would get back to me within 72 hours and that the problem would be solved and if I have carried bed bugs home with me in my suit case that they will pay for an exterminator at my home. After reading your stories I'm not so sure that I will ever hear from them again. I will let you know what happend.

After staying at this motel one night on 11/7/09 I was in severe pain and swelling from multiple bed bug bites which took some hours to show on my body. By the next day I had to go to an emergency clinic for shots for swelling. Rx for anti itch and a week of misery. I contacted the home office of Choice Hotels and was blown off. The local owner has still not contacted me back!

We held our first Annual WVU 1980's College Reunion and 9 of us paid for rooms at this motel...from October 16th until October 18th. Here are the illegal and dishonest actions taken by the day manager, Michael.

We were all shocked by the following unexceptable situation which was downright deceiptful and extremely unlawful, here are the FACTS:

1) I reserved the rooms last fall and kept waiting to receive confirmation in the mail. I finally just gave him my visa CREDIT card to hold 20 rooms, with a promise that I wouldn't be charged for any rooms if I canceled any unbooked rooms 2 weeks before.

2) I called in advance of 2 weeks before (Sept 20th @7 PM) and asked your manager on duty how many rooms were booked under my name and how many needed to be canceled. He told me 9 had called in to book the rooms under my reservation and read me off a few familiar names. I told him to cancel the remaining 11 that were unbooked.

3) Upon arrival to Morgantown on the 16th, my husband gave his new debit card to pay for my room. When we checked out I received a stack of 8 rooms that were charged on my husbands debit card. Over $1200.00 was taken out of our checking account the day before without permission or informing us (it was not even the card used to reserve the rooms!!).

4) At first Michael swore that I had never canceled any of my rooms. When Michael finally called the night manager to confirm that we had, Michael was furious and started saying that not one of my people had give my name when they made their reservations. A direct conflict with his earlier acknowlegement that he remembered Scott asking for a room under my name in May.

5) ALL 9 people that booked their rooms had specifically asked for the "rooms under Deena" 2 of them told him so in the lobby as we checked out. He was very defensive and accused them of calling him a LIAR. I can get emails from all 9 people that were in the rooms verifying that they asked for my name...otherwise they wouldn't have known it was even the correct EconoLodge. HOW COULD THE NIGHT MANAGER HAVE GIVEN ME SPECIFIC NAMES AND THE NUMBER OF ROOMS (9), IF NOONE CALLED IN WITH MY NAME. This defies logic.

6) The women at the desk the day we were checking in gave me several visa numbers that had been given to reserve the rooms under my name and they were the names of my friends and their credit card numbers. (later all the numbers were changed to my husbands new debit card) The 8 others were charged for their rooms and my husband's new Debit card was also charged for 7 rooms and my discover for 2 rooms. Neither was even the card that was originally on the reservation.

My theory is that Michael had incorrectly taken the reservations and reserved all 9 rooms under my people's names, yet still kept 9 reservations under my name and wants me to pay for his mistake.

Please do not make your reservations at the Econo Lodge on Rainbow Boulevard (in Niagara Falls). We had reservations for June 30 & July 1, 2009. When we arrived on June 30th, we found cigarette ashes in the commode, dirt in the bathtub and dried substance on the blanket (it resembled dried semen) that was hard and crusty. The beds were not very comfortable. When we laid down on the mattresses, you sank down in them and they smelled very musty. The door did not securethere was a huge gap between the door and the facing that could easily been opened from the outside. The entire hotel had a very bad unclean smell. Their continental breakfast consisted of three varieties of boxed cereal and spoiled milk.

In the past several years we had noticed a marked improvement of Choice Hotel properties even above what had been very acceptable in the past. In fact in March we had stayed in C.H.'s in Manning,SC, Palm Coast, FL, and Cordele, GA in April, all of which were fine motels. So we made reservation and used reward points to stayed at the Econ Lodge in Paducha Kentucy a few weeks ago-bad mistake- as it is the poorest quality of all the Choice Hotels we've ever stayed at. We have also been a Rewards Member for a long time.

The motel is in the middle of a truckers parking lot and as we drove up a foot high weeded front lawn to the motel was locatecd near the middle of gravel eroded street. Poor impression and we should not have stayed but we had been on the road all day and were tired. We found a cold windy hall way as exit doors were stopped open, not too secure. The bath was not clean, the air conditoner somewhat noisy, the TV reception so poor we turned if off. The warm breakfast featured COLD gravy with bisquits,and apple juice which was 95% water. We also had freinds who we recommended your motels to follow us in that same afternoon, needless to say we were embarassed. We used 8000 points thinking the motel with the good name of CHOICE HOTELS would be your or your usual fine quality. We wrote a letter to customer service who responed, as I recall, without a persons name saying we'd have a response from the hotel manager as corporate was not responsible. My letter to you had asked to have our points restored.

The manager of the motel wrote offering us 10% off our next stay. How could he assume we'd ever stay there again? This situation is similar to other customer complaints we have read on line. Your Customer Service office then called a week later after I had written back to you. Sort of like getting a bad food at a fast food restaurant. Can you imagine a famous fast food rest. in the world saying they were not responsible. Why does Choice Hotels, whose name we have always recognized as a quality motel chain, use their name if they do not want to accept responsibility? The customer service (misnomer) then called offering another "compromise" of half of our points back. Were can we stay for 4000 points? I told him that was not acceptable-we expected to stay at another Choice Hotel for the same amount of points as were wasted in Paducah.

I suggest other travelers be very careful before reserving rooms at CH's in the future as we were did not expect this experience knowing Choice Hotels are normallly a quality, responsible, corporation.

Paid for 2 nights (2/28-3/1/09) but only stayed stayed 1 night. Was told by Trish at front desk that they did not have cash on hand to reimburse us but that the information would be given to Andy (the Manager) and he would give us a call. We were also given a receipt by Trish at front desk showing that we paid for 2 nights but only stayed one. My husband left his cell phone number for the return call. The Manager never called us back.

Sunday, March 1st: We stopped at the hotel inquiring about our reimbursement and the fact that the manager did not call us back. The front desk made a call to the manager at which time I spoke with Andy (manager) and he said he would cut a check for us and send it on Monday 3/2 since Sunday the post office is closed. Thursday, 3/5/09: Called Andy again because the check had not yet been received. He said he would send a check that day. He said he was in a meeting and would call me back with the amount of the check being sent. He never called back. Thursday, 3/10: Called the hotel to speak with Andy the Manager, but had to leave a message because he was not in yet. To date the check has not been received. Any assistance you can provide me in this matter would be greatly appreciated.

We are wrongfully being cheated out of $114.99 by this hotel, and want to be reimbursed.

My husband checked in to the Econolodge 1/3/2009 at 9:30 pm checked out the next a.m at 5:30. We received 2 seperate charges on the 3rd and again on the 8th. The desk clerk who can barely manage English can not find us in the computer when she finally does says yes, yes you stay 2 nights. I say don't be silly of course we didn't an error has been made, now I'm still fully expecting my refund an an apology-not so fast I am not even permitted to speak to the owner/manager Saeed so I call the corporate office to complain.

Evidently they don't care about me or my complaint either they said my husband registered for 2 nights we have to pay for 2 nights. Still expecting my refund and an apology because I mistakenly think they want my business I said o.k so it was a mistake on our part but since we did not stay in your hotel, use your resources or cause you to lose business snce the hotel was not full can I have my refund? Corporate HQ tells me to go pound salt-guess they don't want my business after all. Please, oh please don't give them yours either. It's not like you'll be missing out on a spa like experience or anything. Take your $101.99 to another cheap hotel that is not part of the Choice International chain.

Stopped in at econo lodge. Me and fiance and 2 small children were tired and needed to take a break from driving back home to Connecticut. The room was absolutely horrible, smelled of bad perfume and mold and cigarettes. I almost threw up when I turned on the heater and thought I would develop a fungal pneumonia. We stayed because we were exhausted and was told there were no refunds. It was the worst hotel I ever stayed in.

The next day developed generalized spotted itchy body rash ? if it came from hotel mattress and 3 yr old son had diareah.

On 10/02/08 we checked in at 3:40 am for a two day stay. After checking in, the clerk gave us our key card for room #216. Before unloading our belongings we located our room and was appalled by the urine and moldy smell upon entering the room. We immediately returned to the clerk and expressed our dismay. He without apolozing gave us another card key saying '218'. We inspected that room which had the same smell. There was a sign in the reception area that stated there were no refunds. Unfortunately, we had no way of inspecting the hotel before paying since we paid in advance. The hotel on the website looked fairly decent.

In addition, we had to maneuver around the maids cleaning cart left in hallway the entire night. There was trash and soiled towels laying here and there in the hallways. The aircondition units were broken and the windows had no screens and were left open. The only security at the hotel was the clerk sitting behind a bullet proof glass in the reception area. The front and side entrances were left open at all times. The fire alarm had tape across the pull handle. We did not rest well. Especially with no door chain we usually see at most places we have stayed at. The smell was so bad it gave us headaches and we had to purchase scented candles to lessen the stanch.

In the past we have paid for many hotels in advance, but this experience has made us leery of taking the chance and not getting our monies worth. We paid $90 + tax per night for a very uncomfortable stay and can't get a refund because of a sign they had posted. It's very obvious that sign was put there because others in the past must have demanded their money back. We feel very ripped off and will never consider staying at another EconoLodge.

was charged 79 for a 49 dollar room.one bed@ no breakfast or any amenities. ice machine broke also.

nite of 8-31-before hannah came thru. they now say it was a 49 dollar room when I called about it.

I had called the hotel prior to Labor Day weekend to ask how my Debit card would be charged when reserving a room, Rusty ( female ) told me that I would not be charged anything but $1 which reserves the room, and that my card would only be charged when we checked out or we could pay in a different method, ok great,

So I preceded to go online and make my reservation, which I did see held $1 on my account. We Left on Thursday and I had about 165.00 in my personal bank account on that day. I got a call from my local bank telling me that the Hotel did a 186.00 preauthorization on my card and that my account was overdrawn, I called Chris the manager who told me that it was only a hold on my card and that it shoudl affect my bank account in any way, I told him yes it was going to cause me to have negative balance fees, He said theres a sign on the desk warning people that they might do such a preauth and that I should have seen that sign, I informed him that when Im calling from Sheboygan WI to ask how my card was going to be charged and was told only $1 would be held that dang sign on his desk does me no good, he told me to come in the next day and talk about it and that he woudl compensate me somehow, well he was never around nor have I been compsensated.

My bank charged me $150 in fees for charges I made to my account prior to their preauthorization coming out. Still Chris hasnt returned our calls nor does anything to try to resolve this

I need my $150 back!

My wife and I and 2 kids,checked in to the motel on Sunday, Aug 17, 2008 for a 2 night stay. The mgr was not aware that we would have kids with us, so there were not enough towels. I asked him for more and he said :I'll bring them up myself, which he didn't do.

The next morning , I went down to request them again and he did hand me a few towels, also informing me that the housekeeper didn't show up that morning. I wasn't sure what that meant until much later in the day when we got back after a number of hours of sightseeing----no garbage collection, beds unmade, dirty towels with no replacement and, of course, no cleaning of bathroom and sink, etc.

It made for an unpleasant stay. I believe we should be entitled to reimbursement or compensation from Econo lodge for at least one night.The total charge for the 2 nights was $173.46. Thank you

There was a reservation for a block of 10 rooms. From 8-15-08 - 8-17-08. When we arrive at the Econo Lodge in Fredericksburg, Va., We were told our rooms are no longer available. A contract was signed in July confriming the rooms. We were told to find other hotels and was treated very poorly by the hotel manager. We were told if we did not leave the hotel the police will be called. I would not recommend this hotel to a pack of wild dogs because the customer service is poor and abusive.

We went to another hotel and paid higher rates. Which ruined our trip to Kings Domionion the money we had to lay out for hotel was reserved for entertainment.

When I found the bathroom, no lights so I asked and was told they were out of order. I decided the cereal and frozen pancakes were probably not a safe choice. I took 2 slices of white bread to toast. I was worried what was living in the toaster, but after toasting it, I got butter and jelly. The first jelly seemed hard to spread, when I got the second one out it was rubberized. I am not joking it was petrified solid. At that point it all went into the trash. I went around and took pictures with my phone to send to the company. I mean this place should be condemned. Who is inspecting these, area managers and state health department people should be fired! I could not get away from this place fast enough!

My father gifted my husband and I hotel points from Choice Hotels to stay at the Econolodge in Hicksville, NY. We checked in an hour after check-in and was told by the clerk, Dennis, that there were NO King bed rooms available. All that was available was a double-bed room. We did sign for the room, but contacted my father to see if this was customary with the hotel chain. When my father returned home and called Choice Hotels customer service line, he was assured that the room we initially reserved was to be guaranteed until the next day. After talking to the Choice Hotels representatives, I proceeded to go to the desk and ask Dennis why we were not given the room we reserved. This was a few hours after check-in, but felt that we were treated unfairly because we were customers on Choice Rewards points and not paying customers.

At this very point in time, another couple checks in and is given a King bed room in front of my husband and myself. We were told that there were not any King rooms available when we checked in a couple hours earlier. When we asked Dennis why he was able to give them a King room, he responded by saying, Do you expect me to do the same thing to them that I did to you? I was appauled and disgusted with the quality of customer service in her establishment. We filed a complaint with Choice Hotels and the Manager Amy Sharkey, intially sent a letter expressing her apologies. However, in the letter she wrote, If you had decided at check in tha the room assigned to you was unacceptable, there would have been options.

When I asked her to return my phone call, she conveyed that there was another couple that decided to stay longer in the room we had reserved. I thought reservations were for a particular style of room, not one room in particular. From her conversation there were not any options at the time of check in and they were using every excuse to cover up the poor handling of this situation. It seems that in every direction there is another person that is trying to cover up this horrible ordeal.

In Consequence to this horrible ordeal, my father lost 24,000 hotel points. We found another hotel to stay at after feeling humiliated and mistreated that cost approximately 394.00 and the first day of our trip was completely ruined. The restitution I am seeking is my father's account credited back the points used for the nights we did not use and for Choice Hotels to eliminate the Econolodge chain from there affliated hotels.

20 minutes after my arrival with my family +-10pm a man was forcing his way into my room screaming that it was his room and he just got the key from front desk I called the front desk a woman hung up the phone (twice) I went running to the front desk, the front desk attendant told me @%^& happens and if I did not like it he will give me my money back and to get that #$%@ out of the hotel

at that point I left and he kept on yelling in the parking lot to get out. I called the police and they went to my room, I explained what was going on and they said to stay the night and they understand why I was so upset. my Kid spend all night crying saying that the bad man was going to break in

I called main office and told them what happened they said will get back to me, I was given a claim number same as the police, I am contemplating filling a suit against the Hotel

On June 16, 2007 we stayed at EconoLodge. We were quoted $69.00 on arrival and with a AAA discount, cost would be $59.00 plus tax. At check out the charge was $76.25. When I questioned the difference, was told we were quoted wrong price. I asked for a credit to my Visa as the wrong price quote was not my error. Was told unable to issue credit as only manager could. He was unavailable. Spoke with him (was rude) on phone and said he would issue credit next day. Received Visa statement with no credit. Fifteen phone calls later (plus 2 to Visa) credit did come through. Next billing cycle for Visa showed 2 charges of $86.25 for 6/17/07 stay at the motel. (We stayed only one night!) Contacted Visa and they removed the charges. Also, at 4:30 AM on 6/17 while at the motel, a man tried to get into our room with a passcard that had been issued by Front Desk. Had we not had the deadbolt on, he would have been in our room! I have contacted Choice Hotels International about this situation. They informed me that Mr. Shah owned that franchise. After I made multiple requests to Choice Hotels, I received a letter (grammar, name and address incorrect) I was told that I could have a 50% discount on my next visit (subject to availability!). Do you think I would stay there again?

When we checked into the first room it had the unmistakable odor of a cat that has sprayed to mark territory. The TV did not work. We asked for another room because we have children. The lady who would not give a name and wore no name tag literally pushed us from one room to the next. The next room was flea infested and my kids legs were bitten severely. This is a hotel one mile from six flags St. Louis. They charge 90.00 for a night and put absolutely nothing into the hotel.

I asked for a non-smoking room. When I got in it was a smoking room. It was nasty out so I stayed. The TV did not work. I called the desk they said there was a switch on the wall. I tried every switch in the room. No TV! I decided to just go to bed. The room was in rough shape, rugs worn paint coming off the bathroom door. The pillows were useless. It was not pleasant.

We stayed in this hotel that was dirty. The tub or room wasn't cleaned. We filled up the Jacuzzi and there was a ton of hair floating on top of the water and my husband called the front desk they asked us if we wanted to clean it so I called back and requested housekeeper. Then we filled the tub back up again and the Jacuzzi didn't even work. There were no housekeeper services the following day we were there. No towels, garbage wasn't emptied, beds weren't made, etc. We had to clean our own room then go to the front desk to request more towels, soaps, sheets, etc. They had no breakfast 45 minutes before breakfast should have been over.

We asked several times if we could get a refund and go somewhere else and the general manager was never there. The manager is very unprofessional for not returning our calls and they say she is the only person to contact. We even wrote to choicehotels.com and they said she would call us within 7 days and that was 10 days ago.

In September 2006 I made reservations for 2 for 2 nights, November 3 and November 4, 2006. I telephoned on Friday, November 3, 2006 to confirm reservations (which the reservations were in my husband's name Edward Tharrington) and asked them if they had reservations for for Edward Tharrington for 11/3 - 11/4/2006 and was told by Nicole that we did.

We checked in on 11/3/06 and in going into the room we noticed that the dead bolt did not work properly. We reported it to Nicole and she said that she would try to get someone to fix it but if not, that no one could break into our room without a key. They did get the dead bolt fixed by the time we returned from dinner. We also noticed that there was a lot of chewing gum on the not so good carpet. We got some tissue and got that up. In taking showers as soon as we opened the soap, it crumbled into pieces. Heat didn't heat up the room till 4:00 a.m. on 11/4/06. One of the light bulbs was not working.

Walls were filthy behind exterior door as you come in. Shower curtian had mildew on it. On the morning of 11/4/06, Nicole had us checking out that morning. I spoke with her and told her that in September 2006 and when I called on Friday, 11/3/06, I was told that we did have the room for 2 nights and the rate was $89.10 plus tax. She told me that she could not let us have the room for that price and if we stayed we would have to pay $101.00 for Saturday night.

Checked into Econolodge, Vineland, NJ, for two nights. Hotel is a health hazard. Rat poison openly displayed in room. Wallpaper falling from the walls, carpeting torn, toliet did not flush properly, and mildrew smell throughout the room. After complaining to the desk clerk, Roberta, she credited me for one night and we checked out.

Three days later, after complaining on-line to Choice Hotels, someone name Bart called me at home. He left a message on my answering machine that he was the Manager of Econolodge. He stated that if I did not like the hotel, I should have checked out, and not stayed for the one night. If I think I am going to refund your money, its not going to happen. He was very rude, and when I returned his call to explain what happened, he repeated a refund was not going to happen, and he hang the telephone up on me.

After staying one night in that hotel, I developed a throat, ear and mouth infection. My doctor told me it came from an unclean glass, or environment exposure. Also, my husband and I stayed at this hotel because we were in town for my husband's mother's funeral. It was a big emotional strain on us to encounter these circumstances, at such a trying time in our lives.