Complain about a product or service

Dreamworks Vacation Club

antoinette of whitehouse station, NJ October 9, 2009

+With Four Seasons acting as sales agents for Dreamworks I was sold a package which included free cruise and free airline tix (incentive to attend meeting). For the next three days after signing and paying with cc I tried to call and cancel. No One answered the phone. I have tried to get the cc company involved but they claim no recourse. I did NOT receive a right of recision notice in the package. I feel that I have lost nearly 3000.00 to a fraudelent operation and company.

Edwin of Lincoln Park, NJ July 25, 2009

I paid 2,482 upfront and another 2,482 over 24 months by credit card for vacation benefits for my wife and myself. After 12 months nothing has been given to us after dozens of requests. In addition, we were promised 2 free airline tickets, 1 rental car with gas for 1 week and a free Mexico 2-3 day vacation for free. To date, nothing has been delivered. I am on Social security with no income at the present time.

Kathryn of Delran, NJ June 17, 2009

We received a post card in the mail stating if we came to their location and lisened to their vacation club packages we would receive a 3day, 2 night vacation plus dinner and gas at one of over 1000 locations. We went and were convinced to buy a two week vacation club membership for 2995.00 plus 278.00 Usage fee which is only paid the years used, plus Admin & Processing fee of 198.00, Total 3472.00. We also had a choice of a DVD/CD player or a Camera.

We sent 50.00 for our free 3 days, and 19.95 for a camera. We did get our 50.00 back, after many tries in having them NOT approve the days that we requested. We never received a refund or a camera. We never received back our Usage fee, because we could not schedule a vacation within standards of their vacation rules. They sent our acknowledgement of Membership to Global Adventures in Fl.

Dreamworks would not answer my questions, and was always told they would forward my message to the manager and they would return my call. Global Adventure send bills for the Usage fee and when I refer to the useage fee that was not returned, they say I have to contact Dreamworks. To take a vacation with Global, it has to be a weeks vacation or longer, they offer no real discount for Hotels or Motels.

Donna of Cinnaminson, NJ June 11, 2009

A few months back I tried to contact the club to see if they could assist me in obtaining a condo in Colorado for a family wedding within the upcoming year. After several unsuccessful attempts to reach someone via phone, I finally received a reply from their website stating I need to complete the vacation request form and send in the money to cover the vacation (900, which I believe is non-refundable) before anyone will talk to me.

As I needed to know if the club would work in this situation, I was not going to send them more money then I've already gave them (approximately 6,000 at the time me and my husband joined plus an annual fee of approx. 240) only to find out that they would not be able to find me a place, or even the appropriate week, near the town where the wedding was taken place. I eventually received a call from someone who explained to me that it's pretty much a crap shot.

The way the club works is you give them 3 alternative dates plus the cost of the vacation upfront before they determine whether it is even feasible. Given all the negative feedback I've been hearing about this club, specifically, a news report just this morning on KYW, a Philadelphia all news radio station, about how Dreamworks is under investigation due to the multiple complaints received, I cannot justify ever using their services. I spent close to 6,000 plus an annual fee of approximately 240 and have gotten nothing in return. At this point, I am hoping that an attorney decides to take this case and file a class-action suit against Dreamworks. Thank you for your time and consideration.

juan of williamstown, NJ May 12, 2009

I received through the mail an all expenses paid vacation card. I went to the Burlington, NJ office where I was told that I could redeem my free vacation. I was missled into thinking that I would save money on all my futer vacations. They sold me a membership of lifetime.

It is also willable , sellable and transferable. I paid 6472.00 on 6-28-07 but later on that year when I tried booking a vacation all I got was an awnsering machine stating that the office was tempoary closed dew to renovations. In feb of 2008 I went on the internet to find that I was not the only displease customer that other people had been ripped off. I dont really know if anyone has been successful in getting money or services from this company. Please help!

Edward of Lumberton, NJ March 26, 2009

Edward of Lumberton NJ (03/26/09)
Dreamworks Vacation Club operates various businesses under many different names and they sell liftime memberships for travel services. After contracting, they off load the services to other travel companies, such as Global Adventures. These companies are as bogus as Dreamworks and don't even answer their phones or e-mails. In addition, their prices are no better than pruchasing without their services. They do however find a way to bill you for annual dues that are in violation of the contract we signed. My wife and I were taken for 4,872 and efforts to get refunded have been without success. My CC company claims that my signing a contract stops them from helping, but my contention is that this practice is fraudulent and I should be protected. I have contacted my BBB and the State of NJ AG for help.

4,872 for no services

Andy of Barnegat, NJ March 13, 2009

Andy of Barnegat NJ (03/13/09)
same as susan from pennsylvania. our amount was 5200. we filed with burlington office of consumer affairs and were told by rep that they were very successful against this company. we filed the complaint june and now have been told that it is in the hands of the state attorney general's office. they have a large number of complaints and are going after dreamworks.

the oca rep contacted the credit card company on a number of occasions however citicards stated we signe a contract. i was under the impression that new jersey had a 3 day right to cancel such as new york however allegedly it doesn't.

it looks like the only hope i have is with the attorney generals office which is going full blast against dreamworks.

i am disappointed in oca -burlington because the rep told me she had been very successful in getting full refunds from the company however she later changed her tune and said citicards is not cooperating and i would have to depend on the attorney general's office. very disappointed in her misleading me at the inception of the claim.

hopefully the attorney general comes through and pins dreamworks ears back.this is total fraud and i still don't understand why jersey doesn't have a 3day rescision law on contracts.

Susan of Ambler, PA February 15, 2009

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