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Dollar - Sorry, No Cars

Dollar Rent A Car •Rate Disputes •Damage Disputes •No Car Available •Surprise Fees/Taxes

Tammy of Bismark, ND (8/21/05)
I reserved a car with Dollar.com and received a reservation number. When my husband went to pick the car up at 11 pm on a Saturday night at the Cleveland airport the Dollar agent said that our card was declined. They told my husband that our credit was not good and they could not rent to us.

Our credit is fine so my husband went next door to the Hertz car rental counter with the same card and Hertz accepted the card and rented him a car, at a higher rate.

My husband was told there was a golf tournament in town that weekend and that most of the rental cars were gone. We believe Dollar said our card was declined because they didn't want to honor the internet price we were quoted.

We had to pay $489.00 for a car rental. Our original reservation with Dollar was $189.

Abigayil of Mill Valley, CA (10/22/02):
Reserved a car in advance, had a confirmation number and when we arrived at midnight they claimed they had no cars available and would have to wait until 6:00 AM to get one. We couldn't wait. We had a newborn baby with us and lots of luggage, a car seat, etc. We had to go to another car rental agency which charged us close to double what we confirmed with Dollar.

We paid $550.00 with Budget and Dollar confirmed the rental for $311.30. My baby and I waited in the Newark airport for at least an hour while my husband dealt with this ordeal. Needless to say he was a wreck at that prospect of having no way to take his wife and newborn to their destination. We had been traveling since 10:00 AM that morning. It was 1:00 AM before we arived at our final destination. We were exhausted. As you can imagine our newborn who had never traveled before was distraught as well. He couldn't fall asleep in the airport while waiting for my husband and we were all beside ourselves.

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