Dollar Rent A Car

I rented a car from them for Christmas of 2011, and was not made aware of the toll charges, nor given options as to get a Sunpass. While down there, I made every effort to stop and pay all tolls at every booth, and at one time, even had to stop and dig through my wife's bag, to come up with enough change to get through the toll.

A month later, we got a letter from Dollar, notifying us that we ran 3 tolls, and the charges are $25 per toll, on top of the toll fees. This really made me dislike Dollar for their revenue generating tactics. 3 tolls cost us $79. Talk about feeling ripped off. I will never rent anything from Dollar again, and I will inform all my family and friends to stay away from them.

I rented a car with Dollar Rental. My first time from Tampa International Airport. I was charged $158 insurance included from Friday until Sunday. I was told that if I wanted to keep the car an extra day, it would be $10.99 a day plus insurance. I kept the car Monday and was charged $62. It didn't seem correct but I went on and kept it. The next day, I wanted to keep it another day but decided that I would just turn it in. It was a hour late turn in and they charged me $140. When I called in to find out why it would be so much, a logical reason could not be given. They stated that the insurance came up to that much and I knew that was a lie.

I wanted to speak to a supervisor or manager and was told I could not. Then I gave my name and number for a call back and still until this day, a week and a half later, I have not received a call. I was charged $372 and felt that I was tricked out of my money, that there was no way it came up to that much, that I was told a different price when I rented the car and Dollar Rental stole my money and had horrible customer service. When the car was turned in, it was an inch from the full line and they charged me for 3 gallons of gas. I am very disappointed and still will be looking to get justice with this situation.

Dollar told me to pick any car. The only one in my category was an auto with Louisiana plates. I drove the car from Orlando airport to Melbourne, FL in a heavy rain. The low tire pressure light came on. The next day when I went to put air in the tires, I notices that the plates were commercial and that the inspection sticker had expired making the car illegal in Florida and possibly unsafe to be on the road.

I called Dollar and Chris told me to bring the car back to Cape Canaveral. I told him this was over 65 miles round trip and that I wanted to bring it to Melbourne airport, which is only 4 miles from my second Florida home. He said I could not and so I kept the car and disputed the charge with AmEx. Dollar failed to respond and so AmEx removed the charge from my statement. As of today, 1/26/2012, Dollar is still sending me letters to get me to pay. I feel that I didn't get fair value for my money. In addition, the odds of that car being rented in Orlando and returned to Louisiana are remote. In the meantime, Dollar is allowing an unsafe car to be rented to the public without regard to their safety.

Do not go to Dollar Rent a Car because they are unethical and will take advantage of you (with hidden/ unapproved charges) any way they can. If you do use Dollar, my advice is the following: 1) Ask the salesperson to go over all your charges before you sign/agree to anything. 2. Do not assume that they are honest and when you say no to some coverage, they won't charge you anyway 3. Double read each screen/piece of paper very carefully before agreeing /signing anything 4. Once you get the paper work in a jacket and finish the transaction ---look at the total amount before leaving the booth to make sure that there are no hidden charges or charges that you didn't agree to. Good luck!

Dollar dishonestly charged me 296.00 in extra fees that were never revealed and services /insurance. I told them that I did not want. Because they insist the salesperson revealed all fees to me (which he did not) and I pressed "Agree" on all their screens (which I did not) and I signed the final screen (which is the only one they showed me) there is nothing they will do.

I signed up for a week rental. The plane got delayed and we could not make the connecting connections, so I called to let them know we won't need it for today but will be in tomorrow. He said I would have to pay $75 to change it. I told him to cancel it. I wasn't going to pay more for a day less. I signed up a new rental confirmation with Dollar. We got to Honolulu and waited in line for hours. She told us we have to take insurance. I told her we have insurance that covers rental cars. But she would not let us have the car unless we agreed to purchase the insurance, so I did. I figured I would complain to the company. And if that failed, I would dispute it with the credit company. I will not go with Dollar unless they are the only company on this earth.

They quoted me one price after thorough discourse and then charged "insurance" at the last moment. They are uneducated and trained to defect to the local business that defrauded you in order to fix it. Unethical, immoral and hopefully, they won't be around long.

Having rented a red Ford Explorer at Tampa Airport on September 16, 2011 for a month, I paid the extra for vehicle breakdown. Unfortunately, on October 12 I had a flat tire. I rang Dollar who sent out a breakdown vehicle and the mechanic changed the tire and told me I was to take the vehicle back to Dollar at Tampa Airport for a replacement as I could not drive with no spare wheel on the vehicle. Fine, I did as requested straight away and the vehicle was replaced by a Silver GMC people carrier at Tampa Airport. I returned the vehicle at the end of the rental and flew home having had a wonderful vacation.

A few weeks after arriving home I received an e-mail from Dollar saying I had a driving violation in the Silver GMC vehicle dated September 25th in an area of Florida I had never heard of or had ever been too. After numerous e-mails back and forth to Dollar, I was told it was none of their concern and they referred me to the violations department. They showed no customer service by checking their records even though I forwarded on the details of the vehicle I was driving on the day in question. I have used this company for many years, but this will be the last. If anyone reading this is deciding to rent a vehicle, please do yourself a favor and go to a company who will treat you with more respect than I have received from Dollar. Dollar is a good name for them as all they seem to do is get as many of them from you no matter how it's done. Shame on you as a company.

On Nov. 20, 2011, I reserved a Dollar Rental on the internet (confirmation #xxxxxxx) for 12/1/2011 in Orlando. As always, when I picked up the car at the airport, I told the agent repeatedly that I had USAA insurance and did not want additional coverage. This agent drew out the process by reading every option to which I answered no but he told me to hit the computer button "declining each option" which I did so, I thought. My reservation estimated cost was $286.62. When I returned the car, the bill was $543.68 and the receipt says I accepted additional coverage.

Dollar has been my first choice for many years but this was not what I related to the agent. When I called, I was told I did request the added coverage and I clearly told that agent, no, no, no probably 8 or 10 times to the point that I was exasperated. I will be away Jan. 11-31, 2012, but hope to check emails. I am requesting that I pay the rate quoted when I booked this rental.

I reserved a car from Dollar rent a car Lax, selected full insurance and paid in full in advance. When I went to get the car, the clerk told me that I had paid in advance and listed the insurances I had and asked me to sign. I was about to sign, but then noted that there was 202 dollars extra costs. The clerk had added additional insurances without asking me. This is the same if I went to a grocery store and the cashier would secretly add expensive stuff to my bag and bill. I told that I had in advance bought and paid full insurances. The clerk told that my full insurance was not full, but if I had a flat tire or an accident, I would have to pay 500-1000 dollars extra. One secretly added insurance was for this. The other secretly added one was for luggage. I didn't need this. I took the insurance which made my full insurance really full. I also told that I will file a complaint about the misleading insurances and adding insurances without asking.

When I returned the car, I was asked about the bag for the navigator. I told that it is in the glove compartment. The clerk said that it is not there and wrote "navigator bag missing" to my receipt expecting me to pay for it. I went back to the car and checked the glove compartment. The bag was there. The clerk didn't check that but simply tried to make me pay for the bag.

I found the way Dollar rent a car very unethical and unprofessional. Giving misleading information about insurances when reserving the car, adding stuff secretly to my 'shopping bag' and trying to invoice for returned bag.

I reserved the car through rentalcars.com. In their web pages it was not possible to select or see the additional insurances to make the fake full insurance really full. Before the trip, I asked about insurances and rentalcars.com answered by e-mail that I have all insurances I need including flat tires. They also told that Dollar rent a car may try to sell additional insurances. In Dollar Rent A Car, they told I didn't have full insurance after all. Someone was lying to me.

I rented a car during my holidays in Miami in August 2011. I was with my family and rented a car at Miami airport. Everything was correct. Two months later, I got two letters telling me that they received two toll charges of $0.25 and $0.75, but they charged into my credit card $25 per toll charge for administrative fees, that is $50. I checked my credit card charges, and they have already charged that amount of money. By the way, I paid all the tolls that I went through during my stay in Miami. This is completely unreasonable and outrageous. I was charged 37 euros ($51) into my credit card for something that I didn't do (pay toll charges) and consequently was charged $50 for administrative fees.

Last week, we rented a car from Dollar Rent a Car for the first time. When we picked up the car at Orlando Florida airport, Dollar representative insisted that we must purchased liability insurance. I told him, "No, I didn't want the insurance because I have full coverage for my vehicles. If anything happened to the car rental, my auto insurance would cover all the damages." He told me it didn't matter if I have full coverage for my vehicles, I had to purchase at least a liability insurance for the state of Florida. If I didn't, when I got pull over by the police, I would be given a ticket for not buying the rental insurance. I got scared by what he told me so I had to paid an additional $97 for the insurance.

When I got home, I contacted my auto insurance company and I found out that they do cover all car rentals within the US. Dollar Rent a Car lied to me to get me to buy their insurance for which I didn't need. That was a ripoff. I would never use Dollar again.

We rented a car from Dollar Rent A Car only to find out when we got it that there was a $9.99 per day charge for an extra driver (my spouse). Also, we arrived around 6 pm with 2 children, tired and hungry only to be informed by the clerk that the Florida Highway does not take cash and that we needed a toll pass. He indicated that we would have to either use theirs, or find a store nearby to purchase one before we got on the highway. We found this to be untrue and Dollar Rent A Car has been neither helpful or apologetic for their employee who lied to us. They charged us almost $60 for this pass and said it is in their policy to charge this and seeing how we asked if the policy states that their employees lie or mislead people. All they said is that they have handled our complaint. Not in my eyes! Never again will we use Dollar Rent A Car! I gave a one star because I had to. If they had negative star, it would be a -10.

As per our conversation yesterday, I am writing this explanation of the events that have led me to contacting you. On or about the last week of May, I rented a vehicle at the Dollar facility near the New Orleans Int. airport. On May 19th, I stepped out of my house around lunch to find out that the car was missing. Then, I noticed the keys missing from the key hooks in the house. We had a guest staying in our house for a few days and so I tried calling him to no avail. Later that afternoon, he showed up at the house in a taxi. When I confronted him about taking the car and asked where it was, he became belligerent. So approximately at 5pm, I called the police.

He was noticeably drunk and incoherent. He admitted to taking the car and could not remember where he left it. But he did say he went to Harrahs casino downtown. Officer Noris of the Jefferson PD made the arrest (complaint **). After they both left, I called Dollar and reported the incident. I also drove to the New Orleans city impound to look for the car, but it had not been towed. Next day I called Dollar again and was told that the car was not reported stolen. I then called JPD and spoke to officer Noris who told me that I had to report the car stolen at the New Orleans PD because that is where we thought it was left.

I thought this to be odd, but I did drive downtown to the NOPD office and spoke to the officer on duty. He told me officer Noris was wrong. The car was taken from my house and the person responsible was arrested both in Jefferson PD jurisdiction. I called JPD and talked to Sergeant West and explained what I was told. He agreed that it was JPD jurisdiction. But he said that car would not be placed on stolen list for the charge was unauthorized use of a vehicle. I tried to explain that the car is missing and was taken so it was stolen. I called Dollar and was given the number to a Dollar Detective Alexander. He told me that JPD was wrong and that he would try to call an officer to correct this. I then called the ranking officer at the 4th District Officer Kaho, who proceeded to correct the problem and file a complaint against officer Noris on the 21st.

Starting on the 20th every day, three times a day, I called all 25 city of NO towing companies along with the city impound lot. And in the evenings I drove all around the public lots and streets near the casino to see if I could find the car. I had also called the Harrahs casino valet department and asked them if they had the car. On the day I found the car, I decided to try to call the Harrahs casino valet again. This time a very nice lady took the time to actually look for the car while I waited on the phone. About 30 minutes later, she came back on line and told me that the car had been there the entire time.

I immediately called Sherrie at Dollar and told her that the car was at Harrahs. I told her I would pick up the car. She told me that I could not pick it up because it had been reported stolen. She told me that if I got stopped by the police, I would go to jail even if the contract was in my name for Dollar owned the car. She said not to worry, Dollar would call the police so they could meet at Harrahs, verify ownership, and then Dollar could take the car back to the lot. I was never told that I would be charged for towing, impound fees, etc.

Had I been told this, I would have called the police chief myself, and asked to meet them at the car so I could take it back. I'm sure that after they had messed up the entire case and put me through the trouble they did, they would have complied to help me out. At any rate I would have taken the car back myself no matter what. I would have also had a chance to see if the car had any damage or if the GPS had been stolen prior to the car being released from Harrahs and under their valet responsibility. I never afforded a chance to verify that the GPS was missing and to hold Harrahs accountable for this.

After a few days, I spoke to Sherrie ** at Dollar again and we went over the bill. After all I have been through, she gave me a break as outlined in the final settlement bill enclosed. I gave her a credit card and she charged a total of $350.00, leaving $0 balance. Much to my surprise a couple of weeks later, I got a call from JNR collections demanding a payment of $937.32 with no backup documentation. I called and spoke to Sherrie at Dollar and she did not know anything about this. I forwarded the copy of the paid in full receipt from Dollar to JNR. They told me that it did not matter and that corporate adjusted the bill. I then asked them to at least have the courtesy of forwarding an itemized copy of the presumed charges. It took JNR a few months to do this. Meanwhile, the harassing letters and threatening phone calls continued.

Finally on Aug. 26, I received a copy of the new charges. Needless to say, I was appalled. The charges were exactly those that Sherrie and I had discussed and that she had adjusted in the final invoice. One of the charges was a rental fee for a GPS along with a replacement fee for the same. This is not only ludicrous, but also reprehensible. I also find the cost of the NUVI replacement at $450 very questionable for I own two NUVI GPS. And that unit does not even cost that at retail prices, which I am sure Dollar does not pay to Garmin. This is morally and ethically wrong. Since I am not an attorney, I cannot question the legality. But I suspect that this practice of gouging may also be illegal.

Since the beginning of October, I have been trying to reach Sherrie and others at Dollar to try and resolve this issue. Meanwhile, according to JNR, I have been placed on a national do not rent list by Dollar and they have been reporting this collection to all the credit agencies affecting my rating. I even spoke to Dollar's corporate attorney, Mr. William **, who told me that this was in the hands of corporate offices and there was nothing he could do. He then told me he would have corporate call me and gave me their number. Another month went by, and I never heard from corporate. I finally tried to call and was able to speak to Dawn. She asked me to write this letter and forward to her.

In closing, I hope and trust that Dollar will reconsider its position, honor the settlement agreement I hold with $0 balance, remove me from any do not rent list, and clear my credit with all reporting agencies in order to restore the damage caused by this incident. Dollar should also consider the ordeal I have endured and the efforts I have made to rectify this situation. Please advice at your earliest.

Over charges found on debit after total prices were discussed ex, price for car rental in total $291 for a week, debit text showed 330 dollars us taken by dollar rental. I only get charged $1 for any purchase by netspend debit.

On returning of rental car, manager/owner Yally/Maureen took a charge owed and agreed to be taken once car was returned. Had been taken out my card without permission. When asked why the charge was $30 more when total included taxes (supposedly), Yally stated that it wasn't her who took the extra money. Then she tried to shut me up and not look at the text which proved she was scamming me out of atleast $100 dollars in overcharges to be pocketed by her.

The Dollar Rental Car in Mia and Ft. Lauderdale are scams. Beware! I had to block my credit card from these people. They put tracking devices on their cars, and know how many tolls you go through. Then they charge you for the toll and a $25 admin fee for each toll, whether you paid or not. I had a charge of $250.35 on my card for "unpaid" tolls. No way. This is what they do if a customer doesn't purchase their Sun Pass. I lived in the area for many years, and never purchased a Sun Pass. It's a luxury, if you don't want to stop. The card has an electronic device that is read when you go thru the Sun Pass lane. I don't mind stopping at the toll booth and paying my coins. And it keeps the toll workers employed. I'm now an ex-customer of Dollar, and will pass them up everywhere I go.

On a recent trip to Germany, I rented a mini van from Dollar. Prior to leaving, I talked to CitiCards since I was a Platinum Elite member on my MasterCard. They sent me a coverage letter as required by many European rental agencies. At the Frankfurt Airport, the clerk indicated that I could not rent the car with a Loss Damage Waiver, since the car was worth more than the MasterCard coverage. I was forced to buy the coverage or not have a rental, which I did.

After returning home, I appealed the decision to not provide the LDW. Dollar reviewed the case and found that I had been double charged for gasoline, but indicated that I am only offered LDW if I am a Platinum World Elite MC, which is exactly what I am. I responded to the person named Amanda ** at dtag.com, but never got a response. I feel that I deserve both a response and refund of the coverage I was forced to carry.

I rented from Dollar Rent-A-Car for the first time in Fort Lauderdale, FL and I will never do this again. This time, it had nothing to do with the actual car rental fees. It was the sudden knowledge of learning that I had to pay $277 in toll charges! Even though I paid all my tolls!

I called the customer service hot-line and she said someone should have informed me about Florida's new electronic system at the point of pickup. No one did! Then I was told that Dollar also posts a sign indicating this. Wow! I don't think it's reasonable to expect this from travelers or even foreigners. Customers need to be informed and not ripped off!

My question is, why did I physically pay all those toll charges and then be slapped with some so-called electronic charges plus $25 worth of processing fee each? This is a public disgrace Dollar!

I rented a Chevrolet Suburban SUV on Sunday, August 21, 2011 at 8:30 AM, at the Dollar Rent-A-Car, Laguardia Airport. At the time of rental, I clearly expressed my intention of buying Damage Waiver Insurance(DWI) for my car, but a dollar staff from the front desk refused to sell it to me. He told me it was New York State Law that when renting full size SUV, you are not allowed to purchase DWI. He chose "decline" on the rental form for me, and made me sign below. When I returned the car, a Dollar Shuttle Bus blocked the return entrance, so I backed up and broke the tire on the pike.

When I came back I checked on the internet and there is nothing about this "New York State Law" saying you cannot buy DWI for a full size SUV. Now, I got a $365 bill for the broken tire. I called Dollar customer service and they told me they only see my signature on the contract and wouldn't listen to me.

I think the contract was orally changed by one of their staff at the front desk. He added a new term to the contract, which was fake. When someone's wearing a Dollar T-shirt, he represents your company. you cannot say things like" you shouldn't have believed him".

In March 2011, I used Expedia to plan a family trip to Germany (reservation no. **). Expedia recommended Dollar Rent A Car as a trusted partner, so I decided to use their services. I received the Dollar Rent A Car reservation number **. The total rental cost listed in my confirmation was 810.12 euro. On August 15th, upon my arrival in Frankfurt, my family and I received the most despicable treatment from the Dollar Rent A Car representative. I was called stupid and left to wait three and a half hours until finally the facility manager, not present in the office, decided that she will give me a van. It was not a Mercedes as advertised and with 1240.18 euro, not the 810.12 euro confirmed by the initial reservation confirmation.

I shared my experience with Dollar Rent A car and opened the case number **. The company decided that my experience was in line with their business practices and they cannot honor our agreement and refund the extra charges. They had no comments regarding the disrespectful, offensive behavior of the front desk clerk and the Frankfurt branch manager. Please note that two other USA families that were renting at the same time with me received the same treatment. I attempted to address this situation using the power of Master Card. The case number ** that I opened favored Dollar Rent A Car by stating that e-agreements are estimations only, and not commitments. That sounds very strange and alarming to me. This was my first time renting with Dollar, and most definitely also the last time. I strongly advise anyone to think twice before renting from Dollar.

I had exactly the same kind of issue reported by Karen of ** on 10/8/11. So, I identify a consistent behavior. I rented a minivan through Car Rental 8 (Dodge Caravan or similar) from Dollar on 10/10/11. I rented it for 7 days at the Orlando Airport, and the online initial total charges to my credit card were $318.00.

When I got to the Dollar Rental desk, the agent asked me about the number of people and the luggage. The agent advised to upgrade to a bigger car and suggested a SUV. When I asked him how much the new car would cost me, he replied about "$515.00". I understood that it would cost me $515.00 in total, so I agreed. Unfortunately, I did not look at the rental record until we returned the car on 10/17/11. I noticed, to my outrage, that I had to pay $551.00 by the upgrade cost. So, the total cost was $869.00!

I recently completed a vacation trip to Germany. I booked a rental car through Dollar Rent A Car by using Orbitz. I also purchased the full coverage insurance through Orbitz. The price for the 2-week rental through Dollar was very good but only about $10.00 less than the competition. Upon arriving at Frankfurt Airport, I made my way to the airport rental area only to discover that Dollar Rental was located in the other terminal (no signs or indication of this). Keep in mind I was carrying/dragging about 100 lbs. of luggage etc. at this time. I made my way to the other terminal and approached the Dollar Rental counter.

The lady behind the desk was finishing up with another customer. She looked up and asked if she could help me. I started to speak and she rudely held up her hand and said, "Wait a minute, can't you see I'm busy?" This was the beginning of the worst customer service I have ever received. When she was finally ready, I began to explain that I was there to pick up my vehicle. She immediately interrupted me and asked If I had read the rental agreement. I replied and she said, "Then you know you must purchase your insurance through Dollar Rental." I then replied that I had already purchased it through Orbitz. Her response was, "That's not my problem. You need to get a refund." After arguing with her, I found out the cost of the insurance was almost double the cost of the rental. Her response was that my rental was so cheap, I shouldn't be complaining about the insurance price. I was also informed that I could check the other rental agencies in the area if I didn't like it. I did check. As there was a large car show in town, there were no other cars available.

After returning from checking the other agencies, I returned and the same Dollar agent was arguing with another couple about the same insurance issue. I spoke to the other couple and while commiserating with them, I said that "this is a ripoff". The Dollar agent heard my comment and yelled at me. She said that she did not have to give me a car and that my reservation was canceled. Thankfully I have relatives in the Frankfurt area and was able to be picked up by them. I did rent a nice (much larger) car out of Advantage car rental in the same terminal 2 days later. The price was only a little more and they provided excellent service. I will never rent a car from Dollar Car Rental again, and I will tell everyone I know this story.

What follows is a transcription of the email sent to Ms. ** at Dollar after I made the initial complaint. My first email was sent regarding this matter on 31/08/11 when I logged a complaint through the Dollar website. I received a response from Ms. ** on 06/09/11, asking for further details which I sent on 09/09/11. I then followed this up after not receiving any response on 25/09/11 with a further email. I have not yet received any response regarding my original complaint.

I have all the emails plus the photographic evidence to support this issue. I would like to know what I can do next to escalate my claim.

Many thanks.

I left my I-pad in the rental car at check-out. Upon returning fifteen minutes later, a Dollar employee had stolen it. Their review of video surveillance did not note anyone other than Dollar employee's accessing the car, and only two employees had access: Belay and Tesfay. John, the manager, was of no help. He said to file a police report, which I did.

My husband and I rented a midsize car (Hyundai Sonata or similar) from Dollar on 9/30/11. We rented it for 7 days at the Phoenix Airport at the online rate of $100.83 per day (promo code 110). The total estimated charges including taxes and fees were supposed to be $196.96. When we got to the Dollar Rental desk, the reservations agent asked us where we were going. When we told him that our destination was Sedona, he implied that our midsize car would not be powerful enough to handle the elevation in Sedona. The agent asked if we wanted to upgrade to a bigger car and suggested an SUV. When I asked him how much more it would cost us, he replied "$39.99". I understood that it would cost us $39.99 total, so we agreed. Unfortunately, I did not look at the rental record until we returned the car yesterday. I noticed, to my outrage, that the upgrade cost was $39.99 per day. And all the fees and taxes were higher. The total cost was $568.82 (rental record **)!

The Dollar car rental out of LAX airport in Los Angeles, CA has overcharged my credit card by $99.90. They are severely understaffed. As a result, they make you wait in unreasonably long lines and then they will ask you to sign your rental contract on a small screen which does not show you what they have forced upon you without your knowledge or asking, i.e. more insurance that you asked for.

They have found a way to extract unauthorized money out of me. Then, they claim that since I signed their scrolled down little digital check out, I have given them permission to charge me whatever they want to take. This is extortion and is illegal. Dollar expects no charges will be brought forth since, as a citizen, I am too busy to take them to court. So, they can go on and do this to other unaware citizens. Attention to this fraudulent activity is critical to enforce corporations to serve their customers, not abuse them.

I rented a car on September 29th when I traveled to Colorado in Denver. I made reservations over the phone a few days before, as this was a sudden trip for funeral. I was upgraded. As per the agent, the car just would not do in the mountains. I did ask for GPS as I had to drive 6 hrs. to Nucla, which was my destination. The agent told me I needed the toll road pass as I would have to take the toll road. And if I did not use it, he told me to let them know and I would not be charged.

Well, when I landed, we were whisked onto the shuttle bus directly to the plane on 10/03/11. I just remembered to call today, 10/06/11, to make sure I did not get charged for the toll road pass. I was told: "Sir that is an option. And just because you did not use it does not mean you will not get charged for it." This is not what I was told! And why would I call them? I asked to speak to a supervisor. According to him, there is no one but him I can speak to. Do not use Dollar Rent A Car!

Can we say nickel and dime? Pay very close attention to the fees and "taxes" added on. We were going to rent a car for a weekend, the car rental was for $55 unlimited mileage, then noticed about $30 more on fees and taxes. Another and bigger issue--be sure to have someone at the return desk sign off to let them make sure that the fuel tanks are full. Keep a copy of the receipt and/or bank statement.

We returned our rental fully loaded with fuel, only to get a charge a month later for more than $30. We called the customer service and they referred us to local Harlingen office at the airport. We visited the Dollar Rent-A-Car office and they claimed that the car was three gallons short of gas. What? $30 for three gallons of gas? Alert, alert, alert. Somehow, three gallons of fuel mysteriously disappeared.

Step 1: We called the 1-800 customer service and they asked us to visit the local Dollar Rent-A-Car office.

Step 2: The manager was rude, arrogant and not helpful at all. We felt that he was only trying to get rid of us. He referred us to 1-800 customer number, so here we go again.

Step 3: We called only to find out that 'there's nothing they can do without a receipt."

It's unrealistic to ask customers to keep the receipts up to a month after the car has been turned in. We trusted Dollar after returning the vehicle. We felt okay because the car was returned and fully fueled. We're done.

I filed a complaint with their corporate office about this questionable business practice and their Harlingen, Texas (airport) manager's condescending manner towards us. I am not sure what good it'll do but we're pursuing possible legal investigation to find out if Dollar Rent-A-Car is doing the same to other customers. The bottom line is don't rent with Dollar Rent-A-Car. Class action lawsuit is seriously one of our options.

We rented a car from Dollar Rent A Car. We ended up having to extend the rental from one week to four weeks, with them placing a weekly charge on my PayPal card each week. Upon returning the car, I was handed a receipt for the amount of $828.29. As per prior experience with other car rentals, I assumed that was simply reflecting the total of the rental for those four weeks. I was shocked to discover that this was in addition to all those weekly charges! I was supposed to have gotten the car for $17 per day, plus taxes, and other surcharges. That was the agreement I signed. I did not authorize this payment, nor was I told it was in addition to all we'd previously paid. I believe this has to be a huge mistake. Whether it is or not, I am not paying it, because as I said, this is not what I was told, nor is what I signed up for. So, I did not agree to being double billed.

We rented a "midsize" car - was told at the counter that we would receive a Kia. When I picked up the car, it was a "Compact" (a two-door Honda Civic with numerous dent and scrapes). It was uncomfortable - I have bone cancer, my wife has polymyalgia rheumatica. We were in pain after 2 hours in the car. Unfortunately, we couldn't return the car until the trip was over. We were literally ripped off!

I went online prior to my trip to make sure that I received an affordable, but nice vehicle. I planned on visiting friends for 2 days, so that shouldn't be too hard. When I entered the vehicle, my first impression was this is not what I anticipated. It was a Ford Explorer, but it was the lowest of quality (cheap version). The mileage was at 57,000 and I thought that in itself was high for a rental vehicle. I have rented a lot of cars/trucks on my trips and this had to be the worst. I paid an additional fee so that my husband can also drive the car if necessary, $10.00 extra a day.

I was talked into purchasing a full tank of gas in advance so that we wouldn't have to worry about returning it on empty. The lady at the counter stated the price in advance was a good price (3.56 a gallon). After leaving the airport and driving around the actual price in Tenn., it was around $3.35 a gallon! She got me again. Well, Hurricane Irene came to town and we had to get a vehicle for another couple of days. We went back to the same counter, spoke to the same lady and discussed needing a vehicle for longer. I stated I didn't care for the vehicle given, that I thought it wasn't the best of quality for the price we were paying and wanted to change vehicles. She said that we didn't have any full-size vehicles. Also, that if we were to return it, we would need to close out the original sale and process insurance and such all over again.

I was charged on my bill to get a load of this Customer Facility Charge $22.50, Energy Recovery Fee $2.25, Frequent Flyer Surcharge $7.50, Apconcrecfee $53.41, State Tax $48.10, Rental Tax $18.00, Rntlvehsrg $6.00, Optional Coverage 129.95. Let's not forget the cost to rent the vehicle was $315.95 for six days. So when I was done, my bill came to a whopping, and I say whopping, total of $680.00. So needless to say, I do not recommend renting any vehicle through Dollar. They are anything but a Dollar rental! They rent old and used vehicles at a very high price!

I was told I could upgrade to a larger car at a $28 a day rate. The salesman showed me a chart showing the car at $28 a day. It turns out they charged me an additional $28 a day. I then decided to extend my trip by one day. I called to make arrangements with the car company. I was told it would be one extra day charge (after the guy first tried to charge me for 2 extra days). They charged for an extra day at $30 plus a "late fee" of $22. I was traveling after a death in the family and admittedly was not on my toes.

The final tab for the car was $728 - twice the price of my air fare. When I called because I thought they'd accidentally over billed me, they said, "No that's the charge."

Do not rent from dollar rental!

I rented a car from Dollar Rent A Car and returned it 8/26/11 at 5:00pm. My confirmation number is **. I was running a little late for my flight so I grabbed my bags and ran for my flight. I figured out I had left my wallet in the center console after I had landed. There is no direct number for the MKE office per Dollar Customer Service. I spoke to Via on 8/27/11 at 8:30am after holding for 24 minutes. She refused to patch me in to the MKE office even though I told her that I knew for a fact where my wallet was located in the car. She said that Keith would call me back. I never heard from Keith. I called back at 2:30pm on 8/27/11 and talked to Shante, and she said that she would have someone call me back within 10 minutes. I never heard from Shante.

I am on one side of the phone trying to just get anyone to check the center console of the silver Ford that I rented. I have a wallet with cash, credit cards and all of my info in it and nobody cares. Since I have not heard from anyone, I can only assume that they did indeed find it and have decided to keep it. I have not received a response that Dollar did or did not find my wallet. I know for a fact that the wallet was in the center console because I had just topped the gas tank off and used a spare credit card in my wallet. I then put my wallet back in the center console with other things. My wallet is black as well as console liner so I didn't see it when taking other things out. All Dollar had to do was check and nobody there could care less. They were most likely more worried about how they were going to split the cash! I have called the police department as well and will follow up with a report on Monday.

Does ANYONE want to have a bad experience? Try to rent a car from Dollar Rent a Car. We called a month and a half early to pick up a mid-size car with audio auxiliary input in Phoenix, to be returned to Denver. A "manager" called us back at 11:00 PM EDT, to confirm our order. We arrived and no one knows anything about this conversation and we're offered a Jeep. We explained that we are (obviously) planning a lot of driving and do not want to sit in a Jeep and have our luggage visible at every stop.

Their solution: How about an SUV? After repeating ourselves several times, spending nearly an hour and a half going round and round and being told that they had nothing else to offer us, they suddenly "found" a car that we could have and as we had originally planned, we could drop it off in Denver --for a $500.00 fee. When we mentioned that Our Veterans Advantage membership allowed us to register a second driver at no cost, they knew nothing about that program and would NOT go to their website where it was clearly stated and would NOT do anything to verify what we were saying.

The car was supposed to be a non-smoking car. When we went to pick it up, we not only found that the passenger seat had a cigarette burn hole in it, but it also was registered and had a COLORADO license plate. We were taking this car back to Colorado for them and being charged five hundred dollars, saving them the hassle, aggravation and cost to get it done.

I returned my rented car on Tuesday, Feb. 22, at the Dollar Rent-A Car in Naples, FL. The car was inspected and deemed in perfect shape. On Feb. 23, a charge for $63.28 appeared on my card from Dollar Rent-A Car. They claimed that the car needed 1.75 gallons of gas ($12.25), which is impossible, as I filled on gas at a station at the airport. They won't tell me what the remainder of this mysterious charge is for. I have already been denied once.

My driver side mirror was knocked off when we picked up the car. Management first pretended that nothing happened then offered to pay for the damage after we filled out a report. I presented them with the bill four months ago. I am still waiting. This place is completely unprofessional.

It is with much disappointment and extreme irritability that I write this complaint. I rent from Dollar quite often. And up until now, I have never been so angry. I returned a car today and was charged 8.79 for a gallon of fuel. I completely filled the tank prior to returning the car. And the gas hand was clearly up above the "F" line. When I rented the car, the clerk had me sign "I decline the prepaid fuel option". He failed to mention you must bring in your receipt from fueling up, because if you don't, we will charge you. While I understand your reason to make extra money whenever you can, I don't agree with the deception behind it. The service representatives should mention this clearly to customers. But then, you won't be able to falsely charge customers. Certainly, if he had mention the additional information, I would have produced a receipt.

My plan once the gas charge clears my bank is to make a copy of the receipt and all my paperwork. And I will send it to your corporate office with this complaint. I believe you are wrongfully charging individuals by not verbally mentioning this information, when you say to the customer "initial here that you decline the prepaid fuel option". I want my money back! This is about right, wrong and principles at this point.

I rented cars for about three months with Dollar (2 months ago) when my car was wrecked. Never once did I bring in receipts. I was supposed to get 1 free day rental for every 16 days I had the car. I never got it! During that period of ongoing rental, the clerk told me that he reactivated my express card. I see that is still inactive as well. I am expecting compensation for this deception. You must be charging individuals 1000"s and 1000's of dollars with this tactic. Your organization is setting someone up for going mental on your check-in staff by failing to make the gas receipt clear, only so you can make a few extra dollars. I walked away furious as hell, but sane! Everyone won't be.

Dollar Rental Car offers a Florida toll package that they claimed was $6.99 per day plus the cost of the tolls. We were told at the service desk when we picked up the car to make sure we told them which day(s) we used it when we dropped off the car or we would be charged $25 plus toll costs for each toll.

When we returned the car, we told them that we wanted to purchase it for two days and they printed out a receipt for $36.99. You have to pay for every day the car was rented (weekly car rental). Now they refuse to fix it!

I rented a car from Dollar for 62 days - June 4 to August 5, 2011. My online reservation stated 2 months at $715 and two additional days at $29 a day. However, Dollar charged me every 28 days and I had to renew the car at their counter each time which was very inconvenient. Since when is a month 28 days? I was charged $850.65 for the first 28 days; then charged $935.60 for the second 28 days; and charged another $229 for six additional days when it was 2 additional days, as per my reservation. I have been overcharged by$61.42. I have emailed Dollar. I am waiting for a refund but do not think I will receive one.

I paid in advance for an all-included voucher for 7 days rental. I purposely did this as I have been 'sucked' into buying insurance I didn't need previously. I told the agent at the time that I did not want anything other than what I had pre-paid for.

To my horror, when I phoned to extend the rental, the agent said I was being charged for "roadside assistance". I drove to LAX from Orange County to try to resolve this and spoke to the manager at the LAX office. He said it was "impossible" for me not to have agreed to the extra charges, as I would have had to accept the charges on signing.

I know I did not, and I will be pursuing this matter. It is not about the 70 or so dollars, it is because they treat everyone as stupid, and get away with this sort of treatment of their customers. This is so unacceptable.

i rented a car from dollar rent a car. i was told the car will be sonata and when i went there they told me the car is alentra and they don t have sonata , they advertise sonata for 391.00 and they told me they never had sonata and charged me same for elantra i was dissapointed and took the car, i have the print out from the internet and it says sonata on it not elentra , that is missleading ad and they shoud never do that rober

I rented a car from Dollar Rent-A-Car in Louisville, KY. When asked if I wanted the prepaid gas, I said, "No, I'll fill it up myself."

Nevertheless, they charged me $45 for the full tank of gas -- even though I returned it full.

I didn't realize they had charged me this amount until I got home. I called their customer service number and was told, "You signed the contract."

We will write next, but in the meantime, my advice: DON'T RENT FROM DOLLAR.

The rental billing said, "1 Week at $156.93 per week." Since I wanted only a rental of five days, I would think that I would only be charged for five days. I spoke with three different employees and none could quite understand that a week is seven days! This is false advertising. I believe there should be consequences for this. I am quite sure they are not the only company that does this. Please protect us the consumer!

This is a rip off report concerning Dollar-Rent-A-Car! Before the trip I was given the rough online quote of $187.00 for the week. Then, I additional fees were added for plus GPS, minimum insurance, tool fees and the new total for the week is $589.78! Do not use Dollar Rent-A-Car!

For those of you that are charged a $25 administrative fee in Florida for toll violations....dispute the charges with your credit card. All of mine were removed. Hope this helps some of you!

I rented a car for a week because my car needed to get worked on. The clerk who assisted me on the 1st day was very unprofessional. She would leave me talking to myself and either walk away from the desk on a couple of occasions, or answer the phone without excusing herself. She had no customer service skills at all. This was my first and last time renting a car from this company. To top it off, when I went to find out what the fee would be to return my car early (since Nilda couldn't educate me when I first rented the car), I went in to talk to a guy who was walking outside the lot. I opted to walk into the Dollar Rental Car place instead of calling because I was a street away eating at a restaurant.

Anyway, I put the window down and I was asking the guy what the fee would be if I returned my car early, and he asked me for the key. So, I stepped off of the car and gave him the key; then he tells me, "It's a total of $262." I'm like, "Why would I pay $262 for an early fee? Thats ridiculous." He's like, "No. Your total is $262." I'm like, "Why would I return the car early if I would only save $10.00? That would be stupid. My total was $273 to begin with. I'll just return it Tuesday." (This conversation was on a Saturday - 2 days early). He replied, "You would have to go inside and rent a new car; I just closed out your ticket."

I almost fainted. I was like, "When did I ask you to close out my ticket? I came here to ask you a ** question." His response was, "I guess we misunderstood each other." It's been a horrible, horrible service. Don't ever rent from these people. They suck. It seems like they forget that they have a job to begin with -- because of people like me who need to rent a car every now and then, because the total of my rental for 5 days is probably half or a third of the paycheck of the guy who couldn't listen to my whole conversation before he closed out my ticket without me telling him to do so, or maybe half of Nilda's paycheck. Bad employees give companies a bad name. Never again will I rent from Dollar!

Make sure that you will never make business with Dollar Rent Car. They are the worst car rental company. They robbed me for $400.

When we arrived at the Orlando Airport, I told the clerk that I don't want any extra charge added on my reservation at $340 for the week that I signed with AtlasChoice. So he said that I will not have any extra charge but he suggested that I get an upgrade for the same price. That's the start of the nightmare.

I answered all the questions and we left the airport. First of all, the car was supposed to be full but at the moment that we left the gate and the light was opened, the car was completely empty so we went to the gas station and we full the car.

A week later, when we left the car at the airport, they wanted to charge me 77 because I returned the car empty. But the car was empty when I rented it. So we went at the desk and they gave us a credit when I showed them my bill from the gas station. They told me that the credit will be on my MasterCard, but three months after, I never saw the credit.

And you know the clerk robbed me for $300 when I accepted the upgrade so don't accept any upgrade or any other charges especially when your first language is not English. So I paid more than the double of my reservation. I rented a lot of car in many countries and I will never ever rent a car with that company for the rest of my life. My last chance to have a refund is to contact MasterCard to refuse the payment.

We were intimidated and upsold by Dollar Car Rental at McCarran.

Last week, I set up a car rental for my wife who was in Las Vegas. Prior to her arrival there, I phoned to confirm the rental and to ensure that we were only getting the supplemental liability insurance, and that we were waiving the loss damage insurance (this is covered by our credit card).

When she arrived at the Dollar counter to sign for the car, the Dollar clerk, who she described as large and irritable, told her that she HAD to take the collision insurance. She explained that her husband said to waive this insurance, that it was covered by our credit card. He wouldn't take no for an answer, rather he said that our card would not cover all the damages should we get into an accident. There were a lot of people behind her, all the other clerks were busy and it was 10 pm, so she signed for the collision insurance. An additional $90!

I've since contacted Dollar asking that they reimburse us this $90 for insurance we didn't need. They refused.

We have rented vehicles for many of our trips. I have had conversations with the credit card companies, who have ensured me that we do not need collision insurance, only third party.

My wife was extremely upset by all of these. She felt that the clerk bullied her into signing something she knew she didn't need. She called me in tears afterwards. She said the guy was on the verge of yelling at her.

I said, 'no worries hon. I'll call them when you arrive back home, explain the details, and they will gladly refund the $90." No such luck. They are just as rude on the phone. "We see here that your wife signed the papers...which means she accepted the contract!" end of story.

PLEASE DONT WASTE YOUR MONEY. GO ELSEWHERE

I first would like to inform you that it is worth spending the extra 15 - 20 dollars at another rental agency that is not going to look at everything which they can add on your bill to make you pay more.

The check out process was ok, car was dirty and i was told that the gas tank was full when it really wasnt. When i drove up to the gate i told the guy that i think the gas tank needs to be topped off if im suppose to bring it back full. He stuck his head in the window and told me that they just filled this car up and that it is full. So i belived him and as soon as i drove 5 miles that gas gauge dipped below the f hash, not to mention when i topped it off before returning the car the needle went way past full.

Then the worthless manager Vincent greeted me when i returned the car. Before renting from dollar i asked the booking agent and called dollar in memphis and asked them if it was possible for them to drop me off next door in the fedex parking lot. (literally 1 mile). They both said it shouldnt be a problem and that someone would drop me off. WRONG! the sorry manager told me that the only ride they give is to the airport. I then told him about the call i made before and how i was told by a booking agent and the young lady at the branch that it shouldnt be a problem and pointed to the fedex parking lot right next door but he told me that they shouldnt have told me that cause they only have a bus that will take me to the terminal. Now heres the worst part. I had checked out the car for 1 day and picked up the car at 10:20pm per my contract.

I returned the car at 10:10pm the next evening. well once i pulled up it took him 10 minutes to inspect the car and another 5 minutes of him and I going back and forth why he couldnt have the bus or someone take me next door. so when he scanned in my car it was 10:25 which passed my 24 hr window and i was charged an extra 4.67 cents for another 1 past due my rental. i was furious and the sorry trash manager told me i should of brought it back sooner to allow time for them to inspect it. PLEASE take your business somewhere else and avoid this scab of a company. please take your business elsewhere. learn from my experiance and others

I picked up the car on 12 June 2011, on 13 June 2011 I called them concerning problems with the car, and it was unsafe to drive. They ignored me and did not take me serious. I voiced my concern and was given a lot of excuses and would have been charged for road side service; which I did not request road side service. Also I mention how dirty the car internal was. And they charged me more than what was offered to me on my current reservation.

I have my receipts and dates of my phone calls to them. I ended up returning the car on the date it was suppose to be returned, but had a friend assist me. Please help me try to resolve this issue I have been calling but still not resolved

I reserved a car for a week's rent early January of this year. I took possession of it at my arrival in Bucharest. I had business commitments in Bulgaria, only about 50 miles away from the airport of Bucharest. The signing the paperwork was only a matter of minutes. I have rent cars in many countries and the rental agreement should be a matter of confidence!

Next day, I noticed that my bank account was charged an extra $100, being the "fine". The week's rental has cost me in all $1,400 or almost $2,000.

On no occasion, Dollar Thrifty agency has actually told me that what I had in mind was to be fined. I tried to arrange the matter with them, to no avail. I sent a registered mail to the company's CEOs but this document "got lost". Another attempt to settle the matter with DT headquarters hasn't brought any solution.

So be aware: if possible, AVOID renting Dollar Thrifty in Romania if you have no intention to stay in that country. Nice way to "nick" the customers and for sure not a single case!

After renting a car via Dollar Rent A Car in Texas...we found that we had passed through a number of toll camers where one cannot pay cash for the toll. We are recieving (daily) letters from Dollar for $1.20 toll with a $25 service charge. BEWARE...A toll road pass is available, but not offered by the rental agent!!!!! If you are not "steeet-smart" about Texas toll cameras....your setting extortion target for Dollar Rent A Car. You CAN run up 100's of $$$$ in extortion fees from Dollar Rent A Car!!! Again, A toll road pass is available, but not offered by the rental agent!!! It is consumer fraud!!!!

I was in Miami in April of this year and rented a car from this company. I remember paying all my tolls while on the road and I never used the fastrack lane. I just received a letter from this company reporting that I had 13 toll violations while in Florida and I will be charged $25.00 administration fee per violation for a total of $329.25. Unbelievable!

Kind regards.

When turn in I was charged 1171.67--additional fee 5 days late rtn--54.95, filled up the car and they still charge me additional fee 44.95--they claim it was short 6 gallon at 8.99 a gallon. Filled the car up one miles from the drop off location. Requested corporate number, waited 15 minutes to get a receipt. They still refused to give me corporate number.

After receiving a distressing call that my Mom was very sick I quickly called around the Tampa bay area of Florida to rent a car. Unfortunately this time also was during spring break.

I found dollar rent a car at the airport to be the most reasonable company so I booked the vehicle. Upon picking it up i repeatedly asked if there was any additional charges to my rental.I was told no additional charges The trip was not a fun one. When I returned to Tampa airport where I had rented the vehicle, the yard person quickly added airport taxes to my rental.

When I asked what was this additional fee I was told - "Oh, every rent a car company at the airport charges this fee" which accounted for $300.00 additional on a 3 day rental. Calling dollar rent a car customer service did nothing -I was told this information is printed on my agreement When renting the car I repeatedly asked the rental agent for any additional fees that would be incurred - and was told no additional fees.

It is obvious I was lied to and if I ever needed to rent a vehicle in the future - - it would not be at dollar.

They are crooks.

As a returning Dollar client and a Dollar Express Member (**), I'm sorry to inform you that I'm very disappointed with the services delivered by the rental office at the airport of Rome Ciampino on May 22nd between 17:00 and 18:00. Apart from previous good and very good experiences, I inform you about this issue because (imho) what happened today does not represent your company well. I would like to know what the follow-up of this issue will be, so I can decide if I would like to stay a Dollar Member and client or not.

I'm talking about the Car Rental ** at the Airport of Roma Ciampino, which we rented for one day. When we returned the car to the rental office for the first time, the desk manager (Ciara) told us that the car was not filled up and the additional charge would be 27 Euro. Having driven not even 120km with a small car (final mileage 17,538km - starting mileage 17,419km) and having filled up 7 liters ourselves (10 Euro at about 1.5 Euro/liter), I found the additional charge way too much. The amount would be about half a day's rent with full insurance; 57 Euro for the initial contract for a day with full coverage. On top of that, the type of car (peugeot 206+) would probably not need more than 10-12 liters for the trip in total. I estimate the average full cost at about 6-8 liters/100km. Having checked several reviews online, most tests have about 1:16.9 or better, scoring between 5.8 liters/100km up to 8.5 liters/100km in a city.

So, I decided to go and fill the car up myself, knowing that for another additional 10 Euro. I could add about 7 more liters to the tank and have it full. Please note that we visited about 12-14 gas stations around the airport, and none of them would accept any credit or debit cards. About six stations were out of order, and the others were accepting cash only, not giving any return money. This is an obvious trick to disappoint people when filling up their car imho, thus, forcing them into buying the gasoline at the rental place at about 1.8x the regular price (+ an additional fee).

So, we went and got cash and did exactly as described above: filled the car up with another 10 Euro (7 liters) and drove back. The fuel meter did not show any difference, however, the car being fueled for little more than 14 liters now, good for a trip of about 150km so to speak. When we returned to the desk, your employee (Ciara) told us again that the car is not full. I asked how many more liters were needed. She answered at first six, then later five. That would mean that the car needed a fill up of about 20 liters for a trip of about 120km.

From this point on, I realized that something was wrong with the meter and/or the way we were being handled. A small car as the peugeot 206+ does not use about 17 liters/100km. I said this but your employee would not listen, claiming her English was not good. She said that she was going to charge the 27 Euro additional cost. I did not (and do not) approve any of this. Finally, an Avis employee explained that there was a fee for filling up and the petrol charged at a higher price, but as explained before, this did not cover the 17 liters/km story.

So, I drove out for a third time, filling up the car with another 10 Euro until the tank literally spilled! This time, I could only add 3.93 liters, so not the 6 or 5 that your employee told me. The meter again had not changed its position at all. When I drove back with a spilled tank, your employee told me again, "The car is not filled up. I'm going to charge you 27 Euro." At that time, I had to leave to catch my flight, tired of not being heard and not wanting to go into the discussion that the initial 27 Euro had to be revised since I had added more gasoline since the first measurement. So, I left and while doing so, I told Ciara that I was going to contact you about this issue and unfair business, so I did.

To summarize, I've paid 30 Euro for an 18 liters fill up for a 120km trip (with a car that would mileage about 6-8 liters/100km) and will be charged an additional 27 Euro? I guess not! Therefore, I decline all of these extra charges and do not accept any additional charges on top of the initial contract of 57 Euro. I'll pay the cost of the initial contract without any questions as I find this only natural for using your service.

I hope to have informed you of a bad experience that I trust is only an exception and not the usual way Dollar Car Rental works. I hope you will correct the additional charges made and judge this way of handling as incorrect too. As stated in my prologue, I would like to know what follow-up you'll give to this complaint so I can decide whether or not I want to do further business with Dollar Car Rental. It would give me great pleasure if indeed I could do so, because I was a happy customer before and would like to know if I could trust your service again in the future.

Never again will I rent from Dollar. We recently rented a car in Florida and traveled on the Florida Turnpike. The Florida Turnpike does not give one the opportunity to pay a cash toll while driving. Dollar Rent a Car must be aware of this. When Dollar was sent a bill for two $0 .75 tolls they notified me that they paid this in my behalf. I have no problem paying for tolls and even paying a nominal administrative fee for their trouble.

However, much to my surprise they charged a $25 administrative fee for each toll for a total of $50 plus $1.50 for the actual tolls. This is a gross example of an unethical business practice. Further, I again state that I will never do business with Dollar Rent a Car again and further have ordered that our business remove Dollar from our preferred list. It's a shame that a business relationship is severed for such a minor, although unethical, business practice. Too bad.

I rented a defective car from Dollar Rent-A-Car at the airport in Santiago, Dominican Republic on December 31, 2010. The man who rented it to me told me that it had a shaking problem at high speed but I would be fine. They had no other cars available except a standard shifting car. The shaking problem was terrible and I was forced to drive at slower speeds. After a few days, I couldn't take it anymore and I returned to the car rental location to switch to a better car.

About a month after I returned from my vacation, I noticed that they drafted my bank account for $673.80 in addition to the $382.65 I paid to rent the car for a week. The information in their report contained false information. They were obviously trying to stick me with this car's damages. I have three witnesses who rode with me in that car who can verify that that car was already in very bad condition when I rented it.

I also lost about $300 in phone charges trying to resolve this issue with them. (I was unaware I was being charged heavily for the international phone calls until I received my phone bill.) I even tried talking to the company headquarters and got nowhere. They sent me an email basically saying that the charges were justified and their paperwork falsely accuses me of causing the damages by hitting a speed bump.

They have been very difficult to contact by phone and have neglected to respond to many of my emails as well.

I booked a car on February 23, 2011 at Dollar Rent A Car at Hartford Bradley Airport through Hotwire. The rate I was given at the time of booking was $21.39 per day. However, when I returned the car, I was charged $38.50 per day, and the total amount was more than double the reservation. I was also charged $7 for the fuel, even though the tank was full. Plus, this car rental shop is hidden behind many hotels and restaurants and was very hard to find. It took me more than an hour to return the car because they could not "unlock the screen" because someone who worked the previous shift did not log off properly. That is very bad customer service and being dishonest business practice on rates.

Another horrified Dollar car ex-customer. Rented a car from Dollar I thought, without incident. Just received a $76 fee for tolls. ($1 in actual tolls, $75 in 'administrative fee'). Apparently, the state of Florida now has a policy where they charge for tolls electronically by license place and you can't actually pay with cash. They charge a $2.50 administrative fee.

Dollar car rental unethical practices business alert; actual cost of tolls is $1, actual administrative fee charged by the state of Florida is $2.50. The additional fees charged by Dollar, $72.50, thus Dollar is attempting to charge in profit 29 times the actual charge assessed by the state of Florida!

Dollar Rent-A-Car offered a promotion: Rent a compact car for $159.99 a week from Dollar Rent-A-Car! The offer is valid through December 31, 2011 with promo code **. When I called them, they said that they can't offer the promotion. This is a crime of false advertisement, please help.

When we went to pick up our car, the lady behind the counter, between taking long pauses in her work to tell us unnecessary stories, informed us that she was upgrading our car for free. She first stated she was doing us a favor, but just to be sure, I asked how much the upgrade would cost and she explicitly stated that we wouldn't be charged for it. She flipped through a couple of screens and had me sign, which Dollar is saying was me agreeing to pay for an upgrade. Be honest, when faced with what you think is a boilerplate rental agreement, how carefully do you ever read it?

She told me it was just agreeing to not taking the insurance. Not to mention I was in a hurry after standing there for a long time listening to her rattle on and on. I called customer service and spoke to Robert **, who not only was rude and interrupted me, but tried to tell me there was no one else I could talk to. Finally he said someone else would call me, but that guy, Jason, wasn't any help either.

I purchased a car rental through Car Rental 8 who reserved a car from Dollar Rent A Car. I specified pick up in Jacksonville and drop off in Orlando. I paid $306. I picked the car up in Jacksonville using the voucher and noting there would be taxes of $20 charged to my card. A week after returning the car at the specified airport at the specified time, I find an additional charge of $195 on my card. I spoke with Dollar and they told me they charge a $150 drop fee. Good for them. I clearly specified the pickup and drop locations, also clearly identified on the voucher/reservation. Customer service reviewed the contract and stated that the rental fee was just over $200. Even if they do charge me a $150 drop fee, this still does not add up to the $500 that I have been charged. I think I have been wrongfully charged any amount over the original $306 and want the difference back.

I *strongly* recommend that you look elsewhere for a car rental. My last experience with them in Amsterdam cost me an extra 50 Euros because of a minor scratch on the wheel rim that I allegedly caused. When I picked the car up, no Dollar representative came with me to check out the car and I did not know what constituted "damage" that they would charge me for so that I could easily have missed such a minor scratch.

Upon return, they said that there was a new scratch (it's about 2" long and can easily be rubbed out) which I caused. I was treated like a criminal. By the way, I paid an extra 15 Euros a day for the "insurance" which reduced my deductible from 800 Euros to 250 Euros. Had I not done this, I am convinced that the Dollar representatives would have found much more "damage" that they could charge me for.

I think Dollar is running a scam here just to make up for their seemingly low initial prices. Don't be fooled! It appears that Dollar sucks you in with low rental rates, only to tack on all kinds of fees and "damage" costs in order to make it up. Add it to the fact that the Dollar pickup locations are rarely near anything and you get a pretty crappy overall experience.

We rented a car through Priceline from Dollar Rent-a-Car and were given our price of $508. When we went to pick up the car we were told by the customer serviceman that because we live in Brooklyn we have to pay an extra $55 a day surcharge, which brought our price up to almost a thousand dollars. We had to then downgrade our vehicle. They gave us a dodge caliber with barely enough space. There are too many hidden fees with Dollar. We paid much more money for the car than we we would like. If we knew before hand that we would be charged all this extra fees, we would have just went to another car rental and gotten a better vehicle.

My daughter with two small children traveled 3 hours to pick up her rental to come home for Christmas. She had a confirmation number and contract in hand. The agent at "Dollar Car Rental" asked for her credit card and driver's license. This is customary. She gave it to him, he swiped it for $753.00. It was declined as she was prepared for the deposit only until she returned the car. The manager was of zero help. He agreed the employee had made a mistake by applying all the charges (car rental fee, deposit, $25.00 per day insurance) but the Dollar policy is that the card cannot be swiped but once every 24 hours. She would have to come back the next day. Traveled back home 3 hours and back to El Paso, 3 hours the next day. She had cash but the Dollar policy is they will not use cash.

We tried to contact Dollar headquarters for help. I was on the phone (mostly holding through horrible music) for three hours. After waiting and being passed around like a basketball through four phone reps, I managed to get someone who could make a decision. Their answer was to have a relative bring another card over to El Paso and run that card. Keep in mind that her relatives are 1400 miles away. When I proceeded to explain why we couldn't do this, I ended up talking to a dead phone. Conveniently, the call was disconnected from their end. Here we had a young mother with 2 small children 1400 miles away from home, trying to get home for Christmas. The Dollar Car Rental clerk made the errors and they refused to accept cash or offer any assistance. This situation did not end well and as a travel agent, I will never use Dollar Car Rental again and I will request all other travel agents to do the same.

I made reservations for a car at Tampa International airport. Upon arrival, I went to rental desk. After refusing Dollar's car insurance, I was blasted with fear tactics on the high probability of getting in an accident and the personal cost to me. Then came the gasoline rip off. By wanting to fill the gas tank myself, I was told I needed to bring a receipt showing I refilled within 10 miles of the airport. If not, I would be charged $7.46 a gallon for refill. When I questioned the clerk about this practice, he told me he had been renting cars for years and Dollar practices were standard at all agencies.

I disagreed and the clerk became belligerent. I asked him his name and he held up my signed rental agreement and said, your said your contract is terminated. I was in disbelief. He then said he was calling the police. I saw him go to the Thrifty counter and say something to the clerk. As he walked back to his station he said, "my name is Frank". I went to Thrifty and was told "I can't rent to you until the police clear you. I asked why and he said fFank was the supervisor and there was nothing he could do.

I waited 45 minutes for the police feeling I would be "cleared" to rent a car. When none showed, I went back to Thrifty counter and asked sheen they would be here. The clerk pointed at the phone on the wall . Neither Thrifty or Dollar clerks would acknowledge my presence. I called the police and they said no one had called from the terminal. I asked for a police officer since I believed it would be okay to rent. I had been in the rental terminal for over 90 minutes. When the officer came she spoke to Frank, then me. She said there was nothing she could do. If Thrifty or Dollar does not want to rent, they can refuse for no reason. After an embarrassing, demeaning 2 hours, I took a shuttle to my 90 year old mom's house. I was extremely upset, felt like I had failed with renting a car and had been the subjected to bullying. Two hours is an eternity when waiting for the police,

We rented a car online for a pick up in Tampa on 12-04-10. I declined any insurance in the online application. At the rental car office, I was asked about insurance and told the agent that I only wanted what I had applied for. She then pushed the contract in front of me and had me sign the bottom of the form. Upon returning the car I was presented with a receipt that had a charge of $377.68 for insurance in addition to the car rental. When I complained I was told to call an 800 number. I did so and was told that my dispute would be investigated and that I would be contacted via email in 10 to 15 business days. The very next day I got an email from Dollar Rent A Car denying my dispute. There's a fraudulent charge of $377.86 for insurance that I did not request.

I arranged for a one day car rental to tour Jackson Hole, WY on August 8, 2010. The cost was high at $80 plus other charges but being without a car. I thought it is worth it so my daughter and I could enjoy a day in town before our week long ranch experience. I was scheduled to arrive in Jackson at around 11:30 AM to pick up the car and return it that night at 9:00 PM.

Unfortunately our flight out of Philadelphia was delayed due to mechanical problems which caused us to miss our connecting flight in Chicago. When I found out the best I could do was arrive in Jackson at 8 PM. I contacted the Jackson Dollar Agency directly around noon and explained that I would not arrive in time for the rental and that I wanted to cancel the reservation. I was told by the woman I spoke with that she would cancel the reservation.

To my surprise an $80 charge showed up on my credit card a month later on September 6, 2010. When I protested the charge the agency told me that they had a strict 48 hour cancellation policy and that I should have read my contract. Yes, the contract did say that, but let's be realistic; this is an airport car rental agency in a place with wild weather and limited incoming flight options. Renter beware, don't use Dollar in Jackson Hole, you think you are saving a buck or two, but you will pay for your rental regardless of your circumstances or conscientious efforts to notify the Agency of the need to cancel.

Pick up date was 11/21/10 at 12:35 am and return on 11/30/10 at 11:12 pm. For these days, I was quoted $301.45 at the foot of the garage, my daughter-in-law drove the vehicle up 5 ramps because I am 61 years old and get dizzy when driving around in circle and at that elevation. The agent on duty at the garage was rude and stated that I would be charged for an additional driver for all of the days that I had the vehicle. I only had $350 on my card which was the deposit. And I wouldn't have any money left to travel the following morning. He suggest that I borrow it from someone. I spoke with his supervisor and she had him draft $345 which left me with $1 to travel from Providence, RI To Jacksonville, FL. I am very disappointed and upset. I want my $45 credited back to my account. Thanks.

During the Phoenix, AZ hail storm on 10/06/10, the vehicle I rented was parked in a private, residential driveway. Well, the hail storm lasted ten minutes starting with marble-size hail that quickly changed to golf-ball size hail and completely coated any flat surface. All you could see was white. However, in this short period of time, damage was intense. The damage to the vehicle was not good as the car looked like. It had been parked on a driving range and all golfers were aiming at it as the hole.

Everything would have been a smooth transition with my Insurance company, if Dollar Rental Car didn't try to scam my Insurance Company and me, the user, with additional trumped-up charges. These trumped-up charges are so ridiculous even my Insurance Company refused to pay them. Unfortunately, I'm now stuck fighting the following trumped charges on my own. Calling Dollar and Dollar management was like talking to North Korea.The following is a list of the ridiculous trumped-up charges that are unfounded: Administration $50.00, Appraisal Fee $50.00, Loss of use $464.38, Remaining cost of repairs $385.34, Tax $107.32. The next time you think Dollar, you better think of your dollar $.

After agreeing to a $185.08 charge over the internet for a car from Dollar, I was charged $277.95. When I checked the internet upon arriving home for a complaint avenue I found this site with many, many other complaints that were identical to mine. Folks all had additional cost added even though it was expressly stated that they did not want extra coverage with their vehicle.

Moreover, the conditions were perfect for the rip-off as there was a long line and long wait, and yet, there were ample employees but not serving customers. Then the car that you reserved was not available, so the exhausted consumer was happy just to get out of the place. Perhaps the mechanical fitness of the vehicle is something that will do more than infuriate customers. One day, a car will fail and seriously hurt someone.

Dollar/Thrifty would not accept my Texas driver's license with renewal receipt. Fortunately, my wife rented the car. Then, they offered to put me on the contract using this very same driver's license with the supposedly unacceptable renewal receipt for an additional $12 a day. We complained and they said to call the customer service number: 1-800-800-5252. First thing this morning, I called and the girl I spoke with did not comprehend my complaint and said that she would connect me with the agency at Hilo airport. The phone rang until I got tired and hung up. My wife returned the car at 5:00 p.m. and tried to talk to the same young lady. That young lady threatened to call security to have her taken away from the counter. This was our introduction to aloha spirit from Dollar/Thrifty rental car agency. We are calling the customer service number every day until we get an explanation of my driver's license renewal issue and the rudeness to my wife.

I booked a reservation on the internet for a car rental with Dollar Rent-A-Car on October 12 ,2010 (to be returned on October 19, 2010). I declined the insurance coverage on the internet, as well as verbally in person 3x when picking up the car in Tampa, FL airport terminal. On the contract it was worded "LDW" (loss damage waiver) and I initialed it. When trying to remedy this situation with Dollar to obtain a credit, Dollar adamantly refused. "LDW" is a confusing term. Needless to say, and I initialed it while being prompted by Dollar personnel thinking I was waiving the insurance option (honest mistake). In the end, Dollar charged my credit card $434.40 total. $188.00 was the cost of the "LDW". $139.99 was the charge for the car itself. The "LDW" was more than the price of the car rental? I do believe I was scammed! I am disputing the "LDW" charge ($188). I believe Dollar Rent-A-Car's policy is very deceiving and misleading.

I rented a car for three days and it cost me 14 dollars a day. When I returned the car on my 3rd day, I was charged $198.00. That's a lot of money for the car that was only rented for $14.00 a day. They ripped me off badly.

I rented a car using a voucher (pre-paid online). Before my agreement contract expired, I called to keep the car one extra day. I get an okay by the customer service. She gave a control number, etc. A week later after delivery of the car, I got charge for one day on my credit card. That is okay but it is a lot more than I rent for a full week. Of course, I call to complain, but it's not a good situation because after your "voucher" agreement has expired, it is like a new contract with everything on it even if you have not agreed before. I have been charged so much fees and insurance that I never know existed. If you ever rent a car with Dollar Rent A Car Company, think twice and be smart. Do not rent from this company.

He also suggested that I do the prepay for the fuel. He said that their price was cheaper than the surrounding gas stations. This was an outright lie! In the contract, their price was eight bucks per gallon. When he finished the contract, my new price was over $1100.00. I asked him how in the world could my price double. Without saying anything, he made adjustments to the contract. The new total was $977.00. It turns out that I paid over $22.50 per day for their "cheapest" insurance. In the end, I suppose this was my fault. The agent appeared shady from the start. I really should have taken the time to research more. The whole thing just had a "dishonest used car salesman" feel to it. I actually got an online customer survey from Dollar, and I expressed all of my concerns. I'm curious to see what, if any, response I'll get. One thing for sure, they won't get another dollar (pun intended) from me!

First, let me say that I will never rent from Dollar again. I rented through Expedia and thought it would be $192.72, which was on the received when I booked this. I had also added car rental insurance for $36. Apparently, when my husband went to get the car, they would not take this insurance and said we had to pay for theirs. He also decided to take the gas pre-pay (never again).

Looking at the receipt when he returned, I found that they also charged us for road-side assistance. Also, the gas was charged at $2.69 a gallon for 20 gallons. When I looked online, the car he rented only had a 17.7 gallon tank! All in all, the $200 I thought it would cost us, ended up costing us $380, which is almost twice what we were planning on!

I am still trying to get my $36 back from Expedia since that insurance was no good in Georgia. Total rip off.

I made a reservation for a one-way, one day rental from Dollar Rent a Car, to be picked up at Tampa International Airport and returned to Sarasota Airport. The agreed upon total cost was just over $52, and it was explicitly agreed that there would be no drop-off fee. In transit, I called Dollar Rent a Car twice due to air flight issues. One time was to say that I would arrive at 11 pm instead of 6 pm. The 2nd time was to say that I could arrive by the original pick up time of 6 pm after all. Upon arrival at the desk and turning down all insurance and pre-paid fuel, the bill came to over $200. At this time, I was told there was a hefty drop-off fee and it was non-negotiable. I refused to accept the car. I told the agent I would walk home before acquiescing to such robbery, and rented at the next counter for $90.

Upon calling Dollar Rent a Car the next day to complain, I was told that the original price of $52 was only available within 2 hours of the scheduled pickup. Since I called twice to adjust the pickup time, even though I ended up back at the original planned pickup time, their policy was to charge a drop-off fee. After I told them this whole deal was outrageous, they sent me $20 worth of coupons. It is a terrible example of misleading and inflexible customer service.

I booked a car rental on the internet through my airline carrier, Continental, on September 15th, 2010 for a pick-up on October 9, 2010, 2pm at Peason Int'l Airport in Toronto. This was to be for an economy-size vehicle with a return date of October 11, 2010, 9:30am. We arrived in Toronto shortly after 1pm on October 9th and got to the Dollar counter at approximately 1:30pm. It took 30 minutes to go through customs, claim our baggage, and find the counter. My wife and I were the only customers when we got there. The Dollar representative took my driver's license and credit card information and proceeded to ask me a series of questions. Do I want to list my wife as an additional driver? I said, "Sure." Then the representative replied "Okay, that will be an additional $11 charge." We told her to forget it.

When I've rented at Avis and Hertz in the past, the spouse was included at no additional charge. She then asked me if I wanted to take out insurance on the vehicle. I told her no, because my American Express provides primary coverage for which I pay a fee. Her reply was "Okay but if there is so much as a ding on your vehicle, you will be held responsible." She then tried to sell me a roadside assistance plan, which I declined.

Finally, I filled out the paperwork to be told, "We don't have any vehicles right now, so you'll have to wait." "How long would I have to wait?" "A minimum of one hour." After approximately 45 minutes of waiting, there were several other customers there just as upset as I was. A second representative was on the scene at that point and they were explaining that this was a holiday weekend (Monday, Oct 11th being Canada's Thanksgiving) and not many cars were available.

This would be understandable if one didn't have a reservation. However, the whole point of a reservation is that a car is to be waiting for you when you arrive. After an hour wait, I asked how much longer it would be until the car arrived. I was told a minimum of another hour, but possible as much as 5! After hearing this, I contacted my hotel, which was near the airport and explained my situation. They contacted a rental agency with whom they dealt, found out that a car was available, picked us up at the terminal and brought us back to the hotel. I cancelled my reservation with Dollar.

Ironically, the hotel dealt with an independent Dollar car rental agency (outside of the airport). They had a mid-size car available. It ended up costing $50 more had the car I reserved at the airport been available. In contrast to the representative at the airport, the one at this location went out of his way to accommodate us.

During the weekend of 10/9-10/11, 2010, my family who was visiting from overseas made a car reservation with Dollar. When we went to pick up the car on Saturday of October 9th, I came in with the intention to add myself as a driver. However, when they saw that my home address on my license was from Brooklyn, they wanted to charge me an additional $55 fee per day for being a Brooklyn resident. So, in addition to the established charges, they wanted to charge me extra to add myself as a driver. However, my relative, who was from overseas and had no familiarity with the roads or the language, was not subjected to these extra charges.

I'm forwarding this feedback to bring awareness to the lack of customer service and professionalism experienced recently at their Gaithersburg location (853 Russell Avenue) (1) Pick Up. I was the second driver listed when my friend made the reservation on Saturday, 09 October 2010 11:18:00. The car was placed in his name and we made mention to the manager that I was going to both bring the car back today (11 October 2010) and use my card to take care of the payment. Although a reservation was made, we ended up waiting another 15 minutes (after completing booking requirements) for the car to be made ready. This was not a problem initially, but when the associate finally brought the car back, it was still dirty. According to her, "We don't wash the outside of the car. We only vacuum the inside."

May I bring to their attention that the front grill had splatter of mud all over it. What was more disappointing was the fact that the associate asked " if we intended to ride on the outside of the car," referring that the way the exterior looked was of no concern to her. The inside of the car, though vacuumed, was not presentable with scuff marks all over the rear passenger seats. We brought this to the associate's attention. Again, this seemed of no concern to her as she ignored the observation and proceeded to mention that the car should be brought back vacuumed or else we will be charged additional fees. As we did not have much time, we did not argue any further and took the car as is. Again, I would have had no further complaints upon returning the car if the following did not occur.

(2) Return. As I mentioned to the manager on Saturday, the car was returned at least 2 hours before the scheduled time: 11 October 2010 08:29. Upon pulling up to the parking space, I was met by another associate, who inspected the vehicle. There was no problem. Inside, however, I met with the same manager (did not get her name) and again mentioned that I was going to use my card for the payment (therefore my friend's card should not be processed). Immediately, she responded with an attitude that I could not do that. I reminded her that she said it was okay on Friday when we picked up the car. Apparently, according to company policy, only cash was acceptable if the card on file was not going to be used.

The manager repeatedly and rudely interrupted me as I tried to explain to her and the associate that this policy was not mentioned on Friday and if so, I would have brought the payment in cash. After a brief argument (with other customers walking in), I mentioned that I'll have to drive back to a PNC ATM to get the cash. As situation would have it, one customer that walked in during that time had reserved the same car. So, the associate said, "Sir, we'll need the car." Surprised as I was (and already upset), I reminded them that I had to go to a PNC ATM to get cash as they requested and I still had time before the rental was due back. Again, the manager rudely interrupted several times, saying "Well, there's a Bloom Supermarket across the street," as if she didn't hear a word I said about needing a PNC ATM. I doubt that she was willing to pay another ATM's fee on my behalf.

Thankfully, the other associate tried to ease the situation saying that it's okay and I could leave to go to the ATM (paraphrased). So I left, got the cash and returned only to find out that the exact change was needed to pay $117.72 not a debit card nor $120.00 cash was acceptable. Upset and now extremely late for work, I left again to find change. Upon my return, I said not a word and gave the $118 cash. As I left, I was not surprised to overhear the customer, who was waiting for the car I rented, initiate her complaint that the car she requested was not what was given. Here again, the manager stepped in to explain that the current selection was much better "only $5.00 more".

For those who know me, the fact that I'm taking the time to write this complaint will be surprising to them as it is to me. By nature, I always view the positives in people and situations. However, today was totally unnecessary and may result in further lost of revenue at the location indicated. I've never had any issues with any of my prior rental experience with Dollar. But I assure you that neither I nor my friends will ever rent from this location again. Either we'll travel the extra miles to another location or go to another company entirely. If nothing else comes out of this, please bring this matter to the attention of the manager and her team. Everyone deserves some level of respect and it shouldn't take this action to acquire.

I reserved a car using Southwest's website for Dollar Rent A Car at the Orlando International Airport. There were five of us, so I went with the standard SUV option for five days. The "estimated" cost at the time of reservation (weeks in advance) was a little under $300. When I picked up the car, I expected my experience to be painless. Unfortunately, I got a representative who obviously spoke English as a second language. She added in all kinds of optional charges and presented them to me as if they were required. When I told her I didn't understand, she literally held up a sign showing the optional charges and told me to pick the one I wanted. My $298 estimate was $578 by the time I was finished. I promise all of you reading this that I will never use Dollar Rent A Car again.

I was assaulted by the manager of Dollar Rent a Car. While on business in Puerto Rico, I rented a car from the above listed business (Dollar). Part of the requirement was a $250 deposit. Upon returning the car, I noticed that the damage inspector listed a crack windshield and damage on right side of car that wasn't listed on the original agreement. I inspected the alleged crack in the windshield and noticed it was only a dead bug instead.

The inspector changed it on the report but left the other damage that I noticed was already on the car when I rented it. I complained to the supervisor who also took a look and called out the manager. The manager looked at the damage and produced a damage report from the previous "renter" that didn't show the damage. In fact, it didn't show any damage, yet when I rented the car, there was damage all over it.

I tried to explain this and took the report from the manager to point out the discrepancy. The manager got very angry at me and jerked the report back out of my hand along with all my personal papers of which some of them were classified information from my business (I am a DOD contractor). I immediately pulled them back from his hand and he went crazy. In a rage, he jumped on me and violently grabbed me and threw me against the car. I received a large abrasion and severe pain in my right elbow where it hit the car. I have severe pain in my back and upper hip area as a result of the trauma.

I noticed a video security camera pointing in my direction and told the manager and Yamali that the incident was on camera and the tape better not disappear. Yamali and manager went back inside the business and researched their records on the rental car. They found where the damage on the car had actually happened previously and refunded me the deposit. There were two other employees that saw the incident but disappeared right after. I also got the name of the receptionist that witnessed the incident. Her name was Ivelisse **.

They claimed we smoked in car because they saw my husband smoking outside their office. The car was clean and not smoked in. Charged $250.00 fine. I disputed and they claim 5 people saw it. Not true this was after the fact. The manager refused to come out to talk to us or check car while I was there. This is a scam against smokers. Dollar & Thrifty are the same company. People need to be aware of this company and make sure they take photos, because they have no control once they turn their credit card over to company's like this.

Do not even think about renting a car from Dollar Rent A Car! As I write this, I am literally shaking with anger. I rented a car from this shady operation on July 5, 2010 and returned it one week later on July 11, 2010. I did not purchase the optional insurance. I drove to my destination, 200 miles away, and parked the car. It remained parked for one week. When I got ready to make my return trip, I noticed the front right tire was flat. The wrench provided with the jack was inadequate (small) to loosen one of the lugs. I called Dollar and asked for roadside assistance. They had an office 15 minutes away at the San Antonio Airport. They unemphatically refused - I was amazed.

I was forced to call AAA who, by stark contrast, provided rapid and super courteous service. Because the spare was one of the compact (dangerous) types, I drove to the nearest Dollar office and exchanged cars without incident. A service manager inspected the tire and found no obvious damage. Apparently, it was just a slow leak that became apparent after the car sat for a week - no problem according to the agent. I drove back to Corpus Christi and waited at the desk for one hour to return my keys and make sure the agent understood that the car was exchanged in San Antonio. The agent seemed nice, but appeared hopelessly over her head due to a lack of training I suppose. That was the end of it until today (Sept 24 2010).

I received a letter from the collections department at Dollar with "final notice" in red and bold on the envelope. It's odd since I never received a first notice. Inside, there was a claim for $200.28 and a threat to turn my claim (no. **) over to a collection agency if I did not pay immediately. Obviously, I have to pay the extortionists rather than suffer a ding to my credit rating. And of course, this is their nefarious strategy. Please tell me how a "company" like this stay in business in the United States? I would gladly spend a lot of time doing my part to run this company out of business, but I don't how to best proceed yet, something new to occupy me time. $200.00 is not much money today. But I would be just as upset, and feel just as violated, if someone stole it out of my wallet. I'm mad as a hornet in Texas.

I picked up the car. I saw a dent in the front and marked it on the sheet. Returned 2 days later, drove in and an extremely rude lady said, "you cracked the windshield." When we ran a fingernail across a tiny speck on the windshield, you could feel a nick. It was not even visible to the eye.

Haley at the counter said, "we will bill your American Express card." I said I was not responsible for that pin prick of a nick. Manager on duty was Mario P. but he was 2 miles away and I could not wait. What a scam this is.

On June 11, 2010, I rented a car for one day from the above Dollar Rental car company. The car was returned within 24 hours and the bill was settled in full. Then on August 24, 2010, I saw this charge appear on my credit card: dollar rent a car Toronto on $55.00. I contacted the exact car rental location. I was asked if I got a ticket; I did get a parking ticket which I promptly paid (I have the voided check with me from the City of Toronto, for proof). The guy there said I should call some other number, which I did, but no one answered and a voice messaging system was not set up.

I have contacted the dollar rental car company at their customer service site, and received a case ID, but despite my repeated e-mails, I haven't heard anything else from them. I have two questions, 1. How can I get this unlawful charge reversed? 2. Can they just charge me like that without notifying me, even after two months? I feel like I gave them my credit card details in good faith and now it is being abused. I cannot possibly be policing my credit card for all the transactions that I ever made in my lifetime. Shouldn't they have had at least called me before they charged me like this?

My flight was delayed by two hours. I had to change the reservation for my car rental. When I called, I had spoken to a representative and told that I needed to change the reservation. They said no problem and I also let them know that I had received an email stating that I could rent an SUV for $259 a week and he said that would be no problem to change the reservation that the new charges would be $3080 out the door for the week. I said okay. When I got to the airport, the lady proceeded to tell me that there was change made to my reservation and that if I needed and SUV it started at $800 for the week. I told her about the offer I had received and she told me she knew nothing about it.

I showed it to her and she still wouldn't give it to me. She ended up charging me all kinds of fees for an upgrade and I ended up paying $418.20 for the rental. When I went to return the car, she told me that I would have had to get online in order to have received that promotional offer. Never did she tell me she was charging me an upgrade fee until I call the 1800 number and they told me that she charged me these extra fees. She told me that it was for tax purposes and that there was nothing else she could do about this.

And basically there was nothing she was going to do about it either the lady from the 1800 number told me they could adjust it at the counter if they wanted to but she chose not to. I will not be doing renting from them ever again. I don't like being lied to. Also, she didn't tell me that for being a Southwest frequent flyer, I was paying extra for points until I returned the car and was complaining about the charges that I wasn't aware of.

I booked a prepaid rental voucher here in the UK through an agent called Auto Europe and was assured in writing that there would be nothing else to pay. I was very careful to get this guarantee as I have been billed for extras before usually by Alamo. I questioned the guy who presented me with the contract at LAX in order to ensure that I was signing for nothing other than what I had prepaid and was assured that this was the case. With this guarantee and the one I had received in writing from Dollar, I happily signed the contract.

On return of the car, I was billed in excess of $400 for superfluous, unused and unsolicited insurance, which because I had signed for it on the guarantee that it was the prepaid insurance, there was nothing they could do to help and my credit card would be treated by them as they wished. How on earth is anyone supposed to know that this is extra insurance and not the prepaid insurance? No matter how carefully you read the contract, one set of insurances looks very much like another. And why was I presented with a contract other than that which I had prepaid in the first place, if not for nefarious purposes? Nobody willing to put their hands up on this and I am out in excess of $400.

I rented a vehicle from Dollar Rent-a-Car at the Bellagio Hotel in Las Vegas in August 2010 for approximately 3 days. On the third day, I called in to request an additional day on the rental due to a last minute hotel change. I kept the car an additional day and planned to return it around noon the next day. I had a flight leaving at 3 pm and scheduled a shuttle to pick my party up at 1 pm from the hotel. We arrived at the kiosk only to discover they were out to lunch. We waited an hour with no return of the employee, despite the hours listed on the sign. I caught the shuttle to the airport and tried to turn in the keys at the front desk, but they would not accept them without visual inspection of the vehicle. The teller called the Dollar kiosk at the Bellagio and was still unable to get someone well after posted lunch hours were over.

Long story short, waiting to get confirmation of the vehicle return, which was already in Dollar's stall caused me to miss a crucial flight and connecting flight. Delta charges $150 per passenger plus any difference. I'm typing this at the airport, hoping to get the last available flight at 11 pm. I am furious with Dollar as this simple $131 rental has skyrocketed to well over $400 in lost time and flights. I will never rent from them again!

After placing a reservation on line for $26.50/day, the end result was $149.10/day with added fees for an upgrade that I did not request to airport and processing fees, a drop-off charge for one-way rental that was $20 higher than that quoted and a late drop-off charge even though I returned it the day that I stated I would. Customer service was anything but customer friendly. The attitude of the 3 people I spoke to was one of, "Too bad for you for signing the agreement." Speaking of which, I was never presented a copy of it until I returned the car. The paperwork that I got with the keys was only about the insurance coverage, nothing describing the charges or additional charges which they can add on at any time. There shall never be a rental from Dollar ever again. I am praying that my account isn't overdrawn which will add even more fees to it.

My wife went to the office with an email confirmation for a car at the rate of $74.48 per day and a total inclusive of taxes and fees of $103.67. While they charged her the same base rate of $74.48 per day, the total with taxes and fees came to $122.48. When we asked for an explanation of this effective 65% charge, they offered only the obscure excuses.

When I tried to clarify this issue with a supervisor at customer service (which took me 30 minutes to contact) she, likewise, refused to explain the additional charge. Moreover, she was officious and supercilious. All I wanted was an explanation. All Dollar seemed to want was to make sure that I didn't receive one. This seems to me to be misleading price quotations. I had the opportunity to choose another rental company and chose Dollar because of their advertised rate and final price. But, there seems to be a bait & switch, since the price in my confirmation was utterly different from the price they charged. Additional surcharges should not tacked on at the time of pick-up, otherwise the notion of total charge in the confirmation is meaningless and misleading.

I've booked a minivan in Newark, NJ using dollar.co.uk website. Full amount has been immediately blocked on my credit card and little later email came stating that my reservation it not confirmed yet and that I need to wait. It was okay until the point when they refused my reservation request not having the car in Newark for the days I needed.

Same day, I wrote them an email requesting the amount blocked on my card to be released or any other rental options to be proposed (I was fine with Washington, DC for pickup location and asked if they could confirm it for me). They replied saying that they cannot confirm anything and that all reservations are only made through their website. Yeah... been there, seen that. They also stated that money on my card were released same day.

That was a lie. Two days later, I found out that the full amount of transaction was actually authorized and $1670 were taken from my account. Now I'm going to contact my bank and maybe start some legal action. Too bad "Dollar" is based in UK and it will be hard for me to sue them for their fraudulent activities.

On July 9, 2010 at 12:15 pm, I picked up a reserved rental compact car from said agency. Upon requested inspection of the vehicle condition prior to taking custody of the car, it was apparent that the car was neither clean on the exterior nor on the interior and smelled like smoke. I returned to the customer service center to report my findings which I found to be unacceptable for a rental car. I asked for another compact vehicle and was told there were none available.

I then noticed a Honda Civic parked nearby and inquired about it. I was told the Honda Civic had not yet been cleaned, but if I'd like to take it they would offer it to me at a discounted rate and I could take to a car wash. Again, as a consumer, I found that option unacceptable and insulting. The only other option offered to me was the original vehicle at a discounted rate. I accepted this offer with a 15% discount on the Hyundai Elantra and went on with my trip. On the morning of July 16, 2010, while departing for the airport to return the car, we were notified that the safety inspection sticker on the windshield of the car had expired on June 30, 2010.

Of course, this raised much more serious concerns about the service and the quality of vehicles provided by Dollar Rental Car. Upon return of the vehicle at approximately 12:06 pm, I stated my concern to the clerk at the counter that not only did I receive a dirty vehicle upon arrival, but now I was faced with a vehicle that had not been inspected for safety as required by the state of Massachusetts where the vehicle is licensed. While the clerk did not have the authority to address my complaint, he continued to process my balance due and handed me my receipt. This raised more significant concerns for me: 1) this car never should have been rented to me in the first place; 2) this car should not be put back in the pool for rental until the safety requirements have been met. I asked if there was a manager on site that I could talk to. I was told that the manager was not in but there was a person of higher authority available to speak with so I did.

I relayed to this person my disappointment with the quality of the car and even more concerning was the expiration of the safety inspection sticker. This individual did not appear to understand or comprehend that without a valid safety inspection, this vehicle legally should not be on the road, should not have been rented to anyone and should have been pulled from the fleet of vehicles until proper inspection was completed and documented. He seemed less concerned about the safety implications of the expired sticker and tried to justify that simply putting a valid sticker on the vehicle would suffice.

Ultimately, after further discussion, the individual offered me 25% discount off the total weekly rate (before additional taxes and $63 for an additional driver charges were added, which is only 10% more than the discount I was offered for the dirty condition of the car). I had a plane to catch and did not have time to pursue this matter further. I found this entire experience to be unacceptable and highly unprofessional. I am requesting a full refund of the cost incurred to rent a car that legally should not have been on the road.

I rented a car on July 17th for one day. (Rental Location: Montreal - Place D' Armes-YMQC11/City-Wide/MONTREAL, QUE). I also purchased one-day Safe Trip Package (LDW and PPP) from Dollar/Thrifty while per signed contract; I was supposed to be fully covered. They did not brief me at all about the charges and what I am signing except they showed me an estimate charge for one day of $92.71 and the fact that I need to return the car full of gas. The information on the contract just simply explained that I will be fully covered with zero responsibility.

The same day, I went to Parc national de la Yamaska close to Montreal with family and friends. While in a boat on lake, the rental car key accidentally dropped from my pocket into the lake. Then, I tried to call costumer service at Dollar/Thrifty to get help. During 4 hours, I tried to get through numerous answering machines and numerous holds while the costumer service repeatedly cut me off the lines while waiting in long holds in a stressful situation. Thereafter, Dollar/Thrifty finally brought me the extra key to the car and we could return back to Montreal at night.

The next day (July 18th), I returned the car back to the same rental location, full of gas, as complying with all our agreement. I explained the entire situation (lost key, and my experience) and asked the clerk if there would be any problem. He simply just asked me to leave the new key with them and he assured me that there would be no problem at all. On July 19th, I noticed few holds and pending charges on my credit card by Dollar/Thrifty in which I reserved the car with at ($111 + $339 + $263.90) in total at $713.90! While the total charges on our signed contract is: ($92.71)

On July 19th, I called the costumer service to inquire about the reasons for these charges while once again it took me almost an hour (holds on phone-lines, transferring to different departments at Dollar/Thrifty) explaining all this. They promised me to call me back to follow up the case. Next day, on July 20th, through their website, I completed the costumer service inquiry form once again explaining all this while they emailed me back that they would answer me as soon as possible. I never received any response to clarify the charges.

Back last summer, we rented a Jeep Wrangler form the Dollar at RDU (Raleigh, NC) to use at the beach in NC. When we got in the vehicle, it had sand in it! Since we were going 4 wheeling, it was no big deal. When we returned the vehicle, we checked out and noticed a $100 charge for sand removal. The local people did not want to listen so we disputed the charges with our credit card company and the charges were removed. We never heard another word and continued to receive email promos from Dollar.

Last October, we rented another vehicle from Dollar at Raleigh and received the confirmation number. We flew from AZ to Raleigh, went to pick up the car, and were told at the counter that we were on a list of people that they could not rent to? After 1 hour, we found another rental car company to rent from. It cost us $400 more to rent a vehicle due to it was last minute and rental cars were at a premium.

Dollar Rent a Car is a big rip-off. They give you a car with a full tank (which you have to trust is full) and you return the car with a full tank and they charge you $7.99 a gallon for not having a receipt for the gas that you bought when it clearly shows the tank is full. Because we rent cars all the time without providing a receipt, we did not ask for a receipt when we filled the tank and returned the car. Dollar could care less about their customers, as long as they steal a buck or two for their pockets. It is ridiculous what they are doing. They are no better than the panhandlers that work the Las Vegas strip.

We will never use Dollar again, and will spread the word to all of our friends and family. No matter how inexpensive the rental seems online, do not believe it; the cost of your car rental will double or triple when it's all said and done. I have never been so disappointed in a business in my life. If you are searching for a rental and Dollars shows up, do not choose them. You will be sorry

We rented a vehicle at Dollar Rental Car Counter at McCarran Airport (Las Vegas, Nevada). The agent advised us of the "Optional" insurance coverage which we refused as our Personal Insurance provides coverage. The agent then tried to sell us "Loss of Use" coverage. We informed him that our Visa card would provide this coverage if our own insurance did not. He proceeded to inform us that "Nevada Law" prohibits any credit card company from paying Loss of Use on a Rental Vehicle. We refuted his claim (as we have rented vehicles in Vegas before and were never advised of such a Law) and refused the coverage.

In good faith we assumed Dollar trains their staff and would back-up whatever their staff is trying to sell customers. We just wanted to know if this was indeed a "new" Nevada Law we were unaware of!

I traveled to San Antionio, Texas April 28th 2010 to see my son graduate from Airforce Basic Training. My wife rented a car from Dollar for the five days we planned on being there. We refused the insurace knowing our own car insurance would cover us. They gave us a red Scion that looked like it had been through a war. There were so many scratches and nicks from stones that I could not possibly note them all on the inspection sheet.

When we returned the car, I watched the Dollar representative walk out of the building to the car and open the door to look at the odometer and fuel consumption. Without even looking at the car ( he did not walk around it and inspect anything) he immediately turned around, came straight to me and asked if I had noted the crack in the windsheild on my inspection report. I said "what crack?" He proceeded to point out a tiny round chip on the top left corner of the windsheild. This obviously had occurred previosly whenever this vehicle had been showered with gravel. I never saw it until he pointed it out and somehow he knew it was there without even inspecting the vehicle. I knew immediately I was being taken advantage of. Some weeks later I received a bill for 252.30 for a tiny nick in the windsheild. I refuse to pay it because I know I did not cause it. Dollar is just trying to get more money because we refused the insurance.

If I paid the initial claim within 3 days they said they would waive the $50 admin fee. When I called they said they would waive the admin fee and the $35 appraisal fee. I refuse. They are just trying to get what they can as soon as they can because they know the claim is nonsense. Last I talked to them, they said they were turning the matter over to collections.

I obviously chose poorly when I decided to rent a car from Dollar. It won't happen again and I hope a lot of people will read this and avoid renting from Dollar as well. I wonder how many customers have been billed for the same tiny nick???

Dollar Rent A Car (complaint)--Daylight Robbery. Just to make it clear, we made our car rental reservation through a third party company called Booking Group (known as bookinggroup.com or economybookings.com). When troubles started Dollar blamed everything on the third party company. I'm not buying it.

Dollar robbed us 3 times: 1. According to the voucher we were holding the balance was EUR 127: " 127.03 is payable to Dollar on your arrival". (Approximately $190 at that time) Dollar charged us $250. After an 11 hours flight it was not easy to argue...what could we do? Dollar response: "Our records indicate your reservation was booked as $250 in our system for the rental charges, which is what you were charged. Since the Euro amount was quoted to you by the third party company, and they booked the reservation in our system as $250, we must ask you pursue this matter further with the third party."

2. According to the voucher the drop-off location was Manhattan (no fee mentioned): "Drop-off location: USA New York, Manhattan, Manhattan Downtown. Dollar charged us with an extra $50, which was a Drop-off fee for returning the car to a different location than the original. Dollar response: "Since our records indicate this vehicle was reserved with Dollar to return to JFK, we must conclude the third party booked with us incorrectly"

3. Dollar did not explain that the prepaid fuel plan is just an option; we understood that we have to take it. Dollar response: "It appears you accepted prepaid fuel upon pickup. This was $34.29." My recommendation: Don't book Dollar Rent-A-Car; Don't do business with Booking Group. Bookinggroup ref 38026580 / Dollar ref S3869742 / Dollar Case ID 1337704

We rented this automobile to attend our daughter's wedding, so it was a very big event for us. We were late getting into Cincinnati, and we waited a long time before we were served by an agent at the Dollar counter. Since we were in a hurry to make our appointments in Cincinnati, we didn't spend much time checking out the car before we drove off. That was a big mistake!

Although the paperwork indicated damage to the front and rear bumpers and to the left rear panel, the damage was much worse than we realized, so much so that it was an embarrassment for us to use it for our daughter's wedding. But even more importantly, the car was filthy inside and out. It definitely had not been washed or vacuumed. Food crumbs were all over the floor, front and back. The sun visor on the passenger side was so dirty my wife refused to touch it. In fact, I'm very sure it was contaminated with blood. When I folded down the third row of seats, the trash and filth were unbelievable. I won't go into the minor things like crayon drawings on the inside panels in back. I'll just say that we are extremely disappointed that Dollar has fallen into such hard times that you permitted this vehicle to go out to a customer. In fact, I'm saddened by it. I thought [they] could do better.

My problem is I was not in Florida at the time of the traffic violation and the Dollar spokesperson (named above) confirmed that to me, that car was not rented to me and assured me she would notify everyone concerned. She assured me a few days later she had done just that. Now I get a notice that I am delinquent in paying my fine which has been increased to $140. I am trying to reach her again. The fine will be turned over to collections. My credit rating could be adversely affected. I have lost my right to appeal because I counted on Dollar take care of situation.

On April 22, 2010, I reserved a vehicle for April 23-25. I was told since I was paying with a debit card a $350.00 deposit hold would be placed on my card until I returned the car. I returned the car on the 25th as scheduled and the young lady at the counter told me my deposit would be returned immediately. She then corrected herself and said since it was Sunday I would have to wait until Monday.

I called today the 26th and was told that I would have to wait 3-5 business days to get my deposit back. I allowed them though I know that this was outrageous and unacceptable at no point in time was I told this. It is not on the rental agreement, not in their brochure nor on their website. They informed me they treat debit cards like credit cards. I was not allowed to speak to a manager. I allowed them to know that my debit card is not a credit card to me that is my cash money that I need available to me and they are very dishonest.

Upon arriving to pick the car rental, the representative presented me with a contract with several inappropriate charges on it. Since my agreement was supposed to be already prepaid, I assumed that the paperwork I received was merely a summary of the charges that were prepaid. I ended up being charged $240.31 in addition to the amount paid up front. I ended up paying about $400.00 total for a Malibu (not the car I requested). I feel that I was taken advantage of, and I requested a refund. But they refused. I feel this matter should be investigated to prevent this from happening to other unsuspecting consumers.

When I arrived at the Dollar desk to collect the car, I was in a hurry, as my wife had been taken ill on the plane and I wanted to get away as quickly as possible to get to the hospital. This was already a bad start to our honeymoon.

So you can imagine, I was in a real hurry but then had to spend a very long time at the San Francisco Airport desk insisting to the guy, that I did not want to upgrade to a convertible, he just kept going on and on about upgrading and I just kept telling him, I did not want to pay a single thing extra than what we had already paid for (through CarHire3000) and I refused to upgrade to any additional packages.

It was ridiculous, I must have repeated my self 100 times or more. I said, very clearly, "No, I do not want to pay for anything more than the car rental which is already paid". He said okay and then passed me the contract across the desk and keeping his hand on the contract at all times, pointed where to sign, which I did, took the keys and left.

I did ask him about petrol and what type the car took, he advised that the car had a full tank already, when I asked how much that would cost he said not to worry about it we would not be charged and to bring it back empty, which I thought was a bit weird, but had no time to query it... now I see why! He never mentioned anything about insurance or road safe and certainly did not inform me to expect any additional charges. I only signed it where he said to, I did not agree to any charges yet here is what was taken additionally:

$292.32 - Total Amount

I did not agree to any of these additional extras, we were already on an extremely tight budget for our honeymoon so there's absolutely no way I would have initialed for them.This is absolutely terrible, I feel totally tricked. Was the guy at the desk on commission!! How could this have happened when I did not agree to those charges! Is this how Dollar gets money? By tricking people into signing for something they know nothing about!! I am totally disgusted and do not intend to let this rest until I get a full refund.

I arrived at the counter to rent my car. I explained to the lady that if I seemed distracted, I was in Jacksonville on an impending death emergency. She said, "Well, let me see what we can do to get you to your destination." She proceeded to ask me question after question about insurance. I kept saying, "No, no, no. I don't want any extra insurance." "So, you want the basic then?" I said yes to that because she worded it like it was my $24.95 a day cost. I told her that I was anxious to get the car and get to my father's house. She told me what buttons to hit on the screens and where to sign and I trusted her and did it. I was not wearing my reading glasses and like I said trusted her. She never verbally told me that I was agreeing to an extra charge. I had, at 10:00 in the morning, already been up six hours and left my husband and three kids to go say goodbye to my stepmother who is dying of cancer.

I rented the car for three days. I only drove it to my father's house and back to the airport and was charged $184 but was quoted $101. When I questioned it at the counter, the agent on duty told me that the manager would call me on my cell before I got on the plane. He, of course, did not but I knew he wouldn't. I called today (the next day) and Mr. F told me to call the 800 customer service and maybe they could help and that number said that they would take my complaint and send it to Jacksonville. A big circle.

They took advantage of my situation of being distracted and upset about my reason for being there. I must have looked like an easy mark. I don't know how they sleep at night. I am a waitress raising three teenagers. Just being in Jacksonville from Rhode Island was financial strain for me.

I rented a car through Expedia, being the final renter Dollar rent a car. I picked up and returned car in Fort Lauderdale International Airport, Florida, USA. I forgot important documents inside the vehicle. I have called Dollar and Expedia's telephones numbers to get in touch with the specific Dollar stand in such airport. Neither company can get me through or provide with such number(s). I have wasted many hours of my working days trying to get a simple phone number that will get me to speak with a human being at that specific stand. It has been impossible and outrageous. My documents might be lost forever. Something that could be solved simply has turned into a nightmare.

In March 2010, Dollar Rent A Car sent us on Dollar letterhead that we had incurred 12 violations already charged to our credit card. When I looked up the locations, the violations were in locations where we never were including Orlando and Miami. I accidentally received the photos of the so called toll violations and there were multiple pictures of the same pictures with different times/locations, a clear scam.

When I asked them for the name and number of who took the photos, and when I told them that I have the pictures (someone in the department didn't know not to send them), they quickly said there was an error and did not acknowledge the pictures at all, which tells me it's a big issue. They then said that they refunded the money back to my card. I have been contacted by news media to do a story and also have contacted a lawyer. If anyone is interested in class action, please let me know as I have checked online and this has been going on for years! Someone has to stop them!

One of our employees rented a car from Dollar in Houston, TX. After about 20 miles, one of the tires went flat. Since it was at night and not a good neighborhood, he quickly changed the tire himself and used the spare. We have now been sent a claim from Dollar for $177 to replace the tire.

I rented a full size vehicle for a weekly rate of $600.00. I told the attendant that I needed an insurance. I asked how much the insurance was and I was told $29.99 a day. That's fine. However, when I turned the vehicle in, I was billed for $1,257.60.

I arrived in Hawaii for a business trip and called Dollar Rent a Car (among several other local rentals) and received only a busy signal. I then resorted to the 866 number and was told that no cars were available in Kona. After an internet search for Dollar, I obtained a voucher from a company that I thought was Dollar but turned out to be Holiday Cars. They quoted me a four door compact for $236.55 which was purchased via an emailed voucher from Dollar Rent a Car in Kona - the place that had told me that they were unavailable.

I picked up the car at the terminal and everything went satisfactory. But I asked the agent if I could extend one day. She informed me that it was easier to extend the day before I was to turn it in, because if I returned it on the original time, I would be charged an additional $50 return fee. I wasn't exactly sure of my schedule.

The day prior to the weekly return, I called Dollar and extended the one day. I also asked them (since I had rented at 10am) how much the total bill would be for an extra two hours, returning at noon. They quoted me the price for all 8 days, 2 hours, $142.26. I naturally was surprised at this lower amount and asked the agent again what my total rental for 8 days, 2 hours would be from them and their agents that would be billed to my credit card. Again, it was the same $142.26. So, I of course agreed. He also mentioned that the day extension was $32/day as stated on my written contract. It turns out that these were separate charges after all, so my total was $478.52.

When I discovered these charges, I called the Holiday Cars - a number provided to my VISA and found out they were in Holland. And to lodge a complaint, I had to telephone the complaint department which I cannot do from my only cell phone (we live off-grid in Alaska). I then called Dollar and they apologized profusely that I was misinformed but refused to let me speak to a supervisor nor give me a refund. I then spent about two hours on hold with VISA and was told that I had entered two separate contracts and had agreed to both charges (I had not). I don't dispute either contract individually, just the duplicity perpetrated by Dollar, so VISA wouldn't even back me up.

On at least four occasions, I asked the agents for the total charges and was never given the same amount - the written contract was for $193/week, not the $236.55. I naturally will lodge complaints with the Attorney General in Hawaii and do no more business with Dollar ever. And I rent quite often. Furthermore, VISA should back their consumers, not these offshore scam artists and Dollar obfuscators. This is simply theft. What a rip-off.

I rented a van from LAX on December 19. The customer service rep asked me if I wanted the additional insurance coverage. As an auto insurance broker, I know that my auto policy would cover the vehicle and I verbally declined the coverage three times. My husband also chimed in and declined the coverage. When the paperwork was completed, the customer service rep put a big "D" beside the additional insurance coverage and I initialed it as I was declining the coverage. When I got the bill, they charged me anyway. I contacted customer service and they say that I didn't initial beside the tiny little "decline" so they are saying the charges stand. I will not let this go away because there is absolutely no reason why I would need to have paid for the coverage. I am out over $300 and I will fight until I get it back.

The gas was not full but I only realized it when I was on the expressway and could not turn back. Charged $3.76 a gal, not $3.25 a gal like I was told. Charged $8.99 a day extra for a larger car when I was told $6. The worst, agent added two days to my agreement and probably hoped I wouldn't notice. I called and was told to handle when I returned the car. I was told there was a $15 charge for returning the car early. The agent made distracting small talk that I'm sure was intentional to distract me. They must work on commission if they run up your bill. Shame on them. I'm sure a lot of people don't even look at their bill and notice they are being overcharged.

To summarize my trip: on the initial van we rented, the brakes immediately shook and were barely responsive when going down hills. This caused much fright to my riders and to myself driving through the mountains. The van also had limited acceleration abilities. The RPM's on the vehicle were constantly at 4500 whenever the accelerator was pressed down. This was obviously very frustrating and noisy, not to mention the poor gas mileage we were receiving. Finally, both rear blinkers were not functioning; this alone was a big enough safety issue for my concerns but coupled with the earlier situations, it was far and away the most evident example of poor inspection, maintenance and pride in your vehicles. Then, after erroneously being accused of creating these problems ourselves, the vehicle was picked up. The replacement vehicle we received was not much better. The vehicle had two broken windows in the rear (both left and right).

When I called to inquire, the rep told me that this issue was not cause for a new vehicle and that we should tape the windows shut. Needless to say, the ride from Vail to Denver was noisy and frustrating but at least, we had brakes that functioned (although still sub-par). When we arrived at your Denver branch location, I immediately requested a manager. The operations supervisor that I spoke with was named Matt. He would not give me his last name. He was very rude and never offered one "I'm sorry" or any kind of apology whatsoever. He asserted that "I may have been riding the brakes" and that he wasn't the one that conducted the maintenance and he wasn't the one who rented me the vehicle so he should not be blamed.

He also attempted to claim, that the blinkers may have gone out subsequent to our rental and that it could not be proven that it was his fault. Lastly, he asserted that the broken windows on the second vehicle could have broken on the way or that we broke them, even though the tow truck driver noted that the windows were broken. Overall, this was the most disappointing rental experience of my life. I am a risk manager for my company and know the song and dance; however, this outperforms any act of irresponsibility I have ever seen.

There was obviously no inspection that took place on either of these vehicles, poor maintenance and poor pride in the company. I have already reported this matter to the OK attorney general, the CO attorney general and the CO Sec of State. I have half a mind to file a small claims suit to compensate me for the disruption that this caused me and my family and for putting my family and friends in harm's way. Matt did end up giving me a partial discount but that does not satisfy me. I would like a concession that this was the fault of Thrifty and the rest of my costs repaid to me. The remaining amount is $318. The lack of responsibility and ownership is the most disappointing component of anything and I would like that rectified.

I rented a vehicle through AAA. Location: Vail-Eagle Airport. Pick-up: February 2010. Rental was for SUV mid-size 4 WD. Ford Escape or similar. I showed dealer my paperwork from AAA. When we arrived we were offered a Highlander or Prius. I did not want either because of recall. My husband did not realize the offer of a Highlander was an upgrade and we were charged $36.00 more per day. Took the Highlander because they acted like my order was being replaced with this car. I never asked if it was an upgrade because when I showed them my paperwork the choice of the two cars is what they offered.

My husband was told by an employee he could hardly understand the difference would only change to about $5 more. The worker produced the paperwork, my husband signed it and we were on our way. Later at home I realized they had charged us for an upgrade at $36.00. My bill was no longer the $526 (we did add $10 for second driver and $50 for gas) but now $879. Just as another renter has stated when I called to complain, "So sad, too bad you signed the paperwork." They claimed everything was explained but I can tell you every little detail was not! I told them (and I truly hate this word) I feel them that they just have a funny way of ** people over. I would advise anyone to never rent from Dollar. I have always rented from others and never had this problem. Someone needs to file a class action suite against this company's policy. This company (in my opinion) could care less about its customers. I'm out $180 because of upgrade that was not explained to renter.

I used the Park-a-Fly option at the La Guardia rental location. When I dropped my car off, an employee came over and said keep your keys in the ignition and lower your driver side window. When I got out, I said, "do I need anything else?" He said, "No, just go inside and check in." So I did. Nowhere did I see a sign saying to fill out a damage report nor did anyone say anything to me.

When I returned to pick up my car, there was a huge dent above the driver's side wheel well. I asked to speak to someone and the man who brought my car to me huffed and went inside. A person came outside and said there was no damage report filled out at the time of drop off so there was nothing they could do. I explained that nobody told me to fill one out or offered to fill one out. How was I supposed to know?

I was then given the manager's phone number to call. I called and called and called. I left message after message after message. No call was ever returned. I then emailed the corporate office who said they had no report so then could not do anything. Again, I was referred to the site manager. They have the worst customer service ever. They try to get out of paying for their own carelessness. Do not use Dollar! You may end up paying a lot more than you bargained for! I now have a dent I will need to get removed on a leased car. This will cost me several hundreds of dollars due to their inept employees!

On Oct. 27, 2009, my travel agent booked a 4WD, intermed, automatic, air vehicle for my use during the period from Dec. 21- Dec. 27, 2009. I had requested the 4WD vehicle because I own a home in Beech Mountain, N.C., to which I would be driving during the Christmas week. Because of the mountainous terrain, only a 4WD vehicle will have the traction to take me to my home, and to other points of interest in the area.

During the week of my arrival, it was well-publicized that there were record level snow falls; 4 ft. drifts were at my home when I arrived late on Dec. 21st. The front desk assured me that they had no 4WD vehicles available, but the Dodge all-wheel vehicle would meet my travel needs as to snow and ice at high altitudes. The next day, I soon discovered that the car which had been provided to me was unsafe for the intended purchase. Three times, I had to be pushed by helpful strangers when my vehicle would not back up or go forward in the slightest inclines.

I immediately called Dollar and spoke to a representative. I said that I wanted the car switched to what I had ordered because of the unsafe conditions. She said that I would have to drive to the nearest airport (three to four hours away if I wanted to trade for the vehicle type that I had ordered in the first place). I wasn't able to do that because the turn-around would be approximately six to eight hours in bad weather.

However, when I returned to the Raleigh airport on 12/27/09, (at the predetermined return date and time), I asked to speak to the manager. I told him that I had felt that my life was endangered by Dollar for putting me in a car that was not suitable for the elevation and weather conditions that I had described I would be driving in. I also cited the numerous times I had to request the help from strangers of a push. He responded, "We don't have any 4W vehicles in North Carolina because we don't need them here. We don't get any snow!"

I looked at him incredulously and asked if he was familiar with Boone, Banner Elk, Beech Mountain, N.C.--the area that I had just come from where they had 4 ft. of snow, plus an ice storm that left most people without power over Christmas. He said that he was familiar with Boone for he had a cabin there. But Dollar doesn't confirm 4WD vehicles. I then pulled my confirmation number ** and showed him in writing that I had, in fact, a confirmation for a 4WD vehicle, reserved under this confirmation number.

This made him angry when I showed it to him. He said, "This conversation is over; get out." I asked him what his name was, and he refused to give it to me. He just kept repeating ,"This conversation is over." I was stunned at his rudeness and his asinine responses to my questions, "We don't have 4WD vehicles in N.C. because we don't have snow." I had just paid Dollar $741.53 for a vehicle that was not safe for the conditions in which it was to be driven.

I am an elderly widow and the only driver of this vehicle. I would have thought that the safety and welfare of Dollar's customers would have been of some concern to them; and that a polite apology would have been the manager's response--rather than rude, yelling in front of other customers who were waiting in line. I will tell my travel agent to never book with Dollar again, based on this experience.

On December 27th, 2009 we arrived at Chicago O'Hare Airport at 2 a.m. After waiting 15 minutes with a freezing temperature, we decided to call for assistance to take my party (11 persons, 5 of them children) from the terminal to the car rental office. We were promised that in 10 minutes we were going to be picked up. We have to call 4 times, and finally at 3 a.m. we were picked up.

When we arrive, "surprise", the cars for which we had reservations were not available. We had to take 3 hotel rooms nearby because of this lack of contract formality on Dollar's part. When we returned the cars on Jan the 5th, we lost another 45 minutes because "the system was down". Aside from the fact that O'Hare is one of the most modern and bigger airport of the world, Dollar's office is an office which would be more suitable for a third world country. It was really disappointing. After traveling for 10 hours, with small children at those hours in the morning, and spending more than $300.00 in hotels, the conclusions are obvious.

I just wanted to share my experience with Dollar Rental here in Raleigh. I had taken a rental for five days last week. I went to the Dollar rental at 8 am and asked for my car. Unfortunately, the car given to me didn't have a few things which I wanted so I asked them to change the car. At first, the lady at the counter was not even interested in my request. After around half an hour, they gave me a new car. When I asked for a new contract (as my car was changed), the lady simply scribbled in my papers and told me that everything is all set and I need not worry about it. She will upload the new info later as the system was down. By the time I got out, it was 9 am.

When I came back after five days, I reached the rental agency at around 8:40 am. They charged me for the extra day, since according to them I got my car at 8 am and I was 40 minutes late. I tried to reason with them that it took me almost an hour to get a new car and since the system was "down" (according to the lady at the desk), I could not get the new contract for 9 am. They told me that somebody from customer care will contact me and I will get my money back for the extra day. Even after a week when nobody contacted me, I called up the customer care. They told me that original contract was for 8 am and they cannot do anything. Apparently, I think that it was my mistake that I changed the car and not got a new papers. My fault in this whole episode is that I believed the lady at the desk. I am never going to rent from a Dollar rental ever again in my life.

I rented a compact car from 1/8-1/10/2010. The agent was not at desk when I arrived for 10 mins. There was noo sign. Eventually she arrived, did not apologize. I specifically told the agent I did not want any additional insurance on the vehicle. I was greatly dismayed, at check-out to find, that I was charged for insurance (that cost more than the vehicle), and this is labelled as a waiver yet is a charge. When checking out the vehicle, I had to remove ice and snow from the windshields myself, when I finally found the tiny ice scraper in the vehicle. The cost of this vehicle, cost me more than the rest of my trip. I spoke kindly with manager, yet was told "I signed for it" so "I pay for it". It seems that my satisfaction and understanding is clearly not a priority with Dollar. There are plenty of other choices, I definitely will never choose Dollar again.

On January 4th, I rented a car for 24 hours just to take my niece and nephew back home. They were visiting for Christmas break. I drove 250 miles total. When I arrived back in the city, I immediately had to go to work. So when I returned the car on January 5th, I paid $69.63 that was my bill. I looked at my bank statement today which is January 12 and they charged me $119.63. They charge me $50 extra dollars for someone else's mistake.

I've been Faxing my agreement to them. Showing on my receipt I was charged twice. They refuse to refund my money to me. I rented the car from 11/25/09 to 11/30/09 and returned with a full tank and one hour early.

I had the same exact problem as David in Boise. The attendant asked if I wanted an upgrade...showed me the same cardboard card that David complained about, with the same #s. I also had an American Express card issued thru Costco, and the card showed I could upgrade for less than the original quoted price...of course I took the upgrade, which was ADDED to the original quoted price.

In addition, returning to the airport in the early morning, I could find no open gas station. I was not late, but I had no time to spare, so I just decided to pay the Dollar rate for gas...which happened to be $7.79 a gallon. This company is just trying to rip off the consumer with predatory policies. They have seen my last "Dollar".

The price on Expedia was $118a week and when I arrived at LAX the Dollar quoted me the same price and said I could upgrade for $10 a day, to which I agreed upon. I declined the insurance and agreed to return the car full of gas which I did. I had the car for 2 extra days.

When I returned the car and arrived at the airport and looked at my credit card reciept I was charged $1580, more than 3 times the price I was quoted by the Dollar agent and Expedia. I was charged for fuel and insuranse, both which I never agreed to do along with other charges that I do not understand and was not told about.

I have attached a copy of my credit card receipt. Please look into this matter as I feel the agent in LAX was not honest and that I was charged for things that I did not agree to. Thank you.

This is absurd predatory and witjhout justification. I will never book with Dollar again. $8 a day times 7 days $56 stolen from my pocket by Dollar Rent a Car.

I looked to website and could NEVER find a price this high, certainly this was not my origional deal. I have e-mailed dollar 3 times now since 10th November and not received any reply.

An advise : don't take the word of their representative. Take the time to read every line of the contract, even if there is a waiting line behind you, and your'e tired from ythe flight. Insist not to take insurance you don't need. Don't get scared off. And better yet, make business with a more responsible company than Dollar.

Toll roads in CO use license plate number to charge tolls. At the rental counter you are asked to sign an agreement that idf tolls are charged to the vehicle you agree to reimburse through a charge back to the credit card used for rental. A toll road pass is available, but not offered by the rental agent. A $25 "violation" charge is assessed per each toll road charge. This adds up quickly. A nasty letter is sent to inform you of your toll "violations".

When I contacted customer service to complain about the tone of the letter, I learned for the first time that the $25 charge was assessed 5 times ($125) as I had traveled through 5 toll sites. I was told that each office has 15 signs posted about the availability of the toll road pass. I saw no such sign and had they been posted, may not have noticed them.

The situation was resolved by chargeing me $15 or so for a toll pass and crediting back the "violation" charges. It was a pretty egregious situation. Resolved, but not in a way that would encourage me to rent from Dollar again.

My brother visited me in Dallas, TX in September 2009 in route to California. Unfortunately, he selected Dollar Rental Car for his rental car needs. When he reached my home he stated that he came in on highway 121 and I said Oh no, that is a tollway. If you have not been here before you would never know they are toll roads as they do not have toll booths.

My older brother was here earlier this year and rented from Enterprise so I was familiar with using the tollway and how you are billed. I told him not to worry they would mail him a bill as they had done with Enterprise. Well, that was not the case at all. Dollar Rental Car waited the maximum 45 days which would enable them to charge his checking account a violation fee of $25 per offense. In his case the amount totaled $125 plus the $6.00 in toll charges. My guess is they paid the $6.00 when they received the bill from the Tollway Authority, waited 45 days and charged $125 violation fee and pocketed $125 of my brothers money.

If Dollar Rental Car had the ability to debit his checking account $131 to begin with, why not debit the $6.00 when the bill was received? Good question right? They could never answer that question for me. Morale of this story NEVER, EVER, EVER RENT FROM DOLLAR! If you think I am kidding, get on the web and read the many complaints. You do not see that with Avis and Enterprise and if you do, most of them are resolved to the customer's satisfaction.

On October 17, 2009 I rented a vehicle from Thrifty Car Rental (Parent Co. is Dollar Car Rental). I returned the car on Monday 10/19/09. When I arrived home I received an alert from my credit monitoring service that there was a change to my file. I came to find that a Hard inquiry was done with Equifax by Dollar Car Rental. I never authorized that they pull my credit report. In fact, at the Thrifty Car rental counter in Tampa, FL, I told the representative to process my card as a credit transaction. My card offers either a debit or credit transaction. The representative ignored my request & processed a debit transaction instead which triggered a credit report be pulled on me.

I called Equifax & they said I have to contact Dollar to have the inquiry removed. I have contacted Dollar Car Rental twice now. I have been told that there is nothing they will do. They were short & firm with me. I maintain an excellent credit history & credit score. I cant believe that a rental car company can do this & get away with it. I never authorized a credit check & I did not authorize a Debit transaction. Hard credit inquiries lower credit FICO scores. It is sad that these companies have so much control. Credit scores effect loan & insurance rates, employment & other important issues. Most consumers are unaware that this is happening. Please assist me in removing this unauthorized inquiry in my credit file.

I booked a reservation with dollar through my AAA travel agent and she printed out my comfirmation for me. When I arrived at LAX, I sat at the rental shuttle location for almost an hour waiting for the shuttle. I arrived at the dollar location and stood in line and watched the agents for 5 minutes while they finished their conversation and then helped me ( the only customer at the location). Did I mention that at this point it was almost 1am? I handed the guy my reservation print-out and then as it turns out he lied to me and told me that I had to get their rental insurane or I would not be able to rent a car. Then he handed me my receipt and it was almost double what my reservation said the cost would be and I said why is the price so different and he said because of the rental insurance.

I was tired, afterall, it was almost 1am so I left and went to the hotle and went to bed. The next day, I read the recipt he handed me and he charged me for an extra day; eventhough, I am not keeping the car an extra day. He also charged me for roadside assistance; eventhough, he didn't ask me if I wanted because if he had, I would have said no as I have AAA. Also, all the taxes were more that they listed online. As of yet, dollar still has no response fo me and is not doing anyhting to correct the problem. I want to report them to someone or sue them to make a point that they can't do that to customers. They advertise that they have the lowest rates online, and the funny thing is that is trus; however, when you actually go to get the car, it turns out those prices are a lie and it is all double the price which makes them the most expensive cars online.

Please can you advise us on what we should do, or forward this message to an appropriate body. Last month, my family came from the UK to Canada to visit family in Ontario. We hired a car from CarHire3000, also called Travel Jigsaw, a member of DollarThriftyAutomotive Group, paying in advance with our debit card.

On 24th August 282.90 was taken from our Lloyds Bank account. When we went to collect the car from the Eaton Centre, Toronto on the first day of our holiday (9/10/09), we were refused on the basis of paying by Debit card and not Credit card - yet they had already accepted our money. We had to use my mother's car to get around and the whole episode at the Eaton Centre cost us a day of our holiday.

When we asked for the refund which we were assured we would get, CarHire3000 said they would withhold 3 days payment on the grounds of a "no show", in this case insufficient documentation. I said that was dishonest as they had already accepted our debit card payment the previous month without protest. It now appears we are not going to be refunded anything as they have taken details of our card 2 weeks ago but refunded nothing.

I would be grateful if you could assist us here. Please also advise whether we should now engage our solicitors to recover our money.

Ultimately, the bad publicity this firm will get on the internet over this incident will cost them more than it's worth.

We went to pick up our car from Dollar (the Greenwich Village location in Manhattan) and they said they didn't have our car (compact). They did have an SUV available, but it would be $60 more per day. I showed them our confirmation and they just said there was nothing they could do. They were also extremely rude to me and my wife. This will be the last time I rent from Dollar and hope no one else supports their business!

on 04/04/08 i rented a car from the oakland airport dollar rent a car co, i had an additional driver with insurance added to the contract which was for 1 weeks rental of the vehicle, from 04/04 - 04/11. on 04/11/08 the additional driver went to dollar rent a car (d.r.c.) to return the vehicle as what was previously agreed upon in the contract, that he and myself signed for upon renting the vehicle. while on the way to d.r.c. the additional driver decided he wanted to keep the vehicle for another week. when the added driver arrived at d.r.c. he told the counter agent that he wanted to keep the car for an additional week and tried to offer him cash to pay for the extra time he wanted to keep the car, because i was unaware that he was going to keep the car longer than i had agreed upon and signed for and cause he didnt have my credit card to rerent the vehicle with.

After trying to pay with cash the agent at the counter told him that d. r. c. did not accept cash, at which time the added driver said he needed to keep the vehicle longer and all he had was cash.The counter agent then took it upon himself to extend the previous contract to only the additional driver, and continue to charge my credit card without my consent or knowledge.On 04/12/08 the day after they extended the contract to him, my wife was checking out our bank statement on-line to make sure the charges for the week that we had rented the vehicle for were correct, when she saw that d.r.c. had infact extended the contract with the added driver and another deposit was pending against our account.

I immediatly phoned d.r.c. to find out why another dep. was being held against my account.At which time i was told that they had extended my contract to the additional driver for another week and that the car was now due in 04/18/08. I then informed the agent that i needed to talk to a manager/supervisor in charge, and was then redirected to a supervisor in charge named Hamamin (her first name i think)I told her that i was unaware that the added driver had been extended the vehicle, and that i did not agree to that and did not sign any extention for the vehicle in question and that i was not going to pay for the additional use of the vehicle, nor would i be held responsible for their agents negligence. She then told me to contact the additional driver and tell him to return to d.r.c. that she would make an exception, and let him pay cash for the rental of the car.

I immmediatly tried to contact the added driver, but couldnt reach him until later that afternoon. I told him what she said, and that my credit card was still being charged he told me he didnt think it was because d.r.c. gave him a contract that was in his name only which he showed me. The contract was an extention of the original contract but his name as the renter and no additional driver.He agreed to return to d.r.c. and give them the cash.

2 days later i called d.r.c. to see if this had been taken care of, and was told that he hadn't been in to pay yet, i then tried to reach the added driver but he wasn't answering my calls. after trying to reach him for hours, my wife and i decided to go to d.r.c. to talk to someone in person about this situation. Upon arriving at the counter we asked one of the counter agent if we could speak to a supervisor/manager in charge. after waiting for at least 35-40 minutes (the agent kept telling us she was busy) the person in charge finally came out, we explained what was going on, and again told her and both counter agent that we were not going to be held responsible for their negligence, and that it had now been 3 days since s.n. was told to come down and pay the cash and obviously he wasnt going to, So i asked the agent at the counter to call and report the car stolen. His reply was just wait until the 18th when the car is due and he brings the car back.

I told the agent no, that was another 4 days charge against my credit card, that i'm sure they would try and charge me for.The woman in charge said she couldnt do anything and that i had to wait for Hamamin to return. The next day 04/15/08 i called d.r.c. head office in tulsa oklahoma and spoke to a woman named lynn e. whom i spoke to pretty much on a daily basis for the next 1 1/2 months, working with her and keeping her updated on the status of sam neeley and the car that was still out and now missing, and the pending transactions being put against my bank account by dollar rent a car for the last 1 1/2 mo.

After many night hunting down the car and many threats and tricks to try and convince s.n. to return the car, and trying to beg d.r.c. to report the vehicle stolen and myself even trying to report it stolen. We talked him ( s.n.) into dropping the vehicle off across the street from d.r.c. s.n said he would do it that day sometime we told him to call our lawyers asst. when he did. so we could call d.r.c. and let them know where the car was. Considering i started getting letters from d.r.c. saying that the car was way late and had not been extended and that my driving priveledges were now revoked and that an imediate phone call was due or criminal actions were going to be taken against me, that letter adressed to me from dollar rent a car was dated 04/30/08.

So from 04/12/08 -04/30/08 other than Lynn e. in the tulsa oklahoma office of d.r.c. did absolutely nothing to try and get that car back, until 05/01/08 when we finally convinced her to call s.n. and tell him that the police were out looking for him and the vehicle and when found he would be arrested on the spot. After we went to where s.n. said he dropped off the car across the driveway from the oakland airport dollar rent a car, we called and notified d.r.c. and lynn e. who stated that the agent in oakland should have never extended that contract to s.n., that we found the car and where they could pick it up at.

The supervisor said she would send someone over within a few hours to pick the car up.I made that call at 10:05pm. of course the car wasnt retrieved until 05/02/08 another days charge to my account! When this nightmare was all over and done i was charged 1300.00 and because I had just payed all my bills on 04/30/08 and they hit my account on 05/02/08 all the pending transactions all went into overdraft which then burned up all our savings in o.d. protection fees total amount around 2200.00

DON'T BE DUPED BY DOLLAR. I'm afraid that I have been a very naive consumer. First, I did not make prior reservations on line. However, I had done research from a Dollar offer on a triple miles United Mileage Plus page. For my three day trip from Thursday, July 9 at 3:30pm to Sunday, July 12 at 2:30pm, rates were $28.49 per day ($85.47) economy and $29.49 (88.47) compact. Even the full size was only $50 per day.

So when I arrived I went immediately to Dollar counter. I told the clerk there that I wanted an economy or compact, the cheapest I could get. He informed me that he was out of compact and economy but he could give the same rate on one step up. He asked me how many days that I needed it and I told him three. He told me if I returned it by 2:30 on Sunday I could avoid any extra charges. We even discussed the event that I was attending on the night of July 11 and he told me that he had had another customer earlier that day that was going to the same event.

When he prepared the contract that I signed I was astounded at the rate of $197.15. I asked if that was the best he could do? I was in a hurry and didn't want to shop around. He said yes, he was giving me the best possible rate so I took it. He did not tell me what the daily costs were. He asked if I wanted insurance and I said no. He asked if I wanted to prepay gas but didn't tell me what the charges were and I said no. I initialed and signed the document without reading it.

On Sunday, I filled the car with gas in southern Illinois, then drove about 110 miles. I didn't top it off in St. Louis because of a raging thunderstorm. When I returned the car in the storm I rushed in to the return center to get out of the rain and didn't take my contract. The clerk there said it wasn't necessary that he could give me a receipt from the counter. I simply took the receipt, folded it up and put it in my briefcase. You can imagine how astounded I was when I looked at the receipt right before my flight and it was for $295.33.

Since there wasn't enough time to return to the car rental lot, I called and informed them that they had made a mistake. The person that I spoke with said that I had returned the car a day late. Consequently, when I returned I immediately wrote Dollar. I received a note back informing me that I had been given the current walk-up rate of $80.99 and had kept the car for an extra day which was the reason for the extra charges. On August 1, I sent a note back requesting a copy of the contract that i had signed for $197.15.

On August 4 they sent me a PDF file with the presumed agreement and a copy of a receipt that was for $321,19 which was different than the receipt that I had been given for $295.33. I could see that the difference was for an unknown amount gas at the usurious sum of $6.99 per gallon. I fired back an e-mail telling them that I wanted an original copy of my contract.

They then called me and told me that the PDF file was all that they could send me, I also asked if she thought that $80.99 was a reasonable daily rate for an economy car and she explained that rates fluctuate daily. I asked her if she could supply me with the name of the clerk who waited on me and she said that it was impossible to get that information.

Here's the bottom line. I walked into Dollar at the airport based on online promotion prices that I had seen. I asked for and was told that I had been given the lowest possible rate (economy). I was given $80.99 but not told the rate. The clerk and I discussed my return of the car in three days on Sunday, July 12. There was never any question or mention of return on Saturday, July 11 which he put down. He even mentioned that if I returned it by 2:30 Sunday there would be no charges.

I was not told the price of $6.99 per gallon for gasoline upon return. Trusting the clerk, I did not read the contract but assumed it was for three days for $197.15. Again, assuming everything was legitimate, I did not read the receipt until later. After reading several Consumer Affairs reports it appears that this is the way Dollar does all business.

The rental of a compact or economy car for three days that I had received a promotion for from Dollar Rent A Car which would have been less than $100 actually came to over $300. I was duped into thinking that I was receiving the best possible price and not told the details.

On 09/16/2009 I made online reservations to rent a car through Dollar Car Rental. The rental was to be picked up at Houston Hobby Airport, 8620 Panair Rd Houston, TX 77061. My reservation Confirmation No.: S3174521 When I arrived I asked the clerk if she needed my reservation no., and was told, "No, we will pull it up by last name". I tere would be an extra driver. Kimberly Rutledge and include a navigation system.

The following is what I was suppose to be charged per my reservation: EST. GRAND TOTAL: $192.72. WHEN I RETURNED THE CAR I WAS CHARGED THE FOLLOWING: NET DUE: Card Billed: $621.30

When I was contacted by Vincent from Dollar because I put a stop payment on the credit card, he told me he "would only remove $35.00, that is all he could do for me. I was responsible for the entire bill. I was the one that agreed to all the charges." Untrue, I was being told it was mandatory fees. Which is not true either considering the difference in the reservation and the amount I was eventually charged for mand. fees.

I wish for Dollar to honor their online reservation price of $192.00 plus the $48.00 for the additional driver and $71.94 for a navigation system with a total of $312.66 and remove all other charges as they were not ordered by me and return $308.64 to my credit card. I put a stop pymt of the charge with my bank but they said that they could not guarantee that it would eventually be paid.

This was my first car rental and my first flight ever and it will be my last car rental. I was overwelmed by the staff and the way they had no concern for the billing issues and the fact that by the time I had given up trying to reason with them on the charges and realizing I was getting no where with the staff. I was running very late to catch my plane and only had 30 minutes to catch the shuttle to the airport and still had to deal with security and get to my gate.

On Sept 13, 2009, I rented a 2009 Dodge Charger for a week. During the week, there were no problems with my car. The morning of the last day of the rental (Sept 20th), I came down to the vehicle with my luggage (mine, my wife's, and my mother-in-law). The remote entry key would not open the car door. I went to the hotel consierge and called Dollar. They described how to release the emergency key from the remote. The problem was that someone must of had a problem before me because the emergency key was gone. Dollar wanted me to call my AAA account to get emergency services out to the car. The consierge said that it would take too long and I would miss my flight.

Dollar instructed me to leave the key at the desk, take a cab to the airport, and they would reimburse me. We went to the airport, checked in at the rental car desk, and my cab fare was deducted from my bill. I stated that there was personal items left in the car. The agent stated that it would be no problem. I was to call a number and they would return my items (one of which is my mother-in-law's cane). Upon returning, I called the number the next day. I was told that Dollar is not responsible for "lost and found" items and my items were not located. I was told that I was out of luck. I stated that my items were "not lost" and that I was prevented from getting them due to the negligence on Dollar for renting me a car without an emergency key. I asked if I should have broken an car door window in order to retrieve my posessions? I am trying to be reasonable but I am not able to get any response from anyone of authority at Dollar-Rent-A-Car.

The E470 road to and from the Denver airport switched to a transponder system to assess toll fees. There is not apparent booth to pay the fee anymore, and it must be paid by direct billing. Rental car companies put transponders in their cars and pay the toll I assume, as many renters, unfamiliar with the Denver airport and highway, must be unaware of the toll payment method. Dollar does not apparently have transponders or does but does not inform the renter upon return of the car and does not pay the toll. They then charged my credit car, belatedly, $4.50/toll plus a $25.00 so-called administration fee for a total of $59.00! This must be a scam.

On Mar. 1, I returned a rental car to Dollar at Newark Airport. I handed the clerk my credit card and thought I had paid in full. In August, 5 mos. later an additional $25.50 was charged by Dollar to my card. Upon disputing with my card co., I received an unsigned statement from Dollar, dated Mar.1, showing "Adjustment" and no further explanation.

While on vacation we rented a car on September 7th 2009 from Dollar Rent a Car for a period of 9 days with the intention of returning in another location. It was indicated that a "small" fee would apply but the amount was not quoted. The first car that we got from Dollar was a Dodge Caliper, when we drove on the interstate it wobbled uncontrollably and put us in danger. I returned the car to dollar and they replaced the car and provide no compensation. While enjoying our vacation we got news of a relative being ill in Charlotte NC and decided to visit. We did not anticipate the drive time and duration but got there safely in time to see our sick relative who is now terminal. The news was not good so we decided to not drive the car back to but to take a flight back to miami. I contacted Dollar on Monday September 14th 2009 and informed them that due to my situation I intended to return the car at the Charlotte Airport and wanted to know if it would be ok and that i was prepared to pay the small fee. I was told that the amount would be $300.00!

This was excessive to me as I was told when i rented the car that there would be a "small" fee to return the car in another location. The agent I dealt with said that she could not help me and refered me to a supervisor. When I spoke to Supervisor Jaime #13050 he said that the amount was what it was because I was planing to return the car out of state. I asked him for a break down of the cost and he said he was unable to give it to me. This was shocking! I told him that I drove to NC on one (1) tank fo Gas at a cost of $30.00. I told him that i could pay the cost of gas and evern a little more for the inconvenience but He said he tried to reach the department that could give me that information on the break down of the fee but they did not return his call. I feel that I am being taken advantage of and that Dollar is being unfair. This needs to be looked into. seriously as Dollar cannot just decide to charge any amount after promising first that a cost would be small.

I had originally booked my car rental thru Expedia and when I arrived at the counter at MSP in Minneapolis, MN, I was immediately offered an upgrade to the car, (from Mid-sized to Premium). Due to the amount of people waiting and my time frame, I asked why the upgrade and was told that they had some specials going on (50% off the regular rates). The upgrade showed on a printed card that she produced from behind the counter as being $33 a day. Since the rate that I was booked for was 34.95 a day, I said sure.

Although I told her that I did not want the insurance, a printed card on the counter showed 3 choices of insurance that one could choose from. SHe told me to 'pick one' of the three. Again, I declined all three and told her that I had insurance. She then produced the paperwork, I signed and was on my way. Later, I noticed that I had now been charged my original 34.95 PLUS the charge of $33 per day plus and upgrade fee of $135. My bill had gone from $200 to over $400.

When I called to complain,, the reply I got from their customer service was, so sad to bad, you signed the paperwork. I feel like I have been a victom of a quick change artist or scam artist. I also told them that I would NEVER again rent from them and would advise anyone else the same. Also, the rental had CA plates and the car had 48,310 miles on it when I picked it up. The economic result is twice the original price for a rental car from Dollar. And they could not care less.

I rented a car from Dollar Rent a Car for my vacation. When I went to pick up the car I went through the process of paying for insurance coverage for that vehicle. My own car 'died' last year and as I did not replace it I decided to drop my auto insurance coverage. It is illegal to drive w/o liability coverage in the state of Oregon so I went in to the rental office with the intention of purchasing liability coverage for myself. At the agency, the representative Kelsey Brockman was explaining my insurance options and I became confused.

In attempting to understand what I was buying I asked her pointedly, "Do I have liability coverage with this?". She did not answer my question . Instead, she went around it telling me what other things were offered. I asked her a second time, "Do I have liability coverage with this? Again I got no straight answer.

At that point I began to feel suspicious of them and at the same time began to doubt myself because I know how confused I have felt in the past when discussing different types of car insurance coverage with my personal insurance agent. I told myself that there had to be liability coverage in what I was buying because it couldn't be legal for them to let me drive off the lot w/o it in Oregon, could it? I felt embarrassed that I didn't understand what was being said to me.

In the end I decided to rent the car. I purchased insurance coverage for the rental car but declined additional coverage that would have paid for up to 1 million in property damage. On my receipt it shows I accepted PAI/PEP and SLI and that I declined LDW. Unfortunately I was involved in a traffic accident while driving the rental car and when I turned the car in to the rental agency I was very distraught.

The supervisor S. Jones assured me that it was okay because I had insurance for the rental. I said, "But what about the the other person's car?" Ms. Jones very tersely informed that "You do NOT have any liability coverage!" I asked her how that was possible. She said that the liability coverage they offer only covers above and beyond what my own auto policy would cover. I said, "But I don't have any auto insurance! That's why I asked the girl TWICE who helped me if I have liability coverage with what I was purchasing. Because I NEVER in a million years would have rented that car if I had understood that I wasn't covered or that you don't provide that kind of coverage! NEVER!"

In the days since I have spoken by phone with Ms. Jones several times. When I reiterated that I never would have rented that car if I had known that I wasn't able to buy liability coverage for the other party Ms. Jones very coolly replied, "Well did she (K. Brockman) include a copy of the terms of our insurance policy in your rental packet?" At that point I felt like I'd been 'had' big time.

I've called their division office in Seattle and received no reply . I've talked to a lawyer who doesn't want to schedule any time for me until I do more 'footwork' and have more information for him. I really feel powerless in this situation and strongly advise anyone thinking of renting from Dollar Rent A Car to take their business elsewhere. I could really use some legal advice. Please help me.

Before finding out that our vehicle had been towed, we found a police officer on the street a block or two away, who was ticketing other cars in the same type of parking situation. As we were talking to him another vistor to the city came up to the officer and mentioned that he didn't know why he was getting a ticket. The officer flashed his light up into the air at the sign indicating that the gentleman didn't see the sign. Apparently we aren't the only ones to not look up into the sky and see these signs. Okay, we screwed up, we were willing to pay the tow fee and the ticket from the cops and just get the car back.

Now here is the problem, in Texas only the registered owner of the vehicle can get the car out of the impound lot. Hence, we weren't the owners, Dollar is. The local Dollar is independently owned so they couldn't sign the car out only the Corporate office in Dallas can. So we call Dollar in DFW only to find out that they don't have the letter that needs to be faxed to the tow company, and the letter has to be notarized before it will be acceptable. So we ask when they can fax that letter to the tow company so we can get the vehicle out.

We are told that the Corporate office is the only one who can do that and they are closed from Friday at 5pm until Monday morning. There is no way for us to get our vehicle back until Monday morning. Also it should be noted that since we weren't the owners, anything in the vehicle was off limits to us until the car is signed out, luckily we had dropped our luggage off before going into the city.

So because Dollar has no emergency contingencies in place for THIS kind of emergency we had to rent another vehicle (this time we rented from a different company). Then because we couldn't check the vehicle out of the impound lot before 48 hours we had to pay an additional $50.00 for a certified letter (required by law if the impound lot has a vehicle over 48 hrs) that had to be sent to the owner to inform them of where the vehicle was. Also, because we couldn't get the car out until Monday we had to pay for impound lot storage fees of 22.00 per day for Saturday and Sunday also (they charge an additional day fee if the vehicle is there at midnight on any night).

So because Dollar has no one on call in case of an emergency over the weekend hours it cost us an additional $200.00 . While we were willing to pay for not seeing the signs, we shouldn't be stuck with paying for extra costs because Dollar wants to rent vehicles to people 24 hours a day/7 days a week but only wants to service them during the business week. Apparently they don't care if they cost customers extra money because they don't want to inconvenience themselves on the weekends on don't have anyone on call just in case. People would be better off paying extra to companies who value their customer and have procedures in place to cover all possible emergencies. Lesson learned here, watch where you park if you are in Austin, or anywhere in Texas and 2) don't rent from Dollar until they amend their policies and practices.

My husband and I rented a Dodge Charger at DFW airport on Thurs, August 13th thru Monday, August 17th. On Friday, August 14th we drove to Austin. On that Friday night we parked in downtown Austin on a side street to go see the bats under the bridge. When we parked we paid thru 5:30pm per the blue box (said that from 5:30pm to 8:30am it is free parking) that dispenses the parking tickets to put in the windshields for these 8 spots. However, come to find out there are 2 signs about 1/2 block apart, and about 8 ft off the ground on poles that state that after 7pm the 8 spots and 1 on the other side of an alley become Valet parking spots and are a tow-away zone. Of course we didn't see that because the signs were so far apart and high in the air that we didn't see them while looking for a spot and paying attention to the 3 lanes of traffic on the street. So the vehicle was towed.

Now here is the problem, in Texas only the registered owner of the vehicle can get the car out of the impound lot. Hence, we weren't the owners, Dollar is. The local Dollar is independently owned so they couldn't sign the car out only the Corporate office in Dallas can. So we call Dollar in DFW only to find out that they don't have the letter that needs to be faxed to the tow company, and the letter has to be notarized before it will be acceptable. So we ask when they can fax that letter to the tow company so we can get the vehicle out. We are told that the Corporate office is the only one who can do that and they are closed from Friday at 5pm until Monday morning. There is no way for us to get our vehicle back until Monday morning. Also it should be noted that since we weren't the owners, anything in the vehicle was off limits to us until the car is signed out, luckily we had dropped our luggage off before going into the city.

So because Dollar has no emergency contingencies in place for THIS kind of emergency we had to rent another vehicle (this time we rented from a different company). Then because we couldn't check the vehicle out of the impound lot before 48 hours we had to pay an additional $50.00 for a certified letter (required by law if the impound lot has a vehicle over 48 hrs) that had to be sent to the owner to inform them of where the vehicle was. Also, because we couldn't get the car out until Monday we had to pay for impound lot storage fees of 22.00 per day for Saturday and Sunday also (they charge an additional day fee if the vehicle is there at midnight on any night).

So because Dollar has no one on call in case of an emergency over the weekend hours it cost us an additional $200.00 . While we were willing to pay for not seeing the signs, we shouldn't be stuck with paying for extra costs because Dollar wants to rent vehicles to people 24 hours a day/7 days a week but only wants to service them during the business week. Apparently they don't care if they cost customers extra money because they don't want to inconvenience themselves on the weekends on don't have anyone on call just in case. People would be better off paying extra to companies who value their customer and have procedures in place to cover all possible emergencies. Lesson learned here, watch where you park if you are in Austin, or anywhere in Texas and 2) don't rent from Dollar until they amend their policies and practices.

Our complaint to the corporate office has so far been ignored - it has been a week. We would be willing to testify about our experience if it helps prevent anyone from dying. Enterprising attorneys need to track this company.

The worst was on the way back. As I did my online c'in, I arrived at O'hare, one hour before my flight. I delivered the car, and started to wait for the shuttle to take me to the terminal. As the shuttle bus did not leave on time, a entered to the building and asked what is happening. I've been told that as I'm the only customer, the shuttle will wait for the next group of customers... Even if I begged, I had to wait there for more than 30 minutes, and therefore missed the flight.

I arrived to Florida, at 1:30 AM, and started the car only at 3:30 AM. Each transaction in Orlando Dollar takes at least 30 minutes. They had 2-3 personnel and only 6 customers when I arrived, and it took two hours to get the keys of the car. The first car had problems with the breaks. The second car a bad battery, that I had to jump start using some help around, as Dollar Emergency Number called me back only after 1 hour, and told me that the help is on the way, and may arrive in one hour... The last car was the only decent car that I ever had during the entire, and last experience with Dollar Rent a Car..

I rented a 15-passenger van from Dollar rental car from 8/14/09 - 8/16/09. Approximately 0.4 miles from the rental location (driving at approximately 30 mph) the rear passenger-side tire BLEW out. I did not drive over anything. There was heavy traffic on Kennedy Blvd and none of the other cars had problems. I've gotten flats before and this was VERY different. As I was driving along I heard an explosion. And because traffic was heavy i drove 0.4 miles to the rental location so that I could stop safely and examine the damage. Upon doing so I saw a LARGE hole in the tire - appoximately the size of two fists - on the SIDE of the tire. Dollar is not threatening me to charge me for the tire, the rim, and all damages incurred because I drove it 0.4 miles at 5mph back to the rental location. I am convinced I was given a faulty tire. Please hold.

Ordered the car over the UK web site, paid for a Charger or similar for one night at half price, guess what, it was a similar, a group of c*** cars to choose from. Don't touch Dollar, they might be the cheapest but there's a reason for that !

I rented a mini van from union city dollar rental in atlanta georgia for a trip to canada.While in canada i had apparently driven on a toll road and i incurred a toll of 13.99 dollars.I had no idea that this was a toll road.I undertook this trip in august 2008.Dollar rental sent me a notice 2 weeks ago(july 15th 2009) stating that they had paid the toll off and charged me not just the toll but also a 25 dollar admin fee for a total of 39 dollars.

First off, the girl who rented me the car told me that the credit card companies had changed and that they were not paying for damages so I should take the CDW. I did take it since I was too tired to figure out who to call and what to do. (I planned on calling and changing it if I found out it was covered but because of her "scare" tactics, I ended up paying almost double what I would have paid). When the car wouldn't start, I called the 800 number for roadside assistance. They said it was my problem. They were very rude stating that "they didn't have any way of knowing if I had left the lights on or something".

I have never had a rental car company take the attitude they did. It's a longer story than what I will write here. I called my AAA number but before they got there, a young lady (student) helped us and I tipped her $5 and canceled the AAA call. We made it home (Sunday night) then in the morning, I got the next door neighbor to jump the car off so I could take it into town and turn it in. I was supposed to fill up the tank but since I couldn't turn the car off without having someone to jump it off again, I didn't. They originally fussed about that but then agreed when told it was against the law to fill the car up when it was running. I don't know if I was overcharged for the gas or not.

I'm also tipping the man who jumped it off for me. I will definitely make sure everyone knows of my horrible experience. It was over 100 degrees in that parking lot while we waited for assistance. In addition, they charged me $15 for an early return that would not have happened if they had been helpful and taken responsibility for a vehicle they rented me with a dying battery. I do not know if they knew the battery had problems but since it didn't recharge, there was definitely something wrong with the car and I don't think I should have been charged for the early return. They also charged me an extra hour which I would not have had to pay if it hadn't taken me an extra hour to get it started in the morning.

Booked a car at dollar for a 24 dollar a day rate. They did not have any car except a PT Cruiser which I did not want... so to make a long story short... my upgrade to a decent car costed me about 50 MORE dollars a day. they were literally just doing a switch and bait, to get you in and then you are stuck... they took me for everything I had and when I said I was going to go down the street they told me there were no cars anywhere, RIGHT... tertible...

On June 10 2009, I rented an Economy car from Dollar Rent a Car at Jackson Hole Wyoming. When we arrived to pick up the car we were told by the rental agent (a young Russian woman in her mid twenties) that the car we had rented was not suitable due to all the snow that was in Yellowstone Park. She said she had just been there and that the car we rented was too small and light. She also stated that another couple had just returned a car because they could not navigate the roads. We were concerned enough to rent a larger vehicle at a much higher expense than planned.

Imagine our surprise when we arrived at Yellowstone park and did not find a flake of snow on ANY of the roads even those at high elevation. I have sent them a few photos of the roads.

I reserved a vehicle through Expedia for a car rental at Dollar at the San Diego airport. The reservation was for thee days for 89.70 including taxes. At the pickup location in San Diego I requested an additional day of rental and an upgrade. The person told me that he could upgrade me to a Dodge charger and that the total would be 289.33. He read the terms of the contract to me and then printed it out and told me to sign for declining the insurance and p;inted to the total as 289.33 and told me to sign the agreement. I did and returned the vehicle in time on the fourth day.

I later learned that they charged me 289.33 for a one day rental and then three days of late return fees for an additional 319 dollars. I complained and they told me that I signed a one day contract but admitt that that vehicle nor any that they rent rents for 289.33 per day. In looking at the contract I noted that the contract is not in my name...they can't explain that. They simply state that you signed the contract and we are not refunding any credit to your card. I then went to American Express (who I now find have a business interest in Dollar..they partner up on special rates) American Express now says that they contacted Dollar and that they told American Express that they have a valid contract and that they will not give a credit. American Express simply stated the merchant told them that erverything is fine and that I will not get a credit on my credit card bill. The correspondence that Dollar sent to American express is addressed to two seperate names and American Express still doesn't get it.

I'm being told that I went through 6 tolls without paying and need to pay $3.00 and additional $25 per violation and hit our credit card without notifying us beforehand. We never go through tolls without paying and every toll we went through had a gate. Secondly, we never went to the locations they listed. This is a huge scam and I would like my money back.

I rented a car in Feb. I was mailed a parking ticket for a date that I did not rent the car. They charged my credit card!! I am still disputing this charge. Don't rent from Dollar in Washington DC. Not only are they unprofessional they are rude.

Quoted 79.36 for a two day rental and charged 169.69. No one at customer service will pick up the phone (on hold for an hour before hanging up) and the auto response email said I would hear back in 5-8 days (it's now 15 days) suggest Budget - I was charged less than what I was quoted. A total of 185.00 for four days!!

I picked the rental car on Saturday June 6, 2009. I received the paperwork and went to the rental lot to get the car. The employee out there didn't want to come out of the booth to conduct the inspection and said the car was fine. I did my own inspection and found a 5-6 inch break in the front fender. I told the employee this and he quickly noted it on the paperwork and said they don't worry about that stuff. The rental car was also filthy with trash left in it from the previous rental. A few days later I picked up my other rental car from Enterprise and left my wife with the one from Dollar. I was in town for business and she came along to visit friends/family so we needed 2 cars.

On Thursday afternoon I was done with the business portion and returned my Enterprise rental car ( I rent from them almost every week and have never had a problem). We then went out to dinner with some friends a few towns over. Coming back from our friends house I was stopped by the local police for failing to have a state inspection sticker on my car (NH state requirement). The police officer was nice enough not to issue me the citation, which he legally could have done, and recommended I exchange the car for one that is legal to drive in NH.

I went back to Dollar and went to exchange the car. The girl at the service counter had already been called by the Police department so she was aware of the situation. The didn't have another car in the rental class so I either needed to pay $10 more per day for the remmaining days or downsize. I wasn't willing to pay more so we got stuck in a small car. Every car rental place I have ever done business with always upgrades you if what you rented wasn't available, but not Dollar. So I ended up with another dirty car, but it did have an inspection sticker.

We returned that car on Saturday June 14, 2009. I noticed another car being returned at teh same time with no inspection sticker so it seems to be a reoccuring theme for this location. I then had to go debate the billing with the rental employee because I should have had 10% off for using my AMEX card and the employee during the exchange said I would get 10% for having to go to a smaller car. They finally made those adjustments. I had also asked to have my wife removed as the 2nd driver during the exchange on Thursday but they said only the manager can, I am still working on contacting her.

I work as a regional manager for a large company and I am will be making this story known to them so they do not make the mistake of using Dollar Rental Car for any business or personal car rentals. The company wasted my time having to drive back to the rental place to exchange the car. They also wasted the police officers time, pulling me over and running the plates and my license. As of that date it appears they are still renting cars that should not legally be on the road by failing to get the mandatory state inspection completed.

On June 10, 2009, I rented a car inside the terminal around 2:00 pm and was directed to the rental garage to pick up my keys. Upon arrival there was no agent in the garage, so I waited a few minutes. It was about 90 degrees, no note for the customer and no phone numbers to call. I called the toll free number and explained the situation.

While on hold with the toll free number, I proceeded back to the terminal to find out waht was going on. The agent from the toll free number came back on the line and informed me that she could not get an answer from that location and I would need to go back to the counter and speak to a manager.

Once back in the terminal, the agent (not the same one who rented the car to me) gave the other customer their keys and directed them to the garage. I explained to him that I had been waiting in the rental garage for over twenty minutes with no assistance and no one answwering the phone.

I asked for the manager and he explained that he was the only persons working, so I asked for the manager's number or to have the manager call me. He called the manager on the speaker phone (Christy) and she said she was busy renting cars and instructed him to call Bill. The agent called Bill, and while explaining the situation he did apoligize and said there wasn't anything he could do. He tried to explain to me that it was in the middlle of a shift change and I told him I did not care if the shift was changing or not, they should know how to instruct the customers no matter what. He asked me what did I want him to do. We started yelling at each other on the phone, so I told him I would call the corporate office and hung up.

I want Dollar Rental to understand that my time is very precious and that is not something they can give back to me, so it needs to be highly respected. I expect a management team to be able to take care of customers during a shift change not matter what time of day the shift chang is and the customers need to be more important than the employees going home.

I took the keys from the counter and proceeded to the rental garage with my luggage for the second time. I found the car and documented all the damage. Still there was no agent in the garage over a half hour later. So I jsut drove out of the garage with the car.

As soon as I got onto the interstate the brake light came on and I had to pull over. The light went off so I proceeded. After making a stop and gettign back ontothe interstate, the brake light came on a gain. This time I was in heavy traffic and did not stop, but the light went off. Upon stopping for gas, I realized that the gas tank spout was not connected to the car. I am not sure what the safety precautions are on that and don't understand how they could rent a car in that condition. I am due to return the car tomorrow.

I rented a car from Dollar Rent A Car Kearny,New Jersey location. When I picked up the car the location manager wrote on my contract the returning time is 12:30pm Saturday. When I returned the car on Saturday 12:30pm the location was closed. I called the 1-800 toll number and the sale rep told me the location has after hour service and that I could just drop the keys in the drop box. To make sure I was not going to be charged for extra (extra two days for Sunday and Monday until they reopen) I managed to get hold of the location manager and she said I could drop the keys in the drop box without mentioning i would be charged.

In fact, the only thing that printed on the contract was the 12:30pm time I should return the car. You know what's next, they bounced me back forth saying it's each other's responsibility to take off the charge. So far, I haven't heard anything back yet. $127.60 extra charge

First of all I agree that I am responsible for forgetting my CD's in the car but. Once I had discovered that they were forgotten in the car I went to the outlet and asked after them. I was informed by the lost and found department that the car had been rented out and the cleaners had not found anything. I was promised that a note would be put on the account that when the next renters returned the car they would be asked about the cd's. It was not one but 22 cd's in a case. I had to call them back and ask and was informed they were not found. I suspect that the cleaning crew did find them and they just kept them. Also I was quoted one price on the website and charged considerably more on my credit card. I will not be using dollar again.

Dollar claims that I missed a $.50 toll booth. A letter was sent to me asking me to pay an additional $25.00. When called to tell them I did not miss a toll, I was told I did, and I had signed an agreement that claims I agree to pay the $25 if I do not pay tolls. The woman than hung up on me. I believe that Dollar is scaming its customers.

Made a reservation for a Minivan for pickup in Knoxville and return in Memphis. Two weeks later they inform me I have to return in Knoxville instead. RATE IS: 1 Week at $279.00 per week. Unlimited mileage. 1 Extra Day at $49.00 per day. Base Rate: $328.00. Total Estimated Charges: $461.65. Reservation with a different company, two weeks later was 400 more

I arrived 1 hour late to pick up Standard SUV rental with Dollar Rent a car in Savannah GA. I was told they no longer had the SUV, but I could rent a minivan at a substantially higher rate than the reserved price. The Dollar representative was not sympathetic or even trying to help me as I was stranded needing the car. The reservation was held with a credit card guarantee, and if I was not going to show up without cancelling I could have been charged a penalty. I was very surprised they had sold my car, but I'm sure it was for a much higher rate than my weekly rate!

lease agreement, I noticed there were several places to sign, but I just signed without further looking into detail.

However when I returned from my trip, and my credit card bill showed that I
got charged for an extra US$156.95,
I was very surprised about those charge, I called their customer service center, they told me that I had
choosen several optional packages they provided, such as the Pass 24 ($18.95),

LDW1(Loss Damage Waiver)($124.95), etc. I was shocked, I didn't know I have choosen this options, plus nobody at the service counter did explain or simply told me that they were going to add these options to me, they just asked me to signed something at that time. Also, regarding to the Loss Damage Waier, I booked the car using my credit card, and I know my credit card already covered me for this, There was no reason for me and them to add this duplicate coverage. So

I asked the customer service representative for a refund, they refused, they said as I already signed for those and benefit
from those service. I argued with them that I even didn't know the existence of these optional items hence how do i

benefit from these, they just didn't listen to me.

So I filed a complain letter from their website about this. According to

their statement, I should be able to get a reponse within 21 days. However I waited for more than 1 month and didn't hear anything back from them. So I filed a second complain letter again saying how careless their company is for a customer, finally somebody sent me an email to me, he said the samething as what they said before and exclaimed the case was closed. I was very disapointed, how can they just close a case without listen to the customer's words. And when I returned argument back to him, he just refused to further reply to me anymore.

From what I experienced, I had very bad feeling about Dollar Rent A Car, I swear I will never chose this company again.

I and my family received a pre-paid van from Dollar on 14 April 2009 and then obtained an additional item, a sat nav system at a rental cost of $11.99. After 4 days the unit stopped working and I identified the fault as the plug on the power cable had some part missing. I telephoned Dollar to report this and to make sure that I was not charged rental for the next 10 days.

However, when I returned the car on 28 Apr the clerk told me I would be charged. After some dicusssion and mentioning the involvement of my credit card company he said that I would not be charged. He folded the paperwork and returned it to me and follishly I did not check because I assumed him top be truthful.

When I returned home and checked my credit card on line I found that not only had I been charged for the 10 days rental but another $149.00 for the replacement of the power cable. This was totally unexpected because I had not damaged the cable, only inserted it into the cigar lighter.

The $149 dollars charged is a blatant rip off because a new cable can be purchased retail for $20. Dollar clerks can lie, they can charge what they like for anything they like even though the customer is not at fault.

Their customer service is not a service merely a way they have of putting off the legitimate complaints of their customers. My only hope now is for my credit card company to obtain a refund, failing which I can only write to the CEO at Tulsa and hope that he can ensure that the mission statement of Dollar Thrifty Automotive Group is followed. I am also telling any friends who intend to visit the USA not under any circumstances to use Dollar.

I reserved a vehicle for a 5 day for a trip to San francisco CA. I made the reservation in san diego and when i got to the airport to pick up my car i was charged $180 more in fees and surchages that were not disclosed at the time of the reservation. I was told if you dont like it don't get the car. I filed a complaint and have not been contacted by Dollar rental car

Dollar Rental location.They will upgrade you everytime, and tell you they do not have mid sixe cars!

What I wasn't told was that I was being charged per day for the insurance, so I now have a charge of $119 on top of my rental fee of $118, plus the other little charges the like to throw in. When I called to complain the only thing I was told was I signed the contract and there was nothing they could do. The gentleman on the phone was sure to break down every detail of my charges on the contract that I signed which the person at the counter conveniently failed to do. You need to be an accountant to understand all the figures they detail on their contract. Bottom line, always read and ask questions before you sign anything.

I fly into the Bay Area very frequently and am an Express member of Dollar. My last three rentals have left me with numerous difficulties and very poor service from Dollar. One rental from Oakland Airport was a car with a faulty turn signal. I was required to drive it to SFO to get another car. I then came into SFO on March 11, 2009 and received a car that seemed all right.

On the 12th, the low tire pressure light came on. I called and was told it was my issue and to get the tire filled with air - or I could drive it to Oakland or SF airport for a new car. I filled the tire with air, as I did not want to drive vaery far with low tire pressure and difficulty in driving. The driver's rear tire was at 10 psi. I told the Dollar raod assistance person that I had a mediation the next day (the 13th) and a flight out of SFO right after the mediation and did not want any difficulty getting to the airport or making my flight. I was told there would be no problem.

On the way to mediation on the 13th, the low tire pressure light came on again. I called Dollar's road assistance again and was told that I would have to pay for a tow company to come and put on the spare, although the car was supposedly new. After waiting 2 hours, I found that the tire change did not help the situation. I told Dollar that they had to get me a new car that was safe to get to the airport. Four hours later, they had a horrid car towes in. I had to leave and stop the mediation 8 times to address the problem. I was treated shabbily by Dollar personnel.

On March 21, 2009, I rented another Dollar car from Oakland airport only b/c all other company's showed very high rates (apparently due to Spring break). When I arrived, there was a line of about 6 people all waiting for car with no car except 2 Seabrings. I was given one of them, which had not been cleaned b/c there were empty water bottles on the floor of the back seat and the car was dirty on the outside. I asked why students on Spring break were given prioity over regular Express members. I was not given an answer.

I took the car - then noticed that the entire car shook when I stepped on the brakes at a speed of 50 mph or more. When I drove at lower speeds, there was no vibration. I called Dollar's road assistance again and was told that the break rotor was bent and would cause the vibration once the car warmed up at higher speeds. I waited until after 11 pm for a new car - had requested a Kia or another economy car and was guve a bright orange-gold Mustang with faulty turn signals. I was so upset that I called and had them tow this car away as well. I was promised four times that a supervisor or manager would call me. No one called.

I finally reached a supervisor called Jason who hung up on me when I started calmly to explain all the difficulties. I called back and waited on the line for supervisor Randy (no last names are allowed, per the representative) for 25 minutes before hanging up. I sent Dollar a letter demanding full refunds for the last two rentals and demanding $900 for three hours of my time, explaining that I had spent much more than that amount on their car troubles that had placed me at risk. They have yet to respond.

I lost a number of hours of sleep and work time trying to solve their problems.

AT East elmhurst NY. Dollar Car Rental. But, I rented the car online the amount stated $53 on carrental.com. To begin, I printed it out and never received a confirmation.So luckily I had this printout. so when i arrived at the dollar car rental I was told that because I am from the bronx i am going to be charged an additional 53 dollar. Since we did not have the extra funds the sales rep knew this nad by the way her name was Karen S. She said since you have an american express card National car rental will do it for you. We was sent out the door.

Of course, when we arrived there, they didn't have any more vehicles and we was sent out the door once again. so when we returned I was told to call the 866. the contract doesn't say that we are going to be charged and additional $53 because we are from the bronx. we called dollar car rental and spoke with someone by the name of rebecca rep id no. is 59448 and was placed on hold for a long time because we asked to speak with a supervisor. the supervisor told us to speak with the manager there on the premises. Which you can see is a run around getting someone to answer my questions. her name is samantha 67583. I want someone to explain why I was charged an addtional amont. This is discrimination!

the price is out of my league

I rented a vehicle from Dollar Car Rental a month prior to leaving for vacation. The car rental we secured quoted a complete price including taxes $160.00 upon picking up the vehicle, we we charged much higher fees. The bill came to $560.00. That is twice as much!! If they are quoted a price they should honor the price!!

In January 2009, my husband and I rented a car int he Dallas airport. We were not aware that Dallas had the toll tag camera lanes. California has toll lanes but they are clearly marked with label and toll amounts. We were never informed of the Dallas area toll roads or offered a tag. These toll roads are all around the airport. Two months after our trip, we received a letter stating that we had had 2 violations on the toll roads and our credit card was being charged $25.00. We were given a complaint number to contact and were so poorly treated.

I was simply asking for Dollar to help their customers with information on the toll roads. Their agent informed me that I should have known better and it was all my fault. I asked to speak with their supervisor and received better treatment. Then this week we receive a photocopy of the sites where our violations were suppose to have happened. There was no formal letter with those photos. Dollar's customer service is so poor. When I read your site and found others in similar situation, I realized that there is a company problem with this agency. We will not be using them again.

I was traveling on government orders on Mar 15,2009 and had reservation with Dollar. Upon my arrival I phoned the 800 number and informed them that I would be arriving later that night. They told me that it would not be a problem.My plane landed at 10:40pm and I called the 800 number over six times and each time they told me the driver was on his way. Long story short by 12:30am the driver never came and I ended up getting a more expensive rate with Alamo. I think that dollar is very unprofessional and need to fix this issue so noone else will have to go through the pain and hardship that happen to me.

I recently rented from Dollar at Love Field in Dallas. I paid for a toll tag and the toll tag did not work. I pulled up to a toll tag booth and the gate would not open. There were ten cars behind me. I was trapped and the other drivers were mad. I complained to Dollar and they would not refund the amount I paid for the toll tag. Unbelievable.

When returning our rental car in Orlando, Dollar Rental was notified that I thought I missed a toll on the first day of our rental. This violation occurred in the first 30 minutes of driving on the Florida highway. Unfortunately, SunPass in Florida is very different than E-ZPass in PA. The E-ZPass lanes are mostly located on the left side of the highway; not the right lane. Since I was getting off at the following exit, I thought I was in the exit lane not the SunPass lane.

When I returned the car to Dollar Rental, the gentleman told me not to worry about it; this occurs frequently and there should not be a problem unless our car had been in several violations. I received a citation notice on 2/24/09. I immediately contacted Dollar Rental and treated with very arrogantly. I was basically informed that we had no recourse; my credit card was already charged.

I went to the Florida's Turnpike Enterprise website. The procedures state if using a rental car, the agency should be notified. As stated above, this procedure was followed. This site also indicates if a toll is missed, continue through the plaza and then mail in your payment. If I had been instructed to do this, I would have immediately sent in our $.50 toll. Since we did follow the proper procedure outlined by Florida's Turnpike Enterprise, it is our belief that Dollar Rental intentionally misrepresented the correct steps we needed to take in order to rectify the situation.

$25.50

I made an online car reservation with Dollar Rent a Car through Car Rentals.com. The reservation specified the date and time of pickup and dropoff (Feb 21, 9AM to Feb 23, 6PM) and gave me a quote of 2 days at $24.80/day, with the total including taxes and fees, $71.93. When I got to the Dollar Rental counter at the Airport, Irene and her manager Fran, refused to give me the quoted price insisting that the quote I was showing them was a known computer glitch on the part of CarRentals.com, where it mistakenly thought my requested pickup and dropoff times were only 2 days rental when it should be a 3 day rental.

Computer glitch or not, they need to honor the price they quoted me, especially when I have it in print. Otherwise, this is considered BAIT AND SWITCH, which is illegal. To make matters worse, while I was at the counter, Irene called the 1-800- Direct to Dollar representatives that was printed on my quote to have me speak with a representative there (Robin, agent #12783) to try to get my quoted price honored. The agent on the phone also refused. This wasted another 30 min of our time at the counter on top of the 45 min we already waited in line to get to the counter since there were only 2 agents working.

I want Dollar Rental to know that they can't quote people one price, have them come in to their business, and then charge them a higher price because this is illegal. I kept explaining this to all 3 agents, and they did not seem to understand and refused to honor my quote.

When I got to the Dollar Rental I told the girl waiting on me that I wanted the cheapest economy car and no extra insurance...after several attempts at trying to get me to upgrade, the girl finally gave up. Once again I told her no extra insurance because we have AAA insurance coverage and that we never take the additional insurance. Her co-worker also heard me say no additional insurance I signed my initials in 3 places and was in a rush to start traveling before it got too dark. It was the first time I was traveling alone and asked her if she would be so kind as to give me directions to Ocala...she said, just get in the middle lane and follow the traffic. Thanks a lot! I did just that and ended up going the wrong way unable to get off the expressway because now I was driving over a large body of water on both sides!

It took me 5 hrs. to get to Ocala instead of 2hrs. The worst part was when I got my charge card and was charged 100.00 more than what my confirmed reservation quoted me for $129.14 instead of 240.32.True, I did sign my initials but No means No and she had charged me the additional insurance! I'm sure this young girl made a comission on me...She should have the 100.00 deducted from her pay and should be reprimanded.

I will dispute this matter and will think twice about going to Dollar Rental in the future and will also pass the word to my family and friends.It is a shame because we have dealt with Dollar Rental for over 10 years and never had any problems with this company before. When I spoke to customer services, she said it was too bad because I got the insurance coverage already and she couldn't do anything about it. Yes, insurance that I told the girl twice that I didn't want!

I had a serious car accident on October 20, 2009 in a rental from Dollar. Instead of the company being considerate or understaning the seriousness of my injuries, I am being charged $499.00 for a stolen GPS which occured when a Virginia towing co. towed the car where ever because the vehicle was missing for 8 days and all my personal belongings, clothing, jewerly, suitcase, and toiletries were gone. The companies supervisor of customer relations, Ms. Britni refuses to take my phone calls and insists I am responsible for all stolen merchandise.

After the accident, I was helicoptered into VMI - Virginia Medical Institute and placed in the trauma ward for 6 weeks with 2 broken arms, the left one shattered severely. The rental contract was from 10/20/08 to 10/21/08 because I was visiting my ex husand for a hearing and I live in Florida. My mother flew into Richmond and stayed with me at VMI since my entire family resides in FLA. My hospital, ambulance and helicopter fees, were over $20,000.00 out of pocket I had to pay. It is in such poor taste that Dollar Rent A car is holding me responsible for a GPS valued at $499.00 according to them. I can purchase one for under $150.00 in any store locally. The truth of the matter is the car was out of my possession for 8 days due to my hospitalization in Virginia.

heloo i went to pr n rented a car with dollar n when i got there first they asked me for my credit card not telling me the fee of 500.00 of like a security insurance where other companys only had a fee of 200.00 so i did not take the car but they had alresdy charged my card n now that i did not take the car after a number of phone calls they still have not refunded the money back to my credit card all i want is my money put back n it has been almost 1 month since i went to rent this car please help me asap

I booked an Mid size SUV for a week through the Internet, my fare was $289.99 for the week and I ask for my 10% amex discount i was told that it wasnt valid even though it was posted all over there website. I gave up and found a 5% but only use that if i paid $379 a week. I said oh great i can 17 if i pay $100 more. No thanks. i spoke with the ladies Julia Manager and Lesile and Steph. They Dont have a clue as to what Customer service is and told me they didnt car if i rented from the another company. glad they domnt work for me.

few days later Kathleen from Custom Service returned my call. told me she was going to take care of it if i faxed the Price agreement. which i did. 3 days later marandia called me but could supply me with a return phone number. Said we are going to make this up to you. and Julia is going to call you from the Saly lake city office.. No call from Julia. who was allready rude to me to say if you the other company was cheaper I would have already booked at reservation with them and wouldnt be bugging earlier in the week.

I cancelled and refuse to guive them a red cent of my money. I was on the phone with the local rental company Rent a wreck and they were pleasent and offered to pick me up at the airport in SLC though there located off airport. Thanks Tony!!! you know how to take car of the customer. on another note i used to refer Dollar. to my clients here in Boston never again Dollar you blew it... as i am tired of typing but will continue to tell every one i know never to rent from Dollar or thrifty as a matter of fact again.

servic e was aweful! So slow! not helpful. will not rent from dollar ever again. now no cars available. will spread this experience to all who will listen

On returning the vehicle (very early in the AM) I obtained a computer receipt for the return of the vehicle. While on the return flight home, I relaized that I had, in fact, been billed $99.96 for additional insurance - for 4 days!!!

When I called their customer service line, I was told that I had declined only 3 of 4 additional insurances and that because the line item for the forth insurance type was on the receipt, too bad for me.

So, lesson learned CHECK THE AGREEMENT CAREFULLY before you leave the rental kiosk. I though, in good faith, that I had initialed declining ALL additional insurance. Due to an error on the part of the employee checking me in, I am now on the hook for $99.96 plus tax.

I rented a car at Dollar Rent A Car on Jan 16th to the 21st at Atlanta Hartsfield Jackson International airpor.On the 21st at 12pm the car I had didnt want to start so I was stuck by my hotel I called road side assistance they came and towed the car and they did give me another rental for the day.On the 21st when I returned the car at 8:20pm I was only supose to be charged with just the taxes of the car which was $87.30.I was charged the $87.30.The problem is that a week later I was charged a Tow fee of $290 that nobody told me that I had to pay a tow fee for the car that wouldnt start the car should of been maintenance before they gave me the car.

me I was being charged for the taxes of the car cause the car was reserved from Expedia.com which was already payed for.I do want to fight this case cause this shouldnt be allowed for them to just take $290 out my account without my permission or letting me be aware of any extra fees the day I returned the car.The charge of $290 was debit out my account on Jan 29th.On Jan 31 35 dollars was debit out my account I dont know what the 35 dollars is for rite now im reporting this company to NYS police Department and the District Attorneys office and The FBI.They took money out my account without me being awar they didnt give me any more infomation about why they took 35 dollars.

Upon renting a car from the company and picking up the car late at night. We had a loud grinding noise and the front end was shimming. Took the car to the Jacksonville NC location, (our destination) to trade it in and they said they had no cars to give us. We asked for compensation, the clerk then called the customer service number. WHere I spoke with a representive who assured me we would be compensated for the condition of the car once the car was turned in.

As of this date we have received nothing. THe car was not only in bad driving condition, but it was filthy on the inside, which we had to clean up. We have emailed customer service and filled out a form that they had emailed us. We fill we should get some of our rental fee refunded due to the product sold not being up to the companies,(Dollar Rent A Car)specifications.

I have never accepted additional coverage with any rental car I have ever used. As we proceeded with the paper work he asked me to initial in two places and sign at the bottom of the agreement. I did just that as I have done many times before. As went down stairs to get the car of course it was not ready for us they had to wash it which we ended up waiting another 20 min. At this point I have invested about 60 min in just getting the car. Later that night I looked at the paper work and noticed that the billing rate was about $60 higher than what my confirmation was set at.

I immediately called dollar to ask them why this was and what I could do to resolve the issue. I of course navigated my way through the phone lines and finally got a representative on the phone and they said our computers are updating you will have to call back at a later time I can not look up any reservations. As I got busy on my trip I figured I would handle all of this when I got back home.

So I did just that I called the customer service line the day after I had returned the car and the automated message stated they were receiving a much higher call volume than usual(funny I wonder why) I wanted for 45 minuets on hold and never once did I get through. The next day I called again I got the same automated response and finally after 50 minuets Cindy answered and asked how she could help. I explained to Cindy what had happened and that I had verbally refused any additional coverage on the vehicle.

She asked me to look at the pink contract to see if I had initialed for any additional coverage, sure enough the guy at the counter had slipped that in when I specifically told him I wanted no additional coverage. Cindy the replied and said there is nothing I can do to help you out you signed for it therefore I can not refund you any money on your reservation. After 25 minuets of arguing with her I asked for her supervisor and of course she was not immediately available. I left her supervisor Mary Graham a message to call me back about this.

The following day Mary called me back to see what was going on. I went through the same process with Mary that I did with Cindy the day before. She basically said you signed for it so I can't refund you anything. She later said that she can refund me the money if she wanted to but she wont because I am wrong and she is right. I argued with her for about 25 minuets and got no where she would not budge. I ask her if she knew she was going to tell me no even before she called me and she said yes I did. This is the customer service you can expect from Dollar, long lines, no cars, and horrible representative service, oh and employees that will sneak in charges. I wonder what the CEO would say if he knew these issues were really happening.

I will never rent a car from Dollar again. They charged me for prepaid fuel when I verbally refused it. Tired and mindful of others waiting behind me, I should have noticed it on the contract anyway. They GOT me. I had a conversation with the counter man about what he was offering and he completely did not explain what he was actually doing. BE WARNED that if you should have any complaint, they couldn't care less.

I rented a car for 2 days. During the rental period, I called their 800 number and extended the rental period to 8 days. When I return, I was charged a Late Fee. I complained and they agreed to remove it. But they lectured me that this is what they do even whenever I change the rental period even if I called them and they agree. If that is what they do, I think it is an unfair tactic to get extra revenue. At least their phone agent must tell customers that they will assess the late fees. I am hoping you can stop this bad practice.

I reserved a car with Dollar Rent-a-Car online for my daughter and received a confirmation within an hour or so. When she arrived at 11:00 pm she was told that they never received the reservation even though she had the confirmation page and they said that they would not honor the rate contracted for. Then they said since she was still 24 that she would have to pay an additional $25 per day, which I understand, but was not disclosed. Next they demanded a deposit of $250, again which was not disclosed. She did not have the extra $250 and was therefore stuck at the Sacramento Airport at midnight alone. I am not happy about the indifferent attitude of Dollar and their staff.

My daughter had to find another rental company at twice the price which cost her an additional $55. Dollar should be required to honor a contract with a customer. I know the dollar amount is not a lot, but when a father does his best to assure that his daughter has a smooth trip to a job interview, this kind of treatment is not helpful.

I made a reservation online for a weekly rate and the estimated total came out to: $98.00, when I flew into the Vegas airport to pick up my car I was then told in order to insure the car it would be an additional 35 dollers a day making the total now $421.00!! Triple the original cost, when I asked for a lower bracket of insurance he said that there was no such thing and laughed at me! I feel scammed and disappointed! First and last time I will use this company!

I booked a Dollar car on Orbitz at $25.74 per day. I am laid off from work and had to visit my father in Philadelphia who had been rushed to the hospital earlier for an emergency. I carefully planned this trip and had a budget of $250 for an airline ticket and a rental car. I was to meet a friend the second day of the rental so I called to get a quote to add a driver which we did on the second day. I was quoted an additional $7 per day and the second driver agreed he would pay the expense since we investigated and understood it would not be more than $25. Since I had confirmed by phone and already had a contract which I read when I picked up the car, I did not know that Dollar would cancel my original contract without notice or giving me an opportunity to decline adding a driver.

I mentioned in the office that I was quoted $7 per day to add a driver. The agent instead created a new contract as if I were just picking up the car and it was triple the amount of the original contract. The agent never said anything about what he was doing or indicated my contract would change or actually be discarded. Ordinarily a reasonable person expects and receives this notice customarily. Otherwise if you called for a quote you expect that the quote is what will be added.

I asked the manager Mahamadou Sissoko to adjust my bill to the original contract. He pretended he did not have the authority and told me I had to call the corporate office in the morning only they could make the adjustment. I told him I could not pay the $330 and my daughter who was there told him also. He told my daughter he did not have to talk to her and he told me if I did not pay it, it would be forced from my bank account.

So that is what happened Dollar Rent a Car took money I had reserved from my mortgage and my bills on a fixed budget while I am out of work. I filed a claim and no one has responded to my claim. I filed a report with BBB and I looked up Dollar PHL airport, they have an unsatisfactory rating because they ignore BBB complaints. As a next step I am filing a complaint with the Federal Trade Commission and I recommend everyone who has been cheated by Dollar Rent a CAr do the same. Also write letters to the head of Dollar rent a Car, R.Scott Anderson, Director. In addition write your Congressman and ask them to institute new legislation to prevent Dollar Rent a Car from abusing its customers. And if you can go on court TV and fight them. Even if we cannot win we can expose them for these injustices

I reserved a car well in a month in advance over the internet. I got to Boston's Dollar rental location by the airport and received very unprofessional, immature, incompetent, obnoxious, inappropriate and poor customer service from the Dollar representatives in that office. They put a "bank hold" on my Credit Card (check card) to the tune of $300 for an $82.85 rental for the weekend. Not being able to have my funds available because of the "bank hold" was absurd. This is not good business as I communicated to the rep who I handled my account that I had both pages of a "quote" I received from the internet for the car which was $81.77.

There was no car there which again I had previously reservation for, I was told I had to wait and that I could pay more (which would have taken my total to $179-26) which was totally unacceptable (the reps there were not customer serviced focused as the line was long while they were talking about they had "hangovers" and that they wanted to get their weekends started). An African gentleman ahead of me had came from New York and reserved on the internet also but he did not have the full 2 pages of his printout and he came storming back into the office when he noticed the "large" difference in prices. He was told by the rep who worked with me "Too bad I guess you have to pay the new amount Chief!!!"

I mentioned to the rep that I had both pages and he just "sneered" at me like I was wrong for having my information (I do not like being treated like I am a "novice" to renting cars of will accept someone trying to "pull the wool over my eyes". I was not pleased the rep told me I could wait for a car and that there were 2 people ahead of me (those 2 people did not budge from their seats while I was dealing with the rep for 30 minutes while I left they were still waiting) again this is "poor customer service". I saw a couple who rode from Chicago to Boston leave in a "huff" after being put through the "wringer" and go over to Avis and rent a car with no problem before I was even through with dealing with the same rep they had. I couldn't believe the rep put her through the same thing and my fianc who was traveling with me overheard the couple talked about being "up charged" a larger amount than what they had been quoted.

When they left my fianc noticed that they were taken care of better and more quickly over at Avis. There would be no use to reserve in advance if the quality of service was going to be so bad. I do not believe that I was out of place as I was given a vehicle which was much larger than what I had reserved (I feel to have to put more gas into the car to strip my finances I really do believe that as there was no offer of a car which is what I wanted) which was not prudent as I was only there for the weekend and unbeknownst to the rep. I truly do not feel I should be charged for such a "horrible" experience and also offered some type of exchange (which I will gladly decline or accept based on what it is) to make the situation whole again. I have not had any prior negative experience with Dollar and do not feel I should accept such poor service.

Another rep in that office (a female) attempted to step in and provide me with "I have a headache just take what we are giving you just because you have printout doesn't mean anything" she was not the rep working with me but was about 6 feet away. She also led to a "horrible" experience being condescending. Again, I look forward to having my complaint address professionally and promptly as I still have a "sour taste" in my mouth from the experience as many people in line could not believe what was going on there that day (9/5/2008).

I rented a car in St. Louis, MO on October 7, 2008 from Dollar Rent-a-car. I looked over the car, even though it was a rainy night, and I signed off that it was ok. I was the only person in the car the entire time during my rental period and I never opened the passenger car door. At the end of my rental period, I parked the car in a lot of cars and walked in and returned the keys. I got a receipt but no agent ever inspected the car before handing me my receipt.

It wasn't until a couple months later that I received a letter telling me that there was damage on the car totaling 665.50. I called and explained that the damage was not caused by me and I asked her to send me a picture of the damage which she did over email. It was clear from the picture that someone left the car door open and backed into something. I knew that there was no way it was me as I NEVER opened the passenger door.

I found the entire thing suspicious but feel trapped. I never had anyone inspect the car after I dropped it off so it is their word against mine! What can I do? I have pictures of the damage. The damage appears to have been caused by someone who had the door open with the car moving.

I was stuck in traffic on the way to LAX and could not refill the gas tank on a Pacifica, the tank was half empty. Dollar charges me $6.99 a gallon and 11 1/2 gallons to half fill a Pacifica car ??

On 11/24/2008 gas in LA was running about $2.29 a gallon.

so I was stuck with an gas charge of $80.39.

I rented a car and drove it 35 miles the entire weekend (I had it parked at my brother's house almost the entire time). I had documented damages when I left the lot when I originally rented the car. I dropped it off and then everything was fine until I got a notice in the mail and a call from a Dollar employee stating that I had caused damages to the car, they wanted my credit card number, and they wanted to charge me $550.

First of all, the damages were pre-existing. I don't think they really cared about that. When I called, they were very unresponsive (never answered the phone) and they did not return my voicemails. Dollar was uninterested in returning my calls, they were uninterested in my documentation. All they wanted was a credit card number to charge me for damages that I was not responsible for.

The mileage on the auto repair shop report was 325 miles more than I had returned the car with and according to yahoo maps, the auto shop is less than 5 miles away from the Dollar rental office where I dropped the car off. The date of the auto shop's report is the day after I dropped off the car. Where did the 325 miles come from? I finally gave up calling the claims office of Dollar and called their corporate office. I told them about my situation and that I had the documentation to show that all damages were pre-existing.

Also, I told them that I was going to report them to FL's district attorney and that I suspected fraud. I wanted to see the checkout records for the car from the last 4 renters of the car that I had rented to see if they in fact had rented/returned the car in perfect condition. I faxed in my documentation and a few weeks later, I got a letter stating that they (Dollar) were dropping the claim against me. How do consumer's know that Dollar is not submitting the same damage claims to multiple people? How am I supposed to know that the damage the I saw on the car was not damage that had occurred months before?

I flew into Nashville and American Airlines had made a Dollar Car Reservation for me. Unknowing to me when I used my Visa Debit card when Dollar Car used my debit card it also did an inquiry on my credit report. I was unaware of this policy and never told about it until I got a copy of my credit report and saw Dollar on it. It make a ding on your report if you have to many inquiries. I should have been told about this and I never was told or I would have used a credit card.

I am buying a home and it caused the credit report to show too many credit inquiries on my credit report.

MYself and three other guys returned our car Sunday Nov 2nd 7:30am. At the orlando airport. This would be within our time so we would not be charged an extra day, also I noticed that if you submitt frequent flyer they charge you .95/day. This added another 7.60 to the bill.

When we pulled in to drop our car off, the attendant said pull forward as there were cars behind as well. I went to my gate as did the other three. I did not get a receipt as I was counting on my good buddy to do so. He later told me the attendant was nowhere to be found and they needed to get to their gate. M0nday November 3rd I called dollar to check and follow up and make sure the charges were accurate. The representative informed me my account was still being processed. Call back in a few days.

Thursday, Nov 6th I called and I was being charged thru tuesday nov 4th. I spoke with a lady there and gave her information and also had to fax in my flight intinerary showing that I flew out sunday Nov 2nd. She also inaccurately took info and submitted to an express account rep who then emailed me saying that I owe for the two extra days. I now have called my credit card company and have disputed the amount. What about the attendant who is an employee? It shouldn't be too hard to find out why he didn't close our account at 7:25am sunday Nov 2nd. I still needed to credited for another 40.00 for the extra day we did not use> right now I'm being overcharged 117.00

I have 3 hours into this. I'M out 117.00

The desk agent tried to upsell me from a reserved wild car, which he assured me was a PT cruiser. When I respectfully declined, he presented papers for a Kia Optima instead. I was then told that the 'reservation system tells us what kind of car you can get' and if I wanted to change I would have to take the worst car on the lot, a subcompact Suzuki.

I was told the car fleet was the exact same as the neighboring Thrifty rent a car, and I might not even get a car there. Having made a reservation there as well, I tested the agent's truthfulness. There it became apparent the dollar agent tried to defraud me. The choices were wonderful at Thrifty, I was rented a Sonata Limited with heated seats, XM, and sunroof for a very reasonable rate.

Beware Dollar, it's worth a little more to go with any other company.

I called the OK DMV they said nothing was wrong with my DL and it is against the law and the rental car people are not allowed access to information about DL. So that is lie two. They refused to rent me a car. While I was on the side lines they had turned away two other customers.

I asked to speak to a supervisor he called her and hung up the phone and said she said she was to busy to talk to me. I insisted to talk to her, he gave me her cell number and she was furious and told me she couldnt help me if it said my license is invalid they would not rent me a car. I asked the man if they had run out of cars or something he said no, sorry I cant rent you a car.

So I went to another place at the airport, they ran the credit card and drivers license with no problems. They said if Dollar could not rent because they have no cars they have to pay the difference. SO they lied and said the Credit card was no good, I proved that to him there, then it was the drivers license.

So how can I get reimbursed the extra $150.00 they cost me?

First he ran 3 cards through said they were denied I called the cc company they said nothing has been run through. I went back he then says well now your Drivers License is no good. I called the DMV they said it is against the law for them and they have no way of accessing those records. So there is two lies. Refused my speaking to a supervisor.

Another rental place said they were probably out of cars, or they didn't want to honor my internet reservation because the fee was 52.00 less then they could rent to a walk up. What do you do now? DON'T rent from DOLLAR

Cost me 150.00 more than I had planned and delayed my trip by 1 1/2 hours.

We make reservations for a car rental from April 9 to April 14 with thrifty using travelocity. We got to the desmoines airport in Iowa, there our bill for the whole week including a full tank was given to us and my husband paid with his credit card, we never got a copy of the contract back. We reserved with thrifty , but charged by Dollar , because the employee was working for both booths. We never got any receipt back since they told us to drop the car keys with the contract in the box, and they will send the contract.

The billed and got paid and we are still witing for our contract signed. we send the reservation code with the fare travelocity gave us and there is no way the amount they charged was real. there was something fishy since the beginning.

the charged his card twice the amount and when we complaint , they justify the charges on different ways, even charging $49 for the late return ( 4days) when we didnt, then they change the version, and the amount of the charges but more than $800.

I arrived at the Dollar Rent A Car lot at the Chicago O'Hare Airport on 9/10/08. The agent brought around a '08 Chrysler Sebring. The agent left the driver's side door open and I proceeded to load my family and luggage into the car to drive to my destination of lodging. At this time I opened the driver's side front door (for the first time) which caused a dent in the front panel due to the door being misaligned.

I phoned the rental car customer service agent and explained the situation. He reassured me that I wasn't liable for the damage because I didn't cause the door misalignment and therefore I should explain the situation upon return of the rental car at my normal drop of date and time.

1 month later I have received a bill from Dollar Rent A Car claiming that I owe them $654.40 USD of damage. I've spoken to the Damage Recovery Agent, Connie, and her supervisor, Gira, multiple times. They have called me a liar and have repeated that I was responsible for the damage regardless of my claims for any form of arbitration or discussion.

First, I am a travel agent. I have rented from Dollar twice. The first time in July/ August I had to make a trip to the Tennessee/Arkansas area because my mother was very ill. I rented a car for one week, but kept it longer. I called Dollar and extended the time period (prior to original return date). I was assured there would be no late charge. When I returned the car, I was charged a late charge plus another error on extra driver. I called Dollar and they did remove the charges. This car was rented in Memphis, Tennessee.

On my recent rental,in Nashville, Tennessee, the same situation arose. I rented for one week, called and extended, was assured there would be no late charge. When I returned the car two days early, I was billed for the entire time asked for, plus billed for a late charge. I have made several calls to their 800 number. They refuse to credit my account. So, my question is: Why was I credited in the first situation and not credited on the second?

I might add that their customer service stinks. Do you think I will be renting from them again OR referring my clients to them? I don't think so!

On 10/02/2008 I went to the Dollar Rental Car website at dollar.com and checked their daily and weekly prices for a Compact Vehicle and I noticed that the prices are $84.00/Week and $14.77/Day respectively. After noticing the price difference between what I had to pay for the Vehicle and what they had posted and adverted on their website I decided to return the car back to them. Therefore, I returned the vehicle back to the Dollar Rental Car Store at their San Jose location after one day on 10/02/2008. They charged me a total of $112.00 for one day.

It is understandable that there are price differences from day to day, and based on whether or not someone makes the reservations ahead of time versus doing a walk-in! The bottom line is that charging $59.99/Day for walk-in, and posting a price of $14.77/Day for a Compact Vehicle on their website is not right and should be considered misdirecting the consumer and should be noted as price gouging. A price difference of $5.00 to $10.00 per day based on different situations and criteria can be justified, but not a price difference of $40.00 to $50.00 per day!

Based on the advertisement from the Dollar Car Rental Company itself I am disputing the charge of 112.00 I had to pay for the Compact Vehicle I rented from them for one day on 10/01/2008, and I am asking to be reimbursement the price difference between $59.99 and $14.77 for a total amount of $45.22 by the Dollar Rental Car Company.

On 10/01/2008 I rented a Compact Vehicle from the Dollar Rental Car Store at the San Jose International Airport location for one week for a total value of $362.00 including all other charges. At the time when I was signing the contract I was only told that the price was $229.99 per week. I was not told that the price for renting a Compact Vehicle was $59.99/Day by the front desk clerk!

On 10/02/2008 I went to the Dollar Rental Car website and checked their daily and weekly prices for a Compact Vehicle and I noticed that the prices are $84.00/Week and $14.77/Day respectively. After noticing the price difference between what I had to pay for the Vehicle and what they had posted and adverted on their website I decided to return the car back to them. Therefore, I returned the vehicle back to the Dollar Rental Car Store at their San Jose location after one day on 10/02/2008. They charged me a total of $112.00 for one day.

It is understandable that there are price differences from day to day, and based on whether or not someone makes the reservations ahead of time versus doing a walk-in! The bottom line is that charging $59.99/Day for walk-in, and posting a price of $14.77/Day for a Compact Vehicle on their website is not right and should be considered misdirecting the consumer and should be noted as price gouging. A price difference of $5.00 to $10.00 per day based on different situations and criteria can be justified, but not a price difference of $40.00 to $50.00 per day!

I am disputing the charge of 112.00 I had to pay for the Compact Vehicle I rented from them for one day on 10/01/2008, and I am asking to be reimbursed the price difference between $59.99 and $14.77 for a total amount of $45.22 by the Dollar Rental Car Company.

I reserved a Kia Rio (or similar) economy car, online, by Dollar Rent A Car, to be picked up Monday, Sept. 15, 2008 at Tucson International Airport and to be dropped off Sunday September 21 at Phoenix Sky Harbor Airport. On the 15th we arrived at the Dollar Rent A Car counter at the designated time to pick up our car. We were told that there were no cars available but that they had an arrangement with Alamo to rent us a car and that if there were any discrepancies in the rental price, we would be reimbursed. The gentleman who helped us was very apologetic and helpful. I was a little disappointed as I had made my reservations on June 18th and now I was being told they did not have a car for me.

We called Dollar from the Alamo counter and explained the situation. The person I spoke to told me to wait a minute and began talking to someone in the background. While I was waiting for a response, the Alamo representative began talking to me as I explained my frustration with the situation. She made an innocent comment stating that Alamo did not have a policy of overbooking. I replied that I think that would be a good lesson for Dollar. Immediately, the Dollar representative began yelling at me on the phone stating that he did not appreciated my attitude and that it was uncalled for. I asked if he even knew what I was responding to. He said no. I then told him that based on the situation that DOLLAR had put me in I was being more than cooperative. I had not raised my voice, I had not cussed, I had not complained a SINGLE time.

He continued to berate me at which point I became upset and let my husband deal with the problem. He hung up the phone and went back to the Dollar counter where the same representative, whom we later found to be named David R, continued to be uncooperative and kept insisting that he was just trying to help us. My husband replied that we appreciated that but the only way to help us was to get us a car. He even tried to tell my husband that just because we had a reservation, it did not guarantee that we would have a car. I think he should be shown a dictionary as the definition, by Websters, of reservation includes an arrangement to have something (as a hotel room) held for one's use ; also : a promise, guarantee, or record of such engagement. By the very definition, a reservation is a promise or guarantee!! My husband finally had to become firm with Mr. R and miraculously, a car was found for us. I truly believe, that had my husband not intervened, Mr. R would have continued to be disrespectful and bully-ish to me and I would have been left high and dry. As soon as a man entered the situation he became accommodating and helpful.

I feel that I was disrespected as a customer and a person. The simple fact that we had a contract for services to be rendered, that initially the company was not going to honor, is enough for me never to use the company again (much less recommend it to others). Combine this with the horrendous attitude and customer service give by Mr. R, and the situation is even worse. I cannot see how this company will continue to survive when there are so many other choices out there. I suggest a change in policy and better employee training. My experience was (negatively) unforgettable.

Several days after retuning the rental car I received a letter from this company's Vice-President quoted as follows: After your return of out unit 7583, a Dodge Caliber, upon inspection the vehicle was found to have damage to the driver's door handle (attempted break in). As you did not accept the Collision Damage Waiver nor was this damage noted on the Ready rag that you signed, you will be hearing from Khoury-Alternative Claims shortly regarding the repair/replacement costs.

There was no damage to the vehicle at time of return. The vehicle is either not damaged or it was damaged after I return it and prior to their inspection or someone at Dollar Rent A Car damaged it and they are trying to get me to pay for it. In any case, I have no intention of paying for any damage that was not there at the time I returned the vehicle.

We were told to pick out a vehicle and proceed out of the garage. Took us four vehicles before we found one that was clean. Checked for all damage, dings and scratches and noted on printed slip provided by DOLLAR. Noted with the "exit agent" that the car only had half tank of gas. Noted on our rental contract to return vehicle with one half tank.

DOLLAR WILL BE HARD PRESSED TO SEE ME AT ANY OF THEIR COUNTERS AGAIN.

When I arrived in Sacramento, the man at the counter asked if I'd like insurance, I showed him the reservation through Orbitz that indicated the insurance policy. The amount they charged me was $143.12, which seemed high to me, but I thought maybe I'd been mistaken and the insurance was not prepaid. When I returned home and checked my receipt and original reservation I realized that it was in fact prepaid and they'd charged me twice for the same insurance. I called the number above and spoke to Jacqueline who refused to refund any part of the money they charged me although I paid substantially more than what the reservation stated.

Their online quotes are misleading and they charged me for an insurance policy that was already in place and paid for.

Rented a car from Dollar 9/5/08. The Agent did a quick walk around the car with me a noted minor scratches on the car. When I returned the car they did another quick walk around and stated the car was fine. As I was walking toward the airport a representative from Dollar chased me down and said that I the very bottum of the windshield had been chipped while I had the vehicle. I stated it was there when I rented. They stated since I did not note it on the inspection I was liable.

I know this very small chip in the windshield was there when I rented. All they keep saying is that you signed a contract and you didn't note that it was chipped so you owe.

No I have wasted at least over an hour of the phone several times with Dollar bloodhounds who are trying to collect $75 dollars from me. This is total [lie] and I will not pay for something I did not do.

Upon arriving at the airport I had to wait 30 minutes before the driver came to pick me up since they are at an off airport location. When the driver finally arrived he put me on the phone with someone from Dollar rent a car who told me they had no more cars left.

They said I had reserved for 10:00 AM, but I only arived around 5:30 PM (because my plane was delayed!). So they rented my car out.

I was left having to rent an extremely expense car from another company, seems there was a trade show in town and all reasonably priced cars were gone.

I will never rent from Dollar Rent a Car again!

Extra cost of about 200$ US as well as 1 hour of time after a long plane ride.

I had to go to Durham NC to Duke hospital for testing for breast cancer. I had to rent a car to go so I found Dollar rentacar online. I paid the $37. plus change for one day and a $100.00 deposit. When I rented it she said that the previous renter did not clean the car out and she had not had time to, BUT, if I did not clean it I would have to pay a $100.00 fee. So I cleaned the ashes from the back seat ashtray, The papers and drink bottles from the floor and under the seats.

I get the car back, way cleaner than when I got it, I had over a 1/4 tank more in gas than when I picked it up to make sure I was not fined for that either. She (Dollar employee) said she smelled cigarette smoke IN the car, well nobody smoked in the car but my boyfriend did smoke one in front of the employee, at the back of the car while unloading our luggage, and she knew that. She was going to fine me $300.00 for that but knocked it down to the $100.00 deposit. I was very upset, and called the main office.

That was over 2 weeks ago and I have not gotten one call from them. I finally called them and they informed me the investigation is over and I will not be getting my $100.00 back. That was a one sided investigation, they one listened to her side. Never called, wrote or emailed me. They will get you and you money. I wish I had paid the extra $10.00 Enterprise was going to charge me, they have always treated me fairly. Not Dollar. I am going to dispute it with my credit card company and tell everyone on God's green earth what they did to me.

I live on $637.00 a month, imasgine what someone stealing $100.00 of that did. I have to pay rent, lights, meds, and transportation with that. Losing that much in a month hurts....bad.

This is in regards to a vehicle rental from the Dollar Rental car LAX location that was confirmed online as a one-way drop off to their Lancaster, California location. The total confirmation price was $114.87. When we picked up the vehicle the rental agent gave us a hard time about the drop fee that was associated with the one-way rental. The online system gave us a drop-fee included in the confirmation of $24.99 and he was trying to charge us more. He didn't understand that where we were going was only an hour and 20 minutes from LAX. He kept insisting we were driving too far, which was ridiculous and after a long trip and an even longer wait for assistance his rudeness was not appreciated and unnecessary. He went to his manager who finally told him to do as the confirmation said.

So, we picked up the car Thursday evening and returned it to the location indicated on our paperwork in Lancaster, CA on Saturday the 30th of August (one day early). When we arrived at the location we were told that they don't have the ability to check in the car electronically as they are not 'linked' to the Dollar system. Why would we be able to return the car there if they don't have the capability?? So the Dollar representative HAND WROTE (!) on my receipt that we returned the car on 8/30. Then he called the LAX Dollar location while we were sitting there to tell them the car was checked in.

At this point I was disturbed by the lack of professionalism and sophistication in Dollar Rental Car systems and I had a very bad feeling about the whole situation. We got back to our home and checked our credit card statement to discover that Dollar charged us $454.00 for a two-day rental!!!

I called customer service and after much run-around and holding on the phone (time I really don't have to waste!!) it was determined that they charged a $200+ drop fee for the one-way drop. This is unacceptable and ridiculous, and not at all what I agreed to for charges. Dollar can not just randomly charge my credit card!

It was also determined that they didn't check our car back in on their systems until the 3rd of September when we returned it on the 30th. Also unacceptable. I am very disturbed by this whole situation as not only was I over charged but it hasn't been solved as all they could do is open a case # - no resolution for my time and efforts. Dollar wasting my time and stealing my money doesn't sit well with me. They have permanently lost my business (we travel 4-5 times a year), but in addition I will report this same complaint to every web site out there that takes complaints of this nature. Extremely unprofessional and the lack of customer care is astounding.

The people at Dollar were rude, crude, unprofessional and totally unprofessional. The first car they gave me was beat up and battered with a driver's side window that worked intermittently. I asked if they had anything else and was told to bring it back the next day when more cars would be available. I took it back and they gave me a smaller car (same price, they said). It was too small for the 4 people and luggage in my party, so I called them a few days later and asked if they had something better. The person at the office told me they did and to come on over.

My daughter and I drove over from our hotel only to have the person in the office inform us that there were no other vehicles and proceed to lecture me about the science of renting cars (as if I had not learned the same from the thousands of vehicles I have rented during my 36 years in the Federal Government and personal life). So I then proceeded to inform her about the professional side of managing customer relations (A.K.A., don't rent out [junk] to customers, don't promise them something better, don't lie to them about having something better, and don't act like it is all the customer's fault).

Also, I was charged $213.00 dollars for the 3 days I used their 2 wagons. The original rental was supposed to cost only $320.00 for 8 days. I went to another agency and got a vehicle for the remainder of my trip. More money, but better car. TRied to find a customer complaint location for Dollar, they don't seem to have one on their web site. I will never again rent a vehicle anywhere from Dollar.

Rented a car at Denver International Airport in July 2008. I explicitly indeicated no additional insurance when asked and was directed where to sign the paperwork. Upon turning in vehicle, I was charged for Loss Damage Waiver Insurance at $19.99/day. Upon making a phone call to the location I was basically told too bad... we are not going to do anything about it. When an Dollar employee indicates for you where to sign, as a consumer one has reasonable expectations that Dollar Rent a Car is acting in good faith. By Dollar Rent a Car physically indicating to me where to sign, Dollar knowingly intended to defraud me the consumer. It is clear and evident that Dollar Rent a Car engages in deceptive business practices.

Will be in contact with American Express to resolve this matter.

We were told in person that there was a 48% tax and that a stack of numbers totalled $315.26 with some minimal insurance that was glossed over cognizant that my Allstate high-coverage automobile insurance was adequate. The numbers actuall total $200.31 giving a $114.95 overcharge.

Dollar's website provides, Surcharge Information: Taxes of 18.55% will be charged on the entire rental and, thus, the 48% figure was a fraud. I later discovered that I was paying $22.90/day for LDW1 which IS NOT INSURANCE which figure I thought was the daily rental.

I later was billed $26.21 for returning the car with more fuel than the 1/2 tank obtained plus $7 for an extra hour though it was only 11 minutes over the 10:30 AM time in the paperwork which was wrong because we were told that we could return it adjacent to our flight which left at about 1:30 P.M. I filed a web complaint with Dollar.com on 7/23/2008 and have never been given a response nor acknowledgment.

I've been bilked by $195.41 over the figures originally set out and even $80.46 over the $315.26 figure.

Dollar says there was damage to the car when we returned it. It was very hard to see a slight indentation and no scratch. We were billed close to $400 in repair bills, loss of use fees, and administrative costs. Our credit card handled most of it but I still had close to $120 out of pocket. I received numberous letters and phone calls demanding payment and responded I wanted proof of the estimate and repair. I finally just paid the bill to stop wasting time. Point is - be careful of the low-priced rentals - they may get you at the back end. I paid and am waiting for written confirmation that the deal is over. I will not rent from Dollar again and suggest others avoid them as well.

We were accused of missing the front plates of the car. When I remember exactly that the car did not have the front plate. The employees never return my calls.Dollar Rent a Car charge my credit $250.00 dollars. When I asked for the evidence of what they did with the money,maybe the replacement of plates or just that evidence to be faxed or e mail to me no response.

Our HONESTY was worth nothing and we were stolen $250.00 We still believe we are innocent of this accusation.ThiJs was a total nightmare.I THANK YOU for this space

I had specifically requested to waive all the insurance coverage on my rental car. The rental agent saw that I was having trouble seeing the rental agreement and told me to intial where her circles indicated that I would be denying coverage. On receiving the bill, I discovered that she had circled for me to accept the coverage and added $50 onto the bill for $12.50/day coverage.

I made my reservation via Expedia.com and was confirmed for car pickup at 11:00 p.m. (My flight arrived at 11:10 p.m.) When I got to the kiosk, they were closed down, with no notice of options for me. I went to the parking garage and there was no one there either. Returning to the in-airport kiosk area, I checked for other rental cars and most vendors were sold out. I finally rented one from Budget, at nearly double the price.

My issue is, Why did they not tell me at the time of my reservation that they could not accommodate my arrival time? (I was told by Expedia that my confirmation quoted hours of operation that ended at 11:00 on that particular day, but all other closing times on my 3-rental reservation were for midnight. I frankly didn't notice this one exception.) Expedia said that I would have to take this up with Dollar, because Expedia only works with what the vendor gives them.

My Dollar reservation quoted $75.14 for my rental period. I had to pay Budget $132.78. (Though Expedia quoted Budget rates lower than I paid, the very courtious Budget desk agent said that walk-ups must pay the higher rates.) In addition to the cost, I had to spend significant time and energy trying to resolve the situation. All this was near midnight, making for an even shorter night of sleep that night.

I rented a Jeep Cherokee from Dollar Car Rent A Car at the ABQ airport on 5/14/08. Vehicle needed to be returned prior to the rental agency opening the morning of 5/19/08 due to an early flight home. I specifically inquired of the agent handling my rental about times for returning the vehicle. The agent stated that the standard procedure for early drop off was to park the vehicle in the lot and drop the keys in a provided box on the counter. After expressing some doubt, the agent assured me there would be no problem. Based on our past experience and the agents assurance, I decided to return the vehicle before the counter opened.

At about 4:15 am on 5/19/08, we arrived at the rental terminal. I unloaded my passengers and luggage. The vehicle was then parked in the Dollar Rent A Car lot area at approx. 4:25 am. I inspected the vehicle and there was no visible damage. At 4:30 am we boarded the shuttle to the airport for our return flight home. Imagine my surprise when about 10 days later I received the letter from Dollar Rent A Car. Its obvious that any damage to the vehicle was incurred after I returned it. I returned the vehicle in good shape and I do not see why I should be held liable for what may have occurred in there lot after I left.

I am frustrated that everything came about long after I had left the area to go home! The pictures I have received from Dollar Rent A Car were photocopies with low resolution and showed white specs. There is no way to state whether the white specs were even damage or a poor photo. I have no way to verify any damage to the vehicle. They could easily have been photo-enhanced images. Dollar Car Rental never returned any phone calls made to them to discuss the damage. The matter was instead immediately handed over to a credit collection agency.

I am 3,000 miles away and have no way to prove or disprove my dispute. I had to pay the credit collection agency or risk damaging my excellent credit rating. This cost me $559.53. Furthermore it was intersting that the lady I did manage to speak with at the credit agency stated that this was the 2nd time in 2 months that the same bumper had damage. Quite a coincidence don't you think! The body shop that provided the quote for repair is T.P Body Repair, Albuquerque, NM.

I feel that it is very poor customer service not to mention business practice to immediately turn a claim over to a credit agency without even trying to negotatiate in good faith or communicate with a customer. Obviously Dollar has the upper hand and I am as a customer am a being taken advantage of. What a poor way to do business. I will never deal with Dollar Car Rental again or recommend them to anyone.

Invoice for damages including fees, loss of use, physical damage came to $559.43.

I had a car reserved with a computer Confirmation # and price of $291.63 including necessary taxes. The initial amount asked for upon pickup was 781.75. I argued that it wasn't correct and I was met with that's the deal, take it or leave it. Upon bartering further, the cost was lowered to $420.75. This is still $129.00 over the initial quote.

The fact that a written quote from their offices wasn't honored and I ended up with no choice but to sign the line.

This company did and do rent cars without cleaning the cars first and does not appreciate their customers. The teller is very nasty towards the customers and dont value you the customers business. I advise any and everyone not to spend their money here. The teller argued with the customer and then called the police after verbally abusing the customer and never satisfied the customer.

Took a rental from San Jose airport on 06/06/2008. Returned on 06/10/2008. Paid full $250.11 for the rental. No accidents, no dents. While returning the guy checked the car, charged my CC for $250.11 and give me the receipt. On 06/25/2008, some guy called me, saying that there a dent on the car and the replacement cost is $756. I didnt do any damage. Still the company is saying that damage was done on 10th. If it was not there while returning, it would had happened after I returned.

I dont have protection on my CC. Thats why I'm filing this complaint. I dont wish and will NOT pay them a penny.

My husband and I received a letter from Subrogation Management Team represending Dollar Rent A Car stating that at the time we rented a car in Las Vegas NV there was damage to the car upon return. The car was rented 05/27/07 to 05/28/08. The letter states the date of loss is 06/06/07. We weren't even in Las Vegas at that time. I called the representative stated on the letter and she told me that the damage occurred while the car was in our possession per the information they received from Dollar. I asked her to send the information she had and she emailed me the estimate and pictures of the damage. We rented the car through the hotel and was picked up and taken to a different lot to obtain the car. We returned it at the hotel and was told to park it in any open space with a Dollar sign.

There were not any damages to the car upon return. We provided a credit card as required when we rented the car for damages and chose to use our personal insurance. It is now over a year later and there have not been any charges to our credit card and this is the first we've heard of any claim. I've read on Consumer Affairs numerous other people who have been in similiar situtations. I believe this is a scam. How do I know the damage wasn't done after we returned it? I'm sure it had to have occurred after the fact. What recourse do we have?

I am being charged for replacement of a windshield, and I can prove that it didn't happen while I had the car. On April 6th I rented a Hyundai from the Salt Lake City Airport Dollar Rent A Car. On April 7th I returned the car to switch to a four wheel drive. The time of return is recorded on my copy of the ticket. I parked next to the attendant booth, and recognized the attendant who had checked me out the previous day. I spent at least 30 minutes getting to the counter and arranging the new rental. When I came out the same attendant was there, said he recognized me from yesterday, checked out the four wheel drive for damage, and directed me out of the lot.

A month later I receive a nasty letter from a collection agency telling me that I owe them $273 for a replaced windshield on the Hyundai. The damage ticket records that a large crack in the windshield was found 5 minutes after I returned it, and I wasn't notified and my signature obtained because I had left. There was no crack in the windshield, large or otherwise, while I was driving the car. There was no accident, or incident. Someone identifying themself as Andrew at the SLC Airport Dollar told me their investigation was final, and I could take any complaint to the collection agency. The national Dollar Rent A Car customer service refuses to help saying that the SLC company is a franchise that they have no dealings with. I would appreciate knowing if I could file a complaint with the police.

Refusing to pay will probably ruin my perfect credit rating.

On Saturday, March 15, 2008 I rented a Dodge Avenger from the Dollar Rent A Car - Tucson Airport Office. The rental was prepaid via Expedia, however, I agreed to purchase additional insurance in the amount of $60.93 (including other fees). At this time I also agreed to fuel the car on my own before returning it.

On March 1st, I reviewed my charge card purchases and discovered that I had been charged an extra $97.60. When I contacted Dollar Rent A Car customer service, I was advised that I had been charged for 6.89 gallons of gasoline that was required to fill the gasoline tank. I advised the customer service representative of the aforementioned circumstances and she replied that I would have to forward a copy of the gasoline receipt before they would consider rescinding the charges. I then telephoned an American Express representative and requested a copy of the receipt. I was advised that it would take between 6-8 weeks to recieve the copy. I next sent an e-mail using the Dollar Rent A Car customer service site advising them of the situation. I have yet to recieve a response from anyone associated with Dollar Rent A Car.

I was later advised by American Express that Shamrock Gasoline was not responding to the request for the gasoline receipt copy.

-The gasoline receipt copy will show that I placed almost 7 gallons of gas in the rental vehicle only a very few minutes before dropping the vehicle off

-The checkout sip will show that I traveled 157 miles. The EPA estimates that the car averages 21/30 miles per gallon, or about 7 gallons worth of gasoline. If the tank was full at the time of pickup (as the rental contract indicates), and I drove 157 miles (as the rental company checkout slip indicates), and I placed 7 gallons of gasoline into the vehicle (as the gas receipt would indicate), into what car did the 7 gallons of gasoline I'm being charged for go?

Additionally, even if additional gasoline had been necessary to fill the tank, how can any company in good conscious charge $12.73 per gallon?

To add to my rotten experience with Dollar Rent a Car, I checked my credit card and they overcharged me on every fee they listed. The amounts were over double what they should have been based on the total. Be very careful renting from Dollar Rent a Car at airports becuase they rip people off. And if you're smart, you won't ever rent a car from Dollar at Phoenix Sky Harbor Airport, because those guys are out to screw the customer. Watch your credit card and dispute the charges if they seem out of line. I don't trust these people and will never give them my business again.

I made a reservation two weeks in advance for an economy car. The quote was for $109.00 for the dates of May 2nd through May 5th. This seemed very reasonable. When I arrived at the Orlando Airport counter, the gentleman asked if he could upgrade me to a Ford Edge (SUV) for the same amount. I said no because of the cost of gas. The gentleman then said I could bring the car back on empty with no charge. So I agreed to the upgrade. He expressed that their insurance would be better because I would not have to have any out of pocket money if something happened. I agreed and the total bill then went from $109.00 to $139.00. I gave him my visa to use.

When I returned the car it was very busy and the check in person didn't seem to concerned about the agreement about the gas. I returned the car with 1/4 of a tank of gas. I checked my Visa account when I arrived home and after a couple of days the debit went through for $166.00. Not the $139.00 that was agreed upon. I have tried numerous times to contact Dollar Rent a Car but no one will reply to my emails or calls.

I will never use them again. I was on a limited budget when I took my grandson to Florida. I tried to get the most economical transportation. I could have made a reservation for the most expensive company and still not paid as much as Dollar Rent a Car charged my Visa.

I rented a compact car from Dollar via a reservation 3 weeks before the pickup date. I asked them what kind of car they had in the compact category and they said they had some kind of car or or similar vehicle. I paid $27.00 for a rental over a 3-day weekend, which was reasonable for a holiday.

When I got to the airport to pick up the car, I was listening to the conversations the counter reps were having with the customers. They were hustling them at every opportunity. When I got to the counter the guy tried to actually intimidate me into buying additional insurance for $22/day. He didn't offer it, but bascially tried to use fear tactics to shove it down my throat, saying we recommend you purchase this coverage because our deductible is $500. He made it sound mandatory, and didn't even inquire about any coverage I had on my personal vehicle that might cover a rental. I declined the insurance.

Then I got downstairs and SAW THE CAR. It was a cheap, junky little Dodge Caliber with dents and scratches on the rear, no electric entry, and a hatchback with no cover. Who would ever want to rent a hatchback with NO COVER...so people can look in the window to see what to steal?

Because it was a 3-day weekend at an airport, I got a downgraded, overpriced vehicle. . If I had known that was the ONLY car available, I would have said forget it. I called and asked to speak to a manager, and they said they couldn't connect me. Then I got ahold of a customer service lead at the location. She was irreverant and acted like she was getting paid to not listen. They had already documented my complaints but she didn't bother to read it, because she didn't care.

I rented the car for a partial third day and I was late catching a flight so I had to return the car with the tank half empty, which I normally never do. Between the overpriced dumpy car, the third day early return at the full-day charge, and the 200% profit on the gas ($7.50/gallon), they made a fat profit off of me. I knew I had to return the car early, but the gas rates were criminal. I can't verify the charge of over $75.00 for gas...they helped themselves. I hope they remember it, because they will NEVER get my business again. If I see any other charges on my credit card, I will dispute them and make them wish the transaction never happened.

I rented a compact car from Dollar via a reservation 3 weeks before the pickup date. I asked them what kind of car they had in the compact category and they said they had some kind of car or "or similar vehicle." I paid $27.00 for a rental over a 3-day weekend, which was reasonable for a holiday. When I got to the airport to pick up the car, I was listening to the conversations the counter reps were having with the customers. They were hustling them at every opportunity.

When I got to the counter the guy tried to actually intimidate me into buying additional insurance for $22/day. He didn't offer it, but bascially tried to use fear tactics to shove it down my throat, saying "we recommend you purchase this coverage because our deductible is $500." He made it sound mandatory, and didn't even inquire about any coverage I had on my personal vehicle that might cover a rental. I declined the insurance. Then I got downstairs and SAW THE CAR. It was a cheap, junky little Dodge Caliber with dents and scratches on the rear, no electric entry, and a hatchback with no cover. Who would ever want to rent a hatchback with NO COVER...so people can look in the window to see what to steal?

Because it was a 3-day weekend at an airport, I got a downgraded, overpriced vehicle. I know why they did it this way...they want to coerce you to upgrade, spend more money, and ***** *** on that too. If I had known that was the ONLY car available, I would have said forget it. I called and asked to speak to a manager, and they said they couldn't connect me. Then I got ahold of a customer service "lead" at the location. She was irreverant and acted like she was getting paid to not listen. They had already documented my complaints but she didn't bother to read it, because she didn't car.

Dollar treats their customers [badly] and they act like they're out to [cheat] you. I rented the car for a partial third day and I was late catching a flight so I had to return the car half empty...between the overpriced dumpy car, the third day full charge early return, and the 200% profit on the gas ($7.50/gallon), they made a fat profit of of me. I hope they remember it, because they will never get my business again. I wasted almost 3 hours of my vacation trying to get ahold of someone. If I ever hear from them again before they go bankrupt, they will be reading the documentation of my experience all over the internet and answering to a consumer complaint.

I made a reservation for an economy car (weekly rate) via Travelocity. The weekly rate quoted me online was $279, plus taxes, total $316.32. When I arrived at the location on the day of travel, the agent told me that, not only did they have NO cars, and that I had to put my name on a waiting list of a minimum of 2 hours, but that further, the $279 weekly fee did not apply to me because of my ZIP CODE, and that the rate for me was in excess of $560.

I live in Brooklyn and was told that, if I had checked more closely on the Dollar web page, I would have found a link to special policies that would have mentioned this surcharge. I informed the agent - showing him a printed page - that I had not USED the Dollar web page, having rented via Travelocity instead. I asked how could I have known about this fee since it is mentioned in no way whatsoever on the Travelocity site. He had no explanation, and I left.

I went to the website to rent a car from Dollar, when I got to the Orlando, FL airport I went to the Dollar rental place and gave them my information. The girl asked me if I want anything extra and I told her a GPS, for 11.95 a day more in fees I finally signed for it.

I was unhappy that it is a separate charge but was not about to let that ruin my vacation, we got in the car and all was good, until we used the GPS, most of the places we wanted to go to were not on the GPS, We had to stop for direction more then once just to get to the ocean. When we returned the car, I told them there GPS needed to be upgraded as the newer things in Florida are not even on the GPS, the girl smiled and said oh well, charged my account and walked away.

My husband rented a minivan from Dollar Rent A Car in April of 2007 for our family vacation. We looked over the vehicle for any damage, of which there was none. When we returned the van, we looked over the car again and there was no damage. The attendant did not fill out any paperwork. A year, yes a year, later we were contacted by a collection agency that we owed more than $250 for damage done to one of the doors on the vehicle.

My husband tried to contact Dollar several times. He finally spoke with a representative who said there was nothing they could do for us as the account had been turned over to collections since they had been unable to reach us. Curiously enough my husband had rented a car from Dollar two weeks after this rental and somehow never mentioned any problems to him.

In addition, my husband actually has an account with Dollar. He also provided a valid credit card for the rental and the credit card company was never contacted that we are aware of. We have asked for proof of any damage or any paperwork at all on this rental and have not been provided with anything. The collection agency has told us they will file a claim on my husband's credit because we refuse to pay for damage that we never did. And, of which they have provided no paperwork. I will never rent from Dollar again and I will be sure to tell everyone I can of my experience with such a disreputable, dishonest company.

I originally booked my reservation online for a 3 day rental of an economy car. I was quoted about $25/ day or around $85 total for the 3 days with taxes. When I got to Dollar they started adding on all the extras, including an insurance that was $25 a day! The same cost as the rental. They never informed me that insurance I alrady posess on my own vehicle would cover the rental car. How can they even offer to rent a car without insurance? Isn't it illegal to be on the road without insurance? Anyways, I needed the rental so I agreed to the extra fees. They also hold an additional $75 dollars for any damages.. so why do I pay the insurance?

When I returned the vehicle the agent was obviously busy and stressed out and pointed out that there was a small amount of dog hair and told me that if there were any stains I would not get my damage deposit back. I assured her that there were no stains, and that if she was going to charge my card for that fee then I wanted to be notified so I could come take pictures of what ever they were charging me for. She agreed and I left. When my card was finally charged, the damage fee was on there. I was never notified nor did I have any chance to argue this? how can I defend myself? they could charge every person that comes in with that fee and there would never be any proof.

I was charged additional amounts. Coaxed into an insurance, and charged a damage fee when I didn't leave any damage.

We picked up our Dollar Rental car at the Vancouver, BC airport late in the evening in April (approx. 9:30pm). The garage it was parked in was fairly dark and the car had been just washed and was still wet. We checked the car for scratches/damage and noted several on the rear that were not previously noted. We used the car for 2+ days most of which it was parked in a hotel garage.

Upon returning the car, to what was a very well lit, daytime area (approx. 4pm) we proceeded to retrieve our bags from the rear, (where I might note all previous damage had been noted), the drop off fellow pointed out some flaw above the driver's, left side wheel. Quite frankly, this flaw was virtually undetectable unless looked at from a certain angle with the right light. There was no paint missing (which is essentially what I look for in the walk through) but was basically a very slight dent prior to painting in the rim.

My actual feeling was that it might have occurred in the assembly body line - so slight was this imperfection that after asking several persons to look at it, they eventually found it only looking from a certain angle. Obviously, given the dark garage and wet condition in which I picked up the car you would never notice such a thing. I thought it interesting that after finding this flaw or damage that the drop off fellow never even completed his inspection but instead began to file his report. I might add it was the same person for check in as for check out. I also took several photos for documentation.

I now have a bill for $40 for damage (what can you actually fix for $40?)plus $12.59 for loss of use, plus another $20 for administration fee. Our feeling is this is just a scam to recoup the lack of investiture in their insurance coverage. I don't plan to pay this ridiculous fee either. Most likely I will never rent from Dollar Rental again.

I parked my 2004 Toyota Sequoia at their facility which also serves as a parking facility for LaGuardia Airport. They required I leave the keys. On the same day someone just jumped in my vehicle and drove it away. Dollar did not inform me till three days after the fact which makes recovery unlikely.

This incident ruined our ten day vacation at Disney which was not cheap for a family of six. I bought this vehicle brand new for $42,000 with my annuity which was a lifelong savings which I cashed when I retired. I wanted to reward my family and myself a brand new vehicle. Replacing this vehicle is unlikely because of depreciation I will only get book value

I booked a rental for my son's friend, Raleigh, as he is 21 years of age. My son Brian and his friend Raleigh went to Orlando for spring break. When I booked the car online, I thought the price was fantastic, too good to be true. I then called Dollar and explained that my son's friend was 21 and would be driving the car, but he did not have a credit card. My son has a credit card, and I asked if my son, Brian, could put the charge on his credit card and his friend be the driver. I was told, No problem. I was told that there would be an extra $25.00 per day for my son's friend being under 25 and I agreed to that. After confirming all of this I told me son everything was confirmed.

When my son arrived at the counter at the Orlando International Airport to pick up his car, he was hassled. First he was told that the driver had to have the credit card. Then he was told since my son was under 21 he would have to pay $30.00 per day instead of the $25.00 per day for under 25. I received many phone calls from my son and he was very upset and I don't blame him. Basically, Dollar refused to rent to him and his friend for the reasons stated above. Dollar left my son and his friend stranded. I phoned Dollar and was hung up on twice. Finally when I got through to try and get someone to honor what was confirmed to me, I was told there was nothing they could do. I asked for the woman's name and she told me Kim. I asked where she was located and I was told the Philippians. Gee, outsourcing again. At any rate, Dollar left my son stranded with no way to get to his hotel and they didn't care. I am requesting that something be done about this problem with Dollar. I will never do business with dollar again. I will also spread the word about how they operate. I wound up getting my son another vehicle from another car rental kiosk at the airport. Needless to say, this was nearly three hours after landing in Florida.

My son's friend has panic attacks and was having one when all of this problem went unresolved. He had this attack due to Dollar not letting them rent this car. My son and his friend were exhausted from having gotten up at 6:00 a.m. to drive to Denver and make their flight. They had to wander around trying to get someone to help them. They wound up paying more than what dollar was going to charge for the week rental.

On March 2, 2008, I flew to Sacramento, CA. I went from there to Tracy, CA, to visit my daughter and my new two-month old granddaughter. I rented a Kia Spectra from Dollar Rent A Car located at the Sacramento, CA, airport. I inspected the car, found no problems, and drove to Tracy, CA. I parked the car at my daughter's home. I drove it one time in Tracy, CA, on March 4, 2008. I next drove the car on March 8, 2008 back to Dollar Rent A Car, at the Sacramento Airport. When I got out of the car, the man inspecting the car said that there was a dent in the left front driver door. I looked, could not see any dent, and asked him to show it to me. He pointed to an area on the lower front part of the driver door. All that I could see was road dirt. I said as much to him and asked him to again show me where there was a dent. He kept pointing to that area of the door, but did not touch a specific spot. He had me fill out an accident/Damage/Incident Report. On it, he wrote that there was a dent on the driver door. I wrote that the "Car is in the same condition that it was when I picked it up". Car was only driven to and from Tracy CA. No around town driving.

On March 17, 2008, I was contacted by Mr. Bill Canty,TCC, Manager, Phone: 888-671-1175 X 152, from Dollar Rent A Car, who informed me that I had to pay $575.74 for damages and another $50 for an Administrative Fee amounting to $625.74 in full. I asked him to email me complete information (which he did). One of the documents he emailed included the information about the damages. It shows the primary damage as being the left front fender, and the secondary damage as being the left door (not declaring which left door of this four door automobile). This is quite suspect because on the original paperwork, the inspector for Dollar Rent A Car wrote the damage was a dent on the driver door. Why, then, am I responsible for a left fender also? The black and white photos that he also emailed were so dark that it was hard to see anything. I still could not see any damage on either the fender or the driver's door.

I believe that this is a fraudulent claim by Dollar Rent A Car. In looking on the Internet, Consumers Affairs.com, shows numerous claims about Dollar Rent A Car and what may be fraudulent claims for amounts that are suspicious because the amounts are almost all in the neighborhood of what the deductibles are for the drivers insurance companies; and which, if the driver uses a major credit card, the major credit card provider will cover leaving the driver with a black mark on their own insurance company's record, also.

I have to make a claim for this with my major credit card company as well as my insurance company. I believe this to be fraudulent on the part of Dollar Rent A Car.

I went through a toll booth on the George Washington Bridge and went into wrong lane, so was not able to pay. I sent a check for $25 to to E-Z Pass New York Service Center. I received a thank you letter back and praising my honesty.

I then received a letter from Dollar two months later telling me that they paid the charge. I called them at their designated number and was told they will call me back sometime with in the next 48 hours. I tried contacting them at their recommended e-mail address, and it does not work.

I am writing in regards to a car I had rented on Sunday, June 24, 2007. I am basically writing about the rental I attempted to rent for two weeks but could not because of the car malfunctioning. On my way home from work on July 5, 2007 the steering wheel locked and I went into the wall. I asked for a proper investigation and did not get one. Most importantly, I have yet to get a copy of the car inspection which I have requested. Also, I tried to contact Bryan the manager for the Thrifty Car Rental on 85th Street bet 2nd and 3rd avenue, but also have been unsuccessful. When I would get through to Bryan he would give me the runaround.

I started receiving bills from JNR Adjustment Company, INC, in the amount of $277.95. However, I do not believe I owe money. For one, I was injured due to a brand new car, Dodge Advenger, 2008 malfunction. I know that car was defective because when I hit the wall, the air bags did not deploy, none of them. The stirring wheel had started jerking slightly as I was driving on Wednesday, July 1, 2007. I had reported it to Thrifty, the location I had picked it up (spoke to Renee in person) and was suppose to bring the car back a that Friday, July 3, 2007, days before the accident so that it could be looked at, but I did not have time to do so and instead decided opt out of driving it until I was able to take the car back.

Finally, on July 4, I had decided to drive to work being I work near the office and had planned on returning it that day but was not able to. That night, on my way home from work, the steering wheel locked as I turned on the FDR drive and went into the wall. I had insurance on the car and did not have to pay for any damages. However, the car was so bad and I was in so much pain and I became afraid to drive. The company wanted me to drive the non drivable car back to dollar rental on July 5 after contacting them and I refused and now I am being charged for towing fees. I should not be responsible for this because how could I have drove the car?

Moreover, I am now fighting with the insurance company which was through Thrifty Rentals, to pay the remaining medical bills I had acrued from this accident. I have no intentions on paying any money for towing the car nor for the remaining week left on the rental agreement. Why should I, when the car was in Thrifty's possession or mechanic shop? In addition, I am about to request a refund for the week that I had actually used the car. I do not feel I should pay for that car rental because it failed me.

I was charged for car insurance even though I produced a valid insurance card. I was never told I would be charged double for gas, also.

I booked a mid-size car from Dollar rental car at the Minneapolis-St.paul airport.When I got there they told me that they didn't have a mid-size for me and that they where going to put me in another class at the same price. The sales rep at the counter tried to make a deal with me on an upgrade and I asked her how much would it be? She stated some ungodly amount that was way out of my price range. My fiancee' stated that we could buy a car for that much. We were offered insurance and I declined to take the insurance. We settled for a dodge charger but to are surprise when we went to the car it was a chrysler 300 as we left the state I never used my credit card for anything else until Sunday 2/10/08 before I used it I checked my balance and found out Dollar rental car had taken $1170.00 and then took $ 333.00 out of my account. These amount where not agreed upon on contract or anything. When I called Dollar to discuss this matter I got courteous service the next day it went down hill. I got reps talking very abrupt and hostile because they took my money I feel like I've been robbed and there's nothing I can do about this!!! my contract states clearly that they were only authorized to take out $687.00. there was nothing in the contract about a 15% hold on funds and we were not told that at the counter we were clearly deceived.I would like to know if there is any type of legal remedy I could take on this company. They have left me and my family in mental stess because we are in Ohio with limited funds to get back to Minnesota. There's got to be something I can do !!!

They are causing me undue stress and mental anguish because of this. I don't have the funds on my credit card to return home or get a hotel or even eat. now I have to borrow money and try to get home. I do have a witness to all of this!!! I still have my contract and I have the times and dates of the 2 withdrawls

When we arrived in Orlando we had to put up a $500 deposit for a car rental because we do not have credit cards. The lady said when we turn the car in we would be refunded the cash. When we did return the car (one day early) the lady behind the counter said she had to get the manager to get the cash from the lock box. She went over to the manager and without checking the lock box, the manager told her they would mail us a check because they did not keep that kind of cash there. We were told a check would be cut and sent to our home within 5 days. That was January 2, 2008. Today is February 11, and we still have not received a refund. My husband called the Orlando rental office, and the man he spoke with said it sometimes takes 10 working days. After 10 working days, I called Orlando. The lady said I would have to call Corporate because that is where checks were issued. I called corporate and spoke with a lady who said that Orlando had not turned in a request for a refund. She said she would turn it in, and I should have a check within 7 days.

Seven more days passed, and I called back. I was told that it would be Feb. 8 before a check would arrive. On Feb. 8, I called again and was told that it had been sent to Accounting; however, since Accounting did not keep notes on the computer, then the person I was speaking with could not tell me when a check had been or would be mailed. I am on my way to call them again today.

I came in from California to visit family on Dec 10, 2007. I rented a car from Dollar because it was about 2 blocks from my daughter's house and the most convenient. After we picked up the car, the weather was so bad that I didn't use the car for the first couple of days. When I was going to go to my son's house for the day, my daughter told me the rear tire was low so she took it to the service station and put air in it. We called dollar and explained the situation and the first thing they said was that we would be responsible for replacing the tire if they found it to be damaged. We again explained that it was not even used yet and it was sitting in front of the house. They didn't want to hear it.

My daughter got on the phone and told them we would not pay for the tire because it had a slow leak when we received it. She also told them the exact tire involved and didn't have to do that. We could have just put air in it, never said a word and turned it back in, but we are honest folks and didn't want anyone else to have to deal with this.

I then went to my sons house and returned later that evening. The next morning, I was going to go to my other sons house and the rear tire was again very low. So, we put air back in it, and decided to return the car (on 12-12) and rent from a more reputable place. We went to turn it in and my daughter paid for it with her American Express card. She was again told we would have to pay for the tire and she told them we weren't responsible. I want to also let you know that the weather that day was horrible and the parking lot was an entire sheet of ice. We couldn't get out of the lot BECAUSE IT WASN'T PLOWED and had to get help from a local dealership. Anyway- my daughter paid and I subsequently got a bill on my Discover card for the entire projected amount of $435.83. I spoke to Dollar and they told me I owe $115.75 for the tire. I called my daughter in NJ and had her call Dollar as well. She called and they told her the $435.83 was being credited back to the account eff 12-17. At no time did she say that we were being billed for the tire. Now, I get my 2nd discover bill and they are in fact, billing me for the tire. My daughter has called numerous times without satisfaction and is taking it upon herself to just pay the bill and get it over with. The windows were not cleaned, the car stunk of smoke and there was no washer fluid in it. DO NOT RENT FROM DOLLAR, I never will again.

We took a vacation in Las Vegas in May of '07 and had no damage occur. In January of '08 we get a letter saying we owe $100 the deductable that was not covered. Screw Them for ripping off their customers.

I was sent to a collection agency because I would not pay the adminstrative fee. No proof that repair was made and that it cost that much. Spent several hours away from my business collecting paperwork that Dollar should have collected.

I rented a car out of Dollar rent a Car, LAX for a period of 3 days, over the new year weekend. A few days after the trip, I noticed a charge of 372$, instead of 280$. I called up customer service and figured out that I was being charged for an additional day. The time-out on my receipt was 1543 hrs and time-in was marked as 1615 hrs. I find two things deplorable:

1) The 1543 does not take into consideration the time we spent going out, finding a car, coming back in to complain that it was dirty, make some changes to insurance etc, go back out and finally drive out of the lot at 1645.

2) Since they don't go out of their way to be particular about time-out, it is amazing that they are so particular about the time-in. Most rentals that I have been with have been fine with an hour's period of grace for time-out, because they realize that it takes longer than just signing the dotted line and walking out of the building to actually start driving the car.

Anyways, I had to make a couple of calls to dollar. I must say their customer service was good enough to refund the extra day. But I still do not like the sneaky, under handed way in which this was done. My friend who returned the car should have waited at return, till the guy signed out and delivered the receipt. But since he had to rush to catch his flight, he did not do this critical step. I recommend that people always wait and get their final receipt, before leaving the place.

Dollar charged multiple additional charges that were not disclosed. They also claimed that snow chains would be available, then at the time of rental we were told we don't provide snow chains in the state of New Mexico.

I faced $150 of overcharges.

At time of rental 5/7/2007, the Dollar sales rep asked me, "Would you like to purchase Toll Bypass Service for $8.95 per day or would you rather pay your own tolls?" I replied that I would pay my own tolls. The rep had me initial the contract stating that I declined the Toll Bypass Service. The contract states that toll road violations will be charged $8.95 per day plus a $25 handling fee per violation. I intended to pay my own tolls, not to violate them. Leaving the airport on Highway 121, a road I had traveled in the past toll free, I saw a few signs mentioning toll road ahead, but saw no booths. The road was under construction and I guessed that the booths were not yet installed. On 8/15/2007, I received notice from Dollar that I had been charged for two tolls totaling $0.75 and admin fees of $25 per violation. They charged my credit card for $50.75 for tolls of $0.75!

I phoned their vehicle violation hotline, which was too busy to receive calls. I called back and their voice mailbox was full. I finally reached someone at Dollar, but he was unwilling to drop the admin fees, even telling me that the road was not under construction when I was assessed the tolls! I contacted my credit card company to report it as fraud. After their investigation, they sided with Dollar. A quick Google search of Texas Highway 121 will show that this is the first toll road of its kind in the country, using technology instead of toll booths. How was I to know? Even if I had known, I would have had two options: pay $8.95 per day for $0.75 in tolls or pay $50.75 for $0.75 in tolls.

I am out $50.

The car rental was arranged and paid for through travel agency. Upon arrival the clerk tried to add everything from extra insurance to GPS rental. I declined and advised nothing except what had already been paid for. I was given papers and told to initial several places, sign and be ready to go. After our vacation they billed us $114.53 for optional coverage.

Extra, uncalled for charges. They are crooks!

Used Orbitz to book a car rental online for Thanksgiving travel.

Got a great rate of $207 for three days.

They told me to call the shuttle once I arrived, and they'd come get me at the terminal in about 15 minutes. It took the shuttle almost an HOUR to arrive from the rental location (Which is on-site at the airport.)

When I got to the counter to pick up my car, they tried to charge me $272.

They told me that my Orbiz charge was only an estimate, and that I would have to pay more.

Then they said the money over my quote was for gas insurance. And, they said it would be reimbursed when I returned the car. But, they failed to tell me they'd charge tax on it as part of the initial sale.

I did not agree to the gas tax. I used a credit card, not a debit card. They could easily charge me if I did not fill up the tank.

They persisted in telling me that my Orbiz Final total amount was just an estimate.

It was 1 AM in the morning and I was tired, but I told them I was not going anywhere until they gave me the rate I booked.

The counter guy was completely inept.

A 'supervisor' came over, took off the gas insurance and reduced the amount to $220.

It was $13 over my quote but it just wasn't worth arguing over anymore.

It's NOT the money, it's the principle.

These people tried to steal from me.

It's the LAST time I'll use dollar.

How can these people stay in business?

While I was waiting at the terminal for their shuttle, HERTZ must have been by ten times.

I guess you get what you pay for!

Reserved car a week ahead. Got there, they attempted to pressure me to upgrade,I refused, so instead they wouldn't even give what i reserved, tried to downgrade me instead. I complained to their 800#, was told to go back to office, they would resolve this. Got there, informed again, that can't get car I reserved so I agreed to pay for upgrade. They accepted, kept me waiting for another 2 hrs, then said the upgrade wasn't available either. Ofcourse they didnt even apologise. Worst customer service ever.

I also noticed that they tried to slip insurance past me and charge me for it had I actually rented. They marked i was interested. These dollar employees and the company are crooked. BE WARNED!

A day late for my trip thanks to Dollar and their lies. 3 ticket wasted.

I rented a car from Dollar. When I returned the car and turned it in, the Dollar agent walked around the car with me. The car was clean and damage free. He closed out my account and everything was done. The location of the Dollar return is located quite a ways from the airport. As I waited for the shuttle, the young Dollar agent that checked me in came out to me and offered to drive me to the airport and drop me off for a fee. I agreed and to my surprise he got the keys to the car I just turned in, drove me to the airport and dropped me off. That was the last time I saw him or the car as he drove away.

Thirty days later I received a call from a claims collector for Dollar. The claims collector said I had damaged the car, and he wanted the police report. I told him there was no police report to turn in, nor was the car damaged that I had rented. The collector was emphatic that I turn the claim into the credit card company for that he could process and collect on the claim immediately. I asked him questions about what type of damage to the car he was talking about? He said he didn't have to tell me anything and I got no where with him. My insurance company also got the run around by claims collectors at Dollar. Dollar started hanging up on my insurance company. My insurance company believes this is false claim and possibly a scam. My insurance company nor I have ever heard from an attorney. There has been no notice by mail, etc.

My insurance company has all the documentation and wanted to talk with the young man Dollar agent that drove me to the airport; but Dollar says he is not available, nor is he employed at Dollar any longer. My insurance company says they believe this is a false claim on me. In closing, when I rented the car from Dollar I purchased their insurance full coverage to cover the entire car (it's documented and on my receipts).

Nine months later I have discovered Dollar collections has sent this to the credit bureau on me. Through their intentional abuse of the system, they have damaged my credit. And I'm being strong armed to pay for something I know nothing about.

I received a toll violation in Illinois for $20.00 using a Dollar Rent-a-Car. Dollar deducted an additional $25.00 from my credit card for "administration fees." On this one car they made additional money on the misfortune of their customer.

I rent about 25 to 27 times a year, domestically and internationally. It has happened numerous times now that whenever I book online with Dollar they refuse to honor the BASIC rate quoted online. I am not talking about added charges but just the basic rate. This happened occassionally in the past three or four years and each and every time in the last two years.

For the past two years, the rate charged is THREE to FOUR times the quoted rate, which I ALWAYS print out, EACH and EVERY SINGLE TIME! The last time, I told them to forget it and went and rented with Enterprise if they would not honor the internet rate. The employee shrugged her shoulders. What does she care? She gets paid peanuts and they all appear to have no more than a 10thgrade or high school education. I have had to dispute charges through American Express but American Express does nothing if Dollar does not agree with the amount being in error.

Therefore, I intend to file a complaint with the SEC, FINRA and the FTC, since they are governed by all three and have them investigated for fraud. The corporate office franchises their name and says that they are not responsible for what the franchisees do but in my opinion, they should NOT lend their name to franchisees committing fraud and THAT should be in the Franchise Agreement.

I am out quite a bit of money, especially with the Euro exchange rate and if these agencies find anomalies in their investigation and they are found guilty of fraudulent practices, that should be a basis to not only bring criminal charges but also a civil complaint to recover charges plus punitive damages.

I rented a car from Dollar at the Louisville Airport. I was asked about purchasing assurance, and I explicitly declined, even engaging the reservation agent in conversation about my budget and the overall cost of my rental. I signed and initialed my contract as requested and went on my way. When I returned the car, I was met by the same Dollar agent, who informed me that the amount due was almost exactly twice the amount I'd been quoted. She showed me where I had initialed acceptance of the insurance package, which was, perhaps not coincidentally, priced within pennies of the original cost of my rental. The place I'd initialed did not use the word 'insurance,' but used other, indirect language that seemed to intentionally mask the purpose of the charge. I confronted the agent and repeated for her, nearly verbatim, the conversation we'd had two days before, asking her to acknowledge that I'd verbally declined the insurance charge. When she refused to answer, I requested the opportunity to talk with the manager. The manager did listen to my account of the events, then, without speaking to the agent or to me, removed the charges. I appreciate his intervention.

Situation was resolved.

On Sept. 3-5, I traveled to St. Louis, Mo for a family funeral and rented a Toyota Yaris for two days without incident. I declined the extra insurance when first obtaining the car, checked it over and drove it off the Dollar Rental Car lot. Two days later, 6:30 am, I returned the car. Before turning in the reay tag, I checked it over--no damage. I left the keys inside with the worker and was on my way to the airport.

About a week and a half later I receive a letter from Mary O'Daniels stating that there was windshield damage on the car and that I would be receiving a bill. I was flabbergasted as there was NO DAMAGE to the car when I returned it. I called O'Daniels, left a message and we ultimately started corresponding via email.

I requested Ready Tags for the last ten rentals and she refused. She also refused to produce a picture of the damage. She stated that she knew I caused the damage and that I should talk to my insurance and credit card people and get my end taken car of. On 10/2, I received a bill for $302 for a completely replaced windshield, administrative fees of $100 and one day lost rental revenue.

I am furious as I know that there was no damage to that car's windshield when I returned it. O'Daniels stated that it was a huge crack and it had legs. I think I would have seen something allegedly so big and dramatic. I now do not know how to proceed as I have requested information that I believe I am entitled to and my request has apparently been denied. Don't I have rights?

How do I know that someone at Dollar rental Cars did not cause the damage after I turned in the car. They must have, because it wasn't there while the car was in my possession!

I rented a sedan from Dollar for a 4-day period in April, 2007. I declined all additional damage waivers. I returned the car in perfect condition. I did take note that upon renting the vehicle, a clerk accompanied my inspection of the vehicle condition and provided a form to sign declaring any existing damage. However, no such clerk is present upon returning the vehicle.

Several months later I received a bill for $750 to repair damages to the vehicle. The bill was accompanied by photos of the vehicle and an estimate from a repair shop. There are photos with the license plate, showing modest damage to the front bumper and quarter panel. The damage data all appear legitimate, but I did not cause this damage.

I have not paid and do not intend to pay. They have told me they are turning the matter over to collections.

Now they are threatening to ruin my credit and ask the State of Florida to confiscate by driver's license.

I then went over to Dollar Rent A Car and informed them that I would like to rent a vehicle. I was asked for I.D. and a credit card which I handed to the lady at the counter. She then said O you are from Brooklyn; there is a $55.00 sur-charge for anyone from Brooklyn I asked her are you serious? She replied; yes. Brooklyn has the highest theft, accident, and just overall car damage rate. Because I needed the car I had no choice but to get it. When it came time to complete the paper work I was not given an option as to weather I wanted the optional insurance I was told to sign in 3 places.

I rented a car for one day from 9:30am to 9:30pm and was charged $220.23 only because I live in Brooklyn yet spent no time in Brooklyn. I find this to be geographically discriminatory; or geographical profiling. I can understand asking for a higher deposit to protect company property, but being charged double the price rental and not given options is unfair business practice.

Last October I recieved a notice from Dollar Rent A Car asking for the return of a car that had been rented with my name and address in Las Vegas on 10/16/06. I called them stating I had not rented the vehicle in question nor had I been in Las Vegas at that time. After 4 or 5 phone calls over the first week with their security deptartment. Dollar Rent A Car confirmed with me that the credit card used to rent the vehicle was not under my name, and that it was likely that my Dollar Rent A Car profile(I had previously rented from Dollar Rent A Car) had mistakenly been applied to someone elses rental agreement. I expressed concern over the possiblity of identity theft, but I was told I had nothing to worry about and that they would be in touch. I had not heard anything in almost 4 months until I received a bill from a collection agent for Dollar Rent A Car demanding payment of $9,686.34 for the rental of the car. I once again called there security deptartment and was told that they had been unable to reach me -they had my address and phone number. So they had sent my account to collections. They now needed me to write a statement saying that I had not rented the vehicle nor authorized anyone to use my name for this purpose.I wrote the statement they requested and signed it. Then they needed a copy of my drivers licence so they could compare signitures. All this after they admitted it was probably there mistake that caused the whole mess. I cannot get them to confirm with me that my identity has not been stolen by the person who has not returned there car, but has a rental agreement with my personal information, thanks to Dollar Rent A Car.

I booked a car on Dollar internet page. Received confirmation number. When arrived on Tampa airport, after 24 hrs trip, I was told in Dollar rental office that car is not available, and that there is no car at all due to high demand. When asked what then confirmation means the office clerk responded that it is not binding. I was asked to wait about 1-2 hrs for a car to taken from other location. To make it more strange I was told that there is no car after I agreed on a rent contract and on my Visa card USD 1.900 was blocked. I did not want to wait 1-2 hrs for a car and went to Avis where I rented car. I complained on Dollar web page but I did get an answer.

1. I payed 2.300 USD for Avis contract, 400 more then I would pay for Dollar contract if car was there as booked.

2. On my Visa card $1.900 is still booked by Dollar and I can not still use this money / week after unsuccessful rental/. I had to pay for home rent the following day and I could not because on my Visa card was not enough cash. This was awkward.

I reserved a car online for pickup at the Greenwich Village (New York City) Dollar location for Sunday. Upon my arrival at the location I was told they were simply out of cars and could do nothing about it. I was unable to attend a family function in CT as a result. No retribution or compensation was offered, just an apology and a shrug.

Like many others, I was overcharged for a car that I rented for three days. I booked the car under a package, my husband wanted to upgrade to a mid-size. Once we upgraded, the agent made us take insurance additional $64.00 and did not credit the amount we paid for the rental through the package. So,we paid $258.00 for a midsize car for three days, which is absurd because the average rental rate at the time was about $22.00 per day for a midsize car. I think an investigation should be done on this company. I am a travel agent and I will never use them for my clients again.

DaimlerChrysler Jeep initiated a recall of over 800,000 Jeep Liberties on August 1, 2005. This model was recalled for a faulty ball joint in the suspension which caused the vehicle to collapse and lose steering control. I rented a Jeep Liberty in Feb. 2006. While driving the vehicle it suddenly collapsed onto the front passenger side axle and changed direction by 90 degrees to the right. Steering control was negligible. The vehicle was corrected to the point of averting a head-on collision (to drivers side of parked cars). The correction did not save 5 vehicles that were side swiped. (It should be noted that if this accident occured 5mins earlier it would have happened on the freeway while the vehicle was going 65mph.

On June 18,2006 I rented a car from Dollar Rent a Car. On September 15th four months later _ I receive a call and a letter from their Adjustment Company saying I damaged the car. I had two clients with me when I checked this car in who will testify that there was no damage to this car. The adjustment company sent me a accident report with a signature on the bottom that was not mind and whoever signed this report could not even spell my name correct. The bill is for 187.71. I don't owe this bill - I did not damage this car! I can not get anyone from Dollar to call me back. I have e-mailed the company and called several times. This company should not be able to get away with this fraud!!

I rented a car in Manhattan with Dollar for a week in August 2006. Car was in good shape with some scratches. The guy told me I have to check everything. I did. Came back seven days later the guy got excited about a minor paint scratch on the back bumper which was not on the yellow report card. I was laughing - what a small scratch. The car was parked most of the time and I had no accident at all. Well, you do not know Dollar. The supervisor told me to fill out an accident report and said: It is such a minor thing I doubt something will come out of that. Well, I got a call 2 weeks later from Dollar: 800 Dollar damage.

The Dollar lady talked on the phone about some major bodywork in front as well. I am really shocked. I rented with Avis so many times without a problem, I am a premium member and have so many free weekend voucher I can never use in my life. But Dollar was closer to my home this time - and 50 Dollar cheaper than Avis. Well, I saved money on the wrong side. They do not like customers. They distrust customers. The Dollar lady had not a good feeling about the whole thing as well and offerd me a 50% discount. I took the offer to get rid of the thing. But I never never do rent again from Dollar. Shame on me: In 2000 we had a similar dispute with Dollar but I did not learn my lesson.

I have been denied any relief from Manchester NH airport rental office on contract M0110554 which charged me $95.80 for LDW1 coverage that I did not want and did not ask for. The agent who barely speaks english could not explain why my total was so high- saying it was airport fees. The charge does not appear opposite the initial here spot, but eight spaces below, buried- sneakily- and impossible to find with people standing in line behind me and the agent barely able to speak english. Nate at 603-626-4962 says he talked to the GM who says a contract is a contract so too bad. In addition I had told the agent I did not want ANY Dollar insurance- I never sign up for extra insurance and I assumed that's what the agent wrote into the contract. I am very angry and would appreciate any assistance you can give me.

I rented a car for a week....asked for no additional insurance...the guy in the garage showed me the confirmation but it had added additional insurance.....I asked to have it removed...he said in his broken english...it will be gone but sign here...I did and when I returned a week llater he said I was charged an additional $336.52 for insurance....I tried to argue wityh him but his english suddenly got worse...and there was another group standing next to me with the same type of delima and no manager to be seen.

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I went out to the airport (Austin, TX) today to pick up a car that I had made arrangements to rent from Dollar. We had made the reservation online several days ago. We called last night to make sure that everything was arranged properly and that we would arrive with all the documentation that Dollar would require and that there would be no extra charges for an additional driver. We were told that there would be no additional charge if the drivers were spouses. We got to the airport and found the Dollar counter. It was closed but there was a sign that directed us up to the parking garage where the car was to be picked up. We found the kiosk. The person in front us seemed to be having a problem of some sort. We waited.

When we finally got our turn, the person working the counter tried to charge us an extra $10 because we do not have the same last name. She was sullen and took a rude tone of voice when we told her that we had spoken with someone last night who assured that we would not be charged extra. She finally agreed to call her supervisor who ask if we had our marriage license with us. (Do you carry yours around?) They finally agreed not to charge us the extra.

We made a comment that they won't keep customers treating folks the way we were being treated and the clerk told us that it did not matter to her because they have customers all over the country. This had all taken almost a half an hour. Then, they did not have the economy car that we had reserved and tried to give us a Ford Taurus or a mini van. The who purpose of renting the car was to get better gas mileage than my truck for a trip I needed to make today. The Taurus nor the van was going to help. After spending all this time at the Dollar counter, we did not have time to go to another counter because my husband had to go to work.

In short, Dollar Rent a Car did not do what their website or their employees said they would and the person responsible for their front line of service at the Austin airport was rude and unaccommodating. She should have let us know at the beginning that they did not have the economy car we had reserved.

As it was, I missed out on my trip all together since there was no time for me to make other arrangements.

I reserved two cars through The Travel Agency located in Waupaca. Natalie suggested I reserve two cars from Dollar Rent A Car @ $189 per week, unlimited mileage for our family trip to San Antonio TX. My brother William and I picked up the car rental agreements/receipts at the Dollar Rent A Car counter at the San Antonio airport, then picked up the cars on Friday February 11, 2000.

On the Dollar Car Rental agreements, we were asked to initial seven places and then the clerk showed what we believed to be a fair total of $194.89 for each car. The clerk did not mention at any time we would be charged an additional $80 in special taxes when we returned the cars. My husband and brother returned the cars on Saturday, Feb 19 at 11:10 a.m. I remained at the airport with the children to check baggage.

The final invoice was $321.03 for each car. In the beginning we believed the cost of each car would be $194.89 + $46.89 (for 1 extra day due to cancelation of our flight on Fri 2/18/00--a bad snow storm at O'Hare). But another $79.25 was added to our credit card for 1) reimbursement Property T & L at $12.00, 2) concession rental $25.38, and 3) Tax 15% $41.87. As consumers, we would like to have been told this when we signed the agreement. When my husband asked for an explanation, Dollar Rent A Car said all out of state customers pay a special additional tax for the new sports stadium in San Antonio.

And residents of Texas are exempt from this special additional tax. Cities throughout the land lose no opportunity to soak tourists. There are exorbitant airport taxes, hotel taxes, telephone surcharges amd -- as Linda learned -- remarkably audacious taxes on rental cars. Frequent travelers come to expect these impositions, which doesn't mean they like them.