Disney Cruises

Last January 1, 2012, I have an agent in Phenomenal Health Care but I have submitted Rs 800 for member so I can not afford it. I have no time so please refund my money.

I have been on many cruises in my life and Disney is my all time favorite. They have amazing entertainment. Their staff is phenomenal. It is clean and the food stations are almost always open. They have midnight snack areas. I have never had a more enjoyable cruise than one with Disney. They have amazing character experiences, Broadway caliber productions, deck parties, bingo, trivia, and board and card games in select areas. They have Amazing kids clubs for entertaining your children with amazing cast to keep them entertained. If you go on a Caribbean or Bahamas cruise, you get to visit their beautiful private island of Castaway Cay.

The more Disney cruises you go on, the better the perks are on your next cruise and the sooner you can book excursions and onboard activities such as the spa, and extraordinary dining at Palo or Remy. I love them and have never had anything to complain about. I would definitely suggest Disney as cruise line to go with for the whole family. There is no hidden cost. The gratuities, meals, and entertainment were all included in the upfront cost, where other cruise lines do not and the money you "save" with the others, you pay 3 fold on the horrible dining and tip costs that they throw on top while onboard. I Love Disney: no hidden cost and expenses.

I am scheduled to go a Disney cruise this coming weekend. Currently, there is a cat 3 hurricane in the area that we are to sail. Disney has refused to cancel the cruise. They have no regard for their customers' safety as well as insuring a pleasant vacation. It seems that all they want is your money. Then, they don't care what you do. I am appalled at Disney's careless attitude toward their customers. Walt Disney must be "rolling over in his grave".

I booked a reservation for a cruise. I inadvertently booked the wrong dates. I had to cancel my original dates and re-book the cruise, thereby, incurring a "cancellation fee". However, when I rebooked my cruise, I was not afforded the new prevailing rates. I had to pay the same fare as I originally paid for the same stateroom, when in fact, Disney was offering a better category at a lower price. Disney insists that even though they make you pay a "cancellation" fee to re-book, I was not entitled to the new rates for their cruise because it was not a "new booking".

I filed a complaint with the BBB, asking that Disney provide us with the category stateroom I had now paid for on the new cruise date consistent with the rate that was being offered or they should refund my 'cancellation" fee since I did not "cancel" my cruise.

I am 100% disabled veteran. After I was out of military, we signed up to go on the Disney Dream (spent initial $400). Bottom line, we received a letter saying we did not pay the remaining amount for our cruise. When I had spoken to their cruise line representative the week before about payment, I inquired about the payment and I told them about my credit card and numbers. The cruise representative (a new representative) was confused, as I called to make the payment. We fully understand your policy of having to call back with credit card payments each time as you do not keep the credit card numbers. I am baffled as to why we were canceled!

Bottom line, more than losing $400, we lost out on our dream vacation. After serving the military and spending much time away from my family, we were looking forward to this for some time. When I called the service representative, she said she could do nothing as we lost the trip.

My family and I just returned from our cruise vacation and were very disappointed that our Disney Dream Cruise turned out to be a Disney Cruise nightmare from check in to check out. Below is a summary breakdown of our complaints:

On May 26, 2011, the Disney shuttle picked us up at the All Stars Movie resort at 12:00 p.m. By the time we checked in, it took two hours. Two issues involved poor communication on the part of the check-in staff. As castaway members, we were on the wrong line and did not realize this until we waited almost an hour on the wrong line and again went on the wrong line with our number "35" because of poor staff instructions. As a result, we missed the welcome aboard lunch and welcome aboard party. By the time we arrived to the lunch line, most windows were being closed. I attempted to get a quick bite but did not have time to eat because the drill was promptly at 4 p.m. sharp.

We missed the welcome aboard party. It lasted exactly hour.

The Disney cruise line events were too close together. For example, during a character meet-and-greet, a show was playing or a show played during our dinnertime at 8:15 p.m. Why doesn't your cruise line practice what other lines do in scheduling shows to accommodate all of your passengers? I am an avid cruiser and aside from Disney, have been on many cruises. Most cruise lines would have scheduled at least two shows to accommodate different dinner sittings.

I felt the meet-and-greet portion of the cruise were RUSHED and some staff dressed as Disney characters were not believable to the kids.

We encountered another problem with another guest on our deck (not from our party) who, constantly after ordering room service, had the audacity to place their tray with their garbage in front of our stateroom. It was only after I voiced my complaint that another staff member removed the other guest's dirty tray.

On all other past cruises, upon embarkation, the room steward would come by and introduce himself or herself. Well, sorry to say not on this cruise. Our room steward never introduced himself to our family and aside from that was not even friendly.

Another incident occurred involving another guest. Our family was waiting on line to have professional photographs taken as this was a birthday cruise our family had planned in celebration of our niece's daughter's third birthday. Well, this other guest was holding a place in line for her family until they arrived. Since they had not arrived yet, she was letting other people go ahead of her as she waited for her family. Her husband finally shows up in disarray, still getting dressed putting on a tie and causing more delays. When my husband voiced his complaint to the photographer who has witnessed what was transpiring and informing him that there is no reason why others should be inconvenienced because this family was not ready to have their photographs taken, the other guest decided to shout profanities at my husband who was holding our two-year-old granddaughter in his arms, and told my husband, "** you" and approached my husband with his fists clenched and ready to assault my husband.

My granddaughter was crying hysterically in my husband's arms as she thought this man was going to hit him since obviously, his body language indicated this behavior. At that point, my family defended my husband and prevented this other guest from attacking him. Other guests arrived at the end of the scene and verbally attacked our family by making racial slurs to us and saying, "You people should be ashamed of yourselves, there are kids on this ship, you are low class and trash, etc." Well, I was truly shocked and informed the individuals who made these bias remarks and outrageous comments that the video would speak for itself and will show who the true victim was in this incident--my husband, and not the other guest. Now, I was truly dismayed when I found out from security that there is no video. How is it that video cameras are not in place throughout the ship? As a result of this horrific experience, as you can well imagine we were all upset, our dinner at the Royal Palace was ruined and we never got our niece's birthday and family pictures taken. I understand that a cruise line does not have control over the behavior of their guests; however, the photographer should have been a little more professional since he is the person in charge of that venue and should have informed the other guest that when they arrived, if they were not ready, that he had to continue photographing those who are ready.

An elevator situation. How is it that Disney, a well-known venue for children, does not have safety measures in place for their elevators? We were strolling down the corridors when my granddaughter Kayla ran off and just got on the elevator. I attempted to place my arm between the doors as they were closing and the door almost crushed my arm. I would have thought that there were sensors in place on the doors but apparently, there were none. We were hysterical as the elevator doors had closed and our granddaughter was in the elevator.

On the last day of the cruise, we were never informed that we had to place our luggage outside our cabin by 10:00 p.m. and in the middle of the second princess meet and greet, our family had to rush to our cabins to pack and place our luggage outside our stateroom. Why isn't literature provided the night before disembarkation as to the time the luggage is to be placed outside?

Customs: Unfortunately, my husband has a common Spanish name. We were informed that he had to appear before customs at 5:45 a.m. as he had to receive clearance before he can disembark. I fully understand for safety reasons that there could be some criminals bearing his same name and they wanted to clear him. However, my husband has a U.S. passport. He is a U.S. citizen by birth. The cruise line had all his information on his passport. He did not walk to Florida. He did board a plane and presented his U.S. passport and went through all security measures--why the problem on the cruise ship? No one seems to have an explanation or an answer.

Activities on your ship are too rushed and coordinated too close together. You are dealing with families with children and there should be better time management and planning.

The television in our stateroom did not work consistently and the room was dusty.

Housekeeping and food were mediocre.

The buffet restaurant should have better signs/notices directing guests as to the different stations in the buffet restaurant. We noticed a guest who had waffles. We saw no signs as to where there would be a waffle station so we found out by inquiring to that guest who provided us with the information.

The fireworks on a ship of this size should have been stationed at a location for all to enjoy. Unfortunately, again, since there was lack of communication on your ship as to where the fireworks display was going to be, we landed on the opposite side of the ship where the fireworks were displayed and could barely see the fireworks. In my opinion, the fireworks should be displayed on both sides of the ship or possibly a location toward the front of the ship or back center of the ships so that everyone can see them.

Photography staff: Unfriendly. As noted above, we were highly dissatisfied in the manner in which the photographer did nothing. The other photography staff could use a refresher course in hospitality and in transactions. You see, unfortunately, I made the mistake of not counting the pictures that I purchased. I was charged for seven 8 x 10 pictures and I only received six in my package. This was an error on my part and my loss for not checking the receipt before I departed the ship. Otherwise, I would have had this matter rectified. I just trusted that the cashier was efficient and to my dissatisfaction and loss, now realized was not.

As I have mentioned above, I am an avid cruiser. I have never ever been subjected to such horrible customer service, poor planning, organization and below-standard food. By my standards, I would not even consider this a one-star cruise. Mr. Disney would be mortified. The treatment and discrimination that our family was subjected to were truly just horrible. We invested more than $4,000 on this trip--and this is only counting our portion of our trip, as my sister and niece were also on this trip and had a cabin next to ours. A vacation, which we planned to have a wonderful time and relax, turned out to be a complete nightmare. We came home wiped out and in need of another vacation and can only wait to be on a REAL CRUISE, with REAL CARE and TREATMENT when we go on our next cruise, which we have booked in September, and not a Disney cruise. I must say that the appearance of the ship was truly beautiful, but that is the extent of it. As they say, you cannot judge a book by its cover. This is so true of the Disney Dream as all else was a huge LETDOWN.

I used to work for Disney on board Disney Wonder as stateroom host.

Our life was so bad, so full of stress and no one can imagine how hard life it was for us as employees. We used to eat the leftover food of our guest in the cabin. No time to go to crew mess to eat, which anyway was always rice and nothing else. Managers don't know anything about hotel business. All is so wrong. There are so many things to say about all these ** on board of wonder. Just to let our guest know, as employee, I was terminated because I was carrying my son's picture at work.

What else can I say...the managers teach us to steal from passengers different items and to pee in ice because they don't pay the gratuity.

I canceled my Disney cruise via my travel agent. She stated that the money would be refunded to the original card/account. I paid with two different accounts -- one in the amount of $1000, and the other in the amount of $430. The card/account from which the $1000 was paid has been closed since; and I have no other ties with that bank/card. The $430 was refunded to the other account with no problem. The problem arose when I faxed a hand-written letter with a copy of my driver's license.

The letter stated that the account number ***** was closed and a check should be sent to my address. I included the confirmation number of the cruise, as well as the last four digits of the card number that was closed. I called the cruise line 3 days later to check on the status of the refund, and to find out that they received my fax but had already sent my money back to the account/card that was closed. I asked to speak to a supervisor. He stated that they had sent the money back to the bank and there was nothing he could do about it; and I needed to speak with my bank.

No one had called me or sent me a message letting me know that the money had been "refunded" to the account I stated had been closed. When I asked to speak with Roy's supervisor, he told me there was no one else. I then asked him if he was the CEO of Disney Cruise. He stated no. In turn, this means he has a boss; and still, he refused to give me a name or number of his superior. I feel like Disney's customer service is less than perfect. I have found that Disney is wonderful and helpful and lovely as long as you are giving them money. But should you need to cancel, they are awful. I still do not know where the money is and neither does the bank that Disney "refunded" it to.

We took a cruise on the Disney Dream. We tagged our bags with the Disney luggage tags they sent us, gave our bags to the their porter. Disney took my bag on board and then never could locate it. We repeatedly asked for it to be found but they never could find it. The day we disembarked, my bag was unloaded with the rest of the luggage. It had been on the ship the entire time and they never found it! I had no change of clothes, toiletries etc. the entire trip. The only reimbursement offered was 2 $50.00 gift cards to a Disney store or park.

I spent my time on this trip trying to replace the basics I needed like toiletries etc. They didn't even have what I needed for purchase on the boat. No makeup, undergarments, brushes etc., I had nothing except the bathing suit and sundress I came on the ship wearing. Spent entire time embarrassed with my appearance. Ridiculous! Disney absolutely didn't care this happened because of an employee's carelessness.

We booked a Disney cruise in August, and in November we received a booklet about the upcoming cruise. I began reading the booklet and noticed that the dates were not correct. I called the next day to correct this problem and this began my nightmare. I was told it would be $400 to cancel and $800 if I wait much longer.

I was also told that they could change my dates to the correct dates because the correct dates were already full. I was confused and didn't know what to do and was not getting anywhere with Disney. I called back 2 days later on November 4 to go ahead and cancel for the $400 and was told it would be a little over $1200. I was furious and was only told over and over again that they were sorry, that I booked the wrong cruise. This was not my fault. The entire rest of our trip including 6 days at Disney World and air flights were all correct. I spoke with a manager on this day and told her that I might as well pay for the whole trip at that price and hung up.

I called back the same day to see if there are more options such as changing the cruise to another person or changing the dates to next year so that we could go on the cruise. This is when I was told that the reservation had been canceled. They told me that I had called to cancel the cruise so she canceled it. I told them that I had also called to cancel it two days ago and it wasn't canceled then. The conversation went on and on. Disney Cruise Line customer service line is lying about noted phone conversations.

Through 3 phone calls to cancel a cruise booked on the wrong date, I discovered that through representatives noting in the computer it was found that not only was my current reservation was canceled without my consent but previous notes were inaccurate and I was told a completely different story on the phone. When I finally gave consent to cancel the reservation with a different representative than Raja, this time it was Cynthia, I was reminded that phone conversations are recorded.

So I said you have a valid point I would love to have the previous conversations investigated and then I was informed that not all conversations are recorded. I can assume that important conversations not on their behalf are not recorded or are disposed of.

They informed me that it would be 400 dollars to cancel the trip that I did not book and that I could not go on the correct cruise because it was full. At this point, I was very upset because we already had an entire trip to Disney World booked with flights that corresponded with the cruise included.

I called back 2 days later to find that they are now telling me it is 1200 dollars to cancel and no one will budge and just continues to say that it is my fault. This is great customer service. They keep speaking of the other information that I have previously received in the mail. We received nothing in the mail until this point which is too late. We now do not even want to go to Disney World and certainly will never go on their cruise or even recommend it to anyone. All they had to do was fit us in a another person's cancellation spot. We were even willing to pay more.

Disney Booking scammed my wife and I through American Express booked a vacation for a Disney Cruise. Our vacation included 5 days at the Caribbean Hotel Resort and 5 days on the Cruise. We booked this in December 2009. During the summer of 2010 a few months prior to the vacation, we realized that at the Hotel we would like to purchase the meal plan. We checked the criteria and it said we had to be at a Disney Resort and needed to be longer then a two day stay. I told my wife to give the AX agent a call and have him book it. The AX agent returned me with this.

If a cruise passenger wants to add on the dinning option to the hotel portion of the cruise, it cannot be added on. Since the pre-hotel nights are part of a cruise and booked through the Disney Cruise Lines and since they operate separate from the Walt Disney World Resort Vacations, they can add on the transfers, air, park ticket to the booking but the one thing that they cannot add on is the Dinning Packages. The Dinning Packages are exclusive to the Walt Disney World Resort Vacations only.

Upon reading, I was confused and I thought there had to be something done. I fit the criteria and I was paying just as much if not more then the people booking through the Walt Disney World Resort Vacations. They wouldn't just scam the Cruise Liners people out of this option completely. Immediately, I called my agent and was put on a three way conversation with Disney Cruise Lines. I explained to her that I don't take a lot of family vacations and I would like to purchase the dinning plan while I am at the resort for 5 days. After a couple of No's, I was transferred to the supervisor. Finally, someone that can make sense of this. The supervisor, Raja, said, "Sorry, this policy was enacted in 2010 and there is nothing we can do for you." I then commented on the fact that in 2009 you were able to purchase these packages. She repeated the same thing and added that they were two separate entities. I was starting to get a perturbed at this point and asked if the Cruise Lines were truly an entity of Disney, specifically asking her if Disney cuts her checks. She returned, "I am unable to divulge that information."

Again perturbed, "But you admit I fit the criteria." "Yes, you fit the criteria." I asked her why then. Why the cruise lines are able to sell land packages if they cannot sell the entire package? Doesn't that not elude to false advertising?

She said your agent should have told you this and if I have problems with the booking I should be talking to him. And I could always cancel my trip and rebook with resort. I told her that that is the reason I am calling to straighten this out and that this information was not brought forth at the time of the booking in 2009. My agent would not have known. She said that I could cancel my reservation and book through Disney resort. I explained to her that I am average Joe that takes a vacation once a great while and I am going to the magical kingdom where I am not feeling very magical because nothing magical is happening. I also told her that I did not have time to rebook everything over. She said, Sorry I felt that way and that I would need to handle this through my reservationist. I explained to her that this would be completely different if I was trying to scam something but all I was trying to do was pay for a meal package. She repeated the policy again. I asked, "So there is nothing at all you can do and you're not affiliated with Disney." Her reply was the same reiterating the policy.

Blown by the lack of customer service, by the price I was paying for the trip and by the entire policy itself, I explained to her that this was the worst customer service I had ever and hung up. My conclusion was a possible policy scam by enacting policy that does not allow Cruise Line people the same options as the Resort people and separating the entities of Disney Resort from Disney Cruise.

We are 52 days out to our scheduled cruise, and my sister finds out she has breast cancer. Her doctor tells her that she will need chemo, and need to cancel her plans, because her immune system will be depleted. I called Disney, and they are charging us $400.00 for cancellation fee. I tried to talk to a supervisor, and they will not budge. I am very disappointed with Disney. I travel to Disneyworld and Disneyland at least once a year, and I know they can afford to waive the fees. We are out $400.00 during a very stressful time in our lives

I am a travel agent and had a "paid in full' cruise booked for my clients. They also purchased travel insurance. Due to an injury, my clients advised they would likely cancel their cruise, about 80 days out. I called Disney to advise them and to check and make sure my commission was protected. They confirmed my commission was protected and that it would be sent shortly. I cancelled my clients' cruise, and tendered their claim to the Disney Insurance Company, Access America.

My commission check arrived shortly later, but was then recalled about two months later. Disney stated that the Disney agents I spoke with (on two different occasions) were misinformed and they would be corrected or reprimanded for not knowing about a 45-day cancellation clause in the contract. I have never had any need to, nor was I aware of this contract language on their Web site. Nor were the sales agents at Disney.

Nevertheless, I told Disney that I had relied on the information I was provided and that they had misrepresented facts which caused me to lose my commission. Had I known there would have been an issue, I could have advised my client not to cancel until an appropriate time to protect my commission or taken steps to protect myself.

Disney said they were very sorry, but they would do nothing more. I am out over $1,000 and probably have 20+ hours into this booking. I am looking into litigation, likely small claims. Any advice? To me, it is just plain fraud or at least misrepresentation of a material fact. Disney enriched themselves by my clients' cancellation. They pocketed $2,400.00 in a "cancellation fee." It is not usual and customary for a travel agent to have to use their "travel agent Web site."

Dealing with sales agents has always afforded all of the information needed to make a booking, review commission amounts, determine document dates, deposits and final payment due dates, and any changes or modifications. Travel agents depend on agents for these kinds of services. It is not customary for a travel agent to be told that their commission is protected, and then have to check on that information as "fact" by digging into and reviewing fine worded print somewhere in a contract. Ridiculous!

We expect them to be knowledgeable, and most are, but not at Disney. That is what they are hanging their hat on! Apparently, if their sales agents make a mistake or a misrepresentation, no matter how severe and hurtful, they feel that a simple, "we are so sorry" is enough to make the situation right. In my case, I was told twice, on two occasions, that my commission was protected.

My family and I were denied getting on a Disney Cruise because they (Nurse on the ship who is not even a doctor) felt my daughter was contagious, without checking her temperature, or performing any other test. They gave us a letter that we can use as a future cruise voucher (which we didnt want at the first place) or we could void that vouched and utilize travel insurance.

My daughter had vomited on Sunday Apr 19, 2009 due to a common cold. At the time of boarding, which was Apr 22, 2009 I was asked if any one in your family had vomited in past three days, I answered yes to it. We explained to the medical rep on board that our daughter is fine. She hasn't vomited in last 48 hours. She does not have stomach flu or any other disease that is contagious.

One thing I don't understand how a nurse can make a decision, if a person is sick or not, when he did not check the temperature or performed any other test on my daughter. I personally think an on board doctor should have check my daughter. Please let me know what options we have. We had paid $2000 for the airfare separately and another 1400 for the cruise. Disney cruise has given us a voucher for future cruise, but they are not covering the cost of airfare. After this experience I don't want to sail with them in future at all. I just want to get my money back for airfare & cruise trip. Overall our experience with Disney Cruise line was not good at all. Please also let us know what is your opinion and what should we do next. Thanks

My family and I were denied getting on a Disney Cruise because they (Nurse on the ship who is not even a doctor) felt my daughter was contagious, without checking her temperature, or performing any other test. They gave us a letter that we can use as a future cruise voucher (which we didnt want at the first place) or we could void that vouched and utilize travel insurance.

My daughter had vomited on Sunday Apr 19, 2009 due to a common cold. At the time of boarding, which was Apr 22, 2009 I was asked if any one in your family had vomited in past three days, I answered yes to it.

We explained to the medical rep on board that our daughter is fine. She hasnt vomited in last 48 hours. She does not have stomach flu or any other disease that is contagious.

We are really upset how Disney has treated us.

I am thinking of doing the following. 1. Try to file an insurance claim for Disney Cruise only. 2. Ask Disney to refund me the air fair. 3. Also the money that I spend over their, after we were denied boarding. (Rental Car, staying at Hotel, food cost, Disney Magic Kingdom One day pass and Sea World day pass Or Sue Disney for 1. Not refunding the Cruise line fare (including, extra insurance & money we spend for Transportation) 1,373.44 USD 2. Air fair $2000 CND 3. Lodging charges, included in the money spent on Food while are stay at in Disney) a. Hotel = 200 b. Rental car = 204 c. Food = 240 4. Missing work for 5 days ( I work as contract no money for time off) = 1840 CAN 5. Lawyers expenses and filing a claim. 6. Apology from Disney Cruise line, for ruining our vacation. (Because this was a surprise for our daughter. She didnt know about it till we were about board). Please give me your opinion what route should I take, in order to get my money back from Disney Cruise line.

I called on February 27th to make sure this reservation was cancelled. On my final payment reminder, it states that if payments are not received by due date reservation will automatically cancel, I did not pay the final payment and I called them on Friday February 27th at 9:30 am they informed me that there will be cancellation fees of 200.00 p.p. How is that possible when it says that the reservation is automatically cancelled. If that is the case I should be entiled to all monies paid as it says it automatically canceled so I in affect had to do nothing.

They want to charge me 200.00 per person cancellation fee.

To whom it may concern, My family and I were denied getting on a Disney Cruise because they felt my kids were contagious. They gave us a letter that we can use as a future voucher or we could void that vouched and utilize travel insurance. We are trying to utilize the travel insurance but Disney Cruise Line will not cooperate and give them the report that says they denied us boarding because they felt our kids were a medical issue. My daughter had a little motion sickness traveling over an hour to the port. She slept on the way there and got up too excited when she saw the ship.

First of all my kids were not sick. I have video tape of them looking at the ship we were denied getting on. Second we were told by them about an hour after we were denied that our room was already giving away to someone else. Sounds pretty fishy to me. Sounds like they were overbooked and looked to get people off. Third they refused to have their doctor come off the ship to evaluate our kids. Fourth we were escorted out of the port by GUN ( supplied by a county sheriff ) when we were waiting to get our luggage. Let me make this clear, me, my wife and two young children had a guy with his hand on his gun escorting us out. Lastly we went to a doctor after we were transported back to the Orlando and they were giving a clean bill of health. He could not beleive we were there. We have a letter from him dated on the day we were denied boarding.

It has been over two months with no money back from a trip we were told we couldnt take. As far as I am concerned, they have stolen our money and I want to know what my next step is. This is a felony in my eyes. I do have further documentation regarding exact quotes used by a High Ranked official that I can supply. Plus I took many notes on how we were treated and will gladly share that with anyone. Please get back to me one way or the other because I will not quit until I get someone to help me stand up to Disney Cruise Line and not be treated like this. Their company is a disgrace and nobody should be treated like this.

Economic - we saved up for years to take a once in a lifetime vacation to celebrate my youngest daughters birthday on a disney cruise. This was part of a land and cruise travel package. Land was fine but cruise ruined everything. Disney will not give us our money back for a trip they refused to let us on. We purchased third party insurance and they refuse to give our insurnace holder the paperwork for them to do the claim. Disney even gave us a letter stating that we can have a voucher for a future trip with them or void that if we use travel insurance. We want to use the travel insurance but we can't.

The thing is, the package included airline tickets so we could do both. Now we have to buy plane tickets again if we decide to try Disney Cruise again. But I will never trust Disney after the way we were treated. My wife took off work and I put off starting a new job to take this trip. So we wasted valuable vacation time to do this and put myself behind the eight ball right away with my new company, missing training. Now for the emotional side of this. This was really hard to swallow. My kids were devasted and still are. Plus my kid was unable to celebrate her 6th birthday on the cruise. Not to mention for both my daughters to be escorted out by a sheriff with a gun walking behind them. I still hear jokes about this from people I know.

My parents gave each of their children, as a Christmas gift, a Disney cruise. We were to go as a family this Christmas, in celebration of my sister's recovery from cancer. You see, my sister Mandi was diagnosed with non-Hodgkins lymphoma in August 2007. She underwent chemo and a stem cell transplant in an effort to be in remission. The cruise was booked for December 18 - 21, 2008. On December 11th, we found out that the lymphoma had returned and she would be unable to go. We, her family, did not want to go without her and proceeded to call the cruise line in an attempt to reschedule the cruise.

The Disney Cruise line told us that we needed to call Expedia, who we booked through. So, my mom did. On Friday, the 12th, she was told that rescheduling would be no problem and that as long as she called them back on the 14th with a definitive date, they could do it.

When she called on the 14th, someone at Expedia told her that they could NOT reschedule the cruise and that she needed to contact Disney. After playing phone tag for several days, she was told that someone named ROY at the Disney Cruise Line made the decision that they would NOT reschedule our cruise and that the money was just lost. After speaking with Roy on numerous occasions, she managed to get him to reschedule my sister's cruise vacation but he steadfastly refused to reschedule the rest of the family. He said that my mother should have spent an extra $1000 to take the vacation insurance.

My mom saved for TWO YEARS to give us this gift so she didnt have the money to take out the vacation insurance! One woman that my mother talked to in the course of calling stated that she was sorry about my sister's illness but there was nothing she could do and that we just needed to leave her here and go on the cruise. My mother has the documentation to prove that my sister was unable to travel. And, who would leave their daughter and sister alone at Christmas, while she is going through such a traumatic time, to go on a CRUISE?

Disney is not family oriented. They don't give a crap about anyone. It's all about the money. I don't know that this will make a difference in anyone's life or if anyone really cares. But, I do know that my family and I will NEVER return to Disney again. And, seeing as how my parents make a yearly trip to Disney and have done so for 25 years or more, maybe that will get their attention. And, you know, the sad part about all of this is that my mom did not ask for the money back. She simply wanted to reschedule the cruise date..

My mother lost close to $10,000 that she had saved for two years so that we could have this.

My wife and I took our two kids on the Disney Wonder Cruise 10/26 10/30 2008. The night before disembarking, we were told to place our bags outside our stateroom by 11:00pm. I placed our three, full-sized luggage bags outside our room. The next morning, my family and I proceeded to the luggage retrieval area to find my bag missing. Our other two bags were there, however, my bag could not be found. The Disney personnel who assisted me with this matter at the luggage claim area were very uninterested? to say the least.

They continually emphasized that someone must have taken it by mistake and not to worry, it will show up. One month later, still no bag and Disney is accepting zero responsibility for the lost/stolen bag. Their claims department will only reimburse up to $300. That is only 10% of the value of my luggage. For as family friendly? oriented as Disney claims, they are terrible when it comes to customer service and doing what is right! Would not recommend anything associated with Disney whatsoever.

We took the 7-night Eastern Caribbean Disney Magic cruise on 9/30-10/7/06 based on the great experience we had onboard the Disney Wonder last Sep/Oct 2005. However this trip was not a great experience.

On the 3rd evening my husband became violently ill from the escargot at dinner. My husband had never been that sick before and the fact that he was that ill indicates food poisoning. Had that been the only thing that went wrong on the cruise I wouldn't complain, but the next day we took our little girl play to play in the "fountain pool". She played there for approximately 2 1/2 hours. Around midnight my little girl started vomiting every 30 minutes and it lasted for five hours.

The only advise from the on-call nurse was to give her Dramamine and they said the Doctor's office wasn't open until 11am.

In the doctor's office I began to hear of other children who were violently ill after playing in the pool. I spoke to five other mothers whose children all had the same symptoms as our daughter within 12 hours after playing in the pool.

7day/3 day cruise on Wonder. Last Spa appt of the day. Removed all clothes and placed in a basket, wearing a Disney furnished robe, was directed to massage room. I was asked to remove my gold neck chain for the massage. Only 'pocket' I had was the robe. After dressing into my clothes, went back to my cabin and noticed the chain missing. Realizing it was in the robe pocket, I went to the proper authorities and registered my loss information. The spa had closed and no one would do anything about it. I was told to check back before departing the next day.

The shortened version of the story is that Disney has told me to file insurance. I feel they are responsible since I did NOT lose it, but someone on their crew stole it. They just turn a deaf ear. I should be thankful they didn't lose me. Everyone should beware all of the cruise lines. It seems thaty are not very reputable in the loss area.

I am out a $1,500.00 gold necklace. The monetary value isn't as significant as the sentimental value. I had the chain nearly 30 years. Surely, someone could have found the chain sooner in the closed spa. I turned in the report within 1/2 hour of leaving the spa.

I was poisoned by the food on the Disney Wonder ship, I borded the 11th of May 2003, and departed the 15th of May 2003, I began feeling ill on the 13th of May 2003, having violent diarrhea, and on Wednesday the 14th was unable to leave my room, having much nausea, joint pain, abdominal cramps,and violent diarrhea-leaving me severely dehydrated, so I continued to drink iced tea, or water as much as possible, but by 4pm I was able to go to the pool to get some air, thinking this would pass, but it just took a short break, I went to supper, but only to sit, order, then ran to my room in agony.

The next day we left the ship, and I wanted OUT, and to go home, hoping I would feel better, but after the excessive pains during my flights to Maine, I made it home, dropped into my bed, and woke up on Friday, not having anything to eat since early evening on Tuesday the 13th, I suddenly began to vomit the food I ate 3 days earlier, which was terribly acidic, buring my throat, and mouth, and so thick due to dehydration I began to choke.

I was rushed to the hospital, given emergency IVs and morphine for the pain. I refused to stay, since I wanted to just be home, but after staying in the ER for the whole day, I have IV antibiotics, and responding VERY well to them, although I did feel terrible, I was not actively sick with diarrhea, and vomitting, but the joint pains and the inability to eat was still present, as it is today. I lost about 15 pounds, and still cannot eat just any foods, but I continue to try to introduce different foods to nourish myself.

I homeschool my 4 children, but since I returned have all I can do to get out of bed and do the basic activities of daily living. I contacted Disney and they were not responsive, and evasive. I also have to deal with the illnes with my daugter, who had to be put on Cipro, and responded positively to it.

I saved for 7 years for this trip for the 6 of us, and am down $12,000.00 for the entire trip, not including all the expense of health care and the pain and suffering which can have not price put on it. The whole trip was ruined and my husband was affected, as well as my daughter and I. I still have pain and gastroenteritis with certain foods, so I lived on gingerale and crackers for the first week home.

“On every cruise, legendary Disney service, spectacular dining experiences and dazzling adventures come together to create the most magical vacation on the sea. Come with us to set sail on a dream.” Almost a year ago, my family read these words in your cruise catalog. We are neither novice travelers nor cruisers and had specific requirements for our 2002 vacation. After careful review of the entire catalog and consultation with our travel agent, we booked our dream vacation.

It promised everything we desired: · A sailing on our 5/25 anniversary · An Eastern Caribbean itinerary · A large corner cabin · Activities to make a 15 year old happy · Land accommodations in the Contemporary Resort in order to fulfill a childhood wish of my husband · Legendary Disney service We booked a “Category 3” stateroom for the 5/25 sailing and arranged for a 2-day stay in the Contemporary at the end of the cruise. We booked over a year in advance so that we could have our dream.

In exchange for this dream, we willingly agreed to a price tag of almost $10k. Over the last few months, Disney has taught us that you only fulfill Disney corporate dreams and that Disney service is in reality an urban myth. First we were informed that you had changed your itinerary for the 5/25 sailing. It was now a Western Caribbean itinerary. Since we have sailed that itinerary twice in the past, we changed our sail day to accommodate Disney. In the process we lost our anniversary cruise. Disney made no attempt to compensate or make up for the loss.

After the tragedy of September 11, we watched prices on other Cruise Lines tumble. Disney prices stayed firm. We opted to stay with our booking because it was “Disney”. The service will be worth it after all. The final straw came when we were recently informed that we would have to change our land accommodations out of the Contemporary. Angered that we were being forced to give up another part of our dream, we had our agent inquire why we couldn’t stay at the Contemporary. We discovered that Disney had made a decision not to use the Contemporary for land and sea packages. However, we were welcome to rebook at the Contemporary with no package for a higher rate! In addition to being incredibly poor customer service, it is in our opinion immoral. Disney agreed a specific rate and suddenly it is not enough.

Greed was not one of the virtues that Walt Disney professed. I think that Walt would find this sort of service an unconscionable way to celebrate the 100th anniversary of his birth. Shame on you! Your “legendary customer service” has cost Disney a large ticket cruise passenger. We have booked on one of your competitors and are looking forward to a wonderful trip. We will cruise the Eastern Caribbean and enjoy 3 days in the Orlando area. However, the land portion of our trip has changed. It will not longer include the “Magic Kingdom”, rather, Universal Studios and SeaWorld will receive our dollars.

There are two commonly known principles of customer service that Disney appears to have forgotten: 1) It costs significantly more to attract a new customer than hold onto an existing one. 2) A customer with a negative experience will share that experience with significantly more people than a customer with a positive experience.