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Delta Airlines

Delta Airlines • SkyMiles • Travel vouchers • Delta/AmEx promotions • European promotions • Reservations & itinerary changes • Lost/damaged luggage • Unaccompanied children • Puerto Rico USA • Miscellaneous --- News • Delta Reduces Capacity As Fuel Prices Rise • Delta Cuts Flights in Slowing Economy • Delta Alters Fees to Conform to Northwest's • Delta, Northwest Complete Merger • Delta Adding Wi-Fi to All Flights • Delta Raises Second Checked Bag Fee to $50 • Delta Passengers Stranded 7 Hours on Plane • Delta Sells Ads on Boarding Passes • Delta, Northwest Merger Faces Heavy Chop • US Airways Makes Bid for Delta • Delta Beefs Up Routes, Retrofits Its Jets • Delta Begins Passing On Airport Fees To Passengers • Delta Writes Coda to Song • Delta Files for Bankruptcy • Delta Sells Regional Carrier To Raise Cash • Delta Abandons $499 Fare Cap • Delta Warns of Bankruptcy • Delta Passengers To Brown Bag It • Delta Cuts Fares

Complaints about the major airlines are plentiful. What's a little unusual about Delta is how angry some of its best customers are -- those who've reached stratospheric in the SkyMiles program, for example. These are the 100,000-mile flyers that every airline swears it will do anything to retain. Delta certainly has an odd way of showing it.

We'd say the comments below pretty well sum it up.

Ongloibeo of Kaohsiung, OTHER April 5, 2009

Ongloibeo of Kaohsiung OTHER (04/05/09)
the service there is not as good as they announced. Food is the worst thing i 've tried.  i got a stomachache

Korey of Silverlake, WI April 2, 2009

Korey of Silverlake WI (04/02/09)
On March 1st 2009 I purchased a one way ticket from ATL to MKE with Delta airlines. I made these reservations after finding out my original flight with Midwest Airlines had been cancelled at 8:30 a.m. due to the snow in Atlanta. While calling Delta customer service to buy my ticket I asked the lady three times if she was sure that they would be flying out that night. She assured me that there was nothing to worry about and everything was on schedule. Later that day at 7:00 p.m. I called the Delta airlines representative to make sure again that the flight would be going that night to Milwaukee. Once again she assured me that the flight was on time and everything was still OK. I arrived at the ATL airport at 7:30 and went to the kiosk to check in.

The kiosk directed me to the counter where I waited for one and a half hours to find out by looking at the board that the flight had been cancelled. I waited another hour and a half to talk with someone at the counter. She told me that there would be no more flights that night and the next flight I would be able to get would be the following day at 2:51pm to Madison, not Milwaukee as I had originally booked. After explaining to her that it would be impossible for me to get a cab during this mess and that I needed a room she gave me a complimentary room at the Comfort Inn and a dinner voucher as well. I went to the shuttle area to get the shuttle to take me to the hotel. It was now around 10:30 and the shuttle took over an hour to get to the airport to pick-up myself nd the other inconvenienced customers.

We arrived at the hotel to find out that the hotel was booked and the complimentary hotel ticket was not a guarantee and that it didn't reserve the room. The manager at the hotel proceeded to call around to find the nearest hotel that would accept the voucher and had open rooms. She found a Radisson hotel that would take the voucher, which was twenty minutes away. I got back on the shuttle and went to the Radisson arriving at approximately 11:30 p.m. When I got to the hotel I found out that they did not take the Delta room voucher and it would be a 70.00 charge for the room. I purchased the room and immediately started calling Delta to find out what was going on.

After waiting for another hour to get in touch with someone I was told that there indeed was a flight to Milwaukee leaving Atlanta at 9:51 a.m. and I would be put on this flight and should get to the airport at 5:30 a.m. to guarantee this. I got my two hours of sleep and took the first shuttle at 4:30 a.m. to the Atlanta airport and proceeded to wait in line for two more hours before finally boarding the plane at 9:51 a.m. I would not only like to be compensated for my original flight that I spent over 300.00 on, but my room cost as well. I fly three times per month for work and have never out of forty-two flight in the last six months ever had this kind of unorganized confusion from such a successful airline.

Micah Key of Waco, TX March 28, 2009

Micah of Waco TX (03/28/09)
On March 13, 2009, I arrived at JFK airport at 6:30 a.m. EST on Delta flight 33 from Amman. Upon going through custom and rechecking our bags, we proceeded to terminal 3. At gate 11, we asked the Delta gate agent working there (she was working at 7:30 a.m.--unfortunately, I didn't get her name) when our flight was leaving, as the notice for our connecting flight to Dallas was blank where the gate info should have been. After I showed her my boarding pass, the gate agent told me that our flight was leaving from gate 23 (terminal 3). We trekked all the way down there and waited a few minutes, expecting that once the current flight cleared, they would announce the Dallas flight.

When the Dallas flight wasn't announced, we started to get concerned and asked at the gate. They informed us that since our flight was operated by Northwest, we were actually leaving from terminal 4! We took a shuttle bus and rushed to our gate as fast as we could, going back through security again. However, although we tried to make it, we ended up missing our connecting flight. We ended up having to catch the next flight, waiting an additional three hours in the airport.

We were not the only passengers affected by incompetence that day, as a number of passengers came up behind us who also missed the same flight for the same reasons. I understand that there is going to be some temporary confusion as Delta and Northwest make their transition, but the lack of training on the part of a Delta employee drastically affected my family's travel plans for the worst.

The biggest financial hit involved was the pitiful meal that we ate while there at Shannon's Pub--sandwiches for myself plus my wife and 4 kids. Total: 41.98)

John of Cambridge, MA March 16, 2009

John of Cambridge MA (03/16/09)
Kelli, the flight attendent told me I had to change my 3 month old infant on the toilet seat!!! What kind of protocol is that?! She gave us a blanket to use and said she didn't want to expose the other passengers. When I told her that sounded ridiculous, she became very rude. Reluctantly, we did what she told us to do. And since we changed her on the toilet seat, we had to keep the bathroom door open anyways. Even the other flight attendent thought this was crazy.

Daniel Tachau of Bnei Brak, OTHER March 13, 2009

Daniel of Bnei Brak OTHER (03/13/09)
On February 23, we awaited boarding at Baltimore Airport for Delta Flight 6372 to JFK. There were on-ground problems in NY, which we were notified of, but we were repeatedly assured that we soon be speedily boarding and would be able to make our connecting flights. On board, we waited on the runway for 2 hours, because of airspace and corridor conditions, but again were told that a Delta representative would greet us in NY and assist us in making the connection or arranging rebooking.

When we got off the plane at JFK, no one special awaited us. I turned to a Delta official and asked her if our connection to Tel Aviv could still be reached, since there were still over five minutes till departure time, and maybe there was a delay. She phoned and said to me, You have 4 minutes to get to gate 14. RUN!! ANd so I did, along with 3 other passengers. I, at my age, 51, could've suffered a heart attack. I arrived after running about 1/2 mile, and the surprised Delta official put me swiftly through security, immediately after which I was informed, Sorry, they closed the door!

This was 3 minutes before the official time, 10:10 PM. I don't understand why: 1)Delta couldn't provide a vehicle on ground to take us over to the plane. 2)If we have to run, couldn't they give a command to hold the plane for 2 minutes? 3) the staff was disorganized; some said that they had told the woman back at gate 25 where we deplaned that we should forget about it. I was stuck in NY, but, luckily I recalled a friend in upper Manhattan, but at 11 PM I had to summon a cab for 50, plus I lost a day of work. I complained twice to Delta via the Web, once on Feb. 27 and once again this week on March 10, but haven't received any reply.

50 plus a 5 tip for the cab and 35 for part-time work which I missed.

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