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Delta Airlines

Delta Airlines • SkyMiles • Travel vouchers • Delta/AmEx promotions • European promotions • Reservations & itinerary changes • Lost/damaged luggage • Unaccompanied children • Puerto Rico USA • Miscellaneous --- News • Delta Reduces Capacity As Fuel Prices Rise • Delta Cuts Flights in Slowing Economy • Delta Alters Fees to Conform to Northwest's • Delta, Northwest Complete Merger • Delta Adding Wi-Fi to All Flights • Delta Raises Second Checked Bag Fee to $50 • Delta Passengers Stranded 7 Hours on Plane • Delta Sells Ads on Boarding Passes • Delta, Northwest Merger Faces Heavy Chop • US Airways Makes Bid for Delta • Delta Beefs Up Routes, Retrofits Its Jets • Delta Begins Passing On Airport Fees To Passengers • Delta Writes Coda to Song • Delta Files for Bankruptcy • Delta Sells Regional Carrier To Raise Cash • Delta Abandons $499 Fare Cap • Delta Warns of Bankruptcy • Delta Passengers To Brown Bag It • Delta Cuts Fares

Complaints about the major airlines are plentiful. What's a little unusual about Delta is how angry some of its best customers are -- those who've reached stratospheric in the SkyMiles program, for example. These are the 100,000-mile flyers that every airline swears it will do anything to retain. Delta certainly has an odd way of showing it.

We'd say the comments below pretty well sum it up.

Rebecca Smith of Jacksonville, FL June 6, 2006

Rebecca of Jacksonville FL (06/06/06)
I spoke with Annie Bell (Delta CSR) at 2:28 pm and I advised that I would like to book a flight from Atlanta to San Franciso on July 13, 2006-July 17, 2006. I advised that I was a Delta Sky Miles member and she stated that they were not Sky Mile seats available. I also advised that my father received a voucher during travel. She took my information and advised that my father and I could travel together. The total was 348.61. As she was taking my father's information the phone was disconnected. I called back and asked for Annie Bell. Sam Daniel advised that he could not route me back to Annie Bell. I was frustrated because I spent 20 minutes on the phone explaining everything to her. He quoted 661.00.

I called back within 2 minutes. I requested a manager and both Sam Daniel and Ms Ewing stated that our managers do not take phone calls. I'm a manager in customer service and we strive to satisfy our customers, even if it requires us to take a phone call. This was the worst service that I have ever received in my life and the CSRs showed zero concern.

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