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Delta Airlines

Delta Airlines • SkyMiles • Travel vouchers • Delta/AmEx promotions • European promotions • Reservations & itinerary changes • Lost/damaged luggage • Unaccompanied children • Puerto Rico USA • Miscellaneous --- News • Delta Reduces Capacity As Fuel Prices Rise • Delta Cuts Flights in Slowing Economy • Delta Alters Fees to Conform to Northwest's • Delta, Northwest Complete Merger • Delta Adding Wi-Fi to All Flights • Delta Raises Second Checked Bag Fee to $50 • Delta Passengers Stranded 7 Hours on Plane • Delta Sells Ads on Boarding Passes • Delta, Northwest Merger Faces Heavy Chop • US Airways Makes Bid for Delta • Delta Beefs Up Routes, Retrofits Its Jets • Delta Begins Passing On Airport Fees To Passengers • Delta Writes Coda to Song • Delta Files for Bankruptcy • Delta Sells Regional Carrier To Raise Cash • Delta Abandons $499 Fare Cap • Delta Warns of Bankruptcy • Delta Passengers To Brown Bag It • Delta Cuts Fares

Complaints about the major airlines are plentiful. What's a little unusual about Delta is how angry some of its best customers are -- those who've reached stratospheric in the SkyMiles program, for example. These are the 100,000-mile flyers that every airline swears it will do anything to retain. Delta certainly has an odd way of showing it.

We'd say the comments below pretty well sum it up.

Anna Allison of Churchville, MD October 5, 2008

Anna of Churchville MD (10/05/08)
On Saturday September 6, 2008 I took DELTA flight #6608 from BWI to JFK. The flight was scheduled to leave BWI at 11:00 AM but left at11:30. The pilot announced the reason for this was mechanical. When we landed I though I would still have time to get my flight to Halifax.

I had gate checked my suitcase and upon disembarking I motioned to the handler that I would like to have it now and pointed to my watch, as every minute counted. He ignored me and loaded everything on the tarmac. My suitcase was with the third trip he made over to those waiting.

My flight to Halifax #6320 was due to leave at 1:22PM; when I reach the gate it was 1:27 and the door had just closed. The attendant would not let me board. I was sent to a clerk at Gate 24 and told that the next DELTA flight to Halifax was on Sunday the 7th at the same time, 1:22 pm. As I was meeting my daughter in Halifax that evening, I wanted very much to get to Halifax that day. The clerk said DELTA would not put me on another airline or pay for a hotel that night. He said AMERICAN had an evening flight to Halifax and I could see if I could take it.

I made an AMERICAN reservation for 859.86 with my cell phone and as this flight was eventually canceled I spent the night in New York at the Clarion for 258.59 after taking a taxi to LaGuardia for 40.00

#1 If DELTA had let me have my luggage when I urgently asked for it and then let me board Flight #6320 none of this would have occurred and I would have reached Halifax.

#2 Why could not DELTA make the reservation at AMERICAN instead of making me do it?

#3 AND why could not they have paid for it?

THEREFORE as the cause of all my troubles was mechanical difficulty I feel DELTA owes me for the flight on AMERICAN, the stay in the hotel and the taxi fare.

DELTA will refund the fligt fare to Halifax from JFK and they gave me a 50 voucher - small compensation faor my expense and trouble

Terry Smith of Thibodaux, LA October 4, 2008

Terry of Thibodaux LA (10/04/08)
Our son had booked a trip on Delta to NY to perform volunteer work for the elderly along with classmates from LSU during the fall break. Unfortunately, Hurricane Gustav upended the lives of almost everyone in south Louisiana and LSU university had to cancell the fall break to recoup all the class time that was lost due to the Hurricane.

We have requested a cancellation and a partial refund and DELTA airlines has vehemently denied our request for any refund. Other students who had booked flights have been refunded by the other more reputable airlines, but not DELTA.

391 dollars taken without any service rendered by DELTA AIRLINES.

Geraldine Blaine of Levittown, NY September 28, 2008

Geraldine of Levittown NY (09/28/08)
Our flight was cancelled but there was no announcement, we just happen to see it when it came up on the screen. We very calmly went up to out gate counter to find out what we had to do. There was a young women and man there, they were both arrogant and nasty to us we were only trying to find out information. Also My sister and I expressed our concern to each other about a man in a wheelchair and the man at the gate desk overheard us and said to us just worry about yourself not the man in the wheelchair, we were shocked. We did not get their names because we were rushed to get to another gate to make the plane they had put us on. It was in Ft Lauderdale flight DL654 to JFK 12:03 GATE D6 on Sept 26 .

They did get us on another plane back but their attitude was just terrible. Our luggage did not make it either but I will say the baggage people at Laguadia where we put in the claim were very kind. I do understand that people get very upset and can treat the employees terrible at times but my sister and myself were very patient with them, there was no reason for the way we were treated, it was degrading and I will never fly with Delta again because of their attitude towards us. We are kind people and very understanding in these matters, this was a very upsetting situation for both of us.

Philip Modrak of Clinton Twp, MI September 27, 2008

Philip of Clinton Twp MI (09/27/08)
Tp Spain, we had seats 44B and 44A the very back of the plane. All computers were broken, couldn't get fixed, and our seats were the very back - unable to move for the entire flight from Atlanta GA to Madrid Spain. Returning home, AGAIN we were given the very back of the plane, 42D and 42E. We purchased our tickets with a tour several months ago, many people from our tour were in the front of the plane and we were treating extremely poorly having to keep these seats. The entire planes were full. Going to Madrid we were flown to Atlanta GA from Detroit MI instead of NYC Kennedy. This tour took place on September 5 and returning September 19.

Having been our first flight with Delta, as we always fly Northwest, the seating was poor -we asked to be upgraded as we had the money and/or the airline miles from NW but to no avail.

Nancy White of Wilmington, NC September 24, 2008

Nancy of Wilmington NC (09/24/08)
On September 16th flight#1187 departing from raliegh/durham airport 0750 arriving at Salt lake city 10:18am my daughter and my two grandaughters ages 6&8years of age received horrific service from flight attentants. When my daughter asked for a blanket for my grandaughter she was told NO. they were all overlooked for refreshments. my daughter pushed the help light, the attentant arrived and turned it off never asking if any assistance was needed. The worse treatment yet was when my youngest grandaughter age 6years old became nauseated and was vomiting. Not one attentant came to their assistance! the other passengers handed her tissues to vomit in.

I always fly Delta for all my travels. My family now lives in the state of Utah and plan on many visits back and forth I am highley upset with the service they received or should say did not received. and now am concerned about my grandaughters fear of flying. I do expect an apology to my family and some ammends for this bad condut and service.

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