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Delta Airlines

Delta Airlines • SkyMiles • Travel vouchers • Delta/AmEx promotions • European promotions • Reservations & itinerary changes • Lost/damaged luggage • Unaccompanied children • Puerto Rico USA • Miscellaneous --- News • Delta Reduces Capacity As Fuel Prices Rise • Delta Cuts Flights in Slowing Economy • Delta Alters Fees to Conform to Northwest's • Delta, Northwest Complete Merger • Delta Adding Wi-Fi to All Flights • Delta Raises Second Checked Bag Fee to $50 • Delta Passengers Stranded 7 Hours on Plane • Delta Sells Ads on Boarding Passes • Delta, Northwest Merger Faces Heavy Chop • US Airways Makes Bid for Delta • Delta Beefs Up Routes, Retrofits Its Jets • Delta Begins Passing On Airport Fees To Passengers • Delta Writes Coda to Song • Delta Files for Bankruptcy • Delta Sells Regional Carrier To Raise Cash • Delta Abandons $499 Fare Cap • Delta Warns of Bankruptcy • Delta Passengers To Brown Bag It • Delta Cuts Fares

Complaints about the major airlines are plentiful. What's a little unusual about Delta is how angry some of its best customers are -- those who've reached stratospheric in the SkyMiles program, for example. These are the 100,000-mile flyers that every airline swears it will do anything to retain. Delta certainly has an odd way of showing it.

We'd say the comments below pretty well sum it up.

William of Murrieta, CA November 5, 2008

William of Murrieta CA (11/05/08)
Delta is a predatory corporation, just like the Wall Street firms, they give you these teaser fares, regardless of your preferred frequent flyers status, and then they hammer you with additional fees. Change your ticket 100.00, isle seat 15.00, extra bag 50.00. As for the greed, they could easily raise the ticket cost a few dollars to cover any of theses fees, yet they prefer to get you at the gate when you have no other options.

Im a Delta platinum flyer and fly over the required 75,000 miles per year. I did my part and continue to be a loyal frequent flyer with Delta, why cant they do there part and provide a level of service I can trust.

La Fina Melinda Henderson of Morrow, GA November 3, 2008

La of Morrow GA (11/03/08)
This is my second time sending a complaint to Delta. The first time I explained what happend on my flight with my lost baggage on October 9th in VA, and the ride home. After submitted this complaint an agent called and offered me 75 off of my next flight with delta for my inconvience odf my late baggage. When I finally check my emails to apply my 75 off coupon to a new flight for January the coupon is not in any of my emails.

I had the number to call the customer service lady (Wendy) back but I somehow missed placed it, not thinking I was gonna need it to call her about it not being in my email. She said that she was about to send it but there is no email of any sort in there from Delta. I'm trying to give this airlines the benefit of the doubt but for some strange reason I keep getting the bad side of things.

Lori of Pompano Beach, FL November 3, 2008

Lori of Pompano Beach FL (11/03/08)
Death in the family, absolutely NO compassion, no refunds, a voucher for dollars, but only to spend more dollars, so my rebate is 49.00, losing a FEW hundred dollars, between my mom and me. [They] are not fair. Why can't [they] refund a ticket we have not used yet? Because he is dead...Gramps died, and we no longer need to fly on 11-8?

Rick Parkinson of Chatsworth, CA November 1, 2008

Rick of Chatsworth CA (11/01/08)
Been sitting on this plane for over an hour delay because Delta decided to Take on more freight it is just wrong.

Michael Dundon of N Massapequa, NY October 30, 2008

Michael of N Massapequa NY (10/30/08)
I had brought my Girlfriend to JFK Airport after her visit to NY because I had just been released from the US Army. Our time together was ruined by what I can only describe as a racist employee named Bruce. He was the manager that I had tried to explain an issue to. He would not listen to what I was saying and would leave me at the counter mid sentence to help other passengers of his own race which was opposite of mine. I do not understand how that makes for great customer service.

I was also called Retarded by a sky cap outside because he said I was lying about going to his counter. There were only two sky cap counters in use outside and it was not hard to remember this gentlemen. He basically did not do his job and then when confronted by another manager, he lied to her and deemed me a liar. Because of this I was charged an additional 50.00 for the flight. I hold Delta totally responsible for the way these employees treated us. I have contacted Delta and they have said the investigation did not conclude that any wrong doing took place. How are investigations conducted if I was never interviewed or had the chance to file a formal complaint? I am seeking counsel from my lawyer to see if I can handle this matter through the legal system.

I had to pay a 50.00 fee and wait for 4 hours until the next flight left.

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