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Delta Airlines

Delta Airlines • SkyMiles • Travel vouchers • Delta/AmEx promotions • European promotions • Reservations & itinerary changes • Lost/damaged luggage • Unaccompanied children • Puerto Rico USA • Miscellaneous --- News • Delta Reduces Capacity As Fuel Prices Rise • Delta Cuts Flights in Slowing Economy • Delta Alters Fees to Conform to Northwest's • Delta, Northwest Complete Merger • Delta Adding Wi-Fi to All Flights • Delta Raises Second Checked Bag Fee to $50 • Delta Passengers Stranded 7 Hours on Plane • Delta Sells Ads on Boarding Passes • Delta, Northwest Merger Faces Heavy Chop • US Airways Makes Bid for Delta • Delta Beefs Up Routes, Retrofits Its Jets • Delta Begins Passing On Airport Fees To Passengers • Delta Writes Coda to Song • Delta Files for Bankruptcy • Delta Sells Regional Carrier To Raise Cash • Delta Abandons $499 Fare Cap • Delta Warns of Bankruptcy • Delta Passengers To Brown Bag It • Delta Cuts Fares

Complaints about the major airlines are plentiful. What's a little unusual about Delta is how angry some of its best customers are -- those who've reached stratospheric in the SkyMiles program, for example. These are the 100,000-mile flyers that every airline swears it will do anything to retain. Delta certainly has an odd way of showing it.

We'd say the comments below pretty well sum it up.

Ozguc Orhan of Istanbul, OTHER November 22, 2008

Ozguc of Istanbul OTHER (11/22/08)
I was denied a hotel voucher by Delta Airlines on Nov 16th, 2008 when I missed my connecting flight from New York to Istanbul and was rebooked for the next day. I was only given the telephone number of a subsidiary company (MEEGAN SERVICES) to make a reservation at a nearby hotel and I had to pay the fee myself. The explanation given by the Delta personnel was that the delay was caused by weather conditions and the Delta company is not responsible for such causes.

I told them at the time and later by email that this is not wholly accurate. Here is why I think the company's account is inaccurate: The departure time for my flight (DL 6214) from BWI to JFK was at 2:15pm and the arrival time was 3:40pm. The departure time for my connecting flight (DL 0072) from JFK to Istanbul was 4:40pm. While I was waiting at the gate for departure, the Delta passengers were informed by a Delta staff member about a technical problem that took place with the plane of the previous flight to Boston.

The problem was not resolved and they had to cancel the Boston flight. This however caused delay for my 2:15pm flight to New York. We were not boarded until 2:45pm and were told that the plane would leave at 3pm. Once we got into plane, we waited another half an hour without any explanation when the pilot finally, around 3:20pm, informed us about the cause of the delay which, he said, were the strong winds at JFK airport, and we took off around 3:50pm. When the plane landed, it was around 5pm and I was informed that my connecting flight already left.

I was rebooked for the next day but, as Ive said before, I was denied a hotel voucher. Whatever the causes are, this delay doesnt seem to be simply due to weather conditions. I emailed the company after I got back to my home country but to no avail. Delta is insisting on their own version of the incident without producing any evidence. This same incident happened to me before with a different American airline company so I know very well that this is a common pretext (mixing technical problems with air conditions) to avoid giving vouchers to their customers in case of a missed connecting flight due to delay.

I had to pay the hotel charge of 172 for one night.

Robin Traiger of Atlanta, GA November 19, 2008

Robin of Atlanta GA (11/19/08)
I booked a flight online for my mother and when I did, I had the option of travel insurance which I took because my mother is not well and I thought she might cancel the trip. Well she did cancel it and when I called Delta to cancel the flight I was told that the travel insurance was a mistake and the only refund I can get is for the travel insurance, not for the ticket.

Loss of 359

Ann Skelly of Plymouth, MA November 10, 2008

Ann of Plymouth MA (11/10/08)
I booked a flight Daytona-Boston on FF miles in August 08. DEC 4-DEC 17 CQ1LBJ I just got a notice of a flight change. The only change was that the flight on Dec 17 DCA-ATL had a new number. However my original seat 23C was changed to 31C. 23C now requires an additional payment of 15.

I feel more comfortable sitting up front and book early for this reason. I will have to pay 15 on this flight. I have several other flights and do not yet know the consequences on these flights. Daytona is the only major carrier flying out of Daytona and I have more than 200,000 FF miles with Delta.

Lyubomir of Sunnyside, NY November 7, 2008

Lyubomir of Sunnyside NY (11/07/08)
Very incompetent, not co-operative..

Ruined my trip, cause the company lost my bid, and could'n deliver it on time.

Lacrecia Allison of Lic, NY November 5, 2008

Lacrecia of Lic NY (11/05/08)
Dear Customer Care: I am writing this letter to get a full refund of 1302.50. I had confirmation for my flight number 86 leaving Miami on November 2nd 2008 at 2:45PM and arriving JFK at 5:56PM. However, when I arrived at Miami airport at 1:45PM, I was told that my return ticket to NY was cancelled because I did not use the same ticket to arrive in Miami. I was unaware of this policy especially since I got an email confirming my return flight. (A copy of e-mail is included in fax).

At this time I called Delta to see what can be done and was told that nothing could be done, except for me to purchase a first class ticket to return home to NY at a cost of 1302.50. I asked if I can get a ticket for a coach seat and was told that there was no coach seat available only the first class seat was available for that day. I had no choice but to purchase that ticket since I had to be at work the next day. I printed my boarding pass and noticed that a seat was not assigned to me, I asked an agent about the seat and he told me I would be assigned a seat at the gate. When I got to the gate I was assigned to seat number 12C, which is in coach.

Again, I spoke to the flight attendant, who informed me that there were no seats available in first class and that I had to sit in my assigned seat so that we can take off on time. I sat in seat 12C and she later gave me a ticket receipt with my seat number and told me to go to a ticket agent when I get to NY and I will be refunded. I landed in JFK NY and went directly to the ticket agent who told me that from looking at the flight history, she does not understand why I did not sit in first class because three passengers were upgraded from coach to first class. She was unable to give me a refund she told me she had to get permission from someone in Atlanta.

She was on the phone for at least 20 minutes after which she told me that I would be refunded 247.44. I also spoke to someone on the phone that night and was told in an awful manner that nothing further can be done. I feel cheated into buying a first class ticket when first of all I had a paid ticket already and secondly, because I was told that there is only a first class seat available when in fact I sat in coach because there was no first class seat available. Lastly, I am told that passengers were upgraded on my flight after I paid 1302.50. I am asking please for a full refund, I was lied to and was cheated into purchasing a coach seat for the price of a first class seat. Thank you in advance,

Dear Ms. Allison, Thank you for your e-mail to Delta Air Lines. Our records indicate that you were refunded the correct amount. We have reviewed your information and determined the charge was applied correctly in this case and no adjustment is due. Accordingly, we must respectfully decline your request. We appreciate your business and trust your future flights will be enjoyable. We hope you will continue to make Delta your airline of choice. Sincerely, Kathryn Online Customer Support Desk

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