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Delta - Lost & Damaged Luggage

Mauro  of New York NY (02/21/07)
On 14/Feb/2007, due to a winter storm in New York City many flights were cancelled. I was on a flight to Brazil scheduled to take off at 8:40 p.m. Until 8:30 p.m. the flight was still on-time. After a few updates, we were able to board at 10:00 p.m. The pilot just told us that we were waiting to be pushed back, until 12:30 a.m. when the flight was officially. As if that wasn't enough frustation, no one could give a clear picture of the next steps. Unfortunately, having missed that flight I decided to cancel my trip at all.

That is when the nightmare started. I was informed to wait in the baggage claim for my luggage. After waiting for 2 hours, I decided to approach baggage services, which told me that my 2 bags would go Brazil regardless and that both would be sent back and delivered in my house in a few days. After 7 days, I am still looking for any information. Every day I call baggage services I get a different answers, and obviously no one can send me an email to prove what they are telling me, neither can I talk to a helpful person. If you thought that airlines trace your luggage as Fedex or UPS trace their packages, you are completely wrong. The tags are apparently useless.

Alicia of Catonsville, MD August 15, 2006

Alicia of Catonsville MD (08/15/06)
I just flew home from spending 3 weeks in Dublin, Ireland. Due to heightened security issues, I checked religiously with Delta regarding what I could and couldn't carry on board. As of 5:00 am on August 14, I could carry on a small bag and my laptop, however I was informed by a Delta representative at Dublin International Airport, that I could ONLY carry on my lap-top bag: everything else had to be checked. I asked about my medication and was informed that unless it was needed during my flight, that I should check it as well. I arrived at JFK airport, with out issue, and retrieved my 3 bags. I then stood in line for 90 minutes, waiting to have a Delta agent check my bags in again for my flights to Boston, and then to Baltimore.

WHen I finally spoke with a Delta agent, my bags were added to a long line of other passenger bags, and I was told that they would be marked and forwarded to my final destination, without issue. I asked if I needed luggage tags or any paperwork saying where the bags were going, and I was told No, they will be taken care of. Go on to your flight. I arrived in Baltimore last night (an hour late), and I have NO luggage. Delta has misplaced all three of my bags, and as of last night the representative could not tell me where my bags were. I was given a reference number, and was instructed to check in on Aug 15th, and was told that Delta was sorry for my inconvenience. I have spent the day trying to locate my 3 pieces of luggage, to no avail. I have spoken with 3 Delta representatives (and was hung up on by the last), and Delta at this point in time can only locate ONE of my bags.

In the meantime, I have had to purchase refills of my medication, new underwear and clothing, and new toiletries, and was informed by Delta that I could apply for reimbursement however because I am staying at home there is a high possibility that I won't be reimbursed. As of this time, Delta still can not tell me where my other 2 pieces of luggage are, and they can not tell me when I will receive the one piece that they have located. In a time of heightened airline security, I find this highly alarming. Delta just simply can not find my luggage. TO boot, because I was instructed to check my camera through since it wasn't essential to my flying home, Delta said they will not replace my Camera if it is lost or stollen.

I have spent 50.00 to purchase essentials, and am without my casual business attire until my luggage can be located. I have also been listed as an irate customer. I expect to purchase more clothing in the next day, depending on whether my luggage is found.

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