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Delta - Lost & Damaged Luggage

Dina of Boise, ID December 1, 2009

I flew from Tampa to Boise; my bag flew from Tampa to Minneapolis. So far, I have been told 8 different stories as to what happened and when I would receive my bag. Needless to say, I still haven't seen it. The 20 that was charged for my to check my bag will not be refunded. The customer service peronnel that I spoke with were extremely rude and dismissive. I guess it's gone forever. Delta is definitly not the right chose for anyone.

Elizabeth of Aurora, IL November 28, 2009

I went to visit my mother in NC. I had purchased some things and needed to check my bag. When I arrived back in Chicago my luggage was not there. I was adivsed that it was on the next flight and I would receive it around 9pm. I went home and waited no luggage I arrived so I went online and it stated that my luggage was in Montreal, Canada.

I contacted Delta airlines and asked for the return of my luggage fee which was only fifteen dollars and they said, "We are sorry for the inconvience but they would not refund my money because my bag was over the carry-on limit." I then asked, "How can you charge someone 15.00 to lose my luggage." They said, "it happens when we find it you'll get it." I don't think it's fair to charge someone money and not provide the correct service.

I still do not have my luggage, have been yelled at. Then when I was checking in I was forced to take my sweatshirt off and stand in only jeans and an under shirt. I would not reccomend Delta to anyone and I think they should refund my money. They basically took my money and didn't do what they said they would do and now I'm inconvienced and out money.

kim of Gainesville, GA November 22, 2009

I arrived from Rome, Italy in Atlanta, GA on October 19th.I went through customs , picked up my luggage. Finished with customs, had to put my luggage back on the carousel to travel up front to pick up on carousel no.2 The luggage has not been seen since. I have traveled back to the airport( 2x's) to check on it. I have checked online and called.I filled out my claim form 3 weeks ago ,no one has contacted me. I had 3 bottles of wine and 3 containers of olive oil in my luggage. I feel very strongly that someone in customs or Delta stole my luggage.

Jeanne of LaPorte, CA November 16, 2009

We recently went on vacation using Delta as the domestic airline connecting to British Airlines for the international flight. The lady I made the Delta reservations with told me to be sure to tell Delta when checking in that I was connecting to an international flight and they would not charge me baggage fees. When I checked in, they said sorry, since the flights were on separate tickets, they charge for baggage fees. That's not what I was told. Additionally, they charged different rates for going and coming, even tho the departure and arrival cities were the same. I requested my 90 back, the total baggage fees. They wrote back and declined. I think this is bad business and they should pay for their mistake.

Mildred of Hobbsville, NC October 29, 2009

I have to report how rediculous their baggage fair is. I checked 3 bags weighing 44 pounds. They charged me 175.00. I would have been better off to ship my stuff UPS to the hotel in Atlanta Georgia. It cut me short 175 dollars. I had to get a friend of a friend to take my luggage back in her car. Otherwise I would have had to leave it in atlanta.

Allen of West Haven, UT October 29, 2009

Delta reoutinely prices their airfare unfairly. For example: On 28-Oct-2009 I was in ABQ trying to get a 1-way flight back to SLC. The Delta website wanted 750 for that fare. But if I bought a ticket from ABQ to BIL via SLC, the fare was (approx) 350. The flight from ABQ to SLC was the same flight, the same plane, the same seats available, yet Delta wanted nearly twice the price. I was able to get a much more reasonably priced airfare from ABQ to SLC by calling the Delta Premium Sales & Service line (800-325-1551) where they issued me a ticket for only 220 for that same flight, same plane, same seat.

Today (29-Oct-2009) when attempting to purchase round-trip flights from SLC to FCA for Monday Nov 2 and return on Nov 4, Delta wanted 1550! Yet if I were to purchase round-trip flights from LAS - SLC - FCA on the same dates, the fare was only 398 - 1/4th the cost, yet the same plane, same flight, same seats on the segments between SLC & FCA! How can they do this? This is unfair, and quite frankly, rediculous to charge less for more! What makes it even more rediculous is that if I were to have purchased the ABQ-SLC-BIL flight yesterday, I would NOT BE ALLOWED by Delta to check my bags to SLC (as opposed to BIL), meaning my bags are required by Delta to end up where the ticket was purchaed to as opposed to where I want to 'get off'. Because I have to take tools with me as a function of my job, and because no US airline will allow me to carry-on tools, I am forced to check my baggage. I know for a fact that it is actually cheaper for me in some cases to ship my baggage via FedEx overnight, then jump on a multi-stop flight and get off where I actually intended to fly, rather than to where the Delta WANTS me to fly!

I am a Delta Platinum Medallion member, Delta's highest current frequent flier level. I fly Delta flights nearly every week for business, yet they treat me like dirt, overpricing flights, and encouraging me to take other airlines (but because I live at a Delta hub, other airlines are less convenient requiring stop-overs at destinations I did not intend to visit). I honestly believe that if the Airlines were regulated by the government as they used to be, that this type of unfair price gouging of the public would no longer occur, and that is being said by an Anti-Government involvement person!

Louis of Scottsdale, AZ October 29, 2009

Lost luggage on a direct flight. No sense of urgency to get me the lost bag, starting with Delta and the contracted luggage delivery service. (they are allowed 12 hours to deliver the bag once Delta hands it over to them for delivery). Several items had to be purchased (200.00) until bags showed up. The lost luggage web site gives erroneous info.

I will not be flying them again even if they are less expensive. They just don't care. They figure the next time you fly, you will go with the cheapest flight regardless of past experiences. Fool me once....

Anita of Cape Coral, FL October 20, 2009

Scanners or baggage ripped off gold rolex and misc gold jewery with some diamonds that I inheireted from my sisters death Oct.2009. Delta staff xrayed my bags and my grandchildrens and sons bags upon returning from my sisters funural and they went through my grandauters and grandsons bags and when we got on the plane they took our bags away from us as we carried them on the plane and when we explained that United Airlines let us carry them on they responded with "I guess we care about your safty and they don't. Other passangers had bigger bags then we did.

When we got to Saltlake City we transfoered planes and was delayed by almost an hour and the flight crew made jokes about the delay and over a half empty plane. We missed our connection in LAX and was transferred to American Airlines by Delta because they didnot have a connecting flight because of them being late. They put my grandaughters bag on the wrong baggage carrsal. We finally got our bags and dicscovered that our possions have been ripped off. My sons 90.00 bottle of colone, antique rolex watch-ladies, misc gold jewery some with diamonds gone just like that. My inhairence from my sister and family hairlooms.

I want reinbursed and have been trying to find a claim form. I will sue as the watch alone was worth over 1800.00 plus. This trip was a nightmare. We started flying at 5:10a. Oct.13,2009 and didnot arrive in Orlando,FL. untill )ct. 14,2009 at 12:10am. Almost a 24 hr. flight that was only suppose to be 8 hours. Delta Airlines how do you stay in Business? I could almost bet on this that I willnot be compensated for my belongings or probably will not hear from you untill I file suit.

karen of Port St Lucie, FL October 1, 2009

I had a plane trip from Moline Illinois to West Palm Beach Florida on Aug. 6, 2009. I paid 15.00 to check in my bag. I took flight number 2755 and some stuff is missing from my bag worth 325.00. I sent Delta the form over a month ago and a half and they did not respond. I seen were some Miami personal was arrested for stealing. I am sure more personal stole my items too. I want Delta to pay me for my lost items.

Ayo of Castries, St Lucia September 27, 2009

On Saturday September 26 my Delta flight from Indiana was delayed due to inclement weather along the east coast yet the Delta team at ATL were obviously unaware of the this as they did not wait for any connecting flights on Saturday 26 September. To add insult to injury Delta's ATL customer service puts me up in the nastiest hotel in Atlanta (comfort suites). The hotel smelled of garbage upon entry to the reception area. I refuse to be treated like garbage so I paid for a room at crowne plaza. Delta's airport team refused to give me my bags and so I was forced to buy toiletries in Atlanta with my own funds AGAIN. With all of TSA warnings, how can an airline refuse to give me my bags and hold onto them for 24hrs. although my bags were at ATL from 9:30am on Saturday September 26, one of my bags was left behind at ATL, from the flight leaving on Sunday 27 September. and then to cap it all off, I was assured that my bags were in a secure area only realise that the one bag I did get was left in an exposed area as all my clothes are soaked through with an unidentified liquid

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