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Delta - Reservations & Changes in Itinerary

Sharon of Mount Vernon NY (08/08/07)
On August 8, 2007 I was schedule to fly from NY to Montego Bay@8:00 am. However, there wa a horrific storm occured. i CALLED dELTA AT LEAST 10 TIMES to check for delays. I spoke with several representative who only advised me of the delays which turned out to be at 3hours. I arrived 45 minutes before the scheduled flight, yet when I reached the agent to check my bag I was told they had give them to someone else! I was unable to get a flight that day. As a result I lost a day in Montego, have to pay for hotel accomodations, parking, tips for baggage help although I didnt get to go anywher, and a wasted day of boarding my dog.

I don't expect you to pay for my losses,but I should be compensated in some way. You took my seats n spite of my calls on the road the flight 565 had not taken off, and I could have been seated. You absolutely ruined my vacation.

Johnny of Jonesboro, GA August 3, 2007

Johnny of Jonesboro GA (08/03/07)
On the 18th of July I purchased a ticket from Delta Airlines over the internet at their site for 200.00, about a week later they sent me an email for a lower fare to the same destination. I asked Delta for the lower fare, and was told that they would not give me the lower fare. Furthermore, that if I would change the reservation that I had made I would be charged 50.00 for such, and the newer reservation would then be booked less the 50.00 with me receiving the balance. I think that this is unfair practice with Delta, no other airline that I have dealt with pratice this kind of behavior.

I was charged 200.00 for a flight that went on sale a week later for about 118.00, to the same destination. My flight is not until the 6th of September. Well in advance for this to be changed.

Ashley of Montgomery, AL April 5, 2007

Ashley of Montgomery AL (04/05/07)
I tried to change my itinerary and take an earlier flight. I was on hold for over 2 hours and finally got one person who could not help me at all. He could only verify my flight info, so he put me back on hold. I know that there is a fee associated with changing your ticket and was fine with it. It really shouldn't be this hard to give a company your money. No wonder they filed for bankruptcy.

Rick of Renton, WA March 16, 2007

Rick of Renton WA (03/16/07)

I selected a flight with Delta to take a friend and I to Mexico in April. We paid for the flight and it was confirmed. Eleven days later, I got an email from cheaptickets that Delta changed our itinerary. Our one plane flight southbound was now a two plane flight. This negates the main reason I selected this Delta flight. Now, a month later, an email from cheaptickets saying Delta made another itinerary change. Our layover at SLC is now 15 minutes longer delaying our return home.

Ronn of New Prague, MN August 17, 2006

Ronn of New Prague MN (08/17/06)
On June 5, 2006 I made reservations with Delta Airlines using my frequent flier miles (Skymiles). I wanted to fly my son and his family (wife and three children under the age of five). The flight was to orginate in Charlotte, NC and end in Minneapolis, MN. The flight leaving on August 15, 2006 and returning on August 20, 2006 was booked. We also had the seat assignments confirmed. It was important that it be a direct flight so that the children could arrive quickly and not have the hassle of connecting through another city. The reservation was completed and the representative gave me a confirmation number. Due to the request of a direct flight Delta Airline contacted Northwest for a flight through its system. This was completed and a second confirmation number was issued by Northwest Airlines. I called Delta in July to check and confirm the arrangements, we also went on-line and confrimed that the reservations were in the system. On the day prior to departure we again checked on-line to confirm seat assignments. All of these inquires were positive and the boarding passes would be issued at the ticket desk.

Upon arrival at the Charlotte Ticket counter the attendant informed my son that the reservations had been cancelled. My son called me in Minnesota to inform me of the situation. I immediately called Delta Airline and after several mintues was able to talk to a representative. He checked on the flight and said; the flight had been cancelled in June. I said this was not possible because we had checked on the arrangements and had confirmed and I was never informed of any issue. I tried to make other arrangements quickly to salvage My son's visit. I called my son about the Airline problem and about the flight arrangements made at the last minute (trying to make it work). Due to the late departure, extended connection time and the very late arrival it was decided that this was not in the best interest of these small children. We had to cancel our son's vaction and scrap all the plans for this important visit with me and my wife.

I had friends in the travel business check into the situation. They could not understand how confirmation numbers could be issued and then cancelled at the time of arrival. It has come to my attention through the Internet that bumping of frequent flier ticketed passengers is a real issue as of late. After flying Hundreds of Thousands of miles and spending Hundreds of Thousands of ; I am rethinking any future business on Delta airline. I travel to Europe once every month flying in the business class section and fly domestically twice per month.

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