Complain about a product or service

Days Inn

M. of Gatlinburg, TN November 3, 2009

Having booked three rooms online for arrival 10/31/09 and departure 11/2/09 and obtaining a printout with the reservation confirmation number, we were rather imperiously informed by our desk clerk, Greta, that we had no reservations. When supplied with the appropriate information to prove our confirmed reservations, she informed us that, "Someone had called and cancelled them." She was, however, unable to supply the identity or phone number of this phantom caller, and had not deleted the credit card info from her system.

We were able to obtain a king non-smoking room which reeked of cigarette smoke. I am unpleasantly reminded of the odor, having just started my laundry from the trip, and finding that my suitcase and clothes are imbued with the stench. We tried to get another room (with two double beds since no kings were available), but found that room to to stink just as badly, if not worse and decided to stick with our first folly. I tried to clear out the smell by running my fan all night, to no avail.

That evening during my shower I found that I had uninvited company in the bath. I am not aware of which kind of insects crept about, but I've got photos of them on my phone, which I showed to Greta the next morning and was assured there were no more rooms available and that I would receive a discount for the inconvenience of stench and bugs sharing my bath.

That same morning, I was informed by my esteemed travelling companions of the inroom coffee, of which I was blissfully unaware, have none such in my stinky bug room. Oh, and my in-room hair drywas not working either. I returned that evening, spoke to my ever increasing number of many-legged roomates, washed and fell into and exhausted sleep.

There we have it: 1. Non-smoking king room reeking of smoke 2. Uninvited roomates of the creepy-crawly kind 3. No coffee maker 4. No hair dryer 5. No discount All this equals no return business and much consternation.

Tom of Severna Park, MD October 24, 2009

Something woke me up at 4am. I turned on the light to find it was bed bugs! There were a couple on the desk next to the bed and several still in the bed. I caught a couple of them and showed the manager. He offered me a measly 20% off! Are you kidding? I've got to throw my luggage away and possibly some clothes. I've got hours of work to do to make sure I don't bring them into our home and then have to spends thousands of dollars with a professional pest control company.

The manager had no recommendations how to prevent me from contaminating my home so I emailed Days Inn via the corporate website. That was shortly after 4am. I asked for urgent advice as I was going to be leaving in a few hours. It has been more the a day now and I've got no response from corporate.

Could be thousands if they do get into the house. At a minimum, need new luggage and may just throw away some/all of the clothes. Need to do more research. The manager did give me a couple garbage bags for free so I could bring my stuff home. Surprised he didn't sell them to me for 20% off. Oct 23, 2009 - Days Inn, Waterworks Rd, Somerset, PA 15501

Portia of Snellville, GA September 16, 2009

When we received our copy of the credit card receipt it shows all the credit card number and expiration date. I thought it was only suppose to show the only last four digits of credit card number. Anyone in the office could get your number and use. It was not only my card but also my mothers card. This should not be right. Thanks

Theresa of Friendswood, TX September 7, 2009

WE booked out stay thru an agency, but we always stay at Days Inns. This place was roach infested and the bathroom was very filthy!The bathroom floor was not clean and there was caked dirt in all corners and roaches in tube. Needless to say, I could not shower. Also roaches were crawling onthe counter where the coffee maker and microwave were. This was not a good experience. We always stay in Days Inns(work related) and have never had such a problem.the people were good.

herbert of castle hayne, NC August 18, 2009

i had to pressure him into giving me a reciept,on my third time he reluntantly gave me one

LeeVan of Mesa, AZ July 21, 2009

This a 5 sunburst rating hotel, which is one of the reason I pick this hotel. Problems: 1. The toilet got plug on Friday morning. I went to the front office for assist they gave me a plunger to unplug the toilet is this my job?

2. On Saturday morning my wife started using the hair dryer that is provided for your guest, at which time her hair was pulled into the fan motor, because the fan guard was missing off the back of the dryer. It took me at lease 20 to 30 minutes to get her hair out of the fan on the hair dryer an additional 30 minutes to untangle her hair. I informed the front desk of the problem and as of our time of checking out on 7/20 nothing had been do about the situation. I will be passing this info on to osha and any other agency that I can fine.

3. We had four adults register to that room and not once where we given the right amount of towels. When we ask for more towels the maid went to the next room a smoking room and pulled 2 towel off there rack and hand them to us after the present guest had smoked in the room leaving the odor of smoke on the towels. If I wanted a smoking room thats what I would have requested.

Rhonda of marietta, GA July 15, 2009

When we arrived at the hotel we approached by someone coming from the back of the hotel and stated that we could not park there and our vehicles would be towed. We advised the person that we were coming to check in. Once inside the clerk was not very friendly and the president of our group advised that we would not be needing 2 of the rooms due the patron's had a family emergency. The clerk began to get very loud and hostile towards our president. So we decided not to reside there for the evening and had to find another hotel at the last minute. We had children crying and very upset because we spend most of thier vacation trying to get a room for the evening. This whole trip became a disaster.

Once returned home,one of the members noticed that her credit card had been charged multiple times for the rooms that were not occupied by anyone in our group. The charges were being disputed by the consumer with her credit card company due to the fact Cheetan S would not listen to reason. During the dispute Cheetan stated that we had more people than we had reserved the rooms for. All of the children were under 12 and could not stay in a room by themselves. This ordeal has caused me mental anguish and sleepless nights because in the economy everyone is doing the best that they can to survive. I would not recommend anyone stay at Days Inn Kings Dominion if you live a short distance away,take the drive back home or get a room outside the area. I will also be contacting the VA Attorney General's office.

Brenda of South Boardman, MI June 16, 2009

We reserved a room for three days through this website gtahotel.com I searched the different hotels and found one that was closest to where we needed to be for my sons graduation from bootcamp in Ft bennings georgia. gtahotels put the charge on my credit card to guarentee the room before I left to go to georgia I received the bill from my credit card co. We went to the days Inn in ft benning anfd checked in. We went to the room and it was absolutely a pig sty. It was unclean and the pool was full of algae.

It looked nothing like the pictures on the website.So we went to the front desk and told them we were not happy with the room and wanted to leave. The front desk person said we were not the only ones. In fact when we went to the front desk the guy ahead of us was doing the same thing. Our problem was we went through gtah.com to book our room so the front desk could not credit our account. We had to make a complaint and go through gtha.com to be credited, They would only credit us for 2 nights. They say we cancelled too late to receive a full refund. We never even stayed one night. we tried to get in touch with the manager before we left at least 3 different times and left him my cell # and he never returned my call.We ended up getting another hotel room elsewhere. we ended up having to pay the 294.00 for rooms we never stayed in. gtha.com eventually credited our account 172.00 All I want is my full refunded and this hotel turned in to the health dept.

Shelly of Sandy, UT June 15, 2009

When I called to cancel my reservation at Days Inn in Palmdale, CA I was referred to the Manager. As he began to tell me about the cancellation policy I was completely shocked. He was loud and arrogant and very rude. When he was finished he hung up on me. I cannot believe that Days Inn will allow someone like that to represent them.

Roger of Decatur, IL June 8, 2009

Made reservations on line, A very deceptive site . Made no cancel reservation without knowing it .Repeated calls to motel and main office . Got run around. They reufsed a refund when my plans changed . Robbed me of 264 by refusing to cancel reservation even though it was 2 weeks away.

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