Complain about a product or service

Days Inn

Cary of Melbourne FL (04/12/08)
Beware of Days Inns. I booked a room for a week in Birmingham Alabama for a business trip and a week before my stay, the company I work for changed my travel plans and were sending me to another city. I called Days Inn to cancel my reservation a week in advance and was told I couldnt cancel my reservation and I would be charged for the room whether I stayed there or not. I said excuse me? I am cancelling this reservation a week in advance.. I have stayed in hotels all over the world and I have NEVER encountered this before!

To make a long story short, I have talked to trip rewards. Days Inn Customer Service and been tossed around from place to place like a cat toy and they are still charging me for a room for a week that I will not be staying in. I have learned since that this is a common practice for Days Inn ,, This has got to be illegal.

Sally of North Canton OH (04/02/08)
We had made advance reservations and when we arrived at the hotel, were given a key to our room. When my husband tried to open the door, it was locked from inside with the safety chain. He returned to the desk and told the VERY YOUNG girl working that someone was in our room. The girl had no idea how to handle the situation and called her manager who was off site. There were no other rooms available and it was 11:30 at night and we were traveling with 3 tired, small children. They sent us 20 miles away to a Best Western hotel (which of course we had to pay for) and offered no apology or attempt at any sort of compensation. What good is a reservation when the hotel does not keep a room for you?

We had to go out of our way to find a place to sleep late at night with 3 very tired and crying children. Caused a lot of inconvenience and frustration.

Owen of San Francisco CA (03/08/08)
They ripped me off for two nights because they screwed up on the reservation, I finally got one night back and even though I wrote to the president of the chain, I never received the other night back. $75 down the drain.  Complete lack of customer service!

Sandra of Fayetteville NC (09/25/07)
There are no handicapped facilities on the property. My mother passed away in July this year and The Days Inn was the only place I could get a room before her funeral. There were handicapped rooms and the doorways were too small to get a wheelchair through The other motels were fully booked. I thought ALL motels had to have accessible facilities.

David of Sacramento CA (07/11/07)
My son and I were traveling through Northern CA on 7/4/07 and needed a place to spend the night. We located this Days Inn in Santa Rosa and called to reserve a room.

Upon arriving, the desk clerk knew nothing of our reservation, but we ended up with a room after some discussion. Then he sent us to the wrong side of the hotel for our room.

The room was somewhat dingy and needed some repair and updating. But it was only for one night, so we headed off to bed. The next morning we ate at the less than stellar breakfast that came with the room. It lacked much in the way of variety and the food was stale.

We checked out and went on our way.

Three days later I went online to check our credit card account and found two charges for the hotel. One was the room at the agreed upon rate, the other was for 30.00.

I called the motel to ask about the 30 dollar charge. The clerk said you stole one of the blankets and now you will pay for it. I firmly told them that one of the beds was lacking a blanket when we went to bed, and that we didn't see it as an issue that night for we were tired, and the room was warm enough that we didn't need the blanket. And I can assure you that we did not steal anything from that room, and if we were inclined to steal from hotels or motels, it would not be any of the sorry furnishings we saw in that Days Inn.

They said your word against ours. The charge was left in place. They did not make any attempt to call me about this charge - they just made the charge and probably hoped that I would not notice the charge on my statement.

Danielle of North Liberty IA (07/11/07)
This (quincy, IL) is the absolute WORST hotel I have ever stayed in. On our inital arrival we had to pre-pay for the room, even though we had it held with a credit card. When we got to the room, there were no towels, and dead bugs around the windows, in the bathtub, around the bed, and subsequently we found dead bugs in the the bed. As well, half of the pillows were missing. Since this was the 7-7-07 weekend, every hotel in town was booked due to weddings, so we had no option but to stay.

The main door would not shut unless foceble slammed or kicked shut, which apparently was a common problem, because at 3 am that is all we heard was doors slamming right and left. The bathroom door also did not close, and was at best, left a jar 1/2 inch. The connecting door to the adjacent room must have been kicked in at some point because the lock was barely connected and it took 2 of us leaning on the door to get it into a position to actually lock. As well, only one out of 3 lamps worked.

We decided to put the 2 chairs in the room against the 2 doors just in case. But, to our dismay, when we picked up the chairs, the arms popped right off the base. Then I sat on the chair and felt how unstable it was. We also noticed cup rings onthe table, which had obviously not been cleaned since the last guests. After determining that we could not change hotels, I went to take a shower. I had hot waster for approximately 2 mins before it went ice cold.

The next day, we went down for breakfast at 9:25. Apparently breakfast was over at 9:30. So the cook snipped at us that we were after hours (I know 5 mins isn't much, but it was still 5 mins)and she shouldn't even serve us. We had to chase her down to even place a drink order after she stomped away from our table. We left her a tip, which she took eagerly, but when we returned to the hotel that night at 7 pm, she apparently didn't feel like cleaning up the dishes that we had neatly stacked at the edge of the table. Dirty dishes...10 plus hours later.

We also discovered that our room keys no longer worked on our arrival back to the hotel, and from looking in the room, no one had been there to clean either. When we approached management about this, he had every excuse in the world about what when had experienced thus far. He attempted to fix what he could, replaced the chairs with chairs from someone elses room and brought us towels and pillows. He sent a maid to check to see if the room had indeed not been clean, which upon inspection we asked her if she was planning to now change the sheets and vacuum to which she replied you really want me to clean this place now? it's already night.

Barbara of Bevier MO (05/08/07)

We found thousands of ants in the room. On beds, TV, everywhere. We asked for another room & he said they were full. So the other three we were with offered to let us stay in their room. So we moved everything to their room & 5 of us spent the night in 1 room. Management never said I am sorry, or offered to help us move.

Jenni of Waterloo IA (04/11/07)
Hotel-light fixture cover fell on sisters head, no hot water at the Miami Port Location. Paid over $500 for rooms, sister scared when light cover fell on her in the night, swam and was not abbe to shower until we arrived home over 24 HOURS later

Ronnie of St. Joseph MO (11/09/06)
I made a reservation on a Tuesday afternoon through the front desk clerk. I was never told they had a cancellation policy or that it was black & white that if you didn't cancel by 4:00pm they WOULD charge your credit card for the room. We had to cancel the reservation later that evening , 8:00pm at the latest, because my sister was snowed in and wouldn't be arriving by train the next morning. It was then that my wife was told that we'd be charged for the room. I called back the next morning, talked to the same person I'd made the reservation through, and she ADMITTED that she never told me about the cancellation policy. She also admitted the hotel WAS NOT sold out that night so they didn't lose any revenue due to my reservation.

I had to speak to her manager to try to get a refund which I finally reached two days later. The manager refuses to refund my money even though she's been made aware of the circumstances and that the clerk failed to do her job properly. I've tried to resolve this with someone above her but all I get is the run around. According to the manager, even if you cancel your reservation after 4:00pm they still hold a room just in case you change your mind. Therefore if they claim to be sold out it may be that there are vacant rooms being held just in case. Or they rent those rooms being held AND ALSO CHARGE the guests that cancelled after 4:00pm.

Gail of Duluth MN (11/06/06)
I was with several friends staying at a Days Inn hotel near Santa Clara University in CA. We returned one evening rather late. Upon entering our room, there was a random young woman sleeping in one of the beds. We woke her up and she told us the desk clerk gave her the key. She was totally drunk and was looking for a friend's room. The clerk just handed out the key to our room, letting some stranger in. We immediately informed said clerk of the situation and he did NOTHING about it!

I spent one year in college working at a Days Inn hotel and was trained to not even say a guest's room number outloud, much less hand out room keys willy-nilly.

Brian of Beaufort, SC, writes (5/24/01):
I own a tour company and made reservations with the hotel for our group's stay at the Days Inn, Peachtree, in Atlanta. We had a total of 17 rooms. According to the manager, Melinda Martin and the information posted on Travelocity.com, this was a wonderful place to stay. When we got to the hotel, we found it to be just the opposite.

The rooms had not been renovated in quite some time, there was peeling paint, stains on the carpet, grafitti on the walls in the rooms, cracks big enough to put your hand through around some of the windows, stains on comfortors. The place was a dump which is just the opposite from what we had been told by Ms. Martin and on the web site of Travelocity.com. I have placed calls to the hotel to try and resolve the situation, but they don't seem to return them. The advertising by the hotel is false and misleading.

The group I was staying with are very good customers of mine. It made me and my company look bad, and I might lose very good customers from this. As a small business, we cannot afford to lose a customer that generates $6-10K per year because of something like this.

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