There was a complaint posted here about our company Cruises-N-More. It referred to a promotion of "Included Gratuities." The client mentions they were charged for the gratuities even though the ad read that they were included. This customer says the ad never mentioned that they may not qualify. Each booking that is made through our website has a box that must be checked with terms and conditions. It also always has the disclaimer that some bookings may not qualify for certain promotions. Due to our limitations on what the vendors will allow us to offer to specific individual bookings, we must have those disclaimers on our site. Here is an example of what the promotion detail reads:
"2-week sale: Reduced Deposit + Johnny Rockets or Specialty Dinner + More! Cruises-N-More Promotions X.
*Reduced Deposit all 2010 and 2011 sailings call to apply this perk.*Pre-Paid Gratuities or Double Onboard Credits all bookings.
*Dinner For Two at a Specialty Restaurant all bookings.
* Family Bonus: Triple & Quad Cabins with at least one passenger 17 or younger will receive a meal for up to four at Johnny Rockets or a Bottle of Wine, Soda Package for kids & Priority Boarding. (please note: this offer is not combinable with Specialty Dinner Offer you can choose either bonus).
*15% Off Shore Excursions booked at www.cruises-n-more.com (select destinations apply).
*Additional Savings: Seniors, Resident Rates, Police, Firefighters & Military call for details. Please note amenities vary when booking these rates and you are guaranteed at least a valuable onboard credit or gratuities!*Diamond and Platinum Members: We accept your balcony/suite discounts, call us to apply this benefit. Please note amenities vary when this perk is applied and you are guaranteed at least a valuable OBC.
Restrictions: Pre-Paid Gratuities and Double Onboard Credits are combinable with non-restrictive fare codes and special pricing codes/discounts under Crown & Anchor, Tuesday Sales Event (formerly Happy Hour), Military, Police, Firefighters, Senior and Residents may reduced the amenity provided to a valuable onboard credit. Please contact us with any questions regarding your bonus offer prior to purchasing online. Shore Excursions booked on our website are discounted by 15% and these savings are reflected online. Family bonus and dinner for two at a specialty restaurant are not combinable and bookings will receive either offer. Sale ends on 6/15. Additional restrictions apply."
As you can see there is a section that reads "restrictions" specifically for these instances. This is the same for all of our cruises and all of our promotions. We want to apologize to any client that misunderstands the site in any way. However, we are a very reputable company that has always spelled everything out in black and white to combat any misunderstandings. There is also a policy that if you are unsatisfied in any way you can cancel within 24 hours with no penalty.
