Cruises.com

I am attempting to make cruise reservations through cruiseonly.com.There's a problem with one of our travelers credit card, we explained that we would call back after problem is solved. Little did we know the money had already been taken out with different amounts not stated by the agent, for some of the travelers in our party. This is no way to conduct a business. You don't take money if the deal doesn't go through especially when the deposit quoted is not the same.

We booked for a September cruise to Mexican Riviera on Carnival. Everything was fine until we had our first night in our cabin. We were directly above the teen room. We were not able to use our room from five to midnight. I find it hard to believe that the room was booked in March. It was our first cruise, and we were given such a terrible room. I am also writing Carnival. I was prepared to just drop this but after talking to veteran cruisers, they said the compensation was not good enough.

In Sept. 2010, I booked a cruise on Carnival Glory in June 2011 for 11 people to celebrate our 50th anniversary. In Feb.2011, I had to cancel because my husband is ill. I had purchased trip cancellation insurance, not through Cruises.com. Cruises.com refuses to send me proof of cancellation, they say it's not their policy to do this.

Yet they are charging me $100 per cabin, $400 cancellation fee. This is ridiculous. How can they charge me for something that they won't acknowledge in writing. The insurance company, Access America, rightly wants proof that I cancelled. Carnival won't help me because I booked through Cruises.com even though they get to keep my deposit. I will never book a cruise without a travel agent again. I am really getting screwed, this is a lot of money.

I booked passage for 34 cabins and due to illness I had to cancel two of them. Cruise.com added a $50.00 cancellation charge on top of Royal Caribbean's cancellation charge. Had I dealt with other agents or directly with Royal Caribbean, there would not have been an extra $50.00 cancellation charge for the agent, in this case Cruise.com. I advise anyone to stay away from Cruise.com and make your reservations with another agent or, better yet, directly with the cruise line. I have found the same prices, or better, when dealing directly with the cruise line and I know I won't find any extra charges on my invoices. I am still discussing this with Cruise.com in an attempt to get this $50.00 charge removed. And that, it turns out, is a problem in itself.

I booked a cruise from Cruises.com on 9-15-2010 and paid full payment. I did not see the cancellation policy or reward policy before I paid and the policy was only listed on the confirmation after I paid. Half an hour later after I booked, I called them up to make sure I would get the right amount of cash rewards but unfortunately, it was not the amount I expected. I want to withdraw the booking, but the Cruises.com rep told me that I have to pay a penalty. So I stayed. They took the payments right away, on the same day, by two charges. l was charged from them and the other charge was paid to NCL Cruiseline according to my credit card record. But NCL online register page never released the ticket and said no reservation according to the web page.

I called up NCL, they said Cruises.com never released the hold and Cruises.com people said that it was NCL's fault. After 10 days, there is still no reservation. My complaints are: Am I supposed to be protected by consumer law ever after I booked and paid, and I am able to get out of the contract with 3 days without penalty? It seems that Cruises.com did not make any reservation to NCL, I had no e-ticket printed out as it was promised within 24-48 hours accordingly to the website even after 10 days. Since no reservation was made, that means I can get off the deals without any loss or penalty from them right?

Please let me know and I can inform my credit card company to take further action. I prefer email for communication. Thanks!

I booked a cruise on-line with company. When I booked, there was an icon that you clicked for information and when I clicked it indicated "Prepaid Gratuities" I booked the cruise believing that there were prepaid gratuities but when I got on the ship, I discovered there were no prepaid gratuities. I could have had a better price with [competitor], without the gratuities being paid, but I thought this was a better deal. Their website is very deceptive, and I will never book through them again. I had to pay all the gratuities myself which added about $75.00 to my total bill.

I booked a cruise with a special offer of prepaid gratuities plus onboard credit. I called to verify before booking. 2 days later, confirmation comes with a note for prepaid gratuities or onboard credit. I complained to "customer service," but I got no satisfaction. I received $140 onboard credit, but gratuities are $168 for the 7-day cruise--only out $28, unless you include the promised $140 onboard credit.

I booked with this agent instead of directly with the cruise line, because of the great deal. Caveat emptor, and get it in writing before you pay.

I am booked on Star Princess Baltic itinerary. We are making our own flight arrangements and I did not order the transfers to or from the airport . However, you charged me for this service for two passengers .Please credit my account . I do not wish to avail myself of this service and I did not authorize this charge. Please rectify a.s.a.p.

On 7/21/09 I spoke to cruises.com salesperson "Morgan" re: a Carnival Cruise (Carnival Splender, sailing 8/2/09/Mexican Riveria). I specifically asked if the excursions to go whale watching were available. He asked me if my purchasing this cruise was contingent on this availability. I said it was. He put me on hold to check. He said he could tell me that the ship was definitly offering this excursion, but they would not tell me how many spaces were available until I completely paid for the cruise. I stated that since he told me it would be offered I would go ahead with the booking. I paid in full.

I later was told by the Carnival excursion desk that whale watching is not offered during the summer months (not until December) and that if my agent had called them they would have given him this information.

I also asked about other details such as our dinner seating: I requested the late seating. Morgan indicated no problem with this and yet Carnival has us listed as "early seating waitlisted". Carnival told me that this is because the late seating is booked. They told me they could not assist me further because I was working with an agent and had to go through him.

I contacted "Morgan" the afternoon of 7/21. I was connected to voice mail. I stated I had an urgent problem and requested a call as soon as possible.

It is now 7/22 at the end of the business day. I received no follow-up call. I continue to only get a voice mail message when I call Morgan. We are sailing in 11 days. It is reasonable that problems need to be solved now.